Chatbots are a useful and convenient tool for businesses and organizations to communicate with their customers or users. They allow for efficient and immediate responses to inquiries and can even handle tasks and transactions automatically. Chatbots have become increasingly popular in recent years due to their ability to provide quick and efficient customer service, assist with tasks, and improve overall user experience.
Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience. With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.
Chatbot marketing can be daunting, but with the help of chatbot platform tools, building and deploying a chatbot on your website and messaging applications are now quick and simple. In this blog, we will introduce some of the top AI chatbot tools available and discuss their key features, pricing, and limitations. Whether you’re a small business owner looking to improve customer service or a huge enterprise seeking to supercharge your marketing, there is a tool on this list for you.
What is a Chatbot?
How do Chatbot works?
10 Most Popular AI Chatbot Saas Tools
What is a Chatbot?
Chatbots are, essentially, intelligent programs that are capable of having conversations with humans. They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions. You can find these interactive chatbots in apps, online messaging platforms, and on websites.
Chatbots are created using a series of if-then statements programmed into a chatbot builder. It is not necessary to be a coding expert to build even the most complex chatbots.
How do Chatbot works?
Chatbots work by using natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input. They are programmed with a set of rules and responses that allow them to understand and respond to specific keywords or phrases.
When a user interacts with a chatbot, the bot will first analyze the user’s input to determine the intent behind the message. It will then match the intent with a predefined set of rules and responses, and provide a suitable response to the user. Whenever you customize a chatbot, there is a proper flow you build which is much similar to A/B testing.
The chatbot also uses machine learning to learn from user interactions and improve its understanding of language over time. It also accesses external data sources to provide more accurate responses to users.
10 Most Popular AI Chatbot Saas Tools
Here is a list of the most popular AI chatbot programs for your website and other platforms:
Chatfuel
| Rating | 4.3/5 |
|---|---|
| Best for | Chatbot Platform for Messenger |
| Pricing Model | Per Feature |
| Free | Free Trial and Free Version |
Chatfuel was founded in 2015 to make bot-building easy for anyone. Today, it is the leading platform for building bots on Facebook Messenger, Instagram, and websites. In fact, it is one of the most popular chatbot software brands around the globe. Chatfuel enables businesses to boost sales, craft personalized marketing campaigns, and automate customer support. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of its largest customers include Adidas, TechCrunch, T-Mobile, LEGO, Golden State Warriors, and many others.
Features:
- It is powered by artificial intelligence (AI), which allows you to automatically provide the answers to the most commonly asked questions by your customers.
- You can hand over the conversation to a human agent in case your online bot isn’t able to answer the question appropriately.
- It ensures that you never miss a chat with your customers and you can continue to provide them with the support they need.
- In case you don’t have the time to create your online chatbot using Chatfuel’s software solution, their agency can help you create it too.
Pros:
- Free templates
- Free plan is available
- Video tutorials are available
- Integration with zapier, calendly, and stripe
- Captures feedback
- Analytics
- Customizable chat widget
Cons:
- Mobile app is not available
- Poor documentation
Pricing:
This popular intelligent AI chatbot platform has a Trial Plan which is FREE for companies that are just starting. If you’re looking for advanced features, then their paid plans i.e. Entrepreneur, Startup, Small Business plan might be more suitable for you. Look at the pricing details of each plan below:
| Plan | Pricing |
|---|---|
| Trial | Free |
| Entrepreneur | $14.99 per month |
| Startup | $24.99 per month |
| Small Business | $59.99 per month |
Rishabh Rathi
Chatbot
| Rating | 4.7/5 |
|---|---|
| Best for | All-in-one Chatbot Platform |
| Pricing Model | Flat Rate |
| Free | Free Trial |
ChatBot helps you to create stunning chatbots with a drag-and-drop interface or apply a template and customize it as needed. You can design smooth conversational experiences to build better relationships with your customers and grow your business. With easy one-click integration, ChatBot can be used on various platforms and channels such as Facebook Messenger, Slack, LiveChat, WordPress, and more. This is also a useful tool for sending automated replies that will motivate people to talk and engage.
