StartupTalky

Tag: knowledge base

  • Foodpanda Business Model | How Foodpanda Makes Money

    Foodpanda is an online food delivery marketplace that connects users to thousands of local food points. It maintains one of the most prominent apps for ordering from restaurants. Users can browse through various menus and place orders for home delivery/pick-up at the best prices. And it takes just a few clicks. Foodpanda offers you food point menus, customer reviews, and more for over 5,000 restaurants spread across 40+ Indian cities.

    So how does Foodpanda make money in the fiercely competitive food-delivery segment? Let’s find out by decoding Foodpanda’s business model.

    Foodpanda was launched in Singapore in March 2012 and expanded to 16 countries by the end of the year. It then expanded to seven more countries and had its presence in 23 countries by February 2013.

    The company aimed to reach 40 countries in Asia, Europe, Latin America, the Middle East, and Africa by Q1 2014. Currently, its operations span over 40 countries across continents. A New York Times article said Ralph Wenzel’s company Foodpanda is proof that rapid expansion plans are achievable with the right strategies.

    Foodpanda Marketing Strategy
    Foodpanda Business Model
    Foodpanda Revenue Model
    Foodpanda – Expenses
    SWOT Analysis of Foodpanda

    How Foodpanda makes money
    Foodpanda Business Model

    Foodpanda Marketing Strategy

    Promotion

    Digital marketing plays a huge role in Foodpanda’s marketing strategy. The company periodically introduces food festivals, offers, and incentives for its customer base through email marketing.

    Foodpanda uses social media platforms to launch its advertisements. It has a Facebook page for regular updates and interactions as well as to maintain visibility and brand value. The company has thousands of followers on Twitter.

    Foodpanda is known for its quirky taglines, the latest one being “Take the first bite”. And these taglines play a critical role in Foodpanda’s promotional campaigns. Foodpanda’s promotional programs have been seen on television, and radio, in cinema, in magazines, newspapers, train hoardings, bus hoardings, and in shopping malls.

    The company struck a deal with the Indian railways in December 2015. Under this arrangement, it allows travelers to order food online using the Indian railway’s platform.

    Revenues of the Online Food Delivery Market Worldwide From 2017 to 2027
    Revenues of the Online Food Delivery Market Worldwide From 2017 to 2027

    Price

    Foodpanda has become immensely popular and this has been possible due to its pricing policies. It has adopted a value-added pricing policy wherein it provides quality food items to customers at a fair price.

    Foodpanda’s customers are given incentives such as discounts and special offers. This treatment ensures customer retention and allows Foodpanda to stand out in the crowded food delivery segment.

    Distribution Network

    Foodpanda is owned by Germany-based ‘Delivery Hero SE’ and lets customers order food from restaurants and other dining places through its website and mobile app. Its network comprises 40+ countries. Foodpanda has partnered with an estimated forty thousand restaurants all over the world.

    Foodpanda started in Singapore and was present in Latin American, Eastern European, Russian, African, and Asian countries such as India, Bangladesh, Thailand, Singapore, Malaysia, and Pakistan by the start of 2016.

    Foodpanda’s distribution network includes more than two thousand partners such as Mast Kalander, Baskin Robbins, Nirula, Subway, and Pizza Hut.

    Experience

    Foodpanda ensures a healthy and delectable eating experience without the hassle of traveling or pre-planning. It connects customers to the restaurants of their choice.

    The first step is to locate restaurants that service your area. You do this by selecting your location on Foodpanda’s homepage. Once the list of restaurants is displayed, pick a restaurant and go through its menu.

    You then choose your meal which gets added to the cart. Once your cart is ready, enter your delivery location and follow the payment instructions. You will then receive an SMS on your order confirmation along with the estimated delivery time.

    Foodpanda also lets you see and upload reviews on restaurants. Customers can comment on several features like delivery, sales process, overall impression, and taste.

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    throughout the country and has also managed to venture int…
    StartupTalkyPV Vyshnavi

    Foodpanda Business Model

    Foodpanda maintains a website and a mobile app that people can use to order food from their favorite restaurants and eateries.

    People can search for restaurants that deliver food to their addresses using Foodpanda’s website/app. After choosing the restaurant, users can select their meals which are then added to the transaction cart. Once the meals are finalized, people can check out their cart and pay via online payment gateways or through cash-on-delivery.

    Once the order is confirmed, a notification goes to the restaurant. Every restaurant that partners with Foodpanda gets access to a ‘merchant app’. The restaurant confirms the order and prepares the customer’s meal.

    As soon as the order is confirmed by the restaurant, a ‘delivery signal’ is sent to all delivery partners via Foodpanda’s ‘delivery partner app’. The partner who accepts the request (delivery signal) is entrusted with the responsibility of delivering the customer’s food.‌‌

    The delivery partner arrives at the restaurant to pick up the prepared meal and delivers it to the customer. ‌‌Customers can track the entire process right from food preparation to delivery on Foodpanda’s app/website. Live location tracking is a well-known trend in the food delivery business and Foodpanda offers the same.

