Tag: BPO Companies

With the initiation of the lock-down, we got to hear so many people were getting unemployed. It was because the top companies were restricting the number of employees. Yet, there were people who also worked remotely.

Now, things have already started becoming normal once again. Employers are hiring people with precautions and maintaining safety guidelines. So, if you are thinking that you can apply for a new job you can take also give a thought to this. If you are already searching for it, then here goes the list of top BPO companies in the world. So, let’s know what BPO actually is.

With the initiation of the lock-down, we got to hear so many people were getting unemployed. It was because the top companies were restricting the number of employees. Yet, some people also worked remotely.

Now, things have already started becoming normal once again. Employers are hiring people with precautions and maintaining safety guidelines. So, if you are thinking that you can apply for a new job you can take also give a thought to this. If you are already searching for it, then here goes the list of top BPO companies in the world. So, let’s know what BPO is.

Business Process Outsourcing (BPO) includes utilizing an outsider supplier organization for any business cycle. The business process is supposed to be done in-house. Particularly the ones that are considered “non-essential” business exercises and capacities. So don’t miss the list of top BPO companies in the world.

Three Different Types of Outsourcing Are:

Offshore: Offshore outsourcing is done when you are thinking to outsource in foreign countries such as the USA to China. This implies critical cost-cutting. It is because the compensations in creating nations can be eight times less expensive than in the US.

Nearshore: For nations that are found near the contracting organization. If you are thinking to outsource from the USA to Mexico, then this might be the type.

Onshore: When outsourcing is inside your own country, in a different city or area, then it is Onshore outsourcing. The fundamental incentive here is to reduce expenses. Also, there is an advantage of your workers being local. It also removes any chances for miscommunication. Let us have a look at the top BPO companies in the world.

1. Accenture
2. Genpact
3. Wipro
4. Concentrix
5. Cognizant
6. IBM
7. EXL Service
8. Tata Consultancy Service
9. Infosys
10. Teleperformance
11. Plaxonic Technologies
12. IQ BackOffice
13. Octopus Tech
14. 1840 & Company
15. Helpware
16. Invensis
17. Triniter
18. Automatic Data Processing (ADP)
19. NCR Corporation
20. Ameridial
21. Sykes
22. SunTec India
23. MattsenKumar LLC
24. Intetics
25. International Service System (ISS)
26. Computer Sciences Corporation (CSC)
27. CGI Group
28. AEGIS
29. Diebold Integrated Service
30. SODEXO

1. Accenture

Founded: 1989

Employees: 7,10,000 (2022)

Accenture is one of the top BPO companies in the world. It provides a wide range of services which includes strategy and counseling, interactive, innovation, and operations with digitalized sources for the services. It has five principal practice genres. The 5 areas include strategy, management, digital, technology, and operation counseling.

Accenture provides services to 94% of companies in the Fortune 100 and 80% of companies on Fortune 500 lists. Some of the big company names are Microsoft, Siemens, Adobe System, etc.

The services provided are:

• Business strategy services
• Technology consulting
• Supply chain services
• Blockchain solutions
• Healthcare management consulting

2. Genpact

Founded: 1997

Employees: 1,09,600 (2021)

Genpact is a notable American company that falls under the list of top BPO companies in the world. The association is renowned for its AI and analytics solutions. From center business services to individual tasks, it includes compliance as well as supply chain. Thus, Genpact packs in various services for organizations with different needs. They can include services for banking, hospitality, energy, and manufacturing.

Major clients of Genpact company are Walmart, Philips, GE, HP, etc.

The services that Genpact offers are:

• Insurance claims processing.
• Customer experience solutions (UI/UX).
• Supply chain management.
• Real estate claims management.
• Credit risk management.

3. Wipro

Founded: 1945

Employees: 2,31,671 (2021)

Wipro Limited is an India-based multinational organization. It dispenses information technology, counseling, and business measure services. It is settled in Bangalore, Karnataka, India. The organization helps businesses in banking, retail, travel, instruction, and different businesses. That’s what makes it one of the top BPO companies in the world.

Major clients of Wipro company include big firms like Walmart and Phillips, Phillips, Best Buy, and HP.

