Tag: customer experience in food delivery

  • List of All the Subsidiaries of Rebel Foods | Brands under Rebel Foods

    In 2011, two passionate individuals set out to make a difference in the food industry by fusing technology with the magic and craftsmanship of cooking. Those two were Jaydeep Barman and Kallol Banarjee, who started this journey with a physical restaurant with an online delivery service and then later launched their first-ever cloud kitchen in 2015. And since 2016, the business has become a cloud-kitchen only business.

    And if you are thinking about what a cloud kitchen is, then worry not. It is just that the business only takes online orders and only has delivery meals; there is no seating arrangement for the customers. In 2018, the firm launched the Rebel Launcher Program, which allows other restaurant chains to use its cloud kitchen service.

    In 2020, the company also launched EatSure, which is a delivery chain for its own brands and restaurant partnerships. It also had food trucks called EatSure Express, which also helped as a promotional aid.

    And not only this, Rebel Foods announced a deal with Wendy’s, an American fast-food chain company, in December 2020, in which Rebel Foods will open and run 250 cloud kitchens for Wendy’s in India. The company recently became India’s 31st unicorn. It is an accomplishment in and of itself to achieve so much in such a short period of time.

    So now that we have talked about all the achievements of the company, let’s talk about the brands owned by it and how they are changing the online food delivery industry.

    1. Faasos
    2. Behrouz Biryani
    3. Oven Story Pizza
    4. Mandarin Oak
    5. Firangi Bake
    6. Lunch Box
    7. The Good Bowl
    8. Sweet Truth
    9. The Biryani Life
    10. Wendy’s
    11. Nude Bowls by Maliaka Arora
    12. The 500 Calorie Project
    13. Box & Co.
    14. Ayam Ambyar
    15. Bros Fried Chicken
    16. Feeling Bren
    17. Banzai
    18. Boom Burger
    19. Holy Cow
    20. Sawa

    1. Faasos

    Faasos
    Faasos

    Faasos is known for its delicious and filling wraps. The company was first founded in 2011 by Jaydeep Barman and Kallol Banarjee. The company also has a mobile app that was launched in 2014. Headquartered in Mumbai, Maharashtra, Faasos is basically an online food delivery service that caters to around 36+ cities and has over 300 cloud kitchens.

    2. Behrouz Biryani

    Behrouz Biryani
    Behrouz Biryani

    Jaydeep Barman and Kallol Banarjee launched Behrouz Biryani in 2016, and it is now a well-known brand known for its diverse and tasty biryanis. Behrouz Biryani has locations in a number of cities, as well as in 10 other countries. With their extensive choice of biryanis, the company claims to have the top professionals working in its kitchen to deliver a regal and elegant experience.

    3. Oven Story Pizza

    Oven Story
    Oven Story

    Oven Story, which was founded in 2015 and is based in Mumbai, Maharashtra, is a subsidiary of Rebel Foods. The company is known for developing and creating new pizza recipes and unique concepts in order to change people’s perceptions of a common cuisine, pizza. Delivery of pizza is also done by Zomato and Swiggy, in addition to their own delivery systems.

    4. Mandarin Oak

    Mandarin Oak
    Mandarin Oak

    Mandarin Oak is a Rebel Foods Chinese cuisine subsidiary that offers consumers flavorful and authentic Chinese meals via online food delivery. The restaurant was established to provide customers with a rich Chinese culinary experience employing advanced techniques while maintaining a classic flavour. The restaurant has over 320 locations and, in addition to its own delivery service, offers delivery through apps like Zomato and Swiggy.

    5. Firangi Bake

    Firangi Bake
    Firangi Bake

    Firangi Bake is a subsidiary of Rebel Foods and is available in several cities. It is an Italian and Mexican restaurant that offers food through online delivery. The company’s theme is to prepare Italian and Mexican dishes with the fusion of India’s signature flavours. The brand has established a good name for its oven-baked meals. The company loves to experiment and brings out new innovations in order to stay on top of the market.

