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Tag: delivery

  • How to Build Your Business Around Hyperlocal On-Demand Delivery Model?

    E-commerce business has experienced an immense boom during the last decade and in that boom, the pandemic just added fuel to the fire. You can get anything delivered to your doorsteps with just a few clicks.

    Groceries, apparel, medicine, food, you name it and it can get delivered to you. How the world shop, has changed dramatically, we are more depended on online shopping now, reasons are quite evident. Online shopping is hassle-free, convenient, and doesn’t require much human interaction.

    Due to the rise of various E-commerce sites, it is obvious that people are noticing this industry and the demand is also increasing. Various startups are indulging themselves in this business. There are various business models that can be used in an E0Commerce business, one of them is the Hyperlocal Model. In this article, we will talk about how the Hyperlocal model can be used for your business. So, let’s dive in.

    “Thus, in the future, instead of buying bananas in a grocery store, you could go pick them off a tree in a virtual jungle.” – Yasuhiro Fukushima

    What is Hyperlocal Delivery Model?
    Features of a Hyperlocal Delivery Business Model
    Benefits of Hyperlocal Delivery Model
    How to Build Business around Hyperlocal Delivery Model?
    Companies that use Hyperlocal Model
    FAQ

    What is Hyperlocal Delivery Model?

    Hyperlocal means a certain small geographical area and a defined community. Your neighbourhood or your locality can be termed as hyperlocal. Through the hyperlocal model, a business can cater to the needs of the people from that certain locality. It is an online delivery model that fulfils the needs of the consumers with the help of a local ecosystem, which means the pickup and the delivery location need to be in the same zone.

    The business that uses this delivery model receives the order from the customer for a certain product or service through the app. Then the app passes on the details of the orders to the aggregator and then the aggregator assigns a person that will deliver the requested products or services to the customer’s place.

    Features of a Hyperlocal Delivery Business Model

    Below are some features of this model that makes it unique and useful:

    • The target area in this model is a certain place where people have a high demand for goods and services and through this those demands can be fulfilled instantly.
    • It takes care of the needs of people with the help of modern technology.
    • This model provides the deliveries for the goods extremely fast and they arrive at the customer’s doorstep in no time.
    • GPS, Social Media, and mobile applications are needed so that this model can function in your business.

    Benefits of Hyperlocal Delivery Model

    Some of the benefits that the Hyperlocal model gives out are:

    • The hyperlocal model helps the local retail stores gain the visibility that was endangered due to online shopping sites.
    • Retail shops enjoy a significant advantage and that is they don’t need to create and maintain an app for their business, they can just add their business on the E-commerce platform and it can function easily.

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    How to Build Business around Hyperlocal Delivery Model?

    If you are choosing the hyperlocal model for your E-commerce business, then you need to follow the steps below.

    Choose the Industry

    The first and foremost thing you have to do is select the industry around which you want to build the hyperlocal delivery model. It can be for groceries, food delivery, medicines or other products. The market you choose will decide the future of your business.

    Choose your Target Audience

    After selecting the industry, the next step is to decide your target audience. Not everyone can be your audience, so you must decide to whom you want to serve.

    Form the Partnership

    It is now time to partner up with the retail shop and the aggregator who will provide your customers with the products and services. You need to choose them carefully, as your business reputation depends on them. The delivery network has to be strong.

    Select a Revenue Model

    Think about how you want to earn revenue through this business and what model you want to use. There are inventory-led models, aggregator models and hybrid models in the hyperlocal business model. Choose the one that will go with your business.

    Develop an App

    In this step, you need to build an app, through which your customers, delivery partners, and suppliers will be connected. The app has to be user-friendly and hassle-free, this way it will strengthen your customer base.

    Companies that use Hyperlocal Delivery Model

    Haptik

    Through this app, you can book your movie tickets, recharge your phone, and order food.

    Zomato

    One of the biggest food delivery apps that serves the people of India. You can book a table in a restaurant, order food, and discovers multiple restaurants that serve your favourite cuisines.

    Pluss

    The app delivers your medicine to your doorsteps and can also conduct any tests suggested by your doctor here, they will deliver the report after completing your test.

    Blinkit

    This app delivers groceries to your place, not only that it also delivers other products including cosmetics and frozen foods.

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    Conclusion

    At present, the Hyperlocal model has become one of the most important ones in the E-commerce sector. In a fast world, having your things delivered to you in lesser times is one of the blessings of this model and that is what attracts the customers. With time, the apps by the businesses that follow this model need to be more developed so people can receive better services. The business will continue to grow when they try to better itself.

    FAQ

    What is the hyperlocal delivery model?

    The hyperlocal delivery model is an online business model where the demand of the customers can be fulfilled through local shops.

    What is Hyperlocal targeting?

    Hyperlocal targeting means targeting your audience from a selective geographically limited area.

    What is a Hyperlocal delivery system?

    It is a process of delivering goods from a seller to customers from the same locality.

    How would you build your business around an on-demand hyperlocal delivery model?

    Select the industry you want to operate in, select your target audience, Partner with an aggregator, build an app, and prepare a revenue model.

  • Interesting Facts About Jiomart Online Grocery Shopping Platform

    In April 2020, Reliance Industries Ltd launched JioMart, an e-commerce website on the Jio platform. JioMart is an online grocery shop that delivers 50,000+ grocery items at a discount to your home via a fast delivery system. It is based on a demand-driven model. The website began operations in Thane, Kalyan and Navi Mumbai and eventually expanded throughout India. Customers responded positively to the service, and the firm is currently expanding its presence in other Indian cities and villages. JioMart has developed a digital pan-India infrastructure in collaboration with local Kirana stores and its retail outlets.

    Instead of employing a warehouse infrastructure, the firm works with local shops. The grocery goods are sourced by these shops and delivered to the customers.

    Reliance plans to compete with existing grocery platforms in India, such as Swiggy, BigBasket, Zomato, Grofers, and others, via JioMart. Some interesting facts regarding the e-commerce platform are listed below.

