The Pre-Series A Funding Marks Transition from Breakthrough Research to Prototyping, Validates LENR as a Scalable Clean Energy Alternative
HYLENR, a clean energy startup harnessing patented Low Energy Nuclear Reactions (LENR) to develop scalable, carbon-free heat energy systems for industrial heat and power, today announced the successful closure of around $3 million strategic Pre-Series A funding round to accelerate product commercialisation.
The round was led by Valour Capital and Chhattisgarh Investments Limited, early-stage investors focused on deep-tech/energy transition technologies. Individual investors Karthik Sundar Iyer and Anant Sarda also participated. PwC served as the company’s advisor on the transaction, while Samvad Partners was their legal advisor.
The fresh capital injection enables HYLENR to fast-track from pilot to market launch, signalling growing investor confidence in LENR as a viable alternative to fossil fuels amid rising interest in its breakthrough heat energy amplification and scalable commercial systems.
Karan Goshar, Partner at Valour Capital, commented, “HYLENR’s LENR technology is disruptive; it represents a leap forward in redefining how the world approaches industrial heat and energy generation. What excites us most is the scalability and safety profile of their systems, coupled with the perfect mix of technological and entrepreneurial expertise within the team, which positions HYLENR to play a key role in the global energy transition. We are thrilled to back a team delivering transformative technology.”
“We believe LENR has the potential to be the safest and most energy-efficient thermal and electrical generation technology of the future,” said Siddhartha Durairajan, Chairman and Managing Director of HYLENR. Adding, “Our recent lab results show unprecedented energy gain ratios, and this round gives us the momentum to focus on our product roadmap. We have begun early proof-of-concept tests, with several government bodies and large corporations showing interest in our LENR systems. The next phase will focus on scaling manufacturing and expanding globally.”
“This round is a vote of confidence in both our technology and our mission,” expressed Ram Ramaseshan, Co-Founder, Executive Director and CEO of HYLENR. “We have moved beyond proof-of-concept into a phase where LENR can begin to address real-world energy challenges. This funding allows us to accelerate product development and market reach, addressing industry needs for clean, high-yield thermal and electrical energy solutions in the US, Europe, India and Japan markets.”
Pilot projects are already underway with leading government institutions and industrial players, aimed at replacing conventional fossil-based systems with sustainable, next-generation alternatives. The company’s product pipeline includes products ranging from 7.2KW for domestic consumption all the way to 1MW for large-scale industrial applications.
With its next fundraising round of USD 25 Million targeted with strategic investors and with Clean Energy focused funds from the U.S. and Europe, HYLENR aims to build on this momentum and expand its R&D, engineering, and international partnerships. The company is seeking mission-aligned investors who recognize LENR as a foundational pillar of the post-carbon energy era.
The inspiration for LENR technology comes from HYLENR’s Chief Innovation Officer, Padma Shri Dr. Prahlada, renowned as the Missile Man of India for his work on the Akash missile, and Dr. Varaprasad, the company’s Chief Scientific Officer.
About HYLENR Technologies
Founded in 2024 and based in Hyderabad, HYLENR Technologies is at the forefront of next-generation energy innovation. The company’s proprietary LENR-based hybrid heat systems aim to revolutionise thermal energy generation across industries such as manufacturing, oil & gas, district heating, and clean water desalination. Their breakthroughs in LENR are now protected by two patents — one for the product architecture and another for the underlying process innovation.
About Valour Capital
Valour Capitalis a venture capital firm backing breakthrough startups with the potential to create global impact. With a portfolio spanning cleantech, AI, biotech, and infrastructure, Valour is committed to investing in technologies that reimagine industries and reshape the future.
As part of a significant reorganisation, ClearTax has laid off 25% of its workforce, with new hires being among the most affected. Two months after being employed in June, the software developers were let go on August 1st, according to multiple “OpenToWork” and “LaidOff” profiles on LinkedIn.
IIT Graduates Laid Off Within 60 Days
Anoop Singh, a 2025 graduate of IIT Guwahati and one of the laid-off workers, posted something on LinkedIn that he “never thought he would have to.” Singh, a software engineer who started working for the company in June of this year, said that it felt “profoundly unfair”, in part because he was not given a “real chance to prove his long-term value”.
ClearTax’s Official Response to Layoffs
A ClearTax representative responded by stating that the company recently implemented a more extensive strategic organisational restructure that affected approximately 16% of its personnel, including a few early-career individuals.
This was a difficult choice, and ClearTax sincerely appreciates the contributions of all those impacted. Through outreach to industry partners, the corporation also announced that it had extended improved severance payouts, maintained health insurance, and actively provided outplacement support.
The layoffs are described in Clear’s statement as a strategic decision to “reshape teams to enhance agility and future-readiness”, but LinkedIn profiles from impacted employees show sudden departures, some within 60 days of joining the company.
ClearTax’s Growth and Expansion
Originally founded as ClearTax, the company changed its name to Clear in 2021 to better represent its expanded product line, which now includes corporate analytics, financial automation, and compliance solutions.
Serving CFOs and finance teams, Clear has established itself as a growth-stage fintech company with operations in India, the United Arab Emirates, Singapore, France, Belgium, and other international countries.
Concerns About Early-Career Hiring Practices
The layoffs raise concerns about internal recalibrations notwithstanding recent expansion. The scope and suddenness of the layoffs, particularly of campus hires, have sparked conversations about hiring accountability and transparency in the tech industry, even if Clear’s letter to People Matters emphasised that the company is still “financially strong”.
IT Graduates Living with a Nightmare
A wider issue in India’s IT employment market is brought to light by the incident as well: the risk early-career professionals confront in the face of shifting corporate goals.
A lot of the impacted IIT grads are currently looking for new jobs, but many are wary because of the experience. Concerns have been voiced by some in the academic and human resources communities regarding how businesses handle the welfare and expectations of new hires, especially those who are hired through stringent campus placement procedures.
The obligation to engage empathetically and communicate clearly remains crucial when businesses reorganise to accommodate future demands, particularly when young professionals’ careers and confidence are at stake.
Genie 3, a revolutionary development in AI-powered world models, was recently unveiled by Google DeepMind. With just one text prompt, this latest version can instantly produce dynamic, highly complex 3D environments. It will remember where you left off this time.
A major advancement in simulations, agent training, and generative media, Google DeepMind’s Genie 3 can sustain many minutes of continuous interaction and dynamic environmental changes.
What Is Genie 3? Google’s Latest AI Game Environment Generator
The most sophisticated world model developed by Google’s DeepMind so far is called Genie 3. With only a brief text prompt, it can generate entire interactive environments. This version differs from the others in that it allows you to interact constantly for a number of minutes and operates fluidly at 24 frames per second and 720p.
Although none of these AI-generated environments are pre-rendered, users can navigate them much like they would in a video game. Rather, each frame is created dynamically dependent on the user’s actions. In almost every important parameter, Genie 3 surpasses its predecessor, Genie 2.
According to Google DeepMind research, it now allows for continuous, coherent settings for several minutes at a time, as opposed to merely producing static scenes or brief interactive segments.
How Genie 3 Transforms AI Game Development?
The visual memory of Genie 3 is among its most remarkable attributes. Items and markers stay in place if you explore a created world and then go back to a location you ignored. Genie 3 maintains the continuity of your virtual area over an extended period of time, often up to a minute or longer, thanks to this emergent functionality that isn’t explicitly programmed.
Additionally, “promptable world events” are added in Genie 3. Do you wish to alter the weather abruptly? or produce creatures in a woodland? A new text command allows you to change the scene instantly, and the virtual environment changes in real time.
