If you’ve worked on projects or own a business you should know that it takes more than one tool to get the job done. Every service you use has a purpose and often you use all of them every day for getting your work done.
This might work just fine for you in the present, but as you scale it’s a fact that you’ll get slowed down. Managing all these different services individually affects your productivity and adds to stress. This is the very reason ClickUp was made. ClickUp is an all-in-one productivity and team management platform that aims to organize and deliver your tasks exactly when you need them.
Think of it as a hub for streamlining notifications and emails from services you already use onto a central platform. ClickUp also has the functionality to import all your data from popular productivity platforms you’ve used in the past. This makes switching to ClickUp a whole lot easier.
It is packed with features to help you organize and boost your workflow. No wonder that it’s the fastest-growing productivity platform. The best part about the service has to be that it offers most of its functionality for free.
Now, with the introduction of ClickUp 3.0, users can enjoy an even more streamlined and efficient task management experience.
ClickUp is your all-in-one work companion, designed to simplify your tasks and boost collaboration. It goes beyond mere task management, offering features like document creation, reminders, goal tracking, calendars, and even an inbox – all neatly organized in one place.
ClickUp isn’t a one-size-fits-all solution; it’s customizable to suit and fit the unique needs of any team. This platform makes it easy for everyone in your team to plan, organize, and collaborate seamlessly. ClickUp is just like a well-organized platform where teams can efficiently manage their work without the trouble of juggling multiple apps.
ClickUp 3.0 is the latest upgrade offered by ClickUp. It’s not just an upgrade; it’s a whole new way to make work easier. It’s faster, simpler, and works better, giving it a fresh new look and feel. The app now runs twice as fast, tasks and lists show up three times quicker, and searches happen five times faster.
ClickUp 3.0 brings cool features like the Global Action Bar, Task Types, Task Views, and a better Mobile App. It also offers its users 99.9% reliability. Simply put, ClickUp 3.0 is meant to make your work easier and help you and your team get more done without much hussle.
Key Features in ClickUp 3.0
Below are the prominent features offered by ClickUp 3.0:
Unmatched Reliability and Performance: ClickUp ensures your projects have a strong foundation with unparalleled reliability and performance. It’s your go-to platform for robust project management.
Inbox 3.0: Experience the all-new Inbox 3.0 in ClickUp, where notifications are displayed in real-time and intelligently organized by priority. This allows you to stay effortlessly on top of your tasks.
Universal Search: Swiftly locate files not only within ClickUp but also across other apps and your device. The Universal Search feature makes finding essential information quick and seamless.
Customizable Task Types: ClickUp 3.0 empowers you to create new task types, allowing full representation of anything you need to manage—from accounts to cases, backlog items, and more.
Revolutionized Home: The home interface in ClickUp 3.0 has undergone a revolution. Now, you can enjoy a personalized dashboard that prioritizes critical tasks.
ClickUp 3.0
More Features of ClickUp
ClickUp is simple, clean, and concise in the way it delivers information. The platform has a hierarchal structure to keep things precise. Everything from projects and departments to files and folders has its place.
ClickUp supports over 1000+ integrations with services like Google Cloud, GitHub, Amazon Alexa, etc. These make sure that you can work with the services you already use right within ClickUp. The individual features are vast and take getting used to, but here’s a list of the best features of the platform:
Everyone on a team has their own style of preferences and choices. When working with a team of employees in a business the small things can have a big impact on team performance.
ClickUp has been made with this in mind as it offers a highly customizable platform. Everything from the aesthetics to what integrations you see can be changed. The main window allows you to select between view types depending upon what you prefer.
You can even embed your own custom view if none of the selections appeal to you. Views function as the main window of the platform. It’s what you first see when you open it and its purpose is to give you the information in a glance.
When it comes to functionality, you can select only what you want to see. The platform being feature-packed can get a little overwhelming at times. But with the ability to hide certain features, you can make use you only see and use what concerns you. The platform also lets you create custom wikis and documentation for anything that might require it.
Different types of views supported by ClickUp
2. Personal Inbox
The most difficult part when working with multiple services has to be keeping track of notifications from all of them. This is repetitive and often gets stressful. ClickUp has its own internal inbox where you get notified about everything related to your tasks.
Be it reminders, pending tasks, or messages from other team members, you can see it all in one single inbox. The inbox also supports notifications from integrated services that you use.
This makes sure that you never miss a task or any piece of information you might need. Since the platform is highly customizable, it allows you to set restrictions for your inbox as well. You have the option to set it up so that you only get notified about what concerns you. The personal inbox is one of the notable features of the platform.
3. Taskbar
If you’ve ever used Windows 10 you must know how convenient the taskbar is. It lets you switch between all open apps and windows quickly and at any time. ClickUp has its own taskbar that works through the app. You can see all your windows and switch with ease.
You also can pin your most used window to the taskbar for quicker access. Small features like these boost your productivity without you even knowing it. Realistically it’s true that small changes and the tools you use help you run a successful business.
Commands are an easy way of getting things done. Think of these as shortcuts that speed up your workflow. Wherever you are within the platform you have the choice to use commands while typing things down.
You can use commands to insert custom fields, dates, embeds, etc. If you’ve ever used the command shell in windows or mac you know how convenient commands are. Instead of having to type up entire sentences or clicking the toggles with your mouse, you can do it all with your keyboard.
Commands in ClickUp
5. Real-time-chat
ClickUp has a built-in real-time chat functionality allowing members of your team to communicate with ease within the platform. The chat system supports everything from pictures and videos to files and embeds. Having a built-in chat system within a productivity platform is quite beneficial.
Chat Functionality in ClickUp
The need to maintain an active presence on different platforms for communication is eliminated with the real-time chat in ClickUp. Communication platforms being an obvious part of business tools, this feature is truly useful.
ClickUp Pricing
Allowing access to most of its proprietary features for free, ClickUp has managed to attract a bunch of users. However, it’s important to note that the free plan has a 100 MB storage limit.
If your business or project deals with big resources, the free plan is not going to cut it. The Unlimited plan is available at $10 per member per month, which is darn affordable when you think about the features you get. The $7 unlimited plan offers unlimited storage, dashboards, and integrations with guests and permission configuration as a bonus.
Besides the Unlimited plan, it also offers a Business Plan at $19 per member per month. This plan is the most suited for mid-sized teams. ClickUp also offers an Enterprise plan, best suited for large teams. You can contact ClickUp’s sales team for the pricing of the Enterprise plan.
If you’re on the lookout for a productivity platform that brings together the features of several others then ClickUp is right for you. The pricing being affordable its no doubt that the platform is continuing to grow, with businesses switching to ClickUp every day. Still feeling doubtful? Well, nothing is stopping you from making a free account and trying out the platform right now to know whether it suits your purpose.
FAQ
Is ClickUp secure?
ClickUp web applications are encrypted over 256 bit SSL and all data for ClickUp is encrypted using AES-256 encryption.
Is ClickUp free?
Yes, ClickUp offers a free plan with no time limit, offering unlimited projects and unlimited users.
Which companies use ClickUp?
Partipost, Angry Ventures, kraken, FLUX, y42, Cookly, Teukoo, and LUGGit are some of the companies that use ClickUp.
Zoho mafia refers to the group of companies that were founded by former Zoho employees. Zoho was founded in the year 1996 by Sridhar Vembu and Tony Thomas in Pleasanton, California; it was initially known as Advent Inc. and later renamed Zoho Corporation in the year 2009.
Vembu began his entrepreneurial venture from a small apartment room in Chennai, partnering with Tony Thomas, who specialized in Network Management. Zoho’s headquarters in Perungudi, Chennai, began its journey by building software products in the 1990s. The company focuses on building web-based applications and software products.
Here are some of the companies founded by Ex-Zoho employees or Zoho Mafia:
Company Name
Founder
Freshworks
Girish Mathrubootham
Chargebee
Krish Subramanian
Hippo Video
Karthi Mariappan S
Facilio
Prabhu Ramachandran, Rajavel Subramanian, Krishnamoorthi Rangasamy, and Yogendra Babu
Zoho is an Indian multinational company that specializes in software development, cloud computing, and web-based business tools. Their first and most successful product is Zoho CRM, launched in 2005. Since then, Zoho CRM has reached its 1 million user milestone in the year 2008. The company has grown to become a leader in the SaaS industry and has over 100 million users globally. On Republic Day, celebrated on January 26th,2021, Sridhar Venmbhu was granted the Padma Shri Award for his contributions to Zoho and Atmanirbhar Bharat campaign. According to Forbes, Sridhar Vembu’s net worth of $3.75 billion makes him the 55th richest person in India.
The term ‘Zoho mafia’ has to do with the former employees of Zoho who began their entrepreneurial journey after working at Zoho. Zoho mafia is an outfit that creates jobs directly and indirectly in Chennai. It is a vital part of the Indian software industry as it not only creates jobs but also inspires future entrepreneurs.
With revenue of more than $153.55 Mn in Q3-2023, this outfit is quickly turning Chennai into a breeding ground for deep-tech startups, said Girish Mathrubootham, a former Zoho employee who quit Zoho to start his venture called Freshworksin 2010. Since its inception, Freshworks has grown to become a global leader in software products built for small and medium-scale businesses for cloud-based business software, earning a majority of the revenue in North American and European markets. It generated $545 million in revenue in 2023.
Freshworks Annual Revenue
Freshworks is the first Indian SaaS company listed on the Nasdaq Stock Exchange. The growth of Freshworks has been exponential. The market capitalization of the company in 2023 is $5.38 Billion. The company launched Freshdesk in 2010 to engage customers with customer support and sales. It then rebranded to Freshdesk to launch other SaaS tools like Freshmarketer, Freshsales, etc., which help entrepreneurs in Customer Relationship Management.
Chargebee is a SaaS subscription billing and revenue management software that powers end-to-end recurring billing services for subscription businesses. It helps in automating subscriptions, billing, invoicing, and payments, as well as provides other key metrics and insights into the subscription business.
Hippo Video – Easy-To-Use Video Solution for All Your Business Needs
Co-Founder & CEO
Karthi Mariappan S, Nilamchand Jain
Founded in
2017
Headquarters
Chennai, Tamil Nadu, India
Karthi Mariappan S | Hippo Video Co-Founder & CEO
Hippo Video is an online video recording tool that provides an easy-to-use video solution for all your business needs. With Hippo Video, you can capture, record, edit, share, and store screen captures. It lets us record video from the desktop screen or the webcam with a click of a button.
Hippo Video lets you automate your entire sales process to send personalized videos at scale. It delivers customized email campaigns to help you get more leads, drive sales, improve customer retention, and expand your brand reach.
Facilio – Changing the Way Buildings Are Managed
Founders
Prabhu Ramachandran, Rajavel Subramanian, Krishnamoorthi Rangasamy, and Yogendra Babu
Founded in
2017
Headquarters
Chennai, Tamil Nadu, India
Facilio Founders
Facilio is an AI and ML-powered data-driven property operations software that helps real estate owners and operators get hard-to-access building data, optimize building performance, and build operations across real estate portfolios towards a data-centric and driven model of operation.
Survey Sparrow – Turn Surveys Into Conversations
Founder & CEO
Shihab Muhammed
Founded in
2017
Headquarters
Palo Alto, CA 94306, United States
Shihab Muhammed | Survey Sparrow Founder & CEO
Survey Sparrow is an omnichannel experience management platform that helps drive employee engagement and customer experience through the use of surveys. A conversational interface helps you deliver surveys in a chat-like experience and increase completion rates by up to 40% with the use of a mobile-friendly and highly engaging experience.
This omnidirectional approach helps you reach your audience faster. This platform delivers many solutions to measure the loyalty of your customers and employees alike through NPS surveys, 360 surveys, chat-like surveys, and classic surveys.
Ulektz – Delivering a Digital Learning Experience
Founder & CEO
Dr. Sadiq Sait M.S
Founded in
2016
Headquarters
Chennai, Tamil Nadu, India
Dr. Sadiq Sait M.S | ULektz Founder & CEO
ULektz is an EdTech SaaS Startup founded in the year 2016; it provides a wide range of resources for education, employability, and employment opportunities to higher education students. ULektz offers an ecosystem to connect students, educators, and all other stakeholders of higher education and provide them with curated quality resources and services for enhancing education, skills, and careers.
They also help drive a digital learning experience by providing mobile apps (Cloud-based educational ERP software) to help colleges and universities leverage innovative technologies.
B2Brain – Offers Lead Intelligence Software
Co-founders
Sridhar Ranganathan and Karthik Mahadevan
Founded in
2020
Headquarters
Wilmington, United States
B2Brain Co-founder and CEO | Sridhar Ranganathan
Founded in 2020, B2Brain is the sales team’s companion for automated account intelligence. You can automate account research to focus on opening accounts, building pipelines, and creating opportunities. You can get Intel, Talking Points, and Leads directly in your CRM/SEP. Using B2Brain, you can accelerate outbound sales with contextual information on your leads and accounts.
It is trusted by enterprises such as Auditoria, Capillary, Evolv, Salesloft, Flutura, and others globally. It integrates with leading CRMs, SEPs, and Collaboration tools such as Salesforce, Salesloft, Slack, MS Teams, Freshworks, Zoho, and more.
Edmingle – Build Your Online Teaching Empire
Founders
Gaurav Doshi, Harshit Sharaff
Founded in
2016
Headquarters
Bengaluru, Karnataka
Gaurav Doshi | Edmingle Founder & CEO
Edmingle is a SaaS-based LMS platform for educators, colleges, and coaching institutes. It allows educators to design personalized courses, create exams, quizzes, exercises, and assignments, have conversations, and track student performance across subjects and courses. Teachers and administrators can send real-time notifications to students and parents for real-time monitoring and feedback. It also has marketing capabilities built in to boost student registrations and marketing for coaching institutes. It has an app for both Android and iOS devices.
