Tag: best saas startups

  • A Non-technical Guide for Investing in a SaaS Startup

    Investing in a software-as-a-service (SaaS) startup can be a lucrative opportunity for those looking to diversify their portfolio and support innovative companies. SaaS businesses provide subscription-based access to software over the internet, rather than traditional one-time purchases or licensing. This business model allows for recurring revenue streams and the potential for long-term growth. However, it’s important to thoroughly research and evaluate the potential risks and rewards before making any investment decisions.

    Investing in a SaaS startup can be risky, but it can also be very rewarding. By choosing a strong, well-established company, you can set yourself up for long-term success and potentially earn a significant return on your investment.

    In this article, we will explore some key considerations for investing in a SaaS startup, including the market landscape, financial performance, and management team. This article is exactly about that. We will go top to bottom about everything that one needs to know before investing in a SaaS startup.

    What Is a SaaS Startup?
    Things to Know Before Investing in SaaS
    How SaaS Is Different From Other Startups
    The Business Model of a SaaS Startup
    Growth and Potential
    Best Practices Before Investing

    What Is a SaaS Startup?

    A SaaS (Software as a Service) startup is a company that offers a software application on a subscription basis. Instead of purchasing the software outright and installing it on their own computers or servers, customers pay a recurring fee to access the software over the internet. This business model allows customers to use the software on a pay-as-you-go basis, without having to make a large upfront investment in hardware or IT infrastructure. SaaS companies typically host the software on their own servers and provide access to it through a web browser or other means. Some examples of SaaS startups include cloud-based productivity tools, customer relationship management platforms, and e-commerce platforms.

    Things to Know Before Investing in SaaS

    If you are considering investing in a SaaS (Software as a Service) startup, it’s important to understand some key aspects of the business model and the industry. Here are some things to consider

    Business model: SaaS companies typically sell subscriptions to their software, rather than selling it as a one-time purchase. This means that the company’s revenue is generated from ongoing customer payments, rather than from upfront sales.

    Target market: It’s important to understand who the company’s target market is and whether there is a large enough demand for the product.

    Competition: It’s also important to understand the competitive landscape and how the company’s product compares to its competitors.

    Growth Potential: Look for signs that the company is growing quickly and sustainably, such as a growing customer base and increasing revenue.

    Team: Consider the quality and experience of the company’s management team and its ability to execute its plans.

    Financials: Review the company’s financial statements to get a sense of its financial health and future potential.

    Risk: As with any investment, it’s important to consider the potential risks involved. These may include technological risks, competitive risks, and regulatory risks, among others.

    It’s also a good idea to seek the advice of a financial advisor or professional before making any investment decisions.

    How SaaS Is Different From Other Startups

    Even though these sorts of startups are also startups and they too become unicorns, there are some inherited differences between these. There are several factors that make SaaS startups different from regular startups

    Business Model

    SaaS startups typically operate on a subscription-based business model, where customers pay a recurring fee to access the product or service. This is different from traditional startups, which may sell products or services on a one-time basis.

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    Customer Acquisition

    SaaS startups often rely on digital marketing and sales tactics to acquire customers, while traditional startups may rely more on traditional marketing and sales methods.

    Customer Retention

    SaaS startups typically have a higher customer retention rate due to the recurring nature of their subscription model. Traditional startups may have more fluctuation in customer retention due to one-time purchases.

    Revenue streams

    SaaS startups often have steadier revenue streams due to their recurring subscription model, while traditional startups may have more unpredictable revenue streams.

    Scalability

    SaaS startups are often more scalable than traditional startups due to their ability to easily add new customers through their subscription model.

    Overall, SaaS startups differ from traditional startups in their business model, customer acquisition and retention tactics, revenue streams, and scalability.

    The Business Model of a SaaS Startup

    A business model is a way a company generates revenue and profits by selling products or services to its customers. It outlines the different elements of the company’s operations, including its target market, marketing and sales strategies, and financial projections. Business models can vary widely depending on the type of industry and the specific needs of the company. Some common business models include subscription-based models, pay-per-use models, and freemium models.
    There are several factors that you can consider when evaluating the business model of a SaaS (Software as a Service) startup

    Revenue Streams

    A SaaS startup typically generates revenue through subscription-based pricing models, where customers pay a recurring fee to access the software. Look for a startup with multiple revenue streams, such as upsells and cross-sells, as this can increase the overall stability of the business.

    Customer acquisition costs

    It is important to consider the costs associated with acquiring new customers, as these costs can impact the profitability of the business. Look for a startup with a high lifetime value (LTV) to customer acquisition cost (CAC) ratio, as this indicates that the company is generating a high return on investment for each customer it acquires.

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    Churn rate

    The churn rate is the percentage of customers who cancel their subscriptions over a given period of time. A high churn rate can be a red flag, as it indicates that the startup is having difficulty retaining customers.

    Scalability

    Look for a SaaS startup with a scalable business model, meaning that the company can easily expand its customer base and increase revenue without incurring significant additional costs.

    Market demand

    Consider the size and growth potential of the market in which the startup operates. A startup with a product or service that meets strong demand in a growing market is more likely to be successful.

    Competitors

    It is also important to consider the competitive landscape in which the startup operates. A startup with a unique value proposition and a competitive advantage over its competitors is more likely to succeed.

