Tag: AI Chatbot Platforms

Best Chatbot Builders of 2024

We all want to ace at customer support, experience and productivity – and there is no doubt about that. If you are someone on the same boat, we have some good news! Chatbot builders might just be the game-changer you need. These innovative tools are transforming the way businesses interact with their customers, providing round-the-clock support and personalised experiences. With the right chatbot builder, you can automate routine tasks, free up your team’s time, and create memorable interactions that keep your customers coming back for more. You’ll get to know how these tools can help you build chatbots that not only answer questions but also guide customers through complex processes, gather valuable insights, and even close sales.

HubSpot
Manychat
IBM Watsonx Assistant
Wit.ai
Amazon Lex

HubSpot

Website	www.hubspot.com
Rating	4.4
Free Trial	Yes
Platforms Supported	Web, IOS/Android

HubSpot‘s chatbot builder is a powerful tool that can revolutionise your customer interactions. It allows you to create automated chat services that integrate seamlessly with your current CRM systems. You can set up chatbots to qualify leads, book meetings, and create support tickets, all without human intervention. One of the standout features is the ability to create task-specific bots that guide visitors through a predefined sequence of questions. This helps you gather essential information about your visitors before your team takes over the conversation. For those with more advanced needs, HubSpot offers conversational AI that can provide human-like responses using a knowledge base.

The chatbot builder is incredibly user-friendly, with a visual interface that makes it easy to design your bot’s conversation flow. You can customise your bot’s welcome message, add various actions like asking questions or setting property values, and even create if/then branches to determine the flow of the conversation.

HubSpot Pros and Cons

Pros:

Free forever plan with essential features
User-friendly interface
Seamless integration with HubSpot’s CRM and other tools
Extensive range of features for marketing, sales, and customer service
Simple integrations with over 1,500 apps and web services

Cons:

The interface can be restrictive for complex chatbot flows
Better suited for businesses already using the HubSpot ecosystem
Limited customisation options in the free plan
Advanced features only available in higher-tier plans

HubSpot’s chatbot builder is an excellent choice for businesses looking to automate customer interactions and streamline their support processes. Its integration with HubSpot’s wider suite of tools makes it particularly valuable for companies already using or planning to use HubSpot’s CRM and marketing automation features. While it may have some limitations, the free plan offers a great starting point for businesses to explore the benefits of chatbots without any financial pressure.

Plan	Pricing
Professional	$800/Month
Enterprise	$3600/Month

Manychat

Website	www.manychat.com
Rating	4.6
Free Trial	Yes
Platforms Supported	Web, IOS/Android

Manychat is a powerful chatbot builder that can revolutionise your business by automating conversations across multiple platforms. This tool allows you to create engaging chatbots for Instagram, WhatsApp, and Facebook Messenger, helping you boost sales and conversions.

One of Manychat’s standout features is its ability to handle Instagram Direct Messages. Your chatbot can automatically respond to questions, comments, and story replies 24/7, attracting more leads and driving higher conversions. Similarly, on WhatsApp, you can set up automation to help customers discover products, retrieve order information, and get customer support – all without your constant attention. The Facebook Messenger integration is equally impressive. You can automate conversations to generate leads, answer FAQs, and run marketing campaigns effortlessly. This multi-channel approach ensures you’re always available to your customers, no matter where they prefer to interact.

Manychat’s lead generation capabilities are particularly noteworthy. The platform allows you to capture email addresses and phone numbers for up to 80% of your leads, automatically adding them to your database. This feature can significantly boost your conversion rates, potentially increasing them by up to 90%.

Manychat Pros and Cons

Pros:

User-friendly interface suitable for non-technical users
Multi-channel support (Instagram, WhatsApp, Facebook Messenger)
Powerful lead generation and conversion tools
AI Assistant and pre-built templates for easy setup
Integrations with over 2,000 business tools

Cons:

The free plan has limited functionality
Pricing can become expensive for businesses with large contact lists
Some users report occasional instability in the visual bot builder
Limited language support compared to some competitors

Manychat stands out as an excellent chatbot builder for businesses looking to automate their customer interactions across multiple platforms. Its user-friendly interface and pre-built templates make it accessible even for those without technical experience. The AI Assistant can help you create your first automation quickly, and you can easily edit any template with just a few clicks. However, it’s worth noting that while the free plan is a great starting point, you’ll likely need to upgrade to the Pro plan to access the most powerful features. The pricing structure, which scales based on your number of contacts, means that costs can add up quickly for businesses with large audiences.