    Pau-Pau meets the world | foodpanda

    Foodpanda Revenue Model

    The revenue of Foodpanda is generated through the following means:

    Registration Fees Charged From The Restaurant‌‌

    Foodpanda charges a registration fee from the restaurant to add the latter to its website/app. The restaurant (once added by Foodpanda) becomes visible to customers searching for local restaurants. The registration amount ranges between $100 to $150. It is a one-time fee.

    Commission From Restaurant ‌‌

    Foodpanda charges a commission from restaurants on every food order they receive through its platform. The commission is generally between 15% and 25% inclusive of all taxes. The commission is decided considering the restaurant’s location, the restaurant’s dependence on Foodpanda, and the number and kinds of orders.

    Delivery Fee From Customers‌‌

    There is a delivery fee for each order that a customer places on the Foodpanda app. Apart from this fee, there are other taxes that customers have to pay.

    ‌‌Foodpanda is a marketing platform for many restaurants, particularly newcomers. Restaurants can increase their visibility by registering on Foodpanda. They can also pay a certain amount to advertise their brand on the app.

    Affiliate Income‌‌

    Foodpanda also makes money by offering suggestions on the credit cards of various banks. Moreover, banks send out discounts and special offers on their cards to encourage transactions. Foodpanda collaborates with these banks for affiliate marketing.

    How Does Trivago Make Money? | Trivago Business Model, Growth And Statistics
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    Foodpanda – Expenses

    • Development and maintenance cost of its online ordering system. The system comprises Foodpanda’s website, merchant app, customer app, delivery partner app, and the backend setup for managing everything
    • Salaries and provisions for full-time employees
    • Salaries and incentives for distribution partners
    • Administrative costs
    • Customers are given benefits in the form of offers
    • Returns and refunds
    • Miscellaneous expenses

    FoodPanda (Ola) – Are you Listening to Your Customers? 🐼
    India is a market where our homegrown companies are competing fiercely with
    multinational giants. For Ola [https://startuptalky.com/startup-story-ola/] there is Uber,
    for Flipkart there is Amazon and Swiggy is competing with ubereats. One thing
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    StartupTalkyShubham Kumar

    SWOT Analysis of Foodpanda

    SWOT Analysis of Foodpanda
    SWOT Analysis of Foodpanda

    Strengths of Foodpanda

    Excellent Platform

    Foodpanda is known for its robust and user-friendly website and mobile app. Customers can use these mediums to order meals without any hassle.

    They can browse from an extensive list of restaurants. Moreover, customers can track the entire process from placing the order to receiving the delivery.

    Online Ordering

    Foodpanda accepts orders through its website and mobile application. It connects customers and restaurants over the Internet.

    Investment

    Foodpanda has raised $749.5 million of venture capital. It raised nearly $110 million in initial funding from Rocket Internet and investment AB Kinnevik in the year 2013. Its last round was a private equity round in the year 2015 where it raised $100 million.

    in year 2013, iMENA Holdings invested $8 million. Foodpanda also received another $20 million from Phenomen Ventures and $60 million from Alpha Wave Global in 2014. Goldman Sachs also invested $100 million in Foodpanda. It shows how confident investors and VCs are about Foodpanda’s success and growth.

    Strong Brand Name

    Foodpanda was taken over by the firm ‘Delivery Hero‘ in the year 2016. Delivery Hero manages several international brands. It handles Foodora, HelloFood, Delivery Club, and many others besides Foodpanda. Hence, Foodpanda is under the umbrella of a strong brand.

    Global Operations

    Foodpanda has footprints in Eastern Europe, the Middle East, and Asia.

    Global Re-branding

    In the year 2017, Foodpanda underwent re-branding with its logo being changed from orange to pink. The iconic panda remains at the forefront of its logo.

    Quick Delivery

    Foodpanda is known for facilitating quick deliveries so that customers enjoy piping hot meals.

    Great Customer Support

    Foodpanda provides excellent customer support. It keeps experimenting with food menus and consistently partners with new restaurants. Therefore, customers can always expect something new from Foodpanda.

    Dominos – A Curious Case Ctudy
    Today, the fast food industry has now become our priority partner in every
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    food like McDonalds is our burger, Coke is our soft drink, same way Dominos is
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    Weaknesses of Foodpanda

    Orders From Nearby Restaurants

    Orders are available only from restaurants that are located in the same location as the delivery address. This restricts the customers from trying out various restaurants.

    Tap On Free Delivery

    The quantity required for free delivery is at times way more than what one asks for or can afford.

    Coverage

    Foodpanda doesn’t cover most of the cities completely.

    Opportunities For Foodpanda

    Growing Market

    Foodpanda competes in a segment that continues to grow. Hence, there is immense scope for improvement.

    Customer Expansion

    Foodpanda should tie up with new restaurants and update its website/app to attract foodies.

    Threats For Foodpanda

    Increasing Competition

    The list of startups and established companies that are present in the online food delivery segment is increasing with each passing day.

    Changes In Economic Conditions

    Economic changes and volatility can crush even the best. Foodpanda needs to build resilience to withstand rough times.

    Ease Of Visiting Nearby Restaurants

    People at times prefer to go to a nearby restaurant rather than ordering online. This is one of the biggest threats to Foodpanda considering its business model.

