In just three months, Accenture has secretly reduced its workforce by almost 11,000 workers, and the axe may not be hanging down anytime soon. The mammoth consulting firm is currently undergoing a comprehensive transformation aimed at equipping it for a future in which artificial intelligence—rather than human consultants—will increasingly guide the ship.
The Dublin-based company announced specifics of a reorganisation plan for $865 million (about INR 7,669 crore) a few days ago, alerting analysts that more layoffs will be unavoidable if employees cannot be retrained quickly enough. The company’s management, under the direction of CEO Julie Sweet, has said unequivocally that while reskilling is still the best option, not all workers will be promoted.
Accenture Aims for Financial Gains via Layoffs
Three months prior, Accenture had 7,91,000 employees worldwide; by the end of August, that number had dropped to 7,79,000. The financial reasoning is obvious. In the most recent quarter alone, severance and associated expenses totalled $615 million, and a further $250 million is anticipated for the current quarter. After everything is said and done, the corporation anticipates that the restructuring will result in savings of over $1 billion.
Even though it is still among the biggest professional services companies globally, the gradual reduction in staff is anticipated to last until November 2025. Remarkably, Accenture has not disclosed the exact number of positions directly associated with this reorganisation strategy. Nevertheless, the severance expense shows that the impact is substantial and will spread to its operations across the globe.
Accenture Betting High on AI
Accenture is increasing its investment in artificial intelligence while simultaneously reducing its human personnel. According to the corporation, generative AI initiatives accounted for $5.1 billion of new bookings in the just-concluded fiscal year, up from $3 billion in the previous year. Its willingness to actively alter its staff can be explained by that kind of growth.
The company currently employs 77,000 AI and data workers, which is almost twice as many as it had two years ago, Sweet noted. Accenture views these “reinventors” as the cornerstone of its future. Sweet emphasised that personnel reductions are the backup plan in case upskilling doesn’t work.
The approach is in line with a larger trend in the consulting and IT services industry, which is challenging the traditional paradigm of armies of consultants parachuting into client offices. US federal contracts are declining, corporate clients are reducing their budgets, and Accenture and its competitors cannot ignore the allure of AI-powered efficiencies.
Quick
Shots
•Layoffs are part of a $865 million
reorganisation plan, projected to save over $1 billion in costs.
•Employee count dropped from 791,000
to 779,000, with cuts continuing until November 2025.
•Generative AI initiatives brought in
$5.1 billion in new bookings, up from $3 billion the previous year.
•Company emphasizes upskilling
workers, but layoffs will proceed if retraining fails.
As it prepares for significantly slower growth in fiscal 2026, Accenture is laying off employees, selling off assets, and restructuring some aspects of its company. This highlights the growing burden on the global IT industry despite ongoing investments in cloud and artificial intelligence.
CEO Julie Sweet stated on the company’s September 25 earnings call that the company is letting go of employees on a shortened schedule when retraining is not a practical option for the skills the company requires.
Although she did not reveal how many people were laid off, Accenture’s employment decreased by about 7,000 employees in the fourth quarter of FY25, bringing its total headcount down to about 770,000.
Accenture’s Business Optimisation Programme
The company has started a business optimisation programme that consists of two parts: the divestment of two acquisitions that are no longer in line with its strategic aims and a rapid “talent rotation” that covers severance costs associated with accelerated workforce reductions.
According to CFO Angie Park, Accenture anticipates charging roughly $250 million in Q1 FY26, or $865 million over six months, which will include both asset impairments and severance costs.
She went on to say that these steps will save money, which will be used to support the company’s workforce and operations. The layoffs coincide with slowing growth and declining customer demand. “While there are still areas with high demand for AI, overall growth in our major markets is slowing down,” Sweet stated.
Accenture’s Future Plans
In local currency, Accenture now forecasts FY26 revenue growth of only 2–5%, down from 7% the previous year. A 1–1.5% drag from its U.S. federal business, which has been impacted by disruptions under Elon Musk’s new Department of Government Efficiency (DOGE), which has restructured IT procurement, is not included in the projection.
Accenture stated that it will keep hiring and reskilling in priority areas in spite of the cuts and that staff growth in the US and Europe is still anticipated in FY26. Following the earnings release, investors’ reaction to the Nasdaq-listed company’s lowered growth estimate caused its shares to drop by roughly 2%.
Its layoffs reflect difficulties in the industry as a whole; India’s largest IT company, Tata Consultancy Services, has already let go of over 12,000 workers this year, citing a lack of skills and waning demand.
Quick
Shots
•Company to lay off employees, divest
non-core businesses, and book charges for restructuring.
•Workforce shrinks by 7,000 in Q4
FY25, bringing total headcount to around 770,000.
•Business optimisation plan includes
divesting two acquisitions and accelerating “talent rotation.”
•Accenture expects to book $250
million in Q1 FY26 and $865 million over six months for asset impairments and
severance.
•Revenue growth forecast slashed to
2–5% for FY26, down from 7% last year.
According to sources cited by Reuters, the tech consulting business Accenture has revealed plans to open a new campus in the southern Indian state of Andhra Pradesh. Over time, the company hopes to add some 12,000 new jobs to its Indian workforce. Moreover, over 300,000 of Accenture’s 790,000 employees are based in India, making it the country with the largest workforce in the world.
This comes as US President Donald Trump changed the rules, charging a $100,000 charge for new H-1B visas, which tech businesses use to hire qualified foreign workers.
Accenture Submitted Proposal to the State Government
The state government has received a proposal from Accenture asking for about 10 acres of property in the port city of Visakhapatnam on comparable terms, according to Reuters. The Andhra Pradesh government is eager to welcome Accenture, and while permissions may take some time, the application is likely to be approved, according to a state official.
The report also stated that Accenture’s request is fair and that the plan will be implemented. The amount Accenture intends to invest in building the campus is yet unknown, though.
Accenture Building on TCS and Congnizant Line
The company’s action follows similar deals made by IT firms Tata Consultancy Services and Cognisant, who are utilising a new state policy that offers leased property to big businesses that are dedicated to job creation for just 0.99 rupees ($0.0112) per acre.
Under the new policy, TCS and Cognisant were able to get land leases to open campuses in Visakhapatnam, which might result in the creation of almost 20,000 jobs. According to the article, TCS has set aside a little more than $154 million for its campus, while Cognisant intends to invest $183 million.
The technology corporations are also progressively venturing into smaller Indian locations in order to capitalise on lower land, rent, and wage expenses. In contrast to the previous pattern of workers migrating to big tech hubs, many organisations are finding it easier to hire talent locally in Tier-2 cities in the post-pandemic scenario.
Accenture Training 7 Lakh Employees on AI
According to a Bloomberg article, Accenture Plc is educating its more than 7,000 personnel in agentic artificial intelligence in an effort to satisfy the increasing demand from clients in this area.
“Every new wave of technology has a time when you have to train and retool,” said Julie Sweet, the CEO of Accenture, in an interview with Bloomberg Television. The ability to execute that at scale is Accenture’s primary skill.
Quick
Shots
•Accenture has submitted a proposal
for 10 acres of land to the state government, which is expected to approve
it.
•Over 300,000 of Accenture’s 790,000
employees are already based in India — its largest workforce globally.
•Expansion follows TCS and Cognizant,
who secured leased land under a new state policy promoting job creation.
•TCS and Cognizant plan to invest
$154M and $183M respectively in their Visakhapatnam campuses, creating around
20,000 jobs.
Accenture and Qatar Airways are collaborating to use artificial intelligence (AI) technology to transform the aviation sector. The objectives of this strategic alliance are to improve overall airline group performance, maximise operational efficiency, and elevate the customer experience.
