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Tag: Gorgias

  • Top 15 Freshdesk Alternatives to Try Once

    Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.

    Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.

    Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.

    ProPofs Help Desk
    Zendesk
    Help Scout
    Zoho Desk
    HubSpot Service Hub
    SpiceWorks
    Intercom
    HappyFox Help Desk
    Front
    LiveAgent
    Kustomer
    SysAid
    Gorgias
    Sales Service Cloud Salesforce
    Atera

    ProPofs Help Desk

    Ratings 4.8
    Pricing Pricing Starts From $10 per month/user
    Website www.proprofsdesk.com

    ProPofs Help Desk -Freshdesk Alternative
    ProPofs Help Desk -Freshdesk Alternative

    ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.

    Features

    • Ticketing Management
    • SLA management
    • Customer email management
    • Customer support service
    • Customer complaint management support
    • Customer interaction Management service
    • Customer communication management software
    • Omnichannel Help desk

    Zendesk

    Ratings 4.3
    Pricing Pricing Starts From $49/month With 14 Days Free Trial
    Website www.zendesk.com

    Zendesk - Freshdesk Alternative
    Zendesk – Freshdesk Alternative

    ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.

    The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.

    Features

    • Real-time updates
    • Ticketing management
    • CRM solutions
    • Live chat software
    • Reporting and analysis
    • Agent collaboration
    • Custom views
    • SLA management

    Help Scout

    Ratings 4.4
    Pricing Pricing Starts From $20/month
    Website www.helpscout.com

    Help Scout - Freshdesk Alternative
    Help Scout – Freshdesk Alternative

    Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.

    Features

    • Shared inbox
    • Knowledge Base
    • Integration
    • Messages and Live chat
    • Reporting & Analysis
    • Customer Management Workflows

    Zoho Desk

    Ratings 4.4
    Pricing Pricing Starts From $10/month
    Website www.zohocorp.com

    Zoho Desk - Freshdesk Alternative
    Zoho Desk – Freshdesk Alternative

    If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.

    Features

    • Ticketing Management
    • ZIA
    • Self-services
    • Agent Productivity
    • Automation
    • Extensibility
    • Insights and Impact
    • Customization
    • Security

    HubSpot Service Hub

    Ratings 4.4
    Pricing Free Plan With Limited Features and Pricing Starts From $45/month
    Website www.hubspot.com

    HubSpot service hub - Freshdesk Alternative
    HubSpot service hub – Freshdesk Alternative

    HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.

    Features

    • Automation
    • Integration
    • Ticketing system
    • Email marketing
    • Live Chats
    • Reporting and Analysis
    • Customer service management
    • Team Management
    • Knowledge Base

    SpiceWorks

    Ratings 4.5
    Pricing Free
    Website www.spiceworks.com

    SpiceWorks - Freshdesk Alternative
    SpiceWorks – Freshdesk Alternative

    SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.

    One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.

    Features

    • IT tickets management
    • Email organization
    • Inventory online
    • CRM marketing
    • User-friendly portal
    • Custom report management
    • Customer experience

    Intercom

    Ratings 4.6
    Pricing Pricing Starts From $79/month
    Website www.intercom.com

    Intercom - Freshdesk Alternative
    Intercom – Freshdesk Alternative

    One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.

    Features

    • Audience segmentation
    • Automated Answers
    • Outboxed Messages
    • Customer data
    • Management tools
    • Live Chats
    • Massage Tagging
    • User event tracking

    HappyFox Help Desk

    Ratings 4.6
    Pricing Pricing Starts From $39/month
    Website www.happyfox.com

    HappyFox Help Desk - Freshdesk Alternative
    HappyFox Help Desk – Freshdesk Alternative

    HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.

    Features

    • Ticketing management
    • Self-service
    • Automation
    • Help desk Reporting
    • Integration
    • Knowledge Base
    • Task management
    • Administration
    • Security
    • Customization

    Front

    Ratings 4.6
    Pricing Pricing Starts From $19/month
    Website www.getfront.com

    Front - Freshdesk Alternative
    Front – Freshdesk Alternative

    This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.

