Tag: 📖 Learning

  • Here’s Why Coffee Prices Are Going to Skyrocket Soon

    Caffeine is a necessity for many people and statistics show that around 30-40% of the world’s population consumes coffee every day. If you happen to fall into that category, prefer coffee to chai and can’t get your morning started without a cup of coffee. Here is a warning that your coffee-drinking habits are about to make your budget more expensive. Why? Let’s start with the basics!

    The Surging Costs of Coffee
    Brazil and Coffee, and the Supply Chain Logistics
    Land Problems and Climate Change
    The Pandemic and the Rising Labour Cost
    Coffee Leaf Rust
    Supply, Demand, and the Trend Factor

    The Global Fight to Save Coffee

    The Surging Costs of Coffee

    The process of production of your coffee takes up to five years. That includes growing it in the nursery, picking up the cherries, removal of raw beans, and drying them. Later being sold to the processors and shipping it. Coffee is grown by millions, including by farmers in countries in Latin America, Africa, and Asia where the climate is suitable for it to grow.

    Mainly there are 2 types of coffee: Arabica and Robusta. Arabica has 1/2 as much caffeine as Robusta. 70% of the world’s coffee is Arabica, which has a sweeter and softer taste. Grows within a quite narrow temperature range and is particularly sensitive.

    Robusta, as the name implies, is robust, strong, and contains twice as much caffeine as Arabica; it is consumed by approximately 30% of the world’s population, which is stronger and harsher in taste and counts as your instant coffee.

    Apart from this, both species’ roots require a specific set of environmental conditions to grow, needing a temperature between 18-21 degrees Celsius. Anything more or less than that can stunt the growth of the plant or make it freeze before it reaches a certain level of elevation. It also requires proper amounts of rain and temperatures during the day and night as well.

    The factors that come into play in the surging prices of coffee are listed below:

    Brazil and Coffee, and the Supply Chain Logistics

    Global Coffee Consumption from 2012/13 to 2020/21
    Global Coffee Consumption from 2012/13 to 2020/21

    Although coffee brands such as Nestle are seeing high sales. While Brazil is the place to get your coffee, the country is currently facing a shortage of containers and vessels for the supply of coffee. Everything is taking a long time to get from one place to another as compared to before. And this problem is not just limited to Brazil. The world is lacking sufficient containers. Most of the coffee was stuck in transit due to the pandemic. The other delivery challenges that Brazil’s supply chain is facing are congestion at ports and scarcity of truck drivers to move the coffee domestically.

    Shipments from Asian countries have been on a decline with dwindling fastener inventories. Flying in coffee is one of the other factors driving up shipping prices. The belief is that coffee has to be roasted freshly for its flavour. This leads to coffee being roasted in the regions where it’s being exported and not where it is produced, increasing the carbon footprint that follows another point.

    Land Problems and Climate Change

    The coffee industry is vulnerable to climate change. In recent years, rapid climate change has made it more difficult to cultivate coffee. It was estimated by Time magazine in 2018 that by 2050 the land used to produce high-quality coffee could become unproductive. Other claims include that Brazil could lose 79% of its most suitable coffee-growing land. Under a moderate climate change scenario, the world could lose half of its prime coffee-growing land.

    Climate and environmental changes are happening and there’s no denying the fact. Brazil has been through some rough weather conditions, which is one of the major factors that influence both the price and the production of coffee. The world’s leader in coffee production has seen both drought and frost in the last decade and again. The drought resulted in the loss of 30% of the world’s Arabica coffee, as estimated by the international coffee organization. Brazil is not the only country that is affected by weather-related events such as earthquakes, hurricanes, and snowstorms. The world is currently facing the global challenge of adapting coffee to changing climates all around the world.

    The weather is becoming more extreme around the world due to climate change. When crops were damaged in 2020 due to other disasters the supply of coffee was diminished. The entire supply chain has been adversely affected by an imbalance between the lower supply of coffee and the expected increase in demand. The rise in temperature adversely affects the viability of coffee, especially Arabica coffee.

    The toll also includes 60% of the wild species of coffee being at risk of becoming extinct because of climate change. Rapid climate change requires farmers to push the elevation levels at which coffee grows in the mountains. Resulting in low-quality beans. Higher temperatures and warm climates also mean an open invitation to pests and fungi.

    The Pandemic and the Rising Labour Cost

    After the pandemic, the globe has seen a rise in inflation. Students who were studying abroad had to leave their dorms and universities with uncertainty. Most of these students and people who were living abroad moved back to their homes. This results in a gap left in the market, which has been expanding ever since.

    This is because most of them did not return to foreign lands to complete their degrees or changed their jobs completely. This brings us to hospitality businesses offering attractive prices for the available staff. The prices of everything on your menu would therefore increase, along with their wages.

    Another factor contributing to inflation is a shortage of labour, as there is a need for more workers in the sector with the increasing number of jobs in the recovery economy. Besides getting coffee right from the place where it was produced, getting it in your hands involves labour costs in all different segments, right from picking them up from the farm to getting them served to you in your cafĂŠ by your barista.

    Everything and everyone are connected in the world, and yes, that also means the ongoing war in Ukraine as well as the constant lockdowns in China. Which is affecting the global supply chain. As a result of freight costs, global food prices are rising, making the price of your coffee jump through the roof. As a result, we are left with the next situation, which is the fluctuation of supply and demand.


    Top Coffee Startups In India Blooming With Brews
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    Coffee Leaf Rust

    Coffee Leaf Rust
    Coffee Leaf Rust

    Coffee leaf rust is making headlines. You might have read about it and wondered. Here is what coffee leaf rust looks like. This coffee rust fungal disease is taking over, causing a possible coffee leaf rust epidemic, and has been one of the socio-economic factors influencing the prices of coffee. Coffee rust usually appears as a yellow, dust-like powder that settles on the leaves, making the leaves dry and fall off the branches. The increase in moisture, as well as temperatures, can lead the fungus to multiply and grow. Leaf rust can destroy most of the production. Coffee leaf rust makes it hard to predict the lifecycle of the coffee plant. New, aggressive fungus variants of coffee rust were first discovered last year in May, increasing fear among the public.

    Not only this but the book Coffee Is Not Forever: A Global History of the Coffee Leaf Rust written by Stuart McCook already predicted that coffee could get more expensive. The countries that continue to fight the coffee leaf rust include Columbia, Mexico, Brazil, and more in 2022.

    Supply, Demand, and the Trend Factor

    As mentioned before, every industry has its own changes in demand and supply factors. In the case of the coffee segment, it is not balanced. The demand for coffee is greater than the supply, considering everything mentioned above.

    Remember when social media went crazy and obsessed with everyone whipping the Dalgona coffee trend back in 2020? The world is a kaleidoscope of many colours. Just as there is much diversity, there are different cultures. This gives rise to the various ways in which people enjoy their coffee.

    The trends today are shifting towards more people wanting to try high-end coffee roasters, different flavours, newer brewing methods, artisan coffee and special drinks, sustainable coffee and so much more. The prices have also shot up at the rosters and the supermarkets. The younger generation has a say in what’s popular, making the trend. Which disrupts the demand and supply chain, leaving you with an overpriced cup of coffee even in your cafĂŠs. Apart from that, there’s a growing trend to have their green beans flown in, rather than brought in by the boats with the belief that coffee tastes the best when roasted freshly, at the place of its consumption.

    Conclusion

    Given the scenario, coffee prices are estimated to rise further. The rapid climate change, increasing demand, and trends that are becoming more obvious have directly affected the way coffee is traded, having a negative impact on the global supply chain. Further rapid climate change, land problems, and coffee leaf rust have negatively impacted the production of coffee, making it hard to grow, which also brings us to the point that coffee could be considered more of a luxury than a commodity in the future.

    FAQs

    What are the two main types of coffee?

    Arabica and Robusta are the two main types of coffee.

    What are the factors that are affecting the prices of coffee?

    The supply chain logistics in Brazil, land problems, rapid climate change, fluctuating demand and supply, changing trends, shortage of labour, coffee leaf rust disease, etc. are some of the factors affecting the prices of coffee.

    Is coffee going to get more expensive in the future?

    Yes, keeping the current scenario in view coffee prices are likely to surge in the future.

  • What is the Future of Ecommerce?

    Ecommerce has flourished rapidly in recent years. The pandemic further enhanced it as people had to shop online during lockdown periods.

    Along with the latest technologies and refinements in the industry, Ecommerce itself has experienced crucial modifications. And this is, to be honest, just the beginning.

