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Tag: Nugget by Zomato

  • Zomato Launches ‘Nugget’, an AI-Powered No-Code Customer Support Platform

    Zomato, a leading food delivery company, has introduced ‘Nugget’, an AI-driven customer support platform designed to help businesses enhance their customer service operations. This announcement was made by Zomato’s CEO, Deepinder Goyal, on social media platform X (formerly Twitter).

    Nugget is a no-code platform, meaning businesses can use it without any coding knowledge. It offers options for customisation and is very cost-effective. This eliminates the need for a dedicated development team. The platform automates customer support processes without relying on fixed workflows, allowing for smooth operations.

    One of Nugget’s standout features is its ability to autonomously resolve up to 80% of customer queries. It continuously learns and adapts in real time, improving its responses over time. This ensures that customers receive timely and accurate assistance, enhancing their overall experience.

    From In-House Tool to Global Solution

    Originally developed as an internal tool, Nugget has been in use for over three years within Zomato. It currently manages more than 15 million customer interactions each month across Zomato’s services, including Blinkit and Hyperpure. Given its success, Zomato is now offering Nugget to businesses worldwide. According to Goyal, 90% of companies that have experienced the Nugget platform have chosen to adopt it.

    Nugget is the inaugural product from Zomato Labs, the company’s innovation hub focused on developing in-house solutions. This move signifies Zomato’s commitment to utilising technology to improve business operations and customer satisfaction.

    Enhancing Customer Support for Businesses

    For businesses looking to enhance their customer support without any major investment in technology or personnel, Nugget presents a great solution. Its user-friendly interface, combined with powerful AI capabilities, allows companies to scale their support operations efficiently and effectively.

    In summary, Zomato’s launch of Nugget marks a significant advancement in AI-driven customer support solutions. By making this platform available globally, Zomato is enabling businesses of all sizes to improve their customer service operations. This will ultimately lead to better customer experiences and operational efficiency.

    The Zomato Story: Founders | History | Success Story | Growth | Funding
    Zomato is a reputed Indian food-tech company led by Deepinder Goyal. Here’s the story of Zomato’s growth, which covers its startup story, history, founders, ESOPs, revenue, funding, investors, and more! Explore the growth of Zomato’s startup story here.
    StartupTalkyRishabh Rathi

  • Zomato Introduces Nugget, An AI-Powered Customer Service Platform

    On February 17, the foodtech juggernaut Zomato introduced Nugget, an AI-powered customer service tool. Deepinder Goyal, the founder, shared the news on the social media site X. “With its high degree of customisation, low cost, and lack of a development team, Nugget helps businesses scale support with ease.” “Smooth automation, no strict workflows,” the post stated.

    Developed as an internal tool more than three years ago, the AI-native no-code customer care platform presently facilitates over 15 million support interactions per month for Hyperpure, Blinkit, and Zomato, according to the business. According to Goyals, the tool exhibits a 20% increase in agent efficiency and can answer up to 80% of queries on its own. According to Goyal, 90% of corporations that have seen Nugget have signed up, and the startup is offering it out to enterprises globally.

    Eagerness of Goyal with AI

    Executives that see AI as an extension of their own brain are the ones that Zomato‘s Deepinder Goyal is targeting for collaboration. Zomato CEO and co-founder Deepinder Goyal stated in a post on X that he is interested in working with product and business leaders who have already begun utilising AI as their second brain. It’s not the first time Goyal has requested applications on X. He posted a vacancy for the position of chief of staff in November of last year, and more than 10,000 people applied. In addition to a provision (since removed) requiring a donation of INR 20 lakh to the company’s Feeding India effort, the position came with no compensation for the first year. Zomato’s AI policy is different from that of its counterpart Swiggy, which outlawed the use of AI-generated graphics in restaurant menus and promotional materials last year.

    What Swiggy is Offering?

    Neural search technology was introduced by Swiggy in November 2023, enabling customers to place orders using conversational searches. Accessibility for a wide range of Indian demographics is promised by this invention and promises for voice-based searches in regional languages. By examining traffic patterns and driver availability, AI also improves delivery logistics, cutting down on delivery times and expenses. Swiggy’s incorporation of chatbots driven by GPT-4 further optimises customer service and raises customer satisfaction levels.

    For India’s food business, artificial intelligence is no longer a sci-fi idea; rather, it is a revolutionary force that is boosting productivity, sustainability, and consumer happiness. India is on the verge of a food revolution that will shape the future of the sector both domestically and internationally as AI usage spreads throughout agriculture, production, retail, and delivery. India can tackle issues like food security, waste, and supply chain inefficiencies by adopting AI technologies. AI positions India as a global leader in AI-driven food innovation by improving operational efficiencies and promoting the sustainability and inclusivity of the food ecosystem.

    Amazon Expands 10-Minute Delivery Service with Focus on Beauty and Home
    Amazon is expanding its 10-minute delivery service, now focusing on beauty and home essentials, enhancing convenience for quick commerce shoppers.
    StartupTalkyNitin Konde