Tag: San Francisco Startup

  • Airbnb – Success Story of a Hospitality Company Valued at $100 Billion

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Airbnb.

    Have you ever felt anxious about accommodation when you’re planning on a trip out of the city or country? The uncertainty of stay, their hospitality, and their safety often give us the creeps. Leaving the comforts of our home alone causes massive distress, which is further coupled with the apprehension of staying outside whenever we decide to stay outside. Therefore, staying in a place that is decent enough and secure is something that most of us look up to.

    What if we could find a place that makes us feel at home when we are on a vacation or a business trip? Wouldn’t that be great?

    Modern technological advancements have made that possible and simple to find suitable accommodations for any kind of trip we make with the emergence of dependable lodging companies, and one of the most popular of such companies is Airbnb.

    Right from choosing the quarters to offering support around the clock until we part, it brings all sorts of convenient measures right into our hands. Airbnb is one such wonderful platform that serves as an online marketplace to help people find accommodation during their trip as per their needs. Airbnb serves over 220 countries and regions across the world today.

    You have certainly heard of Airbnb already, and thus if you are wondering to know more about this brand, then here we bring you all about Airbnb, which includes “when Airbnb started?”, Airbnb founders and creators, Airbnb company history, Airbnb success stories, Airbnb parent company, funding and valuation, growth, revenue, competitors, future plans and more.  

    Airbnb – Company Highlights

    Startup Name Airbnb
    Headquarters San Francisco, California
    Industry Hospitality, Lodging
    Founders Brian Chesky, Joe Gebbia, Nathan Blecharczyk
    Founded August 2008
    Total Funding $6 bn (as of March 2022)
    Revenue $4.387 bn (as of September 2021)
    Valuation $75 bn+ (as of December 2020)
    Website airbnb.co.in

    Airbnb – About
    Airbnb – Industry
    Airbnb – Founders and Team
    Airbnb – Startup Story
    Airbnb – Mission and Vision
    Airbnb – Name and Logo
    Airbnb – Business and Revenue Model
    Airbnb – Challenges Faced
    Airbnb – Funding
    Airbnb – Acquisitions
    Airbnb – Growth
    Airbnb – Awards
    Airbnb – Competitors
    Airbnb – Future Plans

    Airbnb – About

    Airbnb expanded as Airbed and Breakfast is an online marketplace to connect people in need of accommodation with the people (host) who are willing to rent their home or space in a particular locality.

    Airbnb is based out of San Francisco, California, and offers the convenience of a website and a mobile app for users from around the world to list, discover and book accommodations.  

    The idea was originally conceived in 2007 by Brian Chesky and Joe Gebbia which was brought into shape in August 2008 along with Nathan Blecharczyk. Starting with 2 hosts, Airbnb has over 4 Million hosts with about 5.6 Million listings scattered across the globe today. They claim to have served more than 1 Billion guests as of September 2021.

    Airbnb offers a significant advantage over hotels in terms of cost, amenities, customer satisfaction, service, and many more. They create value for both the Host (free listing of their asset) and the Guest (offering a unique and authentic experience at an affordable cost).

    There are numerous Airbnb subsidiaries including Luxury Retreats International Inc., Tilt.com, Accomable, Aibiying, Trooly Inc., Deco Software Inc., Trip4real Experiences, S.L., Lapka Inc., Airbnb UK Limited, HotelTonight, and more. Airbnb with the help of these subsidiaries operates a platform for stays and strives to transform experiences for guests worldwide.

    Airbnb Success Story

    Airbnb – Industry

    Airbnb falls under the lodging sector of the hospitality industry. This industry is expected to reach a Compound Annual Growth Rate of 8% to reach $5891 billion by 2022’s end. The hospitality industry is broadly classified into the following sectors: lodging, event planning, recreation, travel and tourism, and food and beverage services. This industry is considered to be more of leisure than basic needs.


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    Airbnb – Founders and Team

    airbnb Founders
    airbnb Founders

    Brian Joseph Chesky

    Brian Joseph Chesky is the CEO and one of the co-founders of Airbnb. He attended the Rhode Island School of Design (RISD) and has a Bachelor’s degree in Fine Arts, Industrial Design. The Airbnb founder started his career with 3DID as an Industrial Designer and then became the Principal of Brian Chesky Design before founding Airbnb.

    He was acknowledged as TIME’s 100 Most Influential People in 2015. At the age of 35 in 2016, he became the youngest one to be named on the Forbes 400 list. Chesky also joined ‘The Giving Pledge’ campaign initiated by Warren Buffett and Bill Gates.

    Joe Gebbia

    Joe Gebbia is known as the co-founder of Airbnb, who is also the chairman of Samara, Airbnb’s design studio, and of Airbnb.org. He too attended RISD and secured a Bachelor’s degree in Fine Arts in Graphic and Industrial Design. Before founding Airbnb, Gebbia served as the industrial designer at Chronicle Books.

    This Airbnb founder is a member of RISD’s trustee board and has donated $300,000 for a scholarship fund. Joe joined ‘The Giving Pledge’ campaign in 2016.

    Nathan Blecharczyk

    Nathan Blecharczyk is another co-founder of Airbnb. He earlier worked as an engineer in OPNET Technologies before joining Airbnb. At Airbnb, he was initially designated as Chief Technology Officer and designed the company’s website. In addition to CSO, he is the chairman of Airbnb China. He is also a member of ‘The Giving Pledge’ campaign.

    Blecharczyk is a Harvard University graduate with Computer Science. Starting as a Bioinformatics Programmer at the Brigham and Women’s Hospital, Blecharczyk had served as the Intern Program Manager for Visual Basic .NET at Microsoft Corporation, and then as a Research Assistant at the Harvard Kennedy School of Government, and eventually became a Teaching Fellow at Harvard University. Blecharczyk had also previous experiences of serving as a Software Engineer at OPNET Technologies, Inc. and Batiq. The Airbnb founder was then the owner of Consult Mavens, LLC. and then joined hands with the other co-founders and founded Airbnb.

    When last reported in 2020, Airbnb had an employee strength of over 5597 employees.  

    Airbnb – Startup Story

    The startup story of Airbnb or the Airbnb origin is quite interesting. The Airbnb company history started in 2007 in San Francisco, when Brian Chesky and Joe Gebbia were roommates. They were worried about their rent, which was due because they didn’t have money at that time. While thinking of ways to pay the rent, they came across the design conference scheduled to be held in San Francisco that weekend and found that all the hotel bookings in SF were sold out.

    An idea picked up and they immediately decided to host some guests from the conference in their room. They got three airbeds and hosted three guests, thus planting a seed for Airbnb. Later when the guests left, Joe and Brian gave further thoughts to this idea and decided to move further.

    Joe Gebbia reportedly wrote a letter to Brian Chesky informing him of his idea. Here’s a copy of the subletter;

    Airbnb Letter from Founder to Founder
    Airbnb Letter from Founder to Founder

    Nathan Blecharczyk joined them in early 2008 and they together rooted Airbnb firmly in the market.

    The idea for Airbnb was planted when Brian Chesky and Joe Gebbia managed to host three guests for $80 per night. However, then they lacked the investment to construct the idea further. So, they decided to crop ‘Breakfast’ from Airbed and Breakfast for the time being and started selling breakfast targeting the 2007 presidential election campaign. This helped them keep their dreams alive.


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    Airbnb – Mission and Vision

    Airbnb mission statement focuses on creating “a world where anyone can belong anywhere”. They were keen on attaining this purpose through their dedicated employees and loyal hosts. Airbnb has evolved as it grew. With their earlier statement of ‘Unlocking unique experiences worldwide’, they evolved into a vision of “Belong Anywhere”. They strive continuously on their vision to make their customers feel at home always, irrespective of the place they are in exploring the world of their dreams.

    Airbnb Logo
    Airbnb Logo

    The name Airbnb was derived from the company’s initial name Airbed and Breakfast. The company was addressed as Airbed and Breakfast even before its formal inception in 2008. The founders reasoned the name as a reference to air mattresses rented out to three guests they hosted in 2007. Later in 2009, the name was changed from Airbed and Breakfast to Airbnb.

    Earlier, Airbnb’s logo carried the entire name of the company, Airbed and Breakfast. When the company was renamed in 2009, the logo too was reduced to Airbnb written in blue.

    The logo was again changed in 2014 with a symbol, which the company calls The Belo, saying it is the universal symbol of belonging. This logo, when dissected, depicts four other symbols that represent People, Places, Love, and Airbnb, when combined together forms the Belo logo.

    Airbnb – Business and Revenue Model

    Airbnb is an online platform that connects people (guests) in search of accommodation with the hosts who are interested in renting out their place. They help the host to find guests by allowing them to display their place on Airbnb’s platform for free of cost. On the other side, the customers get a chance to choose their accommodation from myriad places showcased, as per their needs. Airbnb collects the payment online, retains it until 24 hours after guest check-in, and then pays the host.

    Airbnb’s revenue comes from the two-way commission charged from both the host and the guest. They charge 3% from the hosts and typically around 14% from the guests for every transaction made.

    Airbnb – Challenges Faced

    Local Laws and Regulations

    There are different rental laws and regulations for every country and sometimes even city. For example, New York rental laws prohibit renting properties for less than 30 days, unless the tenant is living there. Airbnb took the issue to court but finally, in 2019, they agreed to share information of listings that New York City laws demanded.

    Racial Discrimination by Hosts

    There were widespread complaints faced by Airbnb on hosts discriminating against guests on racial and other backgrounds. As a result, Airbnb hired Eric Holder, a former Attorney General, to create and regulate anti-discrimination policy to resolve this issue.

    Fraudulent Listings

    A travel blogger named Asher Fergusson found that some hosts used fake and fraudulent information to get through Airbnb’s background check. This unauthenticated hosting resulted in a number of negative incidents like privacy invasion, booking cancellation, refund refusal, and some rare incidents of corpses spotted on the lawn and even murder. Airbnb is still struggling to completely eradicate such fraudulent listings.

    Logo Controversy

    When Airbnb introduced a new logo in 2014, it received a heavy backlash and sparked controversy saying that the logo has sexual connotations. However, Airbnb stood firm to their Belonging theory, and the issue faded away slowly.


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    Airbnb – Funding

    Since its inception in 2008, Airbnb received a total funding of $6 Billion. Airbnb’s market valuation surpassed $100 Billion after the company went public in December 2020 and is considered to be the biggest trading debut in the United States so far.

