Tag: social network

  • Top Popular Community Based Collaboration Platforms & Community Building Software in 2025

    An online community platform is a website or software application that allows users to create and manage an online community, typically to share ideas, collaborate, and build relationships. Online communities can be used for a variety of purposes, such as professional networking, hobbyist groups, or simply as a way for friends and family to stay connected.

    In the digital age, building and maintaining an online community is more important than ever. From forums and message boards to social networks and messaging apps, there is a wide variety of platforms available for bringing people together and fostering meaningful connections. But with so many options to choose from, it can be difficult to determine which platform is the best fit for your needs.

    In this blog, we’ll introduce you to the top online community-building platforms for 2025, highlighting their key features and functionality to help you choose the right one for your community. Whether you’re looking to create a small group of friends or a large, global network, these platforms have everything you need to build and manage a thriving online community.

    Community Platforms vs Team Collaboration Platforms

    Users might agree that there are striking similarities between community platforms and team collaboration platforms. Both of these platforms encourage features such as Q&A, team participation, and communication. While they may seem somewhat similar, the major difference between them is that while Collaboration Platforms focus on one-on-one communication and projects, and productivity, Community Platforms highlight one-to-many communication and help users in engagement and feedback.

    Why are online community-building platforms important?

    Online community-building platforms are important because they allow individuals and groups to connect with each other, share ideas and resources, and collaborate on projects or initiatives. These platforms provide a space for people to come together and discuss common interests, exchange information and support, and engage in a meaningful way.

    These platforms can be used to build support networks, exchange ideas and information, and share resources. They can also be a source of support and encouragement for individuals who may feel isolated in their offline lives. In addition, online communities can help to promote a sense of belonging and can foster a sense of community and connection among their members. Ultimately, online community-building platforms can help to build stronger, more vibrant communities and facilitate positive social change.

    Things to consider before joining an online community platform

    Here are some things you might consider before joining an online community platform:

    • Determine the purpose of the community: What is the purpose of the community you are considering joining? Is it for professional networking, to discuss a particular topic or hobby, or just for socializing? Understanding the purpose of the community will help you decide if it is a good fit for you.
    • Research the community: Look into the history and reputation of the community. What are its size and demographics? How active is it? What are the rules and guidelines for participation? You can often find this information on the community’s website or by reading reviews or articles about it.
    • Consider your own goals: Think about what you hope to get out of joining the community. Do you want to make new friends, learn something new, or share your expertise with others? Consider whether the community can help you achieve these goals.
    • Evaluate the community’s culture: Each online community has its own culture, so it’s important to consider whether you will feel comfortable participating in the community. Consider whether the community’s values and norms align with your own.
    • Online reputation: Keep in mind that anything you post in an online community becomes a part of your online reputation. Consider whether you are comfortable with this level of transparency and whether you want to be associated with the community long-term.

    Top Online Community-building Platforms for 2025

    Here we discuss and compare some of the most popular community-building platforms to help you create your online community and stay engaged with activities and sessions.

    Serial No. Platform Pricing (Starting) Best For
    1 Bettermode Starts at $19/month Organizations wanting a fully branded, customizable online community hub
    2 Crowdstack Starts at $49/month Groups that need a controlled private or public space for member discussions
    3 Website Toolbox Starts at $19/month Businesses or clubs looking to quickly launch a forum without coding
    4 Glue Up Custom pricing Associations and chambers that need event management plus community networking
    5 Forumbee Starts at $49/month Companies creating a customer support or product discussion forum
    6 Thinkific Free plan available, Paid from $36/month Educators who want to sell online courses with a built-in learner community
    7 Discourse Starts at $100/month (self-host free) Tech-savvy teams that want a customizable, open-source discussion forum
    8 Mighty Networks Free plan available, Paid from $33/month Creators building paid memberships with events, courses, and communities
    9 Circle Starts at $49/month Entrepreneurs running a private, interactive online community with live sessions
    10 Hiverbrite Custom pricing Enterprises managing large-scale alumni, partner, or member networks

    1. Bettermode

    Rating 4.8/5
    Best For Community Platform for Corporations
    Free Free Trial
    Bettermode online community platform

    BetterMode, formerly Tribe Community Platform, is a comprehensive community platform that enables you to combine your knowledge base, FAQs, and resource center in one spot, helping to increase customer satisfaction and loyalty. People are drawn to its extensive customization options, ready-to-use templates, apps, and widgets that can be embedded. It is a powerful online community platform that you can integrate with the existing software that you use to enhance user engagement, retain customers, and improve their lifetime value. You can create an integrated community website and enable user discussion Q&A, along with other community features such as likes, upvotes, and shares. You can also use widgets as social components in your applications through APIs. Moreover, with the help of automation tools, we can grow organically and deliver the best customer support.

    Features Offered by Bettermode

    • Widgets help you embed valuable components, while an extensive API helps manage and monitor activity in your community.
    • ML-trained activity feed helps you with rewards and virtual currency, app extensions and community tools, and smart targeting.
    • Robust gamification helps in audience engagement through incentives and credits, by giving your community members points and badges.

    Pros and Cons:

    Pros Cons
    Customizable templates Limited customization options
    Single sign-on
    Smart analytics
    Leaderboard for competition
    Simple interface

    Pricing for Bettermode

    Advanced plan Enterprise plan
    Costs $599 per month Custom Price
    Built for growing brands and companies Built for large businesses or those in regulated industries
    Features included: Advanced apps, Customer success manager, Staging environment, etc. Features included: Enterprise-grade security, Data residency, Audit and activity log, etc.

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    2. Crowdstack

    Rating 2.5/5
    Best For Businesses, associations, non-profits, creators, and more.
    Free Free Trial
    Crowdstack Online Community Platform

    Crowdstack is an easy-to-use online community and membership platform built to engage, maintain, and expand your audience. Crowdstack is essentially an extension of your original website and works as a social community for your audience to help you grow. It allows you to set your own engagement rule and keep your content to yourself, along with offering you a cohesive experience for easy management and customization. Moreover, with User Generated Marketing (UGM), effortlessly increase your user base in the most cost-effective way possible, and use your existing customer base to enhance your SEO.

    Features Offered by Crowdstack

    • Offers efficient member management where you can keep your audience engaged with blogs, surveys, resources, and status updates.
    • Have any number of subgroups you prefer, for different discussion segments, and enable all kinds of topics based on calendar events.
    • Automation helps you build customizable workflows, review content, send emails, congratulate members, and do a lot of other stuff.
    • Crowdstack offers compliance with international security standards for data privacy, making sure the data of users stays where it should.

    Pros and Cons:

    Pros Cons
    Free trial without credit card details Only email support available
    Membership system to monetize the community Poor user interface
    Customizable workflow
    Single sign-on
    Knowledge base and tutorials
    Advanced reporting and integration

    Pricing for Crowdstack

    Midstack plan Fullstack plan Enterprise plan
    Costs $999.00 per month Costs $1,499.00 per month Custom pricing based on features
    Contains all essential features such as surveys, custom activity points, resources and more Contains all essential features such as subgroups, single sign on (SSO), custom wording, email members and more. Contains additional business features, SLA, training, hosting options, and more.

    3. Website Toolbox

    Rating 4.5/5
    Best For Creating community forum
    Free Free Trial
    Create your Forum with the Website Toolbox

    Website Toolbox offers users one of the easiest ways to create a forum in a few steps. No need for coding, software, or servers. It allows you to choose from a collection of themes and integrate the applications, or even go stand-alone. Integrations that Website Toolbox offers include Wix, WordPress, Shopify, and Squarespace, among others. You can then earn in different ways, including advertisements, subscription-based plans, and even accepting donations and getting sponsors.