    6. Lunch Box

    Lunch Box
    Lunch Box

    Lunch Box was founded in 2020, aims to bring the flavour and feel of local cuisine with the convenience and comfort of online delivery. The meals are simple local food that everyone recognises, resulting in a nostalgic vibe and a meaningful experience. The company services over 320 locations and has delivery outlets such as Swiggy, in addition to its own delivery service.

    7. The Good Bowl

    The Good Bowl
    The Good Bowl 

    The Good Bowl is a brand owned by Rebel Foods which is known for its filling and unique dishes in a bowl. The brand focuses on fusing different international and national flavours and creating something unique and delicious. The Good Bowl serves different types of bowl combinations like Italian, Asian, local, and many others.

    8. Sweet Truth

    Sweet Truth
    Sweet Truth

    Sweet Truth is a high-end dessert restaurant that delivers a variety of desserts and treats via the internet. The company comes under the parent company, Rebel Foods, and services a number of cities. The company succeeds in selling its customers sophisticated, gorgeous, and enjoyable desserts, resulting in a loyal customer base.

    9. The Biryani Life

    The Biryani Life
    The Biryani Life

    The Biryani Life is a subsidiary of Rebel Foods and serves around 300+ locations. It is a restaurant chain that offers delicious biryani options at affordable prices. The company sells through online delivery services like Zomato, Swiggy and its own delivery system.

    10. Wendy’s

    Wendy’s
    Wendy’s 

    Wendy’s is a U.S. based fast-food chain that expanded its reach to the Indian customer base through Rebel Foods. The company first started its business in India in New Delhi in December 2020. Since then, it has expanded to 16 cities where it runs around 75 online restaurants. Using Rebel Foods’ operating system and reach, the international company has made a profitable customer base in India.


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    11. Nude Bowls by Maliaka Arora

    Nude Bowls
    Nude Bowls

    Nude Bowls is an EatSure exclusive that has different salads and other options created by Malaika Arora. The company claims to serve healthy, nutritious, and tasty food in bowls without any hidden additives. Nude Bowls is only delivered through the EatSure application and EatSure Web.

    12. The 500 Calorie Project

    The 500 Calorie Project
    The 500 Calorie Project

    A subsidiary of Rebel Foods, The 500 Calorie Project, is an online restaurant that serves delicious yet healthy meals under 500 Kcals. The company currently only serves Mumbai and Dubai but is planning to expand its business and open restaurants in new locations globally.

    13. Box & Co.

    Box & Co.
    Box & Co.

    Based in Indonesia, the company was launched by Rebel Foods, due to the high demand and market opportunity for native cuisine. Box & Co. serves native dishes in easy box packaging that is easy to deliver and easy to consume.

    14. Ayam Ambyar

    Ayam Ambyar
    Ayam Ambyar

    Ayam Ambyar, a Rebel Foods subsidiary, is based in Indonesia. It’s an Indonesian restaurant that specializes in Indonesian chicken meals. The company claims that its food has a traditional and rich taste as well as a pleasurable experience.

    15. Bros Fried Chicken

    Bros Fried Chicken
    Bros Fried Chicken

    Also based in Indonesia, Bros Fried Chicken serves different styles of fried chicken with international ingredients and dressings. The restaurant offers online ordering, as well as takeout and dine-in alternatives.

    16. Feeling Brew

    Feeling Brew
    Feeling Brew

    Feeling Brew is a coffee and beverage franchise that serves a variety of coffee drinks and other beverages. Customers can also choose from a variety of scrumptious signature drinks offered by the brand.

    17. Ban Zai

    Ban Zai
    Ban Zai

    Based in Indonesia, Banzai is a Japan-inspired restaurant that serves Japanese cuisine and Bento-style dishes to its customers. The company claims to serve delicious yet healthy meals, which can be eaten anytime, anywhere.

    18. Boom Burger

    The brand focuses on the popularity of fast foods like burgers and presents them in a captivating way. Boom Burger sells different types of burgers and dishes with various vegetarian and non-vegetarian options.

