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Tag: Chatbot Saas

  • 10 Best AI-Powered Chatbot Tools For 2023

    Chatbots are a useful and convenient tool for businesses and organizations to communicate with their customers or users. They allow for efficient and immediate responses to inquiries and can even handle tasks and transactions automatically. Chatbots have become increasingly popular in recent years due to their ability to provide quick and efficient customer service, assist with tasks, and improve overall user experience.

    Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience. With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.

    Chatbot marketing can be daunting, but with the help of chatbot platform tools, building and deploying a chatbot on your website and messaging applications are now quick and simple. In this blog, we will introduce some of the top AI chatbot tools available and discuss their key features, pricing, and limitations. Whether you’re a small business owner looking to improve customer service or a huge enterprise seeking to supercharge your marketing, there is a tool on this list for you.

    What is a Chatbot?
    How do Chatbot works?
    10 Most Popular AI Chatbot Saas Tools

    1. Chatfuel
    2. Chatbot
    3. IntelliTicks
    4. Zendesk Chat
    5. Botsify
    6. ManyChat
    7. Tawk.to
    8. Freshchat
    9. Intercom
    10. Tidio

    What is a Chatbot?

    Chatbots are, essentially, intelligent programs that are capable of having conversations with humans. They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions. You can find these interactive chatbots in apps, online messaging platforms, and on websites.

    Chatbots are created using a series of if-then statements programmed into a chatbot builder. It is not necessary to be a coding expert to build even the most complex chatbots.

    How do Chatbot works?

    Chatbots work by using natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input. They are programmed with a set of rules and responses that allow them to understand and respond to specific keywords or phrases.

    How chatbot works
    How chatbot works

    When a user interacts with a chatbot, the bot will first analyze the user’s input to determine the intent behind the message. It will then match the intent with a predefined set of rules and responses, and provide a suitable response to the user. Whenever you customize a chatbot, there is a proper flow you build which is much similar to A/B testing.

    The chatbot also uses machine learning to learn from user interactions and improve its understanding of language over time. It also accesses external data sources to provide more accurate responses to users.

    Here is a list of the most popular AI chatbot programs for your website and other platforms:

    Chatfuel

    Rating 4.3/5
    Best for Chatbot Platform for Messenger
    Pricing Model Per Feature
    Free Free Trial and Free Version
    Chatfuel - Chatbot Platform for Facebook
    Chatfuel – Chatbot Platform for Facebook

    Chatfuel was founded in 2015 to make bot-building easy for anyone. Today, it is the leading platform for building bots on Facebook Messenger, Instagram, and websites. In fact, it is one of the most popular chatbot software brands around the globe. Chatfuel enables businesses to boost sales, craft personalized marketing campaigns, and automate customer support. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of its largest customers include Adidas, TechCrunch, T-Mobile, LEGO, Golden State Warriors, and many others.

    Features:

    • It is powered by artificial intelligence (AI), which allows you to automatically provide the answers to the most commonly asked questions by your customers.
    • You can hand over the conversation to a human agent in case your online bot isn’t able to answer the question appropriately.
    • It ensures that you never miss a chat with your customers and you can continue to provide them with the support they need.
    • In case you don’t have the time to create your online chatbot using Chatfuel’s software solution, their agency can help you create it too.

    Pros:

    • Free templates
    • Free plan is available
    • Video tutorials are available
    • Integration with zapier, calendly, and stripe
    • Captures feedback
    • Analytics
    • Customizable chat widget

    Cons:

    • Mobile app is not available
    • Poor documentation

    Pricing:

    This popular intelligent AI chatbot platform has a Trial Plan which is FREE for companies that are just starting. If you’re looking for advanced features, then their paid plans i.e. Entrepreneur, Startup, Small Business plan might be more suitable for you. Look at the pricing details of each plan below:

    Plan Pricing
    Trial Free
    Entrepreneur $14.99 per month
    Startup $24.99 per month
    Small Business $59.99 per month

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    Chatbot

    Rating 4.7/5
    Best for All-in-one Chatbot Platform
    Pricing Model Flat Rate
    Free Free Trial
    ChatBot - All-in-one Chatbot Platform
    ChatBot – All-in-one Chatbot Platform

    ChatBot helps you to create stunning chatbots with a drag-and-drop interface or apply a template and customize it as needed. You can design smooth conversational experiences to build better relationships with your customers and grow your business. With easy one-click integration, ChatBot can be used on various platforms and channels such as Facebook Messenger, Slack, LiveChat, WordPress, and more. This is also a useful tool for sending automated replies that will motivate people to talk and engage.

    Features:

    • Delight your customers with intuitive menus, clickable elements, images, GIFs, and much more.
    • Segment users, validate answers, and organize data behind the scenes.
    • Customize the look and feel to match your brand style and website design.
    • Flexibly connect with third-party apps using webhooks and a fully open API.
    • Connect with more people across channels and platforms. Integrate with apps you use and love.
    • Keep chats natural with AI context management – chatbots will stay on topic and go with the flow of the conversation.

    ChatBot Demo

    Pros:

    • 14-day free trial
    • Ready-to-use templates
    • Visual editor
    • Wide range of integration
    • Huge learning resources
    • Customizable chat widget
    • Reports and analytics

    Cons:

    • Free plan is not available
    • Mobile app is available

    Pricing:

    ChatBot provides you with four pricing options – Starter, Team, Business, and Enterprise. Look at the pricing details of each plan below.

    Plan Pricing
    Starter $52/month billed annually or $65 month-to-month
    Team $142/month billed annually or $169 month-to-month
    Business $424/month billed annually or $499 month-to-month
    Enterprise Custom plans

    IntelliTicks

    Rating 4.6/5
    Best for AI-Powered Live Chat platform
    Pricing Model Per User
    Free Free Trial and Free Plan
    IntelliTicks - AI-Powered Chatbot Saas Tools
    IntelliTicks – AI-Powered Chatbot Saas Tools

    Intelliticks is a powerful chatbot that offers businesses unparalleled insights into customer behavior. It has the ability to provide personalized recommendations to customers based on their individual preferences. It offers a wide range of analytics tools that allow businesses to track customer engagement over time. This includes detailed reports on customer behavior, as well as real-time analytics that provide a snapshot of customer engagement at any given moment.

