Tag: Lodging

  • Airbnb – Success Story of a Hospitality Company Valued at $100 Billion

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Airbnb.

    Have you ever felt anxious about accommodation when you’re planning on a trip out of the city or country? The uncertainty of stay, their hospitality, and their safety often give us the creeps. Leaving the comforts of our home alone causes massive distress, which is further coupled with the apprehension of staying outside whenever we decide to stay outside. Therefore, staying in a place that is decent enough and secure is something that most of us look up to.

    What if we could find a place that makes us feel at home when we are on a vacation or a business trip? Wouldn’t that be great?

    Modern technological advancements have made that possible and simple to find suitable accommodations for any kind of trip we make with the emergence of dependable lodging companies, and one of the most popular of such companies is Airbnb.

    Right from choosing the quarters to offering support around the clock until we part, it brings all sorts of convenient measures right into our hands. Airbnb is one such wonderful platform that serves as an online marketplace to help people find accommodation during their trip as per their needs. Airbnb serves over 220 countries and regions across the world today.

    You have certainly heard of Airbnb already, and thus if you are wondering to know more about this brand, then here we bring you all about Airbnb, which includes “when Airbnb started?”, Airbnb founders and creators, Airbnb company history, Airbnb success stories, Airbnb parent company, funding and valuation, growth, revenue, competitors, future plans and more.  

    Airbnb – Company Highlights

    Startup Name Airbnb
    Headquarters San Francisco, California
    Industry Hospitality, Lodging
    Founders Brian Chesky, Joe Gebbia, Nathan Blecharczyk
    Founded August 2008
    Total Funding $6 bn (as of March 2022)
    Revenue $4.387 bn (as of September 2021)
    Valuation $75 bn+ (as of December 2020)
    Website airbnb.co.in

    Airbnb – About
    Airbnb – Industry
    Airbnb – Founders and Team
    Airbnb – Startup Story
    Airbnb – Mission and Vision
    Airbnb – Name and Logo
    Airbnb – Business and Revenue Model
    Airbnb – Challenges Faced
    Airbnb – Funding
    Airbnb – Acquisitions
    Airbnb – Growth
    Airbnb – Awards
    Airbnb – Competitors
    Airbnb – Future Plans

    Airbnb – About

    Airbnb expanded as Airbed and Breakfast is an online marketplace to connect people in need of accommodation with the people (host) who are willing to rent their home or space in a particular locality.

    Airbnb is based out of San Francisco, California, and offers the convenience of a website and a mobile app for users from around the world to list, discover and book accommodations.  

    The idea was originally conceived in 2007 by Brian Chesky and Joe Gebbia which was brought into shape in August 2008 along with Nathan Blecharczyk. Starting with 2 hosts, Airbnb has over 4 Million hosts with about 5.6 Million listings scattered across the globe today. They claim to have served more than 1 Billion guests as of September 2021.

    Airbnb offers a significant advantage over hotels in terms of cost, amenities, customer satisfaction, service, and many more. They create value for both the Host (free listing of their asset) and the Guest (offering a unique and authentic experience at an affordable cost).

    There are numerous Airbnb subsidiaries including Luxury Retreats International Inc., Tilt.com, Accomable, Aibiying, Trooly Inc., Deco Software Inc., Trip4real Experiences, S.L., Lapka Inc., Airbnb UK Limited, HotelTonight, and more. Airbnb with the help of these subsidiaries operates a platform for stays and strives to transform experiences for guests worldwide.

    Airbnb Success Story

    Airbnb – Industry

    Airbnb falls under the lodging sector of the hospitality industry. This industry is expected to reach a Compound Annual Growth Rate of 8% to reach $5891 billion by 2022’s end. The hospitality industry is broadly classified into the following sectors: lodging, event planning, recreation, travel and tourism, and food and beverage services. This industry is considered to be more of leisure than basic needs.


