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In this globalized corporate market, the significance of effective communication has increased to a great extent. Businesses need to communicate internally with employees and management and externally with clients, suppliers, and customers.
Telecommunication platforms have emerged as an ultimate solution for modern businesses. Annually, around $145 trillion is spent on telecommunications globally. Telecommunication technology enables companies to communicate directly with customers, access real-time information, create relationships, and stay competitive.
Aircall is a 100% cloud-based telecommunication platform enabling companies to make national and international calls. Let’s uncover everything from Aircall’s startup story, founders, funding, and growth to partners, investors, and competitors.
Aircall – Company Highlights
Company Name
Aircall
Headquarters
New York, United States
Industry
Telecommunications
Founders
Olivier Pailhes, Jonathan Anguelov, Pierre-Baptiste Bechu, Xavier Durand
A cloud-based call center and phone system, Aircall meets modern businesses’ communication needs. This voice platform can seamlessly integrate with popular productivity and helpdesk tools for sales and support teams. The call center makes phone systems easy to manage, transparent, accessible, and collaborative.
Founded in 2014, Aircall is based in New York and has multiple branches in Paris, Madrid, Sydney, London, Singapore, and Berlin. The platform integrates with 80+ major CRMs, marketing software, help desks, chatbots, eCommerce platforms, and more.
Olivier Pailhes, Jonathan Anguelov, Pierre-Baptiste Bechu, and Xavier Durand founded Aircall in 2014.
Olivier Pailhes
Graduated from HEC Paris with a Master of Business Administration (MBA), Economics, Management; Olivier Pailhes is an Angel Investor in Entocycle, Regroop, and Nelson. In addition to co-founding Aircall, he is a board member of French Tech Madrid and an Advisor at Metomic.
Aircall, Co-founder – Olivier Pailhes
Jonathan Anguelov
Jonathan Anguelov graduated from ESCP Business School with a Master’s in Finance, General. He co-founded Aircall and is working as its CSO. Moreover, he is the co-founder of Aguesseau Capital and Hotel Maison Barbes.
Aircall, Co-founder, and CSO – Jonathan Anguelov
Pierre-Baptiste Bechu
Pierre-Baptiste Bechu has completed his Masters from Ecole centrale de Lyon in Computer Engineering and is the co-founder and VP of Aircall. He also worked as the co-founder and CTO of ClickJob.fr till 2014. In addition, he is a Partner(Digital IV) in 50Partners and a self-employed Angel Investor.
Aircall, Co-founder, and VP – Pierre-Baptiste Bechu
Xavier Durand
Xavier Durand was the technical co-founder of Aircall and worked with the company until 2020. At present, he is the co-founder of Regroop company.
Aircall is currently working with more than 800 employees.
Aircall – Startup Story
The idea of setting up Aircall was born at the eFounders studio in Paris in 2014. Founders- Olivier Pailhes, Jonathan Anguelov, Xavier Durand, and Pierre-Baptiste Bechu recognized that a telephone system is complex and costly enough to set up. It is when the co-founders took the challenge of revolutionizing corporate telephony.
After the first few weeks, they developed an MVP: an easy-to-use phone system named Aircall to get numbers worldwide and share calls across the team. With this product, the company got a handful of customers.
On June 1, 2014, the company charged firm time for the service for $19 per month. Davy Kestens was Aircall’s first angel investor, who invested $5,000. In 2016, the company’s growth accelerated, hitting $210K MRR. And in 2022, it raised funding of $132 million.
Aircall – Mission and Vision
According to Aircall, conversation is the most powerful way to communicate with colleagues, customers, prospects, and candidates. Therefore, the phone system enables delightful moments of human connection.
Aircall – Business Model
Aircall uses VoIP technology to integrate with the company’s CRM systems and Helpdesk solutions to sync information. By setting up Aircall, companies can make calls using computers or mobile phones and monitor individual and team metrics in real-time. In addition, the platform allows companies to enhance productivity by creating new numbers, teams, and workflows.
The call center has many additional built-in features, like smart routing, sorting calls into call queues, live call monitoring, callback, warm transfers, call whispering, and more.
Aircall – Revenue Model
Aircall charges a subscription fee for its products and services. The company offers three subscription plans- Essentials for $30/user, Professional for $50/user, and a custom plan. Its pricing is estimated at $360 per year.
