Today, the fast-food industry has become a big part of our daily lives. Some brands are so popular that their names are linked to the food they serve—like McDonald’s for burgers, Coke for soft drinks, and Domino’s for pizza.
While many fast-food businesses struggle to gain recognition, Domino’s has built a strong brand with its delicious taste and consistent quality. It has earned the trust of loyal customers and continues to grow. Let’s take a look at the story behind Domino’s success.
This Domino’s case study explores how the brand became a global leader in pizza delivery through innovation, quality, and customer satisfaction.
Domino’s Startup Story
Domino’s Entry in India
Challenges Faced by Domino’s in India
Domino’s Strategic Business Model
Domino’s Revenue and Growth
Reason for the Success of Domino’s Pizza
Domino’s Future Plans
Dominos Case Study
Domino’s – Startup Story
It was in 1960, when Tom Monaghan and his sibling, James, assumed control over the activity of DomiNick’s, a current area of a little pizza café network that had been claimed by Dominick DiVarti, at 507 Cross Street (presently 301 West Cross Street) in Ypsilanti, Michigan, close to Eastern Michigan University.
The arrangement was verified by a $500 initial installment, and the siblings obtained $900 to pay for the store. Within eight months, James exchanged his half of the business to Tom for the Volkswagen Beetle they utilized for pizza deliveries.
Monaghan needed the stores to have a similar marking, yet the first proprietor disallowed him from utilizing DomiNick’s name. At some point, a worker, Jim Kennedy, came back from a pizza conveyance and proposed the name “Domino’s”. Monaghan quickly cherished the thought and authoritatively renamed the business Domino’s Pizza, Inc. in 1965.
The organization logo initially had three dabs, speaking to the three stores in 1965. Monaghan intended to include another spot with the expansion of each new store, yet this thought immediately blurred, as Domino’s accomplished fast growth. Domino’s Pizza opened its first establishment area in 1967 and by 1978, the organization extended to 200 stores. Domino’s Pizza had 20,591 restaurants worldwide as of 2023.
Domino’s Entry in India
Jubilant Foodworks started its business under the name Domino’s Pizza India Private Limited in 1995 and opened the first outlet of Domino’s Pizza in 1996.
In the first quarter of 2014, Jubilant Foodworks inaugurated the 700th Domino’s Pizza outlet, and in the next 24 months, they went on to open 300 more outlets, making India only the second country after the United States to reach the 1000 mark for Domino’s Pizza.
After being in operation for over 20 years now, Jubilant Foodworks has over 1000 Domino’s Pizza outlets in India and 20 outlets in Sri Lanka while holding contracts for both Bangladesh and Nepal. The company aims to double its outlets by 2021.
In 2011, Jubilant Foodworks signed a franchise agreement with Dunkin’ Donuts, an American coffee, and donuts chain to open its stores in India, the first of which opened in 2011.
Ananya Mukherjee
Challenges Faced by Domino’s in India
In January 2016, Domino’s opened its 1000th outlet. In 2016, the Center for Science and Environment(CSE) revealed that their pizza bread was bound with poisons and cancer-causing agents, for example, potassium bromate and potassium iodate. Domino’s did not react to the CSE questions Potassium bromate is a Category 2B cancer-causing agent, which means it can cause liver cancer. In 2017, live bugs were found in Domino’s pizza flavoring sachets in Delhi, a video of which went viral. This provoked Domino’s to quit giving flavoring sachets for quite a while. When they restarted, they changed the pressing from straightforward to obscure.
Niharika Kalyankar
Domino’s Strategic Business Model
The organization’s present direction can be followed back to 2010, when Domino’s patched up its pizza formula and propelled a striking “Goodness Yes We Did” crusade that got itself out for having a dreary item.
Since then, systemwide deals have bounced from $3.1 billion to $5.9 billion in 2017. The organization’s methodology has aroused financial specialist intrigue, as well. It’s putting it mildly to state that Domino’s has been having some fantastic luck recently. While a significant part of the business has been level to marginally positive, the pizza mammoth has posted income development above 20% for as far back as 75%, and has encountered 30 successive quarters of same-store deals development.
On account of this reliable advancement, Domino’s outperformed Pizza Hut in 2017 to turn into the nation’s biggest pizza chain by deals, even though it has around 2,000 residential units.
Domino’s is anticipating $25 billion in yearly deals all around by 2025 – twofold its 2017 offers of $12.25 billion – just as 2,000 new U.S. stores inside that time allotment.
Domino’s Revenue and Growth
Domino’s Pizza generated a revenue of 4.36 billion U.S. dollars worldwide in 2021.
