Tag: Employee Upskilling

  • Upskilling for Women in the Technology Sector in an Era of AI

    The article is contributed by Minal Sonawane – Software Test Solution Architect, AFour Technologies.

    As businesses build back after the disruptions of the pandemic, there is considerable interest in transforming work structures to be more robust and more dynamic than they were before. Precisely, businesses are endeavoring to build more equitable workplaces for women, who have historically been excluded from advancing as much as their male peers. As AI enters and alters business processes in myriad ways, upskilling will emerge as a crucial tool in addressing gender inequality in the tech space. Here, we briefly examine how this can come about.

    Gender Disparity in Tech

    Research consistently shows that diverse teams perform better, have higher satisfaction rates, and stay on longer. And yet, industries like manufacturing or IT remain heavily male-dominated. According to a joint study by LinkedIn and the World Economic Forum, women make up only 25% of the STEM (Science, Technology, Engineering, and Math) workforce. Moreover, only 22% of artificial intelligence (AI) professionals and 12% of machine-learning (ML) experts are women. Even if they have the same qualifications, men frequently reach executive positions faster than women in the workplace. Many companies also hesitate to help women earn senior tech positions because of preconceived notions about their skills or assumptions about marriage and family coming first for women.

    These issues were exacerbated when Covid-19 struck, and everyone was forced to stay at home. As primary caregivers, the duty of looking after children during the lockdown fell mainly on women, many of whom had to deal with burnout owing to the difficulty of balancing work commitments with family obligations. In particular, a 2021 Women@Work study by Deloitte revealed that 83% of women in tech had an increase in workload along with household duties, while only 38% felt that their organization had given them adequate support. Overall, a recent Citigroup study concluded that about 44 million people would lose their jobs due to the pandemic, of which 31 million would be women – a highly concerning disparity.

    With the advent of AI into everyday business tasks, the respective roles of humans and machines are undergoing significant shifts. Routine tasks are being delegated to software, while advanced skills like machine learning and deep learning are highly demanded. Partly because of the educational gaps between the genders (traditionally, boys are encouraged to take up science while girls are pushed towards the arts and domestic studies) and partly because of male-centric preferences at work, it is women who mostly hold the administrative, clerical and routine job positions that are now being routed to AI. Moreover, there are no clear pathways to help women transition from these routine jobs and towards more complex and lucrative ones related to tech and its applications. As a result, they either end up quitting the workforce or staying on in low-paying jobs that do not let them reach their potential.

    Upskilling as an Equalizer

    Online learning has expanded considerably since the pandemic, which means that accessing high-quality educational content and insight from experts is easier than ever. Upskilling through online courses allows employees to stay up-to-date on rapidly evolving tech trends and pick up valuable new skills from scratch. For women employees, upskilling safeguards them against redundancy and helps them become more valuable assets in terms of the ideas and creative approaches they can bring to the table. In particular, online learning allows them to pick up skills at their own pace and at affordable rates, which is a boon for women juggling household duties and/or those in less lucrative jobs. This way, they can aim for positions that men have traditionally occupied and come into their own as creative contributors.

    Upskilling, indeed, makes employees of all genders more effective and for an emerging and nuanced field like AI, one needs as many talented team members as possible. It is thus in the company’s interest to offer AI-related upskilling opportunities, from online learning pathways to live projects to shadowing opportunities with senior experts. In particular, leaders should invest in training programmes for women in tech with special technical courses and mentorship from senior women leaders. There should also be exceptional support for women compelled to take time off during the pandemic so that dedicated workers can feel like they are valued regardless of their setbacks.


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    The Way Forward

    It is still early days in the “AI-fication” of industries, and effective intervention on a company’s part can go a long way toward reversing gender disparity trends. Comprehensive upskilling opportunities and career transition pathways can help women pick up the skills they may have been traditionally denied and contribute side-by-side with male peers. Companies have already seen the efficacy of flexible work models and should invest in similarly inflexible growth models that help employees – especially women – move upwards into tech roles where talent and interest count for more than background or work history. Thoughtful efforts in this regard will help redress gender disparity and exclusion at work, not just post-pandemic but for all time.

  • Effective Ways to Reboot Your Career After a Break

    This article is contributed By Nishant Agarwal, Founder of Proctur

    Taking a break from a career can have several reasons ranging from personal to professional. Apart from working for a job and earning a salary, a person can obviously have other passions to pursue, maternity/paternity leave to take, or simply have the urge to improve oneself for a job switch. And truth be spoken, it is absolutely fine to take a break from a career. However, resuming work after a hiatus can be challenging because of various factors such as lack of relevant skill sets, inability to keep up to speed with the demands of the industry, difficulty in orienting your state of mind immediately to the working space, etc.

    As the world is witnessing the emergence of Startups, MSMEs, freelance jobs, there is actually no dearth of opportunities if one starts searching at the right place and persists on upgrading their skills. Read more to learn the effective ways to reboot your career after a break.

    Upskilling is Unavoidable
    Work on Your Soft Skills
    Create a Professional Network
    Try Your hands at Short Term Projects
    Conclusion

    Upskilling is Unavoidable

    The working environment across the globe has become a highly dynamic space, with the demand for technology related skills taking a front seat in order to stay relevant. The need to adapt to such advancements for a person who wants to restart their career is more than it was ever required. Upskilling would make a person more desirable in the eyes of a recruiter as they would be part of the workforce, which would help close the skill gap emerging within the organization. Moreover, having additional and pertinent skills in one’s quiver would not only serve as a testament of their relevance but also secure a satisfactory salary. Up-skilling would also have a massive impact on their personality and self-confidence.

    Assess the skills that have become relevant in the industry that you want to enter and accordingly begin your learning through a course or talking to a mentor. Finding people who can help you with important insights about any industry is just a touch away on LinkedIn. Having a professional guide, you through your relaunch journey can make you feel comfortable with what the job might entail and also expedite the entire process.

    The onset of Covid 19 has led to the digital transformation of every field. And that is why the most important aptitude that everyone needs to learn, irrespective of the industries they want to enter, is digital upskilling. Digital skills such as awareness about information technology, social media, web development, digital business analytics, digital design and data visualization, digital marketing, data science, etc. are the most in demand.

