Tag: Brand Building

  • The Importance of Customer Retention and Brand Building Strategies to Attract Customers

    This article has been contributed by Praveen Paulose, MD and CEO, Celusion Technologies.

    Customer retention entails initiating relationships with new consumers, building valuable connections with them that leave them satisfied with their choice of service, helping enhance their interaction with the brand, and leaving them with memorable experiences that they will value for a lifetime. To put it simply, it is far from a one-step process. Rather, it is a culmination of processes that reward their decisions and loyalty in the long run.

    Significance of Customer Retention
    Strategies for Effective Customer Retention
    Personalization and Loyalty Programs
    Listening to Customers and the Power of Feedback
    Future of Customer Retention: AI and Emerging Technologies
    Seamless Omnichannel Experiences and Gamification
    Prioritizing Data Privacy for Customer Trust

    Significance of Customer Retention

    Customer retention is critical to a company’s growth, sustenance, and success. Repeated purchases of products and services by customers lead to long-term profitability for the company and authenticate the value propositions. This also significantly boosts the company’s image as one that does not neglect customers in its pursuit of growth. These relationships with customers also translate into long-term associations with clients, who appreciate the care that goes into retaining the same customer groups for years and decades. It also directly improves the Customer Lifetime Value, which is the total value a customer brings to a business. This provides a company with a solid foundation and an upward trajectory when it comes to financial growth and stability.

    Strategies for Effective Customer Retention

    It is imperative that brands keep a watchful eye over even the smallest of grievances that customers may face and address any and every concern shared by them. Retention doesn’t come solely from addressing customer needs today, but ones they may encounter in the future as well. Future Proofing the services and products of a company is the most essential aspect of ensuring high levels of customer retention.

    The prerequisite step to building a base of long-lasting customers is to serve existing and new customers so well that they don’t spare second thinking of another brand. This translates to promptly responding to inquiries, resolving issues thoroughly, making yourself heard by customers, and making them feel valued and appreciated.

    Personalization and Loyalty Programs

    In today’s era, personalization has become an integral part of many brands’ strategies. It makes customers feel special in ways that are humanized with services that are tailor-made for them. The result of this is a stronger emotional connection with people. Another way of achieving this is through programs that reward customers for their continued association with the particular brand. Brands often achieve this with loyalty programs, incentivizing activities and participation, exclusive access, privilege cards, and more.

    Listening to Customers and the Power of Feedback

    As a brand, it is important to always keep your eyes and ears open to any feedback from customers. They act as a valuable information repository that tells brands how they can improve their products and services and anything else that can take the company forward. Increased customer satisfaction can also lead to a sense of community building around the brand, where customers share their favorable experiences with each other. This encourages advocacy and further contributes to brand loyalty. Striving to exceed customer expectations can be achieved by leaving a positive impression after every interaction.

    Future of Customer Retention: AI and Emerging Technologies

    Customer retention as an important aspect of brands is something that will continue to evolve in the future, just like most things. The future of customer retention will be shaped by emerging technologies, changing consumer behaviors, and newer business practices that will come into the market.

    The advent of Artificial Intelligence has been a game changer in acquiring data, analytics, and research. This allows for greater personalization for customers, which is only going to become increasingly important in the future. Brands can benefit from this by tailoring their products and services for customers as per their preferences. Artificial Intelligence can also play a significant role in engaging customers by pairing them with technologies like voice assistants. Doing so can make user experiences more interactive. Artificial Intelligence is also highly useful in predictive behavior, thereby helping brands address potential issues that may crop up in the future. Anticipatory customer service will become more prevalent as time goes on, making AI an incredibly valuable tool for brands to utilize.

    Seamless Omnichannel Experiences and Gamification

    With more options in the ways to access products and services today, customers are looking for a seamless omnichannel experience. What this means for brands is providing a consistent experience across platforms such as online, mobile, social media, and even physical stores.

    Gamification, another element that increases brand-customer interaction, will grow to become more sought-after by brands. Integrating elements such as challenges can make things more rewarding for customers. Additionally, technologies like Augmented Reality and Virtual Reality can be used in conjunction with gamification to help customers connect with brands in fun, interesting ways.

    Prioritizing Data Privacy for Customer Trust

    Even today, customers prioritize their data privacy above many other attributes, considering it a sheer necessity and not just a mere feature or facility. Ensuring the security of customers can earn their trust and help retain their loyalty. In short, protecting user data is the most direct way of protecting their relationships with the brand.

