Advertising online is one of the most convenient and cheap ways to attract new customers. Almost everyone has an online presence and advertising in the virtual space is an important step in today’s marketing.
Whether you’re a website owner or an entity looking for more customers, a CPA network is great for business. Adpump is a global CPA network that connects publishers with people who need advertising. The service is active gobally operating in several region
As a publisher, you can gain more traffic through their website’s rated listing. Although you may not have heard of it, Adpump used to be a growing CPA network back in 2017 and we’ll take a look at its features.
Just like any other CPA network, Adpump has certain features that make it unique. The network focuses on eliminating scams and fraudulent offers from publishers. Besides this Adpump runs all transactions based on the blockchain making them secure and private. It provides multiple ways to pay and get paid for your traffic.
Adpump differs from other CPA networks because of its extensive fraud detection methods. Scams are common when it comes to online marketing. Adpump provides users with verified publishers and ensures transparency in its services.
Transactions are based on a blockchain, granting secure gateways for payments between publishers and clients. The transactions are done through the use of ADP tokens. This means the publishers also receive their end of the deal subject to Adpump’s terms of service.
Analytics Dashboard
Adpump has a dedicated client dashboard with statistics to keep clients updated. The dashboard provides real-time information about how an ad is performing, site traffic, and turn-ins. These analytics mean that transparency exists between the clients and publishers at all times.
The dashboard also prevents any form of scams as sites can be monitored at any time. Marketing campaigns can be tweaked based on the tracked progress. Having an overview of ads is truly helpful when trying out new strategies.
Rated Publishers
The listed publishers are all websites or blogs with medium to high traffic. The affiliates available are also spanned across several categories including gaming, sports, cooking, etc. This means you are bound to find a perfect website for your ads no matter what.
The offers are sorted on a rating basis so you can always choose the best one. Furthermore, if you happen to be the owner of a website, Adpump keeps the registration process simplistic. There is no interview process, unlike other CPA networks. As long as your website qualifies, you can offer up your website.
Easy monetization
The blockchain-based smart contract ensures that you get paid for your ad hosting. The minimal cashout amount is also low at $10. Adpump provides an easy way for content creators on the web to get some additional revenue. The site also pays for referrals with a 5% commission. As long as the quality of your content and the website’s traffic remain intact you can continue to provide service.
Maintaining integrity and standards is key to ensure long term survival when it comes to a service. It is perhaps here that the CPA network, Adpump has fallen short. Popular networks like Google Adsense dominate now, along with services like CPALead, MyLead, Fireads etc. These services provide similar offers while keeping their systems updated. It’s essential to know the service you want to use a little better for the best results.
FAQ
What is Adpump?
Adpump is a global CPA network that connects publishers with people who need advertising.
What are the features of Adpump?
Adpump offers Quality Assurance, Reliable customer service, and Seamless integration.
What are some alternatives of Adpump?
Trafficake, Affie and Peerfly are some of the alternatives of Adpump.
Every business owner and entrepreneur understands the importance of customer satisfaction. Happy customers can either make a company or break one if their demands are not met.
This is why much of a company’s resources are dedicated to customer support. Satisfied customers are key to the smooth running of any business. However, in order to satisfy your customers, you first need to communicate with them.
Assuming you have an online presence on multiple platforms, how much time do you think your team has to spend logging in and out of social networks to respond to different customers?
Not only is switching channels a pain for your team, but you might also miss out on important comments and messages that will in turn damage your customer support.
Juphy is a tool that allows companies to manage their customer support and engagement services on social media from one inbox. To put it simply, Juphy enables users and companies to simplify the customer service experience and saves time for support teams.
It also allows users to manage and respond to all social conversations in a unified inbox.
Juphy has a single unified inbox where users can respond to their audience’s queries and comments. If you are an agency you can also create different workspaces for multiple brands and manage all their social channels in one platform.
You will be able to quickly respond to comments, direct messages, reviews, emails, and mentions from one dashboard with a single click.
Having multiple support team members log in and out of platforms makes it a messy task to manage. Juphy makes this process simpler by making teams work together without having to juggle between platforms.
Add team members to Juphy to collaborate on customer tickets and engagements in real-time. Provide faster and better service to your customers without missing a message.
If your company is outsourcing support, you can even gather, call-center, agency, and remote teams in one place.
Juphy’s Team Collaboration Dashboard
Organized Inbox
Organizing messages in a way that you can respond to them as soon as possible is key to good customer support. Use the auto-tagging feature to set rules to automatically classify incoming messages based on keywords and act on specific customer interactions.
You can also search for specific customers or topics to quickly find a message across multiple social platforms.
Easy communication
Good communication is the only way to a customer’s heart and wallet. Juphy makes it easy to communicate with customers by allowing you to respond to ticket requests and social messages directly from the dashboard.
You can also communicate with your team members directly on the platform making it faster and easiest to solve customer inquiries.
Juphy’s detailed reports help users manage their entire customer support workflow. It allows users to view stats like number of tickets, messages sent, resolved and average first response time to get a better idea of how your customer support team functions.
Juphy – Insights dashboard
These reports make it easier to see where there are opportunities to improve things like productivity and response time to achieve ultimate customer satisfaction.
All data is securely stored in the Netherlands. The web-server providers are DigitalOcean Inc. and MongoDB, Inc.
Do you support IMAP / POP3 accounts?
Custom email integrations are number one priority in the public roadmap. A development team is currently working on it and are planning to launch within the next 2 months.
Do you have a Slack integration?
Yes, Slack integration is available for notification purposes. You can be notified of your new messages on Juphy through Slack.
Do you support Instagram DM’s?
Facebook recently released their closed-beta for Instagram Direct messages. Already contacted Facebook and we are going to implement it as soon as they allow to do so.
Do you have a white-label feature for agencies?
It’s one of the top priorities in the product roadmap
How can I change my workspace name?
1) Click on your workspace from the top left
2) Click “Teams”
3) Click on the new workspace name in the middle screen and change it accordingly
With Juphy, you don’t need to fumble between browser tabs, remember passwords or input captchas just to respond to a customer. You can simply consolidate all your support requests and queries in one time-saving, cross platform social inox that takes team collaboration a piece of cake.
Eliminate engaging with customers through multiple platforms. Save yourself and your members time and effort by signing up for Juphy.
