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Tag: swiggy

  • Customer Alleges Extra Fee on Cash-on-Delivery Order, Govt Steps in With Probe Against E-Commerce Players

    A thorough inquiry into complaints against e-commerce sites that charge extra for choosing to pay using cash-on-delivery (COD) has been initiated by the Department of Consumer Affairs. In a recent tweet, Union Minister Pralhad Joshi referred to these tactics as “dark patterns” that deceive and take advantage of customers, and he pledged tough measures against those who engage in them in order to safeguard consumer rights and advance openness in India’s rapidly expanding e-commerce industry.

    How E-Commerce Sties Came in Government’s Radar?

    The problem was discovered when multiple customers complained that they were assessed additional costs when they chose the COD option rather than prepaid payment methods. A well-known e-commerce company charged him INR 226 under unclear headings like “offer handling fee”, “payment handling fee”, and “protect promise fee”, according to one X user.

    By drawing comparisons to other costs, such as the “Rain Fee” seen on food delivery services like Zomato, Swiggy, and Zepto, the user mockingly lambasted these prices. Joshi addressed these worries in a tweet on 3 October, stating that businesses violating consumer rights will face severe consequences and that these activities will be closely examined.

    What is Dark Patterns E-Commerce’s Preferred Option?

    Dark patterns are deceptive design strategies used by businesses to obtain information or funds from customers without their full knowledge. These include deceptive signals like phoney countdown timers for offers, complicated, difficult-to-notice costs hidden deep within checkout processes, or exhibiting false scarcity (“only one or two items left”).

    One of the best examples of these unethical tactics is charging more for payment options like COD under ambiguous fee titles. The government is currently working on new regulations to combat these misleading practices and has already urged e-commerce corporations to stop them. The Jagriti app, which makes it easier to file complaints about unfair commercial practices, encourages customers to report these infractions.

    Quick
    Shots

    •Govt launches probe into e-commerce platforms over
    extra fees on COD orders.

    •Consumer complaints reveal hidden charges under
    names like “offer handling” and “payment handling” fees.

    •Union Minister Pralhad Joshi calls such practices
    “dark patterns” and promises strict action.

    •Dark patterns include deceptive design tricks to
    mislead consumers or extract extra payments.

    •New regulations are being considered to curb such
    practices in India’s e-commerce sector.

    •Consumers are encouraged to report violations
    through the Jagriti app.

  • Zomato and Swiggy Introduce Food Health Scores as Quality Concerns Rise in India

    Even as fine-dining restaurants modify their menus to satisfy the growing demand for healthier cuisine, food delivery services Zomato and Swiggy have added health-focused ratings—”health scores” and “protein drops”—amid mounting scrutiny over food quality.

    In an X post, Zomato creator Deepinder Goyal stated, “For years, something about Zomato made me uneasy.” He also announced the addition of a healthy score based on AI and restaurant data to the platform’s menu.

    Last week, Swiggy launched its rating system. In a LinkedIn post, Deepak Maloo, its VP of culinary strategy, customer experience, and new projects, referred to it as the next drop in the high-protein, low-calorie, gluten-free, and fry-free categories.

    Users’ Social Media Calls Now Addressed by Swiggy and Zomato

    On social media, both platforms—which control the majority of India’s food delivery market—have come under fire for facilitating the speedy delivery of occasionally unhealthy, frozen, or occasionally unfresh food. Shantanu Deshpande, the creator of Bombay Shaving Company, wrote on LinkedIn that Zomato, Swiggy, and Zepto should not be used.

    Additionally, please make the product palatable if you are so eager. On September 30, Goyal’s post went viral and elicited a range of conflicting responses. While some were appreciative of the move, others called attention to the reportedly “low hygiene standards followed by smaller cloud kitchens”.

    Zomato’s Goyal Admits-Platform Not Providing Healthy Options

    Another group of people claimed that the platforms’ health scores had flaws. In his X post, Goyal claimed that although Zomato made ordering takeaway and dining in easier than ever, it never really improved people’s quality of food. In actuality, Zomato made it difficult for people to obtain genuinely healthful cuisine, even though they might select a salad or smoothie bowl.