    A recent survey found that 76% of online buyers purchased on websites outside their home nations. It indicates more Ecommerce companies will develop on a global scale.

    By the year 2026, revenue in the Ecommerce market is predicted to reach $6.43 trillion in revenue. But the rapidly growing Ecommerce market is developing just as quickly as it’s extending. And because of rapid invention and creation in this space, the future’s Ecommerce landscape could look extensively different from the existing one.

    We cannot predict the future accurately, but there are some indicative signs of what can follow. Some trends for the forthcoming years are already part of our daily lives, but they will evolve and become stronger. Others are nearly on the brink of becoming a reality, and some will likely need time to settle down, but it is better to stay prepared. Some of  the trends are:

    1. Projection of Revenue

    Nothing is more effective than starting with data and statistics to discuss the future of Ecommerce.

    The expected global Ecommerce market revenue will be $3.61 trillion in 2022. According to projections, this amount will increase by 12.25% over the following years, reaching about $6.43 trillion by 2027.

    Also, the predicted global retail Ecommerce market revenue will be $5.7 trillion in 2022. This amount will increase by 56% over the next years, attaining about $8.1 trillion by 2026.

    2. Drones for Delivery

    Amazon’s drone delivery

    Without a doubt, delivery drones will play an important role in Ecommerce in the future. And it appears to be approaching fast.

    Drone deliveries are in testing in many industries, including the food industry. Delivery drones are capable of shipping on various scales without the involvement of humans.

    3. Multichannel experience

    Nike multichannel demonstration
    Nike multichannel demonstration

    Offering a multichannel experience (also known as omnichannel) for the customer is crucial and is a growing trend. This will be standard procedure in the future of Ecommerce.

    Although statistics indicate that more people are using online services, physical retail will still be around because it is convenient and not just an option. The client responds in what initially appears to be the simple and most logical way.

    4. Diverse payment options

    Myntra providing diverse payment options
    Myntra providing diverse payment options

    In the line with talking about trends in Ecommerce, another strong trend in Ecommerce is to give different payment choices to the customer, especially speedy payments, making the checkout process more comfortable and more agile. As the pandemic taught us, it is important to set up accepting payments online. Online payments provide customers with the flexibility to pay from anywhere and at any time.

    5. Rising mobile commerce

    Mcommerce sales has doubled in 2022 since 2019 and projected to reach $710 Bn in 2025
    Mcommerce sales have doubled in 2022 since 2019 and are projected to reach $710 Bn in 2025

    Mobile commerce, which already accounts for more than 70% of online retail, will undoubtedly continue to grow in the years to come.

    In the United States, expected mobile retail commerce sales are $430 billion in 2022. By 2025, it is to account for 10% or more of all retail sales in the US.

    6. Personalized experience

    Amazon using browsing history for personalised experience
    Amazon using browsing history for personalised experience

    Customization of the experience will be essential in many ways for Ecommerce in the future as customers value personalized and customized services more and more.

    Online retailers have a recommendation system that suggests comparable and closely related products for each customer to purchase in the intelligent shop windows.

    7. Visible stimulus

    We are currently in a highly visual phase, and as technology develops, the influence of visual and visible stimuli on decision-making during purchases will increase.

    The benefit is the ability to inspect a product from various angles using a VR headset, whether inside or outside. It is unquestionably much more impressive and realistic-looking than viewing 2D images virtually.

    8. Automated service

    Automatic attendance systems, like chatbots, are already widely used but will become even more common in Ecommerce. The machines can learn what the customer needs. They can interact with the customer quickly and assertively by implementing specific keywords and even using artificial intelligence.

    Automation contributes to business growth by saving time, increasing sales, and making marketing effective.

    9. Social responsibility and Sustainability

    Adidas' participation in Sustainability
    Adidas’ participation in Sustainability

    Customers are becoming more concerned with and appreciative of businesses that value sustainable consumption and uphold social responsibility.

    Hence numerous large corporations are working to reduce the use of harmful materials like plastic and the use of natural resources with awareness. Additionally, they make investments in environmentally friendly practices like planting trees.

    Another emerging trend is support for social causes, such as giving to NGOs. Companies connect to social projects, and customers can opt for an action for which a part of the payment goes to a donation. Many businesses have already used the service and obtained a higher retention and conversion rate, proving that the customers approve of this type of conduct.

    Voice technology is developing very quickly. They are already a part of daily commerce’s operations and are likely to be present in the next generation of online shopping.

    The fastest-growing sales channel in the US is voice commerce, also known as voice shopping. Voice assistants like Google Assistant, Siri, and Alexa are in use for shopping. This trend will quickly roll out to other nations.

    Customers frequently enter search engines like Google and Yahoo and conduct voice searches for goods abroad and here.

    Forecasts indicate that by 2024, there will be more digital voice assistants than people on the planet (8.4 billion units).

    Conclusion

    Long-term technological and infrastructure developments suggest that Ecommerce will continue to grow more vibrant and scalable. It’s critical to stay up to date and be prepared to deal with the challenges caused by changes in Ecommerce. However, by following the trends described here, somebody surely will be on the right track to success.

    FAQs

    Is Ecommerce growing as we expected it to?

    Yes, the Ecommerce market is rapidly growing and is developing just as quickly as it’s extending. By the year 2026, revenue in the Ecommerce market is predicted to reach $6.43 trillion in revenue.

    Some of the trends of Ecommerce are:

    • Projection of  Revenue  
    • Drones for Delivery  
    • Multichannel experience
    • Diverse payment options
    • Rising mobile commerce
    • Personalized experience
    • Visible stimulus
    • Automated service
    • Social responsibility and Sustainability
    • Voice commerce and audio search

    Which Ecommerce type is the most successful?

    The B2C  is the most successful Ecommerce type. You can sell your products directly to diverse customers and make a good profit.

  • Why Did Fashion Ecommerce Startup Voonik Fail?

    Between 2017 and 2019, horizontal eCommerce players like Amazon and Flipkart were experiencing business growth within India while vertical players in the eCommerce space were struggling. Among the worst hit were online niche fashion startups that failed to make a mark. These startups were quickly riddled with cash crunches, failed to secure funding, could not sustain consumer interest, and failed at customer relationship management. Within a space of a few years, many of these vertical online fashion startups disappeared from the market as quickly as they had begun. Among the many names was Voonik, an online marketplace for women’s fashion.

    About Voonik
    Funding of Voonik
    The Beginning of the End
    Reasons for Voonik’s Failure

    Why do Most Clothing Brand Startups Fail?

    About Voonik

    Founded in 2013, as an online marketplace for women’s fashion, Voonik was initially launched as a personal mobile application. The company was started by Sujayath Ali and Navaneetha Krishnan and was headquartered in Bengaluru.

    In 2015, Voonik acquired TrialKart and a year later Getsty, a personalized shopping portal for men. This allowed Voonik to take a step into the premium eCommerce segment with the launch of Vilara in 2016. Voonik also acquired three startups called Zohraa, Picksilk.com and Styl in a bid to build and expand their platform. Voonik announced the acquisition of Dekkoh, a personalization and styling app in 2016. This move was aimed at steering the Voonik platform towards personalization and connecting its users to personal stylists through a chat-based app.

    Funding of Voonik

    Voonik has raised a total of USD 34.5 million in funding to date from investors like Sequoia Capital, Times Internet, Seedfund, Beenos, BEENEXT, Parkwood Bespin, Tancom Investments, Kunal Shah, and more. Its latest round of funding, worth USD 6 million, was raised in February 2017 with RB Investments Pte. Ltd. as the lead investor.

    The Beginning of the End

    Voonik Revenue from FY17 to FY20
    Voonik Revenue from FY17 to FY20

    In November 2017, reports first emerged that the fashion retailer had requested 200 of its total 350 workforce to forgo their salaries for the next 3 months. This move was a part of the cost-cutting plans of the company as it faced stiff competition from Myntra, Jabong, and Amazon among other eCommerce marketplaces. However, the CEO and Co-Founder Sujayath Ali firmly denied such reports.

    He said – “This is incorrect information and we deny it. In an all-hands meeting, I had asked team members to be ready for an uncertainty in the worst case event of the salary payments being delayed. We have full intent of paying the salaries on time. It was an exercise of preparing the team to be ready for self-sustenance from operational cash flow instead of continuing to spend from investor money.”

    Just a year before, in 2016, Voonik had increased its spends on hiring, marketing and advertising resulting in the company struggling for cash burn within a year. Voonik also failed to secure any further funding.

