Tag: Conversational Marketing

  • Tinder’s Winning Marketing Strategy: Swipe Right on Success

    Tinder is the most popular dating app with a strong brand image. How did they dominate the online dating scene so quickly and become successful? Their marketing strategy has the solution. Tinder successfully engages consumers every day by combining conceptual design and user experience.

    In September 2012, the dating app Tinder was introduced. This dating app didn’t initially gain much traction. However, it shocked the app industry with 10 million downloads at the beginning of 2013. In less than a year after the product’s inception, Tinder reached over 1 million active monthly users. It attracted 24 million active monthly users in less than 30 months. It rose to become one of the most popular apps.

    According to Statista, in 2022, Tinder generated 64 million downloads, making it the most downloaded dating app.

    Tinder Target Audience
    Tinder Marketing Strategies
    Why Do Tinder Marketing Strategies Work?

    How Tinder Became an Online Dating Sensation? | Tinder Success Story

    Tinder Target Audience

    The majority of Tinder’s user base falls within the age range of 18 to 25 years old. This age group is Tinder’s primary target audience. However, the platform is open to anyone above the age of 18 who is single and interested in dating.

    According to Tinder’s statistics, in 2021, over 50 percent of its user base in the United States consisted of Gen Z.

    Since around half of its users are Gen Z. This is why they adopt quirky marketing strategies.

    Tinder Marketing Strategies

    Prior to 2012, no one ever considered the possibility of finding love online. However, everyone has an opportunity to discover their ideal partner with Tinder’s introduction in September 2012. However, Tinder’s marketing technique was what persuaded users to utilize the online dating service. Here are the popular marketing strategies used by Tinder:

    • Moment marketing
    • Conversational marketing
    • Meme marketing
    • Guerrilla marketing
    • Buzz marketing
    • Event and Web series
    • Influencer marketing
    • Brand collaborations

    Let’s find out how Tinder is creating stories of love and success!

    Conversational Marketing

    Nobody speaks quite as Tinder does. When it comes to online conversing with other brands, the dating platform does a good job. Tinder engages the audience and other companies in conversation and offers the funniest responses.

    When Tinder requested users to submit their hilarious Tinder dating tales on World Emoji Day, fantastic responses from major businesses were received. Due to its skillful discussion and self-promotion, Tinder’s conversational marketing is at the top of the list.

    When Twitter’s official account once posted “Agreed,” tinder responded with the appropriate tweet, “Me when my crush says anything.” Quite clever, yes.

    It is well known that Tinder is using a sassy approach on Twitter. As outrageous comebacks never stop, Tinder’s Twitter approach is concentrated on starting discussions to encourage genuine involvement.

    Tinder has always used Twitter to engage in casual, conversational, and persuasive social media connections. With millennials as the primary target market, Tinder’s Twitter approach maintains a snarky tone and strives for high interaction through tweet comebacks.


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    Moment Marketing

    Tinder knows that marketing is all about timing. The company comes up with promotional tactics based on current events and festivals. As an online dating platform, Tinder would be foolish to miss out on promoting itself on Valentine’s Day. The company tweeted that there are only 25 days left until Valentine’s Day, urging all singles to get on the app and find their perfect match.

    Similarly, Tinder recently generated several gigs utilizing the show’s well-known dialogues after the highly popular comedy Friends reunion was broadcast on television.

    Therefore, Tinder leverages occasions and circumstances like these to promote its brand.

    Meme Marketing

    Tinder Meme Marketing
    Tinder Meme Marketing

    Up until Tinder entered, every brand is a Memer. Tinder is aware that its target demographic is young people, and that memes are the greatest way to connect with them. Thus, one of Tinder’s marketing techniques is meme marketing.

    This approach is used by Tinder on all of its social media accounts.

    At a time when Binod was the focus of nearly every social media meme, Tinder did not pass up the chance to capitalize on this trending issue. A #Baenod love tale meme was posted by Tinder. To convey the cute love story of Binod and the place where he met Binodini, the brand leveraged the meme to perfection.

