Tag: zendesk

  • The Best Alternatives For MobileMonkey

    Conversational Marketing Software is one of the digital agencies’ and marketers’ most widely used technology. This is because they look for high-quality and robust software solutions with profiles, sales conversion, and lead gathering. MobileMonkey is the best Facebook messenger marketing platform; this premier chatbox helps companies connect with customers worldwide.

    The platform offers a free trial and a different set of prices as per the feature added. MobileMonkey was founded by Larry Kim, who serves as the CEO of the platform. The initiation of the platform was after noticing the need for a mobile messaging platform that can engage customers with the marketers for a product.

    MobileMonkey is an easy-to-use marketing solution, especially for businesses in industries like real estate, restaurants, automobiles, eCommerce, and, as they require chatbots to communicate with their customers in real time.

    The platform supports languages like Arabic, Danish, German, Greek, English, French, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Ukrainian, Vietnamese, and Chinese, among many others.

    The platform makes it easier to build chatboxes and execute marketing automation without writing a line of code. It is helpful for marketers and advertisers because it offers chat blasting, drip campaigns, and powerful chatbot-building tools.

    The main feature of MobileMonkey is that it will boost the client presence online through Facebooks ads, automating their chat in messenger and generating leads.

    The other features of the mobile monkey are contacting leads, conducting drip campaigns, scheduling messages, sharing links, and gaining visibility across audience engagement analytics. Other than that, it lets small and medium businesses automate follow-up and processes that streamline customer care operations.

    The products of MobileMonkey
    Best Alternatives to MobileMonkey
    Intercom
    Drift
    Birdeye
    ManyChat
    Podium
    Zendesk Support Suite
    HubSpot Marketing Hub
    ActiveCampaign

    The products of MobileMonkey

    MobileMonkey Website
    MobileMonkey Website

    MobileMoneky offers more than one service. It is a collection tool and service required by digital marketers in order to increase their sales and generate leads. The products of MobileMonkey are further discussed ahead in detail.

    Omnichat

    MobileMonkey’s omnichat is counted in the list of the world’s leading omnichat platforms. It is used by leading businesses to connect with their customers in real-time through webchat, SMS, Messenger, Instagram, and WhatsApp.

    This feature allows a unified chat inbox through which businesses can manage their inbound and outbound messaging conversations in a single place; it also has a toolbox of automation and integrations to help scale business messaging efforts.

    InstaChamp

    InstaChamp by MobileMonkey
    InstaChamp by MobileMonkey

    Instachamp is the world’s first platform approved by Instagram for its direct messaging and engagement tools. This tool drives growth and engagement on Instagram via direct messaging automation for creators and B2C brands.

    The auto responder replies to customer inquiries and sales, which will help boost the visibility among fans and friends. The platinum plan for this costs $9.95 per month as it comes with story mention, post comments, and DM autoresponder.

    Agencio

    Agencio by MobileMonkey
    Agencio by MobileMonkey

    Agency is a popular tool of MobileMonkey as it is an integrated chat marketing hub that delivers top ROI for customers with less time and resources.

    With agencies, businesses can get more clients, increase their monthly retainers, automate engagement, generate leads faster, and decrease cost per acquisition for clients across different industries. The prices for Agencio depend on the client’s needs and are flexible with the customization of the services.

    FunnelPro

    FunnelPro by MobileMonkey
    FunnelPro by MobileMonkey

    FunnelPro is an expert in generating leads 24/7 with the help of chat automation for platforms like Instagram, SMS, Webchat, and Messenger. FunnelPro is primarily for companies with more than ten employees and $2 million in annual revenue.

    The FunnelPro will help businesses save time with automation builders, integrations, and analytics to tie their efforts to ROI. The startup edition of the funnel costs $59 per month, while the enterprise edition costs different as it comes with additional features and can be optimized.

    SMBots

    This feature allows chat marketing and support automation for small businesses with fewer than ten employees or generating less than $2 million in annual revenue.

    The B2C business owners not only offer a customer support live chat platform but also help to capture leads, answer customers’ inquiries and grow their business with the help of automated messaging. It has a free forever edition and a startup edition, starting at $119 per month.

