The article is contributed by Pooja Bhagwat, Founder of Ink n Bliss.
Starting a new business is so overwhelming. You need to have a solid plan to build a reputation & to take your company to the next level. Here are 7 tips to help you become an effective start up right from the beginning.
“Passion is energy. Feel the power that comes from focusing on what excite you” – Oprah Winfrey
If you really are willing to start & sustain your start up, being passionate about what you do is the key. You are more likely to sustain if you love what you do. You will face sacrifices, failures & low moments along the way but your zeal & your passion will keep you going. You will have the motivation & you will work tirelessly to make it happen. Without passion success in impossible.
Setting Goals
Goals help you create a clear path & it will make or break your business success. Of course people with goals are more likely to succeed. So setting goals & achieving them is a must.
Spend more time visualizing your goals so that you will be more specific about what you want to accomplish. Try to define each step of your roadmap & remember it’s not just about a big picture but having some short term, small goals are also important. Commit to your goals, track them & don’t forget to reward yourself after completing the goals. Stay motivated throughout the process.
Creating Content
Creating new content frequently is necessary for any business industry. It reflects your areas of expertise & makes you look like an expert. It will help establish your brand & will also attract new viewers necessary for business growth.
Though its overwhelming to choose from many different social media channels available today from Instagram, Facebook, Pinterest, YouTube, LinkedIn etc. It’s best to start with just one that you like the most & then slowly going over other social platforms. Also, planning your monthly content helps more than planning a single post. You can quickly overview all the important dates, festivals & events happening in a particular month & can plan your content accordingly. Once your plan is ready, you will be able to create creative content that will delight your audience & hence will help you grow.
How customers feel about you & your brand is extremely important. Attracting new customers & retaining the old ones is essential for a brand’s success & that is possible only through effective customer experience.
How do you interact with your customers? How well you behave with them? What do you do if something goes wrong? How do you handle crisis? How do you manage to give your best work within deadline? How do you implement your skills effectively? Every step of the communication is a key to creating a good customer experience.
Always go extra mile while delivering your products or services to your clients. Stay in touch with them right from the beginning conversations till the final delivery. Your logo, packaging, professional email ID, your language, your appearance everything matters & it silently reflects on the minds of your customers & helps build brand loyalty.
Networking Skills
The importance of networking is obvious. A strong professional network is definitely needed for any business success. The more you network, the more you will grow & you will build long lasting connections. Networking gives you access to more people & hence more opportunities. The referrals & resources you get through networking works like magic.
Even if you are an introvert & you don’t like to go out & talk with others, you need to do this somehow. Begin with going to small networking events happening in your area. Try starting a few conversations or just listen to others. Put yourself out there & eventually you will feel more comfortable meeting new people & staying longer at the networking event.
Community Over Competition
It’s easy to get caught up in the fear of ‘losing’ customers over competition but life is not a competition. In fact it’s all about relationships. Our lives are enriched by strong bonds & friendships & so does our businesses. Businesses are built on how to best serve your customers & not on how to steal your competitor’s customers. If you are not skilled enough in a particular area, pass on that work to someone else. The more you give the more will come back to you in different forms.
I firmly believe in community over competition. Coming together & collaborating within your industry is tremendously helpful. Together we feel protected, we understand each other better & when we help each other & cheer each other on, we accomplish things on a different level. After all no one can take away your ‘YOU’ factor & that’s what sets your business apart.
Taking Care of Yourself
Though your business is like your baby & you want to work on new ideas 24×7, nothing is as precious as your health. It’s non-negotiable. Eating unhealthy, losing sleeps, working extra hours every day will drain you & you won’t feel energized enough to work on your goals.
So invest good amount of time in yourself & ultimately in your business. Sleep more, eat healthy & exercise regularly.
The growth of messaging apps has been faster than ever. Messaging apps make people stay connected no matter wherever you are. Indian Government has decided to go on their mission “vocal for local”. The announcement by WhatsApp stating the change in its data sharing policy with Facebook has annoyed the messaging app service’s users worldwide. This new policy makes it mandatory for all WhatsApp users to accept the new privacy policy that enables the sharing of user data with its parent company Facebook. The new policy came into effect from February 8, and social media was filled with continuous news. Though, whatsapp announced afterwards that all communications on WhatsApp will still be end-to-end encrypted. From Jan 1 to Jan 6, there was a sudden 79% increase in Signal app downloads can be seen, according to a TOI report. We cannot deny that over the years, the continuous usage of WhatsApp has made us dependent on it. Other Indian messaging apps will keep your data and information safe. Here some of the best made in India messaging apps as WhatsApp alternatives.
Here are some of the best messaging apps that are made in India. These can be used as an alternatives to WhatsApp with varied features.
Indian Messenger App
Indian Messenger app Logo | Best Indian messaging apps
It is developed by Loopytime private limited. It is one of the most popular chat apps in India. Indian Messenger app has done its marketing on the “vocal for local” campaign and is used by over 130k users across the country. Its features include text messaging, calling, story, chat requests, and a global search like Facebook or Instagram. It also competes with Twitter and Facebook having an interesting feature that allows users to share a message with an unlimited number of people. Indian Messenger supports images, videos, voice messages, and different file formats for seamless interaction.
Indian Messenger App – Best Indian Messaging App
Hike Sticker Chat
Hike Messenger Logo | Best Indian messaging apps
Hike Messenger, also called Hike Sticker Chat, is an Indian freeware, cross-platform instant messaging (IM), Voice over IP (VoIP) application. Hike was one of the oldest Indian messaging apps. It was built with the motto “building a new social future”. It was once the sixth-largest mobile messaging application in the world. The hike could work offline through SMS and has multi-platform support. Hike decided to go from a single super app strategy to a multiple app approach so that it can focus more on the core messaging capabilities. Hike Messenger was not an ad-driven application, neither does it sell the user data to third-party applications for revenue. Hike also introduced artificial intelligence (AI) powered HikeMoji that existed within the Hike Sticker Chat app.
JioChat is an instant messaging application with voice and video calling capability. When Facebook Messenger and WhatsApp are the two important choices for instant messaging, other chat apps such as Reliance’s JioChat made a mark due to their awesome features. One of the key features in JioChat is peer-to-peer (P2P) money transfer within the app. The feature allows JioChat users to transfer money directly to other users through chats.
JioChat features that are not available on WhatsApp:
Stories: JioChat comes with a unique feature called Stories. The section contains short videos from various genres, including news, food, entertainment, and more from sites like PinkVilla, Hindi Rush, and more.
Channels: JioChat gets a dedicated ‘Channels’ tab where you can follow popular brands, companies, and news publications to know the latest trends, news, and promotional offers.
Jio Care: JioCare channel lets you view your account related information, IUC charges, and the latest Jio cashback and recharge offers. You can also troubleshoot your network problem using the bot.
Voice Assistant: JioChat doesn’t feature its Voice Assistant yet. Instead, it integrates Google’s voice search for you to search for contact names using voice. It can be useful for people who don’t want to waste time scrolling the contact list.
