Kabeer Biswas is among some entrepreneurs in India who, with his friends, made the delivery of daily essentials quick and easy for us. Kabeer Biswas founded the delivery startup Dunzo in January 2015, headquartered in Bengaluru, Karnataka, India. Kabeer serves as the Chief Executive Officer (CEO) at Dunzo. Kabeer is the Co-founder of Dunzo along with three of its Co-founders, including Ankur Agarwal, Dalvir Suri, and Mukund Jha. They are broadening the service of quick commerce startups in top cities across India. According to the latest reports as of January 2025, Kabeer Biswas is preparing to step down from his role at Dunzo.
Know all about the personal and professional life of Kabeer Biswas, his education, success story, net worth, Dunzo’s net worth & more in the post ahead!
Kabeer was born in 1984. His father died while Kabeer was only 19 years old. His father left considerable wealth for him, which allowed him to experiment with various ideas and take risks without thinking of choosing a safe route. His mother knew the business left behind by his father. Hence, she was secure with Kabeer, not worrying about his mother’s well-being. Thus, Kabeer himself asserted that this is the reason he has no dependents and can formidably experiment on the ideas he took an interest in.
Kabeer Biswas – Education
Kabeer pursued a Bachelor of Electronics in Computers from the University of Mumbai (2000-2004). He later did a Master in Business Administration (MBA) from SVKM’s Narsee Monjee Institute of Management Studies (NMIMS).
Kabeer Biswas – Professional Life
Bharti Airtel Limited
Kabeer started his professional career as soon as he completed his MBA in 2007. He joined Bharti Airtel Limited in 2007 as a Rural NPD. After two years, he was promoted to the Social, Communities, and Location Based Services. He thus spent about three and half years working in this company, from June 2007 to October 2010.
Videocon Telecommunications Limited
He later worked for Videocon Telecommunications Limited in the New Product Development area. He worked there for almost three months, from October 2010 to December 2010.
Y2CF Digital Media Private Limited
Kabeer then worked for Y2CF Digital Media Private Limited in the Product area. He worked there for three years, from January 2011 to December 2013. He founded a company called Hoppr, which was acquired by Hike in 2014.
Kabeer Biswas, Ankur Agarwal, Dalvir Suri and Mukund Jha | Dunzo Founders
Kabeer started his local delivery set-up Dunzo from a small WhatsApp group. It eventually gained popularity and transformed into a hyperlocal mobile application service.
He believed that in the space of delivery and logistics, if all systems do not work on tech-based business, then at least customers who need such service should be served well. This thinking should be approached by companies, and they must think of gaining not only customers but valuable customers.
Thus, Kabeer thought of establishing a business that would help people who formerly needed delivery services. Dunzo renders its delivery services in top cities:
Kabeer, the Dunzo founder, started off with the hyperlocal delivery service Dunzo in 2015. It began delivering its services in some of Bengaluru’s most opulent areas like Indiranagar, Koramangala, and the central business district, aiming at making life easier for its users, abiding by the time-consuming tasks.
Dunzo provides its delivery services in packages, pick up and drop, online restaurant discovery, ordering online food, grocery, medicine, laundry, local couriers, and Bike taxis as well. The company receives ten lakh orders monthly.
Dunzo eventually became the first Indian tech company to receive funding from Google in 2017. Dunzo started providing a platform to local businesses. The company has also started food delivery services in direct competition with Swiggy and Zomato. It has become a favorite brand among Bengaluru’s digital-savvy and time-strapped elite. At one point, Biswas’s net worth was estimated to exceed INR 6,000 crore.
The Dunzo Journey
Kabeer Biswas – Funding Raised via Dunzo
Dunzo has raised a total funding of $700 Million till January 2022. Reliance Retail has funded $240 million in January 2022 with Vikas Poddar and five other investors.
Dunzo received its first round of funding from Blume Ventures Aspada Ventures, escorted by other investors such as the MD of Google India- Rajan Anandan and Sandipan Chattopadhyay, worth $650k in March 2016.
In December 2017, the existing ventures and investors provided investments to Dunzo in another round of funding. This was Google’s first direct investment in a startup in India.
In August 2019, Dunzo raised a funding of Rs. 34.56 crores by issuing debentures and Series C1 preference shares to one of the existing investors, Alteria Capital. Dunzo has raised around $498 Mn across multiple funding rounds till date.
