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  • Top Customer Retention Tools & Software: Boost User Loyalty and Engagement

    It is not exactly a secret that customers are one of the most important aspects of your business. They buy the products and services that bring you profits and ultimately determine your revenue. But in order to maintain good profitability over a prolonged period of time, it is essential that the customers should be repeating.

    It is very crucial that one retains their customers for as long as they can. A loyal customer who trusts your products or services will come back for more every time. But with the rise in competition, this is becoming quite hard to achieve. Reports have shown that 60% of customers leave businesses due to bad customer service. You cannot risk losing your customers, and for that, you need modern approaches to keep up with the times. So, in this article, we will be discussing some of the most popular customer retention tools like Amplitude, Qualaroo, Zendesk, and more that will help you retain your customers.

    What Are Customer Retention Tools?

    Customer retention is a strategy of making customers stay devoted to your business over time. The tools that help in this process are said to be customer retention tools. As good as customer retention sounds, it is not very easy to do that manually. In today’s time, you cannot afford to hire actual people who will study customer behavior. Besides, sending welcome messages and notifications nonstop is a waste of manual labor. Doing this amount of work takes up a lot of time and money. With customer retention tools or software, you can do all this for a lesser price, and that too in much less time. With the help of these tools, one can get detailed data on their customers’ actions. It provides quick services, ensuring that customers never have to wait for long.

    How to Retain Customers

    In this blog, we’re going to check out the “Best Customer Retention Tools.” These tools are like superheroes that help businesses hold onto their customers. So, get ready to explore how technology can make sure you keep enjoying your favorite ice cream shop, or in other words, how businesses can make sure you keep coming back for more!

    Top Customer Retention Tools

    In this time of increasing competition, it is important for any business to attract and retain as many customers as it can. So, to help you achieve this goal, there are various tools available in the market. The following are some of the popular software tools that will help you retain your customers:

    S. No. Tool Key Features Rating
    1 Amplitude Product analytics, behavioral cohort analysis, real-time insights ⭐⭐⭐⭐ (4.5/5)
    2 Qualaroo On-site surveys, NPS tracking, user feedback targeting ⭐⭐⭐⭐ (4.2/5)
    3 Zendesk Customer support ticketing, live chat, analytics, multi-channel support ⭐⭐⭐⭐ (4.3/5)
    4 Userpilot Product adoption, in-app onboarding, user segmentation ⭐⭐⭐⭐ (4.4/5)
    5 Heap Analytics Automatic event tracking, funnel analysis, user behavior insights ⭐⭐⭐⭐ (4.3/5)
    6 Gainsight Customer success platform, churn prediction, health scoring ⭐⭐⭐⭐ (4.2/5)
    7 Tidio Live chat, chatbots, CRM integration, multi-channel messaging ⭐⭐⭐⭐ (4.1/5)
    8 Hotjar Heatmaps, session recordings, user feedback polls ⭐⭐⭐⭐ (4.4/5)
    9 Appcues User onboarding, in-app guides, feature adoption tracking ⭐⭐⭐⭐ (4.3/5)
    10 Crazy Egg Heatmaps, scrollmaps, A/B testing, user session recordings ⭐⭐⭐⭐ (4.2/5)
    11 Kissmetrics Customer analytics, funnel tracking, retention reports ⭐⭐⭐⭐ (4.1/5)

    Amplitude

    Website Amplitude.com
    Rating 4.6 out of 5
    Free Trial Available
    Platforms Supported Web
    Best For Know user behavior, interactions, and engagement
    Amplitude - Best Customer Retention Tools
    Amplitude – Best Customer Retention Tools

    Amplitude tool happens to be the best when it comes to analytics that help you know your customers better. It is a very effective tool that has helped renowned companies like Walmart and Ford. These names themselves speak volumes for the software. It increases growth and engagement on your website and reduces manual work on your part. It analyses customer data for you and, with its analytical skills, it can tell you what actions will sell your business more. Not only this, but it also tells you what will keep your customers loyal and coming back every time.

    With Amplitude, one can divide their customers into groups based on their behavior. This further helps in deciding on better marketing strategies according to the target market. Thus, Amplitude is a great customer retention tool that makes your work simple, brings profit, and helps retain customers with its excellent services.

    Ultimate Guide to Amplitude Analytics

    Features of Amplitude

    • With Amplitude’s Event Segmentation feature, users can analyze around five default and ten product-specific top events, event frequency, unique firing events, and user preferences.
    • The platform’s Chart Dashboard feature provides a bird’s-eye view of all relevant charts. By accessing the dashboard, users can set a user segment and data range, view email reports, add behavioral cohorts, etc.
    • The cohorts and Audiences feature allows users to access behavioral and predictive cohort data and gain insights into how user interaction with products can impact retention, conversion, revenue, etc.
    • Users can use the ‘Experiment’ feature to conduct experiments, analyze the results using the experiment’s data, and make future product decisions.

    Pros

    • Amplitude is a leading platform for gaining insights into customer behavior and product usage.
    • It facilitates integration with several business applications.
    • Companies can easily segment their target customers with Amplitude.
    • The tool offers excellent customer support.

    Cons

    • Data provided by Amplitude can be a bit messy.
    • Getting the data in and out of the platform takes a lot of work.
    • The platform needs to provide more capabilities for customizing the dashboard.
    • It’s not as intuitive as other customer retention platforms.

    Pricing Plans

    Amplitude offers a custom pricing plan. Please contact the vendor for pricing details.

    Qualaroo

    Website Qualaroo.com
    Rating 4.7 out of 5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad
    Best For Customer Survey and Feedback Management
    Qualaroo - Best Customer Retention Software
    Qualaroo – Best Tool for Customer Retention

    Qualaroo is another popular customer retention tool on the list that is very good at analytics. It enables you to collect customer feedback that helps you improve your services. Thus, keeping your customers loyal and satisfied. The main purpose of customer retention software is to tell you about customers’ actions. But Qualaroo helps you understand the why behind their actions. Understanding the reason behind your customer’s actions helps you in many ways. For instance, it helps you make improvements, higher sales, create a better website experience, and also leads to a rise in product engagement. It also tracks which sites the customers have visited, and why they have visited the site is also recorded.

    The tool observes customers’ past actions and provides you with the data. This further helps in improving your products and services. Qualaroo has had 15+ billion nudge views and has captured over 100+ million insights.

    Features of Qualaroo

    • Qualaroo’s Survey Templates feature allows users to use numerous built-in templates to question their customers.
    • With the AI Sentiment Analysis feature, Qualaroo analyzes users’ feedback data and creates a unique call to action based on their emotional score.
    • The platform’s Nudge for Prototypes is a no-code feature that helps users collect user insights and verify design decisions during the prototyping phase.
    • The Confirmation Page Surveys feature allows users to ask for customer feedback before leaving the website.
    • Qualaroo can run exit surveys to help users discover why potential buyers are not converting with the ‘Exit Intent Surveys’ feature.
    • The question Branching feature allows users to offer different questions to visitors based on how they previously replied to the survey questions.

    Pros

    • The platform helps users develop a more focused approach toward customer discovery.
    • It creates a survey within a few minutes and uses it to collect feedback.
    • Qualaroo offers advanced reporting, targeting, and sentiment analysis.
    • It supports surveys on users’ iOS and Android apps and websites.

    Cons

    • The platform needs a bulk action button for exporting reports from multiple surveys simultaneously.
    • Qualaroo doesn’t offer a feature to embed surveys directly into the email.
    • It doesn’t create custom charts to view various survey metrics.
    • The tool’s reporting functionality is somewhat limited.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Essentials $ 69/month $99/month
    Premium $149/month $199/month
    Business $299/month $299/month

    Zendesk

    Website www.zendesk.com
    Rating 4.7 out of 5
    Free Trial Available
    Platforms supported Web, Android, iPhone/iPad
    Best For Customer Support Teams
    Zendesk - customer retention tool
    Zendesk – customer retention tool

    Zendesk happens to be one of the best customer retention software out there. Over 10,000 companies use it in over 160 countries and territories. It is a great tool to improve your customer service as it helps you understand what you need to improve and how to do it exactly. It is not too difficult to simply collect the data about customers. But it is difficult to come up with new ideas that will please the customers more.

    Does the goal end at satisfaction? Doesn’t every company want its customers to be ecstatic? Well, Zendesk enables one to reach that goal. It compares your performance and strategies to others and provides you with a unique set of ideas. It also helps your employees to organize the work better and know exactly what to do. Thus, Zendesk is a great choice of tools to opt for improving your customer service.

    Features of Zendesk

    • Zendesk’s Help Desk Automation feature automates repetitive tasks like ticket conversion and reporting, increases data visibility, and enables faster ticket resolution.
    • The SLA Management feature allows employees to set Service Level Agreement (SLA) service targets in Zendesk Support.
    • The mobile Apps feature allows teams and agents to easily handle customer support tickets on their mobile devices.
    • The Zendesk platform incorporates a Multilingual feature that provides users access to over 40 translated languages.

    Pros

    • Zendesk is an all-in-one lead generation and customer satisfaction tool.
    • Chat, email, phone, and social media are all in one place.
    • The platform provides numerous customization options.
    • It facilitates extensive, powerful reporting and analytics features.

    Cons

    • Zendesk can’t be integrated with e-commerce platforms like BigCommerce, Shopify, or Magento.
    • The best features can be accessed only at higher pricing tiers.
    • The platform doesn’t have an intuitive or customizable interface.
    • It takes much time and effort to get familiar with the platform.

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    Userpilot

    Website Userpilot.com
    Rating 4.6 out of 5
    Free Trial Available
    Platforms supported Web
    Best For Product Teams, User Onboarding
    Userpilot - best customer retention software
    Userpilot – best customer retention software

    Userpilot is a dynamic customer retention tool that empowers businesses to enhance user engagement, boost customer satisfaction, and increase retention rates. With its suite of features and capabilities, Userpilot focuses on guiding users through the onboarding process and optimizing their interactions with digital products, ultimately leading to a better user experience and improved customer loyalty.

    It has worked with over 500+ companies, including Adobe. This software provides you with easy-to-use tools. These tools help you track the different aspects of your business, especially the ones that are making your customers the happiest. After you find that out, you can focus on these aspects and have an even more successful business.

    UserPilot helps you get the most genuine feedback from your customers, which further enables you to focus on the changes that are to be followed. This software does not require any high level of coding and is very easy to use for everyone, yet that does not stop it from yielding excellent results. It is an amazing tool that makes the customers feel heard and thus helps companies achieve high profits.

    Features of Userpilot

    • The user Segmentation feature of Userpilot allows businesses to create bespoke experiences with smarter customer segmentation, understand user behaviors, and trigger real-time events.
    • With the Event Tracking feature, users can create and track combinations of different in-app events, track behavior, and analyze all custom events.
    • Userpilot’s Flow feature can help users build interactive product tours, stimulate feature discovery, and announce new features and updates.
    • The platform’s Checklists feature enables users to set up checklists to encourage customer activation quickly.
    • The Self-Service Support In-App feature allows users to provide their customers with a meaningful support system exactly when needed.
    • The platform’s Net Promoter Score (NPS) feature helps users quickly create, customize, and launch NPS surveys for customer feedback.

    Pros

    • The platforms come with an easy-to-use Chrome Extension builder.
    • Userpilot facilitates multiple UP patterns to build customized flows.
    • The software makes it simple to build interactive walkthroughs.
    • It offers advanced analytics and user segmentation capabilities.

    Cons

    • Users can’t run the software on mobile devices.
    • The platform offers limited integrations.
    • Userpilot’s web app, used to manage the content and subscription, is slow.
    • The learning curve of this platform can be a bit confusing.

    Pricing Plans

    Plan Price
    Starter $249/month
    Growth Custom Price
    Enterprise Custom Price

    Heap Analytics

    Website www.heap.io
    Rating 4.5 out of 5
    Free Trial Available
    Platforms supported Web
    Best For Data-Driven Businesses
    Heap - client retention software
    Heap – client retention software

    Serving more than 8000 companies, Heap Analytics is another best analytical tool on the list. It gives you real and accurate data about your customers’ actions. Unlike many software, Heap Analytics automatically records when an action is made by a customer without doing any manual work. So, you do not need any engineers or analysts to work with this tool.

    Heap’s analytics capabilities allow businesses to delve into user journeys, identifying key touchpoints and pain points within the user experience. By understanding these patterns, businesses can pinpoint areas for improvement and implement changes that enhance user satisfaction and engagement, leading to higher customer loyalty.

    It keeps you up-to-date on your customer data, as it tends to change every few months, so that you remain relevant all the time. Heap Analytics is easy to use, accurate, and relevant.

    Heap: A Smarter Approach to Product

    Features of Heap Analytics

    • The Session Replay feature is designed to enhance searchability, collaboration, and privacy while helping businesses see their products through the eyes of their consumers.
    • The heatmap feature can ignite users’ insights by knowing what catches their consumers’ attention and what they ignore.
    • Heap Analytics’ Segments tool creates customer cohorts based on actions taken on the user’s site or app to help users understand customer behavior and build customer segments.
    • The platform’s Dashboards help business teams align on core metrics and coordinate insights-driven action across the company.

    Pros

    • It facilitates integrations with several best-of-breed tools to create unforgettable customer experiences.
    • The platform facilitates robust automated analysis of consumer behavior and interests.
    • It’s an intuitive tool equipped with good analytics features.
    • The platform is easy to set up and use.

    Cons

    • Users need basic HTML tagging knowledge to use the software.
    • Users need to create events and map pages, which can be time-consuming.
    • Some reports can be slow.
    • The platform’s customer support can take too long to respond.

    Pricing Plans

    Amplitude offers a Free plan up to 10k monthly sessions. Others are custom pricing plans. Please contact the vendor for pricing details.

    Gainsight

    Website www.gainsight.com
    Rating 4.4 out of 5
    Free Trial Not Available
    Platforms supported Web, Android, iPhone/iPad
    Best For Customer Success Teams
    Gainsight - customer retention software
    Gainsight – customer retention software

    Gainsight stands as a powerful customer retention tool tailored to bolster businesses’ efforts in maintaining and nurturing customer relationships. With a focus on customer success, it provides the means to understand, engage with, and enhance the experiences of customers, ultimately leading to higher retention rates and increased customer satisfaction.

    It helps you understand customer data from a centralized view of your customers. It also helps you create new solutions to retain customers for a long time. Gainsight encourages you to take risks by studying accurate customer data and not just by doing it blindly. There is nothing like getting feedback from your customers directly, as it helps in the improvement of your business.

    This software enables you to send your customers notifications via email. Those emails can consist of your upcoming offers and new launches. One can also send reminders to customers, reminding them to complete a purchase. Gainsight helps you with everything about customer service. It makes sure that your customers not only stay with you but are also happy to.

    Features of Gainsight

    • The Predictive Analytics feature enables organizations to analyze customer data and anticipate their future behaviors.
    • Gainsight’s Customer Health Score feature allows business teams to measure the health of their customers by tracking vital metrics like usage, engagement, and satisfaction.
    • The platform’s Automation feature helps users automate manual processes and many aspects of the customer lifecycle, such as onboarding, upsells/cross-sells, renewals, etc.
    • With the Data Management feature, companies can collect, store, and manage data from multiple sources in a centralized location.
    • Collaboration Tools of Gainsight enable teams across departments to collaborate for customer success management-related projects.

    Pros

    • It’s incredibly intuitive and easy for business teams to log customer activity.
    • Gainsight is easy to use and slick to navigate.
    • The platform is super flexible, with a responsive customer support team.
    • Gainsight offers world-class training and guidance on its robust platform.

    Cons

    • Users find reports difficult to configure and customize.
    • The platform sometimes experiences glitches.
    • Gainsight lacks user alerts.
    • The platform is heavy on resources when it comes to software implementation.

    Pricing Plans

    Gainsight offers a custom pricing plan. Please contact the vendor for pricing details.

    Tidio

    Website www.tidio.com
    Rating 4.8 out of 5
    Free Trial Available
    Platforms supported Web, Android, iPhone/iPad
    Best For Live chat, messenger and email
    Tidio - customer retention tool
    Tidio – customer retention tool

    Tidio is the ultimate tool to increase the quality of your customer service. It combines live chat and chatbot tools to support excellent customer service for your business. It is the best way for you to build a trustworthy relationship with your customers. Through Tidio Live chats, one can see who visits their website and when and why they leave. The tool offers various templates that help you automate 40% of your customer conversations. It also sends out a farewell message expressing gratitude when people leave your site.

    The tool also offers various discounts to its users. It is all based on the principle that you should keep your customers happy all the time. The 1900+ positive reviews about the tool are a huge proof that it helps businesses reach their goals by effectively solving customer queries.

    Turn Your Website Visitors Into Customers by Using Tidio

    Features of Tidio

    • With the Chatbots feature, businesses can automate their conversations, sales, and processes.
    • Lyro AI can provide personalized support and solve 70% of customer problems by leveraging Artificial Intelligence (AI).
    • The Order Management tool allows integration with Shopify to use its in-built actions during conversations, understand customers, reply faster, and recommend better.
    • Tidio’s Ticketing feature helps businesses solve customer problems by tracking, tagging, and prioritizing tickets.

    Pros

    • The live chat feature gives a competitive edge to businesses.
    • Tidio’s interface is easy to use.
    • Tidio offers excellent technical support.
    • Users find it easier to implement the platform.

    Cons

    • The platform is all drag and drop, so the chatbot can start forming a jumbled mess if the user is not careful.
    • If a user exceeds the included 100 interactions, the platform asks for an additional fee for the chat widget to engage customers.
    • Users can’t view messages from multiple sites in the same Tidio tab.
    • Tidio can be expensive for small businesses.

    Pricing Plans

    Plan Price
    Free $0
    Starter $29/month
    Communicator $25/month
    Chatbots $29/month

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    Hotjar

    Website www.hotjar.com
    Rating 4.7 out of 5
    Free Trial Available
    Platforms supported Web
    Best For Digital experience insights for online businesses
    Hotjar - Customer Retention Tool
    Hotjar – Customer Retention Tool

    Hotjar serves as a versatile customer retention tool that empowers businesses to delve into user behavior and gather insights that drive improvements in user experiences. By combining various tools within a unified platform, Hotjar enables businesses to better understand their customers’ interactions, pain points, and preferences, ultimately leading to increased retention rates.

    Hotjar facilitates a comprehensive view of user interactions, helping businesses optimize their digital experiences and make data-informed decisions that result in improved customer retention and satisfaction.

    Features of Hotjar

    • The Heatmaps feature lets business teams know where their customers move, click, and scroll on their websites to remove friction and convert confidently.
    • The Recording feature lets users put themselves in their customers’ shoes by watching customers’ journeys through their site and identifying and fixing issues.
    • Hotjar’s Surveys feature allows businesses to bring the voice of customers to their decision-making process to improve user experience with confidence.
    • A Feedback feature is available to help business teams understand how and what customers feel and think about their websites.

    Pros

    • The platform’s support team always seems ready to provide assistance and support.
    • Hotjar offers a lot of filtering capabilities within session recordings.
    • Its user interface is easy to use and simple to navigate.
    • The platform can be easily set up, allowing tracking codes and visiting recordings.