Theming Options: WhatsApp only lets you select chat background and switch between light and dark themes. In comparison, JioChat lets you change theme colors as well as font colors besides chat backgrounds, similar to what you might’ve seen in WhatsApp mods.
Delay Messages: There’s a unique feature called “Delay Sending Message” in JioChat settings. Using it, you can delay the delivery of your message by up to 3 seconds.
Moods (As Status): WhatsApp lets you add a short bio as well as post video and photo status updates. Now, while JioChat lacks the latter, it does let you set your mood as your status. You can choose between different moods such as happy, busy, tired, angry, and so on to let others know how you are feeling right now.
Group Limit: JioChat lets you create groups for conversations with as many as 500 people at a time. In contrast, WhatsApp allows only 256 people in a group.
Troop Messenger
Troop Messenger Logo | Best Indian messaging apps
Troop Messenger is one of the most premium quality Indian messaging apps. It is very much suitable for office communication. Troop Messenger is a user-friendly office chat app compact with contemporary features addressing your business needs and necessities.
It provided with these features group calling, join now, remote screen sharing and controlling, instant messaging, video call and voice call, groups, wallpapers, help tile, settings, audio messaging, dashboard, orange member, profile, splashboard, burnout, live location tracking, emoji layout, sharing, read receipts, edit, respond later, flagging, search, search filters, unread messages, mute conversations, favorite users, message history, live-chat support, data record, storage, enhanced group profile, admin dashboard- groups, group controls, airtime groups, contacts management, integrations, and browser pop-out.
Namaste Bharat is one of the most-searched Indian messaging apps. Namaste Bharat has features such as messaging, group messaging, audio and video calls, audio and video conferencing, collaboration, group messaging, setting up scheduled meetings, etc. Namaste Bharat has end-to-end encryption. All messages, photos, videos, voice messages, documents, status updates, and calls are end-to-end encrypted. There is no need to turn on settings or set up special secret chats to secure your messages. This top chatting app in India offers data synchronization across multiple devices to ensure that the user does not lose all their chats. Moreover, this Indian messaging app has exclusive features for businesses.
ShareChat
ShareChat Logo | Best Indian messaging apps
ShareChat is one of the fastest-growing Indian messaging apps. ShareChat has over 160 million monthly active users across 15 languages. The company’s application offers features that include private messaging, tagging, and a personal messaging feature, enabling users to share videos, jokes, songs, and other language-based social content with other unknown users. ShareChat, made in India app has become one of the most popular chat apps in India because of its multimedia-rich interface and design. ShareChat is a Facebook-style Indian messaging app which allows user to share videos, written posts, audio, etc. The reason for ShareChat’s popularity with its users is the local language access.
ShareChat has update three new features that include private messaging, tagging, and a personal messaging feature that allows users to connect with other unknown users.
Sandes Messaging App Logo – Best Indian messaging apps
Sandes is a app made by National Informatics Center (NIC), Government of India. It is an update of Government Instant Messaging Services (GIMS). GIMS was limited to government employees only but Sandes is can be used by anyone. It has a lot of features that whatsapp offers. It also provides end to end encryption like whatsapp.
Sandes can be downloaded from GIMS website. Sign in only requires your mobile number or email-id and a OTP verification. Sandes does not necessarily require your mobile number unlike Whatsapp. Also it has verified accounts of government officials.
About Sandes Messaging App – Best Indian messaging apps
How many times has it been that you find yourself trying to get into your client’s head and understanding them? If you’re a salesperson or an entrepreneur this probably happens to you every single day.
The problem here is that it’s difficult to understand what your client wants to say or convey. And to get things more stressful is the fact that if you can’t let your clients open up then you can’t actually turn that prospect into a customer. And even if you’re reselling to the customer and you aren’t able to understand their current needs, it’s possible you don’t retain their business.
People aren’t always easy to decipher. You need to put yourself into the client’s shoes and understand them so they feel comfortable opening up to you, connecting to you, trusting you, and providing you information. We have brought you some ideas and tips which will help you understand your clients much better and also help grow your business.
In most cases, the problem lies not with the failure to talk to the client, but it’s with the failure to listen closely to what he/she is saying. To provide the correct and relevant information you need to understand the client. And don’t just listen to reply to them, but to understand their way of thinking.
When you listen closely to clients, they provide you with information and trust you, then you may present your pitch accordingly and even though this doesn’t provide you with an opportunity to sell, this provides an opportunity to be a valuable asset to your client to advice and for guidance.
2. Build Rapport/Trust
If you’re looking for a long-time profitable relationship with the client, it shouldn’t be all about business. Don’t get right down to the sales pitch. Try to make the client comfortable, like, and trust you. Let your guard down, let the customer connect to you, relate to you, and use it for the sales advantage.
Building rapport is very important in sales. One should never stop building, even when you’re trying to sell.
3. Be Attentive
When interacting with the clients’ it’s important to remember that it’s not about you, it’s about them and the client should be doing most of the talking. When the client is talking, you may find the urge to respond, resist the urge and let the client talk otherwise it derails the whole conversation. The more you listen to the clients, the more you understand their ideas about you and how can you be useful to them.
Speak only when you need to correct or clarify what the client is saying. Set your priority to understand the customer, not to speak about the product. This helps in establishing a strong connection and hence, more sales.
4. Undertsand the Client’s Vision
One of the easiest ways to understand your client is to find out what they’re looking for. Find out what is it that they want and what is it that they’re trying to achieve.
If it’s B2B, try to find out what do they want the business and where do they want to take it. What goals have they set for the growth of the business?
If it’s B2C, try to find out what do they hope to achieve with your product or brand. What are they aiming for?
It’s easy to know what the customer might need at the time but it’s important to know where do they want to be in the future and what’s getting in their way from reaching there. Knowing their vision will help you help them.
5. Research the Competition
Just about every client out there will have competition. Try to find out who the competitors are, find out where they may have stumbled upon and use that to your advantage. You can avoid making the same mistakes and level the field if not anything else.
Look at the important areas pricing, user experience, feedbacks, user expectations, etc.
6. Keep Track of the Trends
Try to keep track of trends in the market and how you manage their positive and negative impacts on your clients in a professional relationship. Through this, you’ll be able to assist your clients well. It is also an excellent way of checking work processes and throwing out the flaws if any. Try to use every experience to better yourself.
7. Follow up for Feedback
In hectic times, we forget to be in touch with others. Consistent communication with the clients is a very good way to maintain client relationships positively. Even if you feel a client is not exactly satisfied, don’t run away instead try to reach out and connect to them and get to know how can you better yourself. Trust is an important asset for keeping long-term client relations. Clients who are most satisfied can also provide valuable feedback.
Developing positive relationships with clients is very important, this means understanding their needs, offering smart and impactful solutions to their problems. Try to become a valuable asset and advisor to every client that comes your way. Always try to keep a channel open for dialogues with the clients, this provides an upper hand.