Promptable World Events: Real-Time AI Interactions
Genie 3 has a wide range of abilities. It may create natural environments, such as flowing rivers, shifting sunshine, varying animal behaviour, and fluctuating weather. That’s not all, though. Additionally, the model draws on literature and imagination to provide creative settings and self-expressing animated characters.
Additionally, historical and geographical simulation is a possibility. Would you like to see an old market or a Victorian city? Genie 3 allows you to make objects appear as though they were in different eras and locations without the requirement for any pre-made 3D materials.
With only one line of instructions, you can even instruct the model to alter the weather, add new characters, or cause events like an unexpected storm.
Using Genie 3 for Training AI Agents
According to a paper from DeepMind, these environments allow researchers a great deal of flexibility when they are training AI agents. By placing its SIMA generalist agent in several settings and assigning it duties, such as navigating or gathering objects, based only on what it hears from other people in the world, DeepMind has already begun testing Genie 3.
DeepMind is extremely concerned about ethics, safety, and the potential misuse of these open-ended AI tools. According to a DeepMind report, their Responsible Development & Innovation Team is running the preview in order to gather input before making it available to more people.
As part of a significant restructuring of its audio division, Amazon is closing its Wondery podcast studio and laying off some 110 employees, according to Bloomberg News. In light of industry-wide difficulties, the move represents the tech giant’s strategic shift away from its initial podcasting goals.
As current episodes are redistributed between Amazon’s Audible platform and a new “creator services” team devoted to personality-driven content, such as the well-liked Jason and Travis Kelce podcast, Wondery CEO Jen Sargent will also leave the firm.
Why Amazon Shut Down Wondery?
In an internal document seen by Bloomberg, Steve Boom, vice president of audio, Twitch, and games at Amazon, stated that the podcast industry has changed dramatically in recent years.
The definition of what it means to be a podcast developer has also become more hazy due to the popularity of video. During the podcast boom in 2020, Wondery was acquired by Amazon for about $300 million, enabling it to function independently at first with its own membership app. But when the medium changed, the business found it difficult to successfully compete with sites like YouTube and Spotify.
What’s Next for Amazon’s Podcast Strategy?
Boom clarified in the memo that these adjustments will not only better suit Amazon’s teams as they strive to capitalise on the strategic opportunities that lie ahead, but more importantly, they will guarantee that the company has the proper framework in place to provide creators, customers, and advertisers with the greatest possible experience. The studio’s narrative-driven content, such as the well-liked Dr Death series, will combine with Audible’s operations, and the Wondery+ subscription service will now report to Audible.
Amazon’s Broader AI and Audio Strategy
In order to better take advantage of sponsorship opportunities across Amazon’s wider platform, well-known talent programmes with stars like Dax Shepard will move to the new creative services team.
Amazon Web Services (AWS) has also revealed that Amazon Bedrock and Amazon SageMaker AI will be the first to offer OpenAI’s open-weight models.
This move would make OpenAI’s technology available to millions of AWS users, enabling the company’s clients to develop generative artificial intelligence (AI) applications.
Amazon has stated in a blog post that its platforms will offer OpenAI’s two new open-weight foundation models, gpt-oss-120b and gpt-oss-20b.
Tech Layoffs in 2025: A Continuing Trend
With big companies like Google, Microsoft, and others continuing to reduce their workforces, layoffs in the tech sector are not expected to halt in 2025.
Companies are still cutting employees in an effort to simplify operations, save money, and emphasise automation and artificial intelligence, even though these figures are much lower than the major layoffs that occurred between 2022 and 2023.
Layoffs.fyi, a website that tracks layoffs in the industry, reports that 93 organisations have laid off nearly 23,500 tech workers so far this year, and the number is still growing.
When it comes to managing expenses and bills, especially when one has low funds. This becomes really pressurizing and people start looking for sources to lend money from. In such situations, borrowing from friends and family could be embarrassing and hectic. And depending upon banks could cost major interests. So where should we look?
Well by acknowledging these situations and deals, online money lending apps are developed. These provide the facility to lend money through digital platforms without any further issues.
Multiple companies are providing the facility of offering loads immediately with minimal competitive interest rates and required tenure durations. These companies facilitate the loan very easily and quickly as compared to usual bank loans.
With keeping such progress in mind, India has developed numerous digital lending companies whose finances can manage smoothly. India is evolving to a great extent in the digital sector and financial inclusion. The country has cash for transactions. But with the evolving method of development and modernization, India is shifting toward a cashless economy. To understand its development more prominently, let’s look at the top 10 digital lending platforms in India.
Best Digital Lending Platforms in India – Lendingkart Website
The prominent digital lending platform, Lendingkart was founded in 2014. It works by offering different capital loans and company loans vary from small to medium-sized businesses across India. They are widely famous for providing capital completely through an online platform and require minimum documentation for the procedure to begin.
For young entrepreneurs, managing their finances becomes quite hectic and it deviates them from focusing on their business growth. That’s why Lendingkart has taken the initiative to make capital funding easily available for entrepreneurs so they don’t have to worry about the cash-flow gaps. Lendingkart is a company established in Ahmedabad, Mumbai and Bangalore. But, its services are accessible throughout the whole of India.
2. Pine Labs
Lending Platform
Pine Labs
Loan Amount
From ₹25,000 to ₹5 Lakhs
Loan Tenure
90 Days
Best Digital Lending Platforms in India – Pine Labs Website
Pine Labs is one of the leading fintech companies in India established in 1998 that provides digital lending services. The company is quite famous for its incredible facility of transforming the mobile NFC into a card machine and activating the service of accepting all types of payment digitally which also includes the ‘Tap n Pay’ card as well.
Pine Labs have brought tons of services for the retailers including multi-channel, different payment options, brand offerings, risk assessments, analytics, and many more.
It provides working capital loans for small to medium businesses. Their loan application process is quite simple and you can apply for a business loan through their website or their app myPlutus.
Pine Labs’ services and technologies are widely preferred and used by more than 100,00 merchants all across India and also, many Asian companies. According to the estimations, PineLabs’ cloud-based technology has the power of over 350,000 PoS terminals; that too in more than 3,700 cities.
3. MobiKwik
Lending Platform
Mobikwik
Loan Amount
Upto ₹5,00,000
Loan Tenure
6 to 36 Months
Top Loan Aggregators in India – MobiKwik Website
MobiKwik is a very prominent mobile payment company that works by connecting the consumers together with the merchants and many online sellers. The company is established in Gurgaon, Haryana, India.
Mobikwik is a private company that has more than 550 employees. Since the establishment of this company, the company has raised a total of 118 million USD from over 8 funding rounds.
Mobiwik provides instant personal loans. You can download its app and once the loan is approved it will be credited to your wallet.
₹1 Lakh to ₹15 Lakhs (unsecured) or up to ₹2.5 Crores (secured)
Loan Tenure
6 to 48 Months (unsecured), Up to 84 Months (secured)
One of the biggest lending companies, Shiksha Finance, is an education-based finance firm. Shiksha Finance provides the services of funding parents for school fees by reducing the school drop-out rates. It also offers capital to educational institutions for the development of buildings, properties and working capital.
Shiksha Finance has loans that range from INR 10,000 to INR 50,000 with a return duration of 6 to 10 months. The loans which Shiksha Finance provides can be utilized for educational based purposes such as school fees, tuition, luggage and stationary.
5. MoneyTap
Lending Platform
MoneyTap
Loan Amount
Upto ₹5,00,000
Loan Tenure
36 Months
Best Digital Lending Platforms in India – MoneyTap Website
The Bengaluru based lending company, MoneyTap is known for its huge service of offering credit lines for the consumers as their loans, with the partnership with RBL Bank. MoneyTap is now counted among the leading lending businesses. Recently, the company received the license of NBFC for co-lending space together with their lending partners.
MoneyTap has offered many great features among which, the minimal documentation procedure for a personal loan is the most special one. Moreover, its app version also provides the facilities for tracking down your borrowing records.