    Best Alternatives to MobileMonkey

    Even though MobileMonkey is a must to have tool. There can be a few glitches here and there or someone can have a different preference than the basic selection of a tool. To overcome it, below is the list of platforms that can replace MobileMonkey for business work.

    Intercom

    Name Intercom
    Rating 4.4
    Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat
    Pricing Pricing Starts from $74/month
    Website www.intercom.com

    Intercom
    Intercom

    Intercom is an American marketing software company founded by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett in 2011. The company has its headquarters in San Francisco, California, and is known to have over 100,000 monthly active users as of 2017.

    Intercom allows businesses to communicate with prospective leads and existing customers through their website or app. Intercom enables the user to speak personally with every customer, the other features include live chat, chatbots, conversational marketing, and conversational support.

    Other than that, it also allows businesses to track and filter customer data and provides the business data like conversation history, product usage behavior, past purchases, payment details, etc. Businesses can use this data to trigger personalized, automated emails and in-app messages.

    Drift

    Name Drift
    Rating 4.4
    Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat
    Pricing Pricing Starts from $2,500/month
    Website www.drift.com

    Drift
    Drift

    Drift is a conversational marketing automation platform that helps companies have real-time, personalized conversations with their customers at the right time to build trust and grow their revenue.

    They have the Revenue Acceleration Platform that connects companies with buyers in real time through chat, video, voice, or even email. The company was launched in 2015 by David Cancel and has its headquarters in Boston, Massachusetts.

    The company is currently used by 50,000 businesses to generate more revenue, shrink sales cycles, and make buying easy. The platform identifies every visitor, personalizes their experiences, and helps the business engage more effectively than ever.

    The conversational marketing platform allows your company’s website into generating more leads through drift bots and even book meetings for the sales team.

    Use Cases of Chatbots
    Use Cases of Chatbots

    Birdeye

    Name Birdeye
    Rating 4.8
    Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat, SMS Marketing
    Pricing Pricing Starts from $299/month
    Website www.birdeye.com

    Birdeye
    Birdeye

    Birdeye is a SaaS/online marketing platform, especially for multi-location businesses. Over 60,000 businesses use Birdeye so that they can be found online and chosen through listings, reviews, and referrals. Naveen Gupta and Neeraj Gupta founded the company in 2012 with its headquarters in Palo Alto, California.

    With the help of Birdeye, companies can be connected with potential leads and existing customers on the channel of their choice and deliver the best customer experience with surveys, ticketing, and insights tools.

    Birdeye is known to capture real-time customer feedback, ratings, and sentiment across different review sites, social media sites, and surveys which help businesses in many ways.

    ManyChat

    Name ManyChat
    Rating 4.6
    Best for Conversational Marketing and SMS Marketing
    Pricing Pricing Starts from $15/month
    Website www.manychat.com

    ManyChat
    ManyChat

    ManyChat is a visual chatbox platform for Facebook messenger allowing businesses to use bots for marketing, sales, and support. Mikael Yang founded the company in 2015 with its headquarters in San Francisco, California.

    Some main features of the platform are bot building, Facebook comments tool, Facebook ads JSON tool, Automated messaging, Messenger code tool, integrated live chat, message broadcasts, automated sequences, and many more.

    The platform became popular after 2015 as many small and medium businesses could level up their marketing, sales, and support using Facebook messenger. Its visual drag-and-drop bot builder makes it easy to set up and grow your messenger audience using the set of tools provided by ManyChat.

    Apart from that, it is similar to MobileMonkey as it also has features like automated messenger conversations, automated workflows, and many templates, but is also free and easy to use.

    Podium

    Name Podium
    Rating 4.6
    Best for Conversational Marketing, SMS Marketing, Conversational Support, Live Chat
    Pricing Pricing Starts from $289/month
    Website www.podium.com

    Podium
    Podium

    Podium is a popular customer interaction platform for small businesses that want to interact with customers locally. Eric Rea and Dennis Steele founded the company in 2014 with its headquarters in Lehi, Utah.

    The platform helps businesses collect and consolidate data, manage online reviews and customer interactions, gather feedback, and text customers to build an online reputation on different websites.

    The platform is suitable for local businesses as the users can send review invitations, respond to online reviews in real time and send and receive text messages with potential and existing customers.