Jio is one of the topmost companies in India and it has a lot of potential customers. It is headquartered in Mumbai, India. In March 2018, JioMusic and Saavn merged in a deal worth $1 billion. After this, Saavn and JioMusic rebranded as JioSaavn.
The merger was a huge advantage for both Jio and Saavn. The main reason for the merger was to attract an extensive user base. Also, with this, Saavn could strengthen the leadership in India and also get the connectivity and digital ecosystem of Jio. JioSaavn’s business model has been one of the most successful business models since the merger.
JioSaavn is a platform that has songs from 14 different languages. Also, people who come up with new podcasts and independent music can post their song on JioSaavn. This has helped them establish their talent and has hence been used a lot by them. Users can make a proper playlist and they can also choose from the curated charts and playlists that JioSaavn makes according to the needs of the user. Also, the search filter is a very interesting feature. Using this, one can filter the search with artist, songs, album, radio and so on. This has a lot of songs from various genres and languages.
The next facility that is available to the users of Jio is JioTunes. Using the JioSaavn app, users can very easily set caller tunes. There are a lot of choices available for this. If the song is not available, the user can request for the song to be added to the list of caller tunes.
JioSaavn has partnered with many different various companies in different domains to achieve better revenue and reach. Here are a few of JioSaavn’s key partners.
Amazon: JioSaavn was the first music service in India that came out on Alexa and other voice assistants that were linked to Amazon.
Shazam: As a part of this partnership, Saavn’s music library was incorporated in Shazam. Shazam had a lot of customer engagement tools that gave a better music listening experience to the customers. This helped Saavn get a wider range of audience. With additional tools and better experience, customer rating also got better. This partnership helped them get better.
Android and iOS apps: JioSaavn has made apps to run in almost all the platforms. It first came out on Android and then on iOS. Now, it can also be found on the Chrome Web store.
Other partners of JioSaavn are Sony Music, T-series, Eros, Warner Music and so on. Every key partner has added value to the revenue of JioSaavn and has helped them grow bigger. The partners also include Nokia, Samsung, Lays, general motors and so on.
The Competitors of JioSaavn
JioSaavn – Revenue Model
Revenue From Subscription
JioSaavn is not a fully free app. It allows users to subscribe and hence get ad-free music experience. This is called JioSaavn pro. If the user is new to the application, then they get 3 months free access to JioSaavn pro and then you get back to the normal platform. If the user wishes to extend the pro service, he or she has to pay and renew the subscription. JioSaavn gets some of the revenue from this subscription fees. Though this is entirely not their revenue source, this contributes a good per cent of the revenue.
Revenue From Advertisement
Apart from the revenue from the subscription, JioSaavn gets revenue by displaying ads relevant to the user. Advertisements from this digital platform generate higher revenues. A lot of different brands display ads on JioSaavn. This is only for the users who haven’t taken the subscription for JioSaavn Pro.
Listeners usually listen to music in the morning. The only free time they get is during work travel. But with the spread of coronavirus, the first half listenership has gone flat. The reason for the reduction in the work from culture. Meanwhile, the listenership hasn’t gone down in the least.
The second half of the day has seen a huge increase in usage. This is mostly due to people doing their chores enjoying music. There is also a huge change in the type of music people listen to. Before the pandemic, people start their day with music. Thus they listen to energetic songs to get themselves ready for work.
Now, people have opted to listen to nostalgic and sweet melodies trying to relax their way to sleep. With lazy home working, people also changed the device to TV or speaker against smart phones.
What New Features Are The Main Reasons For A Wider User Base?
The monthly growth rate preceding the pandemic was as high as 10 per cent. While post-pandemic, the growth rate got closer to 6 per cent. This did not mean a decrease in the usage of the app. The growth rate decreased due to the rapid increase in unpaid users.
The increase is due to the updated features that the app provides for its pro users. It provides combined music with added lifestyle rewards. Many other offers have also been launched in partnership with companies like SkullCandy, SarvaYoga, etc.
With data on the type of music that users listen to, artists are encouraged to create original music. By understanding the users, new artists are discovered and their work is promoted. The same is done for music in a variety of languages to promote region-specific content. This increases the listenership of local artist originals while also increasing user base.
The marketing of the app has also seen various changes between the pre and post COVID pandemic. The pre-COVID marketing was a stream first approach which leveraged the huge database. While there might not be a complete changeover, there is a significant change since the pandemic began. Marketing has become more offer oriented and based on partnership promotions.
Frequently Asked Questions
How does JioSaavn make money?
jioSaavn makes money through advertisement and subscription model. If you are new to the app you will get three month free trial. Later you would have to pay being able to download songs and advertisement free experience.
Is JioSaavn only available to Jio users?
No, JioSaavn is available for all and it is free for all. You can listen to all your music, create playlists, set JioTunes, manage your music library, get music recommendations and much more. A Jio user can launch app on cellular data experience pro features free for 3 a months.
Does JioSaavn pay Artists?
Yes. JioSaavn, one of the most popular streaming service in India, pays just $0.00126 per stream. So, if the local instalments of Spotify, Apple Music and YouTube Music have to match the price of JioSaavn’s offer — well, you can expect that the regional per-stream payout will be comparable.
The web is brimming with online enterprises, SaaS intelligence, and consumers of the same. And to be able to sell your product successfully, you need something to be able to stand out from the rest; to give the consumer a reason to choose you over your competitors. Additionally, having good customer service, and being there for your consumers for any and every technical support regarding your service is an added benefit. This is where Zendesk comes in.
What is Zendesk?
Zendesk is essentially a Customer Support Platform, that allows users to connect with consumers on different channels including chat, email or phone. It helps create a space for customers to interact with each other and with you too. It gathers all your interactions with customers in one place, allowing you to create a seamless and productive workflow so that you can offer your consumers a personalized experience and get better feedback. It makes for a win-win situation for both the parties since it offers both customer satisfaction and honest feedback.
Although Zendesk is one of the more popular choices for a Customer Support Platform, users might look for Zendesk alternatives to find tools which best suit their business or sales strategy. Here we offer a list of 5 Zendesk alternatives that you can use to find the perfect fit to your business needs.
Freshdesk is one of the few names which primarily appear in the list of Zendesk Alternatives, and for good reason. It is designed to cater to the needs of business of any size or scale, across any touchpoint, over call, chat or email. Along with automation of workflows, you get to interact with your customers to offer a more personalized experience. Chatbots from Freddy AI are easy to deploy for better engagement with customers to resolve the issues faster. It also has a free trial available with all its basic features to try out, so it can be considered as a zendesk free alternative.