The major BPO services offered by Wipro are the following:

• Digital workspace solutions
• Data Analytics
• Cloud
• Block-chain
• Cyber-security

4. Concentrix

Founded: 1983

Employees: 2,50,000+

Concentrix, an entirely possessed auxiliary of SYNNEX Corporation, is another top BPO company in the world, based in California. It aims at process optimization, client commitment strategy, technological advancement, and ecosystem performance. Concentrix expects to assist organizations with accomplishing higher Customer Experience levels with its path-breaking services.

The services include:

• Insurance policy management
• Customer and technical support
• Digital Marketing
• Claims processing

5. Cognizant

Founded: 1994

Employee: 3,18,400

Cognizant is an America-based multinational organization. It handles IT services, including technology, innovation, counseling, and operational services. Their remarkable Two-in-a-Box client relationship model provides more closeness to the customers.

It also provides the speed of conveyance, nearby decision-making, and responsiveness. These services have helped Cognizant build deep and fast-developing associations with customers.

Major clients of cognizant BPO are JPMorgan Chase, Wells Fargo, and AXA.

The services that they offer are:

• AI
• Digital Strategy
• Digital Engineering
• Enterprise services
• Intelligent Process Automation

6. IBM

Founded: 1911

Employee: 3,45,000

IBM is one of the top BPO companies in the world. It is liable for creating and selling computer hardware, middle-ware as well as software. It also facilities and counsel services in places extending from centralized serving computers to nanotechnology. It additionally is a significant research organization. It holds the record for most U.S. licenses produced by a business for 27 consecutive years, as of 2020.

Major clients of IBM BPO include big names like Amazon company, PayPal, HP, and Citibank.

The services that they provide a

• HR services
• Finance transformation
• Block-chain
• Customer care
• Risk management

7. EXL Service

Founded: 1999

Employee: 37,000+

EXL Service is an America-based multinational organization that falls under the top BPO companies in the world. The services by EXL include operation management and analytics. EXL offers banking, budgetary administrations, insurance, utilities, travel, medical care, transportation, and coordination administrations.

Major clients of EXL services include names like American Campus Communities, ADT, Comerica, etc.

The service that they provide are:

• Data strategy
• Data governance
• Marketing
• Banking services
• Technical accounting

8. Tata Consultancy Service

Founded: 1968

Employee: 6,06,331

Tata consultancy administrations are currently positioned among the top BPO companies in the world. In 2015, TCS has received 64th rank in the Forbes World’s Most Innovative Companies positioning, making it both the most elevated positioned IT service organization and the top Indian organization. It is the world’s biggest IT service provider.

The major clients of Tata Consultancy Service include companies like AstraZeneca, Citi bank, Hitachi, etc.

The services that they provide are:

• Interactive services
• Internet of Things
• Cloud infrastructure
• Block-chain
• Cyber-security

9. Infosys

Founded: 1981

Employee: 3,14,015

Introduced in the year 1981, Infosys is an Indian-originated technology-based multinational firm with its headquarters located in Bangalore. Indian-originated technology-based of the second largest technology-based firm in India after Tata consultancy. It is also counted under the Fortune 2000 list.

Infosys was reported to cross the $100 billion in market capitalization and became the fourth Indian company to achieve this mark in the year 2021. Infosys has another subsidiary that started in 2002 to manage the BPO work under the name of Infosys BPM.

Major clients of Infosys BPM include names like ICICI bank, HBSC bank, Daimler Mercedes-Benz, etc.

Some of the BPO services provided by Infosys are:

• E2E outsourcing
• IT Consulting
• Accounting and Finance
• Digital interactive services
• HR services

10. Teleperformance

Founded: 1978

Employee: 4,20,000

Started in 1978, Teleperformance is an omnichannel company known to provide BPO services to its clients. The firm is headquartered in France with its operational region extended to the network of 88 countries and 170+ markets. In the year 2016, Teleperformance was included in the list of top 50 of Western Europe’s Most trustworthy companies by Forbes.

Teleperformance has also received numerous recognition and awards based on its work culture. Teleperformance was listed in the top 25 under the category of World’s Best Workplaces by Fortune Magazine in October 2021. The services provided by Teleperformance fall under the category of customer acquisition, customer care, technical support, social media, etc.