6. Paytm
Lending Platform
Paytm
Loan Amount
Upto ₹2,00,000
Loan Tenure
6 to 36 Months
Fintech Lending Companies in India – Paytm Website
The biggest digital lending wallet company Paytm is wildly famous in the minds of Indians. The company is established in Noida, Uttar Pradesh. Paytm has grown to a great extent and now, millions of downloads have been made.
The development the company has received is breathtaking. It employs more than 9000 people and has a revenue of a total of $118 million. Paytm is highly specialised in online shopping as well.
Best Digital Lending Platforms in India – PolicyBazaar
The company is counted among the top leading online insurance companies, PolicyBazaar was established in the year 2008 and headquartered in Gurgaon, Haryana, India.
It is online life insurance as well as a general insurance aggregator company. PolicyBazaar is very popular among Indians for its incredible services and holdings. It employs over 2500 people and has an annual revenue of $21 million (as estimated in 2017-18).
The current CEO of PolicyBazaar is Yashish Dahiya who is also one of the founders of this company. It has raised around US$ 346 million through 7 funding rounds.
8. Capital Float
Lending Platform
Capital Float
Loan Amount
₹50,00,000
Loan Tenure
Upto 36 Months
Best Digital Lending Platforms in India – Capital Float Website
Capital Float is one of the leading lending companies in India. It is acquired by CapFloat Financial Services. Capital Float is popular for its amazing service of specialised financial loans and business credits.
Capital Float has a partnership with some prominent companies such as Shopclues, Paytm and Uber. The company lends the potential borrower through its system of proprietary loans. Capital Float is now targeting established store owners and small merchants.
9. Faircent
Details
Information
Loan Amount
₹5,00,000
Loan Tenure
6 to 36 Months
Best Digital Lending Platforms in India – Faircent Website
The largest and first Indian peer-to-peer digital lending platform, Faircent is known to be absolutely amazing. It is officially registered by the RBI. It provides a safe marketplace for people to loan money to a borrower. Faircent facilitates the credit to organizations and individuals who are interested in lending money.
Faircent provides the absolutely convenient procedure of lending the required money to those who need it, at reasonable interest rates.
10. KreditBee
Lending Platform
KreditBee
Loan Amount
₹5,00,000
Loan Tenure
6 to 36 Months
Lending Service Providers in India – KreditBee
KreditBee is a Bangalore-based fintech that offers quick personal loans up to INR 2,00,000 for working professionals. Using easy online KYC, the loan process is fast and simple. KreditBee is one of the top lending companies in India.
Backed by trusted investors like ICICI Bank and supported by banks like AU Small Finance, KreditBee serves over 5 million customers.
The process is mostly paperless, sign up on the app, and within 15 minutes, approved loans are transferred instantly to your bank account.
In India, there are many fintech companies that are providing the service of digitally lending money very easily with the minimal documentation procedure. Today, many apps have been developed by these companies to make the transaction of money absolutely susceptible. And for those who require a personal loan or business loan, can easily get one. That’s why we listed these top digital lending companies in India.
FAQs
What are some of the top digital lending companies in India?
Lendingkart, Pinelabs, Mobiwik, Policybazaar, and Paytm are some of the top digital lending companies in India.
How does a lending company work?
Lending companies provide loans to an entity, which is then expected to repay its debt.
How many fintech companies are there in India?
There are around 2,000 fintech companies in India.
In the age of digital communication, where the power of connection lies at our fingertips, SMS marketing has emerged as a potent tool for businesses to engage with their audience on a personal level. As the demand for effective mobile communication strategies intensifies, the realm of SMS marketing tools has blossomed with innovation. From automating campaigns to tracking results, these tools have revolutionized the way brands reach out to their customers.
Welcome to our comprehensive blog on the “Top SMS Marketing Tools” In this digital age where every character matters, we explore the tools that empower businesses to harness the potential of SMS marketing. From automating campaigns to personalizing interactions, these tools offer an array of features to enhance your outreach strategy.
This blog will navigate you through the best SMS marketing tools available. Join us as we uncover the technology behind impactful messaging and discover how these tools can elevate your marketing endeavors.
Attentive is a mobile marketing platform that specializes in SMS marketing and personalized messaging. It enables businesses to engage with their customers through targeted and personalized text message campaigns. By using customer data and behavior insights, Attentive helps businesses create and deliver relevant and timely messages to their audience. This platform is particularly effective for e-commerce, retail, and other industries looking to enhance customer engagement and drive sales through mobile messaging strategies.
Features of Attentive
With the Attentive SMS marketing tool, users can easily create and send messages in just a few steps. The tool facilitates templates and automation features to help launch SMS campaigns.
Users can use mobile keyword opt-in to build an SMS list. Customers can text a keyword to a dedicated number to subscribe to their SMS list.
With the segmentation feature, Attentive lets users categorize their SMS subscribers based on specific tags or attributes.
With the Attentive AI feature, users can access robust automation capabilities for creating automated SMS workflows triggered by particular events.
Attentive – Conversational SMS Marketing Platform
Attentive Pros
Attentive Cons
The platform is easy to use and effective for SMS marketing campaigns.
Needs stronger integration with third-party platforms like Klaviyo, Mailchimp, etc.
Attentive offers impressive customer service.
Limited customer segmentation available.
Offers premium features with a user-friendly interface.
Difficult for users to make edits to SMS campaigns.
Attentive University series provides valuable learning from industry influencers.
Limited analytics restrict full customization and targeting.
TextMagic offers a comprehensive business text messaging solution, facilitating the bulk sending of notifications, alerts, reminders, confirmations, and SMS marketing campaigns. It empowers companies to schedule and dispatch SMS messages in bulk as required. The tool also provides a convenient categorization and list system for sorting contacts, enabling effective customer segmentation. Additionally, TextMagic enhances contact list growth through user-friendly subscribe forms that capture website visitor details.
The platform accommodates messages of up to 918 characters, surpassing the standard 160-character limit. It further offers the option to attach Word or PDF files and images to messages. The automation of incoming SMS processing is facilitated by customizable rules and auto-replies, with the seamless addition of new subscribers to the contact list.
Features of TextMagic
Send Text Online features enable users to send a text online to their staff and customers and import contacts, and manage lists through the TextMagic account.
Zapier SMS Integrations feature can connect TextMagic with third-party applications to automate businesses.
The platform’s Email to SMS feature allows users to send texts from an email by converting an email into a text message and delivering it.
The Schedule Text Messages feature can schedule important SMS reminders, campaigns, alerts, and notifications online.
TextMagic Pros
TextMagic Cons
The billing structure of TextMagic comes with an auto balance.
Sometimes, uploading contacts by pasting leads to incorrect name entries.
User-friendly interface, easy to use and navigate.
The platform offers poor customer service.
Allows converting emails into text messages and sending as SMS.
Contact management functionality can be simplified.
Users can easily and quickly import contact lists.
Multichannel SMS Marketing & Text Messaging Automation
Trumpia – top sms marketing platform
Trumpia is a multi-channel marketing automation platform that enables businesses to engage with their customers through various communication channels, including SMS, MMS, email, voice, and social media. It offers a comprehensive suite of tools for creating and managing targeted marketing campaigns, sending personalized messages, and automating customer interactions. With features like mobile keywords, automated workflows, and detailed analytics, Trumpia helps businesses enhance their customer engagement and drive results through effective and integrated communication strategies. It caters to industries such as retail, hospitality, healthcare, and more, providing a unified platform for reaching and connecting with customers across different channels.
Features of Trumpia
With the Mobile Keywords feature, users’ subscribers can text to opt-in for their messages, and Trumpia automatically captures and stores their phone numbers in the users’ database.