Features Offered by Freshdesk
Freshdesk promotes team collaboration through FreshConnect, shared ownership of tickets along with division of tasks with different kind of tickets.
Freshdesk scans through the inquiries for automated segregation to assign tickets to the agents they belong.
Tickets are also monitored for updates and as soon as there is an update, actions are automatically triggered.
Freshdesk helps you collect customer support data and use it to your advantage and offer the customer a better, more personalized experience.
Freshdesk also allows you to encrypt communication between server and browser with SSL certified security.
Pricing for Freshdesk
Sprout Plan for getting started
Blossom Plan for standard support
Garden Plan for getting efficient
Estate Plan for best performance
Forest Plan for enterprise
Comes free of cost
Costs INR 999 per month per agent when billed annually and INR 1399 when billed monthly
Costs INR 2599 per month per agent when billed annually and INR 3299 when billed monthly
Costs INR 3599 per month per agent when billed annually and INR 4999 when billed monthly
Costs INR 7199 per month per agent when billed annually and INR 8999 when billed monthly
Offers email, social ticketing, and ticket dispatch
Offers all Sprout plan features along with automations, market detection, and collision apps
Offers all Blossom plan features along with time tracking, CSAT surveys, and performance reports
Offers all Garden plan features along with custom roles, reports, and dashboards and portal rebranding
Offers all Estate plan features along with routing, sandbox, audit log, and agent shifts and scripts
Also offers ticket trend and report along with datacenter location
Also offers Help desk report and SLA management
Also offers multilingual knowledge base and custom apps
Also offers customer segments and dynamic ticket forms
Includes many more features such as email bot, article suggester and many more
Kayako is a Personal and Connected Customer Service software, that offers support in multiple languages. Kayako offers two kind of services, which are, On-Premise, as a service desk software and Kayako Cloud, for small and medium businesses as a fully integrated help desk. With a live chat software and a context driven customer service, Kayako also offers you shared inbox and a self help knowledge base making it a full-fledged Customer Service Software.
Features Offered by Kayako
Showcase your propensity with visualized customer journeys and unifying their interactions to deliver the best customer support service possible.
Offer live customer support to your audience with the Customer Chat Software for effortless and personal communication.
Integrate with Zapier and other popular applications and platforms and automate tasks with clicks as many as you can count on your fingers.
Kayako offers multichannel conversations to better understand your audience and help them turn into loyal customers.
Let your customer resolve issues without support through self service offered by Kayako with Help Center.
Pricing for Kayako
Inbox plan
Growth plan
Scale plan
Costs $15 per agent per month
Costs $30 per agent per month
Costs $60 per agent per month
Offers live chat and email with basic help center
Offers all features in Inbox plan along with advanced automation and custom views, fields, and reporting
Offers all features in Growth plan with workflow customization and Internal Help Center
Offers a mobile SDK with over 600 Zapier integrations
Offers multiple brands and languages and advanced Help Center
Offers custom security and permissions along with Salesforce integration
LiveAgent is a robust customer service to stay close to your customers. It offers you various features including real-time customer chat, video calling, tracking and responding to Facebook posts and comments and that of Twitter. Moreover, LiveAgent also flaunts an customizable Interactive Voice Response(IVR) to make things more organized.
Features Offered by LiveAgent
LiveAgent offers users a plethora of integrations including Zoho, Intercom, Stripe, Insightly, and Sendy among various others.
Gather around all your communication channels in one universal inbox and let automation take over the rest of your work.
LiveAgent collects all your communication reports from different social networks and organizes them based on priority, so you can attend to the most important ones firsthand.
LiveAgent also runs time rules in the background with ticket management in the front end. You can also use tags to differentiate between customers.
You also get customizable Contact groups, contact management and fields, internal ticketing, and mass actions.
Pricing for LiveAgent
Free plan
Ticket plan
Ticket and Chat plan
All Inclusive plan
Free account with some limitations
Costs $15 per agent per month and offers a full sized ticketing solution
Costs $29 per agent per month and offers live chat with ticketing
Costs $39 per agent per month and offers all features in one plan
All basic features are included such as ticket history, live chat, call support, and actions on tickets
Offers all features of basic plan with advanced reporting, SLAs and multi brand support
Offers all features of Ticket plan with feedback management and tracking visitors in real-time
Offers all features of Ticket and Chat plan with video calls and call routing
Other features include spam filters, basic reports, mail templates, and satisfaction surveys
Ticket plan allows you to load CRM data along with API and integrations
This plan allows you to send chat invitations to your customers along with satisfaction surveys
Other features include unlimited call storage, audit log and time tracking
Helpcrunch is an all in one customer communication platform which helps engage customers automatically, generate leads, and support them 24/7. You can customize live chat to match your branding with agent’s avatar and automated greetings to offer your customers a knowledge base and help desk along with multi channel support on the web and on mobile devices.
Features Offered by Helpcrunch
Helpcrunch offers user live chat in real-time along with email marketing through targeted emails for marketing and advertising campaigns.
With the help of knowledge base, Helpcrunch allows you to create articles for users to assist themselves in self-service.
Interact with your user and provide in-app support with mobile SDKs and applications and give your users the support they deserve.
Send automated messages to keep the users engaged and handle customer requests from multiple channels via Help Desk.
Create your own eye catching popups and integrate with tools that you currently use for higher lead conversion.
Pricing for Helpcrunch
Standard plan
Premium plan
Enterprise plan
Costs $12 per user per month
Costs $20 per user per month
Enterprise plan offers custom pricing depending on your needs
Offers 1 chat widget, 3 auto messages and popups
Offers 5 chat widget, unlimited auto messages and popups
Offers all features in Premium plan with additional features
Offers help desk with knowledge base and full customization
Offers all features in Standard plan with advanced customization
Furnishes the users with a personal onboarding assisstant
Intercom
Intercom Marketing and Customer Support
Intercom is a customer relationship oriented platform that helps you communicate with your audience throughout their journey with conversational experiences. Deploying a conversational approach helps deliver a more personalized experience with the perspective of a user and helps retain loyal customers. Moreover, features such as customizable bots, automated answers, outbound message, and help center articles make assistance of the users, all the more convenient.
