Infosys Secures INR 14,000 Crore Contract from UK’s NHS for Workforce Management System

In a regulatory statement on October 14, IT giant Infosys declared that it has won a £1.2 billion (about INR 14,137 crore) contract from the NHS Business Services Authority (NHSBSA) to provide a new workforce management system. The current Electronic Staff Record (ESR) system will be replaced with the data-driven personnel management platform called Future NHS Personnel Solution, which Infosys will construct under the terms of the 15-year agreement.

With approximately £55 billion in yearly payments, the new system will continue to handle payroll for 1.9 million NHS workers in England and Wales. “The NHS is a cornerstone of life in the UK, providing vital services that touch millions every day,” said Salil Parekh, chief executive officer and managing director of Infosys. It is an honour for NHSBSA to select Infosys to implement the Future Workforce Solution and bring about generational change.

Infosys Selected After Rounds of Procurement Processes

According to Infosys, it was chosen following a thorough procurement process because of its track record of successfully implementing significant digital transformations, its dedication to operational excellence, and its user-centric design methodology. Parekh said that Infosys will develop a solution that not only boosts productivity now but also equips the NHS for the future thanks to its vast experience in digital transformation and its artificial intelligence (AI) platform, Infosys Topaz.

In line with the NHS 10-Year Health Plan, the Future NHS Workforce Solution seeks to create a workforce that is up to date and prepared for the future by investing in digital infrastructure that increases productivity and frees up medical staff to concentrate on patient care.

Details of NHS 10-Year Health Plan

The company said that the new platform, which is driven by AI and cutting-edge technologies, will support every stage of the employee lifecycle, from hiring and onboarding to payroll, career advancement, and retirement. It will improve the user experience for NHS employees by providing simple, AI-powered tools for workforce planning and decision-making. According to NHSBSA CEO Michael Brodie, implementing the new management system is essential to advancing the goals of the 10-Year Health Plan.

The solution will be a strategic facilitator for creating a workforce that is prepared for the future, going far beyond simply replacing ESR. The company said that the new platform, which is driven by AI and cutting-edge technologies, will support every stage of the employee lifecycle, from hiring and onboarding to payroll, career advancement, and retirement. It will improve the user experience for NHS employees by providing simple, AI-powered tools for workforce planning and decision-making.

Additionally, the solution will guarantee smooth connection with other NHS systems, improve operational efficiency throughout the company, and enable staff to handle their personal data more effectively.