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    Airbnb – Founders and Team

    airbnb Founders
    airbnb Founders

    Brian Joseph Chesky

    Brian Joseph Chesky is the CEO and one of the co-founders of Airbnb. He attended the Rhode Island School of Design (RISD) and has a Bachelor’s degree in Fine Arts, Industrial Design. The Airbnb founder started his career with 3DID as an Industrial Designer and then became the Principal of Brian Chesky Design before founding Airbnb.

    He was acknowledged as TIME’s 100 Most Influential People in 2015. At the age of 35 in 2016, he became the youngest one to be named on the Forbes 400 list. Chesky also joined ‘The Giving Pledge’ campaign initiated by Warren Buffett and Bill Gates.

    Joe Gebbia

    Joe Gebbia is known as the co-founder of Airbnb, who is also the chairman of Samara, Airbnb’s design studio, and of Airbnb.org. He too attended RISD and secured a Bachelor’s degree in Fine Arts in Graphic and Industrial Design. Before founding Airbnb, Gebbia served as the industrial designer at Chronicle Books.

    This Airbnb founder is a member of RISD’s trustee board and has donated $300,000 for a scholarship fund. Joe joined ‘The Giving Pledge’ campaign in 2016.

    Nathan Blecharczyk

    Nathan Blecharczyk is another co-founder of Airbnb. He earlier worked as an engineer in OPNET Technologies before joining Airbnb. At Airbnb, he was initially designated as Chief Technology Officer and designed the company’s website. In addition to CSO, he is the chairman of Airbnb China. He is also a member of ‘The Giving Pledge’ campaign.

    Blecharczyk is a Harvard University graduate with Computer Science. Starting as a Bioinformatics Programmer at the Brigham and Women’s Hospital, Blecharczyk had served as the Intern Program Manager for Visual Basic .NET at Microsoft Corporation, and then as a Research Assistant at the Harvard Kennedy School of Government, and eventually became a Teaching Fellow at Harvard University. Blecharczyk had also previous experiences of serving as a Software Engineer at OPNET Technologies, Inc. and Batiq. The Airbnb founder was then the owner of Consult Mavens, LLC. and then joined hands with the other co-founders and founded Airbnb.

    When last reported in 2020, Airbnb had an employee strength of over 5597 employees.  

    Airbnb – Startup Story

    The startup story of Airbnb or the Airbnb origin is quite interesting. The Airbnb company history started in 2007 in San Francisco, when Brian Chesky and Joe Gebbia were roommates. They were worried about their rent, which was due because they didn’t have money at that time. While thinking of ways to pay the rent, they came across the design conference scheduled to be held in San Francisco that weekend and found that all the hotel bookings in SF were sold out.

    An idea picked up and they immediately decided to host some guests from the conference in their room. They got three airbeds and hosted three guests, thus planting a seed for Airbnb. Later when the guests left, Joe and Brian gave further thoughts to this idea and decided to move further.

    Joe Gebbia reportedly wrote a letter to Brian Chesky informing him of his idea. Here’s a copy of the subletter;

    Airbnb Letter from Founder to Founder
    Airbnb Letter from Founder to Founder

    Nathan Blecharczyk joined them in early 2008 and they together rooted Airbnb firmly in the market.

    The idea for Airbnb was planted when Brian Chesky and Joe Gebbia managed to host three guests for $80 per night. However, then they lacked the investment to construct the idea further. So, they decided to crop ‘Breakfast’ from Airbed and Breakfast for the time being and started selling breakfast targeting the 2007 presidential election campaign. This helped them keep their dreams alive.


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    Airbnb – Mission and Vision

    Airbnb mission statement focuses on creating “a world where anyone can belong anywhere”. They were keen on attaining this purpose through their dedicated employees and loyal hosts. Airbnb has evolved as it grew. With their earlier statement of ‘Unlocking unique experiences worldwide’, they evolved into a vision of “Belong Anywhere”. They strive continuously on their vision to make their customers feel at home always, irrespective of the place they are in exploring the world of their dreams.