Tart Labs – Crafting Innovative Software Solutions
Founder
Gowtham Raj
Founded in
2014
Headquarters
Coimbatore, Tamil Nadu
Gowtham Raj | Tart Labs Founder
Tart Labs is a leading software development company headquartered in Coimbatore, India. The company was founded in 2014 with a vision to revolutionize the software industry. Since then, Tart Labs has grown exponentially and has become a trusted partner for businesses of all sizes across the globe.
Tart Labs offers various services, including mobile and web application design and development, enterprise applications, cloud consulting, and cybersecurity solutions. The company’s team of experienced and skilled professionals is passionate about creating innovative and user-friendly software solutions that meet the specific needs of their clients.
Voonik – Fashion for Every Woman
Founder
Sujayath Ali and Navaneetha Krishnan
Founded in
2013
Headquarters
Bengaluru, Karnataka
Sujayath Ali and Navaneetha Krishnan | Voonik Founders
Voonik is an online marketplace for women’s fashion. It offers a wide range of products from over 10,000 brands, including apparel, footwear, accessories, and beauty products.
Voonik’s mission is to make fashion accessible and affordable for every woman. The company uses technology to provide its customers with a personalized shopping experience. Customers can create profiles and specify their style, size, budget, and preferences. Voonik then uses this information to recommend products that are likely to interest the customer. The company has been growing rapidly in recent years. 2017, the company raised $20 million in funding from RB Investments. Voonik is now one of India’s leading online marketplaces for women’s fashion.
Securden – Secure Your Privileged Access, Protect Your Most Critical Assets
Securden is a leading provider of privileged access management (PAM) solutions. PAM is a critical security discipline that helps organizations protect their most sensitive data and systems from unauthorized access. Securden’s solutions provide comprehensive features to help organizations manage and control their privileged accounts and passwords, monitor and control privileged access to systems and applications, and assess and mitigate the risks associated with privileged accounts.
Startpix – Fueling Digital Transformation With Content and Personalized Commerce
Founders
Mohammed Yasar Ibrahim
Founded in
2018
Headquarters
Chennai, Tamil Nadu
Mohammed Yasar Ibrahim | StartPix Technologies Founder
StartPix Technologies is a Chennai-based digital transformation company that delivers content and personalized commerce solutions, fueling the transformation in digital experiences.
StartPix Technologies offers a wide range of services, including digital commerce, content management, customer relationship management (CRM), and enterprise resource planning (ERP). The company helps businesses to build and manage their online stores, create and manage their content across all digital channels, implement and manage CRM systems to improve customer engagement and loyalty and implement and manage ERP systems to streamline their operations and improve efficiency.
Docupilot – Automate Your Documents to Grow Your Business
DocuPilot is a document automation and generation software that helps businesses create and manage documents more efficiently. It allows users to create dynamic documents from intelligent templates and data and send the created documents as email or to their favorite apps like DocuSign, Dropbox, Zapier, etc. DocuPilot can generate PDF or Word documents from Google Forms response, Google Sheets, Jotform, NinjaForms, Salesforce Leads, and other sources.
DocuPilot is a cloud-based solution, so it is accessible from anywhere with an internet connection. It is also easy to use, with a drag-and-drop interface and pre-built templates for common documents. DocuPilot is affordable and offers a free trial, so businesses of all sizes can try it before they buy it.
Conclusion
In conclusion, there are various companies founded by former Zoho employees. With experience working in Zoho combined with their engineering knowledge, they have developed many successful products hailing both Indian and Overseas markets in the niche technology segment of cloud-based applications across various industry verticals. They also help each other to thrive in the SaaS marketplace by providing their services to one another.
FAQs
What does Zoho do?
Zoho is a web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing, and other applications. Specific needs of the businesses can be met through Zoho.
Who is the founder of Zoho?
Sridhar Vembu is the founder and CEO of Zoho.
When was Zoho founded?
Zoho was founded in 1996 by Sridhar Vembu and Tony Thomas.
In a rapidly evolving financial landscape, the debt collection industry in India faces unique challenges and opportunities. Historically characterized by manual processes and a lack of comprehensive regulations, debt resolution in the country has been ripe for transformation. Rishabh Goel, Co-founder, and CEO of Credgenics, sheds light on how his company is leveraging cutting-edge technology to revolutionize debt collection practices, reduce non-performing loans, and drive efficiency in this exclusive interaction with StartupTalky.
StartupTalky: What are the biggest challenges facing the debt collection industry in India today?
Mr. Goel: Historically, debt resolution practices in India have remained overlooked and disregarded for several reasons. Despite modern technology adoption propelling various facets of the banking industry forward, this particular area has lagged behind in modernization. It is commonly perceived as a back-end operation driven by manual efforts, utilizing bulk strategies, operating with isolated expert teams, and lacking an integrated approach. The available technological solutions have followed a disjointed and piecemeal approach, failing to address the broader industry-wide goals. Additionally, there exists a cultural barrier surrounding debt collections, as society tends to shy away from openly acknowledging and discussing financial challenges. Debt and financial difficulties are often considered private matters, and seeking professional assistance for debt resolution can sometimes be viewed as a sign of inadequacy or failure.
Until recent years, the debt resolution industry lacked comprehensive regulations and oversight. This absence of oversight led to borrower concerns and unethical practices being adopted by some service providers, further tarnishing the sector’s reputation and public perception.
StartupTalky: How is Credgenics using technology to revolutionize the debt collection industry in India?
Mr. Goel: Credgenics is a pioneer in embracing AI and ML capabilities and the power of digital to create new-age technology solutions for the debt collections industry. The insights from ML models in the Credgenics platform provide actionable insights on borrower segmentation, behavioral patterns, risk-based strategy, and the efficacy of digital engagements by analyzing past data. This helps equip the collections teams with the right input for making informed decisions, making the collections process more efficient, personalized, humane, and productive. With tailor-made automated communications across multiple channels, on-demand scale-up capabilities, and adopting human-like interactions through multilingual bots, the collections processes are becoming faster, more transparent, customer-centric, and modern.
Credgenics has ensured that lenders’ debt collection processes align with both rapidly evolving business needs and regulatory frameworks. With extensive controls in place, lenders can monitor and track compliance and adherence to business practices easily.
Credgenics will continue to leverage the latest technological developments to provide its customers with the most effective collections management solutions, ensuring strict compliance with rapidly evolving regulatory requirements, and enhancing customer experiences and engagements during the collections phase.
StartupTalky: What are the key benefits of Credgenics’ platform for lenders and borrowers? How is Credgenics helping lenders reduce their non-performing loans (NPLs)?
Mr Goel: The future of collections is digital-first and data-driven. Over the past decade, the financial services sector has evolved tremendously, thanks to developments such as wider access to smartphones, deep internet penetration, simpler digital payments, seamless data sharing, focus on financial inclusion initiatives, and the rapid rise of FinTechs. There is a need to align strategies in light of these developments and transform the collections processes overall. Debt collections is a crucial area, that has lagged in the transformation curve, and Credgenics is facilitating that change.
Credgenics has created an enormous impact on the lending ecosystem through its state-of-the-art integrated collections technology platform, which allows lenders to digitize and manage their end-to-end recovery workflow – including communications, strategy, field operations, litigation, billing, payments, and reconciliation – from pre-due stages to various delinquency buckets and field collections to legal stages. Our SaaS-based specialized technology platform and data-driven approach have enabled us to reimagine these processes for lenders and help them get future-ready when it comes to debt collections.
Credgenics currently works with more than 100 customers and has managed an overall loan book worth USD 47 Billion in Financial Year 22. So far, the firm has managed 40 million retail loans overall and sends out 60 million digital communications every month. With Credgenics, lenders have increased resolution rates by 20%, improved collections by 25%, reduced collections costs by 40%, reduced collections time by 30%, and improved legal efficiencies by 60%.
Collections processes of the future will be automated, digital, and will become a lot more touchless. A substantial portion of collections can easily happen via completely digital mode. Personalization and regionalization in strategies and relying on data-backed insights can make a lot of difference in the collection’s outcomes. Human efforts have proven to be much more effective when aligned with complex stages, while routine and repetitive tasks can be easily managed by machines. Machine Learning models are extremely useful in identifying gaps, improvement areas, and the impact of mitigation efforts over a period of time. Credgenics is using the latest technological capabilities to provide its customers with the most effective collections management solutions, help them with complete adherence to rapidly evolving compliance requirements, and enhance customer experiences and engagements during the collections phase.
StartupTalky: What role do you see technology playing in the future of debt collection in India?
Mr. Goel: As the debt collection industry evolves, technology is expected to play a crucial role in driving the entire narrative for reimagining debt collections. Lenders are beginning to realize the positive impact that this transformation can have on their businesses, and Credgenics is at the forefront of this change. With new lending business models gaining ground, digital loans rising in demand, and instant loan approvals being preferred, debt collections for such loans require a modern approach backed by robust technology. Our proprietary tech tools and data-driven approach have enabled us to create an effective communication channel with borrowers, increasing loan recovery rates and reducing collection costs.
In the future, collection processes will undergo significant automation and digitalization, aiming to minimize human involvement. We strongly believe that a substantial portion of collections can be efficiently conducted through digital channels, and the customization and fine-tuning of these processes can greatly impact the outcomes. Human efforts can be better directed toward complex stages, while routine tasks can be effectively managed by machines. The utilization of data-driven insights will play a crucial role in identifying areas for improvement, focusing on key aspects, and implementing mitigation strategies. Credgenics remains committed to harnessing the latest technological advancements to provide our clients with highly efficient collections management solutions. Our goal is to ensure strict compliance with rapidly evolving regulations while enhancing customer experiences and engagements throughout the collections process.
StartupTalky: What are your top priorities for Credgenics in the next 12-24 months, and how do you plan to expand your business internationally?
Mr. Goel: Over the next few months, we will continue to invest in adding new capabilities to our solutions based on the evolving business needs of our customers. We plan to expand our business operations in other countries in Southeast Asia, and we will be incorporating the regional requirements as well. We are also looking at solving the collections-focused challenges of related industry segments where strong synergies exist.
The government of India’s various initiatives and policies facilitate the growth of startups in India. Experts believe that government policies have made accessing capital easier.
India is now a booming economy for startups to prosper. Much of the credit goes to the Government of India for taking suitable initiatives to make the country a safe home for Indian startups to thrive. The recently concluded G20 summit has promised to facilitate global collaboration and raise a whopping $1 trillion by 2030, hence, Indian startups can see the Sun shining bright for long enough to give them the space and time to “frost themselves”’.
It doesn’t matter which sector your business is catering to, whether it’s fintech, SaaS, or prop-tech; government initiatives serve businesses as a whole. This provides them with the opportunity to grow and meet the needs of not only people in the metros but also those in Tier 2, Tier 3 cities, and smaller towns.
Kanika Bali, Partner, Optimyze Finance LLP, stated that India’s startup ecosystem has been on an unprecedented growth trajectory, establishing itself as the third-largest startup hub globally. With over 99,000 DPIIT-recognized startups spread across 670 districts as of May 2023, India’s prowess in innovation and entrepreneurship is undeniable. This remarkable achievement is not confined to a single sector, with startups emerging in 56 diverse industrial sectors, showcasing the nation’s versatility and dynamism.
Ms. Bali also added that one of the standout achievements of government policies is the exponential growth in funding, reflecting investor confidence in India’s startups. Over the period from 2015 to 2022, there has been a staggering 15-fold increase in total startup funding. This infusion of capital has catalyzed innovation, enabling startups to scale and address critical challenges across various sectors.
Jitender Ahlawat, Founder and Managing Partner, of HJA & Associates, said, “The legal environment for businesses has been greatly simplified thanks in part to the ‘Startup India’ program, which was introduced in 2016. It provides tax breaks for three consecutive financial years out of its first ten years since inception in order to lessen the financial strain on new startups and increase their appeal to investors. The program also makes it simpler for businesses to get cash by facilitating access to funds through programs like the Fund of Funds for Businesses (FoF) and credit guarantee schemes.”
StartupTalky interacted with entrepreneurs and experts from a range of industries and the government has been praised for its various startup-friendly initiatives and policies.
Mr. Saurabh Vohara, Founder and CEO, of ALYF, praised the government initiatives like Startup India and Digital India as these initiatives have given investors the trust and confidence to invest in startups.
He said, “The government’s supportive policies have been instrumental in ALYF’s journey to democratize holiday home ownership in India. Initiatives like Startup India and Digital India have given investors trust and confidence to back startups like us who are trying to solve real estate challenges through technology and AI. We believe that further enhancements to government policies including tax incentives, streamlined approvals for new project launches, and joint research initiatives will definitely continue to foster innovation and drive economic growth in the real estate startup sector.”
Dr. Nikhil Sikri, CEO and Co-founder, Zolostays, said, “The government’s decision to implement 12% GST on PG and student housing for rates less than Rs 1,000 per night and 18% for others is a progressive move that promises to bring greater clarity and efficiency. We strongly believe that this step has enhanced compliance, reduced the prevalence of unscrupulous practices, and ultimately resulted in a more sustainable co-living and student housing ecosystem.”
Moreover, he also mentioned that the government initiatives in research and startup incubation serve as the cornerstone of informed decision-making in the real estate sector. Through rigorous analysis and data-driven insights, the government has steered the course of housing policies, urban planning, and market regulations, ensuring affordability, sustainability, and economic stability. These initiatives have fostered equitable housing solutions.“We are committed to offer our patrons with high-quality, affordable co-living accommodations, and we are positive about the government regulations that will aid to further enhance an organized ecosystem,” Dr. Sikri added.
Hardware-tech
Pramod Kathuria, Founder and CEO, of Easiloan, mentioned that there needs to be a balance between support and oversight. He said, “To boost startup growth in India, government policies should focus on enhancing funding accessibility through grants and tax incentives, simplifying regulations, and promoting education and research. Favorable international trade agreements and entrepreneur-friendly visas should also be prioritized for global expansion. Striking a balance between support and oversight is key.”