    Cons

    • Hotjar offers limited capabilities to do several session recordings on different areas of the website simultaneously.
    • The software doesn’t automatically set up heatmaps on all the web pages.
    • It’s a reasonably expensive platform.
    • Users find it frustrating to constantly restart recordings of creating new heatmaps.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Basic $0 $0
    Plus $32/month $39/month
    Business $80/month $99/month
    Scale $171/month $213/month

    Appcues

    Website www.appcues.com
    Rating 4.8 out of 5
    Free Trial Available
    Platforms supported Web
    Best For Product Teams, User Onboarding
    Appcues - customer retention tool
    Appcues – Best customer retention tools

    Appcues is a robust customer retention software that empowers businesses to create personalized user experiences, boost engagement, and improve customer loyalty. With a focus on user onboarding and engagement, Appcues offers a suite of features designed to help businesses guide users through their digital journey and keep them engaged over time.

    Appcues’ user onboarding software simplifies the process by providing no-code flow builders, analytics, and in-app messaging. This empowers you to guide users effectively towards essential features, accelerating their connection with your product and nurturing their enthusiasm.

    The tool’s analytics capabilities allow businesses to track user interactions and behaviors within their application. This data-driven approach helps identify areas for improvement and opportunities to optimize user experiences, ultimately leading to higher customer retention rates.

    Features of Appcues

    • With the Flows feature, users can design flows to create product tours and other in-app communication with customers to make onboarding processes a breeze.
    • The Checklists feature allows business teams with enterprise plans to create checklists.
    • The platform allows users to conduct NPS surveys with the NPS Surveys feature and measure customer loyalty to their products or services.
    • Appcues’ Events Explorer feature was introduced recently to make it easier for users to view, validate, and visualize events in one place.

    Pros

    • The platform allows the creation of flows and testing them in real time.
    • With Appcues, users can easily segment their targeted customers.
    • It is an easy-to-use platform that doesn’t require prior training.
    • Users find the platform easy to set up.

    Cons

    • The platforms offer limited in-built customer segment options.
    • The survey option is also limited to NPS.
    • Appcues offers minimal features to the users.
    • Appcues needs to optimize its performance.

    Pricing Plans

    Plan Price
    Essentials $249/month, paid annually
    Growth $879/month, paid annually
    Enterprise Custom Pricing

    Crazy Egg

    Website www.crazyegg.com
    Rating 4.5 out of 5
    Free Trial Available
    Platforms supported Web
    Best For Optimizing your site design
    Customer Retention with Crazy Egg
    Customer Retention Marketing Tools with Crazy Egg

    Crazy Egg focuses on enhancing website usability and optimizing user experiences. Through its suite of visual analytics and optimization tools, Crazy Egg empowers businesses to identify user behavior patterns, pinpoint areas of improvement, and implement changes that contribute to higher customer engagement and retention rates.

    Crazy Egg produces heatmaps that visually reveal the sections of your website that receive the most clicks and scrolling from customers. While raw data and spreadsheets provide valuable insights, they may not provide a direct view of how customers truly engage with your creation. Heatmaps offer a perspective from your customers’ standpoint, spotlighting the areas they find most appealing. This enables you to eliminate obstacles and cater to your customers’ requirements. By streamlining these hurdles, you lessen sources of frustration that contribute to customer attrition and cultivate an improved user experience.

    Features of Crazy Egg

    • Crazy Eggs’ Snapshots feature can help users track how customers interact with a specific version of the web page.
    • The platform’s Heatmaps feature pulls data from customer visits to show users which elements on their page get the most attention and which are ignored.
    • The Confetti feature at Crazy Egg shows users where people click on their pages, and it takes things a step further by showing individual clicks.
    • The Scrollmap feature lets users know how much of their content visitors see before leaving the site.

    Pros

    • Crazy Egg is easy to set up, manage, and track customers’ behavior on websites.
    • It helps businesses increase their website engagement and conversion rates.
    • Users find it easier to track scrolling, click rates, and recordings with Crazy Egg.
    • Insights provided by the platform are easy to read and understand.

    Cons

    • The platform should share a high level of reporting.
    • It should come up with a native app option.
    • Sometimes, snapshots don’t record any visits.
    • Sometimes, not all reports are downloaded when users download several reports simultaneously.

    Pricing Plans

    Plan Price
    Basic $29/month, paid annually
    Standard $49/month, paid annually
    Plus $99/month, paid annually
    Pro $249/month, paid annually
    Enterprise Custom Pricing

    Kissmetrics

    Website www.kissmetrics.com
    Rating 4.3 out of 5
    Free Trial Available
    Platforms Supported Web
    Best For Customer analytics and retention tracking
    Top Customer Retention Tool - Kissmetrics
    Best Customer Retention Software – Kissmetrics

    Kissmetrics is a product analytics tool that helps businesses understand how customers use their products. It gives insights into user behavior so you can improve the experience, keep more customers, and grow your business.

    You can make custom reports and dashboards to track important metrics and see how your marketing campaigns are performing. Funnel analysis shows where users drop off in their journey, helping you make smarter decisions to boost retention.

    Key Features

    • Track customer behavior
    • Create custom reports and dashboards
    • Funnel analysis to see drop-offs
    • Segment users for targeted actions
    • Real-time analytics for quick insights

    Pros

    • Detailed customer behavior tracking
    • Custom reports and dashboards
    • Funnel analysis to identify drop-offs
    • Real-time analytics for quick insights
    • User segmentation for targeted actions

    Cons

    • Can be expensive for small businesses
    • Steeper learning curve for beginners
    • Limited integrations compared to some competitors
    • Reporting setup can take time

    Pricing Plans

    Plan Price
    Basic $299/month, billed annually
    Growth $499/month, billed annually
    Enterprise Custom Pricing

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    Conclusion

    Customer retention is an essential part of running a business as the repeat loyal customers are mainly responsible for bringing in the most amount of revenue. Retaining customers might feel like an easy task, but it demands a lot of time and effort on the part of a business. In today’s time of increasing competition, it is important for any business to stay ahead in the market, and that requires building loyalty with the customers. Thus, the above-mentioned tools are some of the most popular customer retention tools that will help you reach your business goals and be successful.

    FAQs

    What is retention analysis?

    Retention analysis refers to the analysis of the user metrics to understand the customers and their activities. It helps businesses to know how to improve customer retention and increase new customer acquisition rates.

    What are customer retention and loyalty?

    Customer retention refers to the prevention of loss of customers whereas customer loyalty means building a continuous and sustainable relationship with the customers.

    What are the 3 phases of CRM?

    The three phases of CRM are:

    • Customer acquisition
    • Customer retention
    • Customer extension

    Some of the popular customer retention tools include:

    • Amplitude
    • Zendesk
    • Qualaroo
    • Heap Analytics
    • Userpilot

  • Best AI Ticketing System for Customer Support

    AI ticketing system is developing a customer support process, which could be faster and easier for managing customers. It understands the urgency of a message, assigns it a rank, and forwards it to the right recipient. Most basic questions receive the answer on their own-even at night or during weekends. It learns from past tickets to respond better in each case. Knows unhappy customers and fixes their problems first. All chats, emails, or calls flow into one place. Less manual work usually means faster solutions, which translates into happier clients. Support teams can see trends and stop problems before they grow. It is suitable for both big and small teams, saving costs and time while keeping customers satisfied.

    Tool Unique AI Feature Notable Integration(s) Use Case Specialty Self-Service Capability Setup Complexity
    Zendesk Smart suggestions inside ticket view for agents Slack, Salesforce, Shopify Enterprise-scale omnichannel support Yes (Knowledge Base, Bot) Moderate to High
    Zoho Desk Zia AI: Detects ticket sentiment + urgency Zoho CRM, Slack, G Suite Affordable, customizable for growing businesses Yes (Zia + Help Portal) Moderate
    LiveAgent Hybrid ticket stream (multi-channel in one thread) Shopify, Magento, WordPress Fast live chat + omnichannel communication Basic Easy
    HappyFox AI Copilot: Ticket summarization + urgency ranking Slack, Jira, Salesforce Scalable, customizable for medium–large teams Yes (Self-service + KB) Moderate
    Jira Service Management Issue similarity grouping + triage engine Confluence, Slack, Microsoft Teams ITSM, incident/change/asset-heavy environments Yes (Portal + Articles) Medium to High
    HubSpot Service Hub AI-powered sentiment analyzer + workload tracking HubSpot CRM, Gmail, Outlook CRM-integrated ticketing for sales & support Yes (KB + Chatbot + Forms) Moderate
    Kayako Up to 80% automation of routine tickets via AI chatbot Zapier, Salesforce, Slack Mid-size teams with multilingual needs Yes (AI KB + Chatbot) Moderate
    Desk365 AI auto-drafts based on chat history + MS Teams optimized UX Microsoft 365, Teams, Power BI Budget-friendly, perfect for MS ecosystem users Yes (KB + Portal) Easy
    SolarWinds Service Desk ITIL ticket triage + virtual agent guidance Slack, Azure AD, G Suite Full-scale ITSM with change/asset mgmt Yes (Portal + AI support) Moderate
    Front Behind-the-scenes team collaboration + ticket QA Salesforce, Zapier, Asana High-collaboration, CRM-integrated workflows Yes (Portal + Templates) Easy to Moderate

    Zendesk

    WEBSITE www.zendesk.com
    Rating 4.4
    Free Trial Yes
    Best For Teams needing enterprise-grade, AI‑powered omni‑channel customer support with advanced routing, knowledge management, and analytics.
    Zendesk AI - Best AI Ticketing System for Customer Support
    Zendesk AI – Best AI Ticketing System for Customer Support

    Zendesk AI ticketing automatically brings in all customers’ messages-like emails, chats, phones, and social-into one easy dashboard; the smart bots sort, tag, and respond to common requests on their own-even after hours. The system keeps the chat flowing, sends more complex problems to the appropriate support agent, and gives agents helpful tips or links to articles inside each ticket. AI learns from every single interaction, allowing letters to improve in sharpness as time goes by. The dashboard shows how the tickets make progress so that nothing is missed. The modern agent can now process even more tickets without bringing in extra agents.

    Zendesk Pros

    • Quick ticket sorting and intelligent routing to the right agent
    • Agents are fully informed about customer history and can get quick tips
    • The system learns and improves over time.

    Zendesk Cons

    • Advanced AI requires more expensive plans.
    • Setup and onboarding can be very complex for new users

    Pricing

    Plan Pricing
    Support Team $19/agent/month
    Support Professional $55/agent/month
    Support Enterprise $115/agent/month

    Zoho Desk

    WEBSITE www.zoho.com/desk
    Rating 4.5
    Free Trial Yes
    Best For Teams needing affordable, AI‑powered omnichannel helpdesk with strong automation and customization options.
    Zoho Desk - Best AI Ticketing System for Customer Support
    Zoho Desk – Best AI Ticketing System for Customer Support

    Zoho Desk uses artificial intelligence to arrange, tag, and respond to customer queries over email, chat, phone, web, and social media from a unified dashboard. The proprietary AI for Zoho Desk, Zia, ranks the urgency of tickets, identifies unhappy customers, and recommends solutions based on business help documents. Now, any time—day or night—customers receive speedy answers to repetitive questions. Agents, meanwhile, can view all information and past conversations to better assist customers. Smarter tools are automating ticket assignment and trend analysis to ensure the speedy resolution of troubles. The 2025 release brings easier report generation, custom buttons, and enhanced self-service access.

    Zoho Desk Pros

    • Custom automation for ticket assignment 
    • Accessible self-service portal
    • Insights and complete lifecycle tracking

    Zoho Desk Cons

    • Complex setup and advanced configuration
    • The mobile app has limitations 

    Pricing

    Plan Pricing
    Express $9/user/month
    Standard $20/user/month
    Professional $35/user/month
    Enterprise $50/user/month

    Best AI Tools for Customer Support Automation
    Streamline your customer service with the best AI tools for support automation. Discover top platforms for chatbots, ticketing, FAQs, and 24/7 customer engagement.
    StartupTalkyVivek Dev Jacob

    LiveAgent

    WEBSITE www.liveagent.com
    Rating 4.5
    Free Trial Yes
    Best For Teams needing affordable, omnichannel helpdesk with live chat, ticketing, phone, and social media support.
    LiveAgent - Best AI Ticketing System for Customer Support
    LiveAgent – Best AI Ticketing System for Customer Support

    LiveAgent provides you with a single view for emails, chat, calls, and social messages. AI and automation help organize, classify, and assign tickets in no time. The smart system combines one chat, email, or social media conversation into one ticket for every single customer, so nothing gets lost. Canned responses, automated rules, and reminders help to speed up task workflows. Real-time chats and proactive pop-ups enable further engagement. Built-in analytics allow teams to identify trends and quickly better themselves in the process. The dashboard is easy to set up, allowing agents to view every ticket, chat live, and switch channels within seconds.

    LiveAgent Pros

    • The hybrid ticket stream registers chats from customers into a single thread 
    • Quick and easy to set up: fast onboard and user-friendly back-office.
    • agent collision detection and internal notes to avoid confusion.

    LiveAgent Cons

    • The AI chatbot capabilities are basic
    • Social integrations are paid

    Pricing

    Plan Pricing
    Small Business $9/agent/month
    Medium Business $24/agent/month
    Large Business $39/agent/month
    Enterprise $59/agent/month

    HappyFox

    WEBSITE www.happyfox.com
    Rating 4.5
    Free Trial Yes
    Best For Medium to large teams needing AI‑powered, customizable helpdesk support at scale with automation, omnichannel ticketing, and employee self‑service.
    HappyFox - Best AI Ticketing System for Customer Support
    HappyFox – Best AI Ticketing System for Customer Support

    HappyFox brings every customer message, e-mail and chat, calls, and social into a simple dashboard. AI Copilot writes summaries, suggests responses, and ranks each ticket by urgency or topic. Smart automations answer simple questions, escalate tickets in need of immediate attention, and provide knowledge support to agents within tickets. A self-service center and a knowledge base enable customers to resolve issues themselves most of the time. With built-in reporting and event-based rules, teams identify bottlenecks and maintain unbeatable resolution times. With smarter workflows and less manual work, agent productivity skyrockets. HappyFox is customizable and fluid in accordance with your team’s size, allowing for quick setup and solid analytics to aid all support needs-whether great or small.

    HappyFox Pros

    • AI Copilot for Smart ticket summaries
    • Intuitive, user-friendly, and quick for onboarding new teams. 
    • Highly scoring for scalability

    HappyFox Cons

    • Charge for asset management and high-level automation. 
    • Custom workflows and analytics make it complex for beginners

    Pricing

    Plan Pricing
    Basic $29/agent/month
    Team $69/agent/month
    Pro $119/agent/month
    Enterprise Contact Sales

    Jira Service Management

    WEBSITE www.atlassian.com/software/jira/service-management
    Rating 4.4
    Free Trial Yes
    Best For IT teams and service-based businesses needing robust incident, change, and asset management integrated with Jira’s project tracking and automation tools.
    Jira Service Management - Best AI Ticketing System for Customer Support
    Jira Service Management – Best AI Ticketing System for Customer Support

    Jira Service Management captures every support request- Email, chat, portal, everything in one smart dashboard. It’s AI speeds up triage by sorting and tagging, and routing tickets automatically. A virtual agent will communicate helpful information over Slack, Teams, or the portal, while smarter automation deals with repetitive jobs. Issue tickets are grouped into similarity pools, urgent issues are flagged, while agents are given quick summaries and suggestions for fast replies. Teams can create workflows without code and link articles easily, with flexible setup for any department. Advanced analytics enable trend spotting and improve productivity. There are rich integrations with tools such as Confluence and Slack so that Jira works wherever you do.

    Jira Service Management Pros

    • Unique AI triage & ticket grouping for quick, accurate sorting. 
    • A versatile no-code workflow builder
    • Powerful security controls and compliance are required by most enterprises. 

    Jira Service Management Cons 

    •  A lot of AI features are locked for the Premium version/enterprise plans
    • Support responses can take much longer

    Pricing

    Plan Pricing
    Standard $19.04/agent/month
    Premium $47.82/agent/month
    Enterprise Contact Sales

    HubSpot Service Hub

    WEBSITE www.hubspot.com/products/service
    Rating 4.3
    Free Trial Yes
    Best For Support teams wanting integrated ticketing, live chat, knowledge base, surveys, automation, and AI‑based workflows within the HubSpot CRM ecosystem.
    HubSpot's Service Hub - Best AI Ticketing System for Customer Support
    HubSpot’s Service Hub – Best AI Ticketing System for Customer Support

    HubSpot’s Service Hub unifies all support requests—be it email, chat, social, or calls—into one inbox for easy access. The AI-aided “Breeze Agents” sort, tag, and assign cases in a few seconds while instant-chat bots provide answers around the clock. Automation works smartly to carry out repetitive activities, identify trends in requests, and make sure urgent calls are routed to the right representative. The system takes time to track ticket status and agents’ workloads so that no one gets missed. Built-in analytics provide insight into what works and which areas need more focus. Several self-service capabilities help users through the integrated knowledge base, while feedback tools work toward satisfaction.

    HubSpot Service Hub Pros

    • Auto-solving tickets at more than fifty percent,
    • Smart sentiment analyzer
    • Single integrated knowledge base

    HubSpot Service Hub Cons

    • Complex customizations
    • Economy pricing lacks many features

    Pricing

    Plan Pricing
    Starter $14.42/seat/month
    Professional $95.88/seat/month
    Enterprise $126.50/seat/month

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    Kayako 

    WEBSITE www.kayako.com
    Rating 4.4
    Free Trial Yes
    Best For Support teams needing AI-powered ticket automation, omnichannel support, and self-learning helpdesk at flexible agent-based pricing.
    Kayako - Best AI Ticketing System for Customer Support
    Kayako – Best AI Ticketing System for Customer Support

    Kayako helps with collecting every customer inquiry from email, chat, social, or phone, and puts it in one view. The AI sorts, tags, and answers routine tickets up to 80%, leaving difficult ones for agents to resolve. Instant smart chatbots respond to inquiries and do follow-up, asking questions that will help solve queries quickly. Every ticket the system learns from makes answers smarter over time. Agents get summaries, suggested replies, and all the info that they need at a glance. It allows customers to search on their own using an AI updated knowledge base. Kayako supports a lot of channels and serves customers in their language.

    Kayako Pros

    • Ticket summary and chat insights in real-time for case handling ease. 
    • Multiple languages and brand support
    • Easy collaboration between agents and clear follow-ups

    Kayako Cons 

    • Setting up the knowledge base and bot might take time to automate properly. 
    • The custom reports and dashboards are limited compared to bigger rivals. 

    Pricing

    Plan Pricing
    Kayako One $79/month

    Desk365 

    WEBSITE www.desk365.io
    Rating 4.9
    Free Trial Yes
    Best For Teams using Microsoft 365/Teams needing lightweight, affordable ticketing with AI-boosted responses, knowledge base, and workflow automation.
    Desk365 - Best AI Ticketing System for Customer Support
    Desk365 – Best AI Ticketing System for Customer Support

    Desk365 takes every support request entry, whether it be email, chat, social network, web form, or Teams, and aggregates it on a single dashboard. The AI would help agents with quick reply drafts, ticket summaries, and article suggestions-all coming from past chat experiences. Smart Automation would classify tickets, route them based on availability or topic of concern, send notifications, and ensure that tasks are completed on time. A built-in knowledge base and self-service portal for users resolves frequent issues. Ticket inbox is easy to use, mobile-ready, and can suit teams of all sizes. Custom views with power analytics, along with a solid integration into Microsoft Teams, allow any agent to track, report, and take action without breaking a stride.

    Desk365 Pros 

    • Integrate PocketPenny easily into Microsoft Teams
    • Flexible support across multiple channels
    • Secure environment

    Desk365 Cons 

    • Deeper analytics or reports might need a little extra configuration 
    • Branding removal except on the paid plans. 