    Features:

    • Talk to your website visitors 24×7 even when your agents are sleeping.
    • Monitor automated chats and overtake if needed or if it is a HOT lead.
    • Let AI answer repeated queries from prospects.
    • Lead Prioritization by identifying who is a hot, warm, or cold lead in the live traffic.
    • Peek into the lead’s mind.
    • Easy to understand lead insights.
    • Integrate with your CRM – Get all your Leads & Conversation data directly in your favorite tools.
    • Analyze & Optimize – Get a detailed report on what converts visitors to leads.

    Pros:

    • Free plan is available
    • Community support
    • Free trial plan on paid plan
    • Pre-built templates
    • Easy integration with CRM and zapier
    • Documentation and help center
    • Mobile app is available

    Cons:

    • Limited customization
    • Multi-language support is not available

    Pricing:

    IntelliTicks has one Free Forever plan and three pricing options with advanced features including– Starter, Standard, and Plus. Look at the pricing details of each plan below.

    Plan Pricing
    Free $0 free forever
    Starter $20 per month, billed yearly or $25 per month, billed monthly
    Standard $80 per month, billed yearly or $99 per month, billed monthly
    Plus $240 per month, billed yearly or $299 per month, billed monthly

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    Zendesk Chat

    Rating 4.2/5
    Best For Simple and Easy-to-Use Live Chat Software
    Pricing Model Per User
    Free Free Trial
    Zendesk Chat - Chatbot Saas Tools
    Zendesk Chat – Chatbot Saas Tools

    Zendesk Chat is a live chat platform that lets businesses provide real-time customer support across web, mobile, and messaging channels. Zendesk Chat includes live chat, conversation history, quantitative visitor tracking, analytics, and real-time data analysis. Reduce customer wait times by using skills-based routing to bring the right agent to the customer and allow chatbots to tackle common questions immediately. Use proactive triggers to rescue lost customers and increase conversions on your website. Automatically create tickets from each chat interaction by enabling chat with its help desk solution today.

    Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. Zendesk Chat allows you to generate tickets automatically from every conversation.

    Features:

    • Anticipate customer questions and offer help when—and where—they need it most with chat support.
    • Send targeted and behavior-based messages to customers.
    • Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
    • Use chat ratings to gather feedback and continue to improve your performance.
    • Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
    • Integrate AI-powered bots into Chat using API.

    Introduction to Zendesk Chat (for beginners)

    Pros:

    • Free trial is available
    • Flow builder
    • Widget customization
    • Mobile app is available
    • Huge integration option
    • Advanced analytics and reporting
    • Community forum
    • Learning resources

    Cons:

    • Same color code for all chats
    • Quite expensive

    Pricing:

    Zendesk chat offers a Free plan and three pricing plans including – Team, Professional, and Enterprise. Look at the pricing details of each plan below.

    Plan Annual Subscription Monthly Subscription
    Lite $0 $0
    Team $14 per agent per month $19 per agent per month
    Professional $29 per agent per month $35 per agent per month
    Enterprise $59 per agent per month $70 per agent per month

    Botsify

    Rating 4.4/5
    Best For AI-Enabled Live Chat Software
    Pricing Model Per Feature
    Free Book a Demo & Get a Free Trial
    Botsify - Chatbot Saas Tools
    Botsify – Chatbot Saas Tools

    Botsify is an AI-powered live chat system for businesses, allowing them to provide excellent customer service and boost sales. It supports text, audio, video, AR, and VR on all major messaging platforms. Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding. The drag-and-drop interface makes it simple to design templates for your chatbot. Apple and Shazam are among the many big companies that use Botsify to create their chatbots.

    Features:

    • Has an easy-to-use drag-and-drop UI.
    • Powered by AI and machine learning.
    • It allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
    • Introduces conversation forms using which you can collect information about your leads through chatbot conversations.
    • Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.

    Pros:

    • 100+ integration option
    • Multi-language support
    • 14-day free trial is available
    • Chatbot builder
    • Lead Generation Conversational Forms
    • Omnichannel platform

    Cons:

    • Free plan is not available
    • Poor support

    Pricing:

    Botsify offers three pricing plans including – “Do it yourself” plan, the “Done for you” plan, and the “Custom” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Do it yourself $490 (Billed Annually & save 2 months) $49 per month
    Done for you $1490 (Billed Annually & save 2 months) $149 per month
    Custom Custom Price Custom Price

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    ManyChat

    Rating 4.8/5
    Best For Chat Marketing
    Pricing Model Flat Rate
    Free Free Version
    ManyChat - Chatbot Saas Tools
    ManyChat – Chatbot Saas Tools

    ManyChat is a robust communication tool that helps businesses to automate conversations with customers.

    It is a valuable tool for customer service, sales, and marketing. With its automation capabilities, targeted messaging, lead capture, e-commerce integration, and tracking features, it can be used for a variety of purposes. Its omnichannel nature will help to connect this tool with popular social media sites and e-commerce platforms.

    Features:

    • Respond to buyers instantly on their phones, show them the products that fit them best, and get them to buy—all inside of Facebook Messenger or on your website.
    • Guide product selection and complete sales transactions, all within Messenger.
    • Connect with Shopify and recover lost sales.
    • Leverage social media conversations and customer responses to promote products and send coupons.
    • Use the E-commerce dashboard, which automatically pulls metrics from Shopify, to understand what converts best, and track earnings, average revenue, purchases per buyer, and unique buyers.
    • Intuitive drag-and-drop interface.

    Pros:

    • Free plan is available
    • Integration with Hubspot, MailChimp, Shopify, and more
    • Easy to use
    • Video tutorials are available
    • Flow builder
    • Provide free training

    Cons:

    • Lack of better documentation
    • Poor customer support

    Pricing:

    ManyChat offers two plans – Free and Pro Plan. Look at the pricing details of the Pro plan below.

    Plan Pricing
    Free $0 per month
    Pro $15 per month

    Tawk.to

    Rating 4.6/5
    Best For Free Live Chat Tool
    Free Completely Free
    Tawk.to - Chatbot Saas Tools
    Tawk.to – Chatbot Saas Tools

    Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. More than 250000 companies use this chatbot tool to provide real-time support and service to their customers. Tawk.to is the most popular chat tool in the world and holds an impressive 98% customer satisfaction rating. Keep in contact with customers through live chat, track incidents with a built-in ticketing system, and put together an easy-to-use help center – all at no cost. Never lose another lead or sale again, with Tawk.to you can monitor and chat with your website visitors when they need it most.