Fashion
Ms.Varija Bajaj, Founder of Office & You, Lela, and Varija Design Studios, shares that the support provided by organizations like Startup India and Invest India has been truly remarkable. They have gone above and beyond in their efforts. The incentives for startups, the invaluable mentorship, and guidance on investments have been nothing short of brilliant.
“I believe these initiatives have led to the establishment of numerous incubation centers and have transformed the mindset of individuals who previously might not have considered investing in startups,” she added.
Lending-tech
Mr. Bhavik Vasa, Founder and CEO, of GetVantage, while talking about the credit deficit in the Indian SME sector mentioned that the recent government allocation announced in the Budget 2023 would foster the growth of small businesses.
He said, “In recent budget sessions, the government has allocated substantial capital for priority sector lending and introduced corporate guarantee schemes to fuel the growth of small businesses. There is a strong awareness of the need to support these sectors to achieve the goal of becoming a $5 trillion economy. This involves identifying the importance of these sectors at the government and Finance Ministry levels, along with the active participation of industry players. The government’s efforts are aligning well with the growing importance of small businesses and startups in India, and there is a significant amount of capital earmarked for these sectors.”
Mr. Rajarshi Bhattacharyya, Chairman and Managing Director of ProcessIT Global, said. “If your startup is performing well for three years, you become eligible for tax exemptions. It can hardly get better than this. The ecosystem is designed to support your growth. The government, in collaboration with organizations like NASSCOM, organizes various mentorship programs under the Startup India initiative, providing people with invaluable guidance and support.”
He also mentioned that among the top 15 cities globally for startups, three of them are in India – Bangalore, Mumbai, and Delhi NCR. This is a testament to the encouragement the government provides for individuals to become entrepreneurs, break free from mundane jobs, and pursue innovative ideas. Access to funding is available, and Indians are known for their brilliant minds. Mr Bhattacharyya also added that the policies have been established to enable startup companies to participate in large government tenders without needing to provide Earnest Money Deposits (EMDs). Membership in the Startup India scheme takes care of your credentials, eliminating the need for Pre-Qualification (PQ) criteria.
Fintech
However, in order to further boost startup growth in India, Ajit Thomas, Co-founder and CMO, of Cavli Wireless, said that the government should streamline regulatory processes, making it easier for startups to register and operate.
“Reducing bureaucratic red tape can expedite business launches. Additionally, tax incentives for early-stage startups can alleviate financial pressures. Enhancing digital infrastructure, especially in Tier-2 and Tier-3 cities, will democratize entrepreneurial opportunities. Lastly, fostering stronger academia-industry linkages can spur innovation, while dedicated startup hubs can facilitate mentorship and networking. These changes can create a more conducive environment for startups to thrive and innovate,” he added.
Ms. Bali said, “One of the standout achievements is the exponential growth in funding, reflecting investor confidence in India’s startups. Over the period from 2015 to 2022, there has been a staggering 15-fold increase in total startup funding. This infusion of capital has catalyzed innovation, enabling startups to scale and address critical challenges across various sectors.”
“The startup landscape in India has become synonymous with innovation, disruption, and boundless potential. The Indian government has paved the way for startups to thrive. These schemes provide financial support, access to resources, and opportunities for growth,” she added.
Recommendations to the Government
However, Mr. Ahlawat highlighted some specific changes to the government policies to boost the growth of startups. These include simplifying business registration processes, expanding tax incentives, improving access to finance, enhancing intellectual property protection, expanding research and development grants, investing in education and training, expanding startup incubators and accelerators, facilitating government procurement, extending support programs for SMEs, forming international collaboration partnerships, ensuring regulatory clarity, developing comprehensive data privacy regulations, introducing incentives for startups focusing on sustainability and green technologies, facilitating exit strategies, and expanding e-governance initiatives.
Garima Mitra, Co-Founder, of Treelife, also reminded that it is essential that India continues to streamline regulatory processes, improve access to capital, and enhance its education system to fully harness its innovation potential and sustain long-term economic growth.
As we look ahead, it is imperative for the government to continue its proactive approach, streamlining regulations, enhancing infrastructure, and strengthening academia-industry collaborations to ensure that the Indian startup landscape continues to shine brightly on the global stage. The future indeed holds boundless possibilities for innovation, growth, and economic prosperity in India’s startup ecosystem.
In the world of developing SaaS products achieving success relies heavily on a carefully planned strategy. This article presents eight steps that will serve as your roadmap guiding you from analyzing the market to providing support and updates. By following these steps you can create a SaaS product that not only fulfills customer requirements but also flourishes in an ever-changing market landscape.
Before diving into SaaS product development, it is crucial to conduct a thorough market analysis. Understanding the market landscape and identifying potential opportunities and challenges will set the foundation for your product’s success. Start by defining your target customer and their pain points. Analyzing your competitors is equally important. Identify their strengths and weaknesses, and pinpoint gaps that your product can fill. This research will help you define your unique value proposition and position your product effectively in the market.
Step 2: Define Your SaaS Product
Once you have a clear understanding of the market, it’s time to define your SaaS product. Start by outlining the core features and functionalities that address your target customer’s pain points. Prioritize these features based on their importance and feasibility. Consider conducting user research and gathering feedback from potential customers to validate your assumptions and refine your product roadmap. Additionally, define your monetization strategy. Will you offer different subscription plans? What additional services or features will be available for premium users? A well-defined product vision and monetization strategy will guide your development efforts and ensure alignment with your target market.
Step 3: Design the User Experience
User experience (UX) design encompasses the visual design, information architecture, and interaction design of your application. Start by creating wireframes and prototypes to visualize the user journey and test different design concepts. Make sure that your design is easy to understand, user-friendly, and meets the expectations of your target customers. Work together with UX designers and conduct usability tests to collect feedback and continuously improve. Providing a captivating user experience will not only attract and keep customers but also set your product apart, from competitors.
SaaS End-user Spending Worldwide
Step 4: Develop the SaaS Application
The development phase is where your SaaS product takes shape. Start by selecting the right technology stack that aligns with your product requirements and scalability needs. Take into account elements, like programming languages, frameworks, and cloud infrastructure. Break down the development process into sprints or iterations to ensure a systematic and iterative approach. Collaborate closely with your development team, providing clear requirements and specifications. Regularly review and test the application to identify and fix any bugs or issues. Embrace agile development methodologies to promote collaboration, flexibility, and continuous improvement.
Step 5: Implement Robust Security Measures
Security is a top priority for any SaaS product. As a custodian of customer data, it is crucial to implement robust security measures to protect sensitive information and maintain trust with your users. Start by conducting a comprehensive security audit to identify potential vulnerabilities. Implement encryption protocols to secure data at rest and in transit. Employ access controls and multi-factor authentication to prevent unauthorized access. Regularly update and patch your software to address security vulnerabilities. By prioritizing security from the early stages of development, you can build a secure and trustworthy SaaS product.
Step 6: Deploy and Test
Once your SaaS application is developed, it’s time to deploy and test it in a real-world environment. Set up a staging environment to simulate the production environment and test the application thoroughly. Conduct functional testing to ensure all features work as intended. Perform performance testing to assess the application’s scalability and responsiveness under various load conditions. Test the application on different devices and browsers to ensure compatibility. Additionally, gather feedback from beta users and conduct user acceptance testing to validate the application’s usability. Address any issues or bugs identified during testing and refine the application accordingly.
With a fully tested and refined SaaS product, it’s time to launch and market it to your target audience. Create a rounded marketing plan that encompasses aspects such, as digital marketing crafting engaging content actively participating in social media platforms, and optimizing your presence on search engines (SEO). Utilize your connections and collaborations, within the industry to generate excitement and entice customers. Additionally, you might want to explore the idea of offering a trial or freemium model to encourage users to give your product a try. Continuously monitor and analyze your marketing efforts to optimize and refine your strategies.
Step 8: Provide Ongoing Support and Updates
Launching your SaaS product is just the beginning. To ensure long-term success, it is essential to provide continuous support and updates. Set up a customer support system to address user inquiries and issues promptly. Regularly release updates and new features to keep your product competitive and meet evolving user needs. Gather user feedback and prioritize feature requests and bug fixes based on their impact and feasibility. Continuously monitor application performance and security and address any issues proactively. By providing exceptional support and continuously improving your product, you can build a loyal customer base and drive long-term growth.
5-Minute Breakdown: Software as a Service (SaaS)
FAQs
What is a SaaS software system?
Software as a Service (SaaS) enables users to access and utilize cloud-based applications via the internet. SaaS delivers a comprehensive software solution that you acquire through a pay-as-you-go model from a cloud service provider.
What are popular SaaS providers?
Popular SaaS providers include BigCommerce, Google Workspace, and Salesforce.
What are the primary advantages of using SaaS for businesses?
Primary advantages of SaaS for businesses include Cost-effectiveness, scalability, accessibility, automatic updates, and reduced IT burden.
In the realm of modern decision-making, the significance of data cannot be overstated. The advent of Business Intelligence (BI) platforms has revolutionized this landscape, providing a means to transform raw data into actionable insights. These platforms streamline the process by facilitating data collection and visualization in a singular, consolidated space. Deloitte’s research underscores the potency of data-driven choices, revealing that companies embracing such decisions are 59% more inclined to act upon their analytics findings and an impressive 77% more likely to achieve their business objectives.
In the ever-evolving marketplace, a plethora of BI platforms saturates the scene, spanning the gamut from highly technical and intricate tools to intuitive and elegantly simple solutions. Navigating this spectrum necessitates a careful evaluation of your SaaS company’s unique needs, including your data ecosystem, sources of information, and authorized data consumers.
To guide you on this journey, here we have curated a selection of 10 highly regarded and diverse BI tools. Keep reading to gain deeper insights into these transformative instruments.
What are Business Intelligence tools?
Business Intelligence tools refer to applications that proficiently gather and transform unstructured data from diverse origins such as literature, periodicals, documents, and images. These tools subsequently employ queries to distill valuable information from the processed data. Additionally, they play a pivotal role in analyzing data, facilitating its integration into reports and statistical visualizations. The versatility of BI tools extends to encompass an array of data analysis functions, encompassing enterprise reporting, mobile BI, real-time BI, and Software as a Service BI. This amalgamation empowers the creation of interactive dashboards, informative scorecards, and statistical software tailored for immersive data visualizations.
Advantages of BI Tools:
Employees can manage and optimize their Key Performance Indicator(KPI) through various real-time data sources and reports.
Monitoring and insights over revenue, losses and employee productivity is another key aspect of BI tools. Be it tracking metrics, alerting pitfalls or KPI analysis, these tools have it all covered.
Insights on customer behavior, interactions and feedback, BI tools help identify loopholes and flaws in your services, which can be further customized in accordance to the customers convenience.
BI tools enhance efficiency by providing a singular and accurate data source and hence data management is optimized.
Inaccurate data might lead to unforeseen repercussions. BI tools provide clean and quality data and hence help in generating precise reports.
Popular Business Intelligence (BI) Tools:
Discover the transformative capabilities, benefits, and key features of SaaS Business Intelligence tools that are propelling businesses toward success in a data-centric era.
Zoho, formerly known as Zoho Reports, is a self-service business intelligence and analytics tool allowing users to analyze their business data and create reports and dashboards. With this platform, organizational teams of all sizes can produce reports quickly without IT help.
Moreover, the BI tool employs a simple-to-use assistant, Ask Zia, leveraging artificial intelligence, machine learning, and language processing technologies. Zia enables enterprises to integrate analytics into their strategy and get valuable insights via vital performance indicator widgets and reports. The tool has made it easier for business teams to create reports with its intuitive drag-and-drop interface. Additionally, its cloud-based storage makes it easier for users to share data and reports efficiently.
Furthermore, Zoho Analytics is a great BI tool for several analytical operations, including gathering and combing data, crunching large datasets, and visualizing reports in the form of graphs, charts, summary views, or pivot tables.
Features of Zoho Analytics
Data Integration: This feature allows business teams to analyze their data from 250+ sources. They can connect their data from files, web URLs, databases hosted in-house or on the cloud, business applications, and more.
Data Preparation and Management: With Zoho Analytics, users can access a data preparation and management app named DataPrep, which allows for creating and managing data seamlessly.
Visual Analysis: Zoho Analytics offers a plethora of visualization tools, including charts, pivots, widgets, summaries, and tabular views, to create reports and gain insights.
Augmented Analytics: Users can leverage technologies like artificial intelligence, machine learning, and natural processing and generation to augment their data analysis and get quick insights.
Zoho Analytics – Self Service Business Intelligence (BI) & Analytics Software
Pros
With Zoho Analytics, users can access a powerful formula engine to create any type of calculations needed to assist in creating required reports.
The BI tool is governed by stringent Security Practices to keep business data safe and secure.
Easy-to-navigate smart assistant ‘Ask Zia’ allow the tool to centralize data collection and develop a 360-degree view of a company.
Organizational teams can scale the Zoho Analytics tool as the business grows.
Cons
Integrating Zoho Analytics for white-label/embedded use cases can be complicated.
The subscription pricing is per user versus per group of 5-10 users.
The platform lacks effective customer support.
Completely manual input with no smart tools to file forms.
BI visualization and reporting for desktop, web or mobile
Microsoft Power BI Pro
Microsoft Power BI Pro is the full version of Microsoft Power BI, meaning it provides the complete ability to use Power BI to create dashboards and reports and view, share, and use reports unlimitedly. This business intelligence tool gives users the option and ability to share business data, reports, and dashboards with many other users.
