Tag: freshdesk

Top 12 Best Help Desk Software You Should Use

The success of any organization relies heavily on customer satisfaction. To enhance customer engagement and satisfaction, it is crucial to promptly respond to and support any customer queries. This is where the help desk comes into play—a suite of software tools designed to provide information and assistance to customers regarding their concerns, complaints, or inquiries about products or services. The help desk serves as a centralized platform, integrating queries from various customer-facing support channels such as live chat, email integration, web contact forms, phone, mobile, and social media.

By employing help desk or support desk software, the time taken by support agents to resolve customer issues is significantly reduced. Instead of sifting through endless emails, voicemails, messages, texts, and posts, the software organizes tickets from different platforms into one easy-to-use system. This organized approach allows support agents to provide above-and-beyond customer service efficiently and effectively.

In this blog post, we will delve into the world of help desk software and explore the top contenders for the title of “Best Help Desk Software.” Whether you are a small business owner looking to provide stellar support or a large enterprise seeking to optimize your customer service infrastructure, this guide will serve as your compass in navigating through the multitude of options available.

How to Choose SaaS Help Desk Software?

It can be difficult to choose the best help desk software for your company when there is a plethora of options available. To help you make your choice, here are some features to consider when making your decision:

Ease of Ticketing: Most importantly, you’ll want to determine whether the process of creating, routing, adjusting and closing tickets is on par with what your business needs and expects. You should be able to create a ticket for a customer and route that ticket to the appropriate team or individual who can best address it. You should also be able to make modifications to the ticket as you gain more information on the customer’s situation. And, once the problem has been fully resolved, you should be able to close the ticket and save it in your records as a resource for future inquiries.
Variety of Channels: You could adopt a separate help desk for each support channel you use, but that would be incredibly inefficient, confusing, and wasteful of funds. Rather, you’ll want to find one software that can support all of your communication channels, including email, social media, SMS messaging, and VoIP.
Self-Service Portal: Some questions are so fundamental that customers waste time contacting your support team for an answer. This is where it’s helpful to have a self-service portal that gives users get quick answers to simple questions. And, a self-service portal doesn’t just help your customers. It can also be used as an internal help desk, offering agents step-by-step guides to complex inquiries that can be easily copied and sent to customers. Rather than spending time rewriting the same troubleshooting steps, your reps will have a canned response ready to go for almost every service request.
App Integrations: Help desk software that can integrate with other apps like scheduling, project management, and internal messaging, is significantly valuable to your organization. Information that’s gained through the help desk should be stored and available on every app that you use. Additionally, all data gained externally should be uploaded to your help desk so that your information is stored in one location.

Best Help Desk SaaS Platforms

Help desk software lets you manage customer queries, faster. Support is always a key to business success, and choosing the right helpdesk solution can turn frustration into happy customers. It leads to better customer satisfaction. It also helps your support team to handle issues, queries, and feedback promptly. Let’s explore the following available support desk solutions.

Freshdesk
Zendesk
Intercom
SpiceWorks
HappyFox
LiveAgent
Zoho Desk
JIRA Service Management
Kustomer
Gorgias
Hiver
Help Scout

Freshdesk

Website	www.freshworks.com/freshdesk
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Small businesses and Online enterprises

FreshDesk is a customer support solution to boost the productivity of your support team. Make your customer happy and satisfied by leveraging the benefits of Freshdesk. Some questions are repetitive and time-consuming, provide FAQs and a knowledge base to customers and empower them to solve their queries.
Bots are assigned to manage the repetitive task and provide the appropriate articles from a knowledge base. Some queries may need discussion with the team. collaborate effectively with the team on any ticket and provide the accurate answer within the specified time.

Its intelligent ticket assignment system assigns the ticket to the agent based on their skill and workload. Also, whenever you make any reply to an open ticket, the software notifies the customer with an email.

Features of FreshDesk

Categorize and prioritize the tickets to the right agent and make the workflow smooth.
Track all the messages from different channels and manage them in one interface.
Agent collision detection to ensure every employee works on the unique ticket.
Its thank you detector prevents reopening the ticket when a customer says thank you.
Assign different customized statuses to the ticket based on their progress.

Pricing Plans

Plan	Yearly Price	Monthly Price
Free	Rs 0	Rs 0
Growth	Rs999/agent/month	Rs1199/agent/month
Pro	Rs3599/agent/month	Rs4299/agent/month
Enterprise	Rs5699/agent/month	Rs6899/agent/month

Click here to get Freshdesk

Zendesk

Website	www.zendesk.com
Rating	4.4/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	All types of businesses and Customer Experience Management

The customer support solution by Zendesk is dedicated to enhancing the experience of both the customer and the support team. Seamless connectivity of multiple channels of communication empowers customers to raise their queries and get help on any communication channel they are comfortable with.

Easy to create a dedicated help center with relevant FAQ questions and a community forum. This help center will significantly reduce the workload on an employee by answering the most asked questions. It helps to reduce the response time so that your customer doesn’t have to wait.

Features of ZenDesk

One workspace to manage queries from any communication channel.
Bots are available to answer basic queries and provide appropriate solutions from the knowledge base.
Make the conversation run fast by assigning the tickets to agents based on their workload and availability.
Automated questions to gather information about the query and push it to the appropriate agent.

Pricing Plans

Plan	Yearly Price	Monthly Price
Suite Team	$49/agent/month	$59/agent/month
Suite Growth	$79/agent/month	$99/agent/month
Suite Professional	$99/agent/month	$125/agent/month
Suite Enterprise	Custom Price	Custom Price

Intercom

Website	www.intercom.com
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Making internet business personal

Intercom is a comprehensive Customer Service solution that offers a smooth customer experience through automation and human support, resulting in higher customer satisfaction and cost reduction.

Intercom provides a customizable design that allows you to align your brand and business needs. It also helps engage customers in-context and encourages action throughout their journey in the Intercom Messenger. The ticketing system enables handling complex customer requests through asynchronous tickets designed for cross-functional collaboration.

Features of Intercom:

The system can quickly generate responses, summarize conversations for other agents, and produce new help articles.
Colleagues can collaborate easily to solve complex problems and customers can track progress in real time.
View all support conversations in a centralized location.
Collaborate effectively with colleagues in real time.
Increase productivity by utilizing live dashboards, reporting, work management tools, and other optimization techniques.

Pricing Plans

Plan	Price
Starter	$74 / month
Pro	Custom Price
Premium	Custom Price

SpiceWorks

Website	www.spiceworks.com
Rating	4.4/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Free customer support software

Spiceworks provides a cloud-based helpdesk solution that efficiently manages IT tickets and tasks. Because your help desk is stored in the cloud, there is no need to be concerned about server procurement, backups, or maintenance.

Using Spiceworks, agents are able to efficiently track IT incidents, respond to tickets, make private comments, and promptly close them. It is possible to create custom fields to track additional information that is relevant to your business. A customizable user portal has been created for employees and customers to track the progress of their tickets.

Spiceworks also offers inventory management functionality, allowing your team to access information about current orders. This helps the staff inform customers if their order will be shipped late.

Features of Spiceworks:

Tickets are assigned to agents automatically and progress is tracked.
Collaborate with your team members by sharing support tickets and resolving issues more efficiently.
You can generate reports and easily view team performance metrics.
Monitor new tickets and determine the time it takes for your initial response.
Customers have the opportunity to share questions and ideas with others on the Spiceworks community forum.

