Tag: 🔍Insights

  • Movie Theater Business Model | How Do Movie Theaters Make Money

    A quote is a good way to start an article about art. If you are reading this, chances are you are aware of art. Any sort of art, for that matter. You read this article, a poem, a story, or you watch a film, listen to a song, or embrace a painting. All these are forms of this one term “Art”. That term has been constantly celebrated from time immemorial. Be it a hundred years ago or a hundred years from now, it will be relatable ad infinitum.

    The current times, the pandemic, and life afterward haven’t affected this culture. Our escape from the dust of daily life still hides in some form of art. Music and films are our top favorites of art. If you are a movie buff, then the first-day first show feel would be super important to you. This is where cinema halls and movie theatres come in to quench your thirst. They are temples for cinephiles.

    Have you ever thought about how these work? How is a movie released nationally? What do the numbers and charts say? This is an article about the business model of movie theaters. Read on to find out how movie theatres earn and how cinemas are run. How the current unprecedented times are changing our movie experience.

    “Art enables us to find ourselves and lose ourselves at the same time.” ― Thomas Merton, No Man Is an Island

    Cinema Halls
    The Distribution of Movies
    Revenue Sources or Income Generation of Cinema Halls
    The Unprecedented Pandemic times
    Behavioural Change of Moviegoers
    The Expected Future of Film Distribution

    Cinema Halls

    The journey of a movie starts with a story in the director’s mind. Which is edited multiple times to get just about the perfect fit. Drafts and drafts and more drafts. Actors and actresses are auditioned for character roles, and a big crew is assembled to kick off the production.

    Once the movie is produced, it is time for its distribution. The first distribution channel for any film has always been ‘Cinema Halls’. It is a century-old way of distributing what the actors and producers have produced.

    The model is also quite unchanged, visitors pay a fee for entering the hall. The hall has seats, lots of seats, and the movie is shown through a projector on the front screen. The screen is big enough to be seen from around the theatre.

    This has been the business model of a cinema hall for a very long time. However, it is added with some tweaks, like refreshments and snacks. More or less, this model is unchanged.

    The audience sits on padded seats. In most theatres, the seats are aligned on a floor that is sloped, to enhance visibility for viewers. The highest part of that slope is at the back of the theatre. Movie theatres often sell snacks like popcorn, carbonated drinks, etcetera. In some areas, movie theatres with allowances and licenses can also sell alcoholic drinks.

    Ho Movie Theaters Earn Money
    Movie Theaters Global Market Report 2025

    The movie theatre market has been growing steadily over the years. In 2024, it was valued at $79.62 billion and is expected to reach $83.16 billion in 2025, growing at a 4.4% annual rate. The movie theatre market is set to grow strongly in the coming years, reaching $102.46 billion by 2029. This marks a steady compound annual growth rate (CAGR) of 5.4%. This rise is thanks to several key factors from the past, like the golden age of Hollywood, the unique social and cultural experience of watching movies in theatres, big blockbuster hits, increasing urban populations, and changes in how films are distributed to theatres.


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    The Distribution of Movies

    The distribution has always been primarily in cinema halls, but it is on certain terms and conditions. The production and completion of a movie are just one part of the whole big picture.

    After the production, the movie is distributed via various channels. Cinema is the first tunnel, but thereafter too the movie travels the market. They are turned into DVDs, some go on to follow a streaming service way. But before the train moves to the next station, some decisions are made. These are known as the terms and conditions of the licensing of these films.

    In India, theaters buy movies from distributors, who acquire the distribution rights from producers:

    Role Responsibilities
    Producer Sells the theatrical rights to a distributor for a specific territory
    Distributor Acquires the rights from the producer and hires theaters to screen the film
    Theater Pays the distributor a rental fee for the right to show the film

    Theaters give 50–55% of ticket sales to movie distributors. They earn from showing new movies and selling snacks. A hit movie means more earnings. India’s film industry has 14 regions, each with its distributor. Most movies are sold to distributors with a minimum guarantee. Theaters can be single-screen or part of multiplex chains.

    Terms regarding revenue sharing and movie release timings are also decided in advance. Before we get further, we need to know some technical terms that will help us get a clearer view of what the process looks like, so here goes!

    Distribution of Box Office Revenue Worldwide in 2023, by Region
    Distribution of Box Office Revenue Worldwide in 2023, by region

    Producer

    A producer is a person who invests in producing a film. He is the investment guy who takes the risk of failure and the gains of success of a film. They invest in films under the name of a production house. For example, Karan Johar invests via a production house named “Dharma Productions”.

    Distributor

    The distributor is the person who distributes the film through the medium of theatres. The distributor buys the “distribution rights” directly from the producer. In most cases, he buys the rights in the very beginning, sometimes after viewing the final cut. Distributors can be of many types. They can vary in numbers, also.

    If we are talking about a big-budget movie, then there can be a domestic distributor who is responsible for distributing in the home country of the film production. Others can be overseas distributors who are responsible for distribution in the rest of the world. There are typically some forms of how a distributor deals with the producer. Here we discuss the types of distributors:

    Minimum Guarantee for Royalty

    A minimum guarantee is the sum that is paid to the producer by the distributor of a film. It is here to be noted that the price is irrespective of how the film performs, whether it is a flop or a hit, which does not affect the minimum guarantee royalty. Usually, producers who have a stronghold in the industry ask for a high sum due to their brand name, which pulls in crowds into theatres.

    After relieving the margin of the distributor, Anything more revenue earned than this minimum price is shared with the producer. So we see that the distributor cannot become the owner of the movie; he is licensing the movie.

    Outright sale/purchase

    As the name suggests, this is a contract of sale. The distributor buys the whole movie produced and all its rights. So lawfully, the distributor is the owner of the project. He is free to choose whatever medium he wants to use for the distribution. All the profits or losses earned or incurred are solely owned by him.


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    Commission Basis

    The commission is the typical model that many producers follow. They sort of hire a distributor to spread the movie. The distributor, instead of his services, asks for a fee or commission. In this case, he does not share profits or losses, he is just entitled to the negotiated commission. Risk is still left with the producer. However, the film performs, the distributor is entitled to his fee anyway.

    The Exhibitor

    He is the owner of a theatre that has the right to show the movie by the distributor. Both parties, the distributor and the exhibitor, are bound through a contract. That contract acts as a basis for sharing the revenue that is earned within the first, second, or third week of the release.

    Here are the basic, typical sharing agreement terms and conditions. Take note that this is just to be taken as an example. Agreements can be changed and made with further discussions and debates between the distributor and exhibitor.

    Duration Profit Percentage Sharing
    First Week After The Releasing of Film 65%:35% (Means 65% of Profit Share For Distributor and 35% of profit share is for Exhibitor)
    Third Week 55%:45% (Means 55% of Profit Share for Distributor and 45% of profit share is for Exhibitor)
    After Fourth Week 50%:50% (Means there after the profit sharing right is equal for both the Film producer and Distributor)

    How Movie Theatres Make Money

    We just learned how the movies of our beloved stars travel to the nearest theatre screen. This is a huge step; once distributed, the movie is ready for its trial. It is ready for criticism and reviews of any sort.

    How Movie Theatres Make Money
    How Movie Theatres Make Money

    With this onset, cinema halls are ready to be flooded with people. People like you and me who love the movie-watching experience. This turns the cash-making wheel. Here we are going to look at some of the most commonly seen revenue-generating sources for a cinema business:

    Tickets

    The revenue source of a movie theatre is mainly through ticket sales. A person who wishes to watch a movie in a theatre has to first buy a ticket to enter the premises. The premises where the movie is to be projected.

    As discussed earlier, it is common ground for every ticket carrying a person with seats and a movie projector. However, it is to be noted here that a cinema hall is allowed to have different sections of seats according to its floor plan.

    For example, some theatres also operate on a slightly changed pricing mechanism. They can give out some special seats for people who are willing to pay more. Those with premium seats would enjoy more comfort and more accessibility while watching the movie. All these are made in adjustments to improve the overall movie-going experience for the people.

    Eatery and Snacks

    A theatre has also added snacks to its revenue streams. It now also provides people with snacks for some extra bucks. The eatery can be assessed before the movie starts, in the middle of the movie (during the intermission break), or whenever the customer wants. However, this source of revenue is as per the customer’s needs, and even then, it has also become a strong money medium. The reason is the price differences of the articles that you buy while enjoying a movie.

    Yes, the snacks that you buy at the eatery at a movie theatre are significantly higher than the maximum retail price that you may find in a regular market. I am sure you must have noticed that by yourself, the prices are exorbitant.

    Once you are in a theatre, you unconsciously play by their rules. These are also known as MRP manipulations that not only theatres do, but they are also accompanied by companies. Companies produce the same products with an inflated or premium price for selected channels like our beloved theatres, cinema halls, eateries, etcetera.

    Business Model of Movie Theatres

    Advertising Revenue

    If you think that you will not witness a single second of an advertisement after paying the ticket price, you are probably wrong. Advertisements are always there in between the gaps of movies.

    Advertisements run on the reel before the movie starts, and they also immediately cover the screen when intermission comes. So this medium of advertisement, however small, also adds up to the cash for operating a theatre.


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    The Unprecedented Pandemic Times

    Until February 2020, before Corona, movies were first released in theatres and played exclusively for at least 75 days before home release. Home release means streaming online, video-on-demand, DVDs, etcetera.

    Then came the lockdown era, which changed the whole scene. Every movie theatre was shut, and the cinema business saw a tremendous downfall. Movies began flowing in a different medium, never expected before. That was the inception of day and date releases, in which a movie was available to watch the same day it hit the theatres. So, it was available for renting or streaming on the day of its release. This was a huge shift in cinema. This also led to a shift in the profits of the cinema and the box office.

    As this trend continued, the viability of these options began to diminish. The profits were distributed to OTTs and it changed the behavior of moviegoers. This raises the question of what the next strategy is for spreading movies.

    Before the pandemic, studios primarily hoped for box office revenues. Almost more than half of the total cash is earned through theatrical releases. Not only this. Theatrical releases also help in setting up a benchmark for the further spread of the movie or anything filmy.

    That benchmark, after the initial release, is used to sync negotiations of subsequent windows. Windows like that of ‘Licensing fees’ for television releases. The higher the benchmark is set by the initial release, the better the prospects of licensing fees for the artwork.

    Behavioural Change of Moviegoers

    COVID-19 encouraged two new behaviors – The first behavior was to watch movies in the comfort of our home. The reason for the decline in ticket sales is that home entertainment options have risen.

    Be it streaming services and television, video games, or even your smartphone, we have a lot of entertainment options within a distance of a mere 5 meters. This means people are becoming less and less likely to move to nearby theatres.

    Secondly, studios now care about their distribution. They are making their streaming services to capture more market share for the film. Hence, the pandemic caused studios to rethink their movie release and revenue model behaviours. Which was not to mention at least a century-old method earlier.

    The Expected Future of Film Distribution

    Now, you might think that streaming is the future. Whatever is happening in this industry makes it more flexible for the viewers. This is quite an obvious thought, but this industry is not that simple, and this pandemic shift in behavior is turning the revenues down. How do you ask?

    Studios cannot monetize all their produced content through streaming. Especially when they have to rely on third-party streaming services for their releases. Despite their expanding market, profits are mostly churned out. Even for the studios that own distribution channels, streaming is not an economical way to follow for release.

    The future of movie theaters will likely include new technology like virtual reality, 3D, and 4D for more immersive experiences. Filmmakers might try new ways to tell stories. Some theaters now offer extras like fancy food and drinks to bring in more people. They might also make money by hosting events or renting out spaces.

    Warner Bros. announced that after the release of ‘Wonder Woman 1984’, every film release will debut on HBO Max. That can be accessed with a subscription fee. This policy was later changed and made fit for 2022. When the situation became a little normalized, HBO said that it would be released first in theatres, and after 45 days it would be available to further audiences. Thus, studios are approaching the situation dynamically.

    On the other hand, Reliance Entertainment and T Series are hoping for the comeback of big screens in our society. They reportedly invest about INR 1,000 crores ($135 million) in big-screen releases.

    Disney, one of the most famous studios in the world, is doing something completely different. Disney is seeing this hurdle as an opportunity to burst out and grow its wings. It is trying to fight Netflix in world markets. It has its own distribution channel, “Disney+”. This shows that the studio is trying to capture markets, and it is long on the streaming game. So much so that short-term revenue doesn’t fit their perspective for now.


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    Conclusion

    How this balancing act between theatrical releases and streaming online will go, is to be seen. Only time will tell how studios manage to find a fit in these twisted markets. We discussed how the cinema hall business earns money. We also saw how a film is distributed in a geographical area.

    There is a lot of money that can be earned in this industry, which is often abbreviated as one of the most profitable domains. The entertainment sector has also been boosted by the ongoing global pandemic.

    In such a big country as India, with a population of more than a billion. Movies are the go-to entertainment, but with the rise of streaming services, it is witnessing a twist. Will a movie be celebrated even when it doesn’t hit the theatres? As studios think again about their movie distributing strategy, the more intense question is – Would you pay for a popcorn tub at the overpriced theatre, if you could stream the movie from the comfort of your home?

    FAQs

    How do movie theaters make money?

    Movie theaters receive a portion of each ticket sold. They also make money from Food, drink, and merchandising sales, Advertising revenue, and Public funding.

    How theater owners make money?

    Theatre owners make money from ticket sales, high-priced snacks, and showing ads before and during movies.

    How does the movie theater business work?

    The movie theaters give a portion of each ticket they sell to the production company of each movie.

    How do movie producers make money on Netflix?

    Netflix pays licensing fees to the production company of the movie to stream movies.

    How much theater owner earn in India?