    Features Offered by Website Toolbox

    • Attract more audience by embedding the latest discussion topics in your website, and add videos, photos, and files in your forums to keep your audience engaged.
    • The website offers various integrations such as WordPress, Joomla, Drupal, and enables Single Sign-On for your audience for easy access.
    • Show ads from Google AdSense, charge a subscription-based fee/one-time fee from your audience for premium content, and monetize your forum.

    Pros and Cons:

    Pros Cons
    Anti-spam protection Plan is based on page views
    Personalized branding Phone support only in Growth Plan
    14-day free trial
    Approval of posts and replies before live
    User-friendly interface
    Accessible on any device

    Pricing for Website Toolbox

    Starter plan Growth plan Pro plan
    Costs $39 per month with a saving of 15% at annual payment Costs $99 per month with a saving of 15% at annual payment Costs $299 per month with a saving of 15% at annual payment
    Offers up to 10k page views per month and 10GB of storage capacity Offers up to 100k page views per month and 20GB of storage capacity Offers over 500k page views per month and 100GB of storage capacity
    Charges 2.9% of transaction fee and offers chat and email support Offers all amenities of starter plan and charges 1.9% transaction fee Offers all amenities of growth plan and charges 0.9% transaction fee
    Offers website integrations and allows for file sharing and displaying own advertisements Offers phone support, AI moderation, and instant messaging Offers priority support with service level agreement
    Offers spam protection without Website Toolbox branding Offers live chat rooms, push notifications, and APIs and webhooks Pro plan comes with custom development for additional features

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    4. Glue Up

    Rating 4.5/5
    Best For Associations and Chambers of Commerce worldwide
    Free Not Available
    Glue Up Online Community Building Platform

    Glue Up is a comprehensive CRM system to manage events, memberships, and other digital services from one place, enabling you to develop and foster your community. Glue Up is the software you can use to grow your community and speed up networking. When innovative networking meets powerful solutions, your community grows more than you anticipate. Glue Up offers you an event, community, and membership management suite, so you can separately and seamlessly manage all the aspects of an interactive community, and keep your audience engaged along with attracting even more of them.

    Features Offered by Glue Up

    • The built-in CRM helps you with customer engagement and contact management, so you can generate more revenue.
    • Plan and organize events, both online and offline, including workshops and webinars with an automated events platform.
    • Email campaigns and marketing to promote/advertise your community or welcome new members are easily customizable, with metrics analysis to monitor campaigns.

    Pros and Cons:

    Pros Cons
    Mobile app is available Price is not disclosed
    Email campaign Free trial is not available
    Public and private groups
    Custom privacy settings
    One-on-one chat
    Roles and permissions
    Inbuilt CRM for community members

    Pricing for Glue Up

    Request a quote from its official website to get pricing plans for Glue Up’s Community Management Suite.

    5. Forumbee

    Rating 4.9/5
    Best For Knowledge Base, Q&A, and Discussions in a single hub
    Free Free Trial
    Forumbee Community Forum

    Forumbee offers a comprehensive cloud-based community forum and knowledge base system. It is built for engaging your customers and scaling your product support with the help of an online community. Customer support and smart self-service help you empower your audience, while the employee community also helps with better collaboration and employee engagement. Moreover, with a simple cloud-based platform and interface, Forumbee is highly customizable, where you can conduct discussion forums, Q&A sessions, knowledge base, ideation, and much more.

    Features Offered by Forumbee

    • Create an easy-to-participate discussion forum and allow file sharing, highlight contributions, and create member profiles for better community building.
    • Peer-to-peer Q&A sessions by category and tags help you engage your audience and also find effective answers at the same time.
    • You can also create a knowledge base to create content to help customers find quick answers, and also organize your content with team contributions.

    Pros and Cons:

    Pros Cons
    30-day free trial No live support
    Mobile responsive knowledge base
    Social media integration
    Analytics and Reporting
    Peer-to-peer discussion
    Interactive and modern UI

    Pricing for Forumbee

    Premium Plan Enterprise Plan Custom Plan
    Costs $250 Costs $750 Custom pricing for enterprise plan
    Allows for 5 admin users and 5000 members Allows for 20 admin users and 20000 members Custom number of admins, members and page views
    Allows for 300k monthly views and comes with all the basic features Allows for 1 million monthly views and offers SSO and Okta Allows multiple communities and account customizations
    Comes with standard email support Comes with a dedicated success manager Custom plan offers implementation services and training

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    6. Thinkific

    Rating 4.5/5
    Best For Best Overall Community Platform Builder
    Free Free Trial and Free Plan
    Thinkific – Best Community Platform Builder

    Thinkific is an online community that provides a platform for educators, entrepreneurs, and professionals to create and sell courses and memberships. Through Thinkific, users can share their knowledge, expertise, and passion with others while also generating income and growing their businesses.

    It is designed to help educators, entrepreneurs, and businesses create and deliver online learning experiences to their students or customers. Thinkific provides numerous tools and features for creating and hosting online courses, including video hosting, course creation tools, quiz and assessment tools, and a customizable landing page for each course.

    Features offered by Thinkific

    • A range of tools and resources for creating and managing courses.
    • A support network of experts and peers to help users.
    • Discussion forums and quizzes to interact with learners and keep them engaged with the course material.
    • It includes marketing and sales tools, such as email marketing integrations, coupons, and discounts.
    • E-commerce to sell your products online to your community members with ease.

    Pros and Cons:

    Pros Cons
    Everything customizable as per brand Limited integration options
    Easy to set up Course templates are limited
    Website builder to create a website
    Multiple payment options
    Flexible pricing
    Interactive and easy-to-use interface

    Pricing for Thinkific

    Free Plan Basic Plan Start Plan Grow Plan
    Costs $0 per month Costs $49 per month Costs $99 per month Costs $199 per month
    Allow 1 community Allow 1 community Allow 1 community Allow 3 communities
    Allows 2 spaces per community Allows 5 spaces per community Allows 10 spaces per community Allows 20 spaces per community

    7. Discourse

    Rating 4.0/5
    Best For Oldest and Most Popular Online Community Platform
    Free Free Trial
    Discourse – Community Building Software

    Discourse is an online community platform that allows users to engage in discussions, share ideas and knowledge, and collaborate with one another on a variety of topics. It is a place where people from all walks of life can come together to exchange information and engage in meaningful conversations.

    The platform is designed to facilitate open and respectful communication, encouraging users to express themselves thoughtfully and respectfully. It is often used by organizations, groups, and individuals to create a central hub for discussion and interaction. It can be customized to suit the needs of a particular community.

    Features offered by Discourse

    • It is open-source software, which means that it is freely available for anyone to use and modify.
    • Highly extensible with a large number of plugins and integrations available to add additional functionality.
    • Real-time notification whenever someone comments on your post, mentions you, or quotes your post.
    • One-click upgrade whenever the latest version arrives.
    • A long list of integration options, including Slack, Telegram, Zendesk, Discord, and much more.
    • Whenever you paste any link to Discourse, its automatic link-expanding feature expands the link to provide additional information.
    • There is a separate summarize button to simplify the long-form content into interesting short summaries.