Pricing Plans

Spiceworks is available free of cost for all users.

HappyFox

Website	www.happyfox.com
Rating	4.6/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Mid sized Companies

HappyFox provides a centralized system for managing customer queries and issues from various channels, such as email, live chat, social media, and more. It incorporates a ticketing system that organizes customer requests, allowing support agents to efficiently track, prioritize, and resolve issues.

Happyfox is loaded with amazing ticketing features that make the task of resolving the ticket much easier. Prioritize the unresponded tickets in the list and ensure timely replies to make customers happy. SLA (service level agreement) is easy to create for your agents to ensure a timely reply and other objectives by setting targets.

SLA will help to maintain a consistent workflow with targets such as time to first response, time to reach, changing status, and many more conditions. The robust dashboard of Happyfox gives a quick insight into agent activity reports, performance reports, and inflow reports.

Features of Happyfox

Classification of tickets into predefined categories.
Solve the customer ticket through collaboration with a team.
pre-fill the required and essential information in the ticket with the ticket templates.
SLA works during office hours only.

Pricing Plans

Plan	Yearly Price	Monthly Price
Mighty	$29/agent/month	$39/agent/month
Fantastic	$49/agent/month	$59/agent/month
Enterprise	$69/agent/month	$79/agent/month
Enterprise Plus	$89/agent/month	$99/agent/month

LiveAgent

Website	www.liveagent.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Customer Interaction

LiveAgent is a robust and versatile help desk software that empowers businesses to deliver exceptional customer support across multiple channels. It is a comprehensive customer service platform that integrates various communication channels into one centralized system, allowing organizations to effectively manage and respond to customer queries.

It empowers your support agent with its never-ending features. Omnichannel ticketing, SLA management, and custom fields are just a small portion of the features provided by this software.

It is Fully-focused software that caters to the needs of businesses in terms of providing the best support to its customers. The interface is easy to use and most of the things are customizable.

Features of LiveAgent

Enjoy flexibility with a cloud-based call centre feature.
200+ other tool integration and 130+ ticketing features.
Agent ranking feature to monitor the efficiency of agents, customers can easily rate the service provided by the agent.
Audit log that keeps a record of every activity undertaken by the agent.

Pricing Plans

Plan	Yearly Price	Monthly Price
Small Business	$9/agent/month	$15/agent/month
Medium Business	$29/agent/month	$35/agent/month
Large Business	$49/agent/month	$59/agent/month
Free	$0/agent/month	$0/agent/month

Try LiveAgent For Free

Zoho Desk

Website	www.zoho.com/desk
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Growing Companies

Zoho Desk is a customer service software that delivers its services to help your support team and manage the queries of customers in a much more efficient way. The insightful dashboard of Zoho Desk gives proper insight into ticket traffic and customers’ happiness rating. By monitoring and analyzing the charts on the dashboard, you can easily predict the performance of your support team.

With Zoho Desk, users can easily make custom changes to various aspects of the system. They have the ability to rename tabs, create new departments, customize email templates, define business hours, and establish help folders, all of which contribute to a personalized and efficient support environment.

Features of Zoho Desk

Automatic assignment of support tickets to the right person in the right department to fast forward the process of solving a customer’s problem.
Smooth integration with the other Zoho software.
Workflow automation in ticketing whenever any new ticket meets certain conditions.
Manage all your brands in a company with separate help articles and FAQs, and integrate everything using one software in one interface.

Pricing Plans

Plan	Yearly Price	Monthly Price
Standard	Rs 800/user/month	Rs 1300/user/month
Professional	Rs 1400/user/month	Rs 2100/user/month
Enterprise	Rs 2400/user/month	Rs 3200/user/month

Try Zoho Desk Now

JIRA Service Management

Website	www.atlassian.com/software/jira/service-management
Rating	4.5/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Atlassian customer and flexible ITSM

Jira Service Management, formerly recognized as Jira Service Desk, is an IT service management solution that leverages the renowned Jira platform. The Jira Service Management was introduced in 2013 by Atlassian that delivers its customer support services to businesses. In the year 2020 Jira service management was launched and merged Jira service desk into it. Now Jira Service Management has features of a service desk along with the additional capabilities of ITSM.

Ticketing, SLA, knowledge base, and help widgets are the common features, on top of that it provides more IT business-centric support. It is focused on delivering the best software for IT service management.

Features of Jira Service Desk

Empower the business team, Dev, and IT ops to deliver a smooth customer service experience.
Categorize the queries based on their department.
Focused support solution.
Dedicated templates to streamline legal, HR, Facilities, and General service management.

Pricing Plans

Plan	Yearly Price	Monthly Price
Free	$0	$0
Standard	$600/agent/year	$21/agent/month
Premium	$1,400/agent/year	$47/agent/month
Enterprise	Custom Price	Custom Price

Kustomer

Website	www.kustomer.com
Rating	4.5/5
Free Trial	Available
Platform Supported	Web
Best For	Omnichannel messaging and small companies

Kustomer is a customer service software solution that offers varieties of features in this domain. Connect with customers and solve their problems on any channel. The task of managing customer interaction is much easier with a timeline view. All the previous interaction is placed in chronological order to deliver the best customer experience.

AI chatbot is available to reduce the workload from support staff and knowledge base to answer the FAQs. Have a quick insight into the performance of your team and individual agents with the robust dashboard of Jira.

Features of Kustomer

Direct integration with social media such as Instagram, Facebook, WhatsApp, and Twitter for instant replies to messages and comments.
Actionable data insights like order details, status, and more to serve the customer quickly.
Natural language processing detects the customer’s intent and suggests shortcuts to agents.
AI to automate repetitive manual work.

Pricing Plans

Plan	Price
Enterprise	$89 per month / per user
Ultimate	$139 per month / per user

Gorgias

Website	www.gorgias.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Ecommerce business

Gorgias is e-commerce-focused support software that helps to solve e-commerce-related problems. Communicate with the customer and solve their query by having all your customer data in front of your screen. Manage the orders, refunds, subscriptions, and many things without switching to different tabs.

As an e-commerce-centric software, it fetches your e-commerce data from your e-commerce platforms like Shopify, Magento, or big commerce and integrates it with the helpdesk. Alignment of all the previous conversations from different channels at the same interface will help you to know the customer’s perspective more efficiently.

Features of Gorgias

80+ integration options are available to increase the software capabilities.
Each ticket is categorized properly based on the channel it comes from, Like email, live chat, social media, SMS, or voice.
Automatic response to common questions like order tracking, refund status, and cancellation.
Gauge customer satisfaction with feedback and rating.

Pricing Plans

Plan	Yearly Price	Monthly Price
Starter	Only available for monthly subscription	$10/month
Basic	$50/month	$60/month
Pro	$300/month	$360/month
Advanced	$750/month	$900/month
Enterprise	Custom Price	Custom Price

Try Gorgias Now

Hiver

Website	Hiverhq.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Google Workspace

Hiver is the first Gmail-based helpdesk that makes it unique from any helpdesk software. It brings simplicity to your business and promotes human-to-human conversation by eliminating chatbots. Focused on providing the user with the best problem-solving experience, it leverages the power of Gmail and its features.