    How to install and get started with Live Chat App Tawk.to

    Features:

    • Real-Time Monitoring
    • Native Mobile Apps
    • Automated Triggers
    • Customizable Widgets
    • Ticketing Built-in
    • Remove Branding
    • Canned Shortcuts
    • 100+ Integrations

    Pros:

    • Knowledge base is available
    • 45+ language supported
    • Detailed analytic and reporting
    • Easy to set up
    • Free forever
    • Mobile app is available
    • User-friendly interface

    Cons:

    • Notifications are inconsistent

    Pricing:

    The Tawk.to app is completely free.

    Freshchat

    Rating 4.4/5
    Best For AI-Powered Live Chat Software
    Pricing Model Flat Rate
    Free Free Trial and Free Version
    Freshchat Analytics
    Freshchat Analytics

    Freshchat is the customer engagement tool offered by one of the most popular helpdesk service providers. Bringing together artificial and human intelligence across messaging channels, this is a powerful chatbot that is already used by more than 50,000 businesses worldwide. Businesses are leveraging the power of this chatbot to streamline their workflow and provide satisfactory customer experience. It empowers businesses to easily access customer information and provide personalized support, regardless of the channel or device being used.

    Features offered by Freshchat

    • Chatbot is easy to build without any prior knowledge of coding.
    • Customers can resolve their issues on their own by leveraging the chatbot AI.
    • Pre-built templates are available to fast-forward the process of powerful bot creation.
    • You can customize the appearance and behavior of the chat widgets to match your brand and website.
    • Mobile-first approach makes it easy for businesses to connect with customers on the go.
    • It seamlessly integrates with a wide range of business tools, such as CRM systems, help desks, and e-commerce platforms.
    • Detailed analytics on customer engagement, such as conversation history, click-through rates, and conversion rates.

    Pros:

    • 21-day free trial
    • Mobile app is available to chat with customers anywhere, anytime
    • User-friendly interface
    • Excellent customer support
    • Multilingual support in 54 languages
    • Easy integration
    • Email and push notifications

    Cons:

    • Extra features at additional cost
    • Slow response time

    Pricing:

    Freshchat offers one Free plan and three pricing plans including – the “Growth” plan, the “Pro” plan, and the “Enterprise” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Growth ₹999/agent/month, billed annually ₹1199/agent/month, billed monthly
    Pro ₹2799/agent/month, billed annually ₹3399/agent/month, billed monthly
    Enterprise ₹4999/agent/month, billed annually ₹5999/agent/month, billed monthly

    Intercom

    Rating 4.5/5
    Best For Custom Chatbot for for Quick Responses
    Pricing Model Per Feature
    Free Free Trial
    Intercom - Best Chatbot Software
    Intercom – Best Chatbot Software

    Intercom is a customer communication platform that allows businesses to connect with their customers through various channels, including email, live chat, and social media. It is developed and maintained by Intercom Inc, a San Francisco-based company founded in 2011. More than 25,000 businesses are using this tool to manage and support customers. Hostinger, one of the most reputed hosting providers uses this tool to serve its customers.

    Features offered by Intercom

    • Businesses can create personalized, automated messages that are triggered by specific events or customer behaviors.
    • Its live chat and messaging feature allow businesses to connect with customers in real-time.
    • Lead generation tools help businesses to capture lead information from their website, such as name and email address, and automatically add them to their contact list.
    • It helps to gather valuable insights about their customers’ experiences and preferences.
    • It seamlessly integrates with a wide range of popular tools, such as Salesforce, Slack, and Mailchimp. This allows businesses to streamline their workflow.
    • Easy to customize the bot that asks the right questions at the right place.
    • Help Center articles that help the customers with repetitive questions and significantly reduce the workload from your employee.

    Pros:

    • Free trial for small businesses
    • Interactive interface
    • Mobile app is available
    • Wide range of integration options
    • Huge Learning resources are available
    • Account-based marketing
    • Good customer support

    Cons:

    • Price is not disclosed for the business plan
    • Initial setup is complex

    Pricing:

    Intercom offers custom pricing plans, you can contact the vendor for details.

    Tidio

    Rating 4.8/5
    Best For Easiest To Use in Chatbots software
    Pricing Model Flat Rate
    Free Free Trial and Free Version
    Tidio - Easy-to-Use Chatbot Software
    Tidio – Easy-to-Use Chatbot Software

    Tidio is a powerful communication tool that offers you a comprehensive and easy-to-use solution for connecting with your customers and audience. It seamlessly integrates with a wide range of popular platforms, including WordPress, Shopify, and Magento. You can easily connect with your customers and audience via live chat, email, or messenger, without leaving the platform. It provides you with detailed insights into your customer behavior and preferences. These insights will help you to improve your marketing and sales strategies.

    Features offered by Tidio

    • Chat widget that allows businesses to connect with their customers and audience in real-time.
    • Automated responses to common customer queries that reduce response time and improve efficiency.
    • Easy to customize the appearance of the live chat widget to match the brand identity.
    • chatbot builder to create custom chatbots to assist customers with their queries.
    • You can create and send email campaigns to your target audience directly from the Tidio platform.
    • It supports multiple languages which makes it an ideal choice for businesses with a global audience.
    • Advanced AI that recommends the products to users based on their interaction.
    • Smart ticketing system to solve the customer’s query quickly.

    Pros:

    • Easy installation
    • Free plan is available
    • Customer Satisfaction Management
    • Robust analytics
    • Easy customization
    • Blog post to learn
    • Mobile app is available

    Cons:

    • Limited integration feature
    • 100 unique visitors are limited in the free plan

    Pricing:

    Tidio offers one Free plan and three pricing plans including – the “Communicator” plan, the “Chatbots” plan, and the “Tidio+” plan. Look at the pricing details of each plan below.

    Plan Annual Plan Price Monthly Plan Price
    Communicator 15.83 USD per month 19 USD per month
    Chatbots 32.50 USD per month 39 USD per month
    Tidio+ 240.83 USD per month 289 USD per month

    Conclusion

    Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service. The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.

    The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.

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    FAQs

    What is Chatbot?

    A chatbot is computer software used to automatically generate messages to the queries of customers in a messaging app. As customers want 24/7/365 service, so it is an advanced way of communicating with humans via machine.