Qatar Airways and Accenture Launch AI Skyways to Transform Aviation
In order to further establish the multiple award-winning airline as a leader in aviation AI and advance technology in the area and beyond, Qatar Airways and Accenture have partnered to create “AI Skyways”.
Key Goals of the AI Partnership
With its data and platform capabilities, value realisation office that will measure and maximise the value of AI efforts, and responsible AI practices, AI Skyways will set the groundwork for delivering value-led AI initiatives throughout the Qatar Airways Group.
These will speed up the adoption of AI solutions for a range of aviation use cases, such as improving predictive maintenance, streamlining flight schedules, and customising customer interactions. This will free up Qatar Airways, which Skytrax named the World’s Best Airline in 2025, to concentrate on providing outstanding travel experiences. In order to maintain development and adaptability and bolster its resilience to shifting market demands, Qatar Airways will also be able to investigate future trends and applications of AI in the aviation sector.
Qatar Airways’ Vision as a Digital-First Airline
This programme is essential to Qatar Airways’ ongoing transformation into a digital-first company, which uses AI and other cutting-edge technology to streamline operations and improve decision-making.
According to Engr. Badr Mohammed Al-Meer, Group Chief Executive Officer of Qatar Airways, the company’s collaboration with Accenture to launch AI Skyways marks a critical turning point in its ascent to prominence in AI-driven aviation. AI Skyways will use AI to rethink a number of Qatar Airways Group functions, including operations and customer service, in order to give customers a smooth and enjoyable journey.
The collaboration will also concentrate on using AI for real-time data analysis in order to enhance operational responsiveness and decision-making skills.
Responsible AI Deployment in Aviation
Qatar Airways is putting forth great effort to create innovative AI-powered solutions that can be applied to other projects in the future. In order to ensure that the technology benefits all parties involved, the airline will implement strict ethical standards, data privacy safeguards, and ongoing monitoring as part of its commitment to responsible AI deployment.
Together, Qatar Airways and Accenture are implementing cutting-edge technologies and creative methods of operation to generate new value for the airline and its passengers, according to Julie Sweet, Chair and Chief Executive Officer of Accenture.
This goal is fuelled in large part by Duo’s AI Skyways alliance, which integrates and scales AI to provide passengers with exceptional travel experiences and increase value for the airline company.
Genpact has informed a media house that the company observes a 9-hour workday, not a 10-hour one as previously suggested, in response to internet criticism of claims of a 10-hour workweek.
However, Genpact refused to provide more information about the policy and did not reply to any further media queries. With effect from June 1, Accenture has formally extended its corporate function (marketing, human resources, and other areas) workday from 8 to 9 hours.
Nonetheless, Accenture’s workweek is limited to 45 hours, in accordance with all state government regulations. While HCL adheres to a regular 9-hour workweek, Infosys expects employees to clock in for 9 hours and 15 minutes every day.
Genpact’s Employees in a Confused State
There is a climate of mistrust and misunderstanding among Genpact’s employees. If formal leadership had announced the longer hours rather than direct management, workers would have felt more comfortable.
After the commotion, many had hoped that the corporation would rethink the decision, but as of right now, it appears that they have no such plans. Additionally, according to reports, Genpact has implemented a mechanism to monitor daily productivity by recording employees’ “active hours”.
When employees perform the required amount of hours each day, they receive points, which can be exchanged for little bonuses. Employees contend that the bonuses are insufficient to make up for the extra effort, particularly in the absence of a salary increase.
Employees’ Mental and Physical Health at Stake
Employees and human resource specialists worry about the possible harm to workers’ productivity and mental health as a result of such a demanding schedule.
Employee well-being will suffer if this trend becomes widespread in the sector. These worries stem from the growing pressure on India’s IT-BPM industry to maximise profits in the face of rapid automation and uncertainties in the global economy.
However, experts caution that long-term employee loyalty and brand reputation may suffer in order to achieve short-term cost savings. Genpact’s leadership’s lack of transparency is currently escalating the unrest.
According to Indian labour laws, the typical workweek is limited to 48 hours, with any extra hours being eligible for overtime pay at double the ordinary rate, said Sanketh Chengappa KG, director and business head – professional staffing, Adecco India, in response to a media question.
Even though these rules aren’t usually strictly enforced for white-collar jobs, the contemporary drive for longer workdays has sparked a renewed discussion about worker rights, mental health, and fair compensation—especially when productivity targets are already being reached.
The Karnataka government recently proposed employment reforms that will increase the number of working hours to ten per day while maintaining the 48-hour weekly restriction.
Santhosh Lad, the Karnataka labour minister, said last year that the IT sector was pressuring the state government to pass legislation allowing software developers to work up to 14 hours a day.
In today’s globalized and competitive business landscape, outsourcing has become a strategic approach for organizations looking to streamline their operations and enhance efficiency. India has emerged as a preferred destination for BPO services, offering a vast pool of skilled professionals, cost-effective solutions, and a favorable business environment.
The business outsourcing Industry is continuing its growth in India, and now this sector has spread its wings in tier 2 and 3 cities. According to Data Bridge Market Research, the business process outsourcing (BPO) market is expected to increase from an initial valuation of $6,077.36 million in 2022 to an ultimate valuation of $12,378.73 million in 2030, with a compound annual growth rate (CAGR) of 9.3 percent from 2023 to 2030. According to Kearney’s Global Services Location Index (GSLI), India continues to serve 56% of the world’s outsourcing demand, solidifying its position as a major center for the industry. Indian BPO companies are known for delivering high-quality outsourcing services across various industries worldwide.
The term BPO (business process outsourcing) refers to delegating one’s back-end processes to another company (vendor). Major corporations and businesses outsource their back-office work to BPO companies to minimize overhead costs and maximize productivity.
Business Process Outsourcing
Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing.
1. Back-Office Outsourcing
Back-office outsourcing services include:
Data entry services
Processing services
Data management
Payment processing
Surveys
2. Front-Office Outsourcing
Front-office outsourcing services include:
Order taking services
Inbound call center services
Customer service support
Outbound telemarketing support
Help desk support
Several BPO companies have captured the market by storm. As a result, there is intense competition among BPO providers to stay at the top. Here we will discuss the top BPO companies in India, specializing in back-office and front-office outsourcing services. From data entry and processing to customer service support and telemarketing, explore the leading vendors revolutionizing the industry. Maximize productivity and minimize costs by partnering with the best BPO providers in India.
Top 15 BPO Companies in India – 2025
Here are listed the best BPO companies in India that provide the best business outsourcing services and employ a huge population of India.
Among the most rapidly expanding IT services brands in the world, TCS has been around since 1968 and was an early leader in the information technology sector. Bank reconciliation, payroll, and accounting were among the first tasks given to this BPO company by several Indian clients, notably those in the Tata group. These days, TCS may advise clients in a wide range of industries, including finance, consumer goods, education, energy, utilities, communications, media, and information services. TCS collected a total revenue of US$30.18 billion in its recent financial year (2024-25). This makes TCS one of the biggest BPO in India.
Aegis has its presence in over 37 locations scattered across 7 countries. It has over 35 delivery centers in India. The company primarily functions out of Mumbai and has a branch in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis offers its services to companies dealing in healthcare, technology, retail, energy, telecom, finance and accounting, human resources, and enterprise applications. Over 40000 employees work for Aegis Ltd, and it falls under the top 5 BPO companies in India as per the current revenue.
Founded in April 2002, Infosys BPM Limited is a wholly owned subsidiary of Infosys Limited. This BPO Company is based in Bangalore and provides a wide range of full-range BPM services, including annotation, analytics, business transformation, customer service, digital interaction, and business process as a service (BPaaS), etc. With a mammoth revenue of $1.5 billion (2024-25), Infosys BPM stands as India’s top 5 BPO business.
