Tag: customer service for startups

  • What is Black Friday? | Products Entrepreneurs Should Buy during Black Friday

    King of the discount season “Black Friday” has arrived with lots of discounts and amazing deals. Varieties of products over the varieties of categories are ready to get sold with huge price discounts to make customers feel delighted. This Black Friday discount season brings a great opportunity for every entrepreneur who has a bucket list of products to purchase for their business needs.

    Start your shopping for your business needs without putting stress on your pocket by leveraging the benefits of Black Friday discounts. But Wait! Also Curious to know the Best Black Friday deals on the most used and popular products for your business. Here we are with the most popular Black Friday deals on widely used products by entrepreneurs.
    Black Friday is the day when everyone is looking forward to buying their most wanted pricey product such as software, Hardware, Electronics, furniture and so on at a low rate.

    What is Black Friday?

    What are the Products every entrepreneur should look out for during Black Friday?

    CRM products

    Web hosting and web development products

    Accounting products

    Customer service products

    Marketing products

    Designing products

    Vpn and Cyber security products

    Team Management products

    Smart life products

    Electronics products

    What is Black Friday?

    So, here is the big question, what is Black Friday? Why is it called Black Friday and not Black Thursday or Saturday? What is the reason behind this big shopping season?
    Generally, Black Friday is followed as a custom in the countries of- the United States, Canada, United Kingdom, Romania, India, Mexico, France, Switzerland, Germany, Australia, New Zealand, Norway, Middle Eastern countries and other countries in South Africa.

    It was initially introduced back in 1952, when the concept of Santa Claus Parades was renowned and celebrated after Thanksgiving, where the word ‘Black’ refers to calamities that befell (throng over shopping) and the encounter of the day ‘Friday’ occurred in history two times.

    Likewise, the United States kept a traditional way of doing commercials all over the country after getting inspiration from Santa Claus Parades. Whereby many stores offer highly promoted sales at a discount rate on Black Friday and in some cases, they even open the sale very early, say, midnight.

    Moreover, the shopping season doesn’t end with Black Friday, it extends from Thanksgiving, Small Business Saturday, Cyber Monday, Giving Tuesday, and Christmas till Buy Nothing Day.


    Best Black Friday Campaigns That Made History
    Discover iconic Black Friday marketing campaigns that boosted sales and set trends for retailers worldwide.


    What are the Products every entrepreneur should look out for during Black Friday?

    Apart from the benefit of buying products at a discount rate, what should every entrepreneur buy on Black Friday? The hunt for the best deals on Black Friday is a hectic task, where entrepreneurs should analyse the best place, price, and brands before buying the products. Here are some things, that an entrepreneur should lookout during Black Friday 2022

    CRM Products

    Customers are the key to unlocking the door of success for every business. The relationship of your business with your customers decides the growth and sustainability of the business. So, CRM products are the main requirement for entrepreneurs to maintain a healthy relationship with customers. It provides all the essential facilities to execute the business seamlessly and satisfy customers.

    Zoho CRM

    Rating: 4.0 / 5
    Pricing: Starts From Rs1300/month

    Zoho CRM is a customer management software solution offered by Zoho. It helps to automate most of the workflow to save sufficient time and focus more on other aspects of lead, deals, and contact management. Fulfilling the gap between customers and the support team efficiently can be done through Zoho CRM seamlessly. The best-in-class lead management feature of Zoho CRM will help to nurture the possible lead into a conversion.

    Plans:

    Plans Pricing
    Monthly
    Standard INR 1300/user/month
    Professional INR 2100/user/month
    Enterprise INR 3000/user/month
    Ultimate INR 3200/user/month
    Yearly
    Standard INR 800/user/month
    Professional INR 1400/user/month
    Enterprise INR 2400/user/month
    Ultimate INR 2600/user/month

    NetHunt CRM

    Rating: 4.7 / 5
    Pricing: Starts from $30/user/month

    NetHunt CRM is loaded with all the essential features of traditional CRM software and some exclusive features like Gmail and Google workplace integration, data studio integration, and automatic email linking. It holds all the data of your customer journey and interaction with your product and service to deliver the best support facility. From the time a customer discovers your product to the time of final purchase, it stores everything.

