AI ticketing system is developing a customer support process, which could be faster and easier for managing customers. It understands the urgency of a message, assigns it a rank, and forwards it to the right recipient. Most basic questions receive the answer on their own-even at night or during weekends. It learns from past tickets to respond better in each case. Knows unhappy customers and fixes their problems first. All chats, emails, or calls flow into one place. Less manual work usually means faster solutions, which translates into happier clients. Support teams can see trends and stop problems before they grow. It is suitable for both big and small teams, saving costs and time while keeping customers satisfied.
Teams needing enterprise-grade, AI‑powered omni‑channel customer support with advanced routing, knowledge management, and analytics.
Zendesk AI – Best AI Ticketing System for Customer Support
Zendesk AI ticketing automatically brings in all customers’ messages-like emails, chats, phones, and social-into one easy dashboard; the smart bots sort, tag, and respond to common requests on their own-even after hours. The system keeps the chat flowing, sends more complex problems to the appropriate support agent, and gives agents helpful tips or links to articles inside each ticket. AI learns from every single interaction, allowing letters to improve in sharpness as time goes by. The dashboard shows how the tickets make progress so that nothing is missed. The modern agent can now process even more tickets without bringing in extra agents.
Zendesk Pros
Quick ticket sorting and intelligent routing to the right agent
Agents are fully informed about customer history and can get quick tips
The system learns and improves over time.
Zendesk Cons
Advanced AI requires more expensive plans.
Setup and onboarding can be very complex for new users
Pricing
Plan
Pricing
Support Team
$19/agent/month
Support Professional
$55/agent/month
Support Enterprise
$115/agent/month
Zoho Desk
WEBSITE
www.zoho.com/desk
Rating
4.5
Free Trial
Yes
Best For
Teams needing affordable, AI‑powered omnichannel helpdesk with strong automation and customization options.
Zoho Desk – Best AI Ticketing System for Customer Support
Zoho Desk uses artificial intelligence to arrange, tag, and respond to customer queries over email, chat, phone, web, and social media from a unified dashboard. The proprietary AI for Zoho Desk, Zia, ranks the urgency of tickets, identifies unhappy customers, and recommends solutions based on business help documents. Now, any time—day or night—customers receive speedy answers to repetitive questions. Agents, meanwhile, can view all information and past conversations to better assist customers. Smarter tools are automating ticket assignment and trend analysis to ensure the speedy resolution of troubles. The 2025 release brings easier report generation, custom buttons, and enhanced self-service access.
Teams needing affordable, omnichannel helpdesk with live chat, ticketing, phone, and social media support.
LiveAgent – Best AI Ticketing System for Customer Support
LiveAgent provides you with a single view for emails, chat, calls, and social messages. AI and automation help organize, classify, and assign tickets in no time. The smart system combines one chat, email, or social media conversation into one ticket for every single customer, so nothing gets lost. Canned responses, automated rules, and reminders help to speed up task workflows. Real-time chats and proactive pop-ups enable further engagement. Built-in analytics allow teams to identify trends and quickly better themselves in the process. The dashboard is easy to set up, allowing agents to view every ticket, chat live, and switch channels within seconds.
LiveAgent Pros
The hybrid ticket stream registers chats from customers into a single thread
Quick and easy to set up: fast onboard and user-friendly back-office.
agent collision detection and internal notes to avoid confusion.
LiveAgent Cons
The AI chatbot capabilities are basic
Social integrations are paid
Pricing
Plan
Pricing
Small Business
$9/agent/month
Medium Business
$24/agent/month
Large Business
$39/agent/month
Enterprise
$59/agent/month
HappyFox
WEBSITE
www.happyfox.com
Rating
4.5
Free Trial
Yes
Best For
Medium to large teams needing AI‑powered, customizable helpdesk support at scale with automation, omnichannel ticketing, and employee self‑service.
HappyFox – Best AI Ticketing System for Customer Support
HappyFox brings every customer message, e-mail and chat, calls, and social into a simple dashboard. AI Copilot writes summaries, suggests responses, and ranks each ticket by urgency or topic. Smart automations answer simple questions, escalate tickets in need of immediate attention, and provide knowledge support to agents within tickets. A self-service center and a knowledge base enable customers to resolve issues themselves most of the time. With built-in reporting and event-based rules, teams identify bottlenecks and maintain unbeatable resolution times. With smarter workflows and less manual work, agent productivity skyrockets. HappyFox is customizable and fluid in accordance with your team’s size, allowing for quick setup and solid analytics to aid all support needs-whether great or small.