    Jiomart Does Not Have Any Warehouses
    Jiomart Selling Platforms
    How Does Jiomart Work With Retailers?
    A Retailer Can Become A Jiomart Seller
    Why Is Jiomart Such a Strong Competitor?
    Jiomart’s Features
    Mukesh Ambani’s Jiomart Aims
    Jiomart Supported through Reliance Aquisitions
    Jiomart’s Business Strategy
    Jiomart’s Competitors
    Conclusion
    FAQs

    About JioMart

    Jiomart Does Not Have Any Warehouses

    JioMart, unlike its competitors Flipkart and Amazon, does not stock its items in massive warehouses. To supply merchandise, they have partnered with local retailers or Kirana stores.

    Jiomart Selling Platforms

    JioMart Grocery Shopping Platform
    JioMart Grocery Shopping Platform

    Fresh fruits and vegetables, groceries, snacks, drinks, home & household basics, beauty & hygiene, and infant care are just a few of the supermarket items available at JioMart.

    You may purchase and order things using the Jiomart website and app. Previously, Jiomart teamed with Mark Zuckerberg through Facebook-owned WhatsApp, and the two companies joined together to improve JioMart’s service and reach out to WhatsApp customers. Users may submit orders over Whatsapp, which would make it easier for clients who are not comfortable using digital platforms to shop from JioMart. As a result, the service became much more user-friendly.

    How Does Jiomart Work With Retailers?

    Jiomart links with local businesses and delivers items to clients by obtaining them from the closest store in the customer’s neighbourhood. To place the order, the consumer will utilise their official WhatsApp number.

    The user will get a bill that must be paid in cash after confirmation. When the order is ready, the client will be notified and instructed to pick up the order from the store.

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    A Retailer Can Become A Jiomart Seller

    Any retailer can easily be a seller at JioMart. To become a vendor on JioMart, a retailer must first register. Store owners may use the JioMart app to display their inventory, take orders, make deals, and manage online sales after registering. JioMart would make sure that vendors using its platform have a pleasant selling experience. Retailers will be provided with the necessary assistance to ensure that items are delivered to customers promptly.

    Why Is Jiomart Such a Strong Competitor?

    In comparison to competitors such as Amazon, Jiomart provides lower costs to merchants and has a significantly greater portion of the distribution pie. JioMart, unlike other e-commerce platforms, works with small businesses. It serves as a distributor, distributing items to merchants and fulfilling orders for JioMart through its small shop network.

    JioMart presently delivers 250,000 orders every day, and the e-commerce site has ambitions to expand into electronics and other categories shortly. At the moment, JioMart is offering all food goods at a discount of 5% off the MRP. It is even less expensive than Amazon, Flipkart, Zomato, and Swiggy. JioMart also provides a larger selection of items than other e-commerce sites and no order limits.

    Reliance Retail has a 20% share of the grocery market among organised companies and is 40% larger than the second-largest competitor, DMart.

    The firm has a 5% organised segment share in fashion retail, which is more than 50% greater than competitors like Aditya Birla Fashion (ABFRL).

    Jiomart’s Features

    Every e-commerce site has a minimum order requirement to qualify for free delivery. However, Jiomart has no such need. According to the firm, there is no minimum order for free home delivery. The firm plans to deliver orders placed on Jiomart within one to two hours, with large purchases arriving the same day or the following day. Every product on JioMart has a minimum discount of 5% and can go up to a maximum value of 50%.

    The firm should accept things returned without inquiry, making the service more customer-friendly.

    Mukesh Ambani’s Jiomart Aims

    JioMart was not an impulsive action by Mukesh Ambani but rather a well-thought-out strategy to grab the lucrative e-commerce market. By 2021, the domain is expected to be worth $1.2 trillion. His superb effort reflects his aim to compete with global e-commerce behemoths like Amazon and Flipkart, controlled by Walmart.

    Jiomart Supported through Reliance Aquisitions

    Reliance Acquisition Supported JioMart
    Reliance Acquisition Supported JioMart

    In 2019, JioMart was supported by the Reliance acquisitions of Grab A Grub and C-Square.

    Grab A Grub is a logistics firm based in India that was formed in 2013. It was purchased for $14.9 million in March 2019 by Reliance Industrial Investments and Holdings Limited to assist Jio Mart logistics. Grab was selected because it has a track record of success with mega-brands, including McDonald’s, BigBasket, Myntra, Amazon Now, and Swiggy.

    C-Square Info Solutions Private Limited, created in 2002, offers software solutions for e-commerce, retail, salesforce, and other industries. RIIHL purchased it in March 2019 for $11.56 million. RIL made this strategic decision to boost JioMart’s business strategy.

    Jiomart’s Business Strategy

    The Chinese e-commerce giant Alibaba Group Holding Ltd pioneered Jiomart’s business strategy. It offers online to offline model (O2O). A user looks for a product or service online but purchases it through an offline channel under the O2O model.

    Jiomart’s Competitors

    Because of its massive success, Ambani’s Jio cellular service pushed a lot of other cellular networks on the verge of going out of business. This might be the case for Ambani’s current endeavour, as well as all of its competitors.

    JioMart may have Amazon and Flipkart on its radar, but in its current form, the firm will be a bigger nuisance for Grofers and BigBasket, India’s leading grocery delivery companies- Swiggy and Zomato, too, have just entered the grocery delivery market in India.

    Conclusion

    With the advent of the largest player in the Indian industry, incumbent grocery delivery businesses face a major challenge. JioMart has various advantages over its competitors, in addition to having a well-known brand name.

    Jio’s entry into the telecom industry sparked a revolution and changed the tables. Big names like Airtel and Vodafone, who had ruled for years, were knocked off their perches. It remains to be seen if Jio will be the market leader in online grocery delivery.

    FAQs

    Who is the founder of JioMart?

    JioMart is a product of Reliance Industries, owned by Mukesh Ambani.

    When was JioMart launched?

    JioMart was launched in areas near Mumbai in April 2020. It was successfully launched in 200 cities in May 2020.

    Can non Jio users use JioMart?

    Yes, JioMart can be used by non Jio customers.

    What is JioMart model?

    JioMart works as O2O model (Online to Offline model) where users can order online and order gets delivered offline.

  • Dunzo Marketing Strategy: How Dunzo Used Social Media To Its Advantage

    The food supply was taken over by apps such as Swiggy and Zomato and Ola, Uber and Rapido took over the rides. But Dunzo combined both possible resources that can be offered online. In the current pandemic situation, Dunzo provides many helpful and interesting source of services.

    For them to focus on social distance and hygiene controls immediately when creating a brand recall is of utmost importance. Here is a Dunzo Case study that focuses on the dunzo marketing strategy.

