Tag: CRM services

  • Amperity: Leading Customer Data Platform

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Amperity.

    Customer data is the brand’s most valuable marketing asset, but it is diverse, complicated, and multi-faceted as customers themselves. The best way to know the customers is through real-time transactional and behavioral data. However, customer data is more likely to be under-utilized due to inefficient data collection, management, unification, and analytics.

    Although traditional data management platforms can capture every data of data required by business, storage across outdated and disconnected data silos could limit the real-time accessibility and effectiveness of valuable customer data.

    It’s when the Customer Data Platform (CDP) is deployed to collect and aggregate the critical information in a persistent, unified database and analyze it in real-time to provide personalized customer experiences.

    Amperity is a leading CDP company enabling top-ranked brands to collect and unify customer data, improve customer experiences, and grow businesses. In this article, you will uncover all about Amperity- its startup story, founders, partners, funding details, and more.

    Amperity – Company Highlights

    Company Name Amperity
    Headquarters Seattle, Washington, United States
    Sector Support/CRM Tech
    Founders Kabir Shahani, Derek Slager
    Founded In 2016
    Revenue $1B (2022)
    Website Amperity.com

    Amperity – About
    Amperity – Starters and Team
    Amperity – Startup Story
    Amperity – Mission and Vision
    Amperity – Business Model
    Amperity – Revenue Model
    Amperity – Products and Services
    Amperity – Challenges Faced
    Amperity – Funding and Investors
    Amperity – Mergers and Acquisitions
    Amperity – Patents and Trademarks
    Amperity – Growth
    Amperity – Partners
    Amperity – Awards and Achievements
    Amperity – Competitors

    Amperity – About

    Amperity is a comprehensive Customer Data Platform that helps enterprises put messy customer data to work to improve marketing performance, provide personalized customer experiences, build long-term customer loyalty, drive revenue, and grow business. It offers intelligent capabilities across data unification, management, analytics, activation, and insights.

    With its presence in the United States, the United Kingdom, and Australia, this privately held company serves 100+ leading global brands worldwide, including Alaska Airlines, Kendra Scott, Planet Fitness, First Hawaiian Bank, and many more.

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    Amperity – Starters and Team

    Kabir Shahani and Derek Slager founded Amperity in 2016.

    Kabir Shahani

    Kabir Shahani completed his graduation from the University of Washington with a Bachelor of Science in Informatics. In addition to co-founding Amperity, he co-founded Appature and held the CEO role.

    He has been Director at Blue Dot, Inc, Vice President at IMS Health, Board Member at the University of Washington, and CEO at Amperity.

    Kabir Shahani - Co-founder, Amperity
    Kabir Shahani – Co-founder, Amperity

    Derek Slager

    Before co-founding Amperity, Derek Slager worked as Software Developer at Activate, Loudeye, and Blue Dot, Inc. He has also been the VP of Development at Appature and Director of Engineering at IMS Health. Currently, he is working as CTO at Amperity.

    Derek Slager - Co-founder and CTO, Amperity
    Derek Slager – Co-founder and CTO, Amperity

    Barry Padgett is the CEO of Amperity, which is currently working with over 400 employees.

    Amperity – Startup Story

    Amperity was established with the idea that Kabir Shahani and Derek Slager thought about the dependency and problems with third-party cookies, which have lingered for decades.

    Initially, the company’s approach was to build the connectivity to bring the data together out of its silos and then merge it and make it worthwhile. However, this business model was similar to other customer data platforms.

    Later, Kabir and Derek realized this was a hard computer science problem with all disparate data running off different keys. Some customer identifiers are based on physical address, some on phone numbers, and others on email, and so on. A single key is required to connect everything, but no one has done that before.

    It’s when Kabir and Derek thought of trying to do the same using machine learning. Thus, they engaged the leading researcher in the probabilistic data who built Amperity models, and this is what is powering Amperity’s service today.