After becoming one of the leading BPO providers in India, Wipro BPO was established in 2002 through the acquisition of Spectramind, a pioneer in the field. Three companies—Wipro, TCS, and Infosys—control the Indian IT services market. This BPO Company offers a wide range of services, including automated reporting, business support consulting, process automation, multi-cloud brokerage (with a single view), data management to drive customization, and more. With a current revenue generation of $10.8 billion (2024-25), Wipro BPO is considered one of the top 10 BPO companies in world.
In the year 1999, Rajesh Bhateja established SunTec India. With over 1,500 permanent staff members and 8,530 customers from 50 countries, this BPO company is currently experiencing rapid growth. Consistently ranked as one of India’s top multi-process IT outsourcing businesses, SunTec India is expanding its global footprint. This BPO company provides a wide range of services related to electronic commerce, including website design and development, catalog management, SEO, product image editing, content creation (including writing product descriptions and reviews), store maintenance, order management, and back office support. SunTec India generated a revenue of $10 million in its last financial year (2024-25).
Pramod Bhasin started Genpact in 1997 with only 20 workers. Genpact, a business process outsourcing (BPO) firm with its present headquarters in New York, debuted on the New York Stock Exchange under the symbol G after a successful initial public offering (IPO) in 2007. This BPO Company assists in cloud computing, data analytics, finance, accounting, sustainability, risk and compliance, intelligent automation, artificial intelligence, etc. Genpact, with its current revenue of $4.85 billion (2024-25), is one of the top 10 BPO companies in India.
EXL Service
BPO Name
EXL Service
Website
exlservice.com
Headquarters
New York, NY
Founders
Vikram Talwar, Rohit Kapoor
Founded
1999
Top BPO Companies in India – EXL Service
In 1999, Rohit Kapoor with other founders, members, established EXL Service as a software company. In data-driven industries like insurance, banking and financial services, healthcare, retail, and logistics, EXL is the crucial partner for the most successful enterprises and claims companies. This BPO company has formed partnerships with nine insurance companies in the United States, nine worldwide banks, and six healthcare payers in the United States.
Fusion CX
BPO Name
Fusion CX
Website
fusioncx.com
Headquarters
Ohio, United States
Founders
Pankaj Dhanuka and Kishore Saraogi
Founded
2004
Top BPOs in India – Fusion CX
Fusion CX, which was once known as Fusion BPO Services, has developed into a significant participant in outsourcing and customer experience transformation. Pankaj Dhanuka and Kishore Saraogi established Fusion CX in 2004, and since then, the company has experienced fast expansion under their direction. Customers in a wide range of industries, including healthcare, life sciences, and others, can benefit from the exceptional customer experience transformation solutions and outsourced services offered by Fusion Communications.
Firstsource Solutions Ltd.
BPO Name
Firstsource Solutions Ltd.
Website
firstsource.com
Headquarters
Mumbai
Founders
Vipul Khanna
Founded
2001
Top BPO Companies in India – Firstsource Solutions
Sanjiv Goenka founded Firstsource Solutions in 2001. This BPO company has more than 150 customers around the world, including 18 Fortune 500 companies and 3 FTSE 100 companies. According to Firstsource, they are the go-to organization for business process management and offer transformation solutions that focus on the customer at every stage of the value chain. A wide range of services is provided by Firstsource to clients all over the world. These include consultancy, digital platforms and technology, AI and ML, IT services and solutions, and more. With a net revenue of $944 million, Firstsource is one of the top ten BPO companies in India
Hinduja Global Solutions
BPO Name
Hinduja Global Solutions
Website
Hgs.cx
Headquarters
Bengaluru
Founders
Parmanand Deepchand Hinduja
Founded
1914
Top BPO Companies in India – Hinduja Global Solutions
Bengaluru, India, is the location of the headquarters of Hinduja Global Solutions Limited, which was established in 1973. HGS provides a wide range of customized outsourced solutions, including strategic consultancy, digital transformation, IT systems integration, intelligent process optimization, and more. The company has over 20,000 (as of 2025) employees spread throughout 34 delivery centers located in eight different countries. With a revenue of $623.5 million, this BPO company is expanding its network, making it one of India’s biggest BPO company.
Invensis Inc.
BPO Name
Invensis Inc.
Website
Invensis.net
Headquarters
Bengaluru
Founders
Vara Prasad Rongala and Prasad Rao Kotnani
Founded
2000
Top BPO Companies in India – Invensis Inc.
Invensis Inc. started in 2000 with just 6 employees and grew to over 150 by 2005. It became ISO-certified in 2012 and achieved GDPR compliance by 2022.
Today, Invensis is a global BPO company with offices in the UK, Canada, Australia, and India. With a team of 5,000+ professionals, it serves top clients worldwide, including Fortune 500 companies like Philips, Trend West, 3E, and GRM.
Invensis supports industries such as logistics, healthcare, retail, telecom, education, and automotive. Its services include finance & accounting, eCommerce support, IT and back-office support, analytics, call center operations, insurance claims processing, and order management.
Top BPO Companies in India – WNS Global Services Private Ltd
WNS Global Services Private Ltd. was founded in 1996. It was initially an in-house unit of British Airways and was known as WNS World Network Services. In 2003, the company began offering business management solutions to clients belonging to other industries. Their expertise spans various sectors, including finance and accounting, customer service, research and analytics, technology solutions, and more. WNS Global Services frequently features in the list of the top 10 BPO providers in India and has more than 200 clients from all over the world.
WNS has more than 60,000 employees and has branches in 16 countries, including 30 cities in India. The current revenue of WNS Global Services is $1.314.9 billion.
In 2004, Jacob William established Flatworld Solutions as a professional company. The operational footprint of this BPO company spans the whole world, with key sales and delivery centers located in India, the Philippines, the United States of America, and the United Kingdom. Flatworld Solutions provides a variety of services, including but not limited to: IT Outsourcing Services, Finance and Accounting Services, Mortgage Support Services, Business Process Outsourcing (BPO) for Healthcare, Creative Services, Data Services, Insurance BPO Services, Data Science Services, and more. It operates in the same space as some of the top 10 BPO companies in India.
Accenture
BPO Name
Accenture
Website
accenture.com
Headquarters
Bangalore
Founder
Julie Sweet (CEO, Chair)
Founded
1989
Top BPO Companies in India – Accenture
Accenture is a top global professional services company and was named one of the best places to work in 2020. Headquartered in Bengaluru, it’s one of India’s top 10 IT firms, working with clients in over 120 countries.
Known for its strong focus on technology, cloud, data, and AI, Accenture has seen steady global growth. Its wide industry experience and strong global delivery make it highly efficient and competitive.
TechSpeed Inc
BPO Name
TechSpeed Inc
Website
Techspeed.com
Headquarters
Pune
Founder
Sameer Shimpi
Founded
2002
Top BPO Companies in India – TechSpeed Inc
Techspeed Inc. is a women-owned tech company offering AI-powered BPO and data services. Founded in 2002 in Portland, Oregon, it now has 300–400 employees with offices in the U.S. and India (Pune).
They specialize in data mining, processing, and AI/ML solutions. The company is ISO 27001 certified, HIPAA compliant, and BBB accredited.
Their key services include AI-driven processing, machine learning support, data handling, and chat/service desk support.
India boasts a thriving BPO industry, with the top 10 BPO companies showcasing exceptional services and solutions. WNS Global Services, EXL Service, Wipro BPO, Firstsource Solutions Ltd., Infosys BPO, Aegis Limited, and others lead the pack with their expertise and commitment to delivering outstanding results. These companies offer a wide range of services, including customer support, back-office operations, and technology solutions. Collaborating with these top BPO companies can optimize operations, enhance productivity, and drive business success. With their global presence and innovative approaches, these companies are trusted partners for organizations seeking reliable and efficient BPO services in India.