    Features

    • Universal Inbox
    • Integration
    • Team Collab
    • Email Marketing
    • Multi-channel Marketing
    • Shared Inbox
    • Complaint Management
    • Workflow Management
    • Customer management
    • Real-time analytics

    LiveAgent

    Ratings 4.5
    Pricing Has a Free Plan and Paid Plans Starts From $12.99/month
    Website www.liveagent.com

    LiveAgent - Freshdesk
    LiveAgent – Freshdesk

    From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.

    Features

    • Marketing Automation
    • Landing Pages
    • Email Marketing
    • 360 Degree Customer View
    • Appointment Scheduling Software
    • Contact Management Software
    • Web Form
    • CRM Data
    • Live Chat Software

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    Kustomer

    Ratings 5
    Pricing Paid Plans Starts From $89/month
    Website www.kustomer.com

    Kustomer - Freshdesk Alternative
    Kustomer – Freshdesk Alternative

    Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.

    Features

    • Ticket creation User experiences
    • Automated response
    • Workflow
    • Ticket collaboration
    • Customer database
    • Customer user profiles
    • Real-time notifications
    • Email marketing
    • Screencasts

    SysAid

    Ratings 4.5
    Pricing Paid Plans Starts From $1200 Assets/year
    Website www.sysaid.com

    SysAid - Freshdesk Alternative
    SysAid – Freshdesk Alternative

    If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.

    Features

    • Service Automation
    • Workflow automation
    • Incident Management
    • Problem Management
    • AI service Desk
    • Task Automation
    • Network Discovery
    • Reporting
    • Self-service automation
    • Asset Management
    • Ticketing system
    • Service Orchestration
    • BI analytics
    • Configuration Management Database

    Gorgias

    Ratings 4.6
    Pricing Paid Plans Starts From $10/month
    Website www.gorgias.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.

    Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.

    Features

    • Alerts / Escalation
    • Automated Routing
    • Batch Communications
    • Call Center Management
    • Canned Responses
    • Case Management
    • Chat/Messaging
    • Communication Management
    • Contact Management
    • Customer Complaint Tracking
    • Customer Database
    • Customer Segmentation
    • Email Management
    • Feedback Management
    • Help Desk Management
    • Interaction Tracking

    Salesforce

    Ratings 4.3
    Pricing Paid Plans Starts From $25/month
    Website www.salesforce.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.

    Features

    • Automation
    • Account and Contact management
    • Opportunities management
    • Lead Management
    • Forecast and reporting
    • Workflow
    • Real estate CRM for real-time agents
    • CRM email connector

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    Atera

    Ratings 4.8
    Pricing Paid Plans Starts From $99/month
    Website www.atera.com

    Atera - Freshdesk Alternative
    Atera – Freshdesk Alternative

    Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.

    Features

    • Remote monitoring and management
    • Professional services automation
    • Remote access
    • Patch management
    • Helpdesk
    • Network discovery
    • Integrations
    • AI ticket tagging
    • Knowledge base
    • Customer onboarding

    Conclusion

    These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.

    FAQs

    Is Freshdesk a CRM tool?

    Yes, Freshdesk is a CRM tool that also provides customer support solutions.

    Is Freshdesk on AWS?

    Yes, Freshdesk is also available on AWS.

    Is Freshdesk still free?

    Freshdesk is not completely free software, but it does provide 21 free trials after signing up.

    What is similar to Freshdesk?

    Zendesk is very much similar to Freshdesk as its alternate option.

  • Best Shopify Tools You Need to Boost Sales in the Holiday Season

    The holiday season is here, and it’s time to start getting your Shopify store ready for the big rush.

    Deloitte forecasts eCommerce sales growth of 12.8% to 14.3%, YOY, during the 2022-23 holiday season.

    You want to increase your sales this holiday season as a Shopify seller. But how can you do that?

    Shopify has an app store full of helpful tools that can boost your revenue, but finding the right ones can take time and effort. You must consider price, ease of use, and effectiveness when deciding which tool will help you the most during this critical time of year.

    That’s why we’ve created a list of the 10 best Shopify tools to increase sales during the holiday season. Check the list below and see which might work best for your business.

