Tag: build trust

  • How to Build trust among the employees?

    Trust is considered an important factor in any relationship. Building good relations and trust with clients and employees is a key to success and an effective team.  As an effective manager, you are always more concerned about the productivity of the employees, But if your actions show a lack of trust among the employees then they won’t be productive and supportive of your decisions. Faith, belief and trust are important factors for which every business organization should stand for. Here we present the important ways by which you can build trust among your employees:

    Invest in them
    Have Strong Moral Principles
    Be accountable for yourself too
    Understand the goals of employees and be supportive
    Value their pros and cons in decision making
    Accept their failures
    Give them important and valuable tasks

    Invest in them

    Investing in the employees is as important as investing in organizational growth. Investing and Nurturing them builds a sense of trust and safety. You can spend a part of your time connecting with them during their training period by better understanding their professional background, strengths, and weaknesses. This helps in the development and personal growth of the employee with the organization. If you start doing so, then this will not only make them develop and grow but it will also make them feel that you trust them. This is because people only invest in areas they trust and believe the most.

    Have Strong Moral Principles

    A business runs on the business plans, rules and policies of the organization. Similarly, a better human attachment can only run with strong moral principles. If you value people and have strong moral principles, then employees will have faith in the organization. This faith will generate trust among them. But if you don’t value moral principles then there will be more doubts and uncertainties. They will skip a lot of things and may start hiding the things if there lack of moral standards within you and your organization. This can be done either due to fear or doubts, but the outcome doesn’t go well. If the employees start hiding things from the employer, then there will be more threats to the organization.


    Be accountable for yourself too

    Every mistake or error in business has the same results no matter who does it. As the most senior in the organization, there will be no one to discover your mistakes or errors. But it may be carefully observed by the employees. They won’t tell you about it but it will become a buzz inside the organization. Even they may also follow the same track.

    Therefore, whatever rules or system is created, it should be followed by everyone. You also should be accountable for yourself, sometimes you need to accept your mistakes, without any hesitation. The others acknowledge you following the rules and even accepting your own mistakes creates a good working environment. This will make them trust you because you follow a system and don’t break it even when the matters come on you. But if you as the key person don’t be accountable for your own mistakes then employees will lose their trust in the organization this will create chaos in the organization. So it is important to be responsible, accountable for the duties to maintain a work-life balance in the organization.

    Understand the goals of employees and be supportive

    As the owner of the business, you know how much business goals matter. But on an individual level, you can realize how much your personal goals matter too. Everyone is positively driven, valuing each other work because all are working for their objectives. These goals and objectives matter a lot for everyone and got equal value.

    So if the employee goals are well understood by the employer, they help them achieve them. In this way, both the business and employees’ objectives get considered. So, when the employee’s objectives are considered by the employer, then the employees become confident of their goals and work with full dedication. This generates trust among them and they start working more efficiently.

    Value their pros and cons in decision making

    Employees in decision making

    Involving employees in decision-making is very important. Though the decision is finalized by the manager, the collective decisions are more often valuable. So during the company meeting, you as an employer should make employees feel valuable and useful.

    You should value their pros and cons in decision making. It may be effective or ineffective, but if you come to value it, it will make them feel important too. This will also show that you trust them and value their decision. So have a small discussion round or clarification on whatever the ideas/points are given by them. This creates a positive environment in the organization.

    Accept their Failures


    Failures are a part of life and it happens to everyone. Whether it’s a small worker or a big CEO, everybody has gone through a rough patch. There may be times when our employees fail and feel discouraged, But instead of firing them accept their failures and encourage them for their efforts. But if the organization is not supportive of their failure, they will fear failure and won’t try new things.

    Their innovation and ideas will stop because of the fear of failure. Failures make people learn and get experience from their mistakes. Encouraging them to try out new things and making sure it’s ok to fail but this shouldn’t make them stop trying out new things creates a safe environment for people to work.

    Give them important and valuable tasks

    Give them important and valuable tasks

    Sometimes, it is important to assign important tasks or roles to employees which are above their job roles. This will also make them feel valued and they will witness themselves as trusted in the eyes of their manager. And not only that, but it also prepares them to perform a higher standard job than their current position. This gives them experience as well as practice for their upcoming promotion.

    Conclusion

    Building trust among the employees is the main key to success in the business world. For an organization to succeed employees play a huge part. Good work and a supportive environment help employees to experiment on their work and achieve great results.  Building trust helps in an effective team and work environment.