    Plans:

    Plans Pricing
    Monthly
    Basic $30/user/month
    Business $60/user/month
    Advanced $120/user/month
    Yearly
    Basic $24/user/month
    Business $48/user/month
    Advanced $96/user/month

    Deal: 20%OFF on any plan for 12 months,
    validity- 25 Nov – 13 Dec 2022
    Coupon Code- NH_BF_2022

    Salesflare

    Rating: 4.8 / 5
    Pricing: starts from $29/user/month

    Salesflare CRM offers hassle-free management of customers in a whole cycle of interaction with the product. Make your business ready to manage your existing customers and potential customers with this powerful and interactive CRM platform. Ticketing the issues and solving the query of customers is now very easy. So go ahead and avail the benefit of Black Friday to lock in the best deal.

    Plans:

    Plans Pricing
    Growth $29/user/month
    Pro $49/user/month
    Enterprise $99/user/month

    Deal: 20%OFF for 6 months on the pro plan
    Validity- till 31st Dec 2022
    Coupon Code- BF22


    Web hosting and web development products

    Web hosting and web development products are undoubtedly a necessity for entrepreneurs in today’s digital era. These products will help to build an online presence to offer the services and create trust among the people. Varieties of products fall under this category to support your business needs. Hosting, domain registration, SSL certificate, Email, and website builders are the most popular ones. So onboard your business online by availing the benefits of Black Friday on these products.

    BlueHost

    Rating: 4.9/5
    Pricing: Starts from $2.95

    Bluehost, a web hosting company, provides almost all of the hosting services you would want, including advanced hosting like VPS, a dedicated server, and managed WordPress hosting. It offers top-notch hosting at an affordable price and supports its offerings with helpful assistance.

    BlueHost provides 99.99% uptime, is inexpensive, and is simple to use. Small online firms and entrepreneurs are its target audience. The budget-friendly hosting plans from Bluehost provide unlimited bandwidth, a free worldwide content delivery network, free Cloudflare integration (speeds your site loading) and Secure Socket Layer certifications. On a robust and tested infrastructure that is optimised for security and efficiency, there are also free daily, weekly, and monthly backups available.

    Plans:

    Plans Pricing
    Shared $2.95 – $13.95 per month
    VPS $18.99 – $59.99 per month
    WordPress $2.75 – $13.95 per month
    Dedicated $17.99 – $119.99 per month

    Here is an exclusive Black Friday deal on BlueHost: Over 80% OFF ON WEBSITES AND ONLINE STORES (on select plans)


    Fastcomet

    Ratings: 4.2/5
    Pricing: Starts from $111.19/month

    FastComet is a hosting platform specifically for small and medium-sized business owners. It furnishes 24/7 technical support in case of bugs. It has WordPress LiteSpeed Cache (LSCWP), and Free CDN, NVMe SSD, AMD EPYCTM CPU which ensures 7% enhanced optimised hosting.

    Web application firewall (WAF), daily malware scans, and SSL certificates are the arrangements done by FastComet for privacy and security concerns. Free bundled services, DIY frameworks, and cPanel hosting are other prominent features of FastComet.

    Plan:

    Plans Pricing
    Shared $8.95 – $24.95 per month
    VPS $65.95 – $153.95 per month
    Dedicated $152.95 – $383.95 per month

    Here is an exclusive Early Black Friday deal on fastcomet: 30% off on Dedicated Server Plans + FREE Imunify360 Security


    Liquid Web

    Ratings: 4.8/5
    Pricing: Starts from $169/ month

    Liquid Web is a private cloud-based host powered by VMware. It is a rich infrastructure enterprise hosting platform for small and medium-sized businesses. It offers several server configurations which promise the highest performance and uptime.

    Lighting fast cloud VPS and private VPS parent are other prominent products of Liquid web. Its infrastructure is built to solve all the PCI and HIPAA requirements. You also get access to VMware environments without any extra cost. Functioning in 150 countries all over the globe, the liquid web has 10 global centres set up for its functioning. Their hosting solutions work for freelancers, agencies, business owners and resellers.

    Plans:

    Plans Pricing
    Bare metal cloud $89 – $475 per month
    Bare metal servers $79 – $475 per month
    VPS $5 – $275 per month
    GPU servers $880 – $6460 per month
    WordPress hosting $21 – $164 per month

    Here is an exclusive Black Friday deal on liquid web: 75% off


    Accounting products

    Running a business and managing every detail of the business transactions will become a cumbersome task without proper accounting software. The best accounting software should be easy to use, input, manage, update and view the data. Choosing the best software which satisfies the needs of your business is not a piece of cake. As an entrepreneur, you need to take care of so many things, and one of those things is pricing. So avail a huge discount on the accounting products below to boost your business growth.

