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  • Top Outbound Call Center Software

    In today’s business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in determining a company’s success.

    As a business, bringing in, the potency of outbound call center services becomes necessary. It is where business agents make outbound calls to potential customers. However, choosing the best service provider can be a confusing task. To simplify your search, we have compiled a list of the top 10 outbound call center software that can enhance your business’s performance.

    RingCentral Contact Center
    Five9
    ZenDesk
    Aircall
    Vonage
    Avaya
    Zoho Desk
    Hubspot
    Cloudtalk
    Dialpad

    RingCentral Contact Center

    Website Ringcentral.com
    Ranking 3.9 out of 5
    Best For All Businesses

    Best Outbound Call Center Software
    RingCentral Contact Center – Best Outbound Call Center Software

    RingCentral Contact Center is a cloud-based call center service that offers a wide range of features, including automatic call distribution, call recording, and real-time reporting. The service also offers integrations with popular business applications such as Salesforce and Zendesk. Apart from it, you may get auto-dialer, agent scripts, etc. Before you consider it for your business, here are the pros and cons to look for:

    Pros:

    • Automatic call recording for training purposes
    • Real-time data analysis available
    • Video meetings
    • CRM integrations
    • Advanced call handling features like barge, whisper, etc.

    Cons:

    • Customer support has been questionable
    • Call quality suffers from noise
    • Call blocks and drops have been reported

    Pricing:

    Contact the sales team for a quotation. Taking plans for a higher number of users will come with a discount.

    Five9

    Website Five9.com
    Ranking 4 out of 5
    Best For Small to Medium Businesses

    Best Outbound Call Center Software
    Five9 – Best Outbound Call Center Software

    Five9 offers excellent easy-to-communicate solutions to businesses through its outbound call services. Some of the features of their outbound calling solutions include ACD, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, etc. Here are the pros and cons to consider before going for Five9:

    Pros:

    • On-screen caller data available
    • CRM integration
    • Their voice quality has been good
    • Use of Practical AI to enhance productivity
    • Intelligent routing

    Cons:

    • No free trial involved
    • Call drop has been reported
    • Their price might not be affordable for some

    Pricing:

    Contact the sales team of Five9 for a quotation.

    ZenDesk

    Website Zendesk.com
    Ranking 4.3 out of 5
    Best For Medium to Large Businesses

    Zendesk is one of the renowned names in the field of outbound calling. Using their services, you can easily make sales through phones, conduct research, provide phone support for your premium customers, or reach out to existing customers for renewals. Their outbound calling features include SSO, hot desk, IVR, call recording, click-to-call, omnichannel integration, mute and call forwarding, data analysis, etc. Here are the pros and cons to consider:

    Pros:

    • No setup fee involved
    • Less customer waiting time
    • Simple and fast customer follow-up
    • Simple interface, good mobility, and ease of access
    • Reasonably priced
    • Provides numerous useful business features

    Cons:

    • Can be a bit complex to learn
    • Phone lagging has been reported
    • Call transfer could be troublesome

    Pricing:

    Here are the pricing packages offered by Zendesk.

    Plan Price
    Suite Team $49 agent/month
    Suite Growth $79 agent/month
    Suite Professional $99 agent/month

    Aircall

    Website Aircall.io
    Ranking 4.3 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Aircall – Best Outbound Call Center Software

    Aircall is best for companies looking to enhance the sales team’s productivity. Their software provides smooth integration with CRMs and helpdesk, which can be a bit troublesome for many. Above it, you may get several useful features like IVR, conference calls, call notes, call automation, call monitoring, etc. Their calls, however, be limited to US and Canada. Here are the pros and cons to look for:

    Pros:

    • Free trial is available
    • Call clarity has been hailed by many
    • Provides an excellent mobile app
    • Integration with HubSpot
    • Public number for customers and contacts
    • Call routing and IVR
    • Upfront pricing

    Cons:

    • There could be some setup fees
    • Dashboard could be a bit clunk
    • Their chrome extension is buggy
    • Customer service has been reported as poor

    Pricing:

    Plan Price
    Essential $30 user/month
    Professional $50 user/month

    Vonage

    Website Vonage.com
    Ranking 4.3 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Vonage – Best Outbound Call Center Software