    How Do Shopify Tools Boost Sales?
    How to Select the Best Shopify Tools to Increase the Sales
    Klaviyo: Email Marketing & SMS
    Tidio – Live Chat & Chat Bots
    ClickPost Returns Plus
    Omnisend Email Marketing & SMS
    Shopify Email
    HelpCenter | FAQ Chat HelpDesk
    Gorgias – HelpDesk & Live Chat
    OptiMonk: Website Personalizer
    FSB Free Shipping Bar
    Email Popups & Upsell Pop ups

    How Do Shopify Tools Boost Sales?

    You have a beautiful Shopify store with great products on display, but it might not be enough to attract customers. You could update your photographs, add new products, and write killer content descriptions. But if no one is purchasing your products, a business is useless.

    That’s why the Shopify app is “necessary” to boost your eCommerce sales.

    Shopify apps can help you perform and sell better. Examples include lead capture programs for reviews and email marketing software. Additionally, consumer loyalty apps can enable up- and cross-selling of your products.

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    How to Select the Best Shopify Tools to Increase the Sales

    Shopify apps come in many different categories and each of them has its own importance to add to the Shopify store. The Shopify App Store currently holds more than 3,000 apps. But what qualities ought a Shopify app have that will help you boost sales?

    Every app should contain the following fundamental qualities:

    • Simple to Use: Make sure it’s easy to use and error-free. This indicates no coding and simple instructions.
    • Efficiency: Find a Shopify app that solves your marketing or sales problems.
    • Cost: Compare how much the app costs against any potential benefits.
    • User Interface(UI): The UI of your app should be simple. The users shouldn’t spend much time or energy trying to find your business’s information.
    • Customization: Choose an app that allows you to customize as per your requirements.
    • Support: Check to see if the app has a support team and is updated. You won’t run into annoying problems with this app.

    Look for these qualities before purchasing a Shopify app. The ten apps below are the best Shopify tools for you that will help you increase your sales.

    Klaviyo: Email Marketing & SMS

    App Name Klaviyo: Email Marketing & SMS
    Founded In 2012
    Ratings 4
    Categories Marketing and conversion
    Pricing Email: $20/month; SMS: $5/month

    Klaviyo: Email Marketing & SMS
    Klaviyo: Email Marketing & SMS

    Shopify’s Klaviyo is a popular email and SMS marketing platform. It owns consumer interactions and data for eCommerce companies. The app helps to convert first-time shoppers into lifelong customers.

    Klaviyo helps retailers understand consumer trends. With this tool, sellers may better comprehend customer patterns. This makes Klaviyo one of the best Shopify tools to increase conversions.

    The Shopify tool helps provide relevant product updates to stores during the holiday season. This can help with keeping new customers and maintaining the attention of current ones.

    Features

    • A single click syncs your Shopify store’s data.
    • You can set up automatic welcome, special occasion emails, and abandoned cart alerts.
    • The personalization feature helps you send clients relevant content and increase engagement. It leads to higher sales.
    • The tool offers data reports that can help you resolve performance-related problems.

    Tidio – Live Chat & Chat Bots

    App Name Tidio – Live Chat & Chat Bots
    Founded In 2014
    Ratings 4.8
    Categories Store management
    Pricing Starts from $19/month

    Tidio- Live Chat & Chatbots
    Tidio- Live Chat & Chatbots

    Tidio is an excellent app to improve sales on your Shopify store. Shopify increases client satisfaction using Chatbots, Live Chat, FAQs, and Helpdesk. The tool enables you to offer customer help without contacting customer service, making it one of the best Shopify tools.

    Tidio’s chatbots help you communicate with customers 24/7. Using this tool, you can provide quick responses and resolutions during the holiday season. You can also use Tidio’s bots to segment visitors to your Shopify store and create lists.

    Features

    • AI-driven bots can automate analysis, categorization, and query responses.
    • Tidio offers pre-built chatbots.
    • The app supports many languages.
    • It displays your order and purchase histories in the chat.