    19. Holy Cow

    The brand, based in the United Kingdom, thrives on the demand for British-Asian fusion cuisine, which has helped the restaurant become a success. It offers a variety of dishes with Asian and British influences.

    20. Sawa

    Sawa is an authentic Lebanese restaurant launched in the UAE after the parent company, Rebel Foods, saw a potential profit and the demand for Lebanese cuisine in the market.


    List of All the Subsidiaries of Zomato
    Zomato is one of the most popular delivery apps in India that is ruling the food delivery industry. Check out the list of subsidiaries of Zomato.


    Conclusion

    Rebel Foods has expanded its business globally after understanding the potential of cloud kitchens and the involvement of technology in the preparation of food. The company has more than 20 food chains in India, Indonesia, the UK and the UAE. The founders of the company claim they will expand the brand to open 200 new restaurants in the upcoming 2 years.

    Rebel Foods is a perfect example of how a good business plan with fresh ideas and hard work can do wonders for the company. After being India’s 31st unicorn and a leading cloud restaurant service, the company has several plans for the future. The founders believe in expanding globally by understanding the market thoroughly and learning what the people want.

    FAQs

    Who is the owner of Rebel Foods?

    Jaydeep Barman and Kallol Banerjee founded Rebel Foods in 2011.

    Where does Rebel Foods operate?

    Rebel Foods has 45 plus brands and operates across 10 countries – India, Indonesia, United Arab Emirates, United Kingdom, Singapore, Malaysia, Thailand, Hong Kong, Philippines and Bangladesh.

    How many brands are under Rebel Foods?

    There are more than 45 brands under Rebel Foods, Some of the popular brands are Faasos, Behrouz Biryani, Wendy’s, Nude Bowls by Malaika Arora, and Sweet Truth.

    Is Rebel Foods a unicorn?

    The company became India’s 31st unicorn in 2021.

  • Top 7 Best Fast-Food Marketing Strategies to Grow Your Business

    Fast food restaurants are a type of restaurant that serve fast food that is easy and quick to prepare and serve. Fast food restaurants are the most popular restaurants nowadays as most people today prefer fast foods over traditional food when they step out to eat.

    During current times too, people prefer to order fast foods rather than other food items online through apps such as Zomato and Swiggy. Therefore, it remains essential to adopt correct marketing strategies for Fast Food restaurants.

    Top marketing strategies for Fast Food Restaurants

    1. Create a Website for Your Fast Food Restaurant
    2. Employ Email Marketing
    3. Use Social Media Marketing and Make Your Online Presence Strong
    4. Partner With Food Delivery Apps
    5. Offer a Good and Hygienic Dining Space
    6. Offer Deals to Local Offices and Workplaces
    7. Offer Deals and Discounts to Your Loyal Customers

    1. Create a Website for Your Fast Food Restaurant

    A good website attracts many customers. People will research about your restaurant before ordering something from you or visiting your store and when they go to your website, they must not be disappointed. You should add pictures and videos of cuisines offered at your restaurant so that people are attracted to your business.

    Make use of Search Engine Optimization (SEO) tools so that your website pops up at the tops when someone searches ‘Restaurants near me’ or ‘Fast Food Stores near me.

    Add your restaurant to the Google My Business listing to improve the chances of people finding your restaurant.

    Restaurant recommendation on Google
    Restaurant recommendation on Google

    Add details such as opening and closing hours, contact number, website, etc so that people get to know about your restaurant.

    2. Employ Email Marketing

    This remains one of the most important fast food marketing strategies. There are many tools available online for the creation and sending of good quality commercial emails to your customers.

    Also, in comparison to social media marketing, email marketing can be more personalized and more economic. Almost everyone checks their emails regularly and find these types of personalized emails attractive.

    Zomato Email Marketing
    Zomato Email Marketing

    You can send emails to your loyal customers informing them about offers and discounts. You can send them personalized offers (Just For You!). Such types of personalized offers will attract your customers

    Send them emails regarding changes in the menu and items that are ‘Today’s Special’.

