Tag: customer experience management

Top 10 Mind Mapping Software Tools for Creating Insightful Mind Maps

In business, there are often many complex and exciting concepts that need to be communicated effectively, and it can be challenging to organize all of these ideas into a clear and concise message. This is where mind maps can be incredibly useful. Mind maps are visual diagrams that allow you to capture and organize your thoughts in a non-linear and creative way, making it easier to connect ideas, identify patterns, and communicate complex concepts.

By using a mind map, you can visually map out your ideas and thoughts in a way that makes sense to you, allowing you to see the big picture and all of the details at once. This can be especially helpful when giving a PowerPoint presentation, as it allows you to create a clear and logical structure for your presentation that is easy for your audience to follow.

In simple words, mind maps communicate your convoluted ideas into an easy-to-understand diagram that includes bar charts, pi-charts, colourful & enticing images, infographics, and also adds structural forms, etc.

When it comes to a brainstorming session during proposing any projects, then use mind maps, as they organize your ideas into an understanding and clarify content for your potential clients.

Always utilize user-friendly software when creating mind maps so that you may draw or write anything on the map while presenting such as electronic notebooks. Furthermore, make mind maps on a broad canvas so you have room to write or add whatever.

Notably, real-time collaboration, file attachments, easy presentation, and interaction with other common tools should all be included in your mind maps for a pleasant mind mapping experience. With so many mind mapping software options available, choosing the best one for your needs can be a challenge. In this blog, we will explore some of the top mind mapping software programs available, discussing their features, benefits, and drawbacks, to help you find the best option for your specific needs.

How To Choose The The Best Mind Mapping Software

When selecting the ideal mind mapping software for your needs, there are several factors to take into account. Here are some key considerations to assist you in making an informed decision:

Purpose and Usage: Determine the specific purpose for which you require mind mapping software. Are you using it for personal brainstorming, team collaboration, project management, education, or other purposes? Different software options may offer features and capabilities tailored to specific use cases.
User-Friendliness: Look for software that offers an intuitive interface and easy-to-use controls. It should be simple to navigate, enabling you to quickly create and modify mind maps without a steep learning curve.
Collaboration Features: If you plan to collaborate with others, seek software that supports real-time collaboration, simultaneous editing, and commenting capabilities.
Customization Options: Assess the level of customization available in the software. Can you easily customize colors, styles, fonts, and other visual elements to match your preferences? The ability to personalize mind maps enhances their visual appeal and effectiveness.
Integration and Compatibility: Check if the software integrates with other tools or platforms you frequently use. Seamless integration with popular platforms like Google Drive, Microsoft Office, or project management tools streamlines your workflow and increases productivity.
Exporting and Sharing Options: Consider the flexibility of exporting and sharing your mind maps. Look for software that allows you to export mind maps in various formats such as PDF, image files, or text outlines.
Mobile Accessibility: If you need to work on mind maps from your mobile devices, ensure that the software provides dedicated mobile apps or a responsive web interface.
Pricing and Budget: Evaluate the pricing plans and subscription options offered by the software. Determine if the provided features align with your requirements and if the cost fits within your budget. Many mind mapping software options offer free plans with limited features or trial periods, allowing you to test the software before committing to a paid subscription.
User Reviews and Recommendations: Read reviews, seek recommendations, and explore user feedback to gain insights into the experiences of others who have used the software. This can provide valuable information about the software’s strengths, weaknesses, and overall user satisfaction.

By considering these factors and assessing how well they align with your specific needs, you can make an informed decision and select the best mind mapping software that suits your requirements.

Top Reasons to Use Mind Mapping Software

There are several compelling reasons to utilize mind mapping software as a tool for organizing your thoughts, enhancing creativity, and improving productivity. Here are some of the top reasons to consider:

Visual organization of ideas and information
Facilitates brainstorming and idea generation
Enhances learning and retention
Supports planning and project management
Efficient note-taking and summarization
Enables collaboration and teamwork
Promotes creative problem-solving
Effective for presentations and communication
Cross-platform accessibility and integration
Helps with time and task management

Top 10 Mind Mapping Tools for Creating Insightful Mind Maps

MindGenius
Miro
ClickUp
SmartDraw
Mind Manager
MindMeister
Coggle
LucidChart
Venngage Mind Map Maker
MindMup

MindGenius

Website	www.mindgenius.com
Rating	4.8 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Managing mind mapping, track project status, handle task boards, monitor dependencies, and more

MindGenius is a project management tool that helps users create mind maps for organizing ideas and arguments, as well as problem-solving from analyzed information.

In simple words, this software captures the information and communicates the required data in a piece of presentable manner with the help of visual effects, graphs, and other techniques.

Gael Ltd released Mindgenius mind mapping software in 2008 intending to focus solely on visual mapping tools, that would ease major projects while presenting to clients. MindGenius bestow impactable mind mapping for business, SMEs, educational purposes, which comes in two best versions- MindGenius 2.0 and MindGenius Online.

Features

Built-in template with image library.
Gantt Charts.
Integration with Microsoft windows.
Kanban task review.
Filter, label-out, and highlights keywords.
Hash-out new ideas.
Quickmaps and Timeline reviews.

Pros

Suitable for any links of purposes like educational and Project presentation even for small & medium-sized projects.

Cons

MindGenius does not have a mobile-friendly interface.
Difficult to manage complex projects.

Introduction to MindGenius | Mind Mapping Software

Pricing

Plan	Yearly Price
Free Trial	Free for 14 Days
Subscription	£10 per seat / month (Inc. VAT)
Enterprise	Custom plans

Miro

Website	Miro.com
Rating	4.7 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Remote collaboration, Ideation and Brainstorming, Research and Design, Agile workflows and more

Miro is a popular cloud-based collaboration and whiteboarding platform that offers a robust set of mind mapping tools, making it one of the best options available for individuals and teams looking to create, share, and collaborate on mind maps. Miro is a large collaboration program that combines characteristics of diagramming software, mind mapping apps, and video conferencing tools.

Features

Available of the infinite canvas.
Pre-built templates and widgets.
Easy collaborations.
Hubs for cross-functional work.
Integration with more than 20 applications such as Google Drive, Google Suite, Sketch, etc.
UX research and keeps a track of your insights.

Pros

Miro has multiple features with free versions.

Cons

More simplistic tools.
Lacks in speed pages.
The Exports process of the broads is complex.

Pricing

Miro is categorized into four subscription models, whereby newbies can start from zero prices and enterprises should contact Miro for fixing the price.

Plan	Yearly Price
Free	$0
Starter	$8, Per member/month billed annually
Business	$16, Per member/month billed annually
Enterprise	Custom plans

ClickUp

Website	Clickup.com
Rating	4.7 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	cloud-based collaboration and project management tool

While ClickUp is primarily known as a project management tool, it also offers a range of mind mapping features that can be useful for individuals and teams looking to organize and visualize complex ideas.

ClickUp’s mind mapping feature allows you to create dynamic and interactive mind maps that can be customized with a variety of visual elements, such as colors, icons, images, and shapes. You can also add notes and comments to your mind maps, as well as assign tasks and deadlines to specific items, making it easy to keep track of your progress and stay on top of your work.

ClickUp analyzes your project and proposes in an easy-understanding way through adding more visual context, graphs, structures, roadmaps, etc.

Features

Visualize the structure of your ideas.
Organize big projects into folders.
Customized task timeline.
Drag-and-drop functionality.
Real-time collaborations.
1000+ integrations such as Slack, G Suite, Google Drive, etc.

Pros

Advanced versions of mind maps.
Conversion of nodes into tasks and many more visual features are available.

Cons

Limited features are available for business and enterprise plans.

Pricing

Plan	Yearly Price
Free Forever	$0
Unlimited	$5, Per member/month billed annually
Business	$12, Per member/month billed annually
Business Plus	$19, Per member/month billed annually
Enterprise	Custom plans

Try Clickup For Free

SmartDraw

Website	www.smartdraw.com
Rating	4.1 out of 5
Free Trial	Available
Platforms supported	Web
Best For	Drawing any type of chart or diagram

SmartDraw is a comprehensive diagramming and visualization tool that offers a wide range of features and capabilities. It is designed to help individuals and teams create professional-looking diagrams, charts, and visuals with ease.

With SmartDraw, you can create various types of diagrams, including flowcharts, organizational charts, mind maps, floor plans, network diagrams, and more. The software provides an extensive library of templates, symbols, and shapes that can be easily customized to suit your specific needs.

Besides, Smartdraw is one of the finest mind mapping tools, that comes with advanced formatting features, whereby the user could add, delete or drag any point in the mind map at the time of presenting.

Features:

Intelligent formatting.
Professional results.
Integration with other tools.
Thousand of pre-templates.
CAD-like drawing abilities.
Visio import and export.
Built-in extensions.
Collaboration.

Pros:

Customized formatting.
Easy-to-use.

Cons:

Limited features for the free version.
Cannot flip workflow from horizontal to vertical.

Pricing

Plan	Yearly Price
Individual	$9.95/month, billed annually
Team	$8.25/user/month, billed annually
Site	$2,995 billed annually

Mind Manager

Website	www.mindmanager.com
Rating	4.6 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Information mapping and idea visualization tool

MindManager is a robust and feature-rich mind mapping software that offers a comprehensive set of tools to help individuals and teams organize, visualize, and present their ideas effectively. With MindManager, you can create dynamic and interactive mind maps that allow you to capture, connect, and explore your thoughts and concepts.