    The podium also provides businesses with reports of day-to-day operations, sentiment analysis, and competitive benchmarking that will eventually help businesses improve on what they lack.

    Zendesk Support Suite

    Name Zendesk Support Suite
    Rating 4.3
    Best for Conversational Support, Live Chat, Chatbots
    Pricing Pricing Starts from $49/month
    Website www.zendesk.com

    Zendesk
    Zendesk

    Zendesk Suite is a wide collection of Zendesk products and services that allows its users to use tools to create a complete omnichannel support solution. Zendesk suite provides personalized customers support through various means like email, social media, voice, chat, etc.

    The platform is built around a ticketing system that integrates all the communication channels businesses use to interact with their customers.

    The Zendesk suit comes in five different plan options: team, growth, professional, enterprise, and enterprise plus, with the prices, set depending on the products and features added under the plans.

    Zendesk was founded by three friends Morten Primdahl, Alexander Aghassipour, and Mikkel Svane in 2007 with its headquarters in San Francisco, California.

    Some of the top products of the Zendesk suite are Zendesk messaging and live chat, answer bot and flow builder, Zendesk Support, Zendesk Guide, Zendesk Gather, Zendesk support, etc that provide a completely different set of features and capabilities that are needed to scale and provide support in larger organizations/businesses.


    Top 5 Alternatives for Zendesk Customer Support Platform and Services
    Best 5 Zendesk customer support alternatives including Freshdesk, Kayako, LiveAgent, Intercom, and Helpcrunch including features, comparison, and pricing


    HubSpot Marketing Hub

    Name HubSpot Marketing Hub
    Rating 4.4
    Best for Conversational Marketing
    Pricing Pricing Starts from $45/month
    Website www.hubspot.com

    HubSpot
    HubSpot

    HubSpot Marketing Hub is an award-winning marketing automation software that helps you attract the right audience, convert more visitors or leads into customers, and run inbound campaigns. This easy-to-use platform attracts prospective leads through blogging, social media ads, and others. It was founded in 2006 by Dharmesh Shah and Brian Halligan with its headquarters in Cambridge, US.

    Some of HubSpot Marketing Hub’s main features are marketing automation, ABM, personalized onboarding plan, tracking ROI with revenue attribution reporting, etc. Its platform is known to have more than 10,000 customers in over 120 countries to engage with their customers.

    Email campaigns done by HubSpot Marketing Hub are well known as they convert and nurture leads, close customers, and contribute to the growth of your business. The platform also helps its users to monitor their email marketing with analytics so that they be improved upon.

    ActiveCampaign

    Name ActiveCampaign
    Rating 4.6
    Best for Conversational Marketing, SMS Marketing, Live Chat, Sales Engagement
    Pricing Pricing Starts from $29/month
    Website www.activecampaign.com

    ActiveCampaign
    ActiveCampaign

    ActiveCampaign is a well-known cloud software platform it helps growing small and medium size businesses engage with their customers. The SaaS platform enables enterprises to create optimized customer experiences by automating processes and communicating actions with their customers across different channels.

    Jason VandeBoom founded the company in 2003 with its headquarters in Chicago, Illinois. The platform offers services like email marketing, lead scoring, web analytics, customer experience automation, marketing automation, sales automation, and CRM categories. ActiveCampaign so far has helped over 150,000 businesses in more than 170 countries.

    It has more than 850 integrations like Microsoft, Shopify, Square, WordPress, PayPal, Stripe, Gmail, Facebook, and Salesforce. ActiveCampaign comes with 500 plus pre-built automation across social, email, messaging, chat, and text.

    Conclusion

    MobileMoneky is an omni-chat platform that allows multiple products and services for businesses to run smoothly online. MobileMonkey is a must to have tool for digital marketers.

    However, there are other similar platforms also available on the web that forms the perfect alternative to MobileMonkey. The above-shared list of platforms can be used for businesses as a replacement for MobileMonkey.

    FAQs

    Is MobileMonkey a chatbot?

    Yes, MobileMonkey is a chatbot. Basically, the MobileMonkey chatbot is a series of Facebook messenger chat pages that are triggered according to the user input.

    Who owns MobileMonkey?

    Larry Kim owns MobileMonkey.

