StartupTalky

Tag: Zomato News

  • Customer Alleges Extra Fee on Cash-on-Delivery Order, Govt Steps in With Probe Against E-Commerce Players

    A thorough inquiry into complaints against e-commerce sites that charge extra for choosing to pay using cash-on-delivery (COD) has been initiated by the Department of Consumer Affairs. In a recent tweet, Union Minister Pralhad Joshi referred to these tactics as “dark patterns” that deceive and take advantage of customers, and he pledged tough measures against those who engage in them in order to safeguard consumer rights and advance openness in India’s rapidly expanding e-commerce industry.

    How E-Commerce Sties Came in Government’s Radar?

    The problem was discovered when multiple customers complained that they were assessed additional costs when they chose the COD option rather than prepaid payment methods. A well-known e-commerce company charged him INR 226 under unclear headings like “offer handling fee”, “payment handling fee”, and “protect promise fee”, according to one X user.

    By drawing comparisons to other costs, such as the “Rain Fee” seen on food delivery services like Zomato, Swiggy, and Zepto, the user mockingly lambasted these prices. Joshi addressed these worries in a tweet on 3 October, stating that businesses violating consumer rights will face severe consequences and that these activities will be closely examined.

    What is Dark Patterns E-Commerce’s Preferred Option?

    Dark patterns are deceptive design strategies used by businesses to obtain information or funds from customers without their full knowledge. These include deceptive signals like phoney countdown timers for offers, complicated, difficult-to-notice costs hidden deep within checkout processes, or exhibiting false scarcity (“only one or two items left”).

    One of the best examples of these unethical tactics is charging more for payment options like COD under ambiguous fee titles. The government is currently working on new regulations to combat these misleading practices and has already urged e-commerce corporations to stop them. The Jagriti app, which makes it easier to file complaints about unfair commercial practices, encourages customers to report these infractions.

    Quick
    Shots

    •Govt launches probe into e-commerce platforms over
    extra fees on COD orders.

    •Consumer complaints reveal hidden charges under
    names like “offer handling” and “payment handling” fees.

    •Union Minister Pralhad Joshi calls such practices
    “dark patterns” and promises strict action.

    •Dark patterns include deceptive design tricks to
    mislead consumers or extract extra payments.

    •New regulations are being considered to curb such
    practices in India’s e-commerce sector.

    •Consumers are encouraged to report violations
    through the Jagriti app.

  • Zomato and Swiggy Introduce Food Health Scores as Quality Concerns Rise in India

    Even as fine-dining restaurants modify their menus to satisfy the growing demand for healthier cuisine, food delivery services Zomato and Swiggy have added health-focused ratings—”health scores” and “protein drops”—amid mounting scrutiny over food quality.

    In an X post, Zomato creator Deepinder Goyal stated, “For years, something about Zomato made me uneasy.” He also announced the addition of a healthy score based on AI and restaurant data to the platform’s menu.

    Last week, Swiggy launched its rating system. In a LinkedIn post, Deepak Maloo, its VP of culinary strategy, customer experience, and new projects, referred to it as the next drop in the high-protein, low-calorie, gluten-free, and fry-free categories.

    Users’ Social Media Calls Now Addressed by Swiggy and Zomato

    On social media, both platforms—which control the majority of India’s food delivery market—have come under fire for facilitating the speedy delivery of occasionally unhealthy, frozen, or occasionally unfresh food. Shantanu Deshpande, the creator of Bombay Shaving Company, wrote on LinkedIn that Zomato, Swiggy, and Zepto should not be used.

    Additionally, please make the product palatable if you are so eager. On September 30, Goyal’s post went viral and elicited a range of conflicting responses. While some were appreciative of the move, others called attention to the reportedly “low hygiene standards followed by smaller cloud kitchens”.