    Amperity – Mission and Vision

    Amperity’s mission is to deliver the customer data confidence that brands need to provide meaningful experiences and accelerate growth.

    Amperity – Business Model

    Amperity’s enterprise-grade tools suite addresses the extensive range of customer data challenges, from gathering scattered data into a unified customer profile to uncovering and activating valuable customer intelligence.

    With this platform, companies can put their customers at the center of their business, not just philosophically but strategically, by determining the agenda based on what customers want and how they engage with brands. Moreover, Amperity can integrate with any system, including ActiveCampaign, Acxiom, Adobe Analytics, Adobe Campaign, AdRoll, Airship, Airtable, and more.

    Amperity: A Different Approach to Customer Data

    Amperity – Revenue Model

    Amperity offers custom pricing for its software- ‘Amperity Starter Service’ and ‘Amperity Services Plus.’

    Amperity – Products and Services

    Amperity - Products and Services
    Amperity – Products and Services

    Amerity comprises the following products- AmpID, Amp360, AmpIQ, and DataGrid. Moreover, it offers Analytics, Compliance, IT, and Marketing solutions, including Identity Resolution, Customer 360, Paid Media Activation, Personalization at Scale, Conversion Optimization, Customer Care, Elevating Loyalty, and Churn Prevention.

    Amperity – Challenges Faced

    In 2022, Amperity felt the effects of the shaky economy as deals took longer to complete, and more requirements were to be met before contracts could be signed.

    Amperity – Funding and Investors

    Amperity has undertaken 5 funding rounds and raised $187 million. Its latest funding round – Series D Round, was conducted on July 13, 2021, and raised $100 million. 17 investors fund the company, including Madera Technology Partners, Declaration Partners, and HighSage Ventures.

    Date Round Number of Investors Money Raised Lead Investor
    July 13, 2021 Series D 5 $100 million HighSage Ventures
    July 15, 2019 Series C 5 $50 million Tiger Global Management
    October 26, 2017 Series B 2 $28 million Tiger Global Management
    February 5, 2016 Series A 11 $9 million Madrona
    April 26, 2011 Convertible Note 1

    Amperity – Mergers and Acquisitions

    Amperity acquired 1 company, i.e., Custora, on November 5, 2019.

    Amperity – Patents and Trademarks

    Amperity is registered with 4 trademarks, with ‘Advertising; Business’ being the most popular class.

    Amperity – Growth

    In 2022, the estimated annual revenue of Amperity was $70.6 million per year ($186,737 per employee), with a $1 billion current valuation. Moreover, the monthly web visits grew by -6.55%, with 11,720 visits. And its employee count elevated by 30% last year.

    Amperity – Partners

    Amperity has partnered with 145 companies, of which 137 are technology partners, and 8 are channel partners:

    Amperity – Awards and Achievements

    Some of the prestigious awards Amperity garnered are:

    • 500 Software Companies by the Software Report Power
    • America’s Best Startup Employers 2023 by Forbes
    • Best Data-Driven SaaS Product Shortlist by the SaaS Awards 2022
    • Best B2C Email Marketing Solution by Martech Breakthrough Awards
    • Best Places to Work 2022: Seattle Metropolitan Area by Comparably

    Amperity – Competitors

    Some of its main competitors are:

    • Segment
    • Adobe
    • Salesforce
    • Oracle
    • Lyrics
    • Tealium
    • mParticle
    • Integrate

    FAQs

    Who founded Amperity?

    Kabir Shahani and Derek Slager founded Amperity in 2016.

    Who is the CEO of Amperity?

    Barry Padgett is the CEO of Amperity.

    What is Amperity and what does it do?

    Amperity is a leading CDP company enabling top-ranked brands to collect and unify customer data, improve customer experiences, and grow businesses. It offers intelligent capabilities across data unification, management, analytics, activation, and insights.

    Who are the main competitors of Amperity?