    Growth and Potential

    The growth and potential of a SaaS startup are determined by a variety of factors, including market demand, competitive advantage, customer acquisition and retention, financial stability, and scalability. Companies that are able to effectively address these factors are more likely to experience growth and success. For example, a SaaS startup with a unique product that addresses a specific need in the market and has a strong customer acquisition and retention strategy is more likely to experience growth than a company with a generic product and poor customer service. Similarly, a SaaS startup with a strong financial foundation and the ability to scale its operations is more likely to experience growth than a company with weak financials and limited scalability. Overall, the growth potential of a SaaS startup is largely dependent on its ability to effectively address the key factors that drive growth in the industry.

    There are several factors that can be considered when evaluating the growth potential of a SaaS Startup

    Market Size

    A large and growing market can provide a strong foundation for the company’s growth. Look for a market that is large enough to sustain the company’s growth over the long term.

    Product-market Fit

    Does the company’s product or service solve a real problem for its target market? A product that meets a strong customer need is more likely to experience growth.

    Competitors

    Analyse the competitive landscape to understand the company’s position in the market. A company with a unique value proposition and minimal competition is more likely to experience growth.

    Pricing

    Consider the company’s pricing strategy and whether it is sustainable over the long term. A company that charges a higher price for its product or service may have more room for growth than one that charges a lower price.

    Customer Acquisition Cost

    Look at how much it costs the company to acquire new customers. A company with a low customer acquisition cost is more likely to be able to scale its business.

    Customer Retention

    High customer retention rates can be a sign of a strong product or service. A company with a high retention rate is more likely to experience growth.

    Revenue Growth

    Look at the company’s past revenue growth to get a sense of its potential for future growth. A company with a history of strong revenue growth is more likely to continue growing in the future.

    Overall, it is important to consider a variety of factors when evaluating the growth potential of a SaaS startup.

    Best Practices Before Investing

    While the best practices that you can follow before choosing a SaaS startup to invest in can be a lot easier than it looks. As a rule of thumb, you can look for these check pointers in any Startup that uses software as a service.

    Financial Stability: Look for a company with a strong financial track record, including steady revenue growth and profitability.

    Customer Base: Look for a company with a diverse and growing customer base, as this can indicate a strong demand for the company’s products or services.

    Product Differentiation: Consider whether the company’s products or services stand out from the competition, as this can be a key factor in attracting and retaining customers.

    Management Team: Look for a company with a strong and experienced management team that is capable of executing the company’s business plan and driving growth.

    Scalability: Consider whether the company’s products or services can be easily scaled to meet the needs of a growing customer base.

    Market Opportunity: Consider whether the company operates in a growing market, as this can provide a strong foundation for long-term growth.

    Intellectual Property: Look for a company that has strong intellectual property protections, such as patents or trademarks, to help protect its products or services from competitors.

    Exit Strategy: Consider whether the company has a clear exit strategy, such as an IPO or acquisition, as this can help you maximize your investment returns.

    Conclusion

    Investing in a SaaS startup can be a lucrative opportunity, but it also carries its own set of risks. It is important to thoroughly research the company and its business model before committing any funds. Look for a company with a clear mission and vision, a solid customer base, and a track record of success. Additionally, be sure to consider the financial stability of the company and its ability to generate steady revenue streams.

    Just remember to do your due diligence and weigh the pros and cons before committing any funds. With the right approach, investing in a SaaS startup can be a smart move that pays off in the long run.

    FAQ

    How do I fund a SaaS startup?

    The four types of SaaS funding are as follows

    • Venture capital
    • Angel investment
    • Incubators/Accelerator
    • Revenue-based financing & MRR Lines

    Why SaaS is a good investment?

    SaaS software lives online and there is no physical product to manage, ship, store, and manufacture. That significantly reduces the time, cost, and manpower required. That allows SaaS businesses to launch with less capital and increases their profit margins.

    Why is SaaS so profitable?

    SaaS companies tend to have low churn and high renewal rates, resulting in high customer lifetime values with a good sales team selling a product that works should be able to generate customer retention rates above 90% and revenue retention at or above 100%.

    What percentage of SaaS startups succeed?

    Over 90% of SaaS startups fail, only 35% get past the 10-year mark, and only 40% of these ever become profitable. To avoid product failure a good product positioning helps achieve customer fit and reduces customer dissatisfaction.

  • Most Popular Live Chat Software for eCommerce

    In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.

    As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.

    But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.

    However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.

    One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.

    Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:

    LiveAgent
    LiveChat
    Intercom
    ChatBot
    Sendinblue
    Chaport
    Olark
    ProProfs Chat
    Zendesk
    Zoho Desk
    Tidio
    ChatSupport
    Comm100 Live Chat
    Gorgias
    DelightChat
    Tawk.to
    JivoChat
    FreshChat
    Chatra

    LiveAgent

    Name LiveAgent
    Founded 2011
    Rating 4.9
    Free Trial Period 14 Days
    Pricing Paid plans start from $15/month
    Website www.liveagent.com
    LiveAgent
    LiveAgent 

    LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.

    Key Features

    • Automatic chat translation facility.
    • Call back scheduling with the feature of call recording.
    • Visitor tracking and live chat tracking on Google Analytics.
    • Agent ranking for better control over team and user interface.
    • Multi-channel communication with data import and export facility.

    Pros

    • The software is much simpler to use and implicate irrespective of the team size.
    • Features can be customized and tailored as per the users need.