It is an easy to use kinda tool, you can include your ideas, comment on things as you wish, and place them where you want. It is mostly like a virtual whiteboard, where you can create things and place them as you prefer.

The positive feature of MindManager is you can progress your projects, set priorities, add resources, fix due dates, and the most wanted dashboard map. A dashboard map merges the data in one place and it can be assessed by everyone who is involved in that project.

Features

Information Views.
Presentation.
Project Planning.
Visual Framework.
Business and Project Tools.
Mobile Mind Mapping.
Microsoft Office and Productivity apps compatibility.
Integration and Sharing Tools.
Information Management and Task Management.
Budgeting and Forecasting.

Pros

User-friendly.
non-obvious solutions.
Good for brainstorming.
Can add pictures and icons to maps.

Cons

Creating charts is tough.
Many adverts are shown.
Maps are not editable from a browser.

Pricing

Plan	Yearly Price
Essentials	$99.00/year
Professional	$179.00/year
Enterprise	Custom Plans

MindMeister

Website	www.mindmeister.com
Rating	4.7 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Manage brainstorming, collaboration, note-taking and project planning

MindMeister is a popular online mind mapping tool that allows users to visually organize their thoughts, ideas, and information. It provides a collaborative platform where individuals or teams can create, edit, and share mind maps in real-time.

This software contains powerful integrations, optimizes your team’s brainstorming, and has web-based collaboration. It contains countless customization options so you can make your program from scratch. It’s an easy-to-use tool.

Features

Fascinating Themes.
Outline Mode.
Collaboration and Sharing
Contains many Styling Options.
Real-time Synchronization
Individual Topic Styling.
Integrations & Embeds.

Pros

Contains lots of templates.
Easy to adopt and use.
Simple controls.

Cons

Integrations are lacking.
depth text editor features should be improved.

Pricing

Plan	Monthly Price
Basic	Free
Personal	$3.49/month
Pro	$5.49/month
Business	$8.49/month

Coggle

Website	Coggle.it
Rating	4.5 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Collaborative mind mapping and flow chart solution

Coggle is a platform designed for collaborative data visualization, specifically for creating mind maps and flow charts that effectively present intricate information, such as processes, algorithms, and systems. The software emphasizes real-time collaboration, enabling multiple users to work together seamlessly.

It is the best web-based mind mapping software and makes sure that you don’t miss any of your user input, as it always makes a sample of it.

Features

Multiple Starting Points.
Secret Diagram Link.
Image Uploads.
Private Diagrams.
Real-Time Collaboration.
Floating Text & Images.
Automatic Change Save.

Pros

Structured Notes.
Information Sharing.
Real-Time Collaboration.
Changes & Reversions.
Interactive Mind Maps.

Cons

Slightly difficult to present and collaborate. And has a limited number of colours.

Pricing

Plan	Monthly Price
Free Forever	$0
Awesome	$5/member/month
Organization	$8/member/month

LucidChart

Website	www.lucidchart.com
Rating	4.5 out of 5
Free Trial	Available
Platforms supported	Web, Android, iPhone/iPad
Best For	Drawing diagrams fast and easy

Lucidchart is a web-based diagramming and visualization tool that allows users to create a wide range of diagrams, including flowcharts, process maps, mind maps, organizational charts, wireframes, and more. It offers a user-friendly interface and collaborative features to enhance productivity and communication within teams.

This tool is best for business use as it’s a diagramming and concepts creator tool. It’s also the best tool for beginners as it’s more affordable, understandable and it’s similar to SmartDraw.

Features

Easy style shapes.
Include links and layers for easy-to-read diagrams.
Create clean diagrams.
Add necessary context.
keyboard shortcuts.

Pros

Export options.
Easy sharing with the edit.
A large list of export diagrams.
Predefined industry standard.

Cons

Missing some common shapes
The interface feels a little dated
Has limited object in free version

Pricing

Plan	Monthly Price
Free	$0
Individual	Starting at $7.95
Team	Starting at $9.00
Enterprise	Custom Plans

Venngage Mind Map Maker

Website	Venngage.com/features/mind-map-maker
Rating	4.7 out of 5
Free Trial	Available
Platforms supported	Web
Best For	Creating mind maps for business strategies, projects, presentations, brainstorms, and more

Venngage Mind Map Maker will enable you to picture your procedures intriguingly with their diagram templates. They have an interesting way of communicating complex information, which is one of the best qualities that make them stand out from other diagramming tools. They provide you with 24-hour backing and a broad range of templates. Venngage is also remembered as an infographic maker and design software.

Features

Custom templates.
Unlimited support.
Privacy controls.
Team sharing and collaboration.
Add multiple pages.
Premium charts, templates, and icons.
100 image uploads.
Unlimited infographics.
Export PDF, PNG, & Hi-Res PNG.
Export interactive PDF.

Pros

Customizable Design Templates.
Cost-Effective.
Support for Sharing Finished Projects.
Branding Features.

Cons

No Downloads to Powerpoint.
Same templates.

Pricing

Plan	Yearly Price
Free	$0
Premium	US $10 /month/user
Business	US $24 /month/user
Enterprise	Starting at US $499 /month for 10+ seats

MindMup

Website	www.mindmup.com
Rating	4.2 out of 5
Free Trial	Available
Platforms supported	Web
Best For	Individual note-taking, collaborative planning, teamwork and classrooms

MindMup is a useful software tool for marketers, providing them with the ability to estimate program expenses, track growth, and structure their storytelling. With MindMup, marketers can easily create and share their maps on social media platforms, calculate costs, incorporate measurements within map nodes, and even create storyboards. The software’s integration with Google Drive allows users to conveniently build their diagrams and access them seamlessly.

Features

Social Media Sharing.
Project Planning & Management.
Real-Time Collaboration.
Organization Administration.
Notes & Attachments.
Storyboards.

Pros

Can work with others by sharing and can change things with the available features. You can create a great program using elements and it’s simple to use.

Cons

Tough to manage longer notes, the connection is not that good, and difficult to drag nodes to a different location to make them stick.

MindMup 2.0 Preview

Pricing

Plan	Yearly Price
Free users	$0
Personal Gold	USD $25 per year
Team Gold	USD $50/year for 10 users, or USD $100/year for 100 users, or USD $150/year for 200 users
Organizational (domain) Gold	USD $100/year for a single authentication domain (all users included)

Conclusion

Mind mapping is the most effective way of capturing your thoughts and expressing them in a diagram to others. To accomplish this, you need the best software that can meet your needs. While there is a plethora of software available in today’s market that can assist you, not all of them will be suitable for you. Therefore, we have compiled a list of top mind mapping tools to help you choose the best one. Explore the options available, experiment with different software, and find the perfect fit that suits your specific needs. Start harnessing the power of mind mapping software today and unleash your creativity and productivity like never before.

FAQ

Which tool is best for mind mapping?

MindGenius, ClickUp, Coggle, SmartDraw, and Mind Manager are some of the best mind mapping tools.

What is the best free mind mapping tool?

Coggle, GitMind, Canva, InfoRapid KnowledgeBase Builder, and Scapple are some of the best free mind mapping tools.

How can I make effective mind maps?

To make effective mind maps:

Start with a central idea or topic.
Use keywords and short phrases.
Use colors, icons, and images for visual appeal.
Create a hierarchical structure with main branches and sub-branches.
Keep the map organized and balanced.
Use arrows and connectors to show relationships.
Keep it concise and avoid clutter.
Review and refine your mind map as needed.
Regularly revisit and update your mind maps.
Experiment with different layouts and styles to find what works best for you.

What makes a great mind mapping tool?

A great mind mapping tool should possess the following qualities:

Intuitive and user-friendly interface
Versatile and customizable features
Seamless collaboration and real-time editing capabilities
Integration with other tools and platforms
Cross-platform accessibility
Efficient exporting and sharing options
Responsive customer support

Can I import existing data or information into mind mapping software?

Some mind mapping tools allow users to import data from other sources such as spreadsheets, documents, or web content, making it easier to incorporate existing information into your mind maps.

Mind mapping software typically allows you to export mind maps in various formats such as PDF, image files, or text outlines. Sharing options may include direct collaboration invites, social media integration, or sharing links.

Is mind mapping software compatible with mobile devices?

Yes, most mind mapping tools provides mobile apps or responsive web interfaces, enabling users to access and work on their mind maps from smartphones and tablets.

May 15, 2023

12 Best Customer Experience Management Software In 2023

In today’s competitive business landscape, providing exceptional customer experiences has become a key differentiator for companies looking to stand out from the crowd. With the rise of digital channels, it’s becoming increasingly important for businesses to leverage technology to manage and improve customer experiences. That’s where Customer Experience Management (CEM) software comes in.

Customer experience management refers to collecting, organizing, and tracking customer feedback (both negative and positive). It is necessary to ensure your customer gets a smooth and flawless experience while using your service. Customer experience management software does this job. Different approaches are adopted depending on the type of customer.

The software that provides tools to handle CEM strategies. By leveraging the data extracted from other software (such as ERP and CRM), CEMS helps paint an overall picture of customers’ purchasing patterns, preferences, feedback, etc.

In this blog, we’ll take a closer look at some of the best CEM software solutions on the market. We’ll explore their features, benefits, and pricing, to help you make an informed decision about which one is right for your business. So, lets dive in to discover the best CEM software to help you deliver exceptional customer experiences.