    Thus, Tinder develops its meme marketing approach by keeping up with meme-related subjects.

    “Adulting can wait” is one of the most popular meme marketing campaigns that created a buzz among audiences after digital media and outdoor memes took over.


    Top 5 Major Brands that Actively Use Meme Marketing in their Marketing Strategy
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    Guerrilla Marketing

    Guerrilla marketing employs creative marketing techniques to reach out to consumers. Tinder, for instance, has used this strategy to promote word-of-mouth.

    As part of their guerrilla marketing tactics, Tinder once placed a massive matchbox in an open area where it was visible to most people. While many were initially unaware of what it represented, they eventually discovered Tinder’s logo and realized the clever wordplay: “it’s a match.” Overall, this was a flawlessly executed guerilla strategy.

    Buzz Marketing

    Tinder is known for its buzz marketing techniques that generate conversations around its business and increase brand awareness. Many firms use this method to promote their products or services.

    In 2015, the Atlanta Hawks held the first “Swipe Right Night” event, where a couple who had met on Tinder started dating again. A year later, at the same event, the Hawks’ CEO promised to cover the cost of the couple’s wedding if they decided to tie the knot. In 2018, they got married, and the CEO kept his word. This story, along with Tinder paying for the couple’s honeymoon, helped Tinder gain popularity and inspire more users to sign up and swipe right.

    Another instance of buzz marketing was when Deadpool’s Tinder profile was created and shared around the time of the movie’s release. Fans were excited to create their own Tinder profiles, following the beloved character’s lead. This is a prime example of how buzz marketing works.

    Events and Web Series

    You’ve probably heard numerous romantic tales of couples who met for the first time at a gathering or other occasion. How then can Tinder fail to advertise its dating service at events?

    To advertise its online dating service, Tinder sponsors events and produces its own events. Together with She the People T.V., Tinder organized a female empowerment event in India. Women from many walks of life came together at this gathering to talk about issues like love, female autonomy, technology, and other things.

    With the help of a sponsorship agreement with a nearby music festival called Splendour in the Grass, Tinder introduced a new ‘Festival Mode’ in Australia.

    Influencers and Ambassadors

    People that promote a brand in various ways include influencers and brand ambassadors. By producing content for a business, they advertise it on their social media accounts, and brand ambassadors advertise it by spreading the word and advocating for it.

    The social media platforms of Tinder India have videos made by different influencers where that talk about various Tinder profiles, bios, and other entertaining things. Several well-known actresses and content makers support Tinder, including Ahsaas Channa, Tanmay Bhatt, and Kareema Barry. Ananya Pandey is a well-known Indian celebrity who uses social media to promote Tinder.

    Brand collaborations

    Promoting other brands alongside your own can actually do a lot of good for your brand. Tinder knows this; that’s why they promote other brands through their tie-ups and partnerships.

    By giving out a free Domino’s pizza, Tinder created over 700 matches. Users who swiped right on Tinder got a free pizza and discounts. Both Tinder and Dominos benefitted from this.

    Tinder also collaborated with paIN Gaming to promote games like Free Fire, Counter-Strike, Clash Royale, etc. As a result, they turned loving relationships into games.

    Tinder Age Demographics (US Users)
    Tinder Age Demographics (US Users)

    Why Do Tinder Marketing Strategies Work?

    • Strives for originality: With its “swipe left” and “swipe right” interface, the dating app provides a dating experience that is distinct from conventional dating methods.
    • Focuses on instant gratification: On Tinder, users believe they are earning a reward right away when they connect with someone.
    • Offers an easy user experience: Users love how Tinder has streamlined and simplified the dating process.
    • Uses personalization: By using preference data to filter data, Tinder gives consumers a more personalized experience.
    • Utilizes word of mouth: Tinder’s marketing approach places a lot of emphasis on word-of-mouth promotion. The company employs student ambassadors to spread the word about the app to other members of its target demographic. Customers are more likely to trust other customers than they are to trust a brand, which explains why this has been so effective.

