Tag: GoKwik

  • Bridging the Gender Pay Gap in Indian Startups: Why Transparency Matters

    This article has been contributed by Chetna Gogia, Chief Human Resources Officer, GoKwik.

    Women on average are paid about 20% less than men globally, and in India, the gap is estimated at 34%. The vibrant startup ecosystem prides itself on innovation and agility, yet it faces a familiar challenge: the gender pay gap. Brands need to have a solution-oriented approach to ensure fairness. 

    Recent data from the Indian startup sector reveals that while salaries for both genders are rising, men’s salaries grew about 29% versus 22% for women. As roles become more senior, the gap widens: the median salary gap between men and women was recently 46%, and at the top 5% of earners, the gap surged to a staggering 70%. Closing the pay gap is not just a matter of justice – it’s also good business. Research indicates that companies with greater gender diversity tend to outperform those with less diversity, thanks to improved innovation, decision-making, and employee morale​. In fact, firms in the top quartile for gender diversity are 15% more likely to have financial returns above their industry median. 

    For startups striving to scale, tapping the full potential of the talent pool is critical. Pay inequity can dampen morale and lead to talented women seeking opportunities elsewhere, which ultimately hurts a startup’s competitive edge. Addressing these disparities is both an ethical imperative and a strategic necessity.

    The Role of Pay Transparency in Bridging the Gap

    Around the world, organizations are experimenting with policies to bridge the gender pay gap. A standout theme in these global best practices is transparency

    One of the most impactful steps Indian startups can take is to implement pay transparency in some form. Pay transparency means clarity about how pay is determined and, to varying degrees, openness about who earns how much.

    This doesn’t mean every startup must publish all salaries publicly on day one. Transparency exists on a spectrum – even internal transparency (where employees can see the salary ranges or bands for roles) can foster trust and accountability. Studies show that higher pay transparency correlates with smaller gender pay gaps.

    Companies with fully transparent pay practices (including openly sharing individual salaries) have essentially a 0% adjusted pay gap between women and men in the same roles. Even looking at overall (non-adjusted) gaps, organizations with full pay transparency have about a 15% gap, significantly lower than the ~22% gap at firms with no transparency. In fact, full pay transparency can reduce the gender pay gap by over 50%

    The reason is straightforward: when compensation is open, any unjustified disparity stands out and can be questioned. This encourages management to be proactive in fair pay practices. It also empowers women (and all employees) to negotiate based on data, not assumptions, and to seek employers who value fairness.

    However, transparency alone isn’t a silver bullet. It works best alongside broader diversity and inclusion efforts. Even the most transparent company may still show a pay gap if, say, women are primarily in junior roles. That’s why pay transparency should go hand-in-hand with initiatives to mentor and promote women into leadership, create flexible work policies that support career continuity, and train managers to recognize and counteract unconscious bias. The goal is a level playing field where everyone has equal opportunity to rise – and their compensation reflects their contribution, not their gender.


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    So What Next?

    Startups can take action today to move toward pay equity. For instance:

    1. Conduct a Pay Audit: Regularly review pay scales to identify any gender-based discrepancies. Look at median salaries by role and level to spot gaps. We have always been mindful of this at GoKwik, ensuring there is no pay disparity. 
    2. Establish Clear Salary Bands: Create standardized salary ranges for each role and experience level. Ensure these bands are based on market data and are applied consistently, regardless of gender. Share these ranges with your team so everyone knows the framework guiding pay decisions. Another practice we deeply and consistently follow – competence is what we continue to measure compensation on and ensure people get paid for what they bring to the table. 
    3. Promote Pay Transparency Gradually: If full transparency feels too drastic, start by increasing openness in stages. For example, you might first share anonymized salary ranges internally. A process we have been incorporating in GoKwik always. 
    4. Train Managers on Fair Pay Practices: Equip those who make compensation decisions with training on avoiding bias. Simple checklists or tools can help ensure that during hiring, promotions, and raise cycles, decisions are based on merit and market factors, not influenced by gender or other biases. At GoKwik, we ensure this happens, we also continue to motivate our teams to have a good balance of all genders in the team. Our leadership is also comprised of a healthy balance of both genders, further ensuring the value of performance over everything else. 
    5. Encourage an Open Culture: Foster an environment where employees feel safe to discuss compensation concerns or ask how pay is determined. When questions do arise, respond with transparency and a willingness to adjust if something is unfair. 