    Vonage has been an excellent outbound call service provider that offers powerful features to enhance customer experience. The best thing about Vonage is that it is customizable and you can scale your business according to your needs. Although integration is not a problem with Vonage, you might face troubles with Salesforce. Here are the relevant pros and cons:

    Pros:

    • Provides excellent features like IVR, ACD, click-to-call, recordings, routing, etc.
    • Excellent phone app
    • Voice quality is great
    • Softphone and click-to-dial options work great
    • Useful add-ons available
    • Good admin console
    • User interface is excellent and easy for both admins and users

    Cons:

    • A delay in audio has been reported by some
    • Occasional call drops and disconnections
    • Poor customer service
    • No free trial provided

    Pricing:

    Domestic Calling International Calling
    Make a call to a landline number $0.0043 per minute Make a call $0.0138 per minute
    Make a call to a mobile number $0.0043 per minute
    Receive a call $0.0043 per minute Receive a call $0.0048 per minute

    10 Best Automated Answering Systems in 2023
    Automation Software Market Size is expected to reach $76.4Bn by 2030. It helps to streamline customer service. Here’s the list of 10 Best Automated Answering Systems in 2023
    StartupTalkyAnurag Gade

    Avaya

    Website Avaya.com
    Ranking 4.1 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Avaya – Best Outbound Call Center Software

    Founded in the year 2020, Avaya has claimed its spot in the top cloud calling companies and is a global provider of business communications solutions.  Their system allows businesses to make and receive calls, as well as send and receive voicemail, all through the cloud. This means that businesses can access their phone system from any location, as long as they have an internet connection. Here are the pros and cons to look for:

    Pros:

    • Provides call automation
    • Allows database sharing through the cloud
    • Good workforce management for big companies
    • Their data precision has been hailed by many
    • Affordable pricing

    Cons:

    • Call recording quality is questionable
    • No self-service
    • Might be slow at times

    Pricing:

    Plan Pricing
    Digital $48 user/month
    Voice $83 user/month
    All Media $125 user/month

    Zoho Desk

    Website Zoho.com/desk
    Ranking 4.4 out of 5
    Best For All Types of Businesses

    Best Outbound Call Center Software
    Zoho Desk – Best Outbound Call Center Software

    Zoho Desk is a customer service software that provides businesses with a wide range of services to help them manage their customer interactions and support operations. Some of the key services offered by Zoho Desk include ticketing, chat and email support, knowledge management, integration, automation, mobile app, reporting, analysis, etc. Here are the pros and cons if you want to consider Zoho Desk for outbound call center services:

    Pros:

    • Features like call logging recording, holding, muting, etc.
    • Provides integration
    • Call queue management
    • Better team collaboration
    • Excellent dashboard that is easy to understand and use
    • Better ticket management

    Cons:

    • Might create issues if workflow increases
    • Workflow sees interruption
    • Data privacy has been a concern here
    • No automation setup
    How To Use Zoho Desk?

    Pricing:

    Plan Pricing
    Team Up to 10 users $100 /month, billed annually
    Office Up to 30 users $300 /month, billed annually
    Corporate Up to 100 users $1000 /month, billed annually

    Hubspot

    Website Hubspot.com
    Ranking 4.5 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Hubspot – Best Outbound Call Center Software

    HubSpot is a comprehensive marketing, sales, and service platform that helps businesses grow and streamline their operations. HubSpot’s key services include marketing automation, service and support, reporting and analytics, integrations, conversation routing, etc. Here are the pros and cons to consider:

    Pros:

    • Provides useful features like live chat, automation, video messaging, email health reporting, etc.
    • Good all-in-one software
    • Excellent UI
    • Centralized contact management is there
    • Data reliability
    • Good voice quality

    Cons:

    • Might be a bit expensive
    • Annual contracts even if you cancel early
    • Poor customer support has been reported

    Pricing:

    Plan Pricing
    Starter $45/month
    Professional $360/month
    Enterprise $1200/month

    Cloudtalk

    Website Cloudtalk.io
    Ranking 4.2 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Cloudtalk – Best Outbound Call Center Software

    In 2020, this company was awarded one of the best call center tools. Cloudtalk can provide you with numbers for more than 140+ countries if you have global customers. Apart from it, there are features like virtual phone numbers, auto-attendants, call recording, SMS, integrations, mobile app, etc., that make it an excellent company. Here are the pros and cons to look for:

    Pros:

    • Free trial is provided
    • Virtual phone numbers for over 140 countries
    • Call recording
    • Call tagging
    • Better integration with over 2500+ software
    • Comparatively cheaper than its competitors.