    What is Dunzo?
    Dunzo’s Marketing Strategies
    Frequently Asked Questions

    Dunzo Company Profile – Business Model | Founders | Revenue | Competitors | Funding
    Company Profile is an initiative by StartupTalky to publish verified informationon different startups and organizations. The content in this post has beenapproved by the organization it is based on. We yearn to live hassle-free lives. And smartphones have a major role to play inachieving this dr…
    StartupTalkyRishabh Rathi

    What is Dunzo?

    Dunzo is simply an app that offers services to deliver and transport. It provides food supply, pick-and-drop facilities, distribution of packages, local messages and a whole list that goes on. The Dunzo USP, can be understood with Dunzo tagline, ‘Let’s Dunzo it’ which basically means that the platform is the destination if anything is to be moved from one location to another. The Dunzo founder is Kabeer Biswas, who launched the platform in January 2015. The headquarters of Dunzo is based in Bengaluru Karnataka.

    Dunzo is the first direct investment of Google in India due to its sound approach. Some of Dunzo features of dunzo are its easy payment options, integration with social media, GPS tracking in real time, OTP assessment, cashbacks & discounts. Dunzo target audience is anyone and everyone who uses their smartphones.

    Dunzo logo
    Dunzo logo

    Dunzo Services

    Since Dunzo branding is based on being a consumer service platform, it offers a wide services such as sending packages, pick up and drop services, grocery or laundry delivery, local couriers, medicine deleivery, meat and fish supplies, online food ordering.

    How does Dunzo work?

    Dunzo is a simple app to use. The user raises a task, specifying what they want done and a delivery executive, called a partner by the company, is assigned to work on it. All of this is done via a chat interface, while dunzo customer care is  efficient in helping their customers.

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    Dunzo’s Marketing Strategies

    In its commercial campaigns, it faces many obstacles. The key goal of Dunzo marketing strategy is to spread knowledge about the multi-usefulness of the app by promoting it through using various means that can be online or offline. But since Dunzo marketing is done online these days, the platform uses Dunzo social media pages to successfully create a unique identity to its consumers.

    Dunzo’s USP

    References from Bollywood

    To draw people’s interest, Dunzo marketing uses phrases and dialogues from Bollywood. The everyday notifications are typically interwoven with powerful songs or film titles.

    Dunzo uses Bollywood References

    Meme Marketing

    In Memes and Dunzo Ads, the brand is an influential trend follower. Through Dunzo instagram page, you can see that the brand easily adapts to the Internet and its new meme-based posts for marketing becomes trending. The Dunzo memes are well known for being relevant and witty.

    Dunzo Meme Marketing

    Moment Marketing

    Dunzo moment marketing is a strategy where a brand designs marketing messages or advertisements by using relevant content from the current events. Dunzo is an expert when it comes to moment marketing because they pick up the right topic, which the customers know well about. These marketing campaigns capture the attention of people especially on social media and gain followers.

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    Social Media Marketing

    Dunzo marketing material is often vivid and coordinated with the key green or black colours of the Dunzo logo.  The brand creates a strong immersive environment, which instils optimism on small screens. As for Dunzo social media involvement, Instagram, Twitter and Facebook work well for the brand. It strives to spread daily life posts with the aid of its mascots, Harri and Dunya. These characters, dressed in Dunzo gears, represent the thoughts of a Dunzo-partner in daily circumstances.

    Dunzo branding aims on creating brand communication around its troops. The goal is to illustrate the operations and unity between the various brands because, in this time of crisis, they are all together. Dunzo also shares individual employee information and stressed their hard work to keep things going. The organizations in which Dunzo had collaborators were also communicated.

    Dunzo Social Media Marketing

    Dunzo Comic Series

    Dunzo ads has come up with a unique way of engagement called “Dunya Ki Duniya” revolving around a character called “Dunya” and her everyday life. This is a fun and a quirky way to market the brand and its services. Sometimes, Dunzo Memes also have other comics in them.

    Hyper-Local Communication

    As Dunzo manages hyperlocal supplies, it is important that the urban spaces for which Dunzo provides services are expandable. It did so by using graphic designers as well as by manipulating real-life images. Dunzo USP is to catch the pulse of the city and describes how it wants to make a part of people’s lives.

    Dunzo Hyper-Local Communication

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    Twitter

    Like any other brand that deals with customer service, Twitter is key to Dunzo. Dunzo uses twitter to make customers feel heard with two-way communication. Recently, it has become more relevant than before as people tend to have more questions about deliveries during the lockdown. It is also helping them highlight available brands and operations

    Content in the Mundane

    One of the interesting aspects of Dunzo social media communication is how they create content out of mundane objects. These are almost always themed around food, something that works well because of the intrigue and relatability factors. Dunzo app help people look at these objects in a new light.

    Dunzo’s Content in Mundane

    Campaigns and Consistency

    Dunzo ads campaign got its inspiration from a famous Instagrammer ‘Dude with sign’ who stood in public places with signboards that had various topics like spreading awareness spoken about. Dunzo marketing strategy was among the first set of brands to have used the format in their communication. Since then, it is something that has been consistently used in their communication multiple times.

    Dunzo’s Woman Empowerment Campaign

    Dunzo brand positioning is such that it delivers nostalgia with the #90sRedun campaign. Dunzo uses memes to pay  tribute to iconic commercials by redoing them with brand integration, rewriting taglines with a twist, and utilizing these brands’ legacy to pull us back into simpler times.

    Dunzo 90’s Campaign

    Conclusion

    Dunzo’s marketing strategy success is evidenced by the fact that it became a verb, let’s say Dunzo! In order to increase public engagement, it is crucial that brands develop trendsetting marketing strategies. As companies expand, the clutter is important and the right audience is reached. Modern marketing techniques, which publicity companies would use, are available for this. With the help of this Dunzo case study you can also take tips and improve your marketing skills.

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    Frequently Asked Questions

    What is Dunzo’s USP?

    Dunzo USP – Mobile-based virtual personal assistant for the city and urban people, assigning real people to get complete chores involving consumer goods, for a specified service fee within the city limits.

    Who are Dunzo’s target audience?

    Dunzo’s target audience is anyone who uses their mobile. This is to create platform for all age groups to make use of it.

    What services does Dunzo provide?