Aircall – Products and Services
The company offers several solutions, including Sales, IT & Operations, Customer Service & Support, and the whole company. Moreover, it provides the Aircall Phone app for Desktop, Aircall Phone App for Mobile (iOS and Android), and Aircall Browser Extensions.
Aircall – The phone system for modern business
Aircall – Challenges Faced
After 2017’s New Year’s Eve, it was a war-like situation for Aircall, named ‘The Quality War.’ The company’s product was broken as nothing was working as per plan. Calls may or may not come through, and Aircall couldn’t attract new customers. The management decided to stop the entire company. This crisis lasted for around three months.
Furthermore, six months after building the first US team, Aircall faced a challenging situation again. The company was finding it difficult to achieve its goals, and it wasn’t working as a team. Aircall rebooted and restarted with a much smaller team.
Aircall – Funding and Investors
Aircall has undertaken 10 funding rounds and has successfully raised $225.6.5 million. Its latest funding round – Venture Series Unknown Round, was conducted on February 23, 2022, and raised $300 million. The company has over 27 investors with 6 lead investors- HubSpot Ventures, NextWorld Capital, Goldman Sachs Asset Management, DTCP, and others.
Date
Round
Number of Investors
Money Raised
Lead Investor
February 23, 2022
Venture Round
1
–
Hubspot Ventures
June 23, 2021
Series D
8
$120 million
Goldman Sachs Asset Management
May 27, 2020
Series C
9
$65 million
DTCP
May 15, 2018
Series B
7
$29 million
Molten Ventures, NextWorld Capital
July 1, 2017
Venture Round
1
–
–
September 15, 2016
Series A
7
$8 million
Balderton Capital
June 25, 2016
Seed Round
2
$2.8 million
Balderton Capital
December 24, 2015
Venture Round
1
–
–
June 2, 2015
Seed Round
7
$800K
–
June 1, 2014
Seed Round
1
–
–
Aircall – Growth
With the company’s annual revenue estimated at $161 million per year ($199,951 per employee) in 2022, its current valuation stands at $3 billion.
Aircall’s employee figure increased by 18%. Moreover, the monthly website visit growth rate is 3.69%. The Aircall app has more than 9,130 monthly downloads.
Aircall – Partners
Aircall has collaborated with many partners, some of these are:
SnapCall
Klaus
Gorgias
noCRM.io
Re:amaze
Plecto
Segment
Aroma
Zendesk Sell
JobAdder
Aircall – Awards and Achievements
Aircall is recognized as one of the leading, tech-savvy call centers in the United States. And the company has garnered multiple prestigious awards in its lifetime. Some of these are:
RemoteTech Breakthrough Award for “Business Phone System Innovation of the Year”
Ranked no. 1 call center in GetApp Analysis
GetApp Analysis declared Aircall a Call Center Software Leader
Aircall – Competitors
Some of its main competitors are:
Dialpad
RingCentral
Twilio
Nextiva
Talkdesk
OpenPhone
CallRail
YodelTalk
Aloware
FAQs
What is Aircall and what does it do?
Aircall is a cloud-based phone system that helps businesses manage their phone communication with features like call forwarding, call recording, and IVR. It integrates with other tools and improves customer service, sales performance, and collaboration.
Can Aircall integrate with other tools and software?
Yes, Aircall can integrate with a wide range of other tools and software, such as CRMs, helpdesk software, and team messaging apps.
What pricing plans does Aircall offer?
Aircall offers three pricing plans:
Essential: starting at $30/user/month
Professional: starting at $50/user/month
Custom: tailored pricing for enterprise-level businesses
What type of businesses can benefit from using Aircall?
Businesses of all sizes and industries can benefit from using Aircall. It is particularly useful for businesses that rely heavily on phone communication such as customer support teams, sales teams, and call centers.
Exceptional customer service is paramount for any business to thrive, and the same is true for small businesses also. It is one of the most critical components to achieving growth and success. Call center software can help you manage customer inquiries and enhance customer satisfaction. Without proper call center software, you’ll always struggle to keep your customers happy and satisfied.
Investing in call center software can help you meet these growing expectations and stand out from your competitors. Features such as automatic call routing, call recording, and real-time analytics can improve your customer service, increase efficiency, and ultimately boost your bottom line.