    Some of its main competitors are:

    • Segment
    • Adobe
    • Salesforce
    • Oracle
    • Lyrics
    • Tealium
    • mParticle
    • Integrate
  • Top 15 Freshdesk Alternatives to Try Once

    Freshdesk now rebranded as Freshwork and is one of the most preferred customer support software trusted by many businesses. It was originally started as just customer service software which was later integrated with CRM services in it.

    Freshdesk is one of the best customer service software with amazing features that could excel in generating new leads as well as maintaining customer engagement.

    Nevertheless, FreshDesk is quite pricey for medium-and-small enterprises as well as lacks some specific features that are on-demand, that’s why we have come up with the top 15 Freshdesk alternatives and competitors.

    ProPofs Help Desk
    Zendesk
    Help Scout
    Zoho Desk
    HubSpot Service Hub
    SpiceWorks
    Intercom
    HappyFox Help Desk
    Front
    LiveAgent
    Kustomer
    SysAid
    Gorgias
    Sales Service Cloud Salesforce
    Atera

    ProPofs Help Desk

    Ratings 4.8
    Pricing Pricing Starts From $10 per month/user
    Website www.proprofsdesk.com

    ProPofs Help Desk -Freshdesk Alternative
    ProPofs Help Desk -Freshdesk Alternative

    ProPofs Help Desk has been topping the list in recent years with its all-rounder excellent features in helping out businesses ace their customer relationships. This software is great to use as a customer support tool for mid-sized companies and also enables team members or individuals to prioritize and deal with customer support issues.

    Features

    • Ticketing Management
    • SLA management
    • Customer email management
    • Customer support service
    • Customer complaint management support
    • Customer interaction Management service
    • Customer communication management software
    • Omnichannel Help desk

    Zendesk

    Ratings 4.3
    Pricing Pricing Starts From $49/month With 14 Days Free Trial
    Website www.zendesk.com

    Zendesk - Freshdesk Alternative
    Zendesk – Freshdesk Alternative

    ZenDesk is known for its best customer solutions that are suitable for small to large enterprises. It is a Denmark company founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007.

    The software was designed to improve customer relationships by connecting business employees in providing the best service quality. Furtherly, the software is an easy-to-use cloud-based solution that is associated with automated and time-consuming tools.

    Features

    • Real-time updates
    • Ticketing management
    • CRM solutions
    • Live chat software
    • Reporting and analysis
    • Agent collaboration
    • Custom views
    • SLA management

    Help Scout

    Ratings 4.4
    Pricing Pricing Starts From $20/month
    Website www.helpscout.com

    Help Scout - Freshdesk Alternative
    Help Scout – Freshdesk Alternative

    Help Scout is a centralized hub for customer experience-focused support platforms that comes with abundant features that scale your business effectively at a very low pricing model. Help Scout is integrated with 90+ tools that help in easy business works.

    Features

    • Shared inbox
    • Knowledge Base
    • Integration
    • Messages and Live chat
    • Reporting & Analysis
    • Customer Management Workflows

    Zoho Desk

    Ratings 4.4
    Pricing Pricing Starts From $10/month
    Website www.zohocorp.com

    Zoho Desk - Freshdesk Alternative
    Zoho Desk – Freshdesk Alternative

    If you are looking for the highest-rated customer service agent solutions, then Zoho is the one that is built specifically to improve customer support agent productivity that automates the ticketing system with the help of an AI “Zia”. Additionally, Zoho Desk consists of powerful features that could connect the customer as well as customer support teams effectively in solving issues.