    Cons

    • Mobile app integration can be improved.

    LiveChat

    Name LiveChat
    Founded 2002
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $20/month
    Website www.livechat.com
    LiveChat
    LiveChat 

    LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.

    That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.

    Key Features

    • Allows the facility of targeted messages.
    • Provides better security encryption and data storage.
    • Is made from 200+ integrations for easy workflow.
    • Capture leads and makes buying easy.
    • Automation is included.‌‌

    Pros

    • Provides excellent analytics and reporting setup.
    • Has a very easy and simple-to-use user interface.

    Cons

    • The software can be quite costly for small business owners.

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    Intercom

    Name Intercom
    Founded 2011
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $74/month
    Website www.intercom.com
    Intercom
    Intercom

    Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.

    Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.

    Key Features

    • Automation is included.
    • Chat histories are saved, which creates ease for visitors and agents too.
    • Intercom emails can be used as templates directly.
    • Helps in the later stages of business, since it has other major functions other than Live chat.
    • Proactive support.‌‌

    Pros

    • Intercom allows the easy integration of different apps on its system.
    • Provides easy access for chat customization.

    Cons

    • Has a non-flexible pricing model.

    ChatBot

    Name ChatBot
    Founded 2017
    Rating 4.7
    Free Trial Period 14 Days
    Pricing Paid plans start from $52/month
    Website www.chatbot.com
    ChatBot Home Page
    ChatBot Home Page

    ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.

    Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.

    Key Features

    • Chatbots can be built without the required knowledge of coding.
    • Creates customer user list.
    • Multiple flows at the same time.
    • Chatbot Testing Tools.
    • Customizable chat Widget.‌‌

    Pros

    • Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
    • Provides good customer service.

    Cons

    • Has a competitive pricing when compared to other software with similar services.

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    Sendinblue

    Name Sendinblue
    Founded 2007
    Rating 4.5
    Free Trial Period Unlimited
    Pricing Paid plans start from $15/month
    Website www.sendinblue.com
    Sendinblue
    Sendinblue

    Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.

    One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.‌‌

    Key Features

    • Communication through Email, SMS, and inbox.
    • Provides multichannel marketing.
    • Email Marketing.
    • SMS marketing.
    • Marketing Automation.

    Pros

    • The login process is much simple and also doesn’t require any credit card information.
    • It is a versatile platform that is beneficial for all sizes of businesses.

    Cons

    • A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.

    Chaport

    Name Chaport
    Founded 2014
    Rating 4.7
    Free Trial Period A Free Plan and 14 Days Free Trial on Purchased Plans
    Pricing Paid plans start from $19/month
    Website www.chaport.com
    Chaport
    Chaport 

    Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.

    This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.

    In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.

    Key Features

    • Operator Productivity.
    • Captures Visitor’s Information.
    • Provides reports such as basic reports, google analytics, On-demand reports, etc.
    • General features such as chat history, SSL encryption, GDPR compliance, etc.

    Pros

    • Comes with a free plan for users that one can try before purchasing the premium version.
    • It facilitates easy synchronization between multiple devices.

    Cons

    • Chaport is not compatible with chatbots.

    Olark

    Name Olark
    Founded 2008
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $29/month
    Website www.olark.com
    Olark
    Olark

    Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.‌‌

    Key Features

    • Organizes customer data.
    • Offline Messages.
    • Customs pre-chat forms.
    • Real-Time Engagement.
    • Reporting.‌‌

    Pros

    • Provides easy access to the client’s approximate locations.
    • It allows the user to create their own path for customization in order to have a quick response.

    Cons

    • A few features are still missing from it as compared to its competitors.

    ProProfs Chat

    Name ProProfs Chat
    Founded 2007
    Rating 4.5
    Free Trial Period 15 Days
    Pricing Paid plans start from $29.99/month
    Website www.proprofschat.com
    ProProfs Chat
    ProProfs Chat

    ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.

    The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.

    Key Features

    • Chat Automation is provided.
    • Design live chat that suits the brand.
    • 100+ Settings and Integrations.
    • Reports and Analytics.‌‌

    Pros

    • ProProfs chat has an interconnected network through which operators can contact other operators when in need.
    • It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.

    Cons

    • A few features have glitched in them.

    Zendesk

    Name Zendesk
    Founded 2007
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $49/month
    Website www.zendesk.com
    Zendesk
    Zendesk 

    Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.

    It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.

    Key Features

    • Stays connected on any channel.
    • Manage all your customer conversations from one place.
    • Reach out in real time with proactive engagement.
    • Enable 24/7 support with automation.
    • Adds Customization according to Brand.‌‌

    Pros

    • It is a combination of help desk software and CRM software.
    • Can support a large number of clients.

    Cons

    • For new users, learning Zendesk might take some additional period of time.

    Zoho Desk

    Name Zoho Desk
    Founded 1996
    Rating 4.0
    Free Trial Period 15 Days
    Pricing Paid plans start from $16/month
    Website www.zoho.com
    Zoho Desk
    Zoho Desk

    Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.

    Key Features

    • Multi-Channel Communication.
    • Third-Party Integrations.
    • Feedback Management, both positive and negative.
    • Performance Metrics along with Proactive chat.‌‌‌

    Pros

    • It is a feature-rich platform.
    • Provides easy integration with Zoho services in order to increase workflow ability.

    Cons

    • Does not have a desktop application to use.