    Sage

    Rating: 4.3 / 5
    Pricing: Start from €12/month

    Sage is an accounting software that eases down the most hectic and important tasks of accounting in your business. The advanced auto-entry feature automatically pulls in data from the bank to make receipts.
    Easy collaboration with the team to manage and view the data just by sharing the invite link and giving them access. Let your business accounting move smoothly and efficiently with sage.

    Plans:

    Plans Pricing
    Start €15/month
    Standard €30/month
    Plus €39/month

    Black Friday deal – 6 months free on sage accounting


    Invoiceberry

    Rating: 4.5 / 5
    Pricing: Starts from $15 / month

    Invoiceberry is an all-in-one software solution that simplifies invoicing and expense tracking. It filters all your invoices and shows all unpaid invoices at the top of the screen, this will give a quick insight into how much you need to get paid. The interactive status bar shows the status of your invoice sent, draft, paid, and overdue. In short, this software will help you create invoices, send quotes, convert quotes into invoices in a single click and send a late payment reminder to your customer.

    Plans:

    Plans Pricing
    Solo $15/month
    Pro $30/month
    Ultra $45/month

    Black Friday deal 50% OFF


    Customer Service Products

    Customer service products provide software solutions to deal with customers and resolve their issues in the best possible way. Provide support to your customers by resolving the ticket queries raised by them using the robust customer support software solution. These products help you to make your customers happy and delight with your support.

    Call-Hippo

    Rating: 4.3 / 5
    Pricing: Starts from $0

    CallHippo is a virtual phone system provider which resolves all calling-related issues with your customers. It hardly takes 3 minutes to configure this calling system, just buy numbers around the world, provide access to your team and you are good to go with calling and receiving calls from anywhere. Its outgoing caller ID feature will switch your number according to the country in which you are calling, this will decrease the chances of a call aborting.

    It automatically switches to the best telephony provider using AI. This will increase the quality of sound over the phone and establish better communication.

    Plans:

    Plans Pricing
    Call center plan $0 to $50
    Office phone system plan $35 to $55

    Black Friday deal 20% OFF on annual call center plans
    Coupon Code: BLACKFRIDAY22


    Marketing products

    Marketing is an essential need for every business to grow its sales revenue. Marketing automation tools and software are a boon for every entrepreneur to handle all marketing-related stuff. So entrepreneurs grab the amazing black Friday deals in marketing tools and skyrocket your business growth.

    Get response

    Rating: 4.2 / 5
    Pricing: Starts from $0

    Create a huge email list of customers and generate leads by converting all the anonymous customers into loyal customers using the powerful and robust tool of Get Response. This software solution will help you to grow your audience, engage your audience, and make them loyal customers. Flexibility and simplicity to use this software to boost your email list, customers, and hence your sales revenue is easy peasy.

    Plans:

    Plans Pricing
    Monthly plan $0/month to $101.15/month
    12-month plan $0/month to $82.94/month
    24-month plan $0/month to $70.81/month

    Deal: Black Friday deal 15% OFF on a monthly plan, 30% OFF on a 12-month plan, and 40% OFF on a 24-month plan


    Socialbee

    Rating: 4.8 / 5
    Pricing: starts From $5/month

    Social media is the new fuel to create a great social image and online presence. Socialbee is playing an important role to manage your social media account. It helps to manage social media profiles, and schedule a specific time to publish the post across all the social media accounts. It also helps to see the analytics of the posts in one place for proper insights. Easy integration with designing tools like canva will help to create beautiful designs to publish.

    Plans:

    Plans Pricing
    Monthly
    Bootstrap $29/month
    Accelerate $49/month
    Pro $99/month
    Yearly
    Bootstrap $24/month
    Accelerate $40/month
    Pro $82/month

    Deals: Black Friday deal 70%OFF for 3 Months on a monthly plan, 30%OFF on a yearly plan for 1 year.


    Appsumo

    Ratings: 4.1/5Pricing:
    Starts from $8.25/month

    Appsumo is a tool to empower entrepreneurs by upskilling and assisting in the growth of their businesses. It has a growth scale strategy on which App sumo functions. It first discovered the business of the entrepreneur.

    It integrates with top-discovering tools such as Evernote, Hopin, Depositphotos, and MailChimp. As featured in Entrepreneur, Forbes, product hunt and business insider, App sumo is trusted by more than 1.25 million entrepreneurs. All you have to do is to list your digital products on Appsumo.