Since live chat is used widely by customers to ask questions, Hiver has integrated it into Gmail to maintain a seamless workflow. Agents do not need to switch between tools to solve problems. Team collaboration is made easier with features like transcript sharing. It helps other agents know the chat history and context of the problem.

Features of Hiver

Top-notch email management without logging in separately.
Monitor the workload on agents in real time and redistribute it in a single click.
Empower your agents to solve the query of customers anywhere, anytime through the Hiver iOS and Android app.
Get help from any specific agents utilizing the feature @mention.
Harvey bot prevents the conversation from reopening by identifying a response like “Thank you”.

Pricing Plans

Plan	Yearly Price	Monthly Price
Lite	Rs800/user/month	Rs1100/user/month
Pro	Rs2200/user/month	Rs2800/user/month
Elite	Rs3300/user/month	Rs4000/user/month

Help Scout

Website	www.helpscout.com
Rating	4.7/5
Free Trial	Available
Platform Supported	Web, Android, iPhone/iPad
Best For	Emails and Live Chats for Growing Companies

Help Scout helps to provide support to your customers by utilizing its intuitive interface and features. Loaded with all the primary and essential features, it also offers some additional functionalities like instant notification on the browser, custom CSS, custom domain, article suggestions, and much more.

Providing customers with the best support experience is the primary focus of any help desk software, this tool offers all the essential features to hook the customer throughout the problem-solving journey. It suggests the knowledge base articles to users based on the page URL. In simple words, it offers all the features you need to provide the best customer experience.

Features of Help Scout

iOS and Android apps to manage queries on the go.
Search and insert the knowledge base article link without leaving the chat screen.
Organize your inbox and assign different tasks to different teams in their inbox.
Chat when your team is online and provide other options when they are not.

Pricing Plans

Plan	Yearly Price	Monthly Price
Standard	$20/user/month	$25/user/month
Plus	$40/user/month	$50/user/month
Pro	$65/user/month	Annual only

Try Help Scout Now

Conclusion

Effectively managing customer support is always a challenging task. However, with the assistance of a cloud-based helpdesk solution, achieving customer satisfaction becomes more attainable. In today’s market, numerous tools are available, making it overwhelming to find the right one. Instead of being swayed solely by the features of different tools, it is essential to focus on their functionalities and determine if they align with your specific needs.

To gain insights into a tool’s performance, reading user reviews and evaluating real-life scenarios can be immensely helpful. Additionally, taking advantage of free trials offered by vendors allows you to experience the tool firsthand before making a final decision. By following this approach, you can carefully select the perfect tool that suits your requirements and embark on a successful customer support journey.

FAQs

What is support desk software?

Support desk software is a software product that customer service and IT teams use to serve employees or customers. Its core functions are to help service teams systematically manage support requests, provide self-service options, track and report performance and more.

What are the best Support Desk Softwares?

The following are the Best Support Desk Software

Freshdesk
Zendesk
HappyFox
Intercom
SpiceWorks
LiveAgent
Zoho Desk
Jira Service Desk
Kustomer
Gorgias
Hiver
Help Scout

What are the benefits of Support desk software?

You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, improve overall customer experience Customize and rebrand to suit your business.

Who can you Support Desk Software?

Support Desk Software can be used by both big organisations as well as small firms. Support Desk Software helps you to manage customers in one place and Manage your customers in one place.

July 11, 2023

12 Best Customer Experience Management Software In 2023

In today’s competitive business landscape, providing exceptional customer experiences has become a key differentiator for companies looking to stand out from the crowd. With the rise of digital channels, it’s becoming increasingly important for businesses to leverage technology to manage and improve customer experiences. That’s where Customer Experience Management (CEM) software comes in.

Customer experience management refers to collecting, organizing, and tracking customer feedback (both negative and positive). It is necessary to ensure your customer gets a smooth and flawless experience while using your service. Customer experience management software does this job. Different approaches are adopted depending on the type of customer.

The software that provides tools to handle CEM strategies. By leveraging the data extracted from other software (such as ERP and CRM), CEMS helps paint an overall picture of customers’ purchasing patterns, preferences, feedback, etc.

In this blog, we’ll take a closer look at some of the best CEM software solutions on the market. We’ll explore their features, benefits, and pricing, to help you make an informed decision about which one is right for your business. So, lets dive in to discover the best CEM software to help you deliver exceptional customer experiences.

Why Should You Use Customer Experience Management Tools?

Before researching top customer experience management platforms, you should know about the use cases of CEM tools and when to use them.

CRM Software Market Revenues Worldwide from 2015 to 2025

Assigning Teams or Divisions Focusing on Customer Retention

Allocating resources to perform any task is both time and effort-consuming. So deriving conclusions from customers’ previous experiences helps in achieving the objective of customer retention. CEMS can fulfil this requirement and assist in forming the right team.

Marketing

It’s possible to expand influence on social media platforms using management software.

Word of Mouth Publicity

Seen as one of the oldest publicity mechanisms, satisfied customers can create a ripple effect by encouraging others to use your business’s product or service. One happy user refers you to the other, and the chain continues. CRMS can help you get that satisfied customer.

If you are starting a new business here are some tips for How to Make Customers Loyal?

Popular Customer Experience Management Tools

Freshdesk
Khoros
Totango
Appcues
Yotpo
WalkMe
Zoho CRM Plus
Ask Nicely NPS Software
Userfeel
Bitrix24
Zendesk
Genesys PureCloud

Freshdesk

Website	www.freshworks.com/freshdesk/
Rating	4.5/5
Free Trial	NA
Platforms Supported	Web, Android, iPhone/iPad

Freshdesk is a cloud-based help desk software that provides businesses with a range of tools and solutions to manage customer support inquiries and improve the overall customer experience.

It helps in Customer Experience Management by providing businesses with a cloud-based help desk software that streamlines customer support operations and improves the overall customer experience. With features such as ticket management, collaboration tools, automation, and advanced reporting and analytics, Freshdesk enables businesses to efficiently manage customer inquiries, resolve issues in a timely manner, and track key metrics related to their customer support operations. This helps businesses to identify areas for improvement and make data-driven decisions to improve the overall customer experience, ultimately leading to increased customer satisfaction and loyalty.

Pricing

Plan	Yearly Price
Free	₹0
Growth	₹999/agent/month
Pro	₹3,599/agent/month
Enterprise	₹5,699/agent/month

Try Freshdesk for Free

Khoros

Website	Khoros.com
Rating	4.2/5
Free Trial	NA
Platforms Supported	Web, Android, iPhone/iPad

Khoros (previously Lithium) is a customer engagement platform that provides a range of tools and solutions to help businesses manage their online communities, social media accounts, and customer interactions. The platform is designed to help businesses create more meaningful and personalized customer experiences across a variety of channels, including social media, messaging, and online communities.

It is a solution meant to manage customer interaction via social media while broadening one’s online presence at the same time. A prominent feature of the software is the option to create virtual communities. Apart from this, there are several response/listening solutions, and the users can easily promote their products and services with the help of brand influencers.

Pricing

Not provided by vendor. Please contact Khoros directly for pricing information.