    A cinema hall owner in India can earn up to Rs 5 lakh per month with an initial investment of around Rs 7.5 lakh.

    What is movie theater profit margin in India?

    The profit margin for a cinema hall in India can be around 20–30% after deducting the costs of film rights and operations.

    Is theatre business profitable in India?

    The theater business in India can be profitable but depends on location, movie releases, and competition. However, challenges include high operating costs, piracy, and online streaming platforms. Profits are higher for theaters showing popular films or offering unique experiences like luxury seating or food services.

    How theatre owners buy movies?

    Theatre owners buy movies by paying a fee or sharing ticket revenue with film distributors.

  • KFC Marketing Strategy: Recipe for Quality and Creativity

    KFC, the popular brand of the parent firm YUM! The brand is among the biggest fast-food chains in the world. After being around for more than 75 years, KFC’s original fried chicken recipe continues to gratify consumers’ taste buds because it is so delectably delicious.

    KFC employs more than 800,000 people and has approximately 27,000 outlets serving fresh, delectable fried chicken to customers in more than 145 countries and territories around the world. The core goals of KFC are tenacity, friendliness, and kindness. KFC focuses on utilizing premium ingredients and preparing the chicken by hand each day to make it perfect. They humbly invite everyone to have a seat and savor the fried chicken’s distinctive flavor.

    Apart from its delicious recipe, another thing that contributes to the success of KFC is its creative marketing. So, to understand how KFC used the power of marketing, let us look at the marketing strategy of KFC.

    The Origins and Growth of KFC
    KFC Target Market
    KFC Marketing Mix
    KFC Marketing Strategy
    KFC Marketing Campaigns

    KFC Graph Showing its Brand Value Worldwide
    Brand Value of KFC Worldwide

    The Origins and Growth of KFC

    Colonel Harland Sanders, a 40-year-old who operated a service station in Corbin, Kentucky, began cooking for clients and was the man behind the founding of KFC. People started flocking to the station for his food rather than his automobile services as he became well-known and news spread about his delectable meals. To build a restaurant that could accommodate more than a hundred people, Sanders closed his service station. The secret ingredients that produce Kentucky Fried Chicken, which are still used in KFC today, were also developed by Sanders during this period. Then, in 1952, in South Salt Lake, Utah, the first “Kentucky Fried Chicken” franchise launched with phenomenal success. Since then, KFC has grown to become a global fast-food icon with over 27,000 restaurants in over 145 countries.

    Since its establishment, KFC has been known for its secret recipe of fried chicken with a blend of eleven herbs and spices. KFC has a wide range of alternatives on its menu, and it also includes vegetarian food products as well. This has helped KFC grow both its clientele and sales volume.

    The company’s presence in developed and emerging countries aids in the planning of its future expansion goals by providing exposure and expertise, two factors crucial to the success of the fast food sector.

    KFC Target Market

    To cater to the target market’s vegetarian and non-vegetarian client categories, KFC employs customer demographic segmentation. Its products are suitable for people of all ages, including children and young adults. Four groups may be used to categorize KFC’s target audience as children, teenagers and young adults, families, and budget customers.

    Teenagers and families make up the majority of its clientele since most teens are impulsive and enjoy eating out with friends or ordering food online for the whole family. Adults are part of the secondary consumer profile, while people on a tighter budget make up the tertiary customer profile.

    KFC’s customer demographics primarily include young adults and families, typically aged between 18 and 35 years. It appeals strongly to urban consumers, students, and working professionals who seek quick, tasty, and affordable meals. KFC also targets middle-income groups and adapts its menu to local tastes, making it popular across various regions and cultures.

    KFC initially used a non-differentiated targeting technique because its menu was the same all over the world. Yet recently, it has begun localizing its menu in order to get more market acceptance. The KFC marketing plan makes use of both personal and non-personal marketing channels.

    Personal channels entail speaking with the audience face-to-face or over the phone, like when a KFC salesman introduces a consumer to a product. The use of physical and online media, such as publications, billboards, television, posters, emails, websites, events, and social media, is an example of non-personal marketing channels.


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    KFC Marketing Mix

    The company’s powerful marketing mix has yet to be matched by those of its rivals. The four Ps of the marketing mix are used in KFC’s marketing strategy to analyze the brand (Product, Price, Place, Promotion). The methods and techniques a business uses to connect with and market to its target market are referred to as its marketing mix. The KFC marketing plan helps the brand develop a strong market position and accomplish its objectives.

    KFC Marketing Mix
    KFC Marketing Mix

    Product

    A product strategy is a list of the goods that a business must offer to its customers. The staple of the American fast-food restaurant chain KFC is fried chicken. According to Sanders’ recipe, KFC’s original offering is pressure-fried chicken pieces that have been spiced with eleven distinct combinations. With over 300 menu options, KFC adapts its menus to suit local tastes all around the world. The fact that KFC keeps expanding its menu helps with the creation of a strong product strategy, which supports marketing.

    Place

    This strategy focuses on figuring out where the business may find potential customers for its goods. The marketing team at KFC adheres to a rigid set of rules when setting out the grounds of its restaurants around the nation. KFC’s audience-winning tactics are what have made it the global powerhouse it is today. More than 27,000 KFC outlets can be found in more than 145 countries and territories.

    Many KFC stores are purposefully situated next to a school, university, office, or other educational facilities. This is because younger generations consume a lot more fast food than older generations do.

    Price

    KFC has a greater track record of profitability globally. It offers its products with different pricing and ratings. The products offered are affordable to the people because they can select an option that fits their budget. It also offers combos, which are more affordable than purchasing each item separately. In regions where prices are sensitive, like Asia and Africa, it is especially advantageous.

    Promotion

    A company’s promotion plan describes how its products can be advertised in the marketplace. KFC promotes itself vigorously because it is one of the biggest food businesses. The majority of advertising is done in newspapers, magazines, billboards, and television ads. In addition to other cricket games, KFC has sponsored the Australian Big Bash League (BBL).

    KFC advertises using the slogan “Its Finger-Lickin’ Delicious” to persuade customers of the quality of its delectable food offerings. KFC can connect with its customers and communicate with them while educating them about its products and services, thanks to its strong social media presence. KFC uses its restaurants extensively to promote new products.


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    KFC Marketing Strategy

    In the world of food enthusiasts, KFC started a revolution. They are continually looking for new methods to provide their consumer with high-quality food at reasonable prices. It is the main focus of KFC’s worldwide marketing approach. KFC is concentrating on maintaining its brand and its consumers’ loyalty in the modern day. KFC, the second-largest restaurant chain in the world that specializes in chicken meals, has had great success controlling the market. The popularity, acclaim, and accolades it has won make this quite clear. Let’s have a look at some of its remarkable marketing strategies that have contributed to its current success:

    Online and Offline presence

    There is no doubt that KFC has established itself both online and offline. Discussing their offline presence, KFC has more than 27,000 outlets in more than 145 countries and territories. They have traveled to almost every country and territory. That is seen from the fact that KFC has expanded outside of urban areas as well.

    In terms of its internet presence, KFC offers a website where customers may buy products. Their revenues have significantly improved since the launch of the website. Furthermore, it provides incredibly quick delivery on its own. In addition, it may be found on food delivery apps as well.

    Email Marketing

    To send emails in bulk, KFC employs AMP technology. As they differ somewhat from conventional emails, these emails are difficult for customers to overlook in their inboxes. Ok, but how? They include complementary features like order buttons, product carousels, sliders, animations, subscription forms, interactive meal previews, etc. Using this technique, they split the audience. They adjust the email campaigns to meet their needs after learning who the target audience is. By generating conversions through increased awareness, they raise the brand’s profit margin.

    Content Marketing

    KFC uses two methods for content marketing. The first is to create unique chicken dishes and attract media attention. Second, create authentic and interesting material for free websites like YouTube. They target them both. To capture the audience’s attention on their different social media channels, they provide concise, enlightening material. It is commendable that they dubbed the same video in several languages for viewership. They publish tales, videos, and even images as their material.

    Social Media Marketing

    KFC's Product Promotion via Instagram Posts
    KFC’s Product Promotion via Instagram Posts

    To spread brand awareness and provide the most recent updates, they are active on Twitter, Facebook, and Instagram.

    They consistently upload interesting information to their Facebook page to keep it current. If you read the blogs, you will see how they organize contests and provide prizes to the winners to engage the audience. To keep up with trends, they even share memes about their products. Also, they continuously upload images and videos with concise, crisp, and attention-grabbing captions that work as a hook to tempt people to place an order, as well as the most recent information regarding specials.

    Similar to Facebook, they continue to offer entertaining content on Instagram. The images of fried chicken effectively entice clients. Even availability details for particular dishes are shared. Their Instagram demonstrates how much they lean towards using memes to appeal to young folks. They host several competitions and give free meals to the winners.

    They publish engaging tweets and make an effort to maintain the dialogue on their Twitter account. They continue to address Genz. Well, who enjoys chicken? Their witty and snarky tweets prompt their followers to repost them or respond in the comments section. How they respond to some of the remarks is noteworthy.

    Celebrity Endorsement

    The greatest approach to selling the brand is definitely through celebrity endorsement. When the performer has just attained enormous popularity among the public, it works miracles. More fame equals greater impact!

    KFC collaborated with rapper Jack Harlow to showcase his personal favorites from the menu. This attracted the young fans of Jack Harlow to purchase the same.

    Partnerships and Sponsorships

    KFC uses partnerships and events to make its promotions more exciting. It works with companies to create special campaigns, hosts pop-up events and food trucks, and introduces new menu items with fun events. KFC also sponsors sports teams and events for more brand visibility. Recently, KFC sponsored the Mumbai City FC team in the Indian Super League (ISL).

    Incentives

    Customers may be acquired and retained by offering incentives. For instance, when a specific amount has been spent on KFC items, they provide complimentary meals to their devoted consumers. The consumer receives a voucher that may be used to receive free meals. Also, they offer coupons for free meals, which you may collect up to a specific point before visiting their location to receive a meal. They do, however, occasionally provide discounts in conjunction with holidays or other noteworthy occasions.

    Direct Marketing

    KFC enhances its marketing strategy with a flavorful mix of direct marketing tactics, including email offers, subscription forms, targeted mail, SMS deals, loyalty programs, and in-store promotions to attract chicken lovers. It also uses print media to distribute pamphlets offering free meal vouchers or discounts.

    SEO and Online Advertising

    KFC knows the value of search engine optimization (SEO) and online ads to attract customers. By improving its website and running targeted online campaigns, KFC makes sure its message reaches the right people at the right time.

    For SEO, KFC focuses on using the right keywords on its website so it shows up in the top search results. This helps people looking for fast food easily find KFC and choose it as their go-to option.

    KFC also uses online ads to make its brand more visible. By working with popular websites and platforms, KFC places its ads where its target customers are most likely to see them, increasing the chances of attracting new customers.


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    KFC Marketing Campaigns

    KFC participated in a number of initiatives to promote its products and to do so, it used social media and other forms of communication. KFC is a well-known international business that needs to spend money on advertising campaigns to get its products in front of customers.

    Some remarkable campaigns are:

    KFC’s Advertisement

    • “KFC Chizza, Won’t Share, Don’t Care”: Some things are meant to be kept to yourself, and according to KFC, KFC Chizza is one of them.
    • “KFC delivery” campaign promotes delivery service by pointing out all of the things you can’t do at the restaurant, like eating without pants, eating with feet on the table, eating in the bathtub, and such socially inappropriate acts.
    • “We will take it from here”: A humorous advertisement from KFC celebrating the reopening of its UK locations features customers’ attempts at fried chicken.
    • “It makes sense”: Walker’s frontman Gary Lineker appears as Colonel Sanders in a commercial for the food company’s KFC-flavored products.
    • “Finger Lickin Good”: The most famous one and also now their tagline.
    • KFC uses an advertisement featuring individuals from all walks of life to remind customers of the culinary joys of finger-lickin’.

    KFC has run other successful ads like this all over the world. They have taken the initiative to analyze the market and develop campaigns that are appropriate for the circumstance.


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    Conclusion

    These are the marketing strategies that have contributed to KFC’s success. It is important to note that KFC makes changes to its marketing plans as needed, which ultimately helps the brand maintain its position at the top of its game.

    FAQs

    What is KFC marketing strategy?

    The marketing strategy of KFC includes a strong online and offline presence, email marketing, social media marketing, content marketing, incentives, and celebrity endorsements.

    What is KFC target market?

    KFC’s products are suitable for people of all ages, including children and young adults. Four groups may be used to categorize KFC target audience as children, teenagers and young adults, families, and budget customers.

    Who started KFC?

    Colonel Harland Sanders, a 40-year-old who operated a service station in Corbin, Kentucky, began cooking for clients and was the man behind the founding of KFC.

    What are various ways of KFC advertising and how does KFC advertise?

    KFC advertises through TV, social media, online ads, billboards, and in-store deals, using catchy visuals and slogans to attract customers.

    What is KFC market value?

    The KFC brand value was valued at $6.7 billion as of 2024.

    What is KFC market segmentation?

    KFC uses demographic, geographic, psychographic, and behavioral segmentation. It targets customers based on age, location, lifestyle, and food preferences to cater to diverse groups effectively.

  • How PhonePe Earns Money? | PhonePe Business Model

    PhonePe is the online payment platform that creates, hosts and manages your online transaction and also, provides various services through the Internet. Today, there are plenty of companies that provide you with the facility of online transactions. PhonePe is included among such companies. National Payments Corporation of India has evolved its technology and provided UPI to make the transactions absolutely convenient.