    “Healthy eating is no longer a fringe trend; it’s a mainstream movement,” said Zorawar Kalra, owner of the Farzi Cafe and Masala Library restaurants. These days, menus feature more plant-based options and lighter, ingredient-driven cuisine. “Gourmet meets mindful” is the way of the future for dining.

    The changes coincide with an increase in India’s market share for meal delivery services. According to a survey by Swiggy and Bain & Company, the nation’s food delivery market could reach INR 2 lakh crore by 2030, expanding at a compound annual growth rate of 18%. This development would be supported by digitisation, consumer preference for ordering in and experimenting, and rising disposable incomes.

    Quick Shots

    •Zomato’s health score is powered by AI and
    restaurant data, offering users a clearer view of nutritional quality.

    •The move follows rising social media criticism over
    unhealthy, frozen, or poor-quality food from delivery platforms.

    •Zomato CEO Deepinder Goyal acknowledged that the
    platform historically made access to truly healthy food difficult.

    •While many praised the step toward mindful eating,
    others highlighted concerns over hygiene standards in smaller cloud kitchens.

  • Swiggy Launches ‘Toing’ App to Provide Affordable and Fast Meal Delivery Services

    To provide consumers with affordable meal options, listed foodtech giant Swiggy has launched a new food delivery app called “Toing”. The app delivers meals for less than INR 250 and is presently available in a few Pune locales. According to the Google Play Store app description, Swiggy’s “Toing” service offers you dependable delivery throughout your city, honest pricing, and reasonably priced meals.

    Since its August 30 release in the app marketplace, the app has received over 500 downloads, according to the company. The development was initially reported by Moneycontrol. Over the past few months, the company has increased its efforts to provide affordable meals.

    The Swiggy app’s “99 Store” feature was introduced in July, providing fast food alternatives priced between INR 49 and INR 149. In order to satisfy the demands of cost-conscious consumers and offer reasonably priced solutions to the frequent Gen-Z buyer, the feature was introduced.

    Swiggy’s New Business Strategy to Attract More Customers

    The company has been aggressively raising its platform fees for food delivery at the same time as it is focusing on offering cheaper meal deliveries. It raised its platform costs to INR 15 for each order in September. Earlier in July and August, the business had implemented comparable pricing increases.

    Following the recent modifications to the GST scheme, food delivery costs are anticipated to increase. Delivery rates for food and fast commerce (local) deliveries will henceforth be subject to an 18% tax. For Zomato, where delivery costs typically range from INR 11 to 12, the adjustment will add roughly INR 2 to every order. Given that Swiggy’s delivery fees average INR 14.5, the company may experience a bigger impact of INR 2.6 per order.

    Swiggy’s Expansion Beyond Food Delivery

    Swiggy is now launching a lot of new products, and they’re not just food delivery services. In June, the foodtech major introduced a concierge service for travel and lifestyle via a brand-new app named “Crew.” Crew is a customised concierge app made to help customers with a variety of routine and unique chores.

    Pyng, Swiggy’s professional services marketplace app, was also released earlier this year. Swiggy Genie, the company’s delivery service, has been paused while it aggressively tests out new offerings. Swiggy released its financial results for the first quarter of the fiscal year 2025–2026 (Q1 FY26) last week. As it kept making investments to grow its rapid commerce activities, the company’s deficit increased in the first quarter. In the June quarter, the company’s net loss increased by 96% to INR 1,197 Cr from INR 611 Cr in the same period last year.

    Quick
    Shots

    •Currently available in select Pune locations; over
    500 downloads since Aug 30 launch.

    •Promises honest pricing, dependable delivery, and
    budget-friendly meals.

    •Follows launch of Swiggy’s “99 Store” (meals priced
    INR 49–INR 149) to attract cost-conscious users.

    •Q1 FY26 results: net loss widened 96% YoY to INR
    1,197 Cr as company invests in quick commerce    .