Features:
- Delight your customers with intuitive menus, clickable elements, images, GIFs, and much more.
- Segment users, validate answers, and organize data behind the scenes.
- Customize the look and feel to match your brand style and website design.
- Flexibly connect with third-party apps using webhooks and a fully open API.
- Connect with more people across channels and platforms. Integrate with apps you use and love.
- Keep chats natural with AI context management – chatbots will stay on topic and go with the flow of the conversation.
ChatBot Demo
Pros:
- 14-day free trial
- Ready-to-use templates
- Visual editor
- Wide range of integration
- Huge learning resources
- Customizable chat widget
- Reports and analytics
Cons:
- Free plan is not available
- Mobile app is available
Pricing:
ChatBot provides you with four pricing options – Starter, Team, Business, and Enterprise. Look at the pricing details of each plan below.
| Plan | Pricing |
|---|---|
| Starter | $52/month billed annually or $65 month-to-month |
| Team | $142/month billed annually or $169 month-to-month |
| Business | $424/month billed annually or $499 month-to-month |
| Enterprise | Custom plans |
IntelliTicks
| Rating | 4.6/5 |
|---|---|
| Best for | AI-Powered Live Chat platform |
| Pricing Model | Per User |
| Free | Free Trial and Free Plan |
Intelliticks is a powerful chatbot that offers businesses unparalleled insights into customer behavior. It has the ability to provide personalized recommendations to customers based on their individual preferences. It offers a wide range of analytics tools that allow businesses to track customer engagement over time. This includes detailed reports on customer behavior, as well as real-time analytics that provide a snapshot of customer engagement at any given moment.
Features:
- Talk to your website visitors 24×7 even when your agents are sleeping.
- Monitor automated chats and overtake if needed or if it is a HOT lead.
- Let AI answer repeated queries from prospects.
- Lead Prioritization by identifying who is a hot, warm, or cold lead in the live traffic.
- Peek into the lead’s mind.
- Easy to understand lead insights.
- Integrate with your CRM – Get all your Leads & Conversation data directly in your favorite tools.
- Analyze & Optimize – Get a detailed report on what converts visitors to leads.
Pros:
- Free plan is available
- Community support
- Free trial plan on paid plan
- Pre-built templates
- Easy integration with CRM and zapier
- Documentation and help center
- Mobile app is available
Cons:
- Limited customization
- Multi-language support is not available
Pricing:
IntelliTicks has one Free Forever plan and three pricing options with advanced features including– Starter, Standard, and Plus. Look at the pricing details of each plan below.
| Plan | Pricing |
|---|---|
| Free | $0 free forever |
| Starter | $20 per month, billed yearly or $25 per month, billed monthly |
| Standard | $80 per month, billed yearly or $99 per month, billed monthly |
| Plus | $240 per month, billed yearly or $299 per month, billed monthly |
Rishabh Rathi
Zendesk Chat
| Rating | 4.2/5 |
|---|---|
| Best For | Simple and Easy-to-Use Live Chat Software |
| Pricing Model | Per User |
| Free | Free Trial |
Zendesk Chat is a live chat platform that lets businesses provide real-time customer support across web, mobile, and messaging channels. Zendesk Chat includes live chat, conversation history, quantitative visitor tracking, analytics, and real-time data analysis. Reduce customer wait times by using skills-based routing to bring the right agent to the customer and allow chatbots to tackle common questions immediately. Use proactive triggers to rescue lost customers and increase conversions on your website. Automatically create tickets from each chat interaction by enabling chat with its help desk solution today.
Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. Zendesk Chat allows you to generate tickets automatically from every conversation.
Features:
- Anticipate customer questions and offer help when—and where—they need it most with chat support.
- Send targeted and behavior-based messages to customers.
- Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
- Use chat ratings to gather feedback and continue to improve your performance.
- Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
- Integrate AI-powered bots into Chat using API.