Online Sign-up Pages is another feature that lets contacts opt into a user’s messaging program by filling out an online form.
The Trumpia Import Contact feature makes it easy to add subscribers’ contact information into its system enabling users to use it with its texting software features.
The platform’s Data Capture feature allows users to text questions to their subscribers and automatically capture their responses in the database.
QR Codes feature facilitates unique barcodes, making it easier for subscribers to opt in by scanning them with their phones.
Trumpia Pros
Trumpia Cons
The platform is simple and easy to use for even beginners.
Lacks the feature to send opt-ins directly to the user’s email address.
Many small businesses find Trumpia cost-effective.
API functionality is not easy to set up with CRM.
Easy to pull text opt-ins and opt-outs from the platform.
Can be expensive for large organizations sending many texts per month.
Seamlessly blends multiple channels to reach customers.
Occasional outages and no alerts for failed monthly payment processing.
Trumpia Pricing
Plan
Yearly Price
Monthly Price
Core
$94/month
$118/month
Advance
$159/month
$199/month
SlickText
Website
www.slicktext.com
Rating
4.9 out of 5
Free Trial
Available
Platforms Supported
Web, Android, iPhone/iPad
Best For
Collecting phone numbers and advanced marketing
SlickText – Text Marketing Tools
SlickText is a user-friendly SMS marketing platform that provides businesses with tools to create and manage effective SMS marketing campaigns. It offers an intuitive interface that allows users to easily navigate and utilize the platform without requiring assistance from sales representatives. SlickText includes essential features such as text-in keywords, campaign management, autoresponders, and more.
Prominent organizations such as ESPN and FedEx have adopted SlickText for their SMS marketing needs, underscoring its reliability and effectiveness. Overall, SlickText serves as a practical solution for businesses seeking to leverage SMS marketing for customer engagement and communication.
Features of SlickText
Subscriber List Building feature provides users access to various subscriber list-building options, including keywords, opt-in links, web forms, marketing flyers, etc.
With the Segmentation feature, businesses can send highly targeted, relevant text messages to segmented customers.
Users can effortlessly create messages in SlickText by creating unlimited custom fields, promo codes, and coupons.
Campaign Building feature provides users access to several types of campaigns, including custom campaigns, surveys, drip campaigns, and promotions.
With the platform’s Two-Way Conversations feature, businesses can have one-on-one engagement with their subscribers.
SlickText Pros
SlickText Cons
The platform’s web forms are highly effective in capturing subscribers’ information.
It’s one of the most expensive SMS marketing tools.
Offers unlimited custom fields for better segmentation and personalization.
Not as specialized for e-commerce businesses compared to other SMS marketing solutions.
SlickText’s analytics provide detailed reports for every campaign and automation.
Limited native integrations apart from Zapier.
Users can schedule texts to be sent at their preferred times.
Poor customer support, including issues with canceling accounts.
Message Launch is a comprehensive SMS marketing tool that empowers businesses to create and execute effective mobile marketing campaigns. It provides a wide range of features, including automation, personalization, and audience segmentation, to help businesses engage with their customers through targeted text messaging. Among its dynamic SMS capabilities are keywords, reminders, and mass texting, streamlining marketing efforts.
Message Launch enables users to design and send messages, set up automated responses, and track campaign performance. It caters to various industries and businesses of different sizes, offering a user-friendly platform to enhance customer communication and drive results through SMS marketing strategies.
Features of Message Launch
Appointment Reminder Text allows users to automatically send highly targeted and relevant messages to their customers to remind them of an appointment or event.
The auto Response feature of Message Launch sends an automated text message response when a customer texts in the user’s keyword.
The platform’s Click-Through Tracking feature allows users to embed links into their messages and track whether a subscriber clicked it.
With Text Message Drip Campaign, users can access a collection of time-based triggers and actions to initiate a text message to be sent automatically.
The Mass Texting feature enables users to send a targeted message to many people.
Message Launch Pros
Message Launch Cons
Message Launch is an affordable SMS marketing solution.
Message Launch can improve its customer service.
The platform allows businesses to send and receive texts and emails.
Many beginners find it relatively difficult to understand the platform’s functionalities.
Businesses can send laser-targeted messages to cater to subscribers’ interests.
The platform lacks powerful integrations with third-party applications.
Users can quickly build their contact database and automatically capture more information.
Message Launch Pricing
Plan
Yearly Price
Monthly Price
Mercury
$8.99/month
$9.99/month
Venus
$17.99/month
$19.99/month
Neptne
$44.99/month
$49.99/month
Jupitor
$89.99/month
$99.99/month
Large Plans
Custom Pricing
Custom Pricing
Omnisend
Website
www.omnisend.com
Rating
4.7 out of 5
Free Trial
Available
Platforms Supported
Web
Best For
Automated email and SMS marketing campaigns
Omnisend – best sms marketing platform
While Omnisend is primarily known for its email marketing and automation capabilities, it also extends its services to text message marketing.
It offers a comprehensive set of tools to create, automate, and optimize marketing campaigns across various channels, including email and SMS. Omnisend enables businesses to segment their audience, personalize messages, and send targeted campaigns to improve customer engagement and drive sales.
With features like automation workflows, product recommendations, and abandoned cart recovery, Omnisend aims to enhance the effectiveness of e-commerce marketing efforts. It provides a unified platform for businesses to create a seamless customer experience and maximize their marketing impact in the e-commerce realm. Omnisend is one of the best free SMS marketing software.
Features of Omnisend
Omnisend’s Automation Library has pre-built workflows for each step of businesses’ customer journey, and its drag & drop workflow editing makes sequencing easy to adjust and visualize.
Segmentation features use contact data to personalize user messages, improve targeting, and increase conversions.
Popups and Forms feature enables users to capture their visitors’ contact details with customizable, TCPA & GDPR compliant forms.
With the Reporting feature, users can view their aggregate sales, performance metrics, and detailed, automated reports.
Omnisend Pros
Omnisend Cons
The platform provides a campaign booster to help businesses improve open and click rates.
Only the Enterprise plan offers unlimited users and email options.
Omnisend is a perfect tool for gathering post-sale customer feedback.
It can be initially tricky to set up Omnisend.
Businesses can reduce manual tasks by using pre-built marketing automation workflows.
The platform can offer more sample templates and campaigns.
Omnisend facilitates integrated SMS automation.
Sometimes, the product picker might not work when using the tool.
Email, web push, SMS and Facebook chatbots on one platform
SendPulse
SendPulse is a comprehensive marketing automation platform that enables businesses to engage with their audience through various communication channels. It offers tools for email marketing, SMS marketing, web push notifications, and more. With SendPulse, businesses can create and manage integrated marketing campaigns that combine different communication channels to reach their target audience effectively. The platform also provides features like automation, personalization, and analytics to optimize campaign performance. Whether you’re focused on email campaigns, SMS notifications, or web push messages, SendPulse offers a unified solution to enhance customer engagement and drive results across multiple channels.
Features of SendPulse
Sender name features help businesses improve brand awareness by sending SMS campaigns comprising a sender name.
With the Personalized SMS feature, users can add the recipient’s name and other information to each SMS and customize them.
Users can evaluate the results of their SMS campaigns by analyzing the statistics on opening and delivering each message they send out.
API Integration feature allows users to use the platform’s API to integrate SMS messaging with their website, software, or CRM system.
With SMS Autoresponders, businesses can reach customers at multiple touchpoints while implementing a multichannel marketing strategy.
SendPulse Pros
SendPulse Cons
SendPulse enables users to deliver messages in any language to more than 1,000 mobile operators worldwide.
The platform’s drag-and-drop editor lacks some functionalities.
Users find SendPulse super easy to use.
SendPulse offers fewer pre-loaded templates.