    Dunzo can change the way you move things, how you shop and lets you access your city. Dunzo is an app that connects you to the nearest delivery partner who can make purchases, pick up items from any store or restaurant in the city and bring them to you.

    How does Dunzo work?

    Dunzo app is simple to use. The user raises a task, specifying what they want to be done and a delivery executive, called a partner by the company, is assigned to work on it. All of this is done via a chat interface.

    What is Dunzo?

    Dunzo is simply an app that offers services to deliver and transport.

  • Top 10 Best Grocery Delivery Startups in India

    The pandemic has made us shift entirely to digital. But there are few things that we often doubt in the digital platforms. Buying fruits and groceries have always been conventional when it comes to purchasing. But with such a dreadful pandemic across the globe, people have taken the initiative to bring this grocery service in your footsteps. Well, yes! That’s right.

    In India, dozens of online companies are established to facilitate grocery shopping online and delivering it to the customers with full covid-19 precautions. With such a rushing and demanding lifestyle, shopping through conventional offline methods has become very tacky. In such cases, grocery startups are founded, where you can buy anything with just a few taps on your smartphone.

    Groceries play the most significant role in our lifestyle. We need food items and other household products daily. Grocery application makes it absolutely convenient so that we can buy all our grocery items any time we want, with no boundary of time. These applications facilitate purchasing and delivery of the grocery item to the customer’s house. This article would help you in knowing the best grocery startups in India, available for you any time. Let’s get started!

    Big Basket
    Grofers
    Dunzo
    Nature’s Basket
    ZopNow
    JioMart
    Licious
    Paytm Mall
    Country Delight
    Qtrove
    FAQ

    Big Basket

    Big Basket Website
    Big Basket Website

    The largest digital supermarket in India, Big Basket is widely known for its broad range of household and grocery products. Big Basket is considered the number one online grocery application in India. It provides a product range of around 14,000 items for customers to choose from. It offers absolutely convenient payments services and express delivery within 2-3 hours. Big Basket has formerly received the honor of ‘Consumer Internet Company of the year’ by VCCircle.

    Big Basket is preferred by almost everyone, ranging from working professionals to school children. It offers various discount offers to its customers. It offers free home delivery for orders above Rs 1000. Big Basket serves majorly in the top seven cities that include Mysore, Pune, Chennai, Mumbai, Bengaluru, and Hyderabad.

    Grofers

    Grofers Website
    Grofers Website

    Grofers, a very prominent digital retail store that offers multiple categories of grocery products to its customers. The company’s products range from organic stalls, beverages, snacks, vegetables, dairy products, and many more. Grofers was established in 2013 and headquartered in Gurgaon, India.

    Grofers is associated with several brands such as Pepsi, Colgate, Aashirvad, Dabur, and many others. Its mobile application is available on both platforms of Android as well as iOS. Its home delivery facility is available in Bengaluru, Delhi, Gurugram, Mumbai, and others, across India.

    Dunzo

    Dunzo Website
    Dunzo Website

    Dunzo is well-known for its incredible express delivery within 45 minutes. This grocery application holds a wide range of products including beauty products and vegetables.

    They deliver items from your nearby grocery stores also. Its functions are accessible in Delhi, Mumbai, Noida, Hyderabad, Bengaluru, Gurgaon, Chennai, and Pune.

    Nature’s Basket

    Nature's Basket
    Nature’s Basket

    Nature’s Basket is one of those grocery startups that are established by the Godrej Group, in India. Godrej Group offers the best quality of grocery products from a broad range of categories.

    Its product is specifically manufactured from foreign countries such as Cheese from France and Italy, Spices from Asia, organic supplies from India, and many others.

    ZopNow

    ZopNow is a very well-known online grocery store which offers a wide range of products for its customers. They offer biscuits, pickles, sauces, frozen foods, vegetables, sweets, and many other beauty products. Moreover, it provides kitchen and home products as well.

    ZopNow is widely famous for its customer’s experiences and services. It offers a huge range of discounts and offers. Its services are available in Delhi, Gurgaon, Faridabad, Noida, and Ghaziabad.

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    JioMart

    Jiomart Website
    Jiomart Website

    Well, Reliance is known by everyone! And when it comes to Jio, it has brought some incredible deals for Indian. And among these, JioMart is one of the most incredible online grocery stores. Its mobile application is available on both iOS as well as Android.  

    JioMart functions in almost every metro city including Ahmedabad, Mumbai, Bengaluru, Hyderabad, Delhi, Meerut, Agra, and others.

    Licious

    Licious Website
    Licious Website

    The very famous digital marketplace for meat and seafood is Licious. It provides absolutely fresh, packed, marinated, vacuum-sealed meat and seafood. Licious was founded in 2015, headquartered in Bangalore, Karnataka, India.

    Licious functions on a zero inventory model and offers a subscription model for pre-fixed delivery products and dates. Its mobile application is available on both Android and iOS.

    Paytm Mall

    Paytm Mall is considered the fastest growing e-commerce marketplace that provides the service of grocery shopping and delivering from customers’ houses. Paytm is counted among the most prominent E-commerce platforms after Amazon and Flipkart.

    Paytm Mall offers a wide range of products such as fresh vegetables, dairy products, fruits, and many others at affordable prices. Its mobile application also provides FMCG products for online sales and other grocery items.

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    Country Delight

    Country Delight Website
    Country Delight Website

    Country Delight is counted among the top online grocery stores in India. It provides a wide range of dairy products. The company is very significant with its services and delivery.

    Country Delight was founded in 2015 and established in Gurgaon, India. The company also functions with some quality management systems with quality testing at the manufacturing level, farmers level, and with accredited food testing laboratories.

    Qtrove

    Qtrove is an online platform that offers various handicraft products for its customers. Its product range includes homemade chocolates, jams, ells sauces, home decor products, cold-pressed juices, skincare, and others.

    Qtrove is headquartered in Bangalore, India with some very advanced investors such as Brand Capital, Navodya and K Ganesh.

    Conclusion

    With digitization in every sector, grocery and household products are also available on the Internet. Today, the life of every individual has become very tacky and hectic. That’s why people search for an online platform that provides the required services.

    Many prominent companies are established in India with great grocery services. Therefore, it has become quite tough to choose the right one. And for that purpose only, we have brought this article. Stay tuned for more updates!