Introduction to Zendesk Chat (for beginners)
Pros:
- Free trial is available
- Flow builder
- Widget customization
- Mobile app is available
- Huge integration option
- Advanced analytics and reporting
- Community forum
- Learning resources
Cons:
- Same color code for all chats
- Quite expensive
Pricing:
Zendesk chat offers a Free plan and three pricing plans including – Team, Professional, and Enterprise. Look at the pricing details of each plan below.
| Plan | Annual Subscription | Monthly Subscription |
|---|---|---|
| Lite | $0 | $0 |
| Team | $14 per agent per month | $19 per agent per month |
| Professional | $29 per agent per month | $35 per agent per month |
| Enterprise | $59 per agent per month | $70 per agent per month |
Botsify
| Rating | 4.4/5 |
|---|---|
| Best For | AI-Enabled Live Chat Software |
| Pricing Model | Per Feature |
| Free | Book a Demo & Get a Free Trial |
Botsify is an AI-powered live chat system for businesses, allowing them to provide excellent customer service and boost sales. It supports text, audio, video, AR, and VR on all major messaging platforms. Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding. The drag-and-drop interface makes it simple to design templates for your chatbot. Apple and Shazam are among the many big companies that use Botsify to create their chatbots.
Features:
- Has an easy-to-use drag-and-drop UI.
- Powered by AI and machine learning.
- It allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
- Introduces conversation forms using which you can collect information about your leads through chatbot conversations.
- Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.
Pros:
- 100+ integration option
- Multi-language support
- 14-day free trial is available
- Chatbot builder
- Lead Generation Conversational Forms
- Omnichannel platform
Cons:
- Free plan is not available
- Poor support
Pricing:
Botsify offers three pricing plans including – “Do it yourself” plan, the “Done for you” plan, and the “Custom” plan. Look at the pricing details of each plan below.
| Plan | Annual Plan Price | Monthly Plan Price |
|---|---|---|
| Do it yourself | $490 (Billed Annually & save 2 months) | $49 per month |
| Done for you | $1490 (Billed Annually & save 2 months) | $149 per month |
| Custom | Custom Price | Custom Price |
Rishabh Rathi
ManyChat
| Rating | 4.8/5 |
|---|---|
| Best For | Chat Marketing |
| Pricing Model | Flat Rate |
| Free | Free Version |
ManyChat is a robust communication tool that helps businesses to automate conversations with customers.
It is a valuable tool for customer service, sales, and marketing. With its automation capabilities, targeted messaging, lead capture, e-commerce integration, and tracking features, it can be used for a variety of purposes. Its omnichannel nature will help to connect this tool with popular social media sites and e-commerce platforms.
Features:
- Respond to buyers instantly on their phones, show them the products that fit them best, and get them to buy—all inside of Facebook Messenger or on your website.
- Guide product selection and complete sales transactions, all within Messenger.
- Connect with Shopify and recover lost sales.
- Leverage social media conversations and customer responses to promote products and send coupons.
- Use the E-commerce dashboard, which automatically pulls metrics from Shopify, to understand what converts best, and track earnings, average revenue, purchases per buyer, and unique buyers.
- Intuitive drag-and-drop interface.
Pros:
- Free plan is available
- Integration with Hubspot, MailChimp, Shopify, and more
- Easy to use
- Video tutorials are available
- Flow builder
- Provide free training
Cons:
- Lack of better documentation
- Poor customer support
Pricing:
ManyChat offers two plans – Free and Pro Plan. Look at the pricing details of the Pro plan below.
| Plan | Pricing |
|---|---|
| Free | $0 per month |
| Pro | $15 per month |
Tawk.to
| Rating | 4.6/5 |
|---|---|
| Best For | Free Live Chat Tool |
| Free | Completely Free |
Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. More than 250000 companies use this chatbot tool to provide real-time support and service to their customers. Tawk.to is the most popular chat tool in the world and holds an impressive 98% customer satisfaction rating. Keep in contact with customers through live chat, track incidents with a built-in ticketing system, and put together an easy-to-use help center – all at no cost. Never lose another lead or sale again, with Tawk.to you can monitor and chat with your website visitors when they need it most.