The Power BI Pro is licensed for each user. For instance, an organization with 20 employees will need 20 licenses of the tool to access its full capabilities. Furthermore, it’s a subscription-based platform costing approximately $9.99 per user per month. The plus point is organizational teams can try the tool for free for 60 days before purchasing the subscription.
Features of Microsoft Power BI Pro
Data Connection: The platform can get data almost everywhere with source connections like Excel, SQL, Text, PDF, Azure, Cloud, CSV, and on-premises data.
Data-Driven Collaboration: Microsoft Power BI Pro enhances collaboration by using team commenting. The tool also shares rich data visualizations and distributes findings to internal and external organization members.
Power Query and Power Pivot: Users can access Power Query in Excel and Power Pivot to edit the data in Power BI Pro.
Custom Visualizations: Power BI Pro has various built-in visuals to help users create dashboards and reports.
Pros
Business teams can embed Power BI visuals into applications (PowerApps, Teams, SharePoint, etc.)
The platform allows teams to create APP Workspaces and peer-to-peer sharing.
Users can navigate integration with other Microsoft solutions like Azure Data Services.
Power BI Pro enables users to share datasets, reports, and dashboards with other users of the same tool.
Cons
The platform doesn’t allow users to share reports and dashboards with non-Power BI Pro users.
Power BI Pro has a maximum data capacity of 10 GB per user, much less than the licensed tool.
The business intelligence tool has a limited daily data refresh limit of eight times per day.
Pricing Plans
Plan
Price
Power BI Pro (Per User)
₹ 785.30/user/month
Power BI Premium (Per User)
₹ 1,570.60/user/month
Power BI Premium (Per capacity)
₹ 3,92,257.40/user/month
Looker
Website
cloud.google.com/looker
Rating
4.5 out of 5
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
Best For
Data Exploration, Collaborative Analytics, Business Intelligence
Looker
Looker is a powerful business intelligence platform that helps business teams develop and share insightful visualizations to make informed business decisions. The BI tool is part of the Google Cloud Platform. It offers a user-friendly workflow, customized visuals, collaborative dashboards, and efficient customer support. Looker is completely browser-based, eliminating the need for installing desktop software.
With Looker, users can easily build a customized data exploration platform that makes their data accessible meaningfully and intuitively for the entire company. The platform leverages Data Modelling Language (DML) and incorporates a predefined framework. Looker helps business teams connect with multiple data sources and analyze data efficiently. Regardless of where business data is stored, this BI platform can allow business teams to access the most up-to-date version of their organization’s data. It’s a one-stop solution to visualize, analyze, and manage data.
Features of Looker
Integrated End-to-End Multiple Cloud Platform: Users can perform data analysis and visualization across Server, Google Cloud, AWS, Azure, SQL, Bigquery, on-premises databases, and more.
Embedded Data: The business intelligence tool supports embedded analytics and creates customized data experiences.
Advanced Workflow Development: Looker has a sophisticated workflow system allowing users to create reports and send them on a scheduled timeframe.
In-Database Architecture: With its In-database Architecture, the platform enables users to skip that ELT layer by directly connecting to their raw data.
Pros
The BI tool offers performant and scalable analytics on a real-time basis.
Looker is a browser-based platform, eliminating the need for desktop software.
Looker facilitates dashboard collaboration, allowing users to develop and publish out-of-the-box git integrations simultaneously.
Cons
Looker costs more than its alternatives, like Microsoft Power BI.
Coding in LookML is unavoidable, making it difficult to use by report developers having minimal experience with SQL.
Compared to Tableau, the platform doesn’t facilitate elegant visuals.
Pricing Plan
Looker offers custom pricing plans. Please visit official website to contact sales team.
Tableau
Website
www.tableau.com
Rating
4.6 out of 5
Free Trial
Available
Platforms Supported
Web
Best For
Data Visualization, Business Intelligence, Interactive Dashboards
Tableau
Tableau is a business intelligence suited introduced in the market in 2003. It comprises various products, mainly online data processing, visualization, and presentation tools. With Tableau suite products, users can connect to the data source and then fetch, format, visualize, share, and view data. The business intelligence platform mainly focuses on data visualizations among all these data analysis activities. Moreover, when it comes to use groups, Tableau can be used by data analysts and business users. The platform suite is divided into self-service tools for data analysts and managed tools for business users.
The plus point is that the analytical interface of Tableau requires almost negligible coding knowledge for data querying and creation. In addition, business teams can use Tableau to share information across the company with the help of dedicated servers. This suite allows users to access a toolset to manage their server, data, and meta-data.
Features of Tableau
Informative Dashboards: The BI tool dashboards combine visual objects, text, images, and many other components to present a comprehensive view of the user’s data.
Support Several Data Sources: With Tableau, users can connect to and fetch data from numerous sources, including local files, big data, spreadsheets, relational and non-relational databases, data warehouses, and on-cloud data. In addition, the platform supports several data connections, including Google Sheets, MemSql, Presto, Google Analytics, Salesforce, and many others.
Easy Collaboration and Sharing: Users can communicate with each other and exchange data in real time by utilizing Tableau. Data can be shared in the form of sheets, visualizations, dashboards, etc.
Advanced Visualizations: The platform allows business teams to create visualizations in the form of bar charts, pie charts, Buller charts, histograms, Treemaps, Gantt charts, Motion charts, Boxplots, and many others.
Tableau Tutorial For Beginners
Pros
Tableau can support complex computations, data blending, and dashboarding to help users create beautiful visualizations that deliver valuable insights.
The business intelligence tool can seamlessly handle millions of rows of data.
Tableau Dashboard facilitates a great reporting feature that allows users to customize dashboards, particularly for certain devices like laptops or mobile phones.
Cons
Tableau doesn’t offer scheduling or notification of reports. Therefore, users need to update the data in the back-end manually.
The parameters of this BI tool are static and allow users to select only a single value using a parameter.
Since Tableau is mainly a data visualization tool, users can process basic data.
Pricing Plan
Tableau offers custom pricing plans. Please visit official website to contact sales team.
Business Intelligence, Data Visualization, Cloud Analytics
Domo
Domo is a cloud-based business intelligence tool for large and small enterprises. The platform helps organizations collect and transform raw data stored across one or multiple databases into focused reports, graphs, and dashboards. Simply put, it provides users with direct, simplified, and real-time access to business data enabling business executives to make well-informed decisions with minimal IT involvement. Moreover, Domo integrates with various data sources, such as databases, spreadsheets, social media, cloud-based or on-premise software solutions, etc.
With this software-as-a-service (SaaS) platform, CEOs and managers can access dashboard-style data aggregators helping them track business operations quickly and painlessly. It started with a theme of connecting all the user’s data at the scale of thousands of connectors and trillions of rows of data. Furthermore, its simple drag-and-drop ELT process aid users in combining and transforming business data without requiring any coding knowledge.
Features of Domo
Reporting and Dashboards: The BI tool boasts 150+ chart types, 7,000+ custom map options, drag-and-drop ad hoc analysis, easily deployed dashboards, content creation, and shareable calculations.
Connect Data: With Domo, users can access over 1,000 pre-built cloud and on-premises connectors, custom connections via APIs, SDKs or Webhooks, multi-cloud, federated data, custom connectors, partitioned connectors, and more.
Data Transformation: Domo facilitates SQL dataflows (coded data flows), Magic ELT (drag-and-drop ELT flows), interactive dataset views, data science studio, interactive instance catalog, etc.
Security and Governance: In terms of security and governance, users can leverage data lineage, flexible security (from GGAC to content-based security with Domo PDP), UI and API-based user management options, trusted attributes, Domo stats, and more.
Pros
Domo is a mobile platform that allows executives to run their business via mobile phones, offering 24/7 data accessibility.
Users can integrate data from any source, including Google Analytics, email, cloud CRM, and more.
Business teams can directly connect social media data from multiple platforms to Domo to understand their online presence.
Domo provides easy access to information necessary for the executives to make well-informed business decisions, regardless of their expertise and knowledge.
Cons
Domo’s UI is not intuitive and simple enough, making it difficult for non-technical users to use the tool.
It’s expensive for small businesses.
It can be difficult for users to extract data from Domo.
Pricing Plan
Domo offers custom pricing plans. Please visit official website to contact sales team.
Sisense
Website
www.sisense.com
Rating
4.5 out of 5
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
Best For
BI & dashboard software for multiple, large data sets
Sisense
Sisense is an artificial intelligence-driven business intelligence (BI) software introduced in 2004. The tool is primarily used to simplify and analyze complex data, create visualizations, reports, and dashboards, and discover and share insights with enterprise decision-makers. Its easy-to-use drag-and-drop interface and interactive dashboard make it seamless for non-techies to prepare, analyze, and visualize complex datasets. Sisense infuses analytics into different streams of work business teams are involved in and creates a self-service experience to provide AI-based information to organizations.
The leading BI platform is ideal for companies with limited IT resources and experience with BIG data. Sisense includes data visualization, AI analytics, and data modeling. It facilitates multiple features like disaster recovery and attack surface monitoring, making it a scalable platform. With Sisense, managers can have a complete 360-degree view of the information across hardware, workstreams, and other infrastructure, enabling quick and informed decision-making.
Features of Sisense
Unlimited Dashboards: Sisense allows its users to create unlimited dashboards that can be easily shared with other users via email.
Single-Sign-On Authentication: The BI platform uses Single-Sign-On authentication, reducing password fatigue and increasing user productivity.
Tracking KPIs: With Sisense Pulse, users can keep track of the most critical KEY performance Indicators (KPIs) across multiple dashboards and build alerts.
Efficient Architecture and Big Data Analysis: The tool’s architecture efficiently uses the CPU, RAM, and disk space, allowing business teams to run Bid Data analysis on economical hardware.
Pros
Sisense is a one-stop BI solution, enabling users to do multiple tasks, from data modeling to complex calculations.
The BI tool offers built-in connectors and smooth integrations with various third-party applications, including Excel, Google Adwords, Salesforce, Zendesk, and others.
Sisense is a flexible platform as it offers a cloud-based and on-premise option.
Sisense uses a columnar database approach, making it easier for the tool’s system to pull big queries.
Cons
The BI tool is too ‘heavy’ in terms of the server’s power and the amount of space and resources the application takes.
Sisense’s dashboards only interact on the web.
Users can’t share a report with users outside of the Sisense system.
Pricing Plan
Sisense offers custom pricing plans. Please visit official website to contact sales team.
Enterprise Analytics, Advanced Reporting, Big Data Integration
Oracle Business Intelligence
Oracle Business Intelligence, also popularly known as Oracle BI, is a unique cloud-based suite that helps small and large enterprises to uncover new insights and make quick, informed business decisions. The platform offers agile visual, predictive analytics, and self-service discovery combined with best-in-class enterprise analytics to facilitate decision-making.
With Oracle Business Intelligence, business teams can access instant mobile and highly interactive dashboards, just-in-time alerts, powerful operational reporting, strategy management, content and metadata search, Big Data sources, streamlined systems management, and sophisticated in-memory computing.
The tools offered by the BI platform allow companies to communicate strategic business goals with their departments and track progress with scorecards. Moreover, users can use the solution to access existing data from the system and create financial, production, and interactive reports via key metrics. Oracle Business Intelligence is a comprehensive solution that can help organizations reduce the total cost of ownership and boost the return on investment.
Features of Oracle Business Intelligence
Dashboards: With Oracle Business Intelligence, users can create, view, and interact with personalized dashboards based on their predefined role. Business teams can explore data freely alongside a guided navigation path leading enterprises to new insights.
Report Type: The BI platform can help users generate various reports, including interactive reports, ad-hoc analyses, or custom reports, and select from pre-built reports.
Big Data: The in-memory processing power of Oracle BI allows users to incorporate bid data sets without integrating another solution. The platform can draw data from several sources, such as Google Analytics, Hadoop, HIVE, etc.
Augmented Analytics: The tool leverages machine learning and AI to enhance the user’s experience by streamlining the analytics process.
Pros
The Oracle BI platform lets users access a wide selection of interactive dashboards, graphs, charts, and other visualization tools.
The solution allows users to analyze enormous datasets efficiently without technical support.
Business teams can set predefined alerts for real-time updates when the system is triggered or scheduled.
Cons
Users report constant issues and bugs to the Oracle Business Intelligence platform.
The platform lacks visual appeal.
Many users found the platform’s architecture farraginous, with poor customer support.
Pricing Plan
Oracle Business Intelligence offers custom pricing plans. Please visit official website to contact sales team.
Enterprise Analytics, Mobile Business Intelligence, Data Discover
MicroStrategy
MicroStrategy is an enterprise business intelligence (BI) platform with multiple features to help businesses make data-driven decisions and optimize processes. Its product suite includes Embedded Intelligence, HyperIntelligence, Consulting, Cloud, Education, and BI and Analytics tools. Its user-friendly and intuitive tools and capabilities include interactive dashboards, ad hoc queries, scorecards, formatted reports, automated report distribution, and alerts. All these tools let end users and BI professionals perform multiple tasks like data discovery, wrangling, visualization, and big data analytics.
Users can deploy MicroStrategy’s architecture on premises with Windows or Linux servers or as a Microsoft Azure or AWS cloud service. Moreover, its client interfaces allow users to access the platform via the web, Windows, Mac, or mobile devices. Users can also access a software developer kit (SDK) when utilizing MicroStrategy to customize and integrate an application with other applications. Additionally, the platform contains APIs and gateways allowing users to integrate MicroStrategy functionalities with third-party analytics tools.
Features of MicroStrategy
Data Discovery: The software can connect to and interact with various types of data sources and gather and jumble data from numerous sources to generate insightful reports.
Data Wrangling: This feature allows users to transform business data into useful information and modify it according to their needs.
Data Mining and Predictive Analysis: MicroStrategy enable users to incorporate third-party data mining and modeling tools and use them to build and design predictive and easily accessible reports.