    Work on Your Soft Skills

    Before dwelling into why soft skills are important for restarting your career, it is imperative to understand what soft skills are. It is an umbrella term to represent various aptitudes such as adaptability, emotional intelligence, listening skills, mindfulness, motivation, teamwork, leadership skills, work ethics, etc. In a world that is becoming more and more automated, the significance of possessing appropriate soft skills cannot be stressed more.

    Possessing a proper set of soft skills can make you stand out as it will definitely help a person who does not have immediate past experience to strike a chord with the recruiter. In a fast-paced world, it is not only the technical skills that find importance but how a particular individual is to work with also matters to a large extent.

    Although technology driven machines play a major role in handling work, they cannot manifest soft skills that bind an organization together. Luminaries like Warren Buffet also consider “integrity” to be the success mantra of a long-standing organization. In a technologically advanced world, the recruiters tend to observe if the applicants are flexible enough to shift gears, manage uncertainties, adapt to the team’s needs, handle different responsibilities, etc. This is why people who are more open minded, agile, creative and flexible stand a higher likelihood of getting recruited.

    Create a Professional Network

    Having a widespread and strong professional network can work wonders for people wanting to restart their careers. Talking to working professionals can provide you with a lot of pertinent trade information; create a bond by exchange of ideas and help in reassessing your qualifications.

    Just a simple conversation with the right individual may lead to opening doors to newer opportunities or provide you with much needed professional advice which will enable you to become more competent. Talking to new people on a regular basis, will also help you get out of your comfort zone and build invaluable social skills. This will charge your self-confidence which is a must after a long hiatus.

    Observing the accounts and assessing the accreditations of people who are currently working will help you take further actions towards adding the necessary certifications and skills. It is a way to gain information about how the industry operates at the present time.

    Try Your hands at Short Term Projects

    Dabbling with short term projects and freelance jobs will give you a chance to find the skills that are required and polish them, and at the same time make money. It is basically a way to either explore new jobs or better your already existing skills. Since, someone who wants to restart their career already has some experience; therefore, getting hired for a short-term project would not be difficult as well. This is an effective way to refine one’s skills before entering a long-term opportunity and gives a major boost up to confidence.

    Conclusion

    What we have discussed above is an ideal plan of action that one must practise when deciding to make a come-back after hiatus. It is important to keep in mind that it will be a process before one gets comfortable after a break and not an overnight assimilation to the environment. Therefore, have a steady learning process and do not quit!

  • Different Ways to Offer a Perfect Work-life Balance to Your Employees

    The Article is contributed By Sanchit Malik, Co-founder & CEO of Paz care

    We’ve often hear people complain about how it is so hard to maintain a proper work life balance while they work. Many times, it becomes impossible to take out time for ourselves because there are deadlines to meet. For some people, work ends in the evening and they get to utilize their time however they want. But for some people, their work takes up almost their whole day and sometimes eats up their weekends too! This practice of dragging and pushing the boundaries between personal and professional life should be abandoned. To maintain one’s sanity and to promote a healthy lifestyle, work and personal life shouldn’t be mixed but should always be parallel.

    Ways to Offer a Perfect Work-life Balance

    Healthy Lifestyle
    Enhancing Employee Skillset
    Flexible Working Hours
    Time Management
    Proper Communication
    Conclusion

    Healthy Lifestyle

    Often the employers are indirectly at fault for the unhealthy lifestyle and shrinking work-life balance of employees. It can significantly be reduced if everybody starts giving more importance to their health and personal well being. It works both ways as the employer and the employee, both need to focus on their physical and mental health. Work-life balance helps not only the employees but also their respective families as it brings with it a scope of personal growth and development too. There should be a very prominent boundary to achieve the same.

    Employers play a crucial role in promoting a healthy balance and lifestyle choices of their employees. Some approaches towards taking care of the employees should be taken into consideration and acted upon. Modelling boundaries between work and home is essential so that the employees do not feel obligated to be available in the after hours. Inculcating the habit of spending quality time with family or pursuing a hobby should be encouraged. Additionally, employers should promote or devise strategies to bring in creative activities. They could partner with a company to provide creative workshops or classes for their employees. This will keep the staff engaged and occupied with something other than their deadlines!

    It is not humanly possible to know each and everything about the employees and their needs, so the employers can start by taking an anonymous survey to help understand their work force better. It could be held quarterly or after every six months to ensure the policies are operational and feasible. Because of changing requirements of people, it becomes important to ensure that the purpose is being fulfilled. In this case, ensuring that the work-life balance is not compromised upon. It will not only help the employees open up but also let them know that they are being heard at work. Employers could either give a day off / half day, or give an option to take leaves, with no questions asked, for the betterment of employee mental health.

    Enhancing Employee Skillset

    Another step that the employers can take is to focus on enhancing their employees’ skill set. Upskilling is an integral part of an organization as it helps the employees in enhancing their quality of work. This will additionally benefit the organization too. A better quality of work will result in improved efficiency as well.

    Flexible Working Hours

    Flexible time is a need of the hour because of the pandemic. Hybrid working conditions have enabled the new thought process to take shape. Flexible working models have come into play which has made people realise that they can very easily and efficiently work from the comfort of their homes. Employers have made the best use of this situation by taking care of the basic needs of their employees while they work remotely. The employees in turn are also aware that since their working hours have been reduced, their productivity rates should increase. Team managers should work on their tolerance levels as well. Because of COVID-19, a number of people are not able to meet certain deadlines and their productivity levels could also drop, the managers come into play here. They need to empathise and adjust according to their employees’ needs, without making them feel as a liability.

    Time Management

    Time management, as a skill, should be promoted not only at lower levels of a company but on the higher front too. Employers should always lead by example. Managing their own schedules efficiently and making time for themselves and their families should be prioritised. Along with that, keeping a separate day on a monthly basis for unofficial office gatherings could work wonders for employee engagement. The employers and employees could get together for lunch. It will create a friendly atmosphere between employees and help reach each other, barring the hierarchical boundaries.

    Proper Communication

    Communication is one thing which could become a hassle if not done properly. There should be easy communication between managers and employees. A slight disruption in communication could pose a bigger challenge for the workers. Employees should inculcate proper mediums for free flow of information about tasks at hand. Knowing about the deadlines and adhering to them should be encouraged by all employees and employers alike. Employers should be able to promote a good work-life balance through effective and healthy communication. An onsite counsellor or in case of hybrid teams, access to a counsellor could also be a step in the right direction.