    Pros and Cons:

    Pros Cons
    Mobile-responsive design Consumes more server resources
    Support for a wide range of media types Free plan is not available
    14-day free trial on paid plans
    iOS and Android apps available
    Spam blocking
    Single sign-on

    Pricing for Discourse

    Basic Plan Standard Plan Business Plan Enterprise Plan
    Costs $25 per month Costs $100 per month Costs $300 per month Custom Plans
    Includes 5 admins & moderators Includes 5 admins & moderators Includes 5 admins & moderators Includes Unlimited admins & moderators
    50k monthly page views 100k monthly page views 500k monthly page views 3M+ monthly page views

    8. Mighty Networks

    Rating 4.6/5
    Best For Easy-to-Use Community Platform
    Free Free Trial
    Mighty Networks – Online Community Platform

    Mighty Networks is a platform for creating and managing online communities and membership sites. It allows you to bring together people with shared interests and create a space for them to connect, communicate, and engage with each other.

    You can also use the platform to offer courses, events, and other premium content to your members and charge for access if desired. It is designed to be flexible and scalable, so you can create and grow a community of any size. This allows community creators to not only bring together like-minded individuals but also generate revenue from their passions and expertise. This is a popular community based collaboration platform.

    Features offered by Mighty Networks

    • Provides different options for community creators to monetize their community, including subscription fees, paid courses, and merchandise sales.
    • Offers tools for creating and distributing content, such as blogs, articles, videos, and more.
    • Provides tools for building email lists and sending newsletters to community members.
    • Allows users to track and analyze key metrics, such as engagement, retention, and revenue.

    Pros and Cons:

    Pros Cons
    iOS and Android mobile apps available Live customer support not available
    Knowledge base and video tutorial library Limited design features
    Third-party integrations
    Free trial with no credit card required
    Easy-to-use interface
    Live Streaming

    Pricing for Mighty Networks

    The Community Plan The Business Plan Mighty Pro
    Costs $39 per month Costs $119 per month Custom Plans
    Best for Beginners Most Popular Best for Brands

    9. Circle

    Rating 4.7/5
    Best For Private, interactive communities with live events and courses
    Free Free Trial
    Circle - Online Community Platform
    Circle – Online Community Platform

    Circle is a simple but powerful tool to build online communities in minutes.
    You can organize content with Spaces (bigger topics) and Groups (smaller, focused chats), and members can make profiles with bios, pictures, and social links. They can post text, images, or videos, send direct messages, and join live video sessions for Q&As, workshops, or announcements. This is popular community based collaboration platform.

    You can also set up paid memberships, gated content, and ticketed events. Circle lets you match your brand with your own colors, logos, and layout.

    Pros and Cons:

    Pros Cons
    Host online or in-person events Less design customization than some competitors
    Add polls, surveys, and activity feeds Chat feature could be stronger
    Track member growth and engagement with reports Limited integrations with LMS and membership tools
    Strong moderation and access control tools

    Pricing:

    Basic Plan Professional Plan Enterprise Plan
    Costs $49 per month Costs $99 per month Custom Pricing
    Best for Individuals & Small Groups Best for Growing Communities Best for Large Organizations

    10. Hiverbrite

    Rating 4.6/5
    Best For Large organizations managing alumni, partner, or member networks
    Free No Free Plan (Custom Pricing)
    Hiverbrite - Online Community Platform
    Hiverbrite – Online Community Platform

    Hivebrite is a powerful platform for building and managing online communities, especially for enterprises, associations, and alumni networks.

    It has all the basics, forums, groups, member profiles, and events, plus extras like live streaming, RSVP tracking, and ticketing for in-person events. You can also fully brand it to match your organization and integrate it with tools like Stripe, Mailchimp, and Salesforce.

    Pros and Cons:

    Pros Cons
    Personalized activity feeds for members Steep learning curve for beginners
    Gamification and detailed reporting Focused more on large organizations
    Supports many content types (articles, docs, media) Customer support could be better
    Strong integrations with popular tools

    Pricing:

    Starter Plan Growth Plan Enterprise Plan
    Custom pricing Custom pricing Custom pricing
    Best for Small to Mid-sized Communities Best for Growing Organizations Best for Large Enterprises with Advanced Needs

    Conclusion

    Community spaces can be a one-stop portal for receiving or providing information, advice, or additional assistance. Organizations administering these platforms can leverage the maintenance of these spaces to relate with consumers, foster positive sentiment, respond to inquiries, and gather data on engagement. An effective community platform can enable a direct line to interactions and contributions with consumers that may improve product awareness, generate additional content, promote mastery, and encourage loyalty. They also facilitate data intelligence on common requests and user behaviors.

    The above-mentioned online community-building platforms for 2025 offer a range of features and tools to help you create and manage a thriving community, whether you’re looking to build a small group of friends or a large, global network. Each platform has its unique strengths and characteristics, so be sure to consider your specific needs and goals when deciding which one is the best fit for your community.

    FAQs

    What is a community platform?

    Community platforms combine a suite of services enabling the creation, management, and utilization of spaces for sharing between connected users. A common example would be a brand’s presentation of a forum composed of administrators and end-users discussing a product or topic.

    Who uses Community Platform software?

    As the Community Platform category of software represents how software rises to meet the needs of online customer management, it reveals the composition of organizations and individuals that are responding to the demands around those key use cases. Typically these tools are used by:

    • Community managers
    • Customer support
    • Marketers

    Why use Community Platform Software?

    More and larger concentrations of people have formed networks that pervade the internet, and brands have responded by formulating a way to participate in those same communication dynamics, meeting customers where they are. An effective community platform can enable a direct line to interactions and contributions with consumers that may improve product awareness, generate additional content, promote mastery, and encourage loyalty. They also facilitate data intelligence on common requests and user behaviors.

    How do you build a community platform?

    Steps for Building an Online Community

    • Identify key stakeholders for the online community.
    • Define the purpose and goal.
    • Select a community platform.
    • Build a member profile.
    • Develop rules and norms.
    • Set up your community.
    • Identify key stakeholders for the online community.
    • Promote your community.

    What are some examples of online communities?

    These are some examples of Successful Online Community Building Platforms-

    • MOM365 Community. The Mom365 community covers topics from getting pregnant to birth, baby development to raising children.
    • Foursquare Idea Community. This tech company tapped into the idea of creating a community early on.
    • Duolingo Community. This Ed-tech company connects the whole world to learn and speak English.

    Some of the top online community platforms for 2024 are Bettermode, Crowdstack, Website Toolbox, Glue Up, Forumbee, Thinkific, Mighty Networks, and more.

    Can I use online community platforms for free, or do I need to pay for a subscription?

    It depends on the platform you choose. Some online community-building platforms offer free versions with limited features, while others require a paid subscription for access to all of their features and tools. It’s worth considering your budget and the specific needs of your community when deciding which platform to use.

  • Facebook – Success Story of the Meta-Owned Social Networking Site!

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Facebook.

    In the world of digitalisation, there are only a handful of people who are not on this social media platform, Facebook. Although the company, Facebook, began as a social network for particular college students, it has now evolved into an important tool for day-to-day socialising and business professionals.

    As a small company owner, Facebook may be precisely what you need to find potential workers, get new clients, or see what your competitors are up to. And doing so – browsing content on Facebook– does not need creating your new Facebook profile.

    Facebook is an American online social networking website owned by Meta Platforms. Mark Zuckerberg, along with other three Harvard University undergraduates, launched Facebook in 2004. Facebook is free to use, yet ads on the platform provider for the bulk of the gross profitability. Members may establish accounts, upload photos, join established communities, or start their own.

    Facebook’s popularity stems in part from creator Mark Zuckerberg’s insistence from the beginning that members be truthful regarding who they really are, as phoney pages are just not permitted.

    According to the company’s business, transparency is necessary for developing interpersonal relationships, exchanging information and recommendations, and strengthening society as a whole. It also noted that the bottom-up, peer-to-peer networking of Facebook users makes it easier for businesses to connect with customers about their services and goods.