    Well, our minds always come across the question of how these apps (including PhonePe) earn money? Or why do they spend so much money to gather customers? These questions are obvious. To understand this, you need to get your foot stable on the Broker. PhonePe and other similar applications work as a broker app. They work through the possession by leveraging the customers and traders.

    In the era of capitalism of data, Online Payments transaction industries are the leading wave. They tend to evaluate their worth extremely high in the data-driven market. Therefore, in this article, we provided you with a basic guide on how PhonePe earns money? Stay tuned!

    About PhonePe
    PhonePe Business Model
    How PhonePe earns money?
    PhonePe Revenue Model

    How does PhonePe make money | PhonePe Business Model

    About PhonePe

    The prominently established Indian digital payment application, PhonePe was founded in the year 2015 by Sameer Nigam, Burzin Engineer and Rahul Chari. The application was based on the UPI (Unified Payments Interface) transactions. The company headquarters exists in Bangalore, India.

    PhonePe is an successful application that has 11 different Indian languages. It provides plenty of features such as mobile recharge, receiving and sending money, DTH, utility payments, tax savings funds, data cards, and more. As of March 2025, PhonePe has crossed 600 million registered users on its platform.

    The Reserve Bank of India has licensed PhonePe for the service of money transactions and payment system with an authorized name.

    PhonePe launched a special insurance plan for travellers who attended the Maha Kumbh Mela in Prayagraj, Uttar Pradesh, held from January 13 to February 26, 2025.

    The plan, developed in collaboration with ICICI Lombard General Insurance, was offered in two variants: INR 59 for train or bus travellers and INR 99 for domestic flight passengers.


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    PhonePe Business Model

    Besides the transactions of money from one bank to another, PhonePe has many more tremendous features such as it provides the facility of purchasing grocery, insurance, food and many more.

    PhonePe facilitates the supply of the products that are sold on this app. PhonePe is a multiple purpose application. It also provides the service of mobile recharge, electricity bills and other household bill payments.

    PhonePe charges the commission on the payments made by the customers from any online or offline merchants. However, the UPI transactions are based on IMPS that’s why it doesn’t charge any additional money from the banks.

    PhonePe POS machine
    PhonePe POS machine

    Recently, PhonePe has launched its POS machine that is available in almost every shop that allows PhonePe payment. The POS machine makes the payment extremely convenient and handy. PhonePe POS machine is powered by Bluetooth technology and is worlds lowest cost POS device in the world.


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    How PhonePe earns money?

    Here are the sources through which PhonePe makes money:

    Mobile Recharge

    As you know, PhonePe provides the facility of online recharge of your mobile very conveniently. It earns from the commission that is made from the operator you recharged on.

    Bill Payment

    When a bill payment is made through PhonePe on any company, PhonePe gets the commission from the respective company.

    Apps

    There is a separate column for different apps like OYO Rooms, Dominos, Myntra, Grofers and many more, on the PhonePe app. So, when you do any payment on these mentioned apps, PhonePe gets the commission respectively.

    Gift Vouchers

    You get plenty of gift Vouchers of different apps like Oxygen wallet, Airtel Money, Freecharge and more on PhonePe. It earns the commission on every sold gift voucher.

    Digital Gold

    PhonePe also allows you to buy gold, so when you do, it charges a little extra from you than the actual pricing.

    Mutual Fund

    Recently, PhonePe added the mutual fund’s investment features to its app. So, when you invest in any mutual funds, PhonePe charges a distinct amount of commission on the respective company.

    UPI Transactions

    PhonePe usually does not make money from the UPI transactions. It only analyzes your data to create a new product.


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    PhonePe Revenue Model

    PhonePe’s revenue has seen significant growth over the years, but expenses have also increased, resulting in continued losses. Below is a detailed breakdown.

    Particulars FY24 FY23 FY22 FY21 FY20
    Revenue INR 5,725 crore INR 3,085 crore INR 1,692.8 crore INR 725.3 crore INR 427.2 crore
    Expenses INR 7,756 crore INR 5,907 crore INR 3,705.7 crore INR 2,456.9 crore INR 2,202.9 crore
    Profit/(Loss) INR -1,996 crore INR -2,795 crore INR -2,013.8 crore INR -1,728.8 crore INR -1,771.7 crore

    PhonePe Financials
    PhonePe Financials

    In 2024, PhonePe’s operating revenue grew by 74% to INR 5,064 crore, up from INR 2,914 crore in 2023. However, total expenses also increased by 31% from INR 5,907 crore in 2023 to INR 7,756 crore in 2024. Despite this, PhonePe reduced its losses by 29%, with a loss of INR 1,996 crore in 2024 compared to INR 2,795 crore in 2023.

    PhonePe does not have its own payment bank and also, it doesn’t charge any money when you regress any of your money back to your account. In fact, it provides you with different offers and cashback of the money you paid through any transactions.

    Therefore, PhonePe works by promoting several brands on its app with different offers and vouchers. It earns the major fraction from the bill payments and recharges.

    Moreover, PhonePe earns from Yes Bank by providing the analytic database and targeting its products to the users. Flipkart also utilises the service of monitoring purchasing and catching better advertisers, deals and notification through PhonePe to the customers. It collects and saves an ample amount of money from Flipkart from preventing channeling other payments apps.

    Conclusion

    PhonePe facilitates the services and payments along with the online transactions for several products available on the PhonePe application or website or any other external merchant stores (online or offline).

    PhonePe is not an established bank or online payment bank. It is an application with a service not based on any banking services but itself. PhonePe works through a monopoly to earn its money and provides a safe and secure online transaction.

    It is very prominent and widely famous across India with its great offers and services. PhonePe earns money in an absolute conventional manner and provides the best features and offers for payment.

    FAQs

    What is PhonePe and how does it work?

    PhonePe is a mobile payment app that lets users send money, pay bills, recharge, and shop using the UPI system. It works by linking your bank account to the app, allowing secure and instant transactions directly from your phone.

    Who is CEO of PhonePe?

    Sameer Nigam is the CEO of PhonePe.

    Does Flipkart owns PhonePe?

    Yes, Flipkart acquired PhonePe in 2016.

    Does PhonePe charge for money transfer?

    PhonePe does not charge for money transfers.

    Who has founded PhonePe?

    Sameer Nigam is the founder of PhonePe company. He has founded PhonePe in 2015.

    Who are the top competitors of PhonePe?

    PhonePe’s top competitors include:

    • Mobikwik
    • Paytm
    • Google Pay
    • BharatPe
    • Juspay
    • Razorpay

    What is the difference between PhonePe and PhonePe business?

    PhonePe is for individual users to send money, pay bills, and recharge, whereas
    PhonePe Business is for merchants to accept payments, track sales, and manage transactions.

    What is the business model of PhonePe?

    PhonePe operates on a service-based business model. It earns revenue by charging merchants transaction fees, offering value-added services like recharges and bill payments, and selling financial products such as insurance, mutual funds, and digital gold. The company also provides POS devices to merchants and uses user data to cross-sell personalized financial products. While UPI transactions are free, PhonePe’s income comes mainly from these additional services.

  • Zerodha Marketing Strategy – How Zerodha Succeeded Without Advertisements

    If you have a little bit of interest in the equity or stock market, you must have come across the name Zerodha. It is one of the dominant brokerage platforms that facilitates five million+ orders daily.

    To be very honest, after the 2008 financial crisis, many big corporate houses have faced colossal losses. The stock market was at its worst, and many people lost their faith in investment.

    The 2008 market collapse was the most significant single-day decrease in modern history. The fallout from this disastrous financial catastrophe washed away large portions of retirement savings and had a long-term impact on business, even after the share market had stabilized.

    The recession was the black phase for every country, but then in 2009, the Kamath brothers came up with the idea of Zerodha, which is an online brokerage platform. At that instant, there were many share marketing platforms like Sharekhan and ICICI available in the market, and launching Zerodha seemed to be a foolish move. Because how can you beat the legends but with hope in their heart, they launched Zerodha in 2010 with a small budget of INR 10 lakhs.

    Let’s know all about Zerodha and its marketing strategy in detail.

    The Story Behind Zerodha
    Zerodha Marketing Strategy
    Zerodha’s Unique and Innovative Customer Acquistion Approach
    Zerodha Success Factors
    Why Doesn’t Zerodha Believe in Advertising?
    Things That Make Zerodha Stand Out in the Market

    The Story Behind Zerodha

    Zerodha is a brokerage company situated in Bengaluru, Karnataka. Nitin Kamath created it on August 15, 2010. It is India’s first cheap broker, ushering in a new era in the brokerage sector. In India, Zerodha is the biggest and one of the finest stock brokers. The ultimate aim was to make investing barrier-free, which is why they came up with the name Zerodha.

    The name “Zerodha” is an English-Sanskrit portmanteau word consisting of “Zero” in English and “Rodha” (Barriers or Obstructions) in Sanskrit, to sum up as “No Obstructions.” The name of the company directly signifies the birth of the challenge-free online stock-broking platform that Zerodha is!

    The Zerodha logo features the numeral ‘0’ in a block format, cropped stylishly to form an upward-pointing arrow. This represents the successful path traders can expect when using Zerodha’s platform.

    Do you know that both brothers are listed in the Forbes list of India’s 100 most prosperous 2020? You might be aware of that, but what makes us awe is how they became the most substantial brokerage company in India, with around 10 million users.

    Before founding Zerodha, the company’s co-founder, “Nithin Kamath,” worked in customer service at night and traded during the day. He was exposed to the financial markets by a companion when he was 17 years old, and he has been investing ever since.

    After working full-time for over ten years, he chose to be a broker because he felt the moment had come to offer a distinct type of structured finance service that he had never encountered throughout his trading career. When he initially considered creating Zerodha, he believed that digitalization and a user-friendly platform were highly required. Nithin Kamath further noted that the hefty brokerage costs imposed on trades are one of the reasons why young people are hesitant to begin trading. His goal was to be an internet broker who prioritized people before profits by utilizing cutting-edge technology. That’s the incarnation of Zerodha.


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    Zerodha Marketing Strategy

    Coming to our next section, where we will shed light on how Zerodha became so popular among people and what their marketing strategy is. Zerodha was launched to give consumers technology-efficient and cost-effective services. Many young users were afraid to try stock investments because of the brokerage charges. Furthermore, the technology used was old and could be a bummer for many of us. Kamath’s brother knew that it was time to change and allure young minds with a service that didn’t require any technological expertise.

    Not only this, he knew that to attract youthful consumers, he had to offer something out of the box. Many of the young customers were put off by hefty commission fees when it came to trading. He took advantage of it, and hence he introduced a zero brokerage strategy. The owners of the company believed that there was no better marketing than word of mouth. They didn’t spend huge chunks of money on the advertisement. Instead, they started focusing on building brand credibility. The next thing they started was educating millennials about trading.


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    Zerodha’s Unique and Innovative Customer Acquistion Approach

    While many stockbrokers still use cold calls and ads to get clients, Zerodha took a different route. It focused on making trading easy, rewarding referrals, and educating users, leading to massive word-of-mouth growth.

    India’s First Zero Brokerage Plan

    Back when all brokers charged a fixed commission, Zerodha broke the norm. It became the first in India to offer zero brokerage on equity delivery trades. This bold move helped them stand out and quickly attract customers.

    Growth Through Referrals

    Instead of spending heavily on ads, Zerodha chose to reward its users. Through its referral program, existing clients earn bonuses for every new person they bring in. Today, more than 60% of Zerodha’s users have joined through referrals, saving the company a lot on marketing.

    Educating Investor Communities

    Zerodha created Varsity, a free learning platform that teaches everything from basic finance to advanced trading strategies. It’s become a trusted resource for anyone looking to learn, helping Zerodha build trust and credibility in the market.

    Zerodha Marketing Success Factors

    The critical factors involved in the success of Zerodha are mentioned below.

    Zerodha Marketing Success Factors
    Zerodha Marketing Success Factors

    Standard Proposition

    The very first marketing strategy was to be crystal clear about everything. Most users don’t trust brokerage services because they involve money. So they considered that thing by being clear about everything. When the company entered the market, many stockbrokers offered irrational prices and non-transparent pricing to clients. Then Zerodha came up with a standard proposition with zero commitments. This worked out well for the company. If you take a look at the FAQ section of the company, you will see the direct response and clear answers admired by most of their users. The company doesn’t believe in confusing its clients.

    Concentrate on New Account Opening

    The second reason for their vast success was putting their minds to bringing in more customers. They didn’t have any relationship managers or dealers. They started focusing on getting a new client. Today, the company has more than 2.3 million clients.

    Number of Active Clients With Zerodha From Financial Year 2014 to 2022
    Number of Active Clients With Zerodha From Financial Year 2014 to 2022

    Referral Program and Business Affiliates

    The strongest pillar of Zerodha marketing is the referral and affiliate programs. Rather than investing in an advertisement, they came up with the idea of giving a commission to their referrals. Many bloggers and YouTubers promote the services through affiliate programs on their platforms, and in return, they earn a commission on every purchase. The referral program helped Zerodha discover thousands of leads that too without any upfront cost.

    Innovation and Technology

    The company understands the importance of change and evolution for growth. They knew how important it is to take advantage of technology and offer something innovative to their client base—that’s why they keep launching applications like Kite, Pi, and much more. The platform was fundamental in the earlier days with minimal features, but then they added advanced features like API integrations, third-party applications, and much more. They keep adding new features so that their consumers won’t lose interest.

    Zerodha Kite
    Zerodha Kite

    Online Engagement and Digital Marketing

    Every business knows how important it is to gain an online presence and engagement. This is why they kept their users engaged on the platform by offering to educate them about blogs and much more. Varsity offers content that educates users, and it brings a chunk of traffic. The importance of digital marketing is that it provides a subscriber base and improves the authority of the domain in the eyes of Google. Also, clients find the service genuine when they gain something in return, such as learning about the stock market or trading.