    Tidio

    Name Tidio
    Founded 2013
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $15.83/month
    Website www.tidio.com
    Tidio
    Tidio 

    Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.

    Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.‌‌

    Key Features

    • Measures Users’ time on the page.
    • Has a Sales monitoring dashboard.
    • Gives Welcome message plus information about discounts.
    • Third-party Integration.
    • Automation.‌‌‌

    Pros

    • Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
    • Has a collection of chatbots for customers to select and customize as per their website.

    Cons

    • It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.

    ChatSupport

    Name ChatSupport
    Founded 2018
    Rating 4.3
    Free Trial Period 30 Days
    Pricing Paid plans start from $19/month
    Website www.chatsupport.co
    ChatSupport Home Page
    ChatSupport Home Page

    ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.

    Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.

    Key Features

    • 24/7 lead capture.
    • Uses a simple way to gather visitors’ information.
    • Live Visitors Queue.
    • The dashboard organizes the overview into leads, visitors, and customers.‌

    Pros

    • Provides one month of free services to the clients.
    • Allows the easy response to multiple visitors at the same time.

    Cons

    • Few of the features can be unlocked only after purchasing paid plans.
    Effects of Live Chat option on Visitors
    Effects of Live Chat option on Visitors

    Comm100 Live Chat

    Name Comm100
    Founded 2009
    Rating 4.2
    Free Trial Period 15 Days
    Pricing Paid plans start from $29/month
    Website www.comm100.com
    Comm100
    Comm100 

    Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.

    Key Features

    • Online Chat.
    • Web Traffic Monitoring.
    • Auto Chat Invitation Rules.
    • Reports and Analysis.

    Pros

    • The platform is easy to use with an excellent user interface.
    • It is a feature-rich platform.

    Cons

    • The platform somewhere lacks providing customization options for the agent console.

    Gorgias

    Name Gorgias
    Founded 2015
    Rating 4.6
    Free Trial Period 7 Days
    Pricing Paid plans start from $10/month
    Website www.gorgias.com
    Gorgias
    Gorgias

    Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.

    Key Features

    • Creation of automated response.
    • Faster response.
    • Switch from chats to other channels.
    • Set individual agent.
    • Customize replies.

    Pros

    • Has excellent customer service support.
    • Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.

    Cons

    • The software is more suitable for medium size businesses only.

    DelightChat

    Name DelightChat
    Founded 2020
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $49/month
    Website www.delightchat.io
    DelightChat
    DelightChat 

    Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.

    As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.

    Key Features

    • Edit to activate the live chat.
    • Set Live Chat availability for your store.
    • Setup Business hours.
    • Track potential customers on the LiveChat dashboard.

    Pros

    • Has a feature of automation and a self-service widget to help in reducing repetitive queries.
    • Provides the facility of connecting unlimited users with Shopify.

    Cons

    • The platform is easily integrated with Shopify only. Other platforms are not yet made available.

    Tawk.to

    Name Tawk.to
    Founded 2012
    Rating 5
    Free Trial Period Unlimited
    Pricing Free
    Website www.tawk.to
    Tawk.to
    Tawk.to

    Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.

    Key Features

    • One-minute setup.
    • Chat in real-time setup.
    • Track your chatbot progress.
    • Respond quickly with shortcuts.

    Pros

    • It is a completely free platform with no hidden prices.
    • It allows the users with essential tools to implement the tasks in a better way.

    Cons

    • The platform can be quite tricky for first-time users.

    JivoChat

    Name JivoChat
    Founded 2012
    Rating 4.8
    Free Trial Period 14 Days
    Pricing Paid plans start from $19/month
    Website www.jivochat.com
    JivoChat
    JivoChat

    JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.

    Key Features

    • Get detailed visitor information.
    • Set up automatic triggers.
    • Monitor visitors in real-time.
    • Receive quality of service reviews.
    • Offer offline contact form.

    Pros

    • Enables multi-language support for the client and visitors.
    • Allows easy integration for Chatbots.

    Cons

    • A few features can still be added.

    FreshChat

    Name FreshChat
    Founded 2010
    Rating 4.4
    Free Trial Period 21 Days
    Pricing Paid plans start from $15/month
    Website www.freshworks.com
    FreshChat
    FreshChat

    FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.

    Key Features

    • Access all messages in one click.
    • Customer services are provided instantly.
    • Affordable problem solver for all users’ queries.
    • Helps in keeping track of the team’s performances.

    Pros

    • It can be easily used by non-technical people too.
    • Enables the users to take the help of an omnichannel facility.

    Cons

    • Enables integrations with a limited number of users only.

    Top 6 Ways ChatBot For Business Can Help You
    Chatbots are an essential when it comes to ordering food, buying tickets etc. Chatbots for business will let the customer begin a transaction via messaging app or chat interface.


    Chatra

    Name Chatra
    Founded 2015
    Rating 4.2
    Free Trial Period Unlimited
    Pricing Paid plans start from $21/month
    Website www.chatra.com
    Chatra
    Chatra

    Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.

    Key Features

    • Conversations history is up-to-date.
    • Group chats.
    • Intelligent chat distribution.
    • Unlimited Chat review.
    • No typos or nameless users’ contact.

    Pros

    • Offers a free plan for an unlimited time period.
    • Enables easy integration with Google Analytics, Slack, etc.

    Cons

    • Does not provide a ticketing system like its competitors.

    Conclusion

    Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.