Major clients of Teleperformance company include Apple incorporation, Amazon.com, Uber, etc.

services provided by Teleperformance are:

• Customer Care
• HR services
• Intelligent automation
• Sales and Analytics
• Translation

11. Plaxonic Technologies

Founded: 2013

Employees: 500+

Started in 2013, Plaxonic technologies has its headquarters based in Noida with its main mission as invent and innovate. Panasonic technologies services focused on providing BPO services along with Information Technology enabled services. Panasonic technologies has its services spread out across the world through the network of its offices.

Major clients of Plaxonic technologies are HerbalCart, Victory Tractor, WonkCoin, etc.

BPO services provided by Plaxonic technologies are:

• Automation
• Artificial Intelligence
• Open source development
• Data Analytics
• Digital Transformation

12. IQ BackOffice

Founded: 2002

Employee: 1000+

Started in 2002, IQ BackOffice is a United state based BPO service-providing company that also works in the sector of financial and accounting services. The company covers the worldwide region by setting up its offices at different locations. Major services of IQ BackOffice fall in the category of finance providing services.

Major clients covered by IQ BackOffice include names like InterDent, Just Answer, Mina Group, etc.

BPO Services provided by IQ BackOffice are:

• Payroll management
• Automated invoice processing
• SAAS accounting automation
• Remote accounting and remote workforce
• Bank reconciliation services

13. Octopus Tech

Founded: 2011

Employee: 50+

Started in 2011 as a call center outsourcing solution, Octopus is an India-based BPO service-providing company. Octopus Tech allows companies to reinvent themselves for the new age of digitalization. The company works in favor of providing services related to the category of call centers, graphic designing, virtual assistants, and also surveillance support.

Major clients of Octopus Tech include the names of big companies like Amazon, Avant, The trading desk, Goodyear, etc.

BPO services provided by Octopus Tech are:

• Telemarketing
• Web Designing
• Legal processing
• Medical Transcription
• SEO based services

14. 1840 & Company

Founded: 2014

Employee: 1000+

Started in the year 2014, Eighteen Forty company is US based worldwide BPO service providing firm with its headquarters located in Kansas. 1840 is a customer-centric company with its specialization area reserved for providing human resource services. It is known to be operational in more than 7 countries that are widespread on four different continents. Irrespective of its operational areas, Eighteen Forty is known to hire people from more than 150 locations.

Major clients served by 1840& company are Groupon, Instacart company, HomeLight, LearnZillion, etc.

BPO services provided by 1840& Company are:

• Sales development
• Call center
• Back-office staffing
• Recruitment process outsourcing
• Software development

15. Helpware

Founded: 2015

Employee: 538

Started in 2015, Helpware is a California-based BPO service-providing company with its headquarters placed in Lexington. Helpware is the new age firm that provides outsourcing solutions based on multiple factors. The company works majorly in the field of offering customer support along with the facility of providing back-office support mainly for the SaaS businesses.

Major clients known to work with Helpware are Google, CISCO corporation, Zendesk and Universal Music Group, etc.

BPO services provided by Helpware are:

• Automation and optimization of workflow
• Omnichannel customer support
• Data entry and content moderation
• Technical support
• Order processing details

16. Invensis

Founded: 2000

Employee: 3500

Started in 2000, Invensis Technology is an India-based information technology BPO service providing firm with its headquarters located in Bangalore. The company is known to provide its centers across the world through its multiple delivery centers. Invensis is known to provide services majorly in the category of business transformation services.

Major clients of Invensis Technology include KonnecTV, CBS Interactive, Sprint, and Wyndham.

services provided by Invensis Technology are:

• Software development
• Finance and Accounting
• Call center services
• Digital Marketing
• E-commerce support

17. Triniter

Founded: 2015

Employee: 1000+

Starting in 2015, Triniter is a high technology-based BPO service providing the company with its headquarters located in Miami. Triniter provides services in the major category of back office support teams and AI technologies. The best part about Triniter is that they are multilingual and support more than 35 languages. Hence it is easy to work with them.

The major clients of Triniter include companies listed under Fortune 500.

BPO services provided by Triniter are:

• Back office support
• Digital Marketing
• Technical support
• Medical transcription
• Human resource management

18. Automatic Data Processing (ADP)

Founded: 1949

Employee: 60,000+

Started in 1949, ADP is an America-based human resource and software service providing company. ADP has its headquarters located in New Jersey. It is known to provide services mainly in the field of human resources, payroll, and tax benefits. The company is known to extend its service beyond 130 major countries. Countries like India and the Philippines are also included in the list of ADP networks.