    In a struggle for survival over the years, Voonik had also resorted to multiple pivots, the final one being in May 2019, when it began moving to a fully private label business. This was the beginning of the end.

    In February 2020, Voonik announced its merger with Bangladesh-based ShopUp. Both the founders of Voonik also joined as Co-founders. As per several media reports, this was a distress sale as Voonik failed to find buyers within India. ShopUp is a social commerce platform that helps micro-entrepreneurs in Bangladesh to set up a storefront on the social networking site Meta (erstwhile Facebook), access working capital and grow their business by automating many sales and operational processes.

    Reasons for Voonik’s Failure

    Most online fashion brands succumbed to the general economic slowdown. However, behind the failure of Voonik were various business reasons that led to the eventual merger of the company.

    No Clear Path

    Although it began as an online niche fashion marketplace, the company operated without a clear business strategy or goal. In one of the interviews, Sujayath Ali, one of the Founders of Voonik said – “Unfortunately, I won’t be able to give a full-year guidance. But, overall, the idea is to start focusing on growth.” This statement was indicative of their lack of clarity and the direction that the business was focused on.

    Incorrect Allocation of Funds

    Although the company was able to raise funding, it focused the majority of its expenses on marketing and advertising rather than establishing and correcting operational issues. This caused a huge cash burn in 2017, causing Voonik to delay salaries in an effort to reduce costs.

    Multiple Pivots

    This was a result of a lack of clarity. In the few years since its inception, Voonik pivoted five times which caused expenses to soar while business revenue suffered. With no clear idea, the company failed at raising any further funding as well.

    Conclusion

    In 2018, Voonik was also exploring the idea of offline channels through franchise stores in tier II and tier III cities. It was piloting its offline store in the small town of Thiruthuraipoondi in the Thiruvarur district of Tamil Nadu. However, Voonik was running in different directions without any real focus or clarity. This was a tailor-made recipe for disaster that struck hard and quickly. Voonik is a case study of a series of failed attempts that eventually ended in a distress sale.

    FAQs

    What is Voonik?

    Voonik is an online marketplace for women’s fashion. It was initially launched as a personal mobile application before developing a website.

    Who founded Voonik?

    Voonik was founded by Sujayath Ali and Navaneetha Krishnan in the year 2013.

    Has Voonik merged with another startup?

    In February 2020, Voonik announced its merger with Bangladesh-based startup ShopUp. Both the founders of Voonik joined the company as co-founders.

    Why did Voonik fail?

    Reasons for Voonik’s failure include:

    • No Clear Path
    • Incorrect Allocation of Funds
    • Multiple Pivots
  • How to Create a Powerful Customer Experience Strategy?

    A superior customer experience is an investment that can help you earn high customer loyalty and retention. This is why developing a powerful customer experience strategy has become the central goal for most organizations across the globe.

    As per a survey, 44.5% of professionals worldwide consider customer experience as the primary competitive differentiator while 48.5% believe it plays the role of a partial differentiator.

    Hence, customer experience strategy becomes quite a powerful tool to win a competitive advantage for your business. However, with increased digitalization and AI-powered assistants available for help 24X7, customer expectations are increasing every day.

    Keeping your customers satisfied under this scenario can be really difficult, especially for small businesses. Considering this, we decided to analyze the factors that are responsible for creating the most powerful customer experience strategies.

    After thorough research, in this blog, we have brought to you the process of creating a winning customer experience strategy. So without further ado let’s move on to know more.

    What is Customer Experience?
    Why Having a Customer Experience Strategy is Important?
    Are Your Customers Happy with Their Experience?
    Steps to Create a Powerful Customer Experience Strategy
    Tips to Create a Winning Customer Experience Strategy

    Customer Service vs Customer Experience

    What is Customer Experience?

    Share of Professionals Perceiving Customer Experience as a Competitive Differentiator for Organizations
    Share of Professionals Perceiving Customer Experience as a Competitive Differentiator for Organizations

    The customer experience is your buyer’s journey while they are shopping from your brand and the final impression they have of your services. The two primary components that are responsible for creating a customer experience are product and people.

    This means that in the end, your customer will remember your brand only if you serve them a quality product and they receive adequate attention and support from the customer care staff.

    Customers are your most valuable resource for any business. They are not just a source of money but also a medium for growing brand awareness. A loyal customer boosts your revenue in more than one way.

    But today, customers have great power in hand, the power to choose out of countless options available on the internet. Also, the customers are well-informed and educated to make the right choices.

    In this situation, it becomes extremely important to create a remarkable customer experience that lasts with them and they prefer you over other brands every single time.

    A great customer experience can be defined as one where all the needs and expectations of the customer are well taken care of. It should be seamless, memorable, and positive.

    Why Having a Customer Experience Strategy is Important?

    Outcomes for Evolving Customer Experience Strategy for Organizations Worldwide
    Outcomes for Evolving Customer Experience Strategy for Organizations Worldwide

    A customer experience strategy is basically an action plan that takes into account all the aspects of a buyer’s journey. It focuses on creating a positive customer experience right from pre-purchase research to post-purchase follow-up.

    As per a survey conducted by Forbes, around 74% of people buy products based alone on their previous experience with the brand. Moreover, 77% consider customer experience to be as important as product quality.

    This makes having a customer experience strategy very important. It is kind of a roadmap to win the hearts of your customers and also, a reflection of the company’s health.

    Having a well-crafted customer experience strategy would also help your staff, especially the customer care division to understand company expectations while dealing with a customer. This will help them bring their best foot forward while dealing with a situation.

    The success of a customer experience strategy is reflected in the customer feedback as well as your company revenue as happy customers are a great source of brand awareness. Moreover, it results in improved customer retention and reduced churn.

    Are Your Customers Happy with Their Experience?

    Forecast for Global Customer Experience Management Market Size
    Forecast for Global Customer Experience Management Market Size

    This can be a very difficult question. Even if you say yes, the next question is how do you know or can you rate their level of satisfaction? After all only a happy customer can turn into a loyal customer. Although analyzing the customer experience and enhancing customer experience is the job of the customer experience management team but even if you do not have a dedicated team for this purpose, there are simple ways to do that. Using any or all of the tips given below you will be able to understand how well your customer experience strategy is doing.

    • Customer satisfaction surveys: Conducting such surveys on regular basis can give you meaningful insight into the customer’s journey. You can include questions related to different points of their experience. How do they like the project? Or how friendly was the customer support staff? Or even questions like how likely are they to recommend your brand to a friend or some other known person?
      For this, you can use scales like Net Promoter Score (NPS) or track customer satisfaction (CSAT) and ask your customers to rate from 1 to 5. These questions will provide you with plenty of useful data and give a clear picture of how well is your customer experience strategy performing.
    • Rate of customer churn: Customer churn is unavoidable but the rate of churn can be reduced considerably. Looking at the customer churn rate you will be able to avoid reasons that may be responsible for it. Make an analysis of the churn of customers.
      If you are losing a large percentage of customers every month it can really be an issue of concern and there may be a need to look into your customer experience strategy. You can discuss the issue with your team and find out a solution to avoid similar situations in the future.
    • Customer feedback for improvement: The best way to improve is to ask your customers about their expectations. Create forums for your customers where they can place requests for an improved feature or service. Create surveys or community pages where your customers are encouraged to provide their feedback.
      This does not necessarily mean that you follow every piece of advice but, it gives you an idea about the general problems that your customers may be facing. If there are recurring trends, then resolving them is worth your time,       effort, and money.
    • Customer support trends: This is one of the most critical divisions to be taken care of. If the majority of your customers appear to be seeking support regarding similar issues you certainly need to work on them. Review the possible reasons for these issues and come out with practical solutions.
      Also, look at the number of complaints registered every month. Your customer experience strategy can only be considered successful if the number of complaints declines and most of them is marked as resolved.

    All these steps will help you analyze the present rate of satisfaction amongst your customers and bring forward the issues resolving which can help you grow the number of happy customers. Once we know the problems, we can move on to creating a perfect customer experience strategy that understands all the customer needs and ensures generating more happy and loyal customers.


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    Steps to Create a Powerful Customer Experience Strategy

    Spending on Customer Experience Technologies Worldwide
    Spending on Customer Experience Technologies Worldwide

    A great customer experience strategy covers all the touch points across all the channels that your customers move through during their journey of buying a product. It helps you shape the emotions and perceptions of a buyer towards your brand. Below we have listed 5 simple steps that can help you devise a customer experience strategy perfectly suitable and practically applicable for your company.

    1. Clear brand mission: This should be very clear while devising the customer experience strategy. As a brand what do you want to achieve or how do you plan to serve your customers or how do you want your customers to see you in the future?