    For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.

    FAQs

    What is the best live chat software for a website?

    Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.

    Is live chat a CRM?

    CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.

    What is live chat e-commerce?

    Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.

    What is the best chat plugin?

    Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.

  • Top 25 Profitable Micro SaaS Ideas to Explore in 2022

    Software as a Service or SaaS is a cloud-based software authorizing model, that licenses software to users through the internet. The services are centrally hosted and require no installation or maintenance from the end user. It can be easily accessed through a web browser with an internet connection.

    SaaS comes with the advantage of an on-demand subscription basis, which eliminates the risks of long-term commitment for users. They come at absolutely lower costs with no requirement for any operating expenses. SaaS is one of the fastest-growing services in the market. Their growth rate is rising by 18% every year.

    What is Micro SaaS?

    Top 25 Profitable Micro SaaS Ideas

    1. Email Marketing
    2. Resume Builder
    3. Accounting Services
    4. Video/Photo Editing Services
    5. Human Resource Management (HRM)
    6. Content Management
    7. Learning Management System (LRM)
    8. Survey Compilation
    9. Team Management
    10. Customer Resources Management (CRM)
    11. Invoicing
    12. Healthcare Services
    13. Fitness manager
    14. Journaling
    15. Web Analytics
    16. Pharmaceutical Service
    17. Software Solutions
    18. Form Generator
    19. Cookery
    20. KPI Tracking
    21. Tea/Coffee Round
    22. Personal Goal Tracker
    23. Time Manager
    24. Habit Tracker
    25. Grocery/Essentials

    Micro SaaS – Features and Advantages

    Micro SaaS – Limitations

    What is Micro SaaS?

    Micro SaaS shows promising growth in the Software as a Service market. They are started and operated as a small business as their name describes. Investments are required in a lesser number compared to other SaaS operations. Micro SaaS is considered to be focusing on a narrow market that is Niche Market with a small team and limited customers.

    With their recurring profits, fewer capital needs, low risk, dedicated customers and minimal operating expenses, Micro SaaS has started attracting many entrepreneurs towards them in recent years.

    Top 25 Profitable Micro SaaS Ideas

    The top 25 Micro Most profitable SaaS Ideas for your startup that definitely help you make money. The micro saas ideas to make money in 2022 are discussed below

    Email Marketing

    As digital marketing is growing at a rapid pace, email marketing has become one of the most profitable micro SaaS ideas. It is an essential service that helps an organisation to maintain regular follow-ups for their emails.

    E-mail marketing Revenue forecast

    Even the clients and customers can be kept in close contact through consistent email campaigning and marketing system. It can also save time, by segregating important mail from spam through colours or folders. It is necessary for an organisation that deals with too many emails.

    Resume Builder

    It is a significant tool that is necessary for youngsters and adults, who’re seeking jobs. Teaching them about creating an interesting resume and providing them with examples or templates could prove to be a promising startup. Demand for Resume Builders remains consistent over time.

    Accounting Services

    The always ‘in-demand’ services like accounting and basic tax calculations can be integrated into simple software. It helps the users manage their businesses and know the basic tax details they are supposed to pay.

    Video/Photo Editing Services

    The growing social media and e-commerce trend has only increased the need for photo or video editing tools. Developing an editing tool with good features according to the social media and e-marketer’s requirements can be a good choice.

    Human Resource Management (HRM)

    This is software that is used to track, manage and plan the requirements of the workforce deployed in an organisation.

    Global Human Resource Management Market

    It is expected that about 90% of workforce management by 2023, would be handled by SaaS. There is a huge need for these types of management software.

    Content Management

    There has been an enormous growth in the number of bloggers and social media users in recent times. Therefore, a need for content management software becomes essential. A SaaS tool to create and manage content with advanced facilities to auto-post and manage them will have more demand.

    Learning Management System (LRM)

    This has a great scope in the present online world. Educating students and elders on basic, professional and personal life through online lectures and study materials, will have a great demand in future. It is high time to start a SaaS platform for educational services.

    Survey Compilation

    Customer surveys and feedbacks are the most essential elements for the growth of a business. But, when plenty of them pile up, it might be difficult to keep track of everything. A SaaS tool can solve this by providing features, that can pick up important feedback, and merge repeated ones and others. It can save time and help to provide efficient solutions to the matter.

    Team Management

    Managing teams in projects and discussions when working remotely could be challenging. Particularly, when the meeting includes PPTs and much information, that is to be noted, it becomes difficult for a follow-up. A SaaS software to handle this can be of great advantage to the user and as an income generator to the service provider.

    Customer Resources Management (CRM)

    Freelancers and companies need to do multiple activities or work for different clients at the same time. Managing all these works on their own can be a time-consuming process. Hence, this type of management can be done by Micro SaaS tools, effectively and reliably, for freelancers.

    Invoicing

    Software that can generate bills and invoices automatically after every sale stands to be useful. Bills should be easily exported to PDF or any other Tax calculation software as per needs. It should be able to generate periodic bills with good presentation. Auto billing and Invoicing software can increase the productivity of an organisation.

    Healthcare Services

    Tracking clients’ healthcare schedules, fixing and reminding them of their appointments, providing remote health support through professionals, online consultations with doctors, etc., can be done through the healthcare SaaS service. The demand for such services is going to be higher in the future.