Why Should You Use Customer Experience Management Tools?

Before researching top customer experience management platforms, you should know about the use cases of CEM tools and when to use them.

CRM Software Market Revenues Worldwide from 2015 to 2025

Assigning Teams or Divisions Focusing on Customer Retention

Allocating resources to perform any task is both time and effort-consuming. So deriving conclusions from customers’ previous experiences helps in achieving the objective of customer retention. CEMS can fulfil this requirement and assist in forming the right team.

Marketing

It’s possible to expand influence on social media platforms using management software.

Word of Mouth Publicity

Seen as one of the oldest publicity mechanisms, satisfied customers can create a ripple effect by encouraging others to use your business’s product or service. One happy user refers you to the other, and the chain continues. CRMS can help you get that satisfied customer.

If you are starting a new business here are some tips for How to Make Customers Loyal?

Popular Customer Experience Management Tools

Freshdesk
Khoros
Totango
Appcues
Yotpo
WalkMe
Zoho CRM Plus
Ask Nicely NPS Software
Userfeel
Bitrix24
Zendesk
Genesys PureCloud

Freshdesk

Website	www.freshworks.com/freshdesk/
Rating	4.5/5
Free Trial	NA
Platforms Supported	Web, Android, iPhone/iPad

Freshdesk is a cloud-based help desk software that provides businesses with a range of tools and solutions to manage customer support inquiries and improve the overall customer experience.

It helps in Customer Experience Management by providing businesses with a cloud-based help desk software that streamlines customer support operations and improves the overall customer experience. With features such as ticket management, collaboration tools, automation, and advanced reporting and analytics, Freshdesk enables businesses to efficiently manage customer inquiries, resolve issues in a timely manner, and track key metrics related to their customer support operations. This helps businesses to identify areas for improvement and make data-driven decisions to improve the overall customer experience, ultimately leading to increased customer satisfaction and loyalty.

Pricing

Plan	Yearly Price
Free	₹0
Growth	₹999/agent/month
Pro	₹3,599/agent/month
Enterprise	₹5,699/agent/month

Try Freshdesk for Free

Khoros

Website	Khoros.com
Rating	4.2/5
Free Trial	NA
Platforms Supported	Web, Android, iPhone/iPad

Khoros (previously Lithium) is a customer engagement platform that provides a range of tools and solutions to help businesses manage their online communities, social media accounts, and customer interactions. The platform is designed to help businesses create more meaningful and personalized customer experiences across a variety of channels, including social media, messaging, and online communities.

It is a solution meant to manage customer interaction via social media while broadening one’s online presence at the same time. A prominent feature of the software is the option to create virtual communities. Apart from this, there are several response/listening solutions, and the users can easily promote their products and services with the help of brand influencers.

Pricing

Not provided by vendor. Please contact Khoros directly for pricing information.

Totango

Website	www.totango.com
Rating	4.0/5
Free Trial	Available
Platforms Supported	Web, iPhone/iPad

Totango is a customer success platform that helps businesses optimize their customer journeys and improve customer retention. The platform uses data and analytics to help businesses understand their customers’ behavior and preferences, and provides insights to help businesses deliver personalized and relevant customer experiences.

The platform, now also available as enterprise-grade software, permits the generation of reports and views from customer data. Some of the parameters used by the software are account management information, product usage statistics, and business context. All of this helps in sending targeted messages to the customers. A notification system named ‘Intercom’ allows the user to get the client status through real-time data. The creation of custom segments can assist in coming up with marketing campaigns and monitoring their performance at the same time.

Pricing

Plan	Yearly Price
Community	Free
Starter	Annual contract starting at $249/month
Growth	Annual contract starting at $1,099/month
Enterprise	Custom Price

Appcues

Website	www.appcues.com
Rating	4.8/5
Free Trial	Available
Platforms Supported	Web, iPhone/iPad

Appcues is a user engagement platform that helps businesses create and deliver personalized in-app experiences. The platform is designed to help businesses improve user retention, increase customer engagement, and drive conversions by delivering relevant and personalized experiences to their users.

A point-and-click editor makes the software popular in the CEM segment. Any user not familiar with the process of ‘onboarding’ can formulate product introductions and welcome messages with minimal effort. The software provides the ability to make ‘product tours’ that bridge the interaction between businesses and prospective buyers using language and name as parameters. The software user has complete control over the product tour. If onboarding is not your cup of tea, use Appcues to break this notion!

In addition, Appcues provides a range of integrations with popular CRM and marketing automation tools, such as Salesforce and HubSpot, to help businesses streamline their user engagement efforts and improve efficiency.

Pricing

Plan	Yearly Price
Essentials	$249/month
Growth	$879/month
Enterprise	Custom Price

Success Story of Observe.AI – Voice AI for Customer Care

With all the buzz about the modern technology with AI and VR that seem to betaking the world by surprise one after another, it has become imperative forcompanies to keep up with these trends and make the most of it. To sufficientlyprovide a solution to this, Akash Singh, Sharath Keshava Narayana,…

StartupTalkyVidhi Punamiya

Yotpo

Website	www.yotpo.com
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web

A content marketing platform developed as a plug-and-play social review app, Yotpo is meant for customer retention and generating new market segments with ease. It helps businesses generate and leverage customer reviews and other user-generated content (UGC) to drive growth and improve customer experiences. The capability of keeping track of each customer who inquires about a good or service or accesses the database is of great use. It aids in usage pattern generation to develop marketing campaigns. Software users can also produce product reviews that assist in sales generation. The application of USP is the capability of capturing user-generated content on Instagram, which helps in user conversion.

Pricing

Plan	Yearly Price
Essential	Free
Growth	Starting at $19/month
Premium	Custom Price

WalkMe

Website	www.walkme.com
Rating	4.4/5
Free Trial	Not Available
Platforms Supported	Web, Android, iPhone/iPad

A customer engagement platform that makes navigating across websites and new software simple, WalkMe is a cloud-based solution rich with features. It includes notification bars and pop-up balloons. First-time visitors to your website can know which actions to prioritize while navigating through this CEM solution. The ‘Shoutouts’ feature of WalkMe notifies visitors about important messages, which helps to promote services and changes.

The platform is designed to help businesses create interactive and engaging experiences that guide users through complex workflows and processes, driving user satisfaction and business outcomes.

Pricing

They offer custom pricing plans. Please contact WalkMe for pricing details.

Zoho CRM Plus

Website	www.zoho.com/crm/crmplus/
Rating	4.4/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Zoho CRM Plus is a customer relationship management (CRM) software suite that provides businesses with a range of tools to manage their customer interactions and improve their overall customer experience. The platform is designed to help businesses streamline their sales, marketing, and customer service processes, and to provide a seamless, personalized experience for their customers across all touchpoints.

It allows you to teach people on the phone, via live chat, email, social media, and even in person to help businesses provide personalized and responsive support to their customers. Also, there is visitor tracking and email – analytics, which you can use to see what your customer is watching. It can help you to close the deal with them.

Pricing

Plan	Monthly Price
Standard	$50/user/month
Professional	$80/user/month
Enterprise	$120/user/month

Try Zoho CRM Plus For Free

Ask Nicely NPS Software

Website	www.asknicely.com/nps-software
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

AskNicely - top customer experience software — AskNicely Homepage

Ask Nicely is a Net Promoter Score (NPS) software platform designed to help businesses measure and improve their customer satisfaction levels. The platform provides businesses with a range of tools to gather customer feedback, analyze the results, and take action to improve their overall customer experience.

It gives you real-time customer feedback based on their experience and purchase. It automatically mails a set of a questionnaire consisting of two questions that the customers can answer quickly. It will help you to understand customer feedback, unsatisfied customers and their problems, online reviews, etc.

Pricing

They offer custom pricing plans. Please contact Ask Nicely for pricing details.

Userfeel

Website	www.userfeel.com
Rating	4.6/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Userfeel is a user testing platform designed to help businesses improve their website and app user experience. The platform allows businesses to gather feedback from real users through video and audio recordings, as well as written feedback.

Consisting of more than 150,000 qualified testers in 40 speaking languages, it is an easy app to test the usability of the websites and apps.

The app gives a great feature which is videos of actual customers expressing their thoughts about your company, from which you can access a lot of feedback.

Pricing

Pay-As-You-Go Plan	Pricing Per Session
60 minute unmoderated with your tester	$30
60 minute moderated with your tester	$60
20 minute unmoderated with Userfeel panel	$60
40 minute unmoderated/moderated with Userfeel panel	$120
60 minute unmoderated/moderated with Userfeel panel	$180

Bitrix24

Website	www.bitrix24.in
Rating	4.1/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Bitrix24 is a customer relationship management (CRM) and project management platform designed to help businesses manage their customer interactions, projects, and workflows. The platform includes a range of tools for communication, collaboration, and automation, making it a popular choice for small and medium-sized businesses.

It is used by 10 million businesses worldwide, it is one of the best apps for free customer experience and customer relationship management platforms.

It is another customer experience management platform that provides unlimited leads, deals, contacts, companies, quotes, invoices, and appointment scheduling. It also comes with email marketing and telephony. It is available in 18 different languages.