    Some of the popular Chatbots tools in 2023 are as follows:-

    • Chatfuel
    • Chatbot
    • IntelliTicks
    • Zendesk Chat
    • Botsify
    • ManyChat
    • Tawk.to

    Which are the best free Chatbot tools?

    The best free chatbot tools are as follows:-

    • Chatfuel
    • ManyChat
    • Botsify
    • MobileMonkey
    • Flow XO
    • Pandorabots
    • Aivo
    • DialogFlow

    Is Chatbot an AI tool?

    Yes, chatbots are often powered by artificial intelligence (AI) and are able to mimic human conversation and perform tasks automatically.

    What are the benefits of Chatbots for Customers?

    The benefits of Chatbots for Customers are as follows:-

    • Chatbot provides 24/7/365 service.
    • The customer receives an instant reply to their queries.
    • Customers can take a screenshot of the message whenever they want in order to claim if they won’t avail of the service.
    • Users have the flexibility to choose the language in which they want to initiate the conversation.

    What are the benefits of Chatbots for Companies?

    The benefits of Chatbots for companies are as follows:-

    • Chatbots boost sales because of their instant and 24/7/365 service.
    • A chatbot is considered a way to reach out to new customers because of its active presence.
    • It helps the companies in saving the cost that is required to maintain customer service. Though the installation of a chatbot requires an investment cost, it is less compared to a customer service salary.
    • Chatbot increases operational efficiency as it reacts faster to the customers’ inquiries on behalf of the company.

    Can chatbot tools handle multiple languages?

    Many chatbot tools offer support for multiple languages, including Dialogflow, Botpress, and Pandorabots. However, it’s important to check the specific language capabilities of the tool you’re considering to make sure it meets your needs.

    Can chatbot tools integrate with other tools and services?

    Many chatbot tools offer integrations with other tools and services, such as CRM systems, marketing platforms, and payment processors. It’s worth checking the available integrations of the chatbot tool you’re considering to see if it meets your needs.

  • Gallabox – Empowering Businesses to Connect Effectively with Customers

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Gallabox.

    Digital technologies have revamped business processes, culture, and customer experience across verticals. To be competitive and profitable in a growing digital environment, end to end transformation is necessary for every business, be it a SME or the big giants.

    Gallabox is an easy-to-use, no-code conversational growth engine on WhatsApp for SMBs.

    Gallabox helps businesses increase sales and streamline all customer interactions. By deploying intuitive workflows, the tool puts an end to mediocre and broken conversations.

    Gallabox – Company Highlights

    Startup Name Gallabox
    Headquarters Chennai
    Industry SaaS
    Founder Karthik Jagannathan, Yathindhar Panchanathan, and Yogesh Narayanan
    Founded 2020
    Website gallabox.com

    Gallabox – About
    Gallabox – Industry
    Gallabox – Founders & Team
    Gallabox – Idea & Startup Story
    Gallabox – Name, Tagline, and Logo
    Gallabox – Products & Services
    Gallabox – Business Model & Revenue Model
    Gallabox – Customer Acquisition
    Gallabox – Funding
    Gallabox – Competitors
    Gallabox – Recognition and Achievements
    Gallabox – Future Plans

    About Gallabox

    Gallabox – About

    Gallabox helps companies run their business on WhatsApp empowering them to market, sell, and support better — via a communication channel that feels robust to the core. Whatsapp is becoming India’s favourite super app and that has left room for a plethora of opportunities in the fast growing super app genre.

    In terms of vision, Gallabox believes that all organisations – small, medium, and large need a powerful messaging platform like WhatsApp to manage their inbound and outbound customer conversations. Thus, Gallabox is proving to be a key player in providing customised business solutions over WhatsApp.

    Gallabox – Industry

    Gallabox focuses upon three major problems:

    1. There are about 50 Billion WhatsApp messages that get sent and received every day, but unfortunately, businesses struggle to manage their customer interactions on WhatsApp at scale.

    2. Businesses are still sending around 1.3 billion SMS Per day whereas their customers have already moved to WhatsApp

    3. Businesses find it very hard to build their workflows on WhatsApp, integrating their existing databases with APIs require coding knowledge.

    In terms of the industry size, they see a huge opportunity in the related circles. There are 500 million users that use WhatsApp, and at least 95% of this demographic opens the app once in a day. From this we can infer that WhatsApp has swiftly become apart of their daily lives. Among 500 million users of WhatsApp in India, there are at least 20 million WhatsApp business users. Assuming that about one-third of these businesses require a more sophisticated solution, where they are able to leverage the possibilities of WhatsApp makes this opportunity worth $4 billion per year.

    The second opportunity is that the SMS market globally has reported revenues of $90 billion dollars. According to a recent study about 40 million SMS’s get sent per month and the estimation is that there are a hundred thousand businesses in India sending SMS till date. SMS is really analogue in nature and it really doesn’t allow for any kind of interactivity. So, Gallabox took this as an opportunity.

    The two large opportunities for Gallabox are:

    • To move businesses that are already on WhatsApp business to offering them a more sophisticated solution that can help them leverage the possibilities of this super app: better team collaboration via a shared team inbox, streamlining marketing efforts through broadcast campaigns, simplified support with chatbots and easy integrations to build better workflows.
    • To move companies that are sending SMS today onto the WhatsApp messaging platform thereby empowering them to increase sales and support efforts to scale their business.

    For the last three years, Gallabox’s founders have been observing and working very closely with the WhatsApp team, they recognized the kind of feature functionality that is possible. In the market today, there are some companies that are building their product to use WhatsApp as a messaging channel but over the next couple of years, Gallabox predicts that WhatsApp could transform into an end-to-end business platform where customers can literally do everything from discovery of products, to purchasing, and accessing required support. Gallabox at this position is being able to leverage this opportunity ahead of us.

    Gallabox – Founders & Team

    Gallabox Founders – Yogesh Narayanan, Karthik Jagannathan, and Yathindhar Panchanathan

    Karthik Jagannathan, Yogesh Narayanan, and Yathindhar Panchanathan are the founders of Gallabox. Karthik is the CEO of Gallabox, Yogesh serves as CTO, and Yathindhar serves as CPO at Gallabox.

    A common denominator among the three co-founders has been that they have worked at Sulekha for almost A decade together starting from 2007/2008. All three of them have worked in different roles. It gave an in-depth view of how SMBs and midsize businesses were digitizing the marketing operations, trying to acquire leads from the internet and that was another generation where they saw the SMBs up-close.

