Tag: intercom

Powerful Tools for Effortless Lead Generation on Your Website

Lead generation is more than just collecting contacts. It’s about actively connecting with people who care about your offerings. It’s your key to build marketing that hits home, turning every interaction into a potential win.

Although the number of businesses competing for the attention of web visitors is growing astronomically, things are getting even more intense. Certainly, every business wants an effective lead-generation program that can drive sales by turning prospects into customers.

In this article, you’ll learn more about lead generation and the most effective and effortless tools that will help you generate leads on your website.

Why is Lead Generation Important?

Lead generation is key to business growth as it attracts potential customers into the sales funnel, driving revenue and profitability. Without a lead generation strategy, businesses risk losing potential customers to competitors who actively engage them.

This loss leads to a harmful ripple effect, including, but not limited to, reduced sales, slower growth, and a diminished understanding of market trends and customer needs.

What is Lead Generation Software & Tool?

As the name implies, lead generation software is a collection of tools to help you generate leads through a variety of mediums: blogs, social media press, ads, landing pages, chatbots, webinars and much more.

Some platforms include several necessary features together, but you will probably find that some of them could be thorough in some areas important for lead generation, but not so successful in others.

Best Lead Generation Tools

Let’s discuss some of the best lead-generation tools available to help you generate leads for your business.

Leadfeeder
Hubspot
Seizelead
Leadforensics
Datanyze
Marketo
Growbots
Happilo
OptinMonster
Intercom
Everwebinar
LeadPages
Hootsuite
SendBlaster
ActiveCampaign
Google Analytics
Leadformly

Leadfeeder

WEBSITE	www.leadfeeder.com
Rating	4.3
Free Trial	Yes
Best For	B2B marketers, sales teams, and agencies seeking to identify anonymous website visitors, enrich lead data, and enhance account-based marketing strategies.

Leads generation tools that can collect and analyze data on your prospects, to identify their unique identifiers like email addresses, company names, etc. It combines with Google Analytics to inform you who visited your site within the last thirty days and provides contact details if applicable.

This tool helps you to reconnect to your website visitors who do not contact you to enquire about your offer and also at the right time for your potential leads in your sales pipeline. The pricing of Leadfeeder is from $55/month with a 14-day free trial.

Hubspot

WEBSITE	www.hubspot.com
Rating	4.5
Free Trial	Yes
Best For	Businesses of all sizes seeking an all-in-one, AI-powered platform for marketing automation, CRM, sales enablement, customer service, and content management.

HubSpot enables you to run both inbound marketing flywheels and funnel from the beginning to the end. It is meant to give instrumentations for content management, social media marketing, web analytics, and search engine optimization.

Similarly, it gives you lead generation through one of the many available tools on the platform and their captivation through kickback emails. HubSpot is a platform that is meant for inbound marketing and sales and which gives you visibility of all the touchpoints within the context of your brand interaction with each lead.

Seizelead

WEBSITE	www.seizelead.com
Rating	4.3
Free Trial	Yes
Best For	Marketers, startups, and SMBs aiming to convert website visitors into leads using customizable, no-code widgets and real-time analytics.

You can customize 100+ widgets in just 3 minutes with Seizelead. With the help of multiple targeting options, you can show popups at the right time. It also allows you to sync your CRM data with the help of autoresponders.

The topmost features of Seizelead are—marketing automation, A/B testing, lead capture, email marketing, and live chat. Seizelead has a free, basic, and pro plan. Moreover, to new users, it offers a one-time 15% discount.

Leadforensics

WEBSITE	www.leadforensics.com
Rating	4.4
Free Trial	Yes
Best For	B2B sales and marketing teams aiming to identify anonymous website visitors, enrich lead data, and enhance account-based marketing strategies.

LeadForensics will let you know the IP address of your website visitors and this data will be revealed even if they never filled out the inquiry form.

As a result, the unique identification leads to an increase in the number of targeted leads that businesses receive and increases the business lead’s conversion rate.

LeadForensics ensures no hot lead on your website goes tracked untracked, since only a few may fill your inquiries.

Datanyze

WEBSITE	www.datanyze.com
Rating	3.8
Free Trial	Yes
Best For	B2B sales and marketing teams seeking to identify anonymous website visitors, enrich lead data, and enhance account-based marketing strategies.

Datanyze turns B2B firms’ technological insights into a “formula” to identify and achieve their most strategic deals. It is focused on sales outbound, and it is developed to boost the company’s efficiency in evaluating prospective customers.

It has a key feature that gives you the ability to see the tech stacks of your prospects and find new prospects by the technology they use.

It is probably (the only) tool that you can research accounts and also build prospects and find emails that work seamlessly with quite several sales communication platforms & CRM.

Marketo

WEBSITE	www.marketo.com
Rating	4.1
Free Trial	Yes
Best For	Mid-sized to enterprise B2B marketing teams seeking advanced marketing automation, AI-driven personalization, and robust lead management capabilities.

Marketo is an integrated marketing automation suite that is focused on ABM and other functions, such as SEO and content creation. The dynamic marketing automation solutions of the company empower businesses, marketers and sales teams to create campaigns to engage prospects and existing customers.

Marketo provides a cool front-to-back platform, which includes lead scoring, lead management, email marketing automation and analytics. The features affect the price you will get you need. You need to contact the support team, and you will be provided with the pricing information.

Growbots

WEBSITE	www.growbots.com
Rating	4.7
Free Trial	Yes
Best For	B2B sales and marketing teams seeking AI-driven outbound automation, personalized multichannel outreach, and access to a vast prospect database.

Growbots could be the first platform with such an extensive suite of outbound sales. And yet, it can provide a means to generate and track leads all while integrating with your CRM.

In the self-description, it is dubbed as ‘AI for sales’, hence it uses clever rules and an extensive database of contacts for smart outbound lead generation. Pricing for Growbots is available quote-based, as well as a free trial period.

OptinMonster

Website	Optinmonster.com
Rating	4.2 out of 5
Free Trial	Not Available
Platforms Supported	Web
Best For	Lead generation, Conversion optimization, Website engagement

OptinMonster is a powerful lead generation and conversion optimization software designed to help businesses increase website engagement and capture valuable leads. It offers a suite of tools and features that enable users to create visually appealing and effective opt-in forms, pop-ups, slide-ins, and other types of interactive elements.

One of the best onsite popup and slide-in marketing solutions is provided by OptinMonster, which enables you to design beautiful lead-generation popup campaigns. Over 50 popup templates are available in the tool’s drag-and-drop popup builder.

You can effortlessly target the visitors at the right time to generate the most leads using OptinMonster’s remarkably focused targeting and segmentation algorithms, along with A/B testing and personalization features. More importantly, it provides seamless integration of other email marketing tools with itself.

OptinMonster Pricing Plans

Plan	Yearly Price
Basic	$9/month
Plus	$19/month
Pro	$29/month
Growth	$49/month

Intercom

Website	www.intercom.com
Rating	4.5 out of 5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad
Best For	Making internet business personal

Intercom is a customer messaging platform that enables businesses to communicate and engage with their customers in a personalized and meaningful way. It offers a suite of tools that allows companies to communicate with their customers through various channels such as in-app messages, emails, chat, and more. Intercom’s platform helps businesses to better understand their customers’ needs, provide timely support, and build strong relationships.

You can now speak directly to the potential leads who are browsing your website, thanks to Intercom. Whenever your website visitors satisfy specific criteria, you can build up rules to show messages to them.

Then, a member of your team can engage website visitors in direct conversation or even start a video chat right in the live chat window. Intercom has a lot of possibilities, including the ability to gather customer feedback, understand concerns, and generate leads from website visitors.

How it works: Intercom for customer support

Intercom Pricing Plans

Plan	Yearly Price
Starter	Starting From $74/month
Pro	Custom Pricing
Premium	Custom Pricing

EverWebinar

Website	www.everwebinar.com
Rating	3.9 out of 5
Free Trial	Not Available
Platforms Supported	Web
Best For	Automated webinars, Online presentations, Lead generation

EverWebinar is a robust webinar automation solution that seeks to assist you in creating targeted email marketing lists. With EverWebinar, you can design and automate the playback of your recorded webinars at specified intervals to simulate the live event for users. Even if you decide to replay a webinar a dozen times each day, the aim is to enhance engagement and participation by alerting users that the upcoming webinar is about to start.

This tool is particularly useful for businesses looking to generate leads, educate their audience, and showcase products or services through webinars without the constraints of scheduling live sessions.

EverWebinar Pricing Plans

Plan	Price
Yearly	$499 (billed annually)
Biennial	$874 (billed every 2 years)

LeadPages

Website	www.leadpages.com
Rating	3.9 out of 5
Free Trial	Available
Platforms Supported	Web
Best For	Creating landing pages and lead generation

Leadpages is a powerful tool that facilitates lead generation by enabling businesses to create highly optimized and conversion-focused landing pages. With Leadpages, users can easily design and customize landing pages without any coding knowledge, using its user-friendly drag-and-drop interface. These landing pages are designed to capture visitors’ attention and encourage them to take specific actions, such as signing up for newsletters, downloading resources, or requesting more information. Leadpages also offers various templates, A/B testing capabilities, and integration with email marketing platforms, making it easier for businesses to drive engagement and capture valuable leads. Through its features and functionality, Leadpages streamlines the lead generation process and enhances the chances of converting website visitors into potential customers.

Leadpages Pricing Plans

Plan	Yearly Price	Monthly Price
Standard	$37/month	$49/month
Pro	$74/month	$99/month
Advanced	Custom Pricing	Custom Pricing

Hootsuite

Website	www.hootsuite.com
Rating	4.4 out of 5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad
Best For	Social media management, Scheduling, Analytics

Hootsuite is a comprehensive social media management platform that helps businesses streamline and enhance their social media presence. It facilitates lead generation by enabling businesses to effectively manage their social media presence. Through social listening, engagement, content sharing, and lead magnet promotion, Hootsuite helps identify and attract potential leads. By strategically using social media platforms and analytics, businesses can capture contact information, nurture relationships, and convert leads into customers. Hootsuite’s comprehensive suite of tools streamlines these processes, making it a valuable asset for effective lead generation strategies.

How to Use Hootsuite in 15 Minutes

Hootsuite Pricing Plans

Plan	Price
Professional	₹1,915/month
Team	₹7,540/month
Business	₹61,500/month
Enterprise	Custom Pricing

SendBlaster

Website	www.sendblaster.com
Rating	3.9 out of 5
Free Trial	Available
Platforms Supported	Windows
Best For	Email marketing, Newsletter campaigns, Email list management

A simple and easy bulk email sender, SendBlaster enables you to compose emails by tweaking templates from its collection and sending them to an unlimited number of users. SendBlaster’s main selling point is that for a one-time price, you can send an infinite number of emails to an unlimited amount of users.

SendBlaster contributes to lead generation by providing a user-friendly platform for effective email marketing campaigns. With its features for creating and sending personalized email campaigns, businesses can reach potential leads directly in their inboxes. SendBlaster allows you to manage and segment your email lists, enabling targeted communications that resonate with specific audiences. By crafting compelling email content and tracking recipient engagement through analytics, businesses can nurture leads and guide them through the conversion journey. The platform’s automation and scheduling capabilities further optimize lead nurturing efforts, making SendBlaster a valuable tool for generating and converting leads through strategic email campaigns.