Pricing

Plan	Yearly Price
Free	Rs.0
Basic	Rs. 3,490/month
Standard	Rs. 6,990/month
Professional	Rs. 13,990/month

Zendesk

Website	www.zendesk.com
Rating	4.4/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Zendesk is a cloud-based customer service software company that provides a variety of tools and solutions for businesses to manage and improve their customer support operations. Zendesk helps in Customer Experience Management by providing businesses with tools and solutions to improve their customer support operations. It offers multichannel support, efficient ticket management, automation, analytics, and CRM capabilities to ensure that businesses can provide a seamless and effective customer experience. This, in turn, helps businesses to increase customer satisfaction and loyalty, and ultimately drive business growth.

It is used by small dorm rooms to established companies, Zendesk has a name. It builds a help desk, call centre, and live chat software for better customer relationships. It has customers in 160 countries and territories.

Pricing

Plan	Yearly Price
Team	US$ 19/user/month
Growth	US$ 49/user/month
Professional	US$ 99/user/month

Genesys PureCloud

Website	www.genesys.com
Rating	4.3/5
Free Trial	Available
Platforms Supported	Web, Android, iPhone/iPad

Genesys - Best customer experience management platform — Genesys Homepage

Genesys PureCloud is a cloud-based contact center and customer experience solution. It is designed to help businesses of all sizes to manage customer interactions across multiple channels, including voice, email, chat, and social media.

Progressive IT and contact base operations that prefer rapid delivery use Genesys PureCloud. It is an in-one cloud contact centre solution. It provides 24/7 online support. It helps to manage and understand a smooth customer journey through all communication, voice, chat, email and text messages, and more.

The boom in CEM or CMX means more options to choose from. Even though the company’s motto is still “connecting people, process, and technology,” the variety of customer management tools suggests that there is something for every business needs!

How to Setup Call Flows with Genesys PureCloud

Pricing

Plan	Monthly Price
Genesys Cloud CX 1 – Voice	$75 monthly USD
Genesys Cloud CX 2 – Digital	$90 monthly USD
Genesys Cloud CX 2 – Digital + Voice	$110 monthly USD
Genesys Cloud CX 3 – Digital + WEM	$130 monthly USD
Genesys Cloud CX 3 – Digital + WEM + Voice	$150 monthly USD

Conclusion

Statista predicts customer relationship management software will generate $69.13 billion in revenue in 2022. By 2027, the market volume will reach $120.30 billion, representing an annual growth rate of 11.72% (CAGR 2022-2027).

There are many Customer Experience Management (CEM) software solutions available in the market today, each with its own set of features and capabilities. When selecting the best CEM software for your business, it’s important to consider your specific needs and requirements, as well as your budget. The suitable CEM software for your business will improve your and your customers’ relationship. It ensures your customer gets a smooth and flawless experience while using your service. Customer satisfaction and retention are crucial for business growth.

FAQs

What is Customer Experience Management?

Customer experience management (CEM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.

What is the difference between CRM and CEM?

While CEM is about creating the best customer experience, CRM is about managing relationships while focusing on maximizing revenues. CRM is a tool geared to manage and analyze customer information, while CEM is a tool geared to enable and enhance customer interactions.

Why is CEM important?

CEM is important because it blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer-centricity.

Which is the best customer experience management software?

Zoho CRM, Zendesk, WalkMe, Yotpo, and Totango are some of the best customer experience management software.

April 5, 2023

9 Ways To Improve The Activation Rate For Your SaaS
Real money or revenue for a SaaS does not lie in customer acquisition. You might get thousands of users signing up and then ghosting away. A user that does not even use the product can not convert anyway. So, where to lay focus at? Activation rate.

Activation rate is a private metric vital for every SaaS business. Imagine, you have a cap table management tool. A user signs up, goes through the demo, and does not enter a single value in the software. It means the user did not derive any value from the product.

Every marketer should focus on the activation rate to understand how many people use the product. It involves various steps to determine the activation rate. Firstly, let us see what is the activation rate. Then, we will look at some strategies to enhance the activation rate.

Activation Rate For Your SaaS

What is the Activation Rate?
9 Ways to Optimize the Activation Rate
Different Stages of SaaS User

The SaaS customer life cycle can be broken down into three stages – the acquisition, engagement, and retention of your customers.

StartupTalkyRishabh Rathi

What is the Activation Rate?

How To Improve User Activation

Activation rate is a percentage metric that shows how many users use your product. It depends upon a certain milestone, criteria, or checkpoint.

For instance, you sign up for a B2B growth hacking webinar. What is the point if you do not check the emails from the company for confirmation or event details? It clearly shows that you will miss this event.

Similarly, the activation rate focuses on certain milestones to understand if the user is extracting any value from the product. Let us take the example of Trello. It is a project management tool. Activation points could be creating a workspace or adding cards on the board. These checkpoints are unique for every business. You determine the activation milestones of your business by:
1. Understanding different use cases
2. Types of the target audience
3. Identifying minimum steps to achieve the value of the use case
So, you start by understanding the different use cases of your product. This is followed by different personas to address. Finally, you look for milestones that tell if the user achieved value.

Taking forward the Trello example, some use cases could be: setting up a personal workspace, using boards for collaborating teams, using multiple boards to segregate departmental work, etc. Personas could be managers, freelancers, small team owners, founders, etc. So, the activation points become:
1. Setting personal workspace: adding cards, using description/ other fields
2. Collaborating teams: adding people to the board, adding people to cards, adding descriptions and files
3. Streamline departmental work: creating multiple boards, adding people, creating tasks and adding people, adding power-ups
The activation rate directly impacts SaaS growth and revenue. An average activation rate is 20-40% for freemium and free trial products respectively. Below are 10+ ways to optimize the activation rate.

The Ultimate Growth of SaaS and it’s Effects on the Business Market in India

Software as a Service is a gift to the digital world. India has been benefited the most from this service. It helps the market grow to an unlimited extent.

StartupTalkyVibhavari Madki

9 Ways to Optimize the Activation Rate

Ways To Improve Activation Rate

The main aim of the activation rate is to show the product value to the users. Optimization focuses on improving the onboarding process and engaging users. In a nutshell, it involves providing customer support, seamless onboarding, and lifecycle emails.

Interactive Workflows

High Level Architecture Of The Configuration Services In SaaS

Many SaaS brands opt for product demos or self-service demos in case of complex installation or setup. But there are chances that customers might find the product complex and face a lot of friction. These are great for products with limited functionality and features. But if your product has a lot of elements and features, an interactive workflow or concierge onboarding is effective.

The interactive workflow involves navigation through screens that work on trigger-based prompts. It is customizable and scalable. Also, with simple targeting and segmentation, you get away with hiring personnel for onboarding.

Personalization

Personalization For Improving Customer Experience

One time I checked out the HubSpot sales page randomly. The next day, I received an email from their team. They were checking if I needed any products or help to get started. This was relevant, personal, and effective.

Personalization can improve customer experience. They feel connected and engage with the product. For example, a marketing SaaS product could send personalized resources or recommendations based on user activity. You could either deploy heat maps or activity-based triggers to personalize the user experience.

How to Improve Customer Experience for SaaS Businesses? (Best Strategies)

To succeed in the SaaS industry businesses need a well-crafted customer-centric strategy, so here’s a strategy to improve customer experience.

StartupTalkySunita Singh

Dedicated Onboarding Email Series

SaaS Welcome Email Series Flow To Delight New Customers

A dedicated onboarding email series can improve product engagement. You could use this series of emails to welcome users, highlight features, send reminders for trial expiration, and much more. With simple and clear copy, you could communicate the brand story, and USP, get feedback, and set future expectations.

Also, the onboarding emails have a 50% open rate, 86% higher than regular emails. This means you have a much higher chance to motivate and engage users.

Case Studies

SaaS Case Study Examples

Case studies can motivate users to use the product to achieve a desirable result like other users.

What if I told you that Berlin saw an increase of 346% in customers by opting for BigCommerce for setting up their eCommerce store? You would look into what worked for them and employ similar strategies.

Social proof gives the user a picture of what they can achieve with your product.

Live Chat

Live Chat For SaaS Companies

Over 43% of customers prefer live chat over any other customer support channel. It is fast, convenient, and solves queries almost immediately. It gives you a better understanding of user problems and improves conversion and retention.

You just need to have trained people to handle live chat effectively. You can improve live chat support by leveraging canned responses and simple language. Read tips on live chat support to boost customer satisfaction.

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SaaS has transformed major sectors except for one, insurance. Find out How can saas transform the insurance sector and its benefits.

StartupTalkyHarshit Verma

Map Customer Journey

Mapping The Customer Journey

What if you sign up for a product that requires multiple departments to install and operate? You would avoid such a complex product or look for support from the business.

Mapping the customer journey helps you find out loopholes. You should aim at simplifying the onboarding with lesser steps and clear language. You can install heatmaps, estimate journeys, and talk to customers to find loopholes.

Either way, make the product experience effortless and inclusive. Work on the product performance and eliminate any gaps that bug users.

Online Community

How SaaS Companies are Building Successful Online Communities

Many businesses are leveraging the online community to connect and engage with their user. It caters to a specific target audience and aims to provide value by bringing like-minded people together. How does it impact activation?

Firstly, you could use this community to share content that stimulates people to use the product. A specific case study could motivate users to hop on to the product and leverage certain features. Also, addressing specific customer pain points motivates them to use the product.

Provide Checklists

Checklist For SaaS Activation Rate

How many times do you forget a task from your to-do list? Rarely!