    Zomato’s Goyal Admits-Platform Not Providing Healthy Options

    Another group of people claimed that the platforms’ health scores had flaws. In his X post, Goyal claimed that although Zomato made ordering takeaway and dining in easier than ever, it never really improved people’s quality of food. In actuality, Zomato made it difficult for people to obtain genuinely healthful cuisine, even though they might select a salad or smoothie bowl.

    “Healthy eating is no longer a fringe trend; it’s a mainstream movement,” said Zorawar Kalra, owner of the Farzi Cafe and Masala Library restaurants. These days, menus feature more plant-based options and lighter, ingredient-driven cuisine. “Gourmet meets mindful” is the way of the future for dining.

    The changes coincide with an increase in India’s market share for meal delivery services. According to a survey by Swiggy and Bain & Company, the nation’s food delivery market could reach INR 2 lakh crore by 2030, expanding at a compound annual growth rate of 18%. This development would be supported by digitisation, consumer preference for ordering in and experimenting, and rising disposable incomes.

    Quick Shots

    •Zomato’s health score is powered by AI and
    restaurant data, offering users a clearer view of nutritional quality.

    •The move follows rising social media criticism over
    unhealthy, frozen, or poor-quality food from delivery platforms.

    •Zomato CEO Deepinder Goyal acknowledged that the
    platform historically made access to truly healthy food difficult.

    •While many praised the step toward mindful eating,
    others highlighted concerns over hygiene standards in smaller cloud kitchens.

  • Swiggy to Spin Off Instamart into Wholly Owned Subsidiary Through Slump Sale

    Swiggy, a meal delivery and fast grocery platform, announced that its board has authorised the process of selling and transferring its rapid commerce (q-commerce) business, Instamart, through a slump sale to Swiggy Instamart Pvt Ltd, an indirect, step-down, fully owned subsidiary.

    According to the stock filing, on September 23, 2025, the Board of the Company approved the slump sale of the company’s Instamart undertaking. The approval also gave the directors and officers of the company the authority to sign a business transfer agreement (BTA) and other relevant documents to carry out the transaction.

    The Slump Sale to be Completed by FY2026

    It is anticipated that the slump sale will be finished after the third quarter of FY26. According to the corporation, the sale includes all pertinent assets, liabilities, documents, intellectual property, permits and licences, employees, and contracts. According to a Swiggy representative, Instamart has grown significantly in the last three years.

    The brand’s quick-commerce business continued to develop in Q1 of FY 2025–2026, with a 108% year-over-year increase in gross order value. With its gross order value and user base expected to surpass that of Swiggy’s food delivery business in the near future, Instamart has likewise risen from the shadow of the latter to become a stand-alone brand.

    While guaranteeing that the listed parent company retains full ownership, the subsidiary structure is intended to assist this growth pace by offering more transparency, operational flexibility, and a tighter strategic focus.

    Financial Dynamics of Instamart  

    Instamart now makes up a considerable portion of Swiggy’s revenue. In FY25, the company’s revenue was INR 2,129.6 crore, or 24.2% of Swiggy’s total revenue. With a negative net value of INR 297.7 crore as of March 31, 2025, it is still bleeding, nonetheless.

    On the effective date, the transaction will be carried out at Instamart’s book value of its assets and liabilities. The transfer price will ring-fence Instamart’s operations within a distinct corporate structure rather than reflecting the company’s market potential because its book value was negative at the end of FY25. After the transfer is finished, the subsidiary will give Swiggy a lump-sum cash payment. The reorganisation occurs as listed food-tech companies are increasingly establishing rapid commerce as a stand-alone growth engine.

    Since acquiring Blinkit in 2022, rival Zomato has been releasing Blinkit’s financial results on a quarterly basis. In Q1 FY26, Blinkit accounted for about 32% of Zomato’s total revenue, and the company’s losses decreased when measured by contribution margin.

