Customer Relation Management Tools Archives

Top CRM Tools & Customer Relationship Management Tools for Startups and Businesses in 2025

Customers are an important aspect of any business, and it’s a crucial task to maintain a good customer relationship. Customer Relationship Management (CRM) is a system or software that helps businesses manage and analyze customer interactions and data throughout the customer lifecycle. The goal of CRM is to improve business relationships with customers, help in customer retention, and drive sales growth.

CRM tools are used to store and manage customer data, track customer interactions and interactions, and provide actionable insights to help businesses improve their customer relationships. This can include information about customers’ past purchases, their preferences and behaviors, and any interactions with customer service representatives.

CRM tools can also include tools for automating and streamlining business processes, such as sales forecasting, marketing campaigns, and lead management. By using a CRM system, businesses can more effectively target and personalize their marketing efforts, as well as improve their customer service and support. As CRM is an essential part of any business, here are the top Customer Relationship Management tools for businesses.

5 Best CRM software

The Best Customer Relationship Management (CRM) Tools for Businesses:

Here is the list of top CRM software tools to fulfill various business needs in 2025:

S.No	CRM Software	Key Features	Pricing
1	Zoho CRM Software	Lead management, workflow automation, AI-driven insights	Starts at ₹800/user/month
2	Hubspot CRM	Free CRM, marketing automation, email tracking	Free plan; Paid starts at $20/user/month
3	Salesforce CRM	Highly customizable, AI (Einstein), sales forecasting	Starts at $25/user/month
4	Pipedrive	Sales pipeline visualization, automation, reporting	Starts at $14.90/user/month
5	Creatio CRM	Low-code customization, sales + marketing + service automation	Custom pricing (on request)
6	Freshsales	Built-in phone & email, AI insights, workflow automation	Free plan; Paid starts at ₹999/user/month
7	vCITA	Appointment scheduling, invoicing, client management	Starts at $29/month
8	EngageBay	All-in-one CRM, email marketing, helpdesk	Free plan; Paid starts at $12.74/user/month
9	Zendesk	Customer support, ticketing, omnichannel engagement	Starts at $19/agent/month
10	Apptivo	IT financial management, cost transparency, budgeting	Custom pricing (enterprise)

Zoho CRM Software

Rating	4/5
Mobile Access	Android and iOS
Free Trial	30 Days

Zoho Customer Relationship Management Tools

Zoho CRM is a cloud-based Customer Relationship Management tool, known for empowering organizations with a complete customer relationship lifecycle management solution. It is workable for both small and large businesses. It also comes with a free trial version. This CRM tool is extremely customizable, and smoothly runs with all other apps. The other app features include lead generation and qualification, pipeline analysis, competitive analysis, a single database, offers parent-child relationships between customer accounts and their subsidiaries, creating forms with no coding, uploading forms live instantly, etc.

Pricing Details of Zoho CRM:

There is a free edition and four paid plans, i.e, Standard, Professional, Enterprise, and Ultimate.

Standard	Rs.800/month, billed annually
Professional	Rs.1,400/month, billed annually
Enterprise	Rs.2,400/month, billed annually
Ultimate	Rs.2,600/month, billed annually

Hubspot CRM

Rating	4.4/5
Mobile Access	Android and iOS
Free Trial	14 Days

Hubspot CRM was the winner of the Expert Choice award in 2018, due to its top-class CRM services. It is built as a platform that allows the sales team to get started quickly without making much of changes in their existing workflow.

It is very helpful in creating beautiful contact and company profiles, by keeping a neat organization of every detail from the customer’s communication that has a connection with the company. The features include customizing views, website integration, social media, CRM details, email connections, phone integration, deal and task board, etc.

Pricing Details of HubSpot CRM:

There is a free edition and four paid plans, i.e, Starter, Basic, Professional, and Enterprise.

Starter	$50/month
Basic	$200/month
Professional	$800/month
Enterprise	$2400/month

Salesforce CRM

Rating	4.3/5
Mobile Access	Android and iOS
Free Trial	14-30 days

Salesforce CRM is a cloud-based customer relationship management software platform that helps businesses manage and track customer interactions, sales, and marketing efforts.

The features include account and contact management, lead management, sales forecasting, contact manager, file sharing, campaign influence, calendar, case management, lightning speed solutions, and much more.

The platform also offers a range of customizable tools for customer service, analytics, and collaboration. Salesforce CRM can be used by businesses of all sizes and industries, and it is available in various subscription plans to meet the needs of different organizations.

Pricing Details of Salesforce CRM:

The CRM tool has a Free trial and four paid packages i.e, Lightning Essentials($25/user/month), Lightning Professional ($75/user/month), Lightning Enterprise($150/user/month), and Lightning Unlimited ($300 /user/month).

Lightning Essentials	$25/month
Lightning Professional	$75/month
Lightning Enterprise	$150/month
Lightning Unlimited	$300/month

Pipedrive

Rating	4.2/5
Mobile Access	Android and iOS
Free Trial	30 days

Pipedrive is the winner of the Expert’s Choice Award 2018. It is listed under the top customer relationship management (CRM) tools designed to help businesses manage and track their sales and customer interactions.

The website is built for salespeople and hardcore web app developers. It is a very friendly CRM platform and can be fully mobile-optimized, and can easily integrates its Google Calendar, Google Contacts, and other Google apps.

It offers a range of features such as lead and opportunity management, pipeline visualization, task and calendar management, goal setting, contact history, and integration with other tools such as email and social media.