The most important step for a successful sales engagement is to understand who you’re dealing with, what do they want, how do they want whatever they want. Having a good knowledge of your prospect is invaluable. Without knowing who your client really is, you’re just firing blanks.
The better you know your client, the better you can pitch your sale. It’s very important to know who you’re selling to and you can only know that when you try to understand your prospect. All these will make you perform better and increase your sales hence, growing your business.
Use these tips to truly understand your clients, deepen client relationships and user experience. This will definitely increase your engagement and put you at the top of your client’s lists.
FAQs
Why is understanding your client important?
Understanding your clients is important because providing customers with good service will build your relationship stronger with the customer and they will help you get more leads.
What are the ways of communicating with clients?
The most effective ways to communicate with customers are E-mail, Website, Text Messaging, Web Chat, and Social Media.
What factors most influence the prioritisation of clients’ needs?
Factors that influence prioritization include client condition, safety factors, available time, and client preferences.
Let’s start with a question, how do you rate your communication skills? And do you know in between good communication and bad communication lies several jobs that you could have bagged? Had you paid a little attention to something as basic as the way you talk? The point is if your communication skill is not good, you cannot survive in this gig economy. As a freelancer and as a job seeker, the first thing you need to develop is good communication skills as it will help you to get more work.
Effective communication skills help your clients to understand you better. Thus, increases your chance of getting more work. It has been a proven notion that people tend to prefer clarity and simplicity over complex terms and references. And a good interaction is often the point of difference.
So how to become effective in communicating with your clients. Here are some of the effective ways to talk to your client as a freelancer. Let’s take a look.
Effective Ways to Talk to Your Client As a Freelancer
Tips on how to talk to clients
1. Be a Good Listener
Good listening skills are always valued in any kind of business interaction, under all scenarios and settings. What makes the difference though? It shows your client that you care about their business venture and are willing to offer your services. Also, you get plenty of inferences about your client’s needs and the demands of the job.
Always maintain eye contact and occasionally nod and say ‘yes’ or go on to mark your affirmation.
Take notes if required.
Know when is the time to ask questions and don’t interrupt while the client is speaking.
Coming across as too friendly, overtly casual or careless is not only frowned upon in a business setting but comes off as rude, reflecting your image poorly. Use the business lingo and professional terms whenever possible and keep your grammar in check. Also, try to be brief and stay on the point.
One of the insider’s tricks to leave a good impression on the client is to use positive language during the interaction. Freelancing can be quite a tricky business to manage but maintaining a positive tone at all times is the key. After all, your client expects you to get the job done. Here is an example:
Wrong❌: It is impossible for the packages to arrive today.
Right✅: We are trying our best, but it seems rather hard for the packages to arrive today.
4. Bridge The Communication Gap
As a freelancer, you often don’t get to meet your customer. And under dire circumstances, this might lead to a communication gap in terms of understanding the context of the expected result.
Always reply and try to have a quick response time. Not replying would not only affect your professional relationship but is also impolite.
Initiate the conversation yourself to ask questions or share the work progress. Don’t depend on your client to contact you every time.
Be bold enough to lay your opinion in front of your client
You need to assure your customer that you are indeed the right candidate for the job. Retaining a sense of confidence as you explain your ideas to your client, leaves a good impression and increases your possibility of bagging the assignment.
You might want to come across as capable, trustworthy and responsible. By being confident of your previous works, you can check this off your list.
Maintain a comfortable tone that is reassuring and firm, but not impolite.
6. Do Your Research
Being a freelancer you must know the importance of leaving a good first impression. Doing your homework ensures just that. Before meeting your client, research their business, competitors and also the work you are expected to do.
For this, keep some additional time off and diligently go through all the material for which the meeting is scheduled. Jot down the key points you might want to ask your client about. This way you will not only understand your client better but will also be prepared to address all your client’s queries.
7. Use Their Talk
This method is probably the best-kept business secret. Pay attention as your client speaks to you and take notes where necessary. Repeat your client’s statements lightly, just to assure them that you are following what they are saying. You don’t have to be a parrot repeating every word they say but rather, think of yourself as a good listener who understands their client’s point and is reaffirming it from time to time.
8. Right Body Language
Your body language tells a lot about you. So, you have to make sure that you don’t make the client feel uneasy. There are so many resources available from where you can learn about body language and how to improve it. Make eye contact as much as possible, you don’t have to be a different personality. Just make sure that you are active during the conversation. If you are on a Skype call or video call appropriate body language will make your conversation more effective.
9. Respect Your Client
It is important to respect your clients in order to get things done smoothly. You should respect your client in their views and opinions. There is a saying “Give respect, take respect”. So if you want to be respected, you need to learn how to respect others as well.
Many times it may happen that the client may lose temper or be frustrated because of the workload. In that case, you have to recharge and encourage them. This is the most effective thing that you can do to calm them down. You always have to be polite while communicating with your clients. After completing any project don’t stop responding to your clients instead try to build a relationship. This will help you in the long run in your freelancing career.
10. Wait For Response
Don’t try to message or email them too often. Because sometimes your client might be busy, so you have to keep patience. If the client stops responding to your messages then you have to find a better solution for the problem they are facing. You should also use easy words for better understanding because too many technical words may confuse the client. Last but not the least, wait for their message before responding especially if they are typing don’t interrupt them. To become a successful freelancer you have to be a good listener.
11. Note How You End The Conversation
Take your time to draw the conclusion and maintain a positive attitude until the end. Remember, it’s the last few minutes to make your impression and you don’t want to ruin this. Ask your clients what are their thoughts regarding the discussion. Keep an open attitude and ask them if there is anything else you could do to help them.
Conclusion
Whether it is freelancing or any other business you need to have effective communication skills to share your ideas with your potential clients. If you are new to the freelancing field then good communication is the only thing that could help you to get more work and clients. These were some of the best tips that you can apply while communicating with your potential client.
FAQs
What does a freelance job mean?
A freelance job means to work independently rather than for a company. Freelancing is a type of job where you’re self-employed. You are your own boss. You can say ‘yes’ or ‘no’ to any project.
How to communicate effectively with freelance clients?
Here are the effective ways to communicate with clients as a freelancer.
The food supply was taken over by apps such as Swiggy and Zomato and Ola, Uber and Rapido took over the rides. But Dunzo combined both possible resources that can be offered online. In the current pandemic situation, Dunzo provides many helpful and interesting source of services.
For them to focus on social distance and hygiene controls immediately when creating a brand recall is of utmost importance. Here is a Dunzo Case study that focuses on the dunzo marketing strategy.
Dunzo is simply an app that offers services to deliver and transport. It provides food supply, pick-and-drop facilities, distribution of packages, local messages and a whole list that goes on. The Dunzo USP, can be understood with Dunzo tagline, ‘Let’s Dunzo it’ which basically means that the platform is the destination if anything is to be moved from one location to another. The Dunzo founder is Kabeer Biswas, who launched the platform in January 2015. The headquarters of Dunzo is based in Bengaluru Karnataka.