But with so many options available, finding the right call center software can be a daunting task. That’s why in this article, we have provided the list of the best call center software that is pocket-friendly and best suits your needs. So don’t let your small business fall behind – take advantage of the benefits of call center software today.
Call center software is a type of software that is designed to help businesses manage their incoming and outgoing customer phone calls efficiently. Call center software typically includes a range of features that enable agents to handle customer inquiries, complaints, and support requests quickly and effectively.
The key features of call center software include automatic call distribution, which helps to route incoming calls to the right agents based on factors such as skill level or availability.
Other features such as call recording, call monitoring, and call analytics, enable supervisors to track agent performance and identify areas for improvement. It also allows callers to interact with a computerized system and be directed to the appropriate agent or department based on their needs.
Difference Between Call Center Software and Contact Center Software
Both software names can be used interchangeably to represent the software that provides customer service. But there is some minor difference between this two software. Below are a few points that differentiate call center software from contact center software.
Contact center software is omnichannel in nature, which means users can connect with the customer care representative via a different mode of communication. This can be a voice call, email, live chat, SMS, and social media messaging. While on the other hand Call center software provides interaction via voice calls only.
Call center software provides some additional features like interactive voice response, call recording, call monitoring, call analytics, and call routing. It becomes easier to transfer calls to different agents when you use call center software.
Call center software is mainly used by telemarketing companies or companies who want to promote their products or services. While contact center software is used by the service-based company to resolve customer queries and provide the proper solutions.
A survey of top preferred channels used by customers looking for customer support as of 2020 data
List of Best Call Center Software
Call center software typically includes features such as automatic call distribution, interactive voice response systems, call recording, analytics, and reporting tools. These solutions can be tailored to meet the specific needs of businesses.
CallHippo
Rating
4.3/5
Website
www.callhippo.com
CallHippo – Call Center Software
CallHippo is a telephony service provider that provides you with a virtual phone system that allows you to communicate with your customers over the internet. It is trusted by leading companies such as Amazon, Wipro, Byjus, Shopify, and more. The system includes features such as call routing, call recording, voicemail, IVR, call conferencing, and more.
You can set up virtual phone numbers in various countries, which can be used to make and receive calls. It helps you to establish a local presence in different regions without having to physically operate there. CallHippo also integrates with various CRM systems and enables businesses to manage their customer interactions more efficiently.
Features of CallHippo
The platform is accessible through a web browser or mobile app, which makes it easy for teams to stay connected on the go.
AI-based call routing feature helps to route the call via the best telephony provider to give the best customer experience.
It automatically switches your number to the country-specific number to increase credibility and trust.
It provides insights into each conversation that happens with the customers.
The call queuing feature allows customers to wait until the next customer care representative receives the call.
Pros
Live chat customer support
Reasonable pricing
Easy-to-use UI
Wide range of CRM and other integration
Knowledge base articles and blogs
Robust analytics and reporting
A free trial is available
Cons
Call recording has a separate cost in the bronze plan
The per-minute charge for outgoing calls
Pricing
Plan
Pricing
Basic
Free
Bronze
$20/user/month
Silver
$30/user/month
Platinum
$50/user/month
Aircall
Rating
4.3/5
Website
www.aircall.io
Aircall – Call Center Software
Aircall is a call center software to make, receive, and manage phone calls from anywhere, using a web or mobile app. It supports multiple phone numbers, to empower small businesses to easily manage their communications across different channels. Trusted by more than 15,000+ companies, it is consistently delivering top-notch service to its users.
By using Aircall, you can enhance your customer service, improve your response times, and streamline your communications. This can help you save time and money while improving overall productivity and customer satisfaction. Additionally, it provides affordable pricing plans and excellent customer support to make it an ideal choice for small businesses looking for a reliable and cost-effective phone system solution.
Features of Aircall
Power dialer feature that boosts the speed of calling in one click.
It provides brief information about the ongoing conversation before forwarding the call to the next agent using the warm transfer feature.
Customizable voicemail greetings and the ability to send voicemail messages directly to email.
Businesses can record calls for training purposes or to ensure compliance with industry regulations.
You can set up call queues to handle high volumes of incoming calls and ensure that no call goes unanswered.
