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Tag: World CX Summit

  • World CX Summit and Awards Showcases Major Insights Into the Future of CX

    Tuesday, 01 October 2024, Bengaluru: The 12th Global Edition of the World CX Summit and Awards, an event by Trescon, drew to a close at JW Marriott Hotel, Bengaluru on 19th September 2024. The event saw participation from over 250 customer experience (CX) professionals and technology leaders who gathered to explore the latest trends and innovations in customer service and engagement.

    At the summit, attendees explored a diverse range of sessions highlighting the most impactful technologies transforming customer experience. The discussions covered key topics such as the strategic implementation of generative AI, advancements in data analytics, and the evolving landscape of sentiment analysis. These sessions offered a comprehensive view of how these innovations are shaping and enhancing customer interactions.

    The day featured an engaging panel discussion on transforming customer experience, led by Fasih Abbas M, Senior Director & Head of Customer Success, Cashfree Payments. The deliberations focused on the importance of human interaction in the digital experience. The panelists Lakshman Velayutham, CMO, Ujjivan Small Finance Bank; Gurpreet Jolly, Head – Customer Experience Operations & Service Delivery, Ajio.com (Reliance Retail); Shruthi Bopaiah, Executive Vice President & Head – Customer Obsession, Axis Bank; Pinkustar Borah, Director – Head of IT – Customer Experience, South Asia, Unilever; and Ramanathan Rv, Co-founder and CEO, Hyperface Technologies explored the impact of subscription-based models on consumer behavior and expectations.

    Another noteworthy session focused on integrating marketing and technology to create customer-centric journeys. Led by Priya Chakravarthy, Vice President of Experience at BluSmart, the panel explored how AI/ML is providing predictive insights and automating marketing approaches to enhance customer experience. Panelists Kedar Ravangave, Head of Marketing at Kotak Mahindra Bank; Rahul Poddar, Country Head – MarTech at Narayana Health; Rakhi Rana, COO at Drools Pet Food; and Ambit Mishra, Head of Marketing Communication at UMPESL – A Tata Voltas Enterprise, discussed the role of Martech tools in understanding market dynamics, elevating search strategies, and boosting customer engagement.

    During the session, while talking about hyperpersonalisation, Rahul Poddar, Country Head – MarTech at Narayna Health noted, “We are entering an era of hyper-personalization where consumers expect more than just satisfaction from products; they seek brands that become part of their lifestyle. AI and MarTech tools enable us to deeply understand consumer behavior, and preferences, and even ensure empathy in every interaction, particularly in sectors like healthcare. As we shift from traditional communication methods to platforms like WhatsApp, we must adapt our messaging to be concise and relevant, embracing these changes to better engage our customers.”

    The Top 100 CX Leaders and Top 50 Marketing Leader awards ceremony honored the innovators and leaders who have made significant contributions to enhancing customer experience and setting new standards of excellence.  

    At the conclusion of the event, Mithun Shetty, Co-Founder, Trescon said, “The 12th Global Edition of the World CX Summit and Awards showcased how AI, hyper-personalization, and phygital solutions are transforming customer experience. We explored how innovation is driving seamless, customer-centric journeys and helping businesses meet the growing demand for personalized, tech-driven interactions.”

    The World CX Summit and Awards wrapped up by inspiring attendees with forward-thinking strategies to elevate customer experience. The event highlighted the importance of aligning technology with a human-centered approach to meet evolving customer expectations. As businesses adapt to the rapidly changing landscape, the insights gained and connections forged at the summit will play a pivotal role in shaping more personalized and impactful customer journeys, reinforcing the value of CX as a key driver of long-term success and brand loyalty. 

    About Trescon  

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets they operate in – they strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: tresconglobal.com.

  • Transforming CX: Discover What’s Next at the World CX Summit and Awards

    Wednesday, 28 August 2024, Bengaluru:  As India rises as a leading hub for technological innovation, the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, will examine the evolving customer experience (CX) landscape. Scheduled for 19 September at JW Marriott Hotel, UB city, Bengaluru, this summit will gather over 200+ top-notch CX Leaders & Marketing enthusiasts will be sharing actionable insights and discuss successful use cases that are shaping the future of CX.