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    Why Doesn’t Zerodha Believe in Advertising?

    The reason for the same is that most users don’t make impulse purchases when it comes to stock marketing. Trading involves investment and the risk of losing money, so the users try to be very cautious and attentive. The following reason why most people prefer to invest in the stock market is because of greed. The greed to double their money. Zerodha analyzed their customer mentality, and they knew if stock marketing became an impulse, it wouldn’t benefit them. So they started shifting their focus to word-of-mouth marketing. Most of the users on Zerodha are recommended by others. Such users won’t lose interest in trading because they want to make the best out of it.

    So, rather than focusing on an advertisement, they start investing in customers.


    Things That Make Zerodha Stand Out in the Market

    The reason why Zerodha is distinct from its users is its approach to educating its users first. Zerodha does not provide stock recommendations, unlike a full-fledged brokerage platform. When new traders enter the site, they first must learn the ropes of the trade. An engaged customer base would be driven by traders’ capacity to comprehend why they are going bankrupt or trade sensibly. In 2015, Zerodha Varsity was developed with the same goal in mind and a blog connection to build interest in the website. In 2019, the Varsity App was released, as well as material in Hindi.

    Later, there were Finception and LearnApp. Finception concentrates on making financial material easy for its users, whereas LearnApp sells finance information to consumers for a fee, including videos handpicked by top fund institution specialists. They’ve been extending their educational goal by using current collaborations.

    Furthermore, unlike the other companies, the Kamath siblings do not impose charges for distribution or trading. Instead, they retain a 10% portion of the earnings from the investment.


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    Conclusion

    That’s all! Here we have mentioned all about the Zerodha marketing strategy. The business model of a company is promising. Their user base is young. The reason behind their success is exceptional products with transparent pricing. However, most of the users were not satisfied with the company’s uptime, and it has been news for the server down issue, but the brothers promised to make the platform more friendly each passing day. Not just this, there has also been news that soon the company will enter the advisory sector too. It would be fun to watch how well this would work out for Zerodha.

    That’s all we have for now. In case we have missed something, please feel free to reach out to us in the comments section.

    FAQs

    Is Zerodha a unicorn?

    Zerodha entered the unicorn club in June 2020 with a valuation of $1 billion.

    Who is the owner of Zerodha?

    Nithin Kamath and Nikhil Kamath are the owners of Zerodha.

    How much does it cost to open a Zerodha account?

    Zerodha charges Rs 200 for online accounts and Rs 400 for offline account opening.

    What is Zerodha Pricing?

    Zerodha Pricing are listed below:

    • All equity delivery investments (NSE, BSE), are absolutely free.
    • Flat Rs. 20 or 0.03% (whichever is lower) per executed order on intraday trades across equity, currency, and commodity trades.
    • All direct mutual fund investments are absolutely free.

    What is the number of active customers of Zerodha?

    Zerodha has over 62.77 lakh active customers as of 2022.

    What is Zerodha valuation?

    Zerodha Valuation is $3.6 billion (2023).

  • Lenskart Marketing Strategy: Making Eyewear Essential, Affordable, and Fashionable

    Today, every 3rd person in India has something in common – spectacles. With the growth and excessive utilization of technology, there has been a jump in sales for laptops, desktops, and mobile phones. Thanks to our sedentary lifestyle and constant gazing at a screen, most people suffer from some form of eye problems.

    But, for people with eyesight issues, buying glasses was more of a hassle than living without them. You first need to visit an optician, get your eyes checked, and then select the right frame to suit your face and budget. Currently, more than 15 lakh spectacles are made and sold in the Indian market.

    All of this changed with the emergence of Lenskart in 2010. The founders of the brand wanted to not only make eyewear fashionable but also within the reach of people. The idea all started in a garage, and today it is one of the fastest-growing multinational eyewear chains with brands such as Lee Cooper, John Jacobs, and the infamous Ray-Bans vying for the top spots.

    This has all been possible thanks to Lenskart’s marketing strategy and campaign that helped them grow from a simple 30 customers a day to over 3000 today. So, put your glasses on, and let’s explore!

    Lenskart’s 4Ps of Marketing 
    Business and Marketing Strategy of Lenskart
    Best Marketing Campaigns of Lenskart

    Lenskart’s 4Ps of Marketing 

    Lenskart’s 4Ps of Marketing
    Lenskart’s 4Ps of Marketing

    Product: 

    Lenskart is one of the only eyewear brands in India that utilizes robotic technology to not only develop but also deliver accurate glasses. With special machines imported from Germany, you can expect perfect eye checkups. To tackle the problem of limited options, Lenskart provides a large range of frames in various designs and styles. Their main positioning is that glasses are not just for functioning but can also be a fashion statement. The platform also sells relevant items such as:

    • Contact lens: Lenskart sells contact lenses for daily, monthly, colored, and even toric lenses for astigmatism.
    • Prescription glasses: They have a variety of frames from different sizes, shapes, materials, and colours – that suit multiple preferences. It also has a large number of lenses – single vision, bifocal, and progressive – with features such as anti-glare, scratch-resistant coating, and UV protection.
    • Sunglasses: The platform offers various styles of sunglasses with multiple lens options such as mirrored, polarized, and UV-protected sunglasses.
    • Kids eyewear: Lenskart understands that children need eyewear as much as adults. Their explicit section for children is made from durable material that is both stylish and comfortable for kids.
    • Accessories: The brand has multiple accessories that are related to eyewear care and maintenance, cases, and even microfiber cleaning cloths.
    • Smart eyewear: Recently, the brand ventured into the realm of intelligent eyewear with products that integrate traditional eyewear with audio options.
    • Home eye check-up options: Lenskart has services such as home check-ups, where customers can try their selected frames at home before making a purchase.

    Pricing: 

    Lenskart follows a value-based pricing strategy where customers are charged according to the value of the products. The brand has grown at a rate of 150% in just a single year, with gross merchandise of INR 3000. As the platform caters to a wide customer base with multiple income levels, it provides products in premium, luxury, and cost-efficient segments. Some of its pricing and distribution strategies are:

    • Value-based pricing: The central line to Lenskart’s pricing strategy – providing value for money. The price of products they offer is based on the perceived value to the customer, affordable, and quality.
    • Tiered Pricing: The brand has a tiered pricing model that ranges from economically priced eyewear to premium options. Such a segmentation is important for Lenskart to cater to diverse customers.
    • Competitive pricing: Lenskart aligns its price with or charges slightly lower than its competitors. This means that they not only become a constant for customers but also provide them with a competitive edge over others.
    • Dynamic pricing online: Thanks to their online presence, Lenskart product prices are based on inventory levels, current promotions, and even demand.
    • Discounts and offers: Lenskart has frequent promotional pricing options that include loyalty programs, discounts, and seasonal offers. These help encourage customers to make repeat purchases and retain customer loyalty.

    Place: 

    Lenskart follows a hybrid distribution model – they sell both online and offline. Their website and app let customers browse and try the glasses via 3D. Not only that, they can also upload their prescription and make a direct purchase online. For those who prefer going to a physical shop, Lenskart also has physical stores across India where you can walk in for a free check-up and choose your glasses there directly. One of their first outlets was opened in Chandigarh in 2014, and then more than 250 stores opened across multiple cities such as Kolkata, Mumbai, Delhi, Bangalore, Rourkela, Patna, and Chandigarh.

    • Large online presence: Lenskart has a large online presence with its comprehensive eCommerce portal where customers can browse, virtually try on, and in the end buy glasses. This online approach helps them expand their reach.
    • Physical store: With over 3000 physical stores across multiple cities in India, Lenskart offers customers a firsthand experience of checking products, getting their eyes tested, and even getting personal support.
    • International growth: Lenskart has also grown internationally with stores in Singapore. This means that they are now working towards capturing the international market as well.

    Promotion: 

    Lenskart follows a multi-channel marketing strategy that includes social media distribution, SEO, content marketing, and influencer marketing to help connect with the present audience and even capture new ones. It also provides regular coupons and discounts to help retain customers and to keep them shopping with them. Some other promotion strategies include:

    • Lenskart Digital marketing and social media campaigns : The brand invests heavily in online marketing by using social media and digital ads to reach its large audience and connect with them through targeted campaigns.
    • SEO: Lenskart for their website uses keywords such as eyewear, computer glasses, and sunglasses, among others, to rank higher on search engines. The website is also optimized for all mobile, tablet, and desktop devices. As of August 2023, Lenskart had over 14.6 million visits to its website.
    • Celebrity collaborations: It frequently collaborates with influencers and customers to appeal to the young, trend-hopping crowd.
    • Customer engagement: With multiple customer engagement programs such as loyalty rewards, referral bonuses, and personalized email marketing, Lenskart can encourage customer loyalty and get repeated business.
    • Email marketing: By collaborating with netCore, an email marketing specialist, Lenskart has harnessed the power of email marketing. Their well-crafted campaigns keep customers informed about the recent updates in eyewear.

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    Business and Marketing Strategy of Lenskart

     Business and Marketing Strategy of Lenskart
    Business and Marketing Strategy of Lenskart

    Lenskart follows an inventory-based business model, where they reach their customers using social media campaigns to check their inventory of over 5000+ options. Let’s take a look at some of its strategies:

    Inventory-based business model

    With over 5000+ frame designs and over 45+ quality lens options, Lenskart stands at the helm of the eyewear industry in India. While developing its eyewear, the company focuses more on durability, quality, innovation, and services like 3D testing. By using German robotic technology, the brand makes Indian eyewear accurately up to 3 decimal points.

    Google ads are some of the most powerful forms of marketing in today’s digital era. Lenskart utilizes Google Ads to target popular keywords such as sunglasses, eyeglasses, and more. It also promotes its products via Google Shopping ads, but it does not stop there. Lenskart also uses display ads, app download ads, virtual ads, and more.

    Social Media Marketing Campaigns

    Lenskart Marketing Startegy - Social Media Marketing
    Lenskart Marketing Startegy – Social Media Marketing

    The brand is constantly running Facebook and Instagram ads along with conventional advertising options like email marketing, newspaper ads, TV ads, and more.

    SEO

    With a well-optimized and user-friendly platform, Lenskart makes it easier for customers to not only find their website (thanks to the keywords they target) but also order from it as well. With their strong SEO game, they have over 1.8 million visitors per month.

    Endorsement options

    The products of Lenskart are not just for maintaining eye care. They are also used for creating style statements. So when brand endorsers are used, it helps attract the younger masses. One of the first brand ambassadors of Layton’s cart was Katrina Kaif. After that, it was followed by Bhuwan Bam, the YouTuber. The brand is also associated with multiple other brands such as Vogue, John Jacobs, Ray Ban, and more. This helps customers get access to a wider range of glasses under one single banner.

    B2C Model

    Lenskart follows a unique business model – the B2C version. This strategy means that the brand sells its products directly on its own website or mobile app. The Business-to-Customer e-commerce strategy eliminates the middleman to make the products affordable for all. The brand even has multiple collaborations with major logistics companies like Delhivery, BlueDart, DHL, and others for quick delivery services.

    German Robotics Technology Eye Testing

    Lenskart uses advanced German robotics technology that can give an accurate reading of up to 3 decimal points. Customers can opt to have an eye appointment at home or visit the nearest Lenskart store to get their eyes tested.


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    Best Marketing Campaigns of Lenskart

    Over the years, Lenskart has had some innovative marketing campaigns that not only generate brand awareness but also increase revenue. Some of them include:

    Shape Up Your Fashion

    Lenskart Marketing Campaigns – Shape Up Your Fashion Campaign

    This campaign was directly set up by Lenskart as a fashionable eyewear brand. With highly creative video and editing work, the black-and-white ad film with the glasses in multiple shapes and colours gave this ad a whole new vibe. The brand showcased that glasses, while a necessity, can also be highly fashionable.

    Pride 22 #seethelove

    Lenskart Marketing Campaigns – Pride 22 #seethelove Campaign

    This ad campaign targeted mainly Millennials and Gen Z, who are more open to accepting the LGBTQIA+ community. The campaign was launched during Pride Month (June 2022) and featured a group of individuals from the community who tell us their stories, all the while wearing Lenskart glasses made with the Pride flag and symbol in mind. Through this campaign, the company not only promoted its products but also showcased its stand for a cause that could affect millions.

    The war of fair pricing – #KaranvsPeyush

    Lenskart Marketing Campaigns – #KaranvsPeyush Campaign

    This campaign, featuring Karan Johar and Peyush Bansal, was created to showcase Lenskart’s fair pricing strategy. Both have a humorous conversation that showcases the USPs of Lenskart – quality eyewear at affordable rates. Karan Johar was the perfect fit for the bougie character for whom high prices mean quality.


    Lenskart Business Model | How Does Lenskart Make Money
    Discover Lenskart’s innovative business model that combines technology with fashion. Learn how Lenskart generates revenue through eyewear sales, subscription plans, and in-store customization services.


    Nazar Ghati Durghatna Ghati 2.0

    Lenskart Marketing Campaigns – Nazar Ghati, Durghatna Ghati

    Launched during IPL 2021, Lenskart’s humorous ad campaign highlighted the importance of clear vision. Using funny cricket mishaps—like fielders colliding or missing catches—it drove home the message: “Nazar ghati, dhurgatna ghati.” One standout ad featured a player mistakenly wearing a protective cup on his face, cleverly promoting Lenskart’s quality lenses.

    Conclusion

    Lenskart has revolutionized the eyewear industry with its robust marketing strategy. With their campaigns and ad positioning, they have showcased how eyewear is not only a necessity but can also be a fashion. With its customer-centric approach, the brand provides quality, value, and convenience to its customers at affordable rates.

