Tag: Supply Chain Traceability

  • O4S : Supply Chain Automation Platform for Manufacturing Companies

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by O4S.

    The supply chain management market was valued at $18.7 Billion in 2020, and is projected to reach $53 Billion by 2030. Alongside, India’s manufacturing sector recorded huge improvement in recent years. O4S is among the emerging startup which is looking to invest significantly in technology to be able to scale up as per the demand in these industry. O4S provides SaaS solution for Manufacturing Companies to digitize and automate their supply chain.

    Lets know more about O4S startup, founders, business model, growth, and the startup story.

    O4S – Company Highlights

    Startup Name O4S
    Headquarters Gurugram, Haryana
    Industry Supply Chain Automation and Traceability.
    Founded 2017
    Founders Mr. Divay Kumar and Shreyans Sipani
    Total Funding Raised $9.4 Million
    Website www.o4s.io

    O4S – About
    O4S – Industry
    O4S – Founders and Team
    O4S – Idea & Startup Story
    O4S – Mission and Vision
    O4S – Core Beliefs
    O4S – Name, Tagline, and Logo
    O4S – Business Model & Revenue Model
    O4S – Products & Services
    O4S – USP
    O4S – Startup Launch and Growth
    O4S – Challenges Faced
    O4S – Funding
    O4S – Advisors and Mentors
    O4S – Competitors
    O4S – Tools Used to Run Business
    O4S – Recognition and Achievements
    O4S – Future Plans
    O4S – FAQs

    O4S – About

    O4S is a Supply Chain Management startup founded in 2017 by Divay Kumar and Shreyans Sipani. O4S provides SaaS solution to digitize and automate their supply chain.

    The company headquarters’ is located in Gurugram, Haryana while it has regional offices in Hyderabad, Mumbai, and Bengaluru. In the last two years, O4S has expanded its operations across Middle-east and southeast Asia, and is planning to further expand its geographical presence in North America. We’ve added 30 new large enterprise customers in past 1 year including likes of AkzoNobel, Mondelez, Orient Electric, Polycab India among others.

    O4S – Industry

    Experts foresee huge opportunity in Supply Chain market. Reportedly, the Global Supply Chain SaaS market is expected to grow to over $20 Billion by 2025 with a CAGR of over 20%. O4S is witnessing high traction and demand and looking to invest significantly in technology to be able to scale up as per the demand. For market expansions, delivery and supporting global customer base the startup would be looking at the next investment round, i.e. Series B as soon as in 2022.

    O4S – Founders and Team

    Divay Kumar and Shreyans Sipani - O4S Founders
    Divay Kumar and Shreyans Sipani – O4S Founders

    Divay Kumar (CEO) and Shreyans Sipani (CTO) are the founders of O4S. The co-founders of O4S were college time buddies who were enthusiastic about bringing a change in supply chain management with their knowledge of technology. After completing their chemical engineering from Thapar University, they joined different organizations which are a prominent name in their respective industries. They both were doing good in their respective careers yet not satisfied until they started off with their Startup Idea which is now known as O4S. Since the beginning they were aligned and distributed their responsibilities according to their expertise. While Divay took the charge of CEO and worked on the strategic plans to reach prospective clients and business expansion, Shreyans became the CTO, and focused on the design and development of O4S platforms.

    Divay Kumar (CEO) and Shreyans Sipani (CTO), both completed their B.Tech in chemical engineering from Thapar University together. Divay has over 8 years of experience in the consulting industry, with deep knowledge and understanding about analytics, business and growth strategy. His past instinct was with Fractal Analytics, and EVI.

    Shreyans has more than 8 years of experience in the IT industry with expertise in design and development of mobile-based applications. In addition, he has in-depth knowledge and considerable experience pertaining to product strategy and design. He has worked along with various project managers to understand the changing market dynamics and then incorporating those changes to a product. He has worked with Lybrate for a considerable time period.