    Fitness manager

    Developing a fitness/wellness program during these pandemic times, when most of us are working from home, is one of the best ideas. You can teach people simple exercises or yoga that are needed for their day-to-day wellness. If you’re a fitness professional, then you can do it as a proper online program through a SaaS tool.

    Journaling

    The pace of the growing world has made people isolated. Accompanying those people by letting them share their thoughts and making them reflect on their lives could be useful. Just design software with a good user interface and writing formats and this might be your next best Micro SaaS startup. Journaling is indeed good for mental health.

    Web Analytics

    Web Analytics Software helps you track your website’s traffic and analyze your performance over time. They provide solutions to improve the performance of websites, thus saving time and increasing the income for an organisation.

    Pharmaceutical Service

    This could be an essential service required by older people. They may lose track of their medicine’s availability and suffer at the last minute. A SaaS platform to address this issue and deliver the medicines to their doorstep on time can make a good startup.

    Software Solutions

    In a world that is revolving around more technical devices than humans, there’s no drought for doubts regarding software and its functions. Addressing these doubts by providing solutions in an easy and simple way, either through videos or blogs, can be a good option for a Micro SaaS business.

    Form Generator

    The usage of online forms, like Google forms, has become an essential tool in recent times. So, developing a SaaS tool for creating forms, will have a good market demand. Presenting it in such a way that, even people with no coding knowledge can create their own forms, will certainly possess a higher advantage for this service.

    Cookery

    Cookery has gained a huge reception among people around the world. The lockdown, which arrested people in their homes, made them look for new ways to enjoy their meals. Hence, online cooking demos and sharing of recipes by chefs and professionals could be a good idea for starting a business.

    KPI Tracking

    Key Performance Indicators (KPI) a tool used to measure the company’s performance and displays the result as charts and tables for easy understanding. It helps the organisation to monitor sales and other performance-related activities. The demand for such tools is always higher.

    Tea/Coffee Round

    It may sound weird, but this type of service proves to be of great importance to employees in an organisation. There is a need for an app that keeps track of rounds of who should make tea for the day. A perfectly crafted Micro SaaS tool could do that.

    Personal Goal Tracker

    This should track anything from personal goals, maintaining diet, achievements, milestones, etc., This can be made into a graph for easy viewing and analyzing one’s performance. The personal tracker can have a good reach among audiences.

    Time Manager

    Organizing and planning time, to make optimum utilization, might demand most of our energy. If a small software could assist us with that, then it’ll be of great support. Developing a time management tool, that could help us keep track of our time and remind us of what and when things should be done, can have a good deal of demand in future.

    Habit Tracker

    With people getting more conscious of their habits, a habit tracker can be a great tool and a profitable Micro SaaS idea. It is a simple tool that helps one to look into and manage their own habits. One can maintain a record of their habits in this software to analyze and self-assess themselves whenever one wants. This modest tool helps one to progress towards their goals. This SaaS idea can be of great value to the users.

    25. Grocery/Essentials

    People are getting more attracted to online shopping, and groceries are getting added to that list. Developing a SaaS-based model for grocery service would make it more efficient and successful in future.

    Micro SaaS – Features and Advantages

    • Development of Micro SaaS can be easier and simpler. You don’t require much coding knowledge or technical skills to start one.
    • You can develop a one-to-one interaction with customers, which helps to build a dedicated customer base.
    • Even though, Micro SaaS mostly concentrates on Niche Markets, its geographical boundaries are limitless. It can have customers from any part of the world.
    • Recurring income is undoubtedly the best revenue model in the world today. There’re plenty of opportunities in Micro SaaS, to create a good recurring revenue model.
    • Though you’ve stable customers, their numbers will be limited due to a narrow focus on a particular niche.
    • Since the capital and investments are limited, you may have to depend on other hosting platforms like Shopify, to start your Micro SaaS. This makes you stick to their rules and regulations and you may be less independent.
    • Operating with a small team means, fewer ideas for improvements and innovations and more responsibilities on few persons. Failing to notice market changes and adapting to them quickly, could be risky for business.

    Micro SaaS – Limitations

    Though there’re a few disadvantages, they could be eradicated easily by improper planning and if not having proper market awareness. Any good idea with a knowledgeable team can bring out the most successful Micro SaaS business but without planning it could fail.

    Conclusion

    Ideas are boundless and every new day blooms with some new ideas, innovations and entrepreneurs, and Micro SaaS is the best way to create and give shape to such ideas. The best 25 Micro SaaS Startup ideas that are mentioned above is one that could start now, as it is the right time to do so. I hope, one of these ideas either benefits you or strikes you with some new concepts that could be further enhanced to make profitable saas companies.

    FAQ

    What is a Micro SaaS?

    Micro SaaS is a business targeting a niche market, run by a small team, with small costs and has a small but dedicated user base and no outside funding.

    How can you make SaaS profitable?

    Develop a solution for a problem, Write up a lean plan, Explore pricing models and Financing and funding and Build your product.

    What is a SaaS example?

    Some of the SaaS examples are BigCommerce, Google Apps, Salesforce, Dropbox, MailChimp, ZenDesk, DocuSign, Slack, and HubSpot.

    How do I find a good micro saas idea?

    We have packed this article with the best micro saas ideas but you can brainstorm by analysing the market for more such ideas.

    Are micro SaaS startups really profitable?

    Yes, they are profitable and usually revenue ranges between $1,000 – $10,000 per month.