    In light of the recent technological disruptions, including a significant outage that impacted millions of users, and the challenges faced across different industrial verticals, the importance of resilience, effective crisis management, and clear customer communication has become increasingly evident. The summit will address these issues by offering valuable insights into managing crisis effectively and enhancing customer trust through strategic innovations and best practices.

    Attendees will participate in high-impact sessions, including keynotes, panel discussions and conference, all aimed at advancing the CX landscape through a blend of emerging customer experience solutions and best practices designed to address current challenges and foster future progress.

    #WorldCXSummit features a dynamic agenda covering essential topics, from implementing strategic generative AI to integrating data analysis, enhancing human-like interactions through Conversational AI, interpreting customer feedback, and more.

    Among the notable speakers at the event are:

    • Gurpreet Jolly, Head – Customer Experience and Service Delivery, AJIO (Reliance Retail Ltd.)
    • Shruthi Bopaiah, Executive Vice President & Head – Customer Obsession, Axis Bank
    • Satish Patil, Director CX, Samsung Electronics
    • Vishal Bhatia, Chief Digital Officer, Canara Bank
    • Deepak Maloo, AVP, Food Strategy, Customer Experience & Restaurant Experience, Swiggy
    • Avijit Mohapatra, Head of Flipkart Customer Experience Transformation, Flipkart 
    • Vindhya Shanmugam, Senior Director – CX Growth, Myntra
    • Priya Chakravarthy, Vice President – Experience, BluSmart
    • Nikhil Godbole, Group Head of Customer Service, Jupiter
    • Rahul Poddar, Country Head Martech, Narayana Health
    • Rahul Garg, Head – CX, Games 24×7
    • Deepak Nayak, Sr Vice President – Customer Experience, Gameskraft

    “Customer experience is no longer just a touchpoint but a strategic pillar that drives competitive advantage. The World CX Summit offers a platform where thought leaders and innovators will gather to discuss and demonstrate how superior customer service can be achieved and sustained,” stated Mithun Shetty, Vice Chairman, Trescon. He further added, “By examining real-world use cases and emerging technologies, we will collectively advance our understanding of how to create memorable and impactful customer experiences that foster long-term loyalty,” 

    Sharing the importance of the summit, Aalok R Pradhan, Head – Customer Delight, CX, COE – Digital & AI at TVS said, “World CX Summit in my opinion is a platform which can be leveraged by major CX professionals. This summit aims at new edge CX practices as well as the best-in-class products for CX professional to assess and up their game.”

    The event will also showcase the much awaited World CX Awards, spotlighting and celebrating the pioneering achievements of the nation’s foremost CX professionals. This segment will honour outstanding leadership and exceptional contributions across various sectors, marking a prominent celebration for the ‘Top 100 CX Leaders Awards’ and ‘Top Marketing Leaders’. Register to attend and to submit your nominations to celebrate with those setting new benchmarks in customer experience and marketing innovation. Secure your place and contribute to the advancement of CX today!

    About Trescon 
    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients.

  • World CX Summit 2024: Steering the Future of Customer Experience Forward

    16 May 2024, Mumbai: The 11th global edition of the World CX Summit & Awards, organised by Trescon, returns to India on 22nd May 2024 at the Leela, in Mumbai. With more than 350 CX leaders, top technology mavens, and innovators confirmed, the event serves as a crucial terminal in India’s digitization roadmap. This summit facilitates a robust exchange of ideas and sets the stage for strategic collaborations that will define the future of CX innovations in India and around the world.

    Having brought together more than 15,000 CX thought leaders, innovators, specialists, and key stakeholders across 10 editions, the World CX Summit has solidified its position as a leading knowledge-sharing platform. At the event, attendees engage in insightful sessions, captivating keynotes, and successful use cases to refine their CX strategies and deliver memorable customer experiences.

    The World CX Summit in India attracts participants from diverse industries, including Automotive, Aviation, Financial Services, Real Estate, Human Resources, Retail, and Manufacturing. This broad representation emphasizes a concerted drive towards digital innovation, with each sector allocating tech investment budgets ranging from INR 41 lacs to over INR 8.5 crores. This commitment highlights the summit’s crucial role as a hub for collaboration and technological advancement.