    Plans:

    Plans Pricing
    Membership $8.25/month
    One-time purchase $99

    Here is an exclusive Black Friday deal on Appsumo: 10%


    15 Black Friday Ideas for Small Businesses in 2024
    In this comprehensive guide, we will explore proven techniques and ideas to help your small business thrive on Black Friday.


    Designing products

    Eye-catching designs attract customers and this gives a chance to convert those customers into loyal returning customers. So having a great design product that supports your whole design needs is necessary. A good design makes a brand image strong and conveys a positive message to your potential customer. The good-looking design also helps to build trust among the customers.

    Pixpa

    Rating: 4.7 / 5
    Pricing: Starts from $6/month

    Pixpa is a portfolio website builder which helps to build websites to showcase your portfolio of products to sell online and earn revenue. It provides 150+ responsive templates to use as per your need, there is no requirement for any coding knowledge to create this website. Just drag and drop to customize the template and align it with your brand image and tone. Pixpa provides integration with 100+ apps to increase the capabilities of your website.

    Plans:

    Plans Pricing
    Monthly Basic ($6/month), Creator ($12/month), Professional ($18/month), Advanced ($25/month)
    Yearly Basic ($4.80/month), Creator ($9.60/month), Professional ($14.40/month), Advanced ($20/month)
    2-year plan Basic ($3.60/month), Creator ($7.20/month), Professional ($10.80/month), Advanced ($15/month)

    Black Friday deal 50% OFF on Annual plans, Coupon code (BLFPIXPA50)


    Glorify

    Rating: 4.81/5
    Pricing: Starts from $8

    Glorify is a multipurpose design tool that lets you make high-converting social media posts and logos, and even offers logo design assistance. This program includes functions that can assist you in producing high-quality advertisements, presentations, infographics and mock-ups.
    Exclusive educational material, embed codes on your canvas ready to be embedded on other websites or downloaded as still images, personal libraries integration, carousal slideshows while designing, advertisements analytics, additional stock integrations available directly from Glorify’s assets library, launching freehand tools to gain more customised creative capabilities, live collaboration, 3D viewer, and so much more are just a few of the key features of Glorify.

    Plans:

    Plans Pricing
    Basic Plan $8/month
    Pro Plan $15/month
    Business Plan $45/month

    Here is an exclusive Black Friday deal on Glorify: 60%Coupon Code: No Coupon Required


    Invideo

    Ratings- 4.7/5
    Pricing: Starts from $15/ month

    Invideo is an online video maker tool having more than 5000 templates in the application. With more than 6 million downloads and 7 million customers of Invideo, it has brand kits, audio editing, team addition, 40+ fluid animations, and text-to-video conversions.

    Other video editing features of Invideo include text overlay, video capture, video stabilization, collaboration, social sharing, audio tools, brand overlay, media library, video speed controller, split video, merge video, HD resolution, video capture, etc.

    Plans:

    Plans Pricing
    Free Plan $0/month
    Plus Plan $35/month
    Max Plan $60/month
    Generative Plan $120/month

    Vpn and Cyber security products

    VPN acts as a shield that protects us from cyber attacks and helps to surf the Internet Anonymously. This kind of cyber security product enhances the security of software and provides a safe web surfing experience. As a business owner taking care of the safety of software running on the system or the cloud is very important. Hence, don’t miss the great Black Friday deals on this cybersecurity software.

    NordVPN

    Rating: 4.4 / 5
    Pricing: Starts from $11.99/month

    NordVPN is a very popular VPN service provider which provides wire guard protection in VPN and has 5200+ servers across the globe. With a single account in NordVPN, one can use the service on 6 devices. Connect every system in your office with NordVPN and add an extra premium level of security of AES 246-bit encryption. It automatically stops you from web surfing if the connection with the VPN drops.

    Plans:

    Plans Pricing
    Monthly Plan Standard ($12.99/month), Plus (13.99/month), Complete ($14.99/month)
    1-year Plan Standard ($4.59/month), Plus (5.49/month), Complete ($6.49/month)
    2-year Plan Standard ($3.59/month), Plus (4.49/month), Complete ($5.49/month)

    Black Friday deal 70% off NordVPN


    Express VPN

    Rating: 4.5 / 5
    Pricing: Starts from $12.95/month

    Express VPN provides its VPN services with all the essential features and some additional features like VPN split tunnelling. This allows some devices to access the web through VPN and at the same time allows some devices to access the web directly. It has servers in 94 countries and it allows you to switch between the servers as many times as you want. Protect your data from online theft with Express VPN.