SendBlaster Pricing Plans

Plan	Price
Free	$0
SendBlaster Pro	$129.00

ActiveCampaign

Website	www.activecampaign.com
Rating	4.6 out of 5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad
Best For	Email marketing, Marketing automation, CRM, Lead scoring

ActiveCampaign is a versatile marketing automation and customer relationship management (CRM) platform that aids businesses in managing their leads, nurturing customer relationships, and driving conversions. With the help of ActiveCampaign, you can monitor every time a lead interacts with your website and utilize that information as a trigger for email marketing campaigns. Additionally, you can create email campaigns to nurture cold leads back into warm leads or automatically follow up with them every few months.

ActiveCampaign supports lead generation by allowing businesses to capture leads through customizable forms and landing pages. It offers automation features that help segment leads based on their interactions and behaviors, ensuring tailored communication. The platform’s email marketing capabilities enable businesses to deliver relevant content to leads at the right time, increasing engagement and nurturing relationships. Lead scoring features help prioritize and focus efforts on the most promising leads. Through seamless integration with CRM and data-driven insights, ActiveCampaign empowers businesses to efficiently manage leads and guide them through the sales funnel for improved lead generation and conversion rates.

ActiveCampaign Sales Plan Pricings

Plan	Yearly Price
Plus	$19/user/month
Professional	$49/user/month
Premium	Custom Pricing

Google Analytics

Website	Analytics.google.com/analytics/web/provision
Rating	4.7 out of 5
Free Trial	Available
Platforms Supported	Web, Android
Best For	Website analytics, Tracking user behavior, Data-driven insights

Google Analytics is still one of the most effective tools introduced by Google at free of cost. When GA and Google Ads are integrated, you have a powerful system for monitoring the effectiveness of landing pages and creating remarketing lists that will entice prospects back to your site.

Google Analytics plays a crucial role in lead generation by providing invaluable insights into website visitor behavior and interactions. By tracking user journeys, sources of traffic, and engagement metrics, businesses can identify which channels and content are driving the most valuable leads. Google Analytics enables the measurement of conversion goals, such as form submissions or sign-ups, offering a clear understanding of lead generation effectiveness. By analyzing user demographics, interests, and behavior flow, businesses can tailor their marketing strategies to target specific audiences and optimize user experiences.

With GA, you can optimize your landing pages, your advertising strategy, and other areas of your site for improved performance with precise insights into where your visitors are coming from and what they do on your site.

Google Analytics Pricing Plans

Google Analytics is Free to use.

Leadformly

Website	Leadformly.com
Rating	3.5 out of 5
Free Trial	Available
Platforms Supported	Web
Best For	Lead generation forms, Conversion optimization, Improving form submissions

Leadformly is a conversion optimization tool and it assists you in maximizing conversions on your online forms. Although there are many form builder tools available, only a small number of them offer the form analytics capabilities you want to track performance and improve your forms.

Leadformly offers information from analytics on the user activities that are important for conversion. It offers you the resources you need to identify the problems and either correct them or discard them, as opposed to just giving you stats like form completion rates that show you how badly your form is performing.

Leadformly Pricing Plans

Leadformly offers pay as you grow pricing i.e, $179/month for 2k leads per month when paid annually.

Conclusion

The best lead generation tools offer a powerful range of capabilities to optimize customer engagement, capture data, and drive conversions. These tools empower businesses to effectively connect with potential customers, understand their behaviors, and guide them toward becoming loyal clients.

When considering lead generation, you have various options to explore. You can select the tools or combinations that align with your brand’s needs, keeping in mind goals, budget, scope, and target audience. Experiment with some free tools to gauge their functionality. The success of your B2B lead generation strategy relies on the resources you utilize. Without the right platforms, you might waste valuable time and effort that could otherwise be directed towards more productive revenue-generating activities.

FAQs

What is lead generation?

Lead generation is the process of obtaining potential customers to increase future sales or revenue.

What is the goal of lead generation?

The goal of lead generation is to convince potential buyers to take the required action, such as paying you or purchasing what you are selling, rather than just visiting your website.

What is a good lead generation tool?

A successful lead generation tool is a software that makes it simple to gather quality leads without having to perform a boatload of coding manually.

What are some of the tools to improve lead generation?

OptinMonster, Intercom, LeadPages, Everwebinar, Hootsuite, ActiveCampaign, Leadformly, Datanyze, etc. are some of the best tools to improve lead generation.

Why do businesses need lead generation software?

Lead generation software streamline the process of attracting, engaging, and converting potential customers. They enhance efficiency, provide valuable insights, and help businesses grow their customer base.

How do I choose the right lead generation software for my business?

Consider your specific goals, target audience, budget, and the features each tool offers. Test out different software and assess how well they align with your brand’s needs.

How do lead generation tools improve conversion rates?

Lead generation tools provide features like customizable forms, automated follow-ups, and lead nurturing campaigns that help businesses engage with prospects at various stages, ultimately increasing the chances of conversion.

May 19, 2025

Top 12 Best Help Desk Software You Should Use

The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers regarding their concerns, complaints, or inquiries about products or services. The help desk serves as a centralized platform, integrating queries from various customer-facing support channels such as live chat, email integration, web contact forms, phone, mobile, and social media.

By employing help desk or support desk software, the time taken by support agents to resolve customer issues is significantly reduced. Instead of sifting through endless emails, voicemails, messages, texts, and posts, the software organizes tickets from different platforms into one easy-to-use system. This organized approach allows support agents to provide above-and-beyond customer service efficiently and effectively.

In this blog post, we will delve into the world of help desk software and explore the top contenders for the title of “Best Help Desk Software.” Whether you are a small business owner looking to provide stellar support or a large enterprise seeking to optimize your customer service infrastructure, this guide will serve as your compass in navigating through the multitude of options available.

How to Choose SaaS Help Desk Software?

It can be difficult to choose the best help desk software for your company when there is a plethora of options available. To help you make your choice, here are some features to consider when making your decision:

Ease of Ticketing: Most importantly, you’ll want to determine whether the process of creating, routing, adjusting and closing tickets is on par with what your business needs and expects. You should be able to create a ticket for a customer and route that ticket to the appropriate team or individual who can best address it. You should also be able to make modifications to the ticket as you gain more information on the customer’s situation. And, once the problem has been fully resolved, you should be able to close the ticket and save it in your records as a resource for future inquiries.
Variety of Channels: You could adopt a separate help desk for each support channel you use, but that would be incredibly inefficient, confusing, and wasteful of funds. Rather, you’ll want to find one software that can support all of your communication channels, including email, social media, SMS messaging, and VoIP.
Self-Service Portal: Some questions are so fundamental that customers waste time contacting your support team for an answer. This is where it’s helpful to have a self-service portal that gives users get quick answers to simple questions. And, a self-service portal doesn’t just help your customers. It can also be used as an internal help desk, offering agents step-by-step guides to complex inquiries that can be easily copied and sent to customers. Rather than spending time rewriting the same troubleshooting steps, your reps will have a canned response ready to go for almost every service request.
App Integrations: Help desk software that can integrate with other apps like scheduling, project management, and internal messaging, is significantly valuable to your organization. Information that’s gained through the help desk should be stored and available on every app that you use. Additionally, all data gained externally should be uploaded to your help desk so that your information is stored in one location.

Best Help Desk SaaS Platforms

Help desk software lets you manage customer queries, faster. Support is always a key to business success, and choosing the right helpdesk solution can turn frustration into happy customers. It leads to better customer satisfaction. It also helps your support team to handle issues, queries, and feedback promptly. Let’s explore the following available support desk solutions.

Freshdesk
Zendesk
Intercom
SpiceWorks
HappyFox
LiveAgent
Zoho Desk
JIRA Service Management
Kustomer
Gorgias
Hiver
Help Scout

Freshdesk

Website	www.freshworks.com/freshdesk
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Small businesses and Online enterprises

FreshDesk is a customer support solution to boost the productivity of your support team. Make your customer happy and satisfied by leveraging the benefits of Freshdesk. Some questions are repetitive and time-consuming, provide FAQs and a knowledge base to customers and empower them to solve their queries.
Bots are assigned to manage the repetitive task and provide the appropriate articles from a knowledge base. Some queries may need discussion with the team. collaborate effectively with the team on any ticket and provide the accurate answer within the specified time.

Its intelligent ticket assignment system assigns the ticket to the agent based on their skill and workload. Also, whenever you make any reply to an open ticket, the software notifies the customer with an email.

Features of FreshDesk

Categorize and prioritize the tickets to the right agent and make the workflow smooth.
Track all the messages from different channels and manage them in one interface.
Agent collision detection to ensure every employee works on the unique ticket.
Its thank you detector prevents reopening the ticket when a customer says thank you.
Assign different customized statuses to the ticket based on their progress.

Pricing Plans

Plan	Yearly Price	Monthly Price
Free	Rs 0	Rs 0
Growth	Rs999/agent/month	Rs1199/agent/month
Pro	Rs3599/agent/month	Rs4299/agent/month
Enterprise	Rs5699/agent/month	Rs6899/agent/month

Click here to get Freshdesk

Zendesk

Website	www.zendesk.com
Rating	4.4/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	All types of businesses and Customer Experience Management

The customer support solution by Zendesk is dedicated to enhancing the experience of both the customer and the support team. Seamless connectivity of multiple channels of communication empowers customers to raise their queries and get help on any communication channel they are comfortable with.

Easy to create a dedicated help center with relevant FAQ questions and a community forum. This help center will significantly reduce the workload on an employee by answering the most asked questions. It helps to reduce the response time so that your customer doesn’t have to wait.

Features of ZenDesk

One workspace to manage queries from any communication channel.
Bots are available to answer basic queries and provide appropriate solutions from the knowledge base.
Make the conversation run fast by assigning the tickets to agents based on their workload and availability.
Automated questions to gather information about the query and push it to the appropriate agent.

Pricing Plans

Plan	Yearly Price	Monthly Price
Suite Team	$49/agent/month	$59/agent/month
Suite Growth	$79/agent/month	$99/agent/month
Suite Professional	$99/agent/month	$125/agent/month
Suite Enterprise	Custom Price	Custom Price

Intercom

Website	www.intercom.com
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Making internet business personal

Intercom is a comprehensive Customer Service solution that offers a smooth customer experience through automation and human support, resulting in higher customer satisfaction and cost reduction.

Intercom provides a customizable design that allows you to align your brand and business needs. It also helps engage customers in-context and encourages action throughout their journey in the Intercom Messenger. The ticketing system enables handling complex customer requests through asynchronous tickets designed for cross-functional collaboration.

Features of Intercom:

The system can quickly generate responses, summarize conversations for other agents, and produce new help articles.
Colleagues can collaborate easily to solve complex problems and customers can track progress in real time.
View all support conversations in a centralized location.
Collaborate effectively with colleagues in real time.
Increase productivity by utilizing live dashboards, reporting, work management tools, and other optimization techniques.

Pricing Plans

Plan	Price
Starter	$74 / month
Pro	Custom Price
Premium	Custom Price

SpiceWorks

Website	www.spiceworks.com
Rating	4.4/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Free customer support software

Spiceworks provides a cloud-based helpdesk solution that efficiently manages IT tickets and tasks. Because your help desk is stored in the cloud, there is no need to be concerned about server procurement, backups, or maintenance.

Using Spiceworks, agents are able to efficiently track IT incidents, respond to tickets, make private comments, and promptly close them. It is possible to create custom fields to track additional information that is relevant to your business. A customizable user portal has been created for employees and customers to track the progress of their tickets.