How to install and get started with Live Chat App Tawk.to
Features:
- Real-Time Monitoring
- Native Mobile Apps
- Automated Triggers
- Customizable Widgets
- Ticketing Built-in
- Remove Branding
- Canned Shortcuts
- 100+ Integrations
Pros:
- Knowledge base is available
- 45+ language supported
- Detailed analytic and reporting
- Easy to set up
- Free forever
- Mobile app is available
- User-friendly interface
Cons:
- Notifications are inconsistent
Pricing:
The Tawk.to app is completely free.
Freshchat
| Rating | 4.4/5 |
|---|---|
| Best For | AI-Powered Live Chat Software |
| Pricing Model | Flat Rate |
| Free | Free Trial and Free Version |
Freshchat is the customer engagement tool offered by one of the most popular helpdesk service providers. Bringing together artificial and human intelligence across messaging channels, this is a powerful chatbot that is already used by more than 50,000 businesses worldwide. Businesses are leveraging the power of this chatbot to streamline their workflow and provide satisfactory customer experience. It empowers businesses to easily access customer information and provide personalized support, regardless of the channel or device being used.
Features offered by Freshchat
- Chatbot is easy to build without any prior knowledge of coding.
- Customers can resolve their issues on their own by leveraging the chatbot AI.
- Pre-built templates are available to fast-forward the process of powerful bot creation.
- You can customize the appearance and behavior of the chat widgets to match your brand and website.
- Mobile-first approach makes it easy for businesses to connect with customers on the go.
- It seamlessly integrates with a wide range of business tools, such as CRM systems, help desks, and e-commerce platforms.
- Detailed analytics on customer engagement, such as conversation history, click-through rates, and conversion rates.
Pros:
- 21-day free trial
- Mobile app is available to chat with customers anywhere, anytime
- User-friendly interface
- Excellent customer support
- Multilingual support in 54 languages
- Easy integration
- Email and push notifications
Cons:
- Extra features at additional cost
- Slow response time
Pricing:
Freshchat offers one Free plan and three pricing plans including – the “Growth” plan, the “Pro” plan, and the “Enterprise” plan. Look at the pricing details of each plan below.
| Plan | Annual Plan Price | Monthly Plan Price |
|---|---|---|
| Growth | ₹999/agent/month, billed annually | ₹1199/agent/month, billed monthly |
| Pro | ₹2799/agent/month, billed annually | ₹3399/agent/month, billed monthly |
| Enterprise | ₹4999/agent/month, billed annually | ₹5999/agent/month, billed monthly |
Intercom
| Rating | 4.5/5 |
|---|---|
| Best For | Custom Chatbot for for Quick Responses |
| Pricing Model | Per Feature |
| Free | Free Trial |
Intercom is a customer communication platform that allows businesses to connect with their customers through various channels, including email, live chat, and social media. It is developed and maintained by Intercom Inc, a San Francisco-based company founded in 2011. More than 25,000 businesses are using this tool to manage and support customers. Hostinger, one of the most reputed hosting providers uses this tool to serve its customers.
Features offered by Intercom
- Businesses can create personalized, automated messages that are triggered by specific events or customer behaviors.
- Its live chat and messaging feature allow businesses to connect with customers in real-time.
- Lead generation tools help businesses to capture lead information from their website, such as name and email address, and automatically add them to their contact list.
- It helps to gather valuable insights about their customers’ experiences and preferences.
- It seamlessly integrates with a wide range of popular tools, such as Salesforce, Slack, and Mailchimp. This allows businesses to streamline their workflow.
- Easy to customize the bot that asks the right questions at the right place.
- Help Center articles that help the customers with repetitive questions and significantly reduce the workload from your employee.
Pros:
- Free trial for small businesses
- Interactive interface
- Mobile app is available
- Wide range of integration options
- Huge Learning resources are available
- Account-based marketing
- Good customer support
Cons:
- Price is not disclosed for the business plan
- Initial setup is complex
Pricing:
Intercom offers custom pricing plans, you can contact the vendor for details.