Totango

Website	www.totango.com
Rating	4.0/5
Free Trial	Available
Platforms Supported	Web, iPhone/iPad

Totango is a customer success platform that helps businesses optimize their customer journeys and improve customer retention. The platform uses data and analytics to help businesses understand their customers’ behavior and preferences, and provides insights to help businesses deliver personalized and relevant customer experiences.

The platform, now also available as enterprise-grade software, permits the generation of reports and views from customer data. Some of the parameters used by the software are account management information, product usage statistics, and business context. All of this helps in sending targeted messages to the customers. A notification system named ‘Intercom’ allows the user to get the client status through real-time data. The creation of custom segments can assist in coming up with marketing campaigns and monitoring their performance at the same time.

Pricing

Plan	Yearly Price
Community	Free
Starter	Annual contract starting at $249/month
Growth	Annual contract starting at $1,099/month
Enterprise	Custom Price

Appcues

Website	www.appcues.com
Rating	4.8/5
Free Trial	Available
Platforms Supported	Web, iPhone/iPad

Appcues is a user engagement platform that helps businesses create and deliver personalized in-app experiences. The platform is designed to help businesses improve user retention, increase customer engagement, and drive conversions by delivering relevant and personalized experiences to their users.

A point-and-click editor makes the software popular in the CEM segment. Any user not familiar with the process of ‘onboarding’ can formulate product introductions and welcome messages with minimal effort. The software provides the ability to make ‘product tours’ that bridge the interaction between businesses and prospective buyers using language and name as parameters. The software user has complete control over the product tour. If onboarding is not your cup of tea, use Appcues to break this notion!

In addition, Appcues provides a range of integrations with popular CRM and marketing automation tools, such as Salesforce and HubSpot, to help businesses streamline their user engagement efforts and improve efficiency.

Pricing

Plan	Yearly Price
Essentials	$249/month
Growth	$879/month
Enterprise	Custom Price

Success Story of Observe.AI – Voice AI for Customer Care

With all the buzz about the modern technology with AI and VR that seem to betaking the world by surprise one after another, it has become imperative forcompanies to keep up with these trends and make the most of it. To sufficientlyprovide a solution to this, Akash Singh, Sharath Keshava Narayana,…

StartupTalkyVidhi Punamiya

Yotpo

Website	www.yotpo.com
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web

A content marketing platform developed as a plug-and-play social review app, Yotpo is meant for customer retention and generating new market segments with ease. It helps businesses generate and leverage customer reviews and other user-generated content (UGC) to drive growth and improve customer experiences. The capability of keeping track of each customer who inquires about a good or service or accesses the database is of great use. It aids in usage pattern generation to develop marketing campaigns. Software users can also produce product reviews that assist in sales generation. The application of USP is the capability of capturing user-generated content on Instagram, which helps in user conversion.

Pricing

Plan	Yearly Price
Essential	Free
Growth	Starting at $19/month
Premium	Custom Price

WalkMe

Website	www.walkme.com
Rating	4.4/5
Free Trial	Not Available
Platforms Supported	Web, Android, iPhone/iPad

A customer engagement platform that makes navigating across websites and new software simple, WalkMe is a cloud-based solution rich with features. It includes notification bars and pop-up balloons. First-time visitors to your website can know which actions to prioritize while navigating through this CEM solution. The ‘Shoutouts’ feature of WalkMe notifies visitors about important messages, which helps to promote services and changes.

The platform is designed to help businesses create interactive and engaging experiences that guide users through complex workflows and processes, driving user satisfaction and business outcomes.

Pricing

They offer custom pricing plans. Please contact WalkMe for pricing details.

Zoho CRM Plus

Website	www.zoho.com/crm/crmplus/
Rating	4.4/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Zoho CRM Plus is a customer relationship management (CRM) software suite that provides businesses with a range of tools to manage their customer interactions and improve their overall customer experience. The platform is designed to help businesses streamline their sales, marketing, and customer service processes, and to provide a seamless, personalized experience for their customers across all touchpoints.

It allows you to teach people on the phone, via live chat, email, social media, and even in person to help businesses provide personalized and responsive support to their customers. Also, there is visitor tracking and email – analytics, which you can use to see what your customer is watching. It can help you to close the deal with them.

Pricing

Plan	Monthly Price
Standard	$50/user/month
Professional	$80/user/month
Enterprise	$120/user/month

Try Zoho CRM Plus For Free

Ask Nicely NPS Software

Website	www.asknicely.com/nps-software
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

AskNicely - top customer experience software — AskNicely Homepage

Ask Nicely is a Net Promoter Score (NPS) software platform designed to help businesses measure and improve their customer satisfaction levels. The platform provides businesses with a range of tools to gather customer feedback, analyze the results, and take action to improve their overall customer experience.

It gives you real-time customer feedback based on their experience and purchase. It automatically mails a set of a questionnaire consisting of two questions that the customers can answer quickly. It will help you to understand customer feedback, unsatisfied customers and their problems, online reviews, etc.

Pricing

They offer custom pricing plans. Please contact Ask Nicely for pricing details.

Userfeel

Website	www.userfeel.com
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Userfeel is a user testing platform designed to help businesses improve their website and app user experience. The platform allows businesses to gather feedback from real users through video and audio recordings, as well as written feedback.

Consisting of more than 150,000 qualified testers in 40 speaking languages, it is an easy app to test the usability of the websites and apps.

The app gives a great feature which is videos of actual customers expressing their thoughts about your company, from which you can access a lot of feedback.

Pricing

Pay-As-You-Go Plan	Pricing Per Session
60 minute unmoderated with your tester	$30
60 minute moderated with your tester	$60
20 minute unmoderated with Userfeel panel	$60
40 minute unmoderated/moderated with Userfeel panel	$120
60 minute unmoderated/moderated with Userfeel panel	$180

Bitrix24

Website	www.bitrix24.in
Rating	4.1/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Bitrix24 is a customer relationship management (CRM) and project management platform designed to help businesses manage their customer interactions, projects, and workflows. The platform includes a range of tools for communication, collaboration, and automation, making it a popular choice for small and medium-sized businesses.

It is used by 10 million businesses worldwide, it is one of the best apps for free customer experience and customer relationship management platforms.

It is another customer experience management platform that provides unlimited leads, deals, contacts, companies, quotes, invoices, and appointment scheduling. It also comes with email marketing and telephony. It is available in 18 different languages.

Pricing

Plan	Yearly Price
Free	Rs.0
Basic	Rs. 3,490/month
Standard	Rs. 6,990/month
Professional	Rs. 13,990/month

Zendesk

Website	www.zendesk.com
Rating	4.4/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Zendesk is a cloud-based customer service software company that provides a variety of tools and solutions for businesses to manage and improve their customer support operations. Zendesk helps in Customer Experience Management by providing businesses with tools and solutions to improve their customer support operations. It offers multichannel support, efficient ticket management, automation, analytics, and CRM capabilities to ensure that businesses can provide a seamless and effective customer experience. This, in turn, helps businesses to increase customer satisfaction and loyalty, and ultimately drive business growth.

It is used by small dorm rooms to established companies, Zendesk has a name. It builds a help desk, call centre, and live chat software for better customer relationships. It has customers in 160 countries and territories.