    Date Round Money Investors
    September 5, 2020 Series G $635K Global Secure Invest
    April 14, 2020 Debt Financing $1 bn Fidelity, T. Rowe Price, BlackRock, Oaktree Capital Management, Apollo Global Management, Benefit Street Partners, and Owl Rock Capital
    April 6, 2020 Private Equity Round $1 bn Silver Lake, Sixth Street
    September 22, 2016 Series F $555.5 mn TCV, Glade Brook Capital Partners, Geodesic Capital, FirstMark, CapitalG, Altimeter Capital
    November 20, 2015 Series E – 2 $100 mn FirstMark
    June 28, 2015 Series E – 1 $1.5 bn Kleiner Perkins, Sequoia Capital, GGV Capital, Horizons Ventures, T. Rowe Price, Wellington Management, Fidelity Investments, Tiger Global Management, General Atlantic, Temasek Holdings, Baillie Gifford, Groupe Arnault, Hillhouse Capital Group, China Broadband Capital, Manhattan Venture Partners, Slow Ventures, Tim Ringel
    April 16, 2014 Series D $475 mn Sequoia Capital, Andreessen Horowitz, T. Rowe Price, Dragoneer Investment Group, TPG, Sherpa Capital, Smile Group, Shervin Pishevar, ACME Capital, 137 Ventures
    October 28, 2013 Series C $200 mn Sequoia Capital, Tuesday Capital, Founders Fund, A-Grade Investments
    June 25, 2011 Series B $112 mn Sequoia Capital, Andreessen Horowitz, DST Global, CrunchFund, Jeff Bezos, Oliver Jung, Ashton Kutcher, General Catalyst Partners, Y Ventures, Tuesday Capital, SV Angel, GreyLock, Axel Springer Digital Ventures
    November 10, 2011 Series A $7.2 mn Sequoia Capital, SV Angel, Greylock Partners, Ashton Kutcher, Jeremy Stoppelman, Elad Gil, Keith Rabois, Y Ventures, Dave Holmes
    April 1, 2009 Seed $600K Sequoia Capital, Y Ventures
    January 1, 2009 Pre-Seed $20K Y Combinator

    Airbnb – Acquisitions

    Airbnb Acquisitions
    Airbnb Acquisitions

    Airbnb has made around two dozen acquisitions and the most important ones were Hotel Tonight and Luxury Retreats. Here’s checking out the other acquisitions of Airbnb:

    Acquiree Name Date of Acquisition Price
    Accoleo June 2011
    CrashPadder March 2012
    DailyBooth July 2012
    NabeWise July 2012
    Fondu October 2012
    Localmind December 2012
    Pencil Labs December 2014
    Vamo September 2015
    Lapka September 2015
    Trip4real September 2016
    Luxury Retreats February 2017
    Tilt February 2017 $50 mn
    ChangeCoin April 2017
    Deco Software May 2017
    Trooly June 2017
    Accomable November 2017
    AdBasis November 2017
    Koko November 2018
    Luckey December 2018
    Gaest January 2019
    HotelTonight March 2019 $400 mn
    Urbandoor August 2019

    Airbnb – Growth

    Started in a room in San Francisco, today they’ve their listings in over 1,00,000 cities around the world. Airbnb is one of such companies, which grew from nothing to a $30 bn firm in just 11 years.

    The funding started to flow in gradually from $20,000 in the form of the Pre-Seed round to the highest amount of $1.5 Billion in Series G. The Covid-19 pandemic came as a terrible disaster to their business operation. However, when the company went public in December 2020, Airbnb made a remarkable achievement by entering a $100 Billion market valuation right on the first day of their IPO. The Airbnb share value surged to a record high of 113% from $68 per share to $144 per share. This was one of the highest first-day rallies in US history.

    The number of guests going Airbnb has grown tremendously year on year. Where Airbnb saw around 540,000 guests on new year’s eve back in 2014, it welcomed close to 4.5 mn guests on 2019’s new year’s eve.  

    Airbnb New Year's Eve Guests Growth
    Airbnb New Year’s Eve Guests Growth

    Airbnb is nothing but an accommodation marketplace that provides access to over 6 million unique places to stay comfortably and at their leisure in nearly 100,000 cities and 191 countries. Interestingly, Airbnb also offers access to local communities and interests through more than 30,000 activities run by hosts across over 1,000 markets around the world so that you can be a traveler and not just a tourist. It entered India in 2016. Since its inception in India, the company has had around 45,000 listings with Goa being the most popular Airbnb haunt with 6000+ listings.

    Airbnb has last been valued at over $75 bn in December 2020.

    Airbnb – Awards

    Airbnb won the ‘App’ award in the South by Southwest Conference in March 2011. Later in 2020, employee work satisfaction was analyzed through ratings and reviews, and Airbnb secured the Best Company Perks & Benefits award.

    Airbnb – Competitors

    Although Airbnb commenced its operation with a unique idea, they’ve gained a handful of rivalries as they grew by. Here are some of the top competitors:

    Vrbo – Vrbo or Vacation Rentals By Owners is a subsidiary of HomeAway and focuses primarily on vacation rentals. HomeAway was later acquired by Expedia Group in 2015 and they provide a competitive environment to Airbnb.

    FlipKey – FlipKey is another vacation rental site that provides a safe and easy marketplace for customers to find the best place of their choice. It is a subsidiary of TripAdvisor, a travel booking company.

    OYO – OYO and Airbnb have a common goal but operate with different business models. Since Airbnb hasn’t rooted deeply in India, OYO stands to be their replacement and holds a good market position.


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    Airbnb – Future Plans

    Airbnb aims to transform Travel into a Living. To achieve this, Airbnb introduced more than 100 upgrades and innovations to its existing services that ensure flexibility among hosts and guests.

    Airbnb is keen on creating a new kind of travel for its guests in the post-pandemic situation. They recently launched 4 new property types namely, Vacation Home, Unique Space, B&B, and Boutique for a flexible user experience.

    Brian Chesky said that Airbnb is concentrating beyond traditional connotations of work travel and leisure for its success in the future.

    FAQs

    What is Airbnb?

    Airbnb is an online marketplace to connect people in need of accommodation with the people (host) who are willing to rent their home or space in a particular locality. The Airbnb founded date is listed as August 2008.

    When Airbnb started?

    Though the Airbnb idea was germinated in the minds of Brian Chesky and Joe Gebbia in 2007, it was only after Nathan Blecharczyk joined them in 2008 that the journey started for Airbnb. The company was founded in August 2008 by the Airbnb creators.

    What is the Airbnb origin story or the story of Airbnb?

    The Airbnb origin or the Airbnb story is closely connected with the Airbnb founder story, which began in 2007 when Brian Chesky and Joe Gebbia were roommates and they lacked the money that was due as their rent. While thinking about how they can pay their rent, they were to attend a design conference in San Francisco on the weekend, where they soon discovered that all of the hotels in SF were booked. This helped them with the idea that they also host some guests by themselves. In no time, Brian Chesky and Joe Gebbia arranged for 3 airbeds for 3 guests, which was the start of the hospitality business that would later be known as Airbnb. Soon they were joined by Nathan Blecharczyk in 2008 and Airbnb was founded.

    How many users are using Airbnb currently?

    There are over 4 Million hosts with 5.6 Million listings around the world. They’ve hosted more than 1 Billion guests so far.

    What is the average earning of the host?

    The all-time earnings of the hosts until October 2020 were recorded at $110 billion. The average earning of a host stand at $9,600 per year.

    What is the commission rate charged by Airbnb?

    Airbnb charges a 3% commission from hosts. Guests are charged typically around 14% for every successful transaction.

    Who are the top competitors of Airbnb?

    Some of the top Airbnb competitors in India are:

    • FlipKey
    • OYO
    • Vrbo
    • HomeToGo
    • OneFineStay
    • HouseTrip
  • Cisco – Why Is It Such a Big Name in the Networking Industry?

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Cisco.

    Cisco is a networking equipment corporation, that designs, manufactures, and sells its products. Cisco might not be the only corporation that has developed network nodes. So, what accounts for its victory?

    The name “Cisco” is an acronym for San Francisco, where the company was founded in 1984 by Stanford computer scientists Sandy Lerner and Leonard Bosack. Cisco Systems Inc. is a networking multinational corporation based in the United States.

    Cisco was the very first company to provide routers that could handle several internet protocols. Their early devices were also distinguished by their traditional CPU architecture. Their technology was cutting-edge, and hardware was rarely an issue.

    Cisco isn’t a household brand, but it is well-known. They are one of the world’s largest networking firms, with a market capitalization of over $200B, ranking them at number 64 on the Fortune 500 list.

    Here’s learning all about Cisco, its Founders and Team, Funding and Investors, Business and Revenue Model, Growth, Challenges Faces, Name, Tagline, Logo and more.

    Cisco – Company Highlights‌

    Startup Name Cisco
    Headquarters San Jose, California, United States
    Industry Networking hardware, Networking software
    Founders Leonard Bosack and Sandy Lerner
    Founded December 10, 1984
    Areas Served Worldwide
    Revenue US$49.81 billion (2021)
    Current CEO Chuck Robbins (CEO & Chairman)
    Website www.cisco.com

    Cisco – Latest News
    About Cisco
    Cisco – Logo and Meaning
    Cisco – About Founders and Team
    Cisco – Startup Story
    Cisco – Employees
    Cisco – Business Model
    Cisco – Revenue
    Cisco – Funding and Investors
    Cisco – Investments
    Cisco – Acquisitions
    Cisco – Growth
    Cisco – Competitors
    Cisco – Mistakes and Downfall
    Cisco – Future Plans

    Cisco – Latest News

    As of January 26th, 2022, Cisco released its Data Privacy Benchmark Study for 2022, a yearly worldwide examination of security business practices that emphasizes the influence of privacy on enterprises and their perspectives on data protection.

    Privacy is mission-critical, according to the 2022 research, with 90 per cent of respondents considering it a business requirement. According to the poll, privacy expenditure continues to climb, and businesses see a strong return on investment from privacy spending.

    As of January 20th, 2022, Cisco has announced an extension of the Cisco Catalyst 9000 range, which is built on the powerful Unified Access Data Plane (UADP) ASIC silicon, to provide additional enterprise-grade switching capabilities to the industrial edge for industries like utilities, oil and gas, highways, and rail.

    As companies strive to increase economies, employee safety, and business agility and promote hybrid work, functional connectivity in industrial areas is rising at an exponential rate. As operational technology (OT) devices are integrated onto corporate networks, IT knowledge is necessary to expand and protect the network as the operational world advances.

    About Cisco

    Cisco Systems is a multinational technology corporation headquartered in the United States that specialises in computer networking.

