Tag: Steve Jobs

Interesting Facts About Microsoft That Will Amaze You

The emergence of Microsoft upgraded the technical vision of human society. It helps to take a huge jump in the generation of computer and software technology. From the year it came into existence, 1974, to 2021 it grew more than 30times.

The revolutionary changes that Microsoft brought to this world, make it the world’s biggest software company. There is a significant reason behind this huge success of Microsoft. They understand the needs of a user and provide something more.

Microsoft – Company Highlights

Company Name	Microsoft
Headquarters	Redmond, Washington, U.S.
Owner	Bill Gates
Founders	Bill Gates and Paul Allen
Founding Year	1974
Industry	Computers and Software
Website	www.microsoft.com

We shall be looking over the following details of Microsoft :

Microsoft – Logo Customization
Microsoft – First Smart Watch
Microsoft – From Micro-Soft to Microsoft
Microsoft – First to get an Offer to Buy YouTube
Microsoft – Mike Rowe Domain Registeration
Microsoft – Saved Apple in 1997
Microsoft – Plenty of Patents
Microsoft – First Hardware
Microsoft – Invented the First Tablet Computer
Microsoft – Bill Gates at the age of 31
Microsoft – Solitaire Game on PCs
Microsoft – The First version of Windows
Microsoft – An Interesting prediction of Bing
Microsoft – The Bob Domain Incident
Microsoft – Acquisition of Companies
Conclusion
FAQs

Microsoft – Logo Customization

In the year 1975, Bill Gates and Paul Allen designed the first logo of Microsoft. But the company didn’t stick to that logo.

After that Microsoft changed its logo four more times. In 1980, 1982, 1987, and 2012, Microsoft came up with its logo for the 2nd, 3rd, 4th, and 5th time respectively.

Microsoft interesting Facts

Microsoft – First Smart Watch

In the total periods of its existence, Microsoft proved that it is always ahead of time. The company launched some products which were supposed to come after 10 years.

This is the case with the first smart watch. Microsoft launched the first smart watch. Although it was not that popular at that time, the company succeeded in making something more futuristic.

Microsoft – From Micro-Soft to Microsoft

The company title of Microsoft was initially having a hyphen. The main goal is to create software for microprocessors. Which leads to coining it as Micro-Soft. This is what was collectively decided by the founder Bill Gates and the co-founder Paul Allen.

Microsoft – First to get an Offer to Buy YouTube

The world’s 2nd largest search engine, YouTube was first offered to Microsoft. In the beginning, it was worth $ 500 million when it was offered to Microsoft. But later Google paid double the amount to own YouTube.

Microsoft – Mike Rowe Domain Registeration

This is the incident of 2004 of a 17 years old boy named Mike Rowe. He registered the domain MikeRoweSoft.com, which caused a big controversy. Rowe was threatened by Microsoft to take down the domain name. The cheap deal offered by the boy brought down the image of the company. When the story went viral, the boy was paid back for the domain and hosting. He also got the chance to visit the headquarters and a lot more things were offered to him.

Microsoft – Saved Apple in 1997

The American multinational company Apple was once about to go bankrupt. Many things went wrong. The company fired Steve Jobs. The less strategic steps of the company lead them to a great loss.

The founder of Microsoft Bill Gates invested around $150 million to bring the company on track, even better than it’s the previous graphs. Steve Jobs was also back in the company to re-join his position.

Microsoft – Plenty of Patents

The world’s biggest software company has some interesting portfolio reports for their gigantic amount of patents. The company owns around 59000 patents of US and international. And more than thousands of patents are still pending. They are also registering thousands of patents every year.

Microsoft – First Hardware

Today, Microsoft is also known for some best quality hardware. But do you have any idea about the first-ever hardware Microsoft came up with?

It’s a mouse. A simple mouse, which is used in PCs. Although it was an early prototype and had less use at that time. Later its use became crucial due to its accessibility.

Microsoft – Invented the First Tablet Computer

When we think about a tablet computer the first name that comes to our mind is Apple. The fact is not because Apple invented it, but the reason is its popularity.

The real inventor of the tablet computer was Microsoft. Although, so many companies tried their hand over tablet PCs. But after Apple in the year 2010, it flooded the market.