    Know more about the Meta-owned company, Facebook, and how it is helpful to us, its business model, startup story, and much more by reading this article further.  

    Facebook – Company Highlights

    Startup Name Facebook
    Parent Meta Platforms (formerly known as Facebook, Inc)
    Headquarters Menlo Park, CA
    Industry Social Media Platform
    Founders Mark Zuckerberg, Andrew McCollum, Chris Hughes, Dustin Moskovitz, and Eduardo Saverin.
    Founded February 4, 2004
    Areas Served Worldwide(except blocking countries)
    Current CEO Mark Zuckerberg
    Website facebook.com

    About Facebook
    Facebook – Industry
    Facebook – Name, Logo, and Tagline
    Facebook – Founders and Team
    Facebook – Startup Story
    Facebook – Mission and Vision
    Facebook – Business Model and Revenue Model
    Facebook – Funding and Investors
    Facebook – Investments
    Facebook – Acquisitions
    Facebook – Growth
    Facebook – Competitors
    Facebook – Challenges Faced
    Facebook – Future Plans

    About Facebook

    Facebook, a US-based online social media and social networking website is owned by Meta Platforms. The site’s features include Timeline or wall, a section on the user’s homepage where users can post content and friends can send messages, Status, which allows users to notify friends of their current location or set of circumstances, and News Feed, which notifies users of changes to their friends’ statuses and profiles.

    Through Facebook, the users can communicate with one another and send and receive messages. Besides, they can also signal their approval for posts and comments on Facebook using the Like button, which can also be seen on many other websites.

    In 2006, Facebook allowed anybody above the age of 13 to join, expanding its enrolment beyond students. Advertisers were able to develop new and successful consumer connections, just as Zuckerberg expected.

    In October 2021, Facebook announced that its parent business will be renamed Meta Platforms. The name change signalled a shift in focus to the “metaverse,” an augmented reality realm in which people would participate. The Meta Platform now includes Facebook, the social networking platform.

    Facebook – Industry

    Customers can engage, produce, and share material and information through the social media market, which is made up of sales by entities (organizations, single traders, or partnerships). Social media platform users can exchange photos, videos, and audio clips.

    This market generates revenue from advertising sales and other services provided through social networks. Advertising on social media and social media subscriptions are two different segments of the social media business.

    The worldwide social media industry is predicted to increase at an annual pace (CAGR) of 39.7% from $159.68 billion in 2021 to $223.11 billion in 2022.

    Businesses are reforming their operations and recovering from the effects of COVID-19, which had previously culminated in restrictive measures such as social distancing, the closure of commercial firms, and remote work, all of which caused operational challenges. Growing at a CAGR of 39%, the market is estimated to reach $833.50 billion in 2026.

    With 46% of the global social media market in 2020, Asia Pacific was the most important region. The 2nd-largest area, North America, accounted for 32% of the worldwide market. Africa was identified as the fastest-growing region in the social media market between 2020-2021.

    Facebook – Name, Logo, and Tagline

    Facebook Logo
    Facebook Logo

    According to David Kirkpatrick’s book The Facebook Effect, the name Facebook was picked because every Harvard student was given one of these, which held images of their classmates and were referred to as Facebook.

    A majority of the American university students received face book directories, which consisted of individuals’ names and photos and were distributed among the university students to help them know each other. This is where the name “Facebook” came from, the sole aim of which is to connect people with their friends and family via its social media platform. The small F sign on Facebook’s site is considered to represent the name Facebook.

    Facebook’s tagline used to be, “It’s Free and Always Will bewhich was changed to, “It’s Quick and Easy.” It was changed silently between 6th and 7th August 2019, and Facebook didn’t clarify the reason why.

    Facebook – Founders and Team

    Facebook was founded by Mark Zuckerberg, Andrew McCollum, Chris Hughes, Dustin Moskovitz, and Eduardo Saverin.

    Co-founder and current CEO of Facebook - Mark Zuckerberg
    Co-founder and current CEO of Facebook – Mark Zuckerberg

    Mark Zuckerberg

    Mark Zuckerberg is an American businessman, media personality, and philanthropist. He is best known as the co-founder of Meta Platforms, Inc. (previously called Facebook, Inc.), where he currently serves as chairman, CEO, and dominant shareholder. He is also a co-founder and board member of Breakthrough Starshot, a solar sail spacecraft development initiative.

    Andrew McCollum

    Andrew McCollum joined Philo, an entertainment-focused OTT streaming service, as CEO in 2014. Philo debuted countrywide in November 2017. Andrew was on Philo’s board of directors, supervised the company’s co-founders, and was one of the company’s early investors before becoming CEO.

    Andrew was a member of the founding team of Facebook before joining Philo, and he has a long-standing interest in the social design of products. Following Facebook, Andrew worked as an Entrepreneur in Residence at New Enterprise Associates (NEA) and Flybridge Partners, two of Philo’s investors. He is still an active angel investor and counsellor in the early stages of a company’s development.

    Chris Hughes

    Chris Hughes (November 26, 1983) is an American entrepreneur who co-founded and served as spokesperson for the online social networking and directory site Facebook with his Harvard companions. He was the editor-in-chief and publisher of The New Republic from 2012 until 2016. As of 2019, Hughes is a co-chair of the Economic Security Project.

    Dustin Moskovitz

    Dustin Moskovitz is the CEO and Co-Founder of Asana. He co-founded Good Ventures and the Open Philanthropy Project. He is also one of the co-founders of Facebook.

    Eduardo Saverin

    Eduardo Saverin is a B Capital Group co-founder and partner. Saverin is a co-founder of Facebook and the initial investor. Saverin is eager to put money into the next wave of technical developments. He has counselled and worked closely with an array of firms of different kinds and stages as a technology investor and supervisor, all of which share one consistent theme: a love for people-centric technology, as well as a mobile platform lean with pan-global ambitions.

    The Facebook team last registered 71,970 full-time employees in December 2021.  

    Facebook – Startup Story

    Facebook, a social networking website, was established on October 28, 2003, as “FaceMash” before rebranding as “The Facebook” on February 4, 2004. It was established by Mark Zuckerberg and his Harvard University classmates. The website’s designers initially limited membership to Harvard students.

    Nonetheless, it was gradually expanded to include additional Boston-area colleges, the Ivy League, and finally most universities in the United States and Canada, businesses, and, by September 2006, everyone over the age of 13 with a valid email account.

    In September 2004, the Wall was added to a Facebook user’s online profile. This widely used feature allowed a user’s friends to post information to their Facebook wall, and it rapidly became an important part of the social aspect of the network. Facebook had gained one million active members by the end of 2004. However, the firm was still lagging behind Myspace, the top online social network at that time, with five million users. Nevertheless, in the long run, MySpace failed to compete against Facebook.

    2005 was a momentous occasion for the company. It was then that the idea of “tagging” people in photographs posted to the site was born. Tags were used to identify themselves and others in photos that were viewable to other Facebook friends. Facebook users can upload an unlimited amount of photos but the facial recognition feature of Facebook, which tagged the persons on the photograph earlier, is not there anymore now.

    Outside of the United States, high school and university students were allowed to join the ‘Facebook army’ in 2005. By the end of that year, it had six million monthly active users.


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    Facebook – Mission and Vision

    Facebook’s mission is to give people the power to build community and bring the world closer together.

    Based on the company’s social media service offerings, Facebook’s corporate vision statement is “People use Facebook to stay connected with friends and family, discover what’s going on in the world, and share and express what matters to them.”