With Pipedrive, users can create and manage deals, track customer interactions, set reminders and deadlines, and analyze sales performance. It also allows users to customize the CRM system to fit their specific business needs and workflow.

Pricing Details of the Pipedrive CRM Tool:

This tool offers a 14-day free trial and has three best packages, i.e, Essential($9.90/user/month), Advanced ($19.90/user/month), and Professional ($39.90/user/month) when billed annually.

Essential	$9.90/month
Advanced	$19.90/month
Professional	$39.90/month

Creatio CRM

Rating	4.6/5
Mobile Access	Android and iOS
Free Trial	14 days

The Creatio CRM tool is known for being an out-of-the-box customer relationship management (CRM) tool that helps streamline company processes, boost employee productivity, and also to organize CRM data. There are several modules available: Marketing Creatio, Sales Creatio, and Service Creatio, where each module has specialized tools for specific departments.

The features include customer data management, system integration, lead management, time management, sales management tools, communication tools, sales management features, document management compatible with MS Word, knowledge management offline, etc.

Pricing Details of Creatio CRM Software:

The tool offers 14 14-day free trial. And, its pricing plan is divided into three sections: Sales (an end-to-end platform to automate sales processes of any type with no-code), Marketing (a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code), and Service Module (an omnichannel platform to automate customer service workflows of any complexity with no-code). Pricing details for each module are given below:

Sales Module Pricing:

Team	$30/month
Commerce	$35/month
Enterprise	$60/month

Service Module Pricing:

Customer Center	$45/month
Service Enterprise	$60/month

Marketing Pricing Module: Custom Plan

Freshsales

Rating	4.6/5
Mobile Access	Android and iOS
Free Trial	21 days

Freshsales is the winner of the Great User Experience Award 2017. It is listed as a high-quality CRM software tool that is designed for high-velocity teams to keep track of contacts and also solve their inquiries.

It offers a wide range of features, including contact details, communication history, and notes about interactions with customers. It also includes a range of sales and marketing tools, such as lead capture forms, email campaigns, and automated workflows to help businesses manage their sales pipelines and nurture leads.

In addition to its sales and marketing capabilities, Freshsales also offers a range of customer support tools, including a ticketing system and a live chat feature, to help businesses provide timely and efficient support to their customers.

Overall, Freshsales is a comprehensive CRM platform that can help businesses manage and grow their customer relationships by providing a central hub for storing and organizing customer data and communication, as well as a range of tools to support sales, marketing, and customer support efforts.

Pricing Details of Freshsales CRM Software:

The tool offers a free trial for 21 days. Other pricing plans include Growth, Pro, and Enterprise.

Growth	Rs 999/month, billed annually
Pro	Rs 2,799/month, billed annually
Enterprise	Rs 4,999/month, billed annually

vCITA

Rating	4.4/5
Mobile Access	Android and iOS
Free Trial	14 days

vCITA is a customer relationship management (CRM) tool that helps small businesses and freelancers manage their customer interactions and schedule appointments. It is used by professionals such as lawyers, accountants, fitness trainers, photographers, and more. It provides a range of features designed to streamline and automate various aspects of customer management, including appointment scheduling, invoicing, client communication, and task management.

Overall, vCITA is a comprehensive CRM software that can help small businesses automate their customer management processes.

Pricing Details of vCITA CRM Software:

The tool offers a 14-day free trial and has three pricing tools: Essentials ($19/month), Business ($45/month), and Platinum ($75/month).

Essentials	$19/month, billed annually
Business	$45/month, billed annually
Platinum	$75/month, billed annually

EngageBay

Rating	4.6/5
Mobile Access	Android and iOS
Free Trial	For 15 Users

EngageBay is a customer relationship management (CRM) platform that helps businesses manage and organize their customer interactions and data by integrating sales, marketing, and service activities in one place. Its primary purpose is to generate leads and get loyal supporters. The features include sales and marketing automation. contact management, Facebook Ads, analytics, ticket management, email marketing, social media management, live chats, lead generation and nurturing, customer service and support, and analytics and reporting.

Introduction to EngageBay CRM platform

Pricing Details of EngageBay CRM Software:

EngageBay offers a free trial and three paid plans: a basic, growth, and a Pro plan.

Basic	$11.95/month, billed annually
Growth	$45.99/month, billed annually
Pro	$73.59/month, billed annually

Zendesk

Rating	4.3/5
Mobile Access	Android and iOS
Free Trial	14 Days

Zendesk is a customer service-focused CRM designed to make customer support simple and efficient. It offers an advanced ticketing system with automated routing and SLAs, self-service portals where customers can find answers on their own, and AI-powered bots that handle routine queries. Businesses can also use their analytics and customizable dashboards to track performance and gain insights. Plus, Zendesk integrates easily with popular tools like Salesforce, Shopify, and Slack, making it a complete solution for customer support and sales automation.

Pricing of Zendesk CRM Software:

Suite Team	$19/agent/month, billed annually
Suite Growth	$55/agent/month, billed annually
Suite Pro	$115/agent/month, billed annually

Apptivo

Rating	4.4/5
Mobile Access	Web-based (Cloud)
Free Trial	Not Available

Apptio - CRM platform — Apptio – CRM platform

Apptio may not be as well-known as Zoho or Salesforce, but it works just as well and offers users plenty of flexibility at a lower price. It brought together useful apps like Office 365, G Suite, Dropbox, and PayPal in one place, making it easier to manage everything. A free version was available for up to 3 users, while paid plans started from just $8 a month. People could use Apptivo on Mac, Windows, mobile phones, or directly on the web, and 24/7 online support was also provided to help whenever needed.