    Airbnb Logo
    Airbnb Logo

    The name Airbnb was derived from the company’s initial name Airbed and Breakfast. The company was addressed as Airbed and Breakfast even before its formal inception in 2008. The founders reasoned the name as a reference to air mattresses rented out to three guests they hosted in 2007. Later in 2009, the name was changed from Airbed and Breakfast to Airbnb.

    Earlier, Airbnb’s logo carried the entire name of the company, Airbed and Breakfast. When the company was renamed in 2009, the logo too was reduced to Airbnb written in blue.

    The logo was again changed in 2014 with a symbol, which the company calls The Belo, saying it is the universal symbol of belonging. This logo, when dissected, depicts four other symbols that represent People, Places, Love, and Airbnb, when combined together forms the Belo logo.

    Airbnb – Business and Revenue Model

    Airbnb is an online platform that connects people (guests) in search of accommodation with the hosts who are interested in renting out their place. They help the host to find guests by allowing them to display their place on Airbnb’s platform for free of cost. On the other side, the customers get a chance to choose their accommodation from myriad places showcased, as per their needs. Airbnb collects the payment online, retains it until 24 hours after guest check-in, and then pays the host.

    Airbnb’s revenue comes from the two-way commission charged from both the host and the guest. They charge 3% from the hosts and typically around 14% from the guests for every transaction made.

    Airbnb – Challenges Faced

    Local Laws and Regulations

    There are different rental laws and regulations for every country and sometimes even city. For example, New York rental laws prohibit renting properties for less than 30 days, unless the tenant is living there. Airbnb took the issue to court but finally, in 2019, they agreed to share information of listings that New York City laws demanded.

    Racial Discrimination by Hosts

    There were widespread complaints faced by Airbnb on hosts discriminating against guests on racial and other backgrounds. As a result, Airbnb hired Eric Holder, a former Attorney General, to create and regulate anti-discrimination policy to resolve this issue.

    Fraudulent Listings

    A travel blogger named Asher Fergusson found that some hosts used fake and fraudulent information to get through Airbnb’s background check. This unauthenticated hosting resulted in a number of negative incidents like privacy invasion, booking cancellation, refund refusal, and some rare incidents of corpses spotted on the lawn and even murder. Airbnb is still struggling to completely eradicate such fraudulent listings.

    Logo Controversy

    When Airbnb introduced a new logo in 2014, it received a heavy backlash and sparked controversy saying that the logo has sexual connotations. However, Airbnb stood firm to their Belonging theory, and the issue faded away slowly.


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    Airbnb – Funding

    Since its inception in 2008, Airbnb received a total funding of $6 Billion. Airbnb’s market valuation surpassed $100 Billion after the company went public in December 2020 and is considered to be the biggest trading debut in the United States so far.

    Date Round Money Investors
    September 5, 2020 Series G $635K Global Secure Invest
    April 14, 2020 Debt Financing $1 bn Fidelity, T. Rowe Price, BlackRock, Oaktree Capital Management, Apollo Global Management, Benefit Street Partners, and Owl Rock Capital
    April 6, 2020 Private Equity Round $1 bn Silver Lake, Sixth Street
    September 22, 2016 Series F $555.5 mn TCV, Glade Brook Capital Partners, Geodesic Capital, FirstMark, CapitalG, Altimeter Capital
    November 20, 2015 Series E – 2 $100 mn FirstMark
    June 28, 2015 Series E – 1 $1.5 bn Kleiner Perkins, Sequoia Capital, GGV Capital, Horizons Ventures, T. Rowe Price, Wellington Management, Fidelity Investments, Tiger Global Management, General Atlantic, Temasek Holdings, Baillie Gifford, Groupe Arnault, Hillhouse Capital Group, China Broadband Capital, Manhattan Venture Partners, Slow Ventures, Tim Ringel
    April 16, 2014 Series D $475 mn Sequoia Capital, Andreessen Horowitz, T. Rowe Price, Dragoneer Investment Group, TPG, Sherpa Capital, Smile Group, Shervin Pishevar, ACME Capital, 137 Ventures
    October 28, 2013 Series C $200 mn Sequoia Capital, Tuesday Capital, Founders Fund, A-Grade Investments
    June 25, 2011 Series B $112 mn Sequoia Capital, Andreessen Horowitz, DST Global, CrunchFund, Jeff Bezos, Oliver Jung, Ashton Kutcher, General Catalyst Partners, Y Ventures, Tuesday Capital, SV Angel, GreyLock, Axel Springer Digital Ventures
    November 10, 2011 Series A $7.2 mn Sequoia Capital, SV Angel, Greylock Partners, Ashton Kutcher, Jeremy Stoppelman, Elad Gil, Keith Rabois, Y Ventures, Dave Holmes
    April 1, 2009 Seed $600K Sequoia Capital, Y Ventures
    January 1, 2009 Pre-Seed $20K Y Combinator