    Which chatbot platform is best?

    Some of the best chatbot platforms are MobileMonkey, Zendesk, Snatchbot, etc.

    Is there any AI chatbot?

    Yes, there are many AI chatbots in the market. Some of them are Tidio, MobileMonkey, Landbot, etc.

  • No-Code Development Platforms for CRM and Customer Support

    Customer Relationship Management and Customer Support, while often overlooked, are some of the most important and crucial assets of an online enterprise across SMEs of different scales and domains. While you still need a robust infrastructure and web framework for your business to garner customers and attract visitors, the fact is that you need a good CRM to retain them.

    Customer Relationship Management (CRM) software and Customer Support tools are generally used by marketing professionals and sometimes by customer support teams to interact with customers. CRM tools help online enterprises build strong relations with customers and retain them, in turn expanding the business and ensuring customer loyalty.

    Although there are various CRM solutions available over the internet, a custom tool that caters to the specific needs of your business would be quite an asset. This is where no-code development tools for CRM and Customer Support come in. Such tools help you build custom CRM and Customer Support Solutions without using code, specifically designed to serve your business. In this article, we compare some of the best No Code Development Tools for CRM and Customer Support, so you can take your pick.

    Crisp
    Zendesk Sunshine
    DronaHQ
    Outseta
    Attio

    Crisp

    Pricing Starts from $25
    Rating 4.5/5

    Crisp No-Code CRM
    Crisp No-Code CRM

    Crisp is a no-code multichannel platform that helps connect companies to their customers and offers various integrations, and automation, as well as a chatbot for seamless customer support and interaction. Be it marketing with targeted emails or cross-channel customer support, Crisp encompasses various tasks and helps you convert leads and retain them coherently. You can also manage and organize your database centrally, and monitor contacts’ website activity regularly.

    Features

    • Enrich contact records with social media profiles and real-time notifications, so you are always prepared to communicate with customers.
    • Chatbots and live chats allow you to interact with and convert leads even when you’re asleep, hence optimizing your work.
    • With Crisp, you also get to track events and target and filter leads with high conversion chances for high work efficiency.
    • Centralize your database with a unique customer data platform to identify prospects and engage with them.
    • Moreover, Crisp also allows users to automatically engage with the website while also segmenting contacts into groups.

    Pricing

    Pro Plan Unlimited Plan
    $25 per month $95 per month
    4 seats included 20 seats included
    Unlimited history, Triggers,
    Canned Responses, Private Notes,
    Customization, and other features
    Knowledge Base, Status Page,
    Chat Reminders, Routing/Assign,
    Automate Campaigns, Analytics,
    and many useful features

    The Basic Plan offers the most basic features such as live chat, mobile apps, and team inbox. In contrast, the Pro and Unlimited plans offer several advanced features including triggers, audio messages, Slack replies, live translations, various integrations, and others.

    Zendesk Sunshine

    Pricing Starts from $19
    Rating 4.3/5

    Zendesk Sunshine No-Code CRM
    Zendesk Sunshine No-Code CRM

    An open and flexible CRM platform, Zendesk CRM allows organizations to manage and store all their customer data in one place and helps them build better customer experience. While the usual CRM platform adheres to the old ways of viewing the customers with a single dimension, Sunshine helps you look at the complete picture and also offers innovation and scalability.

    Features

    • Zendesk offers a customer-centric architecture along with the ability to identify and segment customers in your business.
    • With the primary components of Zendesk Sunshine being Unified Profiles, Events, Objects, and Conversations, it offers you a comprehensive insight into the customer experience.
    • Native to AWS, users can also link Sunshine to Amazon Events Calendar, and stream Zendesk events in real-time.
    • New data sources for products, orders, and customers can be stored as custom objects and used for insights.
    • Messages from different channels can be viewed in a unified manner to better interact with the customer and enhance conversion rates.