Pricing

Plan	Yearly Price
Team	US$ 19/user/month
Growth	US$ 49/user/month
Professional	US$ 99/user/month

Genesys PureCloud

Website	www.genesys.com
Rating	4.3/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Genesys - Best customer experience management platform — Genesys Homepage

Genesys PureCloud is a cloud-based contact center and customer experience solution. It is designed to help businesses of all sizes to manage customer interactions across multiple channels, including voice, email, chat, and social media.

Progressive IT and contact base operations that prefer rapid delivery use Genesys PureCloud. It is an in-one cloud contact centre solution. It provides 24/7 online support. It helps to manage and understand a smooth customer journey through all communication, voice, chat, email and text messages, and more.

The boom in CEM or CMX means more options to choose from. Even though the company’s motto is still “connecting people, process, and technology,” the variety of customer management tools suggests that there is something for every business needs!

How to Setup Call Flows with Genesys PureCloud

Pricing

Plan	Monthly Price
Genesys Cloud CX 1 – Voice	$75 monthly USD
Genesys Cloud CX 2 – Digital	$90 monthly USD
Genesys Cloud CX 2 – Digital + Voice	$110 monthly USD
Genesys Cloud CX 3 – Digital + WEM	$130 monthly USD
Genesys Cloud CX 3 – Digital + WEM + Voice	$150 monthly USD

Conclusion

Statista predicts customer relationship management software will generate $69.13 billion in revenue in 2022. By 2027, the market volume will reach $120.30 billion, representing an annual growth rate of 11.72% (CAGR 2022-2027).

There are many Customer Experience Management (CEM) software solutions available in the market today, each with its own set of features and capabilities. When selecting the best CEM software for your business, it’s important to consider your specific needs and requirements, as well as your budget. The suitable CEM software for your business will improve your and your customers’ relationship. It ensures your customer gets a smooth and flawless experience while using your service. Customer satisfaction and retention are crucial for business growth.

FAQs

What is Customer Experience Management?

Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.

What is the difference between CRM and CEM?

While CEM is about creating the best customer experience, CRM is about managing relationships while focusing on maximizing revenues. CRM is a tool geared to manage and analyze customer information, while CEM is a tool geared to enable and enhance customer interactions.

Why is CEM important?

CEM is important because it blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer-centricity.

Which is the best customer experience management software?

Zoho CRM, Zendesk, WalkMe, Yotpo, and Totango are some of the best customer experience management software.

April 5, 2023

10 Best Call Center Software for Small Businesses 2023

Exceptional customer service is paramount for any business to thrive, and the same is true for small businesses also. It is one of the most critical components to achieving growth and success. Call center software can help you manage customer inquiries and enhance customer satisfaction. Without proper call center software, you’ll always struggle to keep your customers happy and satisfied.

Investing in call center software can help you meet these growing expectations and stand out from your competitors. Features such as automatic call routing, call recording, and real-time analytics can improve your customer service, increase efficiency, and ultimately boost your bottom line.

But with so many options available, finding the right call center software can be a daunting task. That’s why in this article, we have provided the list of the best call center software that is pocket-friendly and best suits your needs. So don’t let your small business fall behind – take advantage of the benefits of call center software today.

What Is Call Center Software?
Difference Between Call Center Software and Contact Center Software
List of Best Call Center Software
CallHippo
Aircall
Channels
Nextiva
Convoso
Zendesk talk
RingCentral
Freshdesk
Net2Phone
Cloudtalk

What Is Call Center Software?

Call center software is a type of software that is designed to help businesses manage their incoming and outgoing customer phone calls efficiently. Call center software typically includes a range of features that enable agents to handle customer inquiries, complaints, and support requests quickly and effectively.

The key features of call center software include automatic call distribution, which helps to route incoming calls to the right agents based on factors such as skill level or availability.

Other features such as call recording, call monitoring, and call analytics, enable supervisors to track agent performance and identify areas for improvement. It also allows callers to interact with a computerized system and be directed to the appropriate agent or department based on their needs.

Difference Between Call Center Software and Contact Center Software

Both software names can be used interchangeably to represent the software that provides customer service. But there is some minor difference between this two software. Below are a few points that differentiate call center software from contact center software.

Contact center software is omnichannel in nature, which means users can connect with the customer care representative via a different mode of communication. This can be a voice call, email, live chat, SMS, and social media messaging. While on the other hand Call center software provides interaction via voice calls only.
Call center software provides some additional features like interactive voice response, call recording, call monitoring, call analytics, and call routing. It becomes easier to transfer calls to different agents when you use call center software.
Call center software is mainly used by telemarketing companies or companies who want to promote their products or services. While contact center software is used by the service-based company to resolve customer queries and provide the proper solutions.

A survey of top preferred channels used by customers looking for customer support as of 2020 data

List of Best Call Center Software

Call center software typically includes features such as automatic call distribution, interactive voice response systems, call recording, analytics, and reporting tools. These solutions can be tailored to meet the specific needs of businesses.

CallHippo

Rating	4.3/5
Website	www.callhippo.com

CallHippo is a telephony service provider that provides you with a virtual phone system that allows you to communicate with your customers over the internet. It is trusted by leading companies such as Amazon, Wipro, Byjus, Shopify, and more. The system includes features such as call routing, call recording, voicemail, IVR, call conferencing, and more.

You can set up virtual phone numbers in various countries, which can be used to make and receive calls. It helps you to establish a local presence in different regions without having to physically operate there. CallHippo also integrates with various CRM systems and enables businesses to manage their customer interactions more efficiently.

Features of CallHippo

The platform is accessible through a web browser or mobile app, which makes it easy for teams to stay connected on the go.
AI-based call routing feature helps to route the call via the best telephony provider to give the best customer experience.
It automatically switches your number to the country-specific number to increase credibility and trust.
It provides insights into each conversation that happens with the customers.
The call queuing feature allows customers to wait until the next customer care representative receives the call.

Pros

Live chat customer support
Reasonable pricing
Easy-to-use UI
Wide range of CRM and other integration
Knowledge base articles and blogs
Robust analytics and reporting
A free trial is available

Cons

Call recording has a separate cost in the bronze plan
The per-minute charge for outgoing calls

Pricing

Plan	Pricing
Basic	Free
Bronze	$20/user/month
Silver	$30/user/month
Platinum	$50/user/month

Aircall

Rating	4.3/5
Website	www.aircall.io

Aircall is a call center software to make, receive, and manage phone calls from anywhere, using a web or mobile app. It supports multiple phone numbers, to empower small businesses to easily manage their communications across different channels. Trusted by more than 15,000+ companies, it is consistently delivering top-notch service to its users.

By using Aircall, you can enhance your customer service, improve your response times, and streamline your communications. This can help you save time and money while improving overall productivity and customer satisfaction. Additionally, it provides affordable pricing plans and excellent customer support to make it an ideal choice for small businesses looking for a reliable and cost-effective phone system solution.

Features of Aircall

Power dialer feature that boosts the speed of calling in one click.
It provides brief information about the ongoing conversation before forwarding the call to the next agent using the warm transfer feature.
Customizable voicemail greetings and the ability to send voicemail messages directly to email.
Businesses can record calls for training purposes or to ensure compliance with industry regulations.
You can set up call queues to handle high volumes of incoming calls and ensure that no call goes unanswered.

