Tag: AI Chatbot

  • Balancing Creativity and Control: The Grok Story in Modern AI

    Grok, an advanced AI developed by Elon Musk’s company xAI, has quickly become a major player in the rapidly evolving world of artificial intelligence. Powered by cutting-edge technology and designed to tackle questions of deep significance—from the search for extraterrestrial life to the meaning of existence itself—Grok aims to push the boundaries of what AI can achieve. With its advanced reasoning abilities, real-time search capabilities, and nuanced understanding, Grok provides answers that go beyond simple responses, offering insights drawn from the latest information available.

    However, Grok’s journey has not been without challenges. Since its early releases, including the much-discussed Grok-2 beta, it has faced criticism over the ethical implications of its capabilities, particularly when it comes to image generation. Users were quick to test the limits of the platform, generating everything from deepfakes to inappropriate content, raising concerns about the lack of safeguards in place. At the same time, Grok’s open approach, driven by Musk’s philosophy of free speech and innovation, has sparked debates about the fine line between allowing creativity and protecting users from harmful or misleading content. As Grok continues to evolve, finding a healthy balance between these competing priorities will be key to its long-term success.

    Read this article to learn more about Grok, Its founders, revenue model, business model, challenges, and future plans.

    Grok – Company Highlights

    Name Grok
    Headquarters Mountain View, California , US
    Sector AI Chatbot
    Founder Elon Musk
    Founded 2023
    Website x.ai

    Grok – About
    Grok – Industry
    Grok – Founders and Team
    Grok – Startup Story
    Grok – Mission and Vision
    Grok – Name, Tagline and Logo
    Grok – Business Model
    Grok – Revenue Model
    Grok – Challenges Faced
    Grok – Competitors
    Grok – Future Plans

    Grok – About

    Elon Musk’s xAI unveiled its AI chatbot, Grok, in 2023—a tool built on a language model that not only thinks but also jokes around, and it even connects directly to X (the platform formerly known as Twitter). This move comes from Musk’s long involvement in the AI world; after co-founding OpenAI with Sam Altman in 2015 and stepping away in 2018 over creative differences, he has continued to explore new frontiers. While OpenAI later introduced ChatGPT in 2022 and GPT-4 in March 2023, Musk’s team pushed ahead with their own innovation. On February 17, 2025, xAI launched Grok-3, a significantly beefed-up version of its predecessor that was trained using 10 times the computing power, courtesy of the massive Colossus data center housing roughly 200,000 GPUs.

    Grok – Industry

    Forecasted Artificial Intelligence Market Size
    Forecasted Artificial Intelligence Market Size

    The AI industry is booming, with forecasts suggesting it could be worth over $1.8 trillion by 2030. In this rapidly expanding field, chatbots are making a notable mark on their own. Experts predict that the chatbot market could top $29 billion by 2032, and some estimates even see it reaching around $31.11 billion by 2029, growing at an annual rate of 29.3%.

    To put things in perspective, the market was valued at about $11.14 billion in 2025, and with historical trends from 2019 to 2024 serving as a foundation, projections for 2034 are equally impressive. Whether you’re considering the entire AI sector or focusing specifically on chatbots, the growth trajectory points to an exciting future.

    Grok – Founders and Team

    Elon Musk - Founder, Grok
    Elon Musk – Founder, Grok

    Elon Musk, born on June 28, 1971, is often in the spotlight for his leadership roles in companies like Tesla, SpaceX, and X (formerly Twitter), which he took ownership of in 2022. Since 2025, he’s also served as a senior advisor to President Donald Trump and runs the Department of Government Efficiency (DOGE). Musk’s early education took him through several schools in South Africa, including Waterkloof House, Bryanston High, and Pretoria Boys High, where his academic performance was solid but average—scoring 61 in Afrikaans and a B on his senior math exam.

    To avoid being drafted into South Africa’s military service under its apartheid system and to simplify his move to the U.S., Musk applied for Canadian citizenship through his mother, who was born there. While waiting for his passport, he briefly studied at the University of Pretoria. In 1989, he moved to Canada, connected with relatives in Saskatchewan, and worked odd jobs before enrolling at Queen’s University in Ontario the following year. Two years later, he transferred to the University of Pennsylvania, where he completed two degrees by 1997—one in physics and one in economics from the prestigious Wharton School. To pay for college, Musk hosted big house parties with entry fees and even sketched out a business plan for an electronic book-scanning service somewhat like the future Google Books. 


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    Grok – Startup Story

    Elon Musk helped launch OpenAI with Sam Altman back in 2015, though he left the board in 2018, saying he didn’t quite agree with the team’s direction. Since then, OpenAI has made waves by releasing ChatGPT in 2022 and GPT-4 in March 2023. Around that time, Musk joined others in signing an open letter urging a six-month pause on developing any AI more powerful than GPT-4. In April 2023, during an appearance on Tucker Carlson Tonight, he revealed plans for an AI chatbot called TruthGPT—a tool he described as a “maximum truth-seeking AI” aimed at uncovering the universe’s secrets, while also expressing concern that ChatGPT was being steered toward political correctness.

    This project eventually evolved into what’s now known as Grok, borrowing a term from Robert A. Heinlein’s 1961 sci-fi novel to suggest a deep, intuitive understanding. By November 2023, xAI had started giving a select group of users a preview of Grok, initially limiting early access to those with paid X Premium accounts, with plans to make it exclusive to higher-tier X Premium+ subscribers once it fully launched.


    Grok – Mission and Vision

    Mission

    Grok, the AI created by Elon Musk’s xAI, is driven by a mission to push the boundaries of understanding the universe. Its core aim is to seek truth by analyzing vast amounts of information and applying advanced reasoning to answer profound questions like “Where are the aliens?” and “What is the meaning of life?” With powerful tools like real-time data search and analysis, Grok endeavors to provide users with accurate and thoughtful responses that go beyond surface-level knowledge, always striving for deeper insights.

    Vision

    Grok envisions itself as an AI that offers meaningful guidance and deep comprehension of complex topics across a wide variety of fields. Its vision includes serving as a sophisticated research assistant that can provide real-time access to up-to-date information and deliver insights drawn from a wealth of data. By focusing on truth-seeking and delivering nuanced answers, Grok aims to help users navigate the complexities of reality and tackle ambitious questions that are often difficult for AI to address.

    It aims to provide a dynamic platform where real-time access meets deep comprehension, offering users not just facts, but nuanced insights that reflect the multifaceted nature of reality. By acting as a bridge to the latest information and fostering a profound grasp of intricate subjects, Grok hopes to empower curious minds across various fields.

    Grok Logo
    Grok 3 Logo

    The official launch of Grok 3, dubbed the smartest AI in hours since its unveiling, was accompanied by the release of its new logo. Elon Musk revealed this intriguing new brand identity, featuring a striking image of a black hole, which looks as though it could have been generated by AI itself. Centered on the black hole, the logo is complemented with the tagline, “To Understand,” symbolizing the AI’s core principle.

    The visual also showcases a silhouette of a person standing on a mountain peak, with the ethereal white clouds filling the backdrop. Musk also shared the origin of the AI’s name, explaining that “Grok” comes from Robert Heinlein’s 1961 sci-fi novel, Stranger in a Strange Land. In the book, the term “grok” is used to describe a deep, intuitive understanding—one that goes beyond surface-level knowledge. Musk highlighted that the term embodies not just the idea of understanding, but also of empathy, reinforcing the philosophy behind Grok’s design to understand the complex nature of the universe.

    Grok – Business Model

    Grok 3’s business model revolves around competition and expansion by providing an advanced generative AI chatbot capable of outperforming many top industry models in math, science, and coding. Positioned to rival AI giants like ChatGPT, Gemini, Claude, and DeepSeek, this cutting-edge model blends advanced reasoning and real-time search capabilities, allowing Grok 3 to answer complex questions, retrieve live data, and offer contextually insightful responses. xAI’s business strategy relies on building massive data centers with innovative hardware to further advance models like Grok, reinforcing their conviction that AI’s potential to reshape various aspects of life is worth massive investments. Grok 3, trained with 200,000 Nvidia H100 GPUs, leads the charge in terms of speed and scalability, showcased by its lightning-fast 92-day development of Colossus, a supercomputer capable of powering Grok’s complex algorithms.

    xAI is positioning itself at the cutting edge of AI innovation by leveraging Grok 3’s remarkable capabilities. The company has built Grok 3 to outshine other leading models in complex areas like math, science, and coding by employing advanced reasoning and real-time search features. Under the hood, Grok 3 was trained on 200,000 Nvidia H100 GPUs—a tenfold jump in computing power from its predecessor—and scaled on a supercomputer called Colossus in just 92 days. This aggressive push in high-performance hardware and rapid scalability not only sets xAI apart from competitors like ChatGPT, Gemini, and Claude but also underscores its broader ambition to drive the evolution toward artificial general intelligence.


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    Grok – Revenue Model

    On the revenue side, xAI is rolling out a tiered subscription model for Grok 3. The new chatbot is initially available to Premium+ subscribers via Musk’s social media platform X and Grok.com, with plans to eventually introduce an even more exclusive SuperGrok tier. This approach allows xAI to monetize the model by offering early and enhanced access to its advanced features, while also fueling continued investment in research and development. By tailoring the user experience with different subscription levels, xAI aims to capture value in a rapidly growing market, ensuring that both everyday users and power users can benefit from Grok 3’s breakthrough capabilities.

    Additionally, Grok 3 offers a wide array of services, ranging from answering questions and brainstorming ideas to code generation, research assistance, and game development. With unique capabilities—such as advanced reasoning, real-time web search via DeepSearch, and upcoming voice-enabled interactions—the goal is to provide unparalleled value across different sectors, all while further monetizing through new features and deeper access for higher-tier subscribers.

    Grok – Challenges Faced

    Weak Content Safeguards

    In its beta release for premium X users, Grok-2’s image generation feature quickly attracted criticism due to its lack of robust safety measures. Users discovered that, unlike some competitors, Grok-2 could be easily manipulated to create deepfakes—ranging from outrageous mashups like Donald Trump marrying Taylor Swift to controversial depictions of popular cartoon characters. The model even generated violent, pornographic, and copyright-infringing images, such as Mickey Mouse amidst a nuclear explosion or Pikachu wielding an AK-47. These incidents have highlighted serious concerns about ethical misuse and the urgent need for stronger content guardrails.

    The Balance Between Openness and Control

    Grok faces a broader dilemma common among public AI systems: striking the right balance between being unrestrictive and maintaining responsible oversight. While a less restricted approach aligns with Elon Musk’s free-speech philosophy and fuels innovation, it also risks producing harmful or misleading content. Overly lax controls have led to the creation of controversial fakes that can damage public trust, yet too much restriction may dampen user engagement and stifle creative potential. Without effective self-regulation and clear industry standards, this tension could undermine confidence not only in Grok but also in the wider realm of analytical and predictive AI.

    Grok – Competitors

    Grok faces stiff competition from other leading AI models like ChatGPT, Gemini, Claude and DeepSeek, all striving for advancements in language, reasoning, and real-time search capabilities. 

    They are pushing the limits of AI with cutting-edge reasoning, real-time search, and innovative conversational capabilities.

    • ClickUp 
    • Microsoft Copilot
    • Claude Perplexity 
    • Hugging Chat
    • Meta AI 

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    Grok – Future Plans

    Grok 3’s Impact and Market Expansion

    The launch of Grok 3 has sent shockwaves through the AI industry, drastically increasing web traffic and mobile downloads as users flock to experience its advanced reasoning abilities. Surpassing competitors like DeepSeek and challenging OpenAI’s offerings, Grok 3 positions itself as a formidable player in AI. Businesses can access this game-changing platform through the X Premium+ subscription, priced at $40 monthly, with plans for a standalone “SuperGrok” subscription soon. Grok 3 is not stopping at its initial success; with upcoming features such as voice interaction and multimodal capabilities, it is set to evolve further, processing images, code, and audio seamlessly.

    Building for the Future

    To accommodate these exciting advancements, xAI is expanding its infrastructure with the “Colossus” supercomputer cluster in Memphis, Tennessee—touted as the largest of its kind. These expansions are key to solidifying Grok 3’s reputation as an unparalleled leader in speed, accuracy, and performance, ensuring that it remains at the forefront of the AI race as it scales and innovates at an impressive pace. 