    Cons:

    • No MMS available
    • 1 to 1 video meeting is not allowed
    • Basic plan doesn’t have SMS
    • Limited audio conferencing

    Pricing:

    Outbound calling is included in the custom plan.

    Dialpad

    Website Dialpad.com
    Ranking 4.4 out of 5
    Best For Medium to Large Businesses

    Best Outbound Call Center Software
    Dialpad – Best Outbound Call Center Software

    Dialpad is an outbound cloud calling company that provides businesses with a range of phone and communication services. They offer a variety of features such as call routing, call recording, and analytics to help businesses improve their customer interactions. Dialpad also offers a mobile app for employees to make and receive calls on the go, and integrations with popular productivity tools like Salesforce and G Suite.

    Pros:

    • Offers AI scripts for common questions
    • Features like smart dialer, call history, sentiment analysis, in-queue call-back, etc.
    • Provides internal MVP communication
    • Clear sound quality

    Cons:

    • Poor phone activation and deactivation
    • Desktop integration could be troublesome for a few
    • It might fail to filter spam calls
    • No free trial

    Pricing:

    Request a quotation from their website.

    Conclusion

    Outbound call centers are essential for businesses because they allow companies to proactively reach out to their customers and potential customers. This can be a powerful way to generate new leads, build relationships, and increase sales. Outbound call centers can also help businesses gather valuable information about their target market, which can be used to improve products and services. Before choosing an outbound call center company, you must always make a list of your requirements. If you need a free trial, you may go for Aircall or Cloudtalk; if you need a company with trust and experience, go for ZenDesk, Hubspot, RingCentral, or Avaya; if finance is your concern, get quotations from different companies and see which one suites you best.

    FAQs

    What is an Outbound Call Center?

    Outbound call centers tend to make more calls than they receive. Their main focus is reaching out to customers, making sales, and publicizing the company.

    What are the main features of an Outbound Call Center service?

    The main features of an Outbound Call Center service include call routing, call recording, auto attendants, conversation routing, automatic call distribution, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, and others.

    Is there a free trial provided by any Outbound Call Center service?

    Aircall and Cloudtalk are providers of Outbound Call Center Software that offer free trials for prospective clients to ensure a perfect fit for their business needs.

    What are the top Outbound Call Center Services?

    Below is the list of best Outbound Call Center Services:

    • RingCentral Contact Center
    • Five9
    • Zendesk
    • Aircall
    • Vonage
    • Avaya
    • Zoho Desk
    • Hubspot
    • Cloudtalk
    • Dialpad

  • Best Cloud Phone Systems of 2023

    The foundation of a successful business thrives upon a good business-customer relationship. A company providing poor customer support doesn’t run without a limp for long. In this hyper-competitive modern world, reaching customers become vital for a company’s growth.  Not only does a company need to provide a good medium that could channel support, but that medium must be fast and smooth too. This is where cloud-based phone systems come to the rescue. Not only is this cost-effective, but it also has a greater reach too. But with so many cloud-based phone system companies in the market, choosing the right one could feel a bit scary. We understand your concern.

    In this article, we’ll reveal to you 10 excellent cloud phone systems to consider in 2023.

    RingCentral
    Grasshopper
    Nextiva
    Vonage
    8×8
    MagicJack
    Dialpad
    Mitel MiCloud Connect
    Cisco Webex Calling
    GoTo Connect

    RingCentral

    Website Ringcentral.com
    Rating 3.9 out of 5
    Best For All businesses looking for a Unified Communication (UC) system

    RingCentral - Best Cloud Phone System
    A Screenshot from the RingCentral Dashboard

    Founded in the year 1999, RingCentral has been providing cloud-based communication services since then. Although it offers a wide range of services, its forte has always hovered around cloud-based business communication. They provide four plans in the MVP sector and their pricing is based on a per-user basis. Here are the pros and cons to look for:

    Pros:

    • Provides call recording for later documentation and analysis
    • High-quality noise-free calls; they claim their system to be available 99.99% of the time
    • Provides free trial to build trust

    Cons:

    • Billing terms can see changes even after the contract
    • It might be a little expensive
    • Sluggish customer service
    RingCentral: Simpler Communications

    Pricing:

    Have a look at the pricing details of RingCentral. Note that taking plans for more users will come with a discount.