HappyFox Pros
AI Copilot for Smart ticket summaries
Intuitive, user-friendly, and quick for onboarding new teams.
Highly scoring for scalability
HappyFox Cons
Charge for asset management and high-level automation.
Custom workflows and analytics make it complex for beginners
IT teams and service-based businesses needing robust incident, change, and asset management integrated with Jira’s project tracking and automation tools.
Jira Service Management – Best AI Ticketing System for Customer Support
Jira Service Management captures every support request- Email, chat, portal, everything in one smart dashboard. It’s AI speeds up triage by sorting and tagging, and routing tickets automatically. A virtual agent will communicate helpful information over Slack, Teams, or the portal, while smarter automation deals with repetitive jobs. Issue tickets are grouped into similarity pools, urgent issues are flagged, while agents are given quick summaries and suggestions for fast replies. Teams can create workflows without code and link articles easily, with flexible setup for any department. Advanced analytics enable trend spotting and improve productivity. There are rich integrations with tools such as Confluence and Slack so that Jira works wherever you do.
Jira Service Management Pros
Unique AI triage & ticket grouping for quick, accurate sorting.
A versatile no-code workflow builder
Powerful security controls and compliance are required by most enterprises.
Jira Service Management Cons
A lot of AI features are locked for the Premium version/enterprise plans
Support responses can take much longer
Pricing
Plan
Pricing
Standard
$19.04/agent/month
Premium
$47.82/agent/month
Enterprise
Contact Sales
HubSpot Service Hub
WEBSITE
www.hubspot.com/products/service
Rating
4.3
Free Trial
Yes
Best For
Support teams wanting integrated ticketing, live chat, knowledge base, surveys, automation, and AI‑based workflows within the HubSpot CRM ecosystem.
HubSpot’s Service Hub – Best AI Ticketing System for Customer Support
HubSpot’s Service Hub unifies all support requests—be it email, chat, social, or calls—into one inbox for easy access. The AI-aided “Breeze Agents” sort, tag, and assign cases in a few seconds while instant-chat bots provide answers around the clock. Automation works smartly to carry out repetitive activities, identify trends in requests, and make sure urgent calls are routed to the right representative. The system takes time to track ticket status and agents’ workloads so that no one gets missed. Built-in analytics provide insight into what works and which areas need more focus. Several self-service capabilities help users through the integrated knowledge base, while feedback tools work toward satisfaction.
Support teams needing AI-powered ticket automation, omnichannel support, and self-learning helpdesk at flexible agent-based pricing.
Kayako – Best AI Ticketing System for Customer Support
Kayako helps with collecting every customer inquiry from email, chat, social, or phone, and puts it in one view. The AI sorts, tags, and answers routine tickets up to 80%, leaving difficult ones for agents to resolve. Instant smart chatbots respond to inquiries and do follow-up, asking questions that will help solve queries quickly. Every ticket the system learns from makes answers smarter over time. Agents get summaries, suggested replies, and all the info that they need at a glance. It allows customers to search on their own using an AI updated knowledge base. Kayako supports a lot of channels and serves customers in their language.
Kayako Pros
Ticket summary and chat insights in real-time for case handling ease.
Multiple languages and brand support
Easy collaboration between agents and clear follow-ups
Kayako Cons
Setting up the knowledge base and bot might take time to automate properly.
The custom reports and dashboards are limited compared to bigger rivals.
Pricing
Plan
Pricing
Kayako One
$79/month
Desk365
WEBSITE
www.desk365.io
Rating
4.9
Free Trial
Yes
Best For
Teams using Microsoft 365/Teams needing lightweight, affordable ticketing with AI-boosted responses, knowledge base, and workflow automation.
Desk365 – Best AI Ticketing System for Customer Support
Desk365 takes every support request entry, whether it be email, chat, social network, web form, or Teams, and aggregates it on a single dashboard. The AI would help agents with quick reply drafts, ticket summaries, and article suggestions-all coming from past chat experiences. Smart Automation would classify tickets, route them based on availability or topic of concern, send notifications, and ensure that tasks are completed on time. A built-in knowledge base and self-service portal for users resolves frequent issues. Ticket inbox is easy to use, mobile-ready, and can suit teams of all sizes. Custom views with power analytics, along with a solid integration into Microsoft Teams, allow any agent to track, report, and take action without breaking a stride.
Desk365 Pros
Integrate PocketPenny easily into Microsoft Teams
Flexible support across multiple channels
Secure environment
Desk365 Cons
Deeper analytics or reports might need a little extra configuration
Branding removal except on the paid plans.