Pros

International numbers in 100+ countries
User-friendly interface
Integration with popular CRM, e-commerce, and helpdesk software
Knowledge base articles
Wide option for support
A free trial is available

Cons

Call routing to mobile is a little bit clunky
Poor customer support

Pricing

Plan	Pricing
Essential	$30/user/month
Professional	$50/user/month
Custom	Contact sales

Channels

Rating	4.5/5
Website	www.channels.app

Channels is an affordable and user-friendly call center software solution that can help small businesses streamline their customer service operations. It empowers you with the ability to track important metrics such as call volume, wait time, and call duration. You can make data-driven decisions that can help improve customer service.

With Channels, you can easily set up and customize your call center to suit your specific needs. The software integrates with popular business tools such as Salesforce, HubSpot, and Zendesk. This makes it easy to manage customer interactions across multiple channels.

Features of Channels

It provides insights into the customer details whenever you receive any calls from customers.
You can record all incoming and outgoing calls, which can be used for quality assurance and training purposes.
It allows callers to navigate through a menu of options using their phone’s keypad which reduces call wait time.
Easy to customize the call button on the website to empower users to call with one click.
Unlimited outbound calling to US and Canada at no additional cost.

Pros

The first phone number is free
7-day free trial
Intuitive interface
Live chat support
The mobile app is available
Chrome extension is available

Cons

Limited call history storage
No ticketing system

Pricing

Plan	Per Month Pricing	Per Year Pricing
Plus	$29/month	$24/month
Advanced	$75/month	$62/month

Nextiva

Rating	4.4/5
Website	www.nextiva.com

Nextiva is a communication solution designed to streamline call management. Small businesses benefit from Nextiva Call Center Software in several ways. Firstly, it helps them handle high volumes of incoming calls efficiently, which can improve customer satisfaction and reduce wait times. The software provides valuable insights through advanced reporting.

You can analyze call data and make informed decisions to improve customer service. One of the main advantages of Nextiva Call Center is its flexibility. It allows small businesses to scale up or down their call center operations as needed. It is user-friendly and requires no specialized training or IT support to get started.

Features of Nextiva

Screen pop-up is enriched with valuable customer insights based on past interactions when anyone calls you.
It holds callers in a queue until the next available agent is ready to take their call.
IVR feature that guides callers to the information or service they need, without the need for human intervention.
Smart call routing feature that routes incoming calls to the most appropriate agent or department based on predefined rules.
The platform is easily accessible via web and mobile devices to manage call center operations.

Pros

Automatic call distribution
Built-in CRM
Robust call analytics
Customer Satisfaction survey
Easy-to-use interface
Smart call routing

Cons

Limited to inbound calling

Pricing

Plan	Per Month Pricing	Annual Pricing
Business Communication Essential	$30.95/user/month	$27.71/user/month
Business Communication Professional	$35.95/user/month	$25.46/user/month
Business Communication Enterprise	$45.95/user/month	$32.96/user/month

Convoso

Rating	4.6/5
Website	www.convoso.com

Convoso is designed to help small businesses improve their sales and marketing operations. It offers a range of features such as predictive dialing, automated lead distribution, call recording, and real-time analytics. It helps businesses streamline their outbound calling efforts and increase productivity.

When you use this tool, you can efficiently manage your outbound call campaigns, automate repetitive tasks, and improve call quality by recording and analyzing customer interactions. The software also provides real-time reporting and analytics to help businesses track performance and make data-driven decisions.

Features of Convoso

Preview dialer feature that allows agents to view a preview of customer information before reaching out.
It helps to streamline the inbound calling workflow by transferring calls to the best-suited agents with the feature of a predictive dialer.
The voice broadcasting feature allows you to promote your new product or service to your leads efficiently.
You can create automated responses that allow the virtual agent to interact with customers without the need for a live agent.
You can monitor live calls and provide feedback to agents through a whisper feature that only the agent can hear.

Pros

Live chat support
Automated call distribution
Customizable dashboard
Powerful reporting
Easy-to-use interface
Demo is available

Cons

Pricing is not disclosed

Pricing

Contact Sales

Zendesk talk

Rating	4.3/5
Website	www.zendesk.com

Zendesk Talk is a valuable tool for small businesses looking to improve their customer service and support over the phone. Its user-friendly interface, robust features, and integration capabilities make it an excellent choice for businesses.

The main benefit of Zendesk Talk for small businesses is that it enables them to provide personalized and efficient support to their customers. The software comes with features like call routing and automatic call distribution, which ensure that calls are directed to the right agent with the appropriate skills and knowledge. This helps small businesses save time and resources, as they can avoid transferring calls or putting customers on hold for extended periods.

Features of Zendesk talk

It allows adding a call button on the website and app so that customers can contact you without any effort.
It seamlessly integrates with other Zendesk products.
You can set a maximum waiting time for your callers and allow them to request a callback.
Real-time analytics to measure the success and performance of your team.
You can monitor calls in real-time and record conversations with customers.
Calls are automatically directed to the right agent with the appropriate skills and knowledge to handle the customer’s issue.

Pros

90+ telephony providers
Live chat support
Simple and intuitive interface
Customer Satisfaction Survey
A free trial is available
Smart integration with other Zendesk products

Cons

The call transfer process is cumbersome
Slow update

Pricing

Plan	Per Month Pricing	Per Year Pricing
Suite Team	$59/agent/month	$49/agent/month
Suite Growth	$99/agent/month	$79/agent/month
Suite Professional	$125/agent/month	$99/agent/month
Suite Enterprise	$199/agent/month	$150/agent/month

RingCentral

Rating	3.9/5
Website	www.ringcentral.com

RingCentral software is a way small businesses can streamline their communication processes. It enhances customer service and increases productivity. With its flexible and scalable solution, RingCentral is a cost-effective and reliable choice for small businesses looking to improve their inbound and outbound calling capabilities.

The all-in-one plan of RingCentral includes messaging, video, and phone also known as RingCentral MVP. It also provides a separate plan only for the phone facility but pricing is not disclosed.

However, RingCentral’s outbound calling feature enables small businesses to make calls to customers or prospects using their business phone number, even when they are working remotely. This ensures that calls are made from a professional phone line, which helps to build trust and credibility with customers.

Features of RingCentral

Give insights into your call activity, such as call volume and call duration, to help you optimize your communication strategy.
It helps to route calls to the appropriate team member or department based on the rules you set up.
You can record inbound and outbound calls for training purposes or to keep a record of important conversations.
IVR feature to reduce the workload on your employee by answering repetitive queries via recorded voice.
It allows you to send and receive text messages from your business phone number.

Pros

Easy to set up
Device-independent
Built-in analytics
Multilingual IVR
Live chat support
A free trial is available

Cons

Price is not disclosed for phone only plan
Some users reported call drops sometimes
Poor customer service

Pricing

Plan	Per Month Pricing	Per Year Pricing
Essential	$32.99/user/month	$19.99/user/month
Standard	$40.99/user/month	$27.99/user/month
Premium	$47.99/user/month	$34.99/user/month
Ultimate	$62.99/user/month	$49.99/user/month

Freshdesk

Rating	4.0/5
Website	www.freshdesk.com

Freshdesk is a customer support software that includes a call center feature to help businesses manage their incoming and outgoing calls. With Freshdesk, small businesses can set up a virtual phone system. It allows them to route calls to different departments or agents. You can also record calls for quality assurance, and create custom IVR menus to provide callers with self-service options.