    Pricing

    Plan Pricing
    Standard $16/agent/month
    Plus $25/agent/month

    SolarWinds Service Desk

    WEBSITE www.solarwinds.com/service‑desk
    Rating 4.5
    Free Trial Yes
    Best For IT teams and MSPs needing ITIL-aligned, scalable ITSM with incident & asset management, CMDB, and AI automation.
    SolarWinds Service Desk - Best AI Ticketing System for Customer Support
    SolarWinds Service Desk – Best AI Ticketing System for Customer Support

    All support tickets, email, chat, phone calls, Teams, and Slack come under a single and simple cloud dashboard called SolarWinds Service Desk. Its AI helps in suggesting solutions, drafting quick replies, categorizing tickets, and so on, by priority. It directs customers with most routine questions to self-service channels or virtual agents, freeing agents for only the tough cases. With AI guiding submission of tickets to relevant articles, the web portal fast-tracks ticket submissions. It comes complete with change, problem, and asset management, giving a full ITIL experience. All updates, analytics, and dashboards provide real-time status for teams. Mobile access, no-code workflows, and multi-integration allow for faster implementation and setup. 

    SolarWinds Service Desk Pros

    • AI integration for ticket triage and summaries
    • Multi-channel-ready ITIL platform
    • Asset and configuration management

    SolarWinds Service Desk Cons 

    • Reports could take a long time to load
    • Interface complexity

    Pricing

    Plan Pricing
    Service Management $39/technician/month

    Front 

    WEBSITE www.front.com
    Rating 4.5
    Free Trial Yes
    Best For Teams desiring a unified inbox for email, chat, SMS, and social, plus AI-powered automation and collaboration in a shared workspace.
    Front - Best AI Ticketing System for Customer Support
    Front – Best AI Ticketing System for Customer Support

    Front assembles all the customer support requests—be it email, chat, social, SMS with WhatsApp—into a single structured workspace. It’s AI intelligently sorts and tags tickets and applies smart rules to route them for speedier resolutions. Agents are offered real-time suggestions, summaries, and templates that enhance the speed of their reply. In terms of collaboration, it’s easy: team members can converse about tickets behind the scenes, without losing context. AI analytics also keep track of ticket trends, agent workload, and customer satisfaction levels. New features like custom ticket statuses, smart QA, and an easy customer portal will keep every service personalized and efficient. Workflows can be reformed to work according to your needs, while extensive integrations with apps and CRMs allow teams to push the horizon of their capability. The quick setup of Front, along with heavy automation assistance, ensures that teams operate smarter, regardless of size.

    Front Pros

    • Actionable AI analytics
    • Customer Portal and Self-Service
    • Integrations into CRMs, business apps, and data platforms.

    Front Cons 

    • Pricing can be costly for small teams
    • Full set of AI features on top plans

    Pricing

    Plan Pricing
    Starter $35/seat/month
    Professional $85/seat/month

    Conclusion

    AI ticketing systems transform customer support as never before. It catches all questions—email, chat, phone—on one simple dashboard. AI really sorts and tags tickets fast, answers routine requests, and forwards difficult cases to the right people. This means getting customers’ help faster, even after hours, with time savings for teams thanks to less manual work. All past conversations are available to agents with intelligent tips for responses. Trends and angry customers are flagged early, so nothing is missed. Easy setup and powerful analytics help such businesses see things first before they can grow. The system grows with you and works for all sizes of teams, along with happy customers at reduced costs and efficiency.

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    FAQs

    What are the top AI ticketing systems in 2025?

    Here are the top AI-powered ticketing systems for customer support in 2025:

    • Zendesk
    • Zoho Desk
    • LiveAgent
    • HappyFox
    • Jira Service Management
    • HubSpot Service Hub
    • Kayako
    • Desk365
    • SolarWinds Service Desk
    • Front

    What is an AI ticketing system in customer support?

    An AI ticketing system is a smart software tool that automatically captures, organizes, and resolves customer queries across email, chat, phone, and social media.

    How does an AI ticketing system improve customer support efficiency?

    AI ticketing systems automate repetitive tasks, such as ticket sorting, tagging, and routing.

  • Best Email Management Tools and Software: Top Solutions for Business Email Organization and Team Productivity

    We live in an era where there are a thousand media outlets, and yet, we go back to the old horses. In a world bugged by abundance, the ‘Email’ remains a powerful tool for communication and customer engagement. Despite the rise of other communication channels, email continues to be a preferred method of contact for many businesses and consumers. As a result, effective email management is crucial for businesses to ensure timely responses, efficient workflows, and enhanced customer service.

    To streamline email management processes, businesses can leverage email management software. This software helps automate and optimise various aspects of email management, such as sending, replying, tracking, and organising emails. It empowers businesses to communicate more efficiently with marketing leads, sales prospects, and customers, resulting in improved productivity and customer satisfaction. Effective business email management helps companies organize communication, improve team collaboration, and boost productivity.

    In this article, we will explore the top 10 email management software options available for service teams and anyone looking to manage their emails better. These software solutions offer a range of features and functionalities to help businesses enhance their email management processes. Whether you’re a small business or an enterprise-level organisation, there is email management software that can meet your specific needs.

    What is Email Management Software?

    Email management software is a tool that enables businesses to send, reply to, track, and organise emails efficiently. It helps businesses manage large volumes of incoming and outgoing messages, whether for internal IT support teams, external customer service support requests, or email marketing campaigns.

    With email management software, businesses can benefit from increased productivity, scalable marketing, sales, and service solutions, and enhanced security. These software solutions offer a wide range of features to streamline email management processes and improve overall efficiency. Modern email management solutions streamline inbox organization, automate routine tasks, and enhance overall communication efficiency for businesses.

    Top 11 Email Management Tools

    S.No Company Key Features Email Management Focus
    1 SaneBox AI email filtering, cleanup tools, reminders Inbox organization and productivity
    2 HubSpot CRM integration, marketing automation, analytics Sales, marketing, and customer engagement
    3 Help Scout Shared inbox, live chat, knowledge base Customer support and team collaboration
    4 Zendesk Ticketing system, automation, analytics Customer service and support management
    5 Brevo Email & SMS marketing, automation, segmentation Marketing automation for businesses
    6 Hiver Shared Gmail inbox, workflow automation Team collaboration and support via Gmail
    7 LiveAgent Helpdesk, live chat, ticketing, reporting Multi-channel customer support
    8 Zoho CRM, email marketing, automation tools Business email and marketing automation
    9 Klaviyo Advanced segmentation, SMS, eCommerce integrations Email marketing for eCommerce
    10 Mailerlite Drag & drop editor, automation, landing pages Simple email marketing for SMBs
    11 Front Shared inbox, team collaboration, integrations Unified communication for teams

    SaneBox

    Website Sanebox.com
    Ranking 4.9 out of 5
    Best for Personal email management
    Free Trial Available
    Top Email Organisation & Management Tools - SaneBox
    Top Email Organisation & Management Tools – SaneBox

    SaneBox is an email management software designed to help individuals manage their personal or work emails effectively. It uses AI to sort emails into different folders, reducing inbox clutter. SaneBox acts as an inbox assistant, learning from user habits to organize emails based on predefined criteria. Sanebox’s innovative approach to email management has earned it the prestigious title of Best Productivity App of 2025, as voted by PCMag.

    Core Features:

    • AI email sorting
    • Trainable folders

    Pricing:

    SaneBox offers three pricing plans: Snack, Lunch, and Dinner.

    Plan Pricing
    Snack $3.49/month
    Lunch $5.99/month
    Dinner $16.99/month

    Get Rid of Inbox Clutter with Sanebox

    HubSpot

    Tool hubspot.com/products/service
    Ranking 4.4 out of 5
    Best for Midsize to enterprise businesses
    Free Tools Available
    Top Email Management Software – HubSpot

    HubSpot offers free email management software tools in both its Marketing Hub and Service Hub. Whether you’re using the free tools or upgrading to premium features, HubSpot provides email tools that help businesses connect with their customers. The Service Hub offers omnichannel customer service messaging, including email, allowing businesses to receive their emails and live chats in one place. Additionally, the Marketing Hub provides an email builder with templates for sending beautiful emails to customers.

    Core Features:

    • Omni-channel customer service (including email)
    • Email marketing tools connected to your CRM

    Pricing:

    HubSpot offers Free email tools, premium features with the Starter, Professional, and Enterprise editions of Marketing Hub or Service Hub. Below is the pricing for HubSpot’s Service Hub:

    Plan Pricing
    Free $0/month
    Starter $45/month
    Professional $450/month
    Enterprise $1200/month

    Help Scout

    Website Helpscout.com
    Ranking 4.4 out of 5
    Best for Small to midsize businesses
    Free Trial Available
    Top Email Organisation & Management Tools - Help Scout
    Top Email Management Team tools – Help Scout

    Help Scout is an email management software tool that helps businesses manage all customer conversations in one shared inbox. With the shared inbox, service teams can collaborate, organise, and automate responses to generic requests. Help Scout also provides access to historical customer data, enabling reps to have all the information they need before responding to a query.

    Core Features:

    • Shared inboxes
    • Collaboration tools
    • Ticket routing
    • Omni-channel communication

    Pricing:

    Help Scout offers three pricing plans: Standard, Plus, and Pro

    Plan Pricing
    Standard $20 per user/month
    Plus $40 per user/month
    Pro $65 per user/month

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    Zendesk

    Website Zendesk.com
    Ranking 4.3 out of 5
    Best for Businesses requiring customized workflows and reports
    Free Trial Available
    Top Email Organisation & Management Tools - Zendesk
    Top Email Organisation & Management Tools – Zendesk

    Zendesk is an email management tool designed for service and sales teams. It focuses on building long-term customer loyalty and offers support features to keep customers coming back. Zendesk allows for customisation, with the ability to create custom reports and data visualisations to manage incoming and outgoing emails effectively.

    Core Features:

    • Unlimited email addresses
    • Canned responses
    • Shared inbox
    • Workflow customisation
    • Omni-channel support

    Pricing:

    Zendesk offers a basic plan at $19 per user per month. It also offers Suite Team, Suite Growth, Suite Professional, and Suite Enterprise.

    Plan Pricing
    Suite Team $55 per agent/month
    Suite Growth $89 per agent/month
    Suite Professional $115 per agent/month
    Suite Enterprise Contact Sales

    Brevo

    Website Brevo.com
    Ranking 4.6 out of 5
    Best for Growing businesses
    Free Plan Available
    Top Email Organisation & Management Tools - Brevo
    Top Email Management System – Brevo

    Formerly known as SendinBlue, Brevo is an email marketing platform that has evolved into a full CRM suite. It offers email marketing and CRM tools across multiple channels, including email, SMS, and live chat. With Brevo, businesses can create beautifully designed emails, segment contacts, and automate transactional emails.

    Core Features:

    • Email designer
    • Advanced segmentation
    • Email personalisation
    • Unlimited email contacts

    Pricing:

    Brevo offers four pricing plans: Free, Starter, Business, and BrevoPlus.

    Plan Pricing
    Free $0/month
    Starter $25/month
    Business $65/month
    BrevoPlus Custom price

    Hiver

    Website Hiverhq.com
    Ranking 4.6 out of 5
    Best for Businesses managing G Suite/Gmail emails across teams
    Free Trial Available
    Top Email Organisation & Management Tools - Hiver
    Top Email Organisation & Management Tools – Hiver

    Hiver is an email management software that simplifies the process for businesses using G Suite and Gmail. It allows users to convert emails into actionable tasks, assign them to team members, and collaborate seamlessly. Hiver turns Gmail into a communication and collaboration hub, providing visibility into team workloads and query statuses.

    Core Features:

    • A Gmail-based interface
    • Unlimited shared inboxes
    • Shared drafts
    • Email tags
    • Notes

    Pricing:

    Hiver offers three pricing plans: Lite, Pro, and Elite.

    Plan Pricing
    Lite $20/user/month
    Pro $50/user/month
    Elite $80/user/month

    LiveAgent

    Website Liveagent.com
    Ranking 4.5 out of 5
    Best for Businesses managing multi-channel messages
    Free Trial Available
    Top Email Organisation & Management Tools - LiveAgent
    Top Email Organisation & Management Tools – LiveAgent

    LiveAgent is a customer service software that offers various email management tools to streamline responses. It’s a shared inbox that combines and organizes emails, calls, live chats, and social media messages in one place. The software provides features like automatic ticket routing, automation rules, filtering, and real-time typing view, making it ideal for businesses managing multi-channel messages.

    Core Features:

    • Unlimited email addresses
    • Shared inbox
    • Email templates
    • Email tags
    • Built-in CRM

    Pricing:

    LiveAgent offers four different pricing plans: Small, Medium, Large, and Enterprise.

    Plan Pricing
    Small $9/agent
    Medium $29/agent
    Large $49/agent
    Enterprise $69/agent

    LiveAgent Product Tour

    Zoho

    Website Zoho.com
    Ranking 4.4 out of 5
    Best for Enterprise businesses
    Free Trial Available
    Top Email Organisation & Management Tools - Zoho
    Top Email Organisation & Management Tools – Zoho

    Zoho offers a software suite that includes email hosting with top-notch security and surveillance. Its email management features include shared inboxes, workflows, collaboration tools, and integration with calendars. Zoho also provides email groups and email streams for efficient team collaboration.

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    Core Features:

    • A shared inbox
    • Unlimited collaboration
    • Task management
    • Email groups

    Pricing:

    Zoho offers three different pricing plans: Mail Lite, Mail Premium, and Workplace.

    Plan Pricing
    Mail Lite $1/user/month
    Mail Premium $4/user/month
    Workplace $3/user/month

    Klaviyo

    Website Klaviyo.com
    Ranking 4.6 out of 5
    Best for Ecommerce brands looking for email marketing tools
    Free Plan Available
    Top Email Organisation & Management Tools - Klaviyo
    Top Email Organisation & Management Tools – Klaviyo

    Klaviyo is an email marketing tool designed for ecommerce brands. It helps personalise messages using customer data and offers advanced segmentation capabilities. Klaviyo enables businesses to create automated workflows based on customer behavior and provides AI-driven optimization tools for proactive messaging.

    Core Features:

    • Segmentation
    • Automated workflows
    • Analytics
    • Templates
    • Lists

    Pricing:

    Klaviyo offers three pricing plans: Free, Email, Email and SMS.

    Plan Pricing
    Free $0/month
    Email $45/month
    Email and SMS $60/month

    Mailerlite

    Website Mailerlite.com
    Ranking 4.7 out of 5
    Best for Growing businesses
    Free Trial Available
    Top Email Organisation & Management Tools - Mailerlite
    Top Email Organisation & Management Tools – Mailerlite

    Mailerlite is an email marketing tool that provides intuitive solutions for complicated email tasks. It helps businesses create email campaigns, landing pages, and sign-up forms to grow their email lists. The software offers email automation builders, A/B testing, dynamic email content, and advanced email analytics. It can be used as an email management software for small businesses.

    Core Features:

    • Unlimited monthly emails
    • Email support
    • Templates
    • An email automation builder

    Pricing:

    Mailerlite offers four different pricing plans: Free, Growing Business, Advanced, and Enterprise. Below is the pricing for the monthly plan.

    Plan Pricing
    Free $0/month
    Growing Business $10/month
    Advanced $20/month
    Enterprise Contact Sales

    By choosing the right email management software for your teams and for your personal use, you can streamline your email processes and provide better customer service, facilitate communication, and attract better prospects, overall. The top 10 options listed above offer a range of features and functionalities to suit businesses of all sizes and needs. However, before signing up for the right tool, it is important to be clear about your requirements, consider the features offered by each software, and choose the one that aligns best with your business goals and objectives.

    Front

    Website Front.com
    Ranking 4.6 out of 5
    Best for Team collaboration
    Free Trial Available
    Top Email Organisation & Management Tools - Front
    Top Email Management Programs – Front

    Front is a cloud-based tool that helps you organize and manage emails easily. It is perfect for teams of any size and simple to set up. You can connect it with apps like Slack to stay on top of your inbox while focusing on work. With Front, you can schedule emails to send at the best time for people in different time zones. It also offers templates for common messages and rules to automatically sort and handle emails based on their content or sender.

    Core Features:

    • Shared team inbox for better collaboration
    • Email scheduling across time zones
    • Ready-to-use message templates
    • Rules to automate email sorting and actions

    Pricing

    Plan Pricing
    Starter $25/month
    Professional $65/month
    Enterprise $105/month

    Front offers three paid plans: Starter (around $25 per user/month) for small teams, Professional (about $65 per user/month) with advanced analytics and more features, and Enterprise (about $105 per user/month) for large organizations with unlimited automation and AI tools. A free trial is available, and annual billing offers discounted rates.

    Conclusion

    Choosing the right email organization and management tool can save time, reduce inbox clutter, and improve team productivity. The tools listed above, ranging from simple inbox organizers like SaneBox to powerful collaboration platforms like Front and HubSpot, offer features to suit different needs. Whether you’re a small business, a growing startup, or a large enterprise, there’s a solution here to help you streamline communication and stay on top of your emails. Pick the one that best fits your workflow and start managing your inbox smarter, not harder.

    FAQs

    What is Email management software?

    Email management software is a tool that enables businesses to send, reply, track, and organise emails efficiently. It helps businesses manage large volumes of incoming and outgoing messages, whether for internal IT support teams, external customer service support requests, or email marketing campaigns.

    What are the benefits of having email management software?

    With email management software, businesses can benefit from increased productivity, scalable marketing, sales, service solutions, and enhanced security.

    What are the top email management and organising tools?

    Below are the top email management and organising tools:

    • HubSpot
    • Help Scout
    • Zendesk
    • Brevo
    • Hiver
    • LiveAgent
    • SaneBox
    • Zoho
    • Klaviyo
    • Mailerlite

  • Top AI Tools For Business Communication: Improve Business Chats, Emails & Collaboration

    AI tools for business communication automate routine individual tasks such as scheduling, forwarding emails, replying to inquiries by customers, and freeing employees to engage in strategic work. AI tools are transforming how companies manage internal chats, client emails, and collaborative workflows. From automating routine tasks like scheduling and customer inquiries to enhancing meetings with real-time transcription and intelligent summaries, these tools help teams save time and focus on strategic work. With features like CRM integration, natural language processing, and sentiment analysis, AI-powered platforms offer smarter, faster, and more personalized communication. In this article, we explore the top AI tools that can upgrade how your business connects, collaborates, and communicates.