    Swiggy may be attempting to offer comparable visibility on its rapid commerce company while maintaining flexibility for future capital raising by establishing a special subsidiary for Instamart. With Zomato, Swiggy, Flipkart, and Amazon expanding their dark store networks and delivery fleets, quick commerce has emerged as the new arena of competition for food tech giants. Despite the category’s explosive expansion, listed businesses are increasingly using corporate structuring as a tool to reassure public market investors due to its high cash burn.

    Quick
    Shots

    •Board approved the move on September
    23, 2025, authorising a Business Transfer Agreement (BTA).

    •Transaction to be completed by Q3
    FY2026, including assets, liabilities, IP, contracts, and staff.

    •Instamart’s gross order value grew
    108% YoY in Q1 FY26 and may soon surpass Swiggy’s food delivery business.

    •Subsidiary model aims to boost
    transparency, flexibility, and strategic focus while retaining 100% ownership.

  • Karnataka Assembly Passes Gig Workers’ Welfare Bill to Boost Social Security for Platform Employees

    According to reports, the Karnataka legislative assembly passed a bill that will open the door for the establishment of a gig worker welfare fund. The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Bill, 2025, seeks to create a welfare board and safeguard workers’ rights, according to news agency PTI.

    Additionally, it imposes new duties on aggregators concerning the safety, occupational health, and social security of their employees. According to reports, state labour minister Santosh Lad stated during his speech in the parliament that the bill suggests a welfare cost of 1% to 5% for every transaction, which will be subtracted from the worker’s compensation. The cost will fluctuate depending on the type of aggregator.

    Welfare Fund and Aggregator Contributions

    These revenues will be combined to create the welfare fund, which will also receive gifts, donations, transfers, and grants-in-aid from the state government. A welfare fee of 1% to 5% of a gig worker’s compensation will be collected, Lad added. This cannot be applied universally because e-commerce and the operations of Swiggy and Zomato are not the same.

    They are various business types. Therefore, 1-5% will not be applied uniformly to all. “While establishing the regulations, we shall debate and make a decision,” Lad added further. According to the report, the bill will also require gig workers to register with the planned welfare board and provide for openness in dispute settlement procedures.

    Rights and Protections for Gig Workers

    The Hindu claims that the board will also decide on worker safety measures, health card issuance, and other social security matters. Furthermore, the bill allegedly places the responsibility for offering gig workers stable incomes and decent working conditions on app-based platforms. According to PTI, Lad cited the Bill and stated that a gig worker cannot be fired without giving 14 days’ notice and a written justification.

    Background and Ordinance History

    This comes four months after intentions to create a gig worker welfare board were revealed by the Karnataka chief minister’s office. The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Ordinance, 2025, was subsequently issued by the state government in May.

    Since the issue was deemed “urgent” since neither chamber of the state legislature was in session, Governor Thaawarchand Gehlot introduced and approved the ordinance. It is important to remember that the state administration published a draft of the same measure last year, which included provisions for income and social security as well as other advantages.

    Quick
    Shots

    •Funded by a 1–5% welfare fee on each
    transaction.

    •Contributions vary by business type
    (e-commerce, food delivery, etc.).

    •Additional funding through donations,
    transfers, and state govt grants.

    •Ensure worker safety, occupational
    health, and social security.

  • Swiggy Launches DeskEats to Serve Office-Goers Across 30 Indian Cities

    The foodtech giant Swiggy has launched DeskEats, a new product created especially to serve Indian working people. According to a statement from the company, the offering is currently accessible in over 7,000 tech parks, business centres, and corporate complexes spread across 30 cities, including Delhi, Mumbai, Bengaluru, Chennai, Gurugram, Pune, and Kolkata.

    DeskEats: Swiggy’s New Offering for Office-Goers

    According to Swiggy, DeskEats offers about 7 lakh menu options from over 2 lakh establishments. Entering “office” or “work” in the Swiggy app will activate the feature. Value combos, stress munchies, deadline desserts, sip-tastic fuel, one-handed grabbies, healthy nibbles, and teamwork bites are just a few of the carefully curated collections that make up DeskEats.