    Pricing

    Suite Team Suite Growth Suite Professional
    Includes all the basic
    features and costs $49
    per agent per month
    Offers features such as self-
    service and automation and
    costs $79 per agent per month
    Offers an advanced suite of
    collaborative and analytics
    features and costs $99 per
    agent per month
    Leading ticketing system
    along with cross-
    channel messaging
    All features included in the
    Suite Team along with a Self-
    service portal and AI-powered
    knowledge base
    All features included in the
    Suite Growth along with
    conversation routing and
    community forums
    Automated answers
    along with agent
    workspace with
    reporting and analytics
    Offers custom ticket layouts
    along with light access
    licenses
    Offers custom dashboards and
    private conversation threads
    Data storage with
    robust APIs
    SLA management along with
    multilingual support
    Offers voice capabilities along
    with AWS Events Connector

    DronaHQ

    Pricing Starts from $100
    Rating 4.4/5

    DronaHQ No-Code CRM Development Platform
    DronaHQ No-Code CRM Development Platform

    DronaHQ is a low code development platform that helps users build custom tools including CRM and customer support tools without using code. To say that the demands in an Ecommerce dominated industry are quite dynamic would be an understatement. However, with the suite of features that DronaHQ has to offer, users can find the perfect solution. A custom CRM would mean that the workflow from lead to billing would be seamlessly governed by the organization, making it the ultimate tool to look out for.

    Features

    • Custom design with drag-and-drop functionality, statistics, and a multilingual approach makes the tool all the more appealing.
    • Embed push notifications and screen navigation along with field validations while also integrating with external applications.
    • You can also connect to Google Sheets and even to your online database through Connectors and APIs.
    • Seamlessly manage business processes and workflows with instant sign-offs and real-time database updates.
    • DronaHQ also allows for routine automation with webhook triggers and integrated applications.

    Pricing

    Starter Plan Business Plan Enterprise Plan
    $100 per month billed
    annually
    $500 per month billed
    annually
    Custom pricing based
    on features
    Over 25K tasks per month
    along with 10 published
    applications
    Over 125K tasks per month
    along with 20 published
    applications
    Unlimited published
    apps and tasks
    5K records along with 20 GB
    of cloud storage
    5K records along with 40 GB
    of cloud storage
    Unlimited records with
    custom cloud storage
    2 admins with 5 connectors 10 admins with 25 connectors Unlimited admins and
    connectors

    Outseta

    Pricing Starts from $39
    Rating 4.8/5

    Outseta No-Code CRM
    Outseta No-Code CRM

    Outseta offers various SaaS services including billing, helpdesk, and authentication; CRM is one of them. With Outseta, you can manage all the tasks from lead conversion to billing and customer interaction in one place, and better interact with your leads. Be it managing sales pipelines or tracking customer engagement, Outseta offers a single unified platform for all operational needs of an early-stage startup.

    Features

    • Seamlessly create and manage records and add custom properties with email and customer support requests.
    • Manage your sales pipeline with efficient drag-and-drop tools and track your lead’s progress in real-time.
    • Outseta also allows you to create custom events that correlate with your product and enhance user engagement.
    • Product engagement insights can be used to track your most proactive leads by billing stage, cohort, and based on other factors.
    • Outseta also allows users to track their Gmail conversations so as to not lose context when engaging with a customer.

    Pricing

    Founder Plan Start-up Plan Growth Plan
    $39 per month $79 per month $119 per month
    Up to 1,000 contacts Up to 5,000 contacts Up to 10,000 contacts
    Unlimited members Unlimited members Unlimited members
    All features included All features included All features included

    Attio

    Pricing Custom Quote
    Rating 4.6/5

    Attio No-Code CRM
    Attio No-Code CRM

    Attio is one of the most comprehensive tools when it comes to building other relationship management platforms. With Attio, you can keep your network and team in sync by importing, sorting, and managing contacts, along with building and designing your own workflow. You can also collaborate seamlessly by sharing workflows and contacts in real-time to make the best out of your efforts.

    Features

    • Attio’s automated contact sync automatically imports contacts and updates them whenever there is a new connection.
    • Smart email sharing and sorting allow users to keep track of important conversations that your team members have.
    • You can also make use of various integrations effortlessly including Zapier and other tools with Attio’s efficient API.
    • Manage inbound deals with customizable pipelines and visual investment processes to analyze your portfolio.
    • Attio offers real-time updates along with iOS and Android applications allowing you to stay connected and deploy quick actions.