Pricing
Plan
Pricing
Standard
$16/agent/month
Plus
$25/agent/month
SolarWinds Service Desk
WEBSITE
www.solarwinds.com/service‑desk
Rating
4.5
Free Trial
Yes
Best For
IT teams and MSPs needing ITIL-aligned, scalable ITSM with incident & asset management, CMDB, and AI automation.
SolarWinds Service Desk – Best AI Ticketing System for Customer Support
All support tickets, email, chat, phone calls, Teams, and Slack come under a single and simple cloud dashboard called SolarWinds Service Desk. Its AI helps in suggesting solutions, drafting quick replies, categorizing tickets, and so on, by priority. It directs customers with most routine questions to self-service channels or virtual agents, freeing agents for only the tough cases. With AI guiding submission of tickets to relevant articles, the web portal fast-tracks ticket submissions. It comes complete with change, problem, and asset management, giving a full ITIL experience. All updates, analytics, and dashboards provide real-time status for teams. Mobile access, no-code workflows, and multi-integration allow for faster implementation and setup.
SolarWinds Service Desk Pros
AI integration for ticket triage and summaries
Multi-channel-ready ITIL platform
Asset and configuration management
SolarWinds Service Desk Cons
Reports could take a long time to load
Interface complexity
Pricing
Plan
Pricing
Service Management
$39/technician/month
Front
WEBSITE
www.front.com
Rating
4.5
Free Trial
Yes
Best For
Teams desiring a unified inbox for email, chat, SMS, and social, plus AI-powered automation and collaboration in a shared workspace.
Front – Best AI Ticketing System for Customer Support
Front assembles all the customer support requests—be it email, chat, social, SMS with WhatsApp—into a single structured workspace. It’s AI intelligently sorts and tags tickets and applies smart rules to route them for speedier resolutions. Agents are offered real-time suggestions, summaries, and templates that enhance the speed of their reply. In terms of collaboration, it’s easy: team members can converse about tickets behind the scenes, without losing context. AI analytics also keep track of ticket trends, agent workload, and customer satisfaction levels. New features like custom ticket statuses, smart QA, and an easy customer portal will keep every service personalized and efficient. Workflows can be reformed to work according to your needs, while extensive integrations with apps and CRMs allow teams to push the horizon of their capability. The quick setup of Front, along with heavy automation assistance, ensures that teams operate smarter, regardless of size.
Front Pros
Actionable AI analytics
Customer Portal and Self-Service
Integrations into CRMs, business apps, and data platforms.
Front Cons
Pricing can be costly for small teams
Full set of AI features on top plans
Pricing
Plan
Pricing
Starter
$35/seat/month
Professional
$85/seat/month
Conclusion
AI ticketing systems transform customer support as never before. It catches all questions—email, chat, phone—on one simple dashboard. AI really sorts and tags tickets fast, answers routine requests, and forwards difficult cases to the right people. This means getting customers’ help faster, even after hours, with time savings for teams thanks to less manual work. All past conversations are available to agents with intelligent tips for responses. Trends and angry customers are flagged early, so nothing is missed. Easy setup and powerful analytics help such businesses see things first before they can grow. The system grows with you and works for all sizes of teams, along with happy customers at reduced costs and efficiency.
Here are the top AI-powered ticketing systems for customer support in 2025:
Zendesk
Zoho Desk
LiveAgent
HappyFox
Jira Service Management
HubSpot Service Hub
Kayako
Desk365
SolarWinds Service Desk
Front
What is an AI ticketing system in customer support?
An AI ticketing system is a smart software tool that automatically captures, organizes, and resolves customer queries across email, chat, phone, and social media.
How does an AI ticketing system improve customer support efficiency?
AI ticketing systems automate repetitive tasks, such as ticket sorting, tagging, and routing.
In today’s business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in determining a company’s success.
As a business, bringing in, the potency of outbound call center services becomes necessary. It is where business agents make outbound calls to potential customers. However, choosing the best service provider can be a confusing task. To simplify your search, we have compiled a list of the top 10 outbound call center software that can enhance your business’s performance.
RingCentral Contact Center – Best Outbound Call Center Software
RingCentral Contact Center is a cloud-based call center service that offers a wide range of features, including automatic call distribution, call recording, and real-time reporting. The service also offers integrations with popular business applications such as Salesforce and Zendesk. Apart from it, you may get auto-dialer, agent scripts, etc. Before you consider it for your business, here are the pros and cons to look for:
Pros:
Automatic call recording for training purposes
Real-time data analysis available
Video meetings
CRM integrations
Advanced call handling features like barge, whisper, etc.