Kabeer, the founder of Dunzo, declared last year that he and his company will be focusing on the local businesses that are offline. He is trying hard to make the local economy a lot more efficient. For example, once a local grocer’s shop was declining and about to shut down, then Dunzo, under the leadership of Kabeer, signed it up as one of its delivery merchants. The shop is now gaining profits more than ever, in several past years.
Kabeer has specifically designed Dunzo to use the data of its core delivery areas to make life easier for its users. It is through this service that they got to know that the well-to-do users were frequently searching for some specific foodstuffs, which led them to open a food delivery service as well. At that time, no one knew what his customers needed, neither the user nor the retailer.
Kabeer Biswas – Stepping Down from Dunzo
Kabeer Biswas is planning to step down, as reported by Moneycontrol on 2nd January 2025. He may soon join Flipkart Minutes as head of operations. The 10-year-old company has faced difficulties in the last few years and now operates in fewer areas. Biswas is the last co-founder to leave, following the earlier exits of Dalvir Suri, Mukund Jha, and Ankur Agarwal.
Conclusion
Kabeer Biswas’s main aim was to make a living by saving people’s time. Dunzo, a hyperlocal delivery startup lets users transfer or deliver their desired product or parcel from one corner of the city to the other corner with just a click.
Dunzo can change the way you move things and how you shop and lets you access your city like never before. An app that connects you to the nearest delivery partner who can make purchases pick up items from any store or restaurant in the city, and bring them to you.
FAQs
Who is Dunzo CEO?
Kabeer Biswas is the Co-Founder & CEO at Dunzo. But he is set to quit from his position and join Flipkart Minutes.
What is Kabeer Biswas education?
Kabeer pursued a Bachelor of Electronics in Computers at the University of Mumbai and later obtained an MBA from SVKM’s Narsee Monjee Institute of Management Studies.
Is Dunzo funded by Google?
Dunzo has raised $40 million in Series E funding from Google and existing investors, including Lightbox, Evolvence, Hana Financial Investment, LGT Lightstone Aspada, and Alteria Capital in January 2021. Earlier in September 2020, Dunzo received $ 28 million from Google, Lighrock, and other investors.
Why did Google invest in Dunzo?
Dunzo is reimagining how e-commerce and delivery could be done in India, thereby posing a challenge to Amazon and Walmart-owned Flipkart, as well as local food and grocery delivery startups such as Swiggy, Zomato, BigBasket, and Grofers.
Who is Dunzo owner?
Dunzo was founded by Kabeer Biswas, along with Co-founders Ankur Agarwal, Dalvir Suri, and Mukund Jha, in 2014.
What is the valuation of Dunzo?
Dunzo has a net worth of $744 Million as of 2023.
What is Kabeer Biswas age?
Dunzo founder, Kabeer Biswas was born in 1984. He is 40 years old.
Who are Dunzo founders?
Kabeer Biswas, Ankur Agarwal, Dalvir Suri and Mukund Jha are the founders of Dunzo.
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We yearn to enjoy hassle-free lives and smartphones have a major role to play in achieving this dream. Mobile apps have given us the kind of freedom and the opportunity to leverage the same, which was hard to imagine even a decade back. Product delivery is one such thing that has been streamlined with the radical innovations in mobile apps. However, pick-and-drop services in India were rather expensive, chaotic, and troublesome, dominated by unorganized players until Dunzo came up with its promising delivery services at nominal charges.
Founded in 2015, Dunzo has been a blessing for many out there when it comes to delivery-related tasks.
The kind of features Dunzo offers will indeed make you slouch on your couch. With thousands of positive reviews and admiration from investors, Dunzo is in the process of creating an impact.
Read on to find out more about Dunzo’s Startup Story, Founders and Team, Business Model, Revenue Model, Funding and Investors, Growth, Logo,Tagline, Competitors, Challenges, and more.
Dunzo is a hyper-local on-demand delivery service in India. It delivers anything and everything as and when needed with minimum delivery charges. For instance, if you forget some documents at home, Dunzo can get them to your office. Besides, if you are in a situation where you would like to buy a t-shirt from a mall but are not in a position to go there and purchase it, Dunzo will get it for you.