Pricing of Apptivo CRM Software

Plan	Pricing
Costing Essentials	~$80,040/year for managing up to $25M in IT spend
Costing Standard	~$110,040/year for managing up to $25M in IT spend

Conclusion

Choosing the right CRM software can make a huge difference in how efficiently your business manages customer relationships, sales, and support. Each tool has its strengths; some excel in automation, others in customization or affordability. By understanding your business needs, team size, and budget, you can pick a CRM that not only organizes your customer data but also drives growth, improves customer satisfaction, and saves time. Investing in the right CRM is a strategic move that invests in the long-term success of your business.

FAQs

What is CRM?

CRM stands for “Customer Relationship Management” and refers to all strategies, techniques, tools, and technologies used by enterprises for developing, retaining, and acquiring customers.

What are the best customer relationship management (CRM) software platform in 2025?

The Top-Rated CRM software product for 2025 includes:

Zoho CRM
Hubspot CRM
Salesforce CRM
Pipedrive
Creatio CRM
Freshsales
vCITA
EngageBay

How much does a CRM system cost?

Most CRM tools range from $10 up to hundreds of dollars per user per month. The more expensive plans usually have much more advanced features and increased access to customer support.

What are the 4 pillars of CRM?

Workforce, Strategy, Processes and Technology constitute the four pillars of CRM.

What is a CRM framework?

The customer relationship management framework is the way in which companies manage their customers.

Should I consider a free CRM tool?

If you have a small business with basic customer relationship management needs, a free CRM may be sufficient. However, if you have a larger business with more complex customer relationship management requirements, a paid CRM with more advanced features and support may be a better choice.

What other tools integrate with CRM software?

There are a wide variety of tools that can integrate with CRM software to enhance its functionality and enable businesses to more effectively manage their customer relationships. Some examples of tools that commonly integrate with CRM software include marketing automation, project management, social media, email marketing, financial tools, customer service, and support tools.

August 21, 2025

No-Code Development Platforms for CRM and Customer Support

Customer Relationship Management and Customer Support, while often overlooked, are some of the most important and crucial assets of an online enterprise across SMEs of different scales and domains. While you still need a robust infrastructure and web framework for your business to garner customers and attract visitors, the fact is that you need a good CRM to retain them.

Customer Relationship Management (CRM) software and Customer Support tools are generally used by marketing professionals and sometimes by customer support teams to interact with customers. CRM tools help online enterprises build strong relations with customers and retain them, in turn expanding the business and ensuring customer loyalty.

Although there are various CRM solutions available over the internet, a custom tool that caters to the specific needs of your business would be quite an asset. This is where no-code development tools for CRM and Customer Support come in. Such tools help you build custom CRM and Customer Support Solutions without using code, specifically designed to serve your business. In this article, we compare some of the best No Code Development Tools for CRM and Customer Support, so you can take your pick.

Crisp
Zendesk Sunshine
DronaHQ
Outseta
Attio

Crisp

Pricing	Starts from $25
Rating	4.5/5

Crisp is a no-code multichannel platform that helps connect companies to their customers and offers various integrations, and automation, as well as a chatbot for seamless customer support and interaction. Be it marketing with targeted emails or cross-channel customer support, Crisp encompasses various tasks and helps you convert leads and retain them coherently. You can also manage and organize your database centrally, and monitor contacts’ website activity regularly.

Features

Enrich contact records with social media profiles and real-time notifications, so you are always prepared to communicate with customers.
Chatbots and live chats allow you to interact with and convert leads even when you’re asleep, hence optimizing your work.
With Crisp, you also get to track events and target and filter leads with high conversion chances for high work efficiency.
Centralize your database with a unique customer data platform to identify prospects and engage with them.
Moreover, Crisp also allows users to automatically engage with the website while also segmenting contacts into groups.

Pricing

Pro Plan	Unlimited Plan
$25 per month	$95 per month
4 seats included	20 seats included
Unlimited history, Triggers, Canned Responses, Private Notes, Customization, and other features	Knowledge Base, Status Page, Chat Reminders, Routing/Assign, Automate Campaigns, Analytics, and many useful features

The Basic Plan offers the most basic features such as live chat, mobile apps, and team inbox. In contrast, the Pro and Unlimited plans offer several advanced features including triggers, audio messages, Slack replies, live translations, various integrations, and others.

Zendesk Sunshine

Pricing	Starts from $19
Rating	4.3/5

An open and flexible CRM platform, Zendesk CRM allows organizations to manage and store all their customer data in one place and helps them build better customer experience. While the usual CRM platform adheres to the old ways of viewing the customers with a single dimension, Sunshine helps you look at the complete picture and also offers innovation and scalability.

Features

Zendesk offers a customer-centric architecture along with the ability to identify and segment customers in your business.
With the primary components of Zendesk Sunshine being Unified Profiles, Events, Objects, and Conversations, it offers you a comprehensive insight into the customer experience.
Native to AWS, users can also link Sunshine to Amazon Events Calendar, and stream Zendesk events in real-time.
New data sources for products, orders, and customers can be stored as custom objects and used for insights.
Messages from different channels can be viewed in a unified manner to better interact with the customer and enhance conversion rates.

