Just when we thought we could go a week without any news about layoffs or, more specifically, AI-powered layoffs, Amdocs makes headlines. Amdocs is an Israel-based software company, cutting out hundreds of employees worldwide. It’s important to note that the company isn’t experiencing a decline in profits or trying to cut costs, but it’s shifting focus to AI. According to Fortune, about 10,000 jobs were replaced by AI alone in the US (undoubtedly a prominent global hub for AI tech) in 2025. And more to come in the picture before the year ends, it seems. Like the others in the market, is Amdocs desperate to join the AI move? Or is its AI tech powerful enough to handle the work of hundreds at once? Learn more.
Was Amdocs Planning Layoffs All Along?
The answer is a partial no because…
In CTech’s “HR in the AI Era” series (interview) back in June, Inbar Mark, Head of HR Israel at Amdocs, said, “Our focus has been on leveraging AI as a powerful tool to augment and empower our workforce. We view AI tools not as a replacement for human talent, but as a powerful enabler that enhances our capabilities across the board.”
When asked if AI had already started replacing human labor in the company, Inbar Mark said, “We haven’t seen AI directly replace human labor in specific roles or tasks within our company.” But all that is about to change with these apparent layoffs.
Why is AI Replacing Humans Now At Amdocs?
Led by Ilan Sade, a Senior Vice President, Amdocs established a new GenAI & Data division. The tech is so compelling at combining teams’ engineering, strategy, product development, and marketing teams into one unit. This technology has been in development for two years, which suggests the company may or may not have had plans for replacements. When such a powerful technology exists, it naturally prompts reconsideration of the need for additional human staff. That’s why the company is embracing automation and eliminating roles that are no longer necessary.
Number of Layoffs At Amdocs in 2025?
On August 11, the company announced its new tech development, the GenAI & Data division, and shared how it plans to integrate with teams. It didn’t disclose many details about layoffs yet, but some reports suggest hundreds of staff may be affected. It also appears this will be the fourth major layoff so far. The company has a headcount of 29,000 employees globally, and around 5,000 are sitting in Israel.
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