    Airbnb – Acquisitions

    Airbnb Acquisitions
    Airbnb Acquisitions

    Airbnb has made around two dozen acquisitions and the most important ones were Hotel Tonight and Luxury Retreats. Here’s checking out the other acquisitions of Airbnb:

    Acquiree Name Date of Acquisition Price
    Accoleo June 2011
    CrashPadder March 2012
    DailyBooth July 2012
    NabeWise July 2012
    Fondu October 2012
    Localmind December 2012
    Pencil Labs December 2014
    Vamo September 2015
    Lapka September 2015
    Trip4real September 2016
    Luxury Retreats February 2017
    Tilt February 2017 $50 mn
    ChangeCoin April 2017
    Deco Software May 2017
    Trooly June 2017
    Accomable November 2017
    AdBasis November 2017
    Koko November 2018
    Luckey December 2018
    Gaest January 2019
    HotelTonight March 2019 $400 mn
    Urbandoor August 2019

    Airbnb – Growth

    Started in a room in San Francisco, today they’ve their listings in over 1,00,000 cities around the world. Airbnb is one of such companies, which grew from nothing to a $30 bn firm in just 11 years.

    The funding started to flow in gradually from $20,000 in the form of the Pre-Seed round to the highest amount of $1.5 Billion in Series G. The Covid-19 pandemic came as a terrible disaster to their business operation. However, when the company went public in December 2020, Airbnb made a remarkable achievement by entering a $100 Billion market valuation right on the first day of their IPO. The Airbnb share value surged to a record high of 113% from $68 per share to $144 per share. This was one of the highest first-day rallies in US history.

    The number of guests going Airbnb has grown tremendously year on year. Where Airbnb saw around 540,000 guests on new year’s eve back in 2014, it welcomed close to 4.5 mn guests on 2019’s new year’s eve.  

    Airbnb New Year's Eve Guests Growth
    Airbnb New Year’s Eve Guests Growth

    Airbnb is nothing but an accommodation marketplace that provides access to over 6 million unique places to stay comfortably and at their leisure in nearly 100,000 cities and 191 countries. Interestingly, Airbnb also offers access to local communities and interests through more than 30,000 activities run by hosts across over 1,000 markets around the world so that you can be a traveler and not just a tourist. It entered India in 2016. Since its inception in India, the company has had around 45,000 listings with Goa being the most popular Airbnb haunt with 6000+ listings.

    Airbnb has last been valued at over $75 bn in December 2020.

    Airbnb – Awards

    Airbnb won the ‘App’ award in the South by Southwest Conference in March 2011. Later in 2020, employee work satisfaction was analyzed through ratings and reviews, and Airbnb secured the Best Company Perks & Benefits award.

    Airbnb – Competitors

    Although Airbnb commenced its operation with a unique idea, they’ve gained a handful of rivalries as they grew by. Here are some of the top competitors:

    Vrbo – Vrbo or Vacation Rentals By Owners is a subsidiary of HomeAway and focuses primarily on vacation rentals. HomeAway was later acquired by Expedia Group in 2015 and they provide a competitive environment to Airbnb.

