AI ticketing system is developing a customer support process, which could be faster and easier for managing customers. It understands the urgency of a message, assigns it a rank, and forwards it to the right recipient. Most basic questions receive the answer on their own-even at night or during weekends. It learns from past tickets to respond better in each case. Knows unhappy customers and fixes their problems first. All chats, emails, or calls flow into one place. Less manual work usually means faster solutions, which translates into happier clients. Support teams can see trends and stop problems before they grow. It is suitable for both big and small teams, saving costs and time while keeping customers satisfied.
Teams needing enterprise-grade, AI‑powered omni‑channel customer support with advanced routing, knowledge management, and analytics.
Zendesk AI – Best AI Ticketing System for Customer Support
Zendesk AI ticketing automatically brings in all customers’ messages-like emails, chats, phones, and social-into one easy dashboard; the smart bots sort, tag, and respond to common requests on their own-even after hours. The system keeps the chat flowing, sends more complex problems to the appropriate support agent, and gives agents helpful tips or links to articles inside each ticket. AI learns from every single interaction, allowing letters to improve in sharpness as time goes by. The dashboard shows how the tickets make progress so that nothing is missed. The modern agent can now process even more tickets without bringing in extra agents.
Zendesk Pros
Quick ticket sorting and intelligent routing to the right agent
Agents are fully informed about customer history and can get quick tips
The system learns and improves over time.
Zendesk Cons
Advanced AI requires more expensive plans.
Setup and onboarding can be very complex for new users
Pricing
Plan
Pricing
Support Team
$19/agent/month
Support Professional
$55/agent/month
Support Enterprise
$115/agent/month
Zoho Desk
WEBSITE
www.zoho.com/desk
Rating
4.5
Free Trial
Yes
Best For
Teams needing affordable, AI‑powered omnichannel helpdesk with strong automation and customization options.
Zoho Desk – Best AI Ticketing System for Customer Support
Zoho Desk uses artificial intelligence to arrange, tag, and respond to customer queries over email, chat, phone, web, and social media from a unified dashboard. The proprietary AI for Zoho Desk, Zia, ranks the urgency of tickets, identifies unhappy customers, and recommends solutions based on business help documents. Now, any time—day or night—customers receive speedy answers to repetitive questions. Agents, meanwhile, can view all information and past conversations to better assist customers. Smarter tools are automating ticket assignment and trend analysis to ensure the speedy resolution of troubles. The 2025 release brings easier report generation, custom buttons, and enhanced self-service access.
Teams needing affordable, omnichannel helpdesk with live chat, ticketing, phone, and social media support.
LiveAgent – Best AI Ticketing System for Customer Support
LiveAgent provides you with a single view for emails, chat, calls, and social messages. AI and automation help organize, classify, and assign tickets in no time. The smart system combines one chat, email, or social media conversation into one ticket for every single customer, so nothing gets lost. Canned responses, automated rules, and reminders help to speed up task workflows. Real-time chats and proactive pop-ups enable further engagement. Built-in analytics allow teams to identify trends and quickly better themselves in the process. The dashboard is easy to set up, allowing agents to view every ticket, chat live, and switch channels within seconds.
LiveAgent Pros
The hybrid ticket stream registers chats from customers into a single thread
Quick and easy to set up: fast onboard and user-friendly back-office.
agent collision detection and internal notes to avoid confusion.
LiveAgent Cons
The AI chatbot capabilities are basic
Social integrations are paid
Pricing
Plan
Pricing
Small Business
$9/agent/month
Medium Business
$24/agent/month
Large Business
$39/agent/month
Enterprise
$59/agent/month
HappyFox
WEBSITE
www.happyfox.com
Rating
4.5
Free Trial
Yes
Best For
Medium to large teams needing AI‑powered, customizable helpdesk support at scale with automation, omnichannel ticketing, and employee self‑service.
HappyFox – Best AI Ticketing System for Customer Support
HappyFox brings every customer message, e-mail and chat, calls, and social into a simple dashboard. AI Copilot writes summaries, suggests responses, and ranks each ticket by urgency or topic. Smart automations answer simple questions, escalate tickets in need of immediate attention, and provide knowledge support to agents within tickets. A self-service center and a knowledge base enable customers to resolve issues themselves most of the time. With built-in reporting and event-based rules, teams identify bottlenecks and maintain unbeatable resolution times. With smarter workflows and less manual work, agent productivity skyrockets. HappyFox is customizable and fluid in accordance with your team’s size, allowing for quick setup and solid analytics to aid all support needs-whether great or small.
HappyFox Pros
AI Copilot for Smart ticket summaries
Intuitive, user-friendly, and quick for onboarding new teams.
Highly scoring for scalability
HappyFox Cons
Charge for asset management and high-level automation.
Custom workflows and analytics make it complex for beginners
IT teams and service-based businesses needing robust incident, change, and asset management integrated with Jira’s project tracking and automation tools.
Jira Service Management – Best AI Ticketing System for Customer Support
Jira Service Management captures every support request- Email, chat, portal, everything in one smart dashboard. It’s AI speeds up triage by sorting and tagging, and routing tickets automatically. A virtual agent will communicate helpful information over Slack, Teams, or the portal, while smarter automation deals with repetitive jobs. Issue tickets are grouped into similarity pools, urgent issues are flagged, while agents are given quick summaries and suggestions for fast replies. Teams can create workflows without code and link articles easily, with flexible setup for any department. Advanced analytics enable trend spotting and improve productivity. There are rich integrations with tools such as Confluence and Slack so that Jira works wherever you do.
Jira Service Management Pros
Unique AI triage & ticket grouping for quick, accurate sorting.
A versatile no-code workflow builder
Powerful security controls and compliance are required by most enterprises.
Jira Service Management Cons
A lot of AI features are locked for the Premium version/enterprise plans
Support responses can take much longer
Pricing
Plan
Pricing
Standard
$19.04/agent/month
Premium
$47.82/agent/month
Enterprise
Contact Sales
HubSpot Service Hub
WEBSITE
www.hubspot.com/products/service
Rating
4.3
Free Trial
Yes
Best For
Support teams wanting integrated ticketing, live chat, knowledge base, surveys, automation, and AI‑based workflows within the HubSpot CRM ecosystem.
HubSpot’s Service Hub – Best AI Ticketing System for Customer Support
HubSpot’s Service Hub unifies all support requests—be it email, chat, social, or calls—into one inbox for easy access. The AI-aided “Breeze Agents” sort, tag, and assign cases in a few seconds while instant-chat bots provide answers around the clock. Automation works smartly to carry out repetitive activities, identify trends in requests, and make sure urgent calls are routed to the right representative. The system takes time to track ticket status and agents’ workloads so that no one gets missed. Built-in analytics provide insight into what works and which areas need more focus. Several self-service capabilities help users through the integrated knowledge base, while feedback tools work toward satisfaction.
Support teams needing AI-powered ticket automation, omnichannel support, and self-learning helpdesk at flexible agent-based pricing.
Kayako – Best AI Ticketing System for Customer Support
Kayako helps with collecting every customer inquiry from email, chat, social, or phone, and puts it in one view. The AI sorts, tags, and answers routine tickets up to 80%, leaving difficult ones for agents to resolve. Instant smart chatbots respond to inquiries and do follow-up, asking questions that will help solve queries quickly. Every ticket the system learns from makes answers smarter over time. Agents get summaries, suggested replies, and all the info that they need at a glance. It allows customers to search on their own using an AI updated knowledge base. Kayako supports a lot of channels and serves customers in their language.
Kayako Pros
Ticket summary and chat insights in real-time for case handling ease.
Multiple languages and brand support
Easy collaboration between agents and clear follow-ups
Kayako Cons
Setting up the knowledge base and bot might take time to automate properly.
The custom reports and dashboards are limited compared to bigger rivals.
Pricing
Plan
Pricing
Kayako One
$79/month
Desk365
WEBSITE
www.desk365.io
Rating
4.9
Free Trial
Yes
Best For
Teams using Microsoft 365/Teams needing lightweight, affordable ticketing with AI-boosted responses, knowledge base, and workflow automation.
Desk365 – Best AI Ticketing System for Customer Support
Desk365 takes every support request entry, whether it be email, chat, social network, web form, or Teams, and aggregates it on a single dashboard. The AI would help agents with quick reply drafts, ticket summaries, and article suggestions-all coming from past chat experiences. Smart Automation would classify tickets, route them based on availability or topic of concern, send notifications, and ensure that tasks are completed on time. A built-in knowledge base and self-service portal for users resolves frequent issues. Ticket inbox is easy to use, mobile-ready, and can suit teams of all sizes. Custom views with power analytics, along with a solid integration into Microsoft Teams, allow any agent to track, report, and take action without breaking a stride.