    Shreyans being the head of the technical department of O4S is continuously engaged in building and upgrading the company’s platform designed for supply chain management. While Divay, responsible for overseeing the company’s business growth and strategy. He has diligently taken initiatives that have helped the organization expand consistently through geographical expansion, strong partnerships, and fundraising.

    Shreyans Sipani – The co-founder of O4S at India Technologu Week

    O4S – Idea & Startup Story

    O4S Team
    O4S Team

    The inception of any start-up ignites with an innovative idea that is designed to optimize the existing processes, usually through technology. The story of O4S is somewhat similar, Divay and Shreyans (Co-founders of O4S) who were college batch-mates never in their student life thought that someday they will embark on a journey together. The journey that will not only make a difference in the industry but also generate a great deal in bringing a revolution in supply chain management within the unorganized trade in India. Together, they brought a blueprint to reality by utilizing their past experiences and analytical bend of mind.

    O4S – Mission and Vision

    O4S was incepted with a vision to integrate advanced technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML) for practical applications in Supply Chain Management. The manufacturing industry has a fairly complex supply chain with millions of products moving through various nodes and parties every single day. Moreover, the industry experiences a high dependency on manual operations. Thus, making Automation, Digitization, and Transparency in Supply Chain a need for the hour to optimize and bring high levels of efficiency.

    So far, these initiatives required significant change management and capital investments. O4S is on a mission to disrupt and democratize the use of advanced tech by integrating the Software as a Service (SaaS) Platform while ensuring the lowest investment of money and time, and a high return on investment.

    O4S – Core Beliefs

    O4S believes technology advancements can be democratized and commercialized at low cost to hundreds of enterprises. They invest highly in research and development of the new forms of IoT and other deep tech applications that can adapt across industries such as FMCG, Agri Inputs, and Consumer Durables, and bring out the value that was theoretically envisioned. For instance, Industry 4.0 is a highly discussed concept around the globe, but its implementation has not been easy so far. They have adapted O4S platform to bring their theoretical benefits of Connected Manufacturing into proven practical applications. O4S is currently empowering smart manufacturing for 300+ manufacturing plants across 10 countries with a significant checklist covered for Industry 4.0 standards.

    O4S Logo
    O4S Logo

    While the company originated with product serialization through a Unique Identification (UID) enabled by O4S’ built-in technology MARK™, the founders quickly grabbed the opportunity to strengthen the pillars of the business to offer its solutions to end customers. Through a web/mobile-based application Original4Sure™, O4S helps consumers verify their purchases by scanning its highly secure UID. While Supplytics™ helps in tracking product movement right from manufacturing facility until it reaches in the end customers. Moreover, O4S has also introduced a trade promotion application called Gynger, which allows manufacturers to disburse and track trade promotion schemes meant for retailers.

    The real reason behind the foundation of O4S was the concern the founders had for the grieving issue of mass spread counterfeit products, which led to thousands of people losing their lives due to negligence and greed. As per the Automotive Component Manufacturers Association of India (ACMA India), counterfeit spare parts are directly or indirectly related to 20% of road accidents. Various newspapers, magazines, and media have been covering this issue, but the real action was somewhat missing. On the quest to understand the root cause of the problem, they figured out that the primary issue lies deep within the unorganized and opaque supply chain in India. These factors together formed the basis of the inception of O4S. Divay and Shreyans then left their respective jobs to pursue their plan of streamlining supply chain processes in an orderly manner without overlooking the consumers’ best interest.

    After a series of experiments, they finally came up with an effective solution to build safe and reliable distribution supply chains for companies. Initially, the company started off with product serialization wherein the company focused on assigning a Unique Identification (UID) QR Code to every individual product, just like the Aadhaar Card QR Code, but for products. Then they introduced a product verification web and mobile-based application that scans a given QR code to check if it is authentic or not. Further, the same UID is now being tracked across the supply chain of brands to improve the visibility and traceability of products across the distribution channel. Through these measures, the company is able to reinvent the loyalty of retailers and consumers with brands.