Spiceworks also offers inventory management functionality, allowing your team to access information about current orders. This helps the staff inform customers if their order will be shipped late.

Features of Spiceworks:

Tickets are assigned to agents automatically and progress is tracked.
Collaborate with your team members by sharing support tickets and resolving issues more efficiently.
You can generate reports and easily view team performance metrics.
Monitor new tickets and determine the time it takes for your initial response.
Customers have the opportunity to share questions and ideas with others on the Spiceworks community forum.

Pricing Plans

Spiceworks is available free of cost for all users.

HappyFox

Website	www.happyfox.com
Rating	4.6/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Mid sized Companies

HappyFox provides a centralized system for managing customer queries and issues from various channels, such as email, live chat, social media, and more. It incorporates a ticketing system that organizes customer requests, allowing support agents to efficiently track, prioritize, and resolve issues.

Happyfox is loaded with amazing ticketing features that make the task of resolving the ticket much easier. Prioritize the unresponded tickets in the list and ensure timely replies to make customers happy. SLA (service level agreement) is easy to create for your agents to ensure a timely reply and other objectives by setting targets.

SLA will help to maintain a consistent workflow with targets such as time to first response, time to reach, changing status, and many more conditions. The robust dashboard of Happyfox gives a quick insight into agent activity reports, performance reports, and inflow reports.

Features of Happyfox

Classification of tickets into predefined categories.
Solve the customer ticket through collaboration with a team.
pre-fill the required and essential information in the ticket with the ticket templates.
SLA works during office hours only.

Pricing Plans

Plan	Yearly Price	Monthly Price
Mighty	$29/agent/month	$39/agent/month
Fantastic	$49/agent/month	$59/agent/month
Enterprise	$69/agent/month	$79/agent/month
Enterprise Plus	$89/agent/month	$99/agent/month

LiveAgent

Website	www.liveagent.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Customer Interaction

LiveAgent is a robust and versatile help desk software that empowers businesses to deliver exceptional customer support across multiple channels. It is a comprehensive customer service platform that integrates various communication channels into one centralized system, allowing organizations to effectively manage and respond to customer queries.

It empowers your support agent with its never-ending features. Omnichannel ticketing, SLA management, and custom fields are just a small portion of the features provided by this software.

It is Fully-focused software that caters to the needs of businesses in terms of providing the best support to its customers. The interface is easy to use and most of the things are customizable.

Features of LiveAgent

Enjoy flexibility with a cloud-based call centre feature.
200+ other tool integration and 130+ ticketing features.
Agent ranking feature to monitor the efficiency of agents, customers can easily rate the service provided by the agent.
Audit log that keeps a record of every activity undertaken by the agent.

Pricing Plans

Plan	Yearly Price	Monthly Price
Small Business	$9/agent/month	$15/agent/month
Medium Business	$29/agent/month	$35/agent/month
Large Business	$49/agent/month	$59/agent/month
Free	$0/agent/month	$0/agent/month

Try LiveAgent For Free

Zoho Desk

Website	www.zoho.com/desk
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Growing Companies

Zoho Desk is a customer service software that delivers its services to help your support team and manage the queries of customers in a much more efficient way. The insightful dashboard of Zoho Desk gives proper insight into ticket traffic and customers’ happiness rating. By monitoring and analyzing the charts on the dashboard, you can easily predict the performance of your support team.

With Zoho Desk, users can easily make custom changes to various aspects of the system. They have the ability to rename tabs, create new departments, customize email templates, define business hours, and establish help folders, all of which contribute to a personalized and efficient support environment.

Features of Zoho Desk

Automatic assignment of support tickets to the right person in the right department to fast forward the process of solving a customer’s problem.
Smooth integration with the other Zoho software.
Workflow automation in ticketing whenever any new ticket meets certain conditions.
Manage all your brands in a company with separate help articles and FAQs, and integrate everything using one software in one interface.

Pricing Plans

Plan	Yearly Price	Monthly Price
Standard	Rs 800/user/month	Rs 1300/user/month
Professional	Rs 1400/user/month	Rs 2100/user/month
Enterprise	Rs 2400/user/month	Rs 3200/user/month

Try Zoho Desk Now

JIRA Service Management

Website	www.atlassian.com/software/jira/service-management
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Atlassian customer and flexible ITSM

Jira Service Management, formerly recognized as Jira Service Desk, is an IT service management solution that leverages the renowned Jira platform. The Jira Service Management was introduced in 2013 by Atlassian that delivers its customer support services to businesses. In the year 2020 Jira service management was launched and merged Jira service desk into it. Now Jira Service Management has features of a service desk along with the additional capabilities of ITSM.

Ticketing, SLA, knowledge base, and help widgets are the common features, on top of that it provides more IT business-centric support. It is focused on delivering the best software for IT service management.

Features of Jira Service Desk

Empower the business team, Dev, and IT ops to deliver a smooth customer service experience.
Categorize the queries based on their department.
Focused support solution.
Dedicated templates to streamline legal, HR, Facilities, and General service management.

Pricing Plans

Plan	Yearly Price	Monthly Price
Free	$0	$0
Standard	$600/agent/year	$21/agent/month
Premium	$1,400/agent/year	$47/agent/month
Enterprise	Custom Price	Custom Price

Kustomer

Website	www.kustomer.com
Rating	4.5/5
Free Trial	Available
Platform Supported	Web
Best For	Omnichannel messaging and small companies

Kustomer is a customer service software solution that offers varieties of features in this domain. Connect with customers and solve their problems on any channel. The task of managing customer interaction is much easier with a timeline view. All the previous interaction is placed in chronological order to deliver the best customer experience.

AI chatbot is available to reduce the workload from support staff and knowledge base to answer the FAQs. Have a quick insight into the performance of your team and individual agents with the robust dashboard of Jira.

Features of Kustomer

Direct integration with social media such as Instagram, Facebook, WhatsApp, and Twitter for instant replies to messages and comments.
Actionable data insights like order details, status, and more to serve the customer quickly.
Natural language processing detects the customer’s intent and suggests shortcuts to agents.
AI to automate repetitive manual work.

Pricing Plans

Plan	Price
Enterprise	$89 per month / per user
Ultimate	$139 per month / per user

Gorgias

Website	www.gorgias.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Ecommerce business

Gorgias is e-commerce-focused support software that helps to solve e-commerce-related problems. Communicate with the customer and solve their query by having all your customer data in front of your screen. Manage the orders, refunds, subscriptions, and many things without switching to different tabs.

As an e-commerce-centric software, it fetches your e-commerce data from your e-commerce platforms like Shopify, Magento, or big commerce and integrates it with the helpdesk. Alignment of all the previous conversations from different channels at the same interface will help you to know the customer’s perspective more efficiently.

Features of Gorgias

80+ integration options are available to increase the software capabilities.
Each ticket is categorized properly based on the channel it comes from, Like email, live chat, social media, SMS, or voice.
Automatic response to common questions like order tracking, refund status, and cancellation.
Gauge customer satisfaction with feedback and rating.

Pricing Plans

Plan	Yearly Price	Monthly Price
Starter	Only available for monthly subscription	$10/month
Basic	$50/month	$60/month
Pro	$300/month	$360/month
Advanced	$750/month	$900/month
Enterprise	Custom Price	Custom Price

Try Gorgias Now

Hiver

Website	Hiverhq.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Google Workspace

Hiver is the first Gmail-based helpdesk that makes it unique from any helpdesk software. It brings simplicity to your business and promotes human-to-human conversation by eliminating chatbots. Focused on providing the user with the best problem-solving experience, it leverages the power of Gmail and its features.

Since live chat is used widely by customers to ask questions, Hiver has integrated it into Gmail to maintain a seamless workflow. Agents do not need to switch between tools to solve problems. Team collaboration is made easier with features like transcript sharing. It helps other agents know the chat history and context of the problem.

Features of Hiver

Top-notch email management without logging in separately.
Monitor the workload on agents in real time and redistribute it in a single click.
Empower your agents to solve the query of customers anywhere, anytime through the Hiver iOS and Android app.
Get help from any specific agents utilizing the feature @mention.
Harvey bot prevents the conversation from reopening by identifying a response like “Thank you”.

Pricing Plans

Plan	Yearly Price	Monthly Price
Lite	Rs800/user/month	Rs1100/user/month
Pro	Rs2200/user/month	Rs2800/user/month
Elite	Rs3300/user/month	Rs4000/user/month

Help Scout

Website	www.helpscout.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Emails and Live Chats for Growing Companies

Help Scout helps to provide support to your customers by utilizing its intuitive interface and features. Loaded with all the primary and essential features, it also offers some additional functionalities like instant notification on the browser, custom CSS, custom domain, article suggestions, and much more.

Providing customers with the best support experience is the primary focus of any help desk software, this tool offers all the essential features to hook the customer throughout the problem-solving journey. It suggests the knowledge base articles to users based on the page URL. In simple words, it offers all the features you need to provide the best customer experience.

Features of Help Scout

iOS and Android apps to manage queries on the go.
Search and insert the knowledge base article link without leaving the chat screen.
Organize your inbox and assign different tasks to different teams in their inbox.
Chat when your team is online and provide other options when they are not.

Pricing Plans

Plan	Yearly Price	Monthly Price
Standard	$20/user/month	$25/user/month
Plus	$40/user/month	$50/user/month
Pro	$65/user/month	Annual only

Try Help Scout Now

Conclusion

Effectively managing customer support is always a challenging task. However, with the assistance of a cloud-based helpdesk solution, achieving customer satisfaction becomes more attainable. In today’s market, numerous tools are available, making it overwhelming to find the right one. Instead of being swayed solely by the features of different tools, it is essential to focus on their functionalities and determine if they align with your specific needs.

To gain insights into a tool’s performance, reading user reviews and evaluating real-life scenarios can be immensely helpful. Additionally, taking advantage of free trials offered by vendors allows you to experience the tool firsthand before making a final decision. By following this approach, you can carefully select the perfect tool that suits your requirements and embark on a successful customer support journey.

FAQs

What is support desk software?

Support desk software is a software product that customer service and IT teams use to serve employees or customers. Its core functions are to help service teams systematically manage support requests, provide self-service options, track and report performance and more.

What are the best Support Desk Softwares?

The following are the Best Support Desk Software

Freshdesk
Zendesk
HappyFox
Intercom
SpiceWorks
LiveAgent
Zoho Desk
Jira Service Desk
Kustomer
Gorgias
Hiver
Help Scout

What are the benefits of Support desk software?

You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, improve overall customer experience Customize and rebrand to suit your business.

Who can you Support Desk Software?

Support Desk Software can be used by both big organisations as well as small firms. Support Desk Software helps you to manage customers in one place and Manage your customers in one place.

July 11, 2023

Top 15 Freshdesk Alternatives to Try Once
Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.

Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.

Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.

ProPofs Help Desk
Zendesk
Help Scout
Zoho Desk
HubSpot Service Hub
SpiceWorks
Intercom
HappyFox Help Desk
Front
LiveAgent
Kustomer
SysAid
Gorgias
Sales Service Cloud Salesforce
Atera

ProPofs Help Desk

Ratings 4.8

Pricing Pricing Starts From $10 per month/user

Website www.proprofsdesk.com

ProPofs Help Desk -Freshdesk Alternative

ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.

Features
- Ticketing Management
- SLA management
- Customer email management
- Customer support service
- Customer complaint management support
- Customer interaction Management service
- Customer communication management software
- Omnichannel Help desk
Zendesk

Ratings 4.3

Pricing Pricing Starts From $49/month With 14 Days Free Trial

Website www.zendesk.com

Zendesk – Freshdesk Alternative

ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.