    How do I build a micro SaaS product?

    You may look up to a team of developers and designers or you can use tools like no-code tools to build your micro saas.

  • Bootstrapped SaaS Startups and Tips for Bootstrapping your Startup

    The concept of bootstrapping a business is nothing new. The term originates from the concept of “pulling yourself up by your own”. In the business world, the term generally refers to: “Financing and growing your business without the need for external assistance in the form of capital investment.”

    In other words, it’s the “I’m doing it my way” approach to building a business. There’s a buzz today in the SaaS universe around bootstrapping. The wind has changed in some way and has spurred some conversation on the topic. That’s why I we bring to you the 5 best tips for bootstrapping your Startup.

    Venture capital funding is at an all-time high in India. In 2017, Indian companies received VC/private equity funding to the tune of $17.6 billion, with Japan’s Softbank investing nearly a quarter of that amount in Flipkart, Paytm, and OYO.

    It would appear as if nearly every tech-based start-up is backed by VC funds these days and if you want to make it to the big leagues, you need VC money. But a closer look reveals that this claim is not quite true. Bootstrapping may not only be a viable alternative to VC funding, but it might also actually be your ticket to startup success. So, take a look at the 7 bootstrapped SaaS startups who successfully secured bootstrapping.

    5 Best Tips for Bootstrapping your Startup
    List of 7 Successful Bootstrapped Startups in India
    FAQ

    5 Best Tips for Bootstrapping your Startup

    1. Identify What Kind Of SaaS You Are

    There are two major SaaS sales models:

    Low-Touch and High-Touch sales model –

    Low-touch

    Low-touch SaaS is about volume.

    • Your product costs $10 to $500 per month
    • People need very little interaction with your team to become customers
    • Your landing page call-to-action is “Sign up for a free trial”
    • Your primary growth channel is marketing

    High-touch

    High-touch SaaS is about building a sales engine.

    • Your product costs about $6k per year
    • People talk to your sales team to learn about and purchase your product
    • Your landing page call-to-action is “Request a demo”
    • Your primary growth channel is sales

    The reason you should pick one is that it focuses on you. If you sell to a specific type of customer, in a specific way, it simplifies everything. Which features you build, how your pricing works, what you optimize your landing page for and more. Rather than doing alright at both, you can be excellent at one. Startups don’t win by being alright, they win by being excellent.

    2. Simplify Everything

    You can simplify more than just your sales model. You should strive to simplify everything your users interact with. From the top of the sales funnel to the bottom: your content, ads, landing page, pricing, onboarding, product, and more. People are busy. They have short attention spans.

    They’re constantly being targeted by thousands of corporate agendas. If you make something the slightest bit difficult, they won’t take the time to figure it out. They’ll drop off. They’ll stop reading your blog post. They’ll close your landing page. They’ll quit using your product.

    But if you make it easy, they’re far more likely to engage. And they’ll remember that “Yeah, this is easy to use”. In the early days, you need loyal fans. You need people to love your company, otherwise, growth will be an eternal grind.

    Track Customer Acquisition in SaaS-SaaS Customer Acquisition Strategy
    We’d all love to drive Bentley’s and live in mansions overlooking the beach, butnot if it means spending the money your family relies on to buy food. Similarly,every business [https://startuptalky.com/tag/business-2/] wants to get as manycustomers as possible, but not if it means going broke in t…

    3. Narrow Your Target Audience

    More customers = More money = Doing better. Right?
    Wrong. The problem is that it makes your product and messaging unfocused. Consumer or customers need different features than SaaS customers. They also resonate with different messaging on the landing pages and in products. The consumer customers end up churning more.

    It turns out that feedback is more valuable to SaaS companies because it drives revenue. Of course, hindsight is always 50-50. If you don’t know who your target audience should be, you don’t understand your users well enough. Get out of your office and talk to them.

    How to Bootstrap your Business?

    4. Ruthlessly Manage Your Time

    In a start-up, there’s an endless list of things you could spend your time doing. How do you most efficiently spend your time? The worst part is that many activities feel productive but really aren’t. Take email, for example. If every time you get an email, you drop what you’re doing to deal with it, you’ll spend your entire day on email. Obviously, falling behind is a problem, but you can dedicate chunks of time to work through it. Context switches are expensive.

    Another culprit is building features that aren’t mission-critical. Sometimes a customer asks for a feature, and it’s tempting to say “we’ll have it done today”. We’ve done this many times. We want to impress people and deliver value as fast as possible. It feels right, but you will end up building a lot of features that aren’t useful to many people. This isn’t an efficient use of time. It’s much better to pick one high-level strategy, and patiently execute it.

    The best way to solve this is to set measurable goals. What is your team trying to accomplish this year, half, quarter, and month? What must be done to hit these goals? What can I work on today that will move the needle the most? Thinking this way helps you make unbiased decisions about how to spend your time. Otherwise, you’re just acting in the heat of the moment: inefficiently.

    5. Be Helpful

    On top of these things, remember that you are in the business of helping people. People buy your product because it solves their problems. The more you can get in the mindset of helping others, the better your company will do.

    Validate your SaaS idea before building MVP
    The best way to validate a SaaS [https://startuptalky.com/tag/saas/]idea beforebuilding an MVP is to have the problem that you are solving for. Especially inSaaS, because you aren’t looking to create another entertainment platform, butinstead solve a business need for a customer[https://startuptalky.com/tag/customer-satisfaction/…

    List of 7 Successful Bootstrapped Startups in India

    Now, let’s look at some of the startups that were successfully bootstrapped.