    FAQs

    What is Grok?

    Grok is an AI chatbot developed by xAI, a company founded by Elon Musk. It is designed to provide conversational responses, answer questions, and generate content. Grok is integrated into X (formerly Twitter) and is meant to be more witty and rebellious compared to other AI chatbots.

    When was Grok founded?

    Grok was launched in November 2023 by xAI, a company founded by Elon Musk in July 2023.

    Is Grok AI better than ChatGPT?

    Grok 3 excels in real-time research and open-ended discussions, while ChatGPT is more effective in structured problem-solving and logical analysis.

  • ChatGPT’s Worldwide Outage Impacts Thousands

    ChatGPT from OpenAI is back up following a significant outage that lasted for roughly forty minutes. The Microsoft-backed software giant revealed that it experienced a 37-minute major outage and a nearly two-hour partial outage on 23 January.  The GenAI chatbot experienced higher error rates as a result of a problematic gateway fault issue. At 7:13 PM IST, the business determined the underlying source of the problem and, in roughly one and a half hours, put a solution in place.

    According to OpenAI, the chatbot’s issues have been resolved as of now. Between 5:53 PM and 8:40 PM, there was an outage. “This problem has been fixed. Customers encountered higher problems on ChatGPT between 4:23 am and 7:10 am PST (5:53 pm and 8:40 pm IST), according to the company.  Additionally, OpenAI’s API experienced a significant one-hour outage today. By 6:13 PM, a solution to the problem was put into place.

    What Exactly Happened on 23 January 2025?

    Users who had been accustomed to ChatGPT‘s fast fixes were in a panic when the largest GenAI chatbot in the world went down worldwide on January 23. About 4,000 Indian users reported that ChatGPT was down for the last hour, according to the outage tracker website Downdetector. It is important to note that 300 million people use ChatGPT every week worldwide. A poor gateway error with reference code 502 was reported by the web server on the website. Usually, the technical issue occurs when a server receives an invalid answer from another server. Server overload, network issues, configuration mistakes, or brief outages on upstream servers are the usual causes of the problem.

    On January 23, the firm announced that ChatGPT was experiencing a “Partial Outage” and that it was looking into the matter. For ChatGPT, “we are currently seeing high mistake rates. We’re looking into it right now,” stated Status of OpenAI.

    OpenAI Founding Members of Stargate Project

    With a plan to invest $500 billion over the next four years to construct new AI infrastructure for OpenAI in the United States, the Microsoft-backed business announced that it will be one of the founding members of the Stargate Project. Oracle, Microsoft, NVIDIA, and Arm will also serve as the organisation’s “initial technology partners.” In a formal declaration on January 22, OpenAI announced that it would start deploying $100 billion right away. In addition to aiding in the United States’ reindustrialization, this project will give the country and its allies a strategic capability to safeguard their national security. This was the fifth significant outage for ChatGPT since December. On December 11, ChatGPT experienced the longest outage, remaining unavailable for 4:10 hours.


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  • Best Chatbot Builders of 2024

    We all want to ace at customer support, experience and productivity – and there is no doubt about that. If you are someone on the same boat, we have some good news! Chatbot builders might just be the game-changer you need. These innovative tools are transforming the way businesses interact with their customers, providing round-the-clock support and personalised experiences. With the right chatbot builder, you can automate routine tasks, free up your team’s time, and create memorable interactions that keep your customers coming back for more. You’ll get to know how these tools can help you build chatbots that not only answer questions but also guide customers through complex processes, gather valuable insights, and even close sales. 

    HubSpot
    Manychat
    IBM Watsonx Assistant
    Wit.ai
    Amazon Lex

    HubSpot

    Website www.hubspot.com
    Rating 4.4
    Free Trial Yes
    Platforms Supported Web, IOS/Android
    HubSpot - Best Chatbot Builders
    HubSpot – Best Chatbot Builders

    HubSpot‘s chatbot builder is a powerful tool that can revolutionise your customer interactions. It allows you to create automated chat services that integrate seamlessly with your current CRM systems. You can set up chatbots to qualify leads, book meetings, and create support tickets, all without human intervention. One of the standout features is the ability to create task-specific bots that guide visitors through a predefined sequence of questions. This helps you gather essential information about your visitors before your team takes over the conversation. For those with more advanced needs, HubSpot offers conversational AI that can provide human-like responses using a knowledge base.

    The chatbot builder is incredibly user-friendly, with a visual interface that makes it easy to design your bot’s conversation flow. You can customise your bot’s welcome message, add various actions like asking questions or setting property values, and even create if/then branches to determine the flow of the conversation.

    HubSpot Pros and Cons

    Pros:

    • Free forever plan with essential features
    • User-friendly interface
    • Seamless integration with HubSpot’s CRM and other tools
    • Extensive range of features for marketing, sales, and customer service
    • Simple integrations with over 1,500 apps and web services

    Cons:

    • The interface can be restrictive for complex chatbot flows
    • Better suited for businesses already using the HubSpot ecosystem
    • Limited customisation options in the free plan
    • Advanced features only available in higher-tier plans

    HubSpot’s chatbot builder is an excellent choice for businesses looking to automate customer interactions and streamline their support processes. Its integration with HubSpot’s wider suite of tools makes it particularly valuable for companies already using or planning to use HubSpot’s CRM and marketing automation features. While it may have some limitations, the free plan offers a great starting point for businesses to explore the benefits of chatbots without any financial pressure.

    Plan Pricing
    Professional $800/Month
    Enterprise $3600/Month

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    Manychat

    Website www.manychat.com
    Rating 4.6
    Free Trial Yes
    Platforms Supported Web, IOS/Android
    Manychat - Best Chatbot Builders
    Manychat – Best Chatbot Builders

    Manychat is a powerful chatbot builder that can revolutionise your business by automating conversations across multiple platforms. This tool allows you to create engaging chatbots for Instagram, WhatsApp, and Facebook Messenger, helping you boost sales and conversions.

    One of Manychat’s standout features is its ability to handle Instagram Direct Messages. Your chatbot can automatically respond to questions, comments, and story replies 24/7, attracting more leads and driving higher conversions. Similarly, on WhatsApp, you can set up automation to help customers discover products, retrieve order information, and get customer support – all without your constant attention. The Facebook Messenger integration is equally impressive. You can automate conversations to generate leads, answer FAQs, and run marketing campaigns effortlessly. This multi-channel approach ensures you’re always available to your customers, no matter where they prefer to interact.

    Manychat’s lead generation capabilities are particularly noteworthy. The platform allows you to capture email addresses and phone numbers for up to 80% of your leads, automatically adding them to your database. This feature can significantly boost your conversion rates, potentially increasing them by up to 90%.

    Manychat Pros and Cons

    Pros:

    • User-friendly interface suitable for non-technical users
    • Multi-channel support (Instagram, WhatsApp, Facebook Messenger)
    • Powerful lead generation and conversion tools
    • AI Assistant and pre-built templates for easy setup
    • Integrations with over 2,000 business tools

    Cons:

    • The free plan has limited functionality
    • Pricing can become expensive for businesses with large contact lists
    • Some users report occasional instability in the visual bot builder
    • Limited language support compared to some competitors

    Manychat stands out as an excellent chatbot builder for businesses looking to automate their customer interactions across multiple platforms. Its user-friendly interface and pre-built templates make it accessible even for those without technical experience. The AI Assistant can help you create your first automation quickly, and you can easily edit any template with just a few clicks. However, it’s worth noting that while the free plan is a great starting point, you’ll likely need to upgrade to the Pro plan to access the most powerful features. The pricing structure, which scales based on your number of contacts, means that costs can add up quickly for businesses with large audiences.

    Plan Pricing
    Free $0/Month
    Pro $15/Month
    Elite Custom

    IBM Watsonx Assistant

    Website www.ibm.com
    Rating 4.4
    Free Trial Yes
    Platforms Supported Web, IOS/Android
    IBM Watsonx - Best Chatbot Builders
    IBM Watsonx – Best Chatbot Builders

    IBM Watsonx Assistant is a powerful chatbot builder that can revolutionise your customer interactions. It uses artificial intelligence to help businesses handle queries and tasks efficiently. This tool is designed to boost productivity and streamline operations across various sectors.

    One of the standout features is its user-friendly interface. You don’t need coding skills to build generative AI assistants, thanks to the intuitive drag-and-drop conversation builder and pre-built templates. This makes it easy for anyone in your organisation to create effective chatbots. The assistant leverages advanced Large Language Models (LLMs) and Natural Language Processing (NLP) to understand the context of each conversation. This means your chatbot can grasp the nuances of human language, leading to more accurate and helpful responses.

    Another key feature is the Retrieval-augmented generation (RAG). This allows your chatbot to provide accurate, contextual, and up-to-date answers around the clock, grounded in your company’s knowledge base. It’s like having a tireless customer service rep who always has the right information at their fingertips.

    Watsonx Pros and Cons

    Pros:

    • User-friendly interface suitable for non-technical users
    • Advanced AI capabilities for natural language understanding
    • Seamless integration with various channels and business systems
    • Robust analytics dashboard for tracking conversation performance
    • Ability to handle complex customer interactions

    Cons:

    • Pricing can be steep for smaller businesses
    • Some advanced features may require technical expertise
    • The free plan has limited capabilities

    IBM Watsonx Assistant is an excellent choice for businesses looking to enhance their customer service and automate routine tasks. Its AI-powered features can help you create engaging, personalised interactions that boost customer satisfaction and loyalty. Whether you’re a small business just starting with chatbots or a large enterprise looking for a scalable solution, IBM Watsonx Assistant offers a range of options to meet your needs.

    Plan Pricing
    Lite $0/Month
    Plus $140/Month
    Enterprise Custom

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    Wit.ai

    Website www.wit.ai
    Rating 3.8
    Free Trial Yes
    Platforms Supported Web
    Wit.ai - Best Chatbot Builders
    Wit.ai – Best Chatbot Builders

    Wit.ai is a powerful chatbot builder that can revamp your business by enhancing your app’s ability to understand and respond to user input. This natural language processing platform, developed by Facebook, offers a range of features to help you create intelligent chatbots. Wit’s user-friendly interface is its USP. You don’t need to be a coding expert to get started. The platform allows you to train your chatbot through examples, or “utterances”. By providing a few examples of how users might interact with your chatbot, Wit.ai can infer and understand similar requests.

    The Understanding section is where you teach Wit how to comprehend your users’ intentions. As you validate more utterances, Wit’s understanding improves, leading to more accurate responses. This learning process is continuous, with every new utterance hitting the API showing up for review and improvement. Wit.ai also uses entities to extract meaningful information from user input. For instance, it can automatically detect and highlight specific data like temperatures or dates, making it easier for your chatbot to provide relevant responses.

    Wit.ai Pros and Cons

    Pros:

    • Free for both private and commercial use
    • User-friendly interface suitable for non-technical users
    • Continuous learning and improvement through user interactions
    • Automatic entity detection for more accurate responses
    • Open-source community benefits

    Cons:

    • May require manual review for quality control
    • Limited customisation options compared to some paid platforms
    • Potential privacy concerns with data storage

    Wit.ai is an excellent chatbot builder for businesses looking to upscale their customer interactions without significant financial investment. Its ability to understand natural language and continuously improve makes it an amazing tool for creating responsive and intelligent chatbots.

    Plan Pricing
    Free $0/Month

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    Amazon Lex

    Website aws.amazon.com
    Rating 4.2
    Free Trial Yes
    Platforms Supported Web, IOS/Android
    Amazon Lex - Best Chatbot Builders
    Amazon Lex – Best Chatbot Builders

    Amazon Lex is a powerful chatbot builder that can revolutionise your business by enabling you to create conversational interfaces for your applications using voice and text. It’s powered by the same technology that drives Amazon Alexa, making it a robust choice for developers looking to build sophisticated, natural language chatbots. The standout element in Amazon Lex is its simplicity. You don’t need deep learning expertise to create a bot. The Amazon Lex console guides you through the process, allowing you to specify the basic conversation flow quickly. This user-friendly approach makes it accessible for businesses of all sizes.