    Conclusion

    Customer Relationship Management and Support are one of the more important aspects of any business, and making use of custom tools to generate and nurture leads is one of its most underrated aspects. The above-listed tools allow you to embed and use custom tools without using code, in a CRM specific to your needs, and hence serve as the ultimate tools for the development of CRM and Customer Support.

    FAQs

    Code-free tools can be helpful for people with no coding knowledge or those who don’t want to learn coding to get their tasks done. Special skills are not required to use the tools. Users can make changes quickly and easily. Development and customization of the apps are convenient.

    Does no-code have a future?

    Yes, no-code has a future bright future. Code-free platforms are gaining popularity. They can help in cutting down the cost of software development. Users without coding knowledge can develop and customize their apps.

    Which are the best no-code tools?

    Crisp, Zendesk, DronaHQ, Outseta, and Attio are among the best no-code tools.

    What are no-code examples?

    DronaHQ, Zendesk, MailChimp, and WordPress are some examples of no-code.

    Which are the best no-code tools?

    Crisp, Zendesk, DronaHQ, Outseta, and Attio are among the best no-code tools.

    What are the disadvantages of no-code?

    • Limited functionality
    • Speed and Scalability
    • Limitations in customizing applications
    • Security concerns
  • Top 5 Zendesk Alternatives

    The web is brimming with online enterprises, SaaS intelligence, and consumers of the same. And to be able to sell your product successfully, you need something to be able to stand out from the rest; to give the consumer a reason to choose you over your competitors. Additionally, having good customer service, and being there for your consumers for any and every technical support regarding your service is an added benefit. This is where Zendesk comes in.

    What is Zendesk?

    Zendesk is essentially a Customer Support Platform, that allows users to connect with consumers on different channels including chat, email or phone. It helps create a space for customers to interact with each other and with you too. It gathers all your interactions with customers in one place, allowing you to create a seamless and productive workflow so that you can offer your consumers a personalized experience and get better feedback. It makes for a win-win situation for both the parties since it offers both customer satisfaction and honest feedback.

    Although Zendesk is one of the more popular choices for a Customer Support Platform, users might look for Zendesk alternatives to find tools which best suit their business or sales strategy. Here we offer a list of 5 Zendesk alternatives that you can use to find the perfect fit to your business needs.

    Freshdesk
    Kayako
    LiveAgent
    Helpcrunch
    Intercom

    Freshdesk

    Freshdesk Customer Service
    Freshdesk Customer Service

    Freshdesk is one of the few names which primarily appear in the list of Zendesk Alternatives, and for good reason. It is designed to cater to the needs of business of any size or scale, across any touchpoint, over call, chat or email. Along with automation of workflows, you get to interact with your customers to offer a more personalized experience. Chatbots from Freddy AI are easy to deploy for better engagement with customers to resolve the issues faster. It also has a free trial available with all its basic features to try out, so it can be considered as a zendesk free alternative.

    Features Offered by Freshdesk

    • Freshdesk promotes team collaboration through FreshConnect, shared ownership of tickets along with division of tasks with different kind of tickets.
    • Freshdesk scans through the inquiries for automated segregation to assign tickets to the agents they belong.
    • Tickets are also monitored for updates and as soon as there is an update, actions are automatically triggered.
    • Freshdesk helps you collect customer support data and use it to your advantage and offer the customer a better, more personalized experience.
    • Freshdesk also allows you to encrypt communication between server and browser with SSL certified security.

    Pricing for Freshdesk

    Sprout Plan for getting started Blossom Plan for standard support Garden Plan for getting efficient Estate Plan for best performance Forest Plan for enterprise
    Comes free of cost Costs INR 999 per month per agent when billed annually and INR 1399 when billed monthly Costs INR 2599 per month per agent when billed annually and INR 3299 when billed monthly Costs INR 3599 per month per agent when billed annually and INR 4999 when billed monthly Costs INR 7199 per month per agent when billed annually and INR 8999 when billed monthly
    Offers email, social ticketing, and ticket dispatch Offers all Sprout plan features along with automations, market detection, and collision apps Offers all Blossom plan features along with time tracking, CSAT surveys, and performance reports Offers all Garden plan features along with custom roles, reports, and dashboards and portal rebranding Offers all Estate plan features along with routing, sandbox, audit log, and agent shifts and scripts
    Also offers ticket trend and report along with datacenter location Also offers Help desk report and SLA management Also offers multilingual knowledge base and custom apps Also offers customer segments and dynamic ticket forms Includes many more features such as email bot, article suggester and many more