    Features

    • Ticketing Management
    • ZIA
    • Self-services
    • Agent Productivity
    • Automation
    • Extensibility
    • Insights and Impact
    • Customization
    • Security

    HubSpot Service Hub

    Ratings 4.4
    Pricing Free Plan With Limited Features and Pricing Starts From $45/month
    Website www.hubspot.com

    HubSpot service hub - Freshdesk Alternative
    HubSpot service hub – Freshdesk Alternative

    HubSpot service hub is a mirror of FreshDesk software that offers marketing, sales, customer services, and content management tools. This software helps to empower business teams to be more communicative and productive among potential clients. HubSpot renders free editions for beginners with limited features and you have to pay some money to access premium features.

    Features

    • Automation
    • Integration
    • Ticketing system
    • Email marketing
    • Live Chats
    • Reporting and Analysis
    • Customer service management
    • Team Management
    • Knowledge Base

    SpiceWorks

    Ratings 4.5
    Pricing Free
    Website www.spiceworks.com

    SpiceWorks - Freshdesk Alternative
    SpiceWorks – Freshdesk Alternative

    SpiceWorks is a well-known IT company that provides an online community for users to collaborate and also allows them to purchase IT related products and services.

    One of the most advantages of using SpiceWorks is that it comes free at cost, yes you heard it right! Because there is nothing to bear, as the services of setting up, maintenance, and server procurement are free, all you have to do is Sign up.

    Features

    • IT tickets management
    • Email organization
    • Inventory online
    • CRM marketing
    • User-friendly portal
    • Custom report management
    • Customer experience

    Intercom

    Ratings 4.6
    Pricing Pricing Starts From $79/month
    Website www.intercom.com

    Intercom - Freshdesk Alternative
    Intercom – Freshdesk Alternative

    One of the closest FreshDesk competitors is Intercom which uses user-intelligent and behavioral targeting methods, which drive information about the customer and make it easier to communicate smoothly. By this means, the agents easily retain and engage innovatively acquire customers in an innovative way in the business that results in increased sales.

    Features

    • Audience segmentation
    • Automated Answers
    • Outboxed Messages
    • Customer data
    • Management tools
    • Live Chats
    • Massage Tagging
    • User event tracking

    HappyFox Help Desk

    Ratings 4.6
    Pricing Pricing Starts From $39/month
    Website www.happyfox.com

    HappyFox Help Desk - Freshdesk Alternative
    HappyFox Help Desk – Freshdesk Alternative

    HappyFox Help Desk makes your customer happy with the services with a smooth ticketing system. This software is one of the leading customer service support agents used by top companies to eliminate disorganization and streamline your support process with its amazing features.

    Features

    • Ticketing management
    • Self-service
    • Automation
    • Help desk Reporting
    • Integration
    • Knowledge Base
    • Task management
    • Administration
    • Security
    • Customization

    Front

    Ratings 4.6
    Pricing Pricing Starts From $19/month
    Website www.getfront.com

    Front - Freshdesk Alternative
    Front – Freshdesk Alternative

    This platform is one-in-all customer service support that offers easy-to-use features that could help your CRM agents to manage conversations over various channels.

    Features

    • Universal Inbox
    • Integration
    • Team Collab
    • Email Marketing
    • Multi-channel Marketing
    • Shared Inbox
    • Complaint Management
    • Workflow Management
    • Customer management
    • Real-time analytics

    LiveAgent

    Ratings 4.5
    Pricing Has a Free Plan and Paid Plans Starts From $12.99/month
    Website www.liveagent.com

    LiveAgent - Freshdesk
    LiveAgent – Freshdesk

    From its name itself, you would have guessed right, yeah you can communicate with the customer in real time. LiveAgent is an alternative solution to an affordable and easy helpdesk system.

    Features

    • Marketing Automation
    • Landing Pages
    • Email Marketing
    • 360 Degree Customer View
    • Appointment Scheduling Software
    • Contact Management Software
    • Web Form
    • CRM Data
    • Live Chat Software

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    Kustomer

    Ratings 5
    Pricing Paid Plans Starts From $89/month
    Website www.kustomer.com

    Kustomer - Freshdesk Alternative
    Kustomer – Freshdesk Alternative

    Kustomer is a renowned next-gen customer service platform that was founded in 2015 and is mainly managed by Meta. This software is featured top-rated CRM for customer service that is designed for omnichannel platforms and will ensure customers get in-depth solutions for their inquiries.