    1. Zoho: The operating system for business

    Zoho takes its love for small businesses to the next level with its smart software offering. It is also considered, one of the best CRM for SaaS startups. The company enjoys a worldwide user base of 15 million and has over 33 products that help you achieve your sales & marketing, support, finance, and recruitment needs with a deep focus on business.

    Zoho CRM
    Zoho CRM

    The company’s flagship product Zoho CRM is pitted as India’s answer to the behemoth grandpa of SaaS – Salesforce.com and emerges a clear winner in terms of price comparison with the latter. Founded in 1996 by Sridhar Vembu and Tony Thomas. Their team size is more than 2,500 and they are based out of Chennai.

    2. Hotjar: All-in-one Analytics & Feedback

    Hotjar is a new, powerful tool that reveals the online behavior and voice of your users. By combining both Analysis and Feedback tools, Hotjar gives you the “big picture” of how to improve your site’s user experience and performance/conversion rates. Hotjar is one of the best-bootstrapped saas companies.

    hotjar heatmap
    Hotjar Heatmap

    Founded in 2014 by David Darmanin & Erik Näslund, their team size is more than 100 and they are based out of St Julian’s, Malta.

    3. Agile CRM: Built with love for small businesses

    Agile CRM is a Sales and Marketing CRM for small and medium businesses. It’s complete with everything, from web pop-ups and email templates to advanced sales and marketing automation; and is designed to help small businesses sell and market like the Fortune 500, at a fraction of the cost.

    Agile CRM is trusted by over 7,000 customers and fills in the space of a killer combo of CRM and Marketing Automation. Agile CRM is one of the best bootstrapped SaaS companies.

    Agile CRM
    Agile CRM

    Founded in 2013 by serial entrepreneur Manohar Chapalamadugu. Their team size is 70, and they are based out of Hyderabad.

    SaaS Product Pricing-How to Price Your SaaS Product?
    For many new products, price is a decision made shortly before launch. Butpricing a software-as-a-service (SaaS [https://startuptalky.com/tag/saas/])product presents unique challenges for product and marketing[https://startuptalky.com/tag/marketing-product/…

    4. Aweber: Simple, Personalized Email Marketing and Automation

    AWeber is an email marketing and automation platform – but they’re a bit different than the other services out there. They’re built for time-strapped content creators, small business owners, and entrepreneurs.

    You’ll get access to easy-to-use automation tools to launch automated email sequences, tag and segment subscribers based on their behavior, send remarkable one-time promotional emails or newsletters, and track your success.

    AWeber dashboard
    AWeber dashboard

    Founded in 1998 by Tom Kulzer. Their team size is more than 100 and they are growing. They are based out of Pennsylvania, US.

    5. FusionCharts: The most comprehensive JavaScript charting library

    FusionCharts is a software provider of data visualization products (JavaScript Charts, Maps, Widgets, and Dashboards). The company has the most comprehensive JavaScript charting library, with over 90 charts and 1,000 maps, and is loved by 24,000 customers in 120 countries. FusionCharts is one of the best-bootstrapped saas companies.

    Graphs by Fusioncharts
    Graphs by Fusioncharts

    Founded in 2001 by 16-year-old Pallav Nadhani. Their team size is more than 100 and they are based out of Kolkata.

    6. Kayako: Taking the helpdesk a long way

    Kayako is a customer service software that scales with your business and makes it easy to deliver an unrivaled customer support experience. Today, Kayako is the leading multi-channel help desk that helps over 10,000 businesses to delight millions of their global customers.

    Kayako
    Kayako

    Founded in 2001 by Varun Shoor. Their team size is more than 150 and they began their operations from Jalandhar.

    8 Ways to Toggle SaaS Customer Retention
    Hello, entrepreneurs, today we are going to discuss the business operation andSaaS customer retention importance for the B2B SaaS companies. The B2B SaaScompanies are those who handle business to business operations. Like, theyprovide business to another business house, they won’t directly deal w…

    7. Kookoo: Communication in the cloud

    KooKoo is an interface between your web application and the caller. It takes phone commands from you and executes them on your behalf to the caller. KooKoo rightly fills the gaps of lack of time, manpower, and inefficiency of the current communication setup and minimizes the loss of business.

    KooKoo is a product of Ozonetel, which was founded in 2007 by Murthy Chintalapati, a serial technology entrepreneur, and Atul Sharma, a product architect. Their team size is more than 100 and they are based out of Hyderabad.

    Conclusion

    So, these were some of the famous successfully bootstrapped companies. Bootstrapping may not only be a viable alternative to VC funding, but it might also actually be your ticket to startup success. Let us know your views on bootstrapping SaaS startups in the comments section below.

    FAQ

    What are examples of SaaS?

    Examples of SaaS companies are BigCommerce, Google Apps, Salesforce, Dropbox, MailChimp, ZenDesk, DocuSign, Slack, Hubspot.

    What is SaaS model?

    SaaS is a method of software delivery that allows data to be accessed from any device with an internet connection and a web browser.

    What is an example of bootstrapping?

    An entrepreneur who risks their own money as an initial source of venture capital is bootstrapping. For example, someone who starts a business using $100,000 of their own money is bootstrapping.