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    3. Use Social Media Marketing and Make Your Online Presence Strong

    If you are marketing your fast food business in 2022, social media is a must. Social Media Marketing (SMM) is the best digital marketing strategy as almost everyone uses social media nowadays. Instagram alone has over a billion active users daily. Therefore, choosing the right social media marketing strategies will help your restaurant to grow.

    Some important tips for your social media marketing strategy are:

    Use paid advertisements offered by social media platforms to reach out to more and more people.

    Collaborate with Food Bloggers

    Collaborate with Food Bloggers and Influencers that can write good reviews about your restaurant. These people have a huge presence on social media and collaborating with them can increase the number of customers of your restaurant significantly

    Be active on social media.

    People are interested in businesses that are active on social media. Post regularly about the dishes you offer to your customers and about offers and deals.

    Respond to your customers

    Reply to every query and complaint by your customers through social media.

    4. Partner With Food Delivery Apps

    This is the only thing that will help run your restaurant during current times as people cannot visit your restaurant to enjoy their favourite meals. This will also help you to reach more people and gather new customers as there will be some people who will get to know about your restaurant through these apps only.

    5. Offer a Good and Hygienic Dining Space

    Although some fast-food restaurants have minimal dining space, it must be good and hygienic so that people feel comfortable sitting there and eating. Some fast-food restaurants such as McDonald’s also provides free Wi-Fi service to their customers.

    McDonald's Free WiFi
    McDonald’s Free WiFi

    If a customer visits your restaurant and isn’t satisfied, he/she won’t visit again. As they say, ‘The first impression is the last impression ’. This, in fact, is true in this case also. Also, maintain a clean and safe working environment for people that work at your restaurant.

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    6. Offer Deals to Local Offices and Workplaces

    If you own a fast-food restaurant you can partner with local offices and workplaces around your area. This will help in the growth of your restaurant especially if your business is new. You can reach out to them and offer them deals to deliver food items at discounted rates for their employees. This will also initiate the process of word of mouth marketing which will lead to an increase in the number of your customers.

    7. Offer Deals and Discounts to Your Loyal Customers

    Show your gratitude to your loyal customer base by offering them special discounts and offers. Offer time-limited discounts. This strategy will attract your loyal customers as well as other people to buy from you.

    Conclusion

    If your marketing strategies are not correct, then your restaurant may not be able to survive in the ever-growing competition in the field of fast-food restaurants. Make correct use of these marketing strategies and see your restaurant reach new heights right before your own eyes.

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    FAQs

    How does fast food attract customers?

    Give Free WiFi to your customers, Provide discounts, Provide music, Partner with food delivery apps, and Employ Email Marketing.

    What are some food marketing strategies?

    Focus on Blogging, Email Marketing, Social Media Marketing, and packaging your product.

    How can I promote my food business?

    Add your business to Google My Business, Leverage social media, Collaborate with Food Bloggers and Offer deals and discounts to your loyal customers.

  • How to Provide an Unforgettable Food Delivery Experience to Your Customers (8 Ways)

    The food delivery startups have seen a boom in popularity like Zomato, Swiggy by serving customer-preferred foods from their chosen restaurants. But not all the apps excel in the food customer journey with the same delightful customer experience. Any UI design service should give special attention to the relevance of delivery as per the user preferences to make the food delivery experience best for them. So, here are some food delivery customer experience aspects that any food delivery startup should adopt.

    Here are the few tips and techniques you can use to give your first customer a memorable experience to make the food delivery experience best for them:

    1. Personal Delivery by Founders/Team
    2. Deliver Good Quality Food
    3. Timely Delivery
    4. Treat Every Customer as a Unique Customer
    5. Personalized Food
    6. A Personal Thanking Note
    7. Surprise Discount on Food – Who Doesn’t Like It
    8. Take a Pic – Save It Forever
    FAQ

    1. Personal Delivery by Founders/Team

    This might sound a little unconventional but delivery by promoters or founders can make the delivery experience memorable for customers. Sometimes, this might not be possible for founders but if possible, delivering personally in the initial days and letting customers know that they are among the first customers of the business after delivery can make the customer feel special. One popular example of this is, In the U.S. the UberEats CEO, Dara Khosrowshahi delivered the food personally to the customers.

