Tag: Sales Engagement Platform

  • Success Story of Outplay: The New-Age Sales Outreach Platform to Help You Book More Meetings

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Outplay.

    The sales team plays a crucial role in any business. Increasing annual sales and profit is the core focus of any business. With the evolution of automation in business processes, the scope of the sales industry is continuously changing. Businesses are leveraging sales and marketing automation tools to quantify their marketing campaigns and workflows. Sales engagement platforms are one example of automating sales activities. A Sales engagement platform helps businesses in streamlining the communication of the sales team to their customers.

    Outplay is an Indian-American SaaS (Software as a Service) company headquartered in San Francisco, United States. The company offers a sales engagement platform that helps businesses to prospect efficiently and reach their revenue goals faster. Read to know about Outplay, its founders, the startup story, solutions it provides, funding, and more.

    Outplay – Company Highlights

    Startup Name Outplay
    Headquarters San Francisco, United States
    Industry Software
    Founders Ram Papineni and Laxman Papineni
    Founded 2019
    Total Funding Raised $9.3 Million
    Website outplayhq.com

    Outplay – About
    Outplay – Industry
    Outplay – Founders and Team
    Outplay – The Idea and Startup Story
    Outplay – Vision
    Outplay – Products
    Outplay – USP
    Outplay – Marketing Strategy
    Outplay – Funding
    Outplay – Growth
    Outplay – Competitors
    Outplay – Tools Used in the Company
    Outplay – Recognition and Achievements
    Outplay – Future Plans

    Outplay – About

    Outplay is a new-age sales engagement platform that combines multi-channel outreach and sales automation to help sales teams hit their revenue goals.

    The company’s core belief is to always deliver top-notch services to their customers, along with stellar support. It believes in providing meaningful opportunities for their employees to grow in, at all levels and takes pride in sharing all their wins, thoughts, and failures openly across the team. Its mission is to help salespeople achieve their dreams.

    Outplay – Industry

    Outplay is part of the Sales Software Industry. The company is rapidly expanding and bringing in more customers from the SMB market.

    Outplay – Founders and Team

    Outplay Founders
    Outplay Founders

    Brothers Ram and Laxman Papineni co-founded Outplay in the year 2019  in Wilmington, Delaware. Laxman is the CEO of the company while Ram serves as its CTO.

    Ram and Laxman have always been building things together. Ever since they were little boys, the idea of building something of their own fascinated them – anything that was creative, or would help people around them. Being brothers, both of them understood each other’s plus points early on. Ram was more interested in building platforms/tools, and Laxman was more inclined toward connecting with people and sharing stories. That’s how their current roles fit perfectly with their personalities and goals.

    Outplay currently has over 100 employees, and offers the most flexible work culture that helps in delivering a sense of belongingness to the employees and makes them create a proper work-life balance. Outplay sees its employees as the most important assets in the company, and does everything possible to make them feel comfortable and seen. They believe that it’s only when the employees’ needs are met, that they can continue building a world-class product.

    Coming to the hiring part, the company is able to bring in a lot of its employees through the simple means of referrals. Its existing employees – the Outplayers as they are commonly known, are always eager to share the openings within their network. And when they bring in someone, they’re rewarded for it. Apart from that, we’re also big on campus drives to hire college freshers, helping them start their professional journey with Outplay.

    Outplay – The Idea and Startup Story

    Outplay Logo
    Outplay Logo

    The whole idea of offering a Sales Engagement Platform began with blogging. Ram and Laxman’s first venture was a blogging network. That’s where Ram and Laxman learned about start-ups and what goes behind running one. They started their first startup called AppVirality – a referral marketing software that was backed by shoppingmode Microsoft Accelerator.

    During their first start-up stint, they realized the importance of sales and charted down how they could make it better for all the sales folks out there. They had 2-3 of their friends who left their jobs to join them at AppVirality first, which then morphed into Outplay. Together all of them sat through hours to build the right framework, get a few investors interested, and started pitching Outplay to people who were looking for a switch.