The principal source of income for Domino’s is its inventory network which records for the most noteworthy piece of its whole income. Aside from that the sovereignty and expenses it gets from its franchisees are the second biggest wellspring of pay for the brand. Domino’s likewise worked a set number of stores in the US advertise. The Inventory network of Domino’s takes into account certain Domino’s franchisees and the organization’s working stores in the US and Canada. In 2018, the supply chain section of Domino’s represented around 57% of its income. It produced about 1.94 Billion US dollars in income. The rest of the sources including eminences and charges from the US and worldwide franchisees just as deals in the organization worked stores created about 1.5 Billion US dollars in income. Domino’s inventory network works 19 local mixture assembling and sustenance store network focuses in the US and 5 batters assembling and nourishment production network focuses in Canada.
Rishabh Rathi
Reason for the Success of Domino’s Pizza
Following are the factors of the success of the dominating pizza company, Domino’s:
Adaptability to Digital and Online Mediums
While the kitsch of the stove vehicle may not speak to each financial specialist, Domino’s has made a striking showing on the innovation front. It’s forceful in making ways for clients to put in their requests on different stages, including keen TVs, Ford Motor Co. (F) vehicles, and on Twitter through emoticons. A ravenous client doesn’t need to look into the number and call – he can arrange a pie on a smartwatch or over a plain exhausting Internet program. “They have a greater number of approaches to get to the brand than contenders,” says BTIG overseeing chief of cafés Peter Saleh. Be that as it may, smaller organizations have fewer assets to adjust to changing innovations and requests, which gives Domino’s a bit of leeway. Domino’s gains 55 percent of U.S. deals through requests on the web or using versatile stages, says Stephen Andersen, an investigator at New York City speculation firm Maxim Group. Furthermore, it’s getting up to speed with Pizza Hut’s piece of the overall industry. Domino’s expanded its piece of the pie from 9 percent to 12.3 percent in 2014, while Pizza Hut slipped from 14.7 percent to 14.4 percent.
Pricing
Some inexpensive food chains are attempting to one-up one another with regards to evaluating fast suppers. Wendy’s Co. (WEN) dismissed things from a year ago with a four-for-$4 bargain. Others went with the same pattern, including Carl’s Jr. Eatery Brands International-possessed Burger King (QSR) and even Pizza Hut. Domino’s has done little to respond to this pattern. “The heft of the cheap food endeavors are at breakfast or lunch,” says Longbow Research expert Alton Stump. “There’s not as much direct presentation” for Domino’s. Genuine, Domino’s offers some menu things for $5.99 (on the off chance that you purchase at least two), yet Pizza Hut offers a comparative, lower-cost alternative. Ease contributions tend to cut into net revenues, however, Dominos has been invulnerable with that impact – truth be told, incomes have bounced 23 percent since the organization presented its ease menu in 2013.
Untapped Markets
Just 7 percent of Domino’s business originates from nations outside the U.S., including the U.K., India, and South America. In any case, this is the place where financial specialists see the most potential pushing ahead. “It’s a long haul plan, yet there’s still a great deal of topography out there,” Andersen says. The organization saw an 11.7 percent bounce in the number of stores in 2015 and hopes to include somewhere in the range of 7 and 8 percent every year for a long time to come. One zone it’s just starting to infiltrate is China. Pizza Hut has had the main mover advantage in the nation and Yum is planning to turn off its China-centered business. Be that as it may, while Pizza Hut has built up a to a greater extent a bistro-like methodology in China, Domino’s can concentrate on conveyance. Furthermore, there’s space to develop – Dominos has just a bunch of stores in China, however, Andersen guesses it could have more than 1,800 by 2030.
Domino’s Future Plans
Domino’s is the main Pizza brand with solid universal nearness. Its income has likewise risen strongly over the most recent five years. By 2025, the organization expects a systemwide number of cafés to have developed over 25,000 stores. The fundamental focal point of the organization is quality and client accommodation. This has prompted solid brand value in the US and global markets separated from high deals, client dependability, and by large ubiquity. Interest in Pizza around the globe is developing and it introduces an appealing open door for Domino’s.
With over 1000 outlets in India and every outlet offering the same tasty pizzas that everyone loves, Domino’s has shown everyone that standardization of taste and quality is very well achievable no matter how big the enterprise is. With over 1000 stores in just over 20 years and the goal of 1000 more in another 5, Domino’s India has shown what it looks like to be successful.
The new and improved pizza has indeed struck the right chords with the customers and hopefully will re-establish Domino’s India as the ultimate pizza brand in the country.
FAQs
When did Domino’s open in India?
Domino’s entered India in 1996.
Where was the first Domino’s Pizza store in India?
The first Domino’s Pizza store was opened in New Delhi.
What is Domino’s annual revenue?
Domino’s generated a revenue of $4.36 billion in 2021.
What is Domino’s market share in India?
Domino’s is the market leader in the organized pizza market with a 50% market share and 70% share in the Pizza home delivery.