    Naveen Bharadwaj, CEO of Trescon, sharing his excitement of the event said, “India’s rapidly growing CX market and robust economic development have established it as the perfect venue for the latest edition of the World CX Summit. Our commitment to cultivating an environment where innovation empowers leaders with transformative insights and strategic alliances is driving industry-wide advancements. This summit serves as a catalyst, converging market leaders, innovators, and policymakers to explore and set new benchmarks in customer experience excellence.”

    The World CX Summit will help brands further expedite the digital evolution of the economy by focusing on topics like improving CX strategy, amplifying CX through Martech, personalized CX with conversational AI, and much more.

    The summit offers a wide spectrum of expert speakers and panellists such as:

    • Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India – South Asia, IBM
    • Buvana Iyer, Client Engineering FLM West, IBM
    • Rajesh Dogra, Chief Customer Experience Officer, Air India
    • Sachin Vashishtha, Chief Marketing Officer, Paisabazaar
    • Lavanya Pachisia, Chief Operating Officer, Zivame
    • Sanket Narkar, Chief Marketing Officer, Physics Wallah
    • Neelakshi Shalla, SVP & Head – Transformation Program, Customer Service, Claims & Operational Risk, Bharti Axa Life Insurance
    • Priyaah Sundaraam, Vice President of Customer Experience and Fulfilment, Cleartrip
    • Ashutosh Sharma, Head of Product and Business, Kore.ai
    • Ankit Goenka, Senior Vice President & Head Customer Experience, Bajaj Allianz General Insurance
    • Nikhil Asopa, Senior Vice President & Head Customer Service, Tata Digital
    • Anvesha Poswalia, Head of Digital & E-commerce, Unilever
    • Supriya Rath, Cx Leader, Lenovo India
    • Vijaybahu Joshi, Associate Vice President & Head of Experience Design, Reliance Industries Ltd.
    • Sathish Krishnan, Head CRM, Redbus

    Sharing her excitement about speaking at the event, Priyaah Sundaraam, Vice-President of Customer Experience and Fulfilment, Cleartrip said, “It is an honour to share the stage with prominent Customer Experience Leaders at the World CX Summit and Awards and I am looking forward to drawing inspiration from the other participants.”

    Sharing their views about the CX landscape, Angira Agrawal, Global SVP, GTM and Strategy, Exotel, said, “Customer experience isn’t just about transactions; it’s about meaningful connections built over time along the entire life cycle. Contextual customer conversations help create the bridge, with organizations better-understanding customer needs and exceeding their expectations – from marketing to sales to fulfilment and customer service.”

    The summit will also host the ‘Top 100 CX Leaders’ and the ‘Marketing Leader Awards’, where top CX and marketing experts will be honoured for their exceptional contributions and achievements. The 11th global edition of the summit promises to be a groundbreaking event, driving innovation and fostering collaboration in the realm of customer experience, ultimately contributing to business growth in this new era. To book your tickets, visit: https://bit.ly/3Py6bL8

    The 11th edition of the World CX Summit is brought to you by:

    • Lead Partner: IBM
    • Platinum Partner: Exotel
    • Gold Partner: Kore.ai
    • Bronze Partners: Limechat; Ebixcash

    About Trescon

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets it operates in, it strives to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com.

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  • Elevating Customer Experience to New Heights at the World CX Summit

    The much-anticipated 9th edition of the World CX Summit draws to a close at the Marina Bay Sands Expo and Convention Centre, Singapore. Held on August 2–3, the event successfully brought together tech trendsetters, innovators, and CX professionals as they discussed the trends and innovations that can transform the global CX space.

    Wednesday, August 8, 2023: The 9th global edition of the World CX Summit, organized by Trescon, in Singapore, was a resounding success. The event saw an illuminating confluence of leading tech titans, CX business experts, and innovators exploring the new-age tech solutions that are redefining the global CX space.

    Co-located with the World AI Show and World Blockchain Summit as a part of Trescon ABC events, it was held at the prestigious Marina Bay Sands Expo and Convention Centre on August 2–3, 2023. Trescon ABC events further cement Singapore’s position as a global innovation hub and an early adopter of emerging tech solutions.

    The event exceeded expectations with an exceptional turnout and received praise from attendees. The World CX Summit played a pivotal role in shaping the future of the CX space, featuring a successful showcase of cutting-edge solutions, insightful panel discussions, successful use cases, and valuable knowledge exchange the summit facilitated networking, collaboration, and partnership opportunities.