    Top Support Desk Software Solutions
    Keeping customers [https://startuptalky.com/tag/customers/] and users happy iscritical to most organizations’ idea of success. 90% of customers believe an“immediate” response is “important” or “very important” when they have acustomer service question. Help desk software is a suite of tools that …

    Support Desk Software

    Kayako

    Kayako Customer Support
    Kayako Customer Support

    Kayako is a Personal and Connected Customer Service software, that offers support in multiple languages. Kayako offers two kind of services, which are, On-Premise, as a service desk software and Kayako Cloud, for small and medium businesses as a fully integrated help desk. With a live chat software and a context driven customer service, Kayako also offers you shared inbox and a self help knowledge base making it a full-fledged Customer Service Software.

    Features Offered by Kayako

    • Showcase your propensity with visualized customer journeys and unifying their interactions to deliver the best customer support service possible.
    • Offer live customer support to your audience with the Customer Chat Software for effortless and personal communication.
    • Integrate with Zapier and other popular applications and platforms and automate tasks with clicks as many as you can count on your fingers.
    • Kayako offers multichannel conversations to better understand your audience and help them turn into loyal customers.
    • Let your customer resolve issues without support through self service offered by Kayako with Help Center.

    Pricing for Kayako

    Inbox plan Growth plan Scale plan
    Costs $15 per agent per month Costs $30 per agent per month Costs $60 per agent per month
    Offers live chat and email with basic help center Offers all features in Inbox plan along with advanced automation and custom views, fields, and reporting Offers all features in Growth plan with workflow customization and Internal Help Center
    Offers a mobile SDK with over 600 Zapier integrations Offers multiple brands and languages and advanced Help Center Offers custom security and permissions along with Salesforce integration


    Bootstrapped SaaS Startups and tips for Bootstrapping your Startup
    The concept of bootstrapping a business is nothing new. The term originates fromthe concept of “pulling yourself up by your own”. In the business world, theterm generally refers to: “Financing and growing your business without the needfor external assistance in the form of capital investment.” In…

    SaaS startups including Kayako

    LiveAgent

    LiveAgent Customer Service
    LiveAgent Support

    LiveAgent is a robust customer service to stay close to your customers. It offers you various features including real-time customer chat, video calling, tracking and responding to Facebook posts and comments and that of Twitter. Moreover, LiveAgent also flaunts an customizable Interactive Voice Response(IVR) to make things more organized.

    Features Offered by LiveAgent

    • LiveAgent offers users a plethora of integrations including Zoho, Intercom, Stripe, Insightly, and Sendy among various others.
    • Gather around all your communication channels in one universal inbox and let automation take over the rest of your work.
    • LiveAgent collects all your communication reports from different social networks and organizes them based on priority, so you can attend to the most important ones firsthand.
    • LiveAgent also runs time rules in the background with ticket management in the front end. You can also use tags to differentiate between customers.
    • You also get customizable Contact groups, contact management and fields, internal ticketing, and mass actions.

    Pricing for LiveAgent

    Free plan Ticket plan Ticket and Chat plan All Inclusive plan
    Free account with some limitations Costs $15 per agent per month and offers a full sized ticketing solution Costs $29 per agent per month and offers live chat with ticketing Costs $39 per agent per month and offers all features in one plan
    All basic features are included such as ticket history, live chat, call support, and actions on tickets Offers all features of basic plan with advanced reporting, SLAs and multi brand support Offers all features of Ticket plan with feedback management and tracking visitors in real-time Offers all features of Ticket and Chat plan with video calls and call routing
    Other features include spam filters, basic reports, mail templates, and satisfaction surveys Ticket plan allows you to load CRM data along with API and integrations This plan allows you to send chat invitations to your customers along with satisfaction surveys Other features include unlimited call storage, audit log and time tracking


    List of Free Tools You Can Get While Working From Home
    We all are still fighting against Covid-19. There are a lot of news we areseeing these days which are not good at all. Almost the whole world is inlockdown because of Coronavirus. However, we are in this phase together. Hence,many companies are providing free access to their paid tools to help pe…


    Helpcrunch

    Helpcrunch Customer Support
    Helpcrunch Customer Support

    Helpcrunch is an all in one customer communication platform which helps engage customers automatically, generate leads, and support them 24/7. You can customize live chat to match your branding with agent’s avatar and automated greetings to offer your customers a knowledge base and help desk along with multi channel support on the web and on mobile devices.