    O4S – Business Model & Revenue Model

    Unlike traditional ERP systems, O4S is a Software as a Service (SaaS) solution that does not require businesses to invest huge sums of capital in creating an IT infrastructure. O4S offers a suite of easily scalable cloud-based software and mobile apps to be used as a service for features such as product serialization, consumer verification, retailer loyalty program, and inventory management, among others. O4S’s solutions are hosted on a cloud infrastructure where businesses pay a monthly fee based on the transactions for various modules. O4S allows businesses to cater to their distributors, retailers, and customers worldwide, without limiting their scope to any specific region or country.

    O4S – Products & Services

    O4S SaaS based supply chain solution relies on UID serialization right at the product manufacturing level using proprietary IOT technology. Using this UID to interact with different products, O4S helps bring warehouses, distributors, retailers, and consumers on an easy to interact, mobile app-based platform. The company’s solutions are built on product serialisation powered by technologies such as Machine Learning (ML), and Internet of Things (IoT).

    • MARKTM (Manufacturing Automation Reconciliation Kit) is the core product of O4S. It integrates O4S‘ cloud-based random UID generator with manufacturing industrial printers. This module is the basis of allocating a unique identity to a product, registering its multiple layers of Packaging BOM (bill of material) and recording of all product manufacturing details.
    • SupplyticsTM helps businesses track product movement right from when it leaves a manufacturing facility, across Carrying and Forwarding Agents, Distributors, across all channels till it reaches a retailer.
    • Gynger is O4S’ retailer and influencer engagement platform. This solution primarily helps brands track their products across the final leg of the supply chain. The product is primarily a Trade Promotion Management app that engages retailers and influencers by incentivizing them to maximize sales of original products. An additional benefit of this integration is building a supply chain resistant to infiltration by counterfeit products through improved inventory visibility and seamless flow of information across the distribution channel. Increased visibility across secondary and tertiary sales is crucial for manufacturers to plan, manage and optimize supply chains by reducing losses due to wastage and maximizing efficiency of available resources.
    • Original4Sure empower consumers verify their purchased products by scanning O4S’s highly secure UID using their mobile phones through a web/mobile-based application.

    O4S – USP

    O4S provide an easily deployable SaaS solution to help organizations and businesses gain visibility into their supply chains thus helping them take critical business decisions. The Track and Trace system by O4S allows companies across industries to improve visibility into their supply chain particularly during secondary sales and tertiary sales. The system additionally helps curb counterfeiting. With the ‘Track and Trace’ capability, companies can also look to resolve other challenges such as:

    • Real-time Visibility: Companies can get a consolidated view of consignments in real-time and in accordance with the geography. They can then leverage the information accordingly for driving important business decisions.
    • Product Movement: With increased insights about product movement, companies can better manage their warehouses with just-in-time ordering. Through complete knowledge of the supply chain, managers can get a better idea of when orders might need to be replaced.
    • Inventory Efficiency: At the retailers’ end, tracking would make it easy to initiate and undertake timely returns for unsold or damaged stock items. Hence, companies have increased understanding of their inventories at a localized level.
    • Consumer Profiling: By empowering the consumers to verify the authenticity of the products, the tool actively collects consumer data and analyses it to extract actionable business insights.

    O4S’ value proposition lies in the fact that they use technologies such as Machine Learning, and Internet of Things (IoT) to integrate into an existing ecosystem. The solution is easy to deploy (mobile app based), incurs negligible capital expenditure (SaaS) and does not cause disruption to existing way of functioning.