    The two-day event explored a wide array of topics ranging from the future of CX, transforming CX in the digital era, data-driven creativity, redefining CX for taxpayers, and more.

    Top industry leaders explored innovative strategies, trending technologies, and best practices to enhance the customer experience and further drive customer loyalty and satisfaction.

    One such session was the tech talk on ‘The Art of Selecting the Right CX Automation Solution’ by Vishal Agarwal, Co-founder, and CEO, Locobuzz. The talk drove the focus on how businesses can find the perfect balance between functionality and usability.

    Another notable session was the panel discussion on ‘CX Innovation through Martech: Developing A Customer-Centric Ecosystem’. The panel moderated by, Jana Marle-Zizkova Co-founder and CEO, She Loves Data, delved into how businesses can improve customer involvement, brand devotion, and retention by embracing the latest digital advancements. The panelists, Agnisha Ghosh, Regional Director, Digital Media & Advertising Strategy, MetLife; Jeffrey Lin, Director, Solutions Engineering, APJ, Acquia; Jay Bose, Group Head of Martech, AIA Group; Jaspreet Kaur Head of Marketing & Strategic Planning, Sodexo, provided key insights on employing AI/ML for predicting behaviors and extracting data can make marketing more autonomous.

    Speaking about his experience at the World CX Summit, Vineet Sharma, Chief Operations Officer, Pizza Hut South Asia – Yum! Brands, said,“ An impressive line-up of industry-leading solutions and subject matter experts on delivering a seamless CX.”

    Raymond Ran, Assistant Commissioner, Taxpayer eXperience Division, Quality Service Manager, Inland Revenue Authority of Singapore (IRAS), said,“ Never underestimate an event that brings together like-minded and energy-charged professionals. It is fulfilling to be here and a great experience to be invited to share about IRAS’ service mantra and experience with a group of lively audience.”

    The praise for the World CX Summit didn’t just end here, Pamela Choong, Head of Customer Experience, JTC Corporation, said, “I am truly honored to be part of this event. Delighted that we could connect with the audience and received an abundance of thought-provoking questions”.

    “The 9th global edition of the World CX Summit underscores the unwavering commitment Singapore shares in igniting the spirit of innovation and fostering progress in Asia’s technological landscape,” said Shrikanth Prabhu, BU Director, Trescon.

    As the curtain draws on this edition, plans are underway for an even more exceptional edition. Sharing the unyielding commitment to foster innovation and drive global emerging tech adoption, Trescon is delighted to announce the inaugural edition of the Digital Acceleration and Transformation Expo in Delhi this November. The event aims to connect industry leaders, innovators, and stakeholders from various regions to play a central role in the global digital transformation journey.

    The 9th global edition of the World CX Summit is officially supported by:

    • Community Partners – Cyberverse Foundation, She loves data
    • Platinum Sponsor – Medallia
    • Gold Sponsors – Contentsquare, Braze, Locobuzz, Kore.ai
    • Silver Sponsors – Servicenow, Acquia, Sitecore | FPT, Survey2Connect
    • Bronze Sponsors – Zegocloud, InMoment
    • Executive Roundtable Sponsor – Insider
    • Innovation Partner – Karnataka Digital Economy Mission

    About Trescon

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership.

    Their summits, expos, and conferences create real economic impact by connecting and empowering the key ecosystem of government organizations, regulators, enterprises, corporations, and more. With the help of their 250+ employees across offices in 6 countries, several of their clients have quadrupled their leads, shortened sales cycles by half or less, entered markets three times faster, closed deals within unimaginable timelines, and ultimately grown their businesses.

  • Trescon ABC: Unveiling a Symphony of Innovation and Digital Transformation

    Thursday, August 3, 2023: Singapore witnessed a successful convergence of global tech leaders, cutting-edge innovation, and insightful deliberations on the latest trends that dominate the emerging technology space. Day 1 of the World AI Show, World Blockchain Summit, and World CX Summit (#TresconABC) concluded with resounding success at the Marina Bay Sands Expo and Convention Centre, whetting the appetite of attendees for an even more exciting Day 2.