    How DeskEats Works: Smart Menus for the Workday

    Each category is made to cater to a particular workday situation, such as a quick snack in between meetings or a solo desk lunch. According to the company’s statement, DeskEats is designed to satisfy the changing demands of customers looking for a convenient meal delivery service that they can enjoy at their desks throughout the workday.

    Corporate Rewards Program Gains Momentum

    Three months have passed since Swiggy’s Corporate Rewards program was introduced, which enables businesses to provide carefully chosen Swiggy perks to their staff as part of wellness campaigns or workplace incentives. According to Swiggy, the initiative has received excellent feedback from 14,000 businesses and 1.5 lakh workers.

    According to Deepak Maloo, vice president of Swiggy’s food strategy, customer experience, and new projects, corporate professionals today are more time-constrained and have more options than ever before. Swiggy has rethought how meal delivery fits into a hectic, high-achieving workplace with the introduction of DeskEats.

    Zomato for Enterprise: The Rival Response

    Zomato, Swiggy’s rival, introduced Zomato for Enterprise (ZFE) last year to accommodate business-related orders from corporate staff in response to the needs of working professionals. The goal of Zomato’s service is to make managing food expenses easier for businesses and their staff.

    Swiggy Expands Beyond Food with New Apps Like Crew and Pyng

    Swiggy is now launching a lot of new products, and they’re not just food delivery services. In June, the foodtech major introduced a concierge service for travel and lifestyle via a brand-new app named “Crew.” Crew is a customised concierge app made to help customers with a variety of routine and unique chores.

    Pyng, Swiggy’s professional services marketplace app, was also released earlier this year. Swiggy Genie, the company’s delivery service, has been paused while it aggressively tests out new offerings. Swiggy released its financial results for the first quarter of the fiscal year 2025–2026 (Q1 FY26) last week. As it kept making investments to grow its rapid commerce activities, the company’s deficit increased in the first quarter. In the June quarter, the company’s net loss increased by 96% to INR 1,197 Cr from INR 611 Cr in the same period last year.

    Q1 FY26 Financial Snapshot: Losses Grow, Revenue Surges

    The company’s loss increased by 11% from INR 1,081 Cr on a sequential basis. On the other hand, Swiggy’s top line grew significantly. In Q1 FY26, operating revenue increased 54% to INR 4,961 Cr from INR 3,222 Cr in the same quarter last year. This represented a 12% rise over INR 4,410 Cr on a QoQ basis. Although Instamart’s loss during the reviewed quarter nearly tripled to INR 797 Cr from INR 280 Cr a year earlier, the rise was only 3.3% sequentially from INR 771 Cr.

  • Zomato Rolls Out EV Rental Fleet in Delhi to Power Green Deliveries

    For its delivery partners in Delhi-NCR, Zomato is testing a fleet of electric vehicle (EV) bikes for rent. The foodtech giant is renting out two-wheeler EVs to its delivery partners as part of the green initiative.

    The business stated in a statement that, depending on partner uptake, it will extend the programme to other regions of India. Anjalli Ravi Kumar, Eternal’s chief sustainability officer, told the media that meeting the needs of food delivery requires an ecosystem in which all delivery partners have easy access to electric bikes.

    Zomato is making sure delivery partners can prosper and help create a greener future by introducing these specially made, effective electric bikes for hire.

    The business stated that the purpose of the June 5 pilot programme is to assist delivery partners in realising the advantages of employing electric vehicles (EVs) for deliveries as opposed to bikes with internal combustion engines (ICEs).

    Zomato Aiming to Secure 100% EV Based Food Delivery Status

    According to the corporation, the project aligns with its overarching objective of enabling food deliveries that are entirely powered by electric vehicles by 2030.