In-app checklists help the user to explore different features and improve product engagement. This combined with relevant prompts could boost your activation rate. For instance, a checklist for Gmail is:
1. Adding signature
2. Enable desktop notification
3. Personalize settings
4. Creating labels
A checklist like this keeps the user hooked and increases activation.

What is Customer Engagement?

Customer engagement is all about interactions between your customer and your brand. It is the proof you provide to customers that you value their success.

StartupTalkyRishabh Rathi

How do you Measure the Activation Rate?

Activation Rate Formula

The activation rate is a percent metric showing number of active users. It can be calculated by a simple formula:

Activation Rate= Total number of active users/ Total users X 100

In addition to this, you could look at these activation metrics such as feature adoption and the ratio of the daily active users to monthly active users.

Feature adoption highlights a particular feature used the most by the user. This could help you understand your most-used features. You could hone about these and drive your new users there to maximize activation.

The ratio of the daily active users to monthly active users indicates the difference between the number of users active daily and monthly. Like, there could be scenarios where users used the product for some days or opted for your product only during a specific time of the year. For example, an edTech app will have more users during the examination period. So, by tracking this, you could understand the customer journey and refine personas.

Top 10 Viral Marketing Examples

Check out these top viral marketing campaigns that created a huge sensation on social media and how it tends to reach a larger target audience.

StartupTalkySeema Banerjee

Conclusion

The activation rate can impact your profits. It is not only about tracking metrics but focuses on improving user experience. A poor activation rate indicates a complex product with a lot of friction. It could also mean that users do not see a clear purpose for using the product. Activation optimization increases the business revenue as well as the total number of loyal customers.
September 9, 2022
The Future Of D2C Industry – Trends Lean Towards Data Analytics and Research

The article is contributed by Shashank Jain, Co-founder, Strawfit (Bourgeon Foods LLP)

Owing to a decade of technological advancement and the last few years of the pandemic, there has been a fundamental change in the way businesses and customers engage with each other. After the jolt that the traditional retail sector faced, there’s a rise in India’s currently growing direct-to-consumer phase, with D2C brands thriving as online channels have become the go-to destinations for almost every consumer. For those still struggling with the concept, Direct-to-Consumer, or D2C, is an emerging business model of a customised shopping experience where the product is provided directly to the customer by a business, bypassing any sort of middleman in between, hence being cost-efficient.

With an estimated 700-800 D2C brands valued at over USD 100 billion by 2025, India is expected to be a hotspot for startups. A plethora of emerging service providers in India indicates the total addressable D2C market growth by over 15 times from 2015 to 2025. According to research by Statista, this total addressable market was valued at 33.1 billion U.S. dollars in 2020, which by 2025 was forecasted to grow almost threefold, making India a hotspot for startups. Currently, the segments that are growing at an ever-increasing speed in the Indian D2C market include consumer electronics and FMCG, with an expected worth of USD 43.2 billion and USD 30.8 billion, respectively, by 2025.

The popularity of the D2C industry is booming and will continue to expand. To increase buyer-seller interaction, making purchasing more engaging, pleasurable, and long-term, brands in this space leverage certain market trends.

Some of these trends that we recommend entrepreneurs in their operations are:

● Sustainable Manufacturing: Consumers are increasingly sceptical of brands that generate revenue through unethical business practices. Brands that are transparent about their business practices, from sourcing raw materials to manufacturing and supplying, generate more goodwill. Transparency creates trust, and people are more likely to buy from brands they trust. Brands that fail to build sustainability into their business models risk becoming less relevant to this new generation of consumers.

● Data Analytics: Until recently, brands had little access to customer data beyond surveys or third-party data. D2C enables brands to understand customers and their demands like never before, thanks to their continual personal connection with their customers through their experiences or surveys. Brands have realised that customer data is a powerful instrument that, when combined with analytics and technology, can be utilised to provide personalised experiences for customers.

How Can D2C Brands Use Data to Grow E-commerce Sales?

Here is an insight into how D2C brands can use data in e-commerce for the understanding of the target market to increase their E-commerce sales.

StartupTalkyPreeti Karna

● Leveraging Social Media: Social networking is a strong tool for new businesses. Platforms like Facebook, Instagram, and Twitter can assist you in reaching an untapped worldwide audience and assist in developing a brand image in the market with existing competitors. Influencers have a strong and tailored hold on specific audiences, making them one of the newest and most powerful marketing tools. A product like a milk flavouring straw for kids, for example, can’t be directly promoted to them and is instead marketed to mommy bloggers and health bloggers. More than just following these trends, it takes a lot of work to create a solid revenue model for your business. Running a business at any stage of development is not easy. For this, it is essential to have proper planning. Here are some of the key takeaways that we believe can help these entrepreneurs make more informed decisions and develop more refined products, especially in the early stages of a business.

How Are d2c Brands Leveraging Social Media to Boost Digital Presence?

Social media is a great way to grow your brand. Here’s how D2C brands are leveraging social media to boost their digital presence.

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● Bring forward a solution: Consumers are smart these days, searching for products that solve their current problems. The most common reason for a startup’s failure is a lack of market demand. You have a market need if your product solves an unpleasant, common, and repeatable problem for a large number of people. If not, then it can be easily overlooked by the customers.

● Focus on the product: The product you create is what makes up the face value of your brand and it’s a crucial task to make your product stand out in the market. Your main focus should be to at least give your product a competitive edge over the current competitors, so it seems like a convenient and better choice.

● Detailed Research: Before starting a business, thorough market research is essential. You have to research current trends, learn about the product, and understand its potential market and what your customers need. It also allows you to visualise your competition by telling you what other products and services like yours are available, customer reactions to them, their prices; etc.

● Financial Modelling: Managing monetary resources can be a tricky part that needs close attention. It is essential to have a well-developed financial model. From funding operations to having precise financial projections for the next few years, having a robust financial model is crucial for a business to grow. Don’t mind taking professional guidance to help you out with these things to avoid any major setback to your business.

● Keep trying and learning: Starting a business requires being inspired, motivated and willing to take risks. While every successful entrepreneur makes many mistakes, that doesn’t stop them from experimenting with their concepts and learning from their own and others’ mistakes. With that said, care also needs to be taken so that there is no undue waste of resources due to this experimenting.

Conclusion

With more people choosing to be independent buyers due to fading technological barriers, we believe that D2C is here to stay. It is an exciting time for entrepreneurs in the country to enter the market, especially with the boom in the startup culture. The times demand that entrepreneurs rethink how they interact with customers and their relationships with them. If played well, D2C can be the most powerful weapon a retail-based entrepreneur can hold.

June 7, 2022
How to Improve Customer Experience for SaaS Businesses? (Best Strategies)
Interaction between a customer and a brand at different stages of the customer’s journey impacts the customer’s perception of the product and services. Positive interaction strengthens the connection and enriches the customer’s experience (CX) throughout all aspects of the product consumption journey, including browsing websites, enquiring about products, purchasing products, post-purchase communications, etc. Hassle-free and convenient business transactions keep customers engaged and drive their loyalty to a brand.

The personalized experience of the product enhances the credibility of a brand and brings out the brand from a shop for a shop. Let us see how SaaS companies can enhance customer’s experience and drive revenue growth:

What is Customer Experience?
Why do SaaS companies need to Improve Customer Experience?
How to Improve Customer experience strategy for SaaS Business?

What is Customer Experience?

SaaS products and services work on subscription-based pricing and that can be altered anytime with the myriad number of SaaS products available in the digital market. Customer acquisition and customer engagement are their prime concerns and to get an edge in the market, they are dependent on customers’ responses about the SaaS products.

Effective customer experience strategy is well-crafted planning of business goals and organizing the itinerary to reach that goal. Online customers relationship play a crucial role in keeping customers engaged with the SaaS product and a brand, in a highly competitive SaaS market.

Advanced UX, easy interface, real-time chatbot conversations, engaging emails, customer feedback, review, YouTube videos, etc are various means to increase interaction between the brand and the customers. It also helps businesses to get data insights about the sensory and behavioural responses of different types of customers to further improve communication with the targeted customers.

Why do SaaS companies need to Improve Customer Experience?

SaaS businesses are undergoing many transformation phases due to the increased use of cloud computing, AI, advanced data management tools, remote working, agile infrastructure, on-demand resource availability, and many more local/global reasons. SaaS businesses run on subscription services so customer satisfaction at every consumption touchpoint delivers a stand-out result and ensures product-led growth.

Maintaining customer retention for a long time is extra pressure apart from increasing new customer in-flow for a brand. The end user’s experience is essential to maintaining a long-term relationship and improving business output.

Why Should You Improve Customer Experience

How to Improve Customer experience strategy for SaaS Business?

Improve Customer Onboarding Experience

User onboarding is the beginning stage of a customer’s interaction with a SaaS product. The customers should be well acquainted with the accessibility of website navigations, image representation, easy interface, purchasing convenience, and smooth check-out functions. Easy onboarding can include:
- Free Sign-up and product trials to gain audiences’ trust for paving the way for long-term relationships.
- Complete walkthrough, knowledge base, support, FAQs, and guidelines to provide comprehensive knowledge about the product and simplify the process.
- Consistent customer support through support and knowledge base articles to help them to reach easy and quick solutions. Quick resolution of Help Desk queries enhances customer experiences and builds the product’s credibility.
Increase UX Investment

Your website is the face of your business and the main communication channel for showcasing your product and crafting your digital customer journey. Slow-running websites, abrupt navigation, poor image quality, and complicated language are all major pain points for customers and cause frustrations at every stage of the customer’s journey. Even a few seconds wait period for a website to upload causes 70% give up of visitors and the business loses its brand loyalty too.