Features Offered by Intercom
Intercom offers all kinds of customer services including one on one support, self service, and proactive support.
Keep your customers engaged with tours and messages and carry out multi channel campaigns to optimize your management further.
Intercom offers behavioral data and attributes to segment and personalize messages along with integrations to sync data across your tech stack.
Intercom mobile application offers as much functionality as does the desktop tool, along with insights into the user activity on the application.
Retain more customers with multiple integrations including Slack, Stripe, Square including other tools.
Pricing for Intercom
Start pricing plan
Grow pricing plan
Accelerate pricing plan
Scale pricing plan
Costs $39 per month and is suited for basic chat and messaging
Costs $99 per month and is suited for basic chat and messaging
Costs $499 per month and is suited for automated workflows and reporting
Costs $999 per month and is suited for automated workflows and reporting
Includes onle 1 user and offers live chat
Includes 5 users and offers inbound and outbound emails
Includes 10 members and offers custom bots, team inboxes, and automated assignment rules
Includes 10 members and offers SLA rules, workload management and custom permissions
Additional features include targeted outbound chat, team inbox, and Slack integration
Offers all features in Start plan with conversation rating and HubSpot integration
Offers all features in Grow plan with ticketing workflow and performance reporting
Offers all features in Accelerate plan with SSO and SAML integrations with custom API
Customer Support Platforms are essentially services you offer to help your customers get the most out of your product and to resolve their problems. It includes things like answering questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.
What are some zendesk free alternatives?
LiveAgent is a good free alternative to Zendesk, but the plan does have some limitations. Alternatively, Freshdesk has a free trial feature you can check out.
What are some best zendesk alternatives available?
Some best Zendesk alternatives are Freshdesk, Kayako, LiveAgent, Helpcrunch, and Intercom to name a few.
Who are some competitors to zendesk?
All the alternatives to Zendesk are their competitors such as Freshdesk, Kayako, LiveAgent, Helpcrunch and Intercom amng others.
We all are familiar with the business mantra, “Customer is King”. But what does it imply? It asserts the importance of customers and their satisfaction for any business.
When it comes to startups, you need to go the extra mile to win customers and it undeniably starts with strengthening your customer support. So, we have listed some customer service solutions for startups or online support solutions for you to solve any customer support problem.
Let’s look into some points that illustrate the significance of customer support:
Customer Loyalty and Repurchase Every business wishes for customer loyalty, and the only way to build that is by ensuring customer satisfaction. You can ask your customers to rate your product, and the higher the ratings are, the higher are the chances of repurchase. Through this, you can always keep an eye on your customer’s choices, and when their rating starts to fall, it’s an indication that you need to modify your product or customer service for startups.
Standing Out in the Market These days, the availability of products or services is not a problem for customers as multiple companies are into similar businesses. In such a case, the only way to win over them is by offering reliable customer support. Companies that provide excellent customer support create an environment where a customer feels much more comfortable and safer. This way, customers will not only repurchase your product but promote it as well. As it is said, “A satisfied customer is the best strategy to ace the market”.
Tackling Negative Publicity Many times, brands bear the brunt of negative publicity in the market, either spread by their unsatisfied customers or competition. With the help of customer support, a brand can directly reach out to their customers and clear the cloud of negativity that’s been building around them. Many players like Pepsi, ICICI Bank, McDonald’s, to name a few, have adopted this method to tackle negative publicity.
Customer Service Solutions For Startups
Now let’s explore some amazing customer support solutions that’ll facilitate you to offer a great experience to your customers:
1. ProProfs Help Desk
ProProfs Help Desk | Customer Service Solutions For Startups
It is a subscription-based online software that facilitates ticketing of service requests and helps desk management. It helps businesses to manage customer service requests promptly and proactively. The salient features of this robust tool are:
Management of e-mails from a single point so that agents don’t miss any service request.
Knowledgebase where customers can find most of the solutions instantly thereby reducing tickets by 80%.
Live Chat whereby agents can answer the queries of customers in real-time.
Customer Surveys and reports to track the performance of agents and find valuable feedback.
Price: Starting from $39/user/month.
2. Aircall
Aircall | Customer Service Solutions For Startups
It is a cloud-based phone system that caters to the needs of modern-day businesses. It takes customer support to another level with:
Bundle of call features like Virtual call centres, power dialing, call conferencing, call routing, Interactive Voice Response (IVR), extension, business hours, and blacklisting.
Integration with CRM and other help desk tools to allow agents to call from the app and have a well-informed conversation with customers.
Tracking of agents’ performance and their status in real-time.
Scalability to add new teams, workflows, and numbers according to business needs.
Price: Starting from $30/user/month.
3. Sprout Social
Sprout Social | Customer Support For Startups
It is a comprehensive social media management and social publishing tool. It allows businesses to build strong relationships with customers. Some of its key features are:
Gathering of actionable data from various social accounts of the business to create customer-oriented business strategies.
Publishing tools to help business in planning, developing, organising, and delivering content on multiple social platforms.
All in one inbox to manage all social accounts and enhance the responsiveness of business.
Advanced analytics to study data from social platforms and make strategic business decisions.
Price: Starts at $99/user/month.
4. ChurnZero
ChurnZero | Customer Service For Startups
As the name connotes, ChurnZero is a powerful tool that mitigates customer churn. It helps businesses to comprehend the product usage trends of users and their health to enhance the overall customer experience. Some of the main features of this tool are
Command Center that acts as a single point to manage all activities.
Integrations with other CRM, communication, and analytics platforms to drive meaningful insights to enhance customer experience.
Reporting and analytics tools to find customer statistics on various metrics like churn rate, growth, etc.
Receive customer usage trends in real-time.
Tools like NPS survey to monitor the health of customers.
From onboarding, expansion, engagement to advocacy, customer journey across all verticals can be created and monitored.
Price: Users can request a quote based on their business needs.
5. TeamSupport
Team Support
It is an all-in-one customer support tool offering functionalities such as ticket management, customer management, reporting, and analytics. It is regarded as one of the best customer support software for startups. Its salient features are:
Tracking of customer details and their management.
Service ticket generation and management.
Product database to allow agents to see the products that customers are using and issues pertaining to them.
Shared calendar and internal chat option to enhance team collaboration.
Knowledgebase where customers can get answers to their questions 24/7.
Reporting on various customer metrics to improve the overall support.