Analytical Functions: The BI platform has a huge library of around 300 functions, like data mining, mathematics, financial, OLAP, etc., that help build strongly interactive and information reports and conduct statistical analysis.
Pros
MicroStrategy has a user-friendly interface, making it easier for users to access and analyze data.
MicroStrategy is a highly customizable BI platform that can be tailored to meet the specific needs of organizational departments and teams.
The platform is designed to be scalable, enabling small businesses and large enterprises to use it seamlessly.
Cons
The BI tool can be expensive, particularly for large companies requiring multiple licenses and support.
Although MicroStrategy has a user-friendly interface, some users find it complex and difficult to use.
Pricing Plan
MicroStrategy offers custom pricing plans. Please visit official website to contact sales team.
Yellowfin BI
Website
www.yellowfinbi.com
Rating
4.6 out of 5
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
Best For
Enterprise Analytics, Mobile Business Intelligence, Data Discovery
Yellowfin BI
Yellowfin Business Intelligence, also called Yellowfin BI, is an integrated data analytics platform that renders companies with innovative business intelligence tools, including dashboards, reporting, data transformation, and analytical applications. It’s a single integrated solution developed for organizations across varying industries and scaling sizes. Moreover, users can customize the platform to suit businesses in accounting, agriculture, advertising, marketing, insurance, manufacturing, food, technology, and many other fields.
From insightful dashboards, scorecards, and predictive analytics, to online analytical processing, report generation, and performance management, the business team can access all these key functionalities to make informed business decisions. Moreover, the Yellowfin BI platform facilitates collaboration and storytelling to help businesses reduce the complexity of data analytics. Business teams can better comprehend and analyze data using modern, action-based dashboards. Furthermore, the BI tool is browser agnostic, making it accessible from desktops and mobile devices.
Features of Yellowfin BI
Action-based Dashboards: Users can take their dashboards to the next level with embedded operational workflows via no code or low code development environment.
Automated Business Monitoring: Business teams can discover changes and outliers in their data as they occur through threshold-based alerts or automated AI-driven signals.
Data Stories: Yellowfin BI can help reduce the time it takes to tell insightful data stories with its rich data visualizations.
Management Reports: The BI platform allows users to generate professional data-driven management reports and presentations.
Pros
The platform allows real-time, trend, and predictive analysis, helping users know the market and make good decisions.
Yellowfin BI facilitates mobile access, allowing the business team to monitor and collect data at any time and place.
The powerful tool enables data visualization in an easy-to-understand format.
Cons
Data extraction can be a bit slow with Yellowfin BI.
Integrating the platform with third-party tools can be quite cumbersome.
Many users find generating some reports difficult, as it sometimes lags and hangs.
Pricing Plan
Yellowfin BI offers custom pricing plans. Please visit official website to contact sales team.
Data Integration, Business Analytics, Big Data Processing
Pentaho
Pentaho is a commercial open-source business intelligence (BI) tool that helps organizations make data-driven decisions. The platform provides access to data integration, information dashboards, OLAP services, reporting, data mining, predictive analytics, and extract, transform, load (ETL) capabilities. Its data integration functionality allows users to find, manage, and combine data from various sources, such as native support for analytic databases, NoSQL, and Hadoop. Moreover, now that Pentaho is data agnostic, it is suitable for embedding or white labeling visual analytics as a part of third-party SaaS/software applications. Users can rebrand and customize the application based on open standards and architecture.
Pentaho offers predictive analytics that further facilitates machine learning algorithms, tools to process data, and the capability to import third-party models with PMML. In addition, users can translate big data into sights within this singular platform. The BI tool allows users to access a complete spectrum of data from several sources via its adaptive big data layer, taking the data source into account. Built on open architecture, the software can be integrated with multiple systems.
Features of Pentaho
Reporting: Pentaho Bi reporting tools help generate reports on-demand and according to the fixed schedule set by the user.
Dashboard: The dashboard serves as the front face of the platform that offers well-reported content, analysis, and layout.
Data Mining: With the data mining feature, users can interact with the data at the graphical and program level for further analysis.
Data Integration: The data integration tool possesses various resources in terms of transformation libraries and mapping objects that allow business teams to integrate data across all levels. Moreover, the platform’s data integration templates are reusable.
Pentaho Tutorial for Beginners
Pros
Pentaho is a highly intuitive and scalable tool.
It uses a user-friendly GUI and offers 24/7 technical support.
The BI platform is the one-stop solution for ELT, reporting, and analysis.
Cons
The components of Pentaho can be present in a segregated mode.
The BI system has a fragile unified interface.
Compared to other BI tools, Pentaho technology evolves much slower.
Pricing Plan
Pentaho offers custom pricing plans. Please visit official website to contact sales team.
Conclusion
In the realm of modern business, SaaS Business Intelligence (BI) tools have emerged as vital assets, seamlessly combining cloud technology and advanced analytics. These tools democratize data insights, enabling real-time access and collaborative decision-making across devices. The diverse array of tools available reflects the unique needs of businesses, propelling them into an era of data-driven strategies. As technology advances, embracing SaaS BI tools becomes essential for maintaining a competitive edge. With data as a compass, businesses chart a course to success that’s both informed and achievable.
FAQs
What are SaaS Business Intelligence (BI) tools?
SaaS BI tools are cloud-based applications that offer advanced analytics and data visualization capabilities to help businesses transform raw data into actionable insights. They enable users to access and analyze data in real time, facilitating informed decision-making.
How do SaaS BI tools differ from traditional BI solutions?
SaaS BI tools are hosted in the cloud and accessed through web browsers, eliminating the need for complex on-premise installations. Traditional BI solutions often require significant infrastructure investments and maintenance.
What advantages do SaaS BI tools offer?
SaaS BI tools offer several benefits, including lower upfront costs, faster deployment, scalability, and accessibility from various devices and locations. They also often include regular updates and improved collaboration features.
What features should I look for in a SaaS BI tool?
Key features to consider include data visualization capabilities, user-friendly interfaces, integration with various data sources, scalability, security measures, and the ability to create customizable dashboards and reports.
Can SaaS BI tools handle large volumes of data?
Yes, many SaaS BI tools are designed to handle vast amounts of data.
Are SaaS BI tools secure?
Yes, reputable SaaS BI providers implement robust security measures, including encryption, access controls, and compliance certifications, to safeguard sensitive business data.
How do I choose the right SaaS BI tool for my organization?
To choose the right tool, consider your organization’s specific needs, such as data sources, user requirements, budget constraints, and scalability. Conduct thorough research, read reviews, and consider trial periods to determine which tool aligns best with your objectives.
In an increasingly interconnected world, where online tools and services play an integral role in both our personal and professional lives, password security has become a critical concern. From social media accounts to financial platforms and email services, passwords serve as the first line of defense for protecting our sensitive information.
However, with the growing number of online accounts and services, the task of managing passwords has become a daunting challenge for many. In response to this dilemma, password managers have emerged as indispensable tools that simplify and fortify our digital security. A password manager streamline the process by storing all passwords in one secure account. Notable features include generating random passwords, easy access to multiple accounts, convenient autofill, and secure password sharing.
Studies have shown that the majority of people use very weak passwords and reuse them on different websites. In fact, nearly 35% are using the same password for most of their online logins. The best password managers are the ones which are easy to use and let you manage all your online passwords in a protected and easier way.
In this blog, we delve into the world of password managers to explore the top solutions available today. Discover how these innovative tools not only generate robust and unique passwords but also streamline access to multiple accounts, offer autofill convenience, and ensure secure password sharing. Our curated list of the best password managers will empower you to take control of your online presence and protect your valuable data with ease.
Top 10 Reliable Password Managers
Password Managers are very useful for protecting and managing multiple passwords for different platforms in a unified and centralized place.
Let’s look at some of the Top password Managers of 2023.
RoboForm is the password safety solution. Its powerful admin panel centralizes the password of employees. Enjoy the benefits of automated password management and secure your system from external and internal threats.
It not only securely stores your passwords from different sites but also keeps them up-to-date and organized. You only need to create a master password for Roboform to access and manage all the passwords.
The master password is not stored on the server to ensure security. You can easily create your account within 2 minutes and onboard your employees, assign the desired roles and permission.
Pros:
More than 6 million users and 10 thousand companies are using it
Secure, intuitive, and easy-to-use interface
AES-256-bit encryption for password creation, storing and sharing
Cons:
The pricing structure for the business plan is messed up
Dashlane is a robust and powerful password manager that helps to store, share, and use your passwords with full security. An automatic password manager is vital for the security, productivity, and profitability of the business. It eliminates weak, reused, and vulnerable passwords. It auto-fills the password whenever you or your employee needs it.
Security is the most promising feature of this software, it even removes all your databases from their side when you leave Dashlane.
Its password generator tool generates very strong passwords for you and reminds you to update the vulnerable password for better security.
NordPass is a password manager that stores all your sensitive information like passwords, credit card credentials, and other information on its secured server. It uses a zero-knowledge architecture to ensure all the data is stored in an encrypted form in the Nordpass vault.
To ensure an additional layer of security, it uses multi-factor authentication. So, to login into your account, you also need to prove your identity after entering the master password.
Easily add members to your account and allow them to use the passwords based on the roles you’ve assigned. You have the power to remove any user from the list at any time. To auto-generate strong passwords, you can play with settings, like you can set the number of characters, digits, special characters, and capital letters. A combination of all these characters will create a much stronger password for you.
Pros:
More than 2.5 million users and 1500 companies worldwide are using it
XChaCha20 encryption
Monitor your account in real-time to prevent data breaches
The auto lock system automatically locks the password manager after a set amount of time
A password manager is a need for any business to securely save and use its sensitive information, and LastPass helps in this regard. Now you do not need to remember all the passwords, you only need to remember one password, which is the password for LastPass. Generate as much stronger passwords as you can and access them in a single click.
It significantly removes the burden of remembering complicated passwords for hundreds or thousands of sites. Auto-fill your form and password in a single click with full security.
Add all other notes securely into your LastPass vault and get access to it anytime, anywhere. Easy accessibility on all major web browsers and mobile devices.
Pros:
Access your Lastpass vault using Lastpass authentication without entering the master password
Dark web monitoring
Get alerts when there is any risk of a data breach
Multi-factor authentication and AES-256-bit encryption
Cons:
For some websites, auto-fill doesn’t work properly
1Password, As the name suggests, you only need to remember one password and you become eligible to login into different sites. It makes it easy to organize your secure information and autofill the password on the websites.
Extension for all the major web browsers and mobile apps for iOS and Android makes it easier to use it on any device. Whenever you sign up for a new account, you can generate a strong password using a password generator of 1Password. After the sign-up process, it will automatically save this password in a vault for future login.
Apart from saving and using the password, you can also save your personal information and credit card information for fast filling out the personal information form and payment form.
Pros:
Checks weak and compromised passwords and suggests changes
It regularly removes the password from the clipboard to ensure the safety
AES-256-bit encryption
The secure remote password helps to authenticate your master password without sending it over the Internet
Cons:
The price is comparatively high
Doesn’t allow you to move items from one vault to another directly
Headquartered in Canada, a member of the 5 eye alliance
Bitwarden is an open-source password management tool. It is always a better option to conduct a self-assessment of every product before making the final decision. Bitwarden does provide all the essential features of a password manager but there are some security metrics you need to analyze.
Bitwarden’s AI analyzes the vault and looks for weak, reused, and vulnerable passwords to make them even stronger. Since there are always some ups and downs when we compare different products under the same niche, we need to go through all the features.
It provides its plan for individuals as well as businesses to improve their privacy and security. It conducts an extensive list of audits which puts it slightly on the upper side of the competition.
Pros:
Open source code is available to view the vulnerability at all times
Zero-knowledge architecture
Conduct third-party compliance with privacy shield, GDPR, and CCPA
Cons:
Less appealing user interface
A limited number of bitwarden users share confidential information
Bitwarden’s headquarter is in California, which is a member country of the 5 eyes alliance
Keeper is a fully cloud-based secret manager. It securely stores all your secret information like API keys, database passwords, certificates, SSH keys, or any other confidential data. Each secret in the vault is encrypted with an AES-256-bit key and each key is further encrypted with AES. It empowers the employee to access the credential, anywhere, anytime.
One timeshare feature of the keeper helps to share confidential information without account creation. Information is shared via a secured link which automatically expires after the time you set, one can access the files on only one device.
It is a boon for IT companies to secure their database, programming, and other file passwords and easily use them on the go. Millions of users and thousands of enterprises are already using Keeper to store their passwords and other confidential information.
Pros:
Access Manager to assign role-based access and permission
Zero-knowledge and cloud-based infrastructure
Integration with all IT slack
Dark web monitoring
Separate vault for family members
Dev-ops secret management
Cons:
The free plan is not available
Slow customer support
Pricing Plans
Plan
Price
Business Starter
$2.99/user/month
Business starter
$3.75/user/month
Enterprise
Custom Quote
Zoho Vault
Website
www.zoho.com/vault
Rating
4.6/5
Free Trial
Available
Platform Supported
Web, Android, iPhone/iPad
Best For
Businesses and Enterprises Users
Zoho Vault | Best Password Managers
Zoho Vault is the software provided by the very popular software solution provider, Zoho. It is a password manager that helps to store your passwords, documents, credit card information, SSH keys, and much more.
All the sensitive information is stored in the Zoho data center in encrypted form with AES-256-bit encryption. Because of advanced security features, affordable price, and ease of use, Zoho Vault is a winner of Editor choice password manager.
Whenever the user demands the password, it decrypts the password on the client side. Your master password is only yours, even Zoho doesn’t store it.