Cons:
Customer support has been questionable
Call quality suffers from noise
Call blocks and drops have been reported
Pricing:
Contact the sales team for a quotation. Taking plans for a higher number of users will come with a discount.
Five9
Website
Five9.com
Ranking
4 out of 5
Best For
Small to Medium Businesses
Five9 – Best Outbound Call Center Software
Five9 offers excellent easy-to-communicate solutions to businesses through its outbound call services. Some of the features of their outbound calling solutions include ACD, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, etc. Here are the pros and cons to consider before going for Five9:
Pros:
On-screen caller data available
CRM integration
Their voice quality has been good
Use of Practical AI to enhance productivity
Intelligent routing
Cons:
No free trial involved
Call drop has been reported
Their price might not be affordable for some
Pricing:
Contact the sales team of Five9 for a quotation.
ZenDesk
Website
Zendesk.com
Ranking
4.3 out of 5
Best For
Medium to Large Businesses
Zendesk is one of the renowned names in the field of outbound calling. Using their services, you can easily make sales through phones, conduct research, provide phone support for your premium customers, or reach out to existing customers for renewals. Their outbound calling features include SSO, hot desk, IVR, call recording, click-to-call, omnichannel integration, mute and call forwarding, data analysis, etc. Here are the pros and cons to consider:
Pros:
No setup fee involved
Less customer waiting time
Simple and fast customer follow-up
Simple interface, good mobility, and ease of access
Reasonably priced
Provides numerous useful business features
Cons:
Can be a bit complex to learn
Phone lagging has been reported
Call transfer could be troublesome
Pricing:
Here are the pricing packages offered by Zendesk.
Plan
Price
Suite Team
$49 agent/month
Suite Growth
$79 agent/month
Suite Professional
$99 agent/month
Aircall
Website
Aircall.io
Ranking
4.3 out of 5
Best For
Medium to Large Businesses
Aircall – Best Outbound Call Center Software
Aircall is best for companies looking to enhance the sales team’s productivity. Their software provides smooth integration with CRMs and helpdesk, which can be a bit troublesome for many. Above it, you may get several useful features like IVR, conference calls, call notes, call automation, call monitoring, etc. Their calls, however, be limited to US and Canada. Here are the pros and cons to look for:
Pros:
Free trial is available
Call clarity has been hailed by many
Provides an excellent mobile app
Integration with HubSpot
Public number for customers and contacts
Call routing and IVR
Upfront pricing
Cons:
There could be some setup fees
Dashboard could be a bit clunk
Their chrome extension is buggy
Customer service has been reported as poor
Pricing:
Plan
Price
Essential
$30 user/month
Professional
$50 user/month
Vonage
Website
Vonage.com
Ranking
4.3 out of 5
Best For
All Types of Businesses
Vonage – Best Outbound Call Center Software
Vonage has been an excellent outbound call service provider that offers powerful features to enhance customer experience. The best thing about Vonage is that it is customizable and you can scale your business according to your needs. Although integration is not a problem with Vonage, you might face troubles with Salesforce. Here are the relevant pros and cons:
Pros:
Provides excellent features like IVR, ACD, click-to-call, recordings, routing, etc.
Excellent phone app
Voice quality is great
Softphone and click-to-dial options work great
Useful add-ons available
Good admin console
User interface is excellent and easy for both admins and users
Cons:
A delay in audio has been reported by some
Occasional call drops and disconnections
Poor customer service
No free trial provided
Pricing:
Domestic Calling
International Calling
Make a call to a landline number $0.0043 per minute
Founded in the year 2020, Avaya has claimed its spot in the top cloud calling companies and is a global provider of business communications solutions. Their system allows businesses to make and receive calls, as well as send and receive voicemail, all through the cloud. This means that businesses can access their phone system from any location, as long as they have an internet connection. Here are the pros and cons to look for:
Pros:
Provides call automation
Allows database sharing through the cloud
Good workforce management for big companies
Their data precision has been hailed by many
Affordable pricing
Cons:
Call recording quality is questionable
No self-service
Might be slow at times
Pricing:
Plan
Pricing
Digital
$48 user/month
Voice
$83 user/month
All Media
$125 user/month
Zoho Desk
Website
Zoho.com/desk
Ranking
4.4 out of 5
Best For
All Types of Businesses
Zoho Desk – Best Outbound Call Center Software
Zoho Desk is a customer service software that provides businesses with a wide range of services to help them manage their customer interactions and support operations. Some of the key services offered by Zoho Desk include ticketing, chat and email support, knowledge management, integration, automation, mobile app, reporting, analysis, etc. Here are the pros and cons if you want to consider Zoho Desk for outbound call center services:
Pros:
Features like call logging recording, holding, muting, etc.