    Plan Pricing
    Essentials $19.99 per user/month
    Standard $27.99 per user/month
    Premium $34.99 per user/month
    Ultimate $49.99 per user/month

    Grasshopper

    Website Grasshopper.com
    Rating 4.1 out of 5
    Best For Small to medium businesses that need to respond in case the call is not answered

    Grasshopper- Best Cloud Phone System
    A screenshot from the Grasshopper Dashboard

    Considering the rise of the internet and the needs of the modern world, the duo of David and Siamak founded Grasshopper, a VOIP service provider, back in 2003. So far, it has served over 400,000 happy customers and is on its way to serving a million more. Here are the pros and cons to look for if you want to choose Grasshopper as your cloud-based communication provider:

    Pros:

    • Automatic responses to customers if the line is not picked
    • Noise-free calls
    • Can handle simultaneous calls

    Cons:

    • Is not so cheap
    • You might face troubles while canceling accounts
    • Has been questioned for selling client data

    Pricing:

    Have a look at the pricing details of Grasshopper. You can save up to $75 on a yearly plan.

    Plan Pricing
    Solo $28 per month (1 line)
    Partner $46 per month (3 lines)
    Small Business $80 per month (5 lines)

    Nextiva

    Website Nextiva.com
    Rating 4.4 out of 5
    Best For For businesses that are growing and need to scale themselves

    Nextiva - Best Cloud Phone System
    A screenshot from the Nextiva Dashboard

    Nextiva is another VOIP service-providing company that was founded in the year 2006. Within six years it had gathered a workforce of 120 people working with. It provides excellent internet communication services that help businesses grow at a tremendous pace. It recently recorded a revenue of over 200 million USD. Here are the pros and cons to consider before choosing Nextiva as your communication company:

    Pros:

    • Provides a screen-sharing option, which has become necessary considering the present work culture
    • Excellent customer support
    • Has a good record in enhancing communication within the remote work culture
    • Is cheaper than RingCentral

    Cons:

    • Customers have sometimes reported noise during the calls
    • The flow of their service is a bit unreliable

    Pricing:

    Below mentioned pricing is for a user base of 1-4 and is billed monthly. Taking yearly plans for a higher number of users yield an extra discount.

    Plan Pricing
    Essential $30.95 per user/month
    Professional $35.95 per user/month
    Enterprise $45.95 per user/month

    Vonage

    Website Vonage.com
    Rating 4.3 out of 5
    Best For Businesses that have industry-specific communication needs

    Nextiva - Best Cloud Phone System
    A screenshot from the Nextiva Dashboard

    Because different businesses have different structures, they have different communication needs too. For example, a healthcare company cannot run on the communication flow that serves the finance sector. This is where Vonage comes in. It offers specially crafted unified communication that tries to serve a business to its satisfaction and growth. Here are the pros and cons to consider before you choose Vonage:

    Pros:

    • Industry-specific plans and solutions
    • Offers mobile app
    • Flexible pricing
    • Good track record with an experience of over 25 years
    • Clear call quality

    Cons:

    • Issues with texts and voicemails reported
    • Questionable customer service

    Pricing:

    Have a look at the pricing offered by Vonage.

    Plan Pricing
    Mobile $19.99 per user/month
    Premium $29.99 per user/month
    Advanced $39.99 per user/month

    8×8

    Website 8×8.com
    Rating 4.1 out of 5
    Best For Businesses that deal with customers through many mediums like chat, video, call, etc.

    8x8 - Best Cloud Phone System
    A screenshot from the 8×8 Dashboard

    With an over 2 million user base, 8×8 has been hailed as one of the best companies in the field of VOIP. It was also awarded the Best Value Business Phone of 2021 by US News and World Report. What more? It offers services in different field that enhances business communication. Here are things to consider before buying plans from 8×8:

    Pros:

    • The pricing is cheaper than its competitors
    • Provided call monitoring for training purposes
    • International calling can be done
    • Has a good track record with users like Acer, FredLoya, Live Oak Bank, etc.