Tidio
| Rating | 4.8/5 |
|---|---|
| Best For | Easiest To Use in Chatbots software |
| Pricing Model | Flat Rate |
| Free | Free Trial and Free Version |
Tidio is a powerful communication tool that offers you a comprehensive and easy-to-use solution for connecting with your customers and audience. It seamlessly integrates with a wide range of popular platforms, including WordPress, Shopify, and Magento. You can easily connect with your customers and audience via live chat, email, or messenger, without leaving the platform. It provides you with detailed insights into your customer behavior and preferences. These insights will help you to improve your marketing and sales strategies.
Features offered by Tidio
- Chat widget that allows businesses to connect with their customers and audience in real-time.
- Automated responses to common customer queries that reduce response time and improve efficiency.
- Easy to customize the appearance of the live chat widget to match the brand identity.
- chatbot builder to create custom chatbots to assist customers with their queries.
- You can create and send email campaigns to your target audience directly from the Tidio platform.
- It supports multiple languages which makes it an ideal choice for businesses with a global audience.
- Advanced AI that recommends the products to users based on their interaction.
- Smart ticketing system to solve the customer’s query quickly.
Pros:
- Easy installation
- Free plan is available
- Customer Satisfaction Management
- Robust analytics
- Easy customization
- Blog post to learn
- Mobile app is available
Cons:
- Limited integration feature
- 100 unique visitors are limited in the free plan
Pricing:
Tidio offers one Free plan and three pricing plans including – the “Communicator” plan, the “Chatbots” plan, and the “Tidio+” plan. Look at the pricing details of each plan below.
| Plan | Annual Plan Price | Monthly Plan Price |
|---|---|---|
| Communicator | 15.83 USD per month | 19 USD per month |
| Chatbots | 32.50 USD per month | 39 USD per month |
| Tidio+ | 240.83 USD per month | 289 USD per month |
Conclusion
Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service. The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.
The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.
Parnas Ghosh
FAQs
What is Chatbot?
A chatbot is computer software used to automatically generate messages to the queries of customers in a messaging app. As customers want 24/7/365 service, so it is an advanced way of communicating with humans via machine.
What are some popular Chatbots in 2023?
Some of the popular Chatbots tools in 2023 are as follows:-
- Chatfuel
- Chatbot
- IntelliTicks
- Zendesk Chat
- Botsify
- ManyChat
- Tawk.to
Which are the best free Chatbot tools?
The best free chatbot tools are as follows:-
- Chatfuel
- ManyChat
- Botsify
- MobileMonkey
- Flow XO
- Pandorabots
- Aivo
- DialogFlow
Is Chatbot an AI tool?
Yes, chatbots are often powered by artificial intelligence (AI) and are able to mimic human conversation and perform tasks automatically.
What are the benefits of Chatbots for Customers?
The benefits of Chatbots for Customers are as follows:-
- Chatbot provides 24/7/365 service.
- The customer receives an instant reply to their queries.
- Customers can take a screenshot of the message whenever they want in order to claim if they won’t avail of the service.
- Users have the flexibility to choose the language in which they want to initiate the conversation.
What are the benefits of Chatbots for Companies?
The benefits of Chatbots for companies are as follows:-
- Chatbots boost sales because of their instant and 24/7/365 service.
- A chatbot is considered a way to reach out to new customers because of its active presence.
- It helps the companies in saving the cost that is required to maintain customer service. Though the installation of a chatbot requires an investment cost, it is less compared to a customer service salary.
- Chatbot increases operational efficiency as it reacts faster to the customers’ inquiries on behalf of the company.
Can chatbot tools handle multiple languages?
Many chatbot tools offer support for multiple languages, including Dialogflow, Botpress, and Pandorabots. However, it’s important to check the specific language capabilities of the tool you’re considering to make sure it meets your needs.
Can chatbot tools integrate with other tools and services?
Many chatbot tools offer integrations with other tools and services, such as CRM systems, marketing platforms, and payment processors. It’s worth checking the available integrations of the chatbot tool you’re considering to see if it meets your needs.