  • BNP Paribas Buys INR 3,200 Cr Stake in Eternal (Zomato Parent), Sells INR 1,158 Cr in Swiggy

    In a block deal on 26 August, BNP Paribas Financial Markets purchased 10.12 Cr shares of Zomato parent company Eternal and sold 2.69 Cr shares of rival Swiggy. According to NSE records, BNP Paribas paid INR 318.1 per share for Eternal shares, making the acquisition worth approximately INR 3,200 Cr.

    Block Deal Details: Eternal and Swiggy Share Transactions

    The investor also sold 16,083 shares for INR 51.11 lakh in a different bulk transaction. Eternal’s stock ended yesterday’s trading session on the BSE 0.5% down, at INR 317.80. At the end of the session, the market capitalisation of the company was INR 3.06 Lakh Cr.

    Due to Ganesh Chaturthi, the stock exchanges are closed today. In the meantime, BNP Paribas sold 2.69 Cr Swiggy shares for INR 430.38 each, resulting in an INR 1,158 Cr block deal. It bought INR 18.54 Cr worth of Swiggy shares in a different bulk transaction.

    BNP Paribas’ Recent Moves in Swiggy Stake

    Last month, BNP Paribas purchased 3.2 lakh Swiggy shares at INR 381 a share. In the bulk transaction at the time, Citigroup Global Markets sold its shares. It is important to note that Swiggy is down more than 20% this year, whereas Eternal’s shares have increased more than 14%.

    Eternal vs Swiggy: Quick Commerce Rivalry Heats Up

    The two businesses are currently involved in a fierce fight in the rapid commerce space, which coincides with the bulk deals. In addition to having a duopoly in the foodtech sector, Swiggy and Zomato are investing heavily to gain control of the nation’s quickly expanding fast commerce market.

    Blinkit Leading Ahead of Instamart

    Blinkit from Eternal now leads Swiggy’s Instamart, but companies like Zepto, Flipkart Minutes, BigBasket, and others are all vying for market share in the majors’ rapid commerce sectors. Eternal and Swiggy are rapidly growing their network of dark stores in order to keep the competition at bay.

    As a result, the corporations’ bottom lines have suffered. In the first quarter of FY26, Blinkit lost INR 42 Cr, compared to INR 43 Cr in the same period the previous year. Due to its ongoing investments in Blinkit, even Eternal’s consolidated net profit fell more than 90% to INR 25 Cr from INR 253 Cr in Q1 FY25.

    In a similar vein, Swiggy’s net loss increased 96% from INR 611 Cr in the previous quarter to INR 1,197 Cr in the June quarter. In the first quarter of FY26, Instamart’s loss was INR 797 Cr, nearly three times the INR 280 Cr loss from the same quarter the previous year.

    Quick
    Shots

    •BNP Paribas Offloaded 2.69 Cr Swiggy
    shares worth ₹1,158 Cr at INR 430.38/share.

    •BNP Paribas had bought 3.2 lakh
    Swiggy shares last month at INR 381/share.

    •Eternal’s Blinkit leads Instamart,
    competing with Zepto, Flipkart Minutes, BigBasket.

    •Eternal up 14% in 2025 YTD; Swiggy
    down 20% YTD.

  • Karnataka Assembly Passes Gig Workers’ Welfare Bill to Boost Social Security for Platform Employees

    According to reports, the Karnataka legislative assembly passed a bill that will open the door for the establishment of a gig worker welfare fund. The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Bill, 2025, seeks to create a welfare board and safeguard workers’ rights, according to news agency PTI.

    Additionally, it imposes new duties on aggregators concerning the safety, occupational health, and social security of their employees. According to reports, state labour minister Santosh Lad stated during his speech in the parliament that the bill suggests a welfare cost of 1% to 5% for every transaction, which will be subtracted from the worker’s compensation. The cost will fluctuate depending on the type of aggregator.

    Welfare Fund and Aggregator Contributions

    These revenues will be combined to create the welfare fund, which will also receive gifts, donations, transfers, and grants-in-aid from the state government. A welfare fee of 1% to 5% of a gig worker’s compensation will be collected, Lad added. This cannot be applied universally because e-commerce and the operations of Swiggy and Zomato are not the same.