    This corporate vision demonstrates that the company is more than just an online social networking service. Rather, the firm aids in the gathering of information and meaningful dialogue among individual customers.

    Facebook – Business Model and Revenue Model

    Facebook makes money largely through showing commercials from businesses on its Facebook and Instagram apps. Ads contributed to 98% of Facebook’s $86 billion revenue in 2020. The remaining 2% of profits came mostly from Oculus and Portal device sales, as well as development payment fees.

    Facebook’s business strategy is centred on providing its products and technologies to billions of users for free and then generating money by enabling businesses to show advertisements to Facebook’s consumers. Advertisers pay Facebook auction-based pricing depending on supply and demand.

    This implies that the individuals who consume Facebook’s services (users) aren’t the people who are paying for them. Small companies who advertise on Facebook’s collection of applications are the real clients. With the launch of Facebook Shops, the initial iteration of Facebook’s e-commerce capabilities, the company’s focus on small companies became much more obvious.

    Notwithstanding its history and present problems, Facebook is doing incredibly well. Despite the COVID-19 pandemic, sales increased by 22% to $86 billion in 2020. It had a profit margin of 38% and a net income of $29 billion.

    Facebook – Funding and Investors

    Facebook raised a total of 16 funding rounds to date, as of July 12, 2022, which helped the organisation raise over $16 bn. Here’s a look at the Facebook funding table:

    Date Round Amount Lead Investors
    Oct 20, 2014 Post-IPO-Equity $13.8B
    May 10, 2011 Secondary Market
    Mar 4, 2011 Private Equity Round
    Jan 21, 2011 Private Equity Round $1.5B DST Global, Goldman Sachs Investment Partners
    Jan 1, 2011 Secondary Market
    Jun 28, 2010 Secondary Market $120M Elevation Partners
    May 26, 2009 Series D $200M DST Global
    May 1, 2008 Debt Financing $100M TriplePoint Capital
    Mar 27, 2008 Series C $60M Horizons Ventures
    Jan 15, 2008 Series C $15M Global Founders Capital

    The Facebook investors include Elevation Partners, DST Global, Horizons Ventures, Goldman Sachs Investment Partners and more.

    Facebook – Investments

    Facebook has made 44+ investments in total to date, as of July 12, 2022. Here’s diving into the most recent Facebook investments:

    Date Organization Name Round Amount
    May 27, 2022 OlaClick (YC W21) Seed Round $4.4M
    May 4, 2022 Ami Seed Round $3M
    April 6, 2022 VerSe Innovation Series J $805M
    Jan 1, 2022 PlayCo Corporate Round $40M
    Nov 8, 2021 Inworld AI Seed Round $7M
    Oct 5, 2021 echo3D Series A $4M
    Sep 30, 2021 Meesho Series F $570M
    Aug 3, 2021 Formaloo Grant
    Jul 5, 2021 Helpmum Grant $55K
    May 3, 2021 Obviously AI Seed Round $3.7M
    Apr 5, 2021 Meesho Series E $300M
    Jan 1, 2021 FEMCA Financial Services Pre-Seed Round
    Dec 24, 2020 ArtyOwl.com Grant ₹100K
    Dec 4, 2020 Com Olho Grant

    Facebook – Acquisitions

    Facebook has acquired a total of 95+ companies to date. The last acquisition of Facebook is presize.ai, which the company acquired on April 14, 2022.

    Here’s a look at some of the recently acquired companies of Facebook:

    Acquiree Name About Acquiree Date Amount
    presize.ai Presize is a Germany-based company that is fuelled by the Computer Vision and Deep Learning technologies to develop the most accurate body scanning software Apr 14, 2022
    ImagineOptix ImagineOptix is a US-based company that manufactures optical thin films to help the production of small, affordable, battery-efficient video projectors Dec 21, 2021
    Within (VR/AR) Within is a virtual reality and augmented reality media and technology company. Oct 29, 2021
    AI.Reverie A leading provider of synthetic data to train machine learning algorithms. Oct 12, 2021
    Unit 2 Games Unit 2 Games is a game creation and sharing platform designed to develop video games Jun 4, 2021
    Kustomer Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service Nov 30, 2020 $1B
    Lemnis Technologies We set a new standard for visual fidelity in VR/AR head-mounted displays, opening new opportunities for professional users. Sep 22, 2020
    Mapillary Mapillary has built a street-level imagery platform that uses photos which have been uploaded by members of the public. Jun 18, 2020
    Giphy Giphy is an online database and search engine that allows users to search, share, and discover GIFs. May 15, 2020 $400M
    Sanzaru Games Sanzaru Games is an independent console video game development studio. Feb 25, 2020
    Scape Technologies Scape is a computer vision startup, building the localization engine for city-scale augmented reality. Feb 9, 2020
    Packagd Packagd is a series of app that offers new mobile shopping experience. Dec 20, 2019

    Facebook – Growth

    Facebook is the most popular social media network in the world, with 2.91 billion active monthly users as of the fourth quarter of 2021, which went up to become 2.93 bn in Q1 of FY22. Here’s a look at the rise of Facebook’s monthly active users.

    Growth of Monthly Active Users in Facebook
    Facebook’s Growth of Monthly Active Users

    The number of registered Facebook members topped 1 billion in the third quarter of 2012, making it the first social networking service to accomplish so. In the first quarter of 2021, the company said that 3.51 billion people used at least one of its key platforms on a monthly basis (Facebook, Whatsapp, Messenger, or Instagram).

    Facebook initially began with only 150 people working with the same firm back in 2006. This rose and rose over the years, and was last registered with 71,970 full-time employees in December 2021.

    What’s Facebook Changing to Ramp up Growth?

    Facebook and Instagram both will see some changes, and many of these changes will be inclined towards altering the process of how Facebook and Instagram users share posts and videos. On this, Mark Zuckerberg announced that the platforms will make it easier for the users to control what they “see and discover on Facebook.” Here are some of the proposed changes that will take place:

    • Feeds will be introduced as a new tab. This will help the users see the most recent posts from their friends, groups, and Pages.
    • A Favourites list can be curated of the friends and Pages the users care about.
    • The first thing that the users will now see is Home.

    According to Bloomberg, Facebook is on a mission to change the way it shows its users’ posts and videos in order to enable the users to watch content from accounts that they don’t already follow. This will, thus, help the Meta flagship product, Facebook to better compete with viral video app TikTok.

    Facebook’s Annual Revenue :

    Year Revenue
    2010 $1.97 billion
    2011 $3.71 billion
    2012 $5.08 billion
    2013 $7.87 billion
    2014 $12.4 billion
    2015 $17.9 billion
    2016 $27.6 billion
    2017 $40.6 billion
    2018 $55.8 billion
    2019 $70.6 billion
    2020 $85.9 billion

    The revenue of Fb in Q3 2021 was registered at $29.01 bn, which included $28.27 bn in ad revenues and $734 mn worth of other revenue.

    Facebook Begins Testing Ethereum and Polygon NFTs on Profiles

    Facebook announced that it has already started rolling out NFTs for some of the American creators in a report dated July 1, 2022. A spokesperson of the social media giant mentioned that the platform has started initially with NFTs on Ethereum and Polygon and will eventually add support for NFTs on Solana and Flow as well.

    According to a post by Meta Product Manager Navdeep Singh, the users’ Facebook profiles will have a “digital collectibles area”, where they can display their NFTs, which are special blockchain tokens representing ownership. Singh also mentioned that the users will also be able to link their Facebook profiles to their bitcoin wallets. Also, they will have the option to convert their NFTs into Facebook posts that may then be shared, liked, commented on, and responded to, just like any other Facebook post.