    O4S – Startup Launch and Growth

    The founding team comes from this sector, and has reached out to various industry key opinion leaders, experts to formulate their understanding about existing problems and possible solutions for Supply Chain Visibility. Post inception in 2017, O4S commercialized the product in early 2019 after testing through their minimum viable product with the industry’s leading enterprises through small pilots. Pilots were thoroughly supervised to enable O4S to do multiple pivots ensuring smoother onboarding and quicker results. Since O4S is the first mover in this space, we’ve a huge responsibility to set the right expectations and build trackable KRAs for this genre. We’ve an aggressive approach in testing their hypothesis so we’re constantly adding an innovative array of features to the solution.

    Automation enables enterprises to bring efficiency and reduce manual dependencies. O4S is enabling enterprises to bring high visibility and automation across their manufacturing facilities, warehouses and secondary sales. Their unique selling proposition has helped the team outperform and get through the pandemic phase. O4S stands out among other players in the segment with its ability to offer advanced analytics and reporting tools to businesses that are accessible via a web dashboard. Moreover, it helps brands in maintaining a healthy engagement with its distribution partners while allowing them to keep their supply chain procedures under constant check. The statement can be very well backed up with added 30 new large enterprise customers in past 1 year such as AkzoNobel, Mondelez, Orient Electric, and Polycab India, among others.


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    O4S – Challenges Faced

    Choosing what to build and when has been one of the major challenges for all teams. Supply Chain is a huge domain, and we’ve the vision to become the Super SaaS for Supply Chain Automation in the near future. Implying, we’re keen to add multiple solutions for the broken parts and gaps that are not currently addressed in the market. The team do intense due diligence before deciding to build a module or feature by estimating its impact and scalability. We’ve a highly experienced deployments and product team that maintains a strong feedback channel with their customers.

    O4S – Funding

    O4S has raised $9.4 Million funding from several investors like- Think Investment, Venture Highway, startup Buddy, and more.

    Year Stage Amount Investors
    2021 Series A $6 Million Think Investment, Venture Highway
    2019 Pre Series A $3 Million Venture Highway, Amit Singhal, Subhrakant Panda, Bikram Singh Bedi
    2017 Seed Funding $400 K Venture Highway, Startup Buddy, and Nirav Chokshi


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    O4S – Advisors and Mentors

    O4S team of advisors comprises well-known industry leaders such as Vishal Sikka (Ex-CEO, Infosys), Amit Singhal (Ex- SVP, Google), Neeraj Arora (Ex- Chief Business Officer- WhatsApp), S.K Gupta (Ex-JK Corp), among others.

    O4S – Competitors

    The SaaS startup do not have direct competition in the market. However, O4S has a few indirect competitors such as Optel Group, PharmaSecure, Bizom, Anaplan, etc. O4S have been a fast mover, to build its place in the industry with several giants such as Infosys, Wipro, Accenture, and other large system integrators. O4S believes it’s the drive and passion of the team to build a disruptive solution that makes O4S stand apart.


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    O4S – Tools Used to Run Business

    O4S team has redeemed premium subscriptions for tools/platforms utilized by different domains and a few for organization-wide communication. To name a few tools, they have purchased subscriptions for Slack, Asana, G-Suite, Figma, Marvel, etc.

    O4S – Recognition and Achievements

    Awards Received by O4S:

    • Origin Innovation Awards for Supply Chain & Retail Startup; presented by Technode Global (2020)
    • Best Startup/Emerging Company in Agriculture; presented by Ray Consulting (2021)
    • Listed as Best Startup to work in 2020; published by HR Sutra (2020)
    • Listed as Indian Agritech Startup to watch out in 2020; presented by Inc. 42 (2020)
    • Recognized as ““Most Innovative Supply Chain Visibility Technology” by NASSCOM (2018)

    O4S – Future Plans

    With the product-market fit established, we’re aggressively looking to expand across new geographies such as Indonesia, Vietnam, Malaysia, and Thailand, among others. These countries hold tremendous potential for digitized and automated products. Further, we’re also looking to incorporate an office in the USA to partner with companies for compliance traceability across North and South America.