    Conclusion

    Tinder’s innovative marketing strategies have played a crucial role in its success as an online dating platform. By utilizing a variety of channels, including event sponsorships and social media marketing, Tinder has been able to attract and retain a large user base while generating excitement and interest around its brand. As the online dating industry continues to evolve, Tinder’s ability to adapt and stay ahead of the curve will likely ensure its continued success.

    FAQs

    What marketing strategies does Tinder use?

    The popular marketing strategies used by Tinder include moment marketing, conversational marketing, meme marketing, guerrilla marketing, buzz marketing, event, and web series, influencer marketing, and Brand collaborations.

    Why do Tinder marketing strategies work?

    The marketing strategies of Tinder work for several reasons, including their focus on originality, instant gratification, user-friendliness, and personalization.

    What is Tinder’s target audience?

    The majority of Tinder’s user base falls within the age range of 18 to 25 years old. This age group is Tinder’s primary target audience. However, the platform is open to anyone above the age of 18 who is single and interested in dating.

  • BIK Success Story – The Conversational Marketing Platform Helping Brands Increase Their ROI

    The global eCommerce industry is rapidly changing and growing. This has disrupted the traditional retail sector, leading to many businesses shifting to the eCommerce space. With new players entering the eCommerce market, the competition among the brands is also rapidly increasing, and every brand wants to stand apart from the rest.

    What makes a brand stand out is its ability to provide quality products and services and satisfy its customers by offering the best possible experience. But not every brand knows how to do that. To help brands leverage the power of conversations with customers, there are certain platforms that can assist them in doing so.

    One such amazing platform is BIK. BIK is a multi-channel conversational marketing platform. It is designed to spark high engagement and exciting conversations for customer-focused brands, helping the brands increase their ROI.

    In this article, discover more about BIK, its founders, products and services, marketing strategy, and more.

    BIK – Company Highlights

    Startup Name BIK.ai
    Industry Ecommerce Marketing
    Founded 2019
    Founder Sonakshi Nathani, Ashutosh Singla
    Website bik.ai

    BIK – About
    BIK – Industry
    BIK – Founders and Team
    BIK – Startup Story
    BIK – Mission and Vision
    BIK – Name and Logo
    BIK – Products/Services
    BIK – Business and Revenue Model
    BIK – Customer Acquisition Strategy
    BIK – Marketing Strategy
    BIK – Competitors
    BIK – Future Plans

    BIK – About

    BIK is a multi-channel conversational marketing platform that was built from the ground up. The new generation is always looking for fast and quality responses to complete the purchase cycle, and brands are looking to achieve the maximum possible return on investment. The platform is designed to spark high engagement and interesting conversations for the brand centred on customers.

    BIK – Industry

    BIK’s product is built for eCommerce brands all across the globe. Global eCommerce is a $3.3 trillion industry. The Indian eCommerce market is predicted to reach $74.8 billion, while the US eCommerce market is predicted to reach $875.2 billion in 2022.

    Most eCommerce brands use Shopify or other website builders. There are about 3.9 million Shopify stores globally.

    In India and the United States, eCommerce brands are expected to grow at a 20% CAGR over the next five years.

    BIK – Founders and Team

    Sonakshi Nathani and Ashutosh Singla - Co-founders of BIK
    Sonakshi Nathani and Ashutosh Singla – Co-founders of BIK

    Sonakshi Nathani and Ashutosh Singla are the founders of BIK. They were college batchmates and are both Computer Science graduates from IIIT, Hyderabad. Sonakshi has earlier worked at Microsoft, and Ashutosh has worked in Canada for startups like Zenfits and Square. In terms of tasks, Sonakshi takes care of the business aspect, and Ashutosh takes care of the tech side of the company.

    BIK – Startup Story

    BIK Team
    BIK Team

    WhatsApp is core to India; the founders closely observed the rise of businesses selling things unofficially on WhatsApp for either sale, marketing, or customer support. They felt that WhatsApp and other social media channels would play a huge role in how commerce would be conducted in the future. They believed that social apps would be the next era after websites and apps. That was when they decided to partner with WhatsApp and launch BIK.