Pricing

Suite Team	Suite Growth	Suite Professional
Includes all the basic features and costs $49 per agent per month	Offers features such as self- service and automation and costs $79 per agent per month	Offers an advanced suite of collaborative and analytics features and costs $99 per agent per month
Leading ticketing system along with cross- channel messaging	All features included in the Suite Team along with a Self- service portal and AI-powered knowledge base	All features included in the Suite Growth along with conversation routing and community forums
Automated answers along with agent workspace with reporting and analytics	Offers custom ticket layouts along with light access licenses	Offers custom dashboards and private conversation threads
Data storage with robust APIs	SLA management along with multilingual support	Offers voice capabilities along with AWS Events Connector

DronaHQ

Pricing	Starts from $100
Rating	4.4/5

DronaHQ is a low code development platform that helps users build custom tools including CRM and customer support tools without using code. To say that the demands in an Ecommerce dominated industry are quite dynamic would be an understatement. However, with the suite of features that DronaHQ has to offer, users can find the perfect solution. A custom CRM would mean that the workflow from lead to billing would be seamlessly governed by the organization, making it the ultimate tool to look out for.

Features

Custom design with drag-and-drop functionality, statistics, and a multilingual approach makes the tool all the more appealing.
Embed push notifications and screen navigation along with field validations while also integrating with external applications.
You can also connect to Google Sheets and even to your online database through Connectors and APIs.
Seamlessly manage business processes and workflows with instant sign-offs and real-time database updates.
DronaHQ also allows for routine automation with webhook triggers and integrated applications.

Pricing

Starter Plan	Business Plan	Enterprise Plan
$100 per month billed annually	$500 per month billed annually	Custom pricing based on features
Over 25K tasks per month along with 10 published applications	Over 125K tasks per month along with 20 published applications	Unlimited published apps and tasks
5K records along with 20 GB of cloud storage	5K records along with 40 GB of cloud storage	Unlimited records with custom cloud storage
2 admins with 5 connectors	10 admins with 25 connectors	Unlimited admins and connectors

Outseta

Pricing	Starts from $39
Rating	4.8/5

Outseta offers various SaaS services including billing, helpdesk, and authentication; CRM is one of them. With Outseta, you can manage all the tasks from lead conversion to billing and customer interaction in one place, and better interact with your leads. Be it managing sales pipelines or tracking customer engagement, Outseta offers a single unified platform for all operational needs of an early-stage startup.

Features

Seamlessly create and manage records and add custom properties with email and customer support requests.
Manage your sales pipeline with efficient drag-and-drop tools and track your lead’s progress in real-time.
Outseta also allows you to create custom events that correlate with your product and enhance user engagement.
Product engagement insights can be used to track your most proactive leads by billing stage, cohort, and based on other factors.
Outseta also allows users to track their Gmail conversations so as to not lose context when engaging with a customer.

Pricing

Founder Plan	Start-up Plan	Growth Plan
$39 per month	$79 per month	$119 per month
Up to 1,000 contacts	Up to 5,000 contacts	Up to 10,000 contacts
Unlimited members	Unlimited members	Unlimited members
All features included	All features included	All features included

Attio

Pricing	Custom Quote
Rating	4.6/5

Attio is one of the most comprehensive tools when it comes to building other relationship management platforms. With Attio, you can keep your network and team in sync by importing, sorting, and managing contacts, along with building and designing your own workflow. You can also collaborate seamlessly by sharing workflows and contacts in real-time to make the best out of your efforts.

Features

Attio’s automated contact sync automatically imports contacts and updates them whenever there is a new connection.
Smart email sharing and sorting allow users to keep track of important conversations that your team members have.
You can also make use of various integrations effortlessly including Zapier and other tools with Attio’s efficient API.
Manage inbound deals with customizable pipelines and visual investment processes to analyze your portfolio.
Attio offers real-time updates along with iOS and Android applications allowing you to stay connected and deploy quick actions.

Conclusion

Customer Relationship Management and Support are one of the more important aspects of any business, and making use of custom tools to generate and nurture leads is one of its most underrated aspects. The above-listed tools allow you to embed and use custom tools without using code, in a CRM specific to your needs, and hence serve as the ultimate tools for the development of CRM and Customer Support.

FAQs

Why is no-code so popular?

Code-free tools can be helpful for people with no coding knowledge or those who don’t want to learn coding to get their tasks done. Special skills are not required to use the tools. Users can make changes quickly and easily. Development and customization of the apps are convenient.

Does no-code have a future?

Yes, no-code has a future bright future. Code-free platforms are gaining popularity. They can help in cutting down the cost of software development. Users without coding knowledge can develop and customize their apps.

Which are the best no-code tools?

Crisp, Zendesk, DronaHQ, Outseta, and Attio are among the best no-code tools.

What are no-code examples?

DronaHQ, Zendesk, MailChimp, and WordPress are some examples of no-code.

Which are the best no-code tools?

Crisp, Zendesk, DronaHQ, Outseta, and Attio are among the best no-code tools.

What are the disadvantages of no-code?

Limited functionality
Speed and Scalability
Limitations in customizing applications
Security concerns

November 23, 2022

Top 5 Alternatives for Pipedrive CRM and Their Features

In any kind of business, customers are the key to its growth. Without the customers, a business is as good as dead. So for the survival of a business, customer relationship management tools are extremely important. With the rise of online tools and SaaS over the web, it has become a consumer hub of software and online services. This exponential rise in both parties online, the seller and the buyer, have to lead to the rise in demand for Customer relationship management (CRM) tools. One of the most used and popular CRM tools is Pipedrive.