Desk365 Pros
Integrate PocketPenny easily into Microsoft Teams
Flexible support across multiple channels
Secure environment
Desk365 Cons
Deeper analytics or reports might need a little extra configuration
Branding removal except on the paid plans.
Pricing
Plan
Pricing
Standard
$16/agent/month
Plus
$25/agent/month
SolarWinds Service Desk
WEBSITE
www.solarwinds.com/service‑desk
Rating
4.5
Free Trial
Yes
Best For
IT teams and MSPs needing ITIL-aligned, scalable ITSM with incident & asset management, CMDB, and AI automation.
SolarWinds Service Desk – Best AI Ticketing System for Customer Support
All support tickets, email, chat, phone calls, Teams, and Slack come under a single and simple cloud dashboard called SolarWinds Service Desk. Its AI helps in suggesting solutions, drafting quick replies, categorizing tickets, and so on, by priority. It directs customers with most routine questions to self-service channels or virtual agents, freeing agents for only the tough cases. With AI guiding submission of tickets to relevant articles, the web portal fast-tracks ticket submissions. It comes complete with change, problem, and asset management, giving a full ITIL experience. All updates, analytics, and dashboards provide real-time status for teams. Mobile access, no-code workflows, and multi-integration allow for faster implementation and setup.
SolarWinds Service Desk Pros
AI integration for ticket triage and summaries
Multi-channel-ready ITIL platform
Asset and configuration management
SolarWinds Service Desk Cons
Reports could take a long time to load
Interface complexity
Pricing
Plan
Pricing
Service Management
$39/technician/month
Front
WEBSITE
www.front.com
Rating
4.5
Free Trial
Yes
Best For
Teams desiring a unified inbox for email, chat, SMS, and social, plus AI-powered automation and collaboration in a shared workspace.
Front – Best AI Ticketing System for Customer Support
Front assembles all the customer support requests—be it email, chat, social, SMS with WhatsApp—into a single structured workspace. It’s AI intelligently sorts and tags tickets and applies smart rules to route them for speedier resolutions. Agents are offered real-time suggestions, summaries, and templates that enhance the speed of their reply. In terms of collaboration, it’s easy: team members can converse about tickets behind the scenes, without losing context. AI analytics also keep track of ticket trends, agent workload, and customer satisfaction levels. New features like custom ticket statuses, smart QA, and an easy customer portal will keep every service personalized and efficient. Workflows can be reformed to work according to your needs, while extensive integrations with apps and CRMs allow teams to push the horizon of their capability. The quick setup of Front, along with heavy automation assistance, ensures that teams operate smarter, regardless of size.
Front Pros
Actionable AI analytics
Customer Portal and Self-Service
Integrations into CRMs, business apps, and data platforms.
Front Cons
Pricing can be costly for small teams
Full set of AI features on top plans
Pricing
Plan
Pricing
Starter
$35/seat/month
Professional
$85/seat/month
Conclusion
AI ticketing systems transform customer support as never before. It catches all questions—email, chat, phone—on one simple dashboard. AI really sorts and tags tickets fast, answers routine requests, and forwards difficult cases to the right people. This means getting customers’ help faster, even after hours, with time savings for teams thanks to less manual work. All past conversations are available to agents with intelligent tips for responses. Trends and angry customers are flagged early, so nothing is missed. Easy setup and powerful analytics help such businesses see things first before they can grow. The system grows with you and works for all sizes of teams, along with happy customers at reduced costs and efficiency.
Here are the top AI-powered ticketing systems for customer support in 2025:
Zendesk
Zoho Desk
LiveAgent
HappyFox
Jira Service Management
HubSpot Service Hub
Kayako
Desk365
SolarWinds Service Desk
Front
What is an AI ticketing system in customer support?
An AI ticketing system is a smart software tool that automatically captures, organizes, and resolves customer queries across email, chat, phone, and social media.
How does an AI ticketing system improve customer support efficiency?
AI ticketing systems automate repetitive tasks, such as ticket sorting, tagging, and routing.
We all want to ace at customer support, experience and productivity – and there is no doubt about that. If you are someone on the same boat, we have some good news! Chatbot builders might just be the game-changer you need. These innovative tools are transforming the way businesses interact with their customers, providing round-the-clock support and personalised experiences. With the right chatbot builder, you can automate routine tasks, free up your team’s time, and create memorable interactions that keep your customers coming back for more. You’ll get to know how these tools can help you build chatbots that not only answer questions but also guide customers through complex processes, gather valuable insights, and even close sales.
HubSpot‘s chatbot builder is a powerful tool that can revolutionise your customer interactions. It allows you to create automated chat services that integrate seamlessly with your current CRM systems. You can set up chatbots to qualify leads, book meetings, and create support tickets, all without human intervention. One of the standout features is the ability to create task-specific bots that guide visitors through a predefined sequence of questions. This helps you gather essential information about your visitors before your team takes over the conversation. For those with more advanced needs, HubSpot offers conversational AI that can provide human-like responses using a knowledge base.
The chatbot builder is incredibly user-friendly, with a visual interface that makes it easy to design your bot’s conversation flow. You can customise your bot’s welcome message, add various actions like asking questions or setting property values, and even create if/then branches to determine the flow of the conversation.
HubSpot Pros and Cons
Pros:
Free forever plan with essential features
User-friendly interface
Seamless integration with HubSpot’s CRM and other tools
Extensive range of features for marketing, sales, and customer service
Simple integrations with over 1,500 apps and web services
Cons:
The interface can be restrictive for complex chatbot flows
Better suited for businesses already using the HubSpot ecosystem
Limited customisation options in the free plan
Advanced features only available in higher-tier plans
HubSpot’s chatbot builder is an excellent choice for businesses looking to automate customer interactions and streamline their support processes. Its integration with HubSpot’s wider suite of tools makes it particularly valuable for companies already using or planning to use HubSpot’s CRM and marketing automation features. While it may have some limitations, the free plan offers a great starting point for businesses to explore the benefits of chatbots without any financial pressure.
Manychat is a powerful chatbot builder that can revolutionise your business by automating conversations across multiple platforms. This tool allows you to create engaging chatbots for Instagram, WhatsApp, and Facebook Messenger, helping you boost sales and conversions.
One of Manychat’s standout features is its ability to handle Instagram Direct Messages. Your chatbot can automatically respond to questions, comments, and story replies 24/7, attracting more leads and driving higher conversions. Similarly, on WhatsApp, you can set up automation to help customers discover products, retrieve order information, and get customer support – all without your constant attention. The Facebook Messenger integration is equally impressive. You can automate conversations to generate leads, answer FAQs, and run marketing campaigns effortlessly. This multi-channel approach ensures you’re always available to your customers, no matter where they prefer to interact.
Manychat’s lead generation capabilities are particularly noteworthy. The platform allows you to capture email addresses and phone numbers for up to 80% of your leads, automatically adding them to your database. This feature can significantly boost your conversion rates, potentially increasing them by up to 90%.
Manychat Pros and Cons
Pros:
User-friendly interface suitable for non-technical users
Multi-channel support (Instagram, WhatsApp, Facebook Messenger)
Powerful lead generation and conversion tools
AI Assistant and pre-built templates for easy setup
Integrations with over 2,000 business tools
Cons:
The free plan has limited functionality
Pricing can become expensive for businesses with large contact lists
Some users report occasional instability in the visual bot builder
Limited language support compared to some competitors
Manychat stands out as an excellent chatbot builder for businesses looking to automate their customer interactions across multiple platforms. Its user-friendly interface and pre-built templates make it accessible even for those without technical experience. The AI Assistant can help you create your first automation quickly, and you can easily edit any template with just a few clicks. However, it’s worth noting that while the free plan is a great starting point, you’ll likely need to upgrade to the Pro plan to access the most powerful features. The pricing structure, which scales based on your number of contacts, means that costs can add up quickly for businesses with large audiences.