    With a surge in the digital transformation of services and the integration of AI, CX, Cloud, and blockchain-based solutions, the co-located events served as key catalysts for innovators to connect, network, and collaborate with top tech titans and C-level decision-makers.

    Naveen Bharadwaj, CEO of Trescon, highlighted during his opening address that “With over 1500+ key C-level attendees, 100+ speakers, 200+ investors, and 75+ exhibitors spread across 3 dedicated expo zones, this platform is a showcase of path-breaking advancements that are propelling the APAC region and Singapore towards a digitized future.” The insightful discussions led by industry titans focused the spotlight on business growth strategies using real-world use cases.

    The deliberations ranged from the future of customer experience, embracing the rise of green and sustainable CX, AI-enhanced digital transformation, decentralized finance and its impact on traditional finance, and more.

    Expressing his excitement Mithun Shetty, Vice Chairman of Trescon, said, “I am proud that Trescon’s platforms are becoming the melting pot for industry experts and disruptors together to pave the way for a decentralized and tech-driven future.”

    Day 1 of Trescon ABC events was filled with noteworthy panel discussions and exciting keynotes that furthered the conversation regarding these emerging tech solutions.

    One such discussion was the panel discussion on ‘The Synergy of Digital Transformation and AI’ at the World AI Show, moderated by Serene Keng, Director, Value Creation, and Communications, EDBI, which examined the role of AI in democratizing access to technology and services. The panelists, Dennis Lui, Chief Executive, VITAL (Ministry of Finance); Bala Chandrasekaran, MD-Digital Strategy & Transformation and Chief Digital Office-Asia, Marsh McLennan; Andy Ta Wee An, Chief Data Officer & Director, Data Analytics and AI (DNA), Synapxe; and Mark G. KOH, Secretary General, Central and Eastern European Chamber of Commerce in Singapore, presented their invaluable views on how AI-powered analytics, personalization, and customer journey mapping can drive superior customer experiences and loyalty.

    Another noteworthy session from the World Blockchain Summit was the fireside chat on ‘Decentralized Exchanges (DEXs): Trends and Challenges’ between Brian Kuttikkat, COO, India, KoinBX, and Jacqueline Rachelle Yee, Chief Investment Officer, ABE Capital Markets, Australian Bond Exchange. During the conversation, they provided great insights into the challenges of dynamic liquidity in DEXs.

    At the World CX Summit, it was great to witness an engaging panel discussion on ‘Frictionless Customer Experience with Digital Transformation’. The panel moderated by Patricia Mulles, Director and Global Head of Partnerships, She Loves Data, drove the focus on how to create a more personalized and efficient experience with Big Data and Analytics. The panelists, Natalia Goh, Chief Operating Officer, Trust Bank; Prem Ganesan, Director, Customer and Industry Workflows, Service Now; Nikki Taylow, Marketing Growth Strategy Director, AMEA, UPS; Jerry Lim, Regional Head of Grab Support, Grab Holdings Inc.; and Soo Huat Chew, Head, Biz Initiative and Enablement, DBS Bank, gave great insights on omnichannel strategies in the age of digital transformation.

    Serene Keng, Director, Value Creation & Communications, EDBI, sharing her experience at the World AI Show, said, “Trescon’s World AI Show is a great platform to participate for a good blend of thought-provoking conversations, innovative ideas, and diverse networking opportunities. I had a lot of fun connecting with key industry professionals, deepening the discourse around AI’s impact on businesses. Looking forward to future collaborations that spark progressive dialogues in the AI landscape.”

    Katja Forbes, Head of Client Experience, CCIB, Standard Chartered Bank, attending the World CX Summit drove focus on the ethical use of technology. She said,” Innovation can’t be blind to its consequences. It’s our responsibility to anticipate the morally ambiguous and avoid unintended consequences. Let’s deliberate in shaping technology for the greater good.”

    In anticipation of what’s in store for Day 2 of the World Blockchain Summit, Nikhil Joshi, COO, EMURGO, said, “Looking forward to engaging with peers on challenges faced by the industry, how we might overcome them, and what fruits might we expect for our labors.”

    After the resounding success of Day 1 of the World AI Show, World Blockchain Summit, and World CX Summit (#TresconABC), the anticipation now builds for Day 2, which promises a sneak peek into the future of these new-age, emerging tech-based solutions.

    About Trescon

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership.