    Here’s the first look shared by Navdeep:

    Facebook NFTs

    Face Recognition Shutdown

    Face recognition will be phased out of Facebook’s social network, as announced by the company in November 2021. Its use will be limited across all products, and over a billion saved faces will be deleted, according to Meta, Facebook’s newly formed parent company.

    According to a blog post by Meta’s VP of artificial intelligence, Jerome Pesenti, the action will destroy over a billion saved faces in the following weeks. The removal of such a large database signal that Meta would limit the use of facial recognition in its planned “metaverse” projects, which will involve actual people interacting in vast virtual settings, including game environments, at least initially.

    “The many specific instances where facial recognition can be helpful need to be weighed against growing concerns about the use of this technology as a whole,” wrote Pesenti. “There are many concerns about the place of facial recognition technology in society, and regulators are still in the process of providing a clear set of rules governing its use,” he said. “Amid this ongoing uncertainty, we believe that limiting the use of facial recognition to a narrow set of use cases is appropriate.”

    Facebook – Competitors

    The top competitors of Facebook are technology giants like:

    Facebook – Challenges Faced

    The prominence and magnitude of Facebook have prompted condemnation from a variety of quarters. Internet privacy, its face recognition software, excessive data retention, DeepFace’s addictive nature, and its function in the workplace, including access to employee accounts by employers, are all challenges.

    Facebook has been chastised for its consumption of electricity, tax evasion, real-name user verification regulations, censorship, and participation in the US PRISM surveillance program.

    Users of Facebook are said to have negative psychological impacts such as jealousy and tension, a lack of focus, and social media addiction. Facebook has been slammed for enabling users to post obscene or illegal content. Copyright and intellectual property infringement, hate speech, rape, terrorist incitement, fake news, crimes, murders, and live-streaming violent situations are among the specifics.

    Sri Lanka suspended both WhatsApp and Facebook in May 2019 as a temporary fix to restore peace following anti-Muslim violence, the worst in the country since the Easter Sunday attack the preceding year. Between the fourth quarter of 2018 and the first quarter of 2019, Facebook removed 3 billion fake accounts, bringing the total number of monthly active users to 2.39 billion.

    The company said in late July 2019 that the Federal Trade Commission was investigating it for antitrust breaches.

    Facebook Layoffs

    Facebook is looking to lay off employees and has already asked the process managers to identify the low-performing employees and move them to exit, as per reports dated July 15, 2022. The company has been reportedly struggling with macroeconomic pressures and incurred hits to its advertising business.  

    Facebook Parent Meta Faces Trademark Lawsuit

    Meta Platforms Inc., the parent company of Facebook has been hit by a trademark lawsuit filed by Meta X LLC., a virtual reality-based company, in Manhattan federal court, as of the reports dated July 26, 2022. MetaX alleged that the Facebook owner (earlier Facebook, Inc.), which is now renamed Meta Platforms Inc., has stolen its name since its pivot to metaverse. MetaX also reported that Meta has infringed its federal “Meta” trademarks.    


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    Facebook – Future Plans

    Following the renaming of Facebook as ‘Meta,’ the firm will be “metaverse first,” according to CEO Mark Zuckerberg, which means you won’t need a Facebook account to access other Meta products in the future.

    “I’ve been thinking a lot about our identity as we begin this next chapter,” he said. “Facebook is an iconic social media brand, but it just doesn’t encompass everything that we do.”

    It also suggests that the company would divide its activities into two segments: one for its future platform efforts (Reality Labs is going to be the tag for that segment) and another for its app family.

    Whilst expanding their social networking applications will remain a priority, he believes that the company’s identity will become less tied to a single product/ service over time.

    In short, the metaverse will be an embodiment of the internet, according to Zuckerberg, who believes it will be the next integrated virtual media to emerge after video (which evolved from photos and texts).

    Rather than staring at a screen, you’ll be able to immerse yourself in these activities. That’s most probably to be accomplished through instilling a strong sense of presence in a shared environment, which would be the metaverse’s distinguishing characteristic. This will demand hardware from the firm, such as the Oculus Quest 2 or others.

    The firm is thinking about offering incentives to developers and new users to join. To boost adoption, these alternatives include cutting costs, subsidizing gadgets, or selling them at a loss.

    It’s crucial to stress, though, that the metaverse of Zuckerberg’s visions is far from complete. Currently, just the fundamental building pieces work, according to Zuckerberg. In the end, technological obstacles remain—compressing augmented reality technology and sophisticated computers into a pair of spectacles, for example, is a difficult task.

    Although Zuckerberg vows to encourage security and privacy on this new “social technology” network in a founder’s letter, it remains to be seen if he can persuade people to use it, particularly younger generations who have been abandoning Facebook. Many people question if a new interface would simply reintroduce the same old issues.

    FAQs

    What does Facebook do?

    Facebook is an American online social networking website owned by Meta Platforms.

    Who founded Facebook?

    Facebook was founded by Mark Zuckerberg, Andrew McCollum, Chris Hughes, Dustin Moskovitz, and Eduardo Saverin.

    When was Facebook founded?

    Facebook was founded in the year 2004.

    How does Facebook make money?

    Facebook makes money primarily by showing advertisements from businesses on its Instagram and Facebook apps.

    Which companies do Facebook compete with?

    The top 10 competitors in Facebook’s competitive set are:

  • Dau and Mau of Top Social Media Platforms | Active Users of Social Networks

    There are very few ideas and innovations that come into the world and impact everyone. One such thing is the rise of social media companies.

    Two decades earlier who would have thought that connecting with people all around the world would become so easy. But thanks to technology and its great inventions it became possible.

    Social media has made the world shrink in terms of connectivity. It has not only helped with connections but in the present times, it has provided great platforms for businesses.

    All these companies have a huge DAU and MAU base that makes them a great pool of opportunities and entertainment for everyone.

    What Are DAU and MAU?
    How are DAU and MAU Measured?
    DAU and MAU of Top Social Media Platforms

    Social Media Platforms with Active Users

    What Are DAU and MAU?

    The terms DAU and MAU, both signify the number of users. These are metrics that help to calculate the engagement of users towards a company.

    In simple terms, the number of users who actively connect with a particular application daily is Daily Active Users (DAU). The number of people who actively connect with an application every month is Monthly Active Users (MAU).

    How are DAU and MAU Measured?

    There is a need to determine two things in order to measure the active users of a social media company. These are ‘Users’ and ‘Actions’. Users refer to the people who have downloaded the social media application. Action on the other hand involves logins, clicks, viewing, and other activities on the platform.

    To measure the DAU companies pick a period of 24hrs and measure the number of active users during that time. The basic formula to find the Average DAU is the sum of each day’s active users/number of days in a month.

    To measure MAU which is the active users in a month, the company selects a month to record it. The basic formula to find Average MAU is the sum of each month’s active users/ 12 (Number of months in a year).


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    DAU and MAU of Top Social Media Platforms

    Top Social media companies greatly rely on the revenue generated from advertisements. This revenue increases with the increase in the number of active users. So, here’s the DAU and MAU of the top companies:

    Facebook

    Daily Active Users – 1.6 Billion
    Monthly Active Users – 2.9 Billion

    Facebook Active Users
    Facebook Active Users

    The name that made us familiar with the wide world of social media is Facebook. It was founded in the year 2004 by Mark Zuckerberg. Along with Mark, the other founders of the company include Andrew McCollum, Dustin Moskovitz, Eduardo Saverin, and Chris Hughes.