    FAQ

    Are grocery delivery services profitable?

    Yes, Grocery delivery services are profitable ventures.

    How do delivery companies make money?

    Delivery companies make money by charging the customers a delivery fee that is fixed or depend on the distance travelled.

    Which are the top grocery delivery startups in India?

    Big Basket, Grofers, Godrej Nature’s Basket and ZopNow are the top grocery delivery startups in India.

  • Why did the Chinese Government Ban the ride-hailing firm Didi?

    The Chinese Government had been hunting down the tech giant Alibaba for a long time in the country and has also ensured to remove Jack Ma from his board member position. The Government and the regulatory authority have recently removed a tech company from the app store of China soon after it was listed on the NYSE. Let’s look at why China had banned Didi.

    Didi – Latest News
    About Didi
    Why was Didi Banned in China?
    Didi’s response on the Ban
    Chinese regulators on overseas listed companies
    FAQ

    Didi Ban – Latest News

    The shares of the company, Didi had seen a fall of around 20% as the Chinese Regulators had removed the application from the app store in China. The company has been all over the news in regards to the troubles in China.

    The mobile application is said to have been collecting various information from the customer and this is considered to be the major reason for tightening the restrictions on the mobile application.

    The company had been listed on the New York Stock Exchange but just after some days of the listing the Government of China had accused Didi of cybercrime and have suspended the new registration of customers on the app.

    About Didi

    Didi is a Chinese based vehicle hiring company that was started in the year 2012. The company has its headquarters in Beijing and has more than 550 million users and tens of drivers associated with it.

    The services provided by the company include transportation services, social ride sharing, taxi hailing, bike sharing, social ride sharing etc. which are app-based services. They also provide services such as on demand delivery services, automobile services which include leasing, sales, financing, maintenance, electric vehicle charging, co-development of automobiles with automakers, etc.

    In the year 2016, the company had acquired the Uber in China and has established a prominent space in the industry.

    Why was Didi Banned in China?

    The Chinese regulators have conveyed that the app posed a cybersecurity risk for the customers and that is one of the major reasons to remove the mobile application from the app store. The regulators have also accused the company for have collecting and using the personal information of the customers illegally.

    Some experts have estimated that the crackdown on Didi by the Chinese regulators is an attempt to prevent the data and information of the Chinese companies to be leaked outside. The company was listed on the New York Stock Exchange in month of June 2021.

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    Didi’s response on the Ban

    The shares of Didi have been falling since the tightening of regulations from the Chinese authority. The investors of the company have been clattered and this has happened within a week since the company had gone public in the United States.

    Didi Share Price
    Didi Share Price

    Didi is enormously reliant on its home market and has more than 300 million active users in the country. The company has conveyed that they are working with the regulators in order to comply with the rules and regulations and towards working to make certain changes to the application.

    Chinese regulators on overseas listed companies

    The Regulators of China has stated that they would increase the regulations that they have laid down on the overseas listed companies. The country will start regulating a keeping a periodic check on the information such companies are sending and receiving across the borders. The motive is said to ensure that the Chinese consumers are safe from cybercrimes or the leak of personal information.

    The Government has made a strict order to punish certain illegal activities by the companies such as fraudulent share issuance, market manipulation, embezzlement, etc. The regulators have conveyed that the securities fraud was prominent in the overseas market.

    Conclusion

    However, the company has conveyed that the customers and the drivers who had already downloaded the application won’t be affected due to the crackdown and also the company has stated that it expects a hit in its revenue generation in the country.

    FAQ

    When was Didi Chuxing founded?

    Didi Chuxing was founded in 2012 by Cheng Wei, Zhang Bo, Wu Rui.

    Why did China ban Didi?

    China’s internet regulator banned Didi’s, saying it illegally collected users’ personal data.

  • Logistic startups that are helping deliver oxygen cylinders in India

    “Not all heroes wear capes”, this saying was realized when Indian Logistics companies started pitching in to meet the shortage of oxygen during the Covid crisis. It is not possible to set up new oxygen plants or expand the old ones in a limited time. That’s why the focus had to be shifted to logistics.

    During the first wave, the demand for oxygen went north from 700 MTPD (Metric tonnes per day) to 2,800 MTPD. The second wave launched it even higher to 5000 MTPD. This puts immense pressure on local bodies to deliver the requirement on time.

    In this case, logistics entrepreneurs have come out as saviours. They are working were both solely and in collaboration with government bodies and international firms to meet the rising demand.

    Below is the List of logistics companies that are helping deliver oxygen cylinders in this oxygen crisis:

    Delhivery
    Mahindra Logistics
    Loginext
    FAQ

    Delhivery

    Gurugram based unicorn startup, Delhivery has been contributing to meet the supply of oxygen cylinders. The CEO of Delhivery, Sahil Barua, seeks help from international firms while he plans to import oxygen from countries like China. The company is reaching out to people through social media to provide logistics support.

    Chartered flights brought in oxygen cylinders on April 28 and April 30 from Shanghai to Delhi. Nitin Goyal promises to provide end-to-end support to anyone who asks for it. He provided his email, i.e., nitin.goyal@delhivery.com, where the requester can provide the details of volume and address

    “We are flying charters into India with oxygen concentrators and other essential supplies and can build more capacity on demand.”  – Sahil Barua, CEO Delhivery

    A group of Gurugram based startup founders launched, “Mission Oxygen”, to meet the oxygen demand. They managed to raise 4.60 crores and aim to reach the target of 5 crore INR to deliver 3000 oxygen cylinders. The mission was funded by many businessmen and Bollywood celebrities.

    The situation has gone so bad that patients and even doctors have resorted to social media to ask for help. In the scenario, government bodies have been proved to be unprepared. The startups on the other hand are well equipped with their advanced technology and measures that can provide valuable solutions. They gather funds and quickly put them to use.

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    Mahindra Logistics

    Amidst the havoc, Mahindra Logistics has emerged as another saviour as it launched, “Oxygen on Wheels” (O2W). They aim to deliver oxygen all around Mumbai to meet the shortage of oxygen.

    Maharashtra is among the topmost affected states where the oxygen demand has sky-rocketed. Mahindra deployed over 100 vehicles in Mumbai, Pune, Thane, Pimpri Chichwad, Chakan, Nasik, and Nagpur.