Pros
International numbers in 100+ countries
User-friendly interface
Integration with popular CRM, e-commerce, and helpdesk software
Knowledge base articles
Wide option for support
A free trial is available
Cons
Call routing to mobile is a little bit clunky
Poor customer support
Pricing
Plan
Pricing
Essential
$30/user/month
Professional
$50/user/month
Custom
Contact sales
Channels
Rating
4.5/5
Website
www.channels.app
Channels – Call Center Software
Channels is an affordable and user-friendly call center software solution that can help small businesses streamline their customer service operations. It empowers you with the ability to track important metrics such as call volume, wait time, and call duration. You can make data-driven decisions that can help improve customer service.
With Channels, you can easily set up and customize your call center to suit your specific needs. The software integrates with popular business tools such as Salesforce, HubSpot, and Zendesk. This makes it easy to manage customer interactions across multiple channels.
Features of Channels
It provides insights into the customer details whenever you receive any calls from customers.
You can record all incoming and outgoing calls, which can be used for quality assurance and training purposes.
It allows callers to navigate through a menu of options using their phone’s keypad which reduces call wait time.
Easy to customize the call button on the website to empower users to call with one click.
Unlimited outbound calling to US and Canada at no additional cost.
Pros
The first phone number is free
7-day free trial
Intuitive interface
Live chat support
The mobile app is available
Chrome extension is available
Cons
Limited call history storage
No ticketing system
Pricing
Plan
Per Month Pricing
Per Year Pricing
Plus
$29/month
$24/month
Advanced
$75/month
$62/month
Nextiva
Rating
4.4/5
Website
www.nextiva.com
Nextiva – Call Center Software
Nextiva is a communication solution designed to streamline call management. Small businesses benefit from Nextiva Call Center Software in several ways. Firstly, it helps them handle high volumes of incoming calls efficiently, which can improve customer satisfaction and reduce wait times. The software provides valuable insights through advanced reporting.
You can analyze call data and make informed decisions to improve customer service. One of the main advantages of Nextiva Call Center is its flexibility. It allows small businesses to scale up or down their call center operations as needed. It is user-friendly and requires no specialized training or IT support to get started.
Features of Nextiva
Screen pop-up is enriched with valuable customer insights based on past interactions when anyone calls you.
It holds callers in a queue until the next available agent is ready to take their call.
IVR feature that guides callers to the information or service they need, without the need for human intervention.
Smart call routing feature that routes incoming calls to the most appropriate agent or department based on predefined rules.
The platform is easily accessible via web and mobile devices to manage call center operations.
Pros
Automatic call distribution
Built-in CRM
Robust call analytics
Customer Satisfaction survey
Easy-to-use interface
Smart call routing
Cons
Limited to inbound calling
Pricing
Plan
Per Month Pricing
Annual Pricing
Business Communication Essential
$30.95/user/month
$27.71/user/month
Business Communication Professional
$35.95/user/month
$25.46/user/month
Business Communication Enterprise
$45.95/user/month
$32.96/user/month
Convoso
Rating
4.6/5
Website
www.convoso.com
Convoso – Call Center Software
Convoso is designed to help small businesses improve their sales and marketing operations. It offers a range of features such as predictive dialing, automated lead distribution, call recording, and real-time analytics. It helps businesses streamline their outbound calling efforts and increase productivity.
When you use this tool, you can efficiently manage your outbound call campaigns, automate repetitive tasks, and improve call quality by recording and analyzing customer interactions. The software also provides real-time reporting and analytics to help businesses track performance and make data-driven decisions.
Features of Convoso
Preview dialer feature that allows agents to view a preview of customer information before reaching out.
It helps to streamline the inbound calling workflow by transferring calls to the best-suited agents with the feature of a predictive dialer.
The voice broadcasting feature allows you to promote your new product or service to your leads efficiently.
You can create automated responses that allow the virtual agent to interact with customers without the need for a live agent.
You can monitor live calls and provide feedback to agents through a whisper feature that only the agent can hear.
Pros
Live chat support
Automated call distribution
Customizable dashboard
Powerful reporting
Easy-to-use interface
Demo is available
Cons
Pricing is not disclosed
Pricing
Contact Sales
Zendesk talk
Rating
4.3/5
Website
www.zendesk.com
Zendesk Talk – Call Center Software
Zendesk Talk is a valuable tool for small businesses looking to improve their customer service and support over the phone. Its user-friendly interface, robust features, and integration capabilities make it an excellent choice for businesses.