Price: Starts from $50/user/month.
6. ProProfs Chat
ProProfs Chat
It is a robust tool that allows businesses to capture quality leads, initiate chat with customers, close sales, and enhance customer support. Some of its amazing features are:
Track service requests and initiate live chats to create an excellent customer experience.
Integration of Knowledge Base and Help Desk with live chat to empower agents with customer-centric data.
Real-time monitoring of activities of visitors.
Pre-chat forms to capture quality leads and post-chat forms to gather feedback from users.
Integration with Google Analytics to facilitate tracking of PPC campaigns.
Price: $8/user/month.
7. Keap
Keap | Best Customer Support Software For Startups
Keap is a powerful CRM tool that empowers businesses to foster a bond with their customers through superior customer services. Some of its chief features are:
Automated greetings, reminders, text, and emails to capture new leads and to sustain a bond with existing customers.
All-in-one platform where appointments can be set, leads can be tracked, quotes can be accepted, and invoices can be processed.
Automation of marketing and sales.
Price: $49/user/month.
8. Trello
Trello
It is an amazing team collaboration and project management tool that allows businesses to boost their team’s productivity to enhance customer support. Its key features are:
Based on cards and boards concept where cards represent tasks.
A task can be created, edited, delegated, and monitored using the tools.
Powerful integrations with other apps like CRM, help desk, etc. to enhance the team’s productivity.
Team members can chat with each other and add attachments in the chats.
Automate tasks to enhance efficiency so that agents can focus on offering better customer support.
Price: Starts at $9.99/user/month.
9. Salesforce
Salesforce
It is one of the top-rated and most popular CRM software. It is even the best solution for startups as they can get started with minimal investment and infrastructure. Its major features are:
AI-powered personalized solutions that create a gratifying customer experience.
Tracking of customer interactions and information.
Updated information empowers businesses to make insightful decisions.
Automation of marketing and personalization of emails to enhance customer engagement.
An Impactful social experience by integrating social platforms with the tool.
Price: Starting from $25/user/month.
10. ConnectWise
ConnectWise
It is a cloud-based CRM tool acting as a centralized platform to track all customer data. With this tool, businesses can create an amazing customer experience. Its chief features are:
Deployed on-premise and its ticket encapsulates all interaction with users (email, live chat, phone call).
Reporting tools to measure performance on various metrics and enhance customer experience.
Monitoring sales activities and prediction of future trends.
Price: Users can request a quote based on their business needs.
Customers prefer a clean experience, and businesses can provide this in the best way by integrating customer support tools. Understand your customer base and identify their preferences and zero down on that support tool that meets their needs and aligns with your business. Eventually, the support you extend to your customers defines the growth of your business.
This article was contributed by Vineet Gupta. Vineet is an online marketer who loves to study Google search algorithms. He has been helping businesses in brand building and improving sales for more than 8 years now. He has also made contributions to various online publications by sharing his experience in the field of SaaS product marketing and UX optimization. In his free time, he likes to play with his Dog, watch Cricket and listen to Luis Fonsi.
Frequently Asked Questions
What is live chat support?
Live chat support allows customers to have text-based conversations with support teams via the web. Using live chat software for startups embedded on the company’s website, customers can send their questions to a person (or sometimes an AI bot) who can quickly reply to them in the same small window.
What are the best live chat solutions for websites?
Best Live Chat Software for startups:
LiveChat.
Pure Chat.
JivoChat.
Olark.
SnapEngage.
Userlike.
Tidio Chat.
Smartsupp.
What is online customer support services?
Customer Service is defined as any service that helps customers solve problems. Such a service is usually connected to a business or brand which sells products and offers online support solutions.
What is the best way to provide customer service?
Ways to deliver great customer service:
Know your product.
Maintain a positive attitude.
Creatively problem-solve.
Respond quickly.
Personalize your service.
Help customers help themselves.
Focus support on the customer.
Actively listen.
What is good customer service examples?
Good customer service includes remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.
What is a customer support system?
A customer support system helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A customer support system is the backbone of your business, and the right help desk software will assist you to position your customer service as a competitive advantage.
What is the difference between customer support vs customer service?
The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer. The customer has everything they want, but there’s no other feedback or information that goes into the experience.
A product business has different layers of operations compared to a services business. It is much easier to produce a product and convince your customer. Also, there are fewer chances of physical damage in the service business. However, in both the business, there are few basic points you need to incorporate if you want to get ideas about service bases business ideas in India.
Every service has its own personality to be presented to your customer. Your staffs should be well acquainted with the proper skills that your service need. To start a service business, you just need to be familiar and expertise in the field you are choosing. You can also choose multiple business niches at a time. You can produce as much service as you can.
So, if you are wondering you would choose this option, then you can start off choosing what services you would keep. For your convenience, we will cover the most profitable and most easier ones. So here you go with service bases business ideas in India.
Health And Fitness Services
The growth of the health and fitness sector has an abrupt rise in this decade. Everyone has become concerned with their psychic and want to have a body that doe not need to struggle while putting on their favorite dresses. In a way, it has contributed to the economy but also the fitness enthusiast.
So, it is perfect for people who have ideas about fitness and weight lifting, he or she can choose this idea. There will be a considerate investment if you want to open your own gymnasium. The weights, machines and the interior development might burn a hole into your pocket. So, it is preferable to accumulate capital before you go for this or can start off as a personal trainer.
Consultancy Service
A large list can run down under this niche. In a consultancy service comes you only need to sell your knowledge and words. You have to have the solution for your clients who would approach you.
Below are the few types that you can choose from.
Consultation Service- Service Bases Business in India
Strategy consulting
Marketing consulting
Operations consulting
Financial consulting
HR consulting
Technology / IT consulting
Legal consultant
Social media consultant
Sales consultant
Wellness/Fitness consultant
PR consultancy
Event Management
Event Management has consistently remained one of the most profitable service bases business ideas in India. Be it a wedding service or a product launch; most people are likely to celebrate the event. You the demand of the event managers have considerably increased. The types of events you can cover are the following.
The ad agency service is one of the rising service bases business in India. The service includes engaging advertisements for various companies and makes them creative and unique. It is crucial that you have a firm base because there will be a lot of competitors around. Here are the branches that you can choose from.