    The company has partnered with administration and local government bodies to fight this battle. Mahindra plans to supply oxygen in Delhi too. Since the condition is worsening and effective distribution becomes crucial, it is also planning to deliver oxygen directly to the homes of the patients where the condition is critical.

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    Loginext

    Loginext is Mumbai based logistics startup that has also pitched in the meet the demand. It plans on collaborating with Brihanmumbai Municipal Corporation (BMC) to deliver oxygen cylinders to the needy. It has also collaborated with over 50 delivery platforms to launch an oxygen-delivering service.

    Dhruvil Sanghvi, CEO of Loginext understands that the bigger problem lies in distribution rather than the supply. That’s why they are working with local government bodies to ease the distribution.

    Indian Air Force has also been lifting and delivering oxygen cylinders and other medical supplies. They are even lifting medical staff from different places and bringing them to required locations. Till now they’ve managed to lift cylinders from Bangkok, China, Singapore, and UAE to help the country in this crisis.

    FAQ

    How is oxygen delivered at home?

    Oxygen is usually delivered to home as compressed oxygen gas or as Liquid oxygen.

    Do oxygen concentrators run out of oxygen?

    Oxygen concentrators does not run out of oxygen.

    Can I import oxygen concentrator to India?

    The Delhi High Court on Wednesday asked the finance ministry to consider exempting oxygen concentrators imported by individuals for personal use from integrated goods and services tax.

    Conclusion

    As India battles with the second Covid wave, we are faced with an ever-present logistics problem. But these companies with the help of others have proved that where there’s a will, there’s a way. While they continue to distribute oxygen, we can contribute by staying at home and following guidelines.

  • How Delhivery is helping to import oxygen concentrators

    The number of Covid-19 cases has been increasing in India from the last month. The daily Covid cases in the second wave of Covid have crossed the 3-lakh mark in the country. The entire healthcare system in India has been facing a great challenge and an immense pressure.

    The cases have been increasing and the Covid has been spreading on a faster phase. In India, the Covid outbreak has exploded. There are various reports from hospitals in regards to the shortage of medicines and oxygen. Let’s look at how delhivery is helping to import oxygen cylinders to India.

    Announcement from Delhivery
    Tweet by Delhivery
    About Delhivery
    Import Consignments
    FAQ

    Announcement from Delhivery

    Sahil Baura who is the co-founder of the startup Delhivery has announced through his LinkedIn post that the company has made arrangements and will soon be flying charter planes to India.

    The charters will carry oxygen concentrators and other essential services required by the country. He also added on that they would be able to build more capacity according to the demand and requirement of the country.

    Sahil Baura
    Sahil Baura

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    Tweet by Delhivery

    One of the Delhivery executives from Delhivery had tweeted that, Delhivery will be chartering two planes from China which will most likely take place on Wednesday and Friday of this month, that is 28 April 2021 and 30 April 2021. They said they will be providing logistical support for importing oxygen concentrators

    He added on saying that the company is importing oxygen concentrators and other essential services at minimal margins and according to the situation they would have spare capacity.


    If the demand has increased the current supply, then the company has said that it will be able to arrange for additional supplies. He also added on saying that the interested people will be able to contact the company using the Email ID ceo@delhivery.com.

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    About Delhivery

    Delhivery is an Indian based Delivery company. It is a logistics and supply chain startup. Delhivery is a unicorn startup in India. It was founded in the year 2011 and has its headquarters located in New Delhi, India.

    Delhivery has the capacity at present to process around 15 lakh parcels on a daily basis. They have around 75 packing warehouses, 70 hubs, 24 automated sort centers, 14,000 vehicles, 2,500 delivery centers, and around 50,000 employees.

    Sahil Barua is the co-founder and the CEO of the company. The Parent company of Delhivery is SSN Logistics Private Limited. The company’s products and services include Delivery, Express Mail and third-party logistics.

    They are backed by a wide range of investors and venture capitalists. Some of the key investors and venture capitalists are Tiger Global, Soft Bank Vision Fund, Nexus Venture Partners and so on.

    Import Consignments

    On 24 April 2021, the Finance Ministry’s CBIC had directed all the field officers to clear all import consignments which include life-saving drugs and oxygen consignments which are used for the covid-19 treatment in the country.

    This will be implemented on the highest priority as the Covid 19 cases have seen a surge in India. The Central Board of Indirect Taxes and Customs (CBIC) has said that this decision is aimed at ensuring that all the equipment and products which help in the recovery of Covid 19 should reach the beneficiaries as soon as possible.

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    FAQ

    Who owns Delhivery?

    Sahil Barua is the Co-Founder & Chief Executive Officer of Delhivery.

    Is Delhivery a Chinese company?

    Delhivery is an Indian delivery company. It was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati.

    Is Delhivery a unicorn?

    Delhivery became a unicorn in the year 2019 when it was valued at $1.5 billion.

    Conclusion

    Earlier this week we have seen a lot of companies changing their manufacturing plants to oxygen manufacturing plants. Companies such as Reliance, SAIL, JSW steel, etc. The Tata group had also announced that it would be importing oxygen containers in order to easy transportation of liquid oxygen. We are able to see a lot of companies coming forward and helping the governments and the health care system to fight together against the deadly virus

  • Online Alcohol Delivery in India: Did Zomato and Swiggy get the approval to Deliver Alcohol?

    With the coronavirus crisis drying up the state coffers, the opening of the Alcohol shops was the only way to make quick and easy money for the government. The national capital usually makes Rs 3,500 crore per month from liquor sales, but due to the lock-down, Karnataka made a record in a day of Rs 197 crore. Hence, the online-delivery of alcohol in India was looked at as an opportunity to boost the economy.

    Alcohol consumption in India reached 6.5 billion liters in 2020. The steady increase in consuming these beverages can be attributed to multiple factors including the rising levels of disposable income and a growing urban population among others. This was seen as an opportunity by food delivery startups-Zomato and Swiggy for making alcohol available for home delivery.

    long queues outside wine shops after 40 days of nationwide lock-down

    No wonder when India witnessed liquor sales worth crores of rupees on the first day of the shops reopening since the nationwide lock-down came into force on 25 March, it also saw social distancing rules being flouted with people lining up till kilometers outside the shops.