    Facebook has surely managed to make itself to the top over the years and is the largest social network in the entire world today. In this huge network, India provides the most active users.

    YouTube

    Daily Active Users – 149 Million
    Monthly Active Users – 2.5 Billion

    Another very popular name among the top social media companies is this video-sharing company. YouTube was founded in the year 2005 by Jawed Karim, Steve Chen, and Chad Hurley. It has the second largest count of active users in the world.

    YouTube has been a great source of easy information for everyone. It has given birth to a new and creative field of profession that provides a great earning opportunity for many.

    WhatsApp

    Daily Active Users – 1 Billion
    Monthly Active Users – 2 Billion

    The platform that made messaging, voice calls, and video calls super easy for us is WhatsApp. It was founded in the year 2009 by Brian Acton and Jan Koum. The company has the third-largest number of active users in the world.

    India has the most active users of the WhatsApp which is more than any country. WhatsApp was earlier bought by Facebook in the year 2014.

    Instagram

    Daily Active Users – 600 Million
    Monthly Active Users – 1.5 Billion

    At present, the moment we say social media, the first name to pop up in everyone’s mind is Instagram. It was founded in the year 2010 by Kevin Systrom and Mike Krieger. Facebook bought it in 2012.

    The company started as mere a photo-sharing platform. But now, it has created a world of its own. It is a huge pond filled with pictures, videos, influencers, content creators, small businesses, and more.

    TikTok

    Daily Active Users – 15.5 Million
    Monthly Active Users – 1 Billion

    This platform made the concept of small videos viral all around the world. It was founded in the year 2016 by ByteDance, a Chinese startup company. Zhang Yiming is the founder of the startup that launched TikTok.

    It has a huge base of active users in various countries. The company was, however, banned by India in the year 2020 due to certain issues of national security.


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    WeChat

    Daily Active Users – 450 Million
    Monthly Active Users – 1.2 Billion

    Another popular name in the world of social media is WeChat. It was founded in 2011 and developed by Allen Zhang. The platform is owned by Tencent, a Chinese firm.

    It is a multi-purpose application that facilitates instant messaging, social media, and mobile payments. This application is banned in India, although it works in the United States, United Kingdom, Italy, and more.

    Telegram

    Daily Active Users – 55.2 Million
    Monthly Active Users – 550 Million

    It is an instant messaging platform founded in the year 2013. The founders of the company are Pavel Durov and Nikolai Durov. It also provides the feature of file sharing, video calling, and others.

    Telegram allows you to access your chats on different devices. Telegram is popular platform emerging as a challenging alternative to WhatsApp.

    Snapchat

    Daily Active Users – 319 Million
    Monthly Active Users – 557 Million

    It is a super popular social media company based in America. It was founded in the year 2011 by Evan Spiegel, Bobby Murphy, and Reggie Brown.

    The application allows users to share pictures with their friends in a quick and quirky way. The users can chat with their friends, view live stories from around the world, and also explore different content.

    Twitter

    Daily Active Users – 217 Million
    Monthly Active Users – 436 Million

    Twitter is a microblogging and social network company. It was founded in 2006 by Jack Dorsey, Biz Stone, Evan Williams, and Noah Glass. Twitter is an America-based company.

    The platform allows the users to post and tweet and also interact with others’ tweets. It helps the users to build a social network and also get updated with the latest news and trends.

    Sina Weibo

    Daily Active Users – 248 Million
    Monthly Active Users – 573 Million

    It is a Chinese microblogging platform. It was started by Sina Corporations in the year 2009. Charles Chao, the CEO of Sina Corporations is the one who launched it.

    It is similar to Twitter only based in China. This is one of the largest social media platforms in China. It has features like image posting, instant messaging, stories, the latest news and trends, and more.

    Conclusion

    Nowadays, when we think about marketing strategies, the first thing to come to mind is social media. The power of social media was not known to many but in recent times, it has become an integral part of almost every business, be it big or small.

    The top social media platforms like Facebook, Instagram, YouTube, and more have a huge number of users. These users include the audience, content creators, influencers, and more. This huge base of users makes these platforms a great source of opportunities for many. With time, the active users usually grow and make for the success of these companies.

    FAQs

    Which social media platform has the highest active users?

    Facebook has the highest active users.

    What is the number of Twitter’s daily active users?

    Twitter has 217 million daily active users.

    How many active users are on Instagram?

    Instagram has 2.1 Billion monthly active users.

    How many users have WhatsApp?

    WhatsApp has 2 billion active users.

    What is the most downloaded app?

    TikTok is the most downloaded app worldwide.

  • Juphy: A Sophisticated Customer Support Tool For Your Business

    Every business owner and entrepreneur understands the importance of customer satisfaction. Happy customers can either make a company or break one if their demands are not met.

    This is why much of a company’s resources are dedicated to customer support. Satisfied customers are key to the smooth running of any business. However, in order to satisfy your customers, you first need to communicate with them.

    Assuming you have an online presence on multiple platforms, how much time do you think your team has to spend logging in and out of social networks to respond to different customers?

    Not only is switching channels a pain for your team, but you might also miss out on important comments and messages that will in turn damage your customer support.

    However, there is good news. Juphy to the rescue!

    What is Juphy?
    Juphy – Features
    Juphy – Pricing
    Juphy – FAQ’s
    Conclusion

    What is Juphy?

    Juphy is a tool that allows companies to manage their customer support and engagement services on social media from one inbox. To put it simply, Juphy enables users and companies to simplify the customer service experience and saves time for support teams.

    It also allows users to manage and respond to all social conversations in a unified inbox.

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    Juphy – Features

    Single Inbox

    Juphy has a single unified inbox where users can respond to their audience’s queries and comments. If you are an agency you can also create different workspaces for multiple brands and manage all their social channels in one platform.

    You will be able to quickly respond to comments, direct messages, reviews, emails, and mentions from one dashboard with a single click.

    Team Collaboration

    Having multiple support team members log in and out of platforms makes it a messy task to manage. Juphy makes this process simpler by making teams work together without having to juggle between platforms.

    Add team members to Juphy to collaborate on customer tickets and engagements in real-time. Provide faster and better service to your customers without missing a message.

    If your company is outsourcing support, you can even gather, call-center, agency, and remote teams in one place.

    Juphy's Team Collaboration Dashboard
    Juphy’s Team Collaboration Dashboard

    Organized Inbox

    Organizing messages in a way that you can respond to them as soon as possible is key to good customer support. Use the auto-tagging feature to set rules to automatically classify incoming messages based on keywords and act on specific customer interactions.

    You can also search for specific customers or topics to quickly find a message across multiple social platforms.

    Easy communication

    Good communication is the only way to a customer’s heart and wallet. Juphy makes it easy to communicate with customers by allowing you to respond to ticket requests and social messages directly from the dashboard.

    You can also communicate with your team members directly on the platform making it faster and easiest to solve customer inquiries.

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    Juphy’s Insights

    Juphy’s detailed reports help users manage their entire customer support workflow. It allows users to view stats like number of tickets, messages sent, resolved and average first response time to get a better idea of how your customer support team functions.

    Juphy - Insights dashboard
    Juphy – Insights dashboard

    These reports make it easier to see where there are opportunities to improve things like productivity and response time to achieve ultimate customer satisfaction.