The SMS marketing application offers fast and excellent customer support.
Initially, the platform can take a lot of time to approve emails.
SendPulse is a budget-friendly SMS marketing solution.
SendPulse’s API functionality is very complicated.
SendPulse Pricing
Plan
Yearly Price
Monthly Price
Free
Up to 500 subscribers
Up to 500 subscribers
Standard
$6.40/month
$8/month
Pro
$7.68/month
$9.60/month
Enterprise
$10.75/month
$13.44/month
JookSMS
Website
www.jooksms.com
Rating
4.8 out of 5
Free Trial
Available
Platforms Supported
Web
Best For
Bulk messaging and contact management
JookSMS – Best SMS Campaign Tool
JookSMS is a user-friendly SMS marketing tool that empowers businesses to easily manage and execute their SMS marketing campaigns. It offers features like bulk messaging and contact management, allowing businesses to efficiently communicate with their audience. JookSMS aims to simplify the process of reaching customers through text messages, making it a practical solution for businesses looking to engage their audience through SMS marketing strategies.
Numerous businesses employ JookSMS as their preferred SMS text messaging platform, driving business growth through effective communication strategies.
Features of JookSMS
API Integrations feature allows users to integrate JookSMS with their websites or applications.
The platform’s Shortlink feature helps users keep track of their SMS campaign conversions.
The Widgets feature allows users to use the platform’s white label widget on their websites to let visitors sign up for their SMS list.
JookSMS’ Triggers feature allows users to receive an email when they get an SMS from their VIP client. It can also send an auto-reply to the customers.
The Mass Texting feature allows users to send a customized text to many people.
JookSMS Pros
JookSMS Cons
The platform doesn’t allow spam; users can expect their SMS to be received on their contact phone.
Minor bugs tend to pop up from time to time when using JookSMS.
JookSMS offers one-on-one assistance in setting up users when they are having difficulties.
The platform facilitates limited integrations.
The platform offers a 30-day free trial to its users.
It might not be compatible with large enterprises’ SMS campaigns.
Businesses can kick start their marketing campaign with SMS marketing by availing discounted rates on bulk SMS.
JookSMS Pricing
Plan
Yearly Price
Monthly Price
Prepaid
Starting From $0.026 Per SMS
Starting From $0.026 Per SMS
Basic
$275 ($0.024 Per SMS)
$25 ($0.024 Per SMS)
Gold
$550 ($0.022 Per SMS)
$50 ($0.022 Per SMS)
EZ Texting
Website
www.eztexting.com
Rating
4.6 out of 5
Free Trial
Available
Platforms Supported
Web, Mobile
Best For
Text alerts, MMS marketing, and CRM integrations
EZ Texting is popular for its simple interface and strong SMS marketing features. It helps businesses create and manage successful campaigns with tools like mass texting, MMS, keyword campaigns, and detailed analytics.
Key Features
Bulk SMS and MMS messaging
Keyword-based campaigns for audience engagement
Contact segmentation and list management
Scheduled messaging and reminders
Integration with CRM and other marketing tools
EZ Texting Pros
EZ Texting Cons
Easy to use with various effective SMS marketing tools
Costs can increase significantly with higher volume usage
Supports keyword campaigns and CRM integrations
Limited advanced automation compared to some competitors
Offers customizable templates for quick campaign setup
International messaging options are restricted in certain plans
Provides strong analytics and reporting for performance tracking
Some features require higher-tier plans to access fully
Pricing
Plan
Yearly Price
Monthly Price
Value
$240 ($20/month)
$24/month
Essentials
$480 ($40/month)
$49/month
Premium
$720 ($60/month)
$79/month
Custom
Custom Pricing (Contact Sales)
Custom Pricing (Contact Sales)
Birdeye
Website
www.birdeye.com
Rating
4.7 out of 5
Free Trial
Available
Platforms Supported
Web, Mobile
Best For
SMS campaigns, customer reviews, and engagement management
Birdeye is an all-in-one platform that helps businesses improve customer engagement and reputation management through SMS. It offers a unified inbox to manage conversations, pre-made templates for mass messaging, and two-way texting to increase customer loyalty.
Key Features
Collect customer feedback
Sentiment analysis for better insights
Custom reports and dashboards
Contact management
3,000+ integrations
Mobile app support
Birdeye Pros
Birdeye Cons
Easy-to-use interface with powerful engagement tools
Pricing is not transparent and may be expensive for small businesses
Supports mass and two-way messaging
Advanced features can have a learning curve
Strong integrations with multiple platforms
Limited customization in lower plans
Great for managing online reviews and reputation
Some integrations require higher-tier subscriptions
Pricing
Plan
Yearly Price
Monthly Price
Starter
$299/month (billed annually)
$389/month (billed monthly))
Growth
$349/month (billed annually)
$454/month (billed monthly)
Dominate
$449/month (billed annually)
$584/month (billed monthly)
Conclusion
As we wrap up our exploration of SMS marketing tools, we’ve learned how they can make a big difference. These tools allow businesses to connect with people directly on their phones, sending messages that matter. Whether it’s special offers or reminders, these tools offer lots of ways to talk to customers. Remember, even though our journey ends here, the power of SMS marketing keeps going. It’s all about staying connected and making things happen in today’s fast digital world.
FAQ
What is SMS marketing?
SMS marketing involves using text messages to communicate with customers, delivering promotions, alerts, reminders, and more directly to their mobile devices.
Why should businesses use SMS marketing software?
SMS marketing software offer efficient ways to reach customers instantly, engage them with personalized messages, and drive conversions.
How to use SMS marketing software?
To use SMS marketing software, create campaigns, import contacts, compose personalized messages, and schedule or send messages to engage your audience effectively.
Is SMS marketing effective?
Yes, SMS marketing can be highly effective in engaging customers with immediate, concise, and personalized messages.
How do I choose the right SMS marketing software for my business?
Consider factors such as your business size, budget, required features, and ease of use when selecting a SMS marketing software that aligns with your needs.
What is the best time to send SMS for marketing or campaign?
The best time to send SMS for marketing or a campaign is typically during mid-morning or early afternoon on weekdays, avoiding late evenings and weekends for optimal engagement.
What makes a great SMS app?
A great SMS app offers user-friendly interface, automation capabilities, personalization options, analytics, and the ability to manage contacts efficiently.
Shyam Sankar, the internet is buzzing about this name. He is the Chief Technology Officer of Palantir Technologies, and his gripping story is sure to fuel your motivation, too. His name rose to fame after Palantir Technologies’ stock soared 500% over the last year. He played a vital role in shaping the company’s AI innovations that drove this massive growth. Interestingly, Shyam was the first business hire of the company and the 13th employee onboard. He was with the company for over two decades and counting. According to the Bloomberg Billionaires Index, Shyam Sankar’s net worth has now increased to 1.3 billion. Here’s his full story.
Rags-to-Riches Story in Silicon Valley
Shyam Sankar’s journey to becoming a Silicon Valley billionaire is a classic American rags-to-riches story. His father grew up in a small house in Tamil Nadu as the youngest of 11 children, with only 9 surviving childhood. Shyam Sankar was born in Mumbai. Later, they briefly moved to Nigeria and then to the US. It wasn’t easy for his family in America; they ran a souvenir shop and laundry business in Orlando, only to go bankrupt in the end.
Throughout these hardships, Shyam Sankar only grew stronger and remained focused on his academics. He got his undergraduate degree in electrical and computer engineering from Cornell University and his master’s from Stanford. He interned at his father’s company between 11th and 12th grade, learning Perl and Linux. In 2006, took his father’s advice to join a start-up and entered Palantir.