Plan
Pricing
Free
$0/Month
Pro
$15/Month
Elite
Custom
IBM Watsonx Assistant
Website
www.ibm.com
Rating
4.4
Free Trial
Yes
Platforms Supported
Web, IOS/Android
IBM Watsonx – Best Chatbot Builders
IBM Watsonx Assistant is a powerful chatbot builder that can revolutionise your customer interactions. It uses artificial intelligence to help businesses handle queries and tasks efficiently. This tool is designed to boost productivity and streamline operations across various sectors.
One of the standout features is its user-friendly interface. You don’t need coding skills to build generative AI assistants, thanks to the intuitive drag-and-drop conversation builder and pre-built templates. This makes it easy for anyone in your organisation to create effective chatbots. The assistant leverages advanced Large Language Models (LLMs) and Natural Language Processing (NLP) to understand the context of each conversation. This means your chatbot can grasp the nuances of human language, leading to more accurate and helpful responses.
Another key feature is the Retrieval-augmented generation (RAG). This allows your chatbot to provide accurate, contextual, and up-to-date answers around the clock, grounded in your company’s knowledge base. It’s like having a tireless customer service rep who always has the right information at their fingertips.
Watsonx Pros and Cons
Pros:
User-friendly interface suitable for non-technical users
Advanced AI capabilities for natural language understanding
Seamless integration with various channels and business systems
Robust analytics dashboard for tracking conversation performance
Ability to handle complex customer interactions
Cons:
Pricing can be steep for smaller businesses
Some advanced features may require technical expertise
The free plan has limited capabilities
IBM Watsonx Assistant is an excellent choice for businesses looking to enhance their customer service and automate routine tasks. Its AI-powered features can help you create engaging, personalised interactions that boost customer satisfaction and loyalty. Whether you’re a small business just starting with chatbots or a large enterprise looking for a scalable solution, IBM Watsonx Assistant offers a range of options to meet your needs.
Wit.ai is a powerful chatbot builder that can revamp your business by enhancing your app’s ability to understand and respond to user input. This natural language processing platform, developed by Facebook, offers a range of features to help you create intelligent chatbots. Wit’s user-friendly interface is its USP. You don’t need to be a coding expert to get started. The platform allows you to train your chatbot through examples, or “utterances”. By providing a few examples of how users might interact with your chatbot, Wit.ai can infer and understand similar requests.
The Understanding section is where you teach Wit how to comprehend your users’ intentions. As you validate more utterances, Wit’s understanding improves, leading to more accurate responses. This learning process is continuous, with every new utterance hitting the API showing up for review and improvement. Wit.ai also uses entities to extract meaningful information from user input. For instance, it can automatically detect and highlight specific data like temperatures or dates, making it easier for your chatbot to provide relevant responses.
Wit.ai Pros and Cons
Pros:
Free for both private and commercial use
User-friendly interface suitable for non-technical users
Continuous learning and improvement through user interactions
Automatic entity detection for more accurate responses
Open-source community benefits
Cons:
May require manual review for quality control
Limited customisation options compared to some paid platforms
Potential privacy concerns with data storage
Wit.ai is an excellent chatbot builder for businesses looking to upscale their customer interactions without significant financial investment. Its ability to understand natural language and continuously improve makes it an amazing tool for creating responsive and intelligent chatbots.
Amazon Lex is a powerful chatbot builder that can revolutionise your business by enabling you to create conversational interfaces for your applications using voice and text. It’s powered by the same technology that drives Amazon Alexa, making it a robust choice for developers looking to build sophisticated, natural language chatbots. The standout element in Amazon Lex is its simplicity. You don’t need deep learning expertise to create a bot. The Amazon Lex console guides you through the process, allowing you to specify the basic conversation flow quickly. This user-friendly approach makes it accessible for businesses of all sizes.
Amazon Lex uses advanced natural language processing (NLP) and automatic speech recognition (ASR) technologies. These features allow your chatbot to understand the context of conversations, leading to more accurate and helpful responses. The bot can handle multi-turn conversations, managing context across interactions without the need for custom code. Integration is another key strength of Amazon Lex. It seamlessly connects with other AWS services, including Lambda, Cognito, CloudWatch, and DynamoDB. This integration allows you to extend your bot’s capabilities, from accessing databases to executing complex business logic.
Amazon Lex Pros and Cons
Pros:
User-friendly interface suitable for non-technical users
Advanced NLP and ASR capabilities for natural conversations
Seamless integration with other AWS services
Pay-as-you-go pricing model
Free tier available for new users
Supports multi-turn conversations
Easy deployment across multiple platforms
Cons:
Limited language support (currently supports English, Spanish, German, French, Italian, and Portuguese)
Restricted customisation options compared to some other chatbot builders
Integration complexity may require programming knowledge
Lacks built-in sentiment analysis
Amazon Lex is an excellent choice for businesses looking to build conversational interfaces quickly and cost-effectively. Its integration with the AWS ecosystem and advanced AI capabilities make it a powerful tool for creating engaging chatbots.
Plan
Pricing
Request and response interaction pricing
Speech request
$32/ for 8000 speech requests
Text request
$1.50/ for 2000 text requests
Streaming conversation pricing
Speech intervals
$52/ for 8000 speech intervals
Text requests
$4/ for 2000 text requests
Automated chatbot designer pricing
Training time
$150/ for 300 minutes
Conclusive Thoughts
Chatbot builders are causing a revolution in the way businesses interact with their customers, offering round-the-clock support and personalised experiences. These tools cater to a wide range of needs and skill levels. As the chatbot arena continues to evolve, businesses have more options than ever to enhance their customer service and automate routine tasks. Whether you’re a small startup or a large enterprise, there’s a chatbot builder out there that can help take your business to the next level. However, in order to stay in the loop with the latest trends and tools in the startup world, why not sign up for StartupTalky’s legacy newsletter ‘Smell The Coffee’? It offers exclusive sneak peeks into the startup scene and early access to some of the most exciting tools out there. Remember, in business circles, staying informed and getting hold of new technologies can make all the difference.
FAQ
Which chatbot builder is best?
The best chatbot builders currently are:
HubSpot
Manychat
IBM Watsonx Assistant
Wit.ai
Amazon Lex
Can I create an AI chatbot for free?
Yes, you can create an AI chatbot for free using various platforms, though advanced features may require paid upgrades.
Can I build my own chatbot?
Yes, you can build your own chatbot using various tools or by coding it from scratch. Depending on your technical skills, you can either use a chatbot builder platform or develop it using programming languages and AI frameworks.
Post-pandemic, E-commerce has changed the business model of retail— which traditionally means physical retail stores. The E-commerce growth rate in 2021 was higher than retail; do you know why? It is because of covid19 pandemic, that forced people to remain inside most of the time and order online. And that made sense at the moment. But, there is no pandemic now, so why is E-commerce booming, and why do retail stores need to step up their game? It’s because there is an apparent paradigm shift in how customers shop. People have changed, and so have their shopping habits. Now, people don’t want to go out and buy milk. They like a packet of milk delivered to their place whenever they want. E-commerce is there to fill this need generated by a host of reasons, ease of shopping being the primary one.
The E-commerce sector has a lot to gain from the latest developments in generative AI or Artificial general intelligence (AGI). The inherent capabilities of an AI chatbot such as ChatGPT hold the key to a range of customer and vendor-related opportunities including— ordering, supply chain and logistics, timely delivery, and fulfilling customer expectations. ChatGPT, as an advanced language model, can provide personalized recommendations to customers as per their past interests, as well as address their queries instantly, in real-time.
OpenAI’s ChatGPT and its latest upgrade, the ChatGPT Plus, are trained over a vast dataset comprising texts and codes using the reinforcement learning technique and do a pretty great job in producing human-like text responses when prompted by a user. It does great as a human conversationalist.
The E-commerce Sector And Why It Needs Something Like ChatGPT
The E-commerce sector is at a significant junction in the field of business where if it does everything it is supposed to do, it will become an unstoppable force changing the business, job, and customer expectations all at once. We are talking about AI-driven perceptivity, AI-driven trend optimization, and that unique sense of leveraging Artificial Intelligence to deliver what E-commerce offers or tries to offer. While the use of AI in data mining, data cleaning, and predictive analytics is significant in the optimization of day-to-day E-commerce operations, and most businesses are implementing it, the use of AI Chatbots like ChatGPT can help you achieve substantiated client support.
From dispatch marketing, data dissection and analytics, and website optimization to AI-driven robotization, the E-commerce future pretty much depends on what retail stores can and cannot do with Artificial intelligence and what strides E-commerce businesses make with their AI-first initiatives. It is all a matter of who wakes up, smells the coffee, and takes concrete steps towards automation, from farm to fork and plant to end users.