    Cons:

    • Their customer services have been questioned by many
    • You might face problems canceling their plans

    Pricing:

    Have a look at the pricing offered by 8×8.

    Plan Pricing
    Express $15 per user/month
    X2 $24 per user/month
    X4 $44 per user/month

    MagicJack

    Website Magicjack.com
    Rating 3.3 out of 5
    Best For Small businesses and individuals

    MagicJack - Best Cloud Phone System
    A screenshot from the MagicJack Dashboard

    Founded in the year 2007, this company has been a name among small businesses looking for a cheaper communication environment. It offers a mobile app and a small USB device. As a business just starting up MagicJack can help you handle communication at a cheaper price. Here are the pros and cons to look for:

    Pros:

    • Simple plan that is easy to understand
    • Conference calling, call blocking, and call holding
    • Call hold music
    • Voicemail and call forwarding are also provided

    Cons:

    • Poor customer support has been an issue
    • Call dropping has been reported by its users
    • No unlimited international calling

    Pricing:

    MagicJack is one of the cheapest cloud phone systems. Have a look at its pricing.

    Plan Pricing
    1 Year $43
    2 Year $79
    3 Year $109

    Dialpad

    Website Dialpad.com
    Rating 4.4 out of 5
    Best For Small to medium businesses

    Dialpad - Best Cloud Phone System
    A screenshot from the Dialpad Dashboard

    With call and SMS support in over 50 countries, Dialpad has been rising in the cloud phone system sector. Founded in the year 2011, this company offers industry-specific solutions to serve different communication demands. So far, it has served over 25,000 customers. Here are the pros and cons to look for:

    Pros:

    • Unlimited international calling to over 50 supported countries
    • Supports a remote culture
    • Affordable and beneficial for startups and small-scale businesses

    Cons:

    • Poor call quality has been reported
    • Call drops

    Pricing:

    Have a look at the pricing details of Dialpad.

    Plan Pricing
    Standard $21.50 user/month
    Pro $27 user/month
    Enterprise Contact Sales

    Mitel MiCloud Connect

    Website Mitel.com
    Rating 3.8 out of 5
    Best For All businesses

    Mitel MiCloud Connect- Best Cloud Phone System
    A screenshot from the Mitel MiCloud Connect Dashboard

    MiTel, a company owned by Searchlight Capitals, provides companies with its cloud business communication services. Back in the years, it had sold a few of its technologies to RingCentral, which is another VOIP service-providing company. Apart from services, it also offers communication devices that help businesses reach their maximum potential. Here are the pros and cons to look for:

    Pros:

    • Easy-to-use interface that helps non-technical users
    • No setup fee
    • Great call and chat quality
    • Helps set up an excellent remote work culture

    Cons:

    • Doesn’t provide a free trial
    • Consulting charges are there
    • Poor UI on iPhones

    Pricing:

    Contact sales support for business-specific quotations.

    Cisco Webex Calling

    Website Cisco.com
    Rating 4.4 out of 5
    Best For All businesses

    Cisco Webex Calling - Best Cloud Phone System
    A screenshot from the Cisco Webex Calling Dashboard

    Cisco is one of the most experienced companies in the field of cloud communications. Founded in the year 1995, Cisco offers business solutions for all types of communications like video conferencing, voice calling, screen share, webinars, etc. If you are a large-scale business looking to set up a unified cloud communication, here are the pros and cons to look before:

    Pros:

    • Easy to use
    • Free trial available
    • Screen-sharing and other cloud communication features
    • Online meeting and collaboration environment setup
    • Provides quality communication

    Cons:

    • Poor quality file transfer
    • Technical user interface
    • Audio jitters have been reported

    Pricing:

    Have a look at the pricing details of Cisco Webex Calling.

    Plan Pricing
    Basic Free
    Starter $14.50/license/month
    Business $20.30/license/month
    Enterprise Contact sales

    GoTo Connect

    Website App.goto.com
    Rating 4.4 out of 5
    Best For Businesses looking for specific communication needs

    GoTo Connect - Best Cloud Phone System
    A screenshot from the GoTo Connect Dashboard

    Based in Boston, this company was founded in the year 2003 as a remote access and screen-sharing company. Today, it has reported over $1.3 billion in revenue, 10 million users, and 3,500 employees. This SaaS company has been helping big businesses connect no matter where they are. Here are the pros and cons to look for:

    Pros:

    • Excellent user interface
    • Good integration with Salesforce, Slack, etc.
    • Quality calls and customer support

    Cons:

    • Chat function might see some issues sometimes
    • The mobile app user interface needs to be improved
    • Some calls might fail to get through

    Pricing:

    Have a look at the pricing details of GoTo Connect.