Pipedrive is a Customer Relationship Management Tool that helps users draw their attention to the right leads and sell better. It offers to fill up your sales pipeline with highly convertible leads, track communication and metrics to offer insights into the customer data, and also allows you to integrate with your sales boosting applications to give the best results.

Although Pipedrive is one of the best in business available and has been considered the number 1 user-rated CRM tool, users often look for Pipedrive Alternatives to evaluate all the options. In this article, we will talk about the top 5 CRM tools, which you may deploy as an alternative to Pipedrive. So, let’s get right into it.

Salesforce CRM
HubSpot
Zoho CRM
Insightly CRM
Copper CRM

Salesforce CRM

Salesforce is one of the most sought-after CRM which helps you with marketing, sales, commerce and services. Salesforce helps collect customer data in one place to make precise and more informed decisions. It also helps you by automating trivial and recurring tasks in a more personalized way by sending custom emails for marketing. Salesforce hence delivers an exception and rather personalized experience with excellent customer support 24/7.

Features Offered by Salesforce

Salesforce offers you an all-around view of your customer’s activities, contacts, and communications to better know your customer.
With the help of Opportunity Management, monitor your competitors and products and tag along the information you need to enhance conversion.
Salesforce furnishes you with a mobile application that helps you work even without a desktop, such as log calls and respond to leads.
Track your leads till the deal is closed and make informed decisions based on insights from sales data.
Easily share files among your team members and enable real-time tracking of your content.

Pricing for Salesforce CRM

Essential plan	Professional plan	Enterprise plan	Unlimited plan
Costs $25 per user per month	Costs $75 per user per month	Costs $150 per user per month	Costs $300 per user per month
Offers you accounts and leads management	Offers all features of Essential plan along with lead registration and scoring	Offers all features of Professional plan along with collaborative forecasting and workflow approval automation	Offers all features of Enterprise plan along with 24/7 support

HubSpot

HubSpot is a sales and marketing tool offering all round CRM, with tools and services for best in class marketing tactics. With services in every domain of sales and marketing, HubSpot offers the users free courses, eBooks and guides along with services such as Onboarding, Consulting and those of a Service Provider. Tools offered by HubSpot include Marketing Hub, Sales Hub, Services Hub, and CMS Hub.

Features offered by HubSpot

Offers sales automation, e-Signatures and lead scoring along with email sequences.
HubSpot also offers premium marketing features such as automation, SEO tools, and video hosting.
With HubSpot, users are furnished with an interactive and analytical dashboard, deal pipelines and customizable reports.
HubSpot also offers tools for blog and content creation with SEO, live chat and security monitoring.
Its Service Hub offers Customer Service Automation with multiple ticket pipelines and customer feedback.

Pricing for HubSpot

Software	Starter	Professional	Enterprise
Marketing	Costs $45 per month, and offers tools such as landing pages, email marketing, and ad retargeting	Costs $800 per month and offers marketing automation, SEO recommendations, and custom reports with campaign reporting	Costs $3200 per month and offers services such as team management and advanced reporting with predictive leads
CRM and Sales	Costs $45 per month and comes with customizable sales properties, meeting scheduling, and other basic features	Costs $450 per month and offers sales analytics, custom reporting, eSignature and some personalization features	Costs $1200 per month and offers webhooks, custom objects, scalability, and reporting dashboard
Customer Service	Costs $45 per month and comes with live chats, conversational bots, and simple automation	Costs $360 per month and comes with ticket status and routing, and offers a better customer service with custom reporting and insight dashboard	Costs $1200 per month and helps user manage multiple teams slack integration along with webhooks

Zoho CRM

Zoho CRM is one of the first names that strikes when we talk about an all-round CRM tool. From remotely connecting to customers across different channels, to automating leads and actions required, Zoho has all the features of an effective CRM. With an interactive and insightful dashboard, it helps you monitor sales and business analytics and predicts future developments based on real-time trends and statistics while also furnishing you with a conversational AI. The AI offered by Zoho, named Zia, identifies convertible leads, so they can be more focused on, in turn, generating more revenue.

Features offered by Zoho

Zoho offers Sales and workflow automation for better lead and account management, and avoid repetition.
Predictive sales and Zia voice assistant point out convertible leads and detect anomalies while also suggesting on assignments and workflows.
With Zoho, you get to customize your page layout, views and fields, and add components and subforms.
Reports, statistics, funnels and KPIs based on real-time analysis with Target meters to set and achieve milestones.
Zoho makes project management and team collaboration efficient with tags, chats and groups while also providing data security and compliance.

Pricing for Zoho CRM

Standard Zoho Plan	Professional Zoho Plan	Enterprise Zoho Plan	Ultimate Zoho Plan
Costs INR 720 per user per month, billed annually	Costs INR 1200 per user per month, billed annually	Costs INR 2100 per user per month, billed annually	Costs INR 2300 per user per month, billed annually
Offers all the utilities in the free version along with scoring rules and workflow management	Offers all the utilities in the standard version along with SalesSignals and business blueprint	Offers all the utilities in the professional version along with Zia AI, a command center and a canvas layout	Offers all the utilities in the enterprise version along with advanced Business Intelligence and Zoho Analytics
Offers to build and manage multiple pipelines, send mass emails and customize dashboards	Helps build forms to collect user data, frame validation rules, and manage inventory	Enterprise plan comes with advanced customization, portals for multiple users and, mobile SDK	Advanced features with Zia recommendations on different niche

Insightly CRM

Insightly is a CRM tool that specializes in offering you a unified view of your customers including marketing, sales and project teams. Insightly allows you to connect with your customers on a personal scale, and helps convert your audience into regular consumers. Like most other CRM tools, Insightly assists users in creating customer journeys through marketing, sales, lead conversion, and integration with your email and other applications, with the primary focus on growing your pipeline.