Branding
Direct Marketing
Digital Marketing
Social Media
Public Relations
Driving School Service
You need to have a car and have driving skills. Though driving school service might need a few equipment, but it is a profitable service base business idea in India. You need to concentrate on the legal documents and insurance is another pivotal part. Also you need to bear the cleaning and the fuel expense.
Driving Business School Service
Home Services
The vast area of service bases business ideas in India includes the home based services. There are so many things that you can start with. Here are the list that you can choose from.
One of the exciting and creative branch to work with. Travel services include planning a trip and making it successful for your clients. In a way you will also get to travel if you become the travel guide. Be it national or international, trips are always amazing.
Starting a service business
Wellness Service
Beauty and wellness service is just the extension of the health and fitness industry. This service includes the grooming and personal development. The services that are included are the following.
One of the growing service bases business ideas in India and abroad, photography is a popular and is in high demand. A lot of events around to cover. Even without events, people will pay just to look good in their Facebook profile picture and decorate their Instagram feed. You might need a crew if you want to cover a bigger event.
There is a lot to invest here. A photographer is ready to invest every penny he or she owns to find out a perfect lens. Well, it does not end here. Photographers spend most of their lives finding out the one angle that will make their subject look fabulous or out of the box.
Pet Care Service
Pet care service might need few legal permissions to start with, but isn’t is a blessing to be surrounded by pet animals all the day? If you are pet lover and can assure your clients the safety of their pets, then you can give it a shot.
A unique service bases business in India which includes the following.
Pet Care Center- best profitable service business India
Forster homes
Animal Rescuers
Pet Creche
Veterinary services
Here we end with ten most cool and profitable service base business ideas in India. Apart from the basic needs try to focus more on the service you will be providing to your customers. Also Do not forget to promote your business while sending out services.
For online businesses, it has become necessary to solve the queries of their customers to ensure consumer loyalty along with their brand establishment. Nearly 80% of businesses use a chatbot in one form or the other. But earlier what used to happen was that a man always sat on the answering machines waiting for the call and solve the queries of their customers. So, it was a cumbersome process. What chatbot has replaced now is a man looking for help from machines to remove the constraints of human limitations.
Since the time is the customer service industry which has been revolutionized, and the innovation responsible for this is the chatbot. Chatbots are considered the future of customer service and management.
Emirates increased their engagement rates by 87% after deploying chatbots.
What Are Chatbots?
Chatbots are those computer programs that can have real conversations with you with the help of chat interface, which allows real-time conversations with users. Chatbots are generally used with all of the popular messaging apps. The fun part is when you have conversations with them, they all seem real. For instance, Mark from XYZ company will help you out with FAQs and will direct you to the real seller and then he’ll call you back. Also, there’s no timing issue; if you open a website at 12 midnight, the bot is still ready to have a chat with you.
What is a Chatbot?
Chatbots can understand written and spoken text, and interpret its meaning. The bot can then look up relevant information and deliver it to the user. Most modern smartphone apps rely on chatbots to function. Chatbots have become an important part of business growth and the need for these AI-powered bots is only going to increase in the future.
Technologies Used In Chatbots
The cost and power of a chatbot depend on the technology it uses. There are two categories of chatbots –
1. Command Based Chatbots
As the name says, these types of chatbots rely on a databank of replies and heuristics. The bots reply by selecting an answer that matches the context of a query. Command based chatbots cannot create new texts. These chatbots can answer a set of limited questions so there is a need for manual help at the back-end for atypical questions asked. To answer a question, the chatbot has to understand it first. Command based chatbots use template search or dynamic search for understanding and answering questions.
One main limitation is that the command-based chatbot cannot perform functions outside its code, so what it lacks is the second technology.
Command-based and AI/ML-based chatbots
2. AI Based/ Machine Learning Chatbots
What the command-based chatbot can’t do, the AI/ ML-based chatbot can do it. It can answer all of the ambiguous questions of the user, meaning; you do not have to be specific when asking questions to these chatbots and no databank of replies. The chatbots create replies from scratch using natural language processing. These chatbots become smarter with time, learning from past questions and answers.
The star point, here could be: Both categories have their advantages and disadvantages. Command based chatbots can give more reliable and grammatically correct answers but fail to respond to questions outside their knowledge base. On the other hand, artificial/ machine learning chatbots need a vast amount of learning data and can struggle to form longer sentences.
If you are still wondering why you should get a chatbot for your business then we are going to give you seven different reasons why your business needs a chatbotright now.
Top 7 Reasons ‘Why Your Business Needs A Chatbot?’
1. You Want Your Business To Be Open
Keeping the business around the clock is difficult, especially for small and medium-sized businesses. This means when a customer reaches out to your business, they won’t get a response from you till business hours resume. What chatbot gives you is its incredible feature of time-boundness. There’s no timing issue; if you open a website at 12 of midnight, the bot is still ready to have a chat with you.
A chatbot can ensure that your business remains open all the time in one form or another. In fact, it can do more than just answer your customer’s questions. It can make reservations, ask about the menu, and give a plethora of different details about your business.
no timing issue; if you open a website at 12 of midnight, the bot is still ready to have a chat with you.
2. You Can Build Trust By Answering Questions
You know the drill when a small business gets on start then there’s not only one single established business. This means that the competition is always fierce and you need all the help you can get to stand out in the crowd.
When a customer has a query regarding your bran then it reaches out to you and then what they expect is an instant reply. This gives them the sense of, that the brand can be trusted and is always going to be with you in hard times. However, providing instant replies to all the questions can be outright impossible, especially for human agents. Chatbots, on the other hand, provide you with the ability to answer queries round the clock.
By adding frequently asked questions to the chatbot, your customers can search for the right answers anytime. This will build trust among your current and potential customers.
Chatbots are an automated solution that lets you handle your business handle easily with customer’s queries. Earlier what happened was, when the queries needed the real guidance then you have to book a meeting, so handling only a number of customers because a human agent can only attend two or three customers at the same time. This was the biggest limitation which businesses need not brag it until now when chatbots came into power.
However, if you use chatbots in addition to your human agents then your business can easily scale its operations without having to worry about the increasing number of customer chats and calls. Simply put, if you are looking forward to scaling your business then look into chatbots because chatbots helped scale India’s largest sports game by 30 times.
4. Right Products and Services to Customers
There will be times when your customers will need help figuring out the right product or service that fits their budget and requirements. This mostly happens when your customers are looking for something expensive to purchase or when they don’t have enough exposure to a particular product or domain.