    Plans:

    Plans Pricing
    1-month $12.95/month
    6-month $9.99/month
    12-month $8.32/month

    Black Friday deal Up to 6 extra months free!


    PureVPN

    PureVPN provides an outstanding network of international VPN servers and focuses on privacy, security and accessibility. It uses advanced data encryption for the protection of its client’s data and privacy. It is loaded with features like Always-On audit, Constant third-party audit, Logless VPN and Privacy-Centric Service.PureVPN also offers software for streaming devices such as Android TV. It supports several VPN protocols and offers users servers across 139 countries with a live chat support system. It provides High-end security on public WiFi, at hotels, airports and coffee shops etc.

    Black Friday deal Win Up to a $1,000 Gift Card!


    How to Find the Best Black Friday Deals in India 2024?
    Black Friday is just around the corner and stores have started to provide huge discounts. Follow these tips and tricks to get the best Black Friday deals.


    Team Management products

    From big companies to small startups, team management is a very important task to do. Taking care of your employee’s payroll and performing all the cumbersome and time-consuming HR activities is very hectic without any proper software solution. Here is the list of tools to handle all your HR-related work seamlessly.

    HR Partner

    Rating: 4.8 / 5
    Pricing: Pricing depends on the number of employees

    HR Partner is an advanced, interactive, and easy-to-operate management software for HR to carry out their task efficiently. The list of features provided by this software is massive, in short, it caters to every aspect of the work of HR. Employee record management, leave requests and approval, recruitment, and application tracking are some basic services provided by this software. In addition to that, it also provides an employee portal that empowers employees to manage their own records and view other details. Employees can also apply for leave through this portal and see the status of their leave.

    Deal: Black Friday deal 50%OFF for life on all the plans


    Gusto

    Rating: 4.2 / 5
    Pricing: Starts from $40/month

    Ease down the cumbersome process of business management by leveraging the benefits of Gusto. This HR platform offers services from hiring and onboarding to managing payroll and attendance to everything you need to manage your employees. It automatically syncs data to payroll and calculates team hours, holidays, PTO, etc. Integration of popular apps with gusto is easy peasy, so there is no need to fetch data manually.

    Plans:

    Plans Pricing
    Simple $40/month
    Plus $60/month
    Premium $135/month

    Deal: Black Friday deal 25% OFF on Plus plan


    Apploye

    Rating: 4.5 / 5
    Pricing: Starts from $4/user/month

    Apploye is the time-tracking software that your business needs to track the working hour accurately. This software helps to calculate the working hour of the employee working in the office or remotely. It provides a desktop app, web app, mobile app, and even a browser extension and third-party integration to manage and track the time anywhere, anytime. So be updated with the time consumed on the specific project with this powerful software Apploye. Grab the Black Friday deal on Apploye before it ends.

    Plans:

    Plans Pricing
    Monthly Standard ($5/user/month), Elite ($7/user/month)
    Yearly Standard ($2.5/user/month), Elite ($3.5/user/month)

    Deal: Black Friday deal 15% OFF
    Coupon code apploye-15


    Smart Life Products

    Convert your traditional office into a Smart office using the Smart lOT products. Enhance your security by monitoring and tracking anytime and anywhere. This product provides better accessibility and control to entrepreneurs in their offices. Everything is connected to the internet. Grab the Black Friday deal on popular IOT products and make your office smart without giving extra stress on your budget.

    Wireless video doorbell

    Pricing: $74.99

    This is a rechargeable video doorbell that gives a battery backup of months and can monitor your door smartly day and night. Connected with wi-fi, this wireless video doorbell let you know who is behind your door, no matter where you are. It gives a 160-degree view with full-colour night vision to capture everything even in the darkness. It works perfectly fine with Alexa and google assistant, and can record video automatically when it detects any motion outside.

    Deal: Black Black Friday sale Flat 25% OFF

    Security Bundle and IOTA Bundle

    Pricing: Security Bundle – $249
    IOTA Bundle – $289

    This is the bundle of IoT products for businesses, and this bundle is a security bundle and an IOTA bundle. The security bundle includes one security hub, one keypad, 1 adobe cam 2, and two mini door sensors. On the other hand, The IOTA Bundle includes one IOTA, 5 mini door sensors, 1 keyFob Wi-Fi, 4G, and Z-Wave. Both bundles are packed with all the useful products that an office owner needs. Avail of huge Black Friday discounts on these bundles and can also consider purchasing them separately.