    O4S – FAQs

    When was O4S founded?

    O4S was founded in 2017 by Divay Kumar and Shreyans Sipani.

    Who is the founder of O4S?

    Divay Kumar and Shreyans Sipani are founders of O4S. Divay Kumar serves as CEO of O4S and Shreyans Sipani serves as CTO of O4S.

    What is total funding raised by O4S?

    O4S has raised $9.4 Million funding at different stages of funding.

  • Growth Story of HSBC-backed Serai that offers Supply Chain Solutions

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by HSBC-backed Serai.

    The global textile market size is anticipated to reach USD 1412.5 billion by 2028, according to a new report by Grand View Research Inc. The market is expected to expand at a CAGR of 4.4% from 2021 to 2028. Disrupting the supply chain solutions in this domain, HSBC-backed company Serai has built a digital B2B platform that allows verified apparel buyers, brands, suppliers, and manufacturers to easily search for and connect with each other.

    Serai is the non-banking extension of HSBC’s global physical network and hence is a fully owned subsidiary of HSBC. While the company is a part of HSBC Group, it is not a financial institution and acts outside the bank. It has over 10,000 companies on its B2B platform from over 100 countries including India, Bangladesh, the US, UK, and Australia. The number of companies on the platform has grown at 98% QOQ. In 2021, Serai also launched a Traceability solution that allows global apparel brands and manufacturers to trace and map their global supply chain from raw material to finished product

    StartupTalky interviewed Mr. Vivek Ramachandran (CEO of Serai) to know the growth story and roadmap of Serai. He also shared insights on how Serai started, its business model, expansion plans, marketing strategies adopted & more…

    Serai – Company Highlights

    Company Name Serai
    Headquarters Hong Kong
    Owner HSBC
    CEO Vivek Ramachandran
    Founding Team Andrew Dennison (COO), Kar-Lyn Tan (Head of Product Partnerships), Patrick Balling (Partnerships Director), Vivek Ramachandran (CEO)
    Industry Apparel/Textile, Technology
    Founded 2019
    Website seraitrade.com
    Registered Entity Name Serai Limited

    Serai – About
    Serai – Vision and Mission
    Serai – Industry Details
    Serai – Product/Service
    Serai – Founding Team and How it Started
    Serai – Name, Tagline and Logo
    Serai – Business Model and Revenue Model
    Serai – Growth and Marketing Strategy
    Serai – Initial Challenges Faced
    Serai – Current State and Expansion Plans
    Serai – Recognition and Achievements
    Serai – FAQs

    Serai – About

    Founded in 2019, Serai is the digital B2B platform by HSBC that makes global trade easier for apparel businesses. As a member, you can build new relationships and strengthen existing ones. Companies can share information about their business, products, and services to create a trusted ecosystem across the supply chain.

    Through a single platform, members can access industry business solutions and exchange complex information from multiple data sources to gain visibility into their supply chain.

    Serai Platform

    Serai’s digital B2B platform allows verified apparel buyers, brands, suppliers, and manufacturers to easily search for and connect with each other. Companies can create a profile to showcase their products, services, facilities, and credentials. Serai helps companies reduce time and money spent on sourcing high-quality suppliers. With Covid making international travel almost impossible, Serai makes it easy for brands and buyers to build relationships with suppliers and manufacturers globally.

    This year (2021), Serai also launched a Traceability solution that allows global apparel brands and manufacturers to trace and map their global supply chain from raw material to finished product. They can easily collect and manage data from their supply chain partners. Having all this information in one place can help them drive operational efficiencies, manage underlying risks and eventually achieve greater transparency and trust in their extended supply chain.


    Also Read – List of Top Supply Chain & Logistics Startups in India.


    Serai – Vision and Mission

    Serai’s vision is to build technology that can help to shape the future of trade.