    Features Offered by Helpcrunch

    • Helpcrunch offers user live chat in real-time along with email marketing through targeted emails for marketing and advertising campaigns.
    • With the help of knowledge base, Helpcrunch allows you to create articles for users to assist themselves in self-service.
    • Interact with your user and provide in-app support with mobile SDKs and applications and give your users the support they deserve.
    • Send automated messages to keep the users engaged and handle customer requests from multiple channels via Help Desk.
    • Create your own eye catching popups and integrate with tools that you currently use for higher lead conversion.

    Pricing for Helpcrunch

    Standard plan Premium plan Enterprise plan
    Costs $12 per user per month Costs $20 per user per month Enterprise plan offers custom pricing depending on your needs
    Offers 1 chat widget, 3 auto messages and popups Offers 5 chat widget, unlimited auto messages and popups Offers all features in Premium plan with additional features
    Offers help desk with knowledge base and full customization Offers all features in Standard plan with advanced customization Furnishes the users with a personal onboarding assisstant



    Intercom

    Intercom Marketing and Customer Support
    Intercom Marketing and Customer Support

    Intercom is a customer relationship oriented platform that helps you communicate with your audience throughout their journey with conversational experiences. Deploying a conversational approach helps deliver a more personalized experience with the perspective of a user and helps retain loyal customers. Moreover, features such as customizable bots, automated answers, outbound message, and help center articles make assistance of the users, all the more convenient.

    Features Offered by Intercom

    • Intercom offers all kinds of customer services including one on one support, self service, and proactive support.
    • Keep your customers engaged with tours and messages and carry out multi channel campaigns to optimize your management further.
    • Intercom offers behavioral data and attributes to segment and personalize messages along with integrations to sync data across your tech stack.
    • Intercom mobile application offers as much functionality as does the desktop tool, along with insights into the user activity on the application.
    • Retain more customers with multiple integrations including Slack, Stripe, Square including other tools.

    Pricing for Intercom

    Start pricing plan Grow pricing plan Accelerate pricing plan Scale pricing plan
    Costs $39 per month and is suited for basic chat and messaging Costs $99 per month and is suited for basic chat and messaging Costs $499 per month and is suited for automated workflows and reporting Costs $999 per month and is suited for automated workflows and reporting
    Includes onle 1 user and offers live chat Includes 5 users and offers inbound and outbound emails Includes 10 members and offers custom bots, team inboxes, and automated assignment rules Includes 10 members and offers SLA rules, workload management and custom permissions
    Additional features include targeted outbound chat, team inbox, and Slack integration Offers all features in Start plan with conversation rating and HubSpot integration Offers all features in Grow plan with ticketing workflow and performance reporting Offers all features in Accelerate plan with SSO and SAML integrations with custom API


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    Customer Experience Management refers to collection, organization, and trackingof customer feedback, both negative and positive. It is important to ensure thatyour customer gets a smooth and flawless experience while using your service. Customer experience management software or CEM does exactly …

    Customer Experience Management Tools

    Frequently Asked Question – FAQS

    What is a customer support platform?

    Customer Support Platforms are essentially services you offer to help your customers get the most out of your product and to resolve their problems. It includes things like answering questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.

    What are some zendesk free alternatives?

    LiveAgent is a good free alternative to Zendesk, but the plan does have some limitations. Alternatively, Freshdesk has a free trial feature you can check out.

    What are some best zendesk alternatives available?

    Some best Zendesk alternatives are Freshdesk, Kayako, LiveAgent, Helpcrunch, and Intercom to name a few.

    Who are some competitors to zendesk?

    All the alternatives to Zendesk are their competitors such as Freshdesk, Kayako, LiveAgent, Helpcrunch and Intercom amng others.