    Conclusion

    Brands can greatly benefit from investing in comprehensive research and development to come up with future-proof strategies for their customers. This starts with analyzing emerging trends and technologies with a proactive approach.


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  • Hyper Connect Asia – Shaping Brands in the Digital Age

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Hyper Connect.

    Digital marketing and advertising have seen unprecedented growth in the past few years. Digital media is witnessing phenomenal growth in terms of marketing skills and has become one of the essentials to building trust among customers. Surviving in the digitally transformed world needs a strong marketing strategy, design, and development needs for a business. Technologies have brought innovative ways to promote your brand and services effectively on digital media platforms. Hyper Connect is a digital marketing agency that offers brand strategy, campaign management,  content designing, e-commerce development, UI and UX designing, and more.

    Read the success story of Hyper Connect, a digital marketing agency to bring all the solutions required to keep your business alive and grow in this hyper-connected world. Know about Hyper Connect, its founders, the startup story, and more.

    Hyper Connect – Company Highlights

    Startup Name Hyper Connect
    Headquarters Mumbai
    Industry Digital Marketing Agency
    Founder Ankur Pujari and Kiran Khadke
    Founded 2018
    Website hyperconnect.asia

    Hyper Connect – About
    Hyper Connect – Industry
    Hyper Connect – Founders and Team
    Hyper Connect – The Idea and Startup Story
    Hyper Connect – Service
    Hyper Connect – Name, Tagline, and Logo
    Hyper Connect – Business Model
    Hyper Connect – Customer Acquisition
    Hyper Connect – Challenges Faced
    Hyper Connect – Most Successful Marketing Campaigns
    Hyper Connect – Growth
    Hyper Connect – Future plans

    Hyper Connect – About

    Hyper Connect helps brands shape up for the digital age! As digital mediums have become mainstream, they fuse strategy, and creative ideas with data-driven media to help brands realize their ambition. Their suite of services encompasses brand strategy, communication design, mar-tech development, and media outreach.

    One philosophy that they imbibe in every engagement is Clarity is Power and, in every work, showcase you will see the clarity creating effective solutions.

    Hyper Connect – Industry

    The industry is very bullish as more and more brands are entering the market, competition is getting intense and in the age of consumerism, a differentiated brand is the only way to success. They are witnessing this growth in their rapidly growing client base & revenues.

    Indian digital advertising industry crossed the 22,000 Cr mark at a CAGR of 35% from last as per Dentsu-e4m Digital Advertising in India 2022’ report. The industry will cross the 36,000 Cr mark by next year.

    Hyper Connect – Founders and Team

    Ankur Pujari - Co-founder of Hyper Connect
    Ankur Pujari – Co-founder of Hyper Connect

    Ankur Pujari and Kiran Khadke are the co-founders of Hyper Connect.

    They were friends first and founders later. They both worked on different sides of advertising, Kiran came from pure mainline agencies, and Ankur worked across digital 1st clients from as early as 2009 in India and later in Singapore. While their mediums were different, the world was converging to brand solutions anchored in digital and that’s where their skills together became a force to reckon with. They started discussing this increasing gap of agencies where mainline agencies had the understanding of brands and digital agencies were mostly tactical media focused. They created an agency that converged a strategy anchored in digital and shaping up brands for the digital age.

    Kiran Khadke - Co-founder of Hyper Connect
    Kiran Khadke – Co-founder of Hyper Connect

    In Hyper Connect, they work around strengths. Kiran Khadke leads the creative vision and Ankur Pujari drives business and growth. When it comes to hiring, they look for bright energetic minds who have a passion for different things in life, like the ones who love to travel, cook, review beauty products, foodies, etc. This helps them get a diverse talent where passion drives the client’s business and their processes ensure that they deliver a solid solution.

    Hyper Connect – The Idea and Startup Story

    Back in 2015-16, when digital had started to take the front seat in driving brand outcomes, ace digital managers were then being promoted to the helm of marketing & digital transformation. They saw a huge gap for an agency that understands traditional brand building along with digital platforms. Kiran Khadke had been part of building large-scale brands in India during his stints with O&M, L&K and most prominently with Saints & Warriors while managing creative & Delhi brand on the other hand Ankur was honing experience of managing A listed integrated brands in South East Asia based out of Singapore. They felt that the vortex of their experience is where the future of brand building lies and they spoke to their mentors from precious agencies, chalked out a plan for the next 6 months and Ankur packed his bags lock, stock & barrel to meet Kiran in India and kick-start Hyper Connect in September 2017.