    Its B2B network aims to simplify global trade by enabling apparel businesses to showcase their products and services, connect and build stronger relationships. Its supply chain solutions help consolidate fragmented supply chain data, providing large apparel companies with the right data and insights so that they can make more informed decisions.

    “It’s all about taking the complexities out of global trade. Beginning with a focus on the apparel industry, Serai’s goal is for every company, regardless of industry, to have a profile on its platform” says Vivek Ramachandran, CEO @ Serai

    Serai – Industry Details

    Serai currently focuses on the apparel, textile, and fabrics industries. The global textile market size is anticipated to reach USD 1412.5 billion by 2028, according to a new report by Grand View Research Inc. The market is expected to expand at a CAGR of 4.4% from 2021 to 2028. The Asia Pacific is also set to rebound faster from Covid, with China, Japan, and India dominating the top five apparel markets in the world.

    The apparel industry has always been quite traditional and opaque. Businesses have always relied on sourcing garments and fabrics in person. However, travel restrictions brought about by Covid-19 have forced businesses to digitize. The team has seen a huge change in mindset where apparel companies are more open to exploring new ways of forming connections and doing business.

    On the other hand, there is also rising pressure from regulatory bodies, consumers, and NGOs for the apparel industry to be more transparent about where their products come from. They see large brands and manufacturers exploring technology that helps them track their supply chains from end-to-end, and gain visibility into where their products come from. These have been positive changes and the team sees the industry continuing to head on this trajectory.

    “In the next five years, we also imagine that data will play a bigger part in driving more informed decision-making. For example, the insights could help them understand their consumers better and build a more targeted product mix” Vivek added.

    Supply chain data on areas such as consumption of water, energy, and greenhouse gas, or man-hours spent throughout the various stages in the supply chain, can help companies increase operational efficiencies or be more sustainable.


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    Serai – Product/Service

    How does Serai work – It’s USP and Innovation

    Serai’s digital B2B platform allows verified apparel buyers, brands, suppliers, and manufacturers to easily search for and connect with each other. Companies can create a profile to showcase their products, services, facilities, and credentials. Serai helps companies reduce time and money spent on sourcing high-quality suppliers. With Covid making international travel almost impossible, the Serai B2B network makes it easy for brands and buyers to build relationships with suppliers and manufacturers globally.

    This year, Serai also launched a Traceability solution that allows global apparel brands and manufacturers to trace and map their global supply chain from raw material to finished product. They will be able to easily collect and manage data from their supply chain partners. Having all this information in one place can help them drive operational efficiencies, manage underlying risks and eventually achieve greater transparency and trust in their extended supply chain.

    Serai Traceability

    Pivot from the Initial Offering & Why

    While its mission has always been to simplify global trade through technology, Serai’s target audiences have evolved for its B2B digital platform.

    While it has apparel businesses of all sizes on the platform, Serai has seen more usage from small and medium-sized companies. They may not have the sourcing network that a larger, more established brand would have, and so, have seen a lot of value from a platform like Serai’s. Hence, many of the features that Serai introduced recently are focused on helping them further. For example, Serai launched a request for quotation (RFQ) feature where brands and buyers can upload specific requests for manufacturers and suppliers to respond directly to.

    Serai’s Traceability solution is another example of something it built in response to industry requirements. It was initially developed to help a global manufacturer client to trace their supply chain from material to shelf, but having seen such a positive response from the industry at large, the team @ Serai continue to build on the core offering, adding more modules aimed at helping apparel companies achieve supply chain sustainability.

    Serai – Founding Team and How it Started

    HSBC was founded in 1865 with one key objective – facilitating international trade. Ever since HSBC has used its global network to connect customers to opportunities around the world. However, despite tech-driven improvements in most areas of business, international trade remains as complex today as it was more than 150 years ago.

    To simplify trade, HSBC needed to look beyond banking. Serai was born from this insight and a big idea – a data-powered platform to help businesses grow and connect globally.