    UberEats CEO Tweet
    UberEats CEO Tweet


    2. Deliver Good Quality Food

    Maintaining a good quality of food is obviously the most important aspect of food delivery customer experience. In order to do so, the delivery guy must be instructed to maintain the food parcel with utmost care. Take feedback from customers & work on them to improve. You can also add sample packets of other food products so that customers can order next time if they want.

    3. Timely Delivery

    Tasty food on time is what the customer wants. Delivering food on time is another most important aspect of delivering food. For this, customers must be given an estimated delivery time beforehand. At the same time, the location tracking feature can be provided so that customer gets the real-time estimation of delivery.

    4. Treat Every Customer as a Unique Customer

    An AI model must be used to personalize the experience of customers which gives the feeling of being someone special. The startup must use intelligence into categorizing food on the basis of which it offers recommendations around dishes and restaurants that serve similar food.

    For enhancing the search experience, Swiggy has built a custom AI model Sumo Logic that ranks all the restaurants uniquely for every single customer. The list of restaurants is unique for each customer, matching his preference.

    Sumo Logic is a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semi-structured, and unstructured data across the entire application lifecycle and stack.

    5. Personalized Food

    Allowing menu-based browsing and restaurant listing based on user preferences, the listing should come with a clean listing of the food prices. In the initial days, after the customer placed the order, call them to confirm their taste preference. For example, whether they want it to be spicy or sugar-free. It will be the icing on the cake if you can personalize the food and if the chef could write a personal note as well.

    6. A Personal Thanking Note

    A nicely written personalized note from the founder thanking customers can delight their hearts. You can also give them free food for the next two orders or you can also give free Mouthfreshner/Chocolates/Sweets. It would signify that you want to share the happiness of starting your new business along with them. Also, it can be extended to all customers ordering from you on the first day, rather than just the first customer.

    7. Surprise Discount on Food – Who Doesn’t Like It

    One of the best tricks is to surprise customers with a discount on the delivery amount. Giving a discount as a surprise would make the customer remember the online food portal forever.

    8. Take a Pic – Save It Forever

    You could take a picture of the customer accepting the food delivery and frame it using a beautiful frame with your company logo and gift it to them with coupons/ discounts for further usage or if you want to do more you can make an entire video journey of how much love and care has gone into the process and have a full meal delivered with a full staff team and everything to pamper the client. Document it all, just to show that this is what your company does. It delivers customers great food at the comfort of dining at their home

    If you know of any other hack to delight the first customer please let us know in the comments.

    Conclusion

    The first delivery is always a memorable experience for a food delivery startup. However, for customers, a startup is not the first. Probably they have already tried different websites before coming to yours. The only thing which will make them come back to your website again is the experience that you provide. If you plan to launch a food delivery startup you always wanted your first customer to be very delighted by your service. Delivery experience is like the first impression for food delivery startups. If you excel in providing a great experience to your customers then you have already earned a potential customer.

    FAQ

    What makes a good food delivery experience?

    A great key is to create a great online food startup’s delivery experience for your customers is checking on their food quality. It’s your way of saying thank you to your customers. Also, make sure that the food is sealed well and all the needed condiments are also included in the packaging. Don’t compromise quality over speed.

    What aspects of the customer experience make a food delivery service stand out?

    Personal Delivery by Founders/Team, Deliver Good Quality Food, Treat Every Customer as a Unique Customer, and A Personal Thanking Note will make your customer experience make a food delivery service stand out.

    How can I promote my food delivery?

    Invest in paid advertising, send emails, partner up with local influencers, and do local SEO.