    Cisco networking services link computing devices, and communication networks with people, enabling individuals to access and transmit data regardless of computer system type, location, or time.

    As a company that sold its products mostly to other businesses, Cisco did not become a household name, but in the second decade of the 21st century, it was one of the largest corporations in the United States. Cisco was founded in 1984 and has its headquarters in San Jose, California.‌

    Cisco is the only company that can assert a ‘legacy’ in a market as youthful as networking systems. Cisco’s networks not only carry 85% of all Online traffic; the corporation actively utilizes the Internet to operate its businesses, from purchases made online and stock management to employee evaluations and travelling expenditures.

    Cisco – Logo and Meaning

    The two towers of the Golden Gate Bridge in San Francisco, California, are shown in Cisco’s company logo.

    Cisco Logo
    Cisco Logo

    ‌The company’s engineers were insistent upon using lower case “cisco” in its early years since the term “Cisco” was taken from the city name San Francisco.‌

    Cisco – About Founders and Team

    Cisco was founded by Sandra Lerner and Leonard Bosack.

    Sandra Lerner and Leonard Bosack, founders of cisco
    Sandra Lerner and Leonard Bosack, founders of cisco

    ‌Cisco was created by Sandra Lerner and Leonard Bosack, (then) a married couple who met as students at Stanford University. They continued working at the institution after graduating in 1981, supervising the computer facilities of two distinct departments.

    They were strongly influenced by Standford’s technology from the early 1980s. Bosack used technologies developed by other Stanford employees in the 1970s to connect their individual computer networks.

    He and Lerner realised that router technology, as it was known at the time, could be extremely inexpensively adapted for large-scale usage outside of the institution. Cisco (originally called “Cisco Systems”) was created in December 1984 by the two, who named the business after the city of San Francisco. Cisco eventually bought Stanford’s proprietary technology.

    Cisco’s initial product, a network interface card for Digital Equipment Corporation computers, was introduced in 1985. The next year, it had its first major success with a router that supported numerous network protocols. Lerner was fired from Cisco in 1990, shortly after the firm sold its first stock to the public, and Bosack also quit.

    Chuck Robbins became the CEO of Cisco replacing John Chambers.‌

    Chuck Robbins, CEO of cisco with John Chambers, ex-CEO of cisco
    Chuck Robbins, CEO of cisco with John Chambers, ex-CEO of cisco

    ‌This revitalized the company. Chuck Robbins brought an outside perspective as he had been at that company for the past 17 years and this did help the company as they shifted their focus to cloud-based networking and this picked up the company from the fall.

    They sold to consumer companies like Technicolor for 600 million dollars and invested in newer startups like Velocloud. And in February of 2017, they launched their cloud-based secured internet gateway called Cisco Umbrella. And just 2 years ago, they bought an AI-driven business intelligent company called accompany for 270 million dollars and today they are doing better than ever before.‌


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    Cisco – Startup Story

    Cisco was off to a pretty rough start due to inner conflicts among members, but their small team made things happen.

    In 1985 they sold their very first product which is a network interface card which they sold to Digital Equipment Corporation. But the following year was the one when they came out with their first blade successful product. This was simply a router. What made it special was that it served multiple network protocols. This router was so successful that it required more cash to expand and as the result, it turned to investment.

    In late 1987, the venture capitalist from Sequoia Capital took control of the company. This might have appeared to them as the right thing to do, but it later came back to bite them. Just a couple of months after they came, they changed to the president and CEO of Cisco. The new CEO didn’t get along well with the founders of the company.

    Despite this, the company continued to grow and on February 16, 1990, the company went public on NASDAQ with a market cap of 224 million dollars. But unfortunately soon after, in August 1990, Sandy Lerner and Bosack both left the company. They walked away with 170 million dollars. As for Cisco systems, they were still doing good, but they completely transitioned from a family-owned business to a very corporate business.

    In the early 1990s, they used their savings and put it towards a few part companies like grand junction and similar other companies that formed the capital business unit.‌

    Cisco – Employees

    • Chuck Robbins – Chairman & CEO
    • Eric Wenger – Senior Director, Technology Policy, Global Government Affairs
    • Matt Swartz – Principal Engineer
    • Bill Gerhardt – Managing Director – Strategy and Business Development
    • Tal Schierau – Sr. Director, Customer Experience
    • Caroline Baker – Executive Producer, Unhackable with Mike Storm, a Security Podcast Series
    • Jon Koplin – Managing Director EMEAR, Cisco Investments and Corporate Development
    • Kelly Crothers – Director of Employee Experience

    ‌‌Cisco – Business Model

    Cisco earns money through selling networking and communications hardware and software, which represents the Internet’s backbone.

    • Applications: The selling of software-oriented services that sit on top of Infrastructure Platforms, such as collaboration (Cisco TelePresence, for example), analytics software, and, the internet of things (IoT) generates revenue.
    • Infrastructure Platforms: The selling of fundamental networking technologies such as routing, switching, data centre devices, and wireless yields revenue.
    • Services: The provision of support services and technical consulting generates revenue.
    • Security and Other products: Revenues are derived from the sale of threat detection, management and security products and cloud and system management tools. This segment also used to house the company’s Service Provider Video Software and Solutions business, which was hived off in 2018.

    “The networks that we build we’re going to have to think about fundamentally differently, there is no room for technology religion,” Mr. Robbins said.

    Over more than three decades, Cisco Systems became a Silicon Valley giant partly because of one facet of its business: technological complexity.

    Managing Cisco’s many varieties of networking equipment, which help computers exchange data, became such a convoluted process over time that customers who learned to do so became loath to try competing products. But that pattern can’t go on, according to Chuck Robbins, Cisco’s chief executive, who took over the company in 2015. At Cisco’s annual technology conference, he declared that technical shifts were affecting how all companies used the internet, forcing Cisco to rewrite its product playbook.‌


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    Cisco – Revenue

    Year Amount Percentage Increase/Decrease from last year
    2021 $49.818B +1.05%
    2020 $49.301B -5.02%
    2019 $51.904B +5.22%

    Cisco – Funding and Investors

    Cisco has raised a total of $2.5M in funding over 1 round. This was a Series A round raised on Jan 1, 1987.‌

    Date Stage Amount Investor
    Jan 1, 1987 Series A $2.5M Sequoia Capital

    Cisco – Investments

    Cisco has made 210 investments. Their most recent investment was on Oct 7, 2020, when Illusive Networks raised $24M.‌

    Date Stage Amount Organization Name
    Oct 7, 2020 Series B $24M Illusive Networks
    Aug 5, 2020 Grant $25k Respira Labs
    Apr 2, 2020 Series C $230M Illusive Networks
    Jan 29, 2020 Venture Round $8.6M Illusive Networks
    Oct 30, 2019 Venture Round $7.6M Illusive Networks
    Mar 20, 2019 Series C $27M Illusive Networks
    Mar 12, 2019 Venture Round $50M Illusive Networks
    Jan 2, 2019 Series G $10M Illusive Networks
    Dec 1, 2018 Grant $300k Illusive Networks
    Oct 3, 2018 Series D $30M Illusive Networks

    Cisco – Acquisitions

    A total of 237 businesses have been acquired by Cisco. A few of them are as follows:

    Acquiree Name About Acquiree Date Amount
    Replex Replex provides software solutions. Oct 25, 2021
    Epsagon Epsagon is a privately held, modern observability company with offices in New York and Tel Aviv. Aug 13, 2021 $500M
    Kenna Security Kenna is a SaaS risk and vulnerability intelligence platform that accurately measures risk and prioritizes remediation efforts. May 14, 2021
    Socio Powering in-person, virtual, and hybrid event success. May 12, 2021
    Sedona Systems Sedona Systems is a creator of an IP/optical converged control platform May 11, 2021 $100M
    Dashbase Dashbase empowers you to deliver high quality VoIP services. Dec 22, 2020
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    Cisco – Growth

    Cisco Systems Inc. has been on a goal for the past few years: to conquer the data networking business, just like IBM did with mainframe computers and Microsoft and Intel did with pcs.

    Cisco, situated in San Jose, Calif., has gone on a significant acquisition binge to achieve this lofty aim, purchasing 14 firms since late 1993. Cisco evolved and adapted to its ever-changing surroundings. During the mid to late 1990s, Cisco adapted to the internet protocol as the internet age progressed.

    They introduced devices such as the ASA 5200 and GSR (Gigabit Switch Router) routers, but the dot-com bubble, like that of any other technological business at the time, had a significant impact on their growth. But, more than any other technological business, Cisco was able to reap the rewards of the dot-com bubble.

    Cisco had become the most valuable firm in the world by late March 2000, after surpassing Apple in the game. When the dot-com market collapsed, Cisco Systems, like Oracle and Dell, suffered a huge drop. However, because none of the firms had achieved the same heights as Cisco Systems, they were not as badly affected.

    Cisco Systems intends to dominate its industry and has already made 237 acquisitions since its inception. While many acquisitions are stressful, Cisco’s revenues and net profits have more than quadrupled since 1996. The key is to look for organisational synergies before making a purchase.‌


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    Cisco – Competitors

    The circumstances in the early 2000s provided an ideal opportunity for Cisco’s competitors to enter the market. Juniper Networks, the largest rival, was adamant about passing the IP and MPL package. They published their first part a few years before in 1999, but this is when they started to take off.

    Cisco’s market share was eroding, and they now own 30% of the market. Cisco swiftly countered by introducing more powerful processing cards and GSR routers. A6 are application-specific integrated circuits, which they created as well.

    They were particularly popular with Bitcoin and theory mining, and in 2004, they began migrating to CSR-1, a new high-level platform. They also received IOS-XR, a new software architecture. Cisco was able to recover from the dot-com bubble thanks to these reforms, and it began to thrive again.

    Cisco – Mistakes and Downfall

    Cisco made the mistake of attempting to become a household name in 2006. They began by renaming themselves Cisco rather than Cisco Systems. They’ve also spent a lot of time and money advertising links to these items, as well as their prospective consumer costs.

    They were also attempting to focus on their conventional business at the same time. They were also seeking to expand globally and enter new markets while all of this was going on. For example, they attempted to develop a foothold in India by investing $1 billion in a global centre of ease in Bangalore.

    They were also attempting to acquire their way into new markets on top of all of this. But here’s the thing: one person can only do so many things at once and be effective at all of them. And Cisco’s attempt to achieve all of these things at the same time was doomed to fail. Despite their efforts, their opponents were rapidly gaining momentum.

    They faced domestic rivalry from Juniper Networks, as well as international competition from Huawei, which has recently gained a lot of attention. Cisco’s revenues were so low as a result of all of this that they chose to slash their spending by $1 billion each year in 2011. What precisely did they do to achieve this?