So, let’s see what are the ways that one can use ChatGPT in E-commerce:
ChatGPT can help create unique and value-oriented product descriptions that attract potential customers. Suppose you’re a retailer and want to attract customers to your new athleisure collection. ChatGPT could generate product descriptions for a new line of athleisure apparel in the following fashion:
Stretchy fabric: “Our athleisure apparel is made from stretchy fabric that will move with you, so you can focus on your workout without worrying about your clothes getting in the way.”
Comfortable fit: “Our athleisure apparel is designed to fit comfortably, so you can wear it all day long without feeling restricted.”
Stylish design: “Our athleisure apparel is stylish and on-trend, so you can look good while you’re working out.”
So, ChatGPT can create product descriptions that are both informative and persuasive by using engaging language and storytelling, such as the above, helping fashion retailers to increase their sales and grow their business.
Providing Customer Support
ChatGPT in Providing Customer Support
ChatGPT can also automate the process of answering frequently asked questions, providing 24*7 customer support for E-commerce businesses. This will not only enhance the customer experience but attract more customers and help build a loyal customer base for the businesses. Since ChatGPT has been trained on a massive amount of dialogue-based data, it can be easily customized (domain-specific chatbot) and help with 24*7 support.
Personal Shopping Assistants
Using ChatGPT, E-commerce businesses can offer personalized shopping experiences to customers by recommending products based on their preferences. This will not only reduce scenarios where customers spend massive time on the E-commerce website and still can’t find or choose what they like. What happens is that customers spend lots of time going through the enormous catalog of products and given the competition in e-commerce, a website with unique shopping features will attract more customers. ChatGPT can be a big help in this regard, helping customers out with their preferred products and enhancing their E-commerce shopping experience.
Using ChatGPT-4 to Make $1,000,000 in 2023 (Ecommerce)
Social Media Marketing
ChatGPT in Social Media Marketing
Marketing and advertising are proven ways to attract more customers, and, ChatGPT can transform how businesses engage customers with gripping and creative marketing pitches. ChatGPT can help generate content ideas and create marketing campaigns for social media platforms to attract potential customers, but it can help you analyze the impact of such curated ads and marketing campaigns. ChatGPT can come up with simple and creative yet engaging Ad banners and frames that are bound to get you more customers cause those who do not like a great pitch.
ChatGPT at its best
Suppose you run an E-commerce platform where you sell sports gear and you want more customers turning up, here’s what ChatGPT got for you when we asked, “create 10 marketing pitches for my E-commerce platform selling premium sports gear”:
“Unleash the Athlete Within: Discover the Power of our Premium Sports Gear Collection!”
“Unleash the Potential Within: Keep Your Game High and Sports Gear Premium!”
“Experience Sporting Excellence with our Premium Sports Gear Delivered to Your Doorstep!”
“Gear Up for Victory: Discover our Exclusive Collection of Premium Sports Equipment!”
“Uncompromising Quality: Find the Perfect Sports Gear to Amplify Your Performance!”
“Unleash Your Inner Champion with our Handpicked Selection of Premium Sports Gear!”
“Our Top-of-the-Line Gear Designed to Elevate your Game-Changing Performance!”
“Unleash Your Sporting Style: Shop our Premium Sports Gear and Make a Statement!”
“Have the Ultimate Edge: Explore our Range of High-Performance Sports Gear that can Upgrade Your Game”
“Unleash Your Potential: Shop with Confidence and Achieve New Heights with our Premium Sports Gear!”
You can refine and tailor these results to your liking and use it to create engaging and effective social media marketing campaigns.
ChatGPT can assist businesses in improving their stock management by predicting trends and analyzing purchase patterns resulting in a better, updated, and managed inventory. See, ChatGPT, as a generative AI LLM, has massive potential and capability when it comes to trend analysis and data cleaning, and generating insights. This will help the E-commerce with better inventory control and timely replenishment of stocked-out options. An updated inventory will also help with better customer fulfillment through timely, complaint-free delivery.
Use ChatGPT for Lead Generation
E-commerce businesses can use ChatGPT to create chatbots that can engage customers and identify potential leads, enabling companies to capture more sales.
There exist ChatGPT APIs that can help to create domain-specific AI chatbots, basically, a version of ChatGPT that can handle specific E-commerce tasks such as lead generation, customer service, and more. It can provide a better and more relevant response and engage inquiry clients and customers with their needs. More positive engagement will lead to more lead generation and, thus, more chances of a sale.
Cater to the International Audience
ChatGPT in catering to the International Audience
If you want your business to do good, use a global rather than a local approach.
ChatGPT can help with that as well. It is great at supporting multi-lingual communication, allowing E-commerce businesses to cater to international audiences easily. By developing multilingual chatbots for support and shopping needs at your E-commerce platform, you will ensure that no customer, no matter from which corner of the world one belongs, will turn away from your business due to a lack of understanding of languages.
Hyper-personalized Email Marketing
ChatGPT in offering Hyper-personalized Email Marketing
With ChatGPT’s help, E-commerce businesses can offer their customers hyper-personalized email marketing campaigns, increasing the likelihood of conversions. See, companies can already track what people visiting their E-commerce websites are interested in (via website cookies), and using such information, they can prompt ChatGPT to come up with a specific and personalized email marketing pitch, and it will surely help with that— delivering a catalog of products someone is interested in directly in one’s inbox, what’s not to like there!
Voice-enabled Shopping Experience
Another trend driving more E-commerce businesses is hands-free shopping, where users can command the platform to put certain items in the cart and proceed to checkout, schedule the delivery time, and pay. Using ChatGPT to develop voice-enabled shopping assistants, E-commerce businesses can cater to customers who prefer hands-free shopping, and this feature is bound to rope in more customers, and people always like more features. Minimalism is good, but more features are always a better option. By making the voice assistant multilingual, businesses can draw more customers across the continents.
Analyzing Customer Reviews
ChatGPT in Analyzing Customer Reviews
E-commerce is a business model where customers shop, but they also like to leave feedbacks that not only help the platform but helps other customers with their shopping as well. ChatGPT can analyze customer reviews throughout the platform by identifying patterns and trends, providing insights to E-commerce businesses on improving customer satisfaction and boosting sales.
Conclusion
ChatGPT, developed by OpenAI, can be a great tool when it comes to attracting more customers on an E-commerce platform. Businesses can update their stock by analyzing customer reviews and orders; and enhance customer fulfillment which now has become a deal-breaking factor when it comes to people shopping through offline or E-commerce channels. Timely and effective customer support and settlement of problems with customer-oriented solutions can be the right tool to drive more customers and keep customers loyal, and ChatGPT can make a huge difference with its capacity to generate creative content and provide information in a human-like approach.
FAQs
What are the ways that one can use ChatGPT in E-commerce?
Here are the ways that one can use ChatGPT in E-commerce –
Writing Product Descriptions
Providing Customer Support
Personal Shopping Assistants
Social Media Marketing
Inventory Management
Lead Generation
Cater to the International Audience
Hyper-personalized Email Marketing
Voice-enabled Shopping Experience
Analyzing Customer Reviews
How ChatGPT can help in Inventory Management?
ChatGPT can assist businesses in improving their stock management by predicting trends and analyzing purchase patterns resulting in a better, updated, and managed inventory. This will help the E-commerce with better inventory control and timely replenishment of stocked-out options. An updated inventory will also help with better customer fulfillment through timely, complaint-free delivery.
You wake up one day and see dozens of messages, complaints and multiple requests from your tenants. As soon as you go through the first request, you get ten more at once, putting you under pressure. Responding to all tenant requests is difficult and practically impossible to accomplish.
Whether you are an independent landlord or a commercial property manager, managing your property is vital to surviving in the highly competitive modern-day market. Apart from this, it is equally important to automate and streamline your tasks.
However, managing properties can be a complex and time-consuming task, especially for property managers who are responsible for multiple properties. This is where property management solutions come in. Messages, requests, or complaints, property management software allows you to streamline all these under a single bracket.
So, what is property management software? How do they work? This article will give you a brief overview of property management software, as well as give you a rundown of the top property management software options on the market today.
Property management software is an app-based software tool that comes with multiple functionalities that allow landlords and commercial property managers to streamline their day-to-day operations. Property managers can automate their back-office, financial, and administrative processes with property management software.