    Yogesh has 13 + of experience in full life cycle software development for consumer internet, digital marketplaces and products. Just after Sulekha, he spent three years building the fintech Marketplace at Cred Avenue. Yogesh is a largely self-taught self-made engineering person who has a fantastic balance between Engineering Technology Outlook as well as a business Outlook. He is able to toggle between the two.

    Yathindhar has 17 plus years of experience managing the SMB facing product while at Sulekha, where he also managed the entire value delivery piece so they were collecting money from SMBs which means delivering value back to them in some form. Yathindhar built entire infrastructure to be able to track that and he has also spent a significant part of his career on digital marketing. Just before Sulekha, he was with Xerago, a digital marketing company that manages large clients and after Sulekha, Yatin spent a couple of years at Matrimony where he helped build wedding services Marketplace.

    Karthik has 20 plus years of experience in marketing sales and overall P&L management. He has a strong India SMB focus and mid-market customer expertise. He started his career in advertising and then he spent a good part of his career at Sify between 2000 and 2005. Then after that, he worked at Tata Teleservices in telecom sales for a couple of years after which he was at Sulekha for a little over a decade, where he was part of the original founding team that built this Sulekha local services business and subsequently, Karthik spent a couple of years at Matrimony where he was the business head for the wedding service marketplace business.

    They came from a very strong consumer internet background and were very interested to see how businesses can be helped using technology. This was their core focus as they dabbled in multiple Ideas.

    Towards the end of 2019 is when the three of them decided that they want to start something of their own and noticed a commonality of thoughts. One was the burning desire to be on their own and found a company. Second, was their passion to genuinely help businesses using technology. Third, they felt that an era of digitisation is coming up and they should be ready for it and contribute in some form to the digital transformation. After 6 months of brainstorming they incorporated the company in June 2020.

    Yathindhar manages the product design and the digital marketing piece. Yogesh takes care of the entire Technology architecture, the Visioning as well as the actual building of the product and deployment.

    Karthik takes care of overall distribution which is the sales marketing piece and fundraising activities. The company currently has 24 employees and is actively growing.

    Gallabox Team
    Gallabox Team

    The culture of the company is of shared ownership. The early team members bring a larger dose of passion into the team and new team members are equally amazing with the ability to quickly understand the business, understand the customer and being able to deploy it in the market.

    Their core values are that of focusing on the customer first. They believe that they exist to grow their customers business. They like to raise the standard. The team is always curious to know more and hungry to improve its best performance. They work fast to completion. They think simple is beautiful. Simple is the most sophisticated thing that you can ever ask for. So Gallabox team work hard to make products simple and light to use.

    They nurture talent, embrace the diversity of ideas and team members respect & rely on each other. They place integrity on a very high pedestal because integrity is about doing the right thing even when nobody’s watching. Each of the founders owns the cost and takes accountability for decisions & actions.

    They have a lot of fun at work. They have a Badminton Court next door. So, they go out there and play once a week at least. They also have a Gallabox Shuttles League (GSL). They arrange and play tournaments. They believe that Sports brings people together and it’s a great team-building exercise even if that goal is not team building it inadvertently happens.

    Their hiring funda is that they want to have people who want to build something. They want to build a product, they want to build on an idea, want to build on the career, want to build on the conviction. They look for builders. They do not look for managers. They look for team players who can take something up, own it and go about building it.

    Gallabox – Idea & Startup Story

    With the rapid digitization that we came to see through the last decade businesses started to rely on the Meta, Facebook, Alphabet, and Google ecosystem to attract users. They became the discovery engines to aid businesses in showcasing their product offerings and increase revenues by doing so. A key take back from this new workflow was that customer satisfaction was of utmost importance.

    Brands needed a platform that is readily available to be of service, personalized, and easy to access for users and team members. When Gallabox’s founders started to ideate on the best possible solution for digitising businesses, they realized that at least eight out of ten companies had the components to put together a better workflow but they did not have a platform to bring it all together. Either they were having a CRM or they were getting a CRM done, or they had integration partners that were aiding the workflow but, they weren’t able to unify all these processes into one singular flow.

    Apart from partnering platforms/services, businesses were ready to improve their customer services at scale. This meant for most of them that an increase in resources was the best possible solution. The founders of Gallabox wanted to change this thought, they truly saw potential in this grey area. This was how Gallabox was founded.

    They brainstormed the best solution for any small to medium size business – a single collaborative platform that allows for engaging interactions with customers, predefined or custom integration workflows, no-code conversational bot flows to services customers 24×7, an easy to use tool to launch marketing campaigns at scale and, a shared inbox for teams to better communicate without having to switch between channels.

    Gallabox was named after the cash register – Galla Petti. The Galla Petti symbolises healthy business.

    They focus on minimising marketing wastage, improving efficiencies in marketing as well as in sales effort and customer support efforts and focusing on enabling winning conversations with prospects and existing customers. Gallabox is building a product to streamline and reduce the multiple efforts of sales, support and marketing teams.

    The three large touchpoints of the customer are – Discovery, purchase, and support. Gallabox helps businesses to manage these customer conversations across 3 milestones. The goal is to provide their clients/customers with a tool that works like a charm, is simple to use and feature rich to scale their business operations.

    The Gallabox logo has two perspectives. One perspective is, it is supposed to be a box, a cube and therefore drawing parallel to the brand name. The other perspective is that of the blue arrow that is pointing towards the right side. It symbolises the rising graph of a business. The focus is to enable their clients’ business to improve. This Arrow symbolises what Gallabox wishes to provide to their clients business.

    Gallabox – Products & Services

    Companies want to be able to deliver a great experience to the customers across three milestones – Discovery, purchase, support and of course, there are multiple in between. In pursuit of these goals, most of them have a website, some of them have a mobile app and which is where their products, services and their profile and their reason to believe – all of these things really are sitting out there.

    Several of them also have CRM which is a repository of customer information. Often, CRM is integrated with the website so therefore there is a way in which the discovery, purchase, and support functionalities could be delivered to a certain threshold level of quality but unfortunately, their customers are sitting on WhatsApp and the island is not connected to any of these. So what WhatsApp is allowed to do and what Gallabox is building on – is being able to connect the website, mobile app, and the CRM with WhatsApp and be able to offer an end to end business solution for clients.