    They are various business types. Therefore, 1-5% will not be applied uniformly to all. “While establishing the regulations, we shall debate and make a decision,” Lad added further. According to the report, the bill will also require gig workers to register with the planned welfare board and provide for openness in dispute settlement procedures.

    Rights and Protections for Gig Workers

    The Hindu claims that the board will also decide on worker safety measures, health card issuance, and other social security matters. Furthermore, the bill allegedly places the responsibility for offering gig workers stable incomes and decent working conditions on app-based platforms. According to PTI, Lad cited the Bill and stated that a gig worker cannot be fired without giving 14 days’ notice and a written justification.

    Background and Ordinance History

    This comes four months after intentions to create a gig worker welfare board were revealed by the Karnataka chief minister’s office. The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Ordinance, 2025, was subsequently issued by the state government in May.

    Since the issue was deemed “urgent” since neither chamber of the state legislature was in session, Governor Thaawarchand Gehlot introduced and approved the ordinance. It is important to remember that the state administration published a draft of the same measure last year, which included provisions for income and social security as well as other advantages.

    Quick
    Shots

    •Funded by a 1–5% welfare fee on each
    transaction.

    •Contributions vary by business type
    (e-commerce, food delivery, etc.).

    •Additional funding through donations,
    transfers, and state govt grants.

    •Ensure worker safety, occupational
    health, and social security.

  • Swiggy Launches DeskEats to Serve Office-Goers Across 30 Indian Cities

    The foodtech giant Swiggy has launched DeskEats, a new product created especially to serve Indian working people. According to a statement from the company, the offering is currently accessible in over 7,000 tech parks, business centres, and corporate complexes spread across 30 cities, including Delhi, Mumbai, Bengaluru, Chennai, Gurugram, Pune, and Kolkata.

    DeskEats: Swiggy’s New Offering for Office-Goers

    According to Swiggy, DeskEats offers about 7 lakh menu options from over 2 lakh establishments. Entering “office” or “work” in the Swiggy app will activate the feature. Value combos, stress munchies, deadline desserts, sip-tastic fuel, one-handed grabbies, healthy nibbles, and teamwork bites are just a few of the carefully curated collections that make up DeskEats.

    How DeskEats Works: Smart Menus for the Workday

    Each category is made to cater to a particular workday situation, such as a quick snack in between meetings or a solo desk lunch. According to the company’s statement, DeskEats is designed to satisfy the changing demands of customers looking for a convenient meal delivery service that they can enjoy at their desks throughout the workday.

    Corporate Rewards Program Gains Momentum

    Three months have passed since Swiggy’s Corporate Rewards program was introduced, which enables businesses to provide carefully chosen Swiggy perks to their staff as part of wellness campaigns or workplace incentives. According to Swiggy, the initiative has received excellent feedback from 14,000 businesses and 1.5 lakh workers.

    According to Deepak Maloo, vice president of Swiggy’s food strategy, customer experience, and new projects, corporate professionals today are more time-constrained and have more options than ever before. Swiggy has rethought how meal delivery fits into a hectic, high-achieving workplace with the introduction of DeskEats.

    Zomato for Enterprise: The Rival Response

    Zomato, Swiggy’s rival, introduced Zomato for Enterprise (ZFE) last year to accommodate business-related orders from corporate staff in response to the needs of working professionals. The goal of Zomato’s service is to make managing food expenses easier for businesses and their staff.

    Swiggy Expands Beyond Food with New Apps Like Crew and Pyng

    Swiggy is now launching a lot of new products, and they’re not just food delivery services. In June, the foodtech major introduced a concierge service for travel and lifestyle via a brand-new app named “Crew.” Crew is a customised concierge app made to help customers with a variety of routine and unique chores.

    Pyng, Swiggy’s professional services marketplace app, was also released earlier this year. Swiggy Genie, the company’s delivery service, has been paused while it aggressively tests out new offerings. Swiggy released its financial results for the first quarter of the fiscal year 2025–2026 (Q1 FY26) last week. As it kept making investments to grow its rapid commerce activities, the company’s deficit increased in the first quarter. In the June quarter, the company’s net loss increased by 96% to INR 1,197 Cr from INR 611 Cr in the same period last year.