    Tool Unique Differentiator Primary AI Functionality Collaboration Strength Scalability Integration Ecosystem
    ClickUp AI 100+ role-based prompts; built natively into PM tool Task summaries, email drafts, knowledge Q&A Strong internal collaboration Suitable for all sizes ClickUp, email, docs, task management tools
    Fireflies.ai AI-generated audio snippets and searchable meeting channels Real-time transcription, call summarization Cross-meeting collaboration High-volume friendly Zoom, Google Meet, Teams, CRMs, Slack
    Glean Semantic internal search + AI agent building AI search & knowledge extraction Enterprise data collaboration Enterprise-focused Slack, Teams, GitHub, 100+ apps
    Grammarly Brand tone & company style guide for teams Grammar, tone, rewriting, generative writing Writing consistency for teams Scales from solo to large orgs Gmail, Slack, Docs, MS Office
    TryEllie Learns your writing style using past emails Personalized AI email responses Light team sharing features Ideal for solopreneurs/small teams Gmail, Outlook, browser-based
    Zendesk Omnichannel AI agent with bot persona customization Ticket triage, customer interaction External-facing collaboration Enterprise-ready 1000+ apps, CRMs, email, chat systems
    Slack AI Natural language daily recaps and direct citations in search Thread summarization, huddle notes Real-time internal team sync Grows with Slack plans Native to Slack workspace
    RingCentral AI Receptionist Human-like voice interaction with no phone tree Voice call routing, appointment booking External voice communications Small biz to enterprise RingCentral, SMS, knowledge base integration
    Meltwater Combines PR insights + generative AI + influencer analysis Media monitoring, sentiment, forecasting PR & marketing collaboration Enterprise-class Microsoft Teams, Office, PR suites
    Dialpad AI coaching and live in-call support across departments Voice AI, call summaries, sales coaching Voice & video collaboration Broad industry use CRMs, messaging, support & sales platforms

    ClickUp AI 

    WEBSITE www.clickup.com/ai
    Rating 4.6
    Free Trial Yes
    Best For Teams needing integrated AI for task summaries, writing, automations, and productivity within ClickUp.
    ClickUp AI - Top AI Tools For Business Communication
    ClickUp AI – Top AI Tools For Business Communication

    ClickUp AI is an integrated productivity assistant put by ClickUp into its project management software for workflows. All sizes are designed to group. Features include instant summarizing of tasks and documents, automated subtasks and action items, contextual Q&A, and live project tracking updates by the AI writing assistant for writing emails, meeting notes, and draft content. More than 100 pre-built role-based prompts can be used in a multilingual translation tool. Simple access to the AI is enabled throughout the workspace. ClickUp AI is great for strong automation, knowledge management, and flexible dashboards to save time and busywork while improving teamwork. The application price for ClickUp AI is an extra $7 per user per month.

    Pros

    • Project management and communication with a vast array of features
    • Highly customizable when it comes to workflows and dashboards
    • Good collaboration and document management capabilities

    Cons

    • Steep learning curve for some features
    • Possible generic AI content 

    Pricing

    ClickUp AI offers custom pricing; contact them for a quote.

    Fireflies.ai

    WEBSITE www.fireflies.ai
    Rating 4.5
    Free Trial Yes
    Best For Teams and professionals automating meeting transcription, summaries, and insights.
    Fireflies.ai - Top AI Tools For Business Communication
    Fireflies.ai – Top AI Tools For Business Communication

    Fireflies.ai is a truly phenomenal AI-powered meeting assistant that can automate recording, transcription, summarization, and analysis across online meeting platforms like Zoom, Google Meet, and Microsoft Teams. Some of these features can be real-time transcription in 69+ languages, AI-generated meeting summaries, extraction of action items, advanced search, analytics (such as speaker talk time and sentiment), and effortless integrations with CRMs and collaboration tools. More importantly, such users can now share audio snippets, collaborate through annotations, and classify meetings into searchable channels. Also, Fireflies.ai provides an automated workflow task, privacy acquisition, and a self-updating knowledge base, making it great for high-volume teams requiring actionable insights from conversations.

    Pros

    • Accurate Transcriptions and Summary
    • Integrations with Conference and productivity tools
    • Advanced analytics for reporting

    Cons

    • Advanced features will have to be paid
    • AI summaries may need manual review.

    Pricing

    Plan Pricing
    Pro $10/seat/month
    Business $19/seat/month
    Enterprise $39/seat/month

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    Glean

    WEBSITE www.glean.com
    Rating 4.5
    Free Trial No
    Best For Enterprise teams needing AI-powered search, knowledge discovery, and workflow automation.
    Glean - Top AI Tools For Business Communication
    Glean – Top AI Tools For Business Communication

    Glean is a comprehensive AI-powered enterprise platform that connects all corporate facts and integrates data from documents and conversations to applications to provide personalized and contextual answers in workflow automation. Key features include universal search across all enterprise apps, semantic understanding for internal terms, generative AI for content creation or automation of tasks, the ability to build customized AI agents using natural languages, and security and permission controls. Glean integrates Slack, Microsoft Teams, GitHub, and more than 100 other tools, providing seamless collaboration and real-time insight. This AI assistant and agentic reasoning engine reduces the time spent retrieving information, helps with providing actionable recommendations, and ensures that the enterprise standards secure sensitive data.

    Pros

    • A consolidated search experience for all company data stores
    • Personalized and contextualized results according to user roles and workflows
    • Stringent security and compliance with SOC 2, GDPR, and HIPAA

    Cons

    • Difficult setup due to data indexing and integration obstacles.
    • No free plan or comprehensive free trial

    Pricing

    Glean offers custom pricing; contact them for a quote.

    Grammarly

    WEBSITE www.grammarly.com
    Rating 4.1
    Free Trial Yes
    Best For Individuals and teams improving writing with AI-powered corrections, style guidance, plagiarism checks, and generative prompts.
    Grammarly - Top AI Tools For Business Communication
    Grammarly – Top AI Tools For Business Communication

    An AI-driven writing assistant, Grammarly aims to improve business writing by checking grammar, spelling, tone, and advanced suggestions for clear and to-the-point communication in real time, while also offering generative AI to draft, summarize, and rewrite emails, documents, and live chats. Key features are personalized tone and style detection, a company-wide style guide, brand tone profiles, and a Knowledge Share feature for surfacing relevant internal information; seamless integration with tools like Gmail, Slack, and Microsoft Office. With this AI, Grammarly can write drafts, polish them, summarize emails, and suggest high-level strategies to ensure that messages are professional, persuasive, and on brand, so that productivity and communication quality increase tremendously for teams and larger enterprises.

    Pros

    • Generative AI that helps tailor, summarize, and rewrite any given content.
    • Integration with major business tools and platforms is seamless.
    • Team analytics and centralized style guides ensure consistency.

    Cons

    • Excessive suggestions may be overwhelming for some users.
    • Pricing might be an issue for some small businesses 

    Pricing

    Plan Pricing
    Pro $12/user/month
    Enterprise Contact Sales

    TryEllie

    WEBSITE www.tryellie.com
    Rating 4.0
    Free Trial Yes
    Best For Automating personalized email responses in your unique writing style.
    TryEllie - Top AI Tools For Business Communication
    TryEllie – Top AI Tools For Business Communication

    TryEllie is an AI email assistant that cuts through the tedium of work communication by learning your style and generating personalized, contextually aware replies in real-time inside the inbox. Key features permit advanced contextualization of threads, multilingual replies, customizable training using your past emails or uploaded documents, and role-switching for different communication tasks. As a browser extension for Chrome, Firefox, and Edge, it is supported on Gmail, Outlook web, and Fastmail, with pop-up support for other platforms. TryEllie protects your privacy, guarantees team sharing, and even trains its knowledge base, making it highly suitable for individuals and teams wishing to automate repetitive replies, fight reply anxiety, and remain professionally consistent with their email correspondence. 

    Pros

    • Authentic responses
    • Saves considerable time in email management
    • Language support with customizable training for accuracy

    Cons

    • The free plan is limited to 2–3 replies per day
    • replies generated are incorrect 

    Pricing

    Plan Pricing
    Casual $19/month
    Business $39/month
    Professional $79/month

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    Zendesk

    WEBSITE www.zendesk.com
    Rating 4.5
    Free Trial Yes
    Best For Multichannel customer support teams needing AI‑powered ticketing, live chat, and automation.
    Zendesk - Top AI Tools For Business Communication
    Zendesk – Top AI Tools For Business Communication

    Zendesk is, perhaps, the most recognizable name on the commercial AI customer services landscape, and improves business communication via omnichannel AI agents, intelligent triage, agent copilots, and generative AI tools. Key features enable automated ticket routing, real-time sentiment analysis, AI-compiling responses and summaries, voice and chat support, customizable bot personas for any kind of organization, and very detailed and well-done analytics dashboards. Platform is integrated with more than 1000 apps, supports multilingual dialogue, provides advanced workflow automation, and has a very comprehensive knowledge management area. Zendesk’s AI grows along with a company’s needs, delivering instant, individualized resolutions and actionable insights with which to capitalize on agent productivity and consumer satisfaction.

    Pros

    • Comprehensive support ecosystem and omnichannel AI agents
    • Workflow and bot persona customization are available
    • Excellent security and compliance features

    Cons

    • Steep learning curve and complicated UI for beginners
    • limited opportunity to test AI workflows before going live.

    Pricing

    Plan Pricing
    Support Team $19/agent/month
    Support Professional $55/agent/month
    Support Enterprise $115/agent/month

    Slack AI 

    WEBSITE www.slack.com/ai
    Rating 4.5
    Free Trial No
    Best For Teams wanting AI-powered summaries, search, workflows, and meeting assistance within Slack.
    Slack AI - Top AI Tools For Business Communication
    Slack AI – Top AI Tools For Business Communication

    Slack AI has a mix of set AI features within Slack to enhance business communication by automating conversation and thread summaries, generating huddle notes, providing daily channel recaps, and advanced search using natural language. Users, therefore, can effortlessly get on top of missed conversations, receive concise channel overviews, and query in natural language for answers complete with direct citations to messages and files. Other features under higher-tier plans include file summarization, generation of workflows, translations, and enterprise search. Slack AI strongly focuses on privacy, working on its secure infrastructure and not sharing any customer data with third-party models, while all its features are available across the paid Slack plans with varied levels of AI functionality.

    Pros

    • Automates note-taking during huddles and meetings
    • Integrates smoothly with other collaboration and workflow tools in Slack
    • No training is needed

    Cons

    • AI features work only with Slack data
    • Pricing can be high for small teams

    Pricing

    Plan Pricing
    Pro $4.38/user/month
    Business+ $9/user/month
    Enterprise Contact Sales

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    RingCentral AI Receptionist

    WEBSITE www.ringcentral.com/ai-receptionist
    Rating 4.5
    Free Trial Yes
    Best For Businesses wanting AI-powered 24/7 call answering, routing, and follow-up within RingCentral
    RingCentral AI Receptionist - Top AI Tools For Business Communication
    RingCentral AI Receptionist – Top AI Tools For Business Communication

    RingCentral AI Receptionist is different from a regular AI calling agent. The powered AI virtual agent makes RingCentral’s business phone system capable of 24/7 call handling automation, call routing with intelligence, and natural conversational interaction without traditional phone trees. Some of the key features include instant call answering, understanding natural language, intelligent routing of calls to the right person or department, customizable voicemail greetings, multilingual support, knowledge base integration for routine inquiries, appointment booking with SMS confirmation, and providing call transcripts with detailed analytics. Quick to deploy, scalable for any size business, it reduces missed calls and wait times, allowing staff to concentrate on more complex tasks, all while rendering a consistent, professional customer experience.

    Pros

    • 24/7 automated call handling and intelligent routing
    • Human-like conversations with a response to a caller’s commands
    • Fast, easy deployment

    Cons

    • Workflows have limited advanced customization abilities.
    • advanced features at a high-tier price

    Pricing

    RingCentral AI Receptionist offers custom pricing; contact them for a quote.

    Meltwater

    WEBSITE www.meltwater.com
    Rating 4.0
    Free Trial No
    Best For Enterprises needing AI-powered media monitoring, social listening, brand analytics, and PR insights.
    Meltwater - Top AI Tools For Business Communication
    Meltwater – Top AI Tools For Business Communication

    Meltwater is a full-spectrum media AI and business communication platform that converges media monitoring, social listening, and analytics across news, social, and owned channels with the latest AI enhancements such as Mira and Copilot. These enhancements mine a massive real-time dataset to afford actionable insights, sentiment analysis, competitive benchmarking, and predictive analytics. Other great features include customizable alerts, unlimited keyword monitoring, advanced reporting, influencer discovery, and generative AI for content creation and recommendations. Meltwater’s AI agents will bring in relevant context, buzz, and recommended action in seconds to PR, marketing, and crisis management, being widely scalable and integrated with key collaboration tools, plus all other known security and compliance measures necessary for enterprise use.

    Pros

    • Extraordinarily powerful media and sentiment analysis 
    • Customizable alerts and advanced analytics-delivering real-time insights.
    • Can be integrated into collaborative tools such as Microsoft Teams and Office.

    Cons

    • Steep learning curve for new users.
    • expensive for small ventures

    Pricing

    Meltwater offers custom pricing; contact them for a quote.

    Dialpad 

    WEBSITE www.dialpad.com
    Rating 4.2
    Free Trial Yes
    Best For Teams and businesses needing AI-powered voice, video, messaging, and contact center capabilities.
    Dialpad - Top AI Tools For Business Communication
    Dialpad – Top AI Tools For Business Communication

    Dialpad is a platform powered with an AI that extends communications to voice, video, messaging, and even a contact center, all bringing productivity and workflow improvement into an organization. Key features include real-time transcription, sentiment analysis, automatic call summary co-in-call coaching, and AI-based voice analysis, all supported by proprietary large models for language. Dialpad integrates into all major customer relationship management (CRMs) and creates an intricate analytics portfolio between its high-quality video conferencing services and team messaging. Its AI will keep learning from conversations for more accurate judgment, while the enterprise-grade security ensures compliance with SOC-II, ISO, HIPAA, and GDPR.

    Pros

    • Live transcription and sentiment analysis
    • No-friction integration with CRMs and collaboration tools.
    • Easy to use interface

    Cons

    • Customer care slow and inconsistent
    • Entry-level plans impose limits on features

    Pricing

    Plan Pricing
    Standard (Dialpad Connect) $27/user/month
    Pro (Dialpad Connect) $35/user/month
    Enterprise (Dialpad Connect) Contact Sales
    Essentials (Dialpad Support) $95/user/month
    Advanced (Dialpad Support) $135/user/month
    Premium (Dialpad Support) $170/user/month
    Essentials (Dialpad Sell) $49/user/month
    Advanced (Dialpad Sell) $110/user/month
    Premium (Dialpad Sell) $170/user/month

    Conclusion

    AI tools are new beasts rearing notions in businesses to communicate. From automating traditional mundane functions to making personal contact as well as improving internal and external collaboration, these technologies are taking over everything in their path. Workflows are made easier by doing repetitive functions such as scheduling, sorting through emails, and responding to customer queries. They allow employees to focus instead on strategic efforts and let AI do the rest. AI analytics tell where it is at in terms of communications with clients, how to read customer sentiment, and the performance of teams, devoting itself to data-based decision-making.

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    FAQs

    What are best AI tools for business communication?

    Best AI tools for business communication are:

    • ClickUp AI 
    • Fireflies.ai
    • Glean
    • Grammarly
    • TryEllie
    • Zendesk
    • Slack AI 
    • RingCentral AI Receptionist
    • Meltwater
    • Dialpad

    How do AI tools improve team productivity?

    AI tools reduce time spent on repetitive tasks like scheduling, responding to emails, or note-taking during meetings.

    Are AI writing assistants useful for business communication?

    Absolutely, AI writing tools assist in drafting, summarizing, and improving the tone and clarity of emails, reports, and documents for more professional communication.

    Do AI tools support multilingual communication?

    Yes, several AI tools offer multilingual support, allowing businesses to communicate effectively with global teams and customers across different languages.

  • Top 12 Best Help Desk Software You Should Use

    The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers regarding their concerns, complaints, or inquiries about products or services. The help desk serves as a centralized platform, integrating queries from various customer-facing support channels such as live chat, email integration, web contact forms, phone, mobile, and social media.

    By employing help desk or support desk software, the time taken by support agents to resolve customer issues is significantly reduced. Instead of sifting through endless emails, voicemails, messages, texts, and posts, the software organizes tickets from different platforms into one easy-to-use system. This organized approach allows support agents to provide above-and-beyond customer service efficiently and effectively.

    In this blog post, we will delve into the world of help desk software and explore the top contenders for the title of “Best Help Desk Software.” Whether you are a small business owner looking to provide stellar support or a large enterprise seeking to optimize your customer service infrastructure, this guide will serve as your compass in navigating through the multitude of options available.

    How to Choose SaaS Help Desk Software?

    It can be difficult to choose the best help desk software for your company when there is a plethora of options available. To help you make your choice, here are some features to consider when making your decision:

    • Ease of Ticketing: Most importantly, you’ll want to determine whether the process of creating, routing, adjusting and closing tickets is on par with what your business needs and expects. You should be able to create a ticket for a customer and route that ticket to the appropriate team or individual who can best address it. You should also be able to make modifications to the ticket as you gain more information on the customer’s situation. And, once the problem has been fully resolved, you should be able to close the ticket and save it in your records as a resource for future inquiries.
    • Variety of Channels: You could adopt a separate help desk for each support channel you use, but that would be incredibly inefficient, confusing, and wasteful of funds. Rather, you’ll want to find one software that can support all of your communication channels, including email, social media, SMS messaging, and VoIP.
    • Self-Service Portal: Some questions are so fundamental that customers waste time contacting your support team for an answer. This is where it’s helpful to have a self-service portal that gives users get quick answers to simple questions. And, a self-service portal doesn’t just help your customers. It can also be used as an internal help desk, offering agents step-by-step guides to complex inquiries that can be easily copied and sent to customers. Rather than spending time rewriting the same troubleshooting steps, your reps will have a canned response ready to go for almost every service request.
    • App Integrations: Help desk software that can integrate with other apps like scheduling, project management, and internal messaging, is significantly valuable to your organization. Information that’s gained through the help desk should be stored and available on every app that you use. Additionally, all data gained externally should be uploaded to your help desk so that your information is stored in one location.

    Best Help Desk SaaS Platforms

    Help desk software lets you manage customer queries, faster. Support is always a key to business success, and choosing the right helpdesk solution can turn frustration into happy customers. It leads to better customer satisfaction. It also helps your support team to handle issues, queries, and feedback promptly. Let’s explore the following available support desk solutions.

    Freshdesk

    Website www.freshworks.com/freshdesk
    Rating 4.5/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Small businesses and Online enterprises
    FreshDesk - Best Help Desk Software
    FreshDesk – Best Help Desk Software

    FreshDesk is a customer support solution to boost the productivity of your support team. Make your customer happy and satisfied by leveraging the benefits of Freshdesk. Some questions are repetitive and time-consuming, provide FAQs and a knowledge base to customers and empower them to solve their queries.
    Bots are assigned to manage the repetitive task and provide the appropriate articles from a knowledge base. Some queries may need discussion with the team. collaborate effectively with the team on any ticket and provide the accurate answer within the specified time.

    Its intelligent ticket assignment system assigns the ticket to the agent based on their skill and workload. Also, whenever you make any reply to an open ticket, the software notifies the customer with an email.

    Features of FreshDesk

    • Categorize and prioritize the tickets to the right agent and make the workflow smooth.
    • Track all the messages from different channels and manage them in one interface.
    • Agent collision detection to ensure every employee works on the unique ticket.
    • Its thank you detector prevents reopening the ticket when a customer says thank you.
    • Assign different customized statuses to the ticket based on their progress.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Free Rs 0 Rs 0
    Growth Rs999/agent/month Rs1199/agent/month
    Pro Rs3599/agent/month Rs4299/agent/month
    Enterprise Rs5699/agent/month Rs6899/agent/month


    Click here to get Freshdesk

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    Zendesk

    Website www.zendesk.com
    Rating 4.4/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For All types of businesses and Customer Experience Management
    Zendesk - Best Support Desk Software
    Zendesk – Best Support Desk Software

    The customer support solution by Zendesk is dedicated to enhancing the experience of both the customer and the support team. Seamless connectivity of multiple channels of communication empowers customers to raise their queries and get help on any communication channel they are comfortable with.