Microsoft – Bill Gates at the age of 31

Bill Gates started the company when he was 19 years old. Following that in the year 1987 at the age of 31, he became the youngest billionaire in the world. 12 years of dedication and hard work of Bill Gates took Microsoft to a great height. And crowned Bill with this title.

Microsoft – Solitaire Game on PCs

Anyone who has little experience with PCs must have seen the card game Solitaire. It has a very innovative intention behind putting that particular game. If you ever played that game you might know how to play it.

You need to drag and drop the perfect match of cards. The purpose behind the game is to teach people ‘ how to drag and drop’.

As a result of Microsoft’s introduction of digital solitaire, today it is one of the most popular classic games with millions of monthly players. The game is also not solely available on Microsoft, but you can play it elsewhere on sites like Solitaired.

Microsoft – The First version of Windows

Although Microsoft is known for so many things. The first thing that comes to our mind while thinking about Microsoft is Windows.

So when did the first version of Windows come? First version of Windows came in November 1985 named as Windows 1.0. It was a 16-bit system.

Microsoft – An Interesting prediction of Bing

We all know that Microsoft also has a search engine named Bing. It is a very interesting prediction given by it.

The search engine gave the exact prediction that the 2014 world cup would be between Germany Vs Argentina.

Microsoft – The Bob Domain Incident

It was the case when Robert Kerstein registered the domain name ‘Windows2000.com’ in 1996. But then in 1998 Microsoft announced the company’s next operating system Windows2000 without checking the trademark or ownership.

But Microsoft had the ownership of the domain name bob.com. Finally, they decided to exchange the domain name.

Microsoft – Acquisition of Companies

Microsoft is itself a huge company. Apart from this it also acquired a remarkable 225+ companies till now. The company has more than 100 companies that are based in the US. In the year 2014, the company purchased one of the biggest invested companies called Nokia worth around $8 billion.

Conclusion

Being a reputed company, Microsoft knows the tactics to be at the top. Putting its hand in different sectors like software, hardware, search engine, and gaming they always know the balance between all.

It’s always a revolutionary story about how two college friends build the world’s biggest software company. Although thousands of myths, criticism, and failure they faced. But ultimately what matters is how you ended. The big-name Microsoft always becomes the source of inspiration for small house companies.

FAQs

What was Microsoft earlier known as?

Microsoft was earlier known as Micro-Soft.

When was Microsoft launched?

Microsoft was launched on 4th April 1974.

What is the first hardware of Microsoft?

It is the simple mouse used in the PC.

How many companies Microsoft own?

Microsoft owned more than 225 companies till now.

What was the First version of Microsoft Windows?

First version of Microsoft Windows was named Windows 1.0. It was a 16-bit system.

July 21, 2021

10 Interesting Facts about Jack Dorsey you probably didn’t know

The widely famous web developer, Jack Dorsey is known as the co-founder of Twitter. He is counted among the top technology entrepreneurs in the world, which contains the illustrious names of Elon Musk and Steve Jobs.

But the brilliance of Dorsey isn’t limited to Twitter only, in fact, he acquired two major companies- Twitter and Square. And according to Forbes, this duality gives rise to Jack Dorsey with a net worth of over $4 billion.

Jack Dorsey is prominently known for co-founding Twitter in 2006 but his journey on the Twitter platform has been a hell of a ride. He had faced countless hardships throughout his tenure.

Jack Dorsey was born and raised in St. Louis, Missouri. According to some facts, Dorsey expressed his superior intelligence from a very early age. Yes, he was only 13 years of age when he designed the software for the dispatch routing. In fact, many cab drivers are still using this app for better mapping and smooth driving.

Dorsey’s prominent mobile payments company Square is also growing at quite a pace. According to Nomura Instinet sources, the company has beaten its biggest opponent PayPal in the race of fastest-growing digital payment company.

In this article, we have presented some of the very interesting yet lesser-known facts of Jack Dorsey. Let’s get started!

Jack Dorsey was Obsessed with dispatch communication as a kid
Jack Dorsey’s Morning Routine
Jack Dorsey has a Crucial role in Twitter advancement
Jack Dorsey is Not an Affluent Communicator
Jack Dorsey does not considers himself a Nerd
Jack Dorsey Almost went to Facebook
Jack Drosey is a College Dropout
Jack Dorsey Doesn’t have any Desk at Square Headquarters
Jim McKelvey used to be Jack Dorsey’s Boss
Jack Dorsey is an admirer of Architecture and Cities
FAQ

Jack Dorsey was Obsessed with dispatch communication services as a kid

As a kid, Jack Dorsey was fond of trains which later transferred into his obsession with emergency dispatch communication services. He always finds the voice of the police scanner very intriguing.