    Q1 FY26 Financial Snapshot: Losses Grow, Revenue Surges

    The company’s loss increased by 11% from INR 1,081 Cr on a sequential basis. On the other hand, Swiggy’s top line grew significantly. In Q1 FY26, operating revenue increased 54% to INR 4,961 Cr from INR 3,222 Cr in the same quarter last year. This represented a 12% rise over INR 4,410 Cr on a QoQ basis. Although Instamart’s loss during the reviewed quarter nearly tripled to INR 797 Cr from INR 280 Cr a year earlier, the rise was only 3.3% sequentially from INR 771 Cr.

  • Zomato Under Fire Again: NRAI Seeks Answers on Long-Distance Fee

    The National Restaurant Association of India (NRAI) has chosen to speak with Zomato this month after a flurry of restaurant complaints regarding the food tech giant’s recently implemented long-distance service charge.

    According to various media reports, the restaurant industry association had preliminary talks with Deepinder Goyal, the CEO of Zomato parent company Eternal, about the matter and intends to meet with him this month to try to find a solution.

    Zomato announced in May of this year that, regardless of order value, it would charge restaurants a service fee of INR 15 for deliveries within 4 to 6 km and INR 25 to INR 35 for deliveries over 6 km.

    Restaurants are furious about this action. Zomato asserts that it sets a 30% commission cap on restaurant orders, but eateries complain that this cap has been violated as a result of the new long-distance price.

    Why Restaurants are Unhappy with Zomato’s Long Distance Fee Move?

    Zomato stated in an email that long-distance calls would cost between INR 25 and INR 35. The fee now stands at 35% for a customer who already pays 25% on a purchase of INR 250 plus an extra INR 25.

    Then, Zomato claims that it will be limited to 30%. Thus, the structure is extremely complex and perplexing. According to the proprietor of a quick service restaurant (QSR), Zomato appears to be breaking the 30% commission cap by charging a long-distance fee.

    According to NRAI, Zomato, not restaurant owners, chose to expand the delivery radius in order to expand the platform. Therefore, it is now their responsibility to find the answer. If they so choose, they are free to charge the person who is ordering food for this.

    In addition to the long-distance charge, Zomato has angered restaurants by attempting to alter the conditions of its contracts with them. Zomato has been contacting eateries to sign a new contract under its parent company Eternal since May.

    Restaurants, however, claimed that Zomato had covertly added a new provision to the contract that would allow it to sanction the former for failing to maintain pricing parity among food tech platforms. The majority of restaurants are not signing the new contract, according to a Zomato-listed restaurant partner quoted in the media.

    Since 2021, the NRAI has been fighting the two foodtech titans in court over their claimed anti-competitive behaviour. Additionally, the restaurant body has been at odds with Swiggy and Eternal regarding the meal options offered by their respective rapid commerce verticals, SNACC and Bistro.

    Restaurants have therefore been searching for strong substitutes for the two platforms for a considerable amount of time. Although ONDC looked promising at first, its credibility as a viable alternative has been damaged by leadership turnover and a drop in retail food orders.

    The NRAI has now partnered with Rapido to distribute food in a fresh attempt. Eternal’s decision to increase meal delivery fees comes as the company seeks to boost its top line despite the industry’s decline.

    While Eternal’s rapid commerce vertical Blinkit grew 122% YoY to INR 1,709 Cr during the quarter, Zomato’s sales grew just 17.5% YoY to INR 2,409 Cr in Q4 FY25.

  • Swiggy Shuts Down ‘Minis’ Storefront Platform, Deadline Set for August 1

    The popular food and grocery delivery service Swiggy is closing Minis, an online shopfront for creators and small businesses, in order to concentrate more on its key pillars of rapid commerce and food delivery while closing non-core enterprises.

    According to information obtained by a media outlet, the corporation has informed vendors that the service will be ended by August 10. Before the deadline, sellers are urged to finish any outstanding orders, take payouts, and shut down their stores.

    In late 2022, Minis was launched to allow retailers to create basic internet shopfronts without having to pay commissions or create a website. Merchants might use social media to advertise their shopfronts, handle payments and delivery, and display goods and services.