    Easy to create a dedicated help center with relevant FAQ questions and a community forum. This help center will significantly reduce the workload on an employee by answering the most asked questions. It helps to reduce the response time so that your customer doesn’t have to wait.

    Features of ZenDesk

    • One workspace to manage queries from any communication channel.
    • Bots are available to answer basic queries and provide appropriate solutions from the knowledge base.
    • Make the conversation run fast by assigning the tickets to agents based on their workload and availability.
    • Automated questions to gather information about the query and push it to the appropriate agent.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Suite Team $49/agent/month $59/agent/month
    Suite Growth $79/agent/month $99/agent/month
    Suite Professional $99/agent/month $125/agent/month
    Suite Enterprise Custom Price Custom Price

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    Intercom

    Website www.intercom.com
    Rating 4.5/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Making internet business personal
    Intercom - Customer Help Desk Software
    Intercom – Customer Help Desk Software

    Intercom is a comprehensive Customer Service solution that offers a smooth customer experience through automation and human support, resulting in higher customer satisfaction and cost reduction.

    Intercom provides a customizable design that allows you to align your brand and business needs. It also helps engage customers in-context and encourages action throughout their journey in the Intercom Messenger. The ticketing system enables handling complex customer requests through asynchronous tickets designed for cross-functional collaboration.

    Features of Intercom:

    • The system can quickly generate responses, summarize conversations for other agents, and produce new help articles.
    • Colleagues can collaborate easily to solve complex problems and customers can track progress in real time.
    • View all support conversations in a centralized location.
    • Collaborate effectively with colleagues in real time.
    • Increase productivity by utilizing live dashboards, reporting, work management tools, and other optimization techniques.

    Pricing Plans

    Plan Price
    Starter $74 / month
    Pro Custom Price
    Premium Custom Price

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    SpiceWorks

    Website www.spiceworks.com
    Rating 4.4/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Free customer support software
    Spiceworks - Help Desk Software
    Spiceworks – Help Desk Software

    Spiceworks provides a cloud-based helpdesk solution that efficiently manages IT tickets and tasks. Because your help desk is stored in the cloud, there is no need to be concerned about server procurement, backups, or maintenance.

    Using Spiceworks, agents are able to efficiently track IT incidents, respond to tickets, make private comments, and promptly close them. It is possible to create custom fields to track additional information that is relevant to your business. A customizable user portal has been created for employees and customers to track the progress of their tickets.

    Spiceworks also offers inventory management functionality, allowing your team to access information about current orders. This helps the staff inform customers if their order will be shipped late.

    Features of Spiceworks:

    • Tickets are assigned to agents automatically and progress is tracked.
    • Collaborate with your team members by sharing support tickets and resolving issues more efficiently.
    • You can generate reports and easily view team performance metrics.
    • Monitor new tickets and determine the time it takes for your initial response.
    • Customers have the opportunity to share questions and ideas with others on the Spiceworks community forum.

    Pricing Plans

    Spiceworks is available free of cost for all users.

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    HappyFox

    Website www.happyfox.com
    Rating 4.6/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Mid sized Companies
    Happyfox - Best Service Desk Software
    Happyfox – Best Service Desk Software

    HappyFox provides a centralized system for managing customer queries and issues from various channels, such as email, live chat, social media, and more. It incorporates a ticketing system that organizes customer requests, allowing support agents to efficiently track, prioritize, and resolve issues.

    Happyfox is loaded with amazing ticketing features that make the task of resolving the ticket much easier. Prioritize the unresponded tickets in the list and ensure timely replies to make customers happy. SLA (service level agreement) is easy to create for your agents to ensure a timely reply and other objectives by setting targets.

    SLA will help to maintain a consistent workflow with targets such as time to first response, time to reach, changing status, and many more conditions. The robust dashboard of Happyfox gives a quick insight into agent activity reports, performance reports, and inflow reports.

    Features of Happyfox

    • Classification of tickets into predefined categories.
    • Solve the customer ticket through collaboration with a team.
    • pre-fill the required and essential information in the ticket with the ticket templates.
    • SLA works during office hours only.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Mighty $29/agent/month $39/agent/month
    Fantastic $49/agent/month $59/agent/month
    Enterprise $69/agent/month $79/agent/month
    Enterprise Plus $89/agent/month $99/agent/month

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    LiveAgent

    Website www.liveagent.com
    Rating 4.7/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Customer Interaction
    LiveAgent - Customer Help Desk Software
    LiveAgent – Customer Help Desk Software

    LiveAgent is a robust and versatile help desk software that empowers businesses to deliver exceptional customer support across multiple channels. It is a comprehensive customer service platform that integrates various communication channels into one centralized system, allowing organizations to effectively manage and respond to customer queries.

    It empowers your support agent with its never-ending features. Omnichannel ticketing, SLA management, and custom fields are just a small portion of the features provided by this software.

    It is Fully-focused software that caters to the needs of businesses in terms of providing the best support to its customers. The interface is easy to use and most of the things are customizable.

    Features of LiveAgent

    • Enjoy flexibility with a cloud-based call centre feature.
    • 200+ other tool integration and 130+ ticketing features.
    • Agent ranking feature to monitor the efficiency of agents, customers can easily rate the service provided by the agent.
    • Audit log that keeps a record of every activity undertaken by the agent.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Small Business $9/agent/month $15/agent/month
    Medium Business $29/agent/month $35/agent/month
    Large Business $49/agent/month $59/agent/month
    Free $0/agent/month $0/agent/month


    Try LiveAgent For Free

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    Zoho Desk

    Website www.zoho.com/desk
    Rating 4.5/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Growing Companies
    Zoho Desk - Customer Service Help Desk Software
    Zoho Desk – Customer Service Help Desk Software

    Zoho Desk is a customer service software that delivers its services to help your support team and manage the queries of customers in a much more efficient way. The insightful dashboard of Zoho Desk gives proper insight into ticket traffic and customers’ happiness rating. By monitoring and analyzing the charts on the dashboard, you can easily predict the performance of your support team.

    With Zoho Desk, users can easily make custom changes to various aspects of the system. They have the ability to rename tabs, create new departments, customize email templates, define business hours, and establish help folders, all of which contribute to a personalized and efficient support environment.

    Features of Zoho Desk

    • Automatic assignment of support tickets to the right person in the right department to fast forward the process of solving a customer’s problem.
    • Smooth integration with the other Zoho software.
    • Workflow automation in ticketing whenever any new ticket meets certain conditions.
    • Manage all your brands in a company with separate help articles and FAQs, and integrate everything using one software in one interface.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Standard Rs 800/user/month Rs 1300/user/month
    Professional Rs 1400/user/month Rs 2100/user/month
    Enterprise Rs 2400/user/month Rs 3200/user/month


    Try Zoho Desk Now

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    JIRA Service Management

    Website www.atlassian.com/software/jira/service-management
    Rating 4.5/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Atlassian customer and flexible ITSM
    JIRA Service Management - Help Desk Software
    JIRA Service Management – Help Desk Software

    Jira Service Management, formerly recognized as Jira Service Desk, is an IT service management solution that leverages the renowned Jira platform. The Jira Service Management was introduced in 2013 by Atlassian that delivers its customer support services to businesses. In the year 2020 Jira service management was launched and merged Jira service desk into it. Now Jira Service Management has features of a service desk along with the additional capabilities of ITSM.

    Ticketing, SLA, knowledge base, and help widgets are the common features, on top of that it provides more IT business-centric support. It is focused on delivering the best software for IT service management.

    Features of Jira Service Desk

    • Empower the business team, Dev, and IT ops to deliver a smooth customer service experience.
    • Categorize the queries based on their department.
    • Focused support solution.
    • Dedicated templates to streamline legal, HR, Facilities, and General service management.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Free $0 $0
    Standard $600/agent/year $21/agent/month
    Premium $1,400/agent/year $47/agent/month
    Enterprise Custom Price Custom Price

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    Kustomer

    Website www.kustomer.com
    Rating 4.5/5
    Free Trial Available
    Platform Supported Web
    Best For Omnichannel messaging and small companies
    Kustomer - Support Desk Software
    Kustomer – Support Desk Software

    Kustomer is a customer service software solution that offers varieties of features in this domain. Connect with customers and solve their problems on any channel. The task of managing customer interaction is much easier with a timeline view. All the previous interaction is placed in chronological order to deliver the best customer experience.

    AI chatbot is available to reduce the workload from support staff and knowledge base to answer the FAQs. Have a quick insight into the performance of your team and individual agents with the robust dashboard of Jira.

    Features of Kustomer

    • Direct integration with social media such as Instagram, Facebook, WhatsApp, and Twitter for instant replies to messages and comments.
    • Actionable data insights like order details, status, and more to serve the customer quickly.
    • Natural language processing detects the customer’s intent and suggests shortcuts to agents.
    • AI to automate repetitive manual work.

    Pricing Plans

    Plan Price
    Enterprise $89 per month / per user
    Ultimate $139 per month / per user

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    Gorgias

    Website www.gorgias.com
    Rating 4.7/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Ecommerce business
    Gorgias - Support Desk Software
    Gorgias – Support Desk Software

    Gorgias is e-commerce-focused support software that helps to solve e-commerce-related problems. Communicate with the customer and solve their query by having all your customer data in front of your screen. Manage the orders, refunds, subscriptions, and many things without switching to different tabs.

    As an e-commerce-centric software, it fetches your e-commerce data from your e-commerce platforms like Shopify, Magento, or big commerce and integrates it with the helpdesk. Alignment of all the previous conversations from different channels at the same interface will help you to know the customer’s perspective more efficiently.

    Features of Gorgias

    • 80+ integration options are available to increase the software capabilities.
    • Each ticket is categorized properly based on the channel it comes from, Like email, live chat, social media, SMS, or voice.
    • Automatic response to common questions like order tracking, refund status, and cancellation.
    • Gauge customer satisfaction with feedback and rating.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Starter Only available for monthly subscription $10/month
    Basic $50/month $60/month
    Pro $300/month $360/month
    Advanced $750/month $900/month
    Enterprise Custom Price Custom Price


    Try Gorgias Now

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    Hiver

    Website Hiverhq.com
    Rating 4.7/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Google Workspace
    Hiver - Gmail-based Customer Service Helpdesk
    Hiver – Gmail-based Customer Service Helpdesk

    Hiver is the first Gmail-based helpdesk that makes it unique from any helpdesk software. It brings simplicity to your business and promotes human-to-human conversation by eliminating chatbots. Focused on providing the user with the best problem-solving experience, it leverages the power of Gmail and its features.

    Since live chat is used widely by customers to ask questions, Hiver has integrated it into Gmail to maintain a seamless workflow. Agents do not need to switch between tools to solve problems. Team collaboration is made easier with features like transcript sharing. It helps other agents know the chat history and context of the problem.

    Features of Hiver

    • Top-notch email management without logging in separately.
    • Monitor the workload on agents in real time and redistribute it in a single click.
    • Empower your agents to solve the query of customers anywhere, anytime through the Hiver iOS and Android app.
    • Get help from any specific agents utilizing the feature @mention.
    • Harvey bot prevents the conversation from reopening by identifying a response like “Thank you”.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Lite Rs800/user/month Rs1100/user/month
    Pro Rs2200/user/month Rs2800/user/month
    Elite Rs3300/user/month Rs4000/user/month

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    Help Scout

    Website www.helpscout.com
    Rating 4.7/5
    Free Trial Available
    Platform Supported Web, Android, iPhone/iPad
    Best For Emails and Live Chats for Growing Companies
    Help Scout - Best Helpdesk Software
    Help Scout – Best Helpdesk Software

    Help Scout helps to provide support to your customers by utilizing its intuitive interface and features. Loaded with all the primary and essential features, it also offers some additional functionalities like instant notification on the browser, custom CSS, custom domain, article suggestions, and much more.

    Providing customers with the best support experience is the primary focus of any help desk software, this tool offers all the essential features to hook the customer throughout the problem-solving journey. It suggests the knowledge base articles to users based on the page URL. In simple words, it offers all the features you need to provide the best customer experience.

    Features of Help Scout

    • iOS and Android apps to manage queries on the go.
    • Search and insert the knowledge base article link without leaving the chat screen.
    • Organize your inbox and assign different tasks to different teams in their inbox.
    • Chat when your team is online and provide other options when they are not.

    Pricing Plans

    Plan Yearly Price Monthly Price
    Standard $20/user/month $25/user/month
    Plus $40/user/month $50/user/month
    Pro $65/user/month Annual only


    Try Help Scout Now

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    Conclusion

    Effectively managing customer support is always a challenging task. However, with the assistance of a cloud-based helpdesk solution, achieving customer satisfaction becomes more attainable. In today’s market, numerous tools are available, making it overwhelming to find the right one. Instead of being swayed solely by the features of different tools, it is essential to focus on their functionalities and determine if they align with your specific needs.

    To gain insights into a tool’s performance, reading user reviews and evaluating real-life scenarios can be immensely helpful. Additionally, taking advantage of free trials offered by vendors allows you to experience the tool firsthand before making a final decision. By following this approach, you can carefully select the perfect tool that suits your requirements and embark on a successful customer support journey.

    FAQs

    What is support desk software?

    Support desk software is a software product that customer service and IT teams use to serve employees or customers. Its core functions are to help service teams systematically manage support requests, provide self-service options, track and report performance and more.

    What are the best Support Desk Softwares?

    The following are the Best Support Desk Software

    • Freshdesk
    • Zendesk
    • HappyFox
    • Intercom
    • SpiceWorks
    • LiveAgent
    • Zoho Desk
    • Jira Service Desk
    • Kustomer
    • Gorgias
    • Hiver
    • Help Scout

    What are the benefits of Support desk software?

    You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, improve overall customer experience Customize and rebrand to suit your business.

    Who can you Support Desk Software?

    Support Desk Software can be used by both big organisations as well as small firms. Support Desk Software helps you to manage customers in one place and Manage your customers in one place.

  • 12 Best Customer Experience Management Software In 2023

    In today’s competitive business landscape, providing exceptional customer experiences has become a key differentiator for companies looking to stand out from the crowd. With the rise of digital channels, it’s becoming increasingly important for businesses to leverage technology to manage and improve customer experiences. That’s where Customer Experience Management (CEM) software comes in.

    Customer experience management refers to collecting, organizing, and tracking customer feedback (both negative and positive). It is necessary to ensure your customer gets a smooth and flawless experience while using your service. Customer experience management software does this job. Different approaches are adopted depending on the type of customer.

    The software that provides tools to handle CEM strategies. By leveraging the data extracted from other software (such as ERP and CRM), CEMS helps paint an overall picture of customers’ purchasing patterns, preferences, feedback, etc.

    In this blog, we’ll take a closer look at some of the best CEM software solutions on the market. We’ll explore their features, benefits, and pricing, to help you make an informed decision about which one is right for your business. So, lets dive in to discover the best CEM software to help you deliver exceptional customer experiences.

    Why Should You Use Customer Experience Management Tools?

    Before researching top customer experience management platforms, you should know about the use cases of CEM tools and when to use them.

    CRM Software Market Revenues Worldwide from 2015 to 2025
    CRM Software Market Revenues Worldwide from 2015 to 2025

    Assigning Teams or Divisions Focusing on Customer Retention

    Allocating resources to perform any task is both time and effort-consuming. So deriving conclusions from customers’ previous experiences helps in achieving the objective of customer retention. CEMS can fulfil this requirement and assist in forming the right team.

    Marketing

    It’s possible to expand influence on social media platforms using management software.

    Word of Mouth Publicity

    Seen as one of the oldest publicity mechanisms, satisfied customers can create a ripple effect by encouraging others to use your business’s product or service. One happy user refers you to the other, and the chain continues. CRMS can help you get that satisfied customer.

    If you are starting a new business here are some tips for How to Make Customers Loyal?

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    1. Freshdesk
    2. Khoros
    3. Totango
    4. Appcues
    5. Yotpo
    6. WalkMe
    7. Zoho CRM Plus
    8. Ask Nicely NPS Software
    9. Userfeel
    10. Bitrix24
    11. Zendesk
    12. Genesys PureCloud

    Freshdesk

    Website www.freshworks.com/freshdesk/
    Rating 4.5/5
    Free Trial NA
    Platforms Supported Web, Android, iPhone/iPad

    Freshdesk - Customer Experience Management Software
    Freshdesk – Customer Experience Management Software

    Freshdesk is a cloud-based help desk software that provides businesses with a range of tools and solutions to manage customer support inquiries and improve the overall customer experience.

    It helps in Customer Experience Management by providing businesses with a cloud-based help desk software that streamlines customer support operations and improves the overall customer experience. With features such as ticket management, collaboration tools, automation, and advanced reporting and analytics, Freshdesk enables businesses to efficiently manage customer inquiries, resolve issues in a timely manner, and track key metrics related to their customer support operations. This helps businesses to identify areas for improvement and make data-driven decisions to improve the overall customer experience, ultimately leading to increased customer satisfaction and loyalty.

    Pricing

    Plan Yearly Price
    Free ₹0
    Growth ₹999/agent/month
    Pro ₹3,599/agent/month
    Enterprise ₹5,699/agent/month


    Try Freshdesk for Free

    Khoros

    Website Khoros.com
    Rating 4.2/5
    Free Trial NA
    Platforms Supported Web, Android, iPhone/iPad

    Khoros - Customer Experience Management Software
    Khoros (previously Lithium) Homepage

    Khoros (previously Lithium) is a customer engagement platform that provides a range of tools and solutions to help businesses manage their online communities, social media accounts, and customer interactions. The platform is designed to help businesses create more meaningful and personalized customer experiences across a variety of channels, including social media, messaging, and online communities.

    It is a solution meant to manage customer interaction via social media while broadening one’s online presence at the same time. A prominent feature of the software is the option to create virtual communities. Apart from this, there are several response/listening solutions, and the users can easily promote their products and services with the help of brand influencers.

    Pricing

    Not provided by vendor. Please contact Khoros directly for pricing information.

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    Totango

    Website www.totango.com
    Rating 4.0/5
    Free Trial Available
    Platforms Supported Web, iPhone/iPad

    Totango - Customer Experience Management Tool
    Totango Homepage

    Totango is a customer success platform that helps businesses optimize their customer journeys and improve customer retention. The platform uses data and analytics to help businesses understand their customers’ behavior and preferences, and provides insights to help businesses deliver personalized and relevant customer experiences.

    The platform, now also available as enterprise-grade software, permits the generation of reports and views from customer data. Some of the parameters used by the software are account management information, product usage statistics, and business context. All of this helps in sending targeted messages to the customers. A notification system named ‘Intercom’ allows the user to get the client status through real-time data. The creation of custom segments can assist in coming up with marketing campaigns and monitoring their performance at the same time.

    Pricing

    Plan Yearly Price
    Community Free
    Starter Annual contract starting at $249/month
    Growth Annual contract starting at $1,099/month
    Enterprise Custom Price

    Appcues

    Website www.appcues.com
    Rating 4.8/5
    Free Trial Available
    Platforms Supported Web, iPhone/iPad

    Appcues - Customer Experience Management Software
    Appcues Homepage

    Appcues is a user engagement platform that helps businesses create and deliver personalized in-app experiences. The platform is designed to help businesses improve user retention, increase customer engagement, and drive conversions by delivering relevant and personalized experiences to their users.

    A point-and-click editor makes the software popular in the CEM segment. Any user not familiar with the process of ‘onboarding’ can formulate product introductions and welcome messages with minimal effort. The software provides the ability to make ‘product tours’ that bridge the interaction between businesses and prospective buyers using language and name as parameters. The software user has complete control over the product tour. If onboarding is not your cup of tea, use Appcues to break this notion!