Poor digital customer experience can lead you to lose traffic to competitors and it can ultimately impact the company’s growth and revenue. 85% of buyers do online shopping because of the great customer experience they get through product pages.

Focus on Customer Feedback and Reviews

Unbiased and honest posts have more capability to drive traffic and then convert it into potential buyers. People adopt which is devoid of the banner and listen more to genuine comments. Customers’ feedback, reviews, surveys, and questionnaire are considered more trustworthy because they are coming directly from customers’ mouths.

According to a market survey, 85% of people trust customer reviews before online purchasing. This way a brand engages customers and promotes its product more efficiently and authentically. Approximately 75% of brands agree that their customers are their brand promoters.

Customers’ feedbacks and ratings identify valuable insights about product quality, shortcomings, encountered issues, expectations, satisfaction, recommendations, and customers’ perception of the product.

In a fiercely competitive market of SaaS businesses, lead generation and customer acquisition are substantial parts of product growth. The constant customer engagement leads to secure and long-term relationships, which eventually turned into customer loyalty.

Get the opinion of customers through feedback, survey forms, emails, chats, and social media, and ask them to respond quickly. Positive feedbacks and recommendations promote your product through word-of-mouth marketing free of cost.

Average people are more trustworthy because they are promoting your brand for the value they got in return and not for the marketing.

Cross-Departmental Collaboration

Effective customer experience strategy is the well-crafted planning of business goals and organizing the itinerary to reach that goal. Your business goal and marketing goal should be aligned and the marketing goal should work as a complementary to achieve the business goal. Less coordination between different teams hinders smooth business functioning and frustrates your customers due to time lagging in response to the request.

Customer experience should be intelligent, personalized, relevant, and insightful across customers, marketing, communication, sales, and service teams. Develop a smooth business transition to bridge the gaps between customers and multiple departments to create better customer experiences.

Track and Measure Customer’s Experiences

Subscription-based product is highly volatile in nature and can be replaced anytime with alternates. Current customer trends, purchasing behaviours, expectations, and demands, are needed to be tracked and examined to focus on target customers.

Map your customers’ journey; research customers’ profiles, and collect data from social media about their choices, interests, gender, age group, and preferences to track the latest trends. Identify whom you are talking with? Create a persona of your audience and then target them selectively.

Introduce chatbots to get personalized with customers and to address accurately what they are looking for. Determine the common stage where you can connect with your customers. Twitter, LinkedIn, and Pinterest might be the best channels for connecting with target audiences for SaaS-based products.

Personalized email marketing collects insights such as niche interest, buying intent, and behavioural patterns and helps in anticipating the future needs of the customers.

Some SaaS companies personalized their websites for new or existing customers. Big data analytics and machine learning bring out the customers’ insights and their predictive behaviours which help to segment customers based on their preferences and needs. Delivering individualized content and targeted emails strengthens the relationship between businesses and consumers. It enriches customer experiences and increases brand credibility in a volatile SaaS market.

Make a Mobile-friendly Interface

Make your interface mobile-friendly as 90 out of 100 customers access web pages, social media, and emails on mobile. Customers can get weekend offers, festive offers, and timely coupon notifications anytime, anywhere with the portable mobile device.

According to a recent survey, 82% of users are primarily engaged with smartphones, while 63% of users use computers. Effective customer experience is to meet customers where they are and mobile device is accessible almost everywhere.

Incorporating the Latest Tools and Technologies

Using the right tools and technologies is an integral part of an enhanced digital customer experience. Live chat, FAQ page, Chatbot, and Helpdesk enable customer support to automate resolution quickly and enhance customer experience. Big Data analytics, AI, and Machine Learning techniques collect valuable insights and create a customer-centric user experience for individual users.

Promote Omni Channel marketing

With constantly changing consumer habits, it is crucial for the business to connect with customers through multiple channels. However, maintaining consistency all along and seamless communication at various media channels (omnichannel support) is quite a tedious job.

70% of consumers expect the same representative or same product copy in every channel. A mobile app, social media, chat, email, and web page are all part of omnichannel marketing. Create an omnichannel support strategy by optimizing user engagement across web, mobile, social media, and live chats.

How to Reduce Customer Churn Rate: 5 Proven Strategies

A churn is a user or revenue loss in a given period. If you don’t want to lose your customers, follow these strategies to reduce the churn rate.

StartupTalkySunita Singh

Conclusion

A perfect customer-centric strategy comprises a well-thought-out plan to increase positive customer experiences at all stages of the customer’s journey and measures the customer’s perception of the company, product, and brand.

To create an excellent SaaS customer experience, nurture your relationship with your customers by understanding their behaviours and expectation and provide a comprehensive customer experience platform from onboarding to feedback collection.

An average user can be turned into a brand ambassador from his role as a fan or a contributor.

FAQs

What is the SaaS customer experience?

SaaS customer experience is keeping your customer engaged with your SaaS product.

What are customer experience strategies?

Customer experience strategies are a strategy that you plan to provide the customer throughout the customer journey by providing the best experience at every stage.
June 4, 2022

Sprinklr – Enabling Businesses To Keep Their Customers Happy

Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Sprinklr.

Sprinklr must be certainly familiar to anybody with even a basic understanding of the marketing technology sector. It is an international behemoth that offers a plethora of services that competes with HubSpot.

It’s a complicated, powerful technology that lets businesses control the customer experience from beginning to end. However, like with other technologies, there are numerous phrases surrounding it, let’s look into them.

Consumer experience is the aggregate of a consumer’s logical, emotive, perceptual, and behavioural responses at all phases of the shopping experience, including pre-buy, purchasing, and consuming.

Some firms divide the consumer experience between social and online contacts, whereas others describe the consumer experience as human engagement, such as face-to-face retail service or over-the-phone customer care.

Sprinklr is a Software as a service customer experience management platform located in New York City. Sprinklr provides a business application that enables all the front consumer-facing departments, from marketing to customer care, to cooperate across different parts of the organization and engage through digital media. Advertising, modern marketing, modern care, modern research, developer portal, and core platform, are among some of the company’s products.

Sprinklr – Company Highlights

Startup Name	Sprinklr
Industry	Customer experience management
Headquarter	New York, United States
Founders	Ragy Thomas
Founded	September 2009
Key People	Ragy Thomas, CEO & Founder
Areas Served	Worldwide
Website	www.sprinklr.com

About Sprinklr, and How it Works?
Sprinklr – Industry
Sprinklr – Name, Logo, and Tagline
Sprinklr – Founders
Sprinklr – Startup Story
Sprinklr – Vision, and Mission
Sprinklr – Business Model, and Revenue Model
Sprinklr – Funding, and Investors
Sprinklr – Acquisitions
Sprinklr – Competitors
Sprinklr – Future Plans

About Sprinklr, and How it Works?

Sprinklr is a SaaS software company headquartered in New York, that provides a customer experience management platform. Sprinklr is the firm’s technology, which integrates apps for content management, social media marketing, customer service, collaboration, social advertising, social media monitoring, employee advocacy, and social media research.

It is a widely used platform for marketing, advertising, research, and other purposes by many big corporations. The technology, which is categorised into 5 sections, is a SaaS software with variable dashboards:

Modern Marketing: A content management system that enables organisations to provide the correct material to their consumers at the right time, as well as a variety of other features such as Digital Asset Management (DAM), Workflow Automation, Content Analysis, and more.

Modern Engagement: A social media management system that incorporates Publishing and Engagement, Community Management, Distributed Engagement, and more, that helps organisations to manage social media across 35 channels.

Modern Research: A research technology that lets firms assess brand equity measures such as brand recognition, user happiness in real time, product perception, and customer loyalty. Product Insights, Benchmarking, Visual Insights, and more features are included. This is where social listening may be done.

Modern Care: It is a customer service solution that enables companies to use Artificial Intelligence technology to deliver high-volume customer assistance. Peer care, brand care, self-care, and other topics are covered.

Modern Advertising: A customer engagement system that includes features including an ad manager and composer, a targeting audience manager, a creative library, campaign execution and optimization, paid/owned/earned analytics, and more. Sprinklr claims that it enables accurate and tailored advertising efforts as well as the highest return on investment.

Sprinklr’s artificial intelligence deep machine learning algorithms are organised into eight tiers. These layers collect and convert all forms of unstructured data from over 30 channels into actionable structured insights, giving organisations a unified platform to manage customer experience at scale.

The architecture of Sprinklr enforces consistent abstraction and allows users to construct reusable pipeline components for each stage of the machine learning lifecycle, including data collecting, data transformation, model training, model inferences, and machine learning operations.

Sprinklr – Industry

In 2021, the SaaS customer management market grew 14.14 percent year over year, and the industry is predicted to grow by $44.17 billion by the year 2025. The market is divided by end-users (retail, manufacturing, BFSI, telecom and IT, and others), as well as region (Europe, North America, APAC, South America, and MEA).

During the projection timeframe, America will offer the most development potential in the Software as a service customer relationship management market. According to the study, the region will account for 52% of worldwide industry growth and will come to lead the industry by 2025.

The expansion of the regional market may be ascribed to factors such as business adoption of public cloud services and the rising need for customer data analysis. Furthermore, the growing number of businesses in industries like BFSI, telecom and IT, healthcare, retail, and other end-users would enhance the market of the Software as a service customer service management market globally.