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    Conclusion

    The pandemic has taught us to make the best use out of every situation. Similarly, approaching work should be done sincerely and not be transferred as a burden to people. The employees should not feel overwhelmed by the amount of work they have, but rather they should enjoy their work. A happy work culture should be promoted by the employers. Further, it will result in better employee retention.

  • Different Ways to Offer a Perfect Work-life Balance to Your Employees

    The Article is contributed By Marut Bharadwaj, Country Head, Potential Project

    As a general rule, we strive to maintain a certain degree of balance in our lives. Workplaces, too, are no exception. But the world is changing, people are more involved, and obtaining the ideal work-life balance feels like a pipe dream.

    The glaring need of work-life balance
    Why is work-life balance so difficult to attain?
    Maintaining a work-life balance is not an illusion

    The glaring need of work-life balance

    According to LinkedIn’s “Future of Employment” Study 2021 of 1,108 people aged 16 to 68, a third of Indian professionals are stressed and overworked as a result of working remotely. This has shifted focus to individual well-being and pushed many professionals to strive to achieve the correct balance of life and career. In fact, one in every two Indian employees, or 52 percent to be precise, now feels that work-life balance is just as essential as their pay, according to the same Linkedin study.

    As employees rearrange their priorities and become more and more willing to explore their options regardless of the risk, one result of this introspection has been “The Great Resignation”.

    In light of the changing dynamics of employees’ professional and personal priorities and the impact they have on outcomes, organisations need to reconsider their top-to-bottom work patterns, as well as their culture and values, and themselves instigate a change in the nature of the workplace.

    Why is work-life balance so difficult to attain?

    A work-life balance is becoming increasingly difficult as technology advances. Everyone is accessible 24 hours a day, seven days a week, and the fear of losing opportunities, acknowledgements, and in many cases, even the job itself, pushes employees to work long hours.

    We tend to conceive of work-life balance as a trade-off between the amount of time we spend at work and the amount of time we spend on non-work pursuits. In a perfect world, we would be able to nourish ourselves as individuals after work, whether it was through spending time with friends, family, or participating in a hobby, as well as climb our professional peak within the limits of out predetermined work hours.

    It’s not difficult to convey the concept of “balance,” but what does it truly entail? When the walls between work and home become thinner than paper, how do you know what works? Taking care of oneself begins to seem like an unnecessary extravagance when one’s very livelihood is at stake. But it should not. A lack of work-life balance not only harms your mental health, but it also hurts your company’s bottom line and job satisfaction.

    Maintaining a work-life balance is not an illusion

    As employees increasingly look for a better work-life balance and a higher sense of fulfilment, leaders must take on the responsibility of helping their employees find what they need. For instance, leaders must look into offering their employees more flexible benefits and time to focus on their mental health.

    While employers alone cannot guarantee a perfect work-life balance for their employees, there are several ways in which they can assist individuals in finding and maintaining a balance that works best for them:

    Prioritise output over hours worked

    Leaders should focus their energies and attention on the end result rather than the hours worked by each employee, and urge management to do the same. Some days, employees may have to work long hours to finish a task, but this should be countered by the days when they do not have to work an eight-hour day.

    Focusing on outcome-based metrics once teams and people have a clear understanding of their responsibilities in terms of achieving outcomes will result in higher productivity with better performance. Netflix, for example, has no restrictions on paid time off or on the amount of “face time” that employees must spend in the office. It assesses productivity by outcomes, not inputs, and is flourishing on that principle.

    Encourage taking breaks

    Workplace breaks are necessary for keeping healthy, happy, creative, and focused. Many employees, however, do not take breaks during the day, and others even skip meals. It is enticing to cram as much work into a short period of time as possible if you are able to get out of the office early, after all.

    However, the brain needs rest on a regular basis. Employee performance declines when employees keep at a task for an extended period of time. In one study, the Draugiem Group, a Latvian conglomerate, observed that the most productive employees took the most breaks when they measured their time and productivity. High achievers took an average of 17 minutes off for every 52 minutes they worked.

    So, employers should encourage employees to take regular breaks, go for a stroll, or even work in a different section of the workplace to stay fresh and stress-free.

    Re-evaluate workloads from time to time

    While allocating tasks, leaders may end up assuming an unrealistic deadline for tasks that can take a single person even a whole day to do.

    It is possible to better divide work among your team through the use of workload management, which not only reduces burnout among your staff but also keeps them from being overwhelmed in the first place.

    Leaders who communicate with their staff on a regular basis will be aware of who is overworked and stressed, as well as who has spare capacity. Re-evaluating each individual worker’s workload, they can assign tasks mindfully to ensure that everyone has a manageable amount of work to do.

    Acknowledge the unique needs of every employee

    An improved work-life balance is something that many of your workers may be striving toward. While some may be content with the amount of time they devote to their jobs within the work hours, others may be willing to work more to finish the task at hand in one go. They may not mind working long hours if it means they can relax when they get home.

    The best organizations recognise that each employee is unique, and develop work environments that can be tailored to each individual. There is no such thing as a “one-size-fits-all” solution in business, even in the context of employees. An individual, customisable strategy is, therefore, a leader’s best bet.

    Leading Mindfully

    Mindfulness makes it difficult to disregard any imbalance. Mindfulness practises like meditation and breath awareness helps employees become more aware of their feelings and physical experiences. When they pay attention to their feelings, employees can learn to recognise when they might be denying themselves something necessary in order to succeed at work.

    Conclusion

    For leaders, this awareness is a treasure chest for leading employees towards a self-led work-life balance that is as likely to benefit the organization as their own selves. After all, change only changes when it is driven from within. And attaining a work-life balance is a cycle whose wheels really lie in the employees’ hands.

  • Simplilearn Business Model | How Does Simplilearn Make Money?

    Simplilearn is one of the leading certification training providers which provides online professional courses in disciplines such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, Data Science, AI, and Machine Learning, and many more.

    Simplilearn won the 2021 Stevie Silver Award for Customer Service Success for the fourth year in a row and fifth time overall.

    Let’s see how it caters to the training needs of professionals and earns money. The article covers:

    About Simplilearn
    Business Model of Simplilearn
    What’s unique about Simplilearn?
    How does Simplilearn make money?
    Simplilearn Social Media (06 Nov 2021)
    Conclusion
    FAQs

    Highest Paying Certification Course of Simplilearn

    About Simplilearn

    Simplilearn was founded by Krishna Kumar in 2009 with the purpose to help professionals and enterprises to succeed in the fast-changing digital economy. The company provides outcome-based online training across digital technologies and applications such as Big data, Machine learning, AI, Cloud Computing, Cyber Security, Digital Marketing, and other emerging technologies.