    The idea for Serai came out of a ‘Dragon’s Den’-style competition organized by HSBC UK. Vivek Ramachandran, current Chief Executive Officer of Serai, led a team of four in pitching the idea of a digital platform aimed at simplifying trade. At that time, he was the Global Head of Growth & Innovation for HSBC Commercial Banking where part of his role was driving the adoption of new technologies.

    Serai team

    While HSBC’s key objective has always been to facilitate global trade, this would be the first time the bank would invest in a non-financial project. The HSBC executives saw great potential in a platform like Serai to disrupt the otherwise traditional industry of apparel.

    The rest of the founding team comprises – Andrew Dennison, Chief Operations Officer; Kar-Lyn Tan, Head of Product Partnerships; and Patrick Balling, Partnerships Director at Serai. They were all working at HSBC UK in various capacities at that time.

    In two years, Serai has grown to about 60 people in its headquarters in Hong Kong in various departments such as Growth & Marketing, Product, Technology, and Data Analytics. Serai was founded on the values of Simplicity, Empathy, Transparency, Boldness, Partnership which remain integral in everything Serai does.

    Serai Office

    Serai comes from the word Caravanserai, which was inns along the Silk Road. Merchants between East and West would rest, trade goods, exchange knowledge, and build relationships at these inns. The Serai of that time was an entry to international trade. Inspired by these ancient hubs, it aspires to build a digital equivalent for today.

    Serai’s logo symbol is inspired by the aerial view of the ancient Serai. The central squared hole resembles that of an ancient Chinese coin, reflecting its Hong Kong origin.

    Serai Logo

    Its tagline, ‘Your Advantage in Apparel Trade’, clearly represents what Serai wants to deliver to its clients.

    Serai – Business Model and Revenue Model

    Serai is the digital B2B platform. Creating a profile on Serai is free. However, businesses can pay for premium services such as being promoted as a featured business on its platform or gaining access to data and analytics to help them further grow. Serai’s supply chain solutions, such as Traceability, also come at an added cost.


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    Serai – Growth and Marketing Strategy

    At Serai, the team has always taken an integrated approach to its marketing strategy. While it is a global company, Serai believes it’s incredibly important to localize its marketing for its target markets. This is especially pertinent for a diverse region like the Asia Pacific, where one has to cater to various languages, cultures, and audience preferences.

    When we first started, our primary objective was to build brand awareness so we engaged the main trade and business media globally to get media coverage” says, Vivek Ramachandran, CEO @ Serai.

    The company also saw success through digital marketing campaigns via channels such as Facebook, LinkedIn, and Google which has helped in customer acquisition.

    Partnerships are also key to Serai’s growth strategy. The company has established good relationships with local trade associations in its focus markets, working with them to run initiatives and marketing programs that support the manufacturers and brands in the apparel industry. Another focus area has been to develop partnerships with other like-minded technology and data providers, and sustainability-focused organizations to collaborate on developing solutions that support its users to learn and understand their potential and existing supply chain partners.

    Serai’s marketing mix continues to be a mixture of digital and offline activities aimed at increasing brand awareness and customer acquisition including paid ads on major social media and search platforms, events and media engagement. With all these initiatives, though, it’s important to ensure they are integrated and convey similar messaging. This has helped the company build a strong brand identity.

    Events have played a huge part in increasing its brand awareness. The company has taken part in major industry conferences and organized its own webinars. In India, for example – the company ran a webinar on how Indian apparel businesses can grow through digitization earlier this year. Serai is currently looking at participating in upcoming trade conferences in India.

    Naturally, the marketing team has grown over the last two years so there are teams dedicated to areas such as content, digital marketing, events, PR, and partnerships. It has ramped up content creation, with topics localized for focus markets. Partnerships with major industry associations such as the Bangladesh Garment Manufacturers and Exporters Association (BGMEA) and the Apparel Export Promotion Council (AEPC) in India have also helped the company reach a wider audience.