Chatbots come in real handy when the customers aren’t sure what they are getting and whether it’s worth spending a big amount. Your Chatbot knows when your customers need help with their purchase decisions. The bots not only give an explanation regarding a particular product but also give recommendations based on prior queries from the user. Thinking practically, one could say that your chatbot loves your customers more than you.
5. Target Millennials
Millennials are not impulsive buyers. They like to inquire and compare products before they buy. They love chat channels more than any other form of customer contact services. So, if your product lines are aimed at Millennials, introducing chatbots in your customer service will be a prudent investment.
According to a survey, millennials prefer solving their issues on their own rather than reaching out to someone or a customer service agent. This exact point is why chatbots are needed and give this service to them can help your brand gain reviews.
6. Better User Interaction
Chatbots are capable of having conversations with customers like a human agent would. A funny instance that happened with me was, that I was reviewing some online coaching class, then a chat box popped up and from there Aksh helped me throughout the process. Here’s the fun part when I said it was nice talking to you and a sweet welcome came from there; then I had to ask if he was real. Oh No! He was a chatbot and I got fooled.
Coming back, they can keep your customers engaged in a specific platform by maintaining a conversation. When a web application is opened, the user is greeted by the chatbot in a non-intrusive manner. The user can then ask the chatbot specific questions regarding a product or a service. Most of the time, the user is provided with answers from the database, but in a structured manner that mimics human interaction. With each question, the bot also provides a list of options making it easy for the user to input the necessary query.
Most businesses come up with an app for their products, which customers have to download from play stores. Imagining the whole of this gives me like a lazy look, because whatever it is; it’s a cumbersome process. Looking from business point-of-view, apps are expensive and require a lot of time for development. And also, building an app and expecting them to download an extra app on their device for the query is going to get you only a handful of customers which is bad notice.
Here’s where you can implement chatbots on messengers, which is where most people spend their time. They are a better alternative to having an app. The chatbots are designed in a way that engages the customers who come in and makes them try the company’s products and services.
Things To Keep In Mind While Developing A Chatbot For Your Business
Keep personalization in mind. Your welcome screen should tell the user about the features of your bot. A user will feel more at home with your service if the bot is using his name for greeting and interaction.
Take care of the design of your chatbot because the user is going to trust a well-designed chatbot.
Use proper text-formatting, high-quality links, and high-resolution pictures in your bot replies.
Ask users for all the information you require, upfront, and take care of the conversation as well. Keep them connected to their mails.
Linking your chatbot with an NLP library can help in minimizing grammatical errors.
Readymade Chatbot Platforms You Can Use
Top 10 mot innovative chatbots in the world | Global Tech Council
In today’s competitive industry, customers are always looking for customized solutions. You need to satisfy your customer’s requirements and do it in a way that makes you stand out from the crowd. Chatbot scale up your operations. It does not suffer from the limitations of a human agent. Where live agents can handle only 2 to 3 conversations at a time, chatbots can operate without an upper limit. By employing chatbot solutions to complement your human task force, your business can get the boost it requires entering new markets.
The future will be heavily directed by Artificial Intelligence (AI) technologies which prominently include chatbots. There’s a positive response to many chatbot benefits such as an increase in process efficiencies, decreased workload, and improved customer service, but it’s important that a measured approach is taken to implement these technologies.
You have a business or a startup or maybe just handling your family store, then you must always think about customers. Business is everything about customers. So, why don’t do anything extra for them?
Toll-free numbers are not that tough to get. And als o not that expensive too. However, it is the age of “everything for free”. Everyone has a free unlimited calling on their phones. But, giving toll-free number is not all about making it free. It is also about valuing your customers. Toll-free service providers make this job much easier. But there are so many service providers out there. You cannot just roll a dice and pick one up. You have to learn everything about this field. But we value your time, so here is everything in as brief as we could make it.
Who Are Toll-Free Service Providers?
To get the number registered and usable by your customers, there are companies that help you in this process. There are so many companies that do this. You can even choose an international company for this. In case, you don’t trust any companies, you can also go for companies like Tata Teleservices.
Companies nowadays also provide additional services besides giving a toll-free number. Like cloud telecommunication, which is a service that lets you access your toll-free number from anywhere in the world along with SMS and WhatsApp support. While buying the plan, you have to let them know how many incoming calls do you expect. Also, how many of your people will be there to serve the calls.
What Are Vanity Number?
Ever received a message from our Hon’ble PM N. Modi from a number like “JG-PM Modi”. This same number is called a vanity number. You can customize them according to your needs. They are very helpful when you want to send bulk messages for promotion purposes. Remember those old-school phones? To type “Hi”, we used to press 4 two times and again 4 three times. This system works on the same concept.
While choosing your toll-free service provider, make sure you ask about the following things to the provider.
How to choose toll free number service provider?
ResOrg
ResOrg stands for Responsible Organisation. It is the certification standard for toll-free number providers. Make sure whichever company you choose, they are ResOrg.
Fail over Protection
These all are a piece of machines. You cannot say when will they fail. So, in situations when the system fails, some companies give failover protection. When anything goes wrong, the primary network automatically switches to the redundant network. And no calls get missed.
Additional Charges
This is in every field nowadays. They say this product is free, you only have to pay for shipping and the shipping charges turn out to be more than the product’s price. Ask them about any additional charges and if possible record it.
Portability
Make sure you don’t forget this one. Ask them about the portability of their number. Do they offer it? If that toll-free service provider is Responsible Organisation, then there are strong chances they provide number portability.
Reasons To Get A Toll Free Number
This is 2020. Most of the people have unlimited call plans. You may ask, nobody cares about toll-free these days. Let’s burst your bubble.
Reasons to get a toll free number
Easy To Remember
Toll-free numbers are much easier to remember than any other ordinary numbers. If your number is short or if you have a vanity number, then people are more likely to call you.
Looks More Professional
These numbers make you look more professional in your market. People will think that you are very serious about your business, which is true. More professionalism means more sales, means more profit.
Increase Satisfaction
When the customers will have a separate line to get listened to from even a small store, they will be much more satisfied than anyone else. Customers want attention. So, toll-free numbers which are especially for them will give them attention.
No Need Of Separate Department
Nowadays, you don’t need a separate department for customer service. In fact, you don’t even need a separate business phone. You can do anything from your personal mobile phone. You can talk to them from anywhere. The technology is advanced so your business should be too.