    To facilitate discovery, Swiggy also briefly included Minis stores in its main app. Minis was a component of Swiggy’s larger goal to develop software-as-a-service (SaaS)-style solutions for independent sellers and small enterprises.

    Over the years, the company has experimented with a number of merchant-facing services, like Swiggy Genie, to facilitate hyperlocal trade. One of the rare attempts to give retailers complete control over their shopfronts and branding was Minis.

    Reasons for the Closure

    Similar to solutions like Linktree, Swiggy redesigned the offering in 2024 to serve as a “link in bio” landing page for businesses that prioritise Instagram or WhatsApp. Minis soon lost its presence in the Swiggy ecosystem.

    The change put Minis in direct conflict with native shopfront capabilities on platforms like Linktree, Dukaan, and Meta. Minis remained a free solution designed for sellers that mostly relied on social media for reach and discovery, in contrast to Shopify or Dukaan, which provide more extensive integrations for inventory, customer data, and marketing.

    Regarding the withdrawal, Swiggy has not made a public statement. Minis’ closure coincides with Swiggy’s intention to concentrate on its core services, which include meal delivery and fast commerce (through Instamart), during a period when industry-wide attention is still firmly focused on operational scalability and profitability.

    Swiggy has been methodically closing its non-core operations as part of this transition. It has closed its meat marketplace, InsanelyGood (its premium grocery platform, which merged with Instamart), Swiggy Genie (its pick-up and drop service), and Handpicked (an experimental gourmet grocery vertical) throughout the last two years.

    Focusing More on its Core Domain by Adding New Services

    Using its Eco Saver mode, Swiggy’s new INR 99 Store on the main app offers single-serve items for a fixed INR 99 with free delivery. The new category, which is active in more than 175 cities, is aimed at frequent, cost-conscious users, particularly students and Gen-Z consumers.

    Additionally, Swiggy has been rapidly growing its food and basics delivery vertical, Instamart. Instamart increased the number of its locations from 705 to 1,021 in the January–March quarter (Q4 FY25) by adding 316 dark stores.

    Previously, the company was only adding 50 to 100 outlets a quarter, so this represents a significant boost in the pace of expansion. Swiggy’s decision to leave Minis highlights its larger plan to focus operations on high-volume, high-frequency categories in an effort to create a more streamlined and lucrative company.

  • Swiggy Introduces ‘99 Store’: Leads the way in Affordable Market Expansion with Dishes at Flat ₹99 & Free Delivery across 175+ cities in India

    National, 01 July, 2025: Swiggy Limited (NSE: SWIGGY/BSE: 544285), India’s leading on-demand  convenience platform, today announced the launch of affordable range of offerings on its app- the “99  Store,”– aimed at making everyday meals more affordable and accessible. Swiggy has led from the front  with this disruptive launch and introduced a new section on the Swiggy app that features single meals  priced at just ₹99, specially curated to meet the needs of price-conscious users and provide affordable  options to the high-frequency Gen-Z consumers. 99 Store is available to users in 175+ cities including  Bangalore, Ahmedabad, Kolkata, Hyderabad, Delhi, Pune, Chennai, Lucknow, Vadodara, Trivandrum,  Tirupati, Patna, Surat, Bhopal, Dehradun, Mysore and Ludhiana.  

    The 99 Store is a destination for quick-prep dishes offered at a flat price point of ₹99. These curated dishes  come with free delivery on all orders under the ‘Eco Saver’ delivery mode. Customers can explore dishes  across a wide variety of cuisines including Rolls, Biryani, Noodles, North Indian, South Indian, Burgers,  Pizza’s, and Cakes, ensuring that affordability doesn’t come at the cost of choice or taste.  

    Speaking about the new initiative, Rohit Kapoor, CEO, Swiggy Food Marketplace said, “At ₹99, this isn’t  just a price point—it’s a promise. A promise that good food can be both affordable and accessible,  especially for our younger customers. The 99 Store is our way of making sure daily meals don’t burn a  hole in your wallet. We’ve worked closely with our restaurant partners and delivery teams to make  everyday meals more affordable without cutting corners. This is a big step in making Swiggy a true  everyday choice for millions. Whether you’re on a college budget or just looking for a fuss-free lunch, this  is Swiggy’s most value-driven offering yet.” 