    Features

    • Ticket creation User experiences
    • Automated response
    • Workflow
    • Ticket collaboration
    • Customer database
    • Customer user profiles
    • Real-time notifications
    • Email marketing
    • Screencasts

    SysAid

    Ratings 4.5
    Pricing Paid Plans Starts From $1200 Assets/year
    Website www.sysaid.com

    SysAid - Freshdesk Alternative
    SysAid – Freshdesk Alternative

    If you are looking for a powerful collaboration of management tools and helpdesk customer service tools, then SysAid is the right alternative for you. Mostly, this software is suitable for large IT support teams with service request management modules, IT asset management, Chat, mobile apps, and Mobile device management to solve customer conflicts.

    Features

    • Service Automation
    • Workflow automation
    • Incident Management
    • Problem Management
    • AI service Desk
    • Task Automation
    • Network Discovery
    • Reporting
    • Self-service automation
    • Asset Management
    • Ticketing system
    • Service Orchestration
    • BI analytics
    • Configuration Management Database

    Gorgias

    Ratings 4.6
    Pricing Paid Plans Starts From $10/month
    Website www.gorgias.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Gorgias is known for all-in-one customer service that centralizes all your support tickets in one place and processes the system that increases conversion rates by turning visitors into shoppers.

    Besides, this software locks your potential customer through chats, text, and social media interaction. Gorgias is one of the leading customer agents that competes against Zendesk, Help Scout, and Freshdesk platforms.

    Features

    • Alerts / Escalation
    • Automated Routing
    • Batch Communications
    • Call Center Management
    • Canned Responses
    • Case Management
    • Chat/Messaging
    • Communication Management
    • Contact Management
    • Customer Complaint Tracking
    • Customer Database
    • Customer Segmentation
    • Email Management
    • Feedback Management
    • Help Desk Management
    • Interaction Tracking

    Salesforce

    Ratings 4.3
    Pricing Paid Plans Starts From $25/month
    Website www.salesforce.com

    Gorgias - Freshdesk Alternative
    Gorgias – Freshdesk Alternative

    Sales Service cloud salesforce is so much similar to HubSpot service hub which activates your business salesforce help desk and boosts leads via easy communication management.

    Features

    • Automation
    • Account and Contact management
    • Opportunities management
    • Lead Management
    • Forecast and reporting
    • Workflow
    • Real estate CRM for real-time agents
    • CRM email connector

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    Atera

    Ratings 4.8
    Pricing Paid Plans Starts From $99/month
    Website www.atera.com

    Atera - Freshdesk Alternative
    Atera – Freshdesk Alternative

    Atera is one of the best customer portals, where you can open tickets, track the status of the tickets and access them. Moreover, you can customize & view your company’s customers on the basis of their portal URL.

    Features

    • Remote monitoring and management
    • Professional services automation
    • Remote access
    • Patch management
    • Helpdesk
    • Network discovery
    • Integrations
    • AI ticket tagging
    • Knowledge base
    • Customer onboarding

    Conclusion

    These are the best 15 Freshdesk competitors for organizations of all sizes, from small to huge IT contact center teams. You may sign up and have access to its high-end features, which can assist your company in enhancing better customer interactions and increasing conversion rates as a result.

    FAQs

    Is Freshdesk a CRM tool?

    Yes, Freshdesk is a CRM tool that also provides customer support solutions.

    Is Freshdesk on AWS?

    Yes, Freshdesk is also available on AWS.

    Is Freshdesk still free?

    Freshdesk is not completely free software, but it does provide 21 free trials after signing up.

    What is similar to Freshdesk?

    Zendesk is very much similar to Freshdesk as its alternate option.