    All these questions are very important and capable of creating an impression about a certain brand. Therefore, the brand mission should be action-oriented and capable of delivering the impact that you wish to create through your brand.

    A clear brand mission would help you devise a customer experience strategy that supports it to the core. It will decide the way you want to treat your customers as it will decide how they will treat you in return.

    2. Positive employee experience: As per Gallup, a 17% improvement in productivity and a 21% enhancement in profitability were noticed in the companies that gave priority to employee engagement. A happy employee is no doubt a key to a profitable business. Just like the customers, you can use surveys to gauge employee satisfaction levels.

    Take feedback and work towards creating a better work environment and positive employee experience. Prepare your team for future challenges and support them wherever they need it.

    3. Identifying and locating customers: Not everyone in the world can be your customer. You have to identify the target audience for your business and find where they are so you can approach them. Knowing your target audience will further let you shape your customer experience strategy as per their expectations and requirements.

    You can use an omnichannel approach to create brand awareness amongst these customers but make sure not to spam them. Then check their response and decide your future strategy accordingly.

    4. Features to support your promise: When you offer a product to your customers you are actually making a promise to them. This promise can be as simple as this attire would make you look stylish or as tough as a five-year guaranty card.

    Irrespective of what you offer as a brand, you have the promise to fulfil. Make sure you find ways to do that. If the idea is comfort, add features that make your product more comfortable. No matter how small or big changes you make but while doing so, you are actually establishing yourself as a trustworthy brand in the eyes of your customers.

    5. Build your tech support: With the advent of technology nothing can be a better idea. You can use AI support or various other tools available to help you generate a better customer experience. Also, whether or not you are running an online business today, sooner or later you will have to go online with your products and you will need a tech support team for that.

    So it is better to stay future-ready. Moreover, these tools help you create a more personalized experience for your customers. They respond even when your employees don’t and also, do not forget any of their responsibilities.


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    Tips to Create a Winning Customer Experience Strategy

    When your customer experience strategy is ready here are a few bonus tips to keep it updated and create a winning experience with every customer.

    • Understand your customer: You can only provide valuable services to your customer when you understand their needs. You can create buyer personas for this purpose that will help you meet their expectations. This way you can develop a strategy that keeps your customer engaged.
    • Real-time assistance: The world is moving fast and you cannot make your customers wait for your response. Use tools or chatbots to ensure that your customers receive real-time assistance. Also, do not forget to ask for feedback on assistance.
    • Customer loyalty program: Offer special rewards to your regular customers, and make them feel special. This will help you create a personal bond with them and create a superior customer experience.
    • Train your customer service team: This is not a once-after joining but a regular process. Help them work on their communication skills while dealing with customers. This will also help you know about the problems faced by your employees while dealing with the customers and you can work together to find a solution.
    • Track the reviews: This is an extremely important tip. In this world of social media, words spread faster than they are said. Keep track of the reviews provided for your brand on any social media or review site. Respond to them quickly and resolve their issues as soon as possible. Remember even one review can make or break your image and it might take you years to get rid of it.

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    Conclusion

    A strong customer experience strategy can influence how customers view your company. You can increase both your company’s revenue and retention with its assistance. In light of this, developing a strong customer experience plan aids in improving high customer loyalty and reach.

    FAQs

    What is customer experience?

    The customer experience is your buyer’s journey while they are shopping from your brand and the final impression they have of your services.

    How can I analyze the success of the customer experience strategy?

    One can analyze the success of customer experience strategy in the following ways:

    • Customer satisfaction surveys
    • Rate of customer churn
    • Customer feedback
    • Customer support trends

    How to create a powerful customer experience strategy?

    The steps to create a powerful customer experience strategy are:

    • Clear brand mission
    • Positive employee experience
    • Identifying and locating customers
    • Features to support your promise
    • Build your tech support
  • Should You Pivot From Your Main Idea? | How Did It Turn Out for Other Startups?

    In the world of entrepreneurship, pivoting means fundamentally changing the direction of the business when the existing products or services are not meeting market needs. A pivot is usually employed to assist a company in improving its revenue or even continue its survival within the market. The way in which a company pivots makes a difference in its perception.

    While pivoting means a change or shift to a new strategy, it doesn’t always entail a drastic overhaul. More often than not, it is only one problem that needs focus and may require a change. Some of the changes within a company that could be considered a pivot are:

    • Simplifying or streamlining a product by removing complex features.
    • A simple product turned into a feature or as a part of another product.
    • Shifting company market position and target customer.
    • Employing a new revenue model to increase monetization.

    Identifying the Need for a Pivot
    Effective Pivoting
    Companies That Pivoted Successfully

    How to Get Startup Ideas?

    Identifying the Need for a Pivot

    Major Challenges Faced by Startups in India (2021)
    Major Challenges Faced by Startups in India (2021)

    A pivot is a move of last resort and must be considered only when every other avenue has been exhausted. There are some signs within the operations of a company that can help an entrepreneur identify the right time for a pivot from the main idea.

    Consistent Under-Performance Compared to Competition

    The world of business is extremely competitive and the company is unable to corner a considerable market for itself due to other heavy-weights who have captured the market with similar products of better quality and lesser price.

    Limited Response from Market

    Low customer traction to the launch of the product or service is usually an indication that the market is unwilling to either accept the product or unwilling to pay the price. While it is possible to generate a buzz with marketing and PR it doesn’t necessarily translate into sales. This is a sign that it is time to either make significant changes to the offering or change the offering itself.

    A Single Feature or Product Gets Traction

    If there is only one aspect, feature, or product of the company that is working and gaining traction while the others are stagnant or slow-moving, it might be time to pivot and capitalize on what is working. It can also mean radically changing or completely ditching what is not working well.

    Company Has Hit a Plateau

    An unmotivated team or an inefficient strategy can easily lull a company to hit a plateau. At this stage, a pivot must be considered. It need not be a radical change, however, an objective analysis can identify areas where a shift is needed.

    Financial Instability

    Businesses need capital to run and startups are especially vulnerable where funds are concerned. If the company’s finances are under stress, it is time to step back and consider a pivot of product or service that may be financially more viable. The aspects of business that need serious consideration are:

    • What are the particular aspects that are putting stress on the finance?
    • Which areas require trimming?
    • What is the future path with the resources left to utilize?

    Effective Pivoting

    Distributions of Startups in India by Sector (2020)
    Distributions of Startups in India by Sector (2020)

    There are numerous considerations that lead to a successful pivot:

    Align Business Goals With Business Operations

    Building and running a successful business is an endeavour that is long and challenging. Hence, it is necessary that the envisioned business goals align with the operations and functioning of the company. A pivot requires a mental reset of new goals that align with business operations.

    “Less is More” Approach

    Pivoting is all about simplifying the product or service in a way that resonates with the end customer. The more features that are introduced, the more it will confuse the target audience. Instead, focus on one feature that is causing the issue and resolve it through simplification.

    Understanding Target Audience and Listening to End Customers

    If the product functions well and is simple to understand and use, then the issue could simply be the wrong target audience. In such a scenario, the pivot might only be the target audience and the marketing strategy and not necessarily the product itself. However, if there is consistent feedback on the price of the product or the complexity of its use, the company might be ripe for a pivot on the product itself.

    Redirecting Current Resources

    It is important to recognise the work and resources that can be salvaged and reused in the new direction. This saves repetitive work since a lot of groundwork may already be done and information readily available.

    Ensure Pivot represents Growth Opportunities

    A pivot that is considered thoughtlessly and without due consideration might prove disastrous for the company’s future. As mentioned earlier, a pivot is a move of last resort and should not be undertaken lightly. If considered, future growth opportunities must be taken into account so as to ascertain a successful pivot.

    Companies That Pivoted Successfully

    These are some examples of companies that pivoted in their early days and found phenomenal success:

    Myntra

    Established in 2007 by Mukesh Bansal, Ashutosh Lawania, and Vineet Saxena and headquartered in Bangalore, Myntra began operations selling on-demand personalized gift items. It operated primarily as a B2B business model in its initial years. However, the growing popularity of eCommerce retail after 2011 forced the fashion brand to pivot. It moved away from gift personalization and began selling fashion and lifestyle products. By 2014, Flipkart acquired Myntra, but it continues to operate as a standalone brand. Myntra has found tremendous success and popularity with its loyal customer base.