Major clients of ADP company are American Campus Communities, ADT, and Comerica.

BPO services provided by ADP are:

• Payroll management
• Tax services
• Administration tools
• Human resources
• Human capital management

19. NCR Corporation

Founded: 1884

Employee: 38,000

Started on 1884, NCR corporation also known as National Cash Register is an America-based software providing company that also works in other sectors like consulting, technology, and electric products. The headquarters of NCR corporation is located in Atlanta. NCR is majorly known for its hardware and electronic products that work well for the population. It is also known to provide multiple BPO services dedicated to its clients.

Major clients of NCR corporation are The Cumberland, Coles, ANZ, etc.

BPO services offered by NCR corporation are:

• Data support services
• Technical support
• E-business
• Retail
• Self-services

20. Ameridial

Founded: 1987

Employee: 5000

Started in 1987, Ameridial is a US-based privately owned firm known for its B2B business model of telemarketing. Its headquarters are located at North Canton. Ameridial is known to provide BPO services to medium and large-size businesses with its prime area of focus on healthcare, retail, automotive dealers, e-commerce, and travel industries. Ameridial works by a network of call centers located in different places.

Major clients of Ameridial are found to be Chola, Snapdeal, IDBI bank, etc.

BPO services provided by Ameridial are:

• Call center outsourcing
• WFH solutions
• Inbound services
• Outbound services
• Data marketing

21. Sykes

Founded: 1977

Employee: 50,450

Initiated in 1977, Sykes Enterprises Incorporation is an Amerca-based multinational company with its headquarters placed in Florida. The company is focused on providing BPO services to its clients. Some of the other services provided by Sykes enterprises company fall under the field of IT consulting, IT enables services, and also some other services like providing technical support and customer services to its clients.

The major clients of Sykes enterprises contain names like IBM, AT&T, Texas Instruments, etc.

BPO services provided by Sykes are:

• Risk Management
• Multi-channel solutions
• Customer retention
• Chat support system
• Insight Analytics

22. SunTec India

Founded: 1999

Employee: 1159+

Founded in 1999, SunTec India is a multichannel company working in the field of the IT sector to provide various outsourcing services to its clients. It is based in India with its headquarters in Delhi. SunTec India is counted in the list of best BPO service-providing firms in India. The services provided by SunTec India also fall under the category of data entry and data management, e-commerce, could-based solutions, etc.

The major clients of SunTec India include names like Bose, Pepsico, Panasonic, Honda, Dentsu, WHO, etc.

BPO services provided by SunTec India are:

• Data mining services
• Support based services
• Digital Marketing
• SEO based services
• Data entry and data management services

23. MattsenKumar LLC

Founded: 2010

Employee: 1000+

Started in 2010, MattsenKumar LLC is an India-based BPO service-providing company started by two professionals carrying the experience of more than 40 years in the same field. The headquarters of the MattsenKumar LLC are placed at Woodburn. The services provided by them can fall under the category of providing BPO services along with some professional services like business intelligence and analytics, etc.

Major clients of MattsenKumar LLC include around 75 different firms from across the world.

BPO services provided by MattsenKumar LLC are:

• E-commerce outsourcing
• Backoffice outsourcing
• Call center outsourcing
• Data visualization services
• Customer experience management

24. Intetics

Founded: 1995

Employee: 649+

Started in 1995 under the different name “Client Server Programs” later renamed as Intetics in 2003 is an IT-focused company centered in Europe. Its headquarters are placed in Naples, Florida. The company is known to provide services like quality assurance, data processing, and IT support to its client along with BPO services. The area served by them falls under the region of the United States, United Kingdom, and Germany.

Major clients of Intetics include names like TrueAccord, Spreadshirt, nanoscent, etc.

BPO services provided by Intetics are:

• Team formation
• Field data collection
• Data management
• Advanced web development system
• QA and test automation

25. International Service System (ISS)

Founded: 1901

Employee: 37,000+

Founded in 1901, International Service System or ISS is a management-based firm centered in Denmark. The headquarters of ISS are placed in Copenhagen. It is known to provide services falling under the category of facility management services. They are known to provide various BPO services to their clients.