Features Offered by Insightly

Naturally, a CRM’s primary task is to collect and manage customer data. Insightly seamlessly manages data and has it stored in an organized manner.
Insightly helps you come up with campaign ideas to nurture existing leads and welcome new leads simultaneously.
Insightly offers flexibility to tailor the CRM to your specific business needs. Design your own sales processes, lead opportunity and management, and custom fields.
You can also create new fields using custom objects, applications, and fields, without any complications.
Insightly helps you turn deals into projects and set milestones, so you have the perfect opportunity to deliver what you promise and eventually build a brand and earn customers’ trust.

Pricing for Insightly CRM

Plus plan	Professional plan	Enterprise plan
Costs $29 per user per month	Costs $49 per user per month	Costs $99 per user per month
Helps you work from any device and deliver prjects	Offers all features of the plus plan along with lead searching and management	Offers all features of the professional plan along with strengthening customer relationships
Insightly also helps you collaborate with your team with a unified platform for your team members to be on the same page	Offers integrated phone dialer for call analysis and reporting with some extra cost	Offers custom automation with validation rules, fields on objects, and permissions
Offers over 250 business app integrations and web APIs	Along with the integrations, Professional plan offes configurable webhooks	Enterprise plan offers schedulable serverless lambda functions to create and run custom code

Copper CRM

Copper CRM is one that works with Google Workspace, and helps you manage contacts and communications, deals, and files all in one place, so you don’t have to juggle around in your work. Copper allows you to manage multiple tasks such as updating deals, searching for past transactions, and scheduling tasks with Google Calendar, all with the help of Gmail. Moreover, you get custom dashboards and pipelines to help you never miss an opportunity such as a strong lead.

Features Offered by Copper CRM

Schedule your meetings and other tasks with integrated Google Calendar, and never miss them again.
Copper also allows you to customize your slide decks with advanced slide integrations to enrich it with important and useful data.
Leave all the task of finding and updating contact details of leads to Copper. Moreover, make data-driven decision with Data Studio to analyze and visualize data.
Copper also offers multiple resources to grow your business including books, product updates, blogs and others.
Along with other features, Copper offers complete security of your data, track deals through pipelines, and get custom reports and insights into your business.

Pricing for Insightly

Basic plan	Professional plan	Business plan
Costs $25 per user per month when billed annually and $29 when billed monthly	Costs $59 per user per month when billed annually	Costs $119 per user per month when billed annually
Offers a full Google Workspace integration with a limit of 3 users	This plan is more suited for growing businesses needing basic CRM features	This plan is built for scaling businesses and enterprises
Contact enrichment and project management and multiple pipelines	Contact enrichment and automation features such as workflow automation	Contact enrichment and automation features such as workflow automation and unlimited templates and bulk email
Basic reporting and sales forecasting	Various integrations such as HubSpot, Slack, and Zendesk with account configuration	All integrations in the Professional plan with custom embedded integrations along with leaderboard and goal tracking

Conclusion

CRM tools help you to strengthen your relationship with your customers and manage them. Not only that, they also help in identifying sales opportunities by drawing the attention of your customers to your business. Just like Pipedrive, all the alternatives of it are also functioned in a way to increase the sales of your business by dealing and managing the customers.

FAQs

What is a CRM tool?

CRM is also known as customer relationship management is a tool, that helps businesses better organize and access customer data.

What are the Benefits of CRM tools?

Better knowledge of customers
Better segmentation
Better customer retention
Better anticipation of needs
Better and speedier communication
Better protection of data privacy

What are the alternatives to Pipedrive?

Some of the popular alternatives to Pipedrive are:

Salesforce CRM
HubSpot
Zoho CRM
Insightly CRM
Copper CRM

June 15, 2022

Top 5 Zendesk Alternatives

The web is brimming with online enterprises, SaaS intelligence, and consumers of the same. And to be able to sell your product successfully, you need something to be able to stand out from the rest; to give the consumer a reason to choose you over your competitors. Additionally, having good customer service, and being there for your consumers for any and every technical support regarding your service is an added benefit. This is where Zendesk comes in.

What is Zendesk?

Zendesk is essentially a Customer Support Platform, that allows users to connect with consumers on different channels including chat, email or phone. It helps create a space for customers to interact with each other and with you too. It gathers all your interactions with customers in one place, allowing you to create a seamless and productive workflow so that you can offer your consumers a personalized experience and get better feedback. It makes for a win-win situation for both the parties since it offers both customer satisfaction and honest feedback.

Although Zendesk is one of the more popular choices for a Customer Support Platform, users might look for Zendesk alternatives to find tools which best suit their business or sales strategy. Here we offer a list of 5 Zendesk alternatives that you can use to find the perfect fit to your business needs.