In an interview with the CBS program “60 minutes,” Dorsey said that whenever he heard the police scanner, the police always talked about where they are, what they are doing or where they are going and this is what gave him the idea of Twitter.

Jack Dorsey’s Morning Routine

Jack Dorsey has set Twitter in his morning routine. When he wakes up, the first thing he does is check the weather but soon after, he opens Twitter in order to check what’s happening in the world and where? This gives him a sort of idea of what is going on in the world currently.

Jack Dorsey has a Crucial role in Twitter advancement

Jack Dorsey has a very essential part in the development and advancement of Twitter. He was the CEO of Twitter until 2008 but, on 16 October 2008 Evan Williams took over the job of CEO. Currently Jack Dorsey serves as the CEO of Twitter. But as the co-founder of Twitter, his association with it didn’t end. Later on, in 2011, Jack Dorsey got the position as the board’s chairperson. And, he became the chairperson of Twitter Inc.

Jack Dorsey is Not an Affluent Communicator

Most people don’t know this, but Jack Dorsey is not an affluent communicator, especially when it comes to speech. In an interview with 60 minutes, he said, “People often find it pretty unsettling as I am a silent person. They intend to know my thoughts but I prefer staying silent most of the time.” He added, “I am no expert when it comes to public speaking or even individual conversation. I am a silent person and that’s my basic nature.”

Jack Dorsey does not consider himself a Nerd

Jack Dorsey finds it very insulting when people call him a nerd. Once in an article of Forbes, they addressed him as a nerd. Although the article was pretty intriguing, Dorsey wasn’t pleased with it all. He mentioned, “It’s very offensive that people find me more of a nerd than Steve Jobs. I think they do because I am a programmer and that isn’t a sign of a nerd.”

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Jack Dorsey Almost went to Facebook

When Jack Dorsey was fired from his own company in 2008, he went to speak with Facebook CEO- Mark Zuckerberg. Dorsey’s Twitter story went pretty viral, reported by Nick Bilton as “Hatching Twitter: True Story of Power, Friendship, Money and Betrayal.”

Mark Zuckerberg almost hired Jack Dorsey but due to the lack of a distinguished role, Dorsey couldn’t join Facebook. This is briefly described in the book by Nick Bilton.

Jack Drosey is a College Dropout

Like most of the brilliant minds and developers, Jack Dorsey is also a college dropout. Dorsey started attending the University of Missouri-Rolla but after two years, Dorsey got transferred to New York University. When one semester was left of his graduation, Dorsey dropped out of New York University, according to STLToday.

Later, he moved to the West Coast where he found the idea of Twitter.

Jack Dorsey Doesn’t have any Desk at Square Headquarters

We often expect the CEO and chairman to have a big glass office with a fine desk but, you’d find it pretty odd that Jack Dorsey as being the chairman and CEO of Square doesn’t have an office or even a desk. Yes, Dorsey prefers working freely on his iPad while roaming around the office.

Square, San Francisco Headquarters

When asked, he told “60 Minutes” that “Its always self-awareness and intriguing to know that other people are working their best here, it’s not just you.”

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Jim McKelvey used to be Jack Dorsey’s Boss

Jack Dorsey has always been brilliant and there was nothing that he couldn’t do, even as a child. He used to work as an intern at the age of 15 in Jim McKelvey’s software company, Mira Digital Publishing. Jim McKelvey was pretty impressed with Dorsey’s performance. He even used to call him “Jack the Genius.” Later, Dorsey along with Jim McKelvey founded a payment company, Square.

Jack Dorsey is an admirer of Architecture and Cities

Very few know that Jack Dorsey is a great admirer of cities and their architectures. In an interview, he said, “My favourite activity of a Day is scrolling through the urban areas. I found its architecture very fascinating and admiring.”

Jack Dorsey often wanders around the streets of San Francisco and New York.

Conclusion

The 41-year-old Jack Dorsey has put great efforts and work into the advancement of Twitter. When he was fired from his social media network, Twitter. He didn’t stop, instead, he focused on invention and later returned as the chief of Twitter seven years later.