    Outplay – Vision

    Outplay’s short-term vision is to get good brand recognition and generate substantial revenue from the SMB market.

    Its long-term vision is to become a household name for large enterprises and expand fully to regions like ASEAN and APAC. Outplay aspires to become the No. 1 sales engagement platform in the world.

    Outplay – Products

    Outplay Product
    Outplay Product

    Outplay currently offers one product, which is a sales engagement platform that helps salespeople journey through their goals with ease, removing unnecessary clutter and providing top-class features to help enhance their outreach every step of the way. The product has a sleek UI that helps sales reps navigate between various tasks and sequences with ease, and also helps them hit their targets on time, with proper prioritization and automation.

    Outplay – USP

    Outplay’s USP includes multi-channel outreach which is a mix of channels like email, phone, SMS, social media, and magic chat – a webchat box that is launched when a prospective customer clicks on an email link. Apart from this, they also provide access to top-notch features such as multi-channel outreach, smart sales sequences, real-time sales insights, website, and email tracking, the ability to set activity triggers, and powerful analytics among others.


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    Outplay – Marketing Strategy

    Outplay launched an eBook as part of its marketing efforts and was able to create a lot of buzz in the market. The ebook is titled ‘30 Sales Teams Share Their Sales Sequences’ and contains a list of full-fledged sales sequences from top companies like Drift, Hubspot, Vidyard, etc. along with 30+ sales sequences from hyper-growth companies.

    Outplay – Funding

    Date Stage Amount Investors
    3rd March 2021 Seed funding $2 Million Sequoia Capital
    21st July 2021 Series A $7.3 Million Sequoia Capital

    Outplay’s series A funding which was in July 2021, helped the company successfully expand its operations, increase its workforce to 100+ employees, and work towards building features for its current and future customers, by understanding its current needs and issues.

    Outplay – Growth

    The company currently operates in the US and Indian markets. It has users spread over both regions.

    Outplay – Competitors

    Some of the top competitors of Outplay are:

    • Outreach
    • Salesloft
    • Klenty
    • Yesware
    • Reply.io
    • Mixmax
    • Mailshake
    • Lemlist

    Outplay – Tools Used in the Company

    Few tools that help accelerate the startup are:

    • Hubspot
    • Gong
    • Salesforce
    • Slintel
    • Sales Navigator
    • Seamless
    • Lusha

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    Outplay – Recognition and Achievements

    The company’s recent funding news made it to Times Square, New York – announcing how Outplay raised $7.2 Million, Series A. Apart from that, its podcast ‘The Hype is Real’ was added to Sequoia’s Surge Academy.

    Outplay – Future Plans

    Since artificial intelligence is the future, especially of SaaS platforms, Outplay is also infusing AI into its sales platform. This step will simplify the lives of sales reps even further.

    Its users already have access to a feature that can magically write their sales sequences with the power of AI, but the future will see them making the AI capabilities more stronger and robust. With the company’s sole focus being on the USA for now, it wishes to expand towards ASEAN and APAC countries in the near future.

    FAQs

    When was Outplay founded?

    Outplay was founded in 2019 in Wilmington, Delaware.

    Who are the founders of Outplay?

    Ram Papineni and Laxman Papineni are the founders of Outplay.

    Who are the top competitors of Outplay?

    Some of the top competitors of Outplay are:

    • Outreach
    • Salesloft
    • Klenty
    • Yesware
    • Reply.io
    • Mixmax
    • Mailshake
    • Lemlist
  • How to convert your Instagram leads through a WhatsApp link?

    With over 2 billion users worldwide, WhatsApp has become a go-to instant communication platform for B2B and B2C brands. However, beyond the purveyor of internal communication, WhatsApp can also be used to convert Instagram leads. Amazing, isn’t it?

    Well, actually, it is a no-brainer. With 44% of people using Instagram for their weekly shopping, there ought to be a process that streamlines the communication flow and facilitates personalized marketing. What better way to convert these hot leads through WhatsApp chat?