    Instagram

    It was actually initially launched as Burbn, a mobile check-in app that was developed by Kevin Systrom and Mike Krieger. What the developers realised was that the photo-sharing feature of their app gained immense popularity among their users. This caused a pivot from their original product, Burbn, and the developers refocused their app on one prominent and popular feature, photo-sharing. They named it Instagram, and the rest is history.

    redBus

    This bus ticketing service app’s initial business model, when it launched in 2006, was to sell bus booking software to bus operators. However, they had an existing way of doing things and no real need to change it. The app makers quickly realized that the customer pain points were stronger and would eventually drive the change. They quickly pivoted their entire business model to become India’s largest bus ticketing platform, bringing convenience and ease of booking tickets to all those who travel via bus. redBus is part of India’s leading online travel company, MakeMyTrip Ltd.

    Conclusion

    There are numerous such case studies of companies that originally began with one idea and pivoted within a short time to find tremendous success. Having said that, a pivot is not a magical pill that suddenly takes away all troubles. It is a considered business move that requires critical and analytical skills as well as a sound pivot plan to ensure that the change brings success.

    FAQs

    How do you know if your startup needs to pivot?

    You can tell if your startup needs to pivot from the following signs:

    • Consistent Under-Performance Compared to Competition
    • Limited Response from Market
    • Only a Single Feature or Product Gets Traction
    • Company Has Hit a Plateau
    • Financial Instability

    How to effectively pivot from your main idea?

    The following considerations will help you effectively pivot from your main idea:

    • Align Business Goals With Business Operations
    • Redirecting Current Resources
    • “Less is More” Approach
    • Understanding Target Audience and Listening to End Customers
    • Ensure Pivot represents Growth Opportunities

    Which companies have successfully pivoted?

    Myntra, redBus, and Instagram are some of the most popular companies that have successfully pivoted.

  • Will IRCTC Sell Your Data?

    The Indian Railway Catering and Tourism Corporation or more popularly known as the IRCTC is a wholly owned subsidiary of the Indian Railways, Government of India. Established as a public sector company on September 27, 1999, the IRCTC is authorised to provide services like online ticketing, catering and selling drinking water on trains and at railway stations for the Indian Railways.

    IRCTC pioneered internet-based rail ticket booking through its website as well as its mobile app. It offers services like the Tatkal scheme, allowing passengers to book tickets on short notice. It introduced pantry cars for long-distance journeys, serving freshly cooked meals to passengers. It also launched an e-catering service in 2014 allowing passengers to pre-order food from partner restaurants.

    IRCTC also operates and manages air-conditioned waiting lounges, retiring rooms, and budget hotels in partnership with private players. It also organizes budget and deluxe package tours for domestic and foreign tourists. In 2020, IRCTC began operating India’s first private train, The Tejas Express from Lucknow to New Delhi.

    In 2019, IRCTC was listed on the National Stock Exchange following which the Government of India’s stock holding in the company was reduced to 87%. By December 2020, the Indian Government further reduced its holding to 67% as it divested another 20% to be publicly traded.

    IRCTC’s Tender Issuance
    The Background

    How to Create IRCTC Account?

    IRCTC’s Tender Issuance

    A total of 100 million users, 75 million of which are active users, make the extensive databank of IRCTC, which has been collecting user data since 2002. It recently floated a tender in a bid to hire a consultant in an effort to monetize its passenger and freight customer data to generate a revenue of INR 1000 crore. The tender document mentions that the data to be studied would include information that was captured by its various applications like name, age, mobile number, gender, address, email ID, class of journey, payment mode, log-in id and password and other personal details.

    An IRCTC representative clarified that as a commercial entity, IRCTC is constantly exploring new business sectors, apart from its existing enterprises like rail ticket booking, retiring room booking, hotel booking, catering service, bus booking, air ticket booking, etc. Additionally, it does not save the client’s financial information on its servers as the control is transferred to the appropriate payment gateway or bank for due process when the client makes an online payment.

    This move by IRCTC, however, has given rise to certain media reports claiming that it is selling consumers’ personal information in an effort to monetize the information. Even as the Railways has since denied these reports, the tender document can be viewed on the IRCTC website.

    IRCTC, however, has withdrawn the controversial bid and told the Parliamentary standing committee on Information and Technology that the intention behind floating the tender was only to leverage the information to improve its own services. There was never any intention to sell the data to a third party. An IRCTC spokesperson has clarified – “IRCTC has withdrawn tender for appointment of consultant for suggesting business strategies using data available.”


    IRCTC – How Does This Indian Railway Catering and Tourism Company Make Money?
    IRCTC is an Indian company that undertakes ticketing, catering, and tourism services for the Indian Railways. Here’s a look at its business model.


    The Background

    Indian Railways Revenue from FY2017 to FY2023
    Indian Railways Revenue from FY2017 to FY2023

    From the conversations with the Ministry of Electronics & Information Technology, it seems that its intent is to position India as the World’s Artificial Intelligence Model Making Capital and IRCTC may have aspired to be seen among those with the ‘first mover’ advantage. These include pharmaceutical giants, e-commerce firms and fintech companies which are consistently pushing the boundaries of technology while having unfettered access to personal data.

    The reason behind such a move from IRCTC can be attributed to the outdated privacy protection laws that still rely on the IT Act of 2000, which only states that a person can claim compensation if his data is misused. This law does not specify the ownership of the data, hence an individual can lay no claim of ownership on personal data.

    For close to a decade now, the Personal Data Protection (PDP) Bill for India has been in limbo, which, if introduced, was finally expected to guarantee the right to privacy and data protection this year. It was shelved as the panel which was studying the bill suggested a total of 12 recommendations and 81 amendments. This has forced the government to completely redesign the bill which is expected to be tabled in the parliament by December 2022.


    Business Model of IRCTC | How does IRCTC Make money
    Indian Railway Catering and Tourism Corporation is a subsidiary of Indian railways. Lets look at its business model to understand how does IRCTC make money.


    Conclusion

    Data is the new oil and for companies that deal with enormous primary data, it can be relatively easy to monetize it as secondary data without stringent laws to govern it. While the government is responsible for national security and safety and could very well be exempt from this law, IRCTC’s brief tryst with data monetization has stressed the importance and urgency to introduce the Data Protection Bill. It is the hope that the Data Protection Bill will become law by 2023.

    FAQs

    What does IRCTC do?

    IRCTC stands for Indian Railway Catering and Tourism Corporation. It is a wholly-owned subsidiary of the Indian Railways, Government of India and is authorised to provide services like online ticketing, catering and selling drinking water on trains and at railway stations for the Indian Railways.

    How many users does IRCTC have?

    IRCTC has more than 100 million users, 75 million of which are active users.

    Is IRCTC selling user data?

    IRCTC recently floated a tender in a bid to hire a consultant in an effort to monetize its passenger and freight customer data. However, later it withdrew the bid and clarified that the intention behind was only to leverage the information to improve its own services and explore new business opportunities.

  • How Netflix Corrected Its Mistake Called Qwikster?

    Netflix Inc. was founded by Reed Hastings and Marc Randolph in 1997 in Scotts Valley, California. It is an American subscription streaming service and production company that offers films and television series library through distribution deals. Its own productions are known as Netflix Originals.

    The OTT platform is available worldwide apart from Mainland China, Syria, North Korea, and Russia. Netflix is a member of the Motion Picture Association (MPA) and has played a prominent role in independent film distribution. By September 2022, Netflix’s subscriber base was 222 million strong globally. This included 73.3 million in the United States and Canada, 73.0 million in Europe, the Middle East and Africa, 39.6 million in Latin America, and 34.8 million in the Asia-Pacific region.

    History and Growth of Netflix
    What Was Qwikster? – The Error and the Correction
    The Aftermath of the ‘Qwikster’ Debacle

    Hidden Story of Netflix: Why Netflix is Losing Subscribers? 

    History and Growth of Netflix

    Netflix's Annual Revenue Growth from 2011 to 2021
    Netflix’s Annual Revenue Growth from 2011 to 2021

    Initially, Netflix.com was launched as a DVD rental and sales website in 1998 with 925 titles. During the dot-com bubble of September 2000, amidst losses, Netflix offered to sell to Blockbuster LLC for USD 50 million which was rejected by Blockbuster LLC. The year 2001 saw Netflix experience fast growth but the continued effects of the dot-com bubble burst and the terrorist attack of September 2001 resulted in Netflix holding off its plans for an IPO (Initial Public Offering). The company went public on May 29, 2002, and sold 5.5 million shares. It posted its first profit in 2003 of USD 6.5 million on USD 272 million in revenue. A year later, in 2004, the profit had increased to USD 49 million on USD 500 million in revenue.