  • How Zomato is planning to make 100% Food deliveries on Electric Vehicles by 2030

    Zomato is the one of the largest food delivery startups in India. It is a multinational company which was founded in the year 2008 having its headquarters in Gurgaon, Haryana. The startup’s service is available in almost 24 countries and more than 10,000 cities. Zomato has announced that they would adopt to Electric Vehicles by 2030. Let’s look at how the startup is planning to do 100% food delivery on Electric Vehicles.

    Zomato – Latest News
    What Deepinder Goyal said
    Barriers Zomato will face in adopting 100% Electric Vehicles
    Zomato’s strategy in adapting 100 electric vehicles delivery
    Companies other than Zomato looking for transition to electric vehicles
    FAQ

    Zomato – Latest News

    Zomato which is a Bangalore based food tech company has announced that they were planning to adopt to shift their food delivery service to Electric vehicles by the end of 2030. In the month of May, the company had announced its plans to provide funding towards environmental projects in order to reduce the emission of carbon into the atmosphere.

    The company had also conveyed through a blog post that they would join the EV-100 which is a global initiative by the companies in order to shift towards Electric Vehicles.

    What Deepinder Goyal said

    The co-founder and the CEO of Zomato, Deepinder Goyal had conveyed through a blog post that the company was already making a number of deliveries using Electric Vehicles in the major cities which include Bangalore, Delhi, Mumbai, etc. and added that the company will try and fully adapt towards Electric Vehicles by 2030.

    He further added that the current food delivery through Electric Vehicle is hardly a few compared to the active delivery partners and added that the company understands that it is hard to adapt to 100% EVs but it is considered to be a necessity in the long run.


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    Barriers Zomato will Face in adapting 100% Electric Vehicles

    In order to adapt to 100% Electric Vehicles there are a lot of barriers faced by the company. Currently, the adoption rate is very low for the company as well as the two-wheeler industry. There are a certain set of barriers that currently impact the two-wheeler industry in general which include lack of infrastructure which is the charging stations, limited battery range, higher cost, and lack of brand loyalty in the new technology.

    Zomato’s strategy in adapting 100% electric vehicles delivery

    Zomato has been working towards adapting to the Electric Vehicle and has been actively engaging with certain Electric Vehicle players. They have been trying to come up with certain personalized designs for the company and also have been working towards creating business models that would help in making the transitions towards the Electric Vehicle sector much more easier and faster.

    In February 2021, the company had raised an amount of USD 250 million from its existing set of investors which include Tiger Global, Kora and Fidelity.

    Zomato Revenue
    Zomato Revenue

    Companies other than Zomato looking for transition to electric vehicles

    Zomato is not the only company that is working towards adaption of the Electric Vehicles in their business operation. Flipkart which is owned by Walmart had also announced that the company is looking forward to deploying around 25,000 Electric Vehicles by 2030.

    Flipkart has also joined the climate group’s initiative of EV100 and the transition is a part of its commitment towards to climate group to change the logistic fleet to Electric Vehicles. The e-commerce giant has already started using the 2-wheeler and 3 wheeler Electric Vehicles in the major cities that include Pune, Hyderabad, Kolkata, Delhi, Guwahati, etc.

    Even Amazon has pledged towards the EV100 initiative and announced that they would introduce 10,000 Electric Vehicles for delivery and also introduce around 1 Lakh Electric Vehicles by 2030 as part of its commitment.


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    Conclusion

    Zomato is looking to make the company public and has been preparing for IPO which is considered to be one of the largest IPO. The company has also reported that they are doing well and said that their performance has crossed their expectations. Amidst the lockdown and restrictions laid down due to Covid 19 people are turning towards the online food delivery.

    FAQ

    What is the net worth of Zomato?

    Zomato had a net income of US$350 million in 2020.

    Who is owner of Zomato?

    Deepinder Goyal is founder and CEO of Zomato.

    What is the valuation of Zomato?

    The valuation of Zomato is $5.4 billion dollars after the recent investment of $250 million by Tiger Global, Kora and others.