    FlipKey – FlipKey is another vacation rental site that provides a safe and easy marketplace for customers to find the best place of their choice. It is a subsidiary of TripAdvisor, a travel booking company.

    OYO – OYO and Airbnb have a common goal but operate with different business models. Since Airbnb hasn’t rooted deeply in India, OYO stands to be their replacement and holds a good market position.


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    Airbnb – Future Plans

    Airbnb aims to transform Travel into a Living. To achieve this, Airbnb introduced more than 100 upgrades and innovations to its existing services that ensure flexibility among hosts and guests.

    Airbnb is keen on creating a new kind of travel for its guests in the post-pandemic situation. They recently launched 4 new property types namely, Vacation Home, Unique Space, B&B, and Boutique for a flexible user experience.

    Brian Chesky said that Airbnb is concentrating beyond traditional connotations of work travel and leisure for its success in the future.

    FAQs

    What is Airbnb?

    Airbnb is an online marketplace to connect people in need of accommodation with the people (host) who are willing to rent their home or space in a particular locality. The Airbnb founded date is listed as August 2008.

    When Airbnb started?

    Though the Airbnb idea was germinated in the minds of Brian Chesky and Joe Gebbia in 2007, it was only after Nathan Blecharczyk joined them in 2008 that the journey started for Airbnb. The company was founded in August 2008 by the Airbnb creators.

    What is the Airbnb origin story or the story of Airbnb?

    The Airbnb origin or the Airbnb story is closely connected with the Airbnb founder story, which began in 2007 when Brian Chesky and Joe Gebbia were roommates and they lacked the money that was due as their rent. While thinking about how they can pay their rent, they were to attend a design conference in San Francisco on the weekend, where they soon discovered that all of the hotels in SF were booked. This helped them with the idea that they also host some guests by themselves. In no time, Brian Chesky and Joe Gebbia arranged for 3 airbeds for 3 guests, which was the start of the hospitality business that would later be known as Airbnb. Soon they were joined by Nathan Blecharczyk in 2008 and Airbnb was founded.

    How many users are using Airbnb currently?

    There are over 4 Million hosts with 5.6 Million listings around the world. They’ve hosted more than 1 Billion guests so far.

    What is the average earning of the host?

    The all-time earnings of the hosts until October 2020 were recorded at $110 billion. The average earning of a host stand at $9,600 per year.

    What is the commission rate charged by Airbnb?

    Airbnb charges a 3% commission from hosts. Guests are charged typically around 14% for every successful transaction.

    Who are the top competitors of Airbnb?

    Some of the top Airbnb competitors in India are:

    • FlipKey
    • OYO
    • Vrbo
    • HomeToGo
    • OneFineStay
    • HouseTrip
  • The Current Insights and Challenges Faced by OYO Rooms

    Back in 2013, a college dropout spotted the untouched opportunity in organizing India’s budget hotels while travelling through the country. His startup has reached up to 3.5x growth in revenue when it was valued at 10 Billion dollars in October 2019.

    It’s easy to guess that OYO Rooms, a thriving venture by a young entrepreneur Ritesh Agarwal, is being spoken about.

    The funding marks OYO’s presence as India’s most successful unicorn. OYO has successfully raised a whopping $4.1B, as of August 20, 2021. The company has marked its footprints beyond India—in China, Malaysia, Nepal, and the UK. Here’s an insight into Oyo Rooms subsidiaries, growth and the challenges faced by Oyo.

    Oyo Rooms – Latest News
    Oyo Rooms – Growth, Expansion and Valuation
    Oyo Rooms Subsidiaries
    Oyo Rooms – Funding
    Challenges Faced by Oyo Rooms

    Oyo Rooms – Growth, Expansion and Valuation

    Ritesh Agarwal
    Ritesh Agarwal, Founder

    In 2012, Ritesh Agarwal launched Oravel Stays to enable the listing and booking of budget accommodations. After months of research and experiencing various bed and breakfast homes, guest houses, and small hotels across India, he pivoted Oravel to OYO in  May 2013.