    Mostly by laying off workers. They fired 3000 people right away, and hundreds more were granted early retirement packages and other benefits. After everything was said and done, 10,000 jobs were lost, accounting for 14% of their workforce. Cisco was clearly in a poor situation.

    Cisco sold eastbound lines to Belkin International in 2013, and this interchanged from the consumer to the network side. Years of mistakes, however, continued to have disastrous repercussions. They had to reduce 4000 and 6000 positions in 2013 and 2014, respectively.

    Cisco – Future Plans

    Over the previous two decades, Cisco has reaped the benefits of the internet’s growth and increased traffic. Cisco predicts that worldwide network traffic would expand by 26% annually until 2022, thanks to the expansion of online services such as video streaming and gaming.

    “Innovation requires focused investment, the right team and a culture that values imagination,” said Chuck Robbins, chairman and CEO of Cisco. “We are dedicated to transforming the industry to build a new internet for the 5G era. Our latest solutions in silicon, optics and software represent the continued innovation we’re driving that helps our customers stay ahead of the curve and create new, ground-breaking experiences for their customers and end users for decades to come.”

    Cisco intends to bring its 75,000 employees back into the office once the epidemic has passed, while still allowing for remote work. After converting its entire worldwide staff to remote work, the IT giant is taking efforts to ensure that employees can continue to work from home, such as strengthening networks to allow for more remote access to corporate databases.

    “How can we improve the robustness and resilience of our networks and connectivity?” “How do we scale up much more effectively,” Cisco’s chief operating officer, Irving Tan, explained. “There’s a lot to learn, and it’s still early in the game.” By equipping individuals and businesses with problem-solving skills and revolutionary technology through Cisco Networking Academy, they want to offer the advantages of digitalization to one billion people by 2025.

    Cisco – FAQs

    What does Cisco do?

    Cisco Systems is a multinational technology corporation based in the United States that specialises in communication networks.

    When was Cisco founded?

    Leonard Bosack and Sandy Lerner founded cisco on December 10, 1984.

    How does cisco make money?

    Cisco earns money through selling networks and telecommunications software and hardware, which represents the Internet’s backbone.

  • LocoNav – An Indian Fleet-Tech Company that is Simplifying Fleet Management Worldwide

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by LocoNav.

    For any business that involves the transportation of goods, managing its fleet of vehicles is a major task. From accidents, and inefficient driving to theft, the risks involved in transportation are many. Though businesses understood this very well, they were not technically strong enough to manage their fleet until the invention of GPS. While some big corporates employed electronically processed management mechanisms for their fleets, things were not as simple and accessible as today. Post the development of GPS technology, fleet management started becoming easier, with the addition of new and innovative functionalities.

    Fast Forward to today Fleet Management is a full-proof system that tracks everything from the real-time location of your vehicle; fuel,  mileage, and maintenance-related data of your vehicle; the driving behavior of the driver, and so on.

    Fleet Management Companies has come up with innovative features and services that have made fleet management easier than ever before. In this article let’s introduce you to one such homegrown Fleet management company that is all set to make a mark Globally by offering a plethora of services that simplifies fleet management for businesses in 30+ countries across the globe. Here is the success story of Gurugram-based, LocoNav.

    LocoNav – Company Highlights

    Company Name LocoNav
    Headquarters Gurugram
    Sector SaaS & Fleet Management
    Founders Shridhar Gupta & Vidit Jain
    Founded 2015
    Website loconav.com

    About LocoNav
    LocoNav – Founders & CEO
    LocoNav – Startup Story
    LocoNav – Tagline & Logo
    LocoNav – Mission & Vision
    LocoNav – Business Model & Revenue Model
    LocoNav – Funding & Investors
    LocoNav – Competitors
    LocoNav – Growth & Future Plans

    About LocoNav

    LocoNav claims to be one of the world’s fastest-growing fleet-tech companies and offer a 360-degree fleet management solution. LocoNav’s fleet management software lets businesses manage all their fleet-related tasks from a single platform. With LocoNav, users can easily monitor their vehicles and rest assured that the vehicles are protected and are efficient on road. Here are some of the interesting features of the LocoNav software –

    • Fleet Lock. This feature lets users control the vehicle lock from LocoNav’s Vehicle Tracking app and ensure that the vehicles do not start without the consent of the owner.
    • Live alerts on overspeeding, idle time, service & maintenance needs of the vehicle.
    • Fleet Maintainance becomes easy with Loconav’s reports on the mileage and overall health of the vehicles.
    • Monitor the real-time location of the vehicles.
    • User-friendly video telematics solutions that let users view real-time video footage of the vehicles on road and thus keep track of the driver and guide him if required. The camera installed on the vehicles’ dashboard comes with active sensors that save vehicles from possible collisions.

    LocoNav also offers FASTag services in India. The ‘Vahan Jankari’ option available in the Loconav app allows fleet owners and operators to check all required details about the vehicles like registration details, e-challan details, etc which ensures that the documents related to the vehicle are all updated, and the vehicles do not get stopped by authorities. Loconav’s AIS 140 Certified GPS Trackers services can be used for tracking cars, buses, trucks, and school buses.

    LocoNav has a very easy-to-use interface, and the platform is available in English, Indian regional languages like Hindi, Punjabi, etc, and other international languages like Arabic, Spanish, Thai, and Bahasa.


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    LocoNav – Founders & CEO

    Shridhar Gupta & Vidit Jain founded LocoNav in 2015.

    Shridhar Gupta

    Shridhar is the co-founder of LocoNav. He began his career as a Brand Management Intern at ITC Limited. Shridhar Gupta also co-founded health care startups viz. DNG Enterprises and Fitho wellness. Fitho wellness got acquired by Practo in 2015. Before co-founding Loconav, Shridhar was the head of the Partnerships & Sales department at ClearTax. He is a BBA in Marketing from Jadavpur University. Shridhar completed his schooling at St James School, Kolkata, West Bengal, India.

    Vidit Jain

    Vidit Jain is the co-founder of LocoNav. Before co-founding LocoNav, he was the Lead Engineer at ClearTax. Vidit Jain worked at Vinsol as a Software Developer and began his career at GREEN ADD+ as a Research Fellow. Vidit was also the Founding engineer of the automated marketing platform Bizzy.io.He pursued his B.Tech degree from Guru Gobind Singh Indraprastha University and completed his schooling at Lancer’s Convent.

    Samit Shrivastav

    In September 2021 Samit Shrivastav was appointed the CEO (SaaS Global & Chief Business Officer) of LocoNav. Samit has years of experience managing businesses of established brands like Perfetti Van Melle, HealthKart, Jubliant Life Sciences Ltd., and Jubilant FoodWorks Ltd.


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    LocoNav – Startup Story

    It was in 2015 when Vidit and Shridhar were working at Cleartax, that they stumbled upon a startup idea, which lead to the launch of BabaTrucks in 2016. BabaTrucks was an online marketplace that connected truck and fleet owners to customers. Vidit and Shrihar started to realize that fleet management was a big issue for the vehicle owners, and fleet management services can be of great help for them. Thus, BabaTrucks pivoted to become a fleet management company, LocoNav. The platform BabaTrucks is still operational as a website where users can find news and reviews about trucks, and get tyres, engines, GPS devices, Fastags, auto loans, and insurance just with a click.

    LocoNav Logo
    LocoNav Logo

    LocoNav’s website displays the following slogan – “Fleets Move Our World. We Help Them Move Safely and Efficiently”


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    LocoNav – Mission & Vision

    LocoNav is on a mission to democratize access to fleet technology for every commercial vehicle in the emerging world. The company is working to eliminate the roadblocks of the commercial vehicle industry and is in the process of developing new products and services suite to do so.

    LocoNav – Business Model & Revenue Model

    LocoNav services can be availed both for personal and commercial vehicles. The company offers fleet management services to big and small businesses and the charges for the services vary based on fleet size and customer requirements. As per the website, the charges are levied on an annual basis. Loconav has clients across industries like Transportation & Logistics, Food & Beverage, Healthcare, Oil & Gas, Construction, Passenger, and transit.


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    LocoNav – Funding & Investors

    LocoNav has raised a total amount of $44.4 Million in funding over 5 rounds.

    Date Transaction Name Money Raised Lead Investors
    June 29, 2021 $37 Million Anthemis Group, Sequoia Capital India & Quiet Capital
    Oct 1, 2020 $37 Million Anthemis Group, Sequoia Capital India & Quiet Capital
    September 9, 2019 Series B
    May 23, 2019 Series B $4 Million Sequoia Capital
    December 8, 2017 Series A $3.4 Million Sequoia Capital

    21 Investors have invested in LocoNav including RIT Capital Partners, Uncorrelated Ventures, Quiet Capital, Musha Ventures, and angel investors like Anand Chandrasekaran, Anjali Joshi, and Abhi Ingle

    LocoNav – Competitors

    Some of the top competitors of LocoNav are Fleetio, Samsara, and Trimble.

    Fleetio

    Fleetio is one of the top competitors of LocoNav. This company is headquartered in Birmingham, Alabama, and was launched in 2012.

    Samsara

    Headquartered in San Francisco, CA, USA, Samsara was founded in 2015. Besides fleet management, Samsara also helps businesses manage their equipment, site, and more using technologies like IoT and AI.

    Trimble Transport & Logistics

    This company is headquartered at Lepers, West Flanders (Belgium), and was founded in 1985. Trimble helps users keep track of fleet, besides field service management and construction logistics tracking.


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    LocoNav – Growth & Future Plans

    Growth-wise, LocoNav has achieved much. As per the company’s website,  the company has served 30+ countries and has served over 5 Million vehicles. The company boasts of over 90k happy customers.

    In terms of revenueLocoNav’s operational revenue (revenue from the sale of goods and services) for the fiscal year, 2017-18 stands at INR 2.29 Cr. In FY 2016-2017, the company reported INR 1.21 Cr in operational revenue.

    LocoNav’s revenue has also been impacted by Covid. Revenue for the Calendar Year 2020 stood at USD 2.84M down from 5.04M in the Calendar Year 2019.

    One of the major achievements of the company is that it was EBITDA positive even during the time of the pandemic.

    The company wants to connect to its existing and potential customers via multiple touchpoints spread across the areas where LocoNav is offering its services. In India Loconav’s post-sales touchpoint and network are available to all pincodes across the country. The company wants to have more touchpoints in other countries of operation as well.

    LocoNav is looking forward to establishing itself as a leading player in the developing market.  