    Zomato stated that it had more than 37,000 active EV-based meal delivery partners as of March 2025. This is consistent with similar announcements made a few weeks ago by its competitor Swiggy.

     The firm, run by Sriharsha Majety, also declared at the time that it will electrify its entire fleet by 2030. Additionally, it recently joined forces with SUN Mobility to electrify more than 15,000 e-bikes.

    Affordability, convenient app-based access, high vehicle uptime because of fast battery changes, and safety features like ergonomic seats and puncture-resistant tyres are the primary drivers propelling the adoption of EVs among gig workers.

    The drive for EVs coincides with the Indian government’s ambitious goal of 30% EV adoption by 2030, which is anticipated to be mostly driven by consumers moving to electric alternatives and online aggregators switching to EVs.

    More Cost-Effective Than Conventional Delivery System

    In addition to their environmental benefits, electric vehicles are a smart investment for Zomato and Swiggy since they lower delivery costs per km and improve last-mile efficiency.

    The Centre has also been providing incentives and subsidies to promote the nation’s EV adoption. Additionally, the push for EVs coincides with a slowdown in the larger food delivery market.

    In Q4 FY25, adjusted revenue from Eternal’s primary food delivery business increased just 17.5% year over year to INR 2,409 Cr. In Q4 FY25, Eternal’s consolidated net profit decreased by 77.8% to INR 39 Cr from INR 175 Cr in the same quarter last year.

  • Zomato Hits Pause on 50:50 Refund Policy with Restaurants

    Zomato, a prominent player in the foodtech industry, has suspended a policy that asked restaurant partners to split 50% of refund costs, just weeks after it was introduced. The new policy has been gradually implemented by Zomato over the last few months.

    Zomato stated in the emails it issued to its restaurant partners that both the firm and the restaurants would contribute 50% to the client refunds. In the email, Zomato said that unresolved issues cause a slow but continuous drop in client retention, which negatively impacts the restaurant’s and Zomato’s capacity to generate demand.

    Resolving a complaint is much less expensive than losing a customer. It also emphasised that the new refund policy is about more than just cost sharing; it’s about fostering trust, guaranteeing equity, and creating a more robust and sustainable food distribution system.

    Policy will be Relaunched After Necessary Alterations

    A few weeks after the new policy went into effect, the corporation stopped it. Zomato recently emailed some of its restaurant partners to let them know that the programme will be relaunched after taking into account the input they received.

    In an email, Zomato announced that it had put the programme on hold for the time being and would restart it after taking partner input into consideration. A media outlet was informed by a number of restaurant owners that Zomato is attempting to “cut its costs” with the new policy.

    A restaurant owner pointed out a policy flaw in a media report by asking why the business should foot the bill if the food is cold when the delivery partner gets there due to traffic or the delivery executive taking a longer route.

    Another restaurateur stated that although it was previously optional, Zomato appears to be forcing eateries to pay for refunds in order to reduce its costs. The proprietor clarified that following Zomato’s refund initiative, the restaurant partners were previously given the choice to accept or deny a claim.

    If the restaurant denied the allegation, Zomato was responsible for the full amount. However, the restaurant partners would have no say once the new policy was implemented.

    It is important to remember that Zomato often starts reimbursements for “high-value, power” customers—those who place large orders and rarely complain about them.

    Massive Decline in Zomato’s Business

    The development coincides with a slowing in the expansion of Eternal’s meal delivery service. Due to slow growth in food delivery and rising rapid commerce prices, Eternal’s consolidated profit after tax (PAT) fell 77.8% to INR 39 Cr in Q4 FY25 from INR 175 Cr in the same period last year.

    In the March quarter, Zomato’s adjusted EBITDA was INR 428 Cr, up 2% sequentially and 56% year-over-year (YoY). To INR 2,409 Cr, adjusted revenue increased 17% year over year and decreased 0.2% quarter over quarter (QoQ).