The main benefit of Zendesk Talk for small businesses is that it enables them to provide personalized and efficient support to their customers. The software comes with features like call routing and automatic call distribution, which ensure that calls are directed to the right agent with the appropriate skills and knowledge. This helps small businesses save time and resources, as they can avoid transferring calls or putting customers on hold for extended periods.
Features of Zendesk talk
It allows adding a call button on the website and app so that customers can contact you without any effort.
It seamlessly integrates with other Zendesk products.
You can set a maximum waiting time for your callers and allow them to request a callback.
Real-time analytics to measure the success and performance of your team.
You can monitor calls in real-time and record conversations with customers.
Calls are automatically directed to the right agent with the appropriate skills and knowledge to handle the customer’s issue.
Pros
90+ telephony providers
Live chat support
Simple and intuitive interface
Customer Satisfaction Survey
A free trial is available
Smart integration with other Zendesk products
Cons
The call transfer process is cumbersome
Slow update
Pricing
Plan
Per Month Pricing
Per Year Pricing
Suite Team
$59/agent/month
$49/agent/month
Suite Growth
$99/agent/month
$79/agent/month
Suite Professional
$125/agent/month
$99/agent/month
Suite Enterprise
$199/agent/month
$150/agent/month
RingCentral
Rating
3.9/5
Website
www.ringcentral.com
RingCentral – Call Center Software
RingCentral software is a way small businesses can streamline their communication processes. It enhances customer service and increases productivity. With its flexible and scalable solution, RingCentral is a cost-effective and reliable choice for small businesses looking to improve their inbound and outbound calling capabilities.
The all-in-one plan of RingCentral includes messaging, video, and phone also known as RingCentral MVP. It also provides a separate plan only for the phone facility but pricing is not disclosed.
However, RingCentral’s outbound calling feature enables small businesses to make calls to customers or prospects using their business phone number, even when they are working remotely. This ensures that calls are made from a professional phone line, which helps to build trust and credibility with customers.
Features of RingCentral
Give insights into your call activity, such as call volume and call duration, to help you optimize your communication strategy.
It helps to route calls to the appropriate team member or department based on the rules you set up.
You can record inbound and outbound calls for training purposes or to keep a record of important conversations.
IVR feature to reduce the workload on your employee by answering repetitive queries via recorded voice.
It allows you to send and receive text messages from your business phone number.
Freshdesk is a customer support software that includes a call center feature to help businesses manage their incoming and outgoing calls. With Freshdesk, small businesses can set up a virtual phone system. It allows them to route calls to different departments or agents. You can also record calls for quality assurance, and create custom IVR menus to provide callers with self-service options.
Freshdesk’s pricing plans are affordable for small businesses which makes it a cost-effective solution for managing customer support operations. Freshdesk is loaded with all the features which basic call software provides, plus some additional useful features.
Features of Freshdesk
Call masking feature that hides your existing phone number with a different phone number.
Multi-level IVR that allows customers for self-service and helps to route the call to the right agents and department.
It helps you to connect with your customer on the go using the robust mobile app.
Customers will know their position in the queue while contacting the representative.
Call block feature blocks spam calls based on their location.
It can effectively distribute the call queue load to provide satisfaction to customers.
Pros
Numbers available for 90+ countries
Live chat support
Seamless integration with other Freshworks products
Live call monitoring
Service level monitoring
Warm transfer feature
Cons
Call flows are not too customizable
Pricing
Plan
Per Month Pricing
Per Year Pricing
Free
Rs0/user/month
Rs0/user/month
Growth
Rs1199/user/month
Rs999/user/month
Pro
Rs3399/user/month
Rs2799/user/month
Enterprise
Rs5999/user/month
Rs4999/user/month
Net2Phone
Rating
4.6/5
Website
www.net2phone.com
Net2Phone – Call Center Software
The Net2phone uses VoIP technology, which means that calls are transmitted over the internet rather than traditional phone lines. This can significantly reduce long-distance and international calling costs. It is easy to set up and doesn’t require any hardware or software installation.
The system can be accessed from anywhere with an internet connection. This makes it an ideal solution for small businesses that don’t have the resources or expertise to manage their own call center. Net2phone also offers advanced features such as speech recognition and artificial intelligence, which can help businesses improve their customer service.
Features of Net2Phone
Provides seamless integration with other tools such as Slack, Zapier, Microsoft Teams, Salesforce, and more.