The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.

Features
- Real-time updates
- Ticketing management
- CRM solutions
- Live chat software
- Reporting and analysis
- Agent collaboration
- Custom views
- SLA management
Help Scout

Ratings 4.4

Pricing Pricing Starts From $20/month

Website www.helpscout.com

Help Scout – Freshdesk Alternative

Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.

Features
- Shared inbox
- Knowledge Base
- Integration
- Messages and Live chat
- Reporting & Analysis
- Customer Management Workflows
Zoho Desk

Ratings 4.4

Pricing Pricing Starts From $10/month

Website www.zohocorp.com

Zoho Desk – Freshdesk Alternative

If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.

Features
- Ticketing Management
- ZIA
- Self-services
- Agent Productivity
- Automation
- Extensibility
- Insights and Impact
- Customization
- Security
HubSpot Service Hub

Ratings 4.4

Pricing Free Plan With Limited Features and Pricing Starts From $45/month

Website www.hubspot.com

HubSpot service hub – Freshdesk Alternative

HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.

Features
- Automation
- Integration
- Ticketing system
- Email marketing
- Live Chats
- Reporting and Analysis
- Customer service management
- Team Management
- Knowledge Base
SpiceWorks

Ratings 4.5

Pricing Free

Website www.spiceworks.com

SpiceWorks – Freshdesk Alternative

SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.

One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.

Features
- IT tickets management
- Email organization
- Inventory online
- CRM marketing
- User-friendly portal
- Custom report management
- Customer experience
Intercom

Ratings 4.6

Pricing Pricing Starts From $79/month

Website www.intercom.com

Intercom – Freshdesk Alternative

One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.

Features
- Audience segmentation
- Automated Answers
- Outboxed Messages
- Customer data
- Management tools
- Live Chats
- Massage Tagging
- User event tracking
HappyFox Help Desk

Ratings 4.6

Pricing Pricing Starts From $39/month

Website www.happyfox.com

HappyFox Help Desk – Freshdesk Alternative

HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.

Features
- Ticketing management
- Self-service
- Automation
- Help desk Reporting
- Integration
- Knowledge Base
- Task management
- Administration
- Security
- Customization
Front

Ratings 4.6

Pricing Pricing Starts From $19/month

Website www.getfront.com

Front – Freshdesk Alternative

This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.

Features
- Universal Inbox
- Integration
- Team Collab
- Email Marketing
- Multi-channel Marketing
- Shared Inbox
- Complaint Management
- Workflow Management
- Customer management
- Real-time analytics
LiveAgent

Ratings 4.5

Pricing Has a Free Plan and Paid Plans Starts From $12.99/month

Website www.liveagent.com

LiveAgent – Freshdesk

From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.

Features
- Marketing Automation
- Landing Pages
- Email Marketing
- 360 Degree Customer View
- Appointment Scheduling Software
- Contact Management Software
- Web Form
- CRM Data
- Live Chat Software
Top 10 Best Help Desk Software you should use in 2023

Help Desk Software provides effective customer service from one centralized location. Here’s the List of the Best Help Desk Software that you can use.

StartupTalkyRishabh Rathi

Kustomer

Ratings 5

Pricing Paid Plans Starts From $89/month

Website www.kustomer.com

Kustomer – Freshdesk Alternative

Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.

Features
- Ticket creation User experiences
- Automated response
- Workflow
- Ticket collaboration
- Customer database
- Customer user profiles
- Real-time notifications
- Email marketing
- Screencasts
SysAid

Ratings 4.5

Pricing Paid Plans Starts From $1200 Assets/year

Website www.sysaid.com

SysAid – Freshdesk Alternative

If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.

Features
- Service Automation
- Workflow automation
- Incident Management
- Problem Management
- AI service Desk
- Task Automation
- Network Discovery
- Reporting
- Self-service automation
- Asset Management
- Ticketing system
- Service Orchestration
- BI analytics
- Configuration Management Database
Gorgias

Ratings 4.6

Pricing Paid Plans Starts From $10/month

Website www.gorgias.com

Gorgias – Freshdesk Alternative

Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.

Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.

Features
- Alerts / Escalation
- Automated Routing
- Batch Communications
- Call Center Management
- Canned Responses
- Case Management
- Chat/Messaging
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer Segmentation
- Email Management
- Feedback Management
- Help Desk Management
- Interaction Tracking
Salesforce

Ratings 4.3

Pricing Paid Plans Starts From $25/month

Website www.salesforce.com

Gorgias – Freshdesk Alternative

Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.

Features
- Automation
- Account and Contact management
- Opportunities management
- Lead Management
- Forecast and reporting
- Workflow
- Real estate CRM for real-time agents
- CRM email connector
How You Can Use Interactive Content to Boost Lead Generation?

Facing difficulties in generating leads? Here’s how you can use interactive content marketing to boost your lead generation to get qualified leads.

StartupTalkyHeena Singh

Atera

Ratings 4.8

Pricing Paid Plans Starts From $99/month

Website www.atera.com

Atera – Freshdesk Alternative

Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.

Features
- Remote monitoring and management
- Professional services automation
- Remote access
- Patch management
- Helpdesk
- Network discovery
- Integrations
- AI ticket tagging
- Knowledge base
- Customer onboarding
Conclusion

These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.

FAQs

Is Freshdesk a CRM tool?

Yes, Freshdesk is a CRM tool that also provides customer support solutions.

Is Freshdesk on AWS?

Yes, Freshdesk is also available on AWS.

Is Freshdesk still free?

Freshdesk is not completely free software, but it does provide 21 free trials after signing up.

What is similar to Freshdesk?

Zendesk is very much similar to Freshdesk as its alternate option.
January 26, 2023

Ratings	4.8
Pricing	Pricing Starts From $10 per month/user
Website	www.proprofsdesk.com

Ratings	4.3
Pricing	Pricing Starts From $49/month With 14 Days Free Trial
Website	www.zendesk.com

Ratings	4.4
Pricing	Pricing Starts From $20/month
Website	www.helpscout.com

Ratings	4.4
Pricing	Pricing Starts From $10/month
Website	www.zohocorp.com

10 Best AI-Powered Chatbot Tools For 2023

Chatbots are a useful and convenient tool for businesses and organizations to communicate with their customers or users. They allow for efficient and immediate responses to inquiries and can even handle tasks and transactions automatically. Chatbots have become increasingly popular in recent years due to their ability to provide quick and efficient customer service, assist with tasks, and improve overall user experience.

Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience. With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.

Chatbot marketing can be daunting, but with the help of chatbot platform tools, building and deploying a chatbot on your website and messaging applications are now quick and simple. In this blog, we will introduce some of the top AI chatbot tools available and discuss their key features, pricing, and limitations. Whether you’re a small business owner looking to improve customer service or a huge enterprise seeking to supercharge your marketing, there is a tool on this list for you.

What is a Chatbot?
How do Chatbot works?
10 Most Popular AI Chatbot Saas Tools

Chatfuel
Chatbot
IntelliTicks
Zendesk Chat
Botsify
ManyChat
Tawk.to
Freshchat
Intercom
Tidio

What is a Chatbot?

Chatbots are, essentially, intelligent programs that are capable of having conversations with humans. They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions. You can find these interactive chatbots in apps, online messaging platforms, and on websites.

Chatbots are created using a series of if-then statements programmed into a chatbot builder. It is not necessary to be a coding expert to build even the most complex chatbots.

How do Chatbot works?

Chatbots work by using natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input. They are programmed with a set of rules and responses that allow them to understand and respond to specific keywords or phrases.

When a user interacts with a chatbot, the bot will first analyze the user’s input to determine the intent behind the message. It will then match the intent with a predefined set of rules and responses, and provide a suitable response to the user. Whenever you customize a chatbot, there is a proper flow you build which is much similar to A/B testing.

The chatbot also uses machine learning to learn from user interactions and improve its understanding of language over time. It also accesses external data sources to provide more accurate responses to users.

10 Most Popular AI Chatbot Saas Tools

Here is a list of the most popular AI chatbot programs for your website and other platforms:

Chatfuel

Rating	4.3/5
Best for	Chatbot Platform for Messenger
Pricing Model	Per Feature
Free	Free Trial and Free Version

Chatfuel was founded in 2015 to make bot-building easy for anyone. Today, it is the leading platform for building bots on Facebook Messenger, Instagram, and websites. In fact, it is one of the most popular chatbot software brands around the globe. Chatfuel enables businesses to boost sales, craft personalized marketing campaigns, and automate customer support. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of its largest customers include Adidas, TechCrunch, T-Mobile, LEGO, Golden State Warriors, and many others.

Features:

It is powered by artificial intelligence (AI), which allows you to automatically provide the answers to the most commonly asked questions by your customers.
You can hand over the conversation to a human agent in case your online bot isn’t able to answer the question appropriately.
It ensures that you never miss a chat with your customers and you can continue to provide them with the support they need.
In case you don’t have the time to create your online chatbot using Chatfuel’s software solution, their agency can help you create it too.

Pros:

Free templates
Free plan is available
Video tutorials are available
Integration with zapier, calendly, and stripe
Captures feedback
Analytics
Customizable chat widget

Cons:

Mobile app is not available
Poor documentation

Pricing:

This popular intelligent AI chatbot platform has a Trial Plan which is FREE for companies that are just starting. If you’re looking for advanced features, then their paid plans i.e. Entrepreneur, Startup, Small Business plan might be more suitable for you. Look at the pricing details of each plan below:

Plan	Pricing
Trial	Free
Entrepreneur	$14.99 per month
Startup	$24.99 per month
Small Business	$59.99 per month

Chatbot

Rating	4.7/5
Best for	All-in-one Chatbot Platform
Pricing Model	Flat Rate
Free	Free Trial

ChatBot helps you to create stunning chatbots with a drag-and-drop interface or apply a template and customize it as needed. You can design smooth conversational experiences to build better relationships with your customers and grow your business. With easy one-click integration, ChatBot can be used on various platforms and channels such as Facebook Messenger, Slack, LiveChat, WordPress, and more. This is also a useful tool for sending automated replies that will motivate people to talk and engage.

Features:

Delight your customers with intuitive menus, clickable elements, images, GIFs, and much more.
Segment users, validate answers, and organize data behind the scenes.
Customize the look and feel to match your brand style and website design.
Flexibly connect with third-party apps using webhooks and a fully open API.
Connect with more people across channels and platforms. Integrate with apps you use and love.
Keep chats natural with AI context management – chatbots will stay on topic and go with the flow of the conversation.

ChatBot Demo

Pros:

14-day free trial
Ready-to-use templates
Visual editor
Wide range of integration
Huge learning resources
Customizable chat widget
Reports and analytics

Cons:

Free plan is not available
Mobile app is available

Pricing:

ChatBot provides you with four pricing options – Starter, Team, Business, and Enterprise. Look at the pricing details of each plan below.

Plan	Pricing
Starter	$52/month billed annually or $65 month-to-month
Team	$142/month billed annually or $169 month-to-month
Business	$424/month billed annually or $499 month-to-month
Enterprise	Custom plans

IntelliTicks

Rating	4.6/5
Best for	AI-Powered Live Chat platform
Pricing Model	Per User
Free	Free Trial and Free Plan

Intelliticks is a powerful chatbot that offers businesses unparalleled insights into customer behavior. It has the ability to provide personalized recommendations to customers based on their individual preferences. It offers a wide range of analytics tools that allow businesses to track customer engagement over time. This includes detailed reports on customer behavior, as well as real-time analytics that provide a snapshot of customer engagement at any given moment.