     In addition, Zomato announced that it would discontinue its Quick and Everyday services and delisted 19,000 eateries in Q4. In a letter to the company’s shareholders, Eternal CEO Deepinder Goyal acknowledged that the growth in meal delivery is still below projections.

    Additionally, Zomato and restaurants are already at odds over the new regulation. The National Restaurant Association of India (NRAI), a restaurant association, stated earlier this year that it was considering bringing legal action against Swiggy and Zomato for their respective quick meal delivery apps, Snacc and Bistro.

  • 600 Customer Service Representatives are Let Go by Zomato

    According to media sources, Zomato decided to fire 600 customer service representatives only a year after they were hired. The aforementioned action is part of the company’s response to its growing reliance on automation to save expenses. This move also added more fire to the rumours of Zomato witnessing a decline in its primary food delivery service. Zomato has also been having trouble with its rapid commerce division, Blinkit, which has been losing more money. Under the Zomato Associate Accelerator Program (ZAAP), the company hired close to 1,500 customer service representatives. This move was aligned with the firm’s aim of advancing these employees into a variety of positions in supply chains, operations, sales, and other departments within a year. Nevertheless, the contracts of a large number of these employees were not extended.

    Terminated Without Giving a Valid Reason

    A month’s salary was being offered as compensation to the affected employees. They had, however, been let go without warning. According to a statement released by the media, one of the customer service representatives claimed that most of the workers hired under the ZAAP programme were let go without giving a reason. Employees also think that their jobs are no longer necessary because Zomato is using AI more and more to automate its customer service system. It should be noted that Zomato just introduced Nugget. It is an AI-powered customer service platform that currently manages millions of support requests for Blinkit, Hyperpure, and Zomato every month.

    Zomato’s Second Layoff Within Short Span of Time

    On 28 March, a former Zomato employee claims in a widely shared Reddit post that the firm unexpectedly and without warning fired over 300 employees. According to the former worker, who says he was one of those affected, the decision was made based on an “average lateness” of only 28 minutes over three months—and this after he had demonstrated good performance and a solid track record. The post claims that Zomato failed to notify the staff of this significant change or provide them with an opportunity to address or resolve their attendance problems. They were astonished when they were unceremoniously terminated instead.

    The user blasted the corporation for treating employees like “disposable” and called this “a cold termination”. Outrage over job security and business ethics in India’s startup sector was sparked by the post, which soon gained popularity. Similar tales were recounted by numerous Reddit users, who questioned the justice of such sudden dismissals. One poster, who claimed to be a current Zomato employee, detailed how quickly the terminations occurred, including how Slack accounts were disabled, access was refused, and staff members were let go without being given a chance to explain themselves. A lawyer encouraged impacted employees to take action and not take this lying down while offering legal support. Employees are being encouraged by users to “fight for the compensation” they are entitled to. Another ex-Zomato employee claimed they were let go for an unclear cause and that they were not informed that differences in login times would be considered non-compliance.

  • Zomato Receives Regulatory Approval to Change its Name to Eternal Ltd.

    Zomato, a food delivery service founded by Deepinder Goyal, reported that the Ministry of Corporate Affairs (MCA) had approved the company’s name change to Eternal Limited, which would take effect on March 20, 2025.  In a regulatory filing, Zomato stated that the company’s name would be changed to “Eternal Limited” as of March 20, 2025, and that the company’s articles of association and memorandum would also be modified to reflect the name change.  This comes after an update earlier this month in which the Gurugram-based company’s shareholders requested their approval to rename its parent company Eternal Ltd.

    Deepinder Goyal, the founder and CEO of Zomato, wrote to shareholders last month to inform them that the company’s board had authorised the move, and he requested their support.  The corporate website of the brand will change from zomato.com to eternal.com if and when it is approved.  “We will also change our stock ticker,” he stated.  Additionally, he explained that the choice to publicly rename the business was consistent with Blinkit emerging as a key force in its future.