    Most of the initial customers came from their known contacts. They started a pilot with them and worked closely with the contacts to understand which features were valuable. Working closely with the merchants and businesses helped the founders get insights that shaped the product.

    Cold approaching and referrals were also used by BIK to acquire the first few users. LinkedIn came in very handy for cold-approaching potential brands.

    BIK – Mission and Vision

    BIK’s mission and vision is to be the best platform in the world for brands, that helps them drive the maximum possible ROI. Also, it aims to make brands limitless and help them leverage the power of conversational marketing with BIK.

    BIK.ai – The founders wanted to go upmarket and enterprise and deploy cutting-edge technology in ML/AI to enable data-backed decision making

    BIK – Products/Services

    Today, businesses and eCommerce brands are unable to effectively engage with potential customers through conventional channels such as SMS, emails, and ads because they have lower open rates. Personalized messages provided by BIK make customers 70% more likely to make a purchase, thus assisting brands in boosting their sales.

    In the ever-expanding market, BIK enables brands to gain a higher reach by targeting over 2 billion active WhatsApp users every day. The ability to re-engage with lapsed customers and encourage them to complete their purchases is one of the biggest strengths of BIK.

    BIK offers BIK Campaigns, BIK Bots, BIK Growth, and BIK CRM—all 4 products enable your consumers with high intent to purchase from you, enabling your growth.

    The founders launched another business line w.r.t. to the previous product, Bikayi. They felt that it was not that easy to monetize the SMBs, rather, it was easier to engage them and help them get revenue, but relatively hard to monetize. That was when they decided to launch another business line for enterprise customers. While the impact in both businesses is equally high, BIK is financially more sustainable.

    BIK – Business and Revenue Model

    The company’s product costs $20k per year for most brands.

    BIK – Customer Acquisition Strategy

    The company places the right emphasis on customer success and fulfilling their needs. Great customer success and the speed of releasing new features are its moats. The company’s success team works very closely with these brands to drive ROI on social channels. The brands really like the amount of effort and dedication that BIK’s team puts into each and every task.

    Now that the company has more confidence in its product and the market, the next steps are to go international and increase the number of sales folks in the company. It is planning to double down on sales and reach out to a lot of potential brands. BIK is a little conservative when it comes to performance marketing; for them, it is mainly cold reach outs and referrals.

    BIK also uses a few tools like Salesforce, Notion, Jira, and Figma to support its functions and make them more efficient.

    BIK – Marketing Strategy

    When BIK was launched, the founders did a lot of research and, based on the insights, began using personalised emails addressing the problems of the brands that they wanted to target and pointing out how D2C brands were still using traditional ways of interacting with their customers.

    This marketing tactic initially helped the company onboard its first few D2C brands. BIK provides modern solutions to D2C brands, helping them increase their ROI.


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    BIK – Competitors

    Some of the prominent competitors of BIK include:

    • Yellow.ai
    • Haptik
    • MoEngage
    • WebEngage
    • Attentive
    • ActiveCampaign
    • Sinch
    • Vonage

    BIK – Future Plans

    BIK is making its product ready for the US market as well, as it is a hub for eCommerce companies and opportunities. Its growth plans revolve around scaling up; it has already hit more than 1 million messages within three weeks of launch. The scale-up would majorly involve geographies like the USA, ANZ, and the UK, apart from India. BIK will continue to invest heavily in research and development, evolving itself towards its vision of making brands complete their journeys through conversations.

    From a team point of view, they believe in quality over quantity and continue to keep their high-quality team lean to deliver quality products.

    FAQs

    What is BIK?

    BIK is a multi-channel conversational marketing platform that was built from the ground up. The platform is designed to spark high engagement and interesting conversations for the brand centred on customers.

    How much does BIK’s product cost?

    BIK’s product costs $20k per year for most brands.

    Who are the competitors of BIK?

    Some of the prominent competitors of BIK include:

    • Yellow.ai
    • Haptik
    • MoEngage
    • WebEngage
    • Attentive
    • ActiveCampaign
    • Sinch
    • Vonage