    OYO partners with hotels to offer world-class guest experiences across cities. Shortly after launching Oravel Stays, Ritesh Agarwal received a grant worth $100,000 as part of the Thiel Fellowship from Peter Thiel, which greatly contributed to shaping his startup.

    OYO Rooms currently houses 17,000 employees globally, of which approximately 8000 are in India and South Asia. OYO Hotels & Homes is now recognized as a full-fledged hotel chain that leases and franchises assets.

    Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes, and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, Brazil, Mexico, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, the United States and more. It is even valued higher than the renowned  Taj group of hotels and Oberoi hotel chain.

    As per the DRHP filed by the company recently, the total income of OYO, which stood at Rs 13,413.26 crore in the previous FY20 fell by nearly 70% in FY21, standing currently at Rs 4,157.38 crore. All of these can be pointed out as the adverse effects of the pandemic, which restricted the Indians largely to their homes. However, it is important here to note that the company saw a massive 70% contraction in losses though.

    The losses of Oyo became as less as Rs 3,943.8 crore in FY21 when compared to the loss of Rs 13,122.77 crore in FY20. This is due to the reason of the huge fall in the expenses of the company, which was recorded at Rs 22,800.12 crore in FY20 and came down to Rs 6,936.07 crore. The company’s expenses on employee benefits also drastically declined by 63% to Rs 1,742.12 crore in FY21, from Rs 4,765.28 crore in FY20 because of numerous layoffs.

    The business that undoubtedly bore a considerable amount of the brunt of the pandemic is looking to rise again after the lockdown relaxation this year 2021. Oyo took its first step towards growth by raising funding from the American software giant, Microsoft, as part of strategic investment.

    Along with Microsoft, Oyo has a set of other strategic investors, which includes Chinese ride aggregators Didi Chuxing; South-East Asian ride-hailing giant, Grab and Airbnb, American online marketplace for lodging, tourism, and homestays.

    The total valuation of OYO is $9.6 Bn, as of August 20, 2021, after the company raised $5 Mn from Microsoft.

    Oyo Rooms Subsidiaries

    Oyo Rooms have acquired 8 companies to date. Denmark-based data science firm, Danamica was the last company that was acquired by OYO on September 2, 2019, at $10M, after which Oyo acquired Direct Booker on May 9, 2022. The Croatia-based hospitality service provider has more than 3200 homes with it and has serviced 2 mn+ customers so far. The acquisition of the Nikola Grubelic and Nino Dubretic-founded company is expected to strengthen Oyo’s presence in Europe, especially in Croatia.

    Acquired Date Amount
    Direct Booker May 9, 2022
    Danamica Sep 2, 2019 $10M
    Leisure Group May 1, 2019 $415M
    Qianyu Islands March 26, 2019
    Innov8 Coworking March 15, 2019 $30M
    Weddingz Aug 13, 2018
    AblePlus Solutions Pvt. Ltd. July 10, 2018
    Novascotia Boutique Homes March 18, 2018


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    Oyo Rooms – Funding

    Oyo has raised a funding of $3.1B in total, as of January 13, 2022. The company raised $29.72Mn in funding on January 13, 2022. Oyo previously raised an undisclosed debt financing round on December 16, 2021. The Ritesh Agarwal-led company raised its Series F round worth $5Mn on 20th August 2021, which was led by Microsoft. The company has seen 22 funding rounds to date.

    Softbank Group, Lightspeed Venture partners, Airbnb, Sequoia India, Microsoft, Chinese Didi Chuxing, Garb, and more make up the lead investors’ panel for OYO.