Dunzo is the first direct investment of Google in India due to its sound approach. Some of Dunzo features of dunzo are its easy payment options, integration with social media, GPS tracking in real time, OTP assessment, cashbacks & discounts. Dunzo target audience is anyone and everyone who uses their smartphones.
Dunzo logo
Dunzo Services
Since Dunzo branding is based on being a consumer service platform, it offers a wide services such as sending packages, pick up and drop services, grocery or laundry delivery, local couriers, medicine deleivery, meat and fish supplies, online food ordering.
How does Dunzo work?
Dunzo is a simple app to use. The user raises a task, specifying what they want done and a delivery executive, called a partner by the company, is assigned to work on it. All of this is done via a chat interface, while dunzo customer care is efficient in helping their customers.
In its commercial campaigns, it faces many obstacles. The key goal of Dunzo marketing strategy is to spread knowledge about the multi-usefulness of the app by promoting it through using various means that can be online or offline. But since Dunzo marketing is done online these days, the platform uses Dunzo social media pages to successfully create a unique identity to its consumers.
Dunzo’s USP
References from Bollywood
To draw people’s interest, Dunzo marketing uses phrases and dialogues from Bollywood. The everyday notifications are typically interwoven with powerful songs or film titles.
Dunzo uses Bollywood References
Meme Marketing
In Memes and Dunzo Ads, the brand is an influential trend follower. Through Dunzo instagram page, you can see that the brand easily adapts to the Internet and its new meme-based posts for marketing becomes trending. The Dunzo memes are well known for being relevant and witty.
Dunzo Meme Marketing
Moment Marketing
Dunzo moment marketing is a strategy where a brand designs marketing messages or advertisements by using relevant content from the current events. Dunzo is an expert when it comes to moment marketing because they pick up the right topic, which the customers know well about. These marketing campaigns capture the attention of people especially on social media and gain followers.
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Dunzo marketing material is often vivid and coordinated with the key green or black colours of the Dunzo logo. The brand creates a strong immersive environment, which instils optimism on small screens. As for Dunzo social media involvement, Instagram, Twitter and Facebook work well for the brand. It strives to spread daily life posts with the aid of its mascots, Harri and Dunya. These characters, dressed in Dunzo gears, represent the thoughts of a Dunzo-partner in daily circumstances.
Dunzo branding aims on creating brand communication around its troops. The goal is to illustrate the operations and unity between the various brands because, in this time of crisis, they are all together. Dunzo also shares individual employee information and stressed their hard work to keep things going. The organizations in which Dunzo had collaborators were also communicated.
Dunzo Social Media Marketing
Dunzo Comic Series
Dunzo ads has come up with a unique way of engagement called “Dunya Ki Duniya” revolving around a character called “Dunya” and her everyday life. This is a fun and a quirky way to market the brand and its services. Sometimes, Dunzo Memes also have other comics in them.
Hyper-Local Communication
As Dunzo manages hyperlocal supplies, it is important that the urban spaces for which Dunzo provides services are expandable. It did so by using graphic designers as well as by manipulating real-life images. Dunzo USP is to catch the pulse of the city and describes how it wants to make a part of people’s lives.
Like any other brand that deals with customer service, Twitter is key to Dunzo. Dunzo uses twitter to make customers feel heard with two-way communication. Recently, it has become more relevant than before as people tend to have more questions about deliveries during the lockdown. It is also helping them highlight available brands and operations
Content in the Mundane
One of the interesting aspects of Dunzo social media communication is how they create content out of mundane objects. These are almost always themed around food, something that works well because of the intrigue and relatability factors. Dunzo app help people look at these objects in a new light.
Dunzo’s Content in Mundane
Campaigns and Consistency
Dunzo ads campaign got its inspiration from a famous Instagrammer ‘Dude with sign’ who stood in public places with signboards that had various topics like spreading awareness spoken about. Dunzo marketing strategy was among the first set of brands to have used the format in their communication. Since then, it is something that has been consistently used in their communication multiple times.
Dunzo’s Woman Empowerment Campaign
Dunzo brand positioning is such that it delivers nostalgia with the #90sRedun campaign. Dunzo uses memes to pay tribute to iconic commercials by redoing them with brand integration, rewriting taglines with a twist, and utilizing these brands’ legacy to pull us back into simpler times.
Dunzo 90’s Campaign
Conclusion
Dunzo’s marketing strategy success is evidenced by the fact that it became a verb, let’s say Dunzo! In order to increase public engagement, it is crucial that brands develop trendsetting marketing strategies. As companies expand, the clutter is important and the right audience is reached. Modern marketing techniques, which publicity companies would use, are available for this. With the help of this Dunzo case study you can also take tips and improve your marketing skills.
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Dunzo USP – Mobile-based virtual personal assistant for the city and urban people, assigning real people to get complete chores involving consumer goods, for a specified service fee within the city limits.
Who are Dunzo’s target audience?
Dunzo’s target audience is anyone who uses their mobile. This is to create platform for all age groups to make use of it.
What services does Dunzo provide?
Dunzo can change the way you move things, how you shop and lets you access your city. Dunzo is an app that connects you to the nearest delivery partner who can make purchases, pick up items from any store or restaurant in the city and bring them to you.
How does Dunzo work?
Dunzo app is simple to use. The user raises a task, specifying what they want to be done and a delivery executive, called a partner by the company, is assigned to work on it. All of this is done via a chat interface.
What is Dunzo?
Dunzo is simply an app that offers services to deliver and transport.
Efficient and seamless communication is the key to a successful startup business. The most effective communication tools are those that are easy to use—in other words, they don’t require a lot of technical expertise, they’re easily customizable, and, best of all, they are easy on your business budget.
When you’re starting out in business, there are a few things you can do that will help you get your message across quickly. Here are just some of the communication tools every startup company should use both internally and externally.
Having VoIP phones is a must for every startup. But first, what are VoIP phones?
VoIP, which stands for “voice over internet protocol,” is a phone that is connected over the internet. It can either come in the form of a software (on a computer or portable device) or specialized hardware (running on an individual’s personal computer). So, instead of the traditional telephone, VoIP phones use an internet connection to communicate.
One of the advantages of a VoIP phones is that it also provides a wide range of features, including caller ID, ringless voicemail, and multiple phone numbers. If the phone has more than one number, you can use a single number and keep receiving calls from a number of people. You may also opt to receive multiple messages at one time.
MassText Messaging App
The ability to communicate through a mass text app allows startups to reach out to more people. This will be very helpful if you want to announce something to your employees. You can simply just send one text to all your employees. At the same time, this is also a very useful marketing tool to communicate with your customers.
The use of mass text messaging for communication allows for you to reach out to many different individuals who may be in a variety of situations. If you are unable to get them on the phone or Skype, you can get them through text, making it easy to let them know your intentions and what you want them to know. If you have a product launch or upcoming sale, you can send text blasts to all your customers who subscribed to your newsletter. One click, and everybody gets the message. You won’t need to send individual texts.
Email Messaging Platform
Email is a must for every corporation. This is the basic communication tool in a corporate setting. It’s a more formal way to communicate within and outside the company, which will also increase your startup’s credibility. So, make sure to set up your startup with an email platform.