    Conclusion

    Foodpanda is making great strides. The team at Foodpanda is leveraging social media platforms to the fullest to engage customers. It has achieved considerable growth through email marketing, social marketing, and mobile marketing. If Foodpanda continues to innovate and improvise, it won’t be long before it dominates the online food ordering and delivery segment.

    FAQs

    When was Foodpanda founded?

    Foodpanda was founded in the year 2012.

    How does Foodpanda earn money?

    Foodpanda earns money in the following ways:

    • Registration Fees From the Restaurant‌‌
    • Commissioned From Restaurant ‌‌
    • Delivery Fee From Customers‌‌
    • Advertisement
    • Affiliate Income‌‌

    Why is Foodpanda successful?

    Foodpanda is successful because of the following reasons :

    • Excellent Platform
    • Online Ordering
    • Investment
    • Global Operations
    • Global Re-branding
    • Quick Delivery
    • Good Customer Support

    Which company owns Foodpanda?

    Foodpanda was taken over by the firm ‘Delivery Hero’ in the year 2016.

    How does Foodpanda work?

    Users can browse through various menus and place orders for home delivery/pick-up at the best price. And it takes just a few clicks. Foodpanda offers you not only food point menus but customer reviews too.

  • Coaching Vs Mentoring: The Key Differences

    The Coronavirus Pandemic has taken a heavy toll on the best of us, these are hard times when everyone is struggling to make ends meet. As everything is now gradually opening up, ideally one can expect cut-throat competition in almost any field they choose to pursue. Entrepreneurs are facing tough challenges, especially in these times of uncertainty.

    In these tough times, you are the one who decides where your career trajectory will go and for that everyone needs guidance. The guidance can come in different forms. Coaches VS Mentors. A common tug of war question which every entrepreneur deals with, so it is very important to understand the key difference between coaching and mentoring.

    The concept of Coaches though is mainly used in the Sports industry however, almost every field today has a wave of coaches coming in and presenting the world with extraordinary talent. People often get confused between coaching and mentoring. There are dedicated coaches and mentors who have given their hearts and soul to earning their titles. In this article, we will talk about the difference between coaches and mentors and who you need for your business.

    Who Is a Coach?
    Why Do You Need a Coach?
    How Do Business Coaches Help You?
    Who Is a Mentor?
    Why Do You Need a Mentor?
    How Do Mentors Help You?
    Coaching vs Mentoring: What Do You Need?

    Who Is a Coach?

    A coach is someone who helps you imagine a greater possibility for yourself and then supports you to achieve it. They help their clients to dream big and help make those dreams come into reality. We all need people who give us feedback and help us work on our constructive criticisms. That’s how we improve.

    One thing that people always fail to do is self reflect or in layman’s terms see themselves the way others do. Coaches do help to overcome this dogma. Coaches really guide you and let you know if you’re on the correct path. Every famous dancer, athlete, or actor always had someone, a dedicated coach to guide them and help them achieve the goals that they once deeply desired.

    Why Do You Need a Coach?

    Everyone needs a coach, the greatest too. People might often expect you to do things on your own, however, they do not realize that many problems arise when you’re figuring out your ways. Sometimes you’re not even aware of the problems holding you down and sometimes you don’t know how to fix them and this resorts to you stopping your improvement.

    Coaching helps you to be self-aware on a whole another level as you’re been looked upon with a completely different set of experienced eyes. They become your external eyes and ears and give you a much more accurate picture of your reality. They help you break down your actions piece by piece and build them up again. They don’t care about how good you are right now, they care about how good you are going to be.

    How Do Business Coaches Help You?

    • Business Coaches help you identify your shortcomings and provide ideas to fill the gaps that you have on the road to achieving your goals.
    • Business coaches help you in planning your goals and achieving them step by step.
    • Teaches you to communicate with your investors so that you can convince them to invest in your business.
    • Train you to tackle any kind of situation in your business.

    Who Is a Mentor?

    A mentor is a person who has walked down the same path you’re walking right now and will help you get where you want. They believe in you, trust you and prepare you not just for yourself but to make the world a slightly better place.

    Mentors are a bit hard to find. They aren’t set up in a traditional institute. To find a mentor you have to work on yourself in the beginning and earn the trust of the person you want to be mentored. One cannot simply knock on an institute’s door to find a mentor one has to rather keep going on their own journey and find their mentor. Once you do, you cherish them forever. They provide you with their knowledge and wisdom and help you achieve your goals.

    Why Do You Need a Mentor?

    Mentoring lives up to a lifetime and it does not just help you get better at your business but also get better at life. Being a mentee means getting constantly grilled for improvement with critical feedback based on the path you’ve chosen to walk upon. One can have multiple mentors in their lifetime.

    How Do Mentors Help You?

    • Mentors are actually the one who gives advice according to their personal experience, so they what step to take to solve the problem.
    • Having a good and experienced business mentor means helps in creating a good reputation for your business.
    • Mentors not only help with business-related stuff but also provides advice on how to tackle pressure and burnout.
    • They also help in developing contacts which can make the business better.
    Effect of Mentoring in Business
    Effect of Mentoring in Business

    Coaching vs Mentoring: What Do You Need?