Provides integration
Call queue management
Better team collaboration
Excellent dashboard that is easy to understand and use
Better ticket management
Cons:
Might create issues if workflow increases
Workflow sees interruption
Data privacy has been a concern here
No automation setup
How To Use Zoho Desk?
Pricing:
Plan
Pricing
Team
Up to 10 users $100 /month, billed annually
Office
Up to 30 users $300 /month, billed annually
Corporate
Up to 100 users $1000 /month, billed annually
Hubspot
Website
Hubspot.com
Ranking
4.5 out of 5
Best For
Medium to Large Businesses
Hubspot – Best Outbound Call Center Software
HubSpot is a comprehensive marketing, sales, and service platform that helps businesses grow and streamline their operations. HubSpot’s key services include marketing automation, service and support, reporting and analytics, integrations, conversation routing, etc. Here are the pros and cons to consider:
Pros:
Provides useful features like live chat, automation, video messaging, email health reporting, etc.
Good all-in-one software
Excellent UI
Centralized contact management is there
Data reliability
Good voice quality
Cons:
Might be a bit expensive
Annual contracts even if you cancel early
Poor customer support has been reported
Pricing:
Plan
Pricing
Starter
$45/month
Professional
$360/month
Enterprise
$1200/month
Cloudtalk
Website
Cloudtalk.io
Ranking
4.2 out of 5
Best For
Medium to Large Businesses
Cloudtalk – Best Outbound Call Center Software
In 2020, this company was awarded one of the best call center tools. Cloudtalk can provide you with numbers for more than 140+ countries if you have global customers. Apart from it, there are features like virtual phone numbers, auto-attendants, call recording, SMS, integrations, mobile app, etc., that make it an excellent company. Here are the pros and cons to look for:
Pros:
Free trial is provided
Virtual phone numbers for over 140 countries
Call recording
Call tagging
Better integration with over 2500+ software
Comparatively cheaper than its competitors.
Cons:
No MMS available
1 to 1 video meeting is not allowed
Basic plan doesn’t have SMS
Limited audio conferencing
Pricing:
Outbound calling is included in the custom plan.
Dialpad
Website
Dialpad.com
Ranking
4.4 out of 5
Best For
Medium to Large Businesses
Dialpad – Best Outbound Call Center Software
Dialpad is an outbound cloud calling company that provides businesses with a range of phone and communication services. They offer a variety of features such as call routing, call recording, and analytics to help businesses improve their customer interactions. Dialpad also offers a mobile app for employees to make and receive calls on the go, and integrations with popular productivity tools like Salesforce and G Suite.
Pros:
Offers AI scripts for common questions
Features like smart dialer, call history, sentiment analysis, in-queue call-back, etc.
Provides internal MVP communication
Clear sound quality
Cons:
Poor phone activation and deactivation
Desktop integration could be troublesome for a few
It might fail to filter spam calls
No free trial
Pricing:
Request a quotation from their website.
Conclusion
Outbound call centers are essential for businesses because they allow companies to proactively reach out to their customers and potential customers. This can be a powerful way to generate new leads, build relationships, and increase sales. Outbound call centers can also help businesses gather valuable information about their target market, which can be used to improve products and services. Before choosing an outbound call center company, you must always make a list of your requirements. If you need a free trial, you may go for Aircall or Cloudtalk; if you need a company with trust and experience, go for ZenDesk, Hubspot, RingCentral, or Avaya; if finance is your concern, get quotations from different companies and see which one suites you best.
FAQs
What is an Outbound Call Center?
Outbound call centers tend to make more calls than they receive. Their main focus is reaching out to customers, making sales, and publicizing the company.
What are the main features of an Outbound Call Center service?
The main features of an Outbound Call Center service include call routing, call recording, auto attendants, conversation routing, automatic call distribution, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, and others.
Is there a free trial provided by any Outbound Call Center service?
Aircall and Cloudtalk are providers of Outbound Call Center Software that offer free trials for prospective clients to ensure a perfect fit for their business needs.
What are the top Outbound Call Center Services?
Below is the list of best Outbound Call Center Services:
Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.
Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.
Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.
ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.
Features
Ticketing Management
SLA management
Customer email management
Customer support service
Customer complaint management support
Customer interaction Management service
Customer communication management software
Omnichannel Help desk
Zendesk
Ratings
4.3
Pricing
Pricing Starts From $49/month With 14 Days Free Trial
Website
www.zendesk.com
Zendesk – Freshdesk Alternative
ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.
The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.