    Believe it or not–a WhatsApp link is the fastest way to solve your potential customer’s doubts or extend additional support. By communicating through WhatsApp, customers feel heard, preventing last-minute abandonment as their query chain has been cut-short.

    Before we get into more details, let’s understand what it means for your business.

    1. WhatsApp Link for Instagram at a Glance
    2. How to convert your Instagram leads through a WhatsApp link?
    3. Benefits of converting Instagram leads through a WhatsApp link

    A WhatsApp link directs your Instagram profile visitors to a WhatsApp conversation. This means that you can chat with your potential customers anytime and anywhere, with business updates, promotional messages, feedback, query resolution, and surveys.

    In addition to sending messages, you can exploit this feature for your business’ advantage by sending videos, voice messages, product images, and documents directly from the app and fulfilling your customer’s assistance requests.

    Along with this, businesses can streamline their messages and take advantage of WhatsApp’s automatic responses, chatbot, and organizational tools to scale up their contact points while solidifying their customer base.

    So, is adding a WhatsApp link on Instagram fruitful for converting leads?

    A big yes–the customers will just be a click away from shooting their queries.

    • They won’t have to wait for days to get their doubts solved
    • The conversion cycle gets shorter by leveraging a quick redressal system

    Now, with these advantages at hand, let’s see how you can convert your Instagram leads through a WhatsApp link.

    How to convert your Instagram leads through a WhatsApp link?

    How to Link WhatsApp to Instagram

    There are three ways to convert your Instagram leads through WhatsApp link:

    By adding a WhatsApp button on your Instagram business account

    WhatsApp Business Linkage on Instagram
    WhatsApp Button on Instagram
    • Click ‘Edit profile’ visible on your Instagram Bio
    • Select contact options
    • Click on WhatsApp
    • Enter the number associated with your WhatsApp and submit the verification code

    Now, the WhatsApp button should appear, facilitating all your Instagram leads to get in touch with your company.

    Through boosted posts

    Post Boost on Instagram to WhatsApp
    Instagram Post Boost
    • Add your WhatsApp number to the ‘Contact Options’ on your Instagram business profile
    • Choose an existing post whose reach you’d like to amplify
    • Click on the blue button, select messages, and WhatsApp
    • Set a goal, budget, duration, and audience for your ad
    • Review your objectives and click on ‘create your ad.’
    • Once approved, your ad will be live in 24 hours.

    Instagram stories is a great way to boost the brand reach and sales. And adding a WhatsApp link on Instagram stories highlights is one of the great personalized way to display things as you can help the user with their query by directly landing them on WhatsApp.

    To add links to Stories you need to fulfill following criteria first:

    • You need an Instagram business account.
    • You got to have more than 10k followers.
    WhatsApp Link on Instagram Story Procedure
    WhatsApp link on Instagram Story
    WhatsApp Icon and Link on Instagram Story Highlights
    WhatsApp Link with Icon on Instagram

    Create a new story. Upload a WhatsApp icon image with an aspect ratio 9:16 and post it a story and insert your WhatsApp link within the story.  

    For e.g- Open the link chain and enter the URL:

    api.whatsapp.com/send?phone=Your number (followed by your phone number in the international format)

    View the published story and save the story as an Instagram Highlight.

    Name the highlight Chat on WA or something similar.

    Building a contact list

    By converting leads through WhatsApp links, you no longer need to bid adieu to your customer after the order has been delivered. Instead, you can build a long-term relationship.

    Through this method, you can optimize your contact list and even import all the contacts to a CRM and send messages to your customers in bulk. This way, once the prospect has approached you via Instagram, you can save their contact details and directly engage with them even after their order has been successfully delivered.

    Seamless user-experience

    A grave concern of customers before buying a high-end product: What if it doesn’t work well? People are anyway skeptical about the purchase, and having no provision for direct communication makes the decision-making process even harder.

    By converting your leads through WhatsApp, your customers rest assured that the brand will be just a message in case of any dispute with the product quality. You can automate customer support queries in case of high sales.

    You can also leverage WhatsApp list messages and custom replies to address FAQs with a faster response time and use the opportunity to strike a meaningful conversation with your customers throughout the journey.