Frequently Asked Questions
Is BPO good for a Career?
Business process outsourcing (BPO) is one of the fastest-growing sectors. The work environment in the BPO sector is excellent and comes with good wages.
What is BPO full form?
Business Process Outsourcing is the full form of BPO.
How many BPO companies are there in India?
There are 3699 BPO companies in India.
What is the common name of BPO?
Today, business process outsourcing (BPO) is known by many other names. Some popular marketing terms for BPO are sourcing, global outsourcing, right sourcing, right shoring, nearshoring, bestshoring, and offshoring.
Why should I consider outsourcing to a BPO company in India?
Outsourcing to a BPO company in India offers several advantages. India has a large pool of skilled professionals, cost-effective solutions, a favorable business environment, and a strong infrastructure. Indian BPO companies are known for their quality services, innovation, and domain expertise, making them attractive partners for businesses looking to streamline operations and reduce costs.
What is the difference between a BPO and a call center?
A BPO company performs the back-office tasks of any business like customer support or accounting functions, whereas a call center company handles just telephone calls. The process of outsourcing a specific function of any business to a third party is ‘business process outsourcing’.
List the top 10 BPO companies in India?
The top 10 BPO companies in India are:
Genpact
Tata Consultancy Services
WNS Global Services Private Ltd.
EXL Service
Wipro BPO
Firstsource Solutions Ltd.
Infosys BPO
Aditya Birla Minacs Worldwide Ltd.
Aegis Ltd.
Hinduja Global Solutions
Can these BPO companies cater to specific industry needs?
Yes, the top BPO companies in India offer services across various industries, including banking, healthcare, retail, technology, and more. They have the expertise and experience to cater to specific industry needs and provide tailored solutions accordingly.
How can I choose the right BPO company for my business needs?
Choosing the right BPO company depends on your specific requirements and preferences. Consider factors such as industry expertise, service offerings, scalability, pricing, client reviews, and cultural compatibility. Conducting thorough research, requesting proposals, and evaluating their track record can help you make an informed decision.
Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations.
In today’s world, technology has been a significant catalyst for a lot of change that we are experiencing daily. The world is now completely digital. Modern mornings begin with us having a check on our notification tab on our phones, and the day is wrapped up by finishing off all our tasks on our devices followed up by setting the alarm for the next day. The ability to “Work from home” is made feasible by electronic devices and technology, which we were bound to follow as per the covid circumstances, but now is a choice of most working professionals. All of it, at our fingertips, so comfortably, is possible because of technology that keeps updating itself every day.
Accenture is a multinational management consultancy and professional services firm that provides consulting, marketing, technology, digital and operational services. It was founded on September 1, 2009, in Dublin, Ireland, and is a Fortune Global 500 business.
Accenture provides Strategy and Consulting, Technology and Operations services, and Accenture Song, combining unrivaled knowledge and specialized capabilities across more than 40 sectors. These services are all supported by the greatest global network of Advanced Technology and Intelligent Operations centers. Every day, its 721,000 employees fulfill their promises of both human and technological inventiveness, providing services for clients in more than 120 countries. To generate value and shared outstanding customer experiences, employees, shareholders, partnerships, and communities, the organization embraces the power of change.
Production and Services provided by Accenture are as follows:
The IT services sector offers a range of products and services that assist businesses in managing and improving their information and operational operations. Managed services, security services, data management, and cloud computing are all part of the larger IT services business.
In 2022, the market for IT services is anticipated to generate US$1,114.00 billion in revenue.
The IT Outsourcing market category is expected to have a market value of US$395.00 billion in 2022.
By 2027, the market volume is anticipated to reach US$1,570.00 billion, representing an annual growth rate of revenue of 7.10% (CAGR 2022-2027).
In the market for IT services, the average Spend per Employee is anticipated to reach US$322.30 in 2022.
In comparison to other countries, the United States will produce the highest revenue (411.80 billion US dollars in 2022).
Accenture-Founders & Team
Arthur E. Anderson, Clarence DeLany & Steve Wick
In 1989, Arthur E. Andersen, Clarence DeLany, and Steve Wick established Accenture.
Arthur E. Andersen
Arthur Edward Andersen (May 30, 1885 – January 10, 1947) was a Scandinavian-American accountant who founded Arthur Andersen LLP (now Accenture).
Clarence DeLany
Accenture was also co-founded by Clarence DeLany.
Steve Wick
Steve Wick is Accenture’s Founder and CEO of Content Aggregation and Content Analytics Platform (IT Agility).
More team members of Accenture include :
Ammy Anderson – CEO
Alex Pachetti – Chief of Staff to the Chief Executive Officer
Alexis Morel – Chief Executive Officer
Alix Hetteling – ANZ SAP CFO & EV Practice Lead
Amandeep Chhina – Team Lead (Management Consultant Level C)
Amrita Waingankar – Chief Medical Officer
Andrew Vo – Chief Human Resources Officer – Growth Markets
Annette Rippert – Group Chief Executive – Strategy & Consulting
Arlin Pedrick – Chief Security Officer
Arturo Pasarn – Chief Agile Scrum Master
Accenture-Startup Story
The history of the firm spans more than 60 years, starting with its early years as a pioneer in the emerging field of information technology in the 1950s and ending with its current status as a Fortune Global 500 industry leader. Initially, Arthur Anderson’s business and technology division was Accenture. The company is credited for installing the system UNIVAC I computer and printer in 1953, which is said to have been the country’s first usage of a computer for business purposes.\
The Andersen Worldwide Society Cooperative split up Arthur Andersen and Andersen Consulting in 1989. After the arbitration with the International Chamber of Commerce was resolved in august 2000, Andersen Consulting severed all contractual links with AWSC and Arthur Andersen and paid the sum of $1.2 billion to Arthur Andersen. Andersen Consulting changed its name to “Accenture” on January 1, 2001, which is said to imply “Accent on the future.” As the winner of an internal contest, Kim Petersen, a Danish employee from the business’s Oslo, Norway, branch, proposes the name “Accenture.”
Accenture’s initial public offering (IPO) was conducted in July 2001 for $14.20 per share on the NYSE, with Goldman Sachs and Morgan Stanley serving as the primary underwriters. The price of Accenture shares at the day’s end was $15.17; the day’s high was $15.25. Accenture raised over $1.7 billion on the first day of the IPO.
Accenture-Name, Logo, and Tagline
Accent on the future is where the word “Accenture” comes from. Kim Petersen, a Danish worker from the business’ Oslo, Norway, office, won the internal contest and came up with the name “Accenture.”
Accenture’s tagline says, “We make change work for you.”
Accenture-Mission, and Vision
Accenture’s mission statement says, “helping our clients create their future.”
Accenture’s vision statement says, “To become one of the world’s leading companies, bringing innovations to improve the way the world works and lives.”
Accenture-Business Model
Customer Segment – Accenture’s business strategy is mass market, with no distinction made between different types of clients. The business targets all categories of businesses, including mid-sized businesses, major corporations, and governmental entities, with its solutions.
Value Proposition – Accenture provides four main value propositions: brand/status, innovation, personalization, and accessibility. The business fosters accessibility by providing a variety of alternatives. It has up to $2.5 billion invested in new technologies and acquisitions, allowing it to expand its service offerings with a wide range of new capabilities. Through its expertise and focus on certain services, the organization provides personalization.
It offers local execution and market relevance in every country where it has operations, which total over 120. Additionally, it works in more than 40 different industries, and more than 50% of its employees are either connected with a particular market or have industry certifications. This enables it to offer counsel that is very individualized.