    “We aim to bring a radical change in emerging markets where no more than 30 percent of the 250million commercial vehicles use any form of fleet management tech. This is because the end customer perceives using fleet technology as an additional cost rather than a driver of business growth. To build a democratized and accessible fleet-tech brand in these markets our first step is to understand market-specific challenges and motivations to build an awareness campaign.” said founders Shridhar and Vidit in an interview emphasizing on the company’s plans.

    LocoNav – FAQS

    What LocoNav do?

    LocoNav offers fleet management solutions that help users keep track of everything from the health status of their vehicles to the live location, how the vehicle is being driven, and much more. All in all LocoNav makes fleet management a smooth and stress-free affair.

    When was LocoNav founded?

    LocoNav was founded in 2015 by Vidit Jain and Shridhar Gupta.

    How LocoNav makes money?

    LocoNav has many fleet owners as clients. The charges vary from client to client based on their requirements and fleet size.

  • OYO Vs Airbnb – Competitors in Hospitality Industry of India

    A traveller, a tourist and a first-time backpacker. These three have something in common despite their differences in experience. They all want a peaceful night to stay after having a long walk to someone’s dream place or to a normal visit or a trip. The business of giving people home or a place to stay dates back to AD 707.

    The hospitality business is one of the indestructible industries wherein famous chains have generations of families leading, in particular, the empire built by people through hospitality. Hotels are the face of this industry. There are buildings that provide people with a place to stay with the utmost comfort. They make people feel cosy in corners not owned by them, yet have rights over them.

    The hotel industry was once owned by the owners with no regulatory bodies on the top of their heads. They had their own business model. But the new generation turned the system into a marketplace that involved filters of the various layers. The whole system was immediately converted into a well-oiled machine. A new system that sided with the huge Indian population.

    This huge system turnover was brought by a 22-year-old Indian Boy named Ritesh Agarwal.

    Current Status of Hotel and Tourism Industry
    OYO Vs Airbnb – Experience in Industry
    OYO Vs Airbnb – Front-end
    OYO Vs Airbnb – Places to Stay
    OYO Vs Airbnb – Stay Duration
    OYO Vs Airbnb – Business Model
    OYO Vs Airbnb – Revenue Model
    OYO Vs Airbnb – Customer Relationship Management (CRM)
    OYO Vs Airbnb – Marketing Strategy
    OYO Vs Airbnb – Social Media
    Conclusion
    FAQs

    Which is better – Airbnb or OYO?

    Current Status of Hotel and Tourism Industry

    The Tourism and Hotel Industry in India is one of the main drivers of growth among the services sector of the country. The tourism industry in India has significant potential as it has rich & diverse culture, historical heritage, a vast range of ecology, and flora and fauna. Indian is known for its geographical diversity, attractive beaches throughout the coastline, 27 world heritage sites, 10 biogeographic zones, 80 national parks and more than 441 sanctuaries.

    According to reports, over 39 million jobs were created in the tourism sector which equates to over 8% of the total employment in India. By 2029, the country’s tourism sector is expected to grow 6.7% to reach $488 billion, which will account for 9.2% of the country total economy. The industry has slowed down due to the Covid-19 pandemic in 2020 and 2021, as the country had many lockdowns and restrictions on travel.

    As per the Federation of Hotel & Restaurant Association of India (FHRAI), the Indian hotel industry had a loss of approximately $17.82 billion in revenue due to the ongoing pandemic. Despite taking a hit, the industry is looking to come back up with the help of schemes and opportunities provided by the government. The Indian Government is providing free loans to the MSMEs to help them deal with the crisis and revive the tourism sector.

    It is also planning to tap into a staycation, which is an emerging trend where people stay at luxurious hotels to revive themselves of stress in a peaceful getaway. With many upcoming developments, the international tourist arrivals are expected to reach 30.5 billion and generate revenue of over $59 billion by 2028. OYO and Airbnb have in many ways helped the industry grow especially in 2020 and 2021, as domestic tourists are expected to drive the growth post-pandemic.

    OYO Vs Airbnb – Experience in Industry

    Ritesh Agarwal, Founder & CEO of OYO Rooms
    Ritesh Agarwal, Founder & CEO of OYO Rooms

    When it comes to trust, experienced companies are trusted more.

    Ritesh Agarwal, the founder of OYO, formed the most famous chain of leased and franchised hotel chains. We Indians often refer to it as a place to look for the best deals for hotels, The Oyo Rooms. Oyo Rooms started 7 years ago with a bunch of hotels. The company has now expanded globally with thousands of hotels and vacation homes. Oyo Rooms was started in the year 2013.

    Ritesh is the second youngest self-made billionaire in the world.

    Airbnb's Founders
    Airbnb’s Founders

    Airbnb was conceived years ago by two roommates who rented out an air mattress in their living room. This turned their whole apartment into a bed and breakfast. This was done to sustain the high-priced living in San Francisco. This gave the company its name Airbedandbreakfast. Airbnb was started in 2008.

    So the winner here is, Airbnb, which has a lot of experience.

    Both the companies share a common goal, i.e. to provide accommodations, a safe place and comfortable corners to people. Yet both the companies have a very different working business model.

    Oyo is often believed to be India’s answer to Airbnb. This article will take you through the different business models and things that are uncommon between the two companies.

    OYO Vs Airbnb – Front-end

    OYO Rooms
    OYO Rooms

    OYO, as people know, is a website where one can go through various filters and find a hotel. But this is the front-end of how the Oyo company is. Oyo is a marketplace for only hotels.

    Airbnb
    Airbnb

    However, Airbnb is a marketplace that helps a traveller find an abode of his type. It can be for lodging, primarily homestays and homestays. It also lets the provider of the property fix a price. This helps both sides as well as Airbnb. The company has recently started offering experiences too.

    This shows a more varied and real-world applied concept. So, Airbnb has a better front-end.

    OYO Vs Airbnb – Places to Stay

    OYO Online Booking
    OYO Online Booking

    Oyo used to get hotels and book a majority of the rooms for a definite time. It then standardizes the room according to the Oyo standards. Later, list the hotels on its website with huge and heavy discounts. The whole business model used to work by acquiring clusters of hotels for a definite time. Standardizing them and making them proper before listing.

    Airbnb Online Booking
    Airbnb Online Booking

    Airbnb is based on the sharing economy. It makes owners share the property or rooms they own with travellers who in turn share money with the owners. It is believed to be the most successful business that works on sharing economy. A two-faced system that works for the public.

    OYO Vs Airbnb – Stay Duration

    Oyo works on hotel stays, so an individual can stay there for a good amount of time. Oyo rooms have no particular rule about leaving a room after a set date. The whole system is similar to how one can stay in a hotel. But in Airbnb, there is a 90-day rule. This rule was introduced in 2017. This rule is only for areas in London. The listings in that area cannot be occupied for more than 90 days.

    This makes Airbnb not suitable for very long.

    Oyo had 5,855 hotels in its network in the year 2016 with an inventory of over 68 thousand rooms. If compared to today it has a portfolio of more than 35 thousand hotels and 125 thousand vacation homes. It has over 1.2 million rooms across 80 countries and 800 cities.

    But, the founder and CEO of Oyo – Ritesh Agarwal made an announcement in the year 2017 that the company had evolved its Oyo business model to 100% franchise, managing, or operating. He also mentioned that his company would no longer go for hotel aggregation and will shift towards becoming a proper full-scale hospitality company. The CEO stated that this change in business model will reduce operational costs. Hence, improve service.


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    OYO Vs Airbnb – Business Model

    Oyo changed its business model to the Franchise model in the year 2017. The company earlier used to take up some rooms on lease and would sell them to customers. This model involves partnering with many hotels and asking them to operate as a franchise. Then selling their rooms to all the customers at competitive prices.

    Airbnb, known for not owning any of the properties. Yet known for having a business that does work on providing shelter. All the company does is providing a platform. A platform on which all the people can rent out properties they own or spare rooms to guests. The property prices are set by the owner themselves. But the company intervenes when it comes to the collection of money.

    The Business model of Airbnb is a multi-sided marketplace that connects all the travellers with the host and experience providers. The company makes money from the fees that come from bookings from stays and experiences. Airbnb’s model is exponential when it comes to growth.

    Airbnb has a better business model in terms of customer comfort and reach.

    Airbnb’s business model is quite simple yet very innovative which often dubs it as the world’s fastest-growing travel site.


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    OYO Vs Airbnb – Revenue Model

    Oyo charges around 22% of commissions. This has to be paid every month by the hotels’ owners. However, commissions may vary as per the services and features offered. Oyo also charges a commission out of the room reservation fee according to their services chosen.

    Airbnb makes all the money through commissions. It charges a 3% commission on every booking from hosts and between 6 – 12% from guests. Unlike Oyo, Airbnb takes reviews and feedback from both ends. Be it the host or the guest, this makes it a proper marketplace.

    Airbnb seems to have an upper hand at everything, making it a proper place to visit before actually vising one.


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    OYO Vs Airbnb – Customer Relationship Management (CRM)

    Customer Relationship Management (CRM) is a tool that lets a company store customer and prospect contact information. It also helps the company identify sales opportunities, record service issues, and manage marketing campaigns. Depending on what type of CRM a company has, they can get basic information about their prospective customer and interact with them. CRM helps the company in better analyzing and understanding their customers, which will help them offer better and more efficient customer service. Airbnb and OYO have very different CRM strategies.

    CRM of OYO

    The CRM that OYO uses is Blueshifts Programmatic CRM, which has helped the company to become a leader in 1:1 customer engagement across all marketing channels. With Blueshift’s precise recommendations and targeted triggers, OYO has been able to achieve 5X higher bookings from email and mobile channels. The company also has a mobile-first approach which has helped it to expand in over 500 cities across ten countries.

    CRM of Airbnb

    The CRM that Airbnb uses is Twilio, which helps connect with hosts. How it works is, when a traveller makes a reservation through Airbnb, the host has 32 hours to respond to a booking request and this is possible because of its CRM. There is systematic mobile communication between hosts and travellers using a text message. The host can also decide whether they want to accept or deny the customer. The company also uses Hootsuite social media management, which helps them monitor their follower’s growth and social CRM. The system also helps the company to find certain keywords that can eventually be used in campaigns.

    OYO Vs Airbnb – Marketing Strategy

    OYO – Marketing Strategy

    Oyo is known to use the 360-degree marketing method as it implies having a presence on all forms of digital and traditional media. They also have their unique room strategy which helps in attracting more customers with lower room prices in comparison to the base price of the hotel. Besides that OYO has made many successful multimedia marketing campaigns such as #AurKyaChahiye. It also shares location-based posts, promotional posts, which helps people to browse destinations to travel, check for new offers & discounts and encourage them to book OYO.