  • Top 10 Ways to Build Customer Trust in Online Business

    In family or in business, every successful relationship involves trust. Trust determines the progress that we make in life. People can lose trust in you as a result of you being negative, self-centered, selfish or even ungrateful. In our daily life, trustworthiness is always evaluated. It increases our credibility. Nowadays every business wants to go digital as it is quicker, more efficient and hassle-free than doing offline business. Doing business online means you are dealing with people you don’t know and have never met before. Therefore, creating a climate of trust with your clients is very crucial to make your online business grow. So, if you are into online business or are planning to foray into the same, here are a few tips that will help you to earn customer trust.

    10 Ways to Build Customer Trust
    FAQ’s
    Conclusion

    10 Ways to Build Customer Trust

    1. Be clear

    Being straightforward in your business is what will determine its growth. Customers get irritated when they realize you are not transparent with your service or product. For example, they might like the product and in the process they realize later there are some hidden costs in it. Be clear with the terms and conditions, pricing and discounts if any. Credibility is easily lost when you keep fishy deals.

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    2. Timely response to client’s problems

    No one is perfect in this world. And we all know customer relationship is very vital. Products we sell sometimes are faulty even right from the company perspective. Be honest and respond to your client’s problems on time. Sometimes it becomes scary when a customer buys a product and realizes they cannot find you or cannot be assisted in any way.

    3. Video charting

    Online selling involves dealing with clients around the world. We need to invest in technology where for example videos with customers can be recorded. This will create a platform to attend to customer’s queries and also engage other viewers. In the process of interacting, this could be a way of selling your personality and also such videos with customers will build the credibility of your brand among new and potential customers.

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    4. Create room for teleconferences

    Sometimes we tend to lose focus when we look at the cost of something before doing a cost-benefit analysis. Create dates for questions and answer sessions and let your clients participate. Customers should have an avenue to share with you the pros and cons of your product. This will also help you to improve the quality as per their preference.

    5. Remain positive when corrected

    We all make mistakes. Sometimes you might publish information that has small mistakes like spelling or others. When customers try to correct you, don’t cover-up. Admit, make necessary changes and move on.

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    6. Add and implement testimonials

    In order to keep trust online, testimonials are one of the key things you should put in place. Ask for consent from customers and include them on the page. Readers will be able to access it. People want to be sure you have worked with other people. Especially B2B companies gain a lot of credibility as a result of this.

    7. Business rating

    Involve your business in relevant rating groups. This assures customers that your goods meet the minimum standards and are valid and recommendable to use. With business rating, consumers can do marketing for you and get valid feedback. This brings a better understanding of how best you can serve your customers.

    StartupTalky User Rating

    8. Document a case study

    It is very important to carry out an intensive analysis of a product. A case study captures the reality of the product. This will give the clients a picture of how a product helped someone before and how could currently help them. It can also promote ideas and innovation.

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    9. Post credentials

    Clients would always like to hear if the product they want to use is legally accepted or is insured. Customers also want to know if you are a registered member of any organization/body. This convinces them that your product is right trusted and regulated.

    10. Publicity

    Without looking at the expense side, you need to get your business to media sources. People highly trust materials publicized. The more people hear about your brand or see your brand, the more they trust in your brand.

    Customer Acquisition Cost By Industry
    I’m sure you know that your customer acquisition[https://startuptalky.com/tag/acquisition/]cost (CAC) is the price you pay to convert alead into a customer. And for most companies, that’s a pretty huge expense.According to a 2017 CMO survey, businesses [https://startuptalky.com/tag/business/…

    FAQ’s

    What is consumer trust?

    The trust between a consumer and a brand is just as important as any other relationship.

    How do you gain customer trust?

    These are some ways you can build customer trust & loyalty

    • Offer Excellent Customer Service.
    • Publish Customer Reviews and Testimonials.
    • Be Transparent.
    • Ask for Feedback.
    • Create a Loyalty Program.
    • Always Put Your Customers First.

    How do brands build trust?

    Your brand trust relies on what you say to your customers, how you say it, and how you prioritize their needs.

    How is brand trust measured?

    Brand trust can also be measured by analyzing social media content, by tracking consumer habits, and through internal organizational tracking.

    Conclusion

    In this online world, we interact with people from various backgrounds and diverse cultures. Hence it is important to remove unnecessary fear and suspicion to earn faith from customers, and the above-listed steps will surely help you in doing so. Know about some other great ways to build customer trust? We will love to hear from you in the comments below!