The business prioritizes innovation highly. It has an entity for research and development called Accenture Technology Labs that seeks and creates new technologies. Additionally, it runs the Accenture Institute for High Performance, a program aimed at giving clients access to cutting-edge, commercially viable insights and solutions. Due to its success, the business has built a strong brand.
With more than 375,000 people servicing clients in more than 200 locations across 120 countries, it is the largest consulting business in the world in terms of sales. It describes itself as the largest independent provider of technology services and counts Microsoft, HP, Oracle, and SAP among its illustrious clientele.
Accenture’s business plan includes creating and delivering services that help clients solve problems.
Accenture-Revenue Model
Accenture has two sources of revenue :
Outsourcing – Revenues from company functions or client systems that are transitioned or managed through the use of services and resources are known as outsourcing revenue.
Consulting revenues – Profits from services such as management consulting and systems integration.
Accenture-Funding, and Investors
Date
Round
Amount
Lead Investor
Oct 1, 2018
Grant
$6M
Youth Business International
Accenture-Investments
Date
Organization Name
Round
Amount
Dec 16, 2021
HomeAssist.ph
Grant
$11.2K
Feb 2, 2021
InvestCloud
Private Equity Round
–
Nov 2, 2020
SkyHive
Series A
$8M
Sep 24, 2020
Ripjar
Series B
$36.8
Jan 9, 2020
ACCES Employment
Grant
CA$1.1M
Dec 17, 2019
TradeIX
Series B
–
Dec 11, 2019
Digital Asset
Series C
$35M
Oct 30, 2019
Upskill
Venture Round
$7.6M
Mar 26, 2019
Vlocity
Series C
$60M
Feb 28, 2019
P97 Networks
Series B
$5M
Accenture-Acquisitions
Acquiree Name
About Acquiree
Date
Amount
ALBERT
ALBERT offers businesses analytics and consulting services to assist them in their business decision-making.
Nov 15, 2022
–
Blackcomb Consultants
Blackcomb Consultants develops enterprise system & cloud-managed solutions as well as offers production support services to insurance firms.
Oct 4, 2022
–
Inspirage
Inspirage is a company that provides supply chain solutions for businesses.
Sep 6, 2022
–
Carbon Intelligence
Carbon Intelligence provides a strategic roadmap, programs, and services to help organizations move towards a zero-carbon economy.
Sep 1, 2022
–
MacGregor Partners
MacGregor is a supply chain software and consulting firm that leverages technology to ensure our client’s products keep the world in motion.
Strategy & Consulting, Interactive, Technology, and Operations will be the four services into which Accenture will divide its industry-leading capabilities. Instead of using operational groups, the corporation will manage its operations via three geographical markets: North America, Europe, and Growth Markets. Accenture will keep targeting certain industries and grow its international industry programs. Accenture will alter its leadership at the same time and broaden the composition of its Global Management Committee to include more executives from its service and regional markets.
Accenture is undertaking these improvements at a time when its clients are experiencing unheard-of change. Technology and digital are increasingly essential to business success, driving the demand for constant innovation and enterprise-wide change. Due to the dissolving of conventional industrial boundaries caused by digital disruption, cross-industry competence is essential. The convergence of location, industry, and technology is where this disruption and other developments are taking place.
Given these trends, Accenture is becoming more agile in order to offer its clients a distinctive variety of services, from strategy to operations, with a strong emphasis on digital capabilities. Applied intelligence, extensive industry, cross-industry, and functional knowledge are all present in these services. Accenture will also quicken innovation by fusing the local and the global in a seamless manner, utilizing its unrivaled network of more than 100 innovation centers, and collaborating even more closely with its ecosystem partners to develop quick-value solutions. These adjustments will strengthen the company’s position as a top partner for innovation and transformation.
Accenture’s shift to the new strategy during the past six years, including digital, cloud, and security, has shown an unequaled capacity to spot and seize fresh possibilities in the most important, fastest-growing segments of the industry. The goal of these adjustments is to improve the company’s capacity to foresee customer requirements and market shifts.
In the current day and age, most employees find it difficult to balance their work and wellbeing. This is why many companies are providing their employees with incentives and even coming up with unique wellness programs to keep their employees healthy. While wellness programs might not be a new thing, they have grown over the past years as the top MNC companies are coming up with unique programs that can benefit their employees.
According to the Health benefit survey done by the Kaiser Family Foundation in 2020, the average amount that is contributed by covered workers for health insurance in 2020 were $1,243 for single coverage and $5,588 for family coverage. Whereas there are some companies that provide their employees 100% of the health insurance costs, which will help employees save up a lot of money, stay productive and remain loyal to the company.
Despite the incentives, companies are now also coming up with programs to promote health, happiness and productivity by unique program ideas that are engaging, fun and promotes holistic approaches to wellness. Only 44% of the big companies are said to offer their employees incentives to participate or complete such a program. In a survey done by LinkedIn in 2018, 49% of employees prefer health-based incentives and wellness benefits over other perks.
Another study found that these benefits and incentives are responsible for over 75% of career decisions. The main goal of providing incentives and wellness programs to employees is that it will help employees adopt and maintain healthy behaviours. This is the list of companies that provide their employees with amazing health-based incentives and wellness programs.
On 29th August, Nithin Kamath the founder and CEO of Zerodha one of the top financial service companies in India announced that the company will be giving its employees one month of salary as a bonus and a lucky draw of Rs. 10 lakhs for staying fit. This was done because of how the recent work from home culture has had a negative impact on the employee’s mental and physical health during the Covid 1 Pandemic.
Covid 19 has had a major impact on work-life balance, this is why Nithin Kamath of Zerodha stepped up and made efforts to promote a healthy lifestyle. The aim of providing this incentive was to promote a healthy lifestyle and guide the company employees in the right direction. Nithin Kamath went on to Twitter to inform his employees to set a 12-month goal to get healthy and share their progress on the monthly basis.
On our internal forum(@discourse), we asked everyone to set a 12-month get-healthy goal & update the progress every month, to create accountability. To increase participation, we said everyone who reaches the goal will get a 1-month salary as bonus & 1 lucky draw for Rs 10lks 2/3
According to Nithin Kamath “Post the first lockdown, like everywhere, our team at Zerodha as a whole was probably the unhealthiest ever, due to the lack of physical activity, work-life imbalance, bad diet, & more. We thought of a way to nudge the team to get healthy and the results are phenomenal,” he quipped Nithin also added that, “The transformation stories are super inspiring & pushing others to take action as well.”
The tweets of Nithin Kamath went viral and the comment section was filled with netizens who appreciated the initiative. This inspired many on the social media platform and encouraged many other companies to take up innovative initiatives to help their employees stay fit. This proves how health can play a major role in improving the professional performance of employees. And because of this positive feedback, Nithin also went on to make this initiative a permanent affair and named it the ‘get healthy’ program.
Other companies that provide employees health-based incentives
Google
Google is already well known for its workplace wellness, as the company offers various incentives and programs such as on-site healthcare services, access to gyms and fitness centres, classes and community bikes. The healthcare services on the site can include physicians, chiropractors, including physical therapy, massage parlours etc. The Google employees can also take up classes for cooking, coding, guitar among the cool options.
The google campuses are popular as they have nap rooms, ping pong tables, cafes that offer colour-coded healthy meals and snacks. It also has good financial wellness resources such as financial advisors and even financial planning services that help employees in any way. Google has set a new standard with the office experience and health-based incentives that many companies are struggling to compete with.
Employees health benefits and perks
Accenture
Accenture’s is one of those companies that care about both the minds and bodies of their employees. The company offers its employees assistance programs for mental health problems like stress, substance abuse, depression and anxiety. When it comes to physical health Accenture provides its employees support with their choice of the medical sector like dental or vision coverage. The Accenture employees get specials incentives, offers and discounts for gyms and other fitness centres.