Meanwhile, his other prominent payment company- Square succeeded more vibrantly. Jack Dorsey is a brilliant person with great ideas in mind. Each day, he moves a step closer to the advancement of the next level of technology. And people often find it very interesting knowing the rare facts about him. Thus, we presented this article. Stay tuned for more updates.

FAQ

Does Jack Dorsey have a degree?

Jack Dorsey never graduated college but He briefly attended the Missouri University of Science and Technology and then transferred to New York University.

What is the net worth of Jack Dorsey?

The net worth of co-founder and CEO of Twitter is US$15 billion as of 2021.

What companies does Jack Dorsey own?

Jack Dorsey has been CEO of both social media firm Twitter and small business payments company Square since 2015.

July 1, 2021
Microsoft Vs. Apple: Analysis About Their Business Model

Microsoft Corporation and Apple, Inc. are leading companies in consumer access and technology. They are competing each other in so many sub-industries, such as operating systems, mobile devices, hardware, advertising, software, Web browsing, applications, etc. Microsoft and Apple have a different business model.

They are the two largest companies in the world. The business model of Apple is based on customer-centric devices and innovation. Microsoft’s business spanned across Windows, Office products, Gaming (Xbox), Hardware, Web search engine (Bing), Cloud, LinkedIn, etc. They have a diversified business model. They changed their business model by starting to release their own devices.

These 2 companies made a revolution in the technology industry. Both companies have chosen a different way for the adoption of enterprise. These tech giants succeeded in the enterprise, using different strategies. Both companies have a different approach from the philosophical and organizational perspective The analysis about the business models of these 2 companies are given below.

Business model of Apple

Apple, Inc. was founded by Steve Jobs, Ronald Wayne, and Steve Wozniak on 1976. It is one of the most successful companies in the world. The company offers software services and technology products. The headquarters of the company is situated in California, USA. Currently, Tim Cook is the CEO of the company.

Steve Jobs

Apple 1 computer is the first product of the company. After that, Apple provided so many services and products. iPhone is one of the most successful products from Apple. iPhone had a sale was $142 Billion in 2019. It represents the 54% of Apple’s total revenue. Its total revenue was $260.174 Billion in 2019.

Strengths

Apple is one of the most valuable brands. It has a brand value of $140 billion in 2020. Apple is a reliable company in the industry of smart technology devices and advanced computers. The loyal customers, who number in millions is one of their major strengths. And also, they have top technology.

Evolution of Apple and Its Business Model

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Apple introduced some innovative products such as iPads and iPhones. They are still determined to manufacture the best technology devices. Apple Company provides a specific business page to its customers. According to customer’s needs, It gives technology solutions of top quality.

Apple gives more dedication into designing of their products. According to customer needs, they are doing more researches. Apple introduced an iPhone recycling robot named “Liam”. It is used to disassemble of iPhones. The reusable parts are safely stored. Those parts are used for new manufacturing.

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The company is expanding their services portfolio. The 16% of their total annual revenue (2019) comes from its services. It is the second largest contributor to its total revenue. iPhone (54% in 2019) is the biggest source of company’s total revenue. In 2019, Apple Company introduced so many new services. It includes Apple Arcade, Apple TV+, Apple Card, and Apple news+.

Annual revenue of Apple from 2016 to 2019

Weaknesses

The products from Apple considered as a luxury item due to the high prices. Apple’s products are not affordable for low Income consumers. Most of their customers are middle or high class individuals. Apple has only limited advertising resources. Company’s marketing mainly depends on their flagship and iconic retail stores.

Apple released their mapping service named “Apple Maps” in September 2012. It was a failure. They are swiftly entering into new services (game streaming, video content streaming, and credit card) and competing with the major players such as Disney, Netflix, City, Paypal, Chase etc. The products of Apple do not support other technologies or softwares. So Apple’s products are incompatible with other devices.

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Customers have to buy Apple accessories or apps to continue the using of products from Apple. They received payments to make search engine of Google company as the default search engine for their Safari web browser. Because of this, the company is under investigation. They have been accused of using tracking apps in phones to find the location of users. But in their latest version of phones provides the right for users to decline the tracking.