Features
Real-time updates
Ticketing management
CRM solutions
Live chat software
Reporting and analysis
Agent collaboration
Custom views
SLA management
Help Scout
Ratings
4.4
Pricing
Pricing Starts From $20/month
Website
www.helpscout.com
Help Scout – Freshdesk Alternative
Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.
Features
Shared inbox
Knowledge Base
Integration
Messages and Live chat
Reporting & Analysis
Customer Management Workflows
Zoho Desk
Ratings
4.4
Pricing
Pricing Starts From $10/month
Website
www.zohocorp.com
Zoho Desk – Freshdesk Alternative
If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.
Features
Ticketing Management
ZIA
Self-services
Agent Productivity
Automation
Extensibility
Insights and Impact
Customization
Security
HubSpot Service Hub
Ratings
4.4
Pricing
Free Plan With Limited Features and Pricing Starts From $45/month
Website
www.hubspot.com
HubSpot service hub – Freshdesk Alternative
HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.
Features
Automation
Integration
Ticketing system
Email marketing
Live Chats
Reporting and Analysis
Customer service management
Team Management
Knowledge Base
SpiceWorks
Ratings
4.5
Pricing
Free
Website
www.spiceworks.com
SpiceWorks – Freshdesk Alternative
SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.
One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.
Features
IT tickets management
Email organization
Inventory online
CRM marketing
User-friendly portal
Custom report management
Customer experience
Intercom
Ratings
4.6
Pricing
Pricing Starts From $79/month
Website
www.intercom.com
Intercom – Freshdesk Alternative
One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.
Features
Audience segmentation
Automated Answers
Outboxed Messages
Customer data
Management tools
Live Chats
Massage Tagging
User event tracking
HappyFox Help Desk
Ratings
4.6
Pricing
Pricing Starts From $39/month
Website
www.happyfox.com
HappyFox Help Desk – Freshdesk Alternative
HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.
Features
Ticketing management
Self-service
Automation
Help desk Reporting
Integration
Knowledge Base
Task management
Administration
Security
Customization
Front
Ratings
4.6
Pricing
Pricing Starts From $19/month
Website
www.getfront.com
Front – Freshdesk Alternative
This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.
Features
Universal Inbox
Integration
Team Collab
Email Marketing
Multi-channel Marketing
Shared Inbox
Complaint Management
Workflow Management
Customer management
Real-time analytics
LiveAgent
Ratings
4.5
Pricing
Has a Free Plan and Paid Plans Starts From $12.99/month
Website
www.liveagent.com
LiveAgent – Freshdesk
From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.
Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.
Features
Ticket creation User experiences
Automated response
Workflow
Ticket collaboration
Customer database
Customer user profiles
Real-time notifications
Email marketing
Screencasts
SysAid
Ratings
4.5
Pricing
Paid Plans Starts From $1200 Assets/year
Website
www.sysaid.com
SysAid – Freshdesk Alternative
If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.
Features
Service Automation
Workflow automation
Incident Management
Problem Management
AI service Desk
Task Automation
Network Discovery
Reporting
Self-service automation
Asset Management
Ticketing system
Service Orchestration
BI analytics
Configuration Management Database
Gorgias
Ratings
4.6
Pricing
Paid Plans Starts From $10/month
Website
www.gorgias.com
Gorgias – Freshdesk Alternative
Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.
Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.
Features
Alerts / Escalation
Automated Routing
Batch Communications
Call Center Management
Canned Responses
Case Management
Chat/Messaging
Communication Management
Contact Management
Customer Complaint Tracking
Customer Database
Customer Segmentation
Email Management
Feedback Management
Help Desk Management
Interaction Tracking
Salesforce
Ratings
4.3
Pricing
Paid Plans Starts From $25/month
Website
www.salesforce.com
Gorgias – Freshdesk Alternative
Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.
Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.
Features
Remote monitoring and management
Professional services automation
Remote access
Patch management
Helpdesk
Network discovery
Integrations
AI ticket tagging
Knowledge base
Customer onboarding
Conclusion
These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.
FAQs
Is Freshdesk a CRM tool?
Yes, Freshdesk is a CRM tool that also provides customer support solutions.
Is Freshdesk on AWS?
Yes, Freshdesk is also available on AWS.
Is Freshdesk still free?
Freshdesk is not completely free software, but it does provide 21 free trials after signing up.
What is similar to Freshdesk?
Zendesk is very much similar to Freshdesk as its alternate option.
In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.
As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.
But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.
However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.
One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.
Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:
LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.
Key Features
Automatic chat translation facility.
Call back scheduling with the feature of call recording.
Visitor tracking and live chat tracking on Google Analytics.
Agent ranking for better control over team and user interface.