    In addition, Appcues provides a range of integrations with popular CRM and marketing automation tools, such as Salesforce and HubSpot, to help businesses streamline their user engagement efforts and improve efficiency.

    Pricing

    Plan Yearly Price
    Essentials $249/month
    Growth $879/month
    Enterprise Custom Price

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    Yotpo

    Website www.yotpo.com
    Rating 4.6/5
    Free Trial Available
    Platforms Supported Web

    Yotpo - Customer Experience Management Platform
    Yotpo Homepage

    A content marketing platform developed as a plug-and-play social review app, Yotpo is meant for customer retention and generating new market segments with ease. It helps businesses generate and leverage customer reviews and other user-generated content (UGC) to drive growth and improve customer experiences. The capability of keeping track of each customer who inquires about a good or service or accesses the database is of great use. It aids in usage pattern generation to develop marketing campaigns. Software users can also produce product reviews that assist in sales generation. The application of USP is the capability of capturing user-generated content on Instagram, which helps in user conversion.

    Pricing

    Plan Yearly Price
    Essential Free
    Growth Starting at $19/month
    Premium Custom Price

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    WalkMe

    Website www.walkme.com
    Rating 4.4/5
    Free Trial Not Available
    Platforms Supported Web, Android, iPhone/iPad

    WalkMe - Best Customer Experience Management Platform
    WalkMe Homepage

    A customer engagement platform that makes navigating across websites and new software simple, WalkMe is a cloud-based solution rich with features. It includes notification bars and pop-up balloons. First-time visitors to your website can know which actions to prioritize while navigating through this CEM solution. The ‘Shoutouts’ feature of WalkMe notifies visitors about important messages, which helps to promote services and changes.

    The platform is designed to help businesses create interactive and engaging experiences that guide users through complex workflows and processes, driving user satisfaction and business outcomes.

    Pricing

    They offer custom pricing plans. Please contact WalkMe for pricing details.

    Zoho CRM Plus

    Website www.zoho.com/crm/crmplus/
    Rating 4.4/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    Zoho CRM Plus Homepage
    Zoho CRM Plus – best customer experience management software

    Zoho CRM Plus is a customer relationship management (CRM) software suite that provides businesses with a range of tools to manage their customer interactions and improve their overall customer experience. The platform is designed to help businesses streamline their sales, marketing, and customer service processes, and to provide a seamless, personalized experience for their customers across all touchpoints.

    It allows you to teach people on the phone, via live chat, email, social media, and even in person to help businesses provide personalized and responsive support to their customers. Also, there is visitor tracking and email – analytics, which you can use to see what your customer is watching. It can help you to close the deal with them.

    Pricing

    Plan Monthly Price
    Standard $50/user/month
    Professional $80/user/month
    Enterprise $120/user/month


    Try Zoho CRM Plus For Free

    Ask Nicely NPS Software

    Website www.asknicely.com/nps-software
    Rating 4.6/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    AskNicely - top customer experience software
    AskNicely Homepage

    Ask Nicely is a Net Promoter Score (NPS) software platform designed to help businesses measure and improve their customer satisfaction levels. The platform provides businesses with a range of tools to gather customer feedback, analyze the results, and take action to improve their overall customer experience.

    It gives you real-time customer feedback based on their experience and purchase. It automatically mails a set of a questionnaire consisting of two questions that the customers can answer quickly. It will help you to understand customer feedback, unsatisfied customers and their problems, online reviews, etc.

    Pricing

    They offer custom pricing plans. Please contact Ask Nicely for pricing details.

    Userfeel

    Website www.userfeel.com
    Rating 4.6/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    Userfeel Homepage
    Userfeel – customer experience management tool

    Userfeel is a user testing platform designed to help businesses improve their website and app user experience. The platform allows businesses to gather feedback from real users through video and audio recordings, as well as written feedback.

    Consisting of more than 150,000 qualified testers in 40 speaking languages, it is an easy app to test the usability of the websites and apps.

    The app gives a great feature which is videos of actual customers expressing their thoughts about your company, from which you can access a lot of feedback.

    Pricing

    Pay-As-You-Go Plan Pricing Per Session
    60 minute unmoderated with your tester $30
    60 minute moderated with your tester $60
    20 minute unmoderated with Userfeel panel $60
    40 minute unmoderated/moderated with Userfeel panel $120
    60 minute unmoderated/moderated with Userfeel panel $180

    Bitrix24

    Website www.bitrix24.in
    Rating 4.1/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    Bitrix24 - cem software
    Bitrix24 Homepage

    Bitrix24 is a customer relationship management (CRM) and project management platform designed to help businesses manage their customer interactions, projects, and workflows. The platform includes a range of tools for communication, collaboration, and automation, making it a popular choice for small and medium-sized businesses.

    It is used by 10 million businesses worldwide, it is one of the best apps for free customer experience and customer relationship management platforms.

    It is another customer experience management platform that provides unlimited leads, deals, contacts, companies, quotes, invoices, and appointment scheduling. It also comes with email marketing and telephony. It is available in 18 different languages.

    Pricing

    Plan Yearly Price
    Free Rs.0
    Basic Rs. 3,490/month
    Standard Rs. 6,990/month
    Professional Rs. 13,990/month

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    Zendesk

    Website www.zendesk.com
    Rating 4.4/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    Zendesk - Best Customer Experience Management Software
    Zendesk Homepage

    Zendesk is a cloud-based customer service software company that provides a variety of tools and solutions for businesses to manage and improve their customer support operations. Zendesk helps in Customer Experience Management by providing businesses with tools and solutions to improve their customer support operations. It offers multichannel support, efficient ticket management, automation, analytics, and CRM capabilities to ensure that businesses can provide a seamless and effective customer experience. This, in turn, helps businesses to increase customer satisfaction and loyalty, and ultimately drive business growth.

    It is used by small dorm rooms to established companies, Zendesk has a name. It builds a help desk, call centre, and live chat software for better customer relationships. It has customers in 160 countries and territories.

    Pricing

    Plan Yearly Price
    Team US$ 19/user/month
    Growth US$ 49/user/month
    Professional US$ 99/user/month

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    Genesys PureCloud

    Website www.genesys.com
    Rating 4.3/5
    Free Trial Available
    Platforms Supported Web, Android, iPhone/iPad

    Genesys - Best customer experience management platform
    Genesys Homepage

    Genesys PureCloud is a cloud-based contact center and customer experience solution. It is designed to help businesses of all sizes to manage customer interactions across multiple channels, including voice, email, chat, and social media.

    Progressive IT and contact base operations that prefer rapid delivery use Genesys PureCloud. It is an in-one cloud contact centre solution. It provides 24/7 online support. It helps to manage and understand a smooth customer journey through all communication, voice, chat, email and text messages, and more.

    The boom in CEM or CMX means more options to choose from. Even though the company’s motto is still “connecting people, process, and technology,” the variety of customer management tools suggests that there is something for every business needs!

    How to Setup Call Flows with Genesys PureCloud

    Pricing

    Plan Monthly Price
    Genesys Cloud CX 1 – Voice $75 monthly USD
    Genesys Cloud CX 2 – Digital $90 monthly USD
    Genesys Cloud CX 2 – Digital + Voice $110 monthly USD
    Genesys Cloud CX 3 – Digital + WEM $130 monthly USD
    Genesys Cloud CX 3 – Digital + WEM + Voice $150 monthly USD

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    Conclusion

    Statista predicts customer relationship management software will generate $69.13 billion in revenue in 2022. By 2027, the market volume will reach $120.30 billion, representing an annual growth rate of 11.72% (CAGR 2022-2027).

    There are many Customer Experience Management (CEM) software solutions available in the market today, each with its own set of features and capabilities. When selecting the best CEM software for your business, it’s important to consider your specific needs and requirements, as well as your budget. The suitable CEM software for your business will improve your and your customers’ relationship. It ensures your customer gets a smooth and flawless experience while using your service. Customer satisfaction and retention are crucial for business growth.

    FAQs

    What is Customer Experience Management?

    Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.

    What is the difference between CRM and CEM?

    While CEM is about creating the best customer experience, CRM is about managing relationships while focusing on maximizing revenues. CRM is a tool geared to manage and analyze customer information, while CEM is a tool geared to enable and enhance customer interactions.

    Why is CEM important?

    CEM is important because it blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer-centricity.

    Which is the best customer experience management software?

    Zoho CRM, Zendesk, WalkMe, Yotpo, and Totango are some of the best customer experience management software.

  • Top Outbound Call Center Software

    In today’s business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in determining a company’s success.

    As a business, bringing in, the potency of outbound call center services becomes necessary. It is where business agents make outbound calls to potential customers. However, choosing the best service provider can be a confusing task. To simplify your search, we have compiled a list of the top 10 outbound call center software that can enhance your business’s performance.

    RingCentral Contact Center
    Five9
    ZenDesk
    Aircall
    Vonage
    Avaya
    Zoho Desk
    Hubspot
    Cloudtalk
    Dialpad

    RingCentral Contact Center

    Website Ringcentral.com
    Ranking 3.9 out of 5
    Best For All Businesses

    Best Outbound Call Center Software
    RingCentral Contact Center – Best Outbound Call Center Software

    RingCentral Contact Center is a cloud-based call center service that offers a wide range of features, including automatic call distribution, call recording, and real-time reporting. The service also offers integrations with popular business applications such as Salesforce and Zendesk. Apart from it, you may get auto-dialer, agent scripts, etc. Before you consider it for your business, here are the pros and cons to look for:

    Pros:

    • Automatic call recording for training purposes
    • Real-time data analysis available
    • Video meetings
    • CRM integrations
    • Advanced call handling features like barge, whisper, etc.

    Cons:

    • Customer support has been questionable
    • Call quality suffers from noise
    • Call blocks and drops have been reported

    Pricing:

    Contact the sales team for a quotation. Taking plans for a higher number of users will come with a discount.

    Five9

    Website Five9.com
    Ranking 4 out of 5
    Best For Small to Medium Businesses

    Best Outbound Call Center Software
    Five9 – Best Outbound Call Center Software

    Five9 offers excellent easy-to-communicate solutions to businesses through its outbound call services. Some of the features of their outbound calling solutions include ACD, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, etc. Here are the pros and cons to consider before going for Five9:

    Pros:

    • On-screen caller data available
    • CRM integration
    • Their voice quality has been good
    • Use of Practical AI to enhance productivity
    • Intelligent routing

    Cons:

    • No free trial involved
    • Call drop has been reported
    • Their price might not be affordable for some

    Pricing:

    Contact the sales team of Five9 for a quotation.

    ZenDesk

    Website Zendesk.com
    Ranking 4.3 out of 5
    Best For Medium to Large Businesses

    Zendesk is one of the renowned names in the field of outbound calling. Using their services, you can easily make sales through phones, conduct research, provide phone support for your premium customers, or reach out to existing customers for renewals. Their outbound calling features include SSO, hot desk, IVR, call recording, click-to-call, omnichannel integration, mute and call forwarding, data analysis, etc. Here are the pros and cons to consider:

    Pros:

    • No setup fee involved
    • Less customer waiting time
    • Simple and fast customer follow-up
    • Simple interface, good mobility, and ease of access
    • Reasonably priced
    • Provides numerous useful business features

    Cons:

    • Can be a bit complex to learn
    • Phone lagging has been reported
    • Call transfer could be troublesome

    Pricing:

    Here are the pricing packages offered by Zendesk.

    Plan Price
    Suite Team $49 agent/month
    Suite Growth $79 agent/month
    Suite Professional $99 agent/month

    Aircall

    Website Aircall.io
    Ranking 4.3 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Aircall – Best Outbound Call Center Software

    Aircall is best for companies looking to enhance the sales team’s productivity. Their software provides smooth integration with CRMs and helpdesk, which can be a bit troublesome for many. Above it, you may get several useful features like IVR, conference calls, call notes, call automation, call monitoring, etc. Their calls, however, be limited to US and Canada. Here are the pros and cons to look for:

    Pros:

    • Free trial is available
    • Call clarity has been hailed by many
    • Provides an excellent mobile app
    • Integration with HubSpot
    • Public number for customers and contacts
    • Call routing and IVR
    • Upfront pricing

    Cons:

    • There could be some setup fees
    • Dashboard could be a bit clunk
    • Their chrome extension is buggy
    • Customer service has been reported as poor

    Pricing:

    Plan Price
    Essential $30 user/month
    Professional $50 user/month

    Vonage

    Website Vonage.com
    Ranking 4.3 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Vonage – Best Outbound Call Center Software

    Vonage has been an excellent outbound call service provider that offers powerful features to enhance customer experience. The best thing about Vonage is that it is customizable and you can scale your business according to your needs. Although integration is not a problem with Vonage, you might face troubles with Salesforce. Here are the relevant pros and cons:

    Pros:

    • Provides excellent features like IVR, ACD, click-to-call, recordings, routing, etc.
    • Excellent phone app
    • Voice quality is great
    • Softphone and click-to-dial options work great
    • Useful add-ons available
    • Good admin console
    • User interface is excellent and easy for both admins and users

    Cons:

    • A delay in audio has been reported by some
    • Occasional call drops and disconnections
    • Poor customer service
    • No free trial provided

    Pricing:

    Domestic Calling International Calling
    Make a call to a landline number $0.0043 per minute Make a call $0.0138 per minute
    Make a call to a mobile number $0.0043 per minute
    Receive a call $0.0043 per minute Receive a call $0.0048 per minute

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    Avaya

    Website Avaya.com
    Ranking 4.1 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Avaya – Best Outbound Call Center Software

    Founded in the year 2020, Avaya has claimed its spot in the top cloud calling companies and is a global provider of business communications solutions.  Their system allows businesses to make and receive calls, as well as send and receive voicemail, all through the cloud. This means that businesses can access their phone system from any location, as long as they have an internet connection. Here are the pros and cons to look for:

    Pros:

    • Provides call automation
    • Allows database sharing through the cloud
    • Good workforce management for big companies
    • Their data precision has been hailed by many
    • Affordable pricing

    Cons:

    • Call recording quality is questionable
    • No self-service
    • Might be slow at times

    Pricing:

    Plan Pricing
    Digital $48 user/month
    Voice $83 user/month
    All Media $125 user/month

    Zoho Desk

    Website Zoho.com/desk
    Ranking 4.4 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Zoho Desk – Best Outbound Call Center Software

    Zoho Desk is a customer service software that provides businesses with a wide range of services to help them manage their customer interactions and support operations. Some of the key services offered by Zoho Desk include ticketing, chat and email support, knowledge management, integration, automation, mobile app, reporting, analysis, etc. Here are the pros and cons if you want to consider Zoho Desk for outbound call center services:

    Pros:

    • Features like call logging recording, holding, muting, etc.
    • Provides integration
    • Call queue management
    • Better team collaboration
    • Excellent dashboard that is easy to understand and use
    • Better ticket management

    Cons:

    • Might create issues if workflow increases
    • Workflow sees interruption
    • Data privacy has been a concern here
    • No automation setup
    How To Use Zoho Desk?

    Pricing:

    Plan Pricing
    Team Up to 10 users $100 /month, billed annually
    Office Up to 30 users $300 /month, billed annually
    Corporate Up to 100 users $1000 /month, billed annually

    Hubspot

    Website Hubspot.com
    Ranking 4.5 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Hubspot – Best Outbound Call Center Software

    HubSpot is a comprehensive marketing, sales, and service platform that helps businesses grow and streamline their operations. HubSpot’s key services include marketing automation, service and support, reporting and analytics, integrations, conversation routing, etc. Here are the pros and cons to consider:

    Pros:

    • Provides useful features like live chat, automation, video messaging, email health reporting, etc.
    • Good all-in-one software
    • Excellent UI
    • Centralized contact management is there
    • Data reliability
    • Good voice quality

    Cons:

    • Might be a bit expensive
    • Annual contracts even if you cancel early
    • Poor customer support has been reported

    Pricing:

    Plan Pricing
    Starter $45/month
    Professional $360/month
    Enterprise $1200/month

    Cloudtalk

    Website Cloudtalk.io
    Ranking 4.2 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Cloudtalk – Best Outbound Call Center Software

    In 2020, this company was awarded one of the best call center tools. Cloudtalk can provide you with numbers for more than 140+ countries if you have global customers. Apart from it, there are features like virtual phone numbers, auto-attendants, call recording, SMS, integrations, mobile app, etc., that make it an excellent company. Here are the pros and cons to look for:

    Pros:

    • Free trial is provided
    • Virtual phone numbers for over 140 countries
    • Call recording
    • Call tagging
    • Better integration with over 2500+ software
    • Comparatively cheaper than its competitors.

    Cons:

    • No MMS available
    • 1 to 1 video meeting is not allowed
    • Basic plan doesn’t have SMS
    • Limited audio conferencing

    Pricing:

    Outbound calling is included in the custom plan.

    Dialpad

    Website Dialpad.com
    Ranking 4.4 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Dialpad – Best Outbound Call Center Software

    Dialpad is an outbound cloud calling company that provides businesses with a range of phone and communication services. They offer a variety of features such as call routing, call recording, and analytics to help businesses improve their customer interactions. Dialpad also offers a mobile app for employees to make and receive calls on the go, and integrations with popular productivity tools like Salesforce and G Suite.

    Pros:

    • Offers AI scripts for common questions
    • Features like smart dialer, call history, sentiment analysis, in-queue call-back, etc.
    • Provides internal MVP communication
    • Clear sound quality

    Cons:

    • Poor phone activation and deactivation
    • Desktop integration could be troublesome for a few
    • It might fail to filter spam calls
    • No free trial

    Pricing:

    Request a quotation from their website.

    Conclusion

    Outbound call centers are essential for businesses because they allow companies to proactively reach out to their customers and potential customers. This can be a powerful way to generate new leads, build relationships, and increase sales. Outbound call centers can also help businesses gather valuable information about their target market, which can be used to improve products and services. Before choosing an outbound call center company, you must always make a list of your requirements. If you need a free trial, you may go for Aircall or Cloudtalk; if you need a company with trust and experience, go for ZenDesk, Hubspot, RingCentral, or Avaya; if finance is your concern, get quotations from different companies and see which one suites you best.

    FAQs

    What is an Outbound Call Center?

    Outbound call centers tend to make more calls than they receive. Their main focus is reaching out to customers, making sales, and publicizing the company.

    What are the main features of an Outbound Call Center service?

    The main features of an Outbound Call Center service include call routing, call recording, auto attendants, conversation routing, automatic call distribution, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, and others.

    Is there a free trial provided by any Outbound Call Center service?

    Aircall and Cloudtalk are providers of Outbound Call Center Software that offer free trials for prospective clients to ensure a perfect fit for their business needs.

    What are the top Outbound Call Center Services?

    Below is the list of best Outbound Call Center Services:

    • RingCentral Contact Center
    • Five9
    • Zendesk
    • Aircall
    • Vonage
    • Avaya
    • Zoho Desk
    • Hubspot
    • Cloudtalk
    • Dialpad

  • Top 15 Freshdesk Alternatives to Try Once

    Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.

    Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.

    Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.

    ProPofs Help Desk
    Zendesk
    Help Scout
    Zoho Desk
    HubSpot Service Hub
    SpiceWorks
    Intercom
    HappyFox Help Desk
    Front
    LiveAgent
    Kustomer
    SysAid
    Gorgias
    Sales Service Cloud Salesforce
    Atera

    ProPofs Help Desk

    Ratings 4.8
    Pricing Pricing Starts From $10 per month/user
    Website www.proprofsdesk.com

    ProPofs Help Desk -Freshdesk Alternative
    ProPofs Help Desk -Freshdesk Alternative

    ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.