    About Simplilearn Founder – Krishna Kumar

    Krishna Kumar | Simplilearn | CEO
    Krishna Kumar | Simplilearn | CEO

    Krishna Kumar completed his Bachelor of Engineering degree from NIT, Suratkal, India. Before Simplilearn, Krishna was the Co-founder and COO at Tech United, a software product company which he exited successfully in 2007 after selling it to a publicly held company. Initially, Simplilearn was started as a technology blog. Later, it became a professional learning startup for project management-related topics.

    Simplilearn – Area of Operation

    Simplilearn is based in San Francisco, Raleigh, North Carolina, and Bangalore, India Simplilearn has helped more than two million professionals and 2000 companies across 150+ countries to get trained, acquire a certificate, and reach their business and career goals.

    Simplilearn – Key Products and Services

    Simplilearn, an online learning platform, began with a project management certificate called Project Management Professional Certification.

    After 4-5 years, it manages to get big and enter into different sectors like IT, management, business analysis, banking, and data analytics.

    In 2011, Simplilearn started to offer additional courses across categories like cybersecurity, cloud computing, project management, digital marketing, and data science. Simplilearn now offers online training, blended classroom training, and exam practice tests in over 400+ courses across 11 major categories.

    Its most popular courses are Artificial Intelligence (AI), data science, digital marketing, project management, cloud, and DevOps.

    The companies’ high engagement curriculum includes self-paced online learning, instructor-led live virtual classrooms, hands-on projects, student collaboration, and 24/7 global teaching assistants.

    Simplilearn has seen a 200% growth in demand for Programming Courses and with that, it has launched a three-pronged approach to take on the goal of training and placing 10 lakh programmers in India by 2023.

    Simplilearn – Target Consumers

    Simplilearn focuses on students and working professionals. It has a paying customer base of over 3 lakhs.

    Krishna Kumar says “We help in providing a learning machine and help you identify if that’s the right fit for you. Maybe there’s something else that is most relevant for you and once you’ve decided, our instructors will teach you. And while you’re learning that topic, you can interact with fellow students and the instructor, and do a lot of practice. Our teaching assistants are available 24/7.”

    Business Model of Simplilearn

    It bridges the gap between the educational institutions and the candidates to gain the best knowledge and proficiency. The courses that are offered by Simplilearn, are certified by Purdue University and IBM. It offers both free and paid courses.

    ‌‌The candidates who are interested in the desired course need to register first by creating an account on Simplilearn. Then, to avail paid courses they have to pay the fee.

    It’s 70% of domestic business comes from cities like Delhi, Mumbai and Bangalore. In 2019, Simplilearn signed a Memorandum of Understanding (MoU) with National Skill Development Corporation (NSDC) to upgrade their digital skills.

    33 courses available in Simplilearn are accredited by NSDC making it a key contributor to the government skill program. The company’s main focus is to get deeper into categories that are going to dominate the tech space which includes cloud, data science, machine learning, and artificial intelligence. Simplilearn derives 30% of its business from reskilling and upskilling different enterprises.

    What’s unique about Simplilearn?

    The thing that makes Simplilearn different from its competitors are:

    • Courses are Purdue University and IBM Certified.
    • Good structure program and excellent lesson plans.
    • Availability of exclusive hackathons and Ask Me Anything sessions by IBM.
    • Capstone from three domains and 25+ projects with industry datasets from Amazon, Uber, Comcast, etc.
    • Job Placement Assistance.

    How does Simplilearn make money?

    ‌‌Simplilearn claims around 60% of its revenue come from overseas markets. Revenue is collected from the candidates after the completion of the program for their certificates. It also earns by charging instructors a fee for every course sale made on its platform.

    ‌‌For the enterprise business deals, Simplilearn receives money from the early-stage startups like Myntra, Swiggy, and Flipkart who use the platform to train their employees. Simplilearn works as B2B(Business to Business), as well as It, operates on a B2C(Business to Consumes) basis.

    Simplilearn Social Media (06 Nov 2021)

    • Facebook – 3,63,323 people like this
    • Instagram – 58,068 Followers
    • Twitter – 28,991 Followers
    • LinkedIn – 2,77,984 Followers
    • Youtube – 1,480,000 Subscribers

    Conclusion

    During the pandemic, the demand for online education has already increased, thereby, increasing the demand for edtech companies. Taking this as an opportunity, Simplilearn comes forward to widen the scope for students and professionals by adding more courses that match the need of its target audience. It carries a strong and effective business model that helps individuals to acquire the skills they need to thrive in the digital economy by providing certification courses.

    FAQs

    What is Simplilearn?

    Simplilearn is an online platform that provides professional certification courses on topics like Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science.

    Who is the founder of Simplilearn?

    Krishna Kumar is the founder of Simplilearn.

    Who are the competitors of Simplilearn?

    Simplilearn’s top competitors include:

    • UpGrad
    • Skillslash
    • Great Learning
    • Digital Vidya
    • Coursera
    • Edureka
    • Unacademy
  • Here Are The Best Ways To Deal With Your Angry Customers

    No matter which business you are in, If you are working, there is a chance that you will have to face angry or dissatisfied customers. But many company representatives try to avoid the problem and just recite the “company policies” again and again, which is not what an angry customer wants to hear .

    The dialogue of an angry customer leads the employees to become so frustrated that they use an unapologetic tone in the place of regret. Then the customer will feel like no one is listening to him and also that the customer is being ignored. This will lead to the company’s bad image in the customer’s eyes which is a bad thing for the company.

    If you are thinking to handle this situation wisely and winning over your customer. Then you should read this article, below are the given tips on how to deal with angry customers and also on how to calm down an angry customer.

    Recognizing The Value of A Complaint
    Listen To Angry Customer
    Show Empathy
    Keep A Positive Tone of Voice
    Use The Customer’s Name
    Try to Build And Maintain Trust
    Don’t Take It Personally
    Avoid Negative Language
    Find The Solution
    Share The knowledge
    Frequently Asked Questions


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    Recognizing The Value of A Complaint

    If you are dealing with an angry customer could be a great opportunity for you to turn the situation into a good situation. How you behave to the customer can make or break the perception of your company. Dealing with angry customers is hard, but instead of going away from the situation, you can use the situation to improve your product and build a great relationship between you and the customer.