    Plan Pricing
    Basic $27.00/user/month
    Standard $32.00 /user /month
    Premium $43.00 /user /month

    Conclusion

    As a business trying to tackle competition and thrive in the modern world, having an excellent communication system becomes important. A slight delay in communication could mean a big chunk of customers wincing away. The cloud phone system is an excellent solution that provides remote communication using different mediums like voice, chat, screen-share, etc. If you are a small-scale business looking for a cheaper communication setup, you may go for 8×8 or MagicJack. If you have specific demands, you may go for GoTo, Vonage, Dialpad, MiTel, etc. Cisco can be trusted for its experience and deep history. Before choosing a cloud-based phone system, always make a list of what your requirements are; it’ll help you narrow down your search and select the company that best suits your business structure.

    FAQs

    What is a cloud phone?

    A cloud phone system is a phone service that allows users to make and receive calls over the internet, instead of relying on traditional phone lines.

    What are the benefits of a cloud-based phone system?

    Key benefits of a cloud-based phone system are:

    • Easy implementation
    • Cost efficiency
    • Advanced call features
    • Increased productivity
    • Reliability and security

    How does the voice quality of a cloud-based phone system compare to a traditional phone line?

    Depending on factors such as internet speed and network reliability, the voice quality of a cloud-based phone system can be similar to or better than that of a traditional phone line.

    Can a cloud-based phone system be used by businesses of all sizes?

    Yes, a cloud-based phone system can be used by businesses of all sizes, from small startups to large enterprises.

    How secure is a cloud-based phone system?

    The security of a cloud-based phone system depends on the measures put in place by the provider and the user.

  • How to Record VoIP Calls Effectively?

    As per the report published by Persistence market research, the global VoIP market is estimated to achieve the mark of $194.5 billion in revenue by the end of 2024. Almost every small business to the big giant company is using VoIP for communication and at the same time using VoIP call recording to ensure accountability.

    Since VoIP is an advanced technology that comes with amazing features at a low price compared to traditional ones, the recording of calls is also different. Some VoIP service providers offer a call recording feature in their plans, but some offer this feature as an add-on at additional costs.

    Here in this article, you will get to know the procedure to record a VoIP call.

    What Is VoIP?
    Why Do Companies Need to Record VoIP Calls?
    Steps to Record VoIP Calls

    What Is VoIP?

    Voice Over Internet Protocol (VoIP) is a technology that enables seamless transmission of audio and video conversation over the internet. Using this technology one can easily avail the benefit of communicating with people using the internet connection. The audio or video data is converted into digital data in small data packets, then it is transmitted to the destination using the Internet network. The receiver receives this data packet combined to listen to the conversation.

    It provides the ability to make business calls from any location from any device through an internet connection. Unlike the traditional phone system, it saves a lot of money on normal calls and also on Long distance International calls.

    Not only voice calls but other mediums like video, chats, sending or receiving images, videos, and documents everything is possible because of VoIP technology. There is no boundation to stick with only one tool for communications but one can easily switch to their smartphone and make or receive a business call on it.

    Why Do Companies Need to Record VoIP Calls?

    VoIP is widely used by today’s businesses because of its flexibility and low-cost infrastructure. But while running business communication on VoIP, companies strongly need to record their every call. There are certain reasons companies do record the calls and some of the most prominent reasons are the following.

    • To prevent the business from future misunderstandings with clients. Sometimes when clients refuse their words, your call recording works as strong evidence.
    • Businesses also use call recordings for quality assurance. As a business owner, you always want your customers to be happy with your service. So it helps to ensure, no of your employees misbehaves with your customer.
    • Call recordings are also used by the companies for the training of the recruit. You might have heard the voice ” your call may be recorded for quality and training purposes” while communicating with any company.
    • It helps to reduce the legal risk if you have proof of any verbal commitment as a recording.
    • While working on a project for a client, sometimes you might require clarification from the previous conversation, and automatic call recording acts as a miracle at that time.
    Mobile VoIP Market size by Region

    Steps to Record VoIP Calls

    Coming back to the topic, below is the step-by-step process to help you to record VoIP calls. Since you can choose different software for your VoIP call recording but more or less the procedure is the same.