Besides that, it also gives its employees access to telemedicine, free second opinion services and programs for weight loss. These programs have an app for tracking fitness, nutrition and provides cash rewards based on its report. Accenture also has telemedicine services where an employee can ask physician’s health-related questions 24/7. Their unique wellness programs help their employees set health goals through their apps and even review rewards for completing those health activities.
Microsoft is known for the world-class benefits such as competitive pay, bonuses and stock awards based on their employee’s performance. The company is also one of the best when it comes to provides health-based incentives and wellness programs. Microsoft offers its employees resources for smoking cessation, weight management and even fitness training. The company provides its employees with over $1,200 annually for wellness-related expenses that can be used for staying fit physically.
This can also be used for gym memberships or even fitness classes and services like meditation programs, massage, weight-loss program fees, caregiver support, financial advising, and debt management. Microsoft offices have free on-site flu shots, mammograms, biometric screenings, and more. The office campuses have fun alternatives such as Zumba classes, running tracks, and courts for basketball, volleyball, baseball, etc. The Microsoft CARES services is an employee assistance program that offers free personal and family counselling and refers you to child cares.
Asana
Asana is a project management software company with headquarters based in San Francisco, California. The company is widely popular for wellness programs as Nap rooms where employees can rest, recharge and de-stress by sleeping and even get paid for it. The company values their employees so much that they provide them with unlimited PTO so they can maintain a healthy work-life balance.
The company also offers its employees incentives for yoga programs as well as free gym memberships. Besides that, the Asana campuses offer their employees three healthy and nutritious meals with ingredients purchased from organic farms. Asana also promotes living an active lifestyle, offers mentor programs and even immunity workshops before flu season.
Netflix has many unique incentives and health benefits for its employees. The company is known to offer its employees over $16,000 every year to cover their medical, dental and vision benefits. If the employee’s don’t use this allowance they get back over $5,000 back at the end of the year. Netflix also provides its employees with unlimited paid time off, providing to tell them how your workload will be handled while you’re away.
The company has a flexible and free mentality when it comes to their health care options as the employees can choose how to allocate the funds to each type of benefit. The Netflix model has two factors which are diverse providers and yearly allowance. They offer 100% coverage for certain preventive care at in-network providers.
Airbnb
Airbnb is also among the top companies that provide good incentives to keep their employees healthy. The company provides insurance to cover the health, dental and vision that can help employees save over $1,243 annually. Airbnb is also known to provide contributions towards dependent care.
Unique benefits of Airbnb are providing its male employees with over ten weeks of paternity leave, while the female employees get long maternity leave for healthy bonding after a birth or adoption. Another benefit of working at Airbnb is that if you like volunteering, then the company will offer you paid volunteering time to do what you love and maintain a healthy work-life balance.
Deloitte
Deloitte also has one of the best healthcare benefits and incentives as it allows its employees a month of unpaid leave for any reason and up to six months of partial paid leave in order to help them pursue their personal opportunities. Besides that, the company also offers a 50% payment for social cryopreservation and up to a maximum lifetime benefit of $20,000.
Another unique incentive that Deloitte is that it offers over $50,000 for adoption and surrogacy expenses. It has other healthcare options to meet the needs of its employees, family and their children of up to 26 years of age. Deloitte offers programs, a 24/7 online health portal and professional help for marital counselling, child care, anxiety, and even for conflicts at the workplace.
Especially in times of the Covid 19 Pandemic, it is important to provide employees with incentives and wellness programs are important as they will boost productivity and result in the reduction in absenteeism. Another advantage of providing employees with incentives and wellness programs is that it will bring about a competitive advantage in hiring good candidates and will help in the company’s retention strategy. This is why companies must start offering their employees health care benefits and incentives.
Frequently Asked Questions
What are the companies that have the best healthcare based incentives?
The companies that have the best healthcare based incentives are Deloitte, Google, Microsoft, Airbnb, Netflix, Asana, and Accenture.
What are the basic healthcare incentives that big companies offer?
The basic healthcare incentives that big companies offer on-site healthcare services, access to gyms and fitness centres, and insurance to cover the health, dental and vision.
What are the top health incentives?
The top health incentives are
offering cash-incentive payments and gift cards.
reimbursing workers for gym memberships.
providing free health coaching.
What are health insurance incentives?
These incentives can include cash payments or discounts on insurance premiums.
With the initiation of the lock-down, we got to hear so many people were getting unemployed. It was because the top companies were restricting the number of employees. Yet, there were people who also worked remotely.
Now, things have already started becoming normal once again. Employers are hiring people with precautions and maintaining safety guidelines. So, if you are thinking that you can apply for a new job you can take also give a thought to this. If you are already searching for it, then here goes the list of top BPO companies in the world. So, let’s know what BPO actually is.
With the initiation of the lock-down, we got to hear so many people were getting unemployed. It was because the top companies were restricting the number of employees. Yet, some people also worked remotely.
Now, things have already started becoming normal once again. Employers are hiring people with precautions and maintaining safety guidelines. So, if you are thinking that you can apply for a new job you can take also give a thought to this. If you are already searching for it, then here goes the list of top BPO companies in the world. So, let’s know what BPO is.
Business Process Outsourcing (BPO) includes utilizing an outsider supplier organization for any business cycle. The business process is supposed to be done in-house. Particularly the ones that are considered “non-essential” business exercises and capacities. So don’t miss the list of top BPO companies in the world.
Three Different Types of Outsourcing Are:
Offshore: Offshore outsourcing is done when you are thinking to outsource in foreign countries such as the USA to China. This implies critical cost-cutting. It is because the compensations in creating nations can be eight times less expensive than in the US.
Nearshore: For nations that are found near the contracting organization. If you are thinking to outsource from the USA to Mexico, then this might be the type.
Onshore: When outsourcing is inside your own country, in a different city or area, then it is Onshore outsourcing. The fundamental incentive here is to reduce expenses. Also, there is an advantage of your workers being local. It also removes any chances for miscommunication. Let us have a look at the top BPO companies in the world.
Accenture is one of the top BPO companies in the world. It provides a wide range of services which includes strategy and counseling, interactive, innovation, and operations with digitalized sources for the services. It has five principal practice genres. The 5 areas include strategy, management, digital, technology, and operation counseling.
Accenture provides services to 94% of companies in the Fortune 100 and 80% of companies on Fortune 500 lists. Some of the big company names are Microsoft, Siemens, Adobe System, etc.
The services provided are:
Business strategy services
Technology consulting
Supply chain services
Blockchain solutions
Healthcare management consulting
2. Genpact
Founded: 1997
Employees: 1,09,600 (2021)
Genpact Website
Genpact is a notable American company that falls under the list of top BPO companies in the world. The association is renowned for its AI and analytics solutions. From center business services to individual tasks, it includes compliance as well as supply chain. Thus, Genpact packs in various services for organizations with different needs. They can include services for banking, hospitality, energy, and manufacturing.
Major clients of Genpact company are Walmart, Philips, GE, HP, etc.
The services that Genpact offers are:
Insurance claims processing.
Customer experience solutions (UI/UX).
Supply chain management.
Real estate claims management.
Credit risk management.
3. Wipro
Founded: 1945
Employees: 2,31,671 (2021)
Wipro Website
Wipro Limited is an India-based multinational organization. It dispenses information technology, counseling, and business measure services. It is settled in Bangalore, Karnataka, India. The organization helps businesses in banking, retail, travel, instruction, and different businesses. That’s what makes it one of the top BPO companies in the world.
Major clients of Wipro company include big firms like Walmart and Phillips, Phillips, Best Buy, and HP.