The increased usage of cloud-based products is driving the Software as a service customer relationship management industry. Accessibility, dependability, and high-source availability are all advantages of cloud computing. These advantages are prompting businesses all around the world to adopt cloud-based applications.

The usage of SaaS applications such as CRM, HRM, sales management, and financial management is predicted to rise throughout the projection period, thanks to increased expenditures on cloud-computing methods.

Sprinklr – Name, Logo, and Tagline

The name of the firm was inspired by the concept of a brand gently watering its social media presence.

Sprinklr Logo

Sprinklr’s tagline says, “The world’s leading digital-first, proactive customer experience solution.”

Sprinklr – Founders

Ragy Thomas, a technology marketing professional who formerly worked for email marketing firm Bigfoot International, established Sprinklr in September 2009. Thomas started the firm with his own money, running the server out of his own house’s basement.

Ragy Thomas

Ragy Thomas is an American entrepreneur and executive renowned for creating and leading the customer relationship management platform, Sprinklr. He formerly served as president of Epsilon Interactive, which is now owned by Publicis, and created the email marketing firm Bigfoot Interactive.

Sprinklr – Startup Story

Sprinklr was founded on September 24, 2009, in the guest bedroom of the founder and CEO Ragy Thomas’ home in New Jersey, and formally debuted with its first user on January 15, 2010. Dell, Cisco, Microsoft, and Nike were among the first to register for the groundbreaking new platform. They had all been enthralled by Sprinklr’s idea of a Unified Front Office (UFO), as well as the company’s enterprise-class security, privacy, and governance.

Cut to twelve years later, all of those old consumers are still Sprinklr’s clients, and Ragy is still the CEO. Ragy has assembled an experienced management team over the past, including leaders from BazaarVoice, Cisco, Salesforce, Microsoft, Procter & Gamble, the White House, and BMC.

Sprinklr is a speedily growing Software as a service company with five products that cover all front-office tasks (Advertising, Marketing, Research, Engagement, and Care) on a unified cloud with a single customer Id.

Sprinklr has twenty-two locations in fifteen countries and works with more than a thousand global companies, including many top giants like McDonald’s, Allstate, Microsoft, NASA, Verizon, Philips, Nike, Samsung, Santander, Procter & Gamble, and Shell.

Sprinklr – Vision, and Mission

Sprinklr’s mission statement is “To enable every organization on the planet to make their customers happier.”

Sprinklr’s vision statement, “To be the world’s most loved enterprise software company, ever.”

Sprinklr – Business Model, and Revenue Model

Sprinklr’s system is based on a single framework specifically for handling CXM data, allowing for a wide range of client use cases.

Customer Segment

Sprinklr operates on a mainstream market business model, with no major client segmentation. The company’s services are aimed at businesses of all sizes and areas.

Value Proposition

Risk reduction, convenience, and brand/status are the 3 important value propositions offered by Sprinklr.

Customers benefit from the company’s convenience by making their lives easier. Its software platform is a full-featured end-to-end platform that integrates owned, paid, and earned media.

By establishing strong security requirements, the organisation lowers risk. Because of its successes, the corporation has developed a strong reputation. It connects over 4 billion people and serves more than 150 countries. Over 1,200 companies are served, including:

Four of the top five banks in the United States.
Over half of the Fortune 50 companies.
Five of the top eight insurance firms in the United States.
Nine of the top fifteen global IT firms.
Four of the top seven hospitality corporations are located in the United States.

Channels

Sprinklr’s direct sales staff is their primary channel. The firm advertises its services on its social media sites, website, and at seminars, webinars, and conferences.

Cost Structure

Sprinklr’s architecture is value-driven, to provide a premium position through extensive personal attention and regular service improvements.

Cost of services, a variable item, is most likely the main cost driver. Other key cost drivers include customer support/operations, and sales/marketing both of which are fixed expenses.

Sprinklr has a single income stream: revenue from the sale of its services and products to clients.

Sprinklr – Funding, and Investors

Date	Round	Amount	Lead Investors
Sep 9, 2020	Private Equity Round	$200M	Hellman & Friedman
Jun 23, 2017	Secondary Market	–	–
Jul 20, 2016	Series F	$105M	Temasek Holdings
Mar 31, 2015	Series E	$46M	Battery Ventures, ICONIQ Capital, Intel Capital
Apr 29, 2014	Series D	$40M	ICONIQ Capital
Nov 5, 2013	Series C	$18M	Battery Ventures, Intel Capital
Feb 5, 2013	Series B	$15M	Battery Ventures
Mar 7, 2012	Series A	$5M	Battery Ventures

Sprinklr – Acquisitions

Acquiree Name	About Acquiree	Date	Amount
Nanigans	Nanigans provides advertising automation software that powers the in-house performance marketing teams.	Dec 3, 2019	–
Little Bird	Little Bird analyzes social data to deliver insights for smarter enterprise marketing.	Nov 17, 2016	–
postano.com	Postano is a real-time, visual marketing platform that finds and curates the best social fan content	Feb 20, 2016	–
Booshaka	Bookshaka helps marketers leverage customer data to increase sales and engagement.	Nov 2, 2015	–
newBrandAnalytics	newBrandAnalytics offers social BI solutions that deliver consumer intelligence and competitive insights for the hospitality sector.	Jun 2, 2015	–
Scup	Scup is a social media monitoring platform that helps companies take consumer experience through products with multiple acting fronts.	Apr 30, 2015	–
Get Satisfaction	Get Satisfaction is a community platform that fosters online conversations about a company’s products and services.	Apr 8, 2015	–
Pluck	Pluck provides social media software for companies that create communities around their existing web properties.	Mar 4, 2015	–
Branderati	BRANDERATI’s mission is to help brands identify the most passionate “advocate influencers”	Sep 3, 2014	–
TBG Digital	TBG Digital, a Facebook ad optimization platform, enable social network advertisers to monitor and optimize global scale campaigns.	Aug 14, 2014	–

Sprinklr – Competitors

Sprinklr’s main competitors are :

Hootsuite.
Brandwatch.
Salesforce.
Adobe.
Socialbakers.
Microsoft.
Khoros.
Oracle.

Sprinklr – Future Plans

Sprinklr, a software firm located in the United States, plans to construct a development centre in Hyderabad with 200 IT workers. With Telangana IT and Industries Minister KT Rama Rao, the company addressed the idea of building a development centre in Hyderabad. The city’s current IT ecosystem was highlighted by the minister.

The New York-based corporation’s leadership team told Telangana IT and industries minister KT Rama Rao that the business plans to hire 1,000 techies in the projected Hyderabad centre over the next 3 to 5 years.

Rao recently visited a conference in New York, during which he emphasised Telangana’s existing IT sector. He also stated that the state government will back the venture completely.

Sprinklr, which was launched in 2009 by tech executive Ragy Thomas, had its NYSE debut on June 23rd. The company’s platform, Sprinklr, incorporates a number of tools for social advertising, social media marketing, collaboration, content management, employee advocacy, social media research, customer service, and social media monitoring.

The company employs around 3,700 people in 25 countries. South America, Europe, North America, and Asia-Pacific are all represented by the firm.

Sprinklr – FAQs

What does Sprinklr do?

Sprinklr is a Software as a service customer experience management platform located in New York City.

Who founded Sprinklr?

Ragy Thomas established Sprinklr in September 2009.

How does Sprinklr make money?

Sprinklr has a single income stream, the company generates revenue from the sale of its services and products to clients.

Which companies do Sprinklr compete with?

Sprinklr’s top competitors are Hootsuite, Brandwatch, Brandwatch, Salesforce, Adobe, Socialbakers, Microsoft, Khoros, and Oracle.

May 18, 2022

Top 5 Zendesk Alternatives

The web is brimming with online enterprises, SaaS intelligence, and consumers of the same. And to be able to sell your product successfully, you need something to be able to stand out from the rest; to give the consumer a reason to choose you over your competitors. Additionally, having good customer service, and being there for your consumers for any and every technical support regarding your service is an added benefit. This is where Zendesk comes in.

What is Zendesk?

Zendesk is essentially a Customer Support Platform, that allows users to connect with consumers on different channels including chat, email or phone. It helps create a space for customers to interact with each other and with you too. It gathers all your interactions with customers in one place, allowing you to create a seamless and productive workflow so that you can offer your consumers a personalized experience and get better feedback. It makes for a win-win situation for both the parties since it offers both customer satisfaction and honest feedback.

Although Zendesk is one of the more popular choices for a Customer Support Platform, users might look for Zendesk alternatives to find tools which best suit their business or sales strategy. Here we offer a list of 5 Zendesk alternatives that you can use to find the perfect fit to your business needs.

Freshdesk
Kayako
LiveAgent
Helpcrunch
Intercom

Freshdesk

Freshdesk is one of the few names which primarily appear in the list of Zendesk Alternatives, and for good reason. It is designed to cater to the needs of business of any size or scale, across any touchpoint, over call, chat or email. Along with automation of workflows, you get to interact with your customers to offer a more personalized experience. Chatbots from Freddy AI are easy to deploy for better engagement with customers to resolve the issues faster. It also has a free trial available with all its basic features to try out, so it can be considered as a zendesk free alternative.