    Amazon Lex uses advanced natural language processing (NLP) and automatic speech recognition (ASR) technologies. These features allow your chatbot to understand the context of conversations, leading to more accurate and helpful responses. The bot can handle multi-turn conversations, managing context across interactions without the need for custom code. Integration is another key strength of Amazon Lex. It seamlessly connects with other AWS services, including Lambda, Cognito, CloudWatch, and DynamoDB. This integration allows you to extend your bot’s capabilities, from accessing databases to executing complex business logic.

    Amazon Lex Pros and Cons

    Pros:

    • User-friendly interface suitable for non-technical users
    • Advanced NLP and ASR capabilities for natural conversations
    • Seamless integration with other AWS services
    • Pay-as-you-go pricing model
    • Free tier available for new users
    • Supports multi-turn conversations
    • Easy deployment across multiple platforms

    Cons:

    • Limited language support (currently supports English, Spanish, German, French, Italian, and Portuguese)
    • Restricted customisation options compared to some other chatbot builders
    • Integration complexity may require programming knowledge
    • Lacks built-in sentiment analysis

    Amazon Lex is an excellent choice for businesses looking to build conversational interfaces quickly and cost-effectively. Its integration with the AWS ecosystem and advanced AI capabilities make it a powerful tool for creating engaging chatbots.

    Plan Pricing
    Request and response interaction pricing
    Speech request $32/ for 8000 speech requests
    Text request $1.50/ for 2000 text requests
    Streaming conversation pricing
    Speech intervals $52/ for 8000 speech intervals
    Text requests $4/ for 2000 text requests
    Automated chatbot designer pricing
    Training time $150/ for 300 minutes

    Conclusive Thoughts

    Chatbot builders are causing a revolution in the way businesses interact with their customers, offering round-the-clock support and personalised experiences. These tools cater to a wide range of needs and skill levels. As the chatbot arena continues to evolve, businesses have more options than ever to enhance their customer service and automate routine tasks. Whether you’re a small startup or a large enterprise, there’s a chatbot builder out there that can help take your business to the next level. However, in order to stay in the loop with the latest trends and tools in the startup world, why not sign up for StartupTalky’s legacy newsletter ‘Smell The Coffee’? It offers exclusive sneak peeks into the startup scene and early access to some of the most exciting tools out there. Remember, in business circles, staying informed and getting hold of new technologies can make all the difference.

    FAQ

    Which chatbot builder is best?

    The best chatbot builders currently are:

    • HubSpot
    • Manychat
    • IBM Watsonx Assistant
    • Wit.ai
    • Amazon Lex

    Can I create an AI chatbot for free?

    Yes, you can create an AI chatbot for free using various platforms, though advanced features may require paid upgrades.

    Can I build my own chatbot?

    Yes, you can build your own chatbot using various tools or by coding it from scratch. Depending on your technical skills, you can either use a chatbot builder platform or develop it using programming languages and AI frameworks.

  • How AI ChatBot Tools Can Improve Your Customer Experience

    The consumer culture in the 21st century is such that businesses are constantly seeking ways to improve customer experience and meet the high demands for instant gratification. One of the most effective tools in achieving this is the integration of AI chatbots into customer service strategies. These intelligent virtual agents have the power to streamline customer support, provide personalised assistance, and create a seamless customer journey. In this article, we will explore the various ways in which AI chatbot tools can enhance the customer experience and drive business growth.

    The Rise of AI Chatbots in Customer Service
    Providing Customer Support
    Quick Responses to Simple Questions
    Reducing Customer Wait Time
    Relieving Customer Service Pressures
    Offering Always-On Customer Service
    Generating High-Quality Leads
    Obtaining Informative Data About Business Performance
    Providing Personalisation

    The Rise of AI Chatbots in Customer Service

    As technology continues to evolve, AI chatbots have become an integral part of our daily lives. From messaging apps to online shopping platforms, chatbots have changed the way we interact with businesses. These virtual agents are designed to understand and respond to user queries, providing quick and accurate solutions. In fact, research shows that 71% of customers are willing to use chatbots if it improves their overall customer experience.

    Providing Customer Support

    One of the primary benefits of AI chatbots is their ability to offer additional avenues for customer support. With chatbots, businesses can provide customers with an alternative channel to contact their support teams, aside from traditional methods such as phone calls or emails. This increased convenience allows customers to seek assistance at their own convenience, from anywhere and at any time, using their preferred communication devices.

    By offering multiple customer support channels, businesses can meet the expectations of modern consumers who prefer quick and efficient resolutions to their queries. In fact, 71% of customers now expect brands to provide customer support over messaging platforms. By leveraging AI chatbots, businesses can enhance the customer experience by meeting this demand and ensuring that customers can easily access the support they need.

    The Average Chatbot Interaction Rates for Typical Use Cases
    The Average Chatbot Interaction Rates for Typical Use Cases

    Quick Responses to Simple Questions

    Customers today expect prompt responses to their queries, even for simple questions. However, support teams often face high volumes of requests, making it challenging to provide immediate answers. This is where AI chatbots can play a crucial role. These virtual agents are capable of handling multiple conversations simultaneously and can provide quick responses to simple queries.

    For instance, instead of waiting on hold or sending an email to inquire about business hours, customers can simply interact with a chatbot on platforms like Facebook Messenger. The chatbot can instantly provide information on open hours, eliminating the need for customers to wait or search for answers themselves. If a query requires human intervention, the chatbot can seamlessly transfer the conversation to a live agent, ensuring a smooth transition and efficient resolution.

    Reducing Customer Wait Time

    Long wait times are a major source of frustration for customers. Whether it’s waiting on hold or waiting for an email response, delays in customer service can negatively impact the customer experience. AI chatbots help address this challenge by providing immediate assistance to customers when they reach out for support.

    Chatbots are programmed to respond within seconds, meeting the expectations of customers who expect timely solutions. By leveraging chatbots, businesses can significantly reduce customer wait times, improving satisfaction levels and overall customer experience. In fact, 59% of customers expect a response from chatbots within 5 seconds or less, highlighting the importance of quick and efficient support.


    Haptik Company Profile | AI-Company |
    Haptik is an AI-company powering conversational assistants for brands to transform customer experiences. Know more about its company profile, history, etc.

    AI Company- Haptik


    Relieving Customer Service Pressures

    Support teams often face the challenge of handling a large volume of requests, ranging from simple questions to more complex issues. This can put immense pressure on customer service agents and lead to delays in addressing critical customer needs. AI chatbots can alleviate these pressures by handling common and low-touch queries, freeing up support teams to focus on more high-impact and time-sensitive matters.

    By automating responses to Frequently Asked Questions (FAQs) through the use of Natural Language Processing (NLP) and business knowledge bases, chatbots can quickly provide accurate solutions to common customer inquiries. This not only improves efficiency but also ensures that customers receive timely responses, leading to higher levels of satisfaction and a positive customer experience.

    What do Customers Expect from Chatbots?
    What do Customers Expect from Chatbots?

    Offering Always-On Customer Service

    In today’s global marketplace, businesses often operate across different time zones, making it challenging to provide round-the-clock customer service. However, customer expectations for immediate support remain high regardless of the time of day. This is where chatbots shine, as they can offer always-on customer service, ensuring that customers can receive assistance at any time, even outside of traditional business hours.

    With chatbots, businesses can provide 24/7 customer support, catering to the needs of customers in different time zones and offering seamless assistance whenever it is required. This availability enhances the customer experience by ensuring that customers never feel left waiting and can access support whenever they need it.

    Generating High-Quality Leads

    In addition to providing customer support, AI chatbots can also serve as valuable lead generation tools. Through conversations with customers, chatbots can gather information about their needs, preferences, and level of interest in a company’s products or services. This data can then be used to identify high-quality leads and tailor marketing efforts accordingly.

    By leveraging the insights provided by chatbots, businesses can gain a deeper understanding of their target audience and deliver personalised experiences. This not only improves customer satisfaction but also increases the likelihood of converting leads into loyal customers. In fact, a survey conducted by Drift revealed that 54.8% of businesses reported receiving a greater volume of high-quality leads through the use of conversational tools like chatbots.

    Obtaining Informative Data About Business Performance

    Another advantage of AI chatbots is their ability to collect valuable data about customer interactions and business performance. By analysing customer conversations, businesses can gain insights into common issues, customer preferences, and trends in customer behaviour. This data can then be used to improve FAQs, update product instructions, and enhance overall customer experience.

    Moreover, chatbots can provide valuable feedback on how customers perceive a company’s products or services. By understanding customer sentiment and language used to describe the brand, businesses can tailor their marketing content to resonate with their target audience, further enhancing the customer experience.

    At Microsoft’s Build conference, Starbucks showed how artificial intelligence is helping them better predict what customers may be in the mood for, taking into account factors such as weather, location and user preferences.

    How Starbucks is Using AI to Improve the Customer Experience

    Providing Personalisation

    Personalisation is a key element of delivering an exceptional customer experience. AI chatbots excel in this regard, as they can tailor conversations to match the specific needs and preferences of individual customers. By leveraging customer data and machine learning algorithms, chatbots can suggest relevant products, offer personalised recommendations, and guide customers through their buyer’s journey.

    Through personalisation, chatbots can create a more engaging and customized user experience, making customers feel valued and understood. By delivering relevant and personalised interactions, businesses can foster stronger customer relationships, drive customer loyalty, and ultimately boost business growth.

    Conclusion

    AI chatbot tools have emerged as powerful assets for businesses seeking to enhance the customer experience. These virtual agents provide additional channels for customer support, offer quick responses to queries, reduce wait times, and relieve the pressures on customer service teams. They enable businesses to provide always-on customer service, generate high-quality leads, obtain informative data, and deliver personalised experiences. By leveraging AI chatbots effectively, businesses can drive customer satisfaction, loyalty, and ultimately, business success in today’s competitive market. Embracing the power of AI chatbot tools is a forward-thinking approach that can revolutionize the way businesses engage with their customers and elevate the overall customer experience.


    Krutrim: India’s First AI Unicorn Hits Billion-Dollar Milestone
    OLA co-founder Bhavish Aggarwal’s “Made for India” Krutrim AI, hits a $1 billion valuation with $50 million funding, becoming India’s first unicorn of 2024 in just a month.

    India’s First AI Unicorn- Krutrim


    FAQs

    What are chatbot advantages and disadvantages?

    Chatbots help to minimize errors, however, customer support representatives can make mistakes (human error) in providing appropriate information to the customers. However, the chatbot flow contains pre-written information, intelligent algorithms, and programming, which ensures proper data output.

    Why are businesses using a chatbot to interact with customers?

    Businesses use chatbots to help them provide proactive support and suggestions to customers. By monitoring user activity on their websites, they can use chatbots to proactively engage with customers to answer common questions and help with potential issues on that page.

    How is AI transforming customer service?

    Customer service agents can realistically only handle one customer service call or problem at a time. AI, in its various incarnations, gives customer service departments the ability to do more, thus improving the customer experience.

  • Exploring the World of AI-Powered Productivity Tools

    Ask yourself. Would you mind being more productive? Who doesn’t like productivity? For centuries, and even in our dreams – we, humans have been known to fantasize about enhanced capabilities and superhuman abilities – typically the sci-fi stuff that we wanted for ourselves. And look, here we are! With the advancement of technology, artificial intelligence (AI) has emerged as a game-changer in various industries. AI-powered tools are revolutionizing the way we work, simplifying tasks, and boosting productivity.

    In this article, we shall explore the world of AI-powered tools that can transform the way you work and help you achieve more.

    The Power of AI in Productivity Tools

    AI-Powered Tools for Enhanced Productivity

    Working with AI-Powered Productivity Tools

    The Power of AI in Productivity Tools

    Most Adopted AI Tools by Organizations
    Most Adopted AI Tools by Organizations

    Artificial intelligence has made its way into numerous productivity tools, enhancing their capabilities and efficiency. These tools leverage AI algorithms to automate tasks, analyze data, provide insights, and assist in decision-making processes. With AI, these already superior tools – can now understand natural language, learn from interactions, and adapt to user preferences, making them invaluable assets in today’s digital landscape.