Multi-channel communication with data import and export facility.
Pros
The software is much simpler to use and implicate irrespective of the team size.
Features can be customized and tailored as per the users need.
Cons
Mobile app integration can be improved.
LiveChat
Name
LiveChat
Founded
2002
Rating
4.4
Free Trial Period
14 Days
Pricing
Paid plans start from $20/month
Website
www.livechat.com
LiveChat
LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.
That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.
Key Features
Allows the facility of targeted messages.
Provides better security encryption and data storage.
Is made from 200+ integrations for easy workflow.
Capture leads and makes buying easy.
Automation is included.
Pros
Provides excellent analytics and reporting setup.
Has a very easy and simple-to-use user interface.
Cons
The software can be quite costly for small business owners.
Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.
Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.
Key Features
Automation is included.
Chat histories are saved, which creates ease for visitors and agents too.
Intercom emails can be used as templates directly.
Helps in the later stages of business, since it has other major functions other than Live chat.
Proactive support.
Pros
Intercom allows the easy integration of different apps on its system.
Provides easy access for chat customization.
Cons
Has a non-flexible pricing model.
ChatBot
Name
ChatBot
Founded
2017
Rating
4.7
Free Trial Period
14 Days
Pricing
Paid plans start from $52/month
Website
www.chatbot.com
ChatBot Home Page
ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.
Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.
Key Features
Chatbots can be built without the required knowledge of coding.
Creates customer user list.
Multiple flows at the same time.
Chatbot Testing Tools.
Customizable chat Widget.
Pros
Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
Provides good customer service.
Cons
Has a competitive pricing when compared to other software with similar services.
Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.
One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.
Key Features
Communication through Email, SMS, and inbox.
Provides multichannel marketing.
Email Marketing.
SMS marketing.
Marketing Automation.
Pros
The login process is much simple and also doesn’t require any credit card information.
It is a versatile platform that is beneficial for all sizes of businesses.
Cons
A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.
Chaport
Name
Chaport
Founded
2014
Rating
4.7
Free Trial Period
A Free Plan and 14 Days Free Trial on Purchased Plans
Pricing
Paid plans start from $19/month
Website
www.chaport.com
Chaport
Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.
This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.
In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.
Key Features
Operator Productivity.
Captures Visitor’s Information.
Provides reports such as basic reports, google analytics, On-demand reports, etc.
General features such as chat history, SSL encryption, GDPR compliance, etc.
Pros
Comes with a free plan for users that one can try before purchasing the premium version.
It facilitates easy synchronization between multiple devices.
Cons
Chaport is not compatible with chatbots.
Olark
Name
Olark
Founded
2008
Rating
4.3
Free Trial Period
14 Days
Pricing
Paid plans start from $29/month
Website
www.olark.com
Olark
Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.
Key Features
Organizes customer data.
Offline Messages.
Customs pre-chat forms.
Real-Time Engagement.
Reporting.
Pros
Provides easy access to the client’s approximate locations.
It allows the user to create their own path for customization in order to have a quick response.
Cons
A few features are still missing from it as compared to its competitors.
ProProfs Chat
Name
ProProfs Chat
Founded
2007
Rating
4.5
Free Trial Period
15 Days
Pricing
Paid plans start from $29.99/month
Website
www.proprofschat.com
ProProfs Chat
ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.
The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.
Key Features
Chat Automation is provided.
Design live chat that suits the brand.
100+ Settings and Integrations.
Reports and Analytics.
Pros
ProProfs chat has an interconnected network through which operators can contact other operators when in need.
It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.
Cons
A few features have glitched in them.
Zendesk
Name
Zendesk
Founded
2007
Rating
4.0
Free Trial Period
30 Days
Pricing
Paid plans start from $49/month
Website
www.zendesk.com
Zendesk
Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.
It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.
Key Features
Stays connected on any channel.
Manage all your customer conversations from one place.
Reach out in real time with proactive engagement.
Enable 24/7 support with automation.
Adds Customization according to Brand.
Pros
It is a combination of help desk software and CRM software.
Can support a large number of clients.
Cons
For new users, learning Zendesk might take some additional period of time.
Zoho Desk
Name
Zoho Desk
Founded
1996
Rating
4.0
Free Trial Period
15 Days
Pricing
Paid plans start from $16/month
Website
www.zoho.com
Zoho Desk
Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.
Key Features
Multi-Channel Communication.
Third-Party Integrations.
Feedback Management, both positive and negative.
Performance Metrics along with Proactive chat.
Pros
It is a feature-rich platform.
Provides easy integration with Zoho services in order to increase workflow ability.
Cons
Does not have a desktop application to use.