    Features

    • Ticketing Management
    • SLA management
    • Customer email management
    • Customer support service
    • Customer complaint management support
    • Customer interaction Management service
    • Customer communication management software
    • Omnichannel Help desk

    Zendesk

    Ratings 4.3
    Pricing Pricing Starts From $49/month With 14 Days Free Trial
    Website www.zendesk.com

    Zendesk - Freshdesk Alternative
    Zendesk – Freshdesk Alternative

    ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.

    The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.

    Features

    • Real-time updates
    • Ticketing management
    • CRM solutions
    • Live chat software
    • Reporting and analysis
    • Agent collaboration
    • Custom views
    • SLA management

    Help Scout

    Ratings 4.4
    Pricing Pricing Starts From $20/month
    Website www.helpscout.com

    Help Scout - Freshdesk Alternative
    Help Scout – Freshdesk Alternative

    Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.

    Features

    • Shared inbox
    • Knowledge Base
    • Integration
    • Messages and Live chat
    • Reporting & Analysis
    • Customer Management Workflows

    Zoho Desk

    Ratings 4.4
    Pricing Pricing Starts From $10/month
    Website www.zohocorp.com

    Zoho Desk - Freshdesk Alternative
    Zoho Desk – Freshdesk Alternative

    If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.

    Features

    • Ticketing Management
    • ZIA
    • Self-services
    • Agent Productivity
    • Automation
    • Extensibility
    • Insights and Impact
    • Customization
    • Security

    HubSpot Service Hub

    Ratings 4.4
    Pricing Free Plan With Limited Features and Pricing Starts From $45/month
    Website www.hubspot.com

    HubSpot service hub - Freshdesk Alternative
    HubSpot service hub – Freshdesk Alternative

    HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.

    Features

    • Automation
    • Integration
    • Ticketing system
    • Email marketing
    • Live Chats
    • Reporting and Analysis
    • Customer service management
    • Team Management
    • Knowledge Base

    SpiceWorks

    Ratings 4.5
    Pricing Free
    Website www.spiceworks.com

    SpiceWorks - Freshdesk Alternative
    SpiceWorks – Freshdesk Alternative

    SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.

    One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.

    Features

    • IT tickets management
    • Email organization
    • Inventory online
    • CRM marketing
    • User-friendly portal
    • Custom report management
    • Customer experience

    Intercom

    Ratings 4.6
    Pricing Pricing Starts From $79/month
    Website www.intercom.com

    Intercom - Freshdesk Alternative
    Intercom – Freshdesk Alternative

    One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.

    Features

    • Audience segmentation
    • Automated Answers
    • Outboxed Messages
    • Customer data
    • Management tools
    • Live Chats
    • Massage Tagging
    • User event tracking

    HappyFox Help Desk

    Ratings 4.6
    Pricing Pricing Starts From $39/month
    Website www.happyfox.com

    HappyFox Help Desk - Freshdesk Alternative
    HappyFox Help Desk – Freshdesk Alternative

    HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.

    Features

    • Ticketing management
    • Self-service
    • Automation
    • Help desk Reporting
    • Integration
    • Knowledge Base
    • Task management
    • Administration
    • Security
    • Customization

    Front

    Ratings 4.6
    Pricing Pricing Starts From $19/month
    Website www.getfront.com

    Front - Freshdesk Alternative
    Front – Freshdesk Alternative

    This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.

    Features

    • Universal Inbox
    • Integration
    • Team Collab
    • Email Marketing
    • Multi-channel Marketing
    • Shared Inbox
    • Complaint Management
    • Workflow Management
    • Customer management
    • Real-time analytics

    LiveAgent

    Ratings 4.5
    Pricing Has a Free Plan and Paid Plans Starts From $12.99/month
    Website www.liveagent.com

    LiveAgent - Freshdesk
    LiveAgent – Freshdesk

    From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.

    Features

    • Marketing Automation
    • Landing Pages
    • Email Marketing
    • 360 Degree Customer View
    • Appointment Scheduling Software
    • Contact Management Software
    • Web Form
    • CRM Data
    • Live Chat Software

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    Kustomer

    Ratings 5
    Pricing Paid Plans Starts From $89/month
    Website www.kustomer.com

    Kustomer - Freshdesk Alternative
    Kustomer – Freshdesk Alternative

    Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.

    Features

    • Ticket creation User experiences
    • Automated response
    • Workflow
    • Ticket collaboration
    • Customer database
    • Customer user profiles
    • Real-time notifications
    • Email marketing
    • Screencasts

    SysAid

    Ratings 4.5
    Pricing Paid Plans Starts From $1200 Assets/year
    Website www.sysaid.com

    SysAid - Freshdesk Alternative
    SysAid – Freshdesk Alternative

    If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.

    Features

    • Service Automation
    • Workflow automation
    • Incident Management
    • Problem Management
    • AI service Desk
    • Task Automation
    • Network Discovery
    • Reporting
    • Self-service automation
    • Asset Management
    • Ticketing system
    • Service Orchestration
    • BI analytics
    • Configuration Management Database

    Gorgias

    Ratings 4.6
    Pricing Paid Plans Starts From $10/month
    Website www.gorgias.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.

    Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.

    Features

    • Alerts / Escalation
    • Automated Routing
    • Batch Communications
    • Call Center Management
    • Canned Responses
    • Case Management
    • Chat/Messaging
    • Communication Management
    • Contact Management
    • Customer Complaint Tracking
    • Customer Database
    • Customer Segmentation
    • Email Management
    • Feedback Management
    • Help Desk Management
    • Interaction Tracking

    Salesforce

    Ratings 4.3
    Pricing Paid Plans Starts From $25/month
    Website www.salesforce.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.

    Features

    • Automation
    • Account and Contact management
    • Opportunities management
    • Lead Management
    • Forecast and reporting
    • Workflow
    • Real estate CRM for real-time agents
    • CRM email connector

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    Atera

    Ratings 4.8
    Pricing Paid Plans Starts From $99/month
    Website www.atera.com

    Atera - Freshdesk Alternative
    Atera – Freshdesk Alternative

    Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.

    Features

    • Remote monitoring and management
    • Professional services automation
    • Remote access
    • Patch management
    • Helpdesk
    • Network discovery
    • Integrations
    • AI ticket tagging
    • Knowledge base
    • Customer onboarding

    Conclusion

    These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.

    FAQs

    Is Freshdesk a CRM tool?

    Yes, Freshdesk is a CRM tool that also provides customer support solutions.

    Is Freshdesk on AWS?

    Yes, Freshdesk is also available on AWS.

    Is Freshdesk still free?

    Freshdesk is not completely free software, but it does provide 21 free trials after signing up.

    What is similar to Freshdesk?

    Zendesk is very much similar to Freshdesk as its alternate option.

  • 10 Best AI-Powered Chatbot Tools For 2023

    Chatbots are a useful and convenient tool for businesses and organizations to communicate with their customers or users. They allow for efficient and immediate responses to inquiries and can even handle tasks and transactions automatically. Chatbots have become increasingly popular in recent years due to their ability to provide quick and efficient customer service, assist with tasks, and improve overall user experience.

    Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience. With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.

    Chatbot marketing can be daunting, but with the help of chatbot platform tools, building and deploying a chatbot on your website and messaging applications are now quick and simple. In this blog, we will introduce some of the top AI chatbot tools available and discuss their key features, pricing, and limitations. Whether you’re a small business owner looking to improve customer service or a huge enterprise seeking to supercharge your marketing, there is a tool on this list for you.

    What is a Chatbot?
    How do Chatbot works?
    10 Most Popular AI Chatbot Saas Tools

    1. Chatfuel
    2. Chatbot
    3. IntelliTicks
    4. Zendesk Chat
    5. Botsify
    6. ManyChat
    7. Tawk.to
    8. Freshchat
    9. Intercom
    10. Tidio

    What is a Chatbot?

    Chatbots are, essentially, intelligent programs that are capable of having conversations with humans. They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions. You can find these interactive chatbots in apps, online messaging platforms, and on websites.

    Chatbots are created using a series of if-then statements programmed into a chatbot builder. It is not necessary to be a coding expert to build even the most complex chatbots.

    How do Chatbot works?

    Chatbots work by using natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input. They are programmed with a set of rules and responses that allow them to understand and respond to specific keywords or phrases.

    How chatbot works
    How chatbot works

    When a user interacts with a chatbot, the bot will first analyze the user’s input to determine the intent behind the message. It will then match the intent with a predefined set of rules and responses, and provide a suitable response to the user. Whenever you customize a chatbot, there is a proper flow you build which is much similar to A/B testing.

    The chatbot also uses machine learning to learn from user interactions and improve its understanding of language over time. It also accesses external data sources to provide more accurate responses to users.

    Here is a list of the most popular AI chatbot programs for your website and other platforms:

    Chatfuel

    Rating 4.3/5
    Best for Chatbot Platform for Messenger
    Pricing Model Per Feature
    Free Free Trial and Free Version
    Chatfuel - Chatbot Platform for Facebook
    Chatfuel – Chatbot Platform for Facebook

    Chatfuel was founded in 2015 to make bot-building easy for anyone. Today, it is the leading platform for building bots on Facebook Messenger, Instagram, and websites. In fact, it is one of the most popular chatbot software brands around the globe. Chatfuel enables businesses to boost sales, craft personalized marketing campaigns, and automate customer support. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of its largest customers include Adidas, TechCrunch, T-Mobile, LEGO, Golden State Warriors, and many others.

    Features:

    • It is powered by artificial intelligence (AI), which allows you to automatically provide the answers to the most commonly asked questions by your customers.
    • You can hand over the conversation to a human agent in case your online bot isn’t able to answer the question appropriately.
    • It ensures that you never miss a chat with your customers and you can continue to provide them with the support they need.
    • In case you don’t have the time to create your online chatbot using Chatfuel’s software solution, their agency can help you create it too.

    Pros:

    • Free templates
    • Free plan is available
    • Video tutorials are available
    • Integration with zapier, calendly, and stripe
    • Captures feedback
    • Analytics
    • Customizable chat widget

    Cons:

    • Mobile app is not available
    • Poor documentation

    Pricing:

    This popular intelligent AI chatbot platform has a Trial Plan which is FREE for companies that are just starting. If you’re looking for advanced features, then their paid plans i.e. Entrepreneur, Startup, Small Business plan might be more suitable for you. Look at the pricing details of each plan below:

    Plan Pricing
    Trial Free
    Entrepreneur $14.99 per month
    Startup $24.99 per month
    Small Business $59.99 per month

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    Chatbot

    Rating 4.7/5
    Best for All-in-one Chatbot Platform
    Pricing Model Flat Rate
    Free Free Trial
    ChatBot - All-in-one Chatbot Platform
    ChatBot – All-in-one Chatbot Platform

    ChatBot helps you to create stunning chatbots with a drag-and-drop interface or apply a template and customize it as needed. You can design smooth conversational experiences to build better relationships with your customers and grow your business. With easy one-click integration, ChatBot can be used on various platforms and channels such as Facebook Messenger, Slack, LiveChat, WordPress, and more. This is also a useful tool for sending automated replies that will motivate people to talk and engage.

    Features:

    • Delight your customers with intuitive menus, clickable elements, images, GIFs, and much more.
    • Segment users, validate answers, and organize data behind the scenes.
    • Customize the look and feel to match your brand style and website design.
    • Flexibly connect with third-party apps using webhooks and a fully open API.
    • Connect with more people across channels and platforms. Integrate with apps you use and love.
    • Keep chats natural with AI context management – chatbots will stay on topic and go with the flow of the conversation.

    ChatBot Demo

    Pros:

    • 14-day free trial
    • Ready-to-use templates
    • Visual editor
    • Wide range of integration
    • Huge learning resources
    • Customizable chat widget
    • Reports and analytics

    Cons:

    • Free plan is not available
    • Mobile app is available

    Pricing:

    ChatBot provides you with four pricing options – Starter, Team, Business, and Enterprise. Look at the pricing details of each plan below.

    Plan Pricing
    Starter $52/month billed annually or $65 month-to-month
    Team $142/month billed annually or $169 month-to-month
    Business $424/month billed annually or $499 month-to-month
    Enterprise Custom plans

    IntelliTicks

    Rating 4.6/5
    Best for AI-Powered Live Chat platform
    Pricing Model Per User
    Free Free Trial and Free Plan
    IntelliTicks - AI-Powered Chatbot Saas Tools
    IntelliTicks – AI-Powered Chatbot Saas Tools

    Intelliticks is a powerful chatbot that offers businesses unparalleled insights into customer behavior. It has the ability to provide personalized recommendations to customers based on their individual preferences. It offers a wide range of analytics tools that allow businesses to track customer engagement over time. This includes detailed reports on customer behavior, as well as real-time analytics that provide a snapshot of customer engagement at any given moment.

    Features:

    • Talk to your website visitors 24×7 even when your agents are sleeping.
    • Monitor automated chats and overtake if needed or if it is a HOT lead.
    • Let AI answer repeated queries from prospects.
    • Lead Prioritization by identifying who is a hot, warm, or cold lead in the live traffic.
    • Peek into the lead’s mind.
    • Easy to understand lead insights.
    • Integrate with your CRM – Get all your Leads & Conversation data directly in your favorite tools.
    • Analyze & Optimize – Get a detailed report on what converts visitors to leads.

    Pros:

    • Free plan is available
    • Community support
    • Free trial plan on paid plan
    • Pre-built templates
    • Easy integration with CRM and zapier
    • Documentation and help center
    • Mobile app is available

    Cons:

    • Limited customization
    • Multi-language support is not available

    Pricing:

    IntelliTicks has one Free Forever plan and three pricing options with advanced features including– Starter, Standard, and Plus. Look at the pricing details of each plan below.

    Plan Pricing
    Free $0 free forever
    Starter $20 per month, billed yearly or $25 per month, billed monthly
    Standard $80 per month, billed yearly or $99 per month, billed monthly
    Plus $240 per month, billed yearly or $299 per month, billed monthly

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    Zendesk Chat

    Rating 4.2/5
    Best For Simple and Easy-to-Use Live Chat Software
    Pricing Model Per User
    Free Free Trial
    Zendesk Chat - Chatbot Saas Tools
    Zendesk Chat – Chatbot Saas Tools

    Zendesk Chat is a live chat platform that lets businesses provide real-time customer support across web, mobile, and messaging channels. Zendesk Chat includes live chat, conversation history, quantitative visitor tracking, analytics, and real-time data analysis. Reduce customer wait times by using skills-based routing to bring the right agent to the customer and allow chatbots to tackle common questions immediately. Use proactive triggers to rescue lost customers and increase conversions on your website. Automatically create tickets from each chat interaction by enabling chat with its help desk solution today.

    Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. Zendesk Chat allows you to generate tickets automatically from every conversation.

    Features:

    • Anticipate customer questions and offer help when—and where—they need it most with chat support.
    • Send targeted and behavior-based messages to customers.
    • Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
    • Use chat ratings to gather feedback and continue to improve your performance.
    • Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
    • Integrate AI-powered bots into Chat using API.

    Introduction to Zendesk Chat (for beginners)

    Pros:

    • Free trial is available
    • Flow builder
    • Widget customization
    • Mobile app is available
    • Huge integration option
    • Advanced analytics and reporting
    • Community forum
    • Learning resources

    Cons:

    • Same color code for all chats
    • Quite expensive

    Pricing:

    Zendesk chat offers a Free plan and three pricing plans including – Team, Professional, and Enterprise. Look at the pricing details of each plan below.

    Plan Annual Subscription Monthly Subscription
    Lite $0 $0
    Team $14 per agent per month $19 per agent per month
    Professional $29 per agent per month $35 per agent per month
    Enterprise $59 per agent per month $70 per agent per month

    Botsify

    Rating 4.4/5
    Best For AI-Enabled Live Chat Software
    Pricing Model Per Feature
    Free Book a Demo & Get a Free Trial
    Botsify - Chatbot Saas Tools
    Botsify – Chatbot Saas Tools

    Botsify is an AI-powered live chat system for businesses, allowing them to provide excellent customer service and boost sales. It supports text, audio, video, AR, and VR on all major messaging platforms. Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding. The drag-and-drop interface makes it simple to design templates for your chatbot. Apple and Shazam are among the many big companies that use Botsify to create their chatbots.

    Features:

    • Has an easy-to-use drag-and-drop UI.
    • Powered by AI and machine learning.
    • It allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
    • Introduces conversation forms using which you can collect information about your leads through chatbot conversations.
    • Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.

    Pros:

    • 100+ integration option
    • Multi-language support
    • 14-day free trial is available
    • Chatbot builder
    • Lead Generation Conversational Forms
    • Omnichannel platform

    Cons:

    • Free plan is not available
    • Poor support

    Pricing:

    Botsify offers three pricing plans including – “Do it yourself” plan, the “Done for you” plan, and the “Custom” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Do it yourself $490 (Billed Annually & save 2 months) $49 per month
    Done for you $1490 (Billed Annually & save 2 months) $149 per month
    Custom Custom Price Custom Price

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    ManyChat

    Rating 4.8/5
    Best For Chat Marketing
    Pricing Model Flat Rate
    Free Free Version
    ManyChat - Chatbot Saas Tools
    ManyChat – Chatbot Saas Tools

    ManyChat is a robust communication tool that helps businesses to automate conversations with customers.

    It is a valuable tool for customer service, sales, and marketing. With its automation capabilities, targeted messaging, lead capture, e-commerce integration, and tracking features, it can be used for a variety of purposes. Its omnichannel nature will help to connect this tool with popular social media sites and e-commerce platforms.

    Features:

    • Respond to buyers instantly on their phones, show them the products that fit them best, and get them to buy—all inside of Facebook Messenger or on your website.
    • Guide product selection and complete sales transactions, all within Messenger.
    • Connect with Shopify and recover lost sales.
    • Leverage social media conversations and customer responses to promote products and send coupons.
    • Use the E-commerce dashboard, which automatically pulls metrics from Shopify, to understand what converts best, and track earnings, average revenue, purchases per buyer, and unique buyers.
    • Intuitive drag-and-drop interface.

    Pros:

    • Free plan is available
    • Integration with Hubspot, MailChimp, Shopify, and more
    • Easy to use
    • Video tutorials are available
    • Flow builder
    • Provide free training

    Cons:

    • Lack of better documentation
    • Poor customer support

    Pricing:

    ManyChat offers two plans – Free and Pro Plan. Look at the pricing details of the Pro plan below.

    Plan Pricing
    Free $0 per month
    Pro $15 per month

    Tawk.to

    Rating 4.6/5
    Best For Free Live Chat Tool
    Free Completely Free
    Tawk.to - Chatbot Saas Tools
    Tawk.to – Chatbot Saas Tools

    Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. More than 250000 companies use this chatbot tool to provide real-time support and service to their customers. Tawk.to is the most popular chat tool in the world and holds an impressive 98% customer satisfaction rating. Keep in contact with customers through live chat, track incidents with a built-in ticketing system, and put together an easy-to-use help center – all at no cost. Never lose another lead or sale again, with Tawk.to you can monitor and chat with your website visitors when they need it most.