At the same time, email is also a very important communication tool when talking to your clients or customers. Email campaigns have become increasingly popular over the past several years as they give you the opportunity to build relationships with customers, which can lead to repeat customers. In addition to that, the cost of an email campaign can be minimal compared to other marketing tools.
With an email campaign, your company can send email blasts to clients and customers. These messages often contain sales messages, and they include information about new products and services that are available for your company. An email campaign can provide you with valuable feedback about what your customers think of your products and services, which can help you build customer loyalty.
Project Management App
Communication tools for project management are often used to increase the level of communication between teams, to manage time and costs, to reduce project risks, to improve productivity, to manage conflicts, and to make decision-making easier. With that said, another communication tool you need for startups is a project management app.
Project management apps can also be used to track progress and performance of project managers. An organization can build a network of project managers to coordinate and monitor the progress of its employees. Communication tools can also allow project managers to provide feedback to people who are working on the project and allow managers to identify problems or issues.
Private Channel, Chat, and Group Messaging Tools
Communication tools
Aside from having your email set up, you’ll also need a private channel where your team can exchange messages, links, and files in the form of chat and group messaging. This way, you can instantly contact members of your team.
There are also messaging apps, like Slack and Microsoft Teams, that integrate some popular and useful tools such as Dropbox, Zoom, Groove, Trello, and others into their systems. Having this will make it easier for you and your team to collaborate and share files. In addition, these apps are also available in iOS and Android. So, even if your team members or employees don’t have their laptops with them, they can easily respond to messages on their phones.
Survey and Data Analysis
Communication includes getting feedback from your employees as well as your customers. To get to know your employees and customers better, a good communication tool you’ll need as a startup is surveys. There are apps to create surveys and help you analyze data, such as Survey Monkey.
These apps can create a seamless survey that your employees and customers can answer. Afterwards, you’ll get a comprehensive report about the opinions of both parties. This will help you evaluate your performance and how to approach situations moving forward. For most of the survey apps, it’s usually free for a certain number of questions per survey. Then, paid plans will provide you with unlimited number of questions, customized themes, additional analysis, phone support, and more distribution options.
Customer Service Chatbot
Customer service chatbot has proven to be highly effective for addressing customer concerns immediately. When using a customer service chatbot for your business you will soon start to see the benefits that you can reap from it and the benefits go beyond just the obvious of an increased level of efficiency.
Your customers will also notice the improvement in your services and this can make them feel more comfortable with your brand and this can lead to increased sales. You will also be able to improve the way your customers interact with you through a more personalized approach. If you’re customer service personnel is away, you can also set up some auto-replies to be able to assist your customers even if you’re away.
In addition, customer service chatbot providers also offer packages with a support ticket tracker. This way, you’ll be able to monitor all communication between your customer service personnel and customers. In addition, you’ll be able to see which tickets have been addressed, are pending, or solved.
As your startup gets bigger and bigger, it can be difficult to keep up with the changes, new people, new rules, and policies. The solution to that communication problem is to set up a social intranet software, which is a central portal accessible only by people in your company.
This social intranet software should contain announcements, company news, company-wide documents, templates, policies, and contracts. By having one, your employees will be aligned with the latest news and goals of your company. Your employees will also have an easier time keeping up to date with changing policies.
Task Management Apps
One of the more common communication tools is the task management system. Task management systems offer a very simple method of managing your tasks and keeping track of them. Many of these systems also provide reports and graphs that make it easy to see where you are currently at in terms of productivity. Most task management systems will also provide a calendar for keeping track of events such as meetings, deadlines, and other projects.
For managers, they can assign tasks to their team members as well as track all their progress in one page. Deadlines, priority levels, and meetings can also be inputted in the system. It’s a communication tool that will keep your employees on their feet and organized.
Internal Blogs
Internal blogs are also an effective way to communicate with your employees and make sure that you’re all aligned towards the same goal. If you are creating content for an internal blog, you need to be certain that all of your information is relevant. If your information is not relevant, your reader will be frustrated and may not be willing to read the information. You also need to determine how the content relates to your goals and objectives, the business objective, and your readership.
For internal blogs, you can post topics regarding the achievements of your company to keep everyone up to speed. In addition, to boost employee morale, you can also use this medium to announce employees who did exemplary work. This will encourage more employees to do the same. You can also use internal blogs to post work-related tips on how be more effective.
Internal blogs are very flexible. This can also be used as a medium for your employees to post creative works they create. If you have employees who love to write poems, then you can feature poems of the month to celebrate the talents of your employees. Having this will create a tight knit community within your startup and have more people involved.
Discussion forums can be your startup’s digital workspace where all employees can ask questions, bond, and discuss different projects freely. Most of the time, there is a big disconnect between veteran employees and new hires. To keep new hires up to speed and minimize mistakes, the discussion forum can be an avenue for veterans to share their knowledge. At the same time, the forum can also serve as a connection to bridge together veterans and new hires.
In discussion forums, internal knowledge can be disseminated. All these information and discussions will be stored within the organization so that anyone can access it if they need to go back to a question. It can also be a space where your employees can talk about anything under the sun and bring each other closer together.
Conference Calls
Collaborative communication tools include teleconferencing, video conference, and conference call apps. Especially with more people working from home, conference call apps are very important. You can do video calls with your team to collaborate. In addition, you can also use this tool to host discussions, team huddles, webinars, and live events. This is a very important tool for your team to be able to collaborate even if they’re not physically together.
Since remote working has become more prevalent, your counterparts might also be working from home. Because of this, you can use conference call apps to conduct meetings with clients or suppliers. If you need to present something to your client, conference call apps also have a share screen option for you to share your presentations while explaining it over voice.
Employee Profiles
As your organization gets bigger, it can be difficult to know each and every person in the startup. Problems on not knowing who to contact for specific processes, questions, or information. This may also cause employees spending unnecessary time searching for information by asking their colleagues to track down individuals.
As a solution, you can set up employee profiles, which provides basic information about each person within your startup. This way, everyone can see the contact details of the person they need to contact and understand their role. The system should also show their expertise and who they report to for seamless communication. This will save a lot of time and alleviate a cloud of confusion among employees.
Conclusion
Effective and efficient communication is important and integral for every kind of company including startups. There needs to be seamless communication both internally and externally for a startup to thrive. Thankfully, there are lots of communication tools that you can use to help you out with that.
The tools listed here are simple to use and can be used by anyone who is comfortable using them. They make it much easier for you to communicate effectively. They are also very cost-effective tools that will help you manage multiple projects.
FAQs
What are Communication Tools?
Communication tools refer to three forms of electronic communication in distance education courses e-mail, discussion groups, and chat rooms.
Why do we use communication tools?
communication tools are used for external and internal communication.
What are communication skills examples?
Examples of communication skills:-
Active listening
Adapting your communication style to your audience
Every business owner and entrepreneur understands the importance of customer satisfaction. Happy customers can either make a company or break one if their demands are not met.