Shyam’s Contribution to Palantir’s AI Shift 2003 – 2025
Although Palantir started in 2003 (by Peter Thiel, Alex Karp, Stephen Cohen, and Joe Lonsdale), the company’s technology only experienced a shift after Shyam Sankar. He has always been vocal about innovative changes (AI-powered) in the US military. Recently, Shyam Sankar also became part of the US Army Reserve’s Executive Innovation Corps, which brings private sector expertise into national defense efforts.
It was in the second quarter of 2025 that Palantir’s revenue skyrocketed by 47% surpassing $1 billion. Notably, the growth was driven by powerful AI. The company’s sales in the country rose by 68% simultaneously doubling its business figures. All thanks to Shyam Sankar for his innovative ideas and leadership over the years.
“I found myself back among the mud-walled villages of my father’s childhood. Technology, a one-way ticket out of the Third World for so many people, had instead brought me full circle – or so I thought.”
– Shyam Sankar, Chief Technology Officer of Palantir Technologies (Forbes)
AI ticketing system is developing a customer support process, which could be faster and easier for managing customers. It understands the urgency of a message, assigns it a rank, and forwards it to the right recipient. Most basic questions receive the answer on their own-even at night or during weekends. It learns from past tickets to respond better in each case. Knows unhappy customers and fixes their problems first. All chats, emails, or calls flow into one place. Less manual work usually means faster solutions, which translates into happier clients. Support teams can see trends and stop problems before they grow. It is suitable for both big and small teams, saving costs and time while keeping customers satisfied.
Teams needing enterprise-grade, AI‑powered omni‑channel customer support with advanced routing, knowledge management, and analytics.
Zendesk AI – Best AI Ticketing System for Customer Support
Zendesk AI ticketing automatically brings in all customers’ messages-like emails, chats, phones, and social-into one easy dashboard; the smart bots sort, tag, and respond to common requests on their own-even after hours. The system keeps the chat flowing, sends more complex problems to the appropriate support agent, and gives agents helpful tips or links to articles inside each ticket. AI learns from every single interaction, allowing letters to improve in sharpness as time goes by. The dashboard shows how the tickets make progress so that nothing is missed. The modern agent can now process even more tickets without bringing in extra agents.
Zendesk Pros
Quick ticket sorting and intelligent routing to the right agent
Agents are fully informed about customer history and can get quick tips
The system learns and improves over time.
Zendesk Cons
Advanced AI requires more expensive plans.
Setup and onboarding can be very complex for new users
Pricing
Plan
Pricing
Support Team
$19/agent/month
Support Professional
$55/agent/month
Support Enterprise
$115/agent/month
Zoho Desk
WEBSITE
www.zoho.com/desk
Rating
4.5
Free Trial
Yes
Best For
Teams needing affordable, AI‑powered omnichannel helpdesk with strong automation and customization options.
Zoho Desk – Best AI Ticketing System for Customer Support
Zoho Desk uses artificial intelligence to arrange, tag, and respond to customer queries over email, chat, phone, web, and social media from a unified dashboard. The proprietary AI for Zoho Desk, Zia, ranks the urgency of tickets, identifies unhappy customers, and recommends solutions based on business help documents. Now, any time—day or night—customers receive speedy answers to repetitive questions. Agents, meanwhile, can view all information and past conversations to better assist customers. Smarter tools are automating ticket assignment and trend analysis to ensure the speedy resolution of troubles. The 2025 release brings easier report generation, custom buttons, and enhanced self-service access.
Teams needing affordable, omnichannel helpdesk with live chat, ticketing, phone, and social media support.
LiveAgent – Best AI Ticketing System for Customer Support
LiveAgent provides you with a single view for emails, chat, calls, and social messages. AI and automation help organize, classify, and assign tickets in no time. The smart system combines one chat, email, or social media conversation into one ticket for every single customer, so nothing gets lost. Canned responses, automated rules, and reminders help to speed up task workflows. Real-time chats and proactive pop-ups enable further engagement. Built-in analytics allow teams to identify trends and quickly better themselves in the process. The dashboard is easy to set up, allowing agents to view every ticket, chat live, and switch channels within seconds.
LiveAgent Pros
The hybrid ticket stream registers chats from customers into a single thread
Quick and easy to set up: fast onboard and user-friendly back-office.
agent collision detection and internal notes to avoid confusion.
LiveAgent Cons
The AI chatbot capabilities are basic
Social integrations are paid
Pricing
Plan
Pricing
Small Business
$9/agent/month
Medium Business
$24/agent/month
Large Business
$39/agent/month
Enterprise
$59/agent/month
HappyFox
WEBSITE
www.happyfox.com
Rating
4.5
Free Trial
Yes
Best For
Medium to large teams needing AI‑powered, customizable helpdesk support at scale with automation, omnichannel ticketing, and employee self‑service.
HappyFox – Best AI Ticketing System for Customer Support
HappyFox brings every customer message, e-mail and chat, calls, and social into a simple dashboard. AI Copilot writes summaries, suggests responses, and ranks each ticket by urgency or topic. Smart automations answer simple questions, escalate tickets in need of immediate attention, and provide knowledge support to agents within tickets. A self-service center and a knowledge base enable customers to resolve issues themselves most of the time. With built-in reporting and event-based rules, teams identify bottlenecks and maintain unbeatable resolution times. With smarter workflows and less manual work, agent productivity skyrockets. HappyFox is customizable and fluid in accordance with your team’s size, allowing for quick setup and solid analytics to aid all support needs-whether great or small.
HappyFox Pros
AI Copilot for Smart ticket summaries
Intuitive, user-friendly, and quick for onboarding new teams.
Highly scoring for scalability
HappyFox Cons
Charge for asset management and high-level automation.
Custom workflows and analytics make it complex for beginners
IT teams and service-based businesses needing robust incident, change, and asset management integrated with Jira’s project tracking and automation tools.
Jira Service Management – Best AI Ticketing System for Customer Support
Jira Service Management captures every support request- Email, chat, portal, everything in one smart dashboard. It’s AI speeds up triage by sorting and tagging, and routing tickets automatically. A virtual agent will communicate helpful information over Slack, Teams, or the portal, while smarter automation deals with repetitive jobs. Issue tickets are grouped into similarity pools, urgent issues are flagged, while agents are given quick summaries and suggestions for fast replies. Teams can create workflows without code and link articles easily, with flexible setup for any department. Advanced analytics enable trend spotting and improve productivity. There are rich integrations with tools such as Confluence and Slack so that Jira works wherever you do.
Jira Service Management Pros
Unique AI triage & ticket grouping for quick, accurate sorting.
A versatile no-code workflow builder
Powerful security controls and compliance are required by most enterprises.
Jira Service Management Cons
A lot of AI features are locked for the Premium version/enterprise plans
Support responses can take much longer
Pricing
Plan
Pricing
Standard
$19.04/agent/month
Premium
$47.82/agent/month
Enterprise
Contact Sales
HubSpot Service Hub
WEBSITE
www.hubspot.com/products/service
Rating
4.3
Free Trial
Yes
Best For
Support teams wanting integrated ticketing, live chat, knowledge base, surveys, automation, and AI‑based workflows within the HubSpot CRM ecosystem.
HubSpot’s Service Hub – Best AI Ticketing System for Customer Support
HubSpot’s Service Hub unifies all support requests—be it email, chat, social, or calls—into one inbox for easy access. The AI-aided “Breeze Agents” sort, tag, and assign cases in a few seconds while instant-chat bots provide answers around the clock. Automation works smartly to carry out repetitive activities, identify trends in requests, and make sure urgent calls are routed to the right representative. The system takes time to track ticket status and agents’ workloads so that no one gets missed. Built-in analytics provide insight into what works and which areas need more focus. Several self-service capabilities help users through the integrated knowledge base, while feedback tools work toward satisfaction.
Support teams needing AI-powered ticket automation, omnichannel support, and self-learning helpdesk at flexible agent-based pricing.