    How to install and get started with Live Chat App Tawk.to

    Features:

    • Real-Time Monitoring
    • Native Mobile Apps
    • Automated Triggers
    • Customizable Widgets
    • Ticketing Built-in
    • Remove Branding
    • Canned Shortcuts
    • 100+ Integrations

    Pros:

    • Knowledge base is available
    • 45+ language supported
    • Detailed analytic and reporting
    • Easy to set up
    • Free forever
    • Mobile app is available
    • User-friendly interface

    Cons:

    • Notifications are inconsistent

    Pricing:

    The Tawk.to app is completely free.

    Freshchat

    Rating 4.4/5
    Best For AI-Powered Live Chat Software
    Pricing Model Flat Rate
    Free Free Trial and Free Version
    Freshchat Analytics
    Freshchat Analytics

    Freshchat is the customer engagement tool offered by one of the most popular helpdesk service providers. Bringing together artificial and human intelligence across messaging channels, this is a powerful chatbot that is already used by more than 50,000 businesses worldwide. Businesses are leveraging the power of this chatbot to streamline their workflow and provide satisfactory customer experience. It empowers businesses to easily access customer information and provide personalized support, regardless of the channel or device being used.

    Features offered by Freshchat

    • Chatbot is easy to build without any prior knowledge of coding.
    • Customers can resolve their issues on their own by leveraging the chatbot AI.
    • Pre-built templates are available to fast-forward the process of powerful bot creation.
    • You can customize the appearance and behavior of the chat widgets to match your brand and website.
    • Mobile-first approach makes it easy for businesses to connect with customers on the go.
    • It seamlessly integrates with a wide range of business tools, such as CRM systems, help desks, and e-commerce platforms.
    • Detailed analytics on customer engagement, such as conversation history, click-through rates, and conversion rates.

    Pros:

    • 21-day free trial
    • Mobile app is available to chat with customers anywhere, anytime
    • User-friendly interface
    • Excellent customer support
    • Multilingual support in 54 languages
    • Easy integration
    • Email and push notifications

    Cons:

    • Extra features at additional cost
    • Slow response time

    Pricing:

    Freshchat offers one Free plan and three pricing plans including – the “Growth” plan, the “Pro” plan, and the “Enterprise” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Growth ₹999/agent/month, billed annually ₹1199/agent/month, billed monthly
    Pro ₹2799/agent/month, billed annually ₹3399/agent/month, billed monthly
    Enterprise ₹4999/agent/month, billed annually ₹5999/agent/month, billed monthly

    Intercom

    Rating 4.5/5
    Best For Custom Chatbot for for Quick Responses
    Pricing Model Per Feature
    Free Free Trial
    Intercom - Best Chatbot Software
    Intercom – Best Chatbot Software

    Intercom is a customer communication platform that allows businesses to connect with their customers through various channels, including email, live chat, and social media. It is developed and maintained by Intercom Inc, a San Francisco-based company founded in 2011. More than 25,000 businesses are using this tool to manage and support customers. Hostinger, one of the most reputed hosting providers uses this tool to serve its customers.

    Features offered by Intercom

    • Businesses can create personalized, automated messages that are triggered by specific events or customer behaviors.
    • Its live chat and messaging feature allow businesses to connect with customers in real-time.
    • Lead generation tools help businesses to capture lead information from their website, such as name and email address, and automatically add them to their contact list.
    • It helps to gather valuable insights about their customers’ experiences and preferences.
    • It seamlessly integrates with a wide range of popular tools, such as Salesforce, Slack, and Mailchimp. This allows businesses to streamline their workflow.
    • Easy to customize the bot that asks the right questions at the right place.
    • Help Center articles that help the customers with repetitive questions and significantly reduce the workload from your employee.

    Pros:

    • Free trial for small businesses
    • Interactive interface
    • Mobile app is available
    • Wide range of integration options
    • Huge Learning resources are available
    • Account-based marketing
    • Good customer support

    Cons:

    • Price is not disclosed for the business plan
    • Initial setup is complex

    Pricing:

    Intercom offers custom pricing plans, you can contact the vendor for details.

    Tidio

    Rating 4.8/5
    Best For Easiest To Use in Chatbots software
    Pricing Model Flat Rate
    Free Free Trial and Free Version
    Tidio - Easy-to-Use Chatbot Software
    Tidio – Easy-to-Use Chatbot Software

    Tidio is a powerful communication tool that offers you a comprehensive and easy-to-use solution for connecting with your customers and audience. It seamlessly integrates with a wide range of popular platforms, including WordPress, Shopify, and Magento. You can easily connect with your customers and audience via live chat, email, or messenger, without leaving the platform. It provides you with detailed insights into your customer behavior and preferences. These insights will help you to improve your marketing and sales strategies.

    Features offered by Tidio

    • Chat widget that allows businesses to connect with their customers and audience in real-time.
    • Automated responses to common customer queries that reduce response time and improve efficiency.
    • Easy to customize the appearance of the live chat widget to match the brand identity.
    • chatbot builder to create custom chatbots to assist customers with their queries.
    • You can create and send email campaigns to your target audience directly from the Tidio platform.
    • It supports multiple languages which makes it an ideal choice for businesses with a global audience.
    • Advanced AI that recommends the products to users based on their interaction.
    • Smart ticketing system to solve the customer’s query quickly.

    Pros:

    • Easy installation
    • Free plan is available
    • Customer Satisfaction Management
    • Robust analytics
    • Easy customization
    • Blog post to learn
    • Mobile app is available

    Cons:

    • Limited integration feature
    • 100 unique visitors are limited in the free plan

    Pricing:

    Tidio offers one Free plan and three pricing plans including – the “Communicator” plan, the “Chatbots” plan, and the “Tidio+” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Communicator 15.83 USD per month 19 USD per month
    Chatbots 32.50 USD per month 39 USD per month
    Tidio+ 240.83 USD per month 289 USD per month

    Conclusion

    Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service. The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.

    The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.

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    FAQs

    What is Chatbot?

    A chatbot is computer software used to automatically generate messages to the queries of customers in a messaging app. As customers want 24/7/365 service, so it is an advanced way of communicating with humans via machine.

    Some of the popular Chatbots tools in 2023 are as follows:-

    • Chatfuel
    • Chatbot
    • IntelliTicks
    • Zendesk Chat
    • Botsify
    • ManyChat
    • Tawk.to

    Which are the best free Chatbot tools?

    The best free chatbot tools are as follows:-

    • Chatfuel
    • ManyChat
    • Botsify
    • MobileMonkey
    • Flow XO
    • Pandorabots
    • Aivo
    • DialogFlow

    Is Chatbot an AI tool?

    Yes, chatbots are often powered by artificial intelligence (AI) and are able to mimic human conversation and perform tasks automatically.

    What are the benefits of Chatbots for Customers?

    The benefits of Chatbots for Customers are as follows:-

    • Chatbot provides 24/7/365 service.
    • The customer receives an instant reply to their queries.
    • Customers can take a screenshot of the message whenever they want in order to claim if they won’t avail of the service.
    • Users have the flexibility to choose the language in which they want to initiate the conversation.

    What are the benefits of Chatbots for Companies?

    The benefits of Chatbots for companies are as follows:-

    • Chatbots boost sales because of their instant and 24/7/365 service.
    • A chatbot is considered a way to reach out to new customers because of its active presence.
    • It helps the companies in saving the cost that is required to maintain customer service. Though the installation of a chatbot requires an investment cost, it is less compared to a customer service salary.
    • Chatbot increases operational efficiency as it reacts faster to the customers’ inquiries on behalf of the company.

    Can chatbot tools handle multiple languages?

    Many chatbot tools offer support for multiple languages, including Dialogflow, Botpress, and Pandorabots. However, it’s important to check the specific language capabilities of the tool you’re considering to make sure it meets your needs.

    Can chatbot tools integrate with other tools and services?

    Many chatbot tools offer integrations with other tools and services, such as CRM systems, marketing platforms, and payment processors. It’s worth checking the available integrations of the chatbot tool you’re considering to see if it meets your needs.

  • Most Popular Live Chat Software for eCommerce

    In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.

    As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.

    But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.

    However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.

    One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.

    Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:

    LiveAgent
    LiveChat
    Intercom
    ChatBot
    Sendinblue
    Chaport
    Olark
    ProProfs Chat
    Zendesk
    Zoho Desk
    Tidio
    ChatSupport
    Comm100 Live Chat
    Gorgias
    DelightChat
    Tawk.to
    JivoChat
    FreshChat
    Chatra

    LiveAgent

    Name LiveAgent
    Founded 2011
    Rating 4.9
    Free Trial Period 14 Days
    Pricing Paid plans start from $15/month
    Website www.liveagent.com
    LiveAgent
    LiveAgent 

    LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.

    Key Features

    • Automatic chat translation facility.
    • Call back scheduling with the feature of call recording.
    • Visitor tracking and live chat tracking on Google Analytics.
    • Agent ranking for better control over team and user interface.
    • Multi-channel communication with data import and export facility.

    Pros

    • The software is much simpler to use and implicate irrespective of the team size.
    • Features can be customized and tailored as per the users need.

    Cons

    • Mobile app integration can be improved.

    LiveChat

    Name LiveChat
    Founded 2002
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $20/month
    Website www.livechat.com
    LiveChat
    LiveChat 

    LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.

    That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.

    Key Features

    • Allows the facility of targeted messages.
    • Provides better security encryption and data storage.
    • Is made from 200+ integrations for easy workflow.
    • Capture leads and makes buying easy.
    • Automation is included.‌‌

    Pros

    • Provides excellent analytics and reporting setup.
    • Has a very easy and simple-to-use user interface.

    Cons

    • The software can be quite costly for small business owners.

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    Intercom

    Name Intercom
    Founded 2011
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $74/month
    Website www.intercom.com
    Intercom
    Intercom

    Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.

    Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.

    Key Features

    • Automation is included.
    • Chat histories are saved, which creates ease for visitors and agents too.
    • Intercom emails can be used as templates directly.
    • Helps in the later stages of business, since it has other major functions other than Live chat.
    • Proactive support.‌‌

    Pros

    • Intercom allows the easy integration of different apps on its system.
    • Provides easy access for chat customization.

    Cons

    • Has a non-flexible pricing model.

    ChatBot

    Name ChatBot
    Founded 2017
    Rating 4.7
    Free Trial Period 14 Days
    Pricing Paid plans start from $52/month
    Website www.chatbot.com
    ChatBot Home Page
    ChatBot Home Page

    ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.

    Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.

    Key Features

    • Chatbots can be built without the required knowledge of coding.
    • Creates customer user list.
    • Multiple flows at the same time.
    • Chatbot Testing Tools.
    • Customizable chat Widget.‌‌

    Pros

    • Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
    • Provides good customer service.

    Cons

    • Has a competitive pricing when compared to other software with similar services.

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    Sendinblue

    Name Sendinblue
    Founded 2007
    Rating 4.5
    Free Trial Period Unlimited
    Pricing Paid plans start from $15/month
    Website www.sendinblue.com
    Sendinblue
    Sendinblue

    Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.

    One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.‌‌

    Key Features

    • Communication through Email, SMS, and inbox.
    • Provides multichannel marketing.
    • Email Marketing.
    • SMS marketing.
    • Marketing Automation.

    Pros

    • The login process is much simple and also doesn’t require any credit card information.
    • It is a versatile platform that is beneficial for all sizes of businesses.

    Cons

    • A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.

    Chaport

    Name Chaport
    Founded 2014
    Rating 4.7
    Free Trial Period A Free Plan and 14 Days Free Trial on Purchased Plans
    Pricing Paid plans start from $19/month
    Website www.chaport.com
    Chaport
    Chaport 

    Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.

    This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.

    In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.

    Key Features

    • Operator Productivity.
    • Captures Visitor’s Information.
    • Provides reports such as basic reports, google analytics, On-demand reports, etc.
    • General features such as chat history, SSL encryption, GDPR compliance, etc.

    Pros

    • Comes with a free plan for users that one can try before purchasing the premium version.
    • It facilitates easy synchronization between multiple devices.

    Cons

    • Chaport is not compatible with chatbots.

    Olark

    Name Olark
    Founded 2008
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $29/month
    Website www.olark.com
    Olark
    Olark

    Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.‌‌

    Key Features

    • Organizes customer data.
    • Offline Messages.
    • Customs pre-chat forms.
    • Real-Time Engagement.
    • Reporting.‌‌

    Pros

    • Provides easy access to the client’s approximate locations.
    • It allows the user to create their own path for customization in order to have a quick response.

    Cons

    • A few features are still missing from it as compared to its competitors.

    ProProfs Chat

    Name ProProfs Chat
    Founded 2007
    Rating 4.5
    Free Trial Period 15 Days
    Pricing Paid plans start from $29.99/month
    Website www.proprofschat.com
    ProProfs Chat
    ProProfs Chat

    ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.

    The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.

    Key Features

    • Chat Automation is provided.
    • Design live chat that suits the brand.
    • 100+ Settings and Integrations.
    • Reports and Analytics.‌‌

    Pros

    • ProProfs chat has an interconnected network through which operators can contact other operators when in need.
    • It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.

    Cons

    • A few features have glitched in them.

    Zendesk

    Name Zendesk
    Founded 2007
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $49/month
    Website www.zendesk.com
    Zendesk
    Zendesk 

    Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.

    It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.

    Key Features

    • Stays connected on any channel.
    • Manage all your customer conversations from one place.
    • Reach out in real time with proactive engagement.
    • Enable 24/7 support with automation.
    • Adds Customization according to Brand.‌‌

    Pros

    • It is a combination of help desk software and CRM software.
    • Can support a large number of clients.

    Cons

    • For new users, learning Zendesk might take some additional period of time.

    Zoho Desk

    Name Zoho Desk
    Founded 1996
    Rating 4.0
    Free Trial Period 15 Days
    Pricing Paid plans start from $16/month
    Website www.zoho.com
    Zoho Desk
    Zoho Desk

    Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.

    Key Features

    • Multi-Channel Communication.
    • Third-Party Integrations.
    • Feedback Management, both positive and negative.
    • Performance Metrics along with Proactive chat.‌‌‌

    Pros

    • It is a feature-rich platform.
    • Provides easy integration with Zoho services in order to increase workflow ability.

    Cons

    • Does not have a desktop application to use.

    Tidio

    Name Tidio
    Founded 2013
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $15.83/month
    Website www.tidio.com
    Tidio
    Tidio 

    Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.

    Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.‌‌

    Key Features

    • Measures Users’ time on the page.
    • Has a Sales monitoring dashboard.
    • Gives Welcome message plus information about discounts.
    • Third-party Integration.
    • Automation.‌‌‌

    Pros

    • Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
    • Has a collection of chatbots for customers to select and customize as per their website.

    Cons

    • It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.

    ChatSupport

    Name ChatSupport
    Founded 2018
    Rating 4.3
    Free Trial Period 30 Days
    Pricing Paid plans start from $19/month
    Website www.chatsupport.co
    ChatSupport Home Page
    ChatSupport Home Page

    ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.

    Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.

    Key Features

    • 24/7 lead capture.
    • Uses a simple way to gather visitors’ information.
    • Live Visitors Queue.
    • The dashboard organizes the overview into leads, visitors, and customers.‌

    Pros

    • Provides one month of free services to the clients.
    • Allows the easy response to multiple visitors at the same time.

    Cons

    • Few of the features can be unlocked only after purchasing paid plans.
    Effects of Live Chat option on Visitors
    Effects of Live Chat option on Visitors

    Comm100 Live Chat

    Name Comm100
    Founded 2009
    Rating 4.2
    Free Trial Period 15 Days
    Pricing Paid plans start from $29/month
    Website www.comm100.com
    Comm100
    Comm100 

    Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.

    Key Features

    • Online Chat.
    • Web Traffic Monitoring.
    • Auto Chat Invitation Rules.
    • Reports and Analysis.

    Pros

    • The platform is easy to use with an excellent user interface.
    • It is a feature-rich platform.

    Cons

    • The platform somewhere lacks providing customization options for the agent console.

    Gorgias

    Name Gorgias
    Founded 2015
    Rating 4.6
    Free Trial Period 7 Days
    Pricing Paid plans start from $10/month
    Website www.gorgias.com
    Gorgias
    Gorgias

    Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.

    Key Features

    • Creation of automated response.
    • Faster response.
    • Switch from chats to other channels.
    • Set individual agent.
    • Customize replies.

    Pros

    • Has excellent customer service support.
    • Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.

    Cons

    • The software is more suitable for medium size businesses only.

    DelightChat

    Name DelightChat
    Founded 2020
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $49/month
    Website www.delightchat.io
    DelightChat
    DelightChat 

    Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.

    As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.

    Key Features

    • Edit to activate the live chat.
    • Set Live Chat availability for your store.
    • Setup Business hours.
    • Track potential customers on the LiveChat dashboard.

    Pros

    • Has a feature of automation and a self-service widget to help in reducing repetitive queries.
    • Provides the facility of connecting unlimited users with Shopify.

    Cons

    • The platform is easily integrated with Shopify only. Other platforms are not yet made available.

    Tawk.to

    Name Tawk.to
    Founded 2012
    Rating 5
    Free Trial Period Unlimited
    Pricing Free
    Website www.tawk.to
    Tawk.to
    Tawk.to

    Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.

    Key Features

    • One-minute setup.
    • Chat in real-time setup.
    • Track your chatbot progress.
    • Respond quickly with shortcuts.

    Pros

    • It is a completely free platform with no hidden prices.
    • It allows the users with essential tools to implement the tasks in a better way.

    Cons

    • The platform can be quite tricky for first-time users.

    JivoChat

    Name JivoChat
    Founded 2012
    Rating 4.8
    Free Trial Period 14 Days
    Pricing Paid plans start from $19/month
    Website www.jivochat.com
    JivoChat
    JivoChat

    JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.

    Key Features

    • Get detailed visitor information.
    • Set up automatic triggers.
    • Monitor visitors in real-time.
    • Receive quality of service reviews.
    • Offer offline contact form.

    Pros

    • Enables multi-language support for the client and visitors.
    • Allows easy integration for Chatbots.

    Cons

    • A few features can still be added.

    FreshChat

    Name FreshChat
    Founded 2010
    Rating 4.4
    Free Trial Period 21 Days
    Pricing Paid plans start from $15/month
    Website www.freshworks.com
    FreshChat
    FreshChat

    FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.

    Key Features

    • Access all messages in one click.
    • Customer services are provided instantly.
    • Affordable problem solver for all users’ queries.
    • Helps in keeping track of the team’s performances.

    Pros

    • It can be easily used by non-technical people too.
    • Enables the users to take the help of an omnichannel facility.

    Cons

    • Enables integrations with a limited number of users only.

    Top 6 Ways ChatBot For Business Can Help You
    Chatbots are an essential when it comes to ordering food, buying tickets etc. Chatbots for business will let the customer begin a transaction via messaging app or chat interface.
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    Chatra

    Name Chatra
    Founded 2015
    Rating 4.2
    Free Trial Period Unlimited
    Pricing Paid plans start from $21/month
    Website www.chatra.com
    Chatra
    Chatra

    Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.

    Key Features

    • Conversations history is up-to-date.
    • Group chats.
    • Intelligent chat distribution.
    • Unlimited Chat review.
    • No typos or nameless users’ contact.

    Pros

    • Offers a free plan for an unlimited time period.
    • Enables easy integration with Google Analytics, Slack, etc.

    Cons

    • Does not provide a ticketing system like its competitors.

    Conclusion

    Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.

    For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.

    FAQs

    What is the best live chat software for a website?

    Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.

    Is live chat a CRM?

    CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.

    What is live chat e-commerce?

    Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.

    What is the best chat plugin?

    Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.