    Thanks to their creative campaigns and multi-channel marketing strategy (both online and offline), Lenskart has now solidified its place in the eyewear industry. And their $4.5 billion revenue is proof of it. 

    FAQ

    What is Lenskart marketing strategy?

    Here is Lenskart marketing strategy:

    • Inventory-based business model
    • Google ads
    • Social media marketing campaigns
    • SEO
    • Endorsement options
    • B2C Model
    • German robotics technology eye testing

    What is the USP of Lenskart?

    Lenskart’s USP is its AI-driven eyewear customization, affordable pricing, and free home trials.

    What is Lenskart target audience?

    Lenskart targets millennials and Gen Z, focusing on tech-savvy, price-conscious consumers seeking stylish, affordable eyewear.

    Is Lenskart affordable?

    Yes, Lenskart is affordable with options for every budget, from low-cost to premium eyewear.

    Where are Lenskart eyeglasses made?

    Lenskart manufactures its eyeglasses in India. The company operates a major manufacturing facility in Bhiwadi, Rajasthan, with an annual production capacity of 5 crore glasses.

  • Nykaa Business Model: How Nykaa Wins the Beauty Game | How Does Nykaa Make Money

    Are you aware of any lucrative eCommerce platforms from the last ten years? Technically, no. As they were either bought, as Walmart did with Flipkart, or they were categorized as Infibeam. However, none of them succeeded on their own. In the last decade, over 20 online stores have attempted their fortune in India, but none had succeeded until Nykaa, a retail label that sells cosmetics, wellness, and fashion items, entered the fray. This firm has developed so much that it extended from an internet label to an omnichannel approach in 2015, which has enabled Nykaa to become a market leader.

    About Nykaa
    How Was Nykaa Founded?
    Nykaa Business Model
    What Is Unique About Nykaa | USP Of Nykaa
    How Does Nykaa Make Money | Nykaa Revenue Model

    About Nykaa

    Nykaa is an Indian eCommerce firm that offers cosmetics, wellness, and fashion items through its portals, apps, and over 100 physical locations in India. Falguni Nayar, a senior managing director at Kotak Mahindra Capital Firm, started it in 2012 as a billion-dollar firm. It offers items made in India and those made elsewhere in the world.

    The firm transitioned from a web-based to an omnichannel business in 2015 and started selling things other than beauty products. It introduced Nykaa Pro in 2020, and Nykaa Fashion Limited began operating in Delhi in December 2020, with the goal of making its fashion company omnichannel. It also began selling over 2,000 labels and 200,000 items through its multiple networks. Several women who desire to begin their own eCommerce firms can draw ideas from this company.


    Nykaa Success Story | Business Model | Revenue Model
    Nykaa is a lifestyle retail brand for fashion & wellness products. Know about Nykaa history, tagline, business model, revenue model, and more.


    How Was Nykaa Founded?

    Nykaa’s triumph is encouraging to us since few people over 50 have the confidence to resign and create a business from the ground up, yet Falguni Nayar did just that and founded Nykaa. She grew up in Mumbai and earned a finance degree from IIM Ahmedabad. She accepted a strategy consulting role after her MBA and served in a fine position at Kotak Mahindra Bank. However, in 2012, she launched the “Nykaa” label.

    She once visited a Sephora store in another country and was astounded by the diversity of beauty merchandise under one dome. There were also complimentary samples, makeovers, and a bunch of discourse about beauty going on around the store. It was a woman’s fantasy come true.

    This level of beauty diversification, expertise, and impartial advice was not offered to Indian women. For them, purchasing makeup meant a trip to the local pharmacy or a cosmetics boutique with untrained employees. High-end products were usually accessible in malls and high-street retail stores, giving customers few options. Falguni spotted a chance. At the stroke of 50, she left her senior management post at Kotak Mahindra and started Nykaa.com. The rest, as they say, is history.

    Nykaa’s in-house brands consist of:

    Nykaa Subsidiary Description
    Nykaa Cosmetics & Naturals In-house personal brand offering makeup, body care, and skincare products
    Nykaa Fashion Provides apparel, bags, accessories, and more
    Nykaa Man Offers men’s skincare, haircare, and grooming products
    Nykaa Pro Grants beauty and makeup professionals access to multiple brands
    Nykaa Network An interactive beauty forum for users to engage and share beauty tips, tricks, and recommendations

    Nykaa Business Model

    Nykaa Business Model Canvas
    Nykaa Business Model

    Let’s explore Nykaa business model and the key factors that have contributed to its success.

    Its inventory-driven business model for the BPC (Beauty and Personal Care) category is one of its key benefits. While it faces the risk of expiration and incurs inventory costs, it enables the firm to provide identification for all its items and ensures availability and prompt delivery. Its solution enables fungible stock across traditional and digital channels, making stock management easier.

    Online BPC buyers are concerned about the increasing availability of counterfeit goods. As a result, a guarantee of legitimacy provides buyers with peace of mind.

    Omni-Channel Strategy

    Nykaa has a strong omnichannel marketing strategy that includes various touchpoints to engage with customers. This includes email marketing, social media marketing, influencer marketing, and offline events. By leveraging these various touchpoints, Nykaa has been able to reach a wider audience and create a strong brand presence.

    It also has a geographic footprint in over 45 cities. It aims to expand its physical storefronts.

    The function of retail stores is twofold:

    • They give customers the opportunity to try out things before making a decision.
    • They build a more resilient distribution network that will allow for potential hyperlocal delivery.

    Shops also provide face-to-face encounters with experts and, in the case of some multinational premium brands, play a key role in personal branding.

    Affiliate Program and Content-First Strategy

    Nykaa is capable of promoting broad brand and influencer-led learning through innovative and engaging content across video and textual forms, thanks to a team of over 3000 influencers and 12.6 million fans across prominent social media sites. The Nykaa army generates and shoots the bulk of Nykaa’s material in-house.

    Furthermore, the Nykaa Affiliate programme uses influencers on a wide scale, allowing external creators to create material on their part across multiple digital channels. The support of well-known influencers adds to the platform’s credibility.

    Focus on Beauty and Wellness

    The business model of Nykaa is focused exclusively on the beauty and wellness industry. By narrowing its focus to a specific niche, it has been able to establish itself as a specialist in this area. This has helped Nykaa create a unique brand identity and gain the trust of its customers.

    Exclusive Product Range

    Nykaa has a range of exclusive products that are not available on any other e-commerce platform. This has helped Nykaa create a unique selling proposition and differentiate itself from its competitors. The exclusive product range includes its own in-house brand, Nykaa Cosmetics, as well as other exclusive beauty and wellness products.

    Tech-Enabled Operations

    Nykaa has a strong focus on technology, which has helped it to optimize its operations and enhance the customer experience. Nykaa has invested in various technologies, including artificial intelligence and machine learning, to personalize the customer experience and offer customized recommendations.

    What Is Unique About Nykaa | USP Of Nykaa

    Nykaa’s BPC offering is extensive, with about 200K stock-keeping units (SKU) spread across a range of nearly 2500 worldwide, local, premium, and niche brands. It also sells things under its own label.

    The consumer experience starts with a one-of-a-kind approach to product research that includes handpicked pieces and keyword or aesthetic look searches. Buyers may then search for merchandise using ratings, testimonials, how-to videos, and influential material, and interact with product specialists. This enables an immersive element, with the quality of the suggestions constantly increasing based on each client’s unique retail habits.

    Tech Supremacy

    It’s constantly improving its digital platform, not just to meet today’s difficulties but also to ensure future flexibility. The company’s data crew can use large volumes of data to offer dynamic, hyper-personalized customer experiences throughout their platform trips.

    A Step Into the Glamour

    Nykaa Fashion, a selected and supervised Taobao, started in 2018. It houses 1350 labels and over 1.8 million SKUs with fashion items across 4 customer segments: women, men, juniors, and home merchandising, which covers clothing, accessories, jewelry, and housewares. It selects designer labels and evaluates them for design and content. It has a customer base of less than 2% in the online fashion business, which is projected to be valued at INR 439 billion.

    How did Nykaa BEAT Amazon & Flipkart in e-Commerce War?

    How Does Nykaa Make Money | Nykaa Revenue Model

    Nykaa holds items bought directly from manufacturers in its warehouses, where they are supplied whenever there are online or offline purchases. Buying straight from the manufacturers results in larger profit margins and increased market rivalry. It serves as an overarching brand for its health and cosmetics goods, which are sold through its stores and online. It also guarantees delivery within 1-4 days of the order being placed.

    Nykaa’s revenue model encompasses a diverse range of strategies, including product sales, B2B sales, advertising and promotions, influencer marketing, and premium product offerings. By capitalizing on these revenue streams, Nykaa has cemented its position as a key player in the Indian eCommerce industry.

    According to unaudited financial statements from the Bombay Stock Exchange (BSE), Nykaa’s revenue increased to INR 1,874.74 crore in Q2 FY25, compared to INR 1,507 crore in Q2 FY24. Its revenue from operations grew by 24.4% in the quarter ending September. Its profit also jumped by 66.3%, reaching double digits.

    Nykaa Financials FY23 FY24
    Operating Revenue INR 5144 crore INR 6386 crore
    Total Expenses INR 5136 crore INR 6346 crore
    Profit/Loss Profit of INR 21 crore Profit of INR 40 crore
    Nykaa Financials FY24
    Nykaa Financials FY24

    Nykaa Marketing Strategy to Reach The Target Audience
    Nykaa is one of the leading seller of wellness and beauty product marketplace. Read to know the market strategy of Nykaa that made it successful.


    Conclusion

    Nykaa has become a prominent player in India’s e-commerce industry with its unique business model that focuses on providing high-quality beauty and wellness products, excellent customer service, and innovative marketing strategies. The company’s strong online and offline presence, personalized customer experience, and diverse product range have enabled it to differentiate itself from its competitors and establish itself as a leader in the Indian beauty and wellness market.

    Moreover, Nykaa’s success is not just limited to its business model, but also in its commitment to customer satisfaction, employee engagement, and corporate social responsibility. The company’s initiatives to empower women entrepreneurs and promote gender equality in the workplace have been widely recognized and lauded.

    FAQs

    What is Nykaa?

    Nykaa is an Indian beauty and wellness e-commerce platform offering cosmetics, skincare, and personal care products online and in stores.

    What is the revenue model of Nykaa?

    Nykaa is an eCommerce company that sells its products and products of its partnered brands through its online and offline stores.

    What does Nykaa do?

    Nykaa, headquartered in Mumbai, is a prominent Indian eCommerce company specializing in beauty, wellness, and fashion products. It distributes its diverse range of offerings through its website, mobile app, and an extensive network of over 100 physical stores across the country.

    What type of business model is Nykaa?

    Business model of Nykaa is an inventory-based model. The company purchases the products directly from the manufacturer and stores them in its warehouse.

    What is unique about Nykaa’s business model?

    Nykaa’s business model is unique in that it focuses on providing high-quality beauty and wellness products, excellent customer service, and innovative marketing strategies. The company has also diversified its product range and services through strategic acquisitions, allowing it to offer a more comprehensive beauty and fashion experience to its customers.

    Who is the CEO of Nykaa?

    Falguni Nayar is the current CEO of Nykaa.

    Does Nykaa manufacture its own products?

    Yes, Nykaa makes its own beauty products under in-house brands but uses third-party manufacturers.

    How has Nykaa differentiated itself from its competitors?

    Nykaa has differentiated itself from its competitors through its focus on providing high-quality products, excellent customer service, and innovative marketing strategies.

    Who are Nykaa competitors?

    Nykaa’s competitors include Purplle, Sephora India, Myntra, Amazon, Flipkart, Tata CLiQ, Tira (Reliance Retail), SUGAR Cosmetics, Mamaearth, and Plum.

    What is USP of Nykaa?

    Nykaa’s USP is its focus on beauty and wellness, exclusive product range, strong influencer network, and tech-driven personalized shopping experience.

    Is Nykaa a marketplace?

    Yes, Nykaa is a marketplace for beauty and personal care category.

  • How MobiKwik Outsmarted Bigger Rivals: The Psychology Behind MobiKwik’s Marketing Success

    In the high-stakes world of digital payments, where Paytm, PhonePe, and Google Pay battle fiercely for the top spot, MobiKwik has set its benchmark. It was founded in 2009 by Bipin Preet Singh and Upasana Taku. MobiKwik began with a simple mission: to build a digital wallet that made storing and spending money effortless. So, how does a relatively smaller player survive and thrive in the cutthroat digital payments battlefield?

    Let’s dive into MobiKwik’s marketing master plan, exploring how branding, partnerships, performance marketing, and customer loyalty programs have made this impressive journey and set it apart from the crowd.

    The Marketing Mix – 4Ps that Power MobiKwik’s Strategy
    MobiKwik Marketing Strategy – How the Digital Wallet is Powering its Growth?

    The Marketing Mix – 4Ps that Power MobiKwik’s Strategy

    MobiKwik Marketing Mix
    MobiKwik Marketing Mix

    MobiKwik has aligned its marketing mix to serve both urban fintech adopters and the underbanked Bharat population, positioning itself as more than just a payments app.