    Step 1: Choose the Right Software

    Choosing the right software to record calls is the first and most prominent step in our list. There could be many VoIP service providers available that are offering VoIP call recording features. Some include it in their plan while some offer it as an add-on. Here is a list of a few software providers who provide the call-recording feature.

    • RingCentral
    • 8×8
    • Nextiva
    • Vonage

    Choose any of the providers which suit your needs the best.

    Step 2: Configuration of Basic Settings

    Once you are done selecting the provider, the next step is configuring the basic call recording setting. To provide you with the context of how to use the call recording feature, we have taken the example of Nextiva.‌ Let us discuss how to record a call on Nextiva.

    Homepage

    ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌Once you are on the homepage dashboard of the software, you need to click on the manage option under the user’s tab.‌

    User Overview Page

    ‌‌‌‌‌‌‌‌‌‌After clicking on the user’s tab you’ll enter the user’s dashboard. Here you’ll see all your users and various options to configure. Just select the desired user for whom you want to record the call.‌‌


    Click here to get Nextiva

    User Manager Page

    ‌‌‌‌Once you click on any user, you’ll find the monitoring section, under this section there is an option for call recording. Just enable this call recording option for the user.

    You’ll find this option in different places based on your service provider.

    Step 3: Configure Call Recording Policies

    After completing all of the above steps, you need to choose your desired call recording policy from the dropdown menu. Below I’ve explained these policies in brief.

    Call Recording Options

    Always On

    When this option is selected, every call for that user will automatically start recording. The user will have no control over the recordings to start, stop, pause or resume. You can select this option if you want to record all the calls without giving control to the user.

    Always on With Pause and Resume

    This option also records all the calls automatically as soon as the calls start, but this option empowers the user to pause and resume the call recording whenever he/she wants. You can select this option if you want to give some control to the user.

    Users can pause the call recording by dialling *48 and resume the paused call recording by dialling *49.

    On-demand

    As the name suggests On-demand, which means VoIP call recording will start as soon as the user initiates the call but it will automatically get deleted if the user does not place the call on hold and dial *44.

    It means if the user wants to save this call recording, then he/she needs to put the call on hold and has to dial the feature code *44. This option will give much more flexibility to users.

    On-Demand With User-Initiated Call

    When this option is enabled, calls will not start recording automatically. In order to start the call recording, the user has to put the call on hold and dial *44. Another alternative is also available, user can dial this code before making the outbound Call to record the call.

    Never

    This option doesn’t allow the user to record any of the calls. Even the user can’t record any call using any of the feature codes like*44.

    Step 4: Good to Go

    After selecting your recording policy for the user, you can select the other option which is easy to configure. Like if you want to make the announcement that the call recording is being started or stopped, then you can check the option. Similarly, you can easily configure other basic settings.‌‌

    Now you are good to go to record all your business calls. Keep in mind that I’ve taken the example of Nextiva but you can choose any provider, settings and features might be up or down but the functionality is the same.

    Conclusion

    Call recording is a widely used feature in the business. empower your business by leveraging the feature of call recording. Call recording, even today, is quite challenging if you don’t have the right tools. Follow our step-by-step guide to record your VoIP calls and run your business with full accountability. It helps individuals and companies maintain accountability for verbal commitments. Automatic call recording using your VoIP phone system helps you run a more successful business.

    FAQ

    Can VoIP phone calls be recorded?

    VoIP calls can be recorded via streaming audio recording applications. Streaming audio recorders can be useful for home-based recording.

    How do I record a VoIP call on Windows 10?

    The keyboard shortcut Windows+Alt+R allows you to record VoIP calls on your PC quickly.

    What is the best free app for recording phone calls?

    The List of some of the best software is

    • RingCentral
    • 8×8
    • Nextiva
    • Vonage

    Can we automatically record all calls?

    Some VoIP call recording software allows you to manually select which phone conversations you want to record, while others support automatic audio recordings of all phone calls.