The auto attendant feature routes the call automatically to the right agents and departments.
You can easily create a welcome menu to greet your customers and provide a great experience.
It blocks spam calls to save your agents time and effort.
Gamification feature that helps to motivate the agents by providing badges and recognition based on their performance.
Pros
Chrome extension is available
Unlimited international calling in 40+ countries
A free trial is available
Advanced reporting and analytics
The mobile app is available
API integration
Cons
Poor setup and training process
Steep learning curve
Pricing
Plan
Pricing
Office
$24.99/user/month
Office Pro
$26.99/user/month
Office Power
$29.99/user/month
Cloudtalk
Rating
4.3/5
Website
www.cloudtalk.io
Cloudtalk – Call Center Software
CloudTalk is a flexible and scalable solution for the calling needs of businesses. It allows you to make and receive calls from anywhere, using any device connected to the internet. You can easily handle high volumes of calls by placing them in a queue and notifying users when it’s their turn to take the call.
You can configure the platform to meet your specific calling requirements, such as setting up call forwarding, voicemail, and call recording. As a business, you can easily add or remove users as needed, without having to worry about managing hardware or software installations. All this makes Cloudtalk an ideal solution for businesses with fluctuating call volumes or those that are growing quickly.
Features of Cloudtalk
Provides local numbers in more than 160 countries for international calling.
The toll-free number benefits your customers to call you at no cost or nominal cost.
3-way calling feature to allow any third person to join a call when required.
Automated outbound caller id that hides your agent’s private number and provides a country-specific local number.
Group ring feature that rings the phone of all agents so that no calls get answered.
Pros
The mobile app is available
Call monitoring
Live chat support
A free trial is available
Workflow automation
Unlimited history logging
Cons
Free inbound calling is not available when you choose certain high-cost country numbers.
Pricing
Plan
Pricing
Starter
$25/user/month
Essential
$30/user/month
Expert
$50/user/month
Custom
Contact Sales
Conclusion
As companies continue to prioritize customer experience, the demand for efficient call center software is only expected to grow. Call center software providers are continually innovating and improving their offerings. This makes it easier for businesses to implement and benefit from the latest advancements in technology.
In short, call center software has become an indispensable tool for modern businesses looking to enhance their customer service and drive growth. So choose the right tool from the above-mentioned tools and give thrust to your business.
FAQs
What is the best call center software?
Some of the best call center software are Cloudtalk, CallHippo, Aircall, Channels, Nextiva, Convoso, Zendesk Talk, RingCentral, Freshdesk, and Net2Phone.
What CRM tools are used in a call center?
CRM tools in call centers stand for the tools used by call centers to enhance their customer experience in order to increase their efficiency. Some of the common CRM tools used are Salesmate, Pipedrive, Freshworks, etc.
What is the difference between a call center and CRM?
Call center software helps companies to enable the service of sending, managing, and tracking messages/calls to their customers. On the other hand, CRM helps businesses to keep a digital record of their customer interaction. Call center software is used in managing the flow of business and CRM helps in improving customer relations.
In today’s business landscape, where competition is intense, companies invest heavily in Competitive Intelligence to gain an edge over their rivals. To succeed, businesses need to leverage every aspect of their operations, including communication. Achieving a seamless communication network requires effort, but it is a crucial factor in determining a company’s success.
As a business, bringing in, the potency of outbound call center services becomes necessary. It is where business agents make outbound calls to potential customers. However, choosing the best service provider can be a confusing task. To simplify your search, we have compiled a list of the top 10 outbound call center software that can enhance your business’s performance.
RingCentral Contact Center – Best Outbound Call Center Software
RingCentral Contact Center is a cloud-based call center service that offers a wide range of features, including automatic call distribution, call recording, and real-time reporting. The service also offers integrations with popular business applications such as Salesforce and Zendesk. Apart from it, you may get auto-dialer, agent scripts, etc. Before you consider it for your business, here are the pros and cons to look for:
Pros:
Automatic call recording for training purposes
Real-time data analysis available
Video meetings
CRM integrations
Advanced call handling features like barge, whisper, etc.
Cons:
Customer support has been questionable
Call quality suffers from noise
Call blocks and drops have been reported
Pricing:
Contact the sales team for a quotation. Taking plans for a higher number of users will come with a discount.