    • Product: What started as a digital wallet is now one of the renowned fintech platforms offering MobiKwik Zip (Buy Now, Pay Later), insurance, gold investments, and digital credit lines. The app supports multiple regional languages, making it more inclusive.
    • Price: Instead of aggressive discounting, MobiKwik promotes smart loyalty tools like SuperCash, encouraging users to return for future transactions. Premium offerings are affordably priced to appeal to India’s middle class and new-to-credit users.
    • Place: As a digital-first product, MobiKwik is accessible via Android, iOS, and web platforms. Strategic integrations with platforms like Uber, BookMyShow, and IRCTC make MobiKwik part of users’ daily routines.
    • Promotion: MobiKwik uses data-driven promotions from regional influencer campaigns to performance marketing. Influencers like Manoj Bajpayee and digital creators such as Harpriya Bains and Sharan Hegde have helped amplify brand trust and drive app installs through storytelling and financial literacy.
    MobiKwik's Partnership with Manoj Bajpayee
    MobiKwik’s Partnership with Manoj Bajpayee

    MobiKwik Marketing Strategy – How the Digital Wallet is Powering its Growth?

    Building a “Trust First” Brand Image

    When money’s involved, trust is everything. MobiKwik realized early that users wouldn’t adopt digital payments unless they felt safe. Instead of going for flashy ads promising unrealistic rewards, the brand stayed consistent with a security-first image:

    • Encrypted transactions and robust KYC norms were front and center in campaigns.
    • Highlighted achievements like PCI DSS certification and ISO 27001 compliance to assure users of world-class security.

    This methodical emphasis on trust helped MobiKwik quietly build a loyal base, even without the aggressive blitz seen from competitors.


    MobiKwik Success Story: Business Model | Founders | Startup Story | IPO | Net worth | Revenue Model
    MobiKwik is one of the largest mobile wallets in India. Read about MobiKwik’s owners, founder, valuation, history, business model, revenue, IPO, launch, shareholding, parent organization, revenue model, net worth, and competitors.


    Laser-Focused Target Audience

    While many competitors in the digital payments space cast a wide net, hoping to capture everyone with a smartphone, MobiKwik chose a more focused approach. Instead of spreading their resources thin, they strategically honed in on specific customer segments that presented the most potential for growth and long-term value. This laser-focused targeting allowed MobiKwik to craft hyper-relevant campaigns, design user-centric features, and deliver personalized communications that resonated with their core audience.

    They zoned in on:

    • Tier 2 and Tier 3 city users who were newly coming online.
    • Young salaried professionals are looking for simple credit solutions.
    • New-to-credit individuals who were financially underserved by traditional banks.

    This clarity helped MobiKwik design campaigns, features, and communication specifically tailored to these personas.

    Smarter Cashback with SuperCash

    Smarter Cashback with SuperCash
    Smarter Cashback with SuperCash

    SuperCash is a reward mechanism where users earn credits for every transaction made on the MobiKwik platform. However, here’s the twist: Unlike regular cashback that can be immediately withdrawn or used, SuperCash can only be redeemed for future transactions within the app. This strategic move not only helped MobiKwik reduce its marketing burn rate but also ensured repeat usage and continued customer engagement.

    Instead of offering direct cashback, users received SuperCash, which could only be used for future transactions, ensuring repeat behavior.

    • This reduced burn rates.
    • Increased repeat engagement has dramatically increased.

    Performance Marketing

    In an industry where user acquisition costs are high, MobiKwik has stood out by adopting a performance-driven marketing strategy, ensuring that every marketing dollar spent contributes to tangible, measurable results. Rather than relying on traditional blanket advertising or spending heavily on top-of-the-funnel awareness campaigns, MobiKwik has focused on smart, data-driven marketing to convert interest into action, optimize ad spend, and engage users more effectively.

    • Install and activate campaigns to convert interest into action.
    • Retargeting dormant users with personalized nudges.
    • Hyper-personalized push notifications based on past transactions.

    They optimized every rupee spent, ensuring higher returns on marketing investments.

    Strategic Partnerships – Being Where the Money Flows

    In the highly competitive digital payments landscape, one of the most effective ways to build traction without reinventing the wheel is by forming strategic partnerships. Instead of asking users to change habits, MobiKwik embedded itself into existing user journeys:

    • Tie-ups with platforms like BookMyShow, IRCTC, and Uber.
    • Co-branded promotions with merchants where people were already transacting.

    By being “invisible but indispensable,” MobiKwik increased its usage organically.

    Bharat-Focused Regional Strategy

    MobiKwik's Festival Specific Ads
    MobiKwik’s Festival Specific Ads

    While India’s urban metros like Delhi, Mumbai, and Bangalore have long been the epicenters of digital payments, MobiKwik recognized early on that the real growth story lay beyond these metros. With Tier 2 and Tier 3 cities rapidly embracing digital payments, MobiKwik tailored its strategy to connect with the underserved and emerging markets. Recognizing the real growth story lies beyond metros, MobiKwik:

    • Localized app interfaces in regional languages.
    • Ran festival-specific ads during Onam, Baisakhi, and Pongal.
    • Collaborated with regional influencers for grassroots trust-building.

    This “Bharat-first” approach paid rich dividends in expanding MobiKwik’s footprint.

    Influencer Marketing

    In a crowded digital payment space where users are bombarded with offers daily, trust and education were MobiKwik’s differentiators. MobiKwik has collaborated with several influencers and celebrities to enhance its brand presence and connect with a diverse audience. Here are some famous personalities who have endorsed MobiKwik:​

    • Manoj Bajpayee: In 2023, MobiKwik launched a four-film digital campaign featuring acclaimed actor Manoj Bajpayee. The campaign humorously highlighted the platform’s credit card bill payment solutions, including instant settlements, timely reminders, and real cashback offers.
    • Harpriya Bains: For Mother’s Day in 2023, MobiKwik partnered with stand-up comedian Harpriya Bains for the #SaveLikeAMom campaign. The initiative aimed to strike an emotional chord with the audience by sharing financial wisdom passed down from mothers, positioning MobiKwik as a trustworthy savings platform.

    The strategy helped in education-driven acquisition rather than shallow discount-driven downloads.

    Storytelling Around the IPO Journey

    When most startups go public, the spotlight usually focuses only on the numbers, valuation, price bands, and oversubscription rates. But MobiKwik approached its 2024 IPO very differently.

    For them, the IPO wasn’t just about raising funds; it was a once-in-a-lifetime branding opportunity to cement emotional loyalty among users, partners, and the larger fintech community.

    Here’s how MobiKwik turned its IPO into a masterclass in human-centric storytelling:

    • Shared authentic founder stories of grit and resilience.
    • Highlighted their vision of financial inclusion for Bharat.
    • Built an emotional connection rather than just financial hype.

    This human-centric storytelling made MobiKwik relatable to the average user.


    Upasana Taku Success Story: India’s First Female Fintech Leader | MobiKwik Co-Founder | Biography | Education |
    Upasana Taku, Mobikwik Co-Founder & CFO, is the first Indian woman to lead a payments company in India. Read more about Upasana Taku’s success story, her education, career, challenges, awards, date of birth, and her success mantra. Upasana Taku wikipedia | Upasana Taku Biography


    Gamification for Fun and Loyalty

    By incorporating gamification right into its app experience, MobiKwik broke that stereotype, and users absolutely loved it. In addition to discounts, MobiKwik created attractive game mechanics that made everyday transactions feel rewarding and exciting:

    MobiKwik integrated gamified elements:

    • Spin the Wheel rewards after transactions.
    • Referral games offering bonuses.
    • Monthly challenges like “Complete 5 bill payments to win rewards.”

    Result? Increased app engagement and stickiness without heavy discounting.

    Hyper-Personalization with AI/ML

    Using Artificial Intelligence and Machine Learning, MobiKwik:

    • Offered custom credit lines based on behavior, not just CIBIL scores.
    • Sent contextual insurance offers right when users needed them.
    • Approved small loans in under 2 minutes!

    Smart personalization made users feel seen and increased conversion rates significantly.

    Financial Literacy Campaigns


    MobiKwik didn’t just sell products; it educated users:

    • Ran free webinars on savings, credit scores, and investments.
    • Partnered with content creators for finance education videos.
    • Built a “Learn” section in the app for bite-sized money lessons.

    Helping users become smarter with money builds long-term loyalty and upselling opportunities.

    Pioneering the BNPL Wave with MobiKwik Zip

    Tapping into the booming “Buy Now, Pay Later” trend:

    • Launched MobiKwik Zip, offering instant credit lines up to INR 60,000.
    • Marketed it as “Pay Later, No Worries,” targeting millennials facing mid-month cash crunches.
    • Bundled exclusive offers for Zip users to drive adoption.

    Today, BNPL is one of MobiKwik’s fastest-growing revenue streams.


    MobiKwik Business Model | How MobiKwik Makes Money | USP | SWOT Analysis |
    Explore MobiKwik’s business model and learn how it generates revenue through payments, lending, subscriptions, and partnerships.


    Conclusion

    In MobiKwik’s marketing journey, we see an important lesson for all Indian startups: you don’t need to outspend your competition to outsmart them. The industry got swept up in flashy discounts and cash-burning battles, while MobiKwik kept its focus on smarter, more sustainable strategies. MobiKwik built something more lasting than just a payment app by deeply understanding user psychology, focusing on underserved Bharat markets, personalizing every interaction, cultivating loyalty through innovations such as SuperCash, and facing crises transparently.

    FAQs

    What is MobiKwik?

    MobiKwik is one of the largest mobile wallets in India. It allows Indian consumers to store money in a virtual wallet and then to use it across channels (mobile, desktop, tab, SMS, IVR) to pay utility bills and shop using a wallet with registered merchants.

    What does MobiKwik do?

    MobiKwik is a digital payment and financial services company that offers mobile wallets, UPI payments, loans, and Buy Now Pay Later (BNPL) services.

    What is MobiKwik launch date?

    MobiKwik was launched in 2009.

  • Why Forever 21 Went Bankrupt: The 3 Costly Mistakes That Led to Its Failure

    Remember those big yellow shopping bags, overflowing racks of $5 crop tops, and packed stores at your local mall? That was the golden age of Forever 21, topping the list of budget-friendly fashion empires that made runway-inspired looks accessible to millions of young shoppers worldwide.

    However, by March 2025, Forever 21 announced plans to shut down all U.S. operations, marking a significant retreat from the American retail landscape. This decline underscores the challenges traditional retailers face in adapting to the digital age and shifting consumer preferences.​ 

    So, what went wrong with Forever 21? Why did it stumble again, even after getting a second chance? Let’s break down the three main reasons behind Forever 21’s downfall: a warning for any brand battling to survive in the cutthroat world of fast fashion.

    Forever 21 – How a Fashion Empire Captured the Mass Market?
    The Demise of Forever 21 – From Global Giant to Bankruptcy
    The Downfall of Forever 21 – 3 Critical Mistakes That Sank the Brand

    Forever 21 – How a Fashion Empire Captured the Mass Market?

    It began in 1984 when Do Won Chang and his wife, Jin Sook Chang, Korean immigrants, opened a modest 900-square-foot store in Los Angeles under the name Fashion 21. The store targeted the Korean-American community with trendy yet affordable clothing, making $700,000 in sales in its very first year.

    What made Forever 21 stand out in the crowded fashion industry was its “fast fashion” model. The brand quickly translated runway trends into budget-friendly apparel, often delivering them to stores within weeks. This lightning-speed supply chain attracted teens and young adults eager to wear the latest styles without breaking the bank.

    Throughout the 2000s, Forever 21 aggressively expanded, both domestically and globally. Its large-format stores often replaced closed-down anchor stores in malls, giving the brand a strong physical presence. Celebrity endorsements, influencer marketing, and appeal to the Instagram generation helped cement its image as a go-to fashion destination.

    By 2015, Forever 21 had become a $4.4 billion empire with over 800 stores in 57 countries, making it one of the largest specialty apparel retailers in the U.S.


    Innovative Marketing Strategies of Forever 21
    One of reason behind the success of Forever 21 is its innovative marketing strategies. So, Lets look at the marketing strategies of Forever 21.


    The Demise of Forever 21 – From Global Giant to Bankruptcy

    First Bankruptcy Filing (2019)

    In September 2019, Forever 21 filed for Chapter 11 bankruptcy, marking a pivotal turning point in the company’s history. This filing was a response to the brand’s mounting financial difficulties, which were driven by several factors such as declining sales, failure to compete in E-commerce & massive shift in consumer preferences, which we will discuss in detail in the upcoming section. 

    The bankruptcy filing allowed Forever 21 to restructure its operations, renegotiate its debts, and attempt to turn its business around. The bankruptcy allowed Forever 21 to restructure operations and cut losses. It announced plans to close 178 stores globally and exit unprofitable international markets to focus on core regions like North America. 

    The Role of Authentic Brands Group

    After Forever 21’s first bankruptcy in 2019, it was acquired in early 2020 by Authentic Brands Group (ABG), along with Simon Property Group and Brookfield Properties. Known for reviving struggling retail brands, ABG aimed to reposition Forever 21 for a digital-first future. 

    However, despite efforts like influencer collaborations, global expansion, and e-commerce upgrades, the brand couldn’t shake off its outdated image. The revival lacked long-term impact, and Forever 21 continued to lose relevance in a market dominated by agile, trend-savvy competitors.

    Second Bankruptcy Filing (2025)

    The second Chapter 11 bankruptcy filed by Forever 21 in 2025 followed several years of struggling to revive the business following the initial bankruptcy in 2019. Following the first bankruptcy, Forever 21 came under the ownership of Authentic Brands Group (ABG), a company known for reviving distressed retail brands like Aeropostale and Barneys New York. ABG, along with retail real estate giants Simon Property Group and Brookfield Properties, aimed to stabilize and reposition Forever 21.

    Despite the strategic shift and financial backing, the brand continued to face deep-rooted structural issues, including an outdated business model, poor digital infrastructure, and a rapidly changing fashion landscape. Even with new management, Forever 21 struggled to shake off its “fast fashion dinosaur” image. The management’s efforts, like digital collaborations, celebrity partnerships, and product line revamps, failed to resonate long-term with modern shoppers.