    AI Chatbots: Your Personal Assistant at Your Fingertips

    ChatGPT, an industry-leading AI chatbot powered by OpenAI‘s GPT-3 and GPT-4 models, sets the benchmark for conversational AI. Whether you need to write marketing copy, conduct market research, or draft sales emails, ChatGPT is your go-to tool. Its advanced reasoning and logic capabilities enable it to handle complex programming queries, as well as answer general knowledge-based questions. By integrating ChatGPT with Zapier, you can automate tasks and access its power from within your favorite apps.

    Another noteworthy AI chatbot is Bard, Google’s answer to ChatGPT. Bard is actively being developed to increase accuracy and integration with other Google products such as Search and Workspace. HuggingChat, an open-source alternative to Hugging Face, offers collaborative AI capabilities and contributions from developers worldwide.

    AI Apps for Content Creation: Unleash Your Creativity

    Jasper and Copy.ai - Top AI Apps for Content Creation
    Jasper and Copy.ai – Top AI Apps for Content Creation

    Writer’s block can hinder productivity, but AI-powered content creation tools can help overcome this challenge. Jasper, a powerful AI content creation platform, offers dozens of templates, research capabilities, and even AI-generated images to streamline the content creation process. It integrates seamlessly with other apps through Zapier, allowing you to automate workflows and enhance productivity.

    Pricing Plan of Jasper: They provide three types of pricing plans. The plans listed below are billed annually:

    Plans Creator Teams Business
    Pricing $39/month $99/month Custom

    Copy.ai, on the other hand, acts as a writing co-pilot, providing a list of options generated from your prompts. It excels in tasks that require ideation and iteration, such as copywriting. Anyword takes a step further by breaking down the content generation process into step-by-step modules, helping marketers create compelling content with ease.

    Pricing Plan of Copy.ai:

    Plans Free Pro Team Growth Scale
    Pricing $0 $36/month $186/month $1000/month $3000/month

    Top 10 AI Copywriting Tools
    AI-powered copywriting tools have revolutionized content creation, offering advantages like time-saving, consistency, and insights.


    AI Apps for Text Enhancement: Elevate Your Writing

    Top AI Apps for Text Enhancement
    Top AI Apps for Text Enhancement

    Spell-checking is no longer limited to basic structure and grammar. AI-powered tools like Grammarly, ProWritingAid, and Wordtune excel in detecting complex language, tone, and readability issues. Grammarly, in particular, goes beyond fixing grammatical errors by enhancing the tone, clarity, and engagement of your writing. Its natural language processing system understands writing like a human, providing valuable suggestions and feedback.

    Pricing Plan of Grammarly:

    Plans Free Premium Business
    Pricing $0 $11.8/month $15/month

    Pricing Plan of ProWritingAid:

    Plans Free Premium Lifetime
    Pricing $0 $6.61/month $263.64/month

    Pricing Plan of Wordtune:

    Plans Free Plus Unlimited Business
    Pricing $0 $9.99/month $14.99/month Custom

    AI Apps for Video Generation: Unleash Your Creativity

    AI Tool Descript
    Website descript.com
    Rating 4.5 out of 5
    USP Enhanced Video Editing Capabilities
    Descript - Best AI App for Video Generation
    Descript – Best AI App for Video Generation

    While full-blown AI-generated videos are still evolving, AI-powered video tools offer enhanced video editing capabilities. Descript, a transcription service, and video editor, simplifies the editing process by allowing you to edit text scripts instead of audio and video tracks. This unique approach saves time and streamlines the editing workflow. It can be integrated with other apps like Google Drive, Dropbox, and Slack through Zapier, automating tasks and enhancing collaboration.

    Pricing Plan of Descript:

    Plans Free Creator Pro Enterprise
    Pricing $0 $12/month $24/month Custom

    Transforming Content Creation: Top AI Video Generator Tools of 2023
    Discover the future of video production with our curated list of AI video generator tools. Create stunning videos effortlessly with these cutting-edge technologies


    AI-Powered Competitive Intelligence: Stay Ahead of the Game

    AI Tool Crayon
    Website crayon.com
    Rating 3.8 out of 5
    USP Tracks Competitor Data
    Crayon - Best AI-Powered Competitive Intelligence Tool
    Crayon – Best AI-Powered Competitive Intelligence Tool

    Understanding your competition is crucial for business growth. Crayon, an AI-powered competitive intelligence app, tracks competitor data across various online channels and provides a comprehensive view of their digital footprints. By analyzing market trends and competitor strategies, Crayon empowers marketers to make strategic decisions and stay one step ahead.

    Pricing Plan of Crayon:

    Plans Free Creator Pro Enterprise
    Pricing $0 $12/month $24/month Custom

    AI-Powered Task Management: Streamline Your Workflow

    AI Tool Tara
    Website tara.ai
    Rating 4.9 out of 5
    USP AI-Based Productivity Tool
    Tara - Best AI-Powered Task Management Tool
    Tara – Best AI-Powered Task Management Tool

    Efficient task management is essential for productivity. Tara, an AI-based productivity tool, speeds up the development process, improves project completion speed, and increases accuracy. It streamlines project workflows, enables on-demand deployment of developers, and automates product development. With features like pre-qualifications and automatic identity verification, Tara simplifies complex project management tasks.

    Pricing Plan of Tara:

    Plans Free Premium Co-Pilot
    Pricing $0 $7/month $10/month

    AI Time Tracking: Master Your Productive Hours

    AI Tool Timely
    Website timelyapp.com
    Rating 4.7 out of 5
    USP AI-Powered Time Tracker
    Timely - Best AI Time Tracking Tool
    Timely – Best AI Time Tracking Tool

    Time management plays a vital role in productivity. Timely, an AI-powered time-tracking app analyzes your time usage and provides insights into how you spend it. By tracking your activities across devices and generating accurate timesheets, Timely helps you identify time drains and focus on priorities. It also offers analytics data to monitor project budget expenditures, ensuring efficient resource allocation.

    Pricing Plan of Timely:

    Plans Starter Premium Unlimited
    Pricing $9/month $16/month $22/month

    AI-Powered Design: Unleash Your Creativity

    AI Tool Adobe Spark
    Website express.adobe.com
    Rating 3.5 out of 5
    USP Empowers Non-Designers
    Adobe Spark - Best AI-Powered Design Tool
    Adobe Spark – Best AI-Powered Design Tool

    Design plays a crucial role in creating compelling content and captivating audiences. Adobe Spark, an AI-based design tool, empowers non-designers to create stunning graphics, videos, animations, collages, and flyers effortlessly. With its wide range of colors, fonts, and templates, Adobe Spark simplifies the design process and helps you tell your story effectively. Its AI-generated layouts and recommendations make design creation a breeze.

    Pricing Plan of Adobe Express:

    Plans Free Premium
    Pricing $0 $9.99/month

    Future-Ready Planners: Optimize Your Task Organization

    AI Tool Futureneda
    Website futureneda.com
    Rating 3.8 out of 5
    USP AI-Powered Planner App
    Futureneda - Best AI-Powered Planner Tool
    Futureneda – Best AI-Powered Planner Tool

    Futurenda, an AI-powered planner app, takes task organization to the next level. By manually inputting tasks, deadlines, and estimated completion times, Futurenda automatically organizes and schedules your tasks according to your convenience. Its intuitive interface and workload adjustment features ensure optimal task management and productivity. With AI-powered scheduling, Futurenda helps you make the most of your time and achieve your goals.

    AI-Powered Tools for Enhanced Productivity

    In the world of AI-enhanced productivity, innovative tools offer unique capabilities.

    Perplexity AI: A Unique Search Engine Experience

    AI Tool Perplexity AI
    Website perplexity.ai
    Rating 4.8 out of 5
    USP Unique Search Engine Experience
    Perplexity AI - Top AI-Powered Tool for Enhanced Productivity
    Perplexity AI – Top AI-Powered Tool for Enhanced Productivity

    Perplexity AI offers a unique search engine experience compared to traditional chatbots. While ChatGPT excels in conversational AI, Perplexity AI focuses on providing comprehensive search results and links. It outperforms other chatbots in terms of speed and functionality, making it an excellent choice for those seeking a fast and efficient search experience.

    Plans Perplexity Pro Perplexity Pro
    Pricing $20/month $200/year

    Comparison of Various AI Search Engines

    Notion AI: Your Automation Partner

    AI Tool Notion AI
    Website notion.so
    Rating
    USP Automation Capabilities
    Notion AI - Top AI-Powered Tool for Enhanced Productivity
    Notion AI – Top AI-Powered Tool for Enhanced Productivity

    Notion AI, with its connected workspace, provides extensive options for brainstorming, writing drafts, and editing content on the go. It offers features like note summarization, key point extraction, spell-checking, and grammar correction. Notion AI’s automation capabilities streamline workflows and make content creation more efficient and valuable.

    Plans Free Plus Business Enterprise
    Pricing $0 $8/month $15/month Custom

    ManyChat: Boost Your Marketing Efforts

    AI Tool ManyChat
    Website manychat.com
    Rating 4.6 out of 5
    USP Powerful and Versatile Chatbot Platform
    ManyChat - Top AI-Powered Tool for Enhanced Productivity
    ManyChat – Top AI-Powered Tool for Enhanced Productivity

    ManyChat specializes in helping businesses succeed in their marketing ventures through automation and integrations with popular messaging platforms like Facebook Messenger, Instagram, and WhatsApp. It’s flow builder and pre-existing templates enable marketers to enhance their marketing strategies and engage with their audience effectively.

    Plans Free Pro Premium
    Pricing $0 $15/month Custom

    MidJourney: Unleash Your Creativity with AI Art

    AI Tool MidJourney
    Website midjourney.com
    Rating 4.6 out of 5
    USP Text-to-Image AI Tool
    MidJourney - Top AI-Powered Tool for Enhanced Productivity
    MidJourney – Top AI-Powered Tool for Enhanced Productivity

    MidJourney, a text-to-image AI tool, unlocks your creative potential by transforming text into stunning images. From marketing covers to book covers to social graphics, MidJourney offers a wide range of creative possibilities. With its AI-generated designs, you can create unique visuals without any design skills, making it a valuable tool for content creators and marketers.

    Plans Basic Standard Pro Mega
    Pricing $10/month $30/month $60/month $120/month

    10 Best AI Text-to-image Generator in 2023
    Global AI text generator market is expected to reach $1.40Bn by 2030. It helps to create beautiful images. Here’s a list of the Top 10 Best Text to Image Generators.


    Working with AI-Powered Productivity Tools

    As AI continues to advance, productivity tools powered by AI are becoming indispensable assets in the workplace. These tools enhance efficiency, automate tasks, and provide valuable insights, enabling individuals and businesses to achieve more. By embracing AI-powered productivity tools, you can streamline your workflow, save time, and unlock your full potential in today’s digital world.

    On an optimistic note, AI-powered tools are transforming the way we work and unlocking new levels of productivity. From AI chatbots to content creation apps, and text enhancement tools to video generation platforms, the possibilities are endless. What does the future hold? We don’t know. Does it look scary? Maybe. Is it exciting? Definitely yes. How much? Let the Times answer.

    FAQs

    How can AI tools be used to improve productivity?

    AI has the potential to improve your workflow and streamline your procedures. Use AI technologies to measure your time, organize your work, prioritize your goals, and analyze your performance.

    What are the 4 most used AI tools in 2023?

    Jasper, descript, Surfer SEO, and ChatGPT are the most used AI tools in 2023.

    Why is AI better than automation?

    Automation normally follows predetermined rules and instructions, whereas AI may learn from data and make judgments based on that data. In other words, automation software follows a set of predetermined rules, whereas AI may make predictions and judgments based on facts.

  • Most Popular Live Chat Software for eCommerce

    In order to flourish in your industry, you have to build your communication skills as strong as possible, which will result in generating more leads and constructing effective marketing.

    As is the case, communication is considered the most promising key for directing a business and increasing your customer base. We know person-to-person selling has been a prevalent method of marketing in the olden days.

    But, in some or another way, marketers are propelled to change their strategy to e-commerce in the case of dealing with customers electronically without the need of in-person conversation.

    However, the adoption of online-based life is not well-accepted in some cases, whereby few small-scale businesses still lack in reaching out their products & services electronically. That’s why live chat service software has been introduced to e-commerce, which enables your business and your potential customers to chat in real-time.

