Tag: Find location

  • How to Analyse the Location for Your Business?

    The location of your business determines how much money you will save while running the business. Depending on the type of business you have, you need to figure out a number of things that directly impact your pocket. Analyzing the location that suits your business needs is one of the important factors that every business owner should consider.

    Here is a detailed and to-the-point article to help you to decide the best location for your business. So, without further ado let’s get started.

    Factors Affecting Business Location

    There are many factors that can influence your business location decision, and the success of your business depends on each decision you make. So despite talking about so many influential things, the three major factors that influence the business location are

    • Proximity to labour
    • Proximity to consumers
    • Proximity to raw materials

    Proximity to labour refers to how close your business is to having the skilled workers you want in your business. For example, some companies want so many labourers to work in their firm and to fulfil this requirement they set up their plant near a location where they can get skilled labours at a cheaper rate.

    The most prominent example of this is Bengaluru, where most of the IT companies are headquarters. IT companies choose Bengaluru because they easily get a relevant skilled workforce to work with them. Companies do not need to take care of the accommodation for the employees if they are local. The same is true for the IT hub in California.

    Similarly, proximity to consumers is for businesses that want to position themselves closer to their target customers. Proximity to materials for businesses that require extensive raw materials to use in their firm. The closer your business is to your requirement the more money you will save and earn while running the business.

    Nature of Your Business: Retail, Manufacturing and Service-Based

    Just like a doctor who recommends various tests and after analysing the test report, prescribes the medicine. Similarly, you also need to know your business in-depth, and based on the requirement of your business, choose the location. The first thing which should be recognized is the nature of your business.

    So to analyse the best location for your business we have categorised the business into three types based on its nature and evaluate each business with three parameters of proximity to labour, consumer, and material.

    Location for Retail Business

    If your business is a kind of Retail business then it needs to be closer to its consumers. The priority of this kind of business is to supply all the essential goods to consumers in a feasible way. You can find a relevant crowd for your business by analysing the people around your desired business location and identifying their needs. If their daily requirement supports what you sell, then that location is good for you.

    For the retail category, the area should be crowded and busy. If that area is suitable for your business then it might be suitable for other retailers also, hence you can see your competition nearby. Proximity to labour and proximity to material doesn’t play an important role for this kind of business but proximity to its consumer is the most important aspect.

    For example, restaurants and cafes need to be situated near a busy area where there is a sufficient crowd.

    Location for Manufacturing Business

    Proximity to raw materials is the most critical factor for manufacturing businesses as it saves a lot of money and time in transportation and storage. Manufacturing businesses may also be located near the place where they get skilled labour at a cheaper rate. This is the reason, most manufacturers build their plants outside the town and cities.

    In India, most of the manufacturing businesses like iron and steel plants are situated in the state of Jharkhand, West Bengal, Odisha, and Chhattisgarh in the cities like Jamshedpur, Bokaro, Bhilai, Rourkela, etc. The reason is simple, easy accessibility to raw materials and labour. Proximity to customers is not the most influential factor for such kind of business.

    Location for Service-Based Business

    Service-based business is not material-intensive hence it doesn’t need to be set up outside the city and towns. You will find restaurants, cafes, schools, colleges, carpenter shops, etc within your city. Location may vary depending on the service your business provides, for example, if you are a videographer you don’t need to think much about your location but if you are a restaurant owner then location is very important.
    The location of the service-based business should be closer to its customers, the other two factors (labour and material) don’t have that much influence.

    Impact of the Internet: eCommerce Business

    The Internet has changed the way of doing business. Today, so many businesses have their existence just because of the internet. One of the most well-known examples is the Ecommerce business.

    The target customers for this business are not limited to any particular region rather the seller can sell their product to anyone across the country. The market is open and possibilities are limitless. Location doesn’t matter a lot for such kind of business as it can be operated from anywhere.

    Demographics and Purchasing Power of Customers

    Every business owner should be aware of the demographics of their audience, and businesses should be near their potential customers. A successful business knows, who is the target customer and what they like to consume.

    The revenue you generate will depend on the customers visiting your store and their purchasing power. If people in an area have more purchasing power then they consume more goods and more services.

    Therefore, having an idea of the demographics and purchasing power of your potential customers around your business location would be beneficial for your business.

    The Demand for Products and Services

    What will happen when you open a non-veg restaurant in an area where everyone is vegetarian? Of course, this will affect your sales and therefore your revenue.

    There must be demand for the product or service you sell at your desired business location. This aspect should be considered as it affects the overall sales volume. Demand determines the price you can charge for the product, if demand is high you can charge more and if demand is low then you have to charge low.

    Conclusion

    It becomes very important to choose the best location for your business as it has the potential to affect your business revenue in the long run. So take your time to analyse the location of your business and consider all the points mentioned above.‌‌

    When you are just starting out, be smart and secure the place to operate your business. Also, keep in mind that your location may vary depending on the type of business and industry you are in.

    FAQs

    How to choose the right business location?

    Consider the following factors before choosing the best business location

    • Competition
    • Demographics
    • Foot traffic
    • Infrastructure
    • Overhead costs

    Is Location plays an important role in the success of your business?

    Yes, location plays an important role in business development and profit-making as it directly influences the condition and environment of your business.

    What kind of location would be best for your business?

    The key to finding and choosing a good location is to evaluate factors such as footfall, labour and raw material availability as it will increase the number of customers and lower the cost of functioning.

    What are the factors that affect the business?

    The following are the factors that can affect the business

    • Proximity to labour
    • Proximity to consumers
    • Proximity to raw materials
  • How to Setup a Call Centre Business? | Steps to Follow

    With the world economy shifting its focus to the service sector, call centres have become a very important and inevitable endeavour in the business world. As lucrative as it may sound, it is not an easy task to set up a call centre business. It requires a lot of planning, visualisation and promptness in executing these plans. This article will give a layout of how to go about starting a call centre business.