    Their summits, expos, and conferences create real economic impact by connecting and empowering the key ecosystem of government organizations, regulators, enterprises, corporations, and more. With the help of their 250+ employees across offices in 6 countries, several of their clients have quadrupled their leads, shortened sales cycles by half or less, entered markets three times faster, closed deals within unimaginable timelines, and ultimately grown their businesses.

  • World CX Summit: A New Era in CX Driving Business Growth

    Tuesday, August 1, 2023: The World CX Summit, organized by Trescon, is set to be hosted in Singapore on August 2–3, 2023, at the Marina Bay Sands Expo and Convention Centre. The Summit will bring together leading technology mavens, CX specialists, and innovators to share their actionable insights and talk about successful use cases that are redefining the CX space.

    Over the past few years, businesses have pivoted their attention towards providing their customers with an immersive experience. Customer experience has played a critical role in changing the way businesses operate. Today, they consider customer feedback an integral part of their revenue model.

    As per a recent Grand View Research study, the customer experience management market segment is expected to expand at a compound annual growth rate of 18.1% from 2022 to 2030. With increasing competition, brands today are digitizing their operations and integrating them with artificial intelligence and emerging technologies.

    The Asia-Pacific market continues to expand with growing awareness regarding conversational AI. According to a Research Dive report, the conversational AI market is forecasted to generate a revenue of US$ 3.022.4 million by 2028. This is attributed to favorable government regulations and advanced ICT infrastructure in countries such as Singapore, India, and Japan.

    The summit will help accelerate the digital transformation of the economy by driving topics such as conversational AI and chatbots, enabling omnichannel customer communication, digital experience platforms, and much more.

    Naveen Bharadwaj, CEO of Trescon, highlighted the importance of the event, stating, “Majority customers today are either digital natives or tech-savvy and expect services to be delivered via omni-channels, available at their fingers tips anywhere, anytime and their overall experience has to be seamless. Our World CX Summit in Singapore will help businesses create unique CX strategies powered by emerging technologies to enhance customer satisfaction, attract more customers and become dominant customer-centric brands.”

    The World CX Summit is co-located alongside the 42nd global edition of the World AI Show and the 25th global edition of the World Blockchain Summit in Singapore.

    The summit offers a wide spectrum of expert speakers and panelists, such as:

    • Guillermo Arbeiza, Chief customer officer, Singlife with Aviva.  
    • Achint Setia, Chief Revenue and Marketing Officer, Zalora.  
    • Anna Znamenskaya, Chief Marketing Officer, foodpanda.
    • Nikki Taylor, Marketing Growth Strategy Director AMEA, UPS.
    • Denise Miura, Geo Vice President, APAC, Medallia
    • Raymond Tan, Assistant Commissioner, Taxpayer eXperience Division; Quality Service Manager, Inland Revenue Authority of Singapore (IRAS)
    • Vineet Sharma, Chief Operations Officer, Pizza Hut South Asia – Yum! Brands
    • Jana Marle-Zizkova, Co-founder & CEO, She Loves Data
    • Pavel Bulowski, Co-founder, She Loves Data
    • Sachin Sharma, Chief Product & Commercial Officer, Standard Charted nexus
    • Lino Ahlering, Group Chief Customer Officer, Daraz (Alibaba Group)
    • Natalia Goh, Chief Operating Officer, Trust Bank
    • Pamela Choong, Head of Customer Experience, JTC Corporation
    • Vikrama Dhiman, Head of Mobility Products, Gojek 
    • Katja Forbes, Head of Client Experience CCIB, Standard Chartered Bank
    • Soo Huat Chew, Head, Biz Initiative and Enablement, DBS MidCap/SME
    • Natalia Goh, Chief Operating Officer, Trust Bank.

    The 9th global edition of the World CX Summit is supported by:

    • Community Partners – Cyberverse Foundation, She loves data
    • Innovation Partner – Karnataka Digital Economy Mission
    • Platinum Sponsor – Medallia
    • Gold Sponsors – Contentsquare, Braze, Locobuzz, Kore.ai
    • Silver Sponsors – Servicenow, Acquia, Sitecore | FPT, Survey2Connect
    • Bronze Sponsors – Zegocloud, InMoment 
    • Executive Roundtable Sponsor – Insider

    About the World CX Summit

    World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

    As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, marketers, and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

    The summit is hosting a combination of insightful sessions, keynotes, case studies, and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

    About Trescon

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership.