This is why much of a company’s resources are dedicated to customer support. Satisfied customers are key to the smooth running of any business. However, in order to satisfy your customers, you first need to communicate with them.
Assuming you have an online presence on multiple platforms, how much time do you think your team has to spend logging in and out of social networks to respond to different customers?
Not only is switching channels a pain for your team, but you might also miss out on important comments and messages that will in turn damage your customer support.
Juphy is a tool that allows companies to manage their customer support and engagement services on social media from one inbox. To put it simply, Juphy enables users and companies to simplify the customer service experience and saves time for support teams.
It also allows users to manage and respond to all social conversations in a unified inbox.
Juphy has a single unified inbox where users can respond to their audience’s queries and comments. If you are an agency you can also create different workspaces for multiple brands and manage all their social channels in one platform.
You will be able to quickly respond to comments, direct messages, reviews, emails, and mentions from one dashboard with a single click.
Having multiple support team members log in and out of platforms makes it a messy task to manage. Juphy makes this process simpler by making teams work together without having to juggle between platforms.
Add team members to Juphy to collaborate on customer tickets and engagements in real-time. Provide faster and better service to your customers without missing a message.
If your company is outsourcing support, you can even gather, call-center, agency, and remote teams in one place.
Juphy’s Team Collaboration Dashboard
Organized Inbox
Organizing messages in a way that you can respond to them as soon as possible is key to good customer support. Use the auto-tagging feature to set rules to automatically classify incoming messages based on keywords and act on specific customer interactions.
You can also search for specific customers or topics to quickly find a message across multiple social platforms.
Easy communication
Good communication is the only way to a customer’s heart and wallet. Juphy makes it easy to communicate with customers by allowing you to respond to ticket requests and social messages directly from the dashboard.
You can also communicate with your team members directly on the platform making it faster and easiest to solve customer inquiries.
Juphy’s detailed reports help users manage their entire customer support workflow. It allows users to view stats like number of tickets, messages sent, resolved and average first response time to get a better idea of how your customer support team functions.
Juphy – Insights dashboard
These reports make it easier to see where there are opportunities to improve things like productivity and response time to achieve ultimate customer satisfaction.
All data is securely stored in the Netherlands. The web-server providers are DigitalOcean Inc. and MongoDB, Inc.
Do you support IMAP / POP3 accounts?
Custom email integrations are number one priority in the public roadmap. A development team is currently working on it and are planning to launch within the next 2 months.
Do you have a Slack integration?
Yes, Slack integration is available for notification purposes. You can be notified of your new messages on Juphy through Slack.
Do you support Instagram DM’s?
Facebook recently released their closed-beta for Instagram Direct messages. Already contacted Facebook and we are going to implement it as soon as they allow to do so.
Do you have a white-label feature for agencies?
It’s one of the top priorities in the product roadmap
How can I change my workspace name?
1) Click on your workspace from the top left
2) Click “Teams”
3) Click on the new workspace name in the middle screen and change it accordingly
With Juphy, you don’t need to fumble between browser tabs, remember passwords or input captchas just to respond to a customer. You can simply consolidate all your support requests and queries in one time-saving, cross platform social inox that takes team collaboration a piece of cake.
Eliminate engaging with customers through multiple platforms. Save yourself and your members time and effort by signing up for Juphy.
We all have something that we want to change. It might be that you want to change your boss’s attitude towards you at your workplace or you might want to win the heart of your clients. Maybe you want to change your child’s behavior towards you or you want to change your parent’s mindset. But what is pertinent is that change is not flexible.
While we try to change the mind of people we often do not choose the right approach. We tend to push our thoughts and opinions on others. We try to overwhelm others with the answers that we think are right and hence this approach becomes ineffective. While pushing opinions won’t work, there are other ways to change someone’s views. Here in this article, you will find tips to get people to change their minds.
People never want to be in someone else’s control. If you want to change their mind or thought you need to give them the control of making a choice among the two or more possible options. All you need to do is give them a choice, a chance to select from the available options. Leaders never like the words mandatory or compulsory as people never want to feel obligated to do something. When you give them a choice and all the options work in your favor, you can easily persuade them to change their mind.
Make it their Idea
In a healthy discussion, there is always a common ground, a point where both or all the parties agree upon. All you need to do is to find that common ground, take that idea and move to the place where you wish to go. For example, you might say that “from your idea, A to B think about C and D as well, what you suggest?” Give them the credit of thinking about B, C, and D as well. All you are doing in this way is that you are convincing the opponent that the answer or the solution you want is their idea. This is one of the most effective persuasive tactics.
Don’t Argue
Arguments are unnecessary
There might be arguments which do not have an end or a concrete solution and you are strongly advised to stay away from such debates because you cannot change people’s mind this way. While in an argument, even if you are technically and logically correct, even if you have evidence to prove your point, the other person’s ego and emotions will start dominating him/her and they will be completely blind your logic and rationale, thus, resulting in the rigidness of opinion.
Be Humble
Humble people always rule. Whenever you would tell people that they were wrong and you were right, they will create a bigger wall of ego around them and this crossfire will always increase. One of the best ways to deal with people and change their minds is to act humble. While a discussion might be going on, you might enter the discussion saying “hey, I might be wrong but…’ and there you drop the guard of the opponent whom you want to persuade. The statement ‘I might be wrong’ can influence a lot of people as it is far more open to admitting being wrong.
To make any conversation meaningful and logical, you should hear the other person out and listen to what they have with them. Let us stop for a second and look at the flip side of the conversation, the perspective of the person whose mind we are trying to change. If you want to change the other person’s thoughts and influence him, it is important that you listen to him otherwise he might be waving his hands around their head and ignoring what you’re trying to say and will walk off the conversation. So before you indulge the other person into your logical responses, understand their emotional state, hear them out, and then convince them to change their opinion wisely.
Fill in the Gap they Created
If you really want to change someone’s behavior one of the brilliant ways to do so is to figure out the gap between their actions and their attitude towards what they are doing. It is psychologically proven that one should never point out the mistakes of others or what they are doing wrong, instead find out the gap that they have created and fill it with your thoughts or corrective actions.
There might be times when you feel that people are too stubborn to change. Their attitude and mentality are so rigid that none of your techniques would work out to change their minds. At such times one of the promising ways to mend their opinion is to put social pressure on them. Tell the opponent that this is a general norm or this is what the majority of people think and do, point out the norm, and compel them to change their mind by putting such social pressure.
Ask them What it would take to Believe you
This is one of the final or closure tricks when all your efforts go in vain or there is no other option left to change someone’s mind. Ask them this question – ‘What would it take for you to change your mind or perspective?’ Negotiate with them and ask them what it would take them to believe you. Even then if the person is not ready to give you a justification, it is then when you will realize that you are fighting for a lost cause and there is no point in arguing any further.
When you are on the verge of ending the conversation with someone, let them know your opinion in the most humble and polite way. At the same time also ensure that you give honest and right feedback in a very constructive way to the opponent. You can do this by using the CRC (Commendation – Recommendation – Commendation) method of giving feedback. Tell them where they were good and where they can improve. Maybe with the help of your just feedback, the opponent realizes your facts and changes his/her mind.