The major BPO services offered by Wipro are the following:
Digital workspace solutions
Data Analytics
Cloud
Block-chain
Cyber-security
4. Concentrix
Founded: 1983
Employees: 2,50,000+
Concentrix Website
Concentrix, an entirely possessed auxiliary of SYNNEX Corporation, is another top BPO company in the world, based in California. It aims at process optimization, client commitment strategy, technological advancement, and ecosystem performance. Concentrix expects to assist organizations with accomplishing higher Customer Experience levels with its path-breaking services.
Cognizant is an America-based multinational organization. It handles IT services, including technology, innovation, counseling, and operational services. Their remarkable Two-in-a-Box client relationship model provides more closeness to the customers.
It also provides the speed of conveyance, nearby decision-making, and responsiveness. These services have helped Cognizant build deep and fast-developing associations with customers.
Major clients of cognizant BPO are JPMorgan Chase, Wells Fargo, and AXA.
The services that they offer are:
AI
Digital Strategy
Digital Engineering
Enterprise services
Intelligent Process Automation
6. IBM
Founded: 1911
Employee: 3,45,000
IBM Website
IBM is one of the top BPO companies in the world. It is liable for creating and selling computer hardware, middle-ware as well as software. It also facilities and counsel services in places extending from centralized serving computers to nanotechnology. It additionally is a significant research organization. It holds the record for most U.S. licenses produced by a business for 27 consecutive years, as of 2020.
Major clients of IBM BPO include big names like Amazon company, PayPal, HP, and Citibank.
The services that they provide a
HR services
Finance transformation
Block-chain
Customer care
Risk management
7. EXL Service
Founded: 1999
Employee: 37,000+
EXL Services Website
EXL Service is an America-based multinational organization that falls under the top BPO companies in the world. The services by EXL include operation management and analytics. EXL offers banking, budgetary administrations, insurance, utilities, travel, medical care, transportation, and coordination administrations.
Major clients of EXL services include names like American Campus Communities, ADT, Comerica, etc.
Tata consultancy administrations are currently positioned among the top BPO companies in the world. In 2015, TCS has received 64th rank in the Forbes World’s Most Innovative Companies positioning, making it both the most elevated positioned IT service organization and the top Indian organization. It is the world’s biggest IT service provider.
The major clients of Tata Consultancy Service include companies like AstraZeneca, Citi bank, Hitachi, etc.
Introduced in the year 1981, Infosys is an Indian-originated technology-based multinational firm with its headquarters located in Bangalore. Indian-originated technology-based of the second largest technology-based firm in India after Tata consultancy. It is also counted under the Fortune 2000 list.
Infosys was reported to cross the $100 billion in market capitalization and became the fourth Indian company to achieve this mark in the year 2021. Infosys has another subsidiary that started in 2002 to manage the BPO work under the name of Infosys BPM.
Major clients of Infosys BPM include names like ICICI bank, HBSC bank, Daimler Mercedes-Benz, etc.
Some of the BPO services provided by Infosys are:
E2E outsourcing
IT Consulting
Accounting and Finance
Digital interactive services
HR services
10. Teleperformance
Founded: 1978
Employee: 4,20,000
Teleperformance Website
Started in 1978, Teleperformance is an omnichannel company known to provide BPO services to its clients. The firm is headquartered in France with its operational region extended to the network of 88 countries and 170+ markets. In the year 2016, Teleperformance was included in the list of top 50 of Western Europe’s Most trustworthy companies by Forbes.
Teleperformance has also received numerous recognition and awards based on its work culture. Teleperformance was listed in the top 25 under the category of World’s Best Workplaces by Fortune Magazine in October 2021. The services provided by Teleperformance fall under the category of customer acquisition, customer care, technical support, social media, etc.
Major clients of Teleperformance company include Apple incorporation, Amazon.com, Uber, etc.
services provided by Teleperformance are:
Customer Care
HR services
Intelligent automation
Sales and Analytics
Translation
11. Plaxonic Technologies
Founded: 2013
Employees: 500+
Plaxonic Technology Website
Started in 2013, Plaxonic technologies has its headquarters based in Noida with its main mission as invent and innovate. Panasonic technologies services focused on providing BPO services along with Information Technology enabled services. Panasonic technologies has its services spread out across the world through the network of its offices.
Major clients of Plaxonic technologies are HerbalCart, Victory Tractor, WonkCoin, etc.
BPO services provided by Plaxonic technologies are:
Started in 2002, IQ BackOffice is a United state based BPO service-providing company that also works in the sector of financial and accounting services. The company covers the worldwide region by setting up its offices at different locations. Major services of IQ BackOffice fall in the category of finance providing services.
Major clients covered by IQ BackOffice include names like InterDent, Just Answer, Mina Group, etc.
Started in 2011 as a call center outsourcing solution, Octopus is an India-based BPO service-providing company. Octopus Tech allows companies to reinvent themselves for the new age of digitalization. The company works in favor of providing services related to the category of call centers, graphic designing, virtual assistants, and also surveillance support.
Major clients of Octopus Tech include the names of big companies like Amazon, Avant, The trading desk, Goodyear, etc.
Started in the year 2014, Eighteen Forty company is US based worldwide BPO service providing firm with its headquarters located in Kansas. 1840 is a customer-centric company with its specialization area reserved for providing human resource services. It is known to be operational in more than 7 countries that are widespread on four different continents. Irrespective of its operational areas, Eighteen Forty is known to hire people from more than 150 locations.
Major clients served by 1840& company are Groupon, Instacart company, HomeLight, LearnZillion, etc.
BPO services provided by 1840& Company are:
Sales development
Call center
Back-office staffing
Recruitment process outsourcing
Software development
15. Helpware
Founded: 2015
Employee: 538
Helpware Website
Started in 2015, Helpware is a California-based BPO service-providing company with its headquarters placed in Lexington. Helpware is the new age firm that provides outsourcing solutions based on multiple factors. The company works majorly in the field of offering customer support along with the facility of providing back-office support mainly for the SaaS businesses.
Major clients known to work with Helpware are Google, CISCO corporation, Zendesk and Universal Music Group, etc.
BPO services provided by Helpware are:
Automation and optimization of workflow
Omnichannel customer support
Data entry and content moderation
Technical support
Order processing details
16. Invensis
Founded: 2000
Employee: 3500
Invensis Website
Started in 2000, Invensis Technology is an India-based information technology BPO service providing firm with its headquarters located in Bangalore. The company is known to provide its centers across the world through its multiple delivery centers. Invensis is known to provide services majorly in the category of business transformation services.
Major clients of Invensis Technology include KonnecTV, CBS Interactive, Sprint, and Wyndham.
Starting in 2015, Triniter is a high technology-based BPO service providing the company with its headquarters located in Miami. Triniter provides services in the major category of back office support teams and AI technologies. The best part about Triniter is that they are multilingual and support more than 35 languages. Hence it is easy to work with them.
The major clients of Triniter include companies listed under Fortune 500.
BPO services provided by Triniter are:
Back office support
Digital Marketing
Technical support
Medical transcription
Human resource management
18. Automatic Data Processing (ADP)
Founded: 1949
Employee: 60,000+
ADP Website
Started in 1949, ADP is an America-based human resource and software service providing company. ADP has its headquarters located in New Jersey. It is known to provide services mainly in the field of human resources, payroll, and tax benefits. The company is known to extend its service beyond 130 major countries. Countries like India and the Philippines are also included in the list of ADP networks.
Major clients of ADP company are American Campus Communities, ADT, and Comerica.