    From Foodiebay to Zomato to Eternal

    This is the second time the corporation has changed its name.  Established in 2008 under the identity of Foodiebay, it changed its name to Zomato in 2010.  With Blinkit (rapid commerce), Hyperpure (B2B food supply), and District (dining and events) as important pillars of its varied business strategy, the move demonstrates the company’s growth beyond food delivery.  According to a media report, Zomato will change its stock ticker from ZOMATO to ETERNAL as part of this transition, as well as move its corporate website from zomato.com to eternal.com.  On March 5, Goyal outlined the top priorities for each of the four companies under Eternal in an interview with a major media outlet.

    Approval Aligns with Zomato’s Special Resolution

    The permission comes after Zomato’s shareholders approved a special resolution via postal ballot on March 10, 2025.  The business made it clear that the name change only pertains to the corporate entity and has no bearing on the identification of its app or brand.  The modification is a component of a larger plan to adapt to the changing business interests of the organisation. The management started using the brand name ‘Eternal’ internally after acquiring Blinkit, Goyal said, to distinguish the company from the Blinkit app/brand.  On February 6, 2025, Zomato’s board of directors first authorised the decision, pending shareholder and regulatory approval.

  • Introducing “Order Scheduling” from Zomato

    Zomato, a well-known online meal ordering service in India, has added a new feature that will allow users to plan and pre-order their meals. The newly introduced feature is a replica of Swiggy’s food scheduling model. Zomato claims that the new feature, called “Order Scheduling,” allows customers “complete control over when their food is delivered” by enabling them to plan deliveries from two hours to two days in advance. More than 35,000 eateries in 30 cities, including Delhi, Bengaluru, Mumbai, Pune, Raipur, Ahmedabad, and others, presently provide this new feature.

    Zomato Order Scheduling: How To Do It?

    Zomato’s new Order Scheduling function can be accessed by opening the app and selecting the “Schedule” option under the “All Restaurants” section in the Delivery page. Zomato will provide a selection of nearby eateries when users tap on it and choose their favourite time and day.

    Put the desired food in the cart now. Users will see a card on the bill summary page that reads, “This is a scheduled delivery,” and it will inform them that their order will be ready a few minutes prior to the time of delivery. The app lets customers cancel their order up to three minutes prior to the planned time if they need to change their plans or don’t want the meal to be delivered.

    Restaurants that have regularly followed kitchen preparation times will be added, according to Zomato, and they will be informed in advance so that they have enough time to prepare and deliver the order. Prior to the introduction, Zomato began testing the functionality of this feature in August of this year, but it was only available in a few cities and was only available for deliveries totalling INR 1,000 or more.

    Will Restaurants Benefit From the New Feature?

    Customers and Zomato’s restaurant partners both benefit from the Order Scheduling tool. Restaurants can better manage their capacity during dull times and possibly increase their continuous stream of orders by enabling pre-scheduled orders.

    Staff members don’t need any extra training or process adjustments because Zomato has designed the feature to blend in perfectly with the restaurant’s current operations. Notably, restaurants can maintain effective stock and preparation management by selecting which menu items are accessible for planned orders. This increases the service’s dependability by lowering the likelihood that some things will be unavailable during busy or planned periods.

    Making Sure Everything Runs Smoothly

    Zomato has put in place particular measures for order scheduling in order to preserve dependability and timeliness. In order to give these restaurants enough time to prepare orders, the Gurugram-based startup gives them proactive alerts prior to the scheduled delivery time. Additionally, restaurants can choose which items can be ordered in advance, reducing the possibility of last-minute shortages or substitutes.

    Continue: Zomato CEO Deepinder Goyal’s Latest Health Tech Firm Announced
    Deepinder Goyal, Co-founder & CEO of Zomato, launches “Continue,” a new health and mental fitness company. It was founded with an initial investment of INR 50 lakh.
    StartupTalkyNitin Konde