Kayako – Best AI Ticketing System for Customer Support
Kayako helps with collecting every customer inquiry from email, chat, social, or phone, and puts it in one view. The AI sorts, tags, and answers routine tickets up to 80%, leaving difficult ones for agents to resolve. Instant smart chatbots respond to inquiries and do follow-up, asking questions that will help solve queries quickly. Every ticket the system learns from makes answers smarter over time. Agents get summaries, suggested replies, and all the info that they need at a glance. It allows customers to search on their own using an AI updated knowledge base. Kayako supports a lot of channels and serves customers in their language.
Kayako Pros
Ticket summary and chat insights in real-time for case handling ease.
Multiple languages and brand support
Easy collaboration between agents and clear follow-ups
Kayako Cons
Setting up the knowledge base and bot might take time to automate properly.
The custom reports and dashboards are limited compared to bigger rivals.
Pricing
Plan
Pricing
Kayako One
$79/month
Desk365
WEBSITE
www.desk365.io
Rating
4.9
Free Trial
Yes
Best For
Teams using Microsoft 365/Teams needing lightweight, affordable ticketing with AI-boosted responses, knowledge base, and workflow automation.
Desk365 – Best AI Ticketing System for Customer Support
Desk365 takes every support request entry, whether it be email, chat, social network, web form, or Teams, and aggregates it on a single dashboard. The AI would help agents with quick reply drafts, ticket summaries, and article suggestions-all coming from past chat experiences. Smart Automation would classify tickets, route them based on availability or topic of concern, send notifications, and ensure that tasks are completed on time. A built-in knowledge base and self-service portal for users resolves frequent issues. Ticket inbox is easy to use, mobile-ready, and can suit teams of all sizes. Custom views with power analytics, along with a solid integration into Microsoft Teams, allow any agent to track, report, and take action without breaking a stride.
Desk365 Pros
Integrate PocketPenny easily into Microsoft Teams
Flexible support across multiple channels
Secure environment
Desk365 Cons
Deeper analytics or reports might need a little extra configuration
Branding removal except on the paid plans.
Pricing
Plan
Pricing
Standard
$16/agent/month
Plus
$25/agent/month
SolarWinds Service Desk
WEBSITE
www.solarwinds.com/service‑desk
Rating
4.5
Free Trial
Yes
Best For
IT teams and MSPs needing ITIL-aligned, scalable ITSM with incident & asset management, CMDB, and AI automation.
SolarWinds Service Desk – Best AI Ticketing System for Customer Support
All support tickets, email, chat, phone calls, Teams, and Slack come under a single and simple cloud dashboard called SolarWinds Service Desk. Its AI helps in suggesting solutions, drafting quick replies, categorizing tickets, and so on, by priority. It directs customers with most routine questions to self-service channels or virtual agents, freeing agents for only the tough cases. With AI guiding submission of tickets to relevant articles, the web portal fast-tracks ticket submissions. It comes complete with change, problem, and asset management, giving a full ITIL experience. All updates, analytics, and dashboards provide real-time status for teams. Mobile access, no-code workflows, and multi-integration allow for faster implementation and setup.
SolarWinds Service Desk Pros
AI integration for ticket triage and summaries
Multi-channel-ready ITIL platform
Asset and configuration management
SolarWinds Service Desk Cons
Reports could take a long time to load
Interface complexity
Pricing
Plan
Pricing
Service Management
$39/technician/month
Front
WEBSITE
www.front.com
Rating
4.5
Free Trial
Yes
Best For
Teams desiring a unified inbox for email, chat, SMS, and social, plus AI-powered automation and collaboration in a shared workspace.
Front – Best AI Ticketing System for Customer Support
Front assembles all the customer support requests—be it email, chat, social, SMS with WhatsApp—into a single structured workspace. It’s AI intelligently sorts and tags tickets and applies smart rules to route them for speedier resolutions. Agents are offered real-time suggestions, summaries, and templates that enhance the speed of their reply. In terms of collaboration, it’s easy: team members can converse about tickets behind the scenes, without losing context. AI analytics also keep track of ticket trends, agent workload, and customer satisfaction levels. New features like custom ticket statuses, smart QA, and an easy customer portal will keep every service personalized and efficient. Workflows can be reformed to work according to your needs, while extensive integrations with apps and CRMs allow teams to push the horizon of their capability. The quick setup of Front, along with heavy automation assistance, ensures that teams operate smarter, regardless of size.
Front Pros
Actionable AI analytics
Customer Portal and Self-Service
Integrations into CRMs, business apps, and data platforms.
Front Cons
Pricing can be costly for small teams
Full set of AI features on top plans
Pricing
Plan
Pricing
Starter
$35/seat/month
Professional
$85/seat/month
Conclusion
AI ticketing systems transform customer support as never before. It catches all questions—email, chat, phone—on one simple dashboard. AI really sorts and tags tickets fast, answers routine requests, and forwards difficult cases to the right people. This means getting customers’ help faster, even after hours, with time savings for teams thanks to less manual work. All past conversations are available to agents with intelligent tips for responses. Trends and angry customers are flagged early, so nothing is missed. Easy setup and powerful analytics help such businesses see things first before they can grow. The system grows with you and works for all sizes of teams, along with happy customers at reduced costs and efficiency.
Here are the top AI-powered ticketing systems for customer support in 2025:
Zendesk
Zoho Desk
LiveAgent
HappyFox
Jira Service Management
HubSpot Service Hub
Kayako
Desk365
SolarWinds Service Desk
Front
What is an AI ticketing system in customer support?
An AI ticketing system is a smart software tool that automatically captures, organizes, and resolves customer queries across email, chat, phone, and social media.
How does an AI ticketing system improve customer support efficiency?
AI ticketing systems automate repetitive tasks, such as ticket sorting, tagging, and routing.
Taiwan Semiconductor Manufacturing Co. reported on 5 August that it has found possible trade secret leaks as a result of “unauthorised activities”. The largest semiconductor maker in the world informed CNBC that it has initiated legal action and taken “strict” disciplinary action against the concerned staff.
Legal Action Taken as TSMC Enforces Zero-Tolerance Policy
According to the corporation, TSMC has a zero-tolerance policy for any behaviour that jeopardises trade secret protection or jeopardises the interests of the business.
It went on to say that such infractions are strictly dealt with and prosecuted to the maximum extent of the law. The company will continue to be dedicated to protecting both its fundamental competitiveness and the interests of all of its employees.
Semiconductor Espionage on the Rise Amid AI Boom
Since semiconductors are now the mainstay of the explosion in artificial intelligence models and applications, their strategic significance has increased recently. The competitive technology advantages of large semiconductor supply chain companies like TSMC and other leaders across the board have come into sharper focus due to rising geopolitical concerns.
Major computer companies like Apple and Nvidia are customers of Taiwan-based TSMC, which leads the market for producing the most cutting-edge processors in the world. The company stated that TSMC is unable to provide more details because the case is currently undergoing judicial review. According to the company, TSMC’s “comprehensive and robust monitoring mechanisms” allowed it to identify the problem early and conduct prompt internal investigations.
2nm Chip Development at the Heart of the Leak?
Numerous former TSMC employees are suspected of trying to get crucial private information on the development and production of 2-nanometre chips while they were still employed by the business, according to a report published by Nikkei Asia on 5 August, which cited numerous people with knowledge of the situation. One of the most advanced manufacturing techniques in the semiconductor industry at the moment is the creation of the 2-nanometre chip.
History of Trade Secret Breaches in the Chip Industry
Being the top chipmaker in the world, TSMC possesses a wealth of intellectual property. The business has claimed in the past that it had over 200,000 trade secrets stored in its internal system.