    According to research, 91% of unhappy customers do not actually communicate to companies that they are not happy with the product. Complaints from angry consumers serve as new insights that can help improve the company’s performance.

    facts on angry customers
    facts on angry customers

    Listen To Angry Customer

    If you also want to handle an angry customer in an effective way. So how to calm down an angry customer? The very first thing you can do is use active listening. Active listening refers to concentrating on every part of what the customer is saying so it can be clear about why they are upset with the product. Most people do not listen with the intention to understand but they listen with the intention to reply.

    For diffusing angry customers, you should be present and give the customer your attention. Focus on the words that the customer is saying and avoid the anger behind their words. To show them that you are actively listening, repeat their complaint again and ask clarifying doubts. Try not to interrupt them, this can be the most effective to handle the situation. Listeninging to them carefully will also help you with what to say to an angry customer next.

    Apologize

    In winning your customer’s heart, an apology is a very must thing you should do to make them feel good. An apology for the problem they are having with your product. Dealing with an angry customer is hard, but you can start by acknowledging the mistake and letting the angry customer know that you are sorry for the problem that occurred.

    First thing one should know on how to handle angry customer is by offering your sincere apologies. A thorough apology shows the customer you care about the situation and their problem. Give them a brief explanation of what you have understood about the problem. Try to keep the explanation short.


    Examples of Great Customer Service by big companies like Amazon, Spotify, etc.
    Great customer service is one of the most important aspects of the business. Wehear a lot of stories and there occurs a huge amount of negative coverage aboutcompanies that deliver poor customer service, and we don’t hear a lot aboutcompanies who are doing it right. At this age, it is essential t…


    Show Empathy

    Showing empathy to your customers will help you guide your response to dealing with angry customers over the phone. Empathizing does not mean agreeing with whatever the customer is saying. It generally means you are understanding the customer’s situation.

    By this, you can know how the customer is feeling. And now you will be relating to their problem at a personal level. This will basically show them that you respect them and you are listening to them.

    Keep A Positive Tone of Voice

    While talking to that angry customer, do not let the frustration enter between you two. This will be better for your conversation with your angry customer. In many examples of angry customer situations the employees may use negative words to match their tone of voice. This is not how you deal with an angry customer, as it will mess up everything. It’s very easy to argue with someone, but it’s hard to keep calm and to understand the situation calmly. You need to use a more productive way of conversation while handling angry customers.

    Many employees don’t know how to calm down an angry customer. So before making your customers calm, you should maintain your calmness and take a moment to think about your answer. This can make the situation better than before. Think about your response to ensure any type of aggressive language. If you have enough time then take your time and come back to a better response. A small break will help you overcome the situation without any negative words.

    Use The Customer’s Name

    Using someone from their name can leave a strong impact on the person. So how would you handle an angry customer? The first thing you need to do is use the customer’s name will make them familiar with you. They will feel comfortable while interacting with you. This will lead you to a personalization level in the interaction. Using a name shows you care and you are a real person and also that you respect them. Try to use angry consumers name occasionally. Addressing them by their name too much can let you in a very awkward situation.


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    Try to Build And Maintain Trust

    When a customer is angry with your company, it’s obvious that the trust between the company the customer has been damaged. Now it’s your task to rebuild and try to maintain the trust moving forward. If you have made a mistake, just acknowledge that and do not argue with angry customers on the phone.

    When handling an angry customer, make sure you have all the history of that customer. This will help you in communicating confidently and that you are capable of solving the problem. If your not sure on what to say to an angry customer you should start by being honest with the customer.

    Give them some behind the scenes view of things so that they can understand your situation too. Many examples of dealing with angry customers show that taking the responsibility for the mistake have calmed angry customers.

    How To Win Trust

    Don’t Take It Personally

    Always keep in mind that this is a part of your work and not your personal life. The customer is not complaining to you but to the company. Many angry customers scenarios show that had their expectations from the company, but are now they are feeling cheated by the company. If you will take it personally situation will go out of your hand. It will affect your overall quality of work and mental health.


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    Big companies spend nearly 5-10% of their annual revenue on market research as it provides a deeper understanding of their customer and competitors.


    Avoid Negative Language

    If your company is the one who is handling an angry customer. Then your company team must know how to deal with angry customers face to face and should be skilful in the way they talk to the customers. Negative words and ways of talking will increase the anger of the customer and positive language will calm down the customer. Try to avoid languages that imply that the customer is accusing wrong. Using positive words will turn a worse situation into a good situation. Try to use words such as “yes”, “absolutely” etc.

    Find The Solution

    While handling your angry customer, the very main goal you have is to resolve their issue. Try to resolve it if something that you can do immediately to solve the problem. And if not, let them know that there is nothing you can do about it. And also you need time to solve the problem. Another important thing you must know on how to deal with angry customers is that you should give them an approx amount of time to which will take to solve the issue.

    Be honest with the customers, try to meet the time you gave to the customer. If not then let them know that you need more time than this. Doing this will enhance your relationship with the customer, while the dialogue of an angry customer will also change. If you can not solve the problem on your own, try to connect to your company’s senior members. Handling angry customers this way will help you to solve the problem very fast.

    You may have more experienced members in your customer service group that will help you in solving the issue very fast. The very most important thing you should do is let the angry customer know that you are trying to solve the issue, and it will be solved very soon.


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    Share The knowledge

    If you will think carefully angry customers help us a lot in improving your company. They point out the root cause of their problem and help in improving your operational changes. It will be better if you keep the feedback from your angry customer. This way you can get help in diffusing angry customers and keeping the customers happy.

    Conclusion

    This is true that handling angry customers is a bit difficult task to do, but it’s not impossible. The main thing you can do only is to let the customer speak and you should communicate with them with respect and empathy.

    Try out these tips for handling angry customers or strategies for dealing with difficult customers. You will be able to turn a negative situation into a positive one. And also, you will build a better relationship between the company and the customer. Hopefully this article helped you understand on “how would you deal with an angry customer?”


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    Frequently Asked Questions

    How to Deal with Angry Customers?

    1. Remain calm.
    2. Practice active listening.
    3. Repeat back what your customers say.
    4. Thank them for bringing the issue to your attention.
    5. Explain the steps you’ll take to solve the problem.
    6. Set a time to follow up with them, if needed.
    7. Be sincere.
    8. Highlight the case’s priority.