    Between 2007 and 2012, Netflix transitioned to streaming services starting with recruiting Anthony Wood in April 2007 to build a ‘Netflix Player’ that would allow streaming content to be played directly on a television set. In November 2008, Netflix began offering subscriber rentals on Blu-ray and by 2009, Netflix streams overtook DVD shipments. From here on, Netflix began to grow exponentially by signing deals with Warner Brothers, Universal Pictures, and 20th Century Fox to delay new release rentals 28 days prior to retail in 2008, signing a deal to stream movies of Relativity Media in July 2010 and signing a five-year deal worth approximately USD 1 billion to stream movies from Paramount, Lionsgate and Metro-Goldwyn-Mayer. It was in September 2010 that Netflix first made its foray into the international market by offering streaming service in Canada.

    In January 2011, Netflix introduced a Netflix button for certain remote controls for easy access on compatible devices. By January 2012, Netflix began its Europe expansion launching in the United Kingdom and Ireland. It launched in Denmark, Norway, Finland and Sweden in October of the same year. September 2013 saw Netflix launching in the Netherlands and from there on to another 40 countries. A year later, by September 2014, Austria, Belgium, France, Germany, Luxembourg, and Switzerland joined the ever-growing Netflix family. Australia and New Zealand were the next to join in March 2015.

    At the January 2016 Consumer’s Electronics Show, Netflix announced its ambitious international expansion plans into 130 additional countries and followed it up by becoming available worldwide except in China, Syria, North Korea, Kosovo and Crimea. Between 2017 and 2020, Netflix branched out and expanded into international productions. By 2021, it began its expansion journey into gaming, Squid Game as well.


    How does Netflix Make Money | The Successful Business model of Netflix
    what is your first choice for watching best webseries, for many its Netflix. Netflix has dominated the entertainment industry for years now but do you know how Netflix makes money


    What Was Qwikster? – The Error and the Correction

    Qwikster by Netflix
    Qwikster by Netflix

    Netflix’s subscription plan that offered access to DVD rentals and unlimited on-demand video streaming for USD 10 was extremely popular and well-received among its customer base. It was in the spring of 2011 that Netflix’s Chief Executive Officer, Reed Hastings, first outlined his plan to separate its DVD operations from its streaming service. Irrespective of the objections from Jonathan Friedland, the then-new vice-president of global corporate communications, Hastings held the firm belief that Netflix was a great bargain and any anger from subscribers would fade quickly. Announcements were made to the subscribers that DVDs and streaming would be separated and each would cost USD 7.99 per month or USD 15.98 for both. This was a 60% hike and the changes were slated to be made from September of that year. Netflix renamed their plan to offer DVD by mail service ‘Qwikster’, and planned to run it as a separate business.

    This move by Netflix did not go as planned. The increase in price as well as the separation of its DVD service caused Netflix’s stock price to drop by 77% and the video streaming service quickly lost 8,00,000 subscribers – all in a space of just four months. The customers had spoken and expressed their outrage quite vehemently. ‘Qwikster’ was a bad idea from the get-go. Three weeks after its announcement, ‘Qwikster’ was shelved, although the price hike remained.

    A customer of Netflix, Willie Williams, reacted to the announcement by posting his comment on Facebook. “Individually your DVD and steaming services do not offer enough to justify their expense. As a bundled service they supplement each other and provide the value that made Netflix wonderful. DVDs allowed you to view newer releases in a fairly timely manner. Streaming allowed for viewing of the older catalogue of movies that come up when you think of it but might not be worth waiting for to arrive in the mail….

    By separating these services I fear you are weakening Netflix as a service and subsequently the brand. Together these services made Netflix a success, separated you lack the availability and pricing of your competitors.” 1877 people agreed with his summation.  

    The Aftermath of the ‘Qwikster’ Debacle

    Reed Hastings had earned the label of being a ‘visionary’ and someone who knew about disrupting businesses. His brainchild ‘Netflix’ had driven out the well-established video rental businesses with the simple premise of an easy-to-use website that delivered DVDs to the customers’ doorstep and entailed no late fees. However, his misstep with ‘Qwikster’ was a massive error that almost caused Netflix its existence. Hastings’ idea, however, was, in fact, sensible. The DVD business was a dying breed, having outlived its existence. He wanted to cause disruption by slowly fading out the DVD business and focus solely on streaming services.

    It was an aggressive move, that was far-sighted and did not consider consumer behaviour. It caused Netflix to stumble precariously as it lost a year while trying to recoup from the loss of subscribers and business. However, Netflix streaming services continued its slow and steady upward trajectory with an aggressive price of USD 7.99 per month or USD 15.98 for DVD rentals and streaming service, by 2012 outperforming Apple, Google, HBO, or Amazon in terms of the volume of content available for the said price.


    Detailed Comparison between Netflix and Amazon Prime Video
    Want to know the best streaming platform between Amazon and Netflix? You must read this! Amazon Prime Video Vs Netflix – Which is best?


    Conclusion

    Netflix emerged from the ‘Qwikster’ blood bath scathed but alive. It was a hard lesson that was learnt brutally and quickly. In the following years, Netflix concentrated on expanding its streaming services and producing and airing original content. Although unsteady for a while, it eventually outgrew its ‘Qwikster’ debacle to emerge as the market leader that it currently is.

    FAQs

    What was Netflix Qwikster?

    In 2011, Netflix announced that DVDs and streaming would be separated and each would cost USD 7.99 per month or USD 15.98 for both. Netflix renamed their plan to offer DVD by mail service ‘Qwikster’, and planned to run it as a separate business.

    When was Qwikster launched?

    Netflix DVD by mail, Qwikster was launched in September 2011.

    Did Netflix face any losses due to Qwikster?

    The increase in price as well as the separation of its DVD service (Qwikster) caused Netflix’s stock price to drop by 77% and the video streaming service quickly lost 8,00,000 subscribers – all in a space of just four months.

  • 4-Day Work Week is Here: Which Companies Shifted to a 4-Day Work Week in India?

    Did you know that the 4-day workweek concept was implemented in the UK, and the researchers estimate that it saves around ÂŁ 104 billion for UK businesses in a year? A survey conducted by Henley Business School regarding the four-day week found that 62% of staff reduced their sick leaves, and 78% of them were less stressed than usual. Also, 64% of them admit that they are going to spend one extra day learning and upskilling themselves.

    This clearly shows the effectiveness of this new concept. At the same time, some employees find this work culture inappropriate as they have to work extra hours in a single day which kills productivity.

    In this write-up, we will observe whether the 4-day workweek culture is working for India or not. We will also introduce some top Indian companies that have already adopted this work culture. Let’s dive in to learn more about it.

    The Concept of a 4-Day Work Week
    Pros and Cons of 4-Day Work Week
    4-Day Work Week Companies in India

    4-Day Work Week: How Feasible Is It in India?

    The Concept of a 4-Day Work Week

    The 4-day workweek idea allows employees to work for only four days a week without any reduction in their salaries. It signifies that employees have to work 80% of the time while maintaining 100% of productivity in their work. Fridays will be off and the employees will enjoy 3 days as holidays.

    The world’s largest four-day workweek trial is underway in the UK. Over 3,300 employees from more than 70 companies are participating in this trial. It compares typical employees with 4-day-a-week-working employees to calculate the amount of work done at the same time.

    According to a survey in which 41 of the 70 companies trying out the shorter workweek participated, around 86% of the companies said that they were “extremely likely” or “likely” to consider keeping the four-day workweek policy after the trial period.

    Companies and employees from the United States, Canada, the UK, Ireland, Australia, and New Zealand have signed up to take part in the six-month coordinated trials of the four-day working week as part of the 2022 programme.

    Pros and Cons of 4-Day Work Week

    Anticipated Hybrid Work Changes for Employers and Employees Post Covid-19
    Anticipated Hybrid Work Changes for Employers and Employees Post Covid-19

    Every theory arrives with pros and cons. The pros and cons of 4 day work week are:

    Pros

    • Enthusiasm: The employees feel more motivated or enthusiastic by having only 4 days of work in their minds and spending extra time on other desired things.
    • Reduced sick leaves: A poll reported that there were 62% fewer sick leaves after the 4 days workweek culture implemented in the company. The appointment of doctors can be shifted on holidays.
    • Less expenditure: There is less use of office amenities such as electricity, toilets, printers, or canteens which ultimately reduces the expenditure of the firm. Microsoft Japan reported 60% fewer printings and 23% lower electricity bills when it tried a 4-day workweek.
    • Increased efficiency: It increases efficiency or productivity in completing tasks. Microsoft Japan also reported a 40% increase in productivity among employees when it trialled a four-day week in 2019. Many of them admit that they are expanding their holidays in upskilling, which ultimately benefits the company.
    • Environment conservation: Conservation of paper and electricity, and less use of toilets impact the environment by fewer carbon emissions, resulting in expanding greenery.
    • Employee Retention: The concept retains employees in a particular company for a longer time due to less stress of work and burnout. Moreover, top talents tend to find companies where they can showcase their abilities without workload. 4-day work week culture attracts top faculties of the industry.