    One of the nifty tools to augment your leads will be easily done by using ‘Live chat software in your business by connecting with potential customers.

    Furthermore, developing Live chat services in your e-commerce would benefit timely response to the customer, eliminate language barriers, increase accessibility and conversion, and gain insights into customer behavior. The list of top 19 Live chat software available for an e-commerce website is given below:

    LiveAgent
    LiveChat
    Intercom
    ChatBot
    Sendinblue
    Chaport
    Olark
    ProProfs Chat
    Zendesk
    Zoho Desk
    Tidio
    ChatSupport
    Comm100 Live Chat
    Gorgias
    DelightChat
    Tawk.to
    JivoChat
    FreshChat
    Chatra

    LiveAgent

    Name LiveAgent
    Founded 2011
    Rating 4.9
    Free Trial Period 14 Days
    Pricing Paid plans start from $15/month
    Website www.liveagent.com
    LiveAgent
    LiveAgent 

    LiveAgent is one of the leading cloud-based solutions for live chat and help desk software. LiveAgent allows the one-place integration for live chat, email, and social media handles. The customer can set up email ticketing, live chat along with video chat, and time tracking call center all easily by the use of LiveAgent.

    Key Features

    • Automatic chat translation facility.
    • Call back scheduling with the feature of call recording.
    • Visitor tracking and live chat tracking on Google Analytics.
    • Agent ranking for better control over team and user interface.
    • Multi-channel communication with data import and export facility.

    Pros

    • The software is much simpler to use and implicate irrespective of the team size.
    • Features can be customized and tailored as per the users need.

    Cons

    • Mobile app integration can be improved.

    LiveChat

    Name LiveChat
    Founded 2002
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $20/month
    Website www.livechat.com
    LiveChat
    LiveChat 

    LiveChat is considered the best tool for every ilk of e-businesses from engaging with customers through real-time chatbots. This software is designed for e-commerce stores, where providing customer services through phone calls and email are time-consuming process plus takes a slow responsive effect from both sides.

    That’s why Livechat has been launched in 2002 with an aim to bestow a chatbot platform, live customer support, and help desk platform for e-commerce.. It is integrated with popular CRM software like Hubspot, Mailchimp, and google analytics. This integration serves in filling up the customer’s required details automatically.

    Key Features

    • Allows the facility of targeted messages.
    • Provides better security encryption and data storage.
    • Is made from 200+ integrations for easy workflow.
    • Capture leads and makes buying easy.
    • Automation is included.‌‌

    Pros

    • Provides excellent analytics and reporting setup.
    • Has a very easy and simple-to-use user interface.

    Cons

    • The software can be quite costly for small business owners.

    Top 8 Best HubSpot Alternatives You’re Missing Out On 2021
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    Intercom

    Name Intercom
    Founded 2011
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $74/month
    Website www.intercom.com
    Intercom
    Intercom

    Intercom allows the live chat platform that can help the clients to convert their visitors into customers. It is a specialized platform for offering business chats with over 600 million users on several companies.

    Intercom is a private company founded in 2011 by Karen Peacock. Moreover, it was noticed that over twenty-five thousand companies used Intercom to communicate with their prospects.

    Key Features

    • Automation is included.
    • Chat histories are saved, which creates ease for visitors and agents too.
    • Intercom emails can be used as templates directly.
    • Helps in the later stages of business, since it has other major functions other than Live chat.
    • Proactive support.‌‌

    Pros

    • Intercom allows the easy integration of different apps on its system.
    • Provides easy access for chat customization.

    Cons

    • Has a non-flexible pricing model.

    ChatBot

    Name ChatBot
    Founded 2017
    Rating 4.7
    Free Trial Period 14 Days
    Pricing Paid plans start from $52/month
    Website www.chatbot.com
    ChatBot Home Page
    ChatBot Home Page

    ChatBot comes with an easy installation method. It is easy to personalize and use because of the drag-and-drop feature. ChatBot also comes with ready-to-use templates that are very easy to use.

    Templates make it easy to design a work pattern and highlight focus areas. Templates such as lead generation, e-commerce bot templates, restaurant templates, offline form templates, universal templates, etc. are available for use on ChatBot.

    Key Features

    • Chatbots can be built without the required knowledge of coding.
    • Creates customer user list.
    • Multiple flows at the same time.
    • Chatbot Testing Tools.
    • Customizable chat Widget.‌‌

    Pros

    • Chatbots can easily be integrated with multiple platforms like Amazon, social media sites, Microsoft, etc.
    • Provides good customer service.

    Cons

    • Has a competitive pricing when compared to other software with similar services.

    How AI Chatbot Increases Sales/ Sales Boost by AI Chatbot
    Artificial intelligence chatbots mainly distinguish themselves from other chatbots by their ability to understand the intentions behind the customer’s questions. Chatbots provide the precise information customers are looking for.


    Sendinblue

    Name Sendinblue
    Founded 2007
    Rating 4.5
    Free Trial Period Unlimited
    Pricing Paid plans start from $15/month
    Website www.sendinblue.com
    Sendinblue
    Sendinblue

    Sendinblue software is originally known for its popular email-marketing services but recently another feature of live chat support has been added on its site.

    One can set up a chat box through their account of Sendinblue software and attach it to the required website. Sendinblue serves as both, a live chat solution and a toolkit for a complete marketing package.‌‌

    Key Features

    • Communication through Email, SMS, and inbox.
    • Provides multichannel marketing.
    • Email Marketing.
    • SMS marketing.
    • Marketing Automation.

    Pros

    • The login process is much simple and also doesn’t require any credit card information.
    • It is a versatile platform that is beneficial for all sizes of businesses.

    Cons

    • A number of features provided by Sendinblue are too big. Hence, it might seem complicated during the initial use.

    Chaport

    Name Chaport
    Founded 2014
    Rating 4.7
    Free Trial Period A Free Plan and 14 Days Free Trial on Purchased Plans
    Pricing Paid plans start from $19/month
    Website www.chaport.com
    Chaport
    Chaport 

    Chaport software mainly supports WordPress. They offer free forever plans with unlimited chat history, notifications, registrations, etc. Apart from free plans, they have premium and membership plans.

    This provides an edge and various other features such as typing insights, visitor notes, saved replies that can be forwarded, and auto-invitations.

    In free plans, only five operators can work at a time but with a premium plan, this exceeds. This could be a great platform for small and young websites because of its free plans.

    Key Features

    • Operator Productivity.
    • Captures Visitor’s Information.
    • Provides reports such as basic reports, google analytics, On-demand reports, etc.
    • General features such as chat history, SSL encryption, GDPR compliance, etc.

    Pros

    • Comes with a free plan for users that one can try before purchasing the premium version.
    • It facilitates easy synchronization between multiple devices.

    Cons

    • Chaport is not compatible with chatbots.

    Olark

    Name Olark
    Founded 2008
    Rating 4.3
    Free Trial Period 14 Days
    Pricing Paid plans start from $29/month
    Website www.olark.com
    Olark
    Olark

    Olark has simple, functional live chat features to help with higher sales, more leads, and better services. It helps in applying live chat insights and leveraging customer input to optimize provided products and services.‌‌

    Key Features

    • Organizes customer data.
    • Offline Messages.
    • Customs pre-chat forms.
    • Real-Time Engagement.
    • Reporting.‌‌

    Pros

    • Provides easy access to the client’s approximate locations.
    • It allows the user to create their own path for customization in order to have a quick response.

    Cons

    • A few features are still missing from it as compared to its competitors.

    ProProfs Chat

    Name ProProfs Chat
    Founded 2007
    Rating 4.5
    Free Trial Period 15 Days
    Pricing Paid plans start from $29.99/month
    Website www.proprofschat.com
    ProProfs Chat
    ProProfs Chat

    ProProfs provides a complete personalization of live chat solutions as per the approaching requirements of a brand. It also integrates the live chat solution as per the graphics of the brand and its logo.

    The perk of considering ProProfs Chat is their 24/7 tech support and the availability of ready-made templates which make it easier to use and implement changes.

    Key Features

    • Chat Automation is provided.
    • Design live chat that suits the brand.
    • 100+ Settings and Integrations.
    • Reports and Analytics.‌‌

    Pros

    • ProProfs chat has an interconnected network through which operators can contact other operators when in need.
    • It is compatible with multiple devices like Mac, Windows, iPad, iPhones and Android.

    Cons

    • A few features have glitched in them.

    Zendesk

    Name Zendesk
    Founded 2007
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $49/month
    Website www.zendesk.com
    Zendesk
    Zendesk 

    Zendesk is a cloud-based technical support management system that provides customized capabilities to create online communities, knowledge bases, and customer care portals.

    It offers a wide range of services for large to small-scale businesses, government, media, and many more. Zendesk platform allows easy integration of all customer interactions into a single screen for better understanding.

    Key Features

    • Stays connected on any channel.
    • Manage all your customer conversations from one place.
    • Reach out in real time with proactive engagement.
    • Enable 24/7 support with automation.
    • Adds Customization according to Brand.‌‌

    Pros

    • It is a combination of help desk software and CRM software.
    • Can support a large number of clients.

    Cons

    • For new users, learning Zendesk might take some additional period of time.

    Zoho Desk

    Name Zoho Desk
    Founded 1996
    Rating 4.0
    Free Trial Period 15 Days
    Pricing Paid plans start from $16/month
    Website www.zoho.com
    Zoho Desk
    Zoho Desk

    Zoho Desk enables businesses to inbuilt a live chat widget that pops up as soon as a user opens the webpage. Zoho Desk is highly recommended due to its different features such as receiving customer experience ratings within the chat window along with canned responses. It also enables chat widgets for each of the available brands.

    Key Features

    • Multi-Channel Communication.
    • Third-Party Integrations.
    • Feedback Management, both positive and negative.
    • Performance Metrics along with Proactive chat.‌‌‌

    Pros

    • It is a feature-rich platform.
    • Provides easy integration with Zoho services in order to increase workflow ability.

    Cons

    • Does not have a desktop application to use.

    Tidio

    Name Tidio
    Founded 2013
    Rating 4.0
    Free Trial Period 30 Days
    Pricing Paid plans start from $15.83/month
    Website www.tidio.com
    Tidio
    Tidio 

    Tidio is a live chat software that connects your potential customers in minutes and turns them into leads by solving timely queries and rendering customer services effectively. Tidio is one of the top-most used live chat apps on the Shopify store with the highest ratings.

    Tidio automatically qualifies leads and gathers visitors’ emails and phone numbers regarding the sales team. Yet, Tidio is considered to have limited native integrations, and its analytics are counted as basic.‌‌

    Key Features

    • Measures Users’ time on the page.
    • Has a Sales monitoring dashboard.
    • Gives Welcome message plus information about discounts.
    • Third-party Integration.
    • Automation.‌‌‌

    Pros

    • Allows easy communication between customers and the company in real-time frame with the addition of needed widgets.
    • Has a collection of chatbots for customers to select and customize as per their website.

    Cons

    • It does not allow users to manage their client chats by Whatsapp, Instagram, or Twitter.

    ChatSupport

    Name ChatSupport
    Founded 2018
    Rating 4.3
    Free Trial Period 30 Days
    Pricing Paid plans start from $19/month
    Website www.chatsupport.co
    ChatSupport Home Page
    ChatSupport Home Page

    ChatSupport works by allowing the addition of a chat prompt to the needed website page. The addition of chat prompt on a website is done in a way relevant to the page they are added on.

    Key Features include lead capture, even when offline, to gather essential visitor details. It personalizes the chat widget to match the brand. It also has a feedback survey form prepared for its customers.

    Key Features

    • 24/7 lead capture.
    • Uses a simple way to gather visitors’ information.
    • Live Visitors Queue.
    • The dashboard organizes the overview into leads, visitors, and customers.‌

    Pros

    • Provides one month of free services to the clients.
    • Allows the easy response to multiple visitors at the same time.

    Cons

    • Few of the features can be unlocked only after purchasing paid plans.
    Effects of Live Chat option on Visitors
    Effects of Live Chat option on Visitors

    Comm100 Live Chat

    Name Comm100
    Founded 2009
    Rating 4.2
    Free Trial Period 15 Days
    Pricing Paid plans start from $29/month
    Website www.comm100.com
    Comm100
    Comm100 

    Comm100 was launched in 2009 under the business model of SaaS (Software as a Service). Comm100 promotes businesses to easily communicate with their website visitors on time to avail better customer satisfaction. The features fall into three verticals: web chat window, operator console, and control panel.