A typical property management software generally offers the following features:
Maintenance Tracking
E-Leases And Lease Management
Document Storage
Online Tenant Portal
Rent Payment Processing
Tenant Checks (Screening)
Property Marketing
Online Payment Processing
Depending upon your needs and requirements, the property management software you select will offer you a wide range of services based on the size and type of your portfolio.
Most Common Property Management Services
Given the various features present, property management software saves you precious time by significantly reducing your workload and streamlining existing workflows. Whether you’re managing thousands of units or you own only one property, property management software can make your life easier.
The primary benefits associated with property management software can add to the growth of your business as well as create new opportunities to grow.
As we mentioned earlier, whether you are managing multiple units or just a single property under your management, property management software can make life easier. Accordingly, this property management software is divided into two types as
1 – Residential Property Management Software
Residential property generally refers to residential housing, student housing, and other affordable housing societies that are usually managed by independent landlords who manage not more than 5 properties at a time.
Accordingly, property management software for residential properties is generally free to use and provides a good degree of automation by providing the features you need. However, if you manage more than 100 properties, then you need something more powerful that allows you to automate your administrative tasks.
Residential Property management software is a basic solution that gives you all the must-have features followed by some advanced add-ons like AI Leasing and 24/7 customer support.
2 – Commercial Property Manager Software
Unlike residential property management software, commercial property management software is more robust and is made primarily if you own properties such as retail stores, office spaces, industrial properties and more.
Commercial property management software gives you all the solutions followed by marketing and leasing features curated especially for your commercial needs. Commercial property management software provides all market features which are not found in any residential property management software. This includes features such as common area maintenance, corporate accounting, and so on.
How to Select Property Management Software
When researching property management software, make sure you take into account the size and type of portfolio you have. Furthermore, there are certain criteria you should also consider while evaluating property management software. To avoid common mistakes in evaluation, here are the factors to consider when selecting a property management software:
Features
When it comes to choose property management software, it is important to be aware of the features of the management software. But with dozens of features, it can be hard to keep track of which specific feature is present in which software. The best way to do this is to create a feature track sheet that includes the features needed and then all the additional features you think might be nice to have. Doing so will help you narrow down the platforms based on relevance. Maintenance tracking, in-app messaging and online payment processing are just some of the features that will help you customize your business. Meanwhile, extra features usually mean you have to give up some essential features.
Usability
Most software management software comes with a free trial feature that allows you to evaluate the usefulness of the software for a set period of time. While choosing a property management software, the free trial will help us evaluate its usefulness and get a rundown of the various features and workflows and get an overall feel of the software.
From the user interface to the features, the free trial gives you a walkthrough of everything. If some management software doesn’t have a free trial feature, you can always schedule a product demo.
Price
Once you are done with the free trial or a product demo, it’s time to move ahead with one of the shortlisted software. Each property management software will have different prices depending on the sophistication of the product. While some software will charge you monthly fee, some prefer to charge their clients an annual fee for their services. Furthermore, the pricing also depends on whether you are a small business owner or a commercial property manager.
Customer Support
When it comes to using property management software, you know you will be using it constantly. However, this makes it prone to certain issues every now and there. This is where you need software with an exceptional customer support programme.
Rock-solid customer support can be crucial and a time-saver when it comes to troubleshooting. Also, if you are using a particular software for the first time, the customer support can help you solve many of your queries.
Here is how you can evaluate the level of customer support based on the following questions
Does the software company have live chat, phone, and email support?
Is there one-on-one onboarding support present?
Does the company provide customer support services 24/7?
Is customer support a part of all subscription plans?
Imagine using a fax machine in a land of smartphones. The idea is so crazy that one can barely imagine it. The same is the case with property management solutions. Each passing year brings a plethora of new software, while either ditching the existing ones or making significant updates.
Be that as it may, you should stay on top of this matter and get the best property management software for yourself. However, given the number of options at your disposal, choosing the right software can be difficult.
This is where we come, we have shortlisted the top 10 Best Property Management Software you should try in 2023:
Rent Manager
Website
www.rentmanager.com
Rating
4.4/5
Founded
2020
Users
3097
Free Trial
Available
Platforms Supported
Web, Andriod, iPhone/iPad
Rent Manager Property Management Software
Rent Manager is one the largest e-payments processor in the real estate industry with over 3 million units on its payroll. It is an extremely convenient and extremely easy-to-use property management platform that gives you access to dozens of features such as:
Management Database
Integrated Accounting
Contact Management
Work Order Capabilities
Marketing Solutions
With access to these solutions, you can track, manage, and resolve your service issues while simultaneously keeping an eye on your accounts and finances in the form of detailed reports. Whether you are looking for tenants or buyers for a property, you can design a highly interactive design that integrates directly with Rent Manager.
In addition, the platform is completely mobile-friendly which means you can accept payments, organize and supervise inspections, enter work orders, take photos and more, and note all issues and complaints on the go.
Not only is Rent Manager for property managers themselves, but tenants also have access to real-time information and transaction records, sign their leases, pay rent, and perform other tenant activities from their app.
If you are a company with a wide portfolio, then Appfolio property management software is the best for you. Whether you are managing a multifamily, single-family, condo, or student housing accommodation, Appfolio will for you. This comprehensive property management software is extremely easy to learn and equally easy to use. Furthermore, the developer team is constantly working on taking feedback, adding new features and improving the app.
With AppFolio, you get access to features such as:
Owner Portal
Maintenance Request Management
Marketing Tools
Rental Application Management
Accounting
Lease Tracking
Contact Information
Billing and Invoicing
Commercial lease templates
Residential Lease Templates
Lease Origination
Similar to Rent Manager, Appfolio has a mobile-friendly version, using which you can access all the important things on the go. This intuitively designed app is self-automated and has rich functionality that combines to provide you with a comprehensive user experience.
The Plans for Appfolio start at $1.40/month and there is also a free trial for you to get an overview and check whether it suits your needs. Lastly, the user-friendly interface of the platform is easy to navigate and highly intuitive.
Pricing:
Residential:
Plan
Monthly Price
Core
$1.40 starting price per unit / per month
Plus
$3 starting price per unit / per month
Community Associations:
Plan
Monthly Price
Core
$0.80 per unit / per month
Commercial:
Plan
Monthly Price
Core
$1.50 per unit / per month
Plus
$3 per unit / per month
Yardi Voyager
Website
www.yardi.com
Rating
4.2/5
Founded
2012
Users
12,000+
Free Trial
Not Available
Platforms Supported
Web
Yardi Voyager Property Management Software
Unlike the previously mentioned software on our, Yardi Voyager is one of the few platforms that are perfect for both commercials as well as enterprise property management. Established in 1982, the company has received an A for its dedication to customer service when it comes to providing them with the best real estate software.
Furthermore, you can customize this software based on your business requirements. Accordingly, the website will suggest custom quotes to choose from. With Yardi Voyager, you get access to several features that are specific to different types of residential and commercial properties such as:
Affordable Housing
Senior Living Facilities
Military Housing
Office Spaces
Retail Offices
Airports
Ports
Recreational Spaces
Parks
Government Edifice
Storage Facilities
Student Housing
Depending on the type of portfolio you have, you bundle the specific products to build yourself software that will take care of everything right from marketing and leasing to accounting and reporting. Moreover, the software is mobile-friendly and is native to both Android and iOS.
Given the diverse set of features present in Yardi Voyager, it is the perfect fit if you are a large property management company.
Pricing:
They have custom pricing. Contact Vendor directly for pricing information.
MRI Software
Website
www.mrisoftware.com
Rating
4.3/5
Founded
2010
Users
17,000+
Free Trial
Not Available
Platforms Supported
Web, Android, iPhone/iPad
MRI Property Management Software
MRI property management software is designed exquisitely for commercial and large apartment buildings. What makes MRI software unique is that this property management software is generally owned collectively by a group of investors rather than a single landlord.
Since a group of investors requires a certain set of tools for analysis, this software is heavier compared to the rest as it comes loaded with numerous features that cannot be found in other property management software.
In addition to rental management, MRI software also has a few planning tools in its arsenal using which you can:
Manage And Plan Investments
Track Investments
Manage Spaces
Devise A Strategic Plan
Property Management And Accounting
Lease Abstraction
Facility Management
Unfortunately, there is no free trial on offer. However, the software application is native to both Android and iOS and offers a comprehensive view of property management, accounting, and other facilities required for your real estate business.
Pricing:
They have custom pricing. Contact MRI software directly for pricing information.