Pros:
Host proof hosting security pattern
Free forever plan with a comprehensive list of features
No storage limitations
Availability of innovative browser extensions and app
LogMeOnce is a US-headquartered company that offers password management services. Apart from other software in this industry, it has a patented QR-based login system. While other providers ask for a master password to log into the account, it offers multiple login options like QR, Selfie, Face, fingerprint, Pin, Password, and Azure. Cloud storage encryption is the additional feature provided by this software that encrypts the files and stored content on the cloud storage sites.
mSecure password manager offers flexibility and security at the same time. Equipped with the bank-level security standard your password and sensitive information are fully secured. You get all the required features you expect from any password manager app, plus some additional features like adding tags to your records and intelligent syncing.
It provides flexibility to share the data which you want to share by creating a separate vault. You can permit users to view, edit, share, or download the shared data.
Some sites like Dropbox ask to scan a QR code for verification when 2FA is on. With mSecure, when you scan this code with a one-time password field, then you can use mSecure to authenticate your Dropbox account in the future.
Pros:
Secure cross-account sharing
Biometric unlock for all platforms
Industry-standard AES-256-bit encryption
Intelligent password syncing via mSecure cloud, Dropbox, iCloud, or wifi.
Data merge feature while restoring a backup
Cons:
One can share passwords with only other mSecure users
Update related issues
Pricing Plans
Plan
Price
Essential
$1.99/month
Premium
$2.99/month
Family
$5.99/month
Teams
$23.90/month
Conclusion
Embracing a reliable password manager is no longer an option but a necessity in today’s digital landscape. As we explored the top contenders in the world of password management, it became evident that these tools offer a seamless and secure way to protect your online presence.
With the ability to generate and store strong, unique passwords, effortlessly access multiple accounts, and enhance your overall digital security, password managers empower you to take control of your online life. They serve as an invaluable shield against data breaches, identity theft, and other cyber threats that could have severe consequences on both individuals and organizations.
As you embark on the journey of selecting the best password manager for your needs, consider the unique features, user-friendliness, and compatibility with your devices and platforms. The peace of mind that comes from knowing your digital life is well-guarded is priceless.
FAQs
What is password manager?
Password managers are tools that securely store and manage all your passwords in one place.
Why do I need password manager?
Password manager eliminates the need to remember multiple passwords and enhances your digital security by generating strong and unique passwords for each account.
What are the best password managers?
The best password managers to protect your passwords are as follows
Roboform
Dashlane
NordPass
LastPass
1Password
Bitwarden
Keeper
Zoho Vault
LogMeOnce
mSecure
Is a password manager worth it?
Password managers are the safest way to keep track of your passwords, as they allow you to use stronger passwords without needing to memorize anything.
What is the best free password manager?
Bitwarden is one of the best free password managers. It’s available across iOS and Android. It also has native desktop applications on Windows, macOS, and Linux. It also integrates with every major browser including Chrome, Safari, Firefox, and Edge.
Are password managers safe to use?
Yes, password managers use advanced encryption and security measures to protect your passwords. Reputable password managers employ industry-standard encryption protocols to safeguard your data from unauthorized access.
How do password managers generate strong passwords?
Password managers utilize complex algorithms to create strong, random passwords that are difficult for hackers to crack.
What should I consider when choosing the right password manager for my needs?
When selecting a password manager, consider factors such as security features, user-friendliness, cross-platform support, compatibility with your devices, and the reputation of the provider.
The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers regarding their concerns, complaints, or inquiries about products or services. The help desk serves as a centralized platform, integrating queries from various customer-facing support channels such as live chat, email integration, web contact forms, phone, mobile, and social media.
By employing help desk or support desk software, the time taken by support agents to resolve customer issues is significantly reduced. Instead of sifting through endless emails, voicemails, messages, texts, and posts, the software organizes tickets from different platforms into one easy-to-use system. This organized approach allows support agents to provide above-and-beyond customer service efficiently and effectively.
In this blog post, we will delve into the world of help desk software and explore the top contenders for the title of “Best Help Desk Software.” Whether you are a small business owner looking to provide stellar support or a large enterprise seeking to optimize your customer service infrastructure, this guide will serve as your compass in navigating through the multitude of options available.
How to Choose SaaS Help Desk Software?
It can be difficult to choose the best help desk software for your company when there is a plethora of options available. To help you make your choice, here are some features to consider when making your decision:
Ease of Ticketing: Most importantly, you’ll want to determine whether the process of creating, routing, adjusting and closing tickets is on par with what your business needs and expects. You should be able to create a ticket for a customer and route that ticket to the appropriate team or individual who can best address it. You should also be able to make modifications to the ticket as you gain more information on the customer’s situation. And, once the problem has been fully resolved, you should be able to close the ticket and save it in your records as a resource for future inquiries.
Variety of Channels: You could adopt a separate help desk for each support channel you use, but that would be incredibly inefficient, confusing, and wasteful of funds. Rather, you’ll want to find one software that can support all of your communication channels, including email, social media, SMS messaging, and VoIP.
Self-Service Portal: Some questions are so fundamental that customers waste time contacting your support team for an answer. This is where it’s helpful to have a self-service portal that gives users get quick answers to simple questions. And, a self-service portal doesn’t just help your customers. It can also be used as an internal help desk, offering agents step-by-step guides to complex inquiries that can be easily copied and sent to customers. Rather than spending time rewriting the same troubleshooting steps, your reps will have a canned response ready to go for almost every service request.
App Integrations: Help desk software that can integrate with other apps like scheduling, project management, and internal messaging, is significantly valuable to your organization. Information that’s gained through the help desk should be stored and available on every app that you use. Additionally, all data gained externally should be uploaded to your help desk so that your information is stored in one location.
Best Help Desk SaaS Platforms
Help desk software lets you manage customer queries, faster. Support is always a key to business success, and choosing the right helpdesk solution can turn frustration into happy customers. It leads to better customer satisfaction. It also helps your support team to handle issues, queries, and feedback promptly. Let’s explore the following available support desk solutions.
FreshDesk is a customer support solution to boost the productivity of your support team. Make your customer happy and satisfied by leveraging the benefits of Freshdesk. Some questions are repetitive and time-consuming, provide FAQs and a knowledge base to customers and empower them to solve their queries. Bots are assigned to manage the repetitive task and provide the appropriate articles from a knowledge base. Some queries may need discussion with the team. collaborate effectively with the team on any ticket and provide the accurate answer within the specified time.
Its intelligent ticket assignment system assigns the ticket to the agent based on their skill and workload. Also, whenever you make any reply to an open ticket, the software notifies the customer with an email.
Features of FreshDesk
Categorize and prioritize the tickets to the right agent and make the workflow smooth.
Track all the messages from different channels and manage them in one interface.
Agent collision detection to ensure every employee works on the unique ticket.
Its thank you detector prevents reopening the ticket when a customer says thank you.
Assign different customized statuses to the ticket based on their progress.
All types of businesses and Customer Experience Management
Zendesk – Best Support Desk Software
The customer support solution by Zendesk is dedicated to enhancing the experience of both the customer and thesupport team. Seamless connectivity of multiple channels of communication empowers customers to raise their queries and get help on any communication channel they are comfortable with.
Easy to create a dedicated help center with relevant FAQ questions and a community forum. This help center will significantly reduce the workload on an employee by answering the most asked questions. It helps to reduce the response time so that your customer doesn’t have to wait.
Features of ZenDesk
One workspace to manage queries from any communication channel.
Bots are available to answer basic queries and provide appropriate solutions from the knowledge base.
Make the conversation run fast by assigning the tickets to agents based on their workload and availability.
Automated questions to gather information about the query and push it to the appropriate agent.
Intercom is a comprehensive Customer Service solution that offers a smooth customer experience through automation and human support, resulting in higher customer satisfaction and cost reduction.
Intercom provides a customizable design that allows you to align your brand and business needs. It also helps engage customers in-context and encourages action throughout their journey in the Intercom Messenger. The ticketing system enables handling complex customer requests through asynchronous tickets designed for cross-functional collaboration.
Features of Intercom:
The system can quickly generate responses, summarize conversations for other agents, and produce new help articles.
Colleagues can collaborate easily to solve complex problems and customers can track progress in real time.
View all support conversations in a centralized location.
Collaborate effectively with colleagues in real time.
Increase productivity by utilizing live dashboards, reporting, work management tools, and other optimization techniques.
Spiceworks provides a cloud-based helpdesk solution that efficiently manages IT tickets and tasks. Because your help desk is stored in the cloud, there is no need to be concerned about server procurement, backups, or maintenance.
Using Spiceworks, agents are able to efficiently track IT incidents, respond to tickets, make private comments, and promptly close them. It is possible to create custom fields to track additional information that is relevant to your business. A customizable user portal has been created for employees and customers to track the progress of their tickets.
Spiceworks also offers inventory management functionality, allowing your team to access information about current orders. This helps the staff inform customers if their order will be shipped late.
Features of Spiceworks:
Tickets are assigned to agents automatically and progress is tracked.
Collaborate with your team members by sharing support tickets and resolving issues more efficiently.
You can generate reports and easily view team performance metrics.
Monitor new tickets and determine the time it takes for your initial response.
Customers have the opportunity to share questions and ideas with others on the Spiceworks community forum.
Pricing Plans
Spiceworks is available free of cost for all users.
HappyFox provides a centralized system for managing customer queries and issues from various channels, such as email, live chat, social media, and more. It incorporates a ticketing system that organizes customer requests, allowing support agents to efficiently track, prioritize, and resolve issues.
Happyfox is loaded with amazing ticketing features that make the task of resolving the ticket much easier. Prioritize the unresponded tickets in the list and ensure timely replies to make customers happy. SLA (service level agreement) is easy to create for your agents to ensure a timely reply and other objectives by setting targets.
SLA will help to maintain a consistent workflow with targets such as time to first response, time to reach, changing status, and many more conditions. The robust dashboard of Happyfox gives a quick insight into agent activity reports, performance reports, and inflow reports.
Features of Happyfox
Classification of tickets into predefined categories.
Solve the customer ticket through collaboration with a team.
pre-fill the required and essential information in the ticket with the ticket templates.
LiveAgent is a robust and versatile help desk software that empowers businesses to deliver exceptional customer support across multiple channels. It is a comprehensive customer service platform that integrates various communication channels into one centralized system, allowing organizations to effectively manage and respond to customer queries.
It empowers your support agent with its never-ending features. Omnichannel ticketing, SLA management, and custom fields are just a small portion of the features provided by this software.
It is Fully-focused software that caters to the needs of businesses in terms of providing the best support to its customers. The interface is easy to use and most of the things are customizable.
Features of LiveAgent
Enjoy flexibility with a cloud-based call centre feature.
200+ other tool integration and 130+ ticketing features.
Agent ranking feature to monitor the efficiency of agents, customers can easily rate the service provided by the agent.
Audit log that keeps a record of every activity undertaken by the agent.
Zoho Desk is a customer service software that delivers its services to help your support team and manage the queries of customers in a much more efficient way. The insightful dashboard of Zoho Desk gives proper insight into ticket traffic and customers’ happiness rating. By monitoring and analyzing the charts on the dashboard, you can easily predict the performance of your support team.
With Zoho Desk, users can easily make custom changes to various aspects of the system. They have the ability to rename tabs, create new departments, customize email templates, define business hours, and establish help folders, all of which contribute to a personalized and efficient support environment.
Features of Zoho Desk
Automatic assignment of support tickets to the right person in the right department to fast forward the process of solving a customer’s problem.
Jira Service Management, formerly recognized as Jira Service Desk, is an IT service management solution that leverages the renowned Jira platform. The Jira Service Management was introduced in 2013 by Atlassian that delivers its customer support services to businesses. In the year 2020 Jira service management was launched and merged Jira service desk into it. Now Jira Service Management has features of a service desk along with the additional capabilities of ITSM.
Ticketing, SLA, knowledge base, and help widgets are the common features, on top of that it provides more IT business-centric support. It is focused on delivering the best software for IT service management.
Features of Jira Service Desk
Empower the business team, Dev, and IT ops to deliver a smooth customer service experience.
Categorize the queries based on their department.
Focused support solution.
Dedicated templates to streamline legal, HR, Facilities, and General service management.
Kustomer is a customer service software solution that offers varieties of features in this domain. Connect with customers and solve their problems on any channel. The task of managing customer interaction is much easier with a timeline view. All the previous interaction is placed in chronological order to deliver the best customer experience.
AI chatbot is available to reduce the workload from support staff and knowledge base to answer the FAQs. Have a quick insight into the performance of your team and individual agents with the robust dashboard of Jira.
Features of Kustomer
Direct integration with social media such as Instagram, Facebook, WhatsApp, and Twitter for instant replies to messages and comments.
Actionable data insights like order details, status, and more to serve the customer quickly.
Natural language processing detects the customer’s intent and suggests shortcuts to agents.
Gorgias is e-commerce-focused support software that helps to solve e-commerce-related problems. Communicate with the customer and solve their query by having all your customer data in front of your screen. Manage the orders, refunds, subscriptions, and many things without switching to different tabs.
As an e-commerce-centric software, it fetches your e-commerce data from your e-commerce platforms like Shopify, Magento, or big commerce and integrates it with the helpdesk. Alignment of all the previous conversations from different channels at the same interface will help you to know the customer’s perspective more efficiently.
Features of Gorgias
80+ integration options are available to increase the software capabilities.
Each ticket is categorized properly based on the channel it comes from, Like email, live chat, social media, SMS, or voice.
Automatic response to common questions like order tracking, refund status, and cancellation.
Gauge customer satisfaction with feedback and rating.
Hiver is the firstGmail-based helpdesk that makes it unique from any helpdesk software. It brings simplicity to your business and promotes human-to-human conversation by eliminating chatbots. Focused on providing the user with the best problem-solving experience, it leverages the power of Gmail and its features.
Since live chat is used widely by customers to ask questions, Hiver has integrated it into Gmail to maintain a seamless workflow. Agents do not need to switch between tools to solve problems. Team collaboration is made easier with features like transcript sharing. It helps other agents know the chat history and context of the problem.