    How to handle angry customer in difficult situations?

    1. Coping With Difficult Situations.
    2. Remember, Distress is Time Limited.
    3. Put the situation into perspective.
    4. Keep your thoughts Balanced and Truthful.
    5. Focus less on the stressor and more on Solving the Problem.
    6. Remember, You Are More Than This One Situation.
    7. Seek support from Family, Friends and/or Counselors.

    How to deal with an angry customer?

    • Stay calm.
    • Shift your mindset.
    • Acknowledge their distress.
    • Introduce yourself.
    • Learn about the person you are talking to.
    • Listen.
    • Repeat their concerns back to the customer.
    • Sympathize, empathize and apologize.

    What is the best strategy to use in dealing with angry customers?

    If the customer gets louder, speak slowly, in a low tone.  As you approach the situation with a calm, clear mind, unaffected by the customer’s anger, their anger will generally dissipate.

  • The Best High Paying Programming Languages to Learn in 2021

    There are so many programming languages these days that deciding which one to start with is a daunting task. However, if your goal is to master the language and earn good money with your skills, then you are at the right place.

    Even though there are a lot of programming languages out there, not all of them are useful or pay good money. So it is important to know which languages are on-demand in order to bag the highest paying jobs.

    These programming languages are in demand and will remain so at least for a few decades.

    Here is the list of languages that are the most relevant in 2021…

    Go
    Scala
    Ruby on Rails
    Objective – C
    C#
    Python
    Kotlin
    Conclusion

    Best- paying Programming languages

    Go

    One of the highest paying programming languages in the world is Go. You can easily earn well above $100k per year if you learn this language as it is highly efficient and in demand.

    Go programming language
    Go programming language

    Go was developed by Google in the year 2009 which makes it a modern, open-source programming language.

    What’s more, you don’t need to spend a single dime to start learning to Go. Many tech giants like Google use Go as it offers some of the best programming features like parallel processing, multi-threaded tasks, fast start-up times, and computer memory usage efficiency.

    Go is:

    • Simple, safe, and concise
    • Easy to learn
    • Compatible with modern languages
    • Able to compile faster

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    Scala

    Another powerful language on the list, Scala also provides you with high-paying job opportunities. Scala has one of the best support for object-oriented and functional programming. It provides more than $75k yearly salaries to developers.

    As it is a language that constantly evolves with time, it is likely that it won’t be going anywhere for the next few decades. It is a multi-paradigm programming language, which means that you can easily switch to Scala without major issues. It offers static types that help programmers to avoid bugs in advanced development and complex programming.

    It also has great support for JavaScript and JVM runtime environments that help you build high-performance systems. Scala plays a crucial role in big data and machine learning and offers a huge library to perform plenty of operations.

    Ruby on Rails

    Ruby on Rails is another globally popular programming language that is mainly used to develop web applications. Ruby works on the backend of many popular web applications around the world.

    Ruby programming language
    Ruby programming language

    Ruby is easy to learn and pays good money especially if you’re a complete beginner. It is relatively easy to create compelling programs as it takes less development time than other programming languages making it a good starting point for developers.

    Some key features of Ruby are:

    • Everything is an object
    • Provides modules for class hierarchy
    • Code development
    • Dynamic typing
    • Code quality

    Objective – C

    Objective – C is an improved and modified version of the C language by Apple inc. Since Apple is a trillion dollar organization, you might have an inkling as to how much you would be able to earn as a developer for iOS and Mac OS X. Compared to Google or Windows, iOS has more web apps than either of these companies, making Objective-C one of the highest paying languages for devs to learn.

    Objective-C programming language
    Objective-C programming language

    Even though it is widely sued to develop apps for the Apple ecosystem, it has huge competition from Swift language developers. Suffice to say, as long as Apple exists Objective – C will be high in demand.

    Some key features of objective C are:

    • Classed by objects
    • Dynamic and static typing
    • Dynamic runtime
    • Introspection

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    Python

    Like Objective C was developed by Apple, C# was developed by Microsoft as the improved version of C programming. One of the highest paying languages it is used to develop apps for .NET frameworks.

    C# programming language
    C# programming language

    These days, C# is widely used to create native apps for Microsoft platforms. It is also a general-purpose and object-oriented programming language that is used to create sophisticated algorithms and apps with ease.

    You can develop web apps for desktops, web applications, and services. In addition, you can also develop games for PCs and consoles, and a lot more.

    Python

    The popularity of Python keeps increasing every year. It provides developers with great compatibility and integration features making it a powerful, simple, and user-friendly language.

    With all these qualities, Python developers are undoubtedly one of the highest-paid developers there are. Python devs significantly earn more than C, C++, and Java developers while also giving modern languages fair competition.

    Python programming language
    Python programming language

    Python’s major uses are data analysis, machine learning, mathematical calculations, web development, data science, task automation, and much more. It is one of the core programming languages used in Google, Reddit, YouTube, Dropbox, and Netflix.

    And finally,

    Kotlin

    It is also a good-paying programming language for developers. Developed by JetBrains it has become the official programming language for Android app development.

    Kotlin programming language
    Kotlin programming language

    Compared to Java, Kotlin requires less code for app development and helps developers avoid common programming mistakes. Kotlin has been used by many companies like Square, and Google which are some of the best web application producing companies.

    Some key features of Kotlin are:

    • Easy to understand the syntax
    • Support from Google
    • Rapid growing community
    • Compatible with Java
    • Iconic programming structure

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    Conclusion

    These languages will remain the highest paying languages for at least the next few decades. Since technology is growing at a rapid pace, there is always a lack of gifted programmers who can cope with the latest trends and technologies.

    In other words, if you want to start meaning good money then you should start your career in programming or coding by learning any of the languages given above. Keep yourself updated with the latest programming practices to become the highest-paid programmer of developers.

    So wait no more, start coding!

  • Why should you Focus on Upskilling Employees in Your Organisation

    Studies show that the cost of one worker leaving an organization could be expensive. This doesn’t include costs associated with interviewing and hiring a replacement; it’s a cost of time and money that goes into the training and development of a new hire.

    Upskilling, or reskilling, is a smaller investment than hiring and training a new worker. As you reskill your employees, you create a more well-rounded, cross-trained workforce, and increase your team’s effectiveness.