    Date Stage Amount Lead Investors
    January 13, 2022 Secondary Market $29.72M Qatar Insurance Company
    August 20, 2021 Corporate Round $5M Microsoft
    July 29, 2021 Corporate Round Microsoft
    July 16, 2021 Debt Financing $660M
    March 11, 2021 Debt Financing $200M Softbank Vision Fund
    Jan 6, 2021 Series F $7M Hindustan Media Venture
    Dec 10, 2019 Series F $1.5B Ritesh Agarwal, Softbank
    Nov 30, 2019 Debt Financing $6.73M MyPreferred Transformation
    April 1, 2019 Series E $75M Airbnb
    Feb 14, 2019 Series E $100M Didi
    Dec 7, 2018 Series E $100M Grab
    Sep 25, 2018 Series E $1B Softbank Vision Fund

    Oyo is currently eyeing an IPO soon for which the company is likely to file its Draft Red Herring Prospectus (DRHP) within the next 10 days, according to the reports dated September 23, 2021. The company is looking forward to raising around $1 Bn through its IPO round, which will consist of an offer for selling shares from the existing shareholders along with some fresh issues of shares.

    Oyo has shortlisted 3 investment banks – JP Morgan, Kotak Mahindra Capital, and Citi eyeing its IPO that is to be worth over $1 billion, as per the last reports on August 9, 2021. The hotel and hospitality industry was among the most affected industries due to the strike of the Covid19 pandemic.

    Now that the world is unwinding, this industry has the potential of witnessing a record recovery. This is also the reason why the software giant, Microsoft is planning to invest in this sector, and Oyo will not lose out on this opportunity of receiving the much-needed funds from Microsoft, which is why it is gearing up towards an IPO.

    Furthermore, OYO has allegedly decided to proceed with a domestic IPO, however, they would also keep other options open.

    Oyo has filed its Draft Red Herring Prospectus (DRHP) along with the details of its upcoming IPO round on October 1, 2021. The hospitality giant is looking to raise around Rs 8430 crores, which will be consisting of an offer for sale (OFS) of Rs 1,430 crores and a fresh issue worth 7,000 crores. SoftBank Vision Fund will offload shares worth Rs 1,328.5 crores and shall be standing as the biggest beneficiary of the OFS whereas, Global Ivy Ventures and China Lodging Holdings will be selling Rs 23.13 crores and Rs 51.62 crores worth of stakes respectively.

    Oyo might raise close to Rs 1,400 crores with the help of a private placement in a pre-IPO round before the listing. This might reduce the size of its IPO to Rs 7,030 crores.

    The upcoming IPO of OYO is on the back foot. This is because the Federation of Hotel & Restaurant Associations of India (FHRAI) the regulatory body of the hotels, has written to SEBI, charging the company over alleged fraudulent and unfair business practices, as reported on October 26, 2021.

    Oyo was earlier charged by FHRAI for the ‘anti-competitive’ measures that the company has embraced, with the Competition Commission of India (CCI). Furthermore, FHRAI also noted that an investigation by the anti-trust body is still pending and in its advanced stages. Besides, the company has also significantly failed to disclose the information.

    According to the hotel’s regulatory body, Oravel did not make a fair disclosure on the nature and consequence of the CCI-directed investigation and in turn, “has tried to confound investors by conflating irrelevant issues relating to the interim reliefs sought by RubTub Solutions Private Limited (Treebo) and Casa2Stays Private Limited (FabHotels)”

    All these are reasons enough that the IPO of Ritesh Agarwal-led Oravel Stays will more likely be rejected because no past incidents where a company was under the CCI probe have been allowed to go ahead with the IPO.


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    Challenges Faced by Oyo Rooms

    Despite the shiny, successful exterior, OYO’s reputation has been dubious soon after its founding. OYO’s work culture raises questions about the proficiency of its business, according to financial filings, court documents and interviews with 20 current and former employees along with the others familiar with the startup’s operations.

    Unethical growth strategies

    OYO offers rooms from unavailable hotels, those that have halted its service, according to the company’s chief executive and nine of the current and former employees. This boosts the number of rooms listed on OYO’s site.

    Thousands of rooms are from unlicensed hotels and guesthouses, its executives have acknowledged.