Plan	Pricing
Free	$0/Month
Pro	$15/Month
Elite	Custom

IBM Watsonx Assistant

Website	www.ibm.com
Rating	4.4
Free Trial	Yes
Platforms Supported	Web, IOS/Android

IBM Watsonx - Best Chatbot Builders — IBM Watsonx – Best Chatbot Builders

IBM Watsonx Assistant is a powerful chatbot builder that can revolutionise your customer interactions. It uses artificial intelligence to help businesses handle queries and tasks efficiently. This tool is designed to boost productivity and streamline operations across various sectors.

One of the standout features is its user-friendly interface. You don’t need coding skills to build generative AI assistants, thanks to the intuitive drag-and-drop conversation builder and pre-built templates. This makes it easy for anyone in your organisation to create effective chatbots. The assistant leverages advanced Large Language Models (LLMs) and Natural Language Processing (NLP) to understand the context of each conversation. This means your chatbot can grasp the nuances of human language, leading to more accurate and helpful responses.

Another key feature is the Retrieval-augmented generation (RAG). This allows your chatbot to provide accurate, contextual, and up-to-date answers around the clock, grounded in your company’s knowledge base. It’s like having a tireless customer service rep who always has the right information at their fingertips.

Watsonx Pros and Cons

Pros:

User-friendly interface suitable for non-technical users
Advanced AI capabilities for natural language understanding
Seamless integration with various channels and business systems
Robust analytics dashboard for tracking conversation performance
Ability to handle complex customer interactions

Cons:

Pricing can be steep for smaller businesses
Some advanced features may require technical expertise
The free plan has limited capabilities

IBM Watsonx Assistant is an excellent choice for businesses looking to enhance their customer service and automate routine tasks. Its AI-powered features can help you create engaging, personalised interactions that boost customer satisfaction and loyalty. Whether you’re a small business just starting with chatbots or a large enterprise looking for a scalable solution, IBM Watsonx Assistant offers a range of options to meet your needs.

Plan	Pricing
Lite	$0/Month
Plus	$140/Month
Enterprise	Custom

Wit.ai

Website	www.wit.ai
Rating	3.8
Free Trial	Yes
Platforms Supported	Web

Wit.ai is a powerful chatbot builder that can revamp your business by enhancing your app’s ability to understand and respond to user input. This natural language processing platform, developed by Facebook, offers a range of features to help you create intelligent chatbots. Wit’s user-friendly interface is its USP. You don’t need to be a coding expert to get started. The platform allows you to train your chatbot through examples, or “utterances”. By providing a few examples of how users might interact with your chatbot, Wit.ai can infer and understand similar requests.

The Understanding section is where you teach Wit how to comprehend your users’ intentions. As you validate more utterances, Wit’s understanding improves, leading to more accurate responses. This learning process is continuous, with every new utterance hitting the API showing up for review and improvement. Wit.ai also uses entities to extract meaningful information from user input. For instance, it can automatically detect and highlight specific data like temperatures or dates, making it easier for your chatbot to provide relevant responses.

Wit.ai Pros and Cons

Pros:

Free for both private and commercial use
User-friendly interface suitable for non-technical users
Continuous learning and improvement through user interactions
Automatic entity detection for more accurate responses
Open-source community benefits

Cons:

May require manual review for quality control
Limited customisation options compared to some paid platforms
Potential privacy concerns with data storage

Wit.ai is an excellent chatbot builder for businesses looking to upscale their customer interactions without significant financial investment. Its ability to understand natural language and continuously improve makes it an amazing tool for creating responsive and intelligent chatbots.

Plan	Pricing
Free	$0/Month

Amazon Lex

Website	aws.amazon.com
Rating	4.2
Free Trial	Yes
Platforms Supported	Web, IOS/Android

Amazon Lex is a powerful chatbot builder that can revolutionise your business by enabling you to create conversational interfaces for your applications using voice and text. It’s powered by the same technology that drives Amazon Alexa, making it a robust choice for developers looking to build sophisticated, natural language chatbots. The standout element in Amazon Lex is its simplicity. You don’t need deep learning expertise to create a bot. The Amazon Lex console guides you through the process, allowing you to specify the basic conversation flow quickly. This user-friendly approach makes it accessible for businesses of all sizes.

Amazon Lex uses advanced natural language processing (NLP) and automatic speech recognition (ASR) technologies. These features allow your chatbot to understand the context of conversations, leading to more accurate and helpful responses. The bot can handle multi-turn conversations, managing context across interactions without the need for custom code. Integration is another key strength of Amazon Lex. It seamlessly connects with other AWS services, including Lambda, Cognito, CloudWatch, and DynamoDB. This integration allows you to extend your bot’s capabilities, from accessing databases to executing complex business logic.