    “By enabling home delivery of alcohol in a safe and responsible manner, we can generate additional business for retail outlets while solving the problem of overcrowding,”

    Anuj Rathi, vice-president – products at Swiggy, said in a statement. Credits to the huge demand for alcohol in India the government approved of the idea and on the 4th of June, Swiggy launched home delivery of Alcohol in West Bengal, soon after in Jharkhand and Orissa.

    Now, to piece together the back-story of e-delivery of liquor and wine in India, there is some question that needs to be answered, such as, is this online delivery of alcohol legal and how is it managed. Well, we have answers to all your question.

    Who Regulates the Liquor Business in India?
    States that allowed Home Delivery of Alcohol in India
    Reasons for the approval for E-Delivery of Liquor
    Managing E-Delivery of Alcohol
    Pricing of Alcohol
    Swiggy and Zomato work with the Retailers

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    Who Regulates the Liquor Business in India?

    As huge demand for alcohol in covid lockdown, and social restrictions, online wine shopping in india became need of the time.

    But, First of all, The question is How and by Whom is the Liquor Business in India Regulated?

    India’s alcohol drinks market was worth almost $27.2 billion in 2018, according to the most recent figures from the London-based research group IWSR Drinks Market Analysis.

    Liquor is a matter of the state and its business is firmly regulated by the Excise department of each state and the government regulates the supply of liquor in a state. In some states, retail sales are done by government-owned shops and for other states, the government is just a bulk supplier and the retail is managed by licensed private bodies. For some states, alcohol sales are divided between their own and private outlets.

    consumption (in billion liters) of alcohol in India during years 2016-2020

    States that allowed Home Delivery of Alcohol in India

    Thanks to the massive demand for alcohol in India even during a global pandemic, several states have allowed the online delivery of alcohol just to push the people back inside their houses. Zomato and Swiggy have already launched e-delivery of alcohol in Jharkhand and Orissa and are going to deliver in West Bengal shortly, whereas Delhi is on their radar too.

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    Reasons for the approval for E-Delivery of Liquor

    What was the reason behind the approval for E-Delivery of Liquor during a Global Pandemic?

    There are several legal formalities to be looked at by the state government for the online delivery of alcohol. But the states swung into action when on the 8th of May the Supreme court observed that the states should find ways for online delivery of alcohol because of concerns over social distancing due to COVID-19.

    The state government suggested multiple reasons for the approval of online delivery of liquor, for example, the Orissa government expressed its concerns over the long queues outside the liquor shops also informing that there was a great demand for it among the people.

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    Managing E-Delivery of Alcohol

    How will these Companies manage the E-Delivery of Alcohol?

    To ensure the safe delivery of alcohol with the compliance of all the laws, Swiggy has come up with measures such as age verification and user authentication before accepting the orders. Customers can provide the required data followed by their selfie which the platform will use for verification using an AI-powered system. The delivery persons will have to carry an identity card with them for validation and their details must be submitted with the state government and the customer’s age verification is a must at the time of the delivery.

    All orders will carry a unique OTP which would be required to provide by the customer at the time of delivery. There will also be curbs on the order quantity to ensure that customers are not bulk-purchasing.

    online alcohol delivery in India

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    Pricing of Alcohol

    How are these Platforms going to Price the Alcohol?

    To prevent overcharging, the Orissa government is maintaining a list of retailers with the maximum price f different brands of alcohol. The delivery charges would be fixed at Rs.100 on orders worth Rs.1000 and for amounts beyond that, for every Rs.500 the charges will increase by Rs.25 having a maximum limit of Rs.300 on delivery. This process will be similar for other states as well.

    Swiggy and Zomato work with the Retailers

    How are Swiggy and Zomato going to work with the Retailers In-spite of their Tech Adroitness?

    The biggest challenge in front of these food delivery startups would surely be the different set of rules of different states. All the states in India have different retail rules, different taxes, prices, and different age limits for the consumption of alcohol varying between 18-25 years.

    Where, a month ago, Indians were browsing on the internet as ‘how to make alcohol at home’, the last few weeks have been the fuel of the locked-down economy’s engine has kept everyone in India going.

    “Alcohol is necessary for a man so that he can have a good opinion of himself, undisturbed be the facts.”

    Finley Peter Dunne had once said. The Coronavirus crisis must have been an end for several small businesses, but has also appeared as an opportunity for various other business. E-delivery of liquor is one such massive opportunity that will open new dimensions and will earn enormous revenues.

  • How Zomato is Handling the Recent Delivery Controversy

    Zomato is an online food-delivery startup. Their services are available in 24 countries and around 10,000 cities. There was a recent allegation against a delivery executive of the company by Hitesha Chandranee from Bengaluru. She made an allegation against a Zomato delivery executive and shared some videos on social media explaining the allegation.

    The Allegation
    The Plea
    Zomato’s Response
    FAQ

    The Allegation

    In the first video, Hitesha Chandranee said that her Zomato delivery was late. She was talking to the customer care executive of Zomato regarding the order being arrived late. She pointed to her nose which was bleeding and said that while she was talking with the customer care executive, the delivery man hit her nose and ran away.

    Hitesha Chandranee uploaded another video on her Instagram profile which gave a detailed explanation of what actually happened. She said that she was working from morning and ordered food from Zomato around 3.30 pm. The delivery was supposed to be made by 4.30 pm.

    Since the delivery hadn’t arrived on time, she was following up with the customer care executives. She was explaining to the customer care executives to cancel the order or to provide free delivery for her order.

    She later told the delivery executive the same when he had reached with the order. She told him that she was talking to the customer care executive and didn’t wanted to receive the order as it was too late.

    She said that the delivery executive started shouting at her, asking her whether he was her slave. In the video, she said that she tried closing the door and the delivery executive pushed the door, snatched the delivery package from her hand, punched her and ran away.

    The Plea

    The Zomato Delivery executive Kamraj spoke to the media. He said that after he reached her apartment, he handed over the order to Hitesha Chandranee and was expecting to be paid because the mode of payment was COD.

    He also told that, he had apologized for the delivery being late and explained to her that it was because of the traffic and bad roads in Bengaluru. He said that, Hitesh Chandranee was very rude from the beginning, and asked him why he was late. Even after the apology she kept on insisting that the delivery was supposed to reach within 45-50 minutes.

    Kamraj then said that she had taken the food from him and refused to pay for it. She told him that she was speaking to the customer support and in fear of losing his money, he begged her to pay for the order. And it was at this moment she started shouting and calling him a slave and asked him what he could do.