Dunzo also has tie-ups with some restaurants, clothing stores, and a few general stores as well. It is currently providing services in the following cities – Bengaluru, Delhi, Gurugram, Pune, Chennai, Mumbai, Jaipur, Noida and Hyderabad. Dunzo is helpful for people who do not want to go out, cannot go out for some reason, and want to buy or send over some product/item.
Dunzo Digital Private Limited is the parent company of the hyper-local demand delivery service startup Dunzo. It was incorporated on July 8th, 2014, and is registered at the Registrar of Companies, Bangalore.
Dunzo – Founders/Owners and Team
Kabeer Biswas, Ankur Agarwal, Dalvir Suri, and Mukund Jha are the founders of Dunzo.
Kabeer Biswas
Kabeer Biswas ideated Dunzo. At the age of 28, he decided to save people’s time and initiated the plans for Dunzo. He is an engineer who graduated from Mumbai University and completed his Master’s at the Narsee Monjee Institute of Management in Mumbai. In 2007, he started working with Airtel as a product and sales manager. Kabeer subsequently served in the New Product Development and the Product divisions of Y2CF Digital Media and Videocon Telecommunications respectively before founding Dunzo. Kabeer is currently appointed as the CEO of Dunzo.
Co-Founders of Dunzo
Ankur Agarwal
Ankur Agarwal, a computer science graduate from IIT Roorkee, is the co-founder of Dunzo. Ankur worked with the third co-founder Mukund Jha at Google and the duo also started an HR tech company named ‘Filter‘.
Mukund Jha
Mukund Jha is the Co-founder and CTO of Dunzo. After completing his BTech., Computer Science from Motilal Nehru National Institute of Technology, Jha pursued his Master’s in Computer Science from Columbia University, where he also served as a research assistant before moving on to join Google as a software engineer. He served as a software engineer for a little less than 3 years before founding Wisdom.ly and Habet, which he founded in 2013 and 2014. Dunzo was the third company that he co-founded with Ankur, Kabeer, and Dalvir in 2015.
Dalvir Suri
Dalvir Suri was another co-founder of Dunzo and is a BE in Information Technology graduate from the Sardar Patel Institute of Technology at Mumbai University. Dalvir had previously worked at IBM as an application developer and a security and privacy consultant. Next, he went on to be the Head of Operations and Delivery at Cybrilla Technologies before co-founding Dunzo in May 2015.
Dalvir Suri left the company on October 2, 2023, amid financial strain and layoffs, according to numerous sources familiar with the development.
Dunzo – Startup Story
Kabeer Biswas got bored in six months after shifting to Bengaluru. He decided to test a new business idea based on a self-completing, to-do-list product. This was the core idea behind Dunzo. His small room in a duplex became the headquarters of Dunzo. He then started spreading the word about the concept to his friends, which began to spread fast. Kabeer soon started running errands for people on bikes and completed deliveries all by himself. People dropped a message on his WhatsApp number and he ensured their task was done.
To help him in this initiative, he hired a few people from an NGO on a part-time basis. This team completed 70 deliveries in just one day in June 2015. This gave Dunzo a popularity boost and in the next three months, the startup received its first major investment. Due to the surge in demand, the WhatsApp-based business and service were transformed into an app in 2016. Other co-founders stepped in and made the Dunzo app a huge success.
Dunzo- Startups in India | Startup Story
Dunzo – Mission and Vision
Dunzo’s mission is “to be the logistics layer of every city.” The vision of the company is to expand all across the country and emerge as the go-to delivery service provider of each of the cities.
Dunzo – Name, Tagline, and Logo
Dunzo is a slang abbreviation that refers to ‘do, over, and finished’. The company kept the name Dunzo to finish the work that people had pending or wanted to delegate. The idea behind the logo and the brand is to be quick, reliable, and bold. Dunzo is about being constantly on the move.
“Just Dunzo it!” says the Dunzo tagline.
Dunzo Logo
Dunzo – Business Model and Revenue Model
Dunzofunctions through an app and a website. It provides on-demand concierge services in the hyper-local market. Dunzo offers many features under one roof, i.e., its app suffices for all possible needs. Home groceries, food, medicines, pet supplies, health and wellness, gifts, bike rides, pick and drop, laundry delivery, and various other categories/services are provided by Dunzo.