    The 99 Store is embedded within the existing Swiggy app and stands out for its dish-forward layout,  spotlighting top-selling items to make discovery seamless. The offering also uses Swiggy’s “Eco Saver”  delivery mode to ensure cost efficiency while maintaining reliable service quality. 

    By bringing together affordability, curation, and convenience under one experience, Swiggy’s 99 Store is  poised to redefine how India thinks about single value meals, proving once again that good food doesn’t  have to come with a huge bill!

    About Swiggy  

    Swiggy is India’s pioneering on-demand convenience platform, catering to millions of consumers each  month. Founded in 2014, its mission is to elevate the quality of life for the urban consumer by offering  unparalleled convenience, enabled by 5.4 lakh delivery partners. With an extensive footprint in food  delivery, Swiggy Food collaborates with over 2.5 lakh restaurants across ~700 cities. Swiggy Instamart, its  quick commerce platform operating in 120+ cities, delivers groceries and other essentials across 20+  categories in 10 minutes. Fueled by a commitment to innovation, Swiggy continually incubates and  integrates new services like Swiggy Dineout and Swiggy Scenes into its multi-service app. Leveraging  cutting-edge technology and Swiggy One, the country’s only membership program offering benefits across  food, quick commerce, dining out, and pick-up and drop services, Swiggy aims to provide a superior  experience to its users. 

  • Zomato Rolls Out EV Rental Fleet in Delhi to Power Green Deliveries

    For its delivery partners in Delhi-NCR, Zomato is testing a fleet of electric vehicle (EV) bikes for rent. The foodtech giant is renting out two-wheeler EVs to its delivery partners as part of the green initiative.

    The business stated in a statement that, depending on partner uptake, it will extend the programme to other regions of India. Anjalli Ravi Kumar, Eternal’s chief sustainability officer, told the media that meeting the needs of food delivery requires an ecosystem in which all delivery partners have easy access to electric bikes.

    Zomato is making sure delivery partners can prosper and help create a greener future by introducing these specially made, effective electric bikes for hire.

    The business stated that the purpose of the June 5 pilot programme is to assist delivery partners in realising the advantages of employing electric vehicles (EVs) for deliveries as opposed to bikes with internal combustion engines (ICEs).

    Zomato Aiming to Secure 100% EV Based Food Delivery Status

    According to the corporation, the project aligns with its overarching objective of enabling food deliveries that are entirely powered by electric vehicles by 2030.

    Zomato stated that it had more than 37,000 active EV-based meal delivery partners as of March 2025. This is consistent with similar announcements made a few weeks ago by its competitor Swiggy.

     The firm, run by Sriharsha Majety, also declared at the time that it will electrify its entire fleet by 2030. Additionally, it recently joined forces with SUN Mobility to electrify more than 15,000 e-bikes.

    Affordability, convenient app-based access, high vehicle uptime because of fast battery changes, and safety features like ergonomic seats and puncture-resistant tyres are the primary drivers propelling the adoption of EVs among gig workers.

    The drive for EVs coincides with the Indian government’s ambitious goal of 30% EV adoption by 2030, which is anticipated to be mostly driven by consumers moving to electric alternatives and online aggregators switching to EVs.

    More Cost-Effective Than Conventional Delivery System

    In addition to their environmental benefits, electric vehicles are a smart investment for Zomato and Swiggy since they lower delivery costs per km and improve last-mile efficiency.

    The Centre has also been providing incentives and subsidies to promote the nation’s EV adoption. Additionally, the push for EVs coincides with a slowdown in the larger food delivery market.

    In Q4 FY25, adjusted revenue from Eternal’s primary food delivery business increased just 17.5% year over year to INR 2,409 Cr. In Q4 FY25, Eternal’s consolidated net profit decreased by 77.8% to INR 39 Cr from INR 175 Cr in the same quarter last year.