    Deal: Black Friday deal 50% OFF on security and IOTA Bundle plus 1-month free professional monitoring


    Electronics products

    There is no need to mention the advantages and necessity of electronic products in offices. Nowadays every piece of information related to the business is stored on electronic devices. Printers, monitors, CPUs, routers, and most importantly laptops are widely used in every business to function with their true potential. Grab the deal on electronic products from the top brands below.

    Apple

    Apple needs no introduction because every business enthusiast is very well aware of this brand. This premium brand offers a variety of products over varieties of categories. The electronic products of this brand are widely used in offices to complete day-to-day office tasks. This brand is also providing a Black Friday offer on its products, so go and grab the deal before it ends.

    Deal: Black Friday deal get an Apple Gift Card up to $200 when you buy an eligible product.* Only at Apple — online, in-store, and in the Apple Store app.

    Dell

    Dell is a technology company that sells electronic products that cater to mid-range customers. It offers products like monitors, CPUs, mouse, laptops, smart locks, data storage devices, and many more. In this Black Friday season sale, Dell has brought huge discounts on laptops, monitors, CPUs, and Mouse. Quickly check out and avail huge Black Friday discounts on Dell’s products because quantity is limited.

    Deal: Save up to $800 with limited-time deals on PCs, monitors & more. Plus, Dell Rewards members receive 2x rewards.

    HP

    HP is a well-known technology company that offers its products at affordable rates and has a huge collection of electronic products. Most businesses trust HP because of its quality products and reasonable prices to attract customers and supply happiness to their life in this Thanksgiving season of Black Friday. HP is giving huge discounts on a massive number of its products. Check out your favourite one before it gets out of stock.

    Deal: Save up to 75% on select DOORBUSTERS. 24 months special financing on purchases of $1,500 or more with the HP Credit Account.


    Best Black Friday 2023 Exclusive SaaS Deals
    Looking for the best Black Friday 2023 deals? Here we have a collection of Top Black Friday 2023 deals on SaaS tools to save you money this year.


    Conclusion

    Black Friday is on 25th November. Don’t think that it’s a one-day sale, it’s more like a season and begins on November 25. Just a few days are left, so start aiming at the merchandise you want to barter this year. You will discover a bunch of markdowns and deals for all commodities.

    From hardware to software, even portable appliances, everything you prefer will be handy here. The celebration will be continued until a week after Cyber Monday. Check to find the deals available for the products, you can also compare it with other online outlets and choose what you think is best for you. Don’t miss this great opportunity.

    FAQ

    What is Black Friday?

    Black Friday is celebrated after thanksgiving when many shop owners give steep discounts on their products.

    What are some of the products entrepreneurs should buy on black Friday?

    CRM products, Smart Life Products, VPN and Antivirus Software and SaaS Products are some of the products that every entrepreneur should look out for during black Friday.

    What are the best deals for SaaS Products?

    The best SaaS products are as follows

    • Zoho
    • Hostinger
    • Appsumo
    • Purevpn
    • Adspyder
    • Simvoly
    • nTask
    • LeadFuze
    • Document360

    When do Black Friday deals start?

    Black Friday Deals start on November 25.

    Where to find all the exclusive Deals?

    Almost all saas companies provide saas deals around Black Friday. You can go to the website of the required tool and check out their deal. Companies also send their customers emails regarding Black Friday deals.
    Moreover, you can check out our article where we have covered all Black Friday deals an entrepreneur would need including Exclusive deals from the companies

    Which is the Best Web Hosting tool?

    The Best Web Hosting Tools are as follows

    • BlueHost
    • Podia
    • LiquidWeb
    • Hostinger
    • GeneratePress
  • Top 10 Customer Support Solutions for Startups for 2020

    We all are familiar with the business mantra, “Customer is King”. But what does it imply? It asserts the importance of customers and their satisfaction for any business.

    When it comes to startups, you need to go the extra mile to win customers and it undeniably starts with strengthening your customer support. So, we have listed some customer service solutions for startups or online support solutions for you to solve any customer support problem.