These small steps can be taken to change people’s mind over time. But remember, forcing your opinion on someone is not appreciated by anyone. You can however talk to people respectfully and convince them to see your side of the argument. We hope this article helps you in solving any minor miscommunications you have in your professional or personal life. Stay calm and hydrated!
Frequently Asked Questions – FAQs
How do you convince a stubborn person to change their mind?
This is a tricky thing to do. All you can do is calmly explain your side of the argument and give them a list of the pros and cons of the situation and hope they change their mind. If their ego does not get in the way, then they will see the benefits of changing their mind eventually.
Can we change someone’s mind?
Absolutely! If the new idea is beneficial to them then they are bound to change their mind eventually. It might take a whole for people with big egos though!
How do you talk to someone who won’t listen?
You don’t. You let them talk and you listen. After they are done just point out the flaws in their way of thinking and give them alternatives that solve it. After they’ve gotten everything off their chest, they’ll be much more willing to listen.
The core of every business lies in using the right software tools. You need to use specific software for every workflow of your project, and sometimes more than one to execute your project.
So swiping between tabs and apps can be a time-consuming process. Needless to say, it dampens productivity and slows down team efforts.
What you need is a platform to combine all these apps into a single workspace. This will help you save time and increase productivity while minimizing distractions. You can focus more on your business and its growth.
Hubblu is a distraction-free workspace where you can integrate all your apps to a single platform. Whether you need to contact your team, share ideas, attend meetings or answer your customers, you can do all these things seamlessly saving both time and effort.
Navigate between team chats, calendars, project management tools, and emails in just a single click. With Hubblu, you will never again miss an appointment as its task scheduler not only reminds you of your appointments but also opens the work app at a scheduled time.
Break from the routine of using multiple passwords for multiple apps. Now you can quickly login to all your apps with one master password.
Easy-to-use
Friendly user interface lets you switch apps with just a click
Distraction-free
Interact with your team, via emails and chats seamlessly by having a distraction-free workspace for all your apps
Task Schedulers
Hubblu’s scheduler is not just a to-do list. Users can create a work schedule, take a break, get reminders of tasks, and much more. For instance, you can create a schedule for your daily tasks so that even if you forget to check your emails, Hubblu will automatically open the email app for you at the scheduled time.
Hubblu’s Task Schedule Dashboard
Cross-platform compatibility
Hubblu is available on Windows, Mac, and Linux platforms.
Multiple Integrations
Hubblu allows users to integrate more than 50+ apps including emails, meeting software, calendars, project management apps, and team chats with just a click on your desktop. With more and more apps joining the integration list, you can always request integration to Hubblu’s team.
Uses
Team Collaboration – Take notes or create actionable to-dos quickly while you’re attending a meeting
Compare and share info – No need to waste your time on multiple tabs and a variety of apps for each project. With Hubblu you can compare all data from your apps simultaneously with just a few simple clicks.
Effortless communication – Whether it be your clients, partners, or even your boss, you can easily communicate with everyone from a single platform.
Easy sharing – Share your work with your team whit just a click. Update your team members on your progress to get instant feedback on multiple projects without ever needing to minimize anything.
A distraction-free workspace is one that is designed not to take your focus off work. You will never have to take your eyes off your work as you check your team chat, task planner, or email. Additionally, all of your online tools will be organized in a single glass pane, separate from any distractions that a browser provides.
Why did you build Hubblu?
Hubblu was built to solve so many problems that developers and entrepreneurs face. Efficiency is the key to a productive workday.
How can Hubblu help me?
By managing all your work apps on a single platform, you get straight to work without any distractions. It increases your productivity on a day to day basis.
What is integration? How many integrations does Hubblu offer?
The idea of Hubblu revolves around provident its users with everyday tools instead of replacing them. Each online app you use like Gmail, Slack, Trello, or Flock are integrations and Hubblu works with all of them. It offers more than 50 integrations.
What is the Task Schedule feature?
Never miss a meeting or an appointment with a task scheduler that reminds you of your appointments and opens your apps at a particular time. All you need to do is input what time and day your appointments are once
There is a plethora of team chat applications out there, but that also means that you will have to look for the one that suits your needs best. Pandemic or no pandemic, official work requires team collaboration, especially on occasions such as building projects, presentations, or even planning out an event. Team communication is extremely important in such tasks. This begs the question, which team chatting applications should we use instead?
What makes an exceptional Organization Chatting Application?
To filter out the best team chat application for any organization, we should consider a few things in mind. To begin with, we all know that for different team chats or office chats, we need diverse platforms for group chats.
In addition, one should also keep in mind that the corporate messaging app needs to be organized. For instance, some messages need to be seen by the entire company, others at the team level. Furthermore, the office instant messaging system demands good search and filter options along with excellent navigation and control.
In conclusion, a business chat app should offer exceptional video and audio chat so that employees can converse easily. There are various features that we expect from a team conversing application, while some are complimentary, some are provided at a cost or a subscription.
Here we discuss the top 5 Teams Chatting Applications, for you to decide which suits you best.
Slack
Rating
4.5/5
Platforms
Android, iOS, Windows, macOS, Linux, and the Web.
Slack Communications Platform
Slack is a popular Teams Communication Platform that offers safe and secure collaboration and chats among your colleagues. You can form different channels for diverse niches or projects, similar to Discord. You can also contact us through video conferencing or collaborate over a voice call. You also get to integrate your internal tools with slack, for a more efficient workflow.
Features Offered by Slack
Create dedicated channels for individual topics, projects, and events, and use those channels solely for the assigned purpose.
Slack saves your previous data, so if you need to navigate an earlier project or a chat, you can probably find that on Slack.
Slack lets you manage remote teams from other companies just like yours, with a comprehensive message archive feature, so you do not have to shuffle between tabs.
Slack can be further integrated with applications such as Office and Google Drive, with over 2200 integrations available, to manage tasks more efficiently.
Security is of paramount importance in the data-driven world and slack knows this. Slack also offers complete control and visibility with encryption keys.
Pricing for Slack
Standard Plan
Plus Plan
Enterprise Grid
Used by SMEs and costs $2.67 per user per month when billed annually and $3.20 when billed monthly
Used by larger businesses and costs $5 per user per month when billed annually and $6 when billed monthly
Used for big enterprises and industries and offers custom pricing
Offers unlimited message archiving and applications along with group video calls with screen sharing
Offers user provisioning and dis-provisioning, and single sign-ins using SAML
Offers unlimited workspaces, data loss prevention, and offline backup providers
Use Slack connect to collaborate with other organizations
Allows for data exports for all messages
Offers message compliance of HIPAA with file collaboration
Ryver
Rating
4.4/5
Platforms
Android, iOS, macOS, and Windows.