    Through Discovery, Purchase, and Support, Gallabox offers a set of features or a way in which teams can collaborate with each other, with the multi-agent team inbox, clients can run marketing campaigns with the WhatsApp broadcast feature, they can run automation capabilities with a chatbot and start a conversation with the prospect or with the existing customers and then hands off to an agent at some point of time. Gallabox can integrate nicely with that including CRM and payment systems and so on. Gallabox is working on building the E-Commerce engine and the business app templates.

    The entire journey is multiple touchpoints with the customer, from the time the prospective walks in – to the time the prospect is converted to a customer, customer conversation leads to the engagement and then some kind of support to the customer request. Gallabox really offers all of these features covering the touchpoints of the customers.

    It’s not easy to be able to imagine this kind of ambit. Gallabox wants to make it as easy as building a templated website. There are several tools available now on the internet you know if you have a couple of hours, people sit down and create a good looking website for yourself. They are developing the capabilities to be able to do that on WhatsApp. Gallabox builds plug-n-play tools supporting hundreds of workflows.

    Let’s take an example – A travel portal integrates with Facebook & Razorpay’s payments gateway or an Edtech company integrates with Stanley to generate leads. The integration will help them send message notifications through a bot on WhatsApp or they can send automated reminders to the users on Whatsapp. They are building a library of industry-specific templates and workflows. They have already built more than 250 such workflows. Working with more clients will help the company gain more experience and expertise.

    A client can come in, filter by industry and pick the workflow that they want and start deploying. So, Gallabox is really building a do-it-yourself toolkit for companies to build their business app on WhatsApp. However, the founders are also Cognizant of the fact that India and several other emerging economies are where the do it yourself phenomenon may not be as prevalent and therefore there is a dependence on developers to build software products.

    So, for instance, Shopify has a fairly robust do-it-yourself toolkit for people to be able to create a website but , businesses still depend on developers to be able to build the shopping website and so is the case with Magento, woo commerce, Wix, and several others. There is a huge ecosystem of developers offering such services to clients. What Gallabox is doing is it is building a product initially which is a do-it-yourself toolkit for companies and, it is also building a platform that necessarily is a developer tool for them to build a WhatsApp business app.

    Gallabox – Revenue & Business Model

    Gallabox is a product, therefore, it’s on the subscription business model. Customers can pay on a monthly/annual basis. They have very comfortable pricing starting from 2500 rupees or even lower depending on prepaid going up to 9000 Rupees.

    They have experimented with what clients really require and therefore based on that they have treetop rising over the last six months. The core philosophy behind the pricing is it ought to be a small ratio of a benefit that the client accrues by using Gallabox. As they focus on improving the quality of customer conversation with that two benefits accruing to their client – one is it can increase the sales and or it can reduce their support cost, which means there is an ROI by using Gallabox.

    Gallabox aims to get a small percentage of the lift or on the cost savings that they are able to enable for their clients. This way they have figured out a pricing model. Gallabox pricing includes the cost of the business, WhatsApp business API and all the other related costs.

    Their focus is not on profitability at a unit level but to ensure that they get the pricing right and should be fair on both parties and should ensure that it is easy for customers to adopt Gallabox and help scale the customer acquisition engine.

    Gallabox – Customer Acquisition

    Gallabox can be used by anyone without any coding knowledge. Most of the businesses in India does not prefer DIY and instead hire individuals like freelancers or outsource to small companies.

    However, very interestingly, Gallabox is enquired by these freelancers and companies who ask them how they can use Gallabox to make their work easier for integration. Gallabox has got a great connection with the developers’ community and this is how they acquired most of their initial customers.

    Gallabox – Funding

    The founders bootstrapped the startup since its inception while the MVP was being built. In April 2021, Gallabox raised a pre-seed capital of Rs. 3 Crore from angel investors by issuing CCPS. They began deploying this capital from June 2021 to augment the team and acquire customers using a variety of GTM tools.

    Gaurav Kumar (Founder, CredAvenue), Pramod Kumar(Cofounder, Wealth Advisors India), Kapil Ramamurthy (Cofounder, Spark Capital), Swaroop Reddy (Founder, SeedTime Ventures), and Kris Karaikudi (Global Data Strategy Lead Slalam, US) are Prominent angel investors of Gallabox. They are also the advisors for the company.

    Gallabox – Competitors

    ‌Top competitors of Gallabox are:

    • Wati.io
    • Yellow.ai
    • Interkat
    • Engati

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    Gallabox – Recognition and Achievements

    Gallabox receiving TANSEED Grant‌
    Gallabox receiving TANSEED Grant‌

    Gallabox has Received TANSEED GRANT from Govt. of Tamil Nadu and CM MK Stalin.

    Gallabox received the TANSEED grant funding of Rs 5 lakhs from Hon’ble Chief Minister MK Stalin on the 23rd of December, 2021. Gallabox was one of the 19 startups from across the state that was selected in the second edition of the Tamil Nadu startup Seed Grant Fund. The Grant is for a total of Rs 10 lakhs per winner, the first tranche of which is Rs 5 lakhs.

    Gallabox – Future Plans

    Customers make great efforts to discover and interact with a brand or business. In these countless interactions — lie opportunities for you to make the right impression. These touch-points where customers and your teams meet are sacred for a business. Gallabox powers these connections to make them more impactful.

    FAQs

    When was Gallabox founded?

    Gallabox was founded in June 2020.

    Who is the founder of Gallabox?

    Karthik Jagannathan, Yogesh Narayanan, and Yathindhar Panchanathan are the cofounders of Gallabox.

    What is Gallabox pricing?

    Gallabox pricing ranges from 2000 – 9000 depending upon the client requirements.

  • The Idea, Strategy, And Approaches Behind the Success of Verloop.io

    The internet has empowered customer expectations and the boom in the service industry has to bring new tech-based applications to meet them. Conversational AI is a cost-efficient solution for all businesses to enhance customer service. For all businesses, from small-to-medium businesses to large enterprises, it reduces the staffing cost in the customer service department and improves customer satisfaction. AI-based solutions better understand the customers and offer relevant content that’s tailored to their personality. It helps in customized marketing to drive conversion.

    Verloop.io is a Conversational AI platform to automate customer support. Here are the insights into the idea behind starting Verloop.ai and the growth strategy they have adopted for making it successful.

    The insights are shared by Mr. Gaurav Singh, CEO & Founder, Verloop.io.

    Why did you decide to go with the idea of chatbot?