Features Offered by Freshdesk

Freshdesk promotes team collaboration through FreshConnect, shared ownership of tickets along with division of tasks with different kind of tickets.
Freshdesk scans through the inquiries for automated segregation to assign tickets to the agents they belong.
Tickets are also monitored for updates and as soon as there is an update, actions are automatically triggered.
Freshdesk helps you collect customer support data and use it to your advantage and offer the customer a better, more personalized experience.
Freshdesk also allows you to encrypt communication between server and browser with SSL certified security.

Pricing for Freshdesk

Sprout Plan for getting started	Blossom Plan for standard support	Garden Plan for getting efficient	Estate Plan for best performance	Forest Plan for enterprise
Comes free of cost	Costs INR 999 per month per agent when billed annually and INR 1399 when billed monthly	Costs INR 2599 per month per agent when billed annually and INR 3299 when billed monthly	Costs INR 3599 per month per agent when billed annually and INR 4999 when billed monthly	Costs INR 7199 per month per agent when billed annually and INR 8999 when billed monthly
Offers email, social ticketing, and ticket dispatch	Offers all Sprout plan features along with automations, market detection, and collision apps	Offers all Blossom plan features along with time tracking, CSAT surveys, and performance reports	Offers all Garden plan features along with custom roles, reports, and dashboards and portal rebranding	Offers all Estate plan features along with routing, sandbox, audit log, and agent shifts and scripts
Also offers ticket trend and report along with datacenter location	Also offers Help desk report and SLA management	Also offers multilingual knowledge base and custom apps	Also offers customer segments and dynamic ticket forms	Includes many more features such as email bot, article suggester and many more

Kayako

Kayako is a Personal and Connected Customer Service software, that offers support in multiple languages. Kayako offers two kind of services, which are, On-Premise, as a service desk software and Kayako Cloud, for small and medium businesses as a fully integrated help desk. With a live chat software and a context driven customer service, Kayako also offers you shared inbox and a self help knowledge base making it a full-fledged Customer Service Software.

Features Offered by Kayako

Showcase your propensity with visualized customer journeys and unifying their interactions to deliver the best customer support service possible.
Offer live customer support to your audience with the Customer Chat Software for effortless and personal communication.
Integrate with Zapier and other popular applications and platforms and automate tasks with clicks as many as you can count on your fingers.
Kayako offers multichannel conversations to better understand your audience and help them turn into loyal customers.
Let your customer resolve issues without support through self service offered by Kayako with Help Center.

Pricing for Kayako

Inbox plan	Growth plan	Scale plan
Costs $15 per agent per month	Costs $30 per agent per month	Costs $60 per agent per month
Offers live chat and email with basic help center	Offers all features in Inbox plan along with advanced automation and custom views, fields, and reporting	Offers all features in Growth plan with workflow customization and Internal Help Center
Offers a mobile SDK with over 600 Zapier integrations	Offers multiple brands and languages and advanced Help Center	Offers custom security and permissions along with Salesforce integration

LiveAgent

LiveAgent is a robust customer service to stay close to your customers. It offers you various features including real-time customer chat, video calling, tracking and responding to Facebook posts and comments and that of Twitter. Moreover, LiveAgent also flaunts an customizable Interactive Voice Response(IVR) to make things more organized.

Features Offered by LiveAgent

LiveAgent offers users a plethora of integrations including Zoho, Intercom, Stripe, Insightly, and Sendy among various others.
Gather around all your communication channels in one universal inbox and let automation take over the rest of your work.
LiveAgent collects all your communication reports from different social networks and organizes them based on priority, so you can attend to the most important ones firsthand.
LiveAgent also runs time rules in the background with ticket management in the front end. You can also use tags to differentiate between customers.
You also get customizable Contact groups, contact management and fields, internal ticketing, and mass actions.

Pricing for LiveAgent

Free plan	Ticket plan	Ticket and Chat plan	All Inclusive plan
Free account with some limitations	Costs $15 per agent per month and offers a full sized ticketing solution	Costs $29 per agent per month and offers live chat with ticketing	Costs $39 per agent per month and offers all features in one plan
All basic features are included such as ticket history, live chat, call support, and actions on tickets	Offers all features of basic plan with advanced reporting, SLAs and multi brand support	Offers all features of Ticket plan with feedback management and tracking visitors in real-time	Offers all features of Ticket and Chat plan with video calls and call routing
Other features include spam filters, basic reports, mail templates, and satisfaction surveys	Ticket plan allows you to load CRM data along with API and integrations	This plan allows you to send chat invitations to your customers along with satisfaction surveys	Other features include unlimited call storage, audit log and time tracking

Helpcrunch

Helpcrunch is an all in one customer communication platform which helps engage customers automatically, generate leads, and support them 24/7. You can customize live chat to match your branding with agent’s avatar and automated greetings to offer your customers a knowledge base and help desk along with multi channel support on the web and on mobile devices.

Features Offered by Helpcrunch

Helpcrunch offers user live chat in real-time along with email marketing through targeted emails for marketing and advertising campaigns.
With the help of knowledge base, Helpcrunch allows you to create articles for users to assist themselves in self-service.
Interact with your user and provide in-app support with mobile SDKs and applications and give your users the support they deserve.
Send automated messages to keep the users engaged and handle customer requests from multiple channels via Help Desk.
Create your own eye catching popups and integrate with tools that you currently use for higher lead conversion.

Pricing for Helpcrunch

Standard plan	Premium plan	Enterprise plan
Costs $12 per user per month	Costs $20 per user per month	Enterprise plan offers custom pricing depending on your needs
Offers 1 chat widget, 3 auto messages and popups	Offers 5 chat widget, unlimited auto messages and popups	Offers all features in Premium plan with additional features
Offers help desk with knowledge base and full customization	Offers all features in Standard plan with advanced customization	Furnishes the users with a personal onboarding assisstant

Intercom

Intercom is a customer relationship oriented platform that helps you communicate with your audience throughout their journey with conversational experiences. Deploying a conversational approach helps deliver a more personalized experience with the perspective of a user and helps retain loyal customers. Moreover, features such as customizable bots, automated answers, outbound message, and help center articles make assistance of the users, all the more convenient.

Features Offered by Intercom

Intercom offers all kinds of customer services including one on one support, self service, and proactive support.
Keep your customers engaged with tours and messages and carry out multi channel campaigns to optimize your management further.
Intercom offers behavioral data and attributes to segment and personalize messages along with integrations to sync data across your tech stack.
Intercom mobile application offers as much functionality as does the desktop tool, along with insights into the user activity on the application.
Retain more customers with multiple integrations including Slack, Stripe, Square including other tools.

Pricing for Intercom

Start pricing plan	Grow pricing plan	Accelerate pricing plan	Scale pricing plan
Costs $39 per month and is suited for basic chat and messaging	Costs $99 per month and is suited for basic chat and messaging	Costs $499 per month and is suited for automated workflows and reporting	Costs $999 per month and is suited for automated workflows and reporting
Includes onle 1 user and offers live chat	Includes 5 users and offers inbound and outbound emails	Includes 10 members and offers custom bots, team inboxes, and automated assignment rules	Includes 10 members and offers SLA rules, workload management and custom permissions
Additional features include targeted outbound chat, team inbox, and Slack integration	Offers all features in Start plan with conversation rating and HubSpot integration	Offers all features in Grow plan with ticketing workflow and performance reporting	Offers all features in Accelerate plan with SSO and SAML integrations with custom API

Frequently Asked Question – FAQS

What is a customer support platform?

Customer Support Platforms are essentially services you offer to help your customers get the most out of your product and to resolve their problems. It includes things like answering questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.

What are some zendesk free alternatives?

LiveAgent is a good free alternative to Zendesk, but the plan does have some limitations. Alternatively, Freshdesk has a free trial feature you can check out.

What are some best zendesk alternatives available?

Some best Zendesk alternatives are Freshdesk, Kayako, LiveAgent, Helpcrunch, and Intercom to name a few.

Who are some competitors to zendesk?

All the alternatives to Zendesk are their competitors such as Freshdesk, Kayako, LiveAgent, Helpcrunch and Intercom amng others.

January 26, 2021

Tag: customer experience management

Top 10 Mind Mapping Software Tools for Creating Insightful Mind Maps

How To Choose The The Best Mind Mapping Software

Top Reasons to Use Mind Mapping Software

Top 10 Mind Mapping Tools for Creating Insightful Mind Maps

MindGenius

Features

Pros

Cons

Pricing

Miro

Features

Pros

Cons

Pricing

ClickUp

Features

Pros

Cons

Pricing

SmartDraw

Features:

Pros:

Cons:

Pricing

Mind Manager

Features

Pros

Cons

Pricing

MindMeister

Features

Pros

Cons

Pricing

Coggle

Features

Pros

Cons

Pricing

LucidChart

Features

Pros

Cons

Pricing

Venngage Mind Map Maker

Features

Pros

Cons

Pricing

MindMup

Features

Pros

Cons

Pricing

Conclusion

FAQ

Which tool is best for mind mapping?

What is the best free mind mapping tool?

How can I make effective mind maps?

What makes a great mind mapping tool?

Can I import existing data or information into mind mapping software?

How can I export and share my mind maps created with the software?

Is mind mapping software compatible with mobile devices?

12 Best Customer Experience Management Software In 2023

Why Should You Use Customer Experience Management Tools?

Assigning Teams or Divisions Focusing on Customer Retention

Marketing

Word of Mouth Publicity

Popular Customer Experience Management Tools

Freshdesk

Pricing

Khoros

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Totango

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Appcues

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Yotpo

Pricing