Dunzo works through a data-driven platform that connects a delivery person to the nearest user. The activity of this person can be tracked throughout the delivery. When there are any purchases to be made, the users can even use the chatbox, send relevant images of the specific product, and communicate accordingly. Dunzo also provides Dunzo cash and other digital payment options. Dunzo uses Artificial Intelligence with its platform to give users a satisfactory and smooth experience.
Dunzo – Growth and Revenue
Initially starting in 2015 on Whatsapp, when the users typed their needs and Dunzo used to deliver the same promptly, to now, when Dunzo is hailed as an all-in-one 24X7 delivery ecosystem to significantly deliver anything and everything within the city, the growth is right in front of us. Furthermore, it is important to note that Dunzo has its headquarters in Bengaluru and is now serviceable in 8+ cities in India, which entered Chennai in 2018 after starting its operations in Hyderabad in the same year.
Dunzo Daily
The company has last launched its new dark store named Dunzo Daily, which started in Bengaluru and claims to be designed as a grocery delivery service. As per the recent updates, Dunzo Daily has also been launched in Pune in February 2022 and will have its stores set up in over 10 Indian cities during the first half of 2022. Dunzo Daily has entered Mumbai, as per reports dated April 7, 2022, Dunzo’s service will also operate in the satellite towns of Navi Mumbai and Thane. This makes Dunzo Daily operable in 4 cities – Bengaluru, Chennai, Mumbai and, Pune, and is aiming to be launched in Hyderabad and Delhi NCR later in April 2022.
The fresh fruits and vegetable delivery service arm of Dunzo is now aiming to have 200 mini-warehouses, have 30,000+ delivery partners, and have set a target of completing 2 lakh orders daily by June 2022.
The word “Dunzo” has grown from just the name of a startup to a verb in the real world, where people prefer to just dunzo things.
Here’s a glance at the growth highlights of Dunzo:
The company is spread across 9 of India’s Cities
Dunzo is backed by none other than Google and Reliance Retail
The company also has a bike taxi service in Gurugram
Dunzo boasts of a whopping 40X growth in the last 2 years, as reported in March 2021
Google-backed Dunzo scaled its revenue by 1.6X in FY21 and has prominently reduced its expenses by 43%
Dunzo fulfilled 1 million orders monthly.
It has acquired 30,000+ merchants.
The company has 40,000 delivery partners
Dunzo Digital as part of the Drone Vaccine Delivery Initiative in Telangana
Dunzo Digital has currently been called upon along with Skye Air, a part of the Dunzo MedAir consortium for the Government of Telangana’s ‘Medicines from the Sky’ project to enable faster and more efficient healthcare logistics. Soon after, permission was granted to the Telangana government to use drones within the visual line of sight (VLOS) for the experimental delivery of COVID-19 vaccines from the Ministry of Civil Aviation (MoCA) for one year, the state government tied up with Dunzo Digital.
The trials of the delivery of the vaccines are scheduled to begin on September 20, 2021, and will start from Vikarabad, Telangana, as per the reports dated September 18, 2021. They are expected to continue till September 25, 2021. The Dunzo Digital and Skye Air duo will demonstrate numerous healthcare logistics-related use cases as part of the trials.
Financials
Dunzo Financials
Dunzo Financials
FY23
FY22
Operating Revenue
Rs 226 crore
Rs 54 crore
Total Expenses
Rs 2,054 crore
Rs 532 crore
Profit/Loss
Loss of Rs 1,801 crore
Loss of Rs 464 crore
Expenses Breakdown
The company’s total expenses in FY22 were Rs 532 crore , and in FY23 it is Rs 2,054 crore.
EBITDA
The company’s EBITDA margin declined from -643% to -677% during FY22 and FY23, a symptom of considerable operating losses. Due to rising costs, the expenses per unit of operational revenue went from Rs 9.85 to Rs 9.09.
FY22- FY23
FY22
FY23
EBITDA Margin
-643%
-677%
Expenses/Rs of operation revenue
Rs 9.85
Rs 9.09
ROCE
-32%
–
Dunzo – Funding and Investors
Dunzo has raised a total funding of $476 Million in over 19 rounds of funding. Dunzo raised $75 million from a funding round led by Google on April 6, 2023.