    Key Features

    • Online Chat.
    • Web Traffic Monitoring.
    • Auto Chat Invitation Rules.
    • Reports and Analysis.

    Pros

    • The platform is easy to use with an excellent user interface.
    • It is a feature-rich platform.

    Cons

    • The platform somewhere lacks providing customization options for the agent console.

    Gorgias

    Name Gorgias
    Founded 2015
    Rating 4.6
    Free Trial Period 7 Days
    Pricing Paid plans start from $10/month
    Website www.gorgias.com
    Gorgias
    Gorgias

    Gorgias was founded by Alex Plugaru in 2016 with the aim to develop top-notch customer service and building multi-channel helpdesk software. Gorgias is an all-in-one customer service, that renders all kinds of tools that would help in generating leads for e-commerce stores, which enable merchants to manage all their supports and features from one place.

    Key Features

    • Creation of automated response.
    • Faster response.
    • Switch from chats to other channels.
    • Set individual agent.
    • Customize replies.

    Pros

    • Has excellent customer service support.
    • Allows seamless integration with multiple e-commerce platforms like Shopify, BigCommerce, etc.

    Cons

    • The software is more suitable for medium size businesses only.

    DelightChat

    Name DelightChat
    Founded 2020
    Rating 4.4
    Free Trial Period 14 Days
    Pricing Paid plans start from $49/month
    Website www.delightchat.io
    DelightChat
    DelightChat 

    Delight Chat is an Indian-based software, that was launched by Preetam and Sankalp in 2020, with the intent to help out customers through an easy communication system.

    As this idea strike out their mind when they both worked in the e-commerce industry in which both of them couldn’t tackle customers’ problems, and found it difficult to contact and clear out each customer’s problems personally. That’s where they planned to start to build omnichannel customer services for D2C e-commerce businesses.

    Key Features

    • Edit to activate the live chat.
    • Set Live Chat availability for your store.
    • Setup Business hours.
    • Track potential customers on the LiveChat dashboard.

    Pros

    • Has a feature of automation and a self-service widget to help in reducing repetitive queries.
    • Provides the facility of connecting unlimited users with Shopify.

    Cons

    • The platform is easily integrated with Shopify only. Other platforms are not yet made available.

    Tawk.to

    Name Tawk.to
    Founded 2012
    Rating 5
    Free Trial Period Unlimited
    Pricing Free
    Website www.tawk.to
    Tawk.to
    Tawk.to

    Tawk.to is one of the best software that is suitable for all e-commerce, which renders customer service at a free cost. From small-scale to large-scale e-commerce can sign up for free and enjoy various features of Tawk.to.

    Key Features

    • One-minute setup.
    • Chat in real-time setup.
    • Track your chatbot progress.
    • Respond quickly with shortcuts.

    Pros

    • It is a completely free platform with no hidden prices.
    • It allows the users with essential tools to implement the tasks in a better way.

    Cons

    • The platform can be quite tricky for first-time users.

    JivoChat

    Name JivoChat
    Founded 2012
    Rating 4.8
    Free Trial Period 14 Days
    Pricing Paid plans start from $19/month
    Website www.jivochat.com
    JivoChat
    JivoChat

    JivoChat is one of the coolest software that enables live chats with customers. It allows easy communication with users from all over the world via chat, phone calls, email, Facebook, and many more.

    Key Features

    • Get detailed visitor information.
    • Set up automatic triggers.
    • Monitor visitors in real-time.
    • Receive quality of service reviews.
    • Offer offline contact form.

    Pros

    • Enables multi-language support for the client and visitors.
    • Allows easy integration for Chatbots.

    Cons

    • A few features can still be added.

    FreshChat

    Name FreshChat
    Founded 2010
    Rating 4.4
    Free Trial Period 21 Days
    Pricing Paid plans start from $15/month
    Website www.freshworks.com
    FreshChat
    FreshChat

    FreshChat has over fifty thousand users around the world, giving access to all channels including emails, in-app chats, WhatsApp, and iMessage. Freshchat is a modern messaging platform that enables live chat solutions on websites a cost-effective prices.

    Key Features

    • Access all messages in one click.
    • Customer services are provided instantly.
    • Affordable problem solver for all users’ queries.
    • Helps in keeping track of the team’s performances.

    Pros

    • It can be easily used by non-technical people too.
    • Enables the users to take the help of an omnichannel facility.

    Cons

    • Enables integrations with a limited number of users only.

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    Chatra

    Name Chatra
    Founded 2015
    Rating 4.2
    Free Trial Period Unlimited
    Pricing Paid plans start from $21/month
    Website www.chatra.com
    Chatra
    Chatra

    Chatra is a useful, simple-to-use chat engine for websites that enables your consumers to reach you even though you’re not online or partake in live chat with you so you can assist them in making purchases and responding to their inquiries instantly.

    Key Features

    • Conversations history is up-to-date.
    • Group chats.
    • Intelligent chat distribution.
    • Unlimited Chat review.
    • No typos or nameless users’ contact.

    Pros

    • Offers a free plan for an unlimited time period.
    • Enables easy integration with Google Analytics, Slack, etc.

    Cons

    • Does not provide a ticketing system like its competitors.

    Conclusion

    Live chat solutions in e-commerce provide a better user experience and are one of the essential components of e-commerce marketing. Many firms have already taken use of live chat applications to improve their service.

    For the same purpose, many direct-to-use live chat applications are available in the market to take help. The above-given list contains the top 19 live chat applications for e-commerce businesses.

    FAQs

    What is the best live chat software for a website?

    Some of the best live chat software for websites are Tidio, LiveChat, Intercom, LiveAgent, etc.

    Is live chat a CRM?

    CRM is known to store customer data. Live chat works in integration with a CRM in order to have better customer management. Live chat and CRM are two different tools used in coordination.

    What is live chat e-commerce?

    Live chat e-commerce is basically a chat window that appears on the e-commerce site that enables the visitors to have a direct conversation with the brand.

    What is the best chat plugin?

    Some of the best chat plugins are Zendesk, Olark, Pure Chat, Formilla, etc.

  • Landbot: Best No-Code Chat Builders for Businesses

    Have you come across the new user-friendly conversational app, Landbot, which is considered to be the best chatbot for business in order to drive customers. In other words, Landbot is the best tool for a business to have no-coding conversations with customers at every stage of their journey.

    Moreover, Landbot generating leads to the business that ultimately improves Conversion rate by interfacing your landing pages, establishing workflows as well as creating affiliate relationships between Business and Customers without coding.

    Landbot is a natural evolution of chatbot, connecting customers in real-time by deploying conversations on Whatsapp, Web, or messenger, with its ingenious custom design in a single interface.

    Landbot is a for-profit organization, founded in 2015 and launched in 2017, that aids as a navigation tool to customers through building interactive texting. This helps a business to generate leads as well as sales turnover by optimizing Landbot.

    About Landbot
    How Does Landbot Work?
    Landbot Features
    Landbot Pricing
    Advantages of Landbot
    Disadvantages of Landbot
    Landing Pages
    Landbot Review

    About Landbot

    Landbot is an evolution of chatbot, which helps your business to generate leads by building a no-coding solution conversation as it guides the user throughout the customer journey. It decimates the confusion of customers on the question ‘What to do next?’, as Landbot plays as a navigation/chatbot tool.

    Optimizing Landbot on your website will make your targeted customer take Call to Action (CTA), Click-to-call, or instantaneous responses that eventually end up in the sales funnel. Landbot is known for various no-coding formats such as Landing pages, site embed pop-ups, and website widgets.

    How Does Landbot Work?

    Create your Landbot account

    Pre-build your chatbot by launching your product, and deploying templates that entice visitors to come in. Furthermore, captivating leads to your business by navigating them to take action forthwith.

    Create your own Business workflow

    Business exists to accomplish something, so set your goals in an instructive way. For instance, the most innovative and simple way to entice visitors to your website is ‘Build brick templates’ as it shows the whereabouts of your business in a single interface.

    Conversion process builds personality

    Marketing strategy plays a vital role during the conversion part, as visitors get interested only if the other side’s conversation sounds compulsive, so use emojis and Gifs.

    Setting Google Analytics largely helps to track your insights.

    Create a Landing page

    By adding code, your landing page is all set and ready for a conversation to generate leads.


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    Landbot Features

    Being the best chatbot software, Landbot offers a lot of features that are categorized as:

    Basic Features

    • Visual Drag-Drop Interface with No-coding
    • Effortless Media Integration
    • Free Templates
    • Personalize Using Keyword Jump
    • Transfer Customers From Bot to Human
    • Usage of Variables to Categorize User Response
    • CX Optimisation using Multiple Questions
    • Multiple Channels
    • Out-of-the-box Integrations
    • Track Bot Performance

    Advanced Features

    • Individualization Using Conditional Logic
    • Reusable Virtual Bricks
    • Introduce New Variables
    • Formulas to Calculate, Control, and Adjust Data Formats
    • Webhook Feature to Connect Bot to Any Database
    • Dynamic Data Feature that Shows Only Relevant Data
    • Enrich CX using NLP with Dialog Flow Agent

    Design Features

    • Design Customization
    • CSS Edit Option
    • Template Designing
    • Adapt Bot with No-Code Formatting

    Landbot Pricing

    Plan Pricing
    Beginner $39/month
    Professional $80/month

    Advantages of Landbot

    • Highly engaging conversational chatbot that is simple and easy to build without the need to code.
    • It offers complete CSS customization of the chatbot to create a unique experience for users.
    • It covers the full customer journey and offers more leads.
    • It has an attractive interface that is smooth and user-friendly.
    • Apart from Websites, the multiple integration options include WhatsApp, Facebook Messenger, and Slack.

    Disadvantages of Landbot

    • The cost is considered a bit high by many users.
    • Landbot is available only in English.

    Landbot Competitors

    Landbot Competitors
    Landbot Competitors
    • Chatbot
    • ThinkOwl
    • LiveChat
    • Nicereply

    Landing Pages

    There are two types of landing pages on Landbot:

    Static Landing Page

    It is a lead generation landing page that is familiar and well-tested. Lead generation landing pages are pages that collect personal information and establish the first point of contact between businesses and potential customers. It features a copy, form fields, and a call to action.

    Conversational Landing Page

    It is a new kind of lead generation landing page that features a chatbox for conveying the copy, collecting data, and starting a conversation.

    Landbot Review

    Landbot is the best chatbot out there with an intuitive interface, a preview option to test the chatbot in the interface itself, and a great customer support system if you ever get stuck while trying to make a good chatbot.

    Landbot provides the ultimate need of businesses, an ultimate highly engaging chatbot that guides its potential customers in a certain way. Landbot stands out among its competitors because of its Whatsapp integration feature as this isn’t offered by many other chatbot software companies.

    And the fact that a company doesn’t need to spend months coding to create a chatbot is an attractive advantage. The no-code required to create a chatbot offered by Landbot has made chatbot cheap and easy to build. Thus making Landbot the perfect option for chatbots.


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    Conclusion

    If you are a Business concern looking for a chatbot that creates high engagement with your potential customers but also is cheap and makes building a chatbot easy, you should definitely go for Landbot. And the Whatsapp integration feature is undoubtedly a welcoming aspect since Whatsapp is used by almost everyone worldwide and is a favourable form of communication.

    FAQs

    What is Landbot?

    Landbot is a chatbot software for websites. It helps in making websites more engaging through highly interactive chatbots. It is considered to be the most intuitive no-code chatbox builder.

    What are the types of landing pages on Landbot?

    There are two types of landing pages on Landbot: Static landing Page and conversational landing page

    What are the subscription offers of Landbot?

    Landbot offers four main plans and a Whatsapp add-on feature with two main plans.

    • Sandbox: This plan is free.
    • Starter: This plan is offered €30 per month.
    • Professional: The professional plan is offered at €80 per month.
    • Business: The business plan has custom pricing.
    • Whatsapp Add-On for Pro and Business Plans: It is offered at €70 per month.
  • The Rise of Chatbots in the B2B SaaS Industry

    When someone goes to a website to look for information, they have two options. One is to pick up the phone and speak with a customer service representative to get answers to their questions, and the other is to use the online chat facility. The majority of individuals favor the second route since it is quick, simple, and hassle-free.