Features:

Talk to your website visitors 24×7 even when your agents are sleeping.
Monitor automated chats and overtake if needed or if it is a HOT lead.
Let AI answer repeated queries from prospects.
Lead Prioritization by identifying who is a hot, warm, or cold lead in the live traffic.
Peek into the lead’s mind.
Easy to understand lead insights.
Integrate with your CRM – Get all your Leads & Conversation data directly in your favorite tools.
Analyze & Optimize – Get a detailed report on what converts visitors to leads.

Pros:

Free plan is available
Community support
Free trial plan on paid plan
Pre-built templates
Easy integration with CRM and zapier
Documentation and help center
Mobile app is available

Cons:

Limited customization
Multi-language support is not available

Pricing:

IntelliTicks has one Free Forever plan and three pricing options with advanced features including– Starter, Standard, and Plus. Look at the pricing details of each plan below.

Plan	Pricing
Free	$0 free forever
Starter	$20 per month, billed yearly or $25 per month, billed monthly
Standard	$80 per month, billed yearly or $99 per month, billed monthly
Plus	$240 per month, billed yearly or $299 per month, billed monthly

Zendesk Chat

Rating	4.2/5
Best For	Simple and Easy-to-Use Live Chat Software
Pricing Model	Per User
Free	Free Trial

Zendesk Chat is a live chat platform that lets businesses provide real-time customer support across web, mobile, and messaging channels. Zendesk Chat includes live chat, conversation history, quantitative visitor tracking, analytics, and real-time data analysis. Reduce customer wait times by using skills-based routing to bring the right agent to the customer and allow chatbots to tackle common questions immediately. Use proactive triggers to rescue lost customers and increase conversions on your website. Automatically create tickets from each chat interaction by enabling chat with its help desk solution today.

Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. Zendesk Chat allows you to generate tickets automatically from every conversation.

Features:

Anticipate customer questions and offer help when—and where—they need it most with chat support.
Send targeted and behavior-based messages to customers.
Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
Use chat ratings to gather feedback and continue to improve your performance.
Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
Integrate AI-powered bots into Chat using API.

Introduction to Zendesk Chat (for beginners)

Pros:

Free trial is available
Flow builder
Widget customization
Mobile app is available
Huge integration option
Advanced analytics and reporting
Community forum
Learning resources

Cons:

Same color code for all chats
Quite expensive

Pricing:

Zendesk chat offers a Free plan and three pricing plans including – Team, Professional, and Enterprise. Look at the pricing details of each plan below.

Plan	Annual Subscription	Monthly Subscription
Lite	$0	$0
Team	$14 per agent per month	$19 per agent per month
Professional	$29 per agent per month	$35 per agent per month
Enterprise	$59 per agent per month	$70 per agent per month

Botsify

Rating	4.4/5
Best For	AI-Enabled Live Chat Software
Pricing Model	Per Feature
Free	Book a Demo & Get a Free Trial

Botsify is an AI-powered live chat system for businesses, allowing them to provide excellent customer service and boost sales. It supports text, audio, video, AR, and VR on all major messaging platforms. Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding. The drag-and-drop interface makes it simple to design templates for your chatbot. Apple and Shazam are among the many big companies that use Botsify to create their chatbots.

Features:

Has an easy-to-use drag-and-drop UI.
Powered by AI and machine learning.
It allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
Introduces conversation forms using which you can collect information about your leads through chatbot conversations.
Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.

Pros:

100+ integration option
Multi-language support
14-day free trial is available
Chatbot builder
Lead Generation Conversational Forms
Omnichannel platform

Cons:

Free plan is not available
Poor support

Pricing:

Botsify offers three pricing plans including – “Do it yourself” plan, the “Done for you” plan, and the “Custom” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Do it yourself	$490 (Billed Annually & save 2 months)	$49 per month
Done for you	$1490 (Billed Annually & save 2 months)	$149 per month
Custom	Custom Price	Custom Price

ManyChat

Rating	4.8/5
Best For	Chat Marketing
Pricing Model	Flat Rate
Free	Free Version

ManyChat is a robust communication tool that helps businesses to automate conversations with customers.

It is a valuable tool for customer service, sales, and marketing. With its automation capabilities, targeted messaging, lead capture, e-commerce integration, and tracking features, it can be used for a variety of purposes. Its omnichannel nature will help to connect this tool with popular social media sites and e-commerce platforms.

Features:

Respond to buyers instantly on their phones, show them the products that fit them best, and get them to buy—all inside of Facebook Messenger or on your website.
Guide product selection and complete sales transactions, all within Messenger.
Connect with Shopify and recover lost sales.
Leverage social media conversations and customer responses to promote products and send coupons.
Use the E-commerce dashboard, which automatically pulls metrics from Shopify, to understand what converts best, and track earnings, average revenue, purchases per buyer, and unique buyers.
Intuitive drag-and-drop interface.

Pros:

Free plan is available
Integration with Hubspot, MailChimp, Shopify, and more
Easy to use
Video tutorials are available
Flow builder
Provide free training

Cons:

Lack of better documentation
Poor customer support

Pricing:

ManyChat offers two plans – Free and Pro Plan. Look at the pricing details of the Pro plan below.

Plan	Pricing
Free	$0 per month
Pro	$15 per month

Tawk.to

Rating	4.6/5
Best For	Free Live Chat Tool
Free	Completely Free

Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. More than 250000 companies use this chatbot tool to provide real-time support and service to their customers. Tawk.to is the most popular chat tool in the world and holds an impressive 98% customer satisfaction rating. Keep in contact with customers through live chat, track incidents with a built-in ticketing system, and put together an easy-to-use help center – all at no cost. Never lose another lead or sale again, with Tawk.to you can monitor and chat with your website visitors when they need it most.

How to install and get started with Live Chat App Tawk.to

Features:

Real-Time Monitoring
Native Mobile Apps
Automated Triggers
Customizable Widgets
Ticketing Built-in
Remove Branding
Canned Shortcuts
100+ Integrations

Pros:

Knowledge base is available
45+ language supported
Detailed analytic and reporting
Easy to set up
Free forever
Mobile app is available
User-friendly interface

Cons:

Notifications are inconsistent

Pricing:

The Tawk.to app is completely free.

Freshchat

Rating	4.4/5
Best For	AI-Powered Live Chat Software
Pricing Model	Flat Rate
Free	Free Trial and Free Version

Freshchat is the customer engagement tool offered by one of the most popular helpdesk service providers. Bringing together artificial and human intelligence across messaging channels, this is a powerful chatbot that is already used by more than 50,000 businesses worldwide. Businesses are leveraging the power of this chatbot to streamline their workflow and provide satisfactory customer experience. It empowers businesses to easily access customer information and provide personalized support, regardless of the channel or device being used.

Features offered by Freshchat

Chatbot is easy to build without any prior knowledge of coding.
Customers can resolve their issues on their own by leveraging the chatbot AI.
Pre-built templates are available to fast-forward the process of powerful bot creation.
You can customize the appearance and behavior of the chat widgets to match your brand and website.
Mobile-first approach makes it easy for businesses to connect with customers on the go.
It seamlessly integrates with a wide range of business tools, such as CRM systems, help desks, and e-commerce platforms.
Detailed analytics on customer engagement, such as conversation history, click-through rates, and conversion rates.

Pros:

21-day free trial
Mobile app is available to chat with customers anywhere, anytime
User-friendly interface
Excellent customer support
Multilingual support in 54 languages
Easy integration
Email and push notifications

Cons:

Extra features at additional cost
Slow response time

Pricing:

Freshchat offers one Free plan and three pricing plans including – the “Growth” plan, the “Pro” plan, and the “Enterprise” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Growth	₹999/agent/month, billed annually	₹1199/agent/month, billed monthly
Pro	₹2799/agent/month, billed annually	₹3399/agent/month, billed monthly
Enterprise	₹4999/agent/month, billed annually	₹5999/agent/month, billed monthly

Intercom

Rating	4.5/5
Best For	Custom Chatbot for for Quick Responses
Pricing Model	Per Feature
Free	Free Trial

Intercom is a customer communication platform that allows businesses to connect with their customers through various channels, including email, live chat, and social media. It is developed and maintained by Intercom Inc, a San Francisco-based company founded in 2011. More than 25,000 businesses are using this tool to manage and support customers. Hostinger, one of the most reputed hosting providers uses this tool to serve its customers.

Features offered by Intercom

Businesses can create personalized, automated messages that are triggered by specific events or customer behaviors.
Its live chat and messaging feature allow businesses to connect with customers in real-time.
Lead generation tools help businesses to capture lead information from their website, such as name and email address, and automatically add them to their contact list.
It helps to gather valuable insights about their customers’ experiences and preferences.
It seamlessly integrates with a wide range of popular tools, such as Salesforce, Slack, and Mailchimp. This allows businesses to streamline their workflow.
Easy to customize the bot that asks the right questions at the right place.
Help Center articles that help the customers with repetitive questions and significantly reduce the workload from your employee.

Pros:

Free trial for small businesses
Interactive interface
Mobile app is available
Wide range of integration options
Huge Learning resources are available
Account-based marketing
Good customer support

Cons:

Price is not disclosed for the business plan
Initial setup is complex

Pricing:

Intercom offers custom pricing plans, you can contact the vendor for details.

Tidio

Rating	4.8/5
Best For	Easiest To Use in Chatbots software
Pricing Model	Flat Rate
Free	Free Trial and Free Version

Tidio is a powerful communication tool that offers you a comprehensive and easy-to-use solution for connecting with your customers and audience. It seamlessly integrates with a wide range of popular platforms, including WordPress, Shopify, and Magento. You can easily connect with your customers and audience via live chat, email, or messenger, without leaving the platform. It provides you with detailed insights into your customer behavior and preferences. These insights will help you to improve your marketing and sales strategies.

Features offered by Tidio

Chat widget that allows businesses to connect with their customers and audience in real-time.
Automated responses to common customer queries that reduce response time and improve efficiency.
Easy to customize the appearance of the live chat widget to match the brand identity.
chatbot builder to create custom chatbots to assist customers with their queries.
You can create and send email campaigns to your target audience directly from the Tidio platform.
It supports multiple languages which makes it an ideal choice for businesses with a global audience.
Advanced AI that recommends the products to users based on their interaction.
Smart ticketing system to solve the customer’s query quickly.

Pros:

Easy installation
Free plan is available
Customer Satisfaction Management
Robust analytics
Easy customization
Blog post to learn
Mobile app is available

Cons:

Limited integration feature
100 unique visitors are limited in the free plan

Pricing:

Tidio offers one Free plan and three pricing plans including – the “Communicator” plan, the “Chatbots” plan, and the “Tidio+” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Communicator	15.83 USD per month	19 USD per month
Chatbots	32.50 USD per month	39 USD per month
Tidio+	240.83 USD per month	289 USD per month

Conclusion

Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service. The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.

The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.

FAQs

What is Chatbot?

A chatbot is computer software used to automatically generate messages to the queries of customers in a messaging app. As customers want 24/7/365 service, so it is an advanced way of communicating with humans via machine.

What are some popular Chatbots in 2023?

Some of the popular Chatbots tools in 2023 are as follows:-

Chatfuel
Chatbot
IntelliTicks
Zendesk Chat
Botsify
ManyChat
Tawk.to

Which are the best free Chatbot tools?