    Airbnb – Marketing Strategy

    Airbnb on the other hand uses the marketing approach to building and maintaining a strong community among its users. It also mainly targets long term loyalty from both the guests and hosts. The main marketing strategy of the company is to take your business in front of your potential guest and turn them into bookers. The customers who previously enjoyed their stay with Airbnb places are sent an email encouraging them to list their own property. Airbnb India aims to make its guests feel welcome, its app did the same, as it has a unified interface on Android and iOS platforms.

    OYO Vs Airbnb – Social Media

    OYO on Social Media

    Over the years the company has leveraged the power of social media as it has been able to retain its ranking and stay ahead of OYO competitors in the market. OYO currently has over 169k followers on Instagram and 65.4k followers on Twitter, with actor Sonu Sood as its current brand ambassador. On all the social media platforms, the company promotes itself as being a brand that offers two types of services which are promoting tourist spaces and a safe space to spend time with your loved ones in your own city. OYO also uploads many ad campaigns like ‘Fir Badhega India’ and ‘Sanitised Stays’ that helps in engaging with their customers especially during the COVID-19 pandemic.

    Airbnb on Social Media

    Airbnb has a different approach to social media marketing as it heavily relies on awareness generating strategy. The company also uses travel influencers to further promote the platform as it does its social media relies on user-generated content (UGC). So far the company has over 4.9 million followers on Instagram and 733k followers on Twitter. It also has over 6.3 million photos using #airbnb on Instagram which shows us how widespread the company is. Airbnb also heavily invests in video marketing as a part of telling its brand story, it currently has more than 500 videos generating over 100 million views on YouTube.

    Conclusion

    In a nutshell, Airbnb and Oyo share the same kind of services, i.e. hospitality service. Moreover, Airbnb is a website for people to list, find and rent lodging whereas Oyo is a chain of budget and premium rooms partnering with different hotels. Oyo is all about providing a customer experience within a stipulated budget range while Airbnb doesn’t control the customer experience as such.

    FAQs

    What is the difference between Airbnb and Oyo?

    OYO has more hotel rooms whereas Airbnb has more residential plots. In Airbnb, the apartment may have been misinterpreted, not so in the case of OYO as an audit is done every week.

    Are OYO Rooms similar to Airbnb?

    OYO’s business model is kind of similar to that of Airbnb, i.e. they are an online aggregator of budget hotels. Bookings for these rooms would be made via the website and the mobile app of OYO Rooms. However, the main focus is always is the quality of service provided.

    How to give your property to OYO Rooms?

    For OYO Rooms registration, you can write an email to partner@oyorooms.com or give a call to this number +91 70530 70530.

    Is OYO successful?

    OYO Rooms has been one of the most successful startups in India being the country’s largest budget hotel chain. It focuses on standardizing the hotels in the non-branded hospitality sector.

    Is Airbnb better than Oyo?

    OYO is better in terms of privacy and security. OYO assures quality service while Airbnb doesn’t guarantee anything from their end.

  • Super Evil Megacorp – Offers AAA Gaming Experience Across Platforms

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Super Evil Megacorp.

    Cross-platform games, often known as cross-play games, are games that may be played online versus other people irrespective of the platform they use. Over the last several years, cross-platform games have grown increasingly popular, with several game creators opting to offer this function and allowing us to play alongside our friends irrespective of platform.

    Super Evil Megacorp is a game development business that develops games that work on a variety of platforms. The platform offers AAA gaming experience to its users. Let’s explore more about this popular Game Developer.

    Super Evil Megacorp – Company Highlights

    Startup Name Super Evil Megacorp
    Lwgal Name Super Evil Mega Corp, Inc.,
    Headquarters San Francisco Bay Area, Silicon Valley, West Coast
    Industry Gaming, Mobile Games, PC Games
    Founders Bo Daly, Qingshuo Wang, Stephan Sherman, and Tommy Krul
    Founded 2012
    Current CEO Kristian Segerstrale
    Website www.superevilmegacorp.com

    Super Evil Megacorp – About
    Super Evil Megacorp – Latest News
    Super Evil Megacorp – Industry
    Super Evil Megacorp – Founders and Team
    Super Evil Megacorp – Startup Story
    Super Evil Megacorp – Mission and Vision
    Super Evil Megacorp – Name, Logo, and Tagline
    Super Evil Megacorp – Employees
    Super Evil Megacorp – Funding, and Investors
    Super Evil Megacorp – Growth
    Super Evil Megacorp – Competitors
    Super Evil Megacorp – Awards, and Achievements
    Super Evil Megacorp – Future Plans
    Super Evil Megacorp – FAQs

    Super Evil Megacorp – About

    Super Evil Megacorp is a company that creates gaming platforms with high graphics quality, precise controls, and internet multiplayer interactions. The company’s gaming platform provides category-defining multiplayer experiences for the smartphone population and is dedicated to creating shared gameplay moments via deep engineering and functional excellence, allowing players to play solo or multiplayer games with spectacular effects.

    Vainglory is the company’s main product, a MOBA (multiplayer online battle arena) game in which two competing teams of three players compete to destroy the opponent base by controlling the road between them, which is surrounded with turrets and guarded by Artificial Intelligence -controlled enemy monsters. Super Evil Megacorp is all set to launch yet another engrossing game, Project Spellfire (a.k.a Catalyst Black) which is a next-generation mobile battleground shooter game.

    Super Evil Megacorp – Latest News

    As of July 2020, Super Evil Megacorp started an Early Access program for its game Catalyst Black, which is the company’s second game; the first was Vainglory. In 2019, Super Evil Megacorp started working on the development of its new game Project Spellfire (Catalyst Back) and handed over Vainglory to a US-based startup Rogue. However, when Rogue decided to shut down Vainglory, the original developer Super Evil Megacorp took charge of the situation and ensured that Vainglory game servers remain live. But, in-game IAP(In-app purchases) has been disabled for the game.

    The forthcoming shooter game Catalyst Black, which was first unveiled in May 2020, will involve teams of ten or more players in many game types that blend battle and strategy. Players have weapons and unique skills, as is customary. Users can, however, employ a mask to transform into a primordial god.

    Super Evil Megacorp – Industry

    The gaming industry is enormous. It’s bigger than the film and music industries altogether, and it’s just becoming bigger. Though it does not receive the same level of attention as the music and film industries, there are over two billion players worldwide. This equates to 26% of the worldwide people.

    Understandably, businesses want a piece of the action. The gaming business’s estimated revenue was $155 billion in 2020. Analysts estimate that the sector will produce more than $260 billion in sales by 2025. This has enticed even many IT firms to enter the gaming sector. Google, Facebook, and Apple have all expressed interest in entering the video game sector.

    Super Evil Megacorp – Founders and Team

    Super Evil Megacorp was founded by Bo Daly, Qingshuo Wang, Stephan Sherman, and Tommy Krul in 2012.

    Bo Daly

    Bo Daly is Super Evil Megacorp’s co-founder and ex-CEO. He began his career as an engineer at Rockstar Games, where he was instrumental in the development of the $400 million Red Dead Revolver series. He departed Rockstar to lead platform and game engineering teams at Gazillion Entertainment, where he created free-to-play MMOs. Afterward, he moved to the Business & Corporate Development department, where he worked on licensing negotiations and oversaw foreign partner operation, directing the daily activities of groups in 4 nations. In 2019, Bo Daly exited Super Evil Megacorp and founded another gaming company, Bazooka Tango.

    Bo Daly - Co-founder of Super Evil Megacorps
    Bo Daly – Co-founder of Super Evil Megacorps

    Qingshuo Wang

    Quingshuo, who was formerly at Playfish and is an excellent RTS player, is in charge of all areas of product management as well as front-end UI-coding.

    Stephan Sherman

    Stephan Sherman worked for Super Evil Megacorp as a Co-Founder, CCO, and Director. Earlier Stephan Sherman worked with prominent gaming companies like Riot and Gazillion. Sherman also exited Super Evil Megacorp in 2019 and joined Bazooka Tango as a co-founder.

    Tommy Krul

    Super Evil Megacorp CTO Tommy is the creator of the Super Evil engine and technological approach, having previously worked at Riot Games, Gazillion, Factor 5, and Guerilla Games.


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    Super Evil Megacorp – Startup Story

    Bo Daly is a professional engineer who has worked in databases and technology consulting in the past, as well as an internship at Microsoft’s Redmond campus. But he’d always wanted to be a game developer. He “desperately needed to develop games,” as he puts it.

    The name of the gaming company, as Bo said in an interview, was initially just a joke cracked by one of his friends.

    “It was those lightning in the bottle things, you couldn’t really create it. Someone threw that out as part of a joke. We’re like, “Oh, that’s amazing. If we ever start a company, that’s the name, right?” The thing that we really loved about it was, not only is it funny, and channels these feelings of Dr. Evil and various other things,” he said.

    He added that when the firm was formed, they realized right away that they intended to create a team that was more akin to a commando group than a large military force. He wants to assemble a small group of artisans who are passionate about what they do, who work well together, and who develop games in a true craftsman-like manner, which is difficult to do in today’s games business.

    Super Evil Megacorp – Mission and Vision

    Super Evil Megacorp’s mission statement says, “To build the best home for passionate game industry craftsmen and craftswomen who want to push the boundaries of gaming for the long term.”

    Super Evil Megacorp – Name, Logo, and Tagline

    According to Bo, the name of the company started as a joke. They found it not only funny but the name also channeles the feelings of Dr. Evil.

    Company Logo of Super Evil Megacorp
    Company Logo of Super Evil Megacorp

    “What we really loved about the name, early on especially, is it’s a beacon to those types of folks — you don’t have to be caught deep inside the cogs of some huge Mega Corp where you don’t have creative control and a voice in what you’re creating. That helped us build a great base of talent that is the cornerstone, the foundation of Super Evil,” Super Evil Megacorp’s co-founder Bo quoted.