    Mentoring is purely based on trust, some would consider their mentors as their third parent. A mentor is someone who has already been there and done that. They develop the potential in you and help you grow as a person.

    Coaching is structured and is based upon you getting results while mentoring is based on your live performance and growth. If you wish to get good at chess you’d probably need a coach but if you wish to play your life as skillfully as chess and win the game in the end, you do need a mentor.

    Both the coach and a mentor encourage your self-improvement and in increasing your confidence. At the end of the day, it is your requirement and your business requirement that decides whom you need on board, a mentor or a coach.

    Conclusion

    In the tug of war of Coach vs Mentor, nobody actually wins. You need to invest in yourself through them. It is tough to find people who guide you through this cruel world but if they’re with you, you need to hold tight and extract all their wisdom. They will be there to advise you and guide but the last call will always be yours in your business.

    FAQs

    What are the three types of mentoring?

    The three types of mentoring are:

    • Traditional one-on-one mentoring
    • Distance mentoring
    • Group mentoring

    Is a mentor free?

    Most of the time mentors provide advice for free to the new entrepreneurs.

    How much does a business coach charge?

    On average a business coach charges $115.

  • SaaS Knowledge Base Solution

    Creating a great customer service experience for your audience is essential. But it’s arguably even more important for SaaS companies with tools that aren’t always the most self-explanatory or simple to use. To lower your volume of support tickets and give customers a self-serve support alternative, you need to provide customers with a comprehensive, self-service portal. That way, they’ll be able to find the support answers they need on their own time.

    There’s a growing market for SaaS knowledge base solutions – for a good reason. They help companies organize their knowledge and provide a self-service option for their customers. But a knowledge base can help you with so much more than just basic SaaS customer support. It can serve as a marketing aid (and so much more).

    What is a Knowledge Base?
    Advantages of Knowledge Base

    What is a Knowledge Base?

    SaaS Knowledge Base
    SaaS Knowledge Base

    Simply put, a knowledge base is a platform that includes a collection of questions, answers, guides, and documentation related to a product or service. Users are able to type a few words and find answers to common questions about the product. There are also private knowledge bases. These are collections of documents you create as a resource for your teams. For example, you can create a private knowledge base for your customer support team to help them find answers to common questions much faster. We’ll go through the advantages of a SaaS knowledge base now.

    Advantages of Knowledge Base

    Customization Options

    SaaS knowledge base solutions are generally customizable, although less so than custom solutions. You can create a good-looking knowledge base with no coding on your part. This means you don’t need to invest expensive and valuable developer time, or agonize over what features to include.
    Of course, if you develop a custom solution, you will have absolute control over the form and function you want your knowledge base to take. This could be a good thing – or you may end up with scope creep. Being able to include every feature requested might mean you end up with a mess. SaaS knowledge base vendors understand the problems faced by customers and deliberately build the product with the most popular features. Most of the time, these are the features you badly need.

    Customer Support Plus Marketing

    Knowledge base articles can help demonstrate the quality of your product and set your company apart as an authority figure in your industry. They allow you to show off the features of your software to those who haven’t become paying customers just yet. Here’s how Slack does it in their knowledge base posts:

    Customer support + Marketing
    Customer support + Marketing

    The more versatile and built out that your knowledge base is, the more effective it will be as a marketing tool since it will appeal to a much wider audience.

    Easy to learn

    SaaS knowledge base system usually don’t require any training because they’re out-of-the-box solutions – as simple to pick up as a normal content management system CMS. That’s basically what they are. SaaS knowledge base user interfaces are deliberately designed this way so users are familiar with their environment and can get started right away.

    Gain Valuable Insights

    Creating a comprehensive knowledge database can be incredibly insightful for your team. If you can measure and view which kinds of articles are getting the most attention, you can increase your customer support success by creating more similar content. Or, you can improve what’s already there.
    Freshdesk’s reporting and analytics features make it easy to view similar insights.

    Freshdesk's dashboard
    Freshdesk’s dashboard

    Competitive advantage

    Your SaaS solution will be up-and-running right away. Building a custom in-house software demands a development period. If you have time to spare, then great. Otherwise, your new knowledge base may not get completed in the time you’d like. If your engineers have to split their time between your company’s flagship product and an internal tool, the external product is probably going to win.

    You might not have time to wait for a solution to be developed, in which case SaaS is your best option. The typical on-boarding time for SaaS knowledge bases is minutes. Since it’s hosted on the cloud, you don’t need to install the software on any systems or set up any security measures. All that is done for you by the SaaS solution provider.

    Boost your SEO

    You probably already know that blog posts help boost your SEO. But did you know that knowledge base posts can do the same thing? They have huge potential for helping you grow your audience organically, while also serving up the kind of content search engines love.

    SEMrush
    SEMrush

    Knowledge-rich articles are full of fresh content that you can pack full of keywords and long-tail phrases. This can skyrocket your rankings. With some more effort, you can optimize each post to its maximum potential. And you don’t even have to be an SEO expert to do it. Identify the keywords that best help you reach your SaaS goals for each piece by using SEMrush knowledge base like tool to find keyword suggestions.