    94% of global learners perceive upskilling as an employer benefit, similar to paid time off and health insurance according to the 2020 LinkedIn Workplace Learning report. Employees want to learn, so the challenge for employers is to make learning convenient, useful, and most importantly, relevant.

    In recent times, Indian startups have also started to focus a lot on employee upskilling. We got in touch with the heads of a few companies to understand employee upskilling helped organization.

    How upskilling employees help organizations

    upGrad

    Founded in early 2015, upGrad offers online programs for working professionals. Owing to its commitment of making a future-proof workforce, upGrad provides its employees with a number of opportunities to help them enhance their employability quotient. It not only educate employees of the products and services but also, help them upskill their existing skill-set and knowledge horizon. You can read more about upgrad here . We talked to Mr. Mayank Kumar, Co-founder & MD, on how upskilling employees helped upGrad.

    Companies on an average spend a minimum of INR 30K to a maximum of INR 1.5 lakhs per fresher, to hire and train them, before they become productive. Through upGrad, companies can reduce this cost by as much as 50-60%. The rigorous learning that a learner goes through allows them to be able to hit the ground running on day 0.

    Plus, there’s no training cost incurred by companies post recruitment. Future employees and employers are getting to know each other well in advance. This is enabling them to develop a professional relationship even before joining formally. Companies adopting pre-boarding programs will witness a lesser churn, as these learners are developing deeper connection and more ownership in their roles.

    At upGrad, we provide training to new joiners of Fractal and Wipro. For these companies, a new joiner in Data role has to go through upGrad’s pre-boarding program, once the offer letter is rolled to the candidate. This allows the candidate to get acquainted with his/her role and be ready with the relevant job skills, even before he / she formally starts working for the organization as an employee.

    This kind of program is reversed engineered – basis the requirement of the role, these programs have been customized for the specific role in a specific company. Constant feedback is shared by the companies on updating / modifying the program, basis the company’s needs.

    On completion of the program, the candidate is absorbed in the workforce.

    PolicyX

    PolicyX.com is an insurance comparison portal helping consumers compare, choose and buy policies online. PolicyX provides health, motor, life, travel & corporate insurances from a wide range of insurers. We talked to Mahima Pandey, Founder, on how upskilling employees helped PolicyX.

    Upskilling employees help the organization improves its productivity and the performance per employee. The focus is to upskill the employee in accordance with the competencies and knowledge required for that role and this is a regular process which is being held on a periodic basis which in turn improves the overall performance of the Company.

    Rising Sun

    Inatur Ayurveda & Aromatherapy manufactures Organic and Natural skin, hair care and wellness products. These are safer, eco-friendly, and more effective skin care products. The company focuses on ethically sourced natural ingredients and drew inspiration from Ayurveda and Aromatherapy and ensured that every single product was crafted with Purity and Passion. We talked to Pooja Nagdev, Founder and CEO, on how upskilling employees helped Rising Sun.

    Yes absolutely training and upskilling employees works at all fronts. All of the employees stay positive and motivated. It further leads to increased productivity and employee retention.

    CASA EXOTIQUE

    Established with an urge to deliver incredible experiences, Casa Exotique has redefined a new benchmark for remarkable interiors and exquisite finishes. The company has been exploring the depth of Interior Designing and Styling with the help of a remarkable team of professionals who takes each and every turn to make your vision come to life. We talked to Ms. Bhawana Bhatnagar, Interior Stylist, Founder, on how upskilling employees helped CASA EXOTUQUE.

    As talented as an individual might be, there is always room for improvement and those who are hungry to learn more are the ones that end up on the top of the ladder of success. I believe by up-skilling our staff, we can produce people who are confident in their abilities. Consequently, they will feel motivated and would be able to attend to the customer’s needs in a better way – which helps both the customer and the organization.

    Packman Packaging

    Packman Packaging is one of India’s largest manufacturers of corrugated boxes, corrugated rolls, bubble rolls, bubble pouches, courier bags, POD jackets, duct tapes, e-commerce shipping bags and more. We talked to Gaurav Jalan, Director and Founder, on how upskilling employees helped Packman Packaging.

    Packman has seen several positive results through employee upskilling training. We have witnessed once the existing employees get trained they tend to stay longer with the organization. Also, this leads to good productivity.

    Once, the employees are working longer in terms of tenure it also means lesser time to spend for headhunting for new employees. The employees know that their routine will not be monotonous as the organization keeps on hosting such projects that also, keeps the employees motivated because they also feel that the company cares for them. And a content workforce is always a great asset.

    CarveNiche

    CarveNiche is an innovative edtech start-up, which is using latest technologies such as machine learning and advanced data analytics to personalise learning for K-12 education. We talked to Avneet Makkar, Founder & CEO, on how upskilling employees helped CarveNiche.

    Upskilling is the need of the hour and specially with e-learning gaining prominence in today’s situation. Ed-Tech companies have to be hands on in delivering the best personalized learning experience for students, at the comfort of their homes. For this, our employees have been trained in the latest technology and tools to help us deliver quality education to students.

    Esper

    Esper is a cloud platform that automates application deployment and management for Android devices. Using Esper, enterprises can configure and monitor Android devices for various use cases, keep them secure to help their business function seamlessly. We talked to Shiv Sundar, Co-Founder and COO, on how upskilling employees helped Esper.

    Esper’s employees need on-demand access to answers on how to do their job more effectively, but they also need content that’s engaging, entertaining and sparks new learning journeys. Sometimes, this isn’t related to their job responsibilities. Sometimes, it’s related to future skill sets and work requirements or individual interests. Esper hires curious candidates and we foster this curiosity with a broad range of learning journeys.

    We use peer-to-peer learning and social learning tools to spark new collaborations and the types of friction-filled exchanges that are behind real innovation. We’re continuing to explore new ways to make learning more convenient and on-demand for younger employees.

    Finally, Esper believes that preserving the human and social elements of learning is crucial —the same LinkedIn report found that the APAC region is doubling down on learning automation. Learning is ultimately about people.

  • Different Policies the Companies have Adopted to Upskill the Employees

    Today, business has changed its pattern. Technology is must to run any business.  Any business can invest in advanced technologies, but creating a workforce that’s ready to use them is much harder. So, Upskilling employees is one of the top most thing companies focus on.