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    Hyper Connect Logo
    Hyper Connect Logo

    When Ankur was in Singapore, he was discussing this new company with his colleagues and came up with this line called An agency for the hyper-connected world and that’s where they struck gold. Kiran & Ankur unanimously came up with the name Hyper Connect.

    Hyper Connect – Service

    Hyper Connect team believe in Clarity as Power and they strive hard to imbibe this into every brand solution they work on. They have always worked on strategy-led communication solutions and they have extended their offering across social, digital, data-driven media, and web builds.

    Hyper Connect – Business Model

    Hyper Connect’s business model is fairly straightforward. They go after clients who are looking for strategic work and respect strategic thinking.

    Hyper Connect – Customer Acquisition

    Well, honestly it was a punt but their anchor was strategic and robust.. they could sense the brewing trend and needed a gap for this agency that would build brands for the digital age. So personal relationships worked as they got their 1st 2 clients who were ready to take a leap of faith with us and they proved their decision right.. Then good work and good word spread fast, they started getting more leads from references.. and till date, 70% of their clients have come through recommendation.

    Hyper Connect – Challenges Faced

    The major challenge they faced was nurturing a team that was able to deliver for the rapidly changing media landscape. Brand building in the digital age is not easy, there are multitudes of factors that can make a campaign successful for a tank. They need to consider all of that through the lens of search, social, reach, campaign idea, measurement, actual impact, etc. Train a team is the biggest hurdle they are able to overcome successfully.

    Hyper Connect – Most Successful Marketing Campaigns

    Hyper Connect’s Set Wet Year-End Campaign

    Some of the successful marketing campaigns of Hyper Connect are:

    • Set Wet Year-End Campaign
    • Kotak Mr SIP
    • Kotak – It’s Automatic
    • Twitter for Delhi Police
    • Bio-Oil Natural launch
    • Sodabottleopenerwala Kolkata launch

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    Hyper Connect – Growth

    Hyper Connect is growing at a healthy pace doubling its growth year on year.  And the future looks very bright. They hope to cross and enter the league of big agencies revenue-wise in the next 1-2 years.

    Hyper Connect – Future plans

    They plan to expand more into delivering experiential solutions in AR/VR/XR but with long-term strategic implications.

    FAQs

    Who is the founder of Hyper Connect?

    Ankur Pujari and Kiran Khadke are the co-founders of Hyper Connect.

    When was Hyper Connect founded?

    Hyper Connect was founded in 2018.

    What service is offered by Hyper Connect Asia?

    Hyper Connect Asia offers digital services, that are:

    • Digital Marketing Services
    • UI/UX Designing
    • Technology and Development
  • 10 Brand Health Metrics Every Company Should Track

    We all know that our own physical and mental health is important, but did you realize your brand also has a lot of the same components? We’re not talking about just being Happiness or Successful – these values can quickly turn into something less than desirable if left unchecked.

    “What kind?” people might ask; Well, there’s an easy way to find out! Symptoms include low productivity/performance at work (or home) and lacklustre relationships with others, both internally AND externally oriented towards one another.

    So, it is essential that you diagnose your business and make sure that it doesn’t fall ill due to any unforeseen circumstances. Thus, you have to take care of your brand health.

    What Is Brand Health?

    Brand health is about how well your company performs overall. If the brand helps you achieve all of the goals that you have set for yourself, then it’s successful and a healthy one! Healthy brands are those that have a high brand score!

    Why Is Brand Health Important?

    Brand health is important because it can help your company achieve its goals. If the brand provides value and helps you reach all of these objectives, then that would make them successful! And as we know from the previous discussion about how healthy brands are those which have a high brand score – so this means having an effective marketing strategy will always lead towards optimum profitability for any business venture.

    Benefits of knowing your brand health :

    1. To determine what’s working for your branding strategy and what isn’t
    2. Take an honest look at the performance of all elements that make up a cohesive whole.
    3. Identify strengths and weaknesses – This will help you correct any problems before they get out of hand or worse yet, become irreparable!

    Brand Health Metrics Every Company Should Keep a Track Of

    Now that you know what is brand health and why it is important, here are a few brand health metrics that you need to take care of.