Amazon Lex Pros and Cons

Pros:

User-friendly interface suitable for non-technical users
Advanced NLP and ASR capabilities for natural conversations
Seamless integration with other AWS services
Pay-as-you-go pricing model
Free tier available for new users
Supports multi-turn conversations
Easy deployment across multiple platforms

Cons:

Limited language support (currently supports English, Spanish, German, French, Italian, and Portuguese)
Restricted customisation options compared to some other chatbot builders
Integration complexity may require programming knowledge
Lacks built-in sentiment analysis

Amazon Lex is an excellent choice for businesses looking to build conversational interfaces quickly and cost-effectively. Its integration with the AWS ecosystem and advanced AI capabilities make it a powerful tool for creating engaging chatbots.

Plan	Pricing
Request and response interaction pricing
Speech request	$32/ for 8000 speech requests
Text request	$1.50/ for 2000 text requests
Streaming conversation pricing
Speech intervals	$52/ for 8000 speech intervals
Text requests	$4/ for 2000 text requests
Automated chatbot designer pricing
Training time	$150/ for 300 minutes

Conclusive Thoughts

Chatbot builders are causing a revolution in the way businesses interact with their customers, offering round-the-clock support and personalised experiences. These tools cater to a wide range of needs and skill levels. As the chatbot arena continues to evolve, businesses have more options than ever to enhance their customer service and automate routine tasks. Whether you’re a small startup or a large enterprise, there’s a chatbot builder out there that can help take your business to the next level. However, in order to stay in the loop with the latest trends and tools in the startup world, why not sign up for StartupTalky’s legacy newsletter ‘Smell The Coffee’? It offers exclusive sneak peeks into the startup scene and early access to some of the most exciting tools out there. Remember, in business circles, staying informed and getting hold of new technologies can make all the difference.

FAQ

Which chatbot builder is best?

The best chatbot builders currently are:

HubSpot
Manychat
IBM Watsonx Assistant
Wit.ai
Amazon Lex

Can I create an AI chatbot for free?

Yes, you can create an AI chatbot for free using various platforms, though advanced features may require paid upgrades.

Can I build my own chatbot?

Yes, you can build your own chatbot using various tools or by coding it from scratch. Depending on your technical skills, you can either use a chatbot builder platform or develop it using programming languages and AI frameworks.

October 14, 2024

10 Best AI-Powered Chatbot Tools For 2023

Chatbots are a useful and convenient tool for businesses and organizations to communicate with their customers or users. They allow for efficient and immediate responses to inquiries and can even handle tasks and transactions automatically. Chatbots have become increasingly popular in recent years due to their ability to provide quick and efficient customer service, assist with tasks, and improve overall user experience.

Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience. With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.

Chatbot marketing can be daunting, but with the help of chatbot platform tools, building and deploying a chatbot on your website and messaging applications are now quick and simple. In this blog, we will introduce some of the top AI chatbot tools available and discuss their key features, pricing, and limitations. Whether you’re a small business owner looking to improve customer service or a huge enterprise seeking to supercharge your marketing, there is a tool on this list for you.

What is a Chatbot?
How do Chatbot works?
10 Most Popular AI Chatbot Saas Tools

Chatfuel
Chatbot
IntelliTicks
Zendesk Chat
Botsify
ManyChat
Tawk.to
Freshchat
Intercom
Tidio

What is a Chatbot?

Chatbots are, essentially, intelligent programs that are capable of having conversations with humans. They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions. You can find these interactive chatbots in apps, online messaging platforms, and on websites.

Chatbots are created using a series of if-then statements programmed into a chatbot builder. It is not necessary to be a coding expert to build even the most complex chatbots.

How do Chatbot works?

Chatbots work by using natural language processing (NLP) and machine learning (ML) algorithms to understand and respond to user input. They are programmed with a set of rules and responses that allow them to understand and respond to specific keywords or phrases.

When a user interacts with a chatbot, the bot will first analyze the user’s input to determine the intent behind the message. It will then match the intent with a predefined set of rules and responses, and provide a suitable response to the user. Whenever you customize a chatbot, there is a proper flow you build which is much similar to A/B testing.

The chatbot also uses machine learning to learn from user interactions and improve its understanding of language over time. It also accesses external data sources to provide more accurate responses to users.

10 Most Popular AI Chatbot Saas Tools

Here is a list of the most popular AI chatbot programs for your website and other platforms:

Chatfuel

Rating	4.3/5
Best for	Chatbot Platform for Messenger
Pricing Model	Per Feature
Free	Free Trial and Free Version

Chatfuel was founded in 2015 to make bot-building easy for anyone. Today, it is the leading platform for building bots on Facebook Messenger, Instagram, and websites. In fact, it is one of the most popular chatbot software brands around the globe. Chatfuel enables businesses to boost sales, craft personalized marketing campaigns, and automate customer support. Chatfuel’s clients range from small and medium businesses to the world’s most recognizable brands. Some of its largest customers include Adidas, TechCrunch, T-Mobile, LEGO, Golden State Warriors, and many others.