    At Verloop.io, we wanted to answer the fundamental question companies were asking at that time – how they could increase their profitability by providing better customer support. We realized that customer support as a category had been underserved by technology. While there were various tools available for marketing and sales, this segment was not getting the attention it deserved. Additionally, the technology developed for Customer Support till that time was mostly internal-facing/ process optimization – ticketing, QA sampling, etc. None of them enabled brands to build delightful customer experiences. We strongly believed that we could add value to the partner brands and help them offer a superlative experience to their customers.

    Seven Years, How has been the journey so far? One big challenge you faced and how did you overcome it?

    It has been an interesting journey for us so far to become the world’s leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels. During this time, we helped brands to effortlessly, and accurately scale up their customer support in a secure manner. More than 5,000 brands globally, including Abu Dhabi Islamic Bank, Nykaa, Decathlon, Dar Al Arkan, Fetchr, DSP Mutual Fund, Rentomojo, and Scripbox are using our platform. Currently, our messaging layer can handle over 100k concurrent connections and can process over 4.3 million messages per second. We started our journey with just handful of employees and today our team has over 110 members.

    One big challenge that we faced when we were starting out was that at that time, the awareness around Conversational AI enabling customer support teams was very limited. Most brands were unaware of Conversational AI and perceived it as a simple FAQ answering chatbots. Therefore, we had to build awareness and show them the value that we offered so that they understand the difference between Conversational AI and a simple FAQ or IVR bot.

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    How did you go about finding your first customer and product-market fit?

    Like they say, finding our first customer is the most challenging. More than customers these also become your design partners and give critical feedback to shape the product in a way that the market does respond to. On our journey, we were blessed to have some great brands that gave us multiple inputs and validated our product features that helped us achieve PMF.

    What are the different channels you use to generate leads? Please share any one growth hack which gives the most ROI?

    We have a multichannel marketing campaign running that ensures we are able to have multiple touchpoints in our potential user’s journey. We run campaigns right from the top of the funnel (awareness) to the bottom of the funnel and even post-acquisition.

    One growth hacks is to identify who truly is your audience is when it comes to generating leads.

    Approaching enterprise clients, SMEs, and startups, requires a whole different strategy. Could you please share some tips for the same?

    As you have mentioned, these are very different customers, and the buying process also differs. We have different playbooks across Product, Marketing & Sales for these. Our enterprise playbook is heavily relationship and outbound dependent while for the SME and startups is focused more on the inbound side.

    What are a few KPIs you track for the company? How do you measure the performance of your bots?

    Conversational AI Chatbots
    Conversational AI Chatbots

    For different brands, there are different KPIs that we follow. With Verloop.io, brands are able to answer data-driven queries without interfacing with customer support. It also enables human agents to access all information from a single platform. By doing this, businesses are not only able to resolve a larger number of queries but also increase agent efficiency through historical and contextual customer information.

    Brands that have adopted Verloop.io have experienced a 2x jump in their Customer Satisfaction Scores (CSAT) and a 5x increase in the agent effectiveness within 3-6 months. There was also a significant drop in calls as automation deflected a lot of queries. This has resulted in annualized cost savings of more than $1 billion across our clients.

    Could you please share some metrics on growth numbers and revenue metrics?

    In 2020, Verloop.io leapfrogged to become one of the biggest chat automation processors in India. Continuing on the growth journey in 2021, we have increased our customer base by 5X this year.  We have gained from experiences and continue to enable businesses to deliver delightful support experiences to their customers in multiple languages. At the same time, we offer an omnichannel approach so all our partners can offer a unified customer experience to their customers.

    In terms of volumes, Verloop.io is now powering more than a million conversations on a daily basis across various platforms. During the course of this year, we have also set up offices in UAE, Singapore, and South Africa to be closer to our clientele while we make our solution available for customers worldwide.

    How do you make decisions on partnership?

    When we look for partnership, we look at two things. One is how well the partner is respected and trusted by its customers and secondly is there a true value being created when Verloop.io and the partner join hands. This has helped us in screening out the noise and focussing on the partners we believe can unlock tremendous value in terms of growth and reach not only for Verloop.io but for the end customer as well.

    What’s your strategy to hire the right candidate?

    As an organization, we believe that if you hire the right set of folks and treat them right, they will take care of your business/customers. While we are super focused on the skills we need to hire for, we look for the right fitment in terms of our values and our working culture.

    Being a funded company, what would you advise the founders who are looking to raise funds?

    I believe in the initial days itself the founders should have a clear idea of who they will be targeting. Another approach that I recommend to fellow founders is that rather than looking at pleasing all, they should focus on their product and how they can better it. This is essential, especially in the initial days. Instead of obsessing over the competition, or what competitors are doing, they should focus on the value add that they can bring to the table. Rather than spending time chasing VC, founders should invest it in increasing their top lines. If the foundation of the start-up is solid then there will have no dearth of people wanting to invest in it.

    What are a few new areas where conversational AI tools will be used? Do you think, Is it possible to completely replace customer support with conversational AI?

    Conversational AI makes perfect business sense for all B2C companies. At Verloop.io we have been focusing on industries where there are large volumes of pre-sales and post-sales support required. This typically includes retail businesses, e-Commerce, banking, financial, insurance, edTech, food-tech, travel, and logistics amongst many others.

    In the last 10 years, there have been significant improvements in the natural language processing (NLP) and deep learning technologies that has given new amplitude to simulate human conversation and dialogues. To delight the customer, achieve excellent Net Promoter Scores and reduce their customer service cost, businesses too are investing heavily in innovating ideas.

    With the prevalence of chatbots and customers becoming more amenable to talking to bots, voice-based bots are becoming the new mainstream. As advancements in NLP continue, chatbots will only get smarter and have more human-like interactions.

    More than replacing, Conversational AI chatbots are designed to work in conjunction with the existing systems. The chatbots enable the system to get more efficient by handling a greater number of queries in a reduced time and cost. The focus here is to ensure that only escalations are passed on to human executives.

    What’s your opinion about the Indian SaaS market in 2022?

    The SaaS business is booming in India. A report by McKinsey and SaasBoomi has predicted that this industry will be worth $1 trillion by 2030 and India’s share to double by that time.