    Their summits, expos, and conferences create real economic impact by connecting and empowering the key ecosystem of government organizations, regulators, enterprises, corporations, and more. With the help of their 250+ employees across offices in 6 countries, several of their clients have quadrupled their leads, shortened sales cycles by half or less, entered markets three times faster, closed deals within unimaginable timelines, and ultimately grown their businesses.

  • Taking a Step Towards Amplifying the Customer Experience: World CX Summit, Manila 2023

    Trescon is set to bring the 11th global edition of the World CX Summit on August 17, 2023, at the Edsa Shangri-La in Manila, Philippines. The World CX Summit – Manila brings together the most influential CX Leaders and technology vendors from the Philippines ‘all under one roof’.

    Monday, July 24, 2023: The Philippines, the third-largest contact center outsourcing destination, is gearing up to host the 11th edition of the World CX Summit, organized by Trescon. The premier customer experience event brings together leading CX professionals and experts to help businesses and brands provide a seamless customer experience journey using the latest trends and technologies that dominate the market.

    After successfully hosting over 15,000 CX thought leaders, innovators, specialists, and key stakeholders in over 10 editions, the World CX Summit has established itself as a premier knowledge-sharing platform to share actionable insights about the latest trends and technologies in delivering a memorable customer experience. At the event, attendees will engage in insightful sessions, listen to captivating keynotes, and draw inspiration from successful use cases to transform their CX strategies.

    At the 11th global edition of the World CX Summit, the attendees will witness the fusion of cutting-edge technologies and customer insights while helping them focus on how to amplify the customer experience, pioneering personalization at scale, cracking the code of CX ROI, and other key topics. Fostering a spirit of knowledge-sharing and innovation, the event facilitates networking opportunities and forges impactful relationships to accelerate the adoption of the latest technologies to optimize customer experience strategies.

    The notable speakers attending the event include:

    • Venn Jude Francisco, Chief Experience Officer, Metro Pacific Tollways Corporation, Philippines
    • Sam Tolentino, Assistant Vice President – Client Engagement & Solutions Group, Union Bank, Philippines
    • Melody Lim, Head of Customer Experience, Aboitiz Power Philippines
    • Hazel Montano-Zamora, CX Design Head, AIA Philippines, Philippines
    • Godfrey Santos, Assistant Vice President- Customer Experience, PETNET Inc.
    • Tara Cabullo, Head of Customer and Investments Digital Experience, GCash, Philippines
    • Samuel Powell, CEO, HMR Philippines, Philippines
    • Warren Ilustre, Head of Customer Experience, East West Bank, Philippines
    • Dan Ramirez, SVP and Head of Transformation, ING, Philippines
    • Jonas R. De Los Reyes, First Vice President, Head of Digital Marketing and Omnichannel, Metrobank and Trust Company (Metrobank), Philippines

    Naveen Bharadwaj, Group CEO, Trescon, shared his excitement about the upcoming event, stating, “The Philippines’ expanding CX market and economic growth made it an ideal choice to host the latest edition of the World CX Summit. We are committed to supporting the continued digital transformation of the market by undertaking the mandates and requirements of local government and enterprise stakeholders and facilitating their introductions to the world’s leading solution and service providers.”

    On being a part of the Summit, one of the key speakers, Venn Jude Francisco, said, “The World CX Summit provides a venue that will foster much-needed collaborations which can hopefully spark meaningful innovation in customer experience across regions.”

    Sam Tolentino, AVP, Client Engagement & Solutions Group, Union Bank, expressed his excitement about the Summit saying, “The World CX Summit will play a pivotal role in elevating local CX to exceed global standards.”

    About Trescon

    Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. Its summits, expos, and conferences create real economic impact by connecting and empowering key stakeholders, including government organizations, regulators, enterprises, corporates, and more. With a team of over 250 employees across offices in 6 countries, Trescon has helped clients achieve exponential growth, accelerate market entry, and build valuable partnerships.

    Trescon is glad to announce a new mega tech show called Digital Acceleration and Transformation Expo (DATE), scheduled to take place in Delhi in November 2023 and Jakarta in 2024.