    Steps to Follow for Setting up a Call Centre

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    Steps to Follow for Setting up a Call Centre

    Setting up a call centre requires a great amount of research, planning, technology, and proper execution. The following are the basic steps one needs to follow when setting up a call centre business:

    Size of Call Centre Market Worldwide in 2020 With a Forecast in 2027
    Size of Call Centre Market Worldwide in 2020 With a Forecast in 2027

    Deciding the Type of Setup

    There are different ways to go about setting up a business. Hence, it is of utmost importance to have a clear idea of the nitty-gritty of the business that is being established. In the case of call centre businesses, there are two types – On-site call centres and Virtual call centres. As the name rightly conveys, an on-site call centre functions from a physical office which is ideal for a big team with high compliance and strong security requirements. On the other hand, virtual call centres operate remotely with most of the client interaction happening through the internet. While this is less expensive, it is important to use the right tools to avoid its flip sides adversely affecting the business.

    The right fit for a call centre business will depend on a lot of factors including the number of employees being hired, clients, their requirements, nature of the data handled, the kind of assistance that needs to be provided and so on. Based on the basic decision made, further variations of the call centre have to be finalised.

    Identifying the Main Focus

    Narrowing down the vision and goals of any business is important considering the number of details that are dependent on this decision. The nature of the service that is being provided and the industry on which the call centre will be focusing have to be decided beforehand. A call centre, depending on its focus may be the one that cold calls the clients with offers or might be focused on resolving customer issues.

    The call centres that take up incoming calls and focus on customer complaint resolution are called inbound call centres. On the other hand, the call centres that are run by a sales team to sell their offers and products are called outbound call centres. So, the next step is to decide whether you want to focus on the inbound or outbound call centres.

    Setting a Framework

    Having a framework is necessary to streamline the business operations along the lines of its larger goals and visions before the business is set up. The framework should include a clear layout of how many people should be employed, the processes that have to be implemented, operations that have to be handled and the bifurcation of the costs involved amongst other things.


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    Finding Location

    This is the most important part of setting up a call centre business wherein there are a lot of legal and geographical aspects that need to be considered. Countries like India and the Philippines are largely prioritised for setting up call centre businesses due to their low wages, suitable corporate laws and low setup costs. However, offshoring call centre business to foreign countries only for the sake of financial benefits can be a risky affair, if one is not completely aware of the ways in which things work in different countries.

    Handling the Paperwork

    The hassle caused by the amount of documentation to set up a call centre can be tiring. It is important to steer clear of any issues that are associated with it. Before starting any business for that matter, it is essential to talk to a lawyer and stay in touch with the local government to ensure that the paperwork is updated and clear. If the call centre business is being offshored, extra paperwork is inevitable. Relevant professional help has to be taken so as to cater to the needs of foreign legal documentation and procedures.

    Making a Budget

    A call centre business calls for specific expenses catering to the focus and goals of the company which needs to be carefully managed. The business will have to spend on call centre equipment, websites, marketing, infrastructure, salaries etc. If the budget for each of these expenses is not laid down properly, it can lead to unnecessary spending. What constitutes the right budget will depend purely on the nature of the respective call centre business. Hence, deciding on a realistic budget is very important in the case of setting up a call centre business just as in the case of other businesses.


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    Building a Strong Team

    No matter how good the business idea is, the human resource that guides the idea into perfection is the crucial part of it. Hence, who and how you hire is a very important detail. Depending on the nature, size and requirements of the call centre business, there should be a precise layout on the number of employees to be hired. A virtual call centre has the additional advantage of being able to hire talents from any part of the world without housing and immigration becoming a problem.

    Building a strong team is not just about hiring people, but also about having the right mix of talents and clarity in the nature of standards that the entire process of hiring needs to be kept in mind. The team-building process doesn’t end here, they have to be trained appropriately to carry out the specific tasks of the respective business. For this, relevant training and development programmes have to be organised every now and then to ensure better productivity.

    Global Call Centre Share by Different Segments
    Global Call Centre Share by Different Segments

    Using the Right Tools

    The correct usage of relevant tools is the smart way of doing business when it comes to running a call centre business. Some of the common tools that any call centre business needs to have are the Business Phone System as a basic phone system cannot handle the heavy traffic of phone calls that comes its way. Another important tool that would be handy is a CRM System (Customer Relationship Management System) which will help you store customer records and access them whenever necessary. A CRM will help the call centre handle a large amount of data and contacts in a single button.

    A call centre business not only has to communicate with their clients but also with their team. In order to facilitate this communication, an Internal Communication System has to be established as well. Software like Zendesk, CloudTalk, and more are excellent options that are being used by virtual call centres these days.

    Conclusion

    Setting up a call centre business can be really profitable but it is not an easy task. It requires a lot of planning and financial discipline. As far as this business is concerned, outsourcing call centres to other countries is a common practice. In that case, utmost attention has to be given to the legal aspects of that particular country. Having a clear focus, hiring the right people and using the right tools can help the call centre business establish itself in the most successful manner.

    FAQs

    What types of companies have call centres?

    The following business industries use call centres to improve their efficiency and promote customer satisfaction:

    • Financial Services
    • Healthcare Services
    • Consulting Services
    • Automobile Mechanics
    • Utility Providers

    What are the 3 types of call centres?

    The 3 types of call centres are:

    • Inbound call centres
    • Outbound call centres
    • Virtual call centres

    What skills are needed for a call centre?

    A call centre agent should have the following skills:

    • Good verbal communication skills
    • Good listening skills
    • Patience
    • Empathy
    • Problem-solving skills
    • Understanding of the products or services being offered