    Maintaining retention span

    With dozens of new products launching every day, it is tough to maintain your audience’s retention span. They make one scroll on Instagram, and boom, another brand is displaying their ad. What to do in this scenario?

    Once you’ve enticed the prospects through your product offerings on Instagram and redirected them to WhatsApp, half of your work is done. Now, you need to provide them regular updates regarding their order and give them a reason to buy from you again.

    Send feedback forms, give intimation regarding new product launches and build a strong relationship that increases their retention span.

    While you do that, make sure:

    • You keep the communication short and to the point
    • Don’t spam your customers with frequent messages
    • Reinforce your messages with videos, pictures, social proofs, etc. wherever required
    • Make it personalized and quirky

    Upsell and cross-sell

    WhatsApp has an incredible open rate of 99%. Once the prospect has bought any of your product/services, you can send(after getting their permission) product catalogs, new launch details, discount offers, and upsell or cross-sell your products.

    For instance, if you’re sending them order updates, use the opportunity and recommend other products to them. The idea is to use what they have already purchased as an indicator to know what else they might be interested in.

    Here’s an example of such a message focused on cross-selling:

    Hey Priyanka,

    Your black dress has been delivered. Hope it looks great on you!

    But, we think your picture-perfect look would be incomplete without our perfect pair of heels. Click on the link below and check out our latest collection of heels available at a 10% discount with express delivery.

    This way, you would know their preferences and also get a chance to sell your other products to the same customer base.

    Building a sustainable brand

    Compared to simply adding your website link in the bio where your prospects can leave a message via a form or email, putting your WhatsApp link redirects them to an opportunity to receive a response from you instantly.

    Your response and brand loyalty go hand in hand. According to a recent report from Gartner, customers are more likely to stick with a brand long-term when their service expectations are met.

    This signifies that if your communication is top-notch, you can get an influx of leads into your inbox and recurring purchases–thereby building a sustainable brand. So, build a robust and quick communication system through WhatsApp and strike while the iron is hot to en-cash the opportunity and maintain their attention while it is still fresh.

    Efficient buying process

    With social commerce on a boom, Instagram has become a HubSpot for generating sales. Over 130 million users engage with shopping posts on a monthly basis, proving that this app is useful for driving both product awareness and sales.

    However, selling is just the tip of the iceberg to being in the game for the long term. You need to provide a seamless user experience and solve any of their objections quickly before they move on to another brand. And diverting your traffic to WhatsApp helps with that.

    Through WhatsApp, your customers can communicate with your brand, send in their queries, and make the purchase–all in relatively less time. This makes the entire buying process more efficient and transparent.

    Conclusion

    Holding a stellar value proposition for your brand would all be in vain if you don’t provide an eccentric customer experience. And placing a WhatsApp link on your Instagram profile does precisely that. You no longer need to scout for another messaging platform or chase potential customers through DMs to close the deal. Just add the link-generating feature; if your price and offering excite your prospects, they’ll directly reach out to you.

    The feature also creates credibility and trust for your brand because:

    • They feel a direct connection as WhatsApp symbolizes a personalized form of marketing
    • They can chat with your brand–that gives them a sense of security for investing their money at a credible place

    Moreover, with the tracking function, you can track the efficacy of this feature and use the metrics as a base for making decisions related to advertising budgets, branding, and inventory. Whether you’re a small business owner or a well-established brand, converting Instagram leads through WhatsApp will be an effective investment for you.

    FAQs

    1- How to create a click-to-chat link for WhatsApp?

    You can create click-to-chat link,  by using the following link, entering the WhatsApp phone number after the ‘=’: api.whatsapp.com/send?phone= .

    2- How one can use WhatsApp for Business?

    WhatsApp business can be use for showcasing Product catalogue, communicate with others, provide good customer service.

    3- How do I create WhatsApp QR code for ?

    You can create WhatsApp QR code using free QR code generator by entering the country code without the + symbol, followed by the WhatsApp phone number.