    More cost-effective

    The great thing about dedicated knowledge base solutions is they are usually leaner than full-stack help desk solution – thus making them cheaper. A SaaS knowledge base is also cheaper than self-hosting because you are renting the software from another provider. The provider takes care of all the servers, hardware, software and deployment behind the scenes. If you develop it yourself, you also risk wasting time on features you later find you don’t actually need.

    Improve Employee Productivity and Encourage Collaboration

    Research shows that 20 percent of employees’ time is spent searching for information they need but can’t find. That means that employees spend one-fifth of their workday searching through cluttered inboxes. By giving agents a shared platform, you can help them centralize all of this knowledge instead and make it searchable. That way, they aren’t stuck combing through inboxes and thousands of tickets to find the one piece of information they need.

    Freshdesk's collaboration feature
    Freshdesk’s collaboration feature

    Knowledge bases can also give your agents a platform to collaborate on issues, ask questions, tag one another, or leave comments, which can give productivity a huge boost. The collaboration features in Freshdesk make it possible for your employees to collaborate with one another whether they’re across the world or right next to each other.

    Made by the experts

    SaaS knowledge base companies have dedicated their entire business to this one particular type of software, so it’s likely they are the experts. As good as your IT team may be, you may not have this type of expertise in-house. This will take time for your staff to acquire.

    The key to success with SaaS is to choose a solution that has a product roadmap in line with your company vision. Go through the product’s documentation or ask the company’s sales team. If their answers don’t fill you with confidence, that will be another reason to choose a different product.

    Continuously improved

    SaaS knowledge bases are based on best practices from other industries and crowd-sourced from a dedicated customer base. By aggregating feedback, a SaaS knowledge base will be better than one you could develop yourself. SaaS knowledge base companies will always be working on adding new features. Competition forces them to continuously iterate. If a new industry standard emerges, you can bet your SaaS solution is focused on integrating it into their software.

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    Conclusion

    A knowledge base software can take your SaaS customer support to the next level. Focus on building a comprehensive knowledge base that will continually satisfy your customers, all while providing tons of unexpected benefits like customer insights, improved SEO, and more.

    Your ideal product is SaaS knowledge base solutions if you want a solution that can help your customers self-serve. They do exactly what they say. They’ll get you up and running straight away and are easy for your employees to learn. There’s no messing about with code or development cycles. You can focus on running your business. Now there are many affordable, dedicated SaaS knowledge base solutions. These are perfect for your startup’s budget and mission.

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    FAQs

    What is a Knowledge Base?

    A knowledge base is a technology used to store complex structured and unstructured information used by a computer system.

    What does knowledge base consist of?

    The knowledge base may include FAQs, manuals, troubleshooting guides, runbooks, and other information your team may want or need to know. Many knowledge bases are structured around artificial intelligence that can interact and respond to user input. Others are simply indexed encyclopedias.

    How do you build a knowledge base?

    Steps to build a knowledge base:-

    • Step 1: Review your data before building a knowledge base.
    • Step 2: Determine your taxonomy and content plan
    • Step 3: Outline your technology plan
    • Step 4: Implement the right analytics
    • Step 5: Focus on continuous improvement

    What are types of knowledge base?

    Types of knowledge base:

    • FAQs (frequently asked question)
    • PDFs
    • Word documents
    • Spreadsheets
    • Web portals

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  • Best Knowledge Management Systems And Tools

    For a software or an SaaS, users often have questions regarding their functioning, features or even any technical issues they might face. This is also true for websites. One common solution for such situations is a Customer Support Platform for customers to contact, and resolve their queries. Although viable, this solution is far from perfect; after all, users don’t really prefer calling customer support if things can be sorted on their own.

    This is where Knowledge Management Systems come in. They help organizations build a repository of frequently asked questions, queries and solutions to possible issues. All the valuable information which might be required by the users, is stored and sorted in one place. These are documented in a format which can be efficiently understood by users. This helps users save time by not having to contact customer support. It allows users to self-help so they can resolve the technical issues all by themselves. This also help in maintaining an easy to find and informative knowledge base for both, customers and employees.

    Knowledge Management Systems have helped various users and organizations in handling customer queries and continue to do so, and in recent times, various such applications have emerged, that claim to be the best in business. This can often be overwhelming, and baffle users, as to which one they should prefer. So here we compare 5 most popular Knowledge Management Systems, so you can make the best pick that suits your business.

    Guru Knowledge Management Software
    Servicenow Knowledge Management
    Document360 Knowledge Management Software
    Confluence Knowledge Management System
    ProProfs Knowledge Management System
    FAQs

    Guru Knowledge Management Software

    Guru | Knowledge Management System
    Guru | Knowledge Management System

    Guru is a robust Knowledge Management System, and a ‘guru’ in its own right. It helps keep users up with the workflow providing any information needed, with just a few clicks. Guru offers a verification workflow and a browser extension for quick information access, along with automated onboarding. Its knowledge alerts keeps the employees updated in real-time and delivers information whenever, and wherever you need it. Also, you can integrate Guru with Slack and Microsoft Teams, for better team collaboration and communication.