    ClickPost Returns Plus

    App Name ClickPost Returns Plus
    Founded In 2022
    Ratings 5
    Categories Store management , Orders and shipping
    Pricing Starts from $49/month

    ClickPost Returns Plus
    ClickPost Returns Plus

    ClickPost Returns Plus is the Shopify returns tool you can set up and personalize. Clients start and follow returns through automated decision-making and AI.

    With ClickPost Returns Plus, you can track valid return requests and RMAs on a single dashboard. You can filter based on parameters such as this week’s or last week’s requests.

    ClickPost provides excellent customer service and is one of the Shopify apps to boost sales. The app allows you to notify clients of each milestone, from submitting a return request through close during the holiday season.

    Features

    • The tool defines non-returnable SKUs such as promotional items.
    • ClickPost lets you set your return requirements.
    • It gives you a single dashboard to watch your reverse logistics.

    Omnisend Email Marketing & SMS

    App Name Omnisend Email Marketing & SMS
    Founded In 2014
    Ratings 4.8
    Categories Marketing and conversion
    Pricing Starts from $16/month

    Omnisend Email Marketing & SMS
    Omnisend Email Marketing & SMS

    Thousand of eCommerce businesses use Shopify’s Omnisend email marketing software. Its pre-built processes help you integrate it with your eCommerce store to collect email addresses and handle sales.

    Omnisend is a tool that you can use to create targeted newsletters. You’ll see the most enjoy using it to engage customers with targeted messaging during the holidays. It can also increase your conversion rate and allow you to analyze consumer behavior and promotions.

    You can use SMS notifications and push notifications in your messages.

    Features

    • You can create and send shoppable emails in minutes.
    • You can target clients that fit a specific profile, like high-value, likely-to-churn customers.
    • There are pre-made templates you can use in this zero-coding marketing solution.

    Shopify Email

    App Name Shopify Email
    Founded In 2020
    Ratings 4
    Categories Marketing and conversion
    Pricing Free to Install

    Shopify Email
    Shopify Email

    This email app you can use to engage with your customers. It’s easy to use and allows you to add your branding to emails you send. It also enables you to send newsletters from your Shopify store.

    Since Shopify makes and uses the app, it offers a user-friendly interface. It features templates for email marketing, including restocking warnings and product announcements.

    As one of the top Shopify apps to increase sales, Shopify Email lets users categorize their contacts. The app automates emails and watches the outcomes of their efforts.

    Features

    • Shopify Email allows you to create newsletters without design or code knowledge.
    • The tool allows users to buy things directly from email links with a few clicks.
    • You can import client lists into Shopify with this app.
    • Shopify’s email app allows you to copy an older email and paste it into a new one.

    HelpCenter | FAQ Chat HelpDesk

    App Name HelpCenter | FAQ Chat HelpDesk
    Founded In 2015
    Ratings 4.7
    Categories Store management
    Pricing Starts from $8/month

    HelpCenter | FAQ Chat Helpdesk
    HelpCenter | FAQ Chat Helpdesk

    HelpCenter is a company that helps eCommerce companies engage with customers more. They do this through Live Chat, Chat Bots, and FAQ generators. You can integrate your orders from Shopify into HelpDesk, and you can easily cancel or refund purchases.

    The HelpCenter can have several features that match your store’s design. This software works well to provide real-time and after-hours client service. With the help of this Shopify app’s feature, you can have higher conversion rates during your holiday season.

    Features

    • HelpCenter supports multiple channels for inquiries, including Facebook, email, and chat.
    • The tool combines several stores and distribution platforms into communication accounts.
    • Their FAQ page has support for different languages and is SEO friendly.

    Gorgias – HelpDesk & Live Chat

    App Name Gorgias – HelpDesk & Live Chat
    Founded In 2017
    Ratings 4.4
    Categories Store management
    Pricing Starts from $10/month

    Gorgias- Helpdesk & Live Chat
    Gorgias- Helpdesk & Live Chat

    Gorgias provides you with services that enhance customer satisfaction and loyalty. It keeps track of customers who use your brand across many different platforms so that you can keep up with them. Gorgias helps you manage your Shopify store, email, Instagram, Live Chat, and Facebook on one dashboard.