The best free chatbot tools are as follows:-

Chatfuel
ManyChat
Botsify
MobileMonkey
Flow XO
Pandorabots
Aivo
DialogFlow

Is Chatbot an AI tool?

Yes, chatbots are often powered by artificial intelligence (AI) and are able to mimic human conversation and perform tasks automatically.

What are the benefits of Chatbots for Customers?

The benefits of Chatbots for Customers are as follows:-

Chatbot provides 24/7/365 service.
The customer receives an instant reply to their queries.
Customers can take a screenshot of the message whenever they want in order to claim if they won’t avail of the service.
Users have the flexibility to choose the language in which they want to initiate the conversation.

What are the benefits of Chatbots for Companies?

The benefits of Chatbots for companies are as follows:-

Chatbots boost sales because of their instant and 24/7/365 service.
A chatbot is considered a way to reach out to new customers because of its active presence.
It helps the companies in saving the cost that is required to maintain customer service. Though the installation of a chatbot requires an investment cost, it is less compared to a customer service salary.
Chatbot increases operational efficiency as it reacts faster to the customers’ inquiries on behalf of the company.

Can chatbot tools handle multiple languages?

Many chatbot tools offer support for multiple languages, including Dialogflow, Botpress, and Pandorabots. However, it’s important to check the specific language capabilities of the tool you’re considering to make sure it meets your needs.

Can chatbot tools integrate with other tools and services?

Many chatbot tools offer integrations with other tools and services, such as CRM systems, marketing platforms, and payment processors. It’s worth checking the available integrations of the chatbot tool you’re considering to see if it meets your needs.

January 24, 2023

Most Popular Live Chat Software for eCommerce
In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.

As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.

But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.

However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.

One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.

Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:

LiveAgent
LiveChat
Intercom
ChatBot
Sendinblue
Chaport
Olark
ProProfs Chat
Zendesk
Zoho Desk
Tidio
ChatSupport
Comm100 Live Chat
Gorgias
DelightChat
Tawk.to
JivoChat
FreshChat
Chatra

LiveAgent

Name LiveAgent

Founded 2011

Rating 4.9

Free Trial Period 14 Days

Pricing Paid plans start from $15/month

Website www.liveagent.com

LiveAgent

LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.

Key Features
- Automatic chat translation facility.
- Call back scheduling with the feature of call recording.
- Visitor tracking and live chat tracking on Google Analytics.
- Agent ranking for better control over team and user interface.
- Multi-channel communication with data import and export facility.
Pros
- The software is much simpler to use and implicate irrespective of the team size.
- Features can be customized and tailored as per the users need.
Cons
- Mobile app integration can be improved.
LiveChat

Name LiveChat

Founded 2002

Rating 4.4

Free Trial Period 14 Days

Pricing Paid plans start from $20/month

Website www.livechat.com

LiveChat

LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.

That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.

Key Features
- Allows the facility of targeted messages.
- Provides better security encryption and data storage.
- Is made from 200+ integrations for easy workflow.
- Capture leads and makes buying easy.
- Automation is included.‌‌
Pros
- Provides excellent analytics and reporting setup.
- Has a very easy and simple-to-use user interface.
Cons
- The software can be quite costly for small business owners.
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Intercom

Name Intercom

Founded 2011

Rating 4.3

Free Trial Period 14 Days

Pricing Paid plans start from $74/month

Website www.intercom.com

Intercom

Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.

Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.

Key Features
- Automation is included.
- Chat histories are saved, which creates ease for visitors and agents too.
- Intercom emails can be used as templates directly.
- Helps in the later stages of business, since it has other major functions other than Live chat.
- Proactive support.‌‌
Pros
- Intercom allows the easy integration of different apps on its system.
- Provides easy access for chat customization.
Cons
- Has a non-flexible pricing model.
ChatBot

Name ChatBot

Founded 2017

Rating 4.7

Free Trial Period 14 Days

Pricing Paid plans start from $52/month

Website www.chatbot.com

ChatBot Home Page

ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.

Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.

Key Features
- Chatbots can be built without the required knowledge of coding.
- Creates customer user list.
- Multiple flows at the same time.
- Chatbot Testing Tools.
- Customizable chat Widget.‌‌
Pros
- Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
- Provides good customer service.
Cons
- Has a competitive pricing when compared to other software with similar services.
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Sendinblue

Name Sendinblue

Founded 2007

Rating 4.5

Free Trial Period Unlimited

Pricing Paid plans start from $15/month

Website www.sendinblue.com

Sendinblue

Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.

One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.‌‌

Key Features
- Communication through Email, SMS, and inbox.
- Provides multichannel marketing.
- Email Marketing.
- SMS marketing.
- Marketing Automation.
Pros
- The login process is much simple and also doesn’t require any credit card information.
- It is a versatile platform that is beneficial for all sizes of businesses.
Cons
- A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.
Chaport

Name Chaport

Founded 2014

Rating 4.7

Free Trial Period A Free Plan and 14 Days Free Trial on Purchased Plans

Pricing Paid plans start from $19/month

Website www.chaport.com

Chaport

Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.

This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.

In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.

Key Features
- Operator Productivity.
- Captures Visitor’s Information.
- Provides reports such as basic reports, google analytics, On-demand reports, etc.
- General features such as chat history, SSL encryption, GDPR compliance, etc.
Pros
- Comes with a free plan for users that one can try before purchasing the premium version.
- It facilitates easy synchronization between multiple devices.
Cons
- Chaport is not compatible with chatbots.
Olark

Name Olark

Founded 2008

Rating 4.3

Free Trial Period 14 Days

Pricing Paid plans start from $29/month

Website www.olark.com

Olark

Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.‌‌

Key Features
- Organizes customer data.
- Offline Messages.
- Customs pre-chat forms.
- Real-Time Engagement.
- Reporting.‌‌
Pros
- Provides easy access to the client’s approximate locations.
- It allows the user to create their own path for customization in order to have a quick response.
Cons
- A few features are still missing from it as compared to its competitors.
ProProfs Chat

Name ProProfs Chat

Founded 2007

Rating 4.5

Free Trial Period 15 Days

Pricing Paid plans start from $29.99/month

Website www.proprofschat.com

ProProfs Chat

ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.

The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.

Key Features
- Chat Automation is provided.
- Design live chat that suits the brand.
- 100+ Settings and Integrations.
- Reports and Analytics.‌‌
Pros
- ProProfs chat has an interconnected network through which operators can contact other operators when in need.
- It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.
Cons
- A few features have glitched in them.
Zendesk

Name Zendesk

Founded 2007

Rating 4.0

Free Trial Period 30 Days

Pricing Paid plans start from $49/month

Website www.zendesk.com

Zendesk

Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.

It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.

Key Features
- Stays connected on any channel.
- Manage all your customer conversations from one place.
- Reach out in real time with proactive engagement.
- Enable 24/7 support with automation.
- Adds Customization according to Brand.‌‌
Pros
- It is a combination of help desk software and CRM software.
- Can support a large number of clients.
Cons
- For new users, learning Zendesk might take some additional period of time.
Zoho Desk

Name Zoho Desk

Founded 1996

Rating 4.0

Free Trial Period 15 Days

Pricing Paid plans start from $16/month

Website www.zoho.com

Zoho Desk

Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.

Key Features
- Multi-Channel Communication.
- Third-Party Integrations.
- Feedback Management, both positive and negative.
- Performance Metrics along with Proactive chat.‌‌‌
Pros
- It is a feature-rich platform.
- Provides easy integration with Zoho services in order to increase workflow ability.
Cons
- Does not have a desktop application to use.
Tidio

Name Tidio

Founded 2013

Rating 4.0

Free Trial Period 30 Days

Pricing Paid plans start from $15.83/month

Website www.tidio.com

Tidio

Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.

Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.‌‌

Key Features
- Measures Users’ time on the page.
- Has a Sales monitoring dashboard.
- Gives Welcome message plus information about discounts.
- Third-party Integration.
- Automation.‌‌‌
Pros
- Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
- Has a collection of chatbots for customers to select and customize as per their website.
Cons
- It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.
ChatSupport

Name ChatSupport

Founded 2018

Rating 4.3

Free Trial Period 30 Days

Pricing Paid plans start from $19/month

Website www.chatsupport.co

ChatSupport Home Page

ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.

Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.

Key Features
- 24/7 lead capture.
- Uses a simple way to gather visitors’ information.
- Live Visitors Queue.
- The dashboard organizes the overview into leads, visitors, and customers.‌
Pros
- Provides one month of free services to the clients.
- Allows the easy response to multiple visitors at the same time.
Cons
- Few of the features can be unlocked only after purchasing paid plans.
Effects of Live Chat option on Visitors

Comm100 Live Chat

Name Comm100

Founded 2009

Rating 4.2

Free Trial Period 15 Days

Pricing Paid plans start from $29/month

Website www.comm100.com

Comm100

Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.

Key Features
- Online Chat.
- Web Traffic Monitoring.
- Auto Chat Invitation Rules.
- Reports and Analysis.
Pros
- The platform is easy to use with an excellent user interface.
- It is a feature-rich platform.
Cons
- The platform somewhere lacks providing customization options for the agent console.
Gorgias

Name Gorgias

Founded 2015

Rating 4.6

Free Trial Period 7 Days

Pricing Paid plans start from $10/month

Website www.gorgias.com

Gorgias

Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.

Key Features
- Creation of automated response.
- Faster response.
- Switch from chats to other channels.
- Set individual agent.
- Customize replies.
Pros
- Has excellent customer service support.
- Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.
Cons
- The software is more suitable for medium size businesses only.
DelightChat

Name DelightChat

Founded 2020

Rating 4.4

Free Trial Period 14 Days

Pricing Paid plans start from $49/month

Website www.delightchat.io

DelightChat

Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.

As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.

Key Features
- Edit to activate the live chat.
- Set Live Chat availability for your store.
- Setup Business hours.
- Track potential customers on the LiveChat dashboard.
Pros
- Has a feature of automation and a self-service widget to help in reducing repetitive queries.
- Provides the facility of connecting unlimited users with Shopify.
Cons
- The platform is easily integrated with Shopify only. Other platforms are not yet made available.
Tawk.to

Name Tawk.to

Founded 2012

Rating 5

Free Trial Period Unlimited

Pricing Free

Website www.tawk.to

Tawk.to

Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.

Key Features
- One-minute setup.
- Chat in real-time setup.
- Track your chatbot progress.
- Respond quickly with shortcuts.
Pros
- It is a completely free platform with no hidden prices.
- It allows the users with essential tools to implement the tasks in a better way.
Cons
- The platform can be quite tricky for first-time users.
JivoChat

Name JivoChat

Founded 2012

Rating 4.8

Free Trial Period 14 Days

Pricing Paid plans start from $19/month

Website www.jivochat.com

JivoChat

JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.

Key Features
- Get detailed visitor information.
- Set up automatic triggers.
- Monitor visitors in real-time.
- Receive quality of service reviews.
- Offer offline contact form.
Pros
- Enables multi-language support for the client and visitors.
- Allows easy integration for Chatbots.
Cons
- A few features can still be added.
FreshChat

Name FreshChat

Founded 2010

Rating 4.4

Free Trial Period 21 Days

Pricing Paid plans start from $15/month

Website www.freshworks.com

FreshChat

FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.