Help Scout helps to provide support to your customers by utilizing itsintuitive interface and features. Loaded with all the primary and essential features, it also offers some additional functionalities like instant notification on the browser, custom CSS, custom domain, article suggestions, and much more.
Providing customers with the best support experience is the primary focus of any help desk software, this tool offers all the essential features to hook the customer throughout the problem-solving journey. It suggests the knowledge base articles to users based on the page URL. In simple words, it offers all the features you need to provide the best customer experience.
Features of Help Scout
iOS and Android apps to manage queries on the go.
Search and insert the knowledge base article link without leaving the chat screen.
Organize your inbox and assign different tasks to different teams in their inbox.
Chat when your team is online and provide other options when they are not.
Effectively managing customer support is always a challenging task. However, with the assistance of a cloud-based helpdesk solution, achieving customer satisfaction becomes more attainable. In today’s market, numerous tools are available, making it overwhelming to find the right one. Instead of being swayed solely by the features of different tools, it is essential to focus on their functionalities and determine if they align with your specific needs.
To gain insights into a tool’s performance, reading user reviews and evaluating real-life scenarios can be immensely helpful. Additionally, taking advantage of free trials offered by vendors allows you to experience the tool firsthand before making a final decision. By following this approach, you can carefully select the perfect tool that suits your requirements and embark on a successful customer support journey.
FAQs
What is support desk software?
Support desk software is a software product that customer service and IT teams use to serve employees or customers. Its core functions are to help service teams systematically manage support requests, provide self-service options, track and report performance and more.
What are the best Support Desk Softwares?
The following are the Best Support Desk Software
Freshdesk
Zendesk
HappyFox
Intercom
SpiceWorks
LiveAgent
Zoho Desk
Jira Service Desk
Kustomer
Gorgias
Hiver
Help Scout
What are the benefits of Support desk software?
You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, improve overall customer experience Customize and rebrand to suit your business.
Who can you Support Desk Software?
Support Desk Software can be used by both big organisations as well as small firms. Support Desk Software helps you to manage customers in one place and Manage your customers in one place.
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by AppsFlyer.
Apps are a big business, with the global market estimated to grow to $407.31 billion by 2026 with a CAGR of 18.4%. 10 to 15 years back, there was a burgeoning App market driven majorly by the success of the iPhone’s App Store, but the market faced challenges due to limited ways to measure app user engagement and success.
Not even Google had satisfactory mobile app analytics and attribution solutions. It’s when AppsFlyer came into the picture and revolutionized the market dynamics. AppsFlyer’s leading mobile app analytics and attribution software equip app developers with the information required to understand how to grow and retain their users profitably.
This article discusses every vital detail about AppsFlyer, from its founders and startup story to funding, products, and growth.
AppsFlyer is a SaaS mobile marketing analytics and attribution platform that app developers and advertisers use as a CRM. The company helps users make good decisions for their business and customers with its advanced measurement, fraud protection, data analytics, deep linking, data clean room, engagement, and privacy-preserving technologies.
It is built on the idea that brands can provide exceptional customer experiences while increasing privacy. With 20 offices worldwide, AppsFlyer offers services to over 80K companies, including Coca-Cola, VISA, Nike, KFC, eBay, Telefonica, and more.
Oren Kaniel and Reshef Mann are the co-founders of AppsFlyer.
Oren Kaniel
Oren Kaniel – Co-founder and CEO, AppsFlyer
Oren Kaniel attended Technion – Israel Institute of Technology to complete BA in Computer Science and Reichman University for MBA. He worked as Software Engineer at Intel and Avaya.
Moreover, he is the ex-Project Manager of Veraz Networks. Currently, Oren Kaniel is the co-founder and CEO of AppsFlyer.
Reshef Mann
Reshef Mann – Co-founder and CTO, AppsFlyer
Reshef Mann graduated from Technion – Israel Institute of Technology with a BSc in Information Systems. He has been Software Developer at Intel and Software Engineer at SAP and Jajah.
He also worked at Xsights as Senior Software Engineer and System Architect. At present, he is the Co-Founder and CTO at AppsFlyer.
AppsFlyer is employed with more than 1,650 employees.
AppsFlyer – Startup Story
Around 10 to 12 years back, Oren interned at a Philadelphia-based VC firm when he realized that a company makes decisions without data and data analytics tools. It was when he thought someone needed to solve this issue but couldn’t find even a single independent and unbiased company entirely representing the app developer.
Oren returned to Israel to develop pure software that allows the ecosystem to work and collaborate. He started working on this technology along with Reshef Mann. It was in 2011 that Oren and Reshef founded AppsFlyer.
The Microsoft Ventures Accelerator funded the company for the first time. In 2014, AppsFlyer invented a complementary product named OneLink to provide deep linking support for custom media sources.
It became one of the first members of Fiksu’s Preferred Partner Program for Mobile Ad Campaign measurement in 2015. In February 2018, AppsFlyer opened its head office in San Francisco, and in 2020, the company’s valuation stood at $1.6 billion. AppsFlyer launched a new PC and Console Measurement solution and All-In-One Cost and Revenue Suite ROI360 in 2023.
AppsFlyer – Mission and Vision
AppsFlyer’s mission is to enable market innovation. The innovators and creators the company want to empower are app developers, its partners, and the ecosystem as a whole.
AppsFlyer – Business Model
AppsFlyer allows app developers and advertisers to manage, analyze, and secure their first-party end-user data while meeting privacy regulations and platform policies. The platform provides valuable insights into marketing campaign performance, scale app installs, and maximize customer LTV using a new standard of privacy-increasing measurement and deep linking solutions.
Furthermore, the AppsFlyer Software Development kit can be used for Android, iPhone, and Windows Phone apps.
AppsFlyer – Revenue Model
AppsFlyer offers three subscription plans– ‘Zero,’ ‘Growth,’ and ‘Enterprise.’ Below is the pricing for all the plans –
Plan
Price
Zero
Free
Growth
7cents/conversion
Enterprise
Custom
AppsFlyer – Products and Services
AppsFlyer products include NativeTrack, OneLink, and AppsFlyer ID, and services include Measurement Suite, ROI Measurement, Marketing Analytics, Predictive Analysis, Incrementality, CX & Deep Linking, Fraud Protection, Audience Segmentation, and more.
AppsFlyer – Funding and Investors
AppsFlyer has undertaken 6 funding rounds and raised $293.1 million in total. Its latest funding round – Venture Series Unknown Round, was conducted on November 24, 2020. 12 investors fund the company, mainly General Atlantic, Magma, Goldman Sachs, Salesforce Ventures, Qumra Capital, Pitango, and more.
The estimated annual revenue of AppsFlyer in the last few years was:
Year
Amount
2022
$353.2 million
2020
$200 million
2019
$150 million
And the company’s valuation in 2022 stood at $2 billion. Its employee count increased by 10% last year, and monthly web visits growth was 27.53%, with 368,202,335 visits.
What people think mobile marketers do | AppsFlyer
AppsFlyer – Social Media Presence
AppsFlyer markets the brand on leading social media platforms and, thus, has increased visibility in the digital landscape.
Social Media Platform
Followers
Instagram
4.6K
LinkedIn
104.8K
Facebook
54.1K
Twitter
12.2K
YouTube
5.37K
AppsFlyer – Partners
AppsFlyer has partnered with 304 leading companies, of which 263 are technology partners, and 40 are channel partners. Some of its partners are:
AppsFlyer is a SaaS mobile marketing analytics and attribution platform that app developers and advertisers use as a CRM. The company helps users make good decisions for their business and customers with its advanced measurement, fraud protection, data analytics, deep linking, data clean room, engagement, and privacy-preserving technologies.
Who are the founders of AppsFlyer?
Oren Kaniel and Reshef Mann are the co-founders of AppsFlyer.
Who are the main competitors of AppsFlyer?
Some main competitors of AppsFlyer are as follows:
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Credgenics.
In India, where the credit demand of more than $600 Billion is being met through informal sources, digital lending is set to cross the $100 Billion mark by the end of 2023. Credgenics is a part of the financial industry, especially the lending and debt recovery ecosystem. Anand Agrawal, Mayank Khera, and Rishabh Goel founded Credgenics in 2018.
The SaaS-enabled debt recovery platformofCredgenics was designed to help lessen the burden of the lenders (banks, NBFCs, FinTech) through better data management and ensuring lesser cost and time consumption in the recovery process. At present, over 50 lenders are using the platform, which includes 07 banks with notable names like ICICI, Axis, and HDFC and more than 40 NBFCs, such as LoanTap, Drip Capital, and Udaan, among others. In the last three years, Credgenics has managed to grow MoM by 80–100%.
StartupTalky interviewed Mr. Rishabh Goel, Co-founder & CEO of Credgenics to learn the Startup Story and the roadmap of Credgenics. He also gave insights on the business model, when it originated, funding, growth hacks, working model, and expansion plans.
At Credgenics, the core product is the SaaS platform that comes armed with two unique offerings, the Automated Communication and Digital Legal Notice Module. Its SaaS-enabled debt recovery platform was designed to help lessen the burden of lenders (banks, NBFCs, FinTech) through better data management and ensuring lesser cost and time consumption in the recovery process. The legal module simplifies the entire journey of issuing a legal notice to the borrowers, sending a soft copy via digital channels (SMS, email, and WhatsApp) and physical modes (via courier partners).
Credgenics offers the creditors two solutions —
Where the creditor can purchase its software and undertake the rest of the process, and
The end-to-end recovery where the entire process from data management to Online Dispute Resolution and litigation processes undertaken by Credgenics’ designated teams.
The process entails uploading the data on the platform, generating actions using an automated rule-defining widget, issuing notices, and then approaching borrowers using any of the five modules, such as cloud-based calling, automated communication, and field executive being tracked by the Android app for on-field collection, legal notice, and litigation workflows. Thus, the Credgenics platform becomes a one-stop solution for creditors and their debt recovery woes. Within just a couple of months from its inception, Credgenics could demonstrate a strong product market fit.
Credgenics
Credgenics’ long-term focus is also to strengthen and build further from its present position, which includes equipping itself with a better-enabled team, to growing operations and business by expanding in multiple lending products, apart from the collection angle alone. The plans are also to continue researching and upgrading Credgenics platform features, offerings, and market presence because technology and legal, fields require a constant upgrade. Research and strengthening the core also becomes vital as the judicial and fiscal regulations in the target geographies have to be thoroughly studied, followed by the design and implementation of the Credgenics platform and offerings.
“Our core belief is based on the principle of ethically resolving the bad debt crisis that the economies are dealing with,” says Rishabh Goel, Co-founder & CEO, of Credgenics.
Credgenics is a part of the financial industry, especially the lending and debt recovery ecosystem.
The Debt Recovery Market is expected to grow at a significant pace. The Debt Recovery market provides the various factors that form an important element of the market. It includes the definition and the scope of the market with a detailed explanation of the market drivers, opportunities, restraints, and threats. India has the worst bad-loan ratio after Italy among the world’s 20 largest economies.
In terms of the industry and its growth, since Credgenics has a unique offering, it does not see much competition, especially given its USPs. About Credgenics performance and the metrics, it can be described one by one. Let’s begin with the resolution rate, which has improved by 15–20%. The collection rates are measured in the terms of each DPD resolved within the stipulated time and the success-based module ensures data transparency. Resolution time has improved by 20 days for Credgenics’ clients. The average resolution time is measured by providing concentrated efforts from tele-calling, digital reminders through WhatsApp and Digital Notices, and tracking the EMI repayment and E-mediation. The collection time has improved by 5 times.
The digital disruption introduced by Credgenics saves efficiency in data management and tracking the cases, with dedicated teams per case, ROI for the creditors is compared to the error-prone erstwhile practices.
Credgenics – Founders and Team
Anand Agrawal, Mayank Khera, and Rishabh Goel are the co-founders of Credgenics.
Anand has a strong Computer Science background (owing to B.Tech and M.Tech, both from IIT-Delhi). IIT-D is their alma mater and that is how Rishabh and Anand knew each other. While Rishabh was making his way through Deutsche Bank and Blackrock as an Investment Banker, Anand was working with the founding team of 1mg. Mayank, whom they knew through common friends, has been on the panel of NHRC, he is a certified mediator and a fellow at the World Mediation Organization, Berlin. This resulted in the best fit.
Anand Agrawal | Co-founder & CTO of Credgenics
Anand was emancipated as an entrepreneur after accumulating years of experience in product technology and engineering. Before embarking on this SaaS-based journey, he gained experience as a Lead in the data science team of 1MG and worked with Urban Company. With a keen interest in the fintech ecosystem, Anand is now the Co-Founder and CTO of Credgenics. With a focus on team building, he exhibits thoughtful leadership and entrepreneurship – be it customizing the platform features and offerings (which includes the communication and data projections), or designing and integrating the website for the company, he ensures that the technology can boost the software-based collection process to reduce bad debts.
Mayank Khera | Co-founder & Legal Brain of Credgenics
An Advocate, a certified mediator, and a fellow World Mediation Organisation, Berlin, Mayank has been associated with many social initiatives to provide justice to the underserved. As part of his dedication to giving back to society, he has regularly visited many jails, including Tihar, Jaipur, Amritsar, Ludhiana, and Jodhpur, among others to provide legal assistance to prisoners. For Credgenics, he is the legal brain that helps with the litigations and the legal notices. Be it the case of e-mediations and settlements, or taking the right legal remedy for the defaulters, his word holds weightage.
Rishabh Goel | Co-founder & CEO of Credgenics
Rishabh handles the marketing, business development, customer engagement, apart from the overall decision-making and risk analysis. For this, he is armed with his Charter in Risk Analysis through the U.S. GAARP courses, namely CFA and FRM. This skill added to his B.Tech helps him understand the business and technology aspects.