Five9
Website
Five9.com
Ranking
4 out of 5
Best For
Small to Medium Businesses
Five9 – Best Outbound Call Center Software
Five9 offers excellent easy-to-communicate solutions to businesses through its outbound call services. Some of the features of their outbound calling solutions include ACD, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, etc. Here are the pros and cons to consider before going for Five9:
Pros:
On-screen caller data available
CRM integration
Their voice quality has been good
Use of Practical AI to enhance productivity
Intelligent routing
Cons:
No free trial involved
Call drop has been reported
Their price might not be affordable for some
Pricing:
Contact the sales team of Five9 for a quotation.
ZenDesk
Website
Zendesk.com
Ranking
4.3 out of 5
Best For
Medium to Large Businesses
Zendesk is one of the renowned names in the field of outbound calling. Using their services, you can easily make sales through phones, conduct research, provide phone support for your premium customers, or reach out to existing customers for renewals. Their outbound calling features include SSO, hot desk, IVR, call recording, click-to-call, omnichannel integration, mute and call forwarding, data analysis, etc. Here are the pros and cons to consider:
Pros:
No setup fee involved
Less customer waiting time
Simple and fast customer follow-up
Simple interface, good mobility, and ease of access
Reasonably priced
Provides numerous useful business features
Cons:
Can be a bit complex to learn
Phone lagging has been reported
Call transfer could be troublesome
Pricing:
Here are the pricing packages offered by Zendesk.
Plan
Price
Suite Team
$49 agent/month
Suite Growth
$79 agent/month
Suite Professional
$99 agent/month
Aircall
Website
Aircall.io
Ranking
4.3 out of 5
Best For
Medium to Large Businesses
Aircall – Best Outbound Call Center Software
Aircall is best for companies looking to enhance the sales team’s productivity. Their software provides smooth integration with CRMs and helpdesk, which can be a bit troublesome for many. Above it, you may get several useful features like IVR, conference calls, call notes, call automation, call monitoring, etc. Their calls, however, be limited to US and Canada. Here are the pros and cons to look for:
Pros:
Free trial is available
Call clarity has been hailed by many
Provides an excellent mobile app
Integration with HubSpot
Public number for customers and contacts
Call routing and IVR
Upfront pricing
Cons:
There could be some setup fees
Dashboard could be a bit clunk
Their chrome extension is buggy
Customer service has been reported as poor
Pricing:
Plan
Price
Essential
$30 user/month
Professional
$50 user/month
Vonage
Website
Vonage.com
Ranking
4.3 out of 5
Best For
All Types of Businesses
Vonage – Best Outbound Call Center Software
Vonage has been an excellent outbound call service provider that offers powerful features to enhance customer experience. The best thing about Vonage is that it is customizable and you can scale your business according to your needs. Although integration is not a problem with Vonage, you might face troubles with Salesforce. Here are the relevant pros and cons:
Pros:
Provides excellent features like IVR, ACD, click-to-call, recordings, routing, etc.
Excellent phone app
Voice quality is great
Softphone and click-to-dial options work great
Useful add-ons available
Good admin console
User interface is excellent and easy for both admins and users
Cons:
A delay in audio has been reported by some
Occasional call drops and disconnections
Poor customer service
No free trial provided
Pricing:
Domestic Calling
International Calling
Make a call to a landline number $0.0043 per minute
Founded in the year 2020, Avaya has claimed its spot in the top cloud calling companies and is a global provider of business communications solutions. Their system allows businesses to make and receive calls, as well as send and receive voicemail, all through the cloud. This means that businesses can access their phone system from any location, as long as they have an internet connection. Here are the pros and cons to look for:
Pros:
Provides call automation
Allows database sharing through the cloud
Good workforce management for big companies
Their data precision has been hailed by many
Affordable pricing
Cons:
Call recording quality is questionable
No self-service
Might be slow at times
Pricing:
Plan
Pricing
Digital
$48 user/month
Voice
$83 user/month
All Media
$125 user/month
Zoho Desk
Website
Zoho.com/desk
Ranking
4.4 out of 5
Best For
All Types of Businesses
Zoho Desk – Best Outbound Call Center Software
Zoho Desk is a customer service software that provides businesses with a wide range of services to help them manage their customer interactions and support operations. Some of the key services offered by Zoho Desk include ticketing, chat and email support, knowledge management, integration, automation, mobile app, reporting, analysis, etc. Here are the pros and cons if you want to consider Zoho Desk for outbound call center services:
Pros:
Features like call logging recording, holding, muting, etc.