    1. Brand Awareness

    When it comes to marketing, brand awareness is a fundamental metric that should never be overlooked. Marketers can track their progress by conducting surveys or extrapolating engagement information from social media platforms.

    The best way for them to get started on this journey toward growing their own value as an organization starts with assessing how easily recognizable they are within consumers’ mindsets and determining if there’s room left under those perceptions (or not).

    Brand Awareness has been shown time after again as being one of the most important factors when deciding who will thrive in today’s marketplace so don’t leave yours behind!

    2. Brand Consideration

    Brand consideration is a great metric of brand health, as it measures how popular you are in comparison to generic or competing brands. You can get this information through surveys and by paying close attention to market share following branded campaigns–marketing that helps your company stand out from competitors!

    3. Brand Association

    This metric is a ranking of how closely your customer base associates you with certain brands. This mapping can help identify competitors and potential partnerships because it outlines who their “brand neighbours” are – meaning that this data could be used in targeting new customers or pairing up with existing ones for cross-marketing opportunities!

    4. Customer Satisfaction

    The customer satisfaction survey is a great way to measure how your customers feel about their experience with you. If they aren’t satisfied, then it’s likely that future purchases won’t be either and may speak negatively of the brand as well!

    5. Brand Perception

    Your brand perception is the first impression your customers have of you. It’s important because it helps them decide if they want to buy from your brand or not.

    There are many ways for people in general communities that allow online surveys like Google Consumer Experience (GCE) which provides data on companies’ behaviours based on these opinions as well feedback collected via smartphone applications available at both iTunes store and Playstore corners respectively.

    6. Brand Salience

    When it comes to building a brand, you need the right tools for measuring your success. Brand salience helps determine if customers will remember and favourable opinion of what makes your brand different from others.

    For example, A quick-service restaurant could ask people in their target audience which restaurants popped into mind when they thought “quick service.” If this was one that consistently came up on lists near or at the top (based on responses), then it is likely pleased with how well it’s doing thus far.

    7. Brand Loyalty

    Brands have always known that there is something special about loyalty. It’s the reason why many companies strive to maintain their customer base, and it can be assessed through methods like brand health surveys or repurchase data.

    8. Brand Sentiment

    With the help of sentiment analysis, marketers can identify how their campaign is shaping overall perceptions for a brand. This information could be tied to ROI as customers who like and trust your company are more likely than ever before in recent history (or perhaps any) to purchase from you regularly on an ongoing basis!

    9. Net Promoter Score

    When it comes to determining a customer’s likelihood of recommending your brand, the Net Promoter Score (NPS) is often used. This metric helps you see whether or not they’re advocates for what yours has going on and how well-loved/known an organization might be in its niche market segmentation terms–whether people would tell others if these were available or good to use.

    10. Brand Equity

    Your brand equity is a measure of how much your company overall means to you, both socially and financially. By generating awareness for the things that matter most in life through promises delivered on time with great quality control over what speaks volumes about who we really want our audience to be – this will increase values which then leads us up towards having even higher metrics than before!


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    Conclusion

    Branding is a strategic process that takes time and effort to develop. If you are looking for the benefits of branding without putting in all this hard work, metrics can help provide an estimate on how successful your strategy was by providing some basic information about its impacts such as traffic or revenue numbers.

    It’s important not only to understand what these numbers mean but also to use them efficiently because if Brand Analytics doesn’t give us enough data then there may be other ways where brands aren’t maximizing value from their brand strategies. So, always take care of your brand metrics and keep monitoring them to make sure your brand is healthy and well-functioning.

    FAQ

    What are brand health metrics?

    Brand health metrics are metrics that help you track the performance of your company.

    What are examples of brand metrics?

    Net Promoter Score, Purchase Intent, Unprompted Brand Recall, Prompted Brand Recall, Brand Uplift, and Share of Voice are some of the examples of brand metrics.

    How do you measure brand metrics?

    Website Traffic, Brand Awareness, Search volume, and Social Media Engagement are metrics you can track to measure brand metrics.

  • Brand Strategy Checklist for Building a Successful Brand

    We all realize how tough it is to start a company or a brand, but letting the rest of the world know about it and promoting it in a positive manner is much more challenging. With the industry being so crowded and competitive, you’ll need to develop a brand strategy so you can work accordingly and supply all of the tools you’ll need to expand your business.