Reliance Retail is the major shareholder in Dunzo with a 25.8% stake. Google, in contrast, owns a somewhat lower ownership interest of under 20%. In an effort to take advantage of the changing e-commerce and delivery trends in the market, Reliance Retail and Google have made this strategic investment, demonstrating their interest in the quickly expanding hyperlocal delivery market.
Dunzo funding details are as follows:
Date
Amount
Investors
Series
November 2016
$1.18 Million
Aspada Investment
Series A
December 2017
$12.3 Million
Google, Blume Ventures, Aspada Investment
Series B
November 2018
$1 Million
Alteria Capital
Debt
February 2019
$3.1 Million
Blume Ventures, Lakshmi Narayanan, Raintree Family Office, Monika Garware Modi
Lightbox Ventures, 3L Capital, STIC Investment, STIC Ventures and Google
Series D
February 2020
$11 Million
Alteria Capital
Debt
September 2020
$28 Million
Google, Lightstone Fund
Series E
January 2021
$40 Million
Google, Lightbox, Evolvence, Hana Financial Investment, LGT Lightstone Aspada, and Alteria
Series E
January 6, 2022
$240 Million
Reliance Retail, Lightbox, Lightrock, Alteria Capital
Venture Round
November 30, 2022
$6.2 Million
BlackSoil
Debt Financing
April 6, 2023
$75 Million
Google
Convertible Note
Dunzo – Partnerships
Dunzo have some prominent partners:
Pepsico
Dunzo partnered with PepsiCo. With this partnership that was announced on May 26, 2020, Dunzo now delivers four different food products produced by the PepsiCo subsidiary brand Frito-Lay, which are Lay’s, Kurkure, Doritos, and Quaker.
Leadsquared
Dunzo next partnered with LeadSquared to bring greater efficiency in its process of onboarding new retailers on the platform. Besides, this partnership that materialized on June 23, 2020, will also be empowering them with a wider reach and local delivery services. It also partnered with Zee5 and Alt Balaji in September 2021 to push Dunzo Daily.
Alliance Insurance Brokers
Dunzo partnered with alliance insurance brokers in February 2023 to give its nationwide network of delivery partners insurance coverage.
Shield
The company partnered with Shield in April 2023 to enhance its ability to prevent fraud activities in real-time.
Parinaam Foundation
Dunzo partnered with the Parinaam Foundation in May 2023, and with this partnership, they aim to support the financial literacy of women delivery partners and store executives.
Open Network for Digital Commerce (ONDC)
The seller division of Dunzo joined the Open Network for Digital Commerce (ONDC) in August 2023, and with this alliance, the company hopes to sign up over 20,000 merchants from a variety of industries.
One-Tap
Dunzo partnered with OneTap in September 2023 to pay employees’ salaries for August, as the company had previously missed multiple deadlines and failed to pay staff members’ August salaries.
Dunzo – Awards
Dunzo was listed in the LinkedIn Top Startups of the Year in 2021.
It has won the Digies Award for both consecutive years (2019 and 2020).
The company won the Mommy Awards in 2020 and 2021.
Like every other startup, Dunzo also faced many hiccups and challenges. The major pain points for the company were an inefficient delivery system, the time taken by the runners to complete the deliveries, website and mobile application management, and major financial losses.
Dunzo Threatens Staff
Some of the Dunzo staff allegedly received messages from Dunzo on July 27, 2022, which threatened them with permanent suspensions if they were found guilty of supporting strikes.
The message that Dunzo staff have received allegedly on July 26, 2022, read, “It is to inform you that any ID found at the location of a strike will be permanently suspended. Please don’t be a part of a strike or support a strike either.”
Data Breach Issue
Dunzo suffered a data breach issue in July 2020, when the company said that the Dunzo website, which had the users’ information, email addresses, and more, was hacked by the hackers. The exact amount of user data that was accessed was not known then but the payment information of the users was not been accessed by the hackers. The technical team at Dunzo updated the security pattern after that incident, which is now stronger. Dunzo had initiated an internal investigation into this case. The investigation eventually came up with the suggestion that the unauthorized access to the database could have followed a break in the servers of a third party. While speaking on this issue after the data breach, Dunzo CEO Mukund Jha published a post and said that his company has taken “swift action” to fix the security problems and has also, “added additional layers of security protocols” to fix the issue.