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    Features Offered by Guru

    • Guru allows you to organize information in a way suited to your business or application employees, and is accessible effortlessly.
    • Guru’s browser extension as well as integration with slack allow you to find the necessary information, anytime and anywhere.
    • Guru creates a repository of all required information ranging from Google Docs to Slack to within application, to make it centrally available.
    • It allows you to sync all your internal and external data, in turn keeping it up to date. Moreover, with Collection, Boards, and Groups you can view, who is looking for what, and get insights into your data repository.
    • Keep your knowledge base up to date and expert verified, avoid having duplicate content, and get insights to further improve your knowledge base.

    Pricing for Guru

    Starter Plan Builder Plan Expert Plan Enterprise Plan
    Built for small teams and comes free of cost Built for fast growing organizations and costs $14 per user per month Built for customer facing teams and costs $24 per user per month Built for huge enterprises and offers custom pricing
    Comes with a browser extension, Slack and Microsoft Teams integration All features included in Starter plan with Knowledge triggers, API access, and analytics All features included in Builder Plan along with AI suggestions and Intelligent Duplicate Detection All features included in the Expert plan with other custom features
    Knowledge fields include cards, Q&A, and knowledge clipper Offers knowledge triggers and alerts Offers AI Suggest Expert and Text Along with AI Suggest, it also offers users custom AI integrations
    Starter plan offers users to embed Guru cards Builder plan offers user insights and analytics Expert plan users also get ticket linking with API access Users enjoy ticket linking, API access, along with Guru cards and analytics
    Standard customer succcess support and uptime Roles and groups security with standard support and uptime Roles and groups security with standard support and uptime SAML compliance with user provisioning and deprovisioning along with premiere customer supportSer

    Guru Knowledge Management System

    Servicenow Knowledge Management

    ServiceNow | Knowledge Management Tool
    ServiceNow | Knowledge Management Tool

    Servicenow is an ML driven knowledge management system focused on enhancing self service of customers and boost employee productivity. With its knowledge sharing platform and knowledge gap identification using quality trends and usage tracking, Servicenow endeavors to increase user satisfaction, and help them harness knowledge from communities. Servicenow knowledge management covers for IT, Employee, and Customer workflows, along with your self developed application.

    Features Offered by Servicenow

    • Integrate with Microsoft Word online, and experience a simplified knowledge and additional authoring to manage the learning curve.
    • Identify and visualize knowledge gaps and assign gaps to authors using ML models to enhance self service of customers.
    • Servicenow also allows employees and agents to capture relevant knowledge based articles during their work.
    • Enhance your feedback process using improved organizational knowledge, along with customer and employee knowledge management feedback.
    • You can also convert casual and unshaped conversations into structured knowledge, and deploy information from articles and communities to your knowledge base.

    Pricing for Servicenow

    There is no free plan for service now. They offer quote-based plan. One needs to contact servicenow for the plan and pricing details.

    Servicenow Knowledge Management

    Document360 Knowledge Management Software

    Document360 Knowledge Base Platform
    Document360 Knowledge Base Platform

    Document360 is a Knowledge Base Platform built for growing companies, and allows you to create creative, out-of-the-box self serving knowledge base, and Standard Operating Procedures (SOP). Document360 also furnishes you with an intuitive interface, wherein the editors and reviewers get a Knowledge Base portal which they can edit with ease, while the customers employees can view all the information that they need through the Knowledge Base Site.

    Features Offered by Document360

    • The Knowledge Base Portal offers editors an editor and allows for a category manager, versioning along with rollback.
    • Analytics tool in Knowledge Base Portal informs editors of the traffic, and what the users are more interested in, through metrics, user feedback, and link analytics.
    • The Knowledge Base Site can be customized and branded with navigation menu and custom domain, while also offering you an AI powered search engine in real-time.
    • For SaaS and Websites, Document360 offers a Knowledge Base Assistant, which can be seamlessly integrated with your product, and offers on demand help to customers.
    • Document360 also offers various extensions and integrations including Helpdesks, Chatbots, Analytics tools, CRO tools, as well as conferencing tools.

    Pricing for Document360

    Startup Plan Business Plan Enterprise Plan Enterprise plus Plan
    Costs $49 per project per month Costs $149 per project per month Costs $299 per project per month Offers custom pricing depending on the plan
    Allows for 2 team accounts and costs $5 per additional account per month Allows for 5 team accounts and costs $7 per additional account per month Allows for 15 team accounts and costs $9 per additional account per month Allows unlimited team accounts
    Offers 5GB storage and costs $1 per additional GB per month Offers 50GB storage and costs $1 per additional GB per month Offers 150GB storage and costs $1 per additional GB per month Offers 300GB storage and costs $1 per additional GB per month
    Offers 10k page visits per month along with $1 per month for additional 1000 visits Offers 50k page visits per month along with $1 per month for additional 1000 visits Offers 150k page visits per month along with $1 per month for additional 1000 visits Offers 300k page visits per month along with $1 per month for additional 1000 visits
    Offers 1 Knowledge Base version Offers 2 Knowledge Base versions Offers 6 Knowledge Base versions Offers 12 Knowledge Base versions

    How to create a knowledge base in Document 360

    Best Document Management Software
    Document management (DM) software encompasses a wide range of features andfunctionalities, many of which are critical to effectively running a business[https://startuptalky.com/tag/business/]. Many small to midsize businesses (SMBs), such aslegal firms, creative firms, or media and publishing org…
    StartupTalkyRishabh Rathi

    Confluence Knowledge Management System

    Confluence | Knowledge Management System
    Confluence | Knowledge Management System

    Confluence by Atlassian is a collaboration and knowledge base platform, which helps centralize all your organization’s important information in one place. It allows you to harness the collective information of your organization from your employees and store the accumulation in the form of easy to find answers. This way, all team members can be motivated, ranging from HR to marketing, to share their information and announcements, to create a knowledge sharing platform, which keeps itself updated in real time.