    To save the trouble from the authorities over the illegal rooms, OYO sometimes provides free stays to the police and other officials, according to nine of the current and former employees and internal WhatsApp messages, as viewed by The New York Times.”

    Having a huge base of unmarried couples, a scheme involved workers at properties run directly by OYO conspiring to keep the guests checked in after they left. The workers then cleaned and resold the rooms for cash to other guests and nabbed the money, says an ex-worker.

    Complaint of unpaid dues

    OYO charges extra on hotels while refusing to pay the amounts to the hotels, which they claimed they were owed, according to the interviews with several hotel owners and employees, legal complaints, and emails viewed by The New York Times. Some hotel operators have filed criminal complaints against OYO, which said it retained payments. Aditya Ghosh, OYO’s head of India operations, dismissed the argument as “noise,” he said, “the disagreement is about the penalties we charge on customer service failure”.

    Protests by hotel owners

    Independent protests by small-scale hotel owners are surfacing up in mid-tier towns like Pune, Kota, Manali, Ahmedabad and Jaipur as well as Delhi and Bengaluru. They claim that OYO has been eluding them of their promised returns and minimum guarantees by imposing a ream of charges, often without informing them. Many of these charges are not specified in the contract between the owner and OYO.

    The protestors state that OYO’s accounting and auditing process, and the penalties associated with petty faults and errors, are so heavy that they sometimes find themselves owing money to OYO at the end of the month.

    Covid-19 Impact

    Almost every business suffered a lot due to Covid-19, OYO was not any different. The hospitality business suffered a lot, and the occupancy rates of the hotels slow down due to all the lockdown curbs imposed by the Government. Even after the lockdown was over, people were being cautious and were avoiding travelling, so naturally, the occupancy rates were not increasing.All the restrictions created a negative impact on the revenues of the business


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    Conclusion

    Despite the hurdles, OYO has broadened its horizons beyond the bounds of India as well as just hotels. “Anyone who’s tried to innovate and attempted creating large organizations has faced bad press; Mark Zuckerberg, Steve Jobs, Elon Musk, Bill Gates—so I think he’s in the regal company,” said Ankur Nigam, a partner at KPMG. “I don’t think it’s fair to judge whether he’s a good leader. What’s visible is that he’s managed to build a $5 billion company and nothing succeeds like success”.

    Oyo happened to be one of India’s most gifted startups. It witnessed its valuation jump to $10 billion in 2019. Additionally, Ritesh Agarwal also had in his hand 30% of the profits. However, belonging to the hotel and hospitality industry, Oyo also happened to bear the brunt of the coronavirus pandemic. This is the sole reason why it saw a drop in its valuation in 2020.

    The unicorn startup was valued at $8B by the Hurun Global Unicorn Report 2020. After the last funding round led by the software giant, Microsoft, Oyo’s valuation jumped $9.6 Bn, as reported on August 20, 2021. Oyo has bigger plans upcoming that the company feels too early to disclose.  

    It’s one thing to think of business tactics, and another to be morally wrong. OYO should realize the fact that integrity is what makes the pillars strong in the long run. If it loses its ethics in the first few successful years, it’s impossible that the company would ever be remembered for any good.

    Diversification of its humble beginnings as a budget hotel chain, Oravel Stays—the entity that owns and operates the OYO brand clearly aims for the sky and has accomplished triumph in the last five years to mark its eminence.

    FAQs

    What is the problem with Oyo?

    Oyo rooms is facing challenges like protests from hotel owners, Complaints of unpaid dues and unethical growth strategies.

    Is Oyo losing money?

    Although Oyo has managed to narrow its losses from ₹12,799 crores in 2020 to ₹3,929 crores in 2021. The revenue of the company has plunged rapidly during the Covid-19 pandemic.

    Who are Oyo’s competitors?

    OYO Rooms’s top competitors are MakeMyTrip, ClearTrip, Yatra, Treebo and Fabhotels.