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    Serai – Initial Challenges Faced

    The apparel industry is one that is very traditional and opaque. The team realized at the beginning that a lot of companies rely on traditional methods of sourcing and connecting with companies. There was a low digital quotient across the industry.

    “We’ve seen this slowly change, though, with more companies embracing digitization. We had to do a lot of education on the importance of having a strong digital presence” Vivek Ramachandran added.

    This included working closely with many of its MSME clients in helping them create strong digital profiles on Serai’s platform and making meaningful connections to help grow their business. There is definitely an appetite for them to improve which is heartening.

    Serai – Current State and Expansion Plans

    Serai is headquartered in Hong Kong, with a team of about 60 employees – a number that is rapidly growing as Serai continues to build its Technology, Data, and Product teams.

    There are over 10,000 companies on Serai from over 100 countries including India, Bangladesh, the US, UK, and Australia. Out of this, Serai has registered over 4600 are Indian companies on its platform. These include leading Indian manufacturers such as Pearl Global, Shivalik Prints, Radnik Exports, and Indian Designs. The number of companies on the platform has grown at 98% QOQ.

    Serai’s expansion strategy is aligned with market demand. Most of its business is centered around countries that are major apparel hubs. Being headquartered in Hong Kong, it was a natural focus in the beginning. While it still is, the company has branched out to Bangladesh and India as there are two major manufacturing hubs in Asia. India will continue to remain a huge focus over the next year. Over in the West, it has focused on the US and the UK as many major apparel brands are based there.

    “We will continue to monitor trends in trade corridors as we prioritize market expansion” Vivek added.

    The team is also continuously building new features for its solutions. For the B2B digital platform, it is adding features that encourage more interaction between its member companies, making it easier for them to network and trade with each other.

    Serai would also be launching a supply chain Visibility solution soon which allows apparel businesses to visualize, analyze and verify information on their supply chain in one place. With supply chain sustainability and transparency being huge priorities for the industry, this is an area that would be a key focus in terms of product development.


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    Serai – Recognition and Achievements

    Serai has built great partnerships with industry associations such as the BGMEA and AEPC, with whom it has collaborated to help apparel companies in Bangladesh and India grow respectively. However, the company’s greatest achievement would be the rapid and tremendous growth it has seen of companies joining and building relationships with each other on the platform. Serai was established to simplify trade and the team is doing that slowly but surely. Serai has seen various success stories over the last few months of apparel MSMEs who have established new business partnerships with companies all over the world.

    Serai – FAQs

    What is Serai?

    Serai is the digital B2B platform by HSBC that makes global trade easier for apparel businesses. As a member, you can build new relationships and strengthen existing ones. Companies can share information about their business, products, and services to create a trusted ecosystem across the supply chain.

    Who founded Serai?

    Vivek Ramachandran, the current CEO of Serai, led a team of four in pitching the idea of a digital platform aimed at simplifying trade. The rest of the founding team comprises – Andrew Dennison, Kar-Lyn Tan, and Patrick Balling.

    What is Serai’s business model?

    Serai is the digital B2B platform. Creating a profile on Serai is free. However, businesses can pay for premium services such as being promoted as a featured business on its platform or gaining access to data and analytics to help them further grow. Serai’s supply chain solutions, such as Traceability, also come at an added cost.

    What is Serai’s tagline?

    Serai’s tagline, ‘Your Advantage in Apparel Trade’, clearly represents what Serai wants to deliver to its clients.

    Is Serai free?

    Creating a profile on Serai is free. However, businesses can pay for premium services such as being promoted as a featured business on its platform or gaining access to data and analytics to help them further grow.

    What is Supply Chain Traceability solution?

    Serai launched a Traceability solution that allows global apparel brands and manufacturers to trace and map their global supply chain from raw material to finished product. They can easily collect and manage data from their supply chain partners.