TenantCloud
Website
www.tenantcloud.com
Rating
4.1/5
Founded
2014
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
TenantCloud Property Management Software
What makes this software unique is that this property management software is 100% free. If you’re a manager with 75 or fewer units, all of the features available are free to use. It is completely cloud-based service and does not have desktop installation. You get access to all the basic accounting features like online rent payments and financial reports. In addition, you can streamline your work order, vendor payments, and other related tasks.
Although it is free, TenantCloud offers all the features one would expect from a paid application such as:
E-Payment Services
Tenant Screening
Late Fees Calculation
Advertisement
Maintenance Requests
Online Tenant Portal
TenantCloud has online training, support, and product demos to help customers know what they’re getting. Additionally, the software has webinars on offer multiple how-to guides clearly designed followed by excellent 24/7 support for the customers.
Pricing:
Plan
Monthly Price
Free
$0/month
Starter
$15/month
Growth
$50/month
Business
Custom plans
Buildium
Website
www.buildium.com
Rating
4.5/5
Founded
2004
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
Buildium Property Management Software
If you are looking for full-featured software that does everything, then your search stops at Buildium. This multi-functional property management software has a vivid interface that allows you to perform several tasks with ease.
You can manage vacancies, attend to maintenance requests as well as organize your accounting. Moreover, you can set up rent reminders, generate detailed reports on demand, and create a complete bookkeeping within minutes.
Furthermore, the software allows you to choose a plan based on the size and type of property you own and manage. In addition to all the features present, Buildium has integrated with several third-party platforms such as Forte, HappyCo, Hotpads, Lovely, MSI, and so on.
Pricing:
Plan
Monthly Price
Essential
starting at $52/month
Growth
starting at $166/month
Premium
starting at $479/month
SparkRental
Website
Sparkrental.com
Rating
4.7/5
Founded
2016
Free Trial
Available
Platforms Supported
Web
SparkRental Property Management Software
To manage your rental income, SparkRental is another piece of property management software using which you can post rental listings on multiple websites with a simple click. Moreover, you can request and manage all your rental applications online.
Also, SparkRental allows you to download tenant notices followed by eviction notices for each state at no extra cost. Furthermore, with SparkRental, you can request an all tenant screening reports comprising credit, criminal, and prior eviction information.
This property management software has a new feature in the pipeline that will soon allow property managers to outsource their property maintenance calls for a small monthly charge.
Pricing:
Pricing varies.
Re-Leased
Website
www.re-leased.com
Rating
4.5/5
Founded
2012
Users
6000+
Free Trial
Not Available
Platforms Supported
Web, Android, iPhone/iPad
Re-Leased Property Management Software
From commercial to residential, Re-leased will take care of all your property management needs. This automated and intelligent property management software will ensure that you never miss important dates, action items, or any lease event.
With Re-Leased, you get a complete, timely and fully automated workflow on your dashboard that includes multi-layered reporting and an analytics report. Thanks to the software’s powerful insights, you can map out your areas of growth, improvement, and potential revenue streams to boost your overall work efficiency.
Furthermore, the software offers a cloud-based application solution that allows you to access important information anytime, anywhere, and from both iOS and Android-powered devices.
Pricing:
They have custom pricing. Contact Re-Leased directly for pricing information.
Propertyware
Website
www.propertyware.com
Rating
3.8/5
Founded
2008
Users
1100+
Free Trial
Not Available
Platforms Supported
Web, Android, iPhone/iPad
Propertyware Property Management Software
If you are a landlord who manages single family homes, you can understand how overwhelming property management becomes after a while. This is where Propertyware will be your best friend which is built with the simplest interface.
Although it doesn’t have dozens of features as compared to other software, it has just the right amount of software suites you need when managing the above properties. The software is easy to learn and easy to use.
Each plan present at Propertyware allows you to list vacant properties, screen new tenants, collect rental payments, schedule maintenance and receive your financial reports.
Pricing:
Plan
Monthly Price
Basic
$1.00 unit/month
Plus
$1.50 unit/month
Premium
$2.00 unit/month
Condo Control
Website
www.condocontrol.com
Rating
4.7/5
Founded
2008
Free Trial
Not Available
Platforms Supported
Web, Android, iPhone/iPad
Condo Control Property Management Software
With Condo Control, you get software that is easy to use and is loaded with dozens of rich features that give you absolute control over your properties, both big and small. Established in 2008, Condo Control serves condominiums, co-ops, HOAs, and management companies, among other industries.
This diverse range of features goes from accounting integration, online payments, announcements, violation tracking, schedule maintenance requests, and more. It can also integrate with various software solutions so it can play well with your existing processes. All these features streamline your workflow both as property managers and residents.
Condo Control – Property Management Made Simple
Pricing:
They have custom pricing. Contact Condo Control directly for pricing information.
Conclusion
Property management software is cloud solution landlords and property managers can implement to help benefit their business. This software will help add to your profits by streamlining your business workflow and reducing workload. If you are a commercial property manager, these property software can be a major time-saver for your business.
Most of these platforms are free to use while some charge you a monthly or yearly fee. However, make sure that you choose the software based on your needs and requirements, mainly the size and type of your portfolio. Also, to ensure that you get yourself the best software, make sure you consider software criteria such as usability features.
As a landlord or a property manager, this property management software can be of great help in streamlining your day to day operations.
FAQ
What is property management software?
Property management software helps landlords and real estate professionals track leases, residents and maintenance tasks, as well as collect rent and manage finances.
Why do I need property management software?
Property management software can help you save time and money by automating many of the tasks associated with managing rental properties. It can also improve the overall organization and efficiency of your business, making it easier to manage multiple properties at once.
What to look for in property management software?
Specific key rental management tools include professional-level accounting, online rent payment, tenant communications, asset control, inspections and maintenance.
What is property management CRM?
Property management CRM is specially designed software that helps property owners and managers to establish a successful relationship with current and prospective residents.
Which is the best property management software?
The following are the best property management software
Rent Manager
Appfolio
Yardi Voyager
MRI Software
TenantCloud
Buildium
Spark Rental
Re-Leased
Propertyware
Condo Control
Can property management software help with tenant screening?
Yes, many property management software solutions include tenant screening features such as background checks, credit checks, and rental history checks. These features can help you make informed decisions about potential tenants and reduce the risk of problematic renters.
Can property management software integrate with other business tools?
Yes, many property management software solutions offer integrations with other business tools such as accounting software, online payment systems, and marketing platforms.
In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.
As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.
But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.
However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.
One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.
Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:
LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.
Key Features
Automatic chat translation facility.
Call back scheduling with the feature of call recording.
Visitor tracking and live chat tracking on Google Analytics.
Agent ranking for better control over team and user interface.
Multi-channel communication with data import and export facility.
Pros
The software is much simpler to use and implicate irrespective of the team size.
Features can be customized and tailored as per the users need.
Cons
Mobile app integration can be improved.
LiveChat
Name
LiveChat
Founded
2002
Rating
4.4
Free Trial Period
14 Days
Pricing
Paid plans start from $20/month
Website
www.livechat.com
LiveChat
LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.
That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.
Key Features
Allows the facility of targeted messages.
Provides better security encryption and data storage.
Is made from 200+ integrations for easy workflow.
Capture leads and makes buying easy.
Automation is included.
Pros
Provides excellent analytics and reporting setup.
Has a very easy and simple-to-use user interface.
Cons
The software can be quite costly for small business owners.
Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.
Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.
Key Features
Automation is included.
Chat histories are saved, which creates ease for visitors and agents too.
Intercom emails can be used as templates directly.
Helps in the later stages of business, since it has other major functions other than Live chat.
Proactive support.
Pros
Intercom allows the easy integration of different apps on its system.
Provides easy access for chat customization.
Cons
Has a non-flexible pricing model.
ChatBot
Name
ChatBot
Founded
2017
Rating
4.7
Free Trial Period
14 Days
Pricing
Paid plans start from $52/month
Website
www.chatbot.com
ChatBot Home Page
ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.
Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.
Key Features
Chatbots can be built without the required knowledge of coding.
Creates customer user list.
Multiple flows at the same time.
Chatbot Testing Tools.
Customizable chat Widget.
Pros
Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
Provides good customer service.
Cons
Has a competitive pricing when compared to other software with similar services.
Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.
One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.
Key Features
Communication through Email, SMS, and inbox.
Provides multichannel marketing.
Email Marketing.
SMS marketing.
Marketing Automation.
Pros
The login process is much simple and also doesn’t require any credit card information.