    But have you ever thought about where this help comes from? That is the person on the other side of the table who has all of the answers to all of the questions and concerns? Well, it’s not a human, but a chatbot, as most of you are probably aware.

    Chatbots are becoming more and more popular every day. They’re a godsend for businesses that offer chat services on their websites. Furthermore, as new AI (artificial intelligence) technologies emerge, chatbots have grown more efficient and advantageous to organizations.

    Bots are proving their mettle once again with the latest features, such as language processing skills, built-in algorithms to assist learning from patterns to enhance their knowledge, and so on.

    What are Chatbots?
    How do Chatbots work?
    The Rise of Chatbots in B2B SaaS Industry
    FAQ

    What are Chatbots?

    Bots are computer programs that execute tasks that would otherwise be performed by people. They collect data and use the information to make the interface more instinctive and intelligent, thanks to artificial intelligence (AI).

    Chatbots are computer programs that simulate human dialogue. They respond to the queries of the users. Every command is met with a positive response.

    Almost major platform, including WhatsApp, Facebook, and others, now has chatbots built in to improve the user experience.

    They might be either utility bots or informational bots. Users can get important information from information bots, while utility bots accept commands and reply.

    How do Chatbots work?

    Natural language processing, or NLP, is the technology used by chatbots. It is a branch of artificial intelligence (AI) and computer science concerned with the interaction between humans and computers.

    Three classification methods are used by chatbots to function.

    Matching patterns

    Bots utilize pattern matching to classify texts and provide appropriate responses for consumers. The pattern’s standard structure is AIML or Artificial Intelligence Markup Language.

    Neural networks (Artificial Intelligence)

    With the help of weighted connections created through multiple iterations during data training, neural networks make it easier to determine output from input. Every sentence is split down into different worlds, and each word is finally used as an input for neural networks.

    Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.

    Algorithm

    Algorithms reduce the size of classifiers and provide more manageable structures. The reductionist approach is the name given to this method. In a nutshell, it boils down to reducing the problem to a simple answer.


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    The Rise of Chatbots in B2B SaaS Industry

    Chatbots have risen to prominence in recent years as a result of their capacity to streamline a variety of marketing procedures. By offering fast solutions to clients’ questions, these clever automated messengers speed up the process of certifying sales leads.

    According to a Harvard Business Review study, organizations that do not respond to leads in five minutes or less risk losing them forever, emphasizing the necessity of giving prompt responses to your clients.

    Chatbots are still a relatively new concept, and their enormous potential is sometimes missed. B2B enterprises account for 58 percent of all websites with a chatbot.

    Given that chatbots were previously utilized significantly more frequently by B2C enterprises, this is a fascinating finding. Because of this rising usage, there are several significant advantages to using a chatbot in your B2B organization. Continue reading to discover more about the causes for the recent development in the chatbot market, as well as how B2B companies are beginning to see the value that chatbots can bring to their online presence.

    The Struggle for Convenience

    Let’s face it, no one wants to sit around for hours on end waiting for a response to a query. As technology advances and clients migrate to more convenient customer assistance options, customer care phone lines are slowly becoming obsolete.

    Chatbots have begun to appear on a variety of social media sites, including Facebook Messenger. Customers will be able to have faster and more seamless customer service encounters as a result of this. They may gently go on social media and get a solution to their question in a matter of seconds.

    These bots are also available 24 hours a day, seven days a week, although most customer support representatives are not. It might be unpleasant for a consumer to wait for a customer support representative to come online and reply after regular business hours, especially if the question is urgent.

    Keeping consumers waiting can result in them leaving their company elsewhere, resulting in a significant loss of revenue. As a result, users and organizations alike have found chatbot availability to be one of the most tempting features.

    Consistency is essential

    Customer service consistency is an aim for almost every B2B company. When two consumers ask the identical question of a customer care professional, they should always get the same answer. This establishes client trust and ensures that customers are never misled.

    When it comes to human customer service representative, you can give them all the same training, but their responses will always be slightly different. That’s understandable; after all, they’re humans, not robots, and it’s human nature to make mistakes now and then. At the end of the day, it’s an ineffective system for businesses to use, which is where chatbots come in.

    Technology is becoming more intelligent

    Eliza - Worlds First Chatbot
    Eliza – Worlds First Chatbot

    In 1966, an MIT professor created the world’s first chatbot. Although this bot could only answer simple questions, it was a significant technological advancement. Over 50 years of research and development have gone into making chatbots the extraordinarily intelligent computers that they are today.

    In many circumstances, it’s difficult to determine whether you’re interacting with a chatbot or a real person, and technical advancements will only make it more difficult. These sophisticated computers are programmed to recognize keywords and respond accordingly.

    These systems have progressed over years of engineering to the point where they can precisely mimic the human brain’s speaking patterns and mental processes. These chats are nearly comparable to those with real customer service personnel due to their human-like language and ability to pick up keywords.

    The Budget-Friendly Alternative

    Every company wants to save money wherever it can, thus cost is a major consideration in the assimilation of chatbots. You should anticipate paying somewhere between $500 and $2500 for your chatbot, depending on its sophistication.

    Chatbots may have a high initial cost, but their ongoing costs are quite low, making them significantly less expensive than hiring an entire staff of customer support professionals.

    Chatbots may cut operational costs by up to 30%, according to Chatbots Magazine, so it’s easy to see why so many B2B companies are making the move.


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    Conclusion

    The advantages that chatbots may give for your B2B company are unrivaled. Chatbots can be a very fantastic tool for you and your business if you are ready to make the initial investment. Chatbots may help enterprises streamline procedures and build long-term relationships with website visitors, thus their popularity is only going to expand.

    FAQ

    Which platform is best for chatbot?

    Lobster by EBI.AI, Chatfuel, MobileMonkey, Aivo, ItsAlive, Imperson, and Pandorabots are some of the top chatbot platforms.

    What are the two types of chatbots available?

    There are two types of chatbots, rule-based and AI chatbots.

    How are chatbots used in business?

    Chatbots improve customer service by being available 24/7 and replying to queries in no time.

  • Haptik – India’s Biggest AI-based Personal Assistance Platform

    Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Haptik.

    There are more than 3 billion people in the world who use messaging or digital voice interfaces on a daily basis. However, less than 1% use these mediums to communicate with businesses and brands. It is only a matter of time for this to change – enterprises will implement the infrastructure to enable these channels.

    Haptik is born out of the belief that conversational AI will have the same paradigm shift, and the company is a global team of 200+ believers waiting to make it happen.

    Haptik – Company Highlights

    Startup Name Haptik
    Parent Company Reliance Industries
    Headquarters Mumbai, Maharashtra, India
    Industry Software, AI-company
    Founded August 2013
    Founders Aakrit Vaish and Swapan Rajdev
    Area Served Worldwide
    Website www.haptik.ai

    Haptik – About and How it Works?
    Haptik – Logo and its Meaning
    Haptik – Founder and History
    Haptik – Mission
    Haptik – Recent News
    Haptik – Team
    Haptik – Partnerships
    Haptik – Business Model
    Haptik – Revenue and Growth
    Haptik – Funding and Investors
    Haptik – Acquisitions
    Haptik – Awards and Recognitions
    Haptik – Competitors
    Haptik – Challenges Faced
    Haptik – Future Plans
    Haptik – FAQs

    Haptik – About and How it Works?

    Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text.

    Haptik also has an automated conversational testing platform that enables real-time improvements to the AI. Haptik AI is a developer of conversational AI platforms intended to automate critical business processes.

    The company’s platform has a live agent tool for a bot to human handover and analytics dashboard to check chat level metrics and insights into what a customer really needs from business, enabling users to chat with experts for any query related to any company, product or service via text messages.


    Haptik – Logo and its Meaning

    The Haptik logo has hand that is very colorful, and the multiple colors serve a purpose – to symbolize how the app could help users with a wide range of tasks. Taken together, the hand and the colors were meant to say “I’m here to help, and I can help with a lot of things”.

    Haptik's company logo
    Haptik’s company logo

    The bright colors, in addition to being pleasing to the eye, were also meant to symbolize positivity and optimism – reflecting our confidence in the ability of the Haptik app to accomplish the many tasks that it would be asked to perform.

    Haptik – Founder and History

    Haptik was founded by Aakrit Vaish and Swapan Rajdev, both University of Illinois engineering alumni in August 2013.

    Founders of Haptik
    Founders of Haptik

    Vaish recalls, “Swapan and I were working in San Francisco when the mobile app industry was taking off. One of the categories of apps that we saw take off significantly was messaging. We noticed people using messaging apps more than any other type of app, and the addiction to the interface was crazy. We figured there is something here to build on, and potentially a platform to support conversations everywhere beyond simply peer to peer chat. That’s when Haptik was born”.

    In March 2014, the company launched its first product, the Haptik app which is a chat-based personal assistant for Android and iOS platforms in India.

    Over time this evolved into full-blown conversational commerce app with over 2 million downloads with 15 million app installs. The company launched Life Insurance chat-bot for HDFC Life and a Baap Bot for Father’s Day.

    Haptik – Mission

    Haptik’s mission statement says, “To build artificial intelligence products that enable the paradigm shift of interaction from clicks to conversations.

    Haptik – Recent News

    Reliance Jio said that it has bought a majority stake in Haptik,  a startup that develops ‘conversational’ platforms and virtual assistants, in a deal worth $100 million overall. The transaction will see Jio will take an 87 percent stake in the company, with the remaining shares left for Haptik’s  founding team and staff. The deal includes 230 crore ($33 million) to buy out existing backers and an investment of 470 crore ($67 million).

    Haptik announced that it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. According to Aakrit Vaish this move is part of Haptik’s broader strategy to both expand its technology expertise and team and business overseas.

    Haptik – Team

    • Aakrit Vaish – Co-Founder & Chief Executive Officer
    • Swapan Rajdev – Co-Founder & CTO
    • Kartik Poddar – Chief Business Officer
    • Prateek Gupte – Director, Product & Engineering
    • Krupal Modi – Head, Machine Learning
    • Aman Srivastava – Machine Learning Scientist
    • Audrey Wu – VP Strategic Partnerships

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    Haptik – Partnerships

    Haptik built the world’s largest WhatsApp chatbot for COVID-19. This was the official helpline for the Government of India which was utilized by over 21 million users across the country. The MyGov Corona Helpdesk was engineered to fight rumors, educate the masses and bring a sense of calm to the pandemic situation. Haptik built the Helpdesk ground-up using official data shared by the Government.

    Kotak Life partnered with Haptik to develop an AI-driven conversational assistant called KAYA which provides 24X7 assistance to consumers.

    The company partnered with Amazon Pay, HDFC Life, Ola Cabs, Uber, Times Internet, Mumbai City FC, Coca-Cola, Ziman, Zomato, BookMyShow, ClearTrip, Goibibo, UrbanClap, Via.com, Dineout, Flipkart, and Kotak Life to run campaigns on Haptik app.

    In March 2018, the company partnered with Amazon Web Services (AWS) to provide Al-enabled conversational solutions to customers in India.

    Haptik has entered into a strategic partnership with Y Combinator-backed Leena AI to provide enterprises for all types of bot solutions.

    Haptik’s repertoire of chatbot customers in India includes Samsung, Future Group, KFC, Dream11, Sharekhan, Edelweiss, Tokio, Club Mahindra and IIFL among others. Haptik has also built assistants for TOI, Samsung, Ziman and Akancha Against Harassment, an online Cyber Safety Initiative.

    Haptik is one of the world’s largest conversational AI platforms. In October 2017, The Times of India app incorporated Haptik’s virtual personal assistant service with Sprite as the exclusive brand partner. Samsung was the second partner who uses Haptik to power its ‘My Assistant’ service that is pre-installed on the Samsung Galaxy S7 and Galaxy S7 Edge in India.

    Haptik built a scalable Support Bot for Dream11 which helped the online handle 8x their volume without a large support staff during IPL 2018.