Features:

It is powered by artificial intelligence (AI), which allows you to automatically provide the answers to the most commonly asked questions by your customers.
You can hand over the conversation to a human agent in case your online bot isn’t able to answer the question appropriately.
It ensures that you never miss a chat with your customers and you can continue to provide them with the support they need.
In case you don’t have the time to create your online chatbot using Chatfuel’s software solution, their agency can help you create it too.

Pros:

Free templates
Free plan is available
Video tutorials are available
Integration with zapier, calendly, and stripe
Captures feedback
Analytics
Customizable chat widget

Cons:

Mobile app is not available
Poor documentation

Pricing:

This popular intelligent AI chatbot platform has a Trial Plan which is FREE for companies that are just starting. If you’re looking for advanced features, then their paid plans i.e. Entrepreneur, Startup, Small Business plan might be more suitable for you. Look at the pricing details of each plan below:

Plan	Pricing
Trial	Free
Entrepreneur	$14.99 per month
Startup	$24.99 per month
Small Business	$59.99 per month

Chatbot

Rating	4.7/5
Best for	All-in-one Chatbot Platform
Pricing Model	Flat Rate
Free	Free Trial

ChatBot helps you to create stunning chatbots with a drag-and-drop interface or apply a template and customize it as needed. You can design smooth conversational experiences to build better relationships with your customers and grow your business. With easy one-click integration, ChatBot can be used on various platforms and channels such as Facebook Messenger, Slack, LiveChat, WordPress, and more. This is also a useful tool for sending automated replies that will motivate people to talk and engage.

Features:

Delight your customers with intuitive menus, clickable elements, images, GIFs, and much more.
Segment users, validate answers, and organize data behind the scenes.
Customize the look and feel to match your brand style and website design.
Flexibly connect with third-party apps using webhooks and a fully open API.
Connect with more people across channels and platforms. Integrate with apps you use and love.
Keep chats natural with AI context management – chatbots will stay on topic and go with the flow of the conversation.

ChatBot Demo

Pros:

14-day free trial
Ready-to-use templates
Visual editor
Wide range of integration
Huge learning resources
Customizable chat widget
Reports and analytics

Cons:

Free plan is not available
Mobile app is available

Pricing:

ChatBot provides you with four pricing options – Starter, Team, Business, and Enterprise. Look at the pricing details of each plan below.

Plan	Pricing
Starter	$52/month billed annually or $65 month-to-month
Team	$142/month billed annually or $169 month-to-month
Business	$424/month billed annually or $499 month-to-month
Enterprise	Custom plans

IntelliTicks

Rating	4.6/5
Best for	AI-Powered Live Chat platform
Pricing Model	Per User
Free	Free Trial and Free Plan

Intelliticks is a powerful chatbot that offers businesses unparalleled insights into customer behavior. It has the ability to provide personalized recommendations to customers based on their individual preferences. It offers a wide range of analytics tools that allow businesses to track customer engagement over time. This includes detailed reports on customer behavior, as well as real-time analytics that provide a snapshot of customer engagement at any given moment.

Features:

Talk to your website visitors 24×7 even when your agents are sleeping.
Monitor automated chats and overtake if needed or if it is a HOT lead.
Let AI answer repeated queries from prospects.
Lead Prioritization by identifying who is a hot, warm, or cold lead in the live traffic.
Peek into the lead’s mind.
Easy to understand lead insights.
Integrate with your CRM – Get all your Leads & Conversation data directly in your favorite tools.
Analyze & Optimize – Get a detailed report on what converts visitors to leads.

Pros:

Free plan is available
Community support
Free trial plan on paid plan
Pre-built templates
Easy integration with CRM and zapier
Documentation and help center
Mobile app is available

Cons:

Limited customization
Multi-language support is not available

Pricing:

IntelliTicks has one Free Forever plan and three pricing options with advanced features including– Starter, Standard, and Plus. Look at the pricing details of each plan below.

Plan	Pricing
Free	$0 free forever
Starter	$20 per month, billed yearly or $25 per month, billed monthly
Standard	$80 per month, billed yearly or $99 per month, billed monthly
Plus	$240 per month, billed yearly or $299 per month, billed monthly

Zendesk Chat

Rating	4.2/5
Best For	Simple and Easy-to-Use Live Chat Software
Pricing Model	Per User
Free	Free Trial

Zendesk Chat is a live chat platform that lets businesses provide real-time customer support across web, mobile, and messaging channels. Zendesk Chat includes live chat, conversation history, quantitative visitor tracking, analytics, and real-time data analysis. Reduce customer wait times by using skills-based routing to bring the right agent to the customer and allow chatbots to tackle common questions immediately. Use proactive triggers to rescue lost customers and increase conversions on your website. Automatically create tickets from each chat interaction by enabling chat with its help desk solution today.