Ryver Teams Chatting App
Ryver is an easy, simple, and affordable team collaboration platform to organize meetings and communicate with a single application. Ryver allows group messaging with unlimited file sharing, task management with unlimited tasks and boards, along with audio and video calls with screen sharing. Also, like Slack, it offers a single sign-in through SAML and direct support during regular work hours.
Ryver offers Forums for open discussions, Teams for private or project-based conversations, and people platforms for one on one communications.
Allows you to chat, organize conversations by tasks, and call over voice and video calls for better communication.
Ryver offers a number of integrations such as Dropbox, Google Drive, and applications using Zapier, while also offering new Streaming Services.
Ryver does not limit your work. It also offers unlimited chats, tasks, video and audio calls, teams and forums, and file sharing to ensure your work goes on without obstacles.
Ryver uses SSL-based encryption to protect your data, as well as AWS cloud service security features.
Pricing for Ryver
Starter Plan
Unlimited Plan
Enterprise Plan
Costs $49 per month and allows up to 4 users
Costs $79 per month and allows unlimited users
Costs from $149 per month with a custom plan and allows unlimited users
Offers unlimited chats and file sharing along with task management
Offers unlimited chats, file sharing, and task management with custom invite links
Offers unlimited chats, file sharing, and task management with premium support and Single Sign-On
Offers up to 12 member guests
Offers unlimited users and member guests
Offers advanced team management and a dedicated testing sandbox
Microsoft Teams
Rating
4.3/5
Platforms
Android, iOS, Windows, macOS, and the Web.
Microsoft Teams
Microsoft Teams is another chat application for business, that helps groups stay organized and connected with a suite of features. Teams allow you to chat, video conference as an attendee or a presenter, make audio calls and collaborate with file sharing. Make the best use of Teams with screen sharing and Together Mode, like in the above image. Moreover, teams help you organize workflows and are available in 53 different languages.
Teams help you to leverage AI during meetings and webinars and display the context of the meeting, with quality audio and video.
Teams allows you to organize and host live events with members of as many as 10,000, within your organization or outside of it
Invite anyone with an email to your video conferencing with just a link, and enhance your productivity in real time.
Teams also allows you to record meetings, chat during live meetings, turn on captions in real-time, and many more functionalities, making it the perfect team collaboration application.
You also get to manipulate your background like blurring it or even changing it, to have a more focused meeting.
Pricing for Microsoft Teams
Microsoft Teams Free Version
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Office 365 E3
Is free of cost
Costs Rs125 per user per month
Costs Rs660 per user per month
Costs Rs1320 per user per month
Allows for chat and collaboration
Allows for chat and collaboration with some features of meetings and calls
Allows for chat and collaboration with some features for meetings and calls
Allows for chat and collaboration along with unlimited meetings and calls
Partial features with productivity applications and security
Partial features with productivity applications and security
Full range of security compliance and productivity applications
Full range of security compliance and productivity applications
Does not offer administrative features or support
Does not offer administrative features or support
Offers a suite of both administrative features and support
Offers a suite of both administrative features and support
Flock
Rating
4.4/5
Platforms
Android, iOS, and the Web.
Flock Team Chat
Flock is a team communication application that offers seamless collaboration among colleagues and organizations, with an all-around suite of features. With the help of custom channels and team directories, organize conversations and use productivity-enhancing tools, all in the same place. Flock can be efficiently used for different domains including Sales, Marketing, and Human Resources, offering you excellent customer support.
Features Offered by Flock
Chat with colleagues, make voice and video calls, and share screens in real-time, to collaborate without feeling distant.
Create dedicated channels for focused communication public or private and view all your new messages at once, regardless of the channel.
Flock allows you to send personalized voice notes, and search, share, and pin your channel history, for any important messages or notifications.
Flock also allows you to share files up to 100 MB on your device or cloud, and offers a minimum of 5 GB space for users for file storage.
Flock also offers a number of security features such as data retention, Authentication, Administrative features, and managing permissions.
Pricing for Flock
Free/Starter Plan
Pro Plan
Enterprise Plan
Is free of cost with basic features for small teams
Costs Rs199 per user per month for midsized teams and companies
Costs Rs349 per user per month for larger enterprises
Unlimited chatting with individuals and groups and up to 10k searchable messages
Unlimited chatting with individuals, groups, and searchable messages
Unlimited chatting with individuals, groups, and searchable messages
Up to 10 Public channels and 5GB storage space per team
Unlimited public and private channels with 10GB storage space per team
Unlimited public and private channels with 20GB storage space per team
Offers single team admin and one on one video calls
Allows multiple group admins, video calls for groups, and screen sharing
Allows multiple group admins, video calls for groups, and screen sharing
Rocket.Chat
Rating
3.9/5
Platforms
iOS, Android, Windows, macOS, and Linux.
Rocket.Chat is a team communication hub that helps you collaborate with colleagues, manage data and enhance productivity. Be it file sharing, chatting, or audio/video conferencing, Rocket.chat helps you do all of that on an ideal and unified platform. Moreover, Rocket.chat is fully customizable and can be tailored to your needs, while also offering ML-based message translation in real time.
Features Offered by Rocket.Chat
Rocket.Chat allows you to integrate with WebHook integrations and plugins with popular applications such as Drupal and Pidgin.
With an open source code for Rocket.Chat, you can customize the interface any way you deem fit, and tailor it to your specific needs.
AI-powered real-time message translation in over 50 languages ensures everyone is on the same page, regardless of ethnicity.
Rocket.Chat offers secure conversations with CCPA and HIPAA compliance along with moderators who can manage permissions.
Rocket.Chat also allows for an omnichannel strategy, allowing you to integrate other communication tools, to serve your clients.
Rocket.Chat Communication Platform
Pricing for Rocket.chat
Community Version
Pro Plan
Enterprise Version
Free version for small teams to offer centralized communication
Costs $3 per user per month for SMEs for business communication
Custom pricing for larger enterprises and high scalability
Allows for up to 1k users and offers a custom domain
Allows unlimited users with a custom domain
Allows unlimited users with a custom domain and scope for scalability
Offers public, private, and broadcast channels
Offers all features in the free version along with guest users and end-to-end encryption
Offers all features in the Pro plan with secured push notifications and audit panel
You get queue management, chat tagging, integrations API
Real-time monitoring, Facebook, and Whatsapp integrations, and Omnichannel proxy API
Offers the use of Analytics API, priority assignment, and chat routing
Conclusion
These top 5 team chat and office communication tools, and there are many more out there. Team chat apps are a natural communication solution for contacting and communicating with staff members, both for small employment and big institutions.
FAQs
What is the best group chat platform?
Slack, Ryver, Microsoft Teams, Flock, and Rocket.Chat is the best platform for group chat.
What apps are good for group chats?
iMessage group texting and chatting on iPhone.
Google Messages group texting and chatting on Android.
Messenger on Facebook and Instagram.
WhatsApp.
WeChat.
GroupMe.
Line.
Signal.
Is there a team chat app?
Yes, Slack, Ryver, Microsoft Teams, Flock, and Rocket.Chat is an example of a Team Chat App.
Niku Mandal