BPO services provided by ADP are:
Payroll management
Tax services
Administration tools
Human resources
Human capital management
19. NCR Corporation
Founded: 1884
Employee: 38,000
NCR Corporation Website
Started on 1884, NCR corporation also known as National Cash Register is an America-based software providing company that also works in other sectors like consulting, technology, and electric products. The headquarters of NCR corporation is located in Atlanta. NCR is majorly known for its hardware and electronic products that work well for the population. It is also known to provide multiple BPO services dedicated to its clients.
Major clients of NCR corporation are The Cumberland, Coles, ANZ, etc.
Ameridial Website (Ameridial is a part of Fusion Corporation)
Started in 1987, Ameridial is a US-based privately owned firm known for its B2B business model of telemarketing. Its headquarters are located at North Canton. Ameridial is known to provide BPO services to medium and large-size businesses with its prime area of focus on healthcare, retail, automotive dealers, e-commerce, and travel industries. Ameridial works by a network of call centers located in different places.
Major clients of Ameridial are found to be Chola, Snapdeal, IDBI bank, etc.
Initiated in 1977, Sykes Enterprises Incorporation is an Amerca-based multinational company with its headquarters placed in Florida. The company is focused on providing BPO services to its clients. Some of the other services provided by Sykes enterprises company fall under the field of IT consulting, IT enables services, and also some other services like providing technical support and customer services to its clients.
The major clients of Sykes enterprises contain names like IBM, AT&T, Texas Instruments, etc.
BPO services provided by Sykes are:
Risk Management
Multi-channel solutions
Customer retention
Chat support system
Insight Analytics
22. SunTec India
Founded: 1999
Employee: 1159+
SunTec India Website
Founded in 1999, SunTec India is a multichannel company working in the field of the IT sector to provide various outsourcing services to its clients. It is based in India with its headquarters in Delhi. SunTec India is counted in the list of best BPO service-providing firms in India. The services provided by SunTec India also fall under the category of data entry and data management, e-commerce, could-based solutions, etc.
The major clients of SunTec India include names like Bose, Pepsico, Panasonic, Honda, Dentsu, WHO, etc.
BPO services provided by SunTec India are:
Data mining services
Support based services
Digital Marketing
SEO based services
Data entry and data management services
23. MattsenKumar LLC
Founded: 2010
Employee: 1000+
MattsenKumar LLC Website
Started in 2010, MattsenKumar LLC is an India-based BPO service-providing company started by two professionals carrying the experience of more than 40 years in the same field. The headquarters of the MattsenKumar LLC are placed at Woodburn. The services provided by them can fall under the category of providing BPO services along with some professional services like business intelligence and analytics, etc.
Major clients of MattsenKumar LLC include around 75 different firms from across the world.
BPO services provided by MattsenKumar LLC are:
E-commerce outsourcing
Backoffice outsourcing
Call center outsourcing
Data visualization services
Customer experience management
24. Intetics
Founded: 1995
Employee: 649+
Intetics Website
Started in 1995 under the different name “Client Server Programs” later renamed as Intetics in 2003 is an IT-focused company centered in Europe. Its headquarters are placed in Naples, Florida. The company is known to provide services like quality assurance, data processing, and IT support to its client along with BPO services. The area served by them falls under the region of the United States, United Kingdom, and Germany.
Major clients of Intetics include names like TrueAccord, Spreadshirt, nanoscent, etc.
BPO services provided by Intetics are:
Team formation
Field data collection
Data management
Advanced web development system
QA and test automation
25. International Service System (ISS)
Founded: 1901
Employee: 37,000+
International Service System Website
Founded in 1901, International Service System or ISS is a management-based firm centered in Denmark. The headquarters of ISS are placed in Copenhagen. It is known to provide services falling under the category of facility management services. They are known to provide various BPO services to their clients.
BPO services provided by ISS are:
Retaining employees
Deliver IoT services
Delivering a business intelligence system
Property and asset management
Project management
26. Computer Sciences Corporation (CSC)
Founded: 1959
Employee: 1,30,000
CSC Website
Founded in 1959, Computer science Corporation is an America-based firm with its headquarters located in Virginia. The firm is responsible for providing professional services and also IT-based services to its clients. CSC was merged with Hewlett Packard Enterprise Company in 2017 and was renamed DXC Technology.
Some of the major clients of CSC are Saxo Bank, HBF, Greystar real estate partners, etc.
BPO services provided by CSC are:
Domain management and brand protection
Global financial market
Outsourced business license services.
Entity management
Real estate services
27. CGI Group
Founded: 1976
Employee: 88,000
CGI Website
Founded in 1976, CGI Group stands for Consultants to Government and Industries and is also sometimes referred to as CGI Global or CGI Incorporation. It is a Canadian company with its headquarters located in Quebec. The company is known to provide application services, business consulting, BPO services, IT infrastructure services, IT outsourcing services, system integration services, financial services, and many others.
Some of the major clients of CGI Group include names like Bell Canada, Pfizer, ING, TD Bank Financial Group, and Volvo.
BPO services provided by CGI Group are:
Wealth management
Communication service desk
Knowledge management
Developmental services
Human resource management
28. AEGIS
Founded: 1983
Employee: 20,000+
AEGIS Website
Incorporated in 1983, AEGIS is an India-based company with its headquarters situated in Mumbai. The firm is known to provide services revolving around technology enable business outsourcing services. It is also known to provide omnichannel customer experience management and back office technology services to its clients.
Some of the major clients of AEGIS Aerospace & Defense, Consumer Goods, Investment Banking & Global Capital Markets, etc.
BPO services provided by AEGIS are:
Customer engagement
Analytics and Insight
Starteck clouds
Content moderation
Customer service chatbots
29. Diebold Integrated Service
Founded: 1859
Employee: 22,000+
Diebold Integrated Services Website
Founded in 1859, Diebold Integrated Services is a US-based firm which is renamed Diebold Nixdorf in 2016 after acquiring a German firm named Wincor Nixdorf. The firm has its headquarters located at Hudson. The services provided by the firm fall into the category of self-service transaction systems like ATM machines, physical security products, and some other services related to retail, financial, and commercial global markets.
Some of the major clients of Diebold Integrated Services include names like CSOB, etc.
BPO services provided by Diebold Integrated Services are:
Remote monitoring
Maintenance services
Online communication services
Currency management
Transaction processing
30. SODEXO
Founded: 1966
Employee: 3,24,000
SODEXO Website
Started in 1966, SODEXO is a french company with its headquarters located in Paris. The firm is known to provide a wide range of services falling under the category of catering services and facilities management services. It is known to expand its services at various places including hospitals, schools, military bases, prisons, etc.
Some of the major clients of SODEXO include names like ZenMoney, Hero motocorp, Bharat Dynamic Limited, etc.
BPO services provided by SODEXO are:
Facility management
Food service operations
Personal home services
Employee benefit services
IT-based services
Conclusion
Business Processes Outsourcing is a way to take the help of any third-party organization in the accomplishment of some work. It is mainly delivered by companies providing services on various pricing packages. BPO companies are getting much hype after the completion of lockdown.
Many companies are taking up the way of hiring BPO companies to look over their work. Some of the well-known BPO companies have been shared above along with their major clients and their basic BPO services.
FAQs
Who is the largest BPO in the world?
The top 3 largest BPO companies in the world are Accenture, Infosys, and HCL technologies.
Is Accenture a BPO or IT company?
Accenture is a top IT company, but along with that, it is also one of the biggest BPO companies that provide excellent cutting-edge solutions to its clients.
Which country has the highest BPO?
India has considered the number one country for Business Processing Outsourcing followed by China and Malaysia.
What is meant by BPO in simple words?
BPO stands for the term Business Processing Outsourcing. It’s used by any third-party organization to fulfill the work in the business to save time and cost. Services like finance and accounting can be handled by any third-party organization leaving the business with less work to check upon.