    Super Evil Megacorp – Employees

    • Jean-Eric Khalife – Technical Art Director
    • Kristian Segerstrale – Chief Executive Officer
    • Qingshuo Wang – Co-founder, Product
    • Stephan Sherman – Founder and Chief Creative Officer
    • Volkan Ediz – Chief Revenue Officer
    • Sean Austin – VP of Engineering
    • Uyen Nu – VP of Marketing
    • Bo Lu – Marketing Art Director
    • Craig Wells – Senior Director of Operations
    • Eduardo Gonzalez – Art Director

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    Super Evil Megacorp – Funding, and Investors

    Date Round Amount Lead Investors
    Nov 6, 2019 Venture Round $10.5M Andreessen Horowitz
    Aug 9, 2017 Venture Round $19M
    Aug 9, 2015 Series B $26M Index Ventures
    Jun 5, 2014 Series A $15M General Catalyst
    Oct 16, 2013 Seed Round CN¥300K Crosscut Ventures
    Sep 1, 2012 Seed Round $1M

    Super Evil Megacorp – Growth

    As of 2019, on smartphones, tablets, and the PC, Super Evil Megacorp’s Vainglory multiplayer online battle arena (MOBA) game has over 45 million users. In 2019, Vainglory was handed over to Rogue Games.  Vainglory was almost 5 years old at the time, and it was a game that set new standards in terms of performance, graphical fidelity, and competitive play. The free-to-play game kept users occupied for more than 80 minutes per day.

    However, the scale required to sustain it as a mobile E-sport just did not exist. Super Evil attempted to broaden Vainglory’s appeal by allowing crossplay on PC and Mac. That was a remarkable technological achievement, and Segerstrale, COO of the firm, said he was further motivated by games like Call of Duty: Mobile, which are cross-platform and high-quality. As per some reports, Vainglory’s mobile version earned gross revenue worth $50 Million between 2014(when it was launched) to 2018.  

    Super Evil Megacorp – Competitors

    Top competitors of Super Evil Megacorp are:-

    • SimBin
    • Teyon
    • HitPoint
    • Backflip Studios
    • Koukoi Games
    • 5th Planet Games
    • Playfusion
    • Saffire

    Super Evil Megacorp – Awards, and Achievements

    Vainglory, Super Evil Megacorp’s flagship offering, is the biggest and most popular mobile E-sport, with over 3,000 teams and 1 billion matches played across leagues across North America, Japan, China, Europe, Korea, and Southeast Asia. TSM, Cloud9, Fnatic, SK Gaming, NRG, Misfits, Immortals, Rogue, G2 Esports, Echo Fox, Rox Armada, Team Secret, mousesports, and DetonatioN Gaming were among the major esports brands to join the Vainglory roster in 2016.

    Vainglory has won many game development awards, including Apple’s “Best Apps” in 2014 and 2015, the IMGA’s Best Technical Achievement, the Apple Design Award at WWDC, and People’s Choice Awards, and the Tabby Award for Best iPad game in the RPG, Simulation, and Strategy category.


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    Super Evil Megacorp – Future Plans

    Super Evil Megacorp has reorganized its development approach to be more friendly to remote staff, as well as made some management changes recently. Stephan Sherman and Bo Daly, co-founders of SEMC, have left to create a new gaming company called ‘Bazooka Tango’, while Chief Revenue Officer Volkan Ediz (ex-Machine Zone) and Art Director Eduardo Gonzalez have joined the company (formerly of Riot Games).

    The company is working towards developing new cross-platform games.

    Super Evil Megacorp’s General Manager, Global Publishing, Taewon Yun, emphasized the importance of developing mobile-first games.

    “It makes a lot more sense to do mobile as an esports platform,” he says. “No one believed it three years ago, but our fans actually loved playing competitively. Now, we have six regional leagues in six continents, and have an annual world championship,” Yun said in an interview.

    Players sit in front of computer displays or TVs, allowing viewers to see little of them both online and in-person, thus removing part of the possible emotional relationship that viewers may have toward the players.

    That’s one of the reasons why Super Evil Megacorp believes the potential in competitive gaming, or eSports, is considerably more than what’s now apparent. The video games by Super Evil Megacorp operate entirely on smartphones and tablets, so players are not obscured by a large computer.

    In addition, there are many more cellphones than high-end gaming machines. According to Super Evil’s chief operating officer, Kristian Segerstrale, the larger smartphone market should result in a mobile game that produces several times more use and income than any PC game. Super Evil believes that smartphone tournaments would attract more spectators since they can better see the participants’ responses and relate to the gaming gadget.

    Super Evil Megacorp – FAQs

    What does Super Evil Megacorp do?

    Super Evil Megacorp is a game development business that develops games that can be played on a variety of platforms.

    When was Super Evil Megacorp founded?

    Super Evil Megacorp was founded by Bo Daly, Qingshuo Wang, Stephan Sherman, and Tommy Krul in 2012.

    Who founded Super Evil Megacorp?

    Super Evil Megacorp was founded by Bo Daly, Qingshuo Wang, Stephan Sherman, and Tommy Krul in 2012.

    Which companies do Super Evil Megacorp compete with?

    The top competitors of Super Evil Megacorp are SimBin, Teyon, HitPoint, Backflip Studios, Koukoi Games, 5th Planet Games, Playfusion, and Saffire.

  • Coursera – World’s Largest Online Education Portal!

    With the advent of the internet and smartphones came the opportunity of educating and learning over the internet. And two American Professors, Andrew Ng and Daphne Koller capitalized on this opportunity by launching Coursera in 2012.

    Coursera is an e-learning platform that offers free and paid short courses, skills certifications, and complete degrees. Read this article to know more about Coursera’s company profile, founders, growth, competitors, funding, startup challenges, and business model.

    Coursera – Company Highlights

    Startup Name Coursera
    Headquarter San Francisco Bay Area, Silicon Valley, West Coast
    Sector Ed-Tech
    Founders Andrew Ng, Daphne Koller
    Founded 2012
    Parent Organization Coursera, Inc.
    Website www.coursera.org

    About Coursera and How it Works
    Founders of Coursera and team
    How was Coursera Started?
    Coursera – Startup Launch
    Coursera – Business Model and Revenue Model
    Coursera – Startup Challenges
    Coursera – Competitors
    Coursera – Funding and Investors
    Coursera – Growth
    Coursera – FAQs


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    About Coursera and How it Works

    Coursera is an e-learning platform that offers free and paid short courses, skills certifications, and complete degrees. These educational courses are brought in to the customers by partnering with universities and businesses. Currently, Coursera offers these educational courses at a wide array of prices, from free-to-audit courses to $ 30,000-degree programs.

    Coursera has partnered with more than 190 universities, businesses, and nonprofits. Majorly, the lectures for the courses offered at Coursera are free. However, if a student wishes to get a certificate of completion from Coursera, one can opt to pay for a per-course fee to the platform to participate in the “Signature Track.” This feature gives the students who paid a specific amount of money access to graded assignments, homework, and examinations related to the curriculum of the course.

    If the student completes these assignments in a satisfactory manner, the students under this program, Signature Track earn a verified certificate towards the end of the course. This piece of certification is emblazoned with credentials such as the name of the course and the university that provided its content.

    Henceforth, students who finish these certification courses can display these certificates to their employers or other relevant organizations as a testimony to their professional qualifications and stated skills. This online education startup also offers financial assistance to the students who can demonstrate a genuine need. However, the requirements for such financial aids have now become particularly stringent as the company has grown.

    These education certificates are widely accepted and authenticated. Acknowledgment by the employers is the primary reason for Coursera’s success and the huge acceptance worldwide.


    Founders of Coursera and team

    Coursera was founded by two Stanford computer science professors Daphne Koller and Andrew Ng.

    Andrew Ng and Daphne Koller
    Andrew Ng and Daphne Koller
    • Daphne Koller– Before founding Coursera, Daphne was the Professor of Computer Science at Stanford University, where she served as a faculty for 18 years. She is the author of over 200 refereed publications and has been honored with multiple awards and fellowships.
    • Andrew Ng– Before founding Coursera, Dr. Ng was the founding lead of the Google Brain deep learning project. Dr. Ng has authored or co-authored over 100 research papers in machine learning, robotics, and related fields. In 2013 he was named to the Time 100 list of the most influential persons in the world. He holds degrees from Carnegie Mellon University, MIT, and the University of California, Berkeley.

    How was Coursera Started?

    Coursera was launched by these American Professors with the sole vision to give students from around the globe free access to degrees and other educational courses backed by professors of the top universities. When Coursera was launched, it charged nothing to students who, in turn, did earn an academic credit.

    Universities like Princeton, Penn, and Michigan signed on early during the inception years. And followed by which, tremendous hype followed, giving Coursera the status that it enjoys today. With thought leaders like the New York Times’ Thomas Friedman who very highly wrote about Coursera something like this, “Nothing has more potential to unlock a billion more brains to solve the world’s problems.”

    Coursera – Startup Launch

    After setting the initial steps in the industry, Coursera first started working with a handful of schools like Stanford, Princeton, University of Michigan, and the University of Pennsylvania and more with the idea to bring out a handful of their more popular courses on the internet.

    As of today, Coursera has partnered with many more organizations than just academic institutions like businesses, governments, and nonprofits and it is one of the most sought after education portals around the globe.


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    Coursera – Business Model and Revenue Model

    The Coursera business model and revenue model of is as follows. So basically, Coursera does not do any course production and takes about 40% of the tuition fees. Given that, its marketing costs are relatively low, because it organically reaches a huge number of learners worldwide. Coursera users have to pay a specific amount on the portal to engage with the material published on the site in a meaningful way and take up courses for individualistic purposes. This is the primary source of revenue for online education portals like Coursera.

    Over the years, Coursera has managed to put up a very stable business model. It offers products at quite a wider foray of prices. This wide array includes over 3,100 courses that are absolutely free to audit, the courses under “Signature Tracks” that ranges somewhere between $30 to $100, the courses under “Specializations” that range around $39 to $89 on monthly subscriptions, vast options of online degree programs ranging between $15,000 to $30,000, and lastly “Coursera for Business” for around $400 per employee on a yearly basis.

    Coursera – Startup Challenges

    Coursera’s all-time biggest milestone is to maintain revenue growth and nullify the competition in the same process. Coursera’s online education portals are becoming increasingly crowded with the passing days which intend the above-mentioned milestones addressed with proper guidance. In order to stay on top of the heap, Coursera will have to keep growing, nudging off the competitors and increase its revenue stream at an increasing rate.


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    Coursera – Competitors

    Companies like Pluralsight, edX, Udacity, and LinkedIn pose direct competition to Coursera. All of these offer services comparable to Coursera and cater to the same genre of the audience, more specifically learners and professionals.

    Coursera – Funding and Investors

    Coursera has raised $313.1 million over nine rounds of funding over all these years. According to some sources, it currently has $180 million in the bank. Also according to Forbes, Coursera is worth more than $1 billion.