    Haptik – Business Model

    Haptik has always been in the leading position when it came to the chatbot business. They were one of the very first enterprises to come up with the idea and have a huge advantage of the experience factor when compared to its competitors. They have had lots and lots of experimentations done on the concept and have almost perfected the art.

    One of their biggest strong points is indeed the upper hand in technology. The in-depth knowledge in Machine Learning and NLP has also aided the company to be one step ahead of the competitors. They were one of the very first firms to reap the benefits of the chatbot industry by foreseeing the growing liking of the people to interface and personal assistance.

    They also concentrated on being a B2B(business-to-business) model, which proved more effective for the team. The biggest advantage of Haptik is that they provide customized services to the customers. There is no one model for all kind of a concept that works there. This has also led to the team to stand out from the rest.

    Haptik – Revenue and Growth

    From a rather unsuccessful launch of its beta phase called Batman to becoming the nation’s biggest AI-based personal assistance platform, Haptik has indeed come a very long way. They have over one million downloads in Play Store and are the highest-rated mobile application in India.

    The organization handles over 50 million conversation yearly and has a clean history when it comes to customer churns. This is no ordinary feat and the team has indeed worked very hard to reach where they are today.

    More and more people seek the assistance of chatbots to solve their daily problems and help in easier decision making. The company is now looking forward to expanding there scope across the globe and are absolutely confident that they will be able to see the same magnitude of results they could see in India.

    Mumbai-based conversational AI assistant Haptik has attained 105% of its revenue target in the first quarter of financial year 2020 despite the pandemic and the reduced cash flow from the travel tech sector which suffered huge losses due to the travel restrictions.

    Haptik – Funding and Investors

    Haptik has raised a total of $12.2M in funding over 2 rounds. Their latest funding was raised on Apr 5, 2016 from a Series B round. Haptik is funded by 3 investors. Times Internet and Vivek Kumar are the most recent investors.

    Date Round Amount Lead Investors
    Apr 5, 2016 Series B $11.2M Times Internet
    Sep 16, 2014 Series A $1M Kalaari Capital

    Haptik – Acquisitions

    Haptik has acquired 2 organizations. Their most recent acquisition was Buzzo.ai on Sep 24, 2019.

    Acquiree Name Date Amount About Acquiree
    Buzzo.ai Sep 24, 2019 Buzzo.ai is a customizable Artificial Intelligence software for retail, e-commerce, travel.
    CONVRG Jul 23, 2019 Speakeasy™ by Convrg is AI-powered software that voice-enables your ecommerce website or mobile app, allowing consumers to shop by voice.

    Haptik – Awards and Recognitions

    Haptik won ‘AI for Good Award’ for the year 2018 at the 4th Annual Canadian Fintech and  AI awards. Haptik’s client list includes Fortune 500 names such as Coca-Cola, Samsung, KFC, Tata Group and Mahindra Group, among others.

    The company launched in the year 2013 was awarded for its 24×7 bot which benefits its users in fields of cyber safety and harassment. Haptik developed a bot named Akancha Against Harassment or AHH bot, authorized by Akancha Srivastava, a prominent cyber safety pundit and founder of the Akancha Against Harassment (AAH) vision. The bot enhances and educates people about cyber safety in a captivating and conversational procedure. The technology gives a comprehensive information on the absolute process and more users pursuing help and safety against cyber harassment.

    Haptik – Competitors

    The top  competitors in Haptik’s competitive set are Floatbot, Vernacular, Yellow Messenger, SendBird, Niki, and Askarvi.

    Haptik – Challenges Faced

    Vaish says “Being at the forefront of an industry which is still evolving means that there is no predefined playbook which can be followed to assure results. At Haptik, on an everyday basis, we try out various different experiments some of which succeed while some of them don’t”.

    The company faces challenges on all aspects of engineering starting from scaling, research in machine learning, product and design. They perform research in-house and work closely with academia and other institutes to be able to find the best solutions to advance the chatbot and machine learning space.

    Having said that, it cannot be denied that chatbot space is growing by leaps and bounds, with traditional slow moving businesses automating their procedures and using chatbot to become more efficient. The founders of Haptik believe that with the growth of AI technology, bots will be able to understand regular human speech in both text and voice.

    “Vernacular language support is another interesting field that is currently open to innovation. We can also expect to see chatbots on various other platforms apart from websites and messengers. Chatbots will become more prevalent and be a part of everyday life for everyone who owns a smartphone!”, Vaish added.


    How AI Chatbot Increases Sales/ Sales Boost by AI Chatbot
    Artificial intelligence chatbots mainly distinguish themselves from other chatbots by their ability to understand the intentions behind the customer’s questions. Chatbots provide the precise information customers are looking for.


    Haptik – Future Plans

    Haptik’s team is looking forward to expand further into newer and bigger markets. Haptik has a few clients in the US with IoT, chatbot, and voice assistance market growing extensively in India. A Hansa Cequity Customer Experience Trends Report suggests that the chatbot market will touch $2.3 billion by the end of 2020 from its current $700 million.

    “We invested in Haptik back in 2016 based on the early signs of messaging as a paradigm for user interactions. Over the last year, we have seen tremendous adoption in enterprises adopting it as a platform to communicate with their users, with successful results. We are really bullish on what’s to come from team Haptik in the next few months, and are prepared to back them all the way to making this a large global technology company from India.” said Aakrit, founder of Haptik.

    Haptik – FAQs

    What does Haptik do?

    Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. Haptik develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text.

    Which company owns Haptik?

    The Reliance Industries owns Haptik.

    Who founded Haptik?

    Haptik was founded by Aakrit Vaish and Swapan Rajdev, in August 2013.

    When was Haptik founded?

    Haptik was founded in August 2013.

    Who is the current CEO of Haptik?

    Aakrit Vaish is the current CEO of Haptik.

  • BotStar – Easiest Way to Create Your Own Chatbot

    Imagine a situation where you just kicked off your online business or brand and it is finally blowing up. You have already spent money on hiring staff but are still stretched too thin to deal with your customers.

    Any good business owner knows that a frustrated customer who once leaves, might not come back again. So how do you deal with an ever-growing customer base as well as manage your already overloaded messenger situation?

    Well, I have a solution for your troubles. What you undoubtedly need to streamline your business and user’s experience is BotStar.

    BotStar offers a fully customizable platform to build A.I chatbots
    BotStar offers a fully customizable platform to build A.I chatbots

    In the digital world, technologies come and go but there are a few that are so revolutionary that will stay forever.

    Chatbot technology is one of these rare revolutionary technologies that has taken over the internet. From FB pages to blogs, and e-commerce websites, bots are used everywhere.

    Even if you are a digital marketer or have a team of people to work on your website, you cannot simply expect them to interact with each and every customer and their queries as it consumes too much time and energy.

    But now, imagine having interactive chatbots that do your job for you by turning fans into subscribers, leads into buyers all around the clock whether you are online or at the beach.

    This is what BotStar offers its users, freedom from routinely simple tasks so that you can focus your energy elsewhere.

    So let’s dive in and look at some of BotStar’s features, and pricing plans so you may get a better understanding of the software.

    What is BotStar?
    BotStar – Features and Benefits
    How to use BotStar?
    BotStar – Pricing
    FAQ’s for BotStar’s Integration

    What is BotStar?

    An intuitive full-fledged platform, BotStar is a tool for building chatbots. Potential clients who visit your website often require a lot of details before they are willing to give you their information. They need to understand what you are offering, why they should trust your brand, and finally what they can expect in return for availing your services.

    Generating a steady flow of leads is always the priority for any business but it’s not always easy to do so. It will either cost you a lot of money or time, and sometimes both. But having a dedicated chat bot building platform that lets you code as well as design in a simple process, might just be the thing your business needs.

    Follow the next part of my review to learn more about its features and plans

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    Story of Mark Zuckerberg

    BotStar – Features and Benefits

    Cloud-based – BotStar is accessible and can work from any device whether you’re working on your laptop, tablet, or even your phone. There’s no need to download and install either.

    Easy to use – If you’re not proficient with technology or coding, then you need not stress as it’s precisely why BotStar is so popular. With very little input you can control and customize this software to your needs.

    Powerful visual editor – Unlike other chatbot management tools, BotStar enables you to build unlimited leads without any restrictions. You can edit and design to your heart’s content with an efficient drag-and-drop editor.

    Keyword AI – Your customers don’t even need to type in their full query as BotStar comes with an intuitive AI that automatically matches keywords with a pre-loaded response.

    Pre-designed templates – 50 high quality pre-designed templates for you to choose from. These are also available over different niches, ready to be used.

    Automate E-commerce – Gone are the days where you had to manually customize your galleries and orders. You can simply automate the process with BotStar.

    Mass broadcasts – Blast your customers with new deals and offers at will. Such tactics usually tend to have high open rates.

    Full customizations – Insanely flexible and customizable bots as you can add images, videos and even have time delays in between responses to humanize your chatbots in a natural way.

    ShareChat – Entertaining the regional audience with amazing content!
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    f…

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    How to use BotStar?

    Follow these few simple steps to set-up your chatbot on BotStar:

    • Step 1 – Create a new bot
    • Step 2 – Choose a template for your bot
    • Step 3 – Set up Bot name, Avatar and Language
    • Step 4 – Link your FB page to the bot
    • Step 5 – Customize your messages as you see fit
    • Step 6 – Publish your Chat bot
    • Step 7 – Relax, while your bot does all the work!

    BotStar – Pricing

    BotStar is available for the initial price of $47 which is pretty cheap compared to a chatbot developer who might charge from $40-60/hr. But if you need more options you can check out the options below

    1. BotStar – Deluxe Upgrade ($67)
    This package gives you access to all the features without any restrictions. 20 chatbots and double the number of virtual assistants that you can add to your dashboard.

    • Mass comment to replies with a single click
    • Get better results with 20 chatbots
    • Can be connected to over 1500 apps
    • Save time by connecting directly with your team in the BotStar dashboard

    2. Platinum Upgrade ($67)
    One time purchase and you get the following:

    • 30 chatbots to scale up your business
    • Advanced A.I technology will enhance your conversion rate and increase engagements
    • Unlock multilingual chat bots
    • Fully customizable chatbots with developer tools

    3. Training Bootcamp ($ 97)
    Step by step training course on how you can approach and close business clients. How to use BotStar for local business guides.

    • Section 1 – Promoting BotStar to local businesses
    • Section 2 – Setting up BotStar Chatbot
    • Section 3 – BotStar integration
    • Section 4 – Defining audience in BotStar
    • Section 5 – Creating automated campaigns
    • Section 6 – Generating traffic, leads and sales for any business
    • Section 7 – BotStar marketing
    • Section 8 – BotStar chatbot design best practices

    FAQ’s for BotStar’s Integration

    How can I use the Dialogflow in my chatbot?

    To be able to use the Dialogflow feature inside BotStar, you will need to:

    • Enable Dialogflow in Integration (Bot Builder > Integration)
    • Have at least one Agent inside your Dialogflow account.
    Dialogflow Integration dashboard
    Dialogflow Integration dashboard

    Why can’t I find the new Intent/ Agent which I just have created in my Dialogflow account when setting up the configuration in the Dialogflow block?

    If you can’t find your Intent/ Agent, please reload the BotStar page again or click the “Load new Agents” button in Integrations (Bot Builder > Integration) to reload the data.

    The reason why we need to reload the data is that you may have created the Agents or Intent after integrating Dialogflow with BotStar, so the data haven’t been transferred from Dialogflow to BotStar yet.

    Dialogflow Agent settings
    Dialogflow Agent settings

    I have created a new agent inside Dialogflow, but the result when I test the “Confirmation block” is not like what I expected. The data is wrong. How can I fix that?

    I would like to explain that this situation usually happens when this is the first time you have used the Dialogflow block inside BotStar.

    To fix this problem, please go to your Dialogflow block, then set them up again from the beginning. You can choose to delete that Dialogflow block or you will just need to change to another agent and then change back to the agent you want to set up.

    BotStar – Conclusion

    This simple yet efficient platform is the cutting edge of technology. Now that you have all the important information about BotStar at your fingertips, waste no more time. It is finally time to use a super-smart messaging tool that does all the work so that you don’t have to while still giving everyone the experience they deserve.

    Get BotStar today and give yourself a much needed break !