Zendesk Chat can be integrated into any content management system, including WordPress, Drupal, Joomla, Wix, and more. Zendesk Chat allows you to generate tickets automatically from every conversation.

Features:

Anticipate customer questions and offer help when—and where—they need it most with chat support.
Send targeted and behavior-based messages to customers.
Use pre-chat forms to ask visitors for their contact information before starting a chat, or offline forms to ensure customers can contact you even while you’re away.
Use chat ratings to gather feedback and continue to improve your performance.
Share any file with your customer—a screenshot, a product guide, even an animated GIF—and solve problems faster.
Integrate AI-powered bots into Chat using API.

Introduction to Zendesk Chat (for beginners)

Pros:

Free trial is available
Flow builder
Widget customization
Mobile app is available
Huge integration option
Advanced analytics and reporting
Community forum
Learning resources

Cons:

Same color code for all chats
Quite expensive

Pricing:

Zendesk chat offers a Free plan and three pricing plans including – Team, Professional, and Enterprise. Look at the pricing details of each plan below.

Plan	Annual Subscription	Monthly Subscription
Lite	$0	$0
Team	$14 per agent per month	$19 per agent per month
Professional	$29 per agent per month	$35 per agent per month
Enterprise	$59 per agent per month	$70 per agent per month

Botsify

Rating	4.4/5
Best For	AI-Enabled Live Chat Software
Pricing Model	Per Feature
Free	Book a Demo & Get a Free Trial

Botsify is an AI-powered live chat system for businesses, allowing them to provide excellent customer service and boost sales. It supports text, audio, video, AR, and VR on all major messaging platforms. Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding. The drag-and-drop interface makes it simple to design templates for your chatbot. Apple and Shazam are among the many big companies that use Botsify to create their chatbots.

Features:

Has an easy-to-use drag-and-drop UI.
Powered by AI and machine learning.
It allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
Introduces conversation forms using which you can collect information about your leads through chatbot conversations.
Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.

Pros:

100+ integration option
Multi-language support
14-day free trial is available
Chatbot builder
Lead Generation Conversational Forms
Omnichannel platform

Cons:

Free plan is not available
Poor support

Pricing:

Botsify offers three pricing plans including – “Do it yourself” plan, the “Done for you” plan, and the “Custom” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Do it yourself	$490 (Billed Annually & save 2 months)	$49 per month
Done for you	$1490 (Billed Annually & save 2 months)	$149 per month
Custom	Custom Price	Custom Price

ManyChat

Rating	4.8/5
Best For	Chat Marketing
Pricing Model	Flat Rate
Free	Free Version

ManyChat is a robust communication tool that helps businesses to automate conversations with customers.

It is a valuable tool for customer service, sales, and marketing. With its automation capabilities, targeted messaging, lead capture, e-commerce integration, and tracking features, it can be used for a variety of purposes. Its omnichannel nature will help to connect this tool with popular social media sites and e-commerce platforms.

Features:

Respond to buyers instantly on their phones, show them the products that fit them best, and get them to buy—all inside of Facebook Messenger or on your website.
Guide product selection and complete sales transactions, all within Messenger.
Connect with Shopify and recover lost sales.
Leverage social media conversations and customer responses to promote products and send coupons.
Use the E-commerce dashboard, which automatically pulls metrics from Shopify, to understand what converts best, and track earnings, average revenue, purchases per buyer, and unique buyers.
Intuitive drag-and-drop interface.

Pros:

Free plan is available
Integration with Hubspot, MailChimp, Shopify, and more
Easy to use
Video tutorials are available
Flow builder
Provide free training

Cons:

Lack of better documentation
Poor customer support

Pricing:

ManyChat offers two plans – Free and Pro Plan. Look at the pricing details of the Pro plan below.

Plan	Pricing
Free	$0 per month
Pro	$15 per month

Tawk.to

Rating	4.6/5
Best For	Free Live Chat Tool
Free	Completely Free

Tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. More than 250000 companies use this chatbot tool to provide real-time support and service to their customers. Tawk.to is the most popular chat tool in the world and holds an impressive 98% customer satisfaction rating. Keep in contact with customers through live chat, track incidents with a built-in ticketing system, and put together an easy-to-use help center – all at no cost. Never lose another lead or sale again, with Tawk.to you can monitor and chat with your website visitors when they need it most.