    Cons

    • Pre-planning: The clients don’t pay attention to the work culture a company is following. They just need to get their work done. In the case of a 4-day work week, internal scheduling issues may arise in addition to managing client needs. The planned meetings can be scheduled before, but emergency meetings can suffer in this case. The quality of work also endures because every employee cannot be present at the time of urgent meetings and discussions.
    • Task coverage: The 4-day workweek can make tasks suffer. This is because many employees take off on Mondays or Fridays to get a continuous break. If they follow this behaviour in a 4-day work week culture, the missions of the company have to withstand, resulting in decreasing efficiency.
    • Costly in some spaces: A four-day workweek signifies that the employees have to work 10-12 hours per day instead of the traditional 8 hours. If the employees can complete their 5 days of work in 4 days, you are paying adequately. But if it is not happening, then you are paying the extra cost to the employees.
    • Overwork in some positions: The managers and other people in controlling positions will get overworked since they have to schedule every meeting and task in only 4 days.
    • Additional anxiety about completing missions: The employees will keep stressing about completing their work so that they can successfully take their extra day off. This makes them complete the task in hurry and may not be providing the same quality work according to their ability.
    • Contraction of work goals because of varying employees’ behaviour: Every worker may not feel enthusiastic to work at the same frequency on all four days. Human behaviour varies, resulting in a contraction in achieving work goals.

    List of Permanent Work from Home Companies & Hybrid WFH
    Companies are willing to adjust & continue WFH as new normal. Here’s a list of companies that opted for Permanent work from home & hybrid WFH.


    4-Day Work Week Companies in India

    Here are a few hefty companies that have successfully enforced the concept of a 4-day workweek in India:

    TAC Security

    TAC Security
    TAC Security

    TAC Security, a global leader in Vulnerability Management has shifted to a 4-day work week concept. It manages more than 5 million vulnerabilities via its Artificial Intelligence (AI) based Vulnerability Management Platform ESOF (Enterprise Security in One Framework).

    The CEO and founder of TAC Security, Trishneet Arora said in a recent interview that their company consists of young generation employees which allows him to experiment with this brand new concept.

    “It’s all about keeping standards of execution high, while still putting the team’s health and well-being first, we are team of young people and young company we can experiment anything possible to ease the team members work life balance. We recognize that it’s important for our leaders to set an example for the rest of their teams by walking the talk,” says Trishneet.

    Employees’ work and life balance is the chief aim of TAC Security introducing this theory. The HR manager of TAC Security highlighted that directing this 4-day workweek concept will take some time because 5 days of working has been a habit since we started working. But he is pretty confident that this concept will be a huge success.

    Beroe Inc

    Beroe Inc.
    Beroe Inc.

    Beroe is a global SaaS-based procurement intelligence and analytics provider. Beroe Inc. introduced the concept of a 4-day workweek on June 1, 2017. Since then, it has become successful in achieving its work goals by consuming fewer days.

    The company launched the Beroe Performance Index in order to measure its productivity when it implemented the 4-day work week. This index measures the company’s performance on the basis of client deliverables and feedback on a month-on-month basis. The report for the first month of the 4-day work week showed outstanding results for Beroe both in terms of client deliverables and feedback.

    “The success of this initiative is purely dependent on how well employees are able to shift from 5 to 4-day work week without compromising on client deliverables and productivity. So far, the results have been fantastic and if we continue with the same rhythm we will make this initiative a success. But, if there is a dip on client deliverables we will have to dial the work week back to 5 days.” says Vel Dhinagaravel, CEO, Beroe.

    Apart from this, during the second wave of the Covid-19 pandemic, many Indian companies and startups implemented a 4-day work week for their employees and reported good results. Swiggy, OYO, MullenLowe Lintas Group, and ad agencies like DDB Mudra were among them.

    Conclusion

    Hence, this was all about the 4-day workweek companies in India. This modern concept tends to work effectively in areas where employees are more dedicated to adding value to their company instead of just spending their precious time. Since top companies have started introducing this concept, it will soon expand its legs to other corporations as well.

    FAQs

    Which company offers a 4-day workweek in India?

    TAC Security and Beroe Inc. offer a 4-day workweek in India.

    Which country has implemented the largest four-day workweek trial?

    The world’s largest four-day workweek trial is underway in the UK. Over 3,300 employees from more than 70 companies are participating in this trial.

    What are the benefits of a 4-day workweek?

    The benefits of a 4-day workweek include:

    • Reduced sick leaves
    • Less expenditure
    • Increased efficiency
    • Environment conservation
    • Employee Retention

    What are the cons of a 4-day workweek?

    The following are the cons of a 4-day workweek in companies:

    • Costly in some spaces
    • Overwork in some positions
    • Trouble in task coverage
    • Additional anxiety about completing missions
    • Contraction of work goals because of varying employees’ behaviour
  • What Is Bottom-Up Business Model? | Why Do SaaS Companies Prefer This Business Model?

    A business model typically refers to a company’s plan to make a profit. It identifies the products or services to be sold, its target market and its anticipated expenses. Typically, the top-down business model is one of the oldest and the most familiar model. This business model begins by identifying and engaging key decision-makers and targeting a few large accounts that match the ideal customer profile. Historically, most businesses, including SaaS (Software as a Service) companies, follow the top-down business model.

    However, in the wake of the Covid-19 pandemic, business operations transitioned to a new phase where capital efficiency mattered as much as, if not more than, profitability and growth. Enter the bottom-up business model that has quickly become the go-to model for thousands of SaaS companies.

    What is a Bottom-Up Business Model?
    Why Do SaaS Companies Prefer Bottom-Up Business Model?

    SaaS Business Model and Metrics

    What is a Bottom-Up Business Model?

    Simply explained, a bottom-up business model drives a company’s revenue without a sales team. It is a self-service model that allows end users to try a SaaS product before purchasing it. This concept has been made possible by the rise of cloud-based SaaS. It is a newer and more flexible approach that is more commonly found in industries where disruption and innovation are a priority.

    Unlike vertical SaaS, the bottom-up business concept is not restricted to any specific niche and is best suited for individuals. This type of business model answers a few key questions for SaaS companies, like:

    • Less spends on sales as well as decouple revenue from sales headcount.
    • Achieve a precise understanding of CAC (customer acquisition cost) and LTV (customer lifetime value).
    • Scale in a way that sustained growth becomes predictable and repeatable.

    Zoom, Slack, Notion, and Airtable are some prime examples of SaaS companies with a bottom-up business model. Rather than a fully functional sales team of a top-up business model, these companies use a business strategy, known in the industry as ‘freemium’. Users are allowed to use the product with limited features to get a feel for it before they decide to upgrade.

    Zoom, which started as a small SaaS company in 2011, focused on creating a brilliant product that quickly became a need for consumers. Their marketing strategy includes a popular freemium model that allows the user to host 40-minute video calls free of cost. Zoom was valued at more than USD 17 billion even before the Covid-19 pandemic.


    How do SaaS Startups Make Money? | SaaS Revenue Model
    In this article, we’ll look at the revenue model of SaaS, how do SaaS businesses make money, and three phases of the SaaS Revenue model.


    Why Do SaaS Companies Prefer Bottom-Up Business Model?

    SaaS End-User Spending Worldwide (2015- 2023)
    SaaS End-User Spending Worldwide (2015- 2023)

    In a bottom-up business model, the sales are directed at the users which lessens resistance, making it simpler to achieve high usage and adoption numbers. This also allows the company to save money on sales activities diverting that cash towards research and development to make their product better and user-friendly. The business is more sensitive and responsive to the needs of its consumers. There are other reasons that SaaS companies are increasingly adopting the bottom-up business model.

    Wider Audience Reach

    Bottom-up SaaS businesses are not restricted to any specific niche and enjoy a wider audience to market and sell their product. Their freedom of market also allows the companies to conduct large-scale campaigns and strategies to entice as much audience as they possibly can.