It is a versatile platform that is beneficial for all sizes of businesses.
Cons
A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.
Chaport
Name
Chaport
Founded
2014
Rating
4.7
Free Trial Period
A Free Plan and 14 Days Free Trial on Purchased Plans
Pricing
Paid plans start from $19/month
Website
www.chaport.com
Chaport
Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.
This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.
In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.
Key Features
Operator Productivity.
Captures Visitor’s Information.
Provides reports such as basic reports, google analytics, On-demand reports, etc.
General features such as chat history, SSL encryption, GDPR compliance, etc.
Pros
Comes with a free plan for users that one can try before purchasing the premium version.
It facilitates easy synchronization between multiple devices.
Cons
Chaport is not compatible with chatbots.
Olark
Name
Olark
Founded
2008
Rating
4.3
Free Trial Period
14 Days
Pricing
Paid plans start from $29/month
Website
www.olark.com
Olark
Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.
Key Features
Organizes customer data.
Offline Messages.
Customs pre-chat forms.
Real-Time Engagement.
Reporting.
Pros
Provides easy access to the client’s approximate locations.
It allows the user to create their own path for customization in order to have a quick response.
Cons
A few features are still missing from it as compared to its competitors.
ProProfs Chat
Name
ProProfs Chat
Founded
2007
Rating
4.5
Free Trial Period
15 Days
Pricing
Paid plans start from $29.99/month
Website
www.proprofschat.com
ProProfs Chat
ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.
The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.
Key Features
Chat Automation is provided.
Design live chat that suits the brand.
100+ Settings and Integrations.
Reports and Analytics.
Pros
ProProfs chat has an interconnected network through which operators can contact other operators when in need.
It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.
Cons
A few features have glitched in them.
Zendesk
Name
Zendesk
Founded
2007
Rating
4.0
Free Trial Period
30 Days
Pricing
Paid plans start from $49/month
Website
www.zendesk.com
Zendesk
Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.
It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.
Key Features
Stays connected on any channel.
Manage all your customer conversations from one place.
Reach out in real time with proactive engagement.
Enable 24/7 support with automation.
Adds Customization according to Brand.
Pros
It is a combination of help desk software and CRM software.
Can support a large number of clients.
Cons
For new users, learning Zendesk might take some additional period of time.
Zoho Desk
Name
Zoho Desk
Founded
1996
Rating
4.0
Free Trial Period
15 Days
Pricing
Paid plans start from $16/month
Website
www.zoho.com
Zoho Desk
Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.
Key Features
Multi-Channel Communication.
Third-Party Integrations.
Feedback Management, both positive and negative.
Performance Metrics along with Proactive chat.
Pros
It is a feature-rich platform.
Provides easy integration with Zoho services in order to increase workflow ability.
Cons
Does not have a desktop application to use.
Tidio
Name
Tidio
Founded
2013
Rating
4.0
Free Trial Period
30 Days
Pricing
Paid plans start from $15.83/month
Website
www.tidio.com
Tidio
Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.
Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.
Key Features
Measures Users’ time on the page.
Has a Sales monitoring dashboard.
Gives Welcome message plus information about discounts.
Third-party Integration.
Automation.
Pros
Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
Has a collection of chatbots for customers to select and customize as per their website.
Cons
It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.
ChatSupport
Name
ChatSupport
Founded
2018
Rating
4.3
Free Trial Period
30 Days
Pricing
Paid plans start from $19/month
Website
www.chatsupport.co
ChatSupport Home Page
ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.
Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.
Key Features
24/7 lead capture.
Uses a simple way to gather visitors’ information.
Live Visitors Queue.
The dashboard organizes the overview into leads, visitors, and customers.
Pros
Provides one month of free services to the clients.
Allows the easy response to multiple visitors at the same time.
Cons
Few of the features can be unlocked only after purchasing paid plans.
Effects of Live Chat option on Visitors
Comm100 Live Chat
Name
Comm100
Founded
2009
Rating
4.2
Free Trial Period
15 Days
Pricing
Paid plans start from $29/month
Website
www.comm100.com
Comm100
Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.
Key Features
Online Chat.
Web Traffic Monitoring.
Auto Chat Invitation Rules.
Reports and Analysis.
Pros
The platform is easy to use with an excellent user interface.
It is a feature-rich platform.
Cons
The platform somewhere lacks providing customization options for the agent console.
Gorgias
Name
Gorgias
Founded
2015
Rating
4.6
Free Trial Period
7 Days
Pricing
Paid plans start from $10/month
Website
www.gorgias.com
Gorgias
Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.
Key Features
Creation of automated response.
Faster response.
Switch from chats to other channels.
Set individual agent.
Customize replies.
Pros
Has excellent customer service support.
Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.
Cons
The software is more suitable for medium size businesses only.
DelightChat
Name
DelightChat
Founded
2020
Rating
4.4
Free Trial Period
14 Days
Pricing
Paid plans start from $49/month
Website
www.delightchat.io
DelightChat
Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.
As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.
Key Features
Edit to activate the live chat.
Set Live Chat availability for your store.
Setup Business hours.
Track potential customers on the LiveChat dashboard.
Pros
Has a feature of automation and a self-service widget to help in reducing repetitive queries.
Provides the facility of connecting unlimited users with Shopify.
Cons
The platform is easily integrated with Shopify only. Other platforms are not yet made available.
Tawk.to
Name
Tawk.to
Founded
2012
Rating
5
Free Trial Period
Unlimited
Pricing
Free
Website
www.tawk.to
Tawk.to
Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.
Key Features
One-minute setup.
Chat in real-time setup.
Track your chatbot progress.
Respond quickly with shortcuts.
Pros
It is a completely free platform with no hidden prices.
It allows the users with essential tools to implement the tasks in a better way.
Cons
The platform can be quite tricky for first-time users.
JivoChat
Name
JivoChat
Founded
2012
Rating
4.8
Free Trial Period
14 Days
Pricing
Paid plans start from $19/month
Website
www.jivochat.com
JivoChat
JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.
Key Features
Get detailed visitor information.
Set up automatic triggers.
Monitor visitors in real-time.
Receive quality of service reviews.
Offer offline contact form.
Pros
Enables multi-language support for the client and visitors.
Allows easy integration for Chatbots.
Cons
A few features can still be added.
FreshChat
Name
FreshChat
Founded
2010
Rating
4.4
Free Trial Period
21 Days
Pricing
Paid plans start from $15/month
Website
www.freshworks.com
FreshChat
FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.
Key Features
Access all messages in one click.
Customer services are provided instantly.
Affordable problem solver for all users’ queries.
Helps in keeping track of the team’s performances.
Pros
It can be easily used by non-technical people too.
Enables the users to take the help of an omnichannel facility.
Cons
Enables integrations with a limited number of users only.
Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.
Key Features
Conversations history is up-to-date.
Group chats.
Intelligent chat distribution.
Unlimited Chat review.
No typos or nameless users’ contact.
Pros
Offers a free plan for an unlimited time period.
Enables easy integration with Google Analytics, Slack, etc.
Cons
Does not provide a ticketing system like its competitors.
Conclusion
Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.
For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.
FAQs
What is the best live chat software for a website?
Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.
Is live chat a CRM?
CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.
What is live chat e-commerce?
Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.
What is the best chat plugin?
Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.
The internet has empowered customer expectations and the boom in the service industry has to bring new tech-based applications to meet them. Conversational AI is a cost-efficient solution for all businesses to enhance customer service. For all businesses, from small-to-medium businesses to large enterprises, it reduces the staffing cost in the customer service department and improves customer satisfaction. AI-based solutions better understand the customers and offer relevant content that’s tailored to their personality. It helps in customized marketing to drive conversion.
Verloop.io is a Conversational AI platform to automate customer support. Here are the insights into the idea behind starting Verloop.ai and the growth strategy they have adopted for making it successful.
The insights are shared by Mr. Gaurav Singh, CEO & Founder, Verloop.io.
Why did you decide to go with the idea of chatbot?
At Verloop.io, we wanted to answer the fundamental question companies were asking at that time – how they could increase their profitability by providing better customer support. We realized that customer support as a category had been underserved by technology. While there were various tools available for marketing and sales, this segment was not getting the attention it deserved. Additionally, the technology developed for Customer Support till that time was mostly internal-facing/ process optimization – ticketing, QA sampling, etc. None of them enabled brands to build delightful customer experiences. We strongly believed that we could add value to the partner brands and help them offer a superlative experience to their customers.