    Customer Support for Startups
    Customer Service Solutions For Startups

    Customer Support for Startups

    Let’s look into some points that illustrate the significance of customer support:

    1. Customer Loyalty and Repurchase
      Every business wishes for customer loyalty, and the only way to build that is by ensuring customer satisfaction. You can ask your customers to rate your product, and the higher the ratings are, the higher are the chances of repurchase.
      Through this, you can always keep an eye on your customer’s choices, and when their rating starts to fall, it’s an indication that you need to modify your product or customer service for startups.
    2. Standing Out in the Market
      These days, the availability of products or services is not a problem for customers as multiple companies are into similar businesses. In such a case, the only way to win over them is by offering reliable customer support.
      Companies that provide excellent customer support create an environment where a customer feels much more comfortable and safer. This way, customers will not only repurchase your product but promote it as well. As it is said, “A satisfied customer is the best strategy to ace the market”.
    3. Tackling Negative Publicity
      Many times, brands bear the brunt of negative publicity in the market, either spread by their unsatisfied customers or competition. With the help of customer support, a brand can directly reach out to their customers and clear the cloud of negativity that’s been building around them.
      Many players like Pepsi, ICICI Bank, McDonald’s, to name a few, have adopted this method to tackle negative publicity.

    Customer Service Solutions For Startups

    Now let’s explore some amazing customer support solutions that’ll facilitate you to offer a great experience to your customers:

    1.  ProProfs Help Desk

    customer service solutions for startups
    ProProfs Help Desk | Customer Service Solutions For Startups

    It is a subscription-based online software that facilitates ticketing of service requests and helps desk management. It helps businesses to manage customer service requests promptly and proactively. The salient features of this robust tool are:

    • Management of e-mails from a single point so that agents don’t miss any service request.
    • Knowledgebase where customers can find most of the solutions instantly thereby reducing tickets by 80%.
    • Live Chat whereby agents can answer the queries of customers in real-time.
    • Customer Surveys and reports to track the performance of agents and find valuable feedback.

    Price: Starting from $39/user/month.

    2.  Aircall

    customer service solutions for startups
    Aircall | Customer Service Solutions For Startups

    It is a cloud-based phone system that caters to the needs of modern-day businesses. It takes customer support to another level with:

    • Bundle of call features like Virtual call centres, power dialing, call conferencing, call routing, Interactive Voice Response (IVR), extension, business hours, and blacklisting.
    • Integration with CRM and other help desk tools to allow agents to call from the app and have a well-informed conversation with customers.
    • Tracking of agents’ performance and their status in real-time.
    • Scalability to add new teams, workflows, and numbers according to business needs.

    Price: Starting from $30/user/month.

    3.  Sprout Social

    customer support for startups
    Sprout Social | Customer Support For Startups

    It is a comprehensive social media management and social publishing tool. It allows businesses to build strong relationships with customers. Some of its key features are:

    • Gathering of actionable data from various social accounts of the business to create customer-oriented business strategies.
    • Publishing tools to help business in planning, developing, organising, and delivering content on multiple social platforms.
    • All in one inbox to manage all social accounts and enhance the responsiveness of business.
    • Advanced analytics to study data from social platforms and make strategic business decisions.

    Price: Starts at $99/user/month.

    4.  ChurnZero

    customer service for startups
    ChurnZero | Customer Service For Startups

    As the name connotes, ChurnZero is a powerful tool that mitigates customer churn. It helps businesses to comprehend the product usage trends of users and their health to enhance the overall customer experience. Some of the main features of this tool are

    • Command Center that acts as a single point to manage all activities.
    • Integrations with other CRM, communication, and analytics platforms to drive meaningful insights to enhance customer experience.
    • Reporting and analytics tools to find customer statistics on various metrics like churn rate, growth, etc.
    • Receive customer usage trends in real-time.
    • Tools like NPS survey to monitor the health of customers.
    • From onboarding, expansion, engagement to advocacy, customer journey across all verticals can be created and monitored.

    Price: Users can request a quote based on their business needs.

    5.  TeamSupport

    customer service for startups
    Team Support

    It is an all-in-one customer support tool offering functionalities such as ticket management, customer management, reporting, and analytics. It is regarded as one of the best customer support software for startups. Its salient features are:

    • Tracking of customer details and their management.
    • Service ticket generation and management.
    • Product database to allow agents to see the products that customers are using and issues pertaining to them.
    • Shared calendar and internal chat option to enhance team collaboration.
    • Knowledgebase where customers can get answers to their questions 24/7.
    • Reporting on various customer metrics to improve the overall support.

    Price: Starts from $50/user/month.