“Since, all three of us take care of the three important verticals, we take decisions in unison and exhibit the proof of ‘united we stand’ philosophy” Rishabh added.
Credgenics has hired from the fintech and consulting firms, and with more clients being onboarded, it aims to increase its team and establish an organizational culture, where each joiner comes with zeal and expertise. The right attitude also matters and the Credgenics’ HR ensures that the new people enhance the culture.
Currently, Credgenics team comprises 170+ members, where its legal team has more than 8 in-house lawyers including Mayank, as the leader and mentor, and they collaborate with 2200+ lawyers pan India. With the future forecast, Credgenics aims to grow with a direction and enhance its offerings and be more customer-oriented.
Credgenics History – How it Started?
Reminiscing the Initial journey of Credgenics, Rishabh Goel (Co-founder& CEO of Credgenics) says –
“The inspiration came back in 2017 when I was working with Blackrock, where I garnered a better understanding of the lending process, specifically from the recovery and collections angle. The realizations continued while working with Deutsche Bank. The collection processes were still age-old and led to poor recovery rates, thereby leading to the constant increase in the NPA with each loan adding up to delinquency. The whole process was taxing the economy and increasing the judicial load (from the recovery angle). Being good with research and risk analysis, I (Rishabh) researched the problem and solution for two years.
During the research, I studied the mechanics of resolving the debt cases using technology-driven amicable methods and analyzing their efficacy in the long term. Though the process is dynamic and the research and problem-solving is still an everyday process, yet back then I started wondering about the technology-aided solutions and started lending some outline to the idea of what has now become Credgenics.
At this point in time, I came in touch with the Co-founder and CTO Anand Agrawal. IIT Delhi being our alma mater, we together started working on the SaaS platform. Anand had experience owing to his M.Tech and then his work with 1MG and Urban Company. He and I started working on a prototype. At this point, we came in touch with Mayank, an advocate, and the idea of legal tech was added. In 2019 we got our first client and that was where we tested our platform for the first time.
The moratorium in 2020 became the testing time and we got plenitude in terms of clients. Since we work on a success-based module, we charge our clients per the success rate.”
Rishabh continues on Credgenics’ Interesting Investor Journey –
“Credgenics team completed the seed round led by Titan Capital along with a few seasoned investors in May 2020. This was where we had garnered the faith of our investors and began gaining the faith of our lenders.
With growing success, within six months, the young and innovative SaaS platform received INR 27 crore (US$3.5 Million) in a pre-Series A round led by Accel Partners, DMI Alternatives fund with participation from existing investors Titan Capital besides marquee angel investors like Kunal Shah (Founder, CRED), Dilip Khandelwal (MD & Global CIO, Deutsche Bank), Sumit Maniyar (Founder, Rupeek), Ramakanth Sharma (Co-founder, Livspace), Gaurav Agarwal (Co-founder, 1mg), Vivek (Founder, Bounce), Akhil Paul (MD, Caparo Group), Nitin Gupta (ex-Founder, PayU) and Karthik (Ubiquity Capital).”
Credgenics – USP
In India, where the credit demand of more than $600 Billion is being met through informal sources, digital lending is set to cross the $100 Billion mark by the end of 2023. Increased disbursement of credit has also led to a spike in NPAs for both NBFCs and banks. This was an opportunity for Rishabh to put across his knowledge and skillset to work in the Indian market to launch Credgenics, which is at a confluence of legal, technology, and finance.
The biggest challenge the stakeholders noticed was in the data management, which was hardly being updated, and the process was not streamlined. But now, the platform assists lenders in streamlining and digitizing their collections and legal workflows with customized strategies and faster legal solutions for stressed assets.
It also offers Online Dispute Resolution (ODR) and mediation services by becoming an intermediary between its clients and borrowers. The ‘plug-and-play SaaS solution digitizes the entire collections process on an easy-to-use interface and provides an AI-powered personalized collections strategy, which optimizes and automates action through automated communication, field agencies, and legal notices.
There are certain USPs that Credgenics bank on:
Updated Dashboards: The Data Analysis team maintains the data and keeps it organized. This data is then analyzed and the results are reflected on its dashboards that keep the internal teams informed about the status of each borrower case, and the lenders also can keep track of each case’s position. This helps to decide the future course of action.
Automated Communication Model: One ingredient Credgenics vouchs for is the communication channels that it uses which include telecommunication, SMS, online legal notices (which are duly tracked), and the data is updated.
Digital Notices: The other USP is the digital notices model where the defaulters are sent digital notices. They are given the notice through a URL which when clicked helps the team also to track the status. This also helps them to identify the nervousness factor of the borrower. In the future, this becomes potential digital evidence if the creditor files for judicial remedy.
Lawyers on board: Credgenicsnot only has its own Legal Team but also has empanelled lawyers across India who help them with mediation and litigation services, in case the borrower’s account turns delinquent or if the borrower seeks mediation due to a genuine reason behind the inability to pay. During the COVID-19 crisis and the resultant job and market recession, the team has even advised loan restructuring to their client for sensitive cases, so that the client’s risk profile does not suffer, nor does the borrower get entangled in mentally strenuous legal situations.
Credgenics SaaS Platform
Credgenics – Name, Tagline and Logo
The name is very self-explanatory in a way. Cred comes from ‘credit’, which stands for not only the credible platform and services that the team were building but also for the credit building through the technology-aided debt collection for the lending institutions. The ‘Genics’ represents the idea of genesis or evolution of the first such platform that aims at creating dents on the NPA crisis and supports the economy as a debt recovery platform. Also, ‘genetics’ in the scientific language means producing, so to the two IIT-ian Co-founders this came as a natural addition to the ‘cred’.
Credgenics tagline ‘Converting Bad Debts into Good Assets’ is based on the basic principles on which the research and the final outcome of what they call Credgenics, and “I would humbly state that this tagline is what we would like to grow further with” says Rishabh.
Credgenics Logo
About the logo, initially, they just had the CG from CredGenics as its logo. But as Credgenics got bigger and designers joined the team, they decided to redo its logo, and the circular motive where C is wrapped around G is not only symbolic of the name but also of the dent they intend to make on the said vicious loan cycle.
The business model of Credgenics revolves around the SaaS platform, which is a one-stop solution for banks, NBFCs, and fintech, among others who are unable to recover the loan amounts from their borrowers. There are two proposals that it presents to its clients –
One of which is the Software platform alone. Here, the client can choose to use the software model, and using the API integration they can put their data and the platform arranges and manages the data. This data then is used by their in-house calling or legal team to communicate with the borrowers.
The second proposal is to use both its software and the collection services. In this, Credgenics seek their data and integrates it using its API. The data is then used by the telecommunication team initially. Where the data for each payment is managed by the Data Analyst teams and the future plan is discussed by the respective collections and legal teams, whereby, if the borrowers refuse to pay, then legal notices are sent and tracked by Credgenics teams. It offers the Online Dispute Resolutions (ODR) to those interested or maintaining the data for its clients if they need to present it as evidence in the court of law.
Revenue Model of Credgenics | Charges and Payments:
When it comes to Credgenics charges, it charges a lump sum amount for the software platform alone. However, if the client seeks the second proposal which is software and services, then it takes specific numbers of cases from the client and then charges a certain percentage over the entire loan amountrecovered.
What helps the client with loan recovery is the automated platform that makes data management and communication tracking an easy process. Credgenics also customizes solutions for each client and the challenge is actually with the unsecured loans, where the communication is the secret ingredient and the riskier tiers and lack of documentation often makes the data a mammoth task.
Strategies Adopted during Credgenics Launch
“To be fairly honest, when the moratorium was announced, we thought that for a few months we would have to lie low, however, with the collection becoming challenging in the moratorium and post-moratorium phase, we started getting more clients” Rishabh added.
Initially, Credgenics clients came to them to test its platform. It was the performance that not only made them stay but earned them more clients.
Rishabh says – “Word of mouthour name spread. The present success owes a great deal of accolades to the Business Development and Customer Management team as well, who help us spread our reach and retain those we have on board”
The strategies were fairly uncomplicated. The team demonstrated its platform and features, then they would onboard the client with a set of cases on trial. Once that would shine, they would go further.
Now the team has more strategies, such as newsletters, social media engagements, constant customer engagements and problem-solving, and other such channels that help Credgenics with the recognition. As Credgenics is growing, the team aims to involve better engagement strategies.
The biggest challenge that Credgenics faced was reaching out to the borrowers within ethical measures, owing to the pandemic and the pay cuts and job losses it brought along. The other problem that the team identified is language. India is a land of 18 official languages and many dialects. For this, the team brought native speakers, and its notices are also drafted in local languages. This strategy of globalization has not only helped Credgenics bridge a mental distance between the borrowers and collection agents but also make the process more vernacular-oriented, thereby supporting India’s rich ethnic legacy as well.
Legal notices also become a problem because the borrower would either change residence, contact, etc. or can outright deny the receipt of the notices. This makes the door-to-door movement of legal agents a problem and also causes issues in accumulating evidence for the court proceedings. With its URL-enabled digital notices, Credgenics helps the creditors with both notices and evidence.
From the same or similar perspective comes the problem of collection. Credgenics digitized the repayment, thereby reducing the door-to-door collection. This saves the borrowers from embarrassment and saves costs for its clients.
A constant cash flow from the borrower to the creditor is needed to combat the alarming 14.8% NPA, which might grow owing to the global pandemic crisis. Here also, the Credgenics process allows the flow to stay alive, the risk profiles of the creditors to stay afloat, and the CIBIL scores of the borrowers to remain decent.
“We do not intend to see a huge list of defaulters, and that is one problem we combat every day” Rishabh added.
Credgenics – Successful Marketing Campaigns
Since the platform and the offerings were unique and were already a disruption, hence the team did not need an elaborate GTM (go-to-market strategy). The extensive research and the foundational work on the platform and the prevalent condition of the lending ecosystem gave enough input to the founders. Rishabh’s research showed him the loopholes, while Anand’s and Mayank’s expertise helped him fill the gaping holes.
Since the research itself, the founding team kept getting data. This data was utilized and to launch Credgenics as a unique offering, the prospective clients were found using available leads, while for newer leads the professional network over the ecosystem was reached out to. The demonstration sessions were conducted. This GTM was later substantiated by reaching out to more people by content or investor and existing client networks. The implementation of core marketing strategies began later.
The existing lending ecosystem is being disrupted in many ways. To begin with, SaaS platforms are not used to date, as the age-old process of manually floating the data is still being followed by most of the creditors. The platform features data management, which involves tracking the entire system of collection and recovery that each case is going through. The data is then analyzed and shared with the internal teams and the clients. This data also helps in assessing the recovery progress and predicting future possibilities.
The automated communication system is a disruption, where the messages and calls are timely, and The tracked, and yet the privacy measures are duly followed. The other disruption is in the form of Digital Notices. Reducing the manual and strenuous process of lawyers drafting and sending notices, without a proper track of those being received and adhered to had to be reduced. Thus, they came up with digital notices that are triggered when a defaulter case is identified. The notices are tracked through a URL, whereby the receipt is not only recorded but the number of times it is clicked is recorded to predict the nervousness of the borrower. This can also be used in court as evidence if needed.
Credgenics – Growth
Credgenics is located in Delhi and operates its working SaaS-based model from there. At present, It helps more than 40 NBFCs/Fintechs and 7 Banks including HDFC, ICICI Bank, Clix Capital, Shubh Loans, LoanTap, Udaan, MoneyTap, etc., streamline their recovery section with a blend of data-driven technology and legal solutions.
Credgenics – Funding and Investors
Credgenics team completed the seed round led by Titan Capital along with a few seasoned investors in May 2020
In 2020, Credgenics raised $3.5 million in a pre-Series-A round led by Accel Partners, DMI Alternatives fund with participation from existing angel investors Titan Capital.
Credgenics recently raised a substantial funding round of $50 million on August 9, 2023, with investments from Accel and Westbridge Capital.
Credgenics does not consider anyone as a direct competitor who can provide both collection and legal combined recovery suites on a single SaaS platform but can claim CreditMate as one of the competitors.
Tools used by Credgenics to run the Startup
The SaaS platform is Credgenics’ basic tool, where automated communication through SMS, cloud-based telephone calls, and WhatsApp messages are the other tools. For the data integration, the team relies on API, and AI and ML are the key instruments in the platform and the digital processes. The technology-driven team constantly uses permutations and combinations to keep the dashboards, websites, and communication smooth and personalized. Since servers are decentralized, they are relatively worry-free of data calamities.
Credgenics – Awards and Recognitions
Recently, Credgenics founders got featured in Forbes 30 under 30, and have won the Young Entrepreneur awards from Business Mint for two years in a row.
Credgenics – FAQs
What is Credgenics?
At Credgenics, the core product is the SaaS platform that comes armed with two unique offerings, the Automated Communication and Digital Legal Notice Module. Its SaaS-enabled debt recovery platform was designed to help lessen the burden of the lenders
Who are the founders of Credgenics?
Anand Agrawal, Mayank Khera, and Rishabh Goel are the co-founders of Credgenics.
When was Credgenics founded?
Credgenics was founded in 2018.
How much funding has Credgenics raised?
In 2020, Credgenics raised $3.5 million in a pre-Series-A round led by Accel Partners, DMI Alternatives fund with participation from existing angel investors Titan Capital, among others.
How does Credgenics make money?
When it comes to Credgenics’ charges, it charges a lump sum amount for the software platform alone. However, if the client seeks a complete recovery solution, then it takes a specific number of cases from the client and then charges a certain percentage over the recovered loan amount.
Is Credgenics an Indian Company?
Yes, Credgenics is an Indian company and the headquarters in Delhi, India.
Who are Credgenics’ competitors?
Credgenics claims CreditMate as one of the competitors.
Who are the investors in Credgenics?
Titan Capital, Accel Partners, DMI Alternatives fund
Niku Mandal