Provides integration
Call queue management
Better team collaboration
Excellent dashboard that is easy to understand and use
Better ticket management
Cons:
Might create issues if workflow increases
Workflow sees interruption
Data privacy has been a concern here
No automation setup
How To Use Zoho Desk?
Pricing:
Plan
Pricing
Team
Up to 10 users $100 /month, billed annually
Office
Up to 30 users $300 /month, billed annually
Corporate
Up to 100 users $1000 /month, billed annually
Hubspot
Website
Hubspot.com
Ranking
4.5 out of 5
Best For
Medium to Large Businesses
Hubspot – Best Outbound Call Center Software
HubSpot is a comprehensive marketing, sales, and service platform that helps businesses grow and streamline their operations. HubSpot’s key services include marketing automation, service and support, reporting and analytics, integrations, conversation routing, etc. Here are the pros and cons to consider:
Pros:
Provides useful features like live chat, automation, video messaging, email health reporting, etc.
Good all-in-one software
Excellent UI
Centralized contact management is there
Data reliability
Good voice quality
Cons:
Might be a bit expensive
Annual contracts even if you cancel early
Poor customer support has been reported
Pricing:
Plan
Pricing
Starter
$45/month
Professional
$360/month
Enterprise
$1200/month
Cloudtalk
Website
Cloudtalk.io
Ranking
4.2 out of 5
Best For
Medium to Large Businesses
Cloudtalk – Best Outbound Call Center Software
In 2020, this company was awarded one of the best call center tools. Cloudtalk can provide you with numbers for more than 140+ countries if you have global customers. Apart from it, there are features like virtual phone numbers, auto-attendants, call recording, SMS, integrations, mobile app, etc., that make it an excellent company. Here are the pros and cons to look for:
Pros:
Free trial is provided
Virtual phone numbers for over 140 countries
Call recording
Call tagging
Better integration with over 2500+ software
Comparatively cheaper than its competitors.
Cons:
No MMS available
1 to 1 video meeting is not allowed
Basic plan doesn’t have SMS
Limited audio conferencing
Pricing:
Outbound calling is included in the custom plan.
Dialpad
Website
Dialpad.com
Ranking
4.4 out of 5
Best For
Medium to Large Businesses
Dialpad – Best Outbound Call Center Software
Dialpad is an outbound cloud calling company that provides businesses with a range of phone and communication services. They offer a variety of features such as call routing, call recording, and analytics to help businesses improve their customer interactions. Dialpad also offers a mobile app for employees to make and receive calls on the go, and integrations with popular productivity tools like Salesforce and G Suite.
Pros:
Offers AI scripts for common questions
Features like smart dialer, call history, sentiment analysis, in-queue call-back, etc.
Provides internal MVP communication
Clear sound quality
Cons:
Poor phone activation and deactivation
Desktop integration could be troublesome for a few
It might fail to filter spam calls
No free trial
Pricing:
Request a quotation from their website.
Conclusion
Outbound call centers are essential for businesses because they allow companies to proactively reach out to their customers and potential customers. This can be a powerful way to generate new leads, build relationships, and increase sales. Outbound call centers can also help businesses gather valuable information about their target market, which can be used to improve products and services. Before choosing an outbound call center company, you must always make a list of your requirements. If you need a free trial, you may go for Aircall or Cloudtalk; if you need a company with trust and experience, go for ZenDesk, Hubspot, RingCentral, or Avaya; if finance is your concern, get quotations from different companies and see which one suites you best.
FAQs
What is an Outbound Call Center?
Outbound call centers tend to make more calls than they receive. Their main focus is reaching out to customers, making sales, and publicizing the company.
What are the main features of an Outbound Call Center service?
The main features of an Outbound Call Center service include call routing, call recording, auto attendants, conversation routing, automatic call distribution, agent scripting, dialer preview, call monitoring, multichannel, queue callback, chat, speech recognition, and others.
Is there a free trial provided by any Outbound Call Center service?
Aircall and Cloudtalk are providers of Outbound Call Center Software that offer free trials for prospective clients to ensure a perfect fit for their business needs.
What are the top Outbound Call Center Services?
Below is the list of best Outbound Call Center Services:
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