    Upskilling is basically the practice of teaching employees to use technology to do their job. Using advanced technologies can save time, increase productivity, minimize human. So, companies are ever ready to add an advanced emerging technology in their portfolio, but if employees don’t know what and how if it, it won’t be useful.

    What Indian Startups do to upskill
    What Indian Startups do to upskill

    In recent times, Indian startups have also started to focus a lot on employee upskilling. We got in touch with the heads of a few companies to understand what they are doing for employee upskilling.

    upGrad

    Founded in early 2015, upGrad offers online programs for working professionals. Owing to its commitment of making a future-proof workforce, upGrad provides its employees with a number of opportunities to help them enhance their employability quotient. It not only educate employees of the products and services but also, help them upskill their existing skill-set and knowledge horizon. You can read more about upgrad here . We talked to Mr. Mayank Kumar, Co-founder & MD, on how they upskill employees.

    As a part of the new joiner induction process, we offer our programs to every new joiner in the company during the first month of their employment. This allows them to experience our learning platform + student mentor support + submissions grading and, of course, learn a skill that will add value to their profile. This program broadly consists of 1 week of ‘HR Bootcamp’ (explaining about corporate structure and an overview of the company) + 3 weeks of any other program as specified below:

    • HR Bootcamp + Customer Focus, Customer Behaviour, and the Digital Landscape + Branding (Digital Strategies-Digital Marketing Program)
    • HR Bootcamp + Exploratory Data Analysis (Data Analytics -PG Diploma in Data Science Program)
    • HR Bootcamp + Understanding Problems & Formulating Hypotheses (Business Analytics Program)
    • HR Bootcamp + Divide and Conquer Algorithms (Software Development – PG Diploma in Software Development)

    These bootcamps and workshops are conceptualised with an aim to keep our people well-aware of the industry trends both, domestic and global.

    Being a company that endorses upskilling, we encourage our employees to take up our courses to upskill themselves by offering them our programs at 100% discount for an employee who has completed 18 months with us and 50% discount for an employee who has completed 6 months with us.

    Also, there’s an in-house Learning & Development team that conducts workshops for employees at frequent intervals.”

    PolicyX

    PolicyX.com is an insurance comparison portal helping consumers compare, choose and buy policies online. PolicyX provides health, motor, life, travel & corporate insurances from a wide range of insurers. We talked to Mahima Pandey, Founder, on how they upskill employees.

    We have a dedicated team of qualified and experienced professionals who focuses on upskilling the employees so that they perform as per the expectations set for their role. They are involved in conducting new hire trainings, refresher trainings, bottom quartile trainings and other skill based trainings as and when required as per the training need analysis and requirements.

    Rising Sun

    Inatur Ayurveda & Aromatherapy manufactures Organic and Natural skin, hair care and wellness products. These are safer, eco-friendly, and more effective skin care products. The company focuses on ethically sourced natural ingredients and drew inspiration from Ayurveda and Aromatherapy and ensured that every single product was crafted with Purity and Passion. We talked to Pooja Nagdev, Founder and CEO, on how they upskill employees.

    At RisingSun we provide constant evaluation and training to the employees relating their job skill sets, health, safety, and hygiene. We encourage them to read more books and learn more with regards to their job.

    CASA EXOTIQUE

    Established with an urge to deliver incredible experiences, Casa Exotique has redefined a new benchmark for remarkable interiors and exquisite finishes. The company has been exploring the depth of Interior Designing and Styling with the help of a remarkable team of professionals who takes each and every turn to make your vision come to life. We talked to Ms. Bhawana Bhatnagar, Interior Stylist, Founder, on how they upskill employees.

    Up-skilling is very important for the growth of employees as an individual and the organization as well. We have approached up-skilling on multiple platforms because to foster an all-round skillset development. With our technical skill development training, we equip our employees with the ever-evolving technical skills needed to run the organization. With our soft skills development workshops, we teach communication skills to our employees to make them experts in communicating with clients and stakeholders. Last but not the least, we also arrange product and service training workshops to ensure that we develop good relations with our customers.

    Packman Packaging

    Packman Packaging is one of India’s largest manufacturers of corrugated boxes, corrugated rolls, bubble rolls, bubble pouches, courier bags, POD jackets, duct tapes, e-commerce shipping bags and more. We talked to Gaurav Jalan, Director and Founder, on how they upskill employees.

    Regular training programs are conducted at Packman to upskill the employees. also, employees are promoted faster, if they upskill themselves faster, this gives them further motivation. Packman makes sure to give balanced reward system so that other employees get motivated after seeing the growth of employees with better skills.

    Policy-wise Packman Packaging makes sure that every employee from the respective department stays updated about the latest technologies and trends. Employees working in the manufacturing unit are always trained whenever a new machine or technology comes in the unit or it is about to be installed. Similarly, from time to time Packman Packaging also conducts upskilling training for its employees from all the departments that include, marketing, customer service, and management teams.

    Packman strictly believes it is important to upgrade the existing workforce because only then the employees and company can grow together.

    CarveNiche

    CarveNiche is an innovative edtech startup, which is using latest technologies such as machine learning and advanced data analytics to personalise learning for K-12 education. We talked to Avneet Makkar, Founder & CEO, on how they upskill employees.

    Companies need to formulate a good development strategy to build comprehensive upskilling in the organisation. Having a plan would help you get buy-in from the organization’s leadership and from the workers themselves too. We conduct training for our employees on a regular basis.

    Esper

    Esper is a cloud platform that automates application deployment and management for Android devices. Using Esper, enterprises can configure and monitor Android devices for various use cases, keep them secure to help their business function seamlessly. We talked to Shiv Sundar, Co-Founder and COO, on how they upskill employees.

    Esper encourages employees to continually reskill, upskill, and pursue their passions and interests. Our employee upskilling programs includes peer-to-peer knowledge sharing. Every department gets one hour each week to share the knowledge of a subject matter expert with peers in an informal, open forum discussion.

    Hack Day

    Every other week, Esper’s entire team gets our hands dirty with a passion-based project. These hack days aren’t usually related to Android DevOps. Sometimes we work together to develop an app or learn new photography skills.

    Training and Courses

    Esper is continuously investing in new tools to help our employees learn in the flow-of-work. Our goal is to provide employees with tools to build their existing specialties and work more proficiently, like micro-learning and mobile eLearning. We’re also conscious that the future of work could require rapid reskilling, and we’re an agile brand, so our training options are forward-looking in that sense, too.