How to install and get started with Live Chat App Tawk.to

Features:

Real-Time Monitoring
Native Mobile Apps
Automated Triggers
Customizable Widgets
Ticketing Built-in
Remove Branding
Canned Shortcuts
100+ Integrations

Pros:

Knowledge base is available
45+ language supported
Detailed analytic and reporting
Easy to set up
Free forever
Mobile app is available
User-friendly interface

Cons:

Notifications are inconsistent

Pricing:

The Tawk.to app is completely free.

Freshchat

Rating	4.4/5
Best For	AI-Powered Live Chat Software
Pricing Model	Flat Rate
Free	Free Trial and Free Version

Freshchat is the customer engagement tool offered by one of the most popular helpdesk service providers. Bringing together artificial and human intelligence across messaging channels, this is a powerful chatbot that is already used by more than 50,000 businesses worldwide. Businesses are leveraging the power of this chatbot to streamline their workflow and provide satisfactory customer experience. It empowers businesses to easily access customer information and provide personalized support, regardless of the channel or device being used.

Features offered by Freshchat

Chatbot is easy to build without any prior knowledge of coding.
Customers can resolve their issues on their own by leveraging the chatbot AI.
Pre-built templates are available to fast-forward the process of powerful bot creation.
You can customize the appearance and behavior of the chat widgets to match your brand and website.
Mobile-first approach makes it easy for businesses to connect with customers on the go.
It seamlessly integrates with a wide range of business tools, such as CRM systems, help desks, and e-commerce platforms.
Detailed analytics on customer engagement, such as conversation history, click-through rates, and conversion rates.

Pros:

21-day free trial
Mobile app is available to chat with customers anywhere, anytime
User-friendly interface
Excellent customer support
Multilingual support in 54 languages
Easy integration
Email and push notifications

Cons:

Extra features at additional cost
Slow response time

Pricing:

Freshchat offers one Free plan and three pricing plans including – the “Growth” plan, the “Pro” plan, and the “Enterprise” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Growth	₹999/agent/month, billed annually	₹1199/agent/month, billed monthly
Pro	₹2799/agent/month, billed annually	₹3399/agent/month, billed monthly
Enterprise	₹4999/agent/month, billed annually	₹5999/agent/month, billed monthly

Intercom

Rating	4.5/5
Best For	Custom Chatbot for for Quick Responses
Pricing Model	Per Feature
Free	Free Trial

Intercom is a customer communication platform that allows businesses to connect with their customers through various channels, including email, live chat, and social media. It is developed and maintained by Intercom Inc, a San Francisco-based company founded in 2011. More than 25,000 businesses are using this tool to manage and support customers. Hostinger, one of the most reputed hosting providers uses this tool to serve its customers.

Features offered by Intercom

Businesses can create personalized, automated messages that are triggered by specific events or customer behaviors.
Its live chat and messaging feature allow businesses to connect with customers in real-time.
Lead generation tools help businesses to capture lead information from their website, such as name and email address, and automatically add them to their contact list.
It helps to gather valuable insights about their customers’ experiences and preferences.
It seamlessly integrates with a wide range of popular tools, such as Salesforce, Slack, and Mailchimp. This allows businesses to streamline their workflow.
Easy to customize the bot that asks the right questions at the right place.
Help Center articles that help the customers with repetitive questions and significantly reduce the workload from your employee.

Pros:

Free trial for small businesses
Interactive interface
Mobile app is available
Wide range of integration options
Huge Learning resources are available
Account-based marketing
Good customer support

Cons:

Price is not disclosed for the business plan
Initial setup is complex

Pricing:

Intercom offers custom pricing plans, you can contact the vendor for details.

Tidio

Rating	4.8/5
Best For	Easiest To Use in Chatbots software
Pricing Model	Flat Rate
Free	Free Trial and Free Version

Tidio is a powerful communication tool that offers you a comprehensive and easy-to-use solution for connecting with your customers and audience. It seamlessly integrates with a wide range of popular platforms, including WordPress, Shopify, and Magento. You can easily connect with your customers and audience via live chat, email, or messenger, without leaving the platform. It provides you with detailed insights into your customer behavior and preferences. These insights will help you to improve your marketing and sales strategies.

Features offered by Tidio

Chat widget that allows businesses to connect with their customers and audience in real-time.
Automated responses to common customer queries that reduce response time and improve efficiency.
Easy to customize the appearance of the live chat widget to match the brand identity.
chatbot builder to create custom chatbots to assist customers with their queries.
You can create and send email campaigns to your target audience directly from the Tidio platform.
It supports multiple languages which makes it an ideal choice for businesses with a global audience.
Advanced AI that recommends the products to users based on their interaction.
Smart ticketing system to solve the customer’s query quickly.