Key Features
- Access all messages in one click.
- Customer services are provided instantly.
- Affordable problem solver for all users’ queries.
- Helps in keeping track of the team’s performances.
Pros
- It can be easily used by non-technical people too.
- Enables the users to take the help of an omnichannel facility.
Cons
- Enables integrations with a limited number of users only.
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Chatra

Name Chatra

Founded 2015

Rating 4.2

Free Trial Period Unlimited

Pricing Paid plans start from $21/month

Website www.chatra.com

Chatra

Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.

Key Features
- Conversations history is up-to-date.
- Group chats.
- Intelligent chat distribution.
- Unlimited Chat review.
- No typos or nameless users’ contact.
Pros
- Offers a free plan for an unlimited time period.
- Enables easy integration with Google Analytics, Slack, etc.
Cons
- Does not provide a ticketing system like its competitors.
Conclusion

Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.

For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.

FAQs

What is the best live chat software for a website?

Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.

Is live chat a CRM?

CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.

What is live chat e-commerce?

Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.

What is the best chat plugin?

Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.
December 27, 2022
The Best Alternatives For MobileMonkey

Conversational Marketing Software is one of the digital agencies’ and marketers’ most widely used technology. This is because they look for high-quality and robust software solutions with profiles, sales conversion, and lead gathering. MobileMonkey is the best Facebook messenger marketing platform; this premier chatbox helps companies connect with customers worldwide.

The platform offers a free trial and a different set of prices as per the feature added. MobileMonkey was founded by Larry Kim, who serves as the CEO of the platform. The initiation of the platform was after noticing the need for a mobile messaging platform that can engage customers with the marketers for a product.

MobileMonkey is an easy-to-use marketing solution, especially for businesses in industries like real estate, restaurants, automobiles, eCommerce, and, as they require chatbots to communicate with their customers in real time.

The platform supports languages like Arabic, Danish, German, Greek, English, French, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai, Ukrainian, Vietnamese, and Chinese, among many others.

The platform makes it easier to build chatboxes and execute marketing automation without writing a line of code. It is helpful for marketers and advertisers because it offers chat blasting, drip campaigns, and powerful chatbot-building tools.

The main feature of MobileMonkey is that it will boost the client presence online through Facebooks ads, automating their chat in messenger and generating leads.

The other features of the mobile monkey are contacting leads, conducting drip campaigns, scheduling messages, sharing links, and gaining visibility across audience engagement analytics. Other than that, it lets small and medium businesses automate follow-up and processes that streamline customer care operations.

The products of MobileMonkey
Best Alternatives to MobileMonkey
Intercom
Drift
Birdeye
ManyChat
Podium
Zendesk Support Suite
HubSpot Marketing Hub
ActiveCampaign

The products of MobileMonkey

MobileMonkey Website

MobileMoneky offers more than one service. It is a collection tool and service required by digital marketers in order to increase their sales and generate leads. The products of MobileMonkey are further discussed ahead in detail.

Omnichat

MobileMonkey’s omnichat is counted in the list of the world’s leading omnichat platforms. It is used by leading businesses to connect with their customers in real-time through webchat, SMS, Messenger, Instagram, and WhatsApp.

This feature allows a unified chat inbox through which businesses can manage their inbound and outbound messaging conversations in a single place; it also has a toolbox of automation and integrations to help scale business messaging efforts.

InstaChamp

InstaChamp by MobileMonkey

Instachamp is the world’s first platform approved by Instagram for its direct messaging and engagement tools. This tool drives growth and engagement on Instagram via direct messaging automation for creators and B2C brands.

The auto responder replies to customer inquiries and sales, which will help boost the visibility among fans and friends. The platinum plan for this costs $9.95 per month as it comes with story mention, post comments, and DM autoresponder.

Agencio

Agencio by MobileMonkey

Agency is a popular tool of MobileMonkey as it is an integrated chat marketing hub that delivers top ROI for customers with less time and resources.

With agencies, businesses can get more clients, increase their monthly retainers, automate engagement, generate leads faster, and decrease cost per acquisition for clients across different industries. The prices for Agencio depend on the client’s needs and are flexible with the customization of the services.

FunnelPro

FunnelPro by MobileMonkey

FunnelPro is an expert in generating leads 24/7 with the help of chat automation for platforms like Instagram, SMS, Webchat, and Messenger. FunnelPro is primarily for companies with more than ten employees and $2 million in annual revenue.

The FunnelPro will help businesses save time with automation builders, integrations, and analytics to tie their efforts to ROI. The startup edition of the funnel costs $59 per month, while the enterprise edition costs different as it comes with additional features and can be optimized.

SMBots

This feature allows chat marketing and support automation for small businesses with fewer than ten employees or generating less than $2 million in annual revenue.

The B2C business owners not only offer a customer support live chat platform but also help to capture leads, answer customers’ inquiries and grow their business with the help of automated messaging. It has a free forever edition and a startup edition, starting at $119 per month.

Best Alternatives to MobileMonkey

Even though MobileMonkey is a must to have tool. There can be a few glitches here and there or someone can have a different preference than the basic selection of a tool. To overcome it, below is the list of platforms that can replace MobileMonkey for business work.

Intercom

Name Intercom

Rating 4.4

Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat

Pricing Pricing Starts from $74/month

Website www.intercom.com

Intercom

Intercom is an American marketing software company founded by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett in 2011. The company has its headquarters in San Francisco, California, and is known to have over 100,000 monthly active users as of 2017.

Intercom allows businesses to communicate with prospective leads and existing customers through their website or app. Intercom enables the user to speak personally with every customer, the other features include live chat, chatbots, conversational marketing, and conversational support.

Other than that, it also allows businesses to track and filter customer data and provides the business data like conversation history, product usage behavior, past purchases, payment details, etc. Businesses can use this data to trigger personalized, automated emails and in-app messages.

Drift

Name Drift

Rating 4.4

Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat

Pricing Pricing Starts from $2,500/month

Website www.drift.com

Drift

Drift is a conversational marketing automation platform that helps companies have real-time, personalized conversations with their customers at the right time to build trust and grow their revenue.

They have the Revenue Acceleration Platform that connects companies with buyers in real time through chat, video, voice, or even email. The company was launched in 2015 by David Cancel and has its headquarters in Boston, Massachusetts.

The company is currently used by 50,000 businesses to generate more revenue, shrink sales cycles, and make buying easy. The platform identifies every visitor, personalizes their experiences, and helps the business engage more effectively than ever.

The conversational marketing platform allows your company’s website into generating more leads through drift bots and even book meetings for the sales team.

Use Cases of Chatbots

Birdeye

Name Birdeye

Rating 4.8

Best for Conversational Support, Conversational Marketing, Chatbot, Live Chat, SMS Marketing

Pricing Pricing Starts from $299/month

Website www.birdeye.com

Birdeye

Birdeye is a SaaS/online marketing platform, especially for multi-location businesses. Over 60,000 businesses use Birdeye so that they can be found online and chosen through listings, reviews, and referrals. Naveen Gupta and Neeraj Gupta founded the company in 2012 with its headquarters in Palo Alto, California.

With the help of Birdeye, companies can be connected with potential leads and existing customers on the channel of their choice and deliver the best customer experience with surveys, ticketing, and insights tools.

Birdeye is known to capture real-time customer feedback, ratings, and sentiment across different review sites, social media sites, and surveys which help businesses in many ways.

ManyChat

Name ManyChat

Rating 4.6

Best for Conversational Marketing and SMS Marketing

Pricing Pricing Starts from $15/month

Website www.manychat.com

ManyChat

ManyChat is a visual chatbox platform for Facebook messenger allowing businesses to use bots for marketing, sales, and support. Mikael Yang founded the company in 2015 with its headquarters in San Francisco, California.

Some main features of the platform are bot building, Facebook comments tool, Facebook ads JSON tool, Automated messaging, Messenger code tool, integrated live chat, message broadcasts, automated sequences, and many more.

The platform became popular after 2015 as many small and medium businesses could level up their marketing, sales, and support using Facebook messenger. Its visual drag-and-drop bot builder makes it easy to set up and grow your messenger audience using the set of tools provided by ManyChat.

Apart from that, it is similar to MobileMonkey as it also has features like automated messenger conversations, automated workflows, and many templates, but is also free and easy to use.

Podium

Name Podium

Rating 4.6

Best for Conversational Marketing, SMS Marketing, Conversational Support, Live Chat

Pricing Pricing Starts from $289/month

Website www.podium.com

Podium

Podium is a popular customer interaction platform for small businesses that want to interact with customers locally. Eric Rea and Dennis Steele founded the company in 2014 with its headquarters in Lehi, Utah.

The platform helps businesses collect and consolidate data, manage online reviews and customer interactions, gather feedback, and text customers to build an online reputation on different websites.

The platform is suitable for local businesses as the users can send review invitations, respond to online reviews in real time and send and receive text messages with potential and existing customers.

The podium also provides businesses with reports of day-to-day operations, sentiment analysis, and competitive benchmarking that will eventually help businesses improve on what they lack.

Zendesk Support Suite

Name Zendesk Support Suite

Rating 4.3

Best for Conversational Support, Live Chat, Chatbots

Pricing Pricing Starts from $49/month

Website www.zendesk.com

Zendesk

Zendesk Suite is a wide collection of Zendesk products and services that allows its users to use tools to create a complete omnichannel support solution. Zendesk suite provides personalized customers support through various means like email, social media, voice, chat, etc.

The platform is built around a ticketing system that integrates all the communication channels businesses use to interact with their customers.

The Zendesk suit comes in five different plan options: team, growth, professional, enterprise, and enterprise plus, with the prices, set depending on the products and features added under the plans.

Zendesk was founded by three friends Morten Primdahl, Alexander Aghassipour, and Mikkel Svane in 2007 with its headquarters in San Francisco, California.

Some of the top products of the Zendesk suite are Zendesk messaging and live chat, answer bot and flow builder, Zendesk Support, Zendesk Guide, Zendesk Gather, Zendesk support, etc that provide a completely different set of features and capabilities that are needed to scale and provide support in larger organizations/businesses.

Top 5 Alternatives for Zendesk Customer Support Platform and Services

Best 5 Zendesk customer support alternatives including Freshdesk, Kayako, LiveAgent, Intercom, and Helpcrunch including features, comparison, and pricing

StartupTalkyAnsh Mehrey

HubSpot Marketing Hub

Name HubSpot Marketing Hub

Rating 4.4

Best for Conversational Marketing

Pricing Pricing Starts from $45/month

Website www.hubspot.com

HubSpot

HubSpot Marketing Hub is an award-winning marketing automation software that helps you attract the right audience, convert more visitors or leads into customers, and run inbound campaigns. This easy-to-use platform attracts prospective leads through blogging, social media ads, and others. It was founded in 2006 by Dharmesh Shah and Brian Halligan with its headquarters in Cambridge, US.

Some of HubSpot Marketing Hub’s main features are marketing automation, ABM, personalized onboarding plan, tracking ROI with revenue attribution reporting, etc. Its platform is known to have more than 10,000 customers in over 120 countries to engage with their customers.

Email campaigns done by HubSpot Marketing Hub are well known as they convert and nurture leads, close customers, and contribute to the growth of your business. The platform also helps its users to monitor their email marketing with analytics so that they be improved upon.

ActiveCampaign

Name ActiveCampaign

Rating 4.6

Best for Conversational Marketing, SMS Marketing, Live Chat, Sales Engagement

Pricing Pricing Starts from $29/month

Website www.activecampaign.com

ActiveCampaign

ActiveCampaign is a well-known cloud software platform it helps growing small and medium size businesses engage with their customers. The SaaS platform enables enterprises to create optimized customer experiences by automating processes and communicating actions with their customers across different channels.