    You can duplicate, refund, cancel, or alter purchases with one click through Gorgias’ Shopify integration. You will benefit significantly in holidays as they offer over 80 app integrations. These features make this tool one of the best Shopify tools to increase sales.

    Features

    • You and your staff can handle WISMO demands with automation and self-service tools.
    • The app offers the option to tag any ticket to purchase it automatically.
    • The live chat tool can answer queries immediately regardless of time zone.

    OptiMonk: Website Personalizer

    App Name OptiMonk: Website Personalizer
    Founded In 2015
    Ratings 4.9
    Categories Store design , Marketing and conversion
    Pricing Starts from $39/month

    OptiMonk: Website Personalizer
    OptiMonk: Website Personalizer

    Use OptiMonk to help create an email and SMS list for your Shopify store. It can help stop shopping cart abandonment. You can advertise holiday promotions and can’t-miss discounts to your customers with this app.

    Optimonk is one of the best Shopify tools for sales. The app helps you trigger and target customers and offer automatic discounts. It combines countdown timers and dynamic recommendations from your merchandise to increase conversions.

    Furthermore, you’ll increase your store’s revenue from cross-selling and upselling. You’ll also help customers find the perfect item for their requirements.

    Features

    • This Shopify app can help boost your online business sales by using sticky bars, popups, teasers, and surveys.
    • The OptiMonk shopping quiz popup helps to gather information and direct customers to the right products.

    FSB Free Shipping Bar

    App Name FSB Free Shipping Bar
    Founded In 2019
    Ratings 5
    Categories Store design
    Pricing Free

    FSB Free Shipping Bar
    FSB Free Shipping Bar

    The Free Shipping Bar is a useful Shopify app that allows you to promote free shipping deals on your store. It’s a great way to increase sales during the holiday season. Including this bar on your product pages can encourage customers and store visitors to spend more money.

    This Shopify app lets you create shipping offers based on customer location, device, or segment. You can choose background graphics that match the promotion’s theme or holiday.

    One-click installation, free emojis, and the option to place the bar anywhere on your Shopify site make this app great for boosting sales.

    Features

    • You can set the Shopify app bar to appear only on certain pages.
    • You can immediately see shipping costs and the product’s value because of automated currency exchange.
    • The free shipping bar shows up as possible on all devices.

    Email Popups & Upsell Pop ups

    App Name Email Popups & Upsell Pop ups
    Founded In 2018
    Ratings 5
    Categories Store design , Marketing and conversion
    Pricing Starts from $ 29/month

    Email Popups & Upsell Pop ups
    Email Popups & Upsell Pop ups

    Personizely is a conversion marketing toolkit for Shopify stores. It helps you convert visitors into paying clients with features like exit intent and email popups.

    This app is one of the Shopify apps that increase sales by offering a variety of tactics, including cross-selling and upselling. It also allows you to offer special promotions during the holiday season or free shipping. You can easily integrate and migrate from several different apps.

    Features

    • Personizely helps Shopify e-tailers create newsletters and design effective popups.
    • You can identify and target potential customers by using exit-intent popups.
    • Use Personizely to send special discounts to your newsletter subscribers.

    Conclusion

    Regardless of how big or little your Shopify store or online business may be, it’s crucial to use the Shopify apps that increase sales. These powerful tools can help you gain new customers and increase revenue on a successful website. Take advantage of the holidays to make money from your internet business.

    FAQs

    What is the most profitable product to sell on Shopify?

    The profitable products to sell on Shopify keep changing with the trend and the demand in the market. Some of them are furniture, laptop and mobile covers, face mask, car, and bike accessories, and many other products.

    How do I promote Shopify store sales?

    Some ways to promote Shopify store sales are to optimize the search engine websites, using pay per click ads, add social media ads to attract sales, using email marketing to engage people.

    What is the best form of marketing for holiday?

    Some of the form of marketing for holiday is enabling discount offers, providing gifts, enabling free shipping, etc.

    How can I grow my business during holidays?

    The ways through which business can be grown during holidays include the acceptance of practices like exhibiting at a holiday pop-up market, connecting with customers, launching a holiday promotion/ discount offers, changing the perception in relation to the holiday, etc.