    The second bankruptcy filing in 2025 reflected deeper structural issues within Forever 21’s business model, which were exacerbated by external factors such as the decline of mall-based shopping and the rapid rise of e-commerce. Despite its early success, Forever 21 struggled to adapt to the changing retail environment and ultimately became another casualty of the shifting dynamics of the fashion industry. As a result, they closed all U.S. stores. 


    List of All the Brands Under Aditya Birla Fashion | Aditya Birla Clothing Brands
    Explore the diverse portfolio of Aditya Birla Fashion and Retail Limited, featuring renowned fashion brands such as Allen Solly, Van Heusen, Pantaloons, and more. Discover all the Aditya Birla Fashion brands or ABFRL brands in this article.


    The Downfall of Forever 21 – 3 Critical Mistakes That Sank the Brand

    Overexpansion and the Decline of Mall Traffic

    Forever 21’s aggressive expansion strategy, which initially seemed like a winning formula, began to backfire. The brand’s massive stores in prime mall locations were once a key to its success. However, as e-commerce gained popularity and consumer preferences shifted, physical retail lost its appeal. Malls, which had once been bustling hubs for shopping, saw a decline in foot traffic, impacting brands like Forever 21 that relied heavily on in-person sales.

    By the time Forever 21 realized the shift in consumer behavior, it was left with a large number of underperforming stores that drained resources. The high overhead costs of maintaining these locations proved unsustainable, especially as more consumers embraced online shopping. This contributed to the brand’s first bankruptcy filing in 2019.

    Missed E-Commerce Opportunity

    While competitors like Zara, H&M, and ASOS rapidly adapted to the digital era, Forever 21 lagged.  The company’s e-commerce platform remained outdated, offering a cumbersome shopping experience that couldn’t compete with more user-friendly, efficient websites.

    Even after Forever 21 attempted to revamp its online presence, the damage was done. The brand struggled to shed its outdated image, with digital-first competitors like Shein gaining significant market share. Forever 21 couldn’t effectively meet the evolving needs of consumers who preferred shopping online, contributing to a steady decline in its customer base.

    Changing Consumer Preferences and Ethical Concerns

    Perhaps the most significant factor in Forever 21’s downfall was its failure to evolve alongside changing consumer values. As sustainability became a key concern for modern shoppers, Forever 21’s fast-fashion model drew increasing scrutiny for its environmental impact. Brands like Patagonia and Everlane, which prioritized ethical production and sustainability, grew in popularity, especially among millennials and Gen Z.

    Additionally, Forever 21 struggled with inclusivity, particularly with size diversity, and failed to respond to growing demands for body-positive fashion. Forever 21’s failure to adapt to these shifts caused its once-loyal customer base to move on to more aligned competitors.

    Lessons Learned and Conclusion

    The downfall of Forever 21 serves as a powerful reminder that adapting to the fast-changing retail world is crucial. The brand failed to keep up with consumer behavior changes and digital transformation. Despite the growing popularity of e-commerce and mobile-first experiences, Forever 21 continued to rely heavily on outdated physical retail strategies. The brand appeared out of touch with modern shoppers due to its inability to adapt to a tech-driven world.

    Forever 21 was once the go-to mall brand, but after two bankruptcies, its story is now a warning for businesses everywhere. It adapted and changed fast fashion forever, but when it refused to rethink its old ways, it fell behind its competitors. Its downfall proves one thing: in retail, you can’t just chase trends, you have to plan, innovate, and grow smartly to survive. Forever 21’s legacy reminds us that in business, growth without innovation is simply a countdown to collapse.


    Failed Startups In India | Why Indian Startups Are Not Successful
    Why do many Indian startups fail to soar high in the sky? The reasons are evident from this case study comprising 21 failed startups in India.


    FAQs

    Is Forever 21 owned by Shein?

    Shein acquired a one-third stake in Forever 21’s operating company, Sparc Group.

    Why is Forever 21 closed in India?

    The decision to potentially close Forever 21 stores was influenced by years of financial losses they have incurred, leading to withheld royalties and rent payments to maintain operations.

    Is Forever 21 an Indian brand?

    Forever 21, is an American multinational fast-fashion retailer headquartered in Los Angeles, California.

  • Breaking Down Swiggy’s Marketing Strategy: Innovation, Engagement, Growth

    Swiggy started as a simple service that was just delivering food and has now evolved into a platform that delivers not only food but groceries, essentials, and everything else with a few taps on your phone. Even amidst stiff competition with its largest rival, Zomato, Swiggy has climbed to the top with a staggering 76.35% of the food delivery market in its pocket. But how did it get there? The secret is in its marketing strategy—a mix of innovation, customer focus, and adaptability. 

    Nandan Reddy, Sriharsha Majety, and Rahul Jaimini’s brainchild, Swiggy, has overcome their initial challenges to emerge as a household name in India’s on-demand meal delivery market. Despite facing setbacks with their previous venture, an e-commerce platform for small businesses, the founders recognised the potential of the hyperlocal market, which led to the creation of Swiggy in 2014. 

    The early focus of the company on building a strong logistical network and forging valuable partnerships helped the company begin with just six delivery boys and 25 restaurant partners, overcoming the initial hurdle of getting eateries to adopt the service.

    Swiggy quickly adapted to the growing demand for on-demand food delivery, and by 2015, it expanded its operations and raised funds of $80 million to fuel its growth. Swiggy’s investment allowed them to expand their reach and operations and connect with over 200,000 partner restaurants in 500 cities across India. In 2024, Swiggy was valued at $11.5 billion and was one of India’s leading meal delivery services.

    Swiggy Target Audience
    Swiggy’s Marketing Mix
    Swiggy Marketing Strategy
    Swiggy Marketing Campaigns

    Swiggy Target Audience

    Swiggy Target Market
    Swiggy Target Market

    Though this is Swiggy’s primary audience, the demographic it targets stretches much further. The platform is for people aged from 18 to over 55 years old, without restrictions on profession, demographic area, or interest. Swiggy delivers to anyone who doesn’t want to cook or is unable to, from college students who can’t cook on their own to families who want to avoid cooking on busy days.

    Swiggy’s ecosystem is not just about its customer base but also aims at restaurants as key partners. Swiggy’s network consists of these eateries, from small local joints to large chains. Through becoming delivery partners, restaurants use Swiggy’s large audience, while Swiggy makes sure that its customers receive a seamless delivery experience.


    Swiggy: Delivering Happiness at Your Doorstep | Founders | Success Story | Vision | Mission
    Swiggy is a food delivery application. It allows the users to access their application from Android, IOS, and website, to order food from nearby restaurants. Read about Swiggy success story, founders, funding, vision, mission, tagline, business model, and more.


    Swiggy’s Marketing Mix

    Swiggy Marketing Mix
    Swiggy Marketing Mix

    With its innovative services, customer-centric approach, and great user experience, Swiggy has transformed India’s food delivery market. In creating a well-rounded marketing mix, Swiggy has not only satisfied the changing needs of consumers but also set standards of excellence for the competitive food tech industry.

    Product

    At Swiggy’s core, online food ordering and delivery bring customers to their favourite restaurants. Swiggy’s innovation doesn’t stop here. Instamart, which is a grocery delivery service with lightning-fast delivery times, has only further solidified its place as a market leader.

    Swiggy Go is an express delivery service for non-food items, and Swiggy Stores is a one-stop shop for daily essentials for customers with diverse needs. The company also gives Swiggy Money as a digital wallet for easy transactions. Swiggy Super (now rebranded as Swiggy One) goes a step further by dedicating its subscription service to elevating customer loyalty to new heights by providing free deliveries, exclusive discounts, and faster service, amongst other perks.

    With Swiggy Fresh, Swiggy is focused on fresh produce, and Swiggy Access Kitchens help restaurant partners gain access to rent-free, fully equipped kitchens in underserved areas. The Swiggy Ads platform allows for precise targeting of audiences for businesses, which proves to be a win-win for all stakeholders.

    Price

    Dynamic pricing strategies help Swiggy strike the perfect balance between affordability and value. Factors such as demand, competition, and delivery distance affect the platform’s pricing, providing customers with the best value. Customers are kept engaged with a lot of frequent discounts, cashback incentives, and exclusive deals that can be availed of by using specific payment methods.

    Place

    Accessibility and convenience are what their place strategy revolves around. Established across India, Swiggy’s operation spans more than 500 Indian cities, and it has more than 150,000 restaurants as part of its partnerships. Customers can order, track, and pay with their user-friendly app and website.

    Hot and fresh deliveries to doorsteps and pick-up options from restaurants are guaranteed by Swiggy’s delivery partners’ fleet. Swiggy is not just diversifying into new markets by delivering groceries, medicines, flowers, and gifts, but also expanding its footprint in the Indian delivery ecosystem beyond food.

    Promotion

    The promotional strategies of Swiggy focus on making the brand more relatable by executing creative and relatable campaigns. It stands out in terms of its social media presence, with platforms like Instagram, Facebook, and YouTube, which are full of funny and engaging content. #SuperSwiggy and #SwiggyIndia are campaigns that have catchy one-liners and puns that can be related to audiences.


    Sriharsha Majety: Visionary Behind Swiggy
    Discover the inspiring journey of Sriharsha Majety, co-founder and CEO of Swiggy. Learn about his early life, education, and the milestones leading to Swiggy’s success.


    Swiggy Marketing Strategy

    India’s leading food delivery service, Swiggy, has set a path with a marketing blueprint that is both innovative and effective in reaching out to a huge audience. Swiggy has been able to lead the market by leveraging digital platforms and engaging with customers across multiple touchpoints, and has garnered a lot of traffic from various sources. Swiggy’s go-to-market strategy focused on launching in major metro cities with a strong hyperlocal delivery model. It quickly built a reliable fleet for last-mile logistics and partnered with popular restaurants to attract users. Below are the marketing strategy of Swiggy employed by the leading food aggregator in India:

    Swiggy SEO Strategy

    On-page and off-page SEO is what Swiggy focuses on to improve the visibility of its website on search engines. SEO-friendly elements like H1 and H2 tags like “Hungry?” (H1) and “Order food from your favourite restaurants near you” (H2) make the website SEO-friendly so Google can understand what’s on the page. 

    Keyword research, interlinking, titles, and alt tags are used well by Swiggy to improve its search ranking. Though the backlinking is not very good, Swiggy still ranks well in the Search Engine Results Pages (SERPs) and is very visible.

    Swiggy Social Media Marketing Strategy

    Swiggy Social Media
    Swiggy Social Media

    Social media has been masterfully leveraged by Swiggy to connect with its millennial audience on platforms such as Instagram and Twitter. Its Instagram account has over 300K followers and is a mix of witty, topical, and relatable posts that are often designed to entertain as much as they promote food delivery. 

    Their post about the mysterious monoliths that popped up worldwide in December 2020 is a prime example. But Swiggy used the trend to its advantage and linked it to a sweet Indian dessert to get over 9,000 likes.

    Apart from being quick on trends, Swiggy is also known for campaigns that promote user interaction. Their most successful campaign was the #SwiggyVoiceOfHunger challenge, where people using Instagram’s voice note feature stood a chance to win food vouchers for the year. 

    As a result of this campaign, they saw a 40% increase in followers and a 2,100% increase in traffic. To keep its brand relatable and memorable, Swiggy encourages user-generated content and works with fun, shareable content.

    Paid search engine marketing is a huge investment for Swiggy to drive traffic to their site and increase their visibility. The keyword ‘Swiggy’ is searched 1.83 million times per month, and Swiggy pays more per click ($0.20) than its rival Zomato ($0.11), according to SEMrush

    So despite the cost, Swiggy’s paid Google ads are working, pulling in a ton of traffic to its platform. The Swiggy website has 4.3 million unique visitors, and paid search ads account for around 3.95% of the traffic, an increase of 9% over the previous year. With this SEM strategy, Swiggy always stays in front of users actively searching for food delivery options.

    Email Marketing

    Another strong pillar of its digital marketing is Swiggy’s email marketing. Swiggy achieved a CTR of 7% and an open rate of 25% in 2019, which are both very high compared to the average industry rate. In order to improve the effectiveness of its emails, Swiggy teamed up with Netcore Cloud, using AI to power marketing automation. 

    By working together, Swiggy was able to send emails directly to the primary inboxes of Gmail users, so their promotions and offers didn’t end up in spam folders. In addition to crafting compelling subject lines, concise titles, and strong CTAs to entice recipients to engage with the content, the brand also frequently includes coupons or exclusive deals.

    Meme Marketing

    With meme marketing, Swiggy has redefined the digital marketing landscape and proved how humour and timely cultural references can help in building impactful brand engagement. In a time when brands are competing to get noticed, Swiggy has managed a unique and effective way to stand out, staying on top of trending topics and making relevant memes for their audience.

    Staying relevant and adding its twist to real-time events is one of the key strategies that sets Swiggy apart, and often it’s done through clever memes. One such example is how Swiggy reacted to the farmers’ protest in India. Rather than avoiding difficult or delicate topics, Swiggy leaped in with a well-thought-out and humorous response that is exactly the type of thing you want from a company that can comment intelligently during tense times.

    Swiggy’s meme marketing is simple and relevant, and that’s its power. The way it speaks is very much directed at younger audiences, in particular millennials and Gen Z, who are willing to accept authenticity and wit. Swiggy knows that memes are a part of everyday communication and has used them to fuel its social media presence.

    TV Advertising

    Swiggy’s “Why Is This A Swiggy Ad?” shows the brand’s capacity to enthrall audiences with creativity and innovation through a campaign. The campaign, launched in October, disrupted traditional TV ad formats by using an intriguing question that immediately caught attention: “Why Is This A Swiggy Ad?” It wasn’t just an advertisement; it was a puzzle, a conversation starter, and a channel to involve the audience through user-generated content (UGC).