Tidio
Name
Tidio
Founded
2013
Rating
4.0
Free Trial Period
30 Days
Pricing
Paid plans start from $15.83/month
Website
www.tidio.com
Tidio
Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.
Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.
Key Features
Measures Users’ time on the page.
Has a Sales monitoring dashboard.
Gives Welcome message plus information about discounts.
Third-party Integration.
Automation.
Pros
Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
Has a collection of chatbots for customers to select and customize as per their website.
Cons
It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.
ChatSupport
Name
ChatSupport
Founded
2018
Rating
4.3
Free Trial Period
30 Days
Pricing
Paid plans start from $19/month
Website
www.chatsupport.co
ChatSupport Home Page
ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.
Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.
Key Features
24/7 lead capture.
Uses a simple way to gather visitors’ information.
Live Visitors Queue.
The dashboard organizes the overview into leads, visitors, and customers.
Pros
Provides one month of free services to the clients.
Allows the easy response to multiple visitors at the same time.
Cons
Few of the features can be unlocked only after purchasing paid plans.
Effects of Live Chat option on Visitors
Comm100 Live Chat
Name
Comm100
Founded
2009
Rating
4.2
Free Trial Period
15 Days
Pricing
Paid plans start from $29/month
Website
www.comm100.com
Comm100
Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.
Key Features
Online Chat.
Web Traffic Monitoring.
Auto Chat Invitation Rules.
Reports and Analysis.
Pros
The platform is easy to use with an excellent user interface.
It is a feature-rich platform.
Cons
The platform somewhere lacks providing customization options for the agent console.
Gorgias
Name
Gorgias
Founded
2015
Rating
4.6
Free Trial Period
7 Days
Pricing
Paid plans start from $10/month
Website
www.gorgias.com
Gorgias
Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.
Key Features
Creation of automated response.
Faster response.
Switch from chats to other channels.
Set individual agent.
Customize replies.
Pros
Has excellent customer service support.
Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.
Cons
The software is more suitable for medium size businesses only.
DelightChat
Name
DelightChat
Founded
2020
Rating
4.4
Free Trial Period
14 Days
Pricing
Paid plans start from $49/month
Website
www.delightchat.io
DelightChat
Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.
As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.
Key Features
Edit to activate the live chat.
Set Live Chat availability for your store.
Setup Business hours.
Track potential customers on the LiveChat dashboard.
Pros
Has a feature of automation and a self-service widget to help in reducing repetitive queries.
Provides the facility of connecting unlimited users with Shopify.
Cons
The platform is easily integrated with Shopify only. Other platforms are not yet made available.
Tawk.to
Name
Tawk.to
Founded
2012
Rating
5
Free Trial Period
Unlimited
Pricing
Free
Website
www.tawk.to
Tawk.to
Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.
Key Features
One-minute setup.
Chat in real-time setup.
Track your chatbot progress.
Respond quickly with shortcuts.
Pros
It is a completely free platform with no hidden prices.
It allows the users with essential tools to implement the tasks in a better way.
Cons
The platform can be quite tricky for first-time users.
JivoChat
Name
JivoChat
Founded
2012
Rating
4.8
Free Trial Period
14 Days
Pricing
Paid plans start from $19/month
Website
www.jivochat.com
JivoChat
JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.
Key Features
Get detailed visitor information.
Set up automatic triggers.
Monitor visitors in real-time.
Receive quality of service reviews.
Offer offline contact form.
Pros
Enables multi-language support for the client and visitors.
Allows easy integration for Chatbots.
Cons
A few features can still be added.
FreshChat
Name
FreshChat
Founded
2010
Rating
4.4
Free Trial Period
21 Days
Pricing
Paid plans start from $15/month
Website
www.freshworks.com
FreshChat
FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.
Key Features
Access all messages in one click.
Customer services are provided instantly.
Affordable problem solver for all users’ queries.
Helps in keeping track of the team’s performances.
Pros
It can be easily used by non-technical people too.
Enables the users to take the help of an omnichannel facility.
Cons
Enables integrations with a limited number of users only.
Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.
Key Features
Conversations history is up-to-date.
Group chats.
Intelligent chat distribution.
Unlimited Chat review.
No typos or nameless users’ contact.
Pros
Offers a free plan for an unlimited time period.
Enables easy integration with Google Analytics, Slack, etc.
Cons
Does not provide a ticketing system like its competitors.
Conclusion
Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.
For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.
FAQs
What is the best live chat software for a website?
Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.
Is live chat a CRM?
CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.
What is live chat e-commerce?
Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.
What is the best chat plugin?
Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.
Vivek Dev Jacob