    Alternatives for Pipedrive CRM for Efficient Sales Management Teams
    With the rise of online tools and SaaS over the web, it has become a consumerhub of software and online services. This exponential rise in both partiesonline, the seller and the buyer, have lead to the rise is demand of SalesManagement Tools. A sales management tool helps you manage leads and clo…
    StartupTalkyANSH MEHREY

    Pipedrive Alternatives

    Features Offered by Confluence

    • Confluence offers an intuitive structure with pages, where information can be added and edited as well as spaces with pages for individual teams, groups, and personnel.
    • The knowledge base for documentation and product requirements consists of advanced search and page trees to find pages and page hierarchy.
    • Confluence offers you to choose from a collection of customizable templates, and helps you deploy plans with powerful Jira integrations.
    • Real-time editing allows for your knowledge base to always be updated, while the page and inline comments make things simpler form editors.
    • Manage permissions and share information between groups and teams, and spread new information with blogs asserting transparency.

    Pricing for Confluence

    Free Plan Standard Plan Premium Plan Enterprise Plan
    Free for up to 10 users Costs $5 per user and an average $50 a month Costs $10 per user and an average $100 a month Custom pricing according to the plan opted
    Offers unlimited pages and spaces with page versioning, along with structured page tree Offers page and space permissions with insights and audit logs Premium plan offers you analytics with team calendars and permission inspection Enterprise plan offers users admin insights and external collaboration
    Free plan includes password policies and domain verification Standard plan includes password policies and domain verification along with session duration management Offers disaster recovery and IP allowlisting Enterprise plan offers you sandbox along with data residency
    Allows for 2GB of file storage with community support llows for 250GB of file storage with support at local business hours Unlimited file storage with 24/7 premium support Unlimited file storage with 24/7 enterprise support

    Confluence Knowledge Base

    ProProfs Knowledge Management System

    ProProfs Knowledge Base software
    ProProfs Knowledge Base software

    ProProfs is a Knowledge Base Software that helps users to create knowledge bases, user manuals, and documentations. With 24/7 instant self help and access management, ProProfs helps develop team collaboration with over 100 integrations and settings. You can create knowledge bases and help sites within minutes with an easy setup, and help customers find answers to more frequent questions. Also, you get absolute control over your viewership, and choose to make your site public or restrict access.

    Features Offered by ProProfs

    • ProProfs enables team collaboration by creating different groups and assigning different admins, editors and other positions of responsibility to individuals.
    • ProProfs has an easy setup, and needs no software downloads, and can be accessible anytime at any place and any device.
    • It helps reduce customer emails and calls by furnishing them with self-help facilities, while allowing users to customize and brand the knowledge base according to their theme.
    • Secure controls of the knowledge base, retain employee knowledge and store it in an efficient manner, and centralize documents with analytics and reports.
    • ProProfs also offers various integrations including Zendesk, Salesforce, Google Analytics, Disqus among various others, for smooth functioning.

    Pricing for ProProfs Knowledge Base

    Free Plan Essentials Plan Premium Plan
    Free plan offers users 20 Knowledge Base Articles Costs $0.3 per page per month Costs $0.5 per page per month
    Allows for unlimited page views, with 1 knowledge base and manual Allows for unlimited page views, with 1 knowledge base and manual Allows for unlimited knowledgebases, manuals and, docs
    Offers professional templates along with 1 author/editor Offers branding, custom domain, version control, 1 author/editor, and 1 private site Allows unlimited authors, private sites, along with roles and collaboration
    This plan offers users 10 learners in Training makers, 1 operator and 1 agent for help desk Offers basic help widget and integrations with premium customer support Offers advanced help widget, integrations and onboarding and success manager

    ProProfs Knowledge Management Software

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    FAQs

    What is meant by knowledge management?

    Knowledge management is the process of management and maintenance of an organization’s information and knowledge and makes the best use of knowledge. It is stored as a knowledge base so that it can be referred to in the future.

    What is Knowledge management system?

    A knowledge management system is an IT system or tool that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. It helps in organizing all the organizational information and knowledge in the form of guided workflows, FAQs, articles, and more and makes it easily accessible for both internal and external customers.

  • Top Knowledge Base Softwares

    Back in the old days and before the Internet, manufacturers used to ship products with a giant manual. It’s like a book with hundreds of pages that includes instructions about how to use the product. Of course, no one bothers to read them anyway. Today, we have knowledge base systems. Unlike those old bulky manuals, a knowledge base website is much more innovative. It provides users a place to find answers to questions and guides related to a product, all by themselves.
    A knowledge base is a self-serve online library of information about a product, service, department, or topic.