BPO services provided by ISS are:

• Retaining employees
• Deliver IoT services
• Delivering a business intelligence system
• Property and asset management
• Project management

26. Computer Sciences Corporation (CSC)

Founded: 1959

Employee: 1,30,000

Founded in 1959, Computer science Corporation is an America-based firm with its headquarters located in Virginia. The firm is responsible for providing professional services and also IT-based services to its clients. CSC was merged with Hewlett Packard Enterprise Company in 2017 and was renamed DXC Technology.

Some of the major clients of CSC are Saxo Bank, HBF, Greystar real estate partners, etc.

BPO services provided by CSC are:

• Domain management and brand protection
• Global financial market
• Outsourced business license services.
• Entity management
• Real estate services

27. CGI Group

Founded: 1976

Employee: 88,000

Founded in 1976, CGI Group stands for Consultants to Government and Industries and is also sometimes referred to as CGI Global or CGI Incorporation. It is a Canadian company with its headquarters located in Quebec. The company is known to provide application services, business consulting, BPO services, IT infrastructure services, IT outsourcing services, system integration services, financial services, and many others.

Some of the major clients of CGI Group include names like Bell Canada, Pfizer, ING, TD Bank Financial Group, and Volvo.

BPO services provided by CGI Group are:

• Wealth management
• Communication service desk
• Knowledge management
• Developmental services
• Human resource management

28. AEGIS

Founded: 1983

Employee: 20,000+

Incorporated in 1983, AEGIS is an India-based company with its headquarters situated in Mumbai. The firm is known to provide services revolving around technology enable business outsourcing services. It is also known to provide omnichannel customer experience management and back office technology services to its clients.

Some of the major clients of AEGIS Aerospace & Defense, Consumer Goods, Investment Banking & Global Capital Markets, etc.

BPO services provided by AEGIS are:

• Customer engagement
• Analytics and Insight
• Starteck clouds
• Content moderation
• Customer service chatbots

29. Diebold Integrated Service

Founded: 1859

Employee: 22,000+

Founded in 1859, Diebold Integrated Services is a US-based firm which is renamed Diebold Nixdorf in 2016 after acquiring a German firm named Wincor Nixdorf. The firm has its headquarters located at Hudson. The services provided by the firm fall into the category of self-service transaction systems like ATM machines,  physical security products, and some other services related to retail, financial, and commercial global markets.

Some of the major clients of Diebold Integrated Services include names like CSOB, etc.

BPO services provided by Diebold Integrated Services are:

• Remote monitoring
• Maintenance services
• Online communication services
• Currency management
• Transaction processing

30. SODEXO

Founded: 1966

Employee: 3,24,000

Started in 1966, SODEXO is a french company with its headquarters located in Paris. The firm is known to provide a wide range of services falling under the category of catering services and facilities management services. It is known to expand its services at various places including hospitals, schools, military bases, prisons, etc.

Some of the major clients of SODEXO include names like ZenMoney, Hero motocorp, Bharat Dynamic Limited, etc.

BPO services provided by SODEXO are:

• Facility management
• Food service operations
• Personal home services
• Employee benefit services
• IT-based services

Conclusion

Business Processes Outsourcing is a way to take the help of any third-party organization in the accomplishment of some work. It is mainly delivered by companies providing services on various pricing packages. BPO companies are getting much hype after the completion of lockdown.

Many companies are taking up the way of hiring BPO companies to look over their work. Some of the well-known BPO companies have been shared above along with their major clients and their basic BPO services.

FAQs

Who is the largest BPO in the world?

The top 3 largest BPO companies in the world are Accenture, Infosys, and HCL technologies.

Is Accenture a BPO or IT company?

Accenture is a top IT company, but along with that, it is also one of the biggest BPO companies that provide excellent cutting-edge solutions to its clients.

Which country has the highest BPO?

India has considered the number one country for Business Processing Outsourcing followed by China and Malaysia.

What is meant by BPO in simple words?

BPO stands for the term Business Processing Outsourcing. It’s used by any third-party organization to fulfill the work in the business to save time and cost. Services like finance and accounting can be handled by any third-party organization leaving the business with less work to check upon.