Freshdesk’s pricing plans are affordable for small businesses which makes it a cost-effective solution for managing customer support operations. Freshdesk is loaded with all the features which basic call software provides, plus some additional useful features.

Features of Freshdesk

Call masking feature that hides your existing phone number with a different phone number.
Multi-level IVR that allows customers for self-service and helps to route the call to the right agents and department.
It helps you to connect with your customer on the go using the robust mobile app.
Customers will know their position in the queue while contacting the representative.
Call block feature blocks spam calls based on their location.
It can effectively distribute the call queue load to provide satisfaction to customers.

Pros

Numbers available for 90+ countries
Live chat support
Seamless integration with other Freshworks products
Live call monitoring
Service level monitoring
Warm transfer feature

Cons

Call flows are not too customizable

Pricing

Plan	Per Month Pricing	Per Year Pricing
Free	Rs0/user/month	Rs0/user/month
Growth	Rs1199/user/month	Rs999/user/month
Pro	Rs3399/user/month	Rs2799/user/month
Enterprise	Rs5999/user/month	Rs4999/user/month

Net2Phone

Rating	4.6/5
Website	www.net2phone.com

The Net2phone uses VoIP technology, which means that calls are transmitted over the internet rather than traditional phone lines. This can significantly reduce long-distance and international calling costs. It is easy to set up and doesn’t require any hardware or software installation.

The system can be accessed from anywhere with an internet connection. This makes it an ideal solution for small businesses that don’t have the resources or expertise to manage their own call center. Net2phone also offers advanced features such as speech recognition and artificial intelligence, which can help businesses improve their customer service.

Features of Net2Phone

Provides seamless integration with other tools such as Slack, Zapier, Microsoft Teams, Salesforce, and more.
The auto attendant feature routes the call automatically to the right agents and departments.
You can easily create a welcome menu to greet your customers and provide a great experience.
It blocks spam calls to save your agents time and effort.
Gamification feature that helps to motivate the agents by providing badges and recognition based on their performance.

Pros

Chrome extension is available
Unlimited international calling in 40+ countries
A free trial is available
Advanced reporting and analytics
The mobile app is available
API integration

Cons

Poor setup and training process
Steep learning curve

Pricing

Plan	Pricing
Office	$24.99/user/month
Office Pro	$26.99/user/month
Office Power	$29.99/user/month

Cloudtalk

Rating	4.3/5
Website	www.cloudtalk.io

CloudTalk is a flexible and scalable solution for the calling needs of businesses. It allows you to make and receive calls from anywhere, using any device connected to the internet. You can easily handle high volumes of calls by placing them in a queue and notifying users when it’s their turn to take the call.‌‌

You can configure the platform to meet your specific calling requirements, such as setting up call forwarding, voicemail, and call recording. As a business, you can easily add or remove users as needed, without having to worry about managing hardware or software installations. All this makes Cloudtalk an ideal solution for businesses with fluctuating call volumes or those that are growing quickly.

Features of Cloudtalk

Provides local numbers in more than 160 countries for international calling.
The toll-free number benefits your customers to call you at no cost or nominal cost.
3-way calling feature to allow any third person to join a call when required.
Automated outbound caller id that hides your agent’s private number and provides a country-specific local number.
Group ring feature that rings the phone of all agents so that no calls get answered.

Pros

The mobile app is available
Call monitoring
Live chat support
A free trial is available
Workflow automation
Unlimited history logging

Cons

Free inbound calling is not available when you choose certain high-cost country numbers.

Pricing

Plan	Pricing
Starter	$25/user/month
Essential	$30/user/month
Expert	$50/user/month
Custom	Contact Sales

Conclusion

As companies continue to prioritize customer experience, the demand for efficient call center software is only expected to grow. Call center software providers are continually innovating and improving their offerings. This makes it easier for businesses to implement and benefit from the latest advancements in technology.

In short, call center software has become an indispensable tool for modern businesses looking to enhance their customer service and drive growth. So choose the right tool from the above-mentioned tools and give thrust to your business.

FAQs

What is the best call center software?

Some of the best call center software are Cloudtalk, CallHippo, Aircall, Channels, Nextiva, Convoso, Zendesk Talk, RingCentral, Freshdesk, and Net2Phone.

What CRM tools are used in a call center?

CRM tools in call centers stand for the tools used by call centers to enhance their customer experience in order to increase their efficiency. Some of the common CRM tools used are Salesmate, Pipedrive, Freshworks, etc.

What is the difference between a call center and CRM?

Call center software helps companies to enable the service of sending, managing, and tracking messages/calls to their customers. On the other hand, CRM helps businesses to keep a digital record of their customer interaction. Call center software is used in managing the flow of business and CRM helps in improving customer relations.

March 24, 2023

Best Startups of the Decade 2010-2020
The mindset of the people has changed from, over the decade, as now people want to be the boss of their own and don’t want to restrict themselves in the walls of 9-to-5 jobs. This decade brought a hit of entrepreneurs and their startups with amazing ideas and execution, that has helped people and has changed the ways, for people living their lives.

15 Best Startups of the Decade (2010-2020)

Here are the 15 best startups in 2010s which have changed the market of the Indian entrepreneurship-
1. Swiggy
2. Paytm
3. Oyo Rooms
4. Redbus
5. Ola
6. Zivame
7. BigBasket
8. Byju’s
9. Firstcry
10. Freshdesk
11. Limeroad
12. Shopclues
13. Pepperfry
14. Snapdeal
15. Hike
Successful startups of the decade

Swiggy

Founded: 2014

Swiggy Logo | Best Startups of the Decade

The idea of ordering food online at the start of the decade was an idea that most of the people didn’t think upon but soon the thought changed with the arrival of food-delivering apps like Swiggy.

Launched in 2014, Swiggy is known as the largest and most valuable food ordering and delivering the platform in India, currently operating in more than 100 cities across India. Online food delivery platform, Swiggy, has launched its third series of television commercials and digital campaign, that are reflective of new-age India and its changing culinary culture. Swiggy tagline is “Swiggy karo, phir jo chahe Karo!”

Paytm

Founded: 2019

Paytm Logo | Best Startups of the Decade

Go cashless has been the motto of 2019 and the public is taking it quite effectively. The wave of online transactions hit India in 2010 when Paytm was launched. PAYTM is an e-commerce system, based in Noida, Uttar Pradesh. It is available in 11 Indian languages and offers online use-cases as mobile recharges, utility, bill, payments, travel, movies, and events booking, in-store payments at grocery stores, fruits and vegetable shops, restaurants, parking, tolls, pharmacies, etc.

Oyo Rooms

Founded: 2013

OYO Logo | Best Startups of the Decade

Whenever it comes to book rooms for a vacation, weekend or a party, the one-stop shop is OYO. Founded in 2013, by Ritesh Agarwal, OYO Rooms is an Indian hotel chain and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces at cheap prices. It is currently UAE, Nepal, China, Brazil, UK, Philippines, Arabia, Sri Lanka, etc.