Jason VandeBoom founded the company in 2003 with its headquarters in Chicago, Illinois. The platform offers services like email marketing, lead scoring, web analytics, customer experience automation, marketing automation, sales automation, and CRM categories. ActiveCampaign so far has helped over 150,000 businesses in more than 170 countries.

It has more than 850 integrations like Microsoft, Shopify, Square, WordPress, PayPal, Stripe, Gmail, Facebook, and Salesforce. ActiveCampaign comes with 500 plus pre-built automation across social, email, messaging, chat, and text.

Conclusion

MobileMoneky is an omni-chat platform that allows multiple products and services for businesses to run smoothly online. MobileMonkey is a must to have tool for digital marketers.

However, there are other similar platforms also available on the web that forms the perfect alternative to MobileMonkey. The above-shared list of platforms can be used for businesses as a replacement for MobileMonkey.

FAQs

Is MobileMonkey a chatbot?

Yes, MobileMonkey is a chatbot. Basically, the MobileMonkey chatbot is a series of Facebook messenger chat pages that are triggered according to the user input.

Who owns MobileMonkey?

Larry Kim owns MobileMonkey.

Which chatbot platform is best?

Some of the best chatbot platforms are MobileMonkey, Zendesk, Snatchbot, etc.

Is there any AI chatbot?

Yes, there are many AI chatbots in the market. Some of them are Tidio, MobileMonkey, Landbot, etc.

December 21, 2022
How Intercom Grew its Customer Base with SEO?
When we talk about SaaS startups, we can find many names that have performed well in their respective segment. But Intercom is one such company whose growth has outperformed the growth statistics of some of the industry’s biggest names, viz., Hubspot, RingCentral, Zendesk, Shopify, and more. A closer look at the market growth rate highlights how Slack is the only SaaS startup besides Intercom to have witnessed such massive growth. But what exactly added fuel to Intercom’s enormous success? The answer is SEO and content marketing.

Intercom used killer SEO strategies to become one of the fewest SaaS startups that rakes millions in ARR (Annual Recurring Revenue). At present, the company has an ARR of over $50 million. Keep reading if you’re interested in learning how this company skyrocketed its ARR without spending heavily on advertising and marketing.

Intercom Leveraging the Power of Dynamic Keyword Insertion
Targeting Keywords that Bring Intercom the Highest Quality Traffic
Intercom’s Killer Off-Page SEO Strategy
Doing SEO Differently: A Thing to Learn from Intercom

Intercom Leveraging the Power of Dynamic Keyword Insertion

If you use SimilarWeb, you can find the top websites that drive the most traffic to the Intercom website. The highest share of traffic comes from the Intercom app itself. And the other traffic comes from websites that use Intercom on their website. Let’s take SimilarWeb, for example. This company too uses Intercom to streamline, organize, and personalize their customer communications. Hence, whenever you visit their website and click on the live chat box, you will notice something like this:

Similarweb on Intercom

Did you see the “We run on Intercom” at the bottom of the chatbox? This message contains a link to their official website.

If you visit any company website that uses Intercom, you will find a similar message in the chatbox. You’ll instantly be redirected to a particular landing page that Intercom created for the traffic coming from the respective website when you click on it. The SEO team at Intercom used dynamic keyword insertion in these landing pages to make the messaging more personalized. For example, you can find the name of the company + Intercom that you visited earlier in the landing page’s headline. It is done to enhance personalization for referral traffic.

Intercom uses the “we run on Intercom” tactic with dynamic keyword insertion to get maximum conversions from the referral traffic. If you’re finding it difficult to convert your referral traffic, you can do something similar.

Targeting Keywords that Bring Intercom the Highest Quality Traffic

Intercom has achieved two goals by targeting the right keywords. One is becoming an authority website, and the second is ranking for hundreds of keywords on top of SERPs.

What makes this strategy unique is ranking for specific keywords that solve one core user problem. Intercom was very clear from day one about focusing more on solving a user problem and not stuffing the blog with keywords to rank for specific keywords. And guess what, it worked excellent for them.

If you go by the technical SEO terms, it is fair to say Intercom relied on “Semantic SEO.” Semantic keywords are identical phrases or words that are very similar to the primary keywords. When you use terms matching the search query, Google uses its advanced AI algorithms to find the search intent and match the user with the most relevant content piece.

So if you were unable to rank your website on SERPs and drive organic traffic, you should try replicating this tactic from Intercom that delivered phenomenal results.

Top SEO Competitor Analysis Tools to Help You Rank Higher on Google

Want to make your business noticed by others and perform better than your competitors? Here is the list of top 10 SEO Competitor Analysis Tools to help you rank better.

StartupTalkyIpsita Acharya

Intercom’s Killer Off-Page SEO Strategy

Every company relies on off-page SEO to get more traffic and engagement on their blog posts or official website, and Intercom is no different. Intercom used the Medium Publication feature to get more reach and shares on the published content. You can still find their publication named Inside Intercom on Medium. But unlike most companies, Intercom doesn’t simply re-publish their blogs on Medium almost instantly after publishing them on their website.

You can notice a difference of two to eleven months between the actual blog post published on the Intercom website and the Inside Intercom Medium publication. This strategy ensures Intercom keeps getting traffic on old blog posts through Medium. A similar off-page SEO tactic is being followed by Hubspot too.

But what made Intercom’s Medium strategy work was its selection of topics. Instead of optimizing for search engines, Intercom started publishing optimized content for people. Intercom noticed that opinion pieces, reaction posts, and personal accounts were getting more engagement than the traditional blog post content. It is why they started publishing more on startups, product management, design, etc., and chose topics that would make people read their publication blog posts.

But writing compelling and engaging blog posts wasn’t the only thing that did wonders for Intercom. The company merged enticing CTAs with every blog post to maximize website traffic. Almost all the Intercom Medium articles had four common CTA links:
- Intercom blog
- Other relevant blog links published on the Intercom website
- The author’s Twitter profile, and
- The Intercom home page
Finding platforms where prospects hang out and using the same platform for repurposing content worked great for Intercom. You should try this amazing off-page tactic too.

Doing SEO Differently: A Thing to Learn from Intercom

SEO is the best way to make people find your company or products right when they need them the most. It is also a great method to drive consistent free traffic to a website in the short and long term. While many companies are trying their best to ace the SEO game, not everyone managed to crack the SEO code that works best for their website. Luckily, Intercom is not one of those companies. Intercom chose to do SEO in its own unique way.

After analyzing the Intercom website, we found that the company uses a strong off-site and on-page SEO strategy. From refraining to use keyword stuffing for higher rankings to branching out to other publications to gain more eyeballs- there’s a lot Intercom did to dominate the SERPs for the right keywords and receive consistent traffic. Sure, Intercom also invests in PPC and content marketing efforts, but its prime traffic comes from its SEO efforts.

Conclusion

Of all the SEO strategies Intercom uses, we’ve listed above the most relevant tactics that have contributed to Intercom’s massive growth. If you’re a company struggling to improve its SEO efforts, try implementing the above-discussed SEO tactics for visible results.

FAQs

Why do people use the Intercom?

Intercom is a Customer Communications Platform. It helps to target customers with content, behavior-driven messages, and conversational support.

How many customers does Intercom have?

Over 25000 businesses are the customers of Intercom.

What is the revenue of Intercom?

Intercom has an ARR of over $50 million.

Who are the top customers of Intercom?

Top customers of Intercom are:
- Amazon
- Lyft Business
- Atlassian
June 6, 2022

Ratings	4.4
Pricing	Free Plan With Limited Features and Pricing Starts From $45/month
Website	www.hubspot.com

Ratings	4.5
Pricing	Has a Free Plan and Paid Plans Starts From $12.99/month
Website	www.liveagent.com

Ratings	5
Pricing	Paid Plans Starts From $89/month
Website	www.kustomer.com

Ratings	4.5
Pricing	Paid Plans Starts From $1200 Assets/year
Website	www.sysaid.com

Ratings	4.6
Pricing	Paid Plans Starts From $10/month
Website	www.gorgias.com

Ratings	4.3
Pricing	Paid Plans Starts From $25/month
Website	www.salesforce.com

Name	LiveAgent
Founded	2011
Rating	4.9
Free Trial Period	14 Days
Pricing	Paid plans start from $15/month
Website	www.liveagent.com

Name	LiveChat
Founded	2002
Rating	4.4
Free Trial Period	14 Days
Pricing	Paid plans start from $20/month
Website	www.livechat.com

Name	ChatBot
Founded	2017
Rating	4.7
Free Trial Period	14 Days
Pricing	Paid plans start from $52/month
Website	www.chatbot.com

Name	Sendinblue
Founded	2007
Rating	4.5
Free Trial Period	Unlimited
Pricing	Paid plans start from $15/month
Website	www.sendinblue.com

Name	Chaport
Founded	2014
Rating	4.7
Free Trial Period	A Free Plan and 14 Days Free Trial on Purchased Plans
Pricing	Paid plans start from $19/month
Website	www.chaport.com

Name	Olark
Founded	2008
Rating	4.3
Free Trial Period	14 Days
Pricing	Paid plans start from $29/month
Website	www.olark.com

Name	Zoho Desk
Founded	1996
Rating	4.0
Free Trial Period	15 Days
Pricing	Paid plans start from $16/month
Website	www.zoho.com

Name	Tidio
Founded	2013
Rating	4.0
Free Trial Period	30 Days
Pricing	Paid plans start from $15.83/month
Website	www.tidio.com

Name	ChatSupport
Founded	2018
Rating	4.3
Free Trial Period	30 Days
Pricing	Paid plans start from $19/month
Website	www.chatsupport.co

Name	Comm100
Founded	2009
Rating	4.2
Free Trial Period	15 Days
Pricing	Paid plans start from $29/month
Website	www.comm100.com

Name	Gorgias
Founded	2015
Rating	4.6
Free Trial Period	7 Days
Pricing	Paid plans start from $10/month
Website	www.gorgias.com

Name	DelightChat
Founded	2020
Rating	4.4
Free Trial Period	14 Days
Pricing	Paid plans start from $49/month
Website	www.delightchat.io

Name	Tawk.to
Founded	2012
Rating	5
Free Trial Period	Unlimited
Pricing	Free
Website	www.tawk.to

Name	FreshChat
Founded	2010
Rating	4.4
Free Trial Period	21 Days
Pricing	Paid plans start from $15/month
Website	www.freshworks.com

Name	Intercom
Rating	4.4
Best for	Conversational Support, Conversational Marketing, Chatbot, Live Chat
Pricing	Pricing Starts from $74/month
Website	www.intercom.com

Name	ManyChat
Rating	4.6
Best for	Conversational Marketing and SMS Marketing
Pricing	Pricing Starts from $15/month
Website	www.manychat.com

Name	Podium
Rating	4.6
Best for	Conversational Marketing, SMS Marketing, Conversational Support, Live Chat
Pricing	Pricing Starts from $289/month
Website	www.podium.com

Name	Zendesk Support Suite
Rating	4.3
Best for	Conversational Support, Live Chat, Chatbots
Pricing	Pricing Starts from $49/month
Website	www.zendesk.com

Name	HubSpot Marketing Hub
Rating	4.4
Best for	Conversational Marketing
Pricing	Pricing Starts from $45/month
Website	www.hubspot.com