TSMC has been the victim of possible theft on previous occasions. A former employee was charged by a Taiwanese court in 2018 with copying trade secrets pertaining to the 28-nanometre fabrication process with the intention of transferring them to a mainland Chinese semiconductor company.
ASML, a manufacturer of the equipment needed to produce the most sophisticated chips, reported in 2023 that it had found evidence of data theft involving their unique information by a former employee in China.
India’s startup and business ecosystem showed steady momentum on August 5th. Aerospace startup EON Space Labs secured $1.2 million in Pre-Series A funding to advance indigenous optical payload technology. Meanwhile, the corporate world saw significant movements, from Bluestone dialling down its IPO size to Capgemini announcing plans to hire 45,000 people in India. Here’s a crisp look at the top funding deals and key business highlights in India from August 5, 2025.
Daily Indian Funding Digest – 5 August 2025
Company
Amount
Round
Lead Investor(s)
Purpose of Funds
Shortgun Games
US $1.0 million
Seed
Angel investors
Advance from vertical slice to full game development
Build EO/IR payloads, launch MIRA telescope, scale engineering team
Tryo (Try First Pay Later)
₹3.0 crore (~US $360 K)
Pre‑seed
Zeropearl VC
Launch operations in Bengaluru, accelerate product/tech development
Terafac
₹6.5 crore (~US $800 K)
Pre‑seed
Inuka Capital, DEVC, Bharat Founders Fund
Expand AI‑robotics platform and team
GameRamp
US $5.4 million
Pre‑seed
BITKRAFT Ventures, SPC, Mixi, DeVC
Scale AI teams; launch Sentinel and Grow services
EarlySalary (Fibe NBFC)
₹225 crore (~US $26.5 M)
Debt (NCD issuance)
Franklin Templeton AIF, AK Capital, SK Finance, Vivriti Alpha & others
Fuel tech innovation and expand lending operations
Jeh Aerospace
US $11 million (~₹97 Cr)
Series A
Elevation Capital, General Catalyst
Scale aerospace‑manufacturing capabilities and growth
Polite Powertech
—
Pre‑IPO strategic
Chanakya Opportunities Fund I (SME‑AIF)
Back green energy and sustainable power push
Shortgun Games raised $1 million
The newly launched game-development studio, co‑founded by the creators of Rogue Heist, Shortgun Games, has secured $1 million in seed funding from angel investors. This funding will enable the team to move beyond a polished demo to full-scale production. The company is also planning to raise an additional $5 million in a follow‑on round.
Fraganote raised $1 million
Modern Indian fragrance brand Fraganote has raised $1 million in a pre‑Series A round led by Rukam Capital. The funds will be used to expand the fragrance portfolio, introduce new product formats, and launch immersive retail pilots in key urban markets.
Prozo received a strategic investment from Ranbir Kapoor
Actor and entrepreneur Ranbir Kapoor has made a strategic investment in Prozo, a Gurugram-based supply-chain platform. Prozo supports over 150 brands with tech-enabled warehousing, freight, and fulfilment services. The company operates 42 warehouses across 2.2 million square feet and has a revenue run-rate of INR 250 crore. The investment aims to support the firm’s growth in scalable logistics infrastructure.
EON Space Labs raised $1.2 million
Hyderabad-headquartered deeptech startup EON Space Labs has raised $1.2 million (approximately INR 10.5 crore) in a pre‑Series A round led by MGF Kavachh, with HHV Advanced Technologies joining as a strategic partner. Founded in 2022 and incubated at IIT Madras, the startup builds lightweight EO/IR imaging payloads. The capital will be used to expand manufacturing, grow the engineering team, and launch its ultra-light space telescope MIRA by the end of 2025.
Tryo raised INR 3 crore in pre-seed funding
Bengaluru-based fashion marketplace Tryo has raised INR 3 crore in a pre-seed round led by Zeropearl VC. Tryo operates on a “Try First, Pay Later” model, aiming to transform how consumers shop for apparel online. The funds will support the company’s product development, operations, and team expansion in Bengaluru.
Terafac raised INR 6.5 crore
AI-robotics startup Terafac, headquartered in Chandigarh, has raised INR 6.5 crore in a pre-seed round. The funding was led by Inuka Capital, with participation from DEVC and Bharat Founders Fund. Terafac’s AI-Vision platform enhances industrial robots by enabling them to self-adjust in real time. The funding will fuel product development and hiring.
GameRamp raised $5.4 million
GameRamp, an AI-native publishing operating system for mobile games, has secured $5.4 million in a pre‑seed round led by BITKRAFT Ventures, along with participation from South Park Commons, Mixi, and DeVC. The funds will be used to expand AI teams in Bengaluru and San Francisco and to launch its two core platforms, Sentinel, for in-game economy personalisation, and Grow, an embedded financing tool for game developers.
Fibe.India (Formerly EarlySalary) raised INR 225 crore in debt
The NBFC arm of digital lending platform Fibe, has raised INR 225 crore through non-convertible debentures. The round saw participation from institutional investors, including Franklin Templeton AIF, AK Capital, SK Finance, and Vivriti Alpha. The funds will be used to scale lending operations and invest in technology innovation targeted at salaried consumers.
Jeh Aerospace raised $11 million
Hyderabad-based aerospace-manufacturing startup Jeh Aerospace has raised $11 million (approximately INR 97 crore) in a Series A round led by Elevation Capital, with participation from General Catalyst. The startup, which builds software-defined manufacturing tools for the aerospace sector, will use the capital to expand production capabilities and fuel growth.
Polite Powertech received a strategic investment
Polite Powertech has received a strategic investment from Chanakya Opportunities Fund I, an SME-focused AIF under Steptrade Capital. The pre-IPO investment is aimed at supporting the company’s push in green energy and sustainable power solutions for the SME segment.
Tata Capital files updated IPO draft papers with SEBI
Tata Capital, the non‑banking financial services arm of Tata Sons, filed updated draft papers with India’s Securities and Exchange Board (SEBI) on 4 August 2025 to launch an initial public offering (IPO). The updated Red Herring Prospectus (DRHP) covers a fresh issuance of 21 crore equity shares and an offer‑for‑sale of 26.58 crore shares, including up to 23 crore shares from Tata Sons and 3.58 crore from the International Finance Corporation (IFC).
The IPO is projected to raise up to INR 2 billion (valuing the company around $11 billion), with proceeds intended for Tier‑I capital augmentation to support future lending operations. Kotak Mahindra Capital, BNP Paribas and Citigroup Global Markets are named as bookrunning managers.
Bluestone trims IPO fresh issue size to INR 820 crore
Bluestone Jewellery has revised the size of its upcoming IPO on 5 August 2025, reducing the fresh issue to INR 820 crore from a previously planned ₹1,000 crore. The Red Herring Prospectus also includes an offer‑for‑sale of approximately 1.39 crore shares. The anchor book portion is scheduled for 8 August, and the public subscription window runs from 11 to 13 August YourStory.com+1.
Capgemini India to hire up to 45,000 employees in 2025
Capgemini India announced plans to recruit between 40,000 and 45,000 employees by 2025. Around 35–40 per cent of the hires will be lateral entry professionals, aligning with its push to build an AI‑ready workforce. The initiative comes amid broader IT-sector hiring challenges and reinforces Capgemini’s commitment to innovation and digital transformation services in India.
Google AI tool “Big Sleep” uncovers 20 vulnerabilities in open‑source software
Google has publicly reported that its AI-based bug‑hunting tool, Big Sleep, built by DeepMind and Project Zero, has autonomously detected and validated 20 security vulnerabilities in widely used open-source software such as FFmpeg and ImageMagick. The findings were confirmed by Google’s Vice President of Security, Heather Adkins, via a post on X. Each flaw was later reviewed by human analysts before disclosure.