Freshdesk
Kayako
LiveAgent
Helpcrunch
Intercom

Freshdesk

Freshdesk is one of the few names which primarily appear in the list of Zendesk Alternatives, and for good reason. It is designed to cater to the needs of business of any size or scale, across any touchpoint, over call, chat or email. Along with automation of workflows, you get to interact with your customers to offer a more personalized experience. Chatbots from Freddy AI are easy to deploy for better engagement with customers to resolve the issues faster. It also has a free trial available with all its basic features to try out, so it can be considered as a zendesk free alternative.

Features Offered by Freshdesk

Freshdesk promotes team collaboration through FreshConnect, shared ownership of tickets along with division of tasks with different kind of tickets.
Freshdesk scans through the inquiries for automated segregation to assign tickets to the agents they belong.
Tickets are also monitored for updates and as soon as there is an update, actions are automatically triggered.
Freshdesk helps you collect customer support data and use it to your advantage and offer the customer a better, more personalized experience.
Freshdesk also allows you to encrypt communication between server and browser with SSL certified security.

Pricing for Freshdesk

Sprout Plan for getting started	Blossom Plan for standard support	Garden Plan for getting efficient	Estate Plan for best performance	Forest Plan for enterprise
Comes free of cost	Costs INR 999 per month per agent when billed annually and INR 1399 when billed monthly	Costs INR 2599 per month per agent when billed annually and INR 3299 when billed monthly	Costs INR 3599 per month per agent when billed annually and INR 4999 when billed monthly	Costs INR 7199 per month per agent when billed annually and INR 8999 when billed monthly
Offers email, social ticketing, and ticket dispatch	Offers all Sprout plan features along with automations, market detection, and collision apps	Offers all Blossom plan features along with time tracking, CSAT surveys, and performance reports	Offers all Garden plan features along with custom roles, reports, and dashboards and portal rebranding	Offers all Estate plan features along with routing, sandbox, audit log, and agent shifts and scripts
Also offers ticket trend and report along with datacenter location	Also offers Help desk report and SLA management	Also offers multilingual knowledge base and custom apps	Also offers customer segments and dynamic ticket forms	Includes many more features such as email bot, article suggester and many more

Kayako

Kayako is a Personal and Connected Customer Service software, that offers support in multiple languages. Kayako offers two kind of services, which are, On-Premise, as a service desk software and Kayako Cloud, for small and medium businesses as a fully integrated help desk. With a live chat software and a context driven customer service, Kayako also offers you shared inbox and a self help knowledge base making it a full-fledged Customer Service Software.

Features Offered by Kayako

Showcase your propensity with visualized customer journeys and unifying their interactions to deliver the best customer support service possible.
Offer live customer support to your audience with the Customer Chat Software for effortless and personal communication.
Integrate with Zapier and other popular applications and platforms and automate tasks with clicks as many as you can count on your fingers.
Kayako offers multichannel conversations to better understand your audience and help them turn into loyal customers.
Let your customer resolve issues without support through self service offered by Kayako with Help Center.

Pricing for Kayako

Inbox plan	Growth plan	Scale plan
Costs $15 per agent per month	Costs $30 per agent per month	Costs $60 per agent per month
Offers live chat and email with basic help center	Offers all features in Inbox plan along with advanced automation and custom views, fields, and reporting	Offers all features in Growth plan with workflow customization and Internal Help Center
Offers a mobile SDK with over 600 Zapier integrations	Offers multiple brands and languages and advanced Help Center	Offers custom security and permissions along with Salesforce integration

LiveAgent

LiveAgent is a robust customer service to stay close to your customers. It offers you various features including real-time customer chat, video calling, tracking and responding to Facebook posts and comments and that of Twitter. Moreover, LiveAgent also flaunts an customizable Interactive Voice Response(IVR) to make things more organized.

Features Offered by LiveAgent

LiveAgent offers users a plethora of integrations including Zoho, Intercom, Stripe, Insightly, and Sendy among various others.
Gather around all your communication channels in one universal inbox and let automation take over the rest of your work.
LiveAgent collects all your communication reports from different social networks and organizes them based on priority, so you can attend to the most important ones firsthand.
LiveAgent also runs time rules in the background with ticket management in the front end. You can also use tags to differentiate between customers.
You also get customizable Contact groups, contact management and fields, internal ticketing, and mass actions.

Pricing for LiveAgent

Free plan	Ticket plan	Ticket and Chat plan	All Inclusive plan
Free account with some limitations	Costs $15 per agent per month and offers a full sized ticketing solution	Costs $29 per agent per month and offers live chat with ticketing	Costs $39 per agent per month and offers all features in one plan
All basic features are included such as ticket history, live chat, call support, and actions on tickets	Offers all features of basic plan with advanced reporting, SLAs and multi brand support	Offers all features of Ticket plan with feedback management and tracking visitors in real-time	Offers all features of Ticket and Chat plan with video calls and call routing
Other features include spam filters, basic reports, mail templates, and satisfaction surveys	Ticket plan allows you to load CRM data along with API and integrations	This plan allows you to send chat invitations to your customers along with satisfaction surveys	Other features include unlimited call storage, audit log and time tracking

Helpcrunch

Helpcrunch is an all in one customer communication platform which helps engage customers automatically, generate leads, and support them 24/7. You can customize live chat to match your branding with agent’s avatar and automated greetings to offer your customers a knowledge base and help desk along with multi channel support on the web and on mobile devices.