    In my opinion, the Indian SaaS market is just starting up. With the recent funding(s), acquisitions, and listing, SaaS is now entering the growth phase in India. While typically India SaaS has sold to clientele outside India, this year will see a lot of Indian businesses engaging with Indian SaaS products. These are driven by SaaS organizations investing in better product leadership, great customer experience, and the advantage of being at the cutting edge of technology.

  • The Rise of Chatbots in the B2B SaaS Industry

    When someone goes to a website to look for information, they have two options. One is to pick up the phone and speak with a customer service representative to get answers to their questions, and the other is to use the online chat facility. The majority of individuals favor the second route since it is quick, simple, and hassle-free.

    But have you ever thought about where this help comes from? That is the person on the other side of the table who has all of the answers to all of the questions and concerns? Well, it’s not a human, but a chatbot, as most of you are probably aware.

    Chatbots are becoming more and more popular every day. They’re a godsend for businesses that offer chat services on their websites. Furthermore, as new AI (artificial intelligence) technologies emerge, chatbots have grown more efficient and advantageous to organizations.

    Bots are proving their mettle once again with the latest features, such as language processing skills, built-in algorithms to assist learning from patterns to enhance their knowledge, and so on.

    What are Chatbots?
    How do Chatbots work?
    The Rise of Chatbots in B2B SaaS Industry
    FAQ

    What are Chatbots?

    Bots are computer programs that execute tasks that would otherwise be performed by people. They collect data and use the information to make the interface more instinctive and intelligent, thanks to artificial intelligence (AI).

    Chatbots are computer programs that simulate human dialogue. They respond to the queries of the users. Every command is met with a positive response.

    Almost major platform, including WhatsApp, Facebook, and others, now has chatbots built in to improve the user experience.

    They might be either utility bots or informational bots. Users can get important information from information bots, while utility bots accept commands and reply.

    How do Chatbots work?

    Natural language processing, or NLP, is the technology used by chatbots. It is a branch of artificial intelligence (AI) and computer science concerned with the interaction between humans and computers.

    Three classification methods are used by chatbots to function.

    Matching patterns

    Bots utilize pattern matching to classify texts and provide appropriate responses for consumers. The pattern’s standard structure is AIML or Artificial Intelligence Markup Language.

    Neural networks (Artificial Intelligence)

    With the help of weighted connections created through multiple iterations during data training, neural networks make it easier to determine output from input. Every sentence is split down into different worlds, and each word is finally used as an input for neural networks.

    Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.

    Algorithm

    Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.

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    The Rise of Chatbots in B2B SaaS Industry

    Chatbots have risen to prominence in recent years as a result of their capacity to streamline a variety of marketing procedures. By offering fast solutions to clients’ questions, these clever automated messengers speed up the process of certifying sales leads.

    According to a Harvard Business Review study, organizations that do not respond to leads in five minutes or less risk losing them forever, emphasizing the necessity of giving prompt responses to your clients.

    Chatbots are still a relatively new concept, and their enormous potential is sometimes missed. B2B enterprises account for 58 percent of all websites with a chatbot.

    Given that chatbots were previously utilized significantly more frequently by B2C enterprises, this is a fascinating finding. Because of this rising usage, there are several significant advantages to using a chatbot in your B2B organization. Continue reading to discover more about the causes for the recent development in the chatbot market, as well as how B2B companies are beginning to see the value that chatbots can bring to their online presence.

    The Struggle for Convenience

    Let’s face it, no one wants to sit around for hours on end waiting for a response to a query. As technology advances and clients migrate to more convenient customer assistance options, customer care phone lines are slowly becoming obsolete.

    Chatbots have begun to appear on a variety of social media sites, including Facebook Messenger. Customers will be able to have faster and more seamless customer service encounters as a result of this. They may gently go on social media and get a solution to their question in a matter of seconds.

    These bots are also available 24 hours a day, seven days a week, although most customer support representatives are not. It might be unpleasant for a consumer to wait for a customer support representative to come online and reply after regular business hours, especially if the question is urgent.

    Keeping consumers waiting can result in them leaving their company elsewhere, resulting in a significant loss of revenue. As a result, users and organizations alike have found chatbot availability to be one of the most tempting features.

    Consistency is essential

    Customer service consistency is an aim for almost every B2B company. When two consumers ask the identical question of a customer care professional, they should always get the same answer. This establishes client trust and ensures that customers are never misled.

    When it comes to human customer service representative, you can give them all the same training, but their responses will always be slightly different. That’s understandable; after all, they’re humans, not robots, and it’s human nature to make mistakes now and then. At the end of the day, it’s an ineffective system for businesses to use, which is where chatbots come in.

    Technology is becoming more intelligent

    Eliza - Worlds First Chatbot
    Eliza – Worlds First Chatbot

    In 1966, an MIT professor created the world’s first chatbot. Although this bot could only answer simple questions, it was a significant technological advancement. Over 50 years of research and development have gone into making chatbots the extraordinarily intelligent computers that they are today.

    In many circumstances, it’s difficult to determine whether you’re interacting with a chatbot or a real person, and technical advancements will only make it more difficult. These sophisticated computers are programmed to recognize keywords and respond accordingly.

    These systems have progressed over years of engineering to the point where they can precisely mimic the human brain’s speaking patterns and mental processes. These chats are nearly comparable to those with real customer service personnel due to their human-like language and ability to pick up keywords.

    The Budget-Friendly Alternative

    Every company wants to save money wherever it can, thus cost is a major consideration in the assimilation of chatbots. You should anticipate paying somewhere between $500 and $2500 for your chatbot, depending on its sophistication.

    Chatbots may have a high initial cost, but their ongoing costs are quite low, making them significantly less expensive than hiring an entire staff of customer support professionals.

    Chatbots may cut operational costs by up to 30%, according to Chatbots Magazine, so it’s easy to see why so many B2B companies are making the move.

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    Conclusion

    The advantages that chatbots may give for your B2B company are unrivaled. Chatbots can be a very fantastic tool for you and your business if you are ready to make the initial investment. Chatbots may help enterprises streamline procedures and build long-term relationships with website visitors, thus their popularity is only going to expand.

    FAQ

    Which platform is best for chatbot?

    Lobster by EBI.AI, Chatfuel, MobileMonkey, Aivo, ItsAlive, Imperson, and Pandorabots are some of the top chatbot platforms.

    What are the two types of chatbots available?

    There are two types of chatbots, rule-based and AI chatbots.

    How are chatbots used in business?

    Chatbots improve customer service by being available 24/7 and replying to queries in no time.