Pros:

Easy installation
Free plan is available
Customer Satisfaction Management
Robust analytics
Easy customization
Blog post to learn
Mobile app is available

Cons:

Limited integration feature
100 unique visitors are limited in the free plan

Pricing:

Tidio offers one Free plan and three pricing plans including – the “Communicator” plan, the “Chatbots” plan, and the “Tidio+” plan. Look at the pricing details of each plan below.

Plan	Annual Plan Price	Monthly Plan Price
Communicator	15.83 USD per month	19 USD per month
Chatbots	32.50 USD per month	39 USD per month
Tidio+	240.83 USD per month	289 USD per month

Conclusion

Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service. The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.

The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.

FAQs

What is Chatbot?

A chatbot is computer software used to automatically generate messages to the queries of customers in a messaging app. As customers want 24/7/365 service, so it is an advanced way of communicating with humans via machine.

What are some popular Chatbots in 2023?

Some of the popular Chatbots tools in 2023 are as follows:-

Chatfuel
Chatbot
IntelliTicks
Zendesk Chat
Botsify
ManyChat
Tawk.to

Which are the best free Chatbot tools?

The best free chatbot tools are as follows:-

Chatfuel
ManyChat
Botsify
MobileMonkey
Flow XO
Pandorabots
Aivo
DialogFlow

Is Chatbot an AI tool?

Yes, chatbots are often powered by artificial intelligence (AI) and are able to mimic human conversation and perform tasks automatically.

What are the benefits of Chatbots for Customers?

The benefits of Chatbots for Customers are as follows:-

Chatbot provides 24/7/365 service.
The customer receives an instant reply to their queries.
Customers can take a screenshot of the message whenever they want in order to claim if they won’t avail of the service.
Users have the flexibility to choose the language in which they want to initiate the conversation.

What are the benefits of Chatbots for Companies?

The benefits of Chatbots for companies are as follows:-

Chatbots boost sales because of their instant and 24/7/365 service.
A chatbot is considered a way to reach out to new customers because of its active presence.
It helps the companies in saving the cost that is required to maintain customer service. Though the installation of a chatbot requires an investment cost, it is less compared to a customer service salary.
Chatbot increases operational efficiency as it reacts faster to the customers’ inquiries on behalf of the company.

Can chatbot tools handle multiple languages?

Many chatbot tools offer support for multiple languages, including Dialogflow, Botpress, and Pandorabots. However, it’s important to check the specific language capabilities of the tool you’re considering to make sure it meets your needs.

Can chatbot tools integrate with other tools and services?

Many chatbot tools offer integrations with other tools and services, such as CRM systems, marketing platforms, and payment processors. It’s worth checking the available integrations of the chatbot tool you’re considering to see if it meets your needs.

January 24, 2023

The Rise of Chatbots in the B2B SaaS Industry

When someone goes to a website to look for information, they have two options. One is to pick up the phone and speak with a customer service representative to get answers to their questions, and the other is to use the online chat facility. The majority of individuals favor the second route since it is quick, simple, and hassle-free.

But have you ever thought about where this help comes from? That is the person on the other side of the table who has all of the answers to all of the questions and concerns? Well, it’s not a human, but a chatbot, as most of you are probably aware.

Chatbots are becoming more and more popular every day. They’re a godsend for businesses that offer chat services on their websites. Furthermore, as new AI (artificial intelligence) technologies emerge, chatbots have grown more efficient and advantageous to organizations.

Bots are proving their mettle once again with the latest features, such as language processing skills, built-in algorithms to assist learning from patterns to enhance their knowledge, and so on.

What are Chatbots?
How do Chatbots work?
The Rise of Chatbots in B2B SaaS Industry
FAQ

What are Chatbots?

Bots are computer programs that execute tasks that would otherwise be performed by people. They collect data and use the information to make the interface more instinctive and intelligent, thanks to artificial intelligence (AI).

Chatbots are computer programs that simulate human dialogue. They respond to the queries of the users. Every command is met with a positive response.

Almost major platform, including WhatsApp, Facebook, and others, now has chatbots built in to improve the user experience.

They might be either utility bots or informational bots. Users can get important information from information bots, while utility bots accept commands and reply.

How do Chatbots work?

Natural language processing, or NLP, is the technology used by chatbots. It is a branch of artificial intelligence (AI) and computer science concerned with the interaction between humans and computers.

Three classification methods are used by chatbots to function.

Matching patterns

Bots utilize pattern matching to classify texts and provide appropriate responses for consumers. The pattern’s standard structure is AIML or Artificial Intelligence Markup Language.