    Here is a list of all the funding rounds of Coursera-

    Date Stage Amount Investor
    April 2012 Series A $16 Million Kleiner Perkins, New Enterprise Associates (NEA)
    July 2012 Series A $6 Million Kleiner Perkins Caufield & Byers, NEA
    July 2013 Series B $43 Million GSV Capital, International Finance, Learn Capital
    November 2013 Series B $20 Million GSV Capital, Learn Capital
    August 2015 Series C $49.5 Million Kleiner Perkins Caufield & Byers, Learn Capital, NEA
    October 2015 Series C $11.6 Million EDBI, GSV Ventures
    April 2017 Series D
    June 2017 Series D $64 Million GSV Asset Management
    April 2019 Series E $103 Million SEEK Group

    Coursera has acquired Rhyme.com on Aug 28, 2019.

    Coursera – Growth

    • Coursera currently offers 3,200 courses in 13 languages and 310 specializations
    • Coursera is partnered with more than 192 institutions over 43 countries
    • Coursera’s partners include prestigious universities like Columbia University, Johns Hopkins and the University of Michigan
    • More than 40 million people have taken online classes through Coursera
    • Coursera closed 2018 with a revenue generation estimated at $140 million more than an estimated $100 million in 2017
    • As of now, Coursera is the largest provider in the online education market
    • By 2026, Coursera is projected to be worth anywhere between $42.97 billion and $65.48 billion worldwide

    Coursera – FAQs

    What is Coursera?

    Coursera is an e-learning platform that offers free and paid short courses, skills certifications, and complete degrees.

    Who are the founders of Coursera?

    Daphne Koller and Andrew Ng, two Stanford computer science professors are the Coursera founders.

    When was Coursera founded?

    Coursera was founded in 2012.

    Are courses on Coursera free?

    Most of the courses on Coursera courses are free but if you want to access graded assignments or earn a Course Certificate, you will need to pay.

    Is coursera legit?

    Yes, Coursera is legit and it’s safe to use. These education certificates are widely accepted and authenticated.

  • Observe.AI – This AI-Powered Agent Will Take Your Operational Efficiency To Next Level

    With all the buzz about the modern technology with AI and VR that seem to be taking the world by surprise one after another, it has become imperative for companies to keep up with these trends and make the most of it. To sufficiently provide a solution to this, Akash Singh, Sharath Keshava Narayana, and Swapnil Jain launched Observe. AI in 2017.

    Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Observe.AI’s main aim is to transform the $300B voice customer service industry by turning every agent into your best brand representative through AI-based insights and coaching. In a digital world, agents provide a rare opportunity to humanize brands and improve the customer experience, Observe.AI wants to accomplish this through this venture.

    Startup Name Observe.AI
    Headquarter San Francisco, CA
    Sector Analytics, Voice AI
    Founders Akash Singh, Sharath Keshava Narayana, Swapnil Jain
    Founded 2017
    Parent Organization Z21 Labs
    Website www.observe.ai

    About Observe.AI and How it Works
    Observe.AI – USP and Innovation
    Observe.AI – Target Market Size
    Founders of Observe.AI and team
    How was Observe.AI Started?
    Observe.AI – Name, Tagline, and Logo
    Observe.AI – Startup Launch
    Observe.AI – Funding and Investors
    Observe.AI – Advisors and Mentors
    Observe.AI – Growth

    About Observe.AI and How it Works

    Observe.AI' Dashboard & Features
    Observe.AI’ Dashboard & Features

    Observe.AI is a Voice AI platform that transcribes and analyzes 100% of voice customer service calls by using the latest Speech Recognition, Natural Language Processing, and deep learning technologies. This solves several problems for Contact Centers:

    • Fixing a broken Quality Assurance system: On average, only .003% of calls are reviewed for quality and compliance purposes. With Observe.AI, 100% of calls are analyzed. Additionally, with Voice AI call scoring is objective and data-driven (rather than randomly selecting calls to review, which is how the process works today).
    • Compliance & Security: The platform automatically identifies violations in compliance. Additionally, features like automatic PII redaction protect sensitive user data.
    • Targeted agent enablement and coaching: Voice AI enables supervisors to provide targeted, data-driven feedback to agents. On average, our customers provide 10X more feedback to agents per MO and have reduced onboarding time by more than 20%.
    • Operational improvements: With Voice, AI companies improve key contact center metrics, such as improving CSAT (5%); lowering Average Hold Time; lowering Dead Air; and improving the Quality Analyst to Agent ratio
    • Understanding the VoC to improve Customer Experience: Sentiment analysis via Voice AI helps companies understand how customers feel about the support experience and its products/services with objective proof.

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    Observe.AI – USP and Innovation

    Legacy speech analytics and talent management systems are simply not meeting the needs of the world’s top brands. Today’s Voice Customer Service agents have a unique ability to emotionally connect with customers and are often a brand’s only frontline representatives. Observe.AI strives to turn every agent into the best possible brand representative through AI-based insights and coaching. The prime USP’s of Observe.AI include:

    • Built for Contact Centers: We offer the highest transcription accuracy in the Contact Center Space (80%, which is higher than Google and Amazon for Contact Centers). We’ve built our entire Platform around the Contact Center use case.
    • Rapid integration: We are the quickest solution to go live in the Speech Analytics Contact Center industry. Our customers go live in just two weeks and we offer one-click integration with Talkdesk in an industry where it can take 3MO+ just to get up and running.
    • Proprietary SpeechNLP: Our engineering and Machine Learning teams have rolled out some truly ground-breaking features for Sentiment Detection, Silence Detection, and automated Redaction on calls.

    Observe.AI – Target Market Size

    • Industry: Voice Customer Service
    • Target Market Size: $300B

    Advancements in Natural Language Processing, Speech Recognition, and deep learning will only continue to dramatically improve. This will increase transcription accuracy while opening up new opportunities to automate tedious processes, such as compliance tracking and quality evaluations. It will also open up new opportunities to augment agents with conversational insights on live calls in 2020.

    With these advancements, support teams will be able to use Voice AI more efficiently and intuitively than ever immediately putting the data to practical use. With more voice data, support teams will be able to better understand performance trends and make predictions. New integrations and alliances will also help teams leverage learnings from Voice AI across other channels, including email and chat.

    Also Read: Should You Have Pop-ups On Your Website?

    Founders of Observe.AI and team

    Founders of Observe.AI
    Founders of Observe.AI
    • Swapnil Jain, Co-founder & CEO: Swapnil is an IIT Delhi graduate and comes with a strong technology background. Before Observe.AI, he led user growth at Twitter and opened Twitter’s India office. As CEO at Observe.AI, he focuses on product innovation.
    • Sharath Keshavanarayana, Co-founder & CRO: Sharath is a second-time entrepreneur with over 14 years of experience in building and managing global sales teams at Unbxd, AWS, and Akamai. As the CRO at Observe.AI, he focuses on go-to-market functions, such as sales, marketing, and Customer Success.
    • Akash Singh, Co-founder & CTO: Akash is an IIT Delhi graduate and has both high-tech and startup experience. He works from Bengaluru and manages the engineering team.

    How was Observe.AI Started?

    In 2017, the co-founders Swapnil and Akash had a hunch that advancements in Speech, Natural Language Processing, and AI were opening up new opportunities across every industry and vertical. When they took a trip to the Philippines, these two entrepreneurs happened to realized that they could use these technologies to transform the way work is done by the world’s 100M contact center agents.

    In 2017, they brought in co-founder Sharath who has many years of experience working in Contact Center software. During an early trip to Manila, they were shocked to see how inefficient agents were working because of outdated processes and technologies. That’s because Contact Centers typically quality check just 1-2% of their total calls. That means agents, who take an average of 1000 calls per month, only receive feedback on 2-4 of those calls each month that are typically randomly selected.

    In the Philippines, the co-founders saw that many teams were using multiple systems and spreadsheets just to quality check a single call. At a time when 1 out of every 2 customers goes unsatisfied with their experience, they knew there was a massive opportunity to make life better for both Contact Center employees and their customers. And hence they validated the idea for Observe.AI when the co-founders landed their first 100 clients and drove multi-million revenue in 9MO

    Observe.AI's Logo
    Observe.AI’s Logo

    The tagline of Observe.AI is “Turn every agent into your best brand representative with Voice AI.” That’s because the ventures believe that agents are the voice of the brand, and they interact with customers and prospects more often than anyone else at an organization.

    Also Read: How to Get The Much-Needed Initial Traction For Your Startup

    Observe.AI – Startup Launch

    Observe.AI is a product-centric company, and it has built a world-class AI Platform. The numbers don’t lie and this AI-powered agent happens to have an 80% transcription accuracy (vs. industry-average 75%), 80% silence detection (vs 72%), and 87% sentiment analysis (vs. 78%).

    “We also take onboarding and customer success very seriously. We get our customers to live quicker than anyone else in our industry (two weeks versus the typical 3MO) and offer dedicated onboarding, Customer Service, and ongoing training.” Said one of the co-founder – Swapnil.

    Finally, Observe.AI has the unique advantage of having built several alliances early-on with companies like Talkdesk, Microsoft, and leading BPOs (ERCBPO and ItelBPO).

    Observe.AI – Funding and Investors

    Over the years, Observe.AI has raised a huge amount of funding. In August 2017, it raised $ 900K in the pre-seed round from Emergent Ventures. Again in January 2018, it raised an amount in the same round worth $120K from Y Combinator. Nexus Venture partners invested $7.1 Million in the seed round in May 2018. Recently in December 2019, it raised Series A funding worth $26.2 Million from Scale Venture Partners.

    Date Stage Amount Investor
    August 2017 Pre-Seed $900k Emergent Ventures
    January 2018 Pre-Seed $120k Y Combinator
    May 2018 Seed $7.1 Million Nexus Venture
    January 2018 Series A $26.2 Million Scale Venture Partners

    Observe.AI – Advisors and Mentors

    • Andy Vitus, Partner, Scale Venture Partners
    • Jishnu Bhattacharjee, Managing Director, Nexus Venture Partners
    • Dick Costolo, Founder 01 Advisors, / Ex-CEO Twitter

    Also Read: Success Story of Knowlarity- The First Ever Cloud Telephony Venture of India!

    Observe.AI – Growth

    • Company size: 52
    • Work culture: Observe.AI has built one of the most diverse teams in the Bay Area and have a global culture that spans San Francisco, Bangalore, and Dallas, Texas. Two of the company values are trust and transparency. Critical information about the business and learning is shared at every level, and the top-level management trusts every employee to make the best decisions in their role/own their responsibilities.
    • Hiring: Observe.AI is hiring for roles across every department in our Bengaluru, San Francisco, and future Dallas office.
    • Funding: With the recent $26 Million Series A round, the total funding stands at $34.3M.