List of Top Rental Startups in India | Exhaustive Llist 2020

Startups based on rental apps (for handheld devices and computers) provideservices to people for leasing cars, bikes, rooms, homes or heavy equipment.Rental startups are built to facilitate a way for people to experience something without the need of owning it. One can thus think of driving that…

StartupTalkyVidhi Punamiya

Redbus

Founded: 2006

RedBus Logo | Best Startups of the Decade

Finding bus seats can be quite hectic and without a good seat, going to a long ride can be hectic. So, to save the hassle, one can always go for redbus. An online app company, the user can look up to for buses and book tickets accordingly and get confirmed tickets, without struggling for tickets on the way. Redbus was founded by Phanindra Sama, Charan Padmaraju and Sudhakar Pasupunuri in 2006, however, it became famous after 2010 when Indian people were getting introduced to mobile internet.

Ola

Founded: 2010

Ola Logo | Best Startups of the Decade

Traveling was made much easier and better by OLA, which was founded in 2010 by Bhavish Agarwal. Now, it’s one of the largest cab services in India, with over 250,000 cabs and rickshaws in the app running over 85 Indian cities. The company is expanding its reach everyday. As of 2020, it has expanded its services to UK, Australia, and New Zealand.

Zivame

Founded: 2011

Zivame Logo | Best Startups of the Decade

Zivame is an e-retail lingerie brand for women, founded in 2011 by Richa Kar, to empower women to buy lingerie freely without feeling embarrassed as of in normal offline shops, which is generally filled by men. Meaning of Zivame is ‘radiant me’. It has also been known for showing diversity as it has no age -limit. It sells shapewear, sleepwear, and activewear through both online and offline stores.

Zivame Success Story – Founders, Business Model, Challenges and more

Zivame is an online lingerie retailer with hundreds of designs for Indian women founded by Richa Kar. Know about its business model, revenue and more.

StartupTalkySarika Anand

BigBasket

Founded: 2009

Bigbasket Logo | Best Startups of the Decade

Who would have thought in 2000s that we would be ordering groceries online? This thought also came into fruition in 2009 by Abhinav Choudhari, Hari Menon and Vipul Parekh. Now, BigBasket is an online food and grocery store that delivers personal and household needs right to customer’s doorstep. As of 2020, BigBasket is available in almost all the cities of India. Shah Rukh Khan is brand ambassador of BigBasket and bigbasket tagline is “I’m bigbasketeer, Are you?”

Byju’s

Founded: 2011

Bigbasket Logo | Best Startups of the Decade

The Bangalore based educational technology platform Byju’s is an online tutoring and coaching firm that was started in the year 2011 and runs on a freemium model. The main aim of Byju’s is to provide coaching through online video lectures for students of class 1 to class 12 and also for people who prepare for competitive exams like IIT – JEE, NEET, CAT, GRE, and GMAT.

Byjus- the Learning app was launched in the year 2015 by Byju Raveendran and since then it has been a huge success. It is used by more than 15 million students all over the world and has 900000 paid subscribers. The app helps the students to learn on their own rather than the traditional culture of spoon-feeding.

Firstcry

Founded: 2010

Firstcry Logo | Best Startups of the Decade

It is an overwhelming feeling for the new parents to buy all the goods for the baby or the newborn. Firstcry was started to fulfill that demand in 2010, by Supam Maheswari, when he couldn’t find quality toys for his new-born daughter. Now, firstcry sells baby products like diapers, cribs, clothes, nursery items, etc. It has become a popular website for buying baby products from online and offline stores.

Freshdesk

Founded: 2010

Freshdesk Logo | Best Startups of the Decade

Cloud-based software is the need of every brand to store all the data of the consumer. But back in the starting days of the decade, there were very few companies dealing with cloud-based software.

One of the most popular company was Freshdesk ( now known as Freshworks), which was launched in 2010. It was started by former ZOHO employees Girish Mathrubootham and Shanmugam Krishnasamy, who teamed up to create better software to help enterprises do after-sales support more effectively. The founder Girish Mathrubootham, is also a mentor and a key figure in the Chennai startup ecosystem.

Freshdesk’s customers in India include Saavn, Decathlon, Grofers, Lenskart, Oyo Rooms, Byju’s, and Goibibo.

Limeroad

Founded: 2012

Limeroad Logo | Best Startups of the Decade

Fashion has always found its way in women’s shelf, one of India’s most popular online boutique is Limeroad. It was founded in 2012 by Suchi Mukherjee and Ankush Mehra. It is known for being specialized in clothing and accessories for men, women or kids. The online store also allows the users to create their look on a virtual scrapbook by using the brand’s products and also allows users to earn from the scrapbook they create and then, they can use the points on the purchase, at the time of checkout.

Shopclues

Founded: 2011

Shopclues Logo | Best Startups of the Decade

Another big brand which started in 2011, was Shopclues. It was founded Sanjay Sethi, along with former wall street analyst Sandeep Agarwal. Both the founders returned from California, decided to go into a new venture. The company has over 6 lakh merchants and 2.8 crore products on its platform serving over 32,000 pin codes across the country. Although, the company didn’t do well in the market, Sandeep Agarwal did inspire many youngsters to get into entrepreneurship through his journey.

Top Entrepreneurs in India | Successful Indian Entrepreneurs [2019 Exhaustive List]

India is now rapidly moving towards startup culture. People are choosingentrepreneurship over 9 to 5 jobs. However, not everyone succeed in theirentrepreneurial journey. A survey has found that 11% of Indian population areengaged in “early-stage entrepreneurial activities”. However, only 5% ofpo…

StartupTalkyLakshya Singh

Pepperfry

Founded: 2012

Pepperfry Logo | Best Startups of the Decade

Buying furniture online? That was a dream of people in 2000s! But that dream was completed by Ambareesh Murty in 2012. He teamed up with Ashish Shah, one of the former head of eBay Motors in India and the Philippines and launched Pepperfry. It is a dealer of the best quality furniture and delivers it at the doorstep of the buyer. It has soon gained immense popularity in the country.

Snapdeal

Founded: 2010

Snapdeal Logo | Best Startups of the Decade

With the tagline of “unbox Zindagi’, Snapdeal managed to be a home favorite for varieties of goods ranging from home, fashion, electricals, sports, etc. It sells over 3 crores (30 million) products across 800+ diverse categories from over 1,25,000 regional, national and international brands and retailers and a reach of 6,000 towns and cities across the country. Although this ecommerce venture didn’t do as good as others like Flipkart or Amazon, it was still a big success in the early years of this decade.

Hike

Founded: 2012

Hike Logo | Best Startups of the Decade

Once a very popular youth app for messaging, Hike messenger has left an interesting mark on the market. It was founded by Kavin Bharti Mittal. The hike is a cross-platform instant messaging, voice over IP, social media and peer to peer file sharing app, launched on 12 December 2012.

Conclusion

These startups are known to be change force in the world of startups in the decade and are known to inspire many other startups. 2010s is probably the most revolutionary decade in the entrepreneurship world. However, we hope this decade brings more innovation to lives.

FAQs

When was OYO founded?

OYO was founded in the Year 2013.

What companies started in 2010?

Some of the top companies founded in 2010 are:
- Firstcry
- Paytm
- Ola
- Freshdesk/Freshworks
- Snapdeal
When was BigBasket founded?

BigBasket was founded in the Year 2011.

When was Byju’s founded?

Byju’s was founded in the Year 2011.

When was Swiggy founded?

Swiggy was founded in the Year 2014.
May 26, 2022