    Effective Knowledge Base

    It’s important to know what kind of features to include in your knowledge base to make it more effective.

    1. Search Function – Users need to be able to search for articles and guides on your knowledge base to find solutions to their problems. As a result, a properly functioning search system provides is a must-have.
    2. A User Feedback System – A great way to improve your knowledge base is to get feedback from users. A simple thumbs-up system is more than enough to learn if an article in your knowledge base was helpful to users or not.
    3. Front–end website – The front end of your knowledge base is much like a normal website, except with a focus on categories, navigation and documentation formatting. Here are the main front-end features:
      i.   Main page focused on top-level categories and search
      ii.  Clear navigation menu with multi-layer categories visible
      iii.  Article call-outs, code snippets, warnings, and article metadata
    4. Simple Backend Dashboard – Being able to easily create hundreds of articles, guides, tutorials, questions, and much more using a simple and easy-to-use back-end system will go a long way to serve your customers better.
    5. Analytics & Reports – With analytics, you can learn which knowledge base posts perform better and which creates more bounces. This will allow you to keep improving your knowledge base and create more helpful guides.
    6. Easily Manageable Categories – With lots of knowledge articles in one database, you could easily get lost while updating and adding new content. A simple archive and categorization system help keep the entire knowledge base organized. As well as make it easier to browse.

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    To help you save time and money we rounded up a list of 5 best knowledge base system software. Whether you have a SaaS startup or a single product website, this list has knowledge base solutions for all.

    Top Knowledge Base Softwares

    Freshdesk

    Freshdesk is a cloud-based knowledge base helpdesk software which helps small sized businesses build relationships with their customers easily. Freshdesk also helps enterprise businesses to collaborate better across the globe, and enables more efficient businesses processes for better customer experiences. If you are looking for an intuitive, easy-to-use knowledge base software, Freshdesk may be the right choice for you.

    Freshdesk
    Freshdesk

    Rich text editors will have wider variety of formatting options allowing you to structure your content and answers better, better support for embedding images to show rather than tell, and will be easier to create and use than a software with just plain text editor. Freshdesk is one of the few Knowledge Base software providers which gives a rich text editor for free.

    Freshdesk allow you to maintain different versions of a solution article and host the same article in multiple languages so customers can access the one they want. Also, Freshdesk give you virtually unlimited space to host your tutorials in, charging you for the number of users and portals you have.

    Zendesk

    Zendesk Guide offers a knowledge base that is simple to customize and use – as either an internal knowledge base, an IT knowledge base, an agent-only knowledge base or a customer facing FAQ resource. And because it’s always available, customers and agents can serve themselves with the right information at the right time.

    Zendesk
    Zendesk

    Build out a web-based knowledge base without worrying too much about the details. Drafts save if you’re in the middle of a work in progress, and rich formatting ensures that articles are easy to read. If you’re building an internal knowledge base, content can quickly be restricted to certain groups. Zendesk makes knowledge management software that’s simple to use and accessible for everyone. And the freedom to translate your articles into over 40 different languages provides a localized experience that’s right for everyone.

    Relevant read:

    Document360

    Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. It is simple and clean. The focus is on your content, making sure that readability is great. You can access it anywhere. It has a responsive knowledge base tool across all devices – desktop, tablet and mobile. It also provides security as you can create custom roles, define their scope of access and usage in a granular level.

    Document360
    Document360

    Your customers want to use your self-service Knowledge base than reaching out to your support team. Document360 helps you reduce support tickets by providing solution on the go.

    Zoho Connect

    Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work done. From keeping your workplace communication organized, to managing the resources your team needs, to staying in sync with your other apps, Zoho Connect makes your team’s work easier.

    Zoho connect
    Zoho connect

    People-on your team and outside it, like your partners, vendors, and clients- make your business successful. Keep them in the loop by creating an external network, and get your team working together with them with the help of Zoho Connect. Also, with integrations with other applications like Asana, GitHub, Google Drive, and more, you’ll get all the notifications from them, right within your Zoho Connect group.

    Zoho Connect also provides you features to know how members are interacting within a network, get the numbers on most active groups and members, posts and comments made, and blog posts with activity graphs.

    WordPress

    WordPress is a free and open-source content management software (CMS) you can use to build all kinds of websites, including complex knowledge bases. What makes WordPress a great choice for knowledge base platforms is its extensibility. With the help of WordPress plugins, you can add new features, functions, and integrate third-party apps with your knowledge base in just a few clicks.

    Wordpress
    WordPress

    Compared to other knowledge base software, WordPress is much cheaper to setup and use. It is extensible, means you can easily add and extend features using WordPress plugins. Including third-party integrations like Zapier and HubSpot. You can easily manage articles, media, and categories using the beginner-friendly WordPress admin dashboard. When using WordPress you’re in full control of your knowledge base. You don’t have to abide by the rules of a corporate company.

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    Conclusion

    Now, that you know what is knowledge base software and also some of the best knowledge base software solutions, it is time for you to choose the right one that matches your needs. Hope this article will help you in knowing more about the top knowledge management software and indeed assist you in choosing the right one. Which tool are you using? Please let us know in the comments section below.