Seven Years, How has been the journey so far? One big challenge you faced and how did you overcome it?
It has been an interesting journey for us so far to become the world’s leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. During this time, we helped brands to effortlessly, and accurately scale up their customer support in a secure manner. More than 5,000 brands globally, including Abu Dhabi Islamic Bank, Nykaa, Decathlon, Dar Al Arkan, Fetchr, DSP Mutual Fund, Rentomojo, and Scripbox are using our platform. Currently, our messaging layer can handle over 100k concurrent connections and can process over 4.3 million messages per second. We started our journey with just handful of employees and today our team has over 110 members.
One big challenge that we faced when we were starting out was that at that time, the awareness around Conversational AI enabling customer support teams was very limited. Most brands were unaware of Conversational AI and perceived it as a simple FAQ answering chatbots. Therefore, we had to build awareness and show them the value that we offered so that they understand the difference between Conversational AI and a simple FAQ or IVR bot.
How did you go about finding your first customer and product-market fit?
Like they say, finding our first customer is the most challenging. More than customers these also become your design partners and give critical feedback to shape the product in a way that the market does respond to. On our journey, we were blessed to have some great brands that gave us multiple inputs and validated our product features that helped us achieve PMF.
What are the different channels you use to generate leads? Please share any one growth hack which gives the most ROI?
We have a multichannel marketing campaign running that ensures we are able to have multiple touchpoints in our potential user’s journey. We run campaigns right from the top of the funnel (awareness) to the bottom of the funnel and even post-acquisition.
One growth hacks is to identify who truly is your audience is when it comes to generating leads.
Approaching enterprise clients, SMEs, and startups, requires a whole different strategy. Could you please share some tips for the same?
As you have mentioned, these are very different customers, and the buying process also differs. We have different playbooks across Product, Marketing & Sales for these. Our enterprise playbook is heavily relationship and outbound dependent while for the SME and startups is focused more on the inbound side.
What are a few KPIs you track for the company? How do you measure the performance of your bots?
Conversational AI Chatbots
For different brands, there are different KPIs that we follow. With Verloop.io, brands are able to answer data-driven queries without interfacing with customer support. It also enables human agents to access all information from a single platform. By doing this, businesses are not only able to resolve a larger number of queries but also increase agent efficiency through historical and contextual customer information.
Brands that have adopted Verloop.io have experienced a 2x jump in their Customer Satisfaction Scores (CSAT) and a 5x increase in the agent effectiveness within 3-6 months. There was also a significant drop in calls as automation deflected a lot of queries. This has resulted in annualized cost savings of more than $1 billion across our clients.
Could you please share some metrics on growth numbers and revenue metrics?
In 2020, Verloop.io leapfrogged to become one of the biggest chat automation processors in India. Continuing on the growth journey in 2021, we have increased our customer base by 5X this year. We have gained from experiences and continue to enable businesses to deliver delightful support experiences to their customers in multiple languages. At the same time, we offer an omnichannel approach so all our partners can offer a unified customer experience to their customers.
In terms of volumes, Verloop.io is now powering more than a million conversations on a daily basis across various platforms. During the course of this year, we have also set up offices in UAE, Singapore, and South Africa to be closer to our clientele while we make our solution available for customers worldwide.
How do you make decisions on partnership?
When we look for partnership, we look at two things. One is how well the partner is respected and trusted by its customers and secondly is there a true value being created when Verloop.io and the partner join hands. This has helped us in screening out the noise and focussing on the partners we believe can unlock tremendous value in terms of growth and reach not only for Verloop.io but for the end customer as well.
What’s your strategy to hire the right candidate?
As an organization, we believe that if you hire the right set of folks and treat them right, they will take care of your business/customers. While we are super focused on the skills we need to hire for, we look for the right fitment in terms of our values and our working culture.
Being a funded company, what would you advise the founders who are looking to raise funds?
I believe in the initial days itself the founders should have a clear idea of who they will be targeting. Another approach that I recommend to fellow founders is that rather than looking at pleasing all, they should focus on their product and how they can better it. This is essential, especially in the initial days. Instead of obsessing over the competition, or what competitors are doing, they should focus on the value add that they can bring to the table. Rather than spending time chasing VC, founders should invest it in increasing their top lines. If the foundation of the start-up is solid then there will have no dearth of people wanting to invest in it.
What are a few new areas where conversational AI tools will be used? Do you think, Is it possible to completely replace customer support with conversational AI?
Conversational AI makes perfect business sense for all B2C companies. At Verloop.io we have been focusing on industries where there are large volumes of pre-sales and post-sales support required. This typically includes retail businesses, e-Commerce, banking, financial, insurance, edTech, food-tech, travel, and logistics amongst many others.
In the last 10 years, there have been significant improvements in the natural language processing (NLP) and deep learning technologies that has given new amplitude to simulate human conversation and dialogues. To delight the customer, achieve excellent Net Promoter Scores and reduce their customer service cost, businesses too are investing heavily in innovating ideas.
With the prevalence of chatbots and customers becoming more amenable to talking to bots, voice-based bots are becoming the new mainstream. As advancements in NLP continue, chatbots will only get smarter and have more human-like interactions.
More than replacing, Conversational AI chatbots are designed to work in conjunction with the existing systems. The chatbots enable the system to get more efficient by handling a greater number of queries in a reduced time and cost. The focus here is to ensure that only escalations are passed on to human executives.
What’s your opinion about the Indian SaaS market in 2022?
The SaaS business is booming in India. A report by McKinsey and SaasBoomi has predicted that this industry will be worth $1 trillion by 2030 and India’s share to double by that time.
In my opinion, the Indian SaaS market is just starting up. With the recent funding(s), acquisitions, and listing, SaaS is now entering the growth phase in India. While typically India SaaS has sold to clientele outside India, this year will see a lot of Indian businesses engaging with Indian SaaS products. These are driven by SaaS organizations investing in better product leadership, great customer experience, and the advantage of being at the cutting edge of technology.
An evident sign of changing times is the increasing number of social media users. These users are also customers that engage with your brand and your customers. Hence, it becomes crucial to garnering your customer’s support in order for your business to thrive.
In an era where users are more aware and demanding than ever before, brands and businesses require something to improve their customer service and engagement.
Helppier is a customer experience tool that will help you create interactive guides and on-page support content for your customers. Not only will you be able to create step-by-step tutorials on your website but also be able to monitor your users’ behavior, create on-product messages, and receive feedback.
All this without ever learning to code!
Generating leads and converting them into customers is a process that takes time. You need to be able to address their queries as well as focus on acquiring more users. But, instead, Helppier makes customer engagement a piece of cake by automating the onboarding process.
First impressions are always crucial, so make yours count. With Helppier, you can engage with users as soon as they log in to your app. You can send them personalized messages and videos to increase your engagement rate from day 1.
Automate customer support
Create mini-tutorials, contextual tips, and walkthrough videos to show new users how to navigate your website and your products.
Increase retention rate
Keep your users engaged with a variety of notifications like banners, pop-ups, and product announcements to increase retention and improve conversion rates.
Canva integration
Create stunning images on Canva quickly and pull them into your guides built with Helppier.
Tours & Triggers
Helppier lets users create multi-page tours to guide your visitors through your website and products. You can also set up triggers and timers to show the guide after a visitor performs a necessary action.
Comprehensive analytics
You can easily keep track of in-app message views and see the best-performing ones. Use these reports to improve communication with your customers.
Helppier – Analytics Dashboard
Multi-language support
You get user guides and in-app messages in 65 different languages that you can translate, with Helppier.
Team collaboration
You can invite your team to work with you and understand your customers better. You can define your members’ permission to view, read and edit content as required.
Does this work with the WordPress admin dashboard?
Helppier can be installed on your WordPress website but it cannot be installed from the admin dashboard.
What is segmentation?
This features requires a bit of technical know-how to use. With segmentation, you can target specific types of users based on different categories like male/female, or new/old customers etc.
I’m looking in my account after getting 3 codes, I see that I have an “X” next to tutorial videos, how come?
At least 5 codes are required to access the tutorial videos feature.
Conclusion
Helppier makes your job of engaging with your customers easier especially help them navigate complex websites or web-applications. It lets you create a variety of tutorials that will help you guide your customer.
This will undoubtedly lead to favorable customer reviews for your brand, and the best part is you don’t need to learn how to code.
So help yourself by using Helppier! Sign up today.
Vivek Dev Jacob