    Revenue Source

    Though the revenue per customer is smaller in value, SaaS bottom-up businesses have a greater number of customers as compared to an enterprise client. This also means the companies enjoy higher recurring revenue. The transaction time is shorter due to the direct connection between the company and the customer. This also allows the companies to focus more on improving customer experience and also build deeper customer relations.

    Reduced Overhead Expenditure

    Advanced technology has made signing up and payment methods easier and faster. This makes the bottom-up sales funnel automated allowing SaaS companies to downsize their sales teams or even integrate their sales, marketing, and customer service into one team.

    Customer Rapport

    Bottom-up companies are more able to focus their resources on building a dedicated team for product development and customization for their customers. This team can act quickly to provide solutions to customer complaints and issues and implement quick-fix to persistent bugs. This paves the way to customer satisfaction and customer retention. It can also act as a word-of-mouth advertisement for their product.

    Faster Innovation

    A bottom-up business model is not dependent on instruction from top executives. In an industry that is quick on innovation, creative teams with the freedom to brainstorm are empowered to capture and implement innovations quickly. This also boosts employee morale.


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    Conclusion

    In the uncertainty generated, especially in the world of economy, post the Covid-19 pandemic, companies reacted predictably by cutting expenses, shelving expansion plans, and reducing headcount. This was all in an effort to conserve cash and extend their runway.

    However, it also provided the business world with better clarity to employ capital funds and further improve business operating methods that increase funds efficiency, operational efficiency, promote organic growth, as well as build better relations with the end consumers. Currently, the bottom-up business model is fast becoming the preferred way for SaaS companies. It is highly probable, that this will become a preferred method of functioning for other industries as well.

    FAQs

    What is a bottom-up business model?

    Simply explained, a bottom-up business model drives a company’s revenue without a sales team. It is a self-service model that allows end users to try a SaaS product before purchasing it.

    Why do SaaS companies prefer a bottom-up business model?

    SaaS companies prefer a bottom-up business model for the following reasons:

    • Wider Audience Reach
    • Revenue Source
    • Reduced Overhead Expenditure
    • Customer Rapport
    • Faster Innovation

    Which SaaS companies have a bottom-up business model?

    Zoom, Slack, Notion, and Airtable are some prime examples of SaaS companies with a bottom-up business model.

  • Why Did Yepme Fail? | Reasons for Yepme’s Failure

    Vivek Gaur, Sandeep Sharma and Anand Jadhav, three veterans of the e-commerce and retail industries got together and launched Yepme.com in April 2011. The e-commerce company specialized in online retailing of men’s and women’s garments and accessories and was headquartered in Gurugram, Haryana.

    In a 2010 interview with Bloomberg UTV, the founders said they saw immense growth potential in India’s online shopping market, which was then dominated by the travel sector. As an online apparel retailer, Yepme shifted focus to private label fashion wear in August 2011 from brand apparel. They began promoting Yepme as a private label apparel brand with the main customer focus on tier 2 and tier 3 towns and cities.

    Yepme Funding
    Growth of Yepme
    Yepme and Competition
    Why Did Yepme Fail?
    Reasons for Yepme’s Failure

    10 Reasons Fashion Brands Fail and How to Avoid Them?

    Yepme Funding

    In the financial year 2011-12, through Series A funding, Yepme raised USD 8 million from venture capital firm, Helion Ventures Partners. The India-focused early to mid-stage venture fund witnessed the growth and came forward in the second round of funding totalling their investment to USD 20 million. Another USD 75 million was raised in September 2015 from investors led by the Malaysian state fund Khazanah Nasional Berhad. As per Tracxn, Yepme has raised a total funding of USD 89.1 million.

    Growth of Yepme

    Yepme.com began in 2011 with a great marketing strategy of targeting customers from tier 2 and tier 3 towns where the big brand retail stores were absent. Within a short span of time, it established its brand in the online fashion industry within the country with over 6 million fans on Meta (erstwhile Facebook) and approximately 4000 fans on Twitter in 2015.

    Its success run continued with the business magazine Forbes rating it among the top 5 eCommerce startups. Yepme won the “Web Only Brand of the Year” award in 2014 from e-Tailing India. It was recognised as one of the top 20 brands in the world by Stylophane, a digital marketing services company.

    In 2015 Yepme entered into a contract with Flipkart and Snapdeal, the eCommerce giants, to sell its products. In a bid to build a deeper connection with the customers, Yepme expanded its presence by opening its first offline store on January 14, 2016, at DT City Centre Mall, Gurugram. The store served as a place where customers could come and try on the clothes to get the best fit. They could then buy the clothes from the physical store or the Yepme online store at the same price.

    A company spokesperson had said in a statement – “The physical store serves as a shopping zone for customers and a starting point for purchases. And if the range at the store is not enough to decide, the customers can also browse the online store and place their orders right there.”

    Additionally, the CEO and Co-Founder Vivek Gaur said – “The brand is taking a step to get closer to our customer, as customers can now experience the touch & feel of the product and the diverse range of the fashion collection for both men and women. They can also try their best fit to make an intelligent purchase online or at the store.”

    From then on, Yepme’s offline presence grew to 4 stores, with 2 stores in Noida and 2 in Gurugram.

    Yepme and Competition

    Yepme was enjoying more popularity and sales than other similar private label brands like Zovi and Freecultr due to their winning business strategies and easy shopping experiences.

    • The website offered the use of regional languages like Tamil, Telugu, Malayalam and Kannada apart from Hindi and English for ease of shopping.
    • They offered a wide range of products.
    • Their delivery module ensured timely doorstep deliveries.
    • The back-end customer support was prompt in solving customer queries.
    • Their multi-channel marketing was reaching a wide audience.

    Why Did Yepme Fail?

    Yepme Financials (FY2014-15 to FY2015-16)
    Yepme Financials (FY2014-15 to FY2015-16)

    In spite of witnessing such growth and popularity, disaster struck in early March of 2017 when a group of the company’s employees approached the Labour Commission complaining of unpaid salaries. The employees further blamed the management for putting undue pressure on them to resign and return company assets.

    Increasing expenses forced Yepme on a cost-reduction spree, by shutting their four offline stores and shifting their warehouse to a much smaller facility from Bilaspur in Gurugram to Kabulpur in Faridabad. Yepme also fired some employees in the process.

    By mid-September 2017, Yepme had shut down two units – warehousing and quality control and had fired more staff. By this time, the news was already circulating about the impending bankruptcy and Yepme was on the verge of permanently closing its operations.


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    Reasons for Yepme’s Failure

    The mortality rate in the online fashion sector is high and Yepme was a prime example. There were multiple reasons for the online fashion business’s failure:

    Too Early for Private Labels

    The founder of the now-defunct eCommerce platform Yebhi, Manmohan Agarwal observed, “They didn’t realize that private label comes at an evolved stage, not at the beginning.” Private labels are usually introduced extremely discreetly among an array of well-known brands. Big players like Myntra, Pantaloons and Shoppers Stop brought in private labels only after they established strong relationships with their customers.

    Low Average Cart Size

    The average cart size of customer shopping within the Indian framework is between INR 700 and INR 900. This plays havoc with the unit economics. The second big concern is custom fitting with private labels. And another concern was that people shifted comfortably to online shopping only post-2015. Yepme was launched in 2011.

    Big Horizontal Players Monopolize the Market

    The Indian eCommerce marketplace boasts of big players like Flipkart, Amazon, Snapdeal, etc., which were monopolizing the market even back in 2015. Secondly, the market size for unique collections is very small.

    Pravin Sinha says – “Branded online fashion space has been taken away by large horizontal players. If someone is eyeing to aggregate branded fashion, nothing is left for them now.” He was heading Jabong Operations till it got acquired by Flipkart.

    Conclusion

    Yepme, while a brilliant startup idea, was simply ahead of its time. They tried too much too soon and paid the ultimate price. However, there is no doubt that the online marketplace for fashion is ruled by a few eCommerce giants, and the competition for survival is fierce.

    FAQs

    Who founded Yepme?

    Yepme was founded by Vivek Gaur, Sandeep Sharma and Anand Jadhav.

    What happened to Yepme?

    Increasing expenses forced Yepme to go on a cost-reduction spree, by shutting their four offline stores and shifting their warehouse to a much smaller facility from Bilaspur in Gurugram to Kabulpur in Faridabad. Yepme also fired some employees in the process.

    What were the reasons for Yepme’s failure?

    The reasons behind Yepme’s failure include:

    • Too Early for Private Labels
    • Low Average Cart Size
    • Big Horizontal Players Monopolizing the Market