    Juphy – Pricing

    Plans and features

    • Lifetime access to Juphy Business plan
    • All future Business Plan updates
    • Stack up to 15 codes
    • GDPR compliant
    • Unlimited history
    • Collaboration

    Single/ Lifetime – $59

    • All features above included
    • 15 channels
    • 5 users
    • Access to all core features

    Double/ Lifetime – $118

    • All features above included
    • 30 channels
    • 10 users
    • Access to all core features

    Multiple/ Lifetime – $177

    • All features above included
    • 45 channels
    • 15 users
    • Access to all core features

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    Juphy – FAQ’s

    Where do you backup your data?

    All data is securely stored in the Netherlands. The web-server providers are DigitalOcean Inc. and MongoDB, Inc.

    Do you support IMAP / POP3 accounts?

    Custom email integrations are number one priority in the public roadmap. A development team is currently working on it and are planning to launch within the next 2 months.

    Do you have a Slack integration?

    Yes, Slack integration is available for notification purposes. You can be notified of your new messages on Juphy through Slack.

    Do you support Instagram DM’s?

    Facebook recently released their closed-beta for Instagram Direct messages. Already contacted Facebook and we are going to implement it as soon as they allow to do so.

    Do you have a white-label feature for agencies?

    It’s one of the top priorities in the product roadmap

    How can I change my workspace name?

    1) Click on your workspace from the top left

    2) Click “Teams”

    3) Click on the new workspace name in the middle screen and change it accordingly

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    Conclusion

    With Juphy, you don’t need to fumble between browser tabs, remember passwords or input captchas just to respond to a customer. You can simply consolidate all your support requests and queries in one time-saving, cross platform social inox that takes team collaboration a piece of cake.

    Eliminate engaging with customers through  multiple platforms. Save yourself and your members time and effort by signing up for Juphy.

  • Learn How To Make More Money With Business Model of YouTube

    YouTube is basically a website on which people can watch and upload videos.  But that is an understanding.  You Tuber offers only this much to its users.  YouTube has many features in streaming its videos.  The website has a search bar through which you can access relevant videos among the billions available.  This makes it so easy for users to find exactly what they are looking for.  You can optimize your search using keywords.   Users can enter captions for their videos which allow them to become more relevant to searches.  Apart from this, users can also live stream.    YouTube also has a community feature that allows a channel to host a community tab.  On it, it can post videos, pictures and GIF for viewers.  

    YouTube logo

    YouTube Red

    It is a premium feature that YouTube have.  It is like a subscription service that gives the user access to many otherwise accessible features.  These include streaming video without advertising, content that is not normally accessible, and playback feature on offline and background mobile devices.  You also have access to all services of Google play music

    YouTube TV

    In 2017, on 28 February, YouTube announced the launch of another service called YouTube TV.  It is a live TV service with over 40 channels.  However, this service is only available in selected US cities.  It comes with a fee of $ 35 per month.  It provides unlimited cloud DVR storage.  It can record your favorite shows simultaneously.  It is available on your phone, TV and computer.

    How Does YouTube Earn Revenue ?

    YouTube, as we saw in the first paragraph, is a video sharing website.  Its products are its users.  This is right.  What YouTube is essentially selling is its users for various advertisers.  They also have other sources of revenue.

    YouTube revenue model

    Most videos on YouTube are completely free for users to watch, and it is for this reason that they get such a large number of visitors every day: over thirty million.  The simple fact is that they get many people visiting their website on a daily basis, a large crowd of advertisers attracts them.

    •  One method is through sponsored videos.  The advertiser pays YouTube according to the views received after the advertisement is selected.  The sponsored video is first displayed at the top of all videos and its address is based on the specific keywords that will be searched.  
    • The second method through which it makes money through advertising is by embedded video.  The advertisement that is run at the beginning of the video is embedded video.  Here too, you get your salary based on watching YouTube.
    • The third method is advertisements displayed on the homepage of the website.  On opening the homepage of the website, there are some blocks of advertisements which are shown along the sides.
    • These are also advertising schemes that YouTube offers to its customers.  Here, advertising earns revenue through a mix of clicks and views

    YouTube Premium Service

    YouTube also earns through its premium services, such as YouTube Red and YouTube TV.  The reason for this is the constant battle between ad pushers and ad blockers, and hence they have to depend on such services by charging a monthly fee.  YouTube has also started a program that will pay channels on YouTube and charge subscribers monthly to gain access

    YouTube Customer Segment:

    • People who use YouTube and derive value from it.
    • People who use the Internet extensively.
    • People who like to watch videos and actively subscribe to them.
    • Advertisers who want to connect with people using the Internet.
    • Developers who want to get their products and design there for people to see.

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    YouTube Value Proposition:

    What is it that YouTube offers to its users ?

    • Gives its users access to more than one billion videos.
    • Works as a platform for creators of original content so that their goods can get out of there and be seen by billions of people.
    • Even this makes their content inspiring to the audience and is very well known.
    • It is free and at no charge except for all premium features.
    • It has a separate section for gaming and has the facility to watch the games live.
    • Now also offers live streaming of videos.
    • One of the best websites for advertisers who advertise.

    YouTube Channel:

    What YouTube uses to reach its customers ?

    • Basic home website that can be accessed via the Internet.
    • Through embedded videos on other websites.
    • Television because of YouTube TV.
    • Mobile phones can also be used to visit websites.
    • Its own app on various markets.
    • By hosting a live event.
    SWOT Analysis Of YouTube

    YouTube  Maintain A Relationship With Its Customers By Following Ways:

    • The website itself is made up of users’ content.
    • This gives the platform a very personal feel for it.
    • The website is very user friendly.
    • YouTube’s branches are spread everywhere across the Internet.
    • It gives the website and its users a kind of community experience.
    • Users can rate and like or dislike videos.  This allows them to feel like a part of the community.
    • Users can create playlists and also add videos to subsequent lists and favorites.
    • The website can be accessed from anywhere and anytime with only basic Internet and video requirements.
    • The fan bases that are made are very large and pay great attention to the channel or the so-called ‘You Tuber’.

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    Revenue Stream:

    YouTube Makes Money By Following Ways:

    • A large part of the revenue stream is through advertisements.
    • Premium services like YouTube Red, YouTube TV and paid channels also contribute to the company’s revenue.
    • You can rent or buy a movie on YouTube

    Main Activities Performed By YouTube.

    • YouTube thrives on gaining more users on its list.  It thrives on marketing.
    • Develop website to make it more user friendly and attractive.
    • To generate more traffic to the website.
    • Manage that traffic efficiently.
    • Filtering content being uploaded continuously.
    • As well as finding and regularly updating the changing trends.

    YouTube Key Resource:

    • The website needs to continuously upload new original content.
    • This requires the advertising capability offered by Google.
    • Video player facilities for viewing content.
    • Continuous innovation and platform development.
    • Video quality and format in which they are uploaded.
    • 3D videos and 360 videos are to be uploaded.
    • A huge network of users uploading and watching videos and liking and commenting

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    YouTube Cost Structures:

    • Running the platform.
    • Music Key Licensing.
    • Video hosting costs.
    • Marketing plans.
    • Property rights.
    • Legal costs.
    • Employees.
    • Taxes

    Future of YouTube

    Considering all the sources of revenue and costs that the company incites to hosting videos, YouTube is still struggling to make significant profits.  Users are making money from third parties by promoting products.  YouTube needs to start dubbing in this area to meet the shortcomings in its profits.  The CEO of YouTube still says that YouTube is at an investment level in its growth.  YouTube is trying to figure out a complete model that will allow them to reap the beneficial benefits.  But YouTube is the second most visited site in the world.  This gives them an edge to begin with.  They can capitalize on this fact on a large scale and become one of the most profitable businesses.  Like the basic axis from a dating website to the common one, YouTube needs a more simple axis to make money making machines.  That is YouTube for you.