Business model of Microsoft

The Microsoft is an American multinational technology company. It was founded by Bill Gates and Paul Allen on 1975. The company offers office software suites, devices, apps, cloud computing, operating systems, hardware and software products. They are one of the leading companies in software market. The headquarters of the company is situated in Washington, USA. Currently, Satya Nadella is the CEO of the company. They are forefront of the technology industry for more than 40 years.

Bill Gates

Strengths

Microsoft is considered as the market leader in the industry of software technology, especially in cloud computing. They are the developers of Windows operating system. Azure is a public cloud made by Microsoft. Company’s total revenue was $126 billion in 2019. Microsoft is one of the top 5 cloud service providers in the world.

The Microsoft has a brand value of $117 billion in 2020. The company operates their business in more than 190 countries. They launched a promoted version of Windows 10. It got more than 700 million installs. Microsoft added new stock keeping units to its portfolio. It includes Microsoft 365. The company has larger loyal customer base. It is one of their main strength.

Evolution of Microsoft and its Business Model

History of MicrosoftRevenue Streams of MicrosoftConclusion It all started with two computer geeks who were fascinated by the world ofcomputers. Microsoft [https://startuptalky.com/tag/microsoft/] Corporation is anAmerican multinational technology [https://startuptalky.com/tag/technology/…

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They have an efficient adverting platform. The company influenced consumers through their effective and stronger marketing strategies. Their advertisement with the title “The future starts now” has touched so many peoples. Microsoft has a 4th rank in world’s most valuable brand list prepared by Interbrand. The company offers user friendly and quality products such as Office software products and Windows OS.

They are implementing a freemium business model. Microsoft realized that paid software is a more difficult sell in an age of low-cost alternatives. Tablets and phones are replacing PCs. A newer Microsoft business model has been made by CEO Satya Nadella, who emphasizes product integration, a “freemium” software package, and a concentration on its cloud computing business.

Annual revenue of Microsoft from 2016 to 2019

Weaknesses

The cyber-crime cases are increasing. It made Microsoft in a weakened state. Cyber-security of the Windows OS have faced attacks from hackers for several times. Their hardware product sales are failing to grow. It includes phones and surface pro computers. Also, PC shipments of the company have frequent falls, because of currency fluctuations and rising to vendors’ rising prices.

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They are lagging in advanced technology and innovation. At this time, Google, Apple and Amazon are rapidly growing. Safari, Google, and Firefox are the leaders in the internet browser market. But Microsoft is lagging in the Internet browser sector. The acquisitions of the company such as LinkExchange, WebTV, Danger, and Massive were failures. Those unprofitable investments are the major weakness of the Microsoft.

In terms of enterprise value to free cash flow and price to earnings ratio, the market value of Apple is currently higher than Microsoft. Apple has a market capitalization of $1.904 trillion in August 2020. But Microsoft has only $1.607 trillion in this time.

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The analysts said that there will be a 15% compound annual earnings growth for Microsoft and 11.5% compound annual earnings growth for Apple in the next 5 years. The both companies have crossed the market capitalization value of $1.5 trillion. Now their next target is to reach the market capitalization value of $2 trillion.

March 9, 2021
Being A Rockstar In Your Company Is A Matter Of 10 Best Things Leaders Do Every Day
Ever had a nerve that you want to lead your football team, or manage a startup, or just lead your project team. What all it takes is a, Leader. But you have to understand that you don’t need a name to be a leader. What binds a leader to themselves is leadership and remember this leadership is action taken, not a position. in times, where there is no leadershp , society stands still.

The successful habits are the only key to great leadership. So, what’s the recipe for a great leader? I would say there’s no such formula but the 10 best things leaders do every day. Although great leaders are born in the past centuries what’s important is what could you learn from them. Because it’s said that “Leadership and Learning are indispensable to each other.”

What Makes Leaders Different From Everyone?

You might have seen in movies or if you’re in a corporate, that once The Boss enters the hall, the vibe sets up of the room and everyone stands or bows to greet him. Basically, what’s the difference between you and him/her? Because obviously they aren’t the son of God that you have to bow to them every time you see him. The difference is innovation, the motivation, the wisdom, and gratitude for working with a great team. Leaders don’t fail because of skills but most leadership failures are a matter of the heart.

What makes Leader different from everyone?