    A well-thought-out brand strategy may be extremely effective and profitable to a company, but it takes time and effort. With your approach, you must be patient and logical, and you must trust the process. But the most difficult element is figuring out how to create a strong brand strategy and how to implement it in the business.

    So, first, let’s discuss what a brand strategy is and how it works, and then we’ll talk about how to create one later in the article.

    What is a Brand Strategy?
    Importance of Brand Strategy
    Brand Strategy Checklist

    What is a Brand Strategy?

    A brand strategy is a plan or collection of tactics devised and implemented by a company in order to project a positive image of the company to the customer base. Image matters a lot. When a customer buys your service, they will look into the brand’s reputation since it gives them confidence in the purchase they are making and ensures that the service or product provided by the business is of high quality.

    So to make your brand look more legitimate and have a positive image for the customers, you must have a good brand strategy to perfectly build your brand. Customers will form an impression of your brand as a result of this, and your brand will stand out in the competition.

    What is Brand Strategy and How to do it?

    Importance of Brand Strategy

    An effective brand strategy emphasizes your brand’s message while also promoting a positive picture of your company. It will be difficult to track your company’s development and set goals for the long run if you don’t have a brand plan in place. If you want your firm to expand consistently, having a solid brand strategy and plans to implement it can be really beneficial.

    Following are some benefits of Brand Strategy:

    1. When you have a proper brand strategy and you are following it strictly, then you do not have to worry about all the useless advice people will give you to grow your company or make a profit.

    2. As you now have a solid brand strategy, assist you in focusing only on the plan and strategies you have mapped out for your business. You will save a lot of time and money now that you have a strong plan and know what to do.

    3. You will see an increase in the number of clients if you have a clear strategy and plan in place to improve the company’s image and generate an appealing brand. Positive branding and a good reputation are known to attract new customers and keep existing customers coming back for additional purchases.


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    Brand Strategy Checklist

    A solid branding plan should help spread the word about your company. An effective brand strategy should make people aware of what you’re offering and that you provide the best service, at least better than your competitors. But the difficulty is how to construct one and which tactics should be used and which should be avoided.

    Following are some steps one can follow to make a successful brand strategy:

    Understand Your Business

    If you want to build a strong brand strategy, you must first understand your business, what you want to get out of it, and how you want people to perceive it. The most important thing is to be aware of your competitors. Know your staff and how they may contribute to the company’s and their own personal growth by working more efficiently.

    Set Realistic Goals

    Set Realistic Goals for building Branding Strategy
    Set Realistic Goals for building Branding Strategy

    When you’re starting a business and don’t have a lot of devoted consumers, you should create clear goals and numbers for yourself and your company, and try to make them reasonable, as setting realistic goals for yourself and your organization is the main challenge.

    Know What Your Business’s Major Offering Is

    One should have a clear understanding of what their company has to offer and devise strategies for getting the information out to the public. It will be the best opportunity to build a dedicated fanbase if the company has a core offering and the quality is guaranteed.

    Having a Solid Brand Strategy That Attracts Investors

    It raises the value of your brand and confirms the legitimacy of your company when you have a sound brand strategy and present it to investors in a clear and simple manner. So, if you want to attract investors and grow your firm, you’ll need a brand plan. Your investors may not take your goals and opinions seriously if you don’t have a brand strategy.

    Know about the Target Audience

    It’s possible that your business may suffer if you don’t know who will buy the service you’re selling or what their purchasing habits are. Work hard to understand your target audience so that you can create a strategy and marketing plan around them.

    Conclusion

    The success of a brand is determined by its effective brand strategy and expertise in the industry. If you don’t have a clear brand strategy in place, you may find yourself making hasty decisions. Know your brand and the message you want to send through it, as well as the primary service you’ll provide to your clients. Branding strategy aids in the development of a better image and general validity. This is advantageous if you want investors to approach you and invest in your company.

    FAQs

    Why is brand strategy important?

    An excellent brand strategy aids in the development of a great reputation. It establishes who you really are as a company and concentrates your long-term objectives.

    Who invented brand strategy?

    Neil H. McElroy’s memo at Procter & Gamble is credited with launching the contemporary field of brand management.

    Why do you need a brand strategy?

    Maintaining a regular brand strategy makes it easier to connect with its customers. The more constant your advertising is, the more probable it will be successful in attracting and keeping customers’ trust.

    What are the three main types of Branding?

    Three main types of brands are:

    • Company Branding
    • Product Branding
    • Personal Branding