Neural networks (Artificial Intelligence)

With the help of weighted connections created through multiple iterations during data training, neural networks make it easier to determine output from input. Every sentence is split down into different worlds, and each word is finally used as an input for neural networks.

Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.

Algorithm

Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.

7 Best Chatbot SaaS Tools You Need To Know In 2021

Here is a list of the most popular Chatbot SaaS Tools for your website and other platforms – Chatfuel, Chatbot, Botsify, Zendesk, and many more.

StartupTalkyRishabh Rathi

The Rise of Chatbots in B2B SaaS Industry

Chatbots have risen to prominence in recent years as a result of their capacity to streamline a variety of marketing procedures. By offering fast solutions to clients’ questions, these clever automated messengers speed up the process of certifying sales leads.

According to a Harvard Business Review study, organizations that do not respond to leads in five minutes or less risk losing them forever, emphasizing the necessity of giving prompt responses to your clients.

Chatbots are still a relatively new concept, and their enormous potential is sometimes missed. B2B enterprises account for 58 percent of all websites with a chatbot.

Given that chatbots were previously utilized significantly more frequently by B2C enterprises, this is a fascinating finding. Because of this rising usage, there are several significant advantages to using a chatbot in your B2B organization. Continue reading to discover more about the causes for the recent development in the chatbot market, as well as how B2B companies are beginning to see the value that chatbots can bring to their online presence.

The Struggle for Convenience

Let’s face it, no one wants to sit around for hours on end waiting for a response to a query. As technology advances and clients migrate to more convenient customer assistance options, customer care phone lines are slowly becoming obsolete.

Chatbots have begun to appear on a variety of social media sites, including Facebook Messenger. Customers will be able to have faster and more seamless customer service encounters as a result of this. They may gently go on social media and get a solution to their question in a matter of seconds.

These bots are also available 24 hours a day, seven days a week, although most customer support representatives are not. It might be unpleasant for a consumer to wait for a customer support representative to come online and reply after regular business hours, especially if the question is urgent.

Keeping consumers waiting can result in them leaving their company elsewhere, resulting in a significant loss of revenue. As a result, users and organizations alike have found chatbot availability to be one of the most tempting features.

Consistency is essential

Customer service consistency is an aim for almost every B2B company. When two consumers ask the identical question of a customer care professional, they should always get the same answer. This establishes client trust and ensures that customers are never misled.

When it comes to human customer service representative, you can give them all the same training, but their responses will always be slightly different. That’s understandable; after all, they’re humans, not robots, and it’s human nature to make mistakes now and then. At the end of the day, it’s an ineffective system for businesses to use, which is where chatbots come in.

Technology is becoming more intelligent

Eliza – Worlds First Chatbot

In 1966, an MIT professor created the world’s first chatbot. Although this bot could only answer simple questions, it was a significant technological advancement. Over 50 years of research and development have gone into making chatbots the extraordinarily intelligent computers that they are today.

In many circumstances, it’s difficult to determine whether you’re interacting with a chatbot or a real person, and technical advancements will only make it more difficult. These sophisticated computers are programmed to recognize keywords and respond accordingly.

These systems have progressed over years of engineering to the point where they can precisely mimic the human brain’s speaking patterns and mental processes. These chats are nearly comparable to those with real customer service personnel due to their human-like language and ability to pick up keywords.

The Budget-Friendly Alternative

Every company wants to save money wherever it can, thus cost is a major consideration in the assimilation of chatbots. You should anticipate paying somewhere between $500 and $2500 for your chatbot, depending on its sophistication.

Chatbots may have a high initial cost, but their ongoing costs are quite low, making them significantly less expensive than hiring an entire staff of customer support professionals.

Chatbots may cut operational costs by up to 30%, according to Chatbots Magazine, so it’s easy to see why so many B2B companies are making the move.

The Ultimate Growth of SaaS and it’s Effects on the Business Market in India

Software as a Service is a gift to the digital world. India has been benefited the most from this service. It helps the market grow to an unlimited extent.

StartupTalkyVibhavari Madki

Conclusion

The advantages that chatbots may give for your B2B company are unrivaled. Chatbots can be a very fantastic tool for you and your business if you are ready to make the initial investment. Chatbots may help enterprises streamline procedures and build long-term relationships with website visitors, thus their popularity is only going to expand.

FAQ

Which platform is best for chatbot?

Lobster by EBI.AI, Chatfuel, MobileMonkey, Aivo, ItsAlive, Imperson, and Pandorabots are some of the top chatbot platforms.

What are the two types of chatbots available?

There are two types of chatbots, rule-based and AI chatbots.

How are chatbots used in business?

Chatbots improve customer service by being available 24/7 and replying to queries in no time.

November 9, 2021