    At that time the Zomato customer care informed Kamraj that the order has been canceled at the request of the customer and he had asked her to return the food. He said that she did not cooperate and because of her actions he decided to leave the apartment without taking the food.

    When he was walking towards the lift, she started using abusive words in Hindi and threw her slippers at him and started hitting him. And to defend himself from the ongoing attack he shielded himself using his hands. She then hit herself on her nose with her ring accidentally while trying to move his hand.

    Kamraj said that she did not let him go through the lift and he ran down to the third floor. He said that he had called up the Zomato support system executive in Delhi and explained the incident.

    Number of orders received by Zomato
    Number of orders received by Zomato 

    Zomato’s Response

    As soon as the first video was uploaded by the woman, Zomato’s official Twitter handle had responded saying that a local representative from the company would get in touch with her. They said that they would help her with the police investigation.

    Zomato took quick actions. They made a statement saying that the delivery executive was delisted from the app and they empathized and apologised for the incident.

    After hearing the delivery executive’s plea, the co-founder of the application has said that they are providing support to both of them to ensure that both sides of the story are heard.

    The co-founder of Zomato Deepinder Goyal said that they are in touch with the woman and is covering her medical expenses and helping her with the case. He confirmed that they have temporarily removed access of Kamraj towards the application but they are covering his earnings while the case is going on. They are also covering his legal expenses.

    Conclusion

    Zomato has said that Kamraj had made 5,000 deliveries for them and is one of the top delivery executives in the app with a average rating of 4.75/5 star. They said that he had been working with them for 26 months. Deepinder Goyal also reminded the public that these were facts and not an opinion. They have provided the information for record purposes.

    FAQ

    What is the salary of Zomato delivery boy?

    Delivery boys earn approximately between ₹ 25,000 per month, depending on factors such as the number of deliveries completed and the distance they cover.

    Who is the founder of Zomato?

    Deepinder Goyal is the founder and CEO of Zomato.

    What is Zomato’s valuation?

    As of January 2020, Zomato’s valuation is $3 billion.

  • How Swiggy is Transforming Delivery Service With the Help of AI

    Swiggy was founded in the year 2014. It is currently India’s largest delivery and online food ordering platform. It is operating in 100 different cities in the country. Swiggy has been using AI to improve its orders and delivery. Let’s look at the steps taken by the company to use AI for the smooth delivery of its products.

    AI usage for smooth deliveries
    Customers
    Delivery Executives
    Restaurants
    Time and Space
    AI Strategy
    FAQ

    Swiggy Using AI for Smooth Deliveries

    Swiggy has used AI to grow its order value by over 200%. The company said that the real challenge they faced was real-time decisions or optimizing their products. They said that, when the customers are deciding what to order, the delivery executives keep moving around and restaurants get busy with their customers and orders. Finding a balance between these three was the real challenge faced by them.

    Customer Sattisfaction

    The company stated that first promise they would maintain is that they will deliver the products within the given time period. They have built an AI system, where the customers will be able to see what they would prefer, at what time, etc. in the company’s platform. It is designed using AI which makes it easier for the customers to choose their order.

    The platform is built in a way where it would understand the language used to refer to the same item in different names. For example- In India chicken is addressed using different names in different languages and AI helps in making the platform understand that all these different names means the same dish.

    Swiggy’s Delivery Executives

    The location of the delivery executives is tracked by the company on a real-time basis. They get to know whether the delivery executive is available to fulfill the order or not using the AI system. This will help the company in confirming the order given by the customers.

    The company also needs to understand, whether the executive is a new person or an experienced person which is done through an automation Process.

    The delivery executives will have to mark arrived, when they reach a restaurant for picking up the order. The company uses live GPS tracking so that they don’t click arrived even before reaching the restaurant. This helps the company to know that they are physically present in the restaurant.

    Valuation of Swiggy ($m)
    Valuation of Swiggy ($m)

    Swiggy’s AI Solution for Restaurants

    In the same way, restaurants will also face similar challenges. It would take different time periods to prepare different dishes. Some may take 20 minutes while others may take up to 30 minutes to prepare. The company has built systems to take into account how much time would it require to prepare the dishes ordered by the customers.

    Another area where the company concentrates is on food quality. Sometimes the customer would receive a different dish from the one they would have ordered. The company has built a box that has a camera in it, which will take pictures of the food to ensure that it is the right food. The company informed that it is a computer vision model based on deep learning.

    Time and Space

    The other prime factor the company takes into consideration is the time and space input. The uniqueness of on-demand services is that the customers need would change according to the time and location. The platform understands, whether it’s morning or afternoon and shows the restaurants and dishes accordingly.

    AI Strategy

    Swiggy has hired an AI team from across the globe. They have hired individuals who hold multiple PHDs from international universities, and people who work as senior scientists in places like GE research and IBM.

    They have built a separate team dedicated only to applied research. This team is different from the data science team. This team will concentrate on solving the problems of the next 100 customers, while there is a team that looks at immediate problems.

    The company receives terabytes of data weekly and around 40 billion messages per day. Swiggy has worked on putting this data to develop and build Machine Learning models. The company has said that they have also partnered to get third-party data.

    Swiggy is also working on Artificial Intelligence on computer vision where for example a picture of a menu is automatically taken and converted into a file.

    They are looking forward to building long-term capability by partnering with other research institutions and industries which are external. Swiggy has also partnered with various universities and institutions where they would fund the research programme and innovative ideas.

    This is a step where the university students and Swiggy scientists would be able to work together in developing innovative models. They have also partnered with Amazon Web Services and a lot of startups.

    FAQ

    Who is the Founder of Swiggy?

    Swiggy was founded by Nandan Reddy, Sriharsha Majety, and Rahul Jaimini.

    What is the valuation of Swiggy?

    Swiggy has a total valuation of $1 billion.

    How many orders a day does Swiggy have?

    Swiggy has a high number of orders with 1.4 million orders a day.

    Conclusion

    Swiggy has also made efforts to introduce Artificial Intelligence across the organization. This would help everyone build models around it. They have launched a training programme for their teams, analysts and even business leaders which is “AI for All”.

    The vision of the company is to make AI part of their culture which has led them to build the capability and knowledge in the organization said Swiggy’s technological head.