I would start with a great example of Steve Jobs. He was one of the greatest businessmen and co-founder of Apple Inc. but the most shocking part was he didn’t know a single word of how-to code, but Steve Wozniak was behind all the programming stuff. And still, we all know Apple company because of Steve Jobs. In fact, it was Jobs’ vision that laid its steps on the path to success. He once said, “Innovation distinguishes between a leader and a follower” and we, too, agree upon this.

And there’s a fun acronym to leaders with a HEART to do whatever they want to

H – Hunger for wisdom

E – Expect the Best

A – Accept Responsibility

R – Respond with Courage

T – Think Others First

What do great leaders do everyday | Habits of leaders

10 Best things Leaders Do Every Day

1. Promote Your Vision

Always have a clear vision of where your company is going, in front of your team on a regular basis. Why do this and why not keep it to a smaller group of people! Because when you do this, you’re not only motivating them but also sharing the strategic goals so they connected to the work.

2. Manage Priorities

Wise-people always keeps a journal with them, the point of this is to keep your day in the record. The better you can prioritize the thing you’re going to do for the day, the better is the focus of the efforts on the tasks that matter most. Without the clarity of tasks, you’re going to end up wasting time and morning energy. So, better get a pen and paper and write them down!

3. Delegate Tasks

It’s a belief that leaders always want to do things for themselves, but learning to delegate when in need is very important. It not only controls your workload but enables your team to achieve goals at a speed of light. This produces better results and accomplishes more than ever could, on your own.

4. Motivate Changes

Change is the only constant in this universe. If your team is working on the edge, and your company is stagnant and stuck. There’s when the leader comes to play when a strong leader involves constantly and consistently motivating changes in spite of underlying risks.

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5. Generate Urgency

When you instill a sense of urgency within yourself, you motivate yourself to deliver on results. Without it, you may find yourself procrastinating, doing halfhearted work, and struggling to get tasks and projects done on time. Urgency is your best weapon against daily distractions.

6. Communicate Effectively

Good communication is key to everything, which is the bed-rock element for successful leadership. A follower would always look towards its leaders for a vision and direction. The communication factor not only builds a good bond between both but its seen the performance also gets improved eventually because communication brings clarity to everything the team needs to do.

7. Listen Actively

It’s important that you listen to everyone because active listening is the best skill you can cultivate. When you intentionally focus on what others are saying, then you follow up with open-ended questions: what, why, how, and when. You not only come up with great ideas but you move beyond your own point of view and you get a check on your own understanding for accuracy. There’s a famous saying by Benjamin Disraeli – “I must follow the people. Am I not their leader?”

8. Managing Risks

The risk-taking opportunity is always not given to everyone and only a few can make it through them. Great leaders are always scanning the horizon for underlying risks as well as opportunities. Believe it or not, the art of constantly weighing costs and benefits, and putting everything on stake is not a cup of tea because prospective outcomes are always less.

9. Act Decisively

You have to control any impulse toward impatience and reactivity on one hand, and many other factors on others. You have to work hard to ensure that the understanding of the problem is complete, then only take strong action towards it and never look back.

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10. Empower Others

Being a leader is a part of your job to help your team develop the top players in your industry. In fact, people grow when they own their decisions, hold themselves accountable for what they are doing, and experience the consequences of their actions. This is what you have to do, assign them what they are capable of, and bring out the greatness in them.

A leader is a dealer in hope – Napoleon Bonaparte

The single biggest way to impact an organization is to focus on leadership development. – Jim Rohn

What Else Can You Do To Make A Difference is:
- Make people feel valuable
- Make some time to connect more with your team
- Be honest and straightforward even when the news is bad
- Be accountable for your actions, even if it’s your team in it
- Share the credit
- Give praises, and do it more often
- Delegate responsibility without micromanaging
- Celebrate skills, and appreciate the talent
- Challenge the status quo, and don’t settle for mediocrity
- Invest in your team, and make them feel important
- Encourage and inspire
- Build team spirit, and encourage inclusiveness
When you can do these days, you will be not only an effective leader but likely a successful one too. Leadership is what exactly binds a leader to be it, and not only that, leadership is the learned behavior that is automatic. They are enablers of talent and capabilities within a person because a person with a vision can obviously see what’s ahead.

No matter what you begin with, because in the end, only a few successful leaders are able to sustain their successes’ with minimizing the upcoming risks.
July 29, 2020