    6.  ProProfs Chat

    customer support system
    ProProfs Chat

    It is a robust tool that allows businesses to capture quality leads, initiate chat with customers, close sales, and enhance customer support. Some of its amazing features are:

    • Track service requests and initiate live chats to create an excellent customer experience.
    • Integration of Knowledge Base and Help Desk with live chat to empower agents with customer-centric data.
    • Real-time monitoring of activities of visitors.
    • Pre-chat forms to capture quality leads and post-chat forms to gather feedback from users.
    • Integration with Google Analytics to facilitate tracking of PPC campaigns.

    Price: $8/user/month.

    7.  Keap

    best customer support software for startups
    Keap | Best Customer Support Software For Startups

    Keap is a powerful CRM tool that empowers businesses to foster a bond with their customers through superior customer services. Some of its chief features are:

    • Automated greetings, reminders, text, and emails to capture new leads and to sustain a bond with existing customers.
    • All-in-one platform where appointments can be set, leads can be tracked, quotes can be accepted, and invoices can be processed.
    • Automation of marketing and sales.

    Price: $49/user/month.

    8.  Trello

    best customer support software for startups
    Trello

    It is an amazing team collaboration and project management tool that allows businesses to boost their team’s productivity to enhance customer support. Its key features are:

    • Based on cards and boards concept where cards represent tasks.
    • A task can be created, edited, delegated, and monitored using the tools.
    • Powerful integrations with other apps like CRM, help desk, etc. to enhance the team’s productivity.
    • Team members can chat with each other and add attachments in the chats.
    • Automate tasks to enhance efficiency so that agents can focus on offering better customer support.

    Price: Starts at $9.99/user/month.

    9.  Salesforce

    online support solutions
    Salesforce

    It is one of the top-rated and most popular CRM software. It is even the best solution for startups as they can get started with minimal investment and infrastructure. Its major features are:

    • AI-powered personalized solutions that create a gratifying customer experience.
    • Tracking of customer interactions and information.
    • Updated information empowers businesses to make insightful decisions.
    • Automation of marketing and personalization of emails to enhance customer engagement.
    • An Impactful social experience by integrating social platforms with the tool.

    Price: Starting from $25/user/month.

    10.  ConnectWise

    online support solutions
    ConnectWise

    It is a cloud-based CRM tool acting as a centralized platform to track all customer data. With this tool, businesses can create an amazing customer experience. Its chief features are:

    • Deployed on-premise and its ticket encapsulates all interaction with users (email, live chat, phone call).
    • Reporting tools to measure performance on various metrics and enhance customer experience.
    • Monitoring sales activities and prediction of future trends.

    Price: Users can request a quote based on their business needs.

    Customers prefer a clean experience, and businesses can provide this in the best way by integrating customer support tools. Understand your customer base and identify their preferences and zero down on that support tool that meets their needs and aligns with your business. Eventually, the support you extend to your customers defines the growth of your business.

    This article was contributed by Vineet Gupta. Vineet is an online marketer who loves to study Google search algorithms. He has been helping businesses in brand building and improving sales for more than 8 years now. He has also made contributions to various online publications by sharing his experience in the field of SaaS product marketing and UX optimization. In his free time, he likes to play with his Dog, watch Cricket and listen to Luis Fonsi.

    Frequently Asked Questions

    What is live chat support?

    Live chat support allows customers to have text-based conversations with support teams via the web. Using live chat software for startups embedded on the company’s website, customers can send their questions to a person (or sometimes an AI bot) who can quickly reply to them in the same small window.

    What are the best live chat solutions for websites?

    Best Live Chat Software for startups:

    • LiveChat.
    • Pure Chat.
    • JivoChat.
    • Olark.
    • SnapEngage.
    • Userlike.
    • Tidio Chat.
    • Smartsupp.

    What is online customer support services?

    Customer Service is defined as any service that helps customers solve problems. Such a service is usually connected to a business or brand which sells products and offers online support solutions.

    What is the best way to provide customer service?

    Ways to deliver great customer service:

    • Know your product.
    • Maintain a positive attitude.
    • Creatively problem-solve.
    • Respond quickly.
    • Personalize your service.
    • Help customers help themselves.
    • Focus support on the customer.
    • Actively listen.

    What is good customer service examples?

    Good customer service includes remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

    What is a customer support system?

    A customer support system helps an organization to manage customer service requests and interact with the customers to resolve their support tickets. A customer support system is the backbone of your business, and the right help desk software will assist you to position your customer service as a competitive advantage.

    What is the difference between customer support vs customer service?

    The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer. The customer has everything they want, but there’s no other feedback or information that goes into the experience.