    Building an Equitable Future

    The conversation is shifting from “Why does the gender pay gap exist?” to “What are we doing about it?”. In the Indian startup ecosystem, known for its innovation and bold thinking, tackling wage disparity should be seen as the next frontier of innovation – innovation in organizational culture and people practices. By learning from global best practices and tailoring them to our local context, we can make meaningful progress. Pay transparency, in particular, offers a practical path forward: it’s a solution that shines a light on inequities so we can address them collaboratively and constructively.

    All have a role to play in this change. The challenge of gender pay equity can be met with the same entrepreneurial spirit that drives startup success. With a balanced perspective, a commitment to neutrality and respect, and a focus on actionable solutions, the Indian startup community can take confident steps toward closing the gender pay gap. The result will be not only a more just workplace for women but a more thriving and innovative ecosystem for everyone.


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  • GoKwik Expands Into International Market With the Acquisition of Shopify App Return Prime

    Return Prime is a worldwide returns management tool in the Shopify ecosystem. GoKwik, an eCommerce enabler, recently announced that it has purchased Return Prime for an undisclosed fee.

    With this acquisition, GoKwik has solidified its position as the world’s premier eCommerce enabler and expanded into the UK, Europe, and the US markets.

    It also paves the way for more brands around the world to take advantage of GoKwik’s suite of solutions and accelerate their growth.

    In What Ways Does Return Prime Function?

    Return Prime is a Bengaluru-based firm that was founded in 2021 by Shashwat Swaroop. It provides a platform that helps brands handle consumer returns and convert them into income opportunities. To facilitate the efficient handling of returns, the platform automates operations such as return logistics, refunds, and replacements.

    Combining the Features of Return Prime

    In more than 170 countries, including important markets like the US, UK, and Australia, Shopify has processed over $1 trillion in lifetime transactions and serves millions of merchants. It is one of the largest eCommerce platforms globally.

    Expanding its product offerings and strengthening its position in the global eCommerce industry, GoKwik will merge Return Prime’s capabilities with its latest purchase. This will allow it to offer online firms a more comprehensive suite of services.

    At Return Prime, the firm has made it easier and more efficient for Shopify eCommerce firms to monetize returns by streamlining the returns process. The co-founder of Return Prime, Shashwat Swaroop, expressed excitement at the possibility of enhancing their product with GoKwik’s capabilities. They plan to add deeper levels of innovation and assist brands in increasing their revenue even more.

    The Commercial Presence of Return Prime

    Currently, Return Prime is said to be home to more than 6000 Shopify brands that are located in more than fifty countries.

    During the next six to twelve months, GoKwik plans to enroll more than ten thousand additional merchants by utilizing the technology provided by Return Prime and the relationships it already has in place to enter new markets.

    The strategic push is anticipated to make a major contribution to the expansion of revenue. GoKwik anticipates that its overall business will rise by a factor of three by the end of this year and by a factor of ten over the following three years.

    Building in India for the rest of the world is inherent in the company’s very being. The direct-to-consumer (D2C) market is thriving, payment systems are of the highest quality, digital infrastructure is advancing, and more people are shopping online than ever before, which has given the firm a significant edge.

    According to Chirag Taneja, Co-Founder and CEO of GoKwik, “The learning curve that we have experienced has prepared us to not only assist brands in India but also scale that knowledge for the purpose of creating solutions on a global scale. This is because we operate in such a diverse market, where every day there is a new perspective on how shoppers function and what they want.”


    Crafting Bharat Released Episode 4 With Chirag Taneja of GoKwik
    Chirag Taneja, Co-Founder and CEO of GoKwik discusses his entrepreneurial journey, E-Commerce trends, GoKwik’s growth story, and venture capital funding.


  • Fourth Episode of Crafting Bharat Podcast Series: A Treasure Trove of Insights into India’s Startup Landscape

    Chirag Taneja, Co-Founder and CEO of GoKwik discusses his entrepreneurial journey, E-Commerce trends, GoKwik’s growth story, and venture capital funding with host Gautam Srinivasan.