The company also claimed they have enhanced the old logging and tracing mechanism to monitor any such incidents, which will help the users receive an alert when there will be any doubtful activity in the future.
Jha said, “While our best teams are working on resolving and strengthening our security efforts, we’re also engaged with leading cyber security firms and experts to further strengthen our efforts,”
The Case of Drugs
Both Dunzo and Rapido delivery agents were arrested in Bengaluru, as a part of the ongoing crackdown on narcotics, which included two men. Police busted two delivery agents who were found delivering huge amounts of drugs around the city. Police, however, said that the food delivery services at Twitter Pany “cannot be blamed” for their employees being involved in crime.
In one of their biggest hauls of marijuana and other synthetic drugs, the Bengaluru Police have seized 240 kgs of ganja (marijuana), MDMA tablets, MDMA crystals, weed oil, brown sugar, and much more. The seizure is part of Bengaluru Police’s continuing crackdown on narcotics and its wide networks.
“This bust is not just one place but from across Bengaluru,” Bengaluru police commissioner Kamal Pant said.
While Dunzo doing good job of door delivery of essentials during the lockdown,some misusing it & doing illegal things. CCB arrest 2 accused who used the cover of DUNZO delivery boys & procured & tried to sell two headed snake (SAND BOA) prohibited under Wildlife Protection Act.. pic.twitter.com/PwHOwelog2
According to the top police officials, marijuana is being sourced from Kerala and Andhra Pradesh. Further investigation is underway and the police are hopeful of making more arrests. The local police are heading the investigation but they are cooperating with other state police and central agencies.
Dunzo – LayOffs
On July 21, 2023, Dunzo fired 300 people, representing 30% of the workforce. The layoffs are being done because of cash flow problems. According to several media sources, the corporation has also postponed paying half of the employees’ June salary due to a cash shortage, and the senior leadership would be most affected.
Dunzo, however, has let go of up to 400 people over the past nine months as a result of being compelled to downsize its consumer-facing business, Dunzo Daily, and shift its emphasis to the B2B vertical, Dunzo Merchant Services.
Dunzo fired 150–200 people in its third round of layoffs on September 27, 2023, to cut costs. According to many news reports, the pending payouts for June and July for the employees will be cleared in November.
Apart from Meratask in Delhi and Jugnoo in Chandigarh, it also has rivals emerging out of metro cities like Delhi, Pune, and Bengaluru. The logistics industry in India is huge and intense competition is inevitable.
Dunzo – Future Plans
Dunzo has garnered massive popularity in the cities it presently operates in. The company has made the lives of people easy and stress-free. Shortly, the company is aiming to strengthen product searches on its app by partnering with different merchants and vendors. The team at Dunzo wants to expand its coverage of physical retail stores on the mobile application. Dunzo is also in the process of expanding its outreach to different tier-two cities.
Dunzo Founder and CEO, Kabeer Biswas spoke at an event, where he mentioned the company’s growth plans to deliver essentials to customers in just 15-20 minutes. He also revealed that in the next 24 months, Dunzo will be rolling out the daily category across the country to 20 cities, and digitizing the same for the company’s TAM of 50 million customers.
Dunzo is planning for an IPO in 2-4 years as per various news reports of January 2022.
Kabeer the Founder said ” We were looking forward to a partnership that would allow us to be able to do that, and we have been able to agree and work very closely with the Reliance team towards this goal.”
The company is planning to raise a fund of $ 35 million in funding from existing investors like Reliance Industries and Google as well as new investors.
FAQs
What is Dunzo used for?
Dunzo is a hyper-local on-demand delivery service in India. It is a delivery company that delivers anything and everything on demand with minimum delivery charges.
How much does Dunzo cost?
Dunzo approximately charges INR 40 for 4 km, INR 80 for 8 km, and INR 120 for distances greater than 8 km.
What does Dunzo mean?
Dunzo is a slang abbreviation that refers to‘do, over, and finished‘.
Who is the CEO of Dunzo?
Kabeer Biswas is the founder and CEO of Dunzo.
How long does Dunzo take to deliver?
The entire delivery cycle approximately takes 35-45 minutes.
Is Dunzo reliable?
Delivering an exceptional customer experience for its platform’s users is Dunzo’s main motto. Hundreds of positive reviews speak for Dunzo’s reliability.
Simran Shahid
Rishabh Rathi