Features Offered by Helpcrunch

Helpcrunch offers user live chat in real-time along with email marketing through targeted emails for marketing and advertising campaigns.
With the help of knowledge base, Helpcrunch allows you to create articles for users to assist themselves in self-service.
Interact with your user and provide in-app support with mobile SDKs and applications and give your users the support they deserve.
Send automated messages to keep the users engaged and handle customer requests from multiple channels via Help Desk.
Create your own eye catching popups and integrate with tools that you currently use for higher lead conversion.

Pricing for Helpcrunch

Standard plan	Premium plan	Enterprise plan
Costs $12 per user per month	Costs $20 per user per month	Enterprise plan offers custom pricing depending on your needs
Offers 1 chat widget, 3 auto messages and popups	Offers 5 chat widget, unlimited auto messages and popups	Offers all features in Premium plan with additional features
Offers help desk with knowledge base and full customization	Offers all features in Standard plan with advanced customization	Furnishes the users with a personal onboarding assisstant

Intercom

Intercom is a customer relationship oriented platform that helps you communicate with your audience throughout their journey with conversational experiences. Deploying a conversational approach helps deliver a more personalized experience with the perspective of a user and helps retain loyal customers. Moreover, features such as customizable bots, automated answers, outbound message, and help center articles make assistance of the users, all the more convenient.

Features Offered by Intercom

Intercom offers all kinds of customer services including one on one support, self service, and proactive support.
Keep your customers engaged with tours and messages and carry out multi channel campaigns to optimize your management further.
Intercom offers behavioral data and attributes to segment and personalize messages along with integrations to sync data across your tech stack.
Intercom mobile application offers as much functionality as does the desktop tool, along with insights into the user activity on the application.
Retain more customers with multiple integrations including Slack, Stripe, Square including other tools.

Pricing for Intercom

Start pricing plan	Grow pricing plan	Accelerate pricing plan	Scale pricing plan
Costs $39 per month and is suited for basic chat and messaging	Costs $99 per month and is suited for basic chat and messaging	Costs $499 per month and is suited for automated workflows and reporting	Costs $999 per month and is suited for automated workflows and reporting
Includes onle 1 user and offers live chat	Includes 5 users and offers inbound and outbound emails	Includes 10 members and offers custom bots, team inboxes, and automated assignment rules	Includes 10 members and offers SLA rules, workload management and custom permissions
Additional features include targeted outbound chat, team inbox, and Slack integration	Offers all features in Start plan with conversation rating and HubSpot integration	Offers all features in Grow plan with ticketing workflow and performance reporting	Offers all features in Accelerate plan with SSO and SAML integrations with custom API

Frequently Asked Question – FAQS

What is a customer support platform?

Customer Support Platforms are essentially services you offer to help your customers get the most out of your product and to resolve their problems. It includes things like answering questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.

What are some zendesk free alternatives?

LiveAgent is a good free alternative to Zendesk, but the plan does have some limitations. Alternatively, Freshdesk has a free trial feature you can check out.

What are some best zendesk alternatives available?

Some best Zendesk alternatives are Freshdesk, Kayako, LiveAgent, Helpcrunch, and Intercom to name a few.

Who are some competitors to zendesk?

All the alternatives to Zendesk are their competitors such as Freshdesk, Kayako, LiveAgent, Helpcrunch and Intercom amng others.

January 26, 2021

Tag: Customer Relation Management Tools

Top CRM Tools & Customer Relationship Management Tools for Startups and Businesses in 2025

The Best Customer Relationship Management (CRM) Tools for Businesses:

Zoho CRM Software

Pricing Details of Zoho CRM:

Hubspot CRM

Pricing Details of HubSpot CRM:

Salesforce CRM

Pricing Details of Salesforce CRM:

Pipedrive

Pricing Details of the Pipedrive CRM Tool:

Creatio CRM

Pricing Details of Creatio CRM Software:

Freshsales

Pricing Details of Freshsales CRM Software:

vCITA

Pricing Details of vCITA CRM Software:

EngageBay

Pricing Details of EngageBay CRM Software:

Zendesk

Pricing of Zendesk CRM Software:

Apptivo

Pricing of Apptivo CRM Software

Conclusion

FAQs

What is CRM?

What are the best customer relationship management (CRM) software platform in 2025?

How much does a CRM system cost?

What are the 4 pillars of CRM?

What is a CRM framework?

Should I consider a free CRM tool?

What other tools integrate with CRM software?

No-Code Development Platforms for CRM and Customer Support

Crisp

Features

Pricing

Zendesk Sunshine

Features

Pricing

DronaHQ

Features

Pricing

Outseta

Features

Pricing

Attio

Features

Conclusion

FAQs

Why is no-code so popular?

Does no-code have a future?

Which are the best no-code tools?

What are no-code examples?

Which are the best no-code tools?

What are the disadvantages of no-code?

Top 5 Alternatives for Pipedrive CRM and Their Features

Salesforce CRM

Features Offered by Salesforce

Pricing for Salesforce CRM

HubSpot

Features offered by HubSpot

Pricing for HubSpot

Zoho CRM

Features offered by Zoho

Pricing for Zoho CRM

Insightly CRM

Features Offered by Insightly

Pricing for Insightly CRM

Copper CRM

Features Offered by Copper CRM

Pricing for Insightly

Conclusion

FAQs

What is a CRM tool?

What are the Benefits of CRM tools?

What are the alternatives to Pipedrive?

Top 5 Zendesk Alternatives

What is Zendesk?

Freshdesk

Features Offered by Freshdesk