    There is no one-size-fits-all formula for startup success, each company’s journey is unique and full of uncertain challenges. The founders behind these successful startups possess an admirable spirit of determination, passion and vision to bring change through innovation. 

    The “Crafting Bharat – A Startup Podcast Series” powered by AWS, and an initiative by NewsReach, in association with VCCircle, unlocks the secrets behind these successful entrepreneurs’ journeys aiming to equip aspiring entrepreneurs and business enthusiasts with invaluable insights. The podcast series is hosted by Gautam Srinivasan, famed for hosting a diverse range of TV and digital programs, currently consulting editor at CNBC (India), CNN-News18, Forbes India, and The Economic Times.

    In the dynamic landscape of India’s startup ecosystem, Chirag Taneja, the Co-Founder and CEO of GoKwik, stands out as a visionary leader driving innovation and reshaping the e-commerce sector. In the debut episode of Crafting Bharat, Taneja shared how he embarked on a challenging entrepreneurial journey that led to the founding of GoKwik. He also talks about building a remote-first company during the pandemic and the future of the e-commerce industry with emerging technologies like GenAI.

    Through the Crafting Bharat Podcast Series, let’s discover the stories of Indian startup founders’ journey of turning dreams into reality and turning challenges into opportunities.

    Segment 1: The Incubator

    Which parts of your original thesis of founding GoKwik panned out and which did not?

    The initial thesis centered around whether India would embrace direct-to-consumer models, mirroring the USA rather than China. Another thesis was targeting the untapped Cash-on-Delivery market globally. Finally, the focus shifted to building a diverse VC-backed business in India, requiring multiple products to foster D2C market growth, embracing a vision yet adaptable strategy.

    Crafting Bharat, Episode 4 With Chirag Taneja, Co-Founder and CEO, GoKwik

    What were the challenges you faced in building a remote-first company?

    GoKwik is a pandemic-born company. By the time we could even think about whether we were going to be remote or in-office, we were already 150 people. We had already crossed the Dunbar Number, the mark where the organization starts to change. I am still not married to the fact that we must build the company remotely, I am married to our overall vision with GoKwik.

    As a founder how did you manage that transition from intuition to data-driven decision-making while GoKwik was exponentially scaling up? How do cloud platforms like AWS make this transition easier? 

    If you see second or third-time founders, they would have done something and would have figured out that this is a problem nobody else is solving, for me, I came from that world and I knew nobody was solving this problem and I didn’t require data to support that it was purely my gut and starting figuring out what is the right way to solve this problem.

    Segment 2: The Accelerator

    You are a big fan of Rahul Dravid. Tell us about his influence on your leadership approach.

    He has stuck to one field and played the long game. I have learned how to take long-term calls which are important for what you’re trying to build and it’s applicable in almost everything. It is okay to be impatient in the short term but your results should yield in the long term.

    What’s your view on this conversation that is happening around work-life balance?

    I am a firm believer that outcomes matter more than the number of hours you have put in, which helps us drive the remote-first company. Simply put, if you’re working in India you shouldn’t be thinking about the work-life balance at the moment especially as a startup founder, as it is our opportunity to build the country and we have a huge responsibility on our shoulders in building the country.

    How do you stop overthinking and overcomplicating and spending bandwidth on things you shouldn’t when starting up?

    From a simplicity point of view, I would say that overthinking does not lead to anything. My view is that if you’re overthinking or if you’re in confusion then act, don’t overthink. The action will tell you whether it’s working or not working instead of spending one month thinking or having excessive strategic discussions.

    Don’t find customers for your products, find products for your customers. What is your view on this?

    It is said that all customers are looking for their problems to be solved rather than buying our solutions or products. Typically, I would say that always the pitch or product discovery calls that you do is to discover what is the real problem you’re trying to solve for your client.

    India’s startup landscape is growing by leaps and bounds, coming forth as one of the most vibrant startup ecosystems on the global stage. Entrepreneur’s unwavering motivation and dedication to building something unique have greatly contributed to shaping India’s startup landscape.

    Stay tuned to the Crafting Bharat Podcast Series as they bring you these inspirational entrepreneurs for insightful and candid discussions with Gautam Srinivasan.


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