We think these reasons are enough to let you decide about it.
Which Toll-Free Service Providers Should You “Not” Go For?
Although you already know that you should not go for any toll-free service providers who are not ResOrg, there are some more things to know. Getting a toll free number is not a game. You have to take it seriously. There are many fraud companies who provide toll-free numbers.
You have to research well about each and every option. The best thing you can do before deciding the company is to search for the company on consumer complaint websites. Make sure there are no or fewer complaints about that company. Moreover, you can search about them on forums and social media like Quora where people share their own experience.
One of the best examples of these types of companies is Sarv.com. Their website is damn amazing. But when we researched deeply about them, it turned out there were many complaints against them. Also, if there is a chat option available on any website, then don’t hesitate to use it. But don’t give them your details. When we asked about the services of Sarv.com on their chat option, they didn’t even know about their own potential. So, please read, research and observe companies before making your final decision.
If you want some genuine names, then you can also go for companies like Tata Teleservices and Knowlarity. You can also opt for MyOperator. But, whichever you choose, just research well and if possible ask about it from the old users.
Conclusion
Toll-free service providers can be fraud or genuine, but a toll-free number will always be your best friend in the business. It will help you to grow your business. So, don’t think too much to have it in your office, or at your store. If you have customers, you will definitely need a toll free number.
Any customer calls to customer care, mostly in emergency situations, and the emergency might be “no recharge”. I know, I’m talking to another level, but the truth is, toll-free numbers are really important. So, call toll free service providers now, and get the details.
Comment on the use of toll-free in your business in the comment down below.
Great customer service is one of the most important aspects of the business. We hear a lot of stories and there occurs a huge amount of negative coverage about companies that deliver poor customer service, and we don’t hear a lot about companies who are doing it right. At this age, it is essential to stand out and one needs to rethink and improve customer service.
According to American Express, consumers allow themselves to spend 17 percent more when working with companies that are known for delivering excellent customer service.
Especially in the digital world, where a consumer is encouraged to check reviews and find out how other customers have interacted with a company before engaging with them. Good customer service has become ever more important. While several factors can affect the experience of a customer, customer service is one of the top indicators of how your brand or company is perceived as.
Customer Service is especially important for small businesses and startups. This is one aspect that they can control and use to effectively compete against big companies. You can’t control your competition, but the type and quality of customer service you provide are completely in your hands. This is why you should put extra focus on trying to up your customer service.
However, as it can be hard to figure out what changes your customer service needs, here are a few examples of exceptional customer service and how you can learn from these companies –
Amazon
Customer Service by amazon
Amazon is one of the most quoted examples when talking about great customer service. But what makes them exceptional? This widespread eCommerce company keeps customer service as their priority, along with dedicated and extensive help pages and multiple ways to contact them for help. Its return policy is also an excellent example of how they keep put customers first. They have often put customer service as a priority in ways that cost them their profit. But it ensures a lifetime of loyal customers and good publicity.
Jeff Bezos, the CEO of Amazon himself says “We’re not competitor obsessed, we’re customer-obsessed, we start with what the customer needs and we work backward.” This kind of dedication, when it starts at the top of the company and trickles down throughout is when you know a company has great customer service.
Spotify’s design and program itself is created in a way that it learns a user’s preferences by screening their music taste and songs, and uses this information by creating and providing personalized playlists as well as radio stations. Spotify tries to make interacting with customers and providing customer service fun, it has started a practice in which customers who tweet questions to their company are sent individual playlists designed in a way that it answers their questions. It also releases themed playlists in correlation with pop culture themes and popular styles. It is important to make your customer service fun and personalized and have a prompt social media team, which attracts customers.
Lyft
customer service by lyft
Lyft keeps up to date and focuses on issues that pertain to the real world. For instance, with the recent rise in awareness of global warming and the seriousness of this situation, Lyft announced a commitment towards minimizing the harmful extensive environmental impact of a large number of car rides it provides every day and declared all of its rides to be carbon neutral by purchasing carbon offsets. Lyft has also contributed around a million dollars to the American Civil Liberties Union (ACLU), to help them fight against an executive order that restricted immigration from Muslim-majority countries to the United States of America. Lyft is focused on current issues that are important to customers with various initiatives like these.
An essential part of great customer service is to be aware of current affairs and take action when it is needed. Millennials are especially interested in doing business with companies that use their resources to give back to those in need and have similar interests. Many customers believe that it essential for companies to take stands on current issues.
Coca – Cola
customer service coca cola
Coca Cola is also one of the brands that focus on social issues and strives to make a change at the core level. One of the most important aspects is that they not only donate to big charity or organizations but also have initiated efforts to pump money into local charities. Coca Cola started a ‘Thank You Fund’ based in Ireland wherein they have tried to fund projects that inspire and support young people in Ireland and Northern Ireland, along with their partners Irish Youth Foundation and Youth Action Northern Ireland. It has donated around 900 Euros with this initiative to local charities and non-profit organizations.
Ritz-Carlton Hotel
Great customer service by Ritz-Carlton
A very important facet of great customer service is high levels of employee satisfaction and engagement. They are so deep commitment to the idea of exceptional customer service, that they have given any employee the power to spend up to $2,000 per day to improve the stay of guests. John R. DiJulius is the President of a leading customer experience consulting group, who has written about the customer service of Ritz Carlton Hotel in his book.
DiJulius accidentally left his laptop charger behind in one of their hotels when he left. The hotel sent him a next-day air package with his charger, along with an extra charger. The package carried a note personally signed by someone from the hotel’s Loss Prevention department which said “Mr. DiJulius, I wanted to make sure we got this to you right away. I am sure you need it, and, just in case, I sent you an extra charger for your laptop.”
This level of customer service was only made possible by empowering their employees, by which they felt more engaged and took on more responsibility.
And even if you don’t have a large budget like that of this hotel chain, it is possible to keep your employees engaged through different means, or having a smaller budget to wow and give customers a memorable experience.
Customer Service is not limited and companies can be very open and creative about the kind of experience they want their customers to have. Be as open when interacting with customers, keep your employees engaged and empowered to bring more customer loyalty and focus on what the customers want, and basing your business model around it instead of having it the other way around. Having great customer service will make you stand out and it is the one thing you can control, especially while competing with business giants.
Vidhi Punamiya