    A strong TV presence backed the campaign, with ads running in prime time slots, many of them featuring mysterious images and questions that would intrigue. The use of social media and print brought viewers to a dedicated website, ‘whyisthisaswiggyad.com’, where they could go even deeper into the mystery and share their theories. Swiggy’s TV ads were carefully placed on relevant shows that were popular with their target demographic, young, urban audiences.

    In-App Advertising

    With in-app advertising, restaurants find that they can get more visibility. For instance, users might see sponsored restaurant listings up front on the app’s search results, which will then give featured restaurants more visibility. 

    The ‘Swiggy Pop program’ is a noteworthy feature that displays one item meal at an affordable price in the most prominent section of the app, thus increasing the click-through rates. Restaurants can use these promotions to drive conversions by targeting users based on their preferences and behaviour.

    Swiggy Marketing Campaigns

    WhatsInAName Campaign

    #WhatsInAName Campaign

    The #WhatsInAName campaign by Swiggy was a heartwarming success as it encouraged people to remember their delivery partners by their names. By showcasing the personal stories of delivery partners and the need to acknowledge their uniqueness, the campaign resonated with millions of Indians and helped foster respect and empathy.

    Voice of Hunger

    The creative campaign utilised Instagram’s audio note feature in a fun way. Users were challenged to create sound waveforms in the shape of different food items and send them to the brand via direct message on Swiggy. The brand rewarded participants who completed the challenge with a year’s worth of food vouchers. The campaign was a huge success, and Swiggy got more than 10,000 entries per day.

    Swiggy “Karo Phir Jo Chahe Karo”

    “Karo Phir Jo Chahe Karo” Campaign

    This witty campaign was launched during IPL 2018, and the storyline was simple yet relatable. A man orders just one piece of gulab jamun in a 20-second ad and eats it secretly from his wife. Swiggy’s ad promised to deliver even the smallest orders with convenience, without any complex dialogues. The minimalistic, but charming, approach hit a chord with audiences.

    Why Is This A Swiggy Ad?

    Why Is This A Swiggy Ad?

    “Why Is This A Swiggy Ad?” was a genius user-led campaign that flipped traditional advertising on its head. What started as one mysterious image sparked massive curiosity, making Gen Z and millennials stop scrolling and start talking. Swiggy launched it across billboards, newspapers, and social media—drawing nearly 800,000 responses, wild theories, livestreams, and debates.


    Behind the Scenes: How Swiggy Runs and Earns | Swiggy Business Model | How Does Swiggy Make Money
    Swiggy is one of the top food aggregators in India. Let’s have an insight into its business model and revenue model to understand the reason behind its success.


    Conclusion

    It was Swiggy’s marketing strategy that has been the force behind its success in the food delivery space in India. Swiggy has successfully managed to provide for the changing needs of its customers by combining innovation, customer focus, and adaptability.

    FAQs

    What is Swiggy’s marketing strategy?

    The key marketing strategies of Swiggy include SEO strategy, social media strategy, Paid Search Engine Marketing Strategy, Email Marketing, Meme Marketing, and TV Advertising, In-App Advertising.

    What made Swiggy successful?

    Swiggy is committed towards its delivery partners, and for any delivery business, the most important part of their ventures is the delivery partners. The importance of fair rights towards delivery partners, when combined with other factors such as innovation and a customer-centric approach, play a huge role in the success of Swiggy. 

    What is the aim of Swiggy?

    Swiggy aims to elevate the quality of life of urban consumers by providing them with convenience, which can be experienced with just a click. 

  • Groww Marketing Strategy: How Groww is Winning India’s Young Investors—One Swipe at a Time

    “Mutual fund investments are subject to market risks. Please read the offer documents carefully before investing”. Most of us have heard these sentences on television in between the news breaks. Always wondered as a child what “mutual funds” meant. We all did. These sentences were etched in our minds and continue to live there rent-free. Share market, stocks, IPO, and the most beloved mutual fund, these terms are now a reality for anyone stepping into adulthood. Thanks to digital investment platforms, we all have at least one SIP tucked away safely in the name of investment. 

    In this article, we will be learning about one such investment platform that has emerged as the hero of retail investment. The tell-tale of Groww. Let’s understand Groww marketing strategy, its marketing mix, and its marketing campaigns in detail.

    A Brief Introduction to Groww

    As one of the simplest investment platforms, Groww now seems to be a retail investor’s favorite. The quartet Lalit Keshre, Neeraj Singh, Harsh Jain, and Ishan Bhansal conceived and brought this brainchild to life in 2016. Headquartered in Bangalore, the web-based platform has gained ground for investing in SIPs in mutual funds, IPOs, share trades, and gold investments. 

    With over 50 million users, particularly those under 40, Groww allows retailers to invest through the website or smartphone in over 5000 mutual funds. Despite being surrounded by contemporaries like Zerodha and Upstox, Groww has placed itself successfully in the Indian brokerage market with a propelling market share of 23.4%. As of January 2025, Groww has an active investor base of 13.23 million users.


    Groww Story: How It’s Disrupting Traditional Ways of Investments
    Groww, founded in 2016, has grown with the idea of making investments simple, fast, and convenient. Know more about Groww founders, revenue, growth, funding, and more.


    Importance of Marketing Strategy in Fintech

    The Indian fintech landscape has witnessed significant developments in the recent decade. Despite formidable opponents on the global front, the Indian fintech market seems to be making headway by reaching out to oblivious and new investors from tier 2 and tier 3 cities. The digital world has certainly influenced, rather than disrupted, market trends and changed business behavior. Then why should the fintech industry hold back? 

    Groww, Zerodha, Uptsox, and IND money are some of the pioneers in encouraging the hesitant retail investors grappled by nationwide scams to get over their fear and wisely invest with minimal risks. Here’s where a marketing campaign or strategy wins.

    Services Offered by Groww

    The web-based investment platform allows you to invest with the following media:

    • Stocks and shares
    • IPO
    • NFO (New Fund Offering)
    • Mutual funds
    • Sovereign Gold Bonds

    Groww Marketing Mix

    Groww Marketing Mix
    Groww Marketing Mix

    Product

    Groww identified the pain points of conventional investing methods and introduced an app specifically to eliminate those frustrations.

    Some features that give it an edge over the others:

    • Zero account opening charges with simple digital KYC
    • Fractional share investing is a rarity in India
    • SIP calculators, investment guides, and education on personal finance

    Pricing

    Handing out premium services at minimum charges

    • Zero account opening and maintenance cost
    • Ultra-competitive commission charges for high-volume traders
    • Free education content is turning it into a lead-generation tool before monetization

    Place

    Groww’s primary goal is to dominate the fintech landscape through mobile investment

    Strategic distribution:

    • User-friendly, handy app for the average millennial investor
    • Collaboration with UPI platforms to enhance seamless bank integration
    • Insights on the latest IPO listings to attract organic traffic

    Promotion

    Groww has an active engagement from over 13M+ users, and it capitalizes on the young influencer and content creation business to build its brand

    Here are a few strategies applied by the brand:

    • Referral campaigns with incentives for sharing
    • Collaborating with India’s top financial influencers on Instagram and YouTube
    • Comprehensive product walkthroughs by the co-founders on YouTube, building brand presence

    Now that we know what Groww is and what it does, let’s delve into the crux of the matter.


    Groww Business Model – How Does Groww Earn Money?
    The business model of Groww encourages accessibility and diversification along with collaboration in the e-trading industry. Explore how Groww makes money.


    Groww Marketing Strategy

    Digital Marketing

    Digital marketing utilizes online platforms to reach and engage with targeted audiences, driving brand awareness and sales through various digital channels. It includes strategies like SEO, social media marketing, email campaigns, and content creation to build a robust online presence. Let’s understand Groww’s Digital Marketing in detail:

    Content Marketing

    Groww’s digital presence has been exponential, with their digital/social media platforms consistently educating about financial literacy. Content marketing through blogs, newsletters, investment guides, webinars, and educational content has made audiences relate to the brand and helped them self-learn in their investment journey.

    Social Media Presence

    Groww has created its digital ecosystem through the following platforms:

    Facebook

    Groww’s Facebook page shares informative and educational content with its followers. It also has a discussion group that discusses the latest financial events, such as budgets. 

    Instagram

    Groww’s Instagram page is handled in several vernacular languages, including Tamil, Telugu, Kannada, Gujarati, Marathi, and Malayalam. Engagement is driven through interesting content and posts, along with influencer marketing.

    Twitter

    Groww uses Twitter to provide real-time market updates, insights, and consumer support.

    Youtube

    With over 2.4 million subscribers on YouTube, it offers tutorial videos and content on personal finance.

    Groww Marketing Strategy

    SEO and SEM

    Keyword Strategy

    A good SEO strategy is to mix up the right keywords to ensure your brand name is a reader’s top choice when searching for a topic. Groww’s SEO breakdown looks something like this:

    • Primary keywords: Investments, stocks, SIP 
    • Long-tail keywords: “How to start a SIP?”, “Mutual funds for beginners”, “How to open a demat account?”
    • Local keywords that focus on “mutual fund apps in India”, “best investment platform in India”, etc.

    On-page SEO optimizes title tags, meta descriptions, and headers with targeted keywords. Quality backlinks can be acquired through authoritative financial websites, guest blogging, and influencer partnerships.

    Referral Programs

    Groww’s referral program “Groww Referral” enables eligible users to refer new users. Head to the ‘Refer & earn’ section of the app. If you are eligible, you will see the option to ‘Share invite link’ or ‘Invite via WhatsApp’ on the ‘Refer & earn’ screen.

    Mobile App Strategy

    Groww’s user interface is extremely user-friendly. The dashboard provides an overview of your holdings in various types of investments, including shares, mutual fund SIPs, and gold. The onboarding process is seamless, which includes providing our details and KYC. 

    The app allows you to pick the best mutual funds by giving you a detailed performance report, including the level of risk, market cap, and overall growth. 

    In case you need to pause or stop investing altogether, the withdrawal process is equally seamless.

    Brand Trust and Credibility

    Over the years, Groww has created a genuine relationship with its users. Transparency regarding brokerage charges, authentic content, and a user-friendly app, creating a community for learning personal finance, are all important factors contributing to building trust and credibility for the brand.

    Partnerships

    To give its users more investment choices, Groww has teamed up with leading financial institutions, asset management companies, and stockbrokers. These smart partnerships have not only helped Groww expand its product range but also brought in more users and extended its presence across the market.

    Groww Marketing Campaigns

    We all know the importance of reaching potential investors during peak viewing times, and Groww leverages TV and Over-The-Top (OTT) platforms to achieve this. Placing advertisements strategically on popular streaming services helps Groww draw attention. They use these platforms to deliver their message and encourage users to explore the platform further.

    Here are a few impactful campaigns by Groww:

    Ab INDIA Karega INVEST

     

    This campaign aimed to democratize investments in India and make them easily accessible to every eligible individual, especially in tier 2 and tier 3 cities. With offline events every weekend, it educated investors through a detailed workshop conducted by industry experts.


    Groww Launches, “Ab India Karega Invest’’ – A Financial Education Initiative
    Groww, a leading investment platform, stated that 60% of registered users registered with them hail from tier 2 and tier 3 cities. In light of this, Groww has launched one of its kind, financial education initiative “ Ab India Karega Invest”,to bridge investors’ knowledge gap


    One Step Closer

    This Women’s Day, Get #OneStepCloser with â€Ș@Groww‬

    Women’s Day Campaign: Rationalising gender inequality and taking into account the general lack of financial literacy in most Indian women, this campaign aimed at educating working women and nudging them towards investing.

    Investment ki Bhasha

    A series of two commercials depicting common folks talking investment terms like share market, Sensex, portfolio, and stocks. Something rare and left for the financial experts to discuss. This campaign nudges the users to learn these terms by downloading the app because “market sab ka hai”.

    Life Mein Groww Karo

    Groww Marketing Campaigns
    Groww Marketing Campaigns

    The “Life Mein Groww Karo” campaign encourages young Indians to take control of their financial future by starting their investment journey. With a simple and relatable message, the campaign connects personal growth with financial progress. Through real-life scenarios and easy language, it positions Groww as a user-friendly and trustworthy platform for beginners, making investing feel less intimidating and more accessible to everyone.

    Nimisha Nair was featured in this ad that struck a chord with a lot of people and quickly went viral. In the ad, she talked about the “Growth-winning” side of using Groww—basically how the app makes investing simple and rewarding. She also shared the ad on her Instagram, saying how grateful she felt to be part of the campaign.

    Conclusion

    Groww has cracked the code for hassle-free investments for millions of Indians. Driving its growth past Zerodha, Groww has contributed to than 700% customer base since March 2021. Its marketing effectiveness can be seen through its educational content, transforming amateur and new investors into evangelists. While there may be room for improvement in app performance and customer support, the marketing strategy of Groww can be seen taking flight.

    Groww’s marketing strategy has been simple and effective: honing pain points, taking actionable steps to resolve them, and providing a safety net for hesitant investors. With a strong digital presence, Groww has gained ground in smaller cities, helping people with much-needed investment guidance. And this continues to be their best bet.

    FAQs

    What does Groww do?

    Groww is an online investment platform that allows users to invest in mutual funds and equities directly. The company is a creator of a mutual fund direct access platform.

    Who are Groww owners?

    Groww was started in 2016 by four former Flipkart employees: Lalit Keshre, Harsh Jain, Ishan Bansal, and Neeraj Singh.

    What is